Reviews of The Music Zoo (Zoo)

Scott McDermott

Excellent customer service. There was a mixup with the case for the guitar I ordered from the manufacturer and they made it right quickly and easily. Would recommend. *****

Rob Grainger

Ordered a used Squier HH strat online, which I’d been hunting down for a few weeks. The price was good and delivery was fast and very well packaged. I did have an issue with the neck pick up and reached out to MZ once I had it diagnosed as faulty. They were very quick to respond and cover the cost of local repair. Very happy overall. Price, availability of stock and customer service is excellent here and I’ll definitely be back for more gear.

Jace Kent

Looks awesome from the third floor of The Roslyn Hotel.

Bill Bruce

What an excellent store to work with! I'm from out of state and purchased the guitar "remotely" and received the same service a walk-in customer would experience. Thanks for a great guitar at a great price!

Dennis C Floridia

Just came from the Captain Kirk Douglas ( The Roots) clinic/ SG giveaway. Kirk and his power trio were really smoking! I like the low key approach of the sales staff here. They are very knowledgeable and obliging. My sales associate, Mark, …

JAG Music

The Music Zoo is by far the best guitar dealer on the east coast. Tremendous selection, top notch service, and great pricing. I haven't gone anywhere else for over 10 years.

Tim Doubrava

Thanks a bunch To the Music Zoo and in particular Rose who helped me with my recent purchase of a Gibson Les Paul classic. Without in store shopping available a great store associate is super important and Rose was spot on with her evaluation of the one I picked out and it does indeed ROCK! Thanks Rose and thanks music zoo!!!!

Henri Salvat

Great shop with great guitars and great communication. All is great ! ???? I recommend. ????????

Chris Honeycutt

Fantastic selection and great customer service!

Tom M

Like the guitar they sent me. Looked at the receipt to find that even though they promise "free shipping" I was charged for it anyway. When I called to inform them I was given the run around. Unfortunately, I will give them no more business. Watch out for hidden costs. Too bad.

David McCausland

Tremendous experience. Excellent selection and very fast shipping. Music Zoo is certainly a trusted name in music and their various financing options provide customers with alternatives when considering their next investment. Now I have the exact guitar I wanted at a very competitive price through a business I admire.

Dan Kolcun

The Music Zoo. Nothing but good things to say. Hassle-free online order via Reverb. Shipped the very next day. Well packed and received exactly as expected. What more can you ask for? Thanks!

Mitch Dembo

Great friendly helpful staff. Good prices All around Awesome !!

Justin White

I bought an ESP guitar 2 weeks ago via Amazon and got great help from Rose on setup. Two weeks later I bought a Steinberger from Japan via eBay and NOBODY was able to help me set up the tremolo--not Facebook groups or even Gibson themselves. I called Rose at The Music Zoo and she kindly took several minutes and helped me. This wasn't a guitar I bought from them! Amazing service.

Lee B Cantor

Great guitar store!

Adam Horvath

The store is in what is almost a tiny little mall, its actually really cool, but may be tricky for a few seconds when first arriving. Kind of adds to the vibe in a nice way imo. The shop itself is uniquely amazing. Its very very vast, but feels intimate the entire time. The staff were EXACTLY what you want in a music store: To feel welcome and not pressured. They nail that. Now, I can go on in detail about my entire experience of this place. I drove in about 1.5 hours away from NJ with the hopes of finding a great guitar because I really really needed one asap. I found a 2019 Les Paul Tribute that is absolutely amazing. I don't know who helped me out with that I forget his name, but thank you again! But, here is the best part about this place, and the reason I will come back again and again. The new guitars on the showroom floor are not banged up! How refreshing! I closely examined every guitar I played that day, and I am a borderline OCD type person. The showroom floor, or rather, floors, are not what you are used to seeing. Thankfully. Also, they have a warehouse right in the back where another huge amount of guitars are kept all safe in their respective boxes and cases. Take my money. P.S. - You may be disappointed by the Gates of Heaven if you have a gander at their Fender showroom.

Thrill Weber (Thrill)

I had to call about my guitar I bought needing to be adjusted from being shipped. The call was personally answered and they offered to cover it. The man I talked to was so kind and willing to help. It reminded me of back in the day when there wasn’t automated phone systems when people actually talk to each other! I have bought a couple of more small items here and it’s always shipped quickly and the items are quality. Thank you for being the great company you are!!! ????????

lenny lashley

I just want to express my gratitude on the fine treatment and customer service that eric and the rest of the staff at the music zoo provided me ! Both times I’ve brokered deals I’ve been treated fairly and this last time I got the acoustic guitar of my dreams cheers you guys are the best Lenny lashley

Stacy Gaito

Great customer service!

Knight Berman Jr

Fantastic experience from start to finish. Easy transaction, great price, ultra-speedy shipping, and wonderful customer service pre- and post-sale from Rose!

Yumi Sebbag

Loved the place. Great service. They stay out of your way and let you do your stuff. Amazing would Recommend to anyone that enjoys Playing guitar. Especially high end one's!!!

