Reviews of Ste-Thérèse Toyota / Blainville Toyota - Toyota Sainte-Thérèse (Zoo)

Martin Blais

(Translated) I was very satisfied with my first visit to Toyota Sainte-Thérèse! I was warmly welcomed by Patrick who explained to me the work that would be done on my vehicle and the time needed for the operation. Also, when I was sitting in the waiting room, a caring employee from another department who was passing by noticed that I was using my laptop that was lying on my lap and pointed out to me that there was had workstations available that would be much more comfortable (and ergonomic) to work while I waited. The repair was done on time, the courtesy of all the employees with whom I interacted pleasantly surprised me and I will definitely come back here for my next maintenance and most likely the following ones too! Thank you for a great customer experience. (Original) J'ai été très satisfait de ma première visite chez Toyota Sainte-Thérèse! J'ai été accueilli chaleureusement par Patrick qui m'a expliqué le travail qui serait accompli sur mon véhicule et le temps nécessaire pour l'opération. De plus, lorsque j'étais assis dans la salle d'attente, un employé attentionné d'un autre département qui passait par là a remarqué que j'utilisais mon ordinateur portable déposé sur mes genoux et m'a fait remarquer qu'il y avait des postes de travail disponibles qui seraient beaucoup plus confortables (et ergonomique) pour travailler pendant que j'attendais. La réparation a été effectuée dans les temps, la courtoisie de tous les employés avec qui j'ai interragis m'a agréablement surpris et c'est certain que je reviendrai ici pour mon prochain entretien et fort probablement les subséquents aussi! Merci pour une excellent expérience client.

Joelle C

(Translated) Good service and courteous staff (Original) Bon service et personnel courtois

Amplisys inc.

(Translated) They are doing superb service for my three Toyota and Lexus. Patrick is an exceptional and sympathetic advisor, always in a good mood. Highly recommended as an after-sales dealer. (Original) Ils font un service superbe pour mes trois Toyota et Lexus. Patrick est un aviseur exceptionnel et sympatique, toujours de bonne humeur. Très recommandé comme dealer pour l'après-vente.

james ireland

I own a rav4 since 2013 best truck for me on the market trusted dealer

Alexandre Boucher

Excellent service!

Geneviève Dufour

(Translated) I put 4 stars because the fundraiser was amazing. Very disappointed with my shopping experience and no follow-up after the purchase ... (Original) Je mets 4 étoiles parce que la personne au financement a été extraordinaire. Très déçue de mon expérience d'achat et aucun suivi après l'achat...

Kris T

Needed serivce on my car and thankfully, Patrick was able to help me out with my cars' issue, as well as let me know there was an important recall on my car and offered to fix it at the same time. What a relief! Two birds, one stone. Excellent service, thank you Patrick!

jessica coulombe

Hands down the best place to buy a car. The staff is incredibly kind and they do everything to make your leasing/purchase suitable for your needs. Sim was extremely professional and extremely knowledgeable in his profession. He made sure that all my question were answered and that I left with the ultimate best of prices. Then you had Mr. Desjardins in finances who goes above and beyond to make every step an easy process but very descriptive and patient in explaining how everything works. He’s very funny and social makes you feel part of the Toyota family. Will definitely be buying back from these 2 fantastic fellas in a couple of years. VERY COMPETITIVE RATES. Look no where else Toyota ste Therese is where it’s at!!!!!!!!!! There was also a very kind bilingual young lady ( I feel so bad don’t remember her name) that I signed off the papers with who made the purchase end on an amazing note. Thanks Toyota you guys rock!!!!!!

Dimitar Zlatinov

Great experience!!! Excellent service from A to Z Thank you !!!

Katherina M

Not too much ppl open on new year :) like it just nugget is pro-make too long before serve

yanky neuman

Got a great deal here! Recommended...

Rofaiel Elsonbaty

So bad attitude and communication skills

DjSoMoS

This place is a TRAIN WRECK!!! The Toyota brand has been tarnished for me with this dealership. They are completely disorganized, nobody is ever capable to find anything in their system. They lose information all the time. There was something wrong with my car, I knew it - something clearly off with the suspension in the front left tire for my Venza. I asked them to test it so that they could pinpoint what the problem was (would make noise and give a loud "CLICK" when turning sometimes). They charged me around 300-400 dollars saying that they tested it a lot and found nothing wrong with it. Had to go to a competent Toyota Dealer (where I bought the car 300km away), Boulevard Toyota to diagnose properly and tell me the parts I needed to order. I took this list of parts to Ste-Therese Toyota, OVER A MONTH AGO, and they lost everything, they say they are following up, and cannot even give me a rough estimate as to when pieces will arrive. I would NEVER recommend this place to anyone owning a Toyota - extremely frustrating to deal with.

Jay MM

good price

Jonathan C.

(Translated) Impeccable service, friendly staff and smiling! I am at my second home purchase and I have always been satisfied. Thanks to the sales department for their great service during my 2 purchases. And without forgetting Patrick's service is awesome ???? (Original) Service impeccable , personnels sympathique et souriant ! J'y suis à mon 2e achat chez eux et j'ai toujours été satisfait. Merci au département des ventes pour leurs super service lors de mes 2 achats. Et sans oublier Patrick au service est génial ????

Mourad Bob

(Translated) Very good experience I was well received by Sim sales consultant and above all well served. (Original) Très bonne expérience j'étais bien accueillis par Sim conseiller en vente et surtout bien servi.

