Reviews of Urbanimal - Animalerie du Plateau Hull/Aylmer (Zoo)

Sarah Leblanc

(Translated) Urbanimal is a pet store that offers great service !! They are very courteous and offer very good advice. I recommend her to everyone. (Original) Urbanimal est une animalerie qui offre un super service !! Ils sont très courtois et offrent de très bons conseils. Je la recommande à tout le monde.

Abby Kerr

Very friendly staff! Always so helpful when asking questions!

Suzanne Turbide

(Translated) I am really satisfied with the service at Urbanimal. It's been twice that I go to the shop for my little dog. The first time, the person who served me gave me tips for my little Yorky, Mr Mumba, regarding the food since it seemed to be having difficulties with the kind that I took before and since everything has become normal again. Yesterday, I did a grooming and the work was impeccable. My little Mumba is proud. I will definitely return soon! (Original) Je suis vraiment satisfaite du service chez Urbanimal. Ça fait deux fois que je vais à la boutique pour mon petit chien. La première fois, la personne qui m'a servi m'a donné des conseils pour mon petit Yorky, monsieur Mumba, concernant la nourriture puisqu'il semblait avoir des difficultés avec la sorte que je prenais avant et depuis tout est redevenu normal. Hier, j'ai fait faire un toilettage et le travail était impeccable. Mon petit Mumba a fier allure. Je vais certainement retourner bientôt!

Kajla G

Really cool, modern pet supply store with a few pets like Fish, a Chameleon, Hamsters, Guinea pigs and rats. The staff and especially Elise and friendly and informative. Elise is a foster for exotic pets and has a wide knowledge about them and other pets. If you're lucky, you will be able to meet one of her own that she brings to the store! A really important touch that most other pet stores don't have. I have 1 Rat ( now just over 1 year old) from Urbanimal and I feel comfortable and confident enough to say that I will be buying my next Rats at Urbanimal :)

Kaiju Jynx

Very friendly staff. They really seem to care more about the animals wellness than just to make a quick sale.

Marcel

(Translated) Bebitte (Original) Bebitte

Pierre Brochu CPA auditeur, CGA

(Translated) Really good service. Thank you. (Original) Vraiment bon service. Merci.

Vincent Bard

(Translated) Always great service and attentive to the customer! (Original) Toujours un super bon service et à l’écoute du client!

Katia G.Marchal

(Translated) Truly animal-friendly service. The welfare of the animal is really put forward. We love the service for our reptile from its expert ???? (Original) Service vraiment respecteux des animaux. Le bien être de l'animal est vraiment mis de l'avant. On adore le service pour notre reptile auprès de leut experte ????

Vicky D

(Translated) Really good service! (Original) Vraiment bon service !

Brad Hall

I’m happy to see a Pet Store finally come to this area. Staff is very friendly and knowledgeable. The website is great for ordering online and picking up in store. Worth the trip over!

Eli B

(Translated) I love this place. I can go with my ton of question for my aquarium and I never felt like disturbing or asking a goofy question :) Great service !!! Thank you ???????????? I also go there for the food of my capricious cat and my bird ???? quality products !!! (Original) J'adore cet endroit. Je peux y aller avec ma tonne de question pour mon aquarium et j'ai jamais eu l'impression de déranger ou de poser une question niaiseuse :) Excellent service!!! Merci ???????????? J'y vais aussi pour la nouriture de mon chat capricieux et mon oiseau ???? produits de qualité !!!

François Siciliano

(Translated) Passionate staff, very decent price (aquarium care products are cheaper than at Amazon or Walmart, for example), good selection of products and living species. A very good discovery! (Original) Personnel passionné, prix très correct (les produits d'entretien d'aquarium sont moins chers que chez Amazon ou Walmart, par exemple), bon choix de produits et d'espèces vivantes. Une très bonne découverte !

Shannon Martin

Hands down my fave place for pet related goodies. They may not have the selection of a bigger box store, but the animals are well cared for and loved, and the staff is well educated!! I've never come in to find reptiles on the wrong substrate unlike other places thar constantly shove pets into the wrong habitats. This place is fantastic!!!

Yodaman Solo

I remember when Urbanimal was located in Aylmer. When we noticed it had shut down we thought it was due to stupid covid. But we were pleasantly surprised and happy to discover that they had relocated to the apartment/condo complex Agora on Plateau which also has restaurants and shops. Nothing has changed really because they are the same store with friendly staff and lots of great useful products for your pets. I’m happy that they are thriving there! ????????