Sentir Azada

Buy with confidence. The Music Zoo sells only the finest and respects customers with competitive prices. Rose was extremely helpful, knowledgeable, timely and most importantly honest. I made a couple of consignment deals and also bought a Strat outright over the last two weeks. The Strat was the best one I’ve ever played and set up well to my specs. However, there was a glitch in another order I had placed, no fault of The Music Zoo, but the item was defective from the factory and I wouldn’t have noticed until months later. Rather than send me a defective item, they informed me immediately. That is incredible service and because of this, I WILL buy my next high dollar item from them. Cant speak highly enough. Awesome.

George Baselice

If you like to play, look at, or just hear guitars, the Music Zoo in Farmingdale is for you. There is nothing they don't have or can't order. The staff is knowledgeable, friendly, and extremely talented. If nothing else, stop by any weekend for their in store specials, giveaways, and performances by the top guitarists on the scene today.

Frank

The customer service here was something that I haven't experienced in a long time. I was so happy that I got the exact guitar I wanted in great condition and clearly checked / tuned before shipping. Rose at the Music Zoo was so awesome. It was tough finding this exact guitar because it is a limited run but these guys came through. It was a tough sale, I hope I wasn't a difficult customer. Thank you so much. I wouldn't hesitate to shop at the Music Zoo again. Words can't describe my gratitude!

William McCracken

Purchased Gibson SG. Rose stayed with me every step of the way from start to finish to make sure everything worked out perfectly. The Music Zoo is a great place to do business. They really take care of their customers.

Richard Honoski

Outsanding selection and knowledgeable staff!

Chris Mitchell

Excellent customer service, amazing high end selection.

David Chin

CLOSED to public. Buy and browse on-line only. I wanted to feel and hear a nice nylon guitar.

RIck Ashley

Great service and best price to restring my guitar. They offer all kinds of music and vocal lessons. Students from 8 to 80 years old.

Eden Barahona

(Translated) Beautiful (Original) Bello

Frederick T. Ahne

Great place to get a guitar repaired or setup. Employees are knowledgable and friendly and would go the extra yard to help you. Grade A++.

Megan Roth

Fantastic Customer Service!! Leo was super helpful to me! I ordered a guitar on Xmas as a birthday gift and needed it shipped super fast. Leo was so responsive and friendly and got the guitar here in a few days! The guitar is in perfect condition. Will definitely recommend this store to any musicians looking for quality and impeccable customer service!

Bobby Phillips

Great guitars and knowledgable staff

bluesroom1

The music zoo is great! Got an awesome selection of fender custom shop strat’s and tele’s!

Kevin Simms

If you are a guitar fan this place is a must! Broad selection of electrics and acoustics including many vintage and custom models. This hidden gem can be a little hard to find but worth the effort.

Peter Hallen

Super helpful friendly staff and oodles of great instruments to play in a casual, unhurried environment. I truly enjoyed the experience and as a result completely love my new strat! Thanks guys!

Diego Toro Muñoz

Great

Steven Wallack

I was told a 4 year wait at one major chain, and a 2 year at another major chain, and I contacted these guys, and not only were they very easy to communicate with, but they also were able to get my precious limited edition Les Paul in 3 days flat. It was the nicest example I have ever seen, and by far exceeded every expectation I had. It was packed extremely well also. I would absolutely recommend this company and I will be back!

Sonny Burgo

When my buddy and I walked into this place for the 1st time, we were in awe. Friendly staff and amazing selection puts The Music Zoo on top. No more chain music stores for me.

Cam B

Timely and friendly service, big thanks to Eric for hooking it up!

Gerard Sorrentino

I have purchased two instruments (Basses) from the Music Zoo in the last two years. Wonderful experience....smooth transactions.....knowledgeable....all done in a timely manner. I've had the pleasure of dealing with Richard Castillo with my purchases and he very knowledgeable and made everything easy. Great store whether in-store or online!

Jameson Hannon

Rose at the Music Zoo is super helpful & friendly. As others have said, buy with confidence. Top gear at competitive prices.

Michael Berkley

Music Zoo has the best Guitar Tech named Pete and the best selection of great guitars on Long Island, by far!!!

Jeremy Flinders

The selection is beautiful and the people are helpful and informative. I feel comfortable trying out guitars without feeling pressed to purchase something. Real Guitar Store

Road buster

I bought an Ltd guitar online and had it shipped to me on the same day. I couldn't be happier. Everything looks good and plays good. I would highly recommend to anyone and will do business again. Great communication and excellent service .

Michael Trivette

Jessica was very helpful during my search for a new guitar. Can't wait to visit the store one day.

_____//

The Music Zoo has a beautiful new location. I recently attended a guitar event there and it was a great opportunity to learn more about Martin. The Martin people were on hand and answered my questions and recommended certain guitars for my different playing styles. Though I did not purchase a new guitar that day..... it is on the horizon. kudos to the staff for their patience and professionalism during this event. I've been there several times... and each time... I become more familiar with the staff... such a nice group of people. congrats and lots of luck at the new location. cheers. C-Diddy

Charles Mitchell

Went to the Music Zoo for the first time. I was looking for a Martin D-35 Woodstock edition. They had one and now it's mine. Rich Castillo could not have been more courteous or helpful. It was a great experience. The store is the nicest music store ever. Great job !. I'll be back.