Laurent Bazinet

I went for a free inspection from Toyota. While I was not initially pleased with the service I received, Ste-Thérèse Toyota contacted me to know why I was not satisfied and worked with me to resolve the issue I was having with them. This shows me this is a dealership and a service department who cares about the satisfaction of their clients and if future services are up to par with the quality we all know we can expect from Toyota, it will make me a returning customer.

Sam Rowe

We've been doing business with Ste-Thérèse Toyota for the last 8 years and have always been extremely pleased with the service they provide. The staff is extremely friendly, knowledgeable, and willing to help. In particular, Patrick and Patrice have been extremely helpful and open anytime we have approached them for purchase-related inquiries. We've had nothing but excellent experiences with them. Even after purchasing our vehicles, Patrick has always stayed in contact with us to ensure everything has been going smoothly. Would highly recommend this dealership and these individuals in particular.

Pejman H

Thank you is simply not enough! Michel the estimator in Carstar Ste-thérese Toyota is truly amazing! my car bumper was damaged and dropped out in an accident; Michel knew what exactly the problem and fixed it on the spot at the same time of the visit! My car is brand new again! Talk about excellent customer service! Highly recommend! Just a small issue with the replacement car which had problem of the battery and doesn’t work when I needed it to pickup my child from school!!

mani “mani” kay

Helped right through the door, convinient seating, coffee machine, but the wait was too long...had an appointment at 1:30pm for a prepurchase inspection...took over 2hours to complete! When at Max it should take an hour for a 55point inspection! Will not go there again

restigouche257

(Translated) Refused to just change the front brake pads and wanted to change everything for + $ 500. I bought the pads for $ 75, that's why DIY exists. (Original) Ont refusé de juste changer les pads des freins avant et voulait tout changer pour +$500. J’ai acheté les pads pour $75, voilà pourquoi ça existe les DIY.

Qusay Al mimar

(Translated) The service was not good at all. He went to change my car, he gave me three different prices before he saw the car. Before accepting his offer he gave me a price and after the approval he gave me another price. When he called someone who also changed the price, my car was good, also Toyota. I felt he didn't want to change the car for another. This is in the used car section, we were not felt welcome by the employee as his welcome was not good at all. (Original) Le service n'était pas bon du tout. Il est allé changer ma voiture, il m'a donné trois prix différents avant de voir la voiture. Avant d'accepter son offre, il m'a donné un prix et après l'approbation, il m'a donné un autre prix. Quand il a appelé quelqu'un qui a également changé le prix, ma voiture était bonne, également Toyota. Je sentais qu'il ne voulait pas changer la voiture pour une autre.Ceci est dans la section des voitures d'occasion, nous ne sommes pas sentis les bienvenus par l'employé car son accueil n'était pas bon du tout.

huihui Sookie

One day ago I went there want to change the break for the car , the reception is good , but mechanics was too bad , because of the price too high I did not fix the problems there , then I went the other garage , they found the mechanic in Toyota did not help me tighten the screws . That is veru dangerous . It happended in dealer so horrible .

Rachid LHAJ

(Translated) TO AVOID STRONGLY, IT LOADS A LOT ON INSURANCE, IT DOES NOT DO A GOOD JOB (Original) A EVITER FORTEMENT, IL CHARGE BEAUCOUPS SUR LES ASSURANCES, IL NE FONT PAS DU BON TRAVAIL

Diana Afanassieva

I had excellent service when I bought my 2015 Corolla recently! My salesman David Vallee took wonderful care of me and had a repair done at no charge to the rear light that I had seen during my inspection. I highly recommend him for his knowledge and help when buying a used car. Great value at a great price. Decent deal for my trade-in as well.

Maud Vincent

(Translated) Asked David for the excellent customer service in used cars. Great service from David in the used car department. (Original) Demandé David pour l'excellent service à la clientèle dans les voitures usagées. Great service from David in the used car department.

Richard Cabana

(Translated) Always very good service (Original) Toujours très bon service

Lise Massicotte

(Translated) Excellent service. The staff are very attentive to our requests and very efficient. 2nd purchase made at Toyota Ste-Thérèse and we are still as satisfied. We highly recommend it (Original) Excellent service. Le personnel est très attentif à nos demandes et très efficace. 2e achat fait chez Toyota Ste-Thérèse et nous sommes toujours aussi satisfait. Nous le recommandons fortement

Matt Ang

They provide great services. That's why i keep going back !

Alex G.

Had to ask for a salesman after 15 minute of me being alone and looking at the Sienna...didnt even take the time to show me the car, we stayed at his desk...right to prices and a "think about it" and call me...

Claude Bisaillon

(Translated) Very satisfied with the courtesy of the staff and the services received (Original) Très satisfait de la courtoisie du personnel et des services reçus

Carl B

(Translated) Pre-winter maintenance impeccable. Friendly and courteous service department. Change of filter with change of oil and change of tire. Politics best price was applied. (Original) Entretien pre-hivernale impeccable. Département de service sympathique et courtois. Changement de filtre avec changement d'huile et changement de pneu. Politique meilleur prix fût appliqué.

Sylvain Bouchard

(Translated) Poor and unprofessional customer service. I was going there for a rental transfer. The manager had previously mentioned that we could come without an appointment. False, the finance clerk could not do the credit check and the signatures on the same day. In addition, in front of the customers, she criticized the manager by calling him incompetent. We wanted to make a complaint on the spot, but no one knew how to reach the director. We were told to see the manager ..... ???? !!!! In addition, in the parking lot, there is no sign indicating the customer location. Yes they were quick to ask me when I arrived which vehicle I wanted ..... (Original) Service clientèle déficiente et non professionnel. J'y allais pour un transfert de location. Le gérant avait, précédemment, mentionné que l'on pouvait se présenter sans rendez-vous. Faux, la préposée au financement ne pouvait pas faire la vérification de crédit et les signatures dans la même journée. De plus, devant les clients, elle a critiqué le gérant en le traitant d'incompétent. On a voulu faire une plainte sur place, mais personne ne savait comment rejoindre le directeur. On nous disait de voir le gérant.....????!!!! De plus, au stationnement, il n'y a aucune affiche nous indiquant l'endroit client. Oui ils furent rapide à me demander à mon arrivée quel véhicule je désirais.....