Isabelle Breton

(Translated) Nice discovery! Lots of choices of lizards in store, lots of beautiful products for us tastes. Good service. (Original) Belle découverte ! Beaucoup de choix de lézards en magasin, beaucoup de beaux produits pour nous les goûts . Bon service.

diana marcela mora luque

(Translated) A few days ago I cut my dog's claws. The person did not let me go into the room with her, I heard my dog crying and she told me that it was normal because he was not used to having his claws cut off. is wrong but I let it go. when I arrived home my dog was bleeding because she had cut 3 claws to the nerve frankly she could have told me at least.conclusion I never go home (Original) Il y a quelques jours j'ai fait couper les griffes à mon chien. La personne ne m'a pas laisser rentrer dans la chambre avec elle, j'ai entendu mon chien pleurer et elle m'a dit que c'était normal parce qu'il n'était pas habitué à se faire couper les griffes hors c'est faux mais jai laissé passer. quand je suis arrivée chez moi mon chien saignait car elle avait coupé 3 griffes jusqu'au nerf franchement elle aurait pu me dire au moins.conclusion Je vais plus jamais chez vous

Alex Charette

Great survive, employee's are really nice and prepared to help you. All the animals are kept very well and healthy. Over all just a excellent store and would definitely recommend it.

Lynne Ionita

Very informative, the employees are really nice and are knowledgable about variety of pets. They can be contacted easily through FB and are quick to answer.

Magalie Leduc

(Translated) Great pet shop. There is everything, fish, rodents, turtles, chickens, reptiles, etc. They do not have a dog or a cat because they advise buying them from breeders for the happiness and welfare of the animals. The employees are fantastic and know their products well. An employee can even pet a rat to my daughter, to the delight of the latter. I highly recommend!! ???? (Original) Super animalerie. Il y a de tout, poissons, rongeur, tortue, poules, reptile, etc. Ils n'ont pas de chien ni de chat car ils conseillent de les acheter auprès des éleveurs pour le bonheur et le bien être des animaux. Les employés sont fantastiques et connaissent bien leurs produits. Une employée à même fait flatter un rat à ma fille, au grand bonheur de celle-ci. Je recommande fortement!! ????

Sébastien “Baz” Pelletier

(Translated) Very small Feeling of we're here to make cash! So don't stay long. Maybe the sales service is good. (Original) Très petit Feeling de on est ici pour faire du cash! Donc pas rester longtemps. Peut être que le service de vente est bon.

V. K.

(Translated) Excellent quality service! The staff take the time to listen to us and advise us. No sales pressure, cordial, quality and very courteous service. They love animals (in my case, I was there for fish) and it shows. They have a nice pet store, very clean and well cared for. I recommend without hesitation. (Original) Excellent service de qualité! Le personnel prend le temps de nous écouter et nous conseiller. Aucune pression de vente, service cordial, de qualité et très courtois. Ils aiment les animaux (dans mon cas, j'étais la pour les poissons) et ça paraît. Ils ont une belle animalerie, très propre et bien soignée. Je recommande sans hésitation.

Mark AB

Great staff

Sarah-Kim Boucher

Staff is amazing and truthful. They don't sell for money, but for the benefit of the animals.

Mila Andrzejewska

Finally, I found good and understand groomer. I visit the store two times with my cat and my Yorkey,.. Wonderful and very friendly staff, very good grooming, and the most important my pets were not stressed at all. Fantastic work girls. Thank you .

Glynda Simmons

Sylvie has been grooming our FOUR cats and 2 dogs for a long time. I am so happy she is back at this location. She is so gentle with our very old and fragile dog. Wonderful groomer. I am happy with the new ownership who says: " Urbanimal does not sell dogs, cats, reptiles, and birds as we encourage our clients towards adoption organizations or good reputable breeders." Thank you so much for encouraging people to adopt and for not supporting the horrible puppy mills. BRAVO!!!! So happy !!

Sophie SugarCube

Beautifull petstore, amazing service and warm welcome. Can't wait to go again!