Peter Morabito

Best customer service I have ever dealt with. Fast shipping great communication. Excellent prices and products.

RICHARD HONOSKI

Outstanding Service & Knowledgeable Staff...

Ziyan Hossain

Fantastic service. The Music Zoo didn't have a pickup in stock that I had originally ordered and they emailed repeatedly to keep me updated on the status, kept me in the loop and gave a discount to account for the Canadian exchange rate (they were shipping to me in Toronto).

Larry Chaityn

I had the pleasure of working with Rose Reina. She took the time and responded immediately with pricing and answers to my questions. What a great company! Great pricing and got my Strat and amp the following day!

Michael Stevens

Don't let the pictures of a showroom or the "in store" shopping stuff fool you. Drove 25 miles. Closed. Online only. Wasted my day.

Chris DiDonna

Contacted Music Zoo about purchasing a New Epiphone Les Paul Classic in ebony, they responded fast and where very kind and helpful. They offered me 10% off this brand new guitar. I would highly recommend taking your business to music zoo. They are awesome. Will do business again

Andy Morgan

Great experience with my purchase. Great communication and fast shipping. Gig bag arrived in perfect condition (great packing)! I will be back to buy from your store again! Thank you for making it easy to buy!

Michael S

Great store with very knowledgeable and helpful staff and great selection of guitars and accessories.

John D

Amazing music shop... Highly recommend a visit if you are in the area.

nutrientcobra

Jessica from The Music Zoo is who I dealt with. She sold me the best Stratocaster I have ever seen. She is an honest top shelf saleswoman and would make anyone proud. She is very responsive to emails, phone calls, and just getting back …

Jeff St.Germain

Easily one of the best buying experiences I’ve ever had. Eric and his sales staff were amazing. I took a 4 hour drive to make the purchase of a Yamaha SBG1802 and will most definitely be returning for my next high end instrument!

NY 360 East

Amazing guitars!!! Just as importantly though it is the service. They treat you like family. Great experience...everyone must go!

LD Silva

WOW

Travis Adkinson

Fantastic customer service; thanks, Garrett! Hope to purchase again!

Mario Montes

Top tier stuff only, advanced and pro players heaven. No matter the price, you are allowed to give it a try. Great little selection. They also buy your used gear or consign it for you

Jeff S.

Eric and Leo at Music Zoo were great to work with on my recent PRS Goldtop purchase. The Music Zoo is great and I'd shop there again for sure. I love that they post 1st &12th fret neck thickness dimensions along with guitar weights and other helpful info that helps us shoppers figure out what we're buying.

Joseph Sokola

Hello. Dealing with Rose. Very helpful with my black falcon. When I look for any kind of product musical guitars I liked the music zoo. Very helpful and if it's there is a problem it's gets fixed quickly.

Zachary Robb

Eric Donovan was an outstanding sales rep, and this is clearly an awesome company to work with. The employees care very much about what they do and are quick to create a positive and genuine experience with their clients. I live in MN but will definitely do all of my future business with The Music Zoo solely based on their fantastic inventory and customer service. Thank you again, Eric!

Greg Foster

This place is really nice. I went in on a whim and found a huge selection of nice guitars. All different rooms to play in. The place is very neat and clean although it is brand new so it should be. The staff was kind and helpful and not intrusive while I was playing some guitars. Definitely a place to check out if you're a guitarist. They have really nice stuff there.

Lenny Katz

The Music Zoo is an experience. Great guitar shop with lots of high end guitars and amps. Funky shop in a new location. Worth the trip! Love the Zoo.

Darren White

My search for an EVH hard case for my lefty Wolfgang Special was not going well to say the least. I had spent hours searching and submitting info requests to multiple retailers, some of whom I never got a response from or if I did, said little more than "we can't get one" or "we can get you a righty case...it should fit." When I came across The Music Zoo site, it showed they carried the exact item I was looking for, but to email for more info. I figured if or when I got a reply, it would be like all the others....boy was I wrong! Within a half hour, I received a reply from Jessica. She told me they could indeed get me one, how much it would cost, and when I could expect to receive it as with most everything EVH, they are on backorder. We emailed back and forth multiple times and she was prompt, very knowledgeable, and professional when answering my questions. The customer service she provided was way more than I was accustomed to or expected based on my previous experiences. Now, not only do I have the case on order, I also decided to add another guitar and amp to my collection because of the amazing service Jessica provided. She is awesome to deal with and because of her, The Music Zoo has a loyal new customer from Maine. Thanks again, and rock on Jess!!

Kris Stern

Excellent services! Very responsive staff. I was kind of worried about shopping for a guitar from overseas before because of concerns about the shipping, but my brand new guitar arrived safe and sound without a scratch. Would definitely recommend it to a friend.

Greg Felice

Beautiful guitar store. Puts the chains to shame.