Jonathan Meilleur

(Translated) The people are super dedicated and do a great job! (Original) Les gens y sont supers dévoués et font un excellent travail!

Martyne St-Georges

(Translated) Wow! I didn't think a dealership experience could be this enjoyable. The salesperson Kevin was able to advise me well, offer me choices, and listen. The kind and sympathetic lady of the FNI, we have BCP laughs whereas usually this department is associated with the stress of the pressure that is coming ... Well no, not this time! Again, listen, proposals and no pressure and finally, the delivery with "the delivery girl", I think her name is Mélissa, super nice and generous for the final accompaniment !!! Just wow! Thanks to the great team, I am really grateful and I appreciate BCP. (Original) Wow! Je ne pensais pas qu'une expérience chez un concessionnaire puisse être autant agréable. Le vendeur Kevin à su bien me conseiller, me proposer des choix, être à l'écoute. La gentille et sympathique dame du FNI, on a BCP rit alors qu'habituellement ce département est associé au stress de la pression qui s'en vient... Hé bien non, pas cette fois! Encore, écoute, propositions et pas de pression et finalement, le livraison avec "la fille de la livraison", je pense qu'elle se nomme Mélissa, super sympathique et généreuse pour l'accompagnement finale!!! Juste wow! Merci à la belle équipe, je suis vraiment reconnaissante et j'apprécie BCP.

Félix Boulet

(Translated) Thank you to Mrs. Cuerrier for the excellent service! I brought my 2013 FR-S for the safety recall on the Subaru engine, and I took the opportunity to have a few sores done at the same time. Finally I had big sores ($), but the service team went to find parts that were back-order for them at Subaru and I got my car anyway quickly. She purrs like a kitten, it looks like she's new! I recommend them if you need service for your FR-S or 86, they know their stuff. :) (Original) Merci à Mme Cuerrier pour l'excellent service! J'ai amené ma FR-S 2013 pour le rappel de sécurité concernant le moteur Subaru, et j'en ai profité pour faire régler quelques bobos en même temps. Finalement j'avais des gros bobos ($), mais l'équipe du service est allée chercher des pièces qui étaient en back-order pour eux chez Subaru et j'ai pu ravoir mon auto quand même rapidement. Elle ronronne comme un chaton, on dirait qu'elle est neuve! Je vous les recommande si vous avez besoin de service pour votre FR-S ou 86, ils connaissent leurs affaires. :)

Lydia Plante

(Translated) My car is a lemon. A Mazda hiding in a toyota hull according to my mechanic. I had to change the brakes after 28,000 km it cost me $ 500 because only toyota we have them for my model. The bluetooth of my radio disconnects all the time if someone closes too hard the door the sound works more, but it is not under guaranteed must pay $ 120 to maybe find a solution. My car is 4 years old really disappointed. (Original) Mon auto c'est un citron. Une mazda cacher dans une coque de toyota selon mon mécanicien. J'ai du changer les freins après 28 000km ça m'as coûter 500$ parce que seul toyota on les pièce pour mon modèle. Le bluetooth de ma radio se déconnecte tout le temps si quelqu'un ferme trop fort la porte le son marche plus, mais elle est pas sous garanti faut payer 120$ pour peut être trouver une solution. Mon auto a 4 ans vraiment déçu.

Benoit Desjardins

Good service. I just went there for my annual rustproof. There's a waiting room with coffee offered. Service was a little bit slow. Since I was new, I didn't know where to go and all. But they helped me. 4-star!

Robert Giroux

I had a slow leak in one of my tire this morning, so I took the car to Saint-Therese Toyota (where I purchased the car a few month ago). I was received by Mr. de Roy (Service Manager) who offered a fantastic service. They temporarily fixed my tire, since they had to order a new one. Mr. de Roy just called me a few minutes ago to see if I was available this Friday to install the new tire. Wow !!! This dealership offers excellent, professional and quick service. Congratulation and keep up the good work!

Melissa Galarneau

(Translated) Always impeccable service !! They are not there to empty our pockets, but to help us at a fair price. Wonderful team from sales to service. I bought my Corolla in 2015 and have always been satisfied since ???? (Original) Toujours un service impeccable !! Ils ne sont pas là pour nous vider les poches, mais pour nous aider à juste prix. Équipe merveilleuse de la vente jusqu'au service. J'ai acheté ma Corolla en 2015 et toujours satisfaite depuis ????