Kev Lessard

(Translated) Always well served (Original) Toujours bien servi

cindy patry

Really nice lady's and really good service

Tim Timmerson

Great friendly staff very knowledgeable. The manager breanna is amazing remembers me and my family whenever we go in and my 4yr old son loves her she always has a smile

Chris K

Excellent services! I received a call to confirm my dog's appointment with the groomer the day before. He came back home nice and clean with his nails trimmed and smelling beautifully. He also got a beautiful bandana. I am very happy with the services and will be definitely going back. Thank you!

Tracy Gifford

The service is excellent and the staff are super knowledgeable. I now get all my pet food here! Highly recommended

France Poirier-Furlotte

Great staff my dog is always well trimmed exactly what I asked for nails done all good

Christian Comeau

Some products were out of stock. We wrote and received quick responses, even telling us when they arrived in store. Ordered online and had great delivery service.

Chloë J

I love this place the people that work there are very kind and helpful the groomer is great

Susy Domenicano

This is our go-to pet shop for all our animal needs. The staff are VERY knowledgeable about all kinds of pets. We've purchased a guinea pig here and we find what we need for our gecko as well. I really appreciate that they do not have dogs and cats for sale, further fuelling the puppy mill industry. Also, they have a loyalty system where they keep track of your purchases you get a free item after buying so many of that item.

Lola Rose

I absolutely love it here. Great staff and whatever questions I had, they where able to answer them. I brought my bernedoodle here to get her groomed and we where very pleased with the results.

Louise Colombi

(Translated) Friendly advisers. Sensitive to the environment and animal welfare (Original) Conseillers sympathiques. Sensible à l'environnement et au bien être des animaux

Gilbert House

Friendly stuff, helpful, English and French speaking stuff.

Ian Fortin

Very nice staff and good service.

Claire-Line Aecherli

Good store and excellent dog grooming

Ginette Thibault

Some of the negative ratings I see here don't make sense, especially the ones that don't explain why they are unhappy. I am very satisfied with the service that I have gotten from staff. They helped me find the right food for my old cat and the groomer that I used was excellent. The products are good and not overpriced.

Stephanie Court

Staff was very friendly and helpful

Raspberry

(Translated) The staff are awesome! I can't wait to see their shop on the plateau! (Original) Le personnel est génial! J’ai hâte de voir leur boutique au plateau!

Puppy Chonkers

Very nice and friendly staff. They sell a lot of dog food and cat food. Nowadays, they're more of a pet grocery store than a pet shop. I didnt see any puppies or kittens when I last went. However, they still have fishes and reptiles and little rodents. Maybe it's because of their limited space, but thats where my sister bought her dog before. I would rate that place maybe around 75%

Marc-André Ménard

(Translated) Excellent advice on leopard geckos. (Original) Excellent conseils en lien aux gecko léopard.

eric lafreniere

(Translated) Very good service (Original) Très bon service

Emie Nadon

(Translated) 5 stars ++++ I went to buy a product for my hens for the first time this afternoon and I had the opportunity to talk at length with the owner. A dedicated, interesting and professional woman. The variety of products and the ease of ordering online is fantastic! Finally an urban pet store that offers, among other things, agricultural products ???? I am very happy to have discovered this beautiful family business ❤ - From a new loyal customer (Original) 5 étoiles ++++ J'ai été acheter un produit pour mes poules pour la première fois cet après-midi et j'ai eu l'opportunité de discuter longuement avec la propriétaire. Une femme dédiée, intéressante et professionnelle. La variété des produits et la facilité de commander en ligne est fantastique! Enfin une animalerie urbaine qui offre, entre autres, des produits agricoles ???? Je suis très heureuse d'avoir découvert cette belle entreprise familiale ❤ - D'une nouvelle fidèle cliente

Mathieu Desrochers

(Translated) Great service for my little Charlie and me (Original) Super service pour mon petit Charlie et moi

Ava Louise

Love my Rat Pickle

Alèxe B. C.

amazing place! the staff is very knowledgable about all kinds of animals & seem to really care about their wellbeing! all animals look very healthy and are in appropriate housing. good selection of fish tank items, and they explained to me very well how everything i bought worked and how to set it up. their reptiles were all from local breeders and not wild caught which is AMAZING, and the rat i got from them is healthy and getting along very well with my girls. would definitely recommend to friends, and i will be shopping here again!