Platinum Stars Entertainment

I love this spot. Awesome store, great vibe, incredible selection of high end gear. Garrett (who is a really cool guy and great salesman) takes great care of me--I've bought multiple instruments from him. There is never any pressure, the sales process is always super easy and I never feel intimidated to pick up a great axe to try out. I will only buy my guitars from here--no reason to go anywhere else.

Michael Lussos

Amazing staff...Amazing inventory...Amazing store. By far the best guitar store in New York. This is a must stop for any guitar player.

Robert Spencer

Can I give The Music Zoo six stars? I bought a PRS SE Paul's Guitar after my sales associate there, Rose Reina, had sent me pictures of the actual guitar they had in stock. Friendly, prompt, helpful service with all my questions answered. The guitar arrived in perfect condition and is everything I hoped it would be. My American Deluxe Stratocaster has suddenly found itself playing second string (so to speak), which surprised me as I really love that guitar. My Les Paul is in the closet and now for sale. If you are shopping on line for a guitar, or there in person, please give this store a look.

Donald Bikoff

The head tech, Peter, did a marvelous job on two of my most precious acoustic guitars. He kept me informed along the way and totally accommodated my timely needs as I’m a performing musicians. I will certainly return to his shop for all my needs and his pricing is more than reasonable!

Talking Straight with Nate

Good selection of guitars and the repair techs are knowledgeable

Irwin Levy

The WOW FACTOR of my customer experience at The Music Zoo is just that, WOW. First the place itself is pure guitar heaven, with seemingly tons around to view, and play. The store's vibe is very chill, and relaxed. I was in the market to upgrade my guitar from my entry level classical. Shopped around at the chains, online, you know the drill. Dealt with Rich Castillo: calm, knowledgeable and flat out nice. Pointed me in the direction of the Yamaha Trans Acoustic, which I ultimately bought. We actually had a miscommunication, amicably, over whether the Gig Bag was included. Website says email the owner, anytime, so I did. Tommy responded immediately, while overseas on vacation, and long story short, they made it right, and then some! Price points you ask: I did my research, and they were dead on target, as good or better than the chains, or online. Now I rarely go to a store, virtually every purchase I make is online. But a guitar is personal, and I wanted real brick and mortar, with a staff to talk to, and qualified techs to service my Yamaha, and whatever guitar comes next. Music Zoo is now my place; I'm a lifer. HIGHLY recommended.

Joe Hazel

The best guitar shop in the world love my friend who are as my family mr. Tommy coletti Bobby Gary rich greatest store on planet earth where else where you find the best selection of charvel Jackson one riffs limited editions not to mention the crazy amount of vintage custom shop fender Gibson even you name it the music zoo it's my planet here on earth the best all around staff you are not treated like a get thier money get them out the door as theses so called chain stores ever once you speak to anyone at the music zoo it's like family Tommy Bobby Gary rich rose are like family members from day one never to busy ever just to say hello and the guitar amplifier selection is mind boggling one day at that shop phone conversation it's like your family not treated like a plastic card and cash money treated with love honor respect you should realy do your self a favor and deal with a real personally owned operated shop like the music zoo Tommy Bobby Gary rose rich love you all very much sincerely from the heart and soul peace love and happiness and thank you for not only the greatest guitars ever but you family and friendship means the world to me and thank you your longtime family friend music zoo army for life here period

piotr bal music

I needed Suhr DSV and DSV+ pickups. I emailed the store expecting answer a few days later. Rose emailed me back on the same day and provided superb customer service. My pickups arrived 2 days later. I can't be more happy... Thank you Rose.

Jason Buchanan

Best of the best

Eric Mischel

Jessica and the entire staff at Music Zoo were super helpful! The store is beautiful and modern. Come check it out!

Lawrence Rosen

Had a great experience at the Music Zoo recently. Top notch gear and top notch service - a very, very enjoyable time! Great inventory and super knowledgeable and courteous employees. Shout out to Rose for her amazing help. Look forward to visiting again.

Michael Martino

The Music Zoo is one of my favorite music stores on Long Island. They are geared toward Guitars. The selection is amazing and they carry some of the best brands you can find. You're able to handle and play some of the finest instruments in a friendly environment with no one leaning on you to buy. Their guitar show this weekend was outstanding as well. Always a pleasure to visit the Music Zoo.

Danh Thanh Pham

If you aim for the customer service, i'll recommend you to check out this store. They provide with you excellent information about the product you want to buy, they also make a custom order especially for customer who's not living near their place or outside the US (check out their website in the payment options section) and they respond fast, i mean lightning fast. I'll definitely use their service again in the future. One of the best customer service i've ever experienced for such a long long time Credit to Rose Reina and the team for making this possible, cheers from Vietnam Edit: Photos are taken by Rose Reina

tom smith

I reached out to the store by email to see if I could do a trade in for a guitar on the web site. Eric responded with an offer and answered all my questions. He walked me though my options and we made a deal. From the very first email to the final purchase Eric did everything possible to accommodate my needs. Great Experience!!!!