Diana Passalacqua

(Translated) The four star is for the experience of service which was impeccable. It's a different story for the sale. When buying my car (July 2020), I had concluded to equate the same extras that a competitor had offered me. This extra was 2 free first oil changes. On several occasions my father (who knows the seller) and I asked him to put it on the contract and he mentioned to us that it was not necessary and to just ask for him and he would make the price adjustment. This week I went there for my oil change and the seller denied everything. It is very frustrating and not a way of doing with the customers who bought 3 cars from this chain. Moreover I mentioned it to the person with whom I made the appointment and she did not even bother to call me back to tell me that my oil change will not be free in the end. would have thought about it twice before moving from Rivière-Des-Prairies! We were naive to trust him and not to insist even more and have this mention written on the contract. Be careful what you negotiate and be sure it is written on the contract even if you know the person! (Original) Le quatre étoiles est pour l'expérience au service qui fut impeccable. C'est une autre histoire pour la vente. Lors de l'achat de ma voiture (juillet 2020) ont avais conclus d'équivaler les mêmes extras qu'un compétiteur m'avais offert. Cet extra était 2 premier changement d'huiles gratuit. A plusieurs reprise mon père (qui connait le vendeur) et moi , lui avons demander de l'inscrire sur le contrat et il nous a mentionné que c'était pas nécessaire et de juste demander pour lui et il ferait l'ajustement de prix. Cette semaine j'y suis aller pour mon changement d'huile et le vendeur a tout nier. C'est très frustrant et pas une façon de faire avec les clients qui ont acheté 3 voitures chez cette chaine. De plus je l'ai mentionné à la personne avec qui j'ai pris le rendez-vous et elle n'a même pas pris la peine de me rapeller pour me dire que finalement mon changement d'huile ne sera pas gratuit.J'y aurais penser 2 fois avant de me déplacer de Rivière-Des-Prairies! Nous avons été naif de lui faire confiance et de ne pas avoir insister encore plus et faire écrire cette mention sur le contrat. Faite attention ce que vous négocier et soyez sûre que ce soit inscrit sur le contrat même si vous connaissez la personne!

Marc Nadeau

(Translated) Safety recall visit. Impeccable service courteous and on time. The job was done well and the space to wait is perfect if you want to connect to the remote office. (Original) Visite concernant un rappel de sécurité. Service impeccable courtois et à l'heure. La job a été bien faite et l'espace pour attendre est parfait si vous voulez vous connecter au bureau à distance.

Jessica Beaulieu

I recently purchased a car from one of the sales reps Sim. She was very nice and patient with all my questions. She didn’t rush me at all to close the deal. I was really happy with my experience at Ste-Thérèse Toyota. Also for some reason I had to buy another car later on. I wish I could give her 6 stars :)

Reda Selim

The best Toyota dealer service , sales simply the best

MAGESA INC.

(Translated) Good service good employee Patrick is great! (Original) Bon service bon employé Patrick est super!

Jonath . Guzman

(Translated) Excellent service ... wow I bought a used RAV4, they respected my budget and I didn't have the feeling of buying under pressure ... !!! ???????????? (Original) Excellent service ...wow j'ai fait l'acquisition de un RAV4 usagé, ils ont respecté mon budget et je ne pas eu la sensation de acheter sous pression...!!! ????????????

emilie lafreniere

(Translated) Very good service (Original) Très bon service

Manon Boisvenue

(Translated) Very good customer service everyone is nice only have second rentals and I will be doing my next rental again with eu (Original) Très bon service a la clientèle toute le monde est gentil n'a deuxième locations et je vais refaire ma prochaine location avec eu

Alex Marinelli

Friendly staff. Competent service. Reliable, and trustworthy team.

Nancy Bragagnolo

(Translated) Super nice staff! Super fast service! Every time I go there for my car (corolla 2013????) they tell me the truth! They explain to me what needs to be done and give me the amount it will cost! No surprise at checkout! I recommend this dealer 100% ❤❤ (Original) Personnel super gentil! Service ultra rapide! À chaque fois que j'y vais pour ma voiture(corolla 2013????) on me donne l'heure juste! On m'explique ce qui doit être fait et on me donne le montant que ça va coûter ! Pas de surprise rendu à la caisse! Je conseille ce concessionnaire à 100% ❤❤

Marc Lemieux

(Translated) Good service, honest and knowledgeable staff (Original) Bon service , honnête et du personnel compétent

Guy Tanguay

(Translated) Excellent service, Smiling and welcoming staff, Efficiency, Very positive experience. (Original) Excellent service, Personnel souriant et accueillant, Efficacité, Expérience très positive.

Marie-Claude Dion

(Translated) Check your previous bills carefully before authorizing the change of air purifiers or filters otherwise they can tell you that it is due when it was just made the last recent visit. There's no point in calling them when you realize it. A very disappointed loyal customer! (Original) Vérifiez bien vos factures précédentes avant d'autoriser le changement de purificateurs d'air ou filtres sinon ils peuvent vous dire que c'est dû quand ça vient d'être fait la dernière visite récente. Les appeler quand vous vous en rendez compte ne sert à rien. Une cliente fidèle très déçue!

Cindy Pomerleau

(Translated) I bought my first car in 2013 and in 2017 I decided to buy a bigger car. I finally left a deposit for a car because the seller told me that there was only 1 left in stock (at that time I did not sign any paper). The next day I decide to change my mind and resume my deposit. The seller sells his salad to me but I explain to him that I only want to receive my deposit made by credit card. He tells me to call the next day and he will. I call the next morning he tells me to call the evening. Since then, he has never returned my calls to me or answered my call. I called the sales manager who told me who was going to do with the seller and call me the next day. 2 days later and nobody called me back ... I was robbed by this dealer .. I was a very loyal customer I was going to do my oil change repairs and everything else down there .. I find her really sad but never again will I be robbed .. (Original) J'ai acheter une première voiture en 2013 et en 2017 j'ai décidé d'acheter une voiture plus grande. J'ai finalement laisser un dépôt pour une auto car le vendeur me disais qui en restais seulement 1 en stock (à ce moment là je n'ai signé aucun papier). Le lendemain je décide de changer d'idée et de reprendre mon dépôt. Le vendeur me vend sa salade mais je lui explique que je veux seulement ravoir mon dépôt fait par carte de crédit. Il me dit de rappeler le lendemain et il le fera. Je rappel le lendemain matin il me dit de rappeler le soir. Depuis il ne m'a jamais retourné mes appels et ni répondu à mon appel. J'ai appeler le directeur des ventes qui ma dit qui allait voir avec le vendeur et me rappeler le lendemain. 2 journées plus tard et personne ne m'a rappelé... Je me suis fait voler par ce concessionnaire .. j'étais une cliente très fidèle j'allais faire mes réparations changement d'huile et tout le reste la bas.. Je trouve sa vraiment triste mais plus jamais je vais me faire voler ..