Carlos Abasto

Excellent service! Went to get hamster food, Al (a staff member) recommended one special brand that the hamster mother and the twelve babies loved so much! Also got advice about hamsters care, hamsters cages, toys, etc.The staff is friendly, helpful and very knowledgeable. Great place! Congratulations!

Morgan Kaisler

With my small dog, he was shaven to the skin and they nicked his skin and everything was uneven. Never going back.

Ange Snarr

Friendly and knowledgeable staff.

Na YANG

(Translated) Finally, I found a pet store that delivers litter free of charge. I ordered 3 bags of bedding online early in the morning, and the delivery arrived late in the afternoon. In addition, the gentleman called me just before coming to make sure we received the order. Great service! (Original) Enfin, j'ai trouvé un animalerie qui livre les litières sans frais. J'ai commandé en ligne 3 sacs de litières tôt le matin, et la livraison est bien arrivée en fin d'après-midi. De plus, le monsieur m'a appelé juste avant de venir pour s'assurer qu'on reçoit la commande. Super service!

Laurier Roy

(Translated) Very good customer service (aquarium and fish). (Original) Très bon services à la clientèle (aquarium et poissons).

Stéphane Proulx

(Translated) Impeccable customer service! Always a beautiful smile. A big thank you especially to Manon! :) (Original) Service à la clientèle impeccable! Toujours un beau sourire. Un gros merci particulièrement à Manon ! :)

Juan Pablo Sanchez Puerta

(Translated) Excellent attention, cordial and friendly employees. Large, varied and comfortable warehouse (Original) Excelente atención, empleados cordiales y amables. Almacen Amplio, variado y comodo

Orazio Terranova

Experienced and knowledgeable staff. Good variety of products.

Jade Hamelin

(Translated) Hi, Super nice, helpful employees and have a lot of knowledge about animals and their product. Nice shop, sell animals, maintained cages. Warm! Thank you (Original) Salut, Employés super gentils, aidants et ont beaucoup de connaissances sur les animaux et leur produit. Belle boutique, vends des animaux, cages entretenues. Chaleureux! Merci

maria mercedes quintero

I love this place

Me Gatineau

I've been going to Zooelie in Aylmer for quite a few years now. Bree-Anne is fantastic to deal with. Whenever I have a question or problem, she finds the answer for me. I shop for aquarium supplies and not only is it geographically closer than Big Al's, but I get the same service. I recommend going here for your pet supplies.

sylvie lapointe

(Translated) I think the service is excellent my dog has allergies and she took the time to read on the bags to eat power if they had fish thank you for the help of the clerks (Original) Je trouve que le service est excellent mon chien à des allergies et elle a pris le temps de lire sur les sacs de manger pouvoir s ils avaient du poisson merci pour l aide des commis

Ronan Bosch

Great staff nothing wrong with it a great grooming center for you dog outstandingly pet smart staff (which I never expect from minimum wage employees) although they don’t have dogs they have a wide selection of Rodents like winter white hamsters and even rats which I find very cool an amazing variety of fish not to mention the colourful beta fishes an entire lane of pet toys and pet gear close to the historical part of aylmer tourists should visit and lots of cages for rodents including ferrets

mélanie monette

(Translated) I really like, good service. (Original) J'aime beaucoup, bon service.

Daniel Beauregard

A wonderful little pet store in the heart of Aylmer, with exceptionally helpful staff. It's a funny little thing but I feel like every time we show up at this store, it gets a little better. It's never because the previous visit was bad, because it absolutely wasn't, but it's almost as if they've improved a little from the last time we were there. It's odd but very neat. They have a great selection of fish supplies, the only place who does in Aylmer, and a solid reptile and rodent sections (I know they stock crickets for dragons and such, toys for rats and other rodents, cages, etc.). We buy dog food elsewhere (read as: picky, spoiled dogs) but they seem to have a good selection of dog and cat foods also. Logistically the location is pretty much perfect. Lots of parking, convenient working hours and easy in-and-out access. The store is very clean and well organized. Lastly, the key here, the staff are wonderful. Within a few seconds of being in the store you'll be asked if you need help. If you do you'll receive amazing help, if not they leave you alone to do your thing. If you're looking for advice, they've helped us come up with good solutions for our fish and rats and rabbits. Overall the expertise seems to be competent. I'm struggling to come up with any criticism here. Prices are slightly higher than Amazon, on average maybe around $1. Personally I like supporting local pet stores rather than using Prime for pet stuff but for some that may be a big deal. Honestly, check this place out. The Global is a great store close by also but Urbanimal is probably the best store in the area now.