Ralph Torres

I will never shop anywhere else ! Great staff. If you need info you can email them and you'll have a response within an hour or so. I purchased a guitar at about 11AM and by 1pm I had a tracking number. They also track your shipments and check to see if you got your package on time !

Kerry Long

Accurate pictures, descriptions, you're not going to get a bad new or used guitar.

Jerry Widodo

Absolutely OUTSTANDING service. Thank you Eric, even though the guitar wasn't what I was looking for they dealt with it with no hard feelings. I will definitely come by the next time I have a chance.

lakdsjhflkas lkasdjhfla

Very Cool Guitars but the sales service is so bad I regret every time I buy something. I always think I should have bought it at another store. …

George Vardakis

I recently emailed The music Zoo regarding a guitar they had on their website. I received a prompt response from Richard Castillo. Richard was very helpful and I ultimately purchased the guitar. The guitar was shipped, arrived quickly, was well packed, and exactly as expected.

Bill Rizos

Great place...awesome people

RC CARS and Music

One of the best Music stores an excellent staff.

catt ster

The guitar of your dreams may not actually be available! Act quick if they have something you want... no time to call and ask questions and online responses can take a couple hours or more. You better "buy it now" and hope they honor the return policy if it's not as described. Maybe double-buy it both on the Reverb and eBay ad just to be sure and ask for a refund on one of them later. Why I say this is because I had my "Holy Grail" guitar (you know... one of those that you've been refreshing your Reverb and eBay feed every 30 minutes for the past 3 years to try and find) pop up this week, so I picked up the phone and immediately called in to my regular sales person to secure the deal. She answered my questions, we agreed on price and payment method via PayPal invoice. Sometime during the call, someone bought the guitar on Reverb, so instead of getting a PayPal invoice, I received a "sorry it sold" email. Even though I've made (3) purchases with them in the past 2 months (including a $6,500 Les Paul), they refused to cancel the Reverb sale and honor the verbal sales agreement we just made over the phone because I was waiting on the invoice and hadn't technically completed the sale yet. It was not a "courtesy hold," it was an "agreed upon deal pending payment." The problem is that they simultaneously advertise everything on eBay, Reverb and their website, while at the same time, things are available in store and over the phone. Again... if it's something rare, you better "buy it now" and ask questions later! I sure would be heartbroken if I spent an afternoon finding the guitar of my dreams in their store and walked up to the counter so be told "sorry it sold on eBay 2 minutes and 17 seconds ago... nothing we can do...have a good day." Yes, I was offered "a deal" on my next purchase, but the guitar I was after is a 1 of 200 Gibson Angus Young Custom from 2009 and you almost never see them for sale anymore. Thanks anyway guys! Let me know in a few years when you get another one.

Mark V.

just got a beautiful 2012 american deluxe tele from the music zoo. what a pleasure it was dealing with them. friendly, helpful people. very nice showroom with plenty of rooms to try out guitars. pete, the guitar tech did a great job and set up my guitar for me. it was perfect when i picked it up. rich was helpful too. the exact opposite of that big box store chain( hint G.C.) that has become an impossible place to deal with. i highly recommend the music zoo. I'll be back.

Gina Price

From start to finish, this has easily been the best online shopping experience I've ever had. For the last two and a half months, Jessica Koves has been attentive and patient with all of my questions and needs. She answered every email promptly and was an absolute pleasure to work with. My Frankie got here today, and it is gorgeous! If you're looking to buy anything from here, do not hesitate! Thank you Music Zoo, and thank you Jess!

Mike Mac

Just drove 3 + hours to look at what was suppose to be a suhr modern case as listed. Thank god I asked them to put one of there moderns in to see if it fits because it did not. Do you think you might want to at least go online and correct …

Andrew Keym

Customer service in their showroom is horrible. I asked to see a Dunable "Asteroid" guitar and the associate said it's in the warehouse downstairs. I assumed that meant he would go down and bring the guitar upstairs. Nope, he just sat at the desk and ignored me for 10 minutes until I left. You would think they'd be interested in selling a $2,000 guitar, but apparently not. Friends also visited the showroom and were also ignored by the associates. So I guess it's not just me.

Steve Hendershot

Not a big fan of buying a guitar I have not seen or heard online. I could not find this guitar in stock anywhere near me. Wanted to look at the Washburn Woodline guitar with cedar top as option (WLG110SWCEK). Music Zoo had one slightly discounted (older stock I guess). Contacted them and Jessica Koves responded with a great summary of the guitar and actually had it in her hands to look it over and answer my questions. I do not know Jessica, but based on her honest opinion of the guitar, I took a chance and ordered it. I ordered on Wednesday evening and it was on my doorstep Friday.... Nervously opening the box like a kid at Christmas, I was really excited. I was not disappointed. I had expected to be buying a used guitar. Don't think this was used hardly at all. Original case had all paperwork and accessories you would see with new guitar in original packaging. I looked guitar over carefully and found no noticeable flaws. Gave it a quick tune and smiled from ear to ear on first strum!! It was exactly the tone I was looking for. Setup was spot on for my needs with a nice low action. No buzzing or other issues right out of the box. I am a fairly new player, and while I fell in love with a Martin all hog guitar sound, I could not justify the expense until I could do it justice with my playing ability. Looked high and low for reasonable cedar top option that might give me a little more on the warmth tone scale than spruce top and give me a 1 3/4" nut width for my digits. You can look at the specs on this guitar on Washburn site. I could not be happier with this purchase. For the price point I paid and the features of the guitar, I would like you to find a better deal for a solid wood cedar guitar. I can't wait to plug this in and play around with the mic/piezo blend option. Thanks Jessica and Thank you Music Zoo. You have given me at least a little faith in online shopping...