Sri Vigneswaran

Very bad customer service from David the used car salesman. Came here for a used car for my sister the salesman David was able to find one and I was interested to buy. It's December here in Quebec winter tires are mandatory and the sales man wants 300$ extra for winter tires. I asked him if he can include the tires in the price. Tells straight into my face I rather let you walk away for 300$. What a nonsense you don't talk to customer like this very bad customer service. Sylvain called me after few hours and apologized for what happened. He offered me used tires for free and we have bought the car. I am very happy and very thankful to Sylvain.

Liem Nguyen

(Translated) I went to the garage a few years ago for an inspection and tune-up (especially the brakes). I had a problem soon after: the bolt fell off and I had to have my car towed. I was with my family. We could have had an accident. I was not reimbursed for the inspection. (Original) Je suis allé au garage il y a quelques années pour une inspection et une mise au point (particulièrement au niveau des freins). J'ai eu un problème peu après: le boulon est tombé et j'ai dû faire remorquer ma voiture. J'étais avec ma famille. Nous aurions pu avoir un accident. On ne m'a pas remboursé l'inspection.

David Bousquet

(Translated) I recently bought a Highlander for myself as well as a Yaris for my daughter at this location, great service down the line. Special thanks to Kevin for his great advice! (Original) J'ai récemment acheté un Highlander pour moi ainsi qu'une Yaris pour ma fille à cet endroit, excellent service sur toute la ligne. Un merci particulier à Kevin pour ses excellents conseils !

Linda Altmann

Fixed the problem I had on my Toyota corolla but then tried to scare me into hundreds of extra dollars of work just in case fees and I have the extended warranty (nothing was covered on it). I understand if spiders go block a tube that its not covered but why try to scare me into more fees that aren't covered?

Pascal Gauvreau

(Translated) We were very disappointed with the service obtained at Toyota St Thérèse. We had to replace the engine in our car, and so despite our extended warranty we were not in favor of receiving a rental car free of charge. I repeat we had to replace the engine in our car. When it was time to get back to our original car, he still had problems with the electricity. We went back to the dealership to get it fixed and again .. they put the dirty car back inside as well as a brit on the ceiling light for the rear seats. To finish, I will not be going back to this place again. (Original) Nous avons été très déçu du service obtenu chez Toyota St Thérèse. Nous avions dû remplacer le moteur de notre voiture , et ainsi malgré notre garantie prolongée nous n'avons pas été en faveur de recevoir une voiture de location sans frais. Je répète nous avons dû remplacer le moteur de notre voiture. Par la suite lorsqu'il était le temps de reprendre notre voiture initiale, il avait encore des problèmes avec l'électricité. Nous sommes retournés au concessionnaire pour le faire réparer et encore.. ils ont remit la voiture sale à l'interieur ainsi qu'un brit au niveau de la lumière du plafond pour les sièges arrière. Our terminer, je ne retournerai plus à cet endroit.

Fernando Alves

Great service and vehicles, buy and repair services dealerships

George

(Translated) Hello, I just bought a 2016 RAV4. A big thank you to Sylvain and Eric for the service. We had a little problem with the brakes and a rust spot. It was resolved extremely quickly. It is very rare that I leave comments on Google but I really appreciated the service. Thank you very much Thérèse. (Original) Bonjour , je viens d'acheter une RAV4 2016 .Un gros merci à Sylvain et Éric pour le service .On n'a eu un petit problème avec les brakes et une spot de rouille.Ca étais réglé extrêmement vite .C'est très rare que je laisse des commentaires sur Google mais j'ai vraiment apprécié le service .Merci beaucoup de Thérèse .

Charlie R

(Translated) I have been dealing with this establishment for a little over a year. I am very satisfied. I was worried at first since I already did business with a Toyota garage in Montreal and they had questionable practices but this is not the case here. I have an old Toyota car and I want to keep it for a long time. So I appreciate that the employees of the service often find less expensive solutions and alternatives. When a part is broken, they will try to fix it before they sell you new parts. (Original) Voilà un peu plus de un an que je fais affaire avec cet établissement. Je suis très satisfait. J'étais inquiet au début puisque j'ai déjà fait affaire avec un garage Toyota à Montréal et ils avaient des pratiques douteuses mais ce n'est pas le cas ici. J'ai une veille voiture Toyota et je tiens à la garder longtemps. Alors j'apprécie que les employés du service trouvent souvent des solutions et des alternatives moins coûteuse. Lorsque qu'une pièce est brisée, ils vont essayer de la réparer avant de te vendre des nouvelles pièces.

Igor L

Very friendly and professionally patient!

Maxime Daoust

(Translated) Excellent service when purchasing the vehicle! At each step we feel that they are listening to customers! Also, excellent after sale service. Dynamic sales advisers and the same for service technical advisers. I recommend ! (Original) Excellent service lors de l’achat du véhicule! À chaque étape on sent qu’ils sont à l’ecoute des clients! Également, excellent service après vente. Conseillers à la vente dynamiques et même chose pour les conseillers techniques au service. Je recommande !

Anastock .ca

(Translated) Very good service, without pressure selling! I plan to have a good after sales service as well from what I have seen. I found my vehicle by doing business with Mr. Stéphane Corroyer! Thank you! Very good service, no sales pressure! Seems to have a good after sale also. I found my car by doing business with Jean M. Stéphane Corroyer! Thank you again. (Original) Très bon service, sans vente à pression! J'envisage avoir un bon service après vente également selon ce que j'ai pu constater. J'ai trouvé mon véhicule en faisant affaire avec M. Stéphane Corroyer! Merci! Very good service, no sales pressure! Seems to have a good after sale also. I found my car by doing business with Jean M. Stéphane Corroyer ! Thank you again.

linda corbin

(Translated) For me, I would not have put stars because I did not respond to our listening to have listened to them I would not have them my hybrid tank thank you Toyota st Eustache (Original) Pour moi je n aurais mit d étoiles parce que n'a pas répondu à notre écoute les avoir écouter je n aurais eux mon char hybride merci Toyota st Eustache

Thanny López

(Translated) I rented a C-HR 2019 at the Toyota Ste-Thérèse dealership on the 17th October (Thursday) and October 19 my remote starter was no longer working. In the "package" it gave me the remote starter was included (indifferently if I chose the option with traditional controller or with the application of the cell). I went to visit the dealership the following week to try to solve my problem because I had no availability to go before, but no one was able to solve my problem. They told me to ask for an appointment with the technical department. I asked for my appointment, they gave me for the week of the 4th November. :( So, on the day of the appointment, I asked them if they could change the boot mode, because I had more confidence with the controller. They told me that was not possible. That they will make the old joystick and that's it. I went to speak with the salesman Nicolas Martin, who told me he could do nothing and he went to talk with the technicians for me confirm that the problem of the controller would be resolved today. I spoke later with the sales manager Mr. Stéphane Corroyer who told me that they could do nothing for me, among others. I explained to him that the remote starter with the cellphone was included in the "package" that they had offered me, but that unfortunately I had not taken as an option, but in this moment I had more confidence with the controller because it had worked just 2 times. He explained to me that it cost more, but I tried to explain to him that it was included in my sale. He went to talk to the technical department and coming back he was more "kind to me. He told me that the controller was not compatible with the antenna of the car, that it was necessary to them. That he could assume $ 200 to change to the starter with the cellphone and that I would have to pay $ 100 plus taxes. I came back a third time to have the starter with the cell today November 21st (just over 1 month after the delivery of the auto) to have functional remote starter and in addition I have pay a total of $ 114.98 to have it installed. I'm not happy with Toyota Ste. Therese because they make a mistake and I (the client) I have to wait more of a month to have the functional remote starter in my new car and in addition, I have to pay for it. I LOVE THE TECHNICAL SERVICE :), but definitely THE SALES SERVICE IS NOT AT ALL GOOD :( It's a shame because I bought this time at Toyota Ste. Thérèse to have all services (sales and technical service) has the same place. The technical service is impeccable! :) (Original) J'ai loué un C-HR 2019 dans le concessionnaire Toyota Ste-Thérèse le 17 octobre (jeudi) et le 19 octobre mon démarreur a distance ne fonctionnait plus. Dans le "forfait" qu'il m'ont donné le démarreur a distance était inclus (indifférentement si je choisissais l'option avec manette traditionnel ou avec l'application du cellulaire). J'ai suis allée visiter le concessionaire la semaine suivante pour essayer de résoudre mon problème car j'avais pas de disponibilité pour aller avant, mais personne n'était pas capable de régler mon souci. Ils m'ont dit de demander un rendez vous avec le service technique. J'ai demande ma rendez vous, ils m'ont donné pour la semaine du 4 novembre. :( Alors, le jour de la rendez vous, j'ai demandé s'ils pourraient changer le mode de démarrage, car je n'avais plus de confiance avec la manette. Ils m'ont dit que n'était pas possible. Qu'ils feront fonctionner l'ancienne manette et c'est tout. Je suis aller parler avec le vendeur Nicolas Martin, qui m'a dit qu'il pourrait rien faire et il est allé parler avec les techniciens pour me confirmer que le problème de la manette serait réglé ce jour la. J'ai parlé après avec le chef de service de ventes M. Stéphane Corroyer qui m'a dit qu'ils pourraient rien faire pour moi, entre autres. J'ai lui expliqué que le démarreur a distance avec le cellulaire était inclus dans le "forfait" qu'ils ils m'avaient offert, mais que malheureusement j'avait pas pris comme option, mais dans ce moment j'avais plus de confiance avec la manette car ç'avait fonctionné juste 2 fois. Il m'a expliqué que ça coutait plus, mais j'ai essayé de lui expliquer que c'était inclus dans ma vente. Il est allé parler au service technique et en revenant il était plus "gentil" avec moi. Il m'a dit que la manette n'était pas compatible avec l'antenne de l'auto, que c'était ça faut a eux. Qu'il pourrait assumer 200 $ pour changer au démarreur avec le cellulaire et que moi je devrait payer 100 $ plus taxes. Je suis revenu un troisième fois pour avoir le démarreur avec le cellulaire aujourd'hui le 21 novembre (un peu plus de 1 mois après l livraison de l'auto) pour avoir fonctionnelle le démarreur a distance et en plus j'ai du payer au total 114,98 $ pour le faire installer. Je ne suis pas du tout contente avec le "service de vente" de Toyota Ste. Thérèse car ils font un erreur et moi (le cliente) je dois attendre plus de un mois pour avoir le démarreur a distance fonctionnel dans mon nouveau auto et en plus, je dois payer pour ça. J'AIME BIEN LE SERVICE TECHNIQUE :), mais définitivement LE SERVICE DE VENTE N'EST PAS DU TOUT BON :( C'est dommage car j'ai acheté cette fois chez Toyota Ste. Thérèse pour avoir tous les services (vente et service technique) a la même place. Le service technique est impeccable! :)

jean-francois lecuyer

(Translated) First and last experience the personal not too professional shopping there is much better elsewhere (Original) Première et dernière expérience le personnelle pas trop professionnelle magasiner il y a beaucoup mieux ailleurs

Liang Tong

Great experience! shop all around and finally bought one there!