dusty glass

I ordered a few things all the way out in AZ. Everything arrived in perfect condition and much sooner than I expected for free cross country delivery. Highly recommend this seller

Isaac V

Gorgeous store, and you're allowed to play anything you want. Best guitar store anywhere near NYC

Edwin Estrada

I bought the EpiLite Les Paul Case and it's light as a feather,yet gives your guitar full protection during transport. It has a neck protection strap inside, keeping the guitar from moving. I'm sorry i can't remember the names of both guys i spoke to when i called the store,both were great. I'm originally from Brooklyn NY so it was a pleasure and privilege to not only do business but this case is not available Anywhere USA. All the major music stores have them on backorder, yet you guys have a few in stock. That's as good as it gets. Thank you/Muchas Gracias.

Angel Rivero

The store should mention that they are not open to the public. I drove 40 minutes to get there... so disappointing.

Gary Yockelson

Great guitars at great prices. Super quick shipping, even during a pandemic.

pipa papa

Do no trust this people, I have bought instrument online and paid for it + shipping costs. I ask abut it and received many extra pictures and info that it superb condition, after few days i got email. They said that wont ship it, due tech problems, I answered that it is used and I do accept tech problems and I can not get it. Im very disappointed for this customer service and Im going to open court case against this company.

Adonis Haskins

I ordered a few things about two-and-a-half months ago; two straps (of which I've received only one), strap locks, and some guitar strings. I've had more difficulty with receiving my items than I thought would/could have been necessary. I know that times are rough right now, but it's taken dozens of emails back and forth to get to the point where I don't know if I'll ever get my stuff. Multiple emails were exchanged, all to make sure my order didn't get forgotten. It STILL was forgotten regardless of whatever Leo was doing. As of the last conversation I had with Leo. I now apparently need to wait even longer for my items; since enough time has passed that I guess one of the items I wanted is out of stock again and "other items have to be fulfilled in order of who placed their order first" In short, I ordered multiple items months ago. I've waited, provided my info multiple times to verify that I was still waiting for it, and now you guys tell me that my order's been set back, again. Leo has not emailed me back since the 18th. All I want at this point is for you guys to know that I'm really struggling with your services right now; and I still want my stuff.

joshua toro

I want to give this place a good review but the customer service is terrible , I called inquiring about guitar pickups they had listed on there site. Said they would call right back and I still haven’t received a call. ????????????????

William Lewis

Best Store Out There I've purchased 3 basses, 6 guitars, power amps and pedals from these guys. Staff is a group of die hard musicians that are real problem solvers and know the product Their salespeople don't judge on the style of music that you plsy Service is first rate. I had an issue with my 87 Ibanez RG 550 tremolo that I bought and their tech solved the problem right away These are the only people who actually stock the high end and boutique items and know what they actually do. Talk to Rose if you call up---the woman knows her stuff dead cold and is a player If you are a shredder and looking for an Ibanez Jackson Chavel ESp these are the folks to see

Jean Callahan

Unique guitars knowledgeable staff

David Garber

This store is just the best ! Great inventory-great prices - best staff ever !! Love this place.

al lopez

Never review anything but they deserve it! Was looking for a limited edition Fender jazzcaster and they had it. I emailed them to make sure it was in store/brand new condition, and they replied within a couple days. As soon as they told me it was good, i ordered it through their eBay store. Ordered it Saturday. It came the next Friday. I live in California and was happy it didn’t come damaged and I didn’t have to wait long. I opened it up and it was brand spanking new. Loved it. Had a great experience would definitely buy from them again.

Alan Jones

Music Zoo is Stand Up when it comes to their customers. It's tough when things out of your control go haywire. In retail when that happens, people are prone to thinking they will get the raw end of the deal. Music Zoo didn't let that happen when my new used Taylor T5z went missing during transit. Within a week I had a better than expected replacement in hand. Thanks Eric and Rick for the outstanding service and genuine customer care. R.A. Jones, Penhook, VA

jay rattien

I had some questions about a purchase that I wanted to make and communicated on email and was knocked out by the level of support that I got when I wasn't even a customer yet. I went to the store and dealt with Rose and couldn't believe how helpful someone could be. The store is amazing. It is truly guitar heaven, giving you the privacy of rooms to check out the equipment in private. Their service is amazing with excellent pricing and fast delivery. If you have ever gone to one of the box stores and have been ignored by the sales staff, you have to go to The Music Zoo and sample the incredible inventory and professional staff that greets you and takes care of you. Ask for Rose, she is fantastic!!!!