Martin Lafontaine

(Translated) Unmotivated saleswoman. We arrive at 8:10 p.m. and be told that it is too late to give it a try. But she wants to evaluate our vehicle ... if it is too late for a test, it is too late to evaluate ours !! We will go elsewhere (Original) Vendeuse non motivé. On se presente a 20h10 et se faire dire qu il est trop tard pour faire un essaie.wow!! Mais elle veut évaluer notre véhicule...si trop tard pour un essaie, il est trop tard pour évaluer le notre!! On va aller ailleurs

Nassim Bencheikh

(Translated) No time to deal with them, but extremely disappointed with an outrageous welcome. Arrived 10 minutes before closing, I just wanted to confirm that I was in the right place for a car announcement. One of the dealers answered me nicely, but a manager called him and said aloud that they were not going to spend the night there. It is clear that I will not go there again, nor recommend this place. (Original) Pas le temps d'avoir affaire avec eux, mais extrêmement déçu par un accueil indigne. Arrivé sur place à 10 minutes avant la fermeture, je voulais simplement confirmer que j'étais au bon endroit pour une annonce d'une voiture. Un des revendeur me répondait gentiment mais un responsable l'appelle et lui dit à haute voix qu'ils n'allaient quand même pas y passer la nuit. C'est clair que je ne repartirai plus là, ni recommanderai cet endroit.

Juhea Jang

Not only did they great job on repairing my car (and it was a major repair involving both the front and the rear of the vehicle), but when I went to pick it up, I found out that they had also cleaned it inside and out! I appreciate this level of dedication to customer satisfaction. It's always a pleasure to do business with such professionals. Definitely recommended!

Євгеній Корнієнко

Super

Patricia David-Lundy

(Translated) Hello ????????????????I do not recommend this place. Poor customer service; zero respect for customers when selling new vehicles. I'm about to make a complaint against the manager ????????‍♀️????????‍♀️????????‍♀️ Avoid this place ????????‍♀️????????‍♀️????????‍♀️ I go to toyota ste Therese with a friend whom I referred to the seller who sold me my car. The seller went to see the manager "Stephane" to find out if he can give us a discount, and he instead to tell us no, he came to ask us to go and see elsewhere if the price does not suit us and he told us in a rude tone to leave the store immediately because he found it long 45 minutes to negotiate a car of $ 40,000. Yet at Mercedes Blainville we even tested the car before buying it. (Original) Bonjour ????????????????Je ne vous conseille pas cet endroit. Mauvaise service à la clientèle.zero respect pour les clients au niveau de la vente des véhicules neuves. Je suis sur le point de faire une plainte contre le directeur ????????‍♀️????????‍♀️????????‍♀️ Eviter cet endroit ????????‍♀️????????‍♀️????????‍♀️ Je me présente chez toyota ste Therese avec une amie que j’ai référé le vendeur qui m’a vendu mon auto.Le vendeur est allé voir Le directeur « Stephane » pour savoir s’il peut nous faire un rabais, et lui au lieu de nous dire non, il est venu nous demander d’aller voir ailleurs si le prix ne nous convient pas et il nous a dit sur un ton grossier de quitter le magasin tout de suite parce qu’il trouvait long 45 mn pour négocier une voiture de $ 40000. Pourtant chez Mercedes Blainville on a meme essayé l’auto avant de l’acheter.

Etienne Lefebvre

(Translated) Exceptional service, the people are very welcoming and you feel confident! (Original) Service exceptionnel, les gens sont très accueillants et on se sent en confiance!

caroline legault

(Translated) 20 minutes on the spot to try to speak to someone to buy a wiper ... everyone walks past me without talking to me, tell me that they will take care of me in 5 minutes ... 'other customer while I wait ... I wait in front of the counter, I was not hiding but clearly visible .... in short, 20 minutes to make the decision to go to another Toyota. (Original) 20minutes sur place pour essayer de parler à quelqu’un pour acheter un essuie glace... tout le monde passe à côté de moi sans me parler, me dire qu’on s’occupe de moi dans 5 minutes... on passe d’autre client alors que j’attends... j’attends devant le comptoir, je n’étais pas cacher mais bien visible.... bref, 20 minutes pour prendre la décision d’aller dans un autre Toyota.

Benoit Brisson

Always have a great service!

Christelle Michel

(Translated) Ask for Sim. He is very kind and gave me an unbeatable price. Sales manager Yohann took the time to explain everything to me without imposing anything. (Original) Demandez pour Sim. Il est très gentil et m'a fait un prix imbattable. Le directeur des ventes Yohann a pris le temps de tout m'expliquer sans rien imposer.

Anthony M

We are very unimpressed with this dealer. We purchased a RAV4 Hybrid SE in 2018, it was a very easy sale since we knew what we wanted. Last week we were solicited by the salesman in a written letter with very competitive financing offers. We requested a reserve on a car we were interested in the day before and made an appointment with this salesman. We offered to come to the dealership immediately to write everything up and buy the car, he said no problem you can come in the morning and we'll handle it all. GREAT!!! so we thought. Upon our arrival we were told that the car had been sold the previous evening. No follow ups, we've been chasing this guy. He's been of no help whatsoever. We give up, Ste-Therese Toyota, you lost a loyal Toyota customer. Unfortunately I cannot take a star away so one star it is.