James G Morse

The Music Zoo is the best music store there is. The selection of instruments is endless and the staff are amazing. I highly recommend The Music Zoo

Joel Stephens

I had an issue on the website that I created. An email was sent to the Music Zoo customer service. Given the state of customer service today, I had little hope. These people not only responded, but they called me. Eric called with not just a solution, but one that left me better off. I was not prepared for this level of effort. My issue was handled before I realized what had happened. Eric had to stop me from talking. Shop this site. Ask them questions. Let them help you with any issues. You will be treated the way a customer should be treated.

Leon Giuffrida

Best guitar shop. Go!!!!

JD

Great shop. The guitar shipped quickly and was well packed. Richard Castillo was very helpful. He answered all my questions promptly and made the entire process very easy. Plus we were able to do the entire thing over email which helped around my crazy work hours. Thanks again Richard. She's a beauty.

Don Murphy

WAS NOT OPEN

karl mcginn

A guitar sanctuary, great staff, great customer service! Just an awesome place to go! Guitar tech Pete is a wizard!

J G

Great music store , really enjoyed my visit

Rodman delCastillo

Really nice experience, amazing gear, good people.. Just a cool place. Big thanks to Tommy & the crew

Jill Sutherland

The guitar we ordered is beautiful! There was a minor issue that likely occurred while shipping but Music Zoo's customer service was EXCELLENT and they took care of the issue quickly.

Arthur Sorrentino

Nothing beats the Zoo. It's the best music store you can get. Everyone knows there stuff and is great at helping you.

Gerard Galletta

This is the best place to buy your next guitar! I’ve made two online purchases from The Music Zoo. Both guitars arrived super quickly, in perfect condition and with great setups. When it’s time for my next one, it’ll be from The Music Zoo.

Jamie Gaskin

Ordered a guitar that unfortunately had a bit of internal buzzing (electronics probably came loose during shipping) but had a super easy and professional return process. Seems like a good honest shop

James Oliver

Awesome store. I was apprehensive about ordering an expensive guitar online without playing it first, however the Music Zoo had an ESP M-II in stock in a limited run Blue. Through body neck, blue quilted maple top, alder body, Seymour Duncans, Original Floyd Rose, ebony neck, you get the idea. Called them up and Rose, my sales associate, was fantastic. Completely painless experience, answered all my OCD questions. I can be really detailed when buying stuff and she was very patient and knowledgable. The guitar shipped out promptly and arrived safely and was well packed It had a decent setup and plays and sounds amazing. It did arrive with one pickup a slightly different model than advertised, so they shipped me the advertised one that arrived within 2 days. No hassles, no questions, just great service. Having first hand experience with this I have every confidence that they will do what it takes to make sure the customer is 100% satisfied. Very positive experience and will definitely contact them again for future purchases.

Jay Kay

I apologize for the delay Jess! My father, who is 80+ years old was so wanting a Martin acoustic Guitar and "The Music Zoo" had maybe the only "New" one left in the country at the time. Worked with Jess a few days and was finally able to figure a way to be able to purchase it for my Dad. Jessica "Jess" could not have been more helpful and an absolute pleasure to work with. She was amazing and don't think it all wouldn't have come together like it did without. My father was so impressed, he called her the following week (or so) and purchased an amp for his new guitar. She took the time to ensure he was getting the right amp for his needs and turns out it was less than I was even thinking. Want to thank Jess for everything and anyone looking to contact The Music Zoo looking for amazing assistance, high knowledge, customer support and service needs to contact them and ask to speak to her. She was amazing for me and my father and am certain she will do the same for everyone! Amazing experience! A+++++ Thanks again Jess!

Jerry Trent

Great place to do business with great guitar helpful people thanks again

Andrew Zepina

I can’t say enough things about these guys and the store, best experience ever and let’s be honest who doesn’t just wanna move into this place, a guitarist paradise. Simply awesome.

thecolas44

Great experience via Rosemarie at The Musiczoo. I found The Musiczoo in my search for a unique guitar I simply couldn’t find elsewhere. Solid customer service and responsiveness. Give them an opportunity if your in the market for a guitar. HSS Fender Custom with Floyd Rose.

Daniel Berry

Very friendly staff members. They helped me out greatly even though now i know i was an annoying person.

Dan Borst

I’ve been looking for an EVH Wolfgang ever since Eddie’s unfortunate passing. Probably like most fans of EVH I wanted one of his guitars so I could pay homage to the king of Rock guitar players. Being a novice guitar player I was not only hoping to find a good price on one but actually find one in stock. After scouring reverb.com for months I came across this brand new 2020 Wolfgang standard in gloss black for $100 off from The Music Zoo. I decided to buy it directly from your website hoping you’d receive more profit on it then if I had bought it on reverb. I received it in under two days (free shipping), fantastic service. Thank you for the phenomenal deal and for making my dream a reality.