Jay Letourneau

(Translated) Owner of a 2020 tacoma and since I got it I have been going to ste-therese. Worse, always trying to pass the blame on us when it's their employees who make mistakes (don't give the price of parts, so forcing to buy) They've never seen a problem in their life . It's always the first time he sees a broken part and when you call toyota canada they say it's common. I am a mechanic / refrigeration engineer and would not recommend this dealer. Especially when he tries to convince you that the cabin filter must absolutely be Toyota, otherwise the warranty will not last ... (Original) Propriétaire d’un tacoma 2020 et depuis que je l’ai je vais à ste-therese. Pire place , toujours entrain d’essayer de faire passer le blame sur nous quand ce sont leur employés qui font des erreurs (ne donne pas le prix des pièces, donc obliger d’acheter ) Ils n’ont jamais vue aucun problème de leur vie. C’est toujours la première fois qu’il voit une pièce brisée et quand tu appelle chez toyota canada ils disent que c’est commun. Je suis mécanicien/frigoriste et je ne recommande pas ce concessionnaire. Surtout lorsqu’il essaye de te convaincre que le filtre habitacle doit absolument être toyota sinon la garantie ne dure pas ...

michael frank

Great dealership where I service my Toyota no hassle, in and out and everything is done the way it's supposed to. Thank you!

Manuréva Nguyen

(Translated) I have had recourse to the service department a few times and what about the incredible service! The staff are more than courteous, efficient and professional. We really feel that customer service is important to the whole team and it exudes a contagious good mood. I do not live in the region and I make the trip to your place, that's saying it! Big thank you! (Original) J'ai eu recours à quelques reprises au département du service et que dire de l'incroyable service! Le personnel est plus que courtois, efficace et professionnel. On sent vraiment que le service à la clientèle est important pour toute l'équipe et celle-ci dégage une bonne humeur contagieuse. Je n'habite pas la région et je fais le déplacement jusqu'à chez vous, c'est tout dire! Gros merci!

Nathalie Beaupre

(Translated) Excellent service, I highly recommend Toyota Dealership. (Original) Excellent service, je recommande fortement se concessionnaire Toyota.

Tévy-Suzy T.

Slow service and hard to get an appointment

Karina Boies

(Translated) Outstanding sales and after-sales service. After having a slight glitch with my vehicle, Ste-Therese Toyota was quick to rectify the situation as soon as possible by listening to my needs.It is after the sales contract was signed that we see what a company is worth. Congratulations and thank you! (Original) Service vente et après-vente hors pair. Après avoir eu un léger pépin avec mon véhicule, Ste-Thérèse Toyota s'est empressé de rectifier la situation dans les plus brefs délais en étant à l'écoute de mes besoins.C'est après que le contrat de vente ait été signé qu'on voit ce que vaut une entreprise. Bravo et merci!

Van N

I'm a former client of another Toyota dealer and I'm very happy of getting my brand new Camry Hybrid at Ste-Therese Toyota. Had to go back asking for help on how to activate the cruise control because I was on the way of a big trip and there was not a problem for them at all. LOVE the purchase also the after sale experience. I absolutely recommend this dealer.

Fadima Segou

(Translated) No respect for minorities. Do not do all the work they quote you at the interview for maintenance and repairs of your vehicle. If you come up with the idea of calling them, they will take your details and never return your calls. (Original) Nul égard pour les minorités. Ne font pas tous les travaux qu’ils vous citent à l’entrevue pour les entretiens et réparations de votre véhicule. S’il vous vient l’idée de les appeler, ils prennent vos coordonnées et jamais ne retourneront vos appels.

Marc Guay

(Translated) On the service side, it is simply the best garage I know. They are efficient and competent. On the other hand, for the shopping experience, it was HORRIBLE. (Contract of 2010-08-16 number 30486). They changed the date of possession of the car 3 times without consulting me. I had problems at work because of them. The reason they gave me for all these inconveniences? A third party in the file amused themselves by changing the appointments and they always said yes to this person. They never thought of consulting me, let alone apologizing. Unacceptable. (Original) Côté service c'est tout simplement le meilleur garage que je connaisse. Ils sont efficaces et compétents. Par contre, pour l'expérience d'achat, ce fut HORRIBLE. (Contrat du 2010-08-16 numéro 30486). Ils ont changé 3 fois la date de prise de possession de la voiture sans me consulter. J'ai eu des problèmes au travail par leur faute. La raison qu'ils m'ont donné pour tous ces inconvénients ? Un tiers au dossier s'amusait à faire changer les rendez-vous et eux disaient toujours oui à cette personne. Jamais ils n'ont pensé me consulter et encore moins s'excuser. Inacceptable.

Maryse Prudhomme

(Translated) I bought my Rave 4 from this dealership, Sylvain (used vehicle seller) was available and gave good advice. I can tell you that after shopping around in several Toyotas I found a vehicle that met my expectations. Impeccable vehicle cleanliness. Thank you (Original) J'ai acheté mon Rave 4 chez ce concessionnaire, Sylvain (vendeur véhicule usagé) a été disponible et de bon conseil. Je peux vous dire qu'après avoir magasiné dans plusieurs Toyota j'ai trouvé un véhicule qui a satisfait mes attentes propreté véhicule impeccable. Merci

Shalom Grunwald

Fastest service I ever got.