Greg Dunn

This was my first experience purchasing a high end instrument at the Music Zoo online. I discuss the guitar I wanted to purchase via e-mail and cell. I was impressed with their promptness and professional attitude. These guys …

Kyle Johnson

Great guitars and a nice staff.Product knowledge is lacking.Otherwise the best supply of high end guitars.

Ray Mckenna

Called about a fuzz pedal spike to Rose and got great advice from a professional that actually plays guitar ended up going there to make a purchase also bought a guitar there a couple of weeks ago very helpful staff best place to buy anything guitar related thank you for being so helpful

Julio Videz

(Translated) You find what you want (Original) Encuentras lo que tu quieras

Stan Livshin

Bought a high end American Custom Shop Charvel guitar from them. The guys at The music zoo made sure i was a happy customer. Went above and beyond. I would highly recommend them. Eric D was my sales rep! Thanks Music Zoo i will be coming back!

C Pae

I have recently bought 2 guitars from the Music Zoo, within the last 2 months. I couldn't be more pleased with the inventory choices, fast communication, and top service. …

stephen kannengieser

Very helpful staff, great selection. My favorite guitar store. You can play any guitar on the wall with no hassle.

Wayne Mercer

I bought a 1900.00 dollar premium bass with case separate bass came totally unplayable setup was not even looked at must less checked intination was so far off could not tune. No owners manual or paper of any kind. I bought a a fretless same brand from Sweetwater last year they have the serial number on them I keep them as part of my investment I called the sales person but still no no paperwork.BAD CHOICE Of A MUSIC SUPPLIER. I will not be doing business with them anymore.

Gustavo Rebay

Lots of guitars to choose from!

Eric Garcia

.Excellent service

Larry Brent

Great experience working with the Music Zoo. Rose was a fantastic sales rep and my instrument arrived as promised perfectly set up. Can't beat their price and service

K C

I could not say enough kind words about the experience I had with this company. Their customer service is out of this world and their flexibility to make the financing possible is appreciated. Rosemarie was amazing, and very quick to respond and assist with placing an order! Definitely would order from them again!!

John B

Great expirience! The staff was extremely helpful, knowledgeable and enthusiastic. They had the item I was looking for and shipped it to me at no cost. I definitely recommend it. Ask for Mark, he was awesome.

Daniel Koerner

Awsome place! Worked fast and delivered with a discount! Great experience

ZWtunes

Friendly staff and quality guitars.

Doug Crown

Nice showroom, knowledgeable and helpful staff, excellent prices .... try here before Musicians Friend or Sweetwater, especially now since you'll have to pay tax no matter where you buy

Joseph Mayer

World's best

Adam Petty

Above and beyond customer service! Rose was a pleasure to work with.

Marina Berber

The best place to shop for all the music equipment that I need. Very friendly and knowledgeable staff. Jessica Koves and Eric Donovan were the sales reps who helped me. Very satisfied with the service and overall experience. I would definitely recommend The Music Zoo to all my friends.

Mitchellini Avi

Great customer service and communication. The guitar I ordered arrived quickly, set up and ready to play.

integrity5264

What a great store! I didn't even know your store existed. Brought my Martin guitar in for a restring and while I waited I roamed around. Just had to play the mini Taylor and then some high end guitars that guys like me dream of having one day. Maybe one day you could have a demo on that foot pedal rig, it was impressive. See ya soon, thank you for the friendly service

Scott Calderwood

The Music Zoo is a fantastic store to purchase a guitar from. I was able to purchase an exclusive color Music Man Axis from them, and 5 stars for the price, shipping time and support throughout the process. The guitar has exceeded all expectations!! I can’t thank Eric enough for such an amazing guitar!

Annie Monte

I purchased the Martin d16e Rosewood received it in about 5 business days and it is in perfect condition the actions perfect the sound is incredible it is truly a Martin anyone looking for a cheap D-28 this is the guitar for you good luck finding one they're very hard to find Jessica was very helpful at the zoo just a nice person

Rebecca Brown

I purchased a used guitar frm Music Zoo all the way frm Sydney Australia. Sight unseen I was nervous - but when I emailed the store directly…Jessica was so helpful, courteous and answered all my questions promptly. Low and behold it arrived after only 5 days!!! And everything she described to me was absolutely spot on. It’s immaculate - the condition of it blew me away. Just as she said. I didn’t get any of the ‘hard sell’ frm her - I so appreciated that because I was in knots about this as we’re in lockdown here and I couldn’t play one of these in person. The brand has an exemplary reputation - but it was her service and manner that got me over the line. The guitar was packed extremely well, arrived so beautiful and clean, well set up…new strings and OMG was pretty much in tune after all that travelling!!! Shipping wasn’t cheap but boy to have it in 5 days?!!! It was worth it - UPS provide a great service and I knew the cost up front so no surprises. It was shipped the day of purchase!!! Thanku Music Zoo so much. Highly recommended!!! And some!!!! I’m truly thrilled :)

Jay Shapiro

Music Zoo has a great selection, knowledgeable and personable staff. Great place shop in person and online. I've bought and sold many guitars and amps over the last 10 years and never had a bad experience.

Tony Ciniglio

Disappointing