Martine Lévis

(Translated) Super good service. They are listening to their customers. (Original) Super bon service. Ils sont à l'écoute de leurs clients.

Benoit Parent

(Translated) Worst pet store in the region. Owner is very rude and uninformed rude employee when customers call to complain politely. Crickets are never; the right amount and the overpriced commodity. Worst of all they are able to take a bad review, instead of learning from their mistake, it forces their customers to change their reviews for "little giveaways". (Original) Pire animalerie de la région. Propriétaire est très rude et employé mal informés impolis quand les clients appellent pour se plaindre poliment. Les crickets sont jamais.le bon montant et la marchandise trop chère. Le pire il ne sont capable de prendre une mauvais revue, au lieu d'apprendre de leur erreur, il force leurs client de changer leurs revues pour des "petits cadeaux ".

Yves Michaud

(Translated) Excellent service and products, my boy loved the fish! (Original) Excellent service et produits, mon garçon a adoré les poissons!

Doris Landreville

Great friendly staff

Robert David

(Translated) Fantastic for grooming (Original) Fantastic pour le toilettage

Seb Nad

(Translated) Super good service !! Belle wins (Original) Super bon service !! Belle gagne

Charles Pelletier

(Translated) The staff is great! (Original) Le personnel est génial !

Frank Roy

Excellent dog food but pricey

Maryse Dehaies

(Translated) The new groomer who was before Zooélie who had left and took over with Urbanimal does not satisfy me at all, unlike the one that had replaced the time of Zooélie. I went there in November 2016, my dog shouted and at least three claws were bleeding without the groomer deems it useful to put powder, my dog was bleeding a lot I pointed out to the manager his reaction was very disappointing even if she knew me since I went there a long time and that I bought my products there. So I decided not to set foot there! (Original) La nouvelle toiletteuse qui était avant chez Zooélie qui avait quitté et qui a repris le service avec Urbanimal ne me satisfait pas du tout, contrairement à celle qui l'avait remplacé du temps de Zooélie . J'y suis allée en novembre 2016, mon chien a crié et au moins trois griffes saignaient sans que la toiletteuse juge utile de lui mettre de la poudre, mon chien saignait beaucoup je l'ai fait remarquer à la gérante sa réaction était très décevante même si elle me connaissait puisque j'y allais depuis longtemps et que j'y achetais mes produits . Alors j'ai décidé de ne plus mettre les pieds là !

Alexandra

(Translated) The service is excellent, beyond expectations, and the delivery is super fast. (Original) Le service est excellent, au delà des attentes, et la livraison est super rapide.

Mélo Morissette

(Translated) Exceptional, attentive and extremely fast service. I highly recommend them! (Original) Service exceptionnel, attentionné et extrêmement rapide. Je les recommande fortement!

Anne-Marie Lyrette

(Translated) Thanks to the @Urbanimal pet shop for now offering bulk litter !!! Another gesture for the environment I'll just have to go back to the shop to fill the boiler. That's, less plastic in my recycling bin! The store's staff is professional, courteous and attentive. Congratulations and thank you to the owners! Encouraging our local merchants is also an important gesture! (Original) Merci à l’animalerie @Urbanimal d’offrir maintenant de la litière en vrac !!! Un autre geste pour l’environnement. J’aurais simplement à repasser à la boutique pour remplir la chaudière. Voilà, du plastique de moins dans mon bac de recyclage! Le personnel de la boutique est professionnel, courtois et à l’écoute. Bravo et merci aux propriétaires ! Encourager nos commerçants locaux est aussi un geste important!

Alexis T

The only pet store in the Gatineau region with GREAT and ACCURATE reptile advice. A++ However, their feeder insects are also the most expensive... Twice or triple the price of the average pet store. I am sure the quality of the insect surpasses those of other stores though

Nadine Fortin

(Translated) Great shop! Animals are often handled, so they are hyper sociable. They know their products. I recommend 100%. (Original) Super boutique! Les animaux sont manipulés souvent, donc ils sont hyper sociables. Ils connaissent leurs produits. Je recommande à 100%.

Ginette Rollin

(Translated) Many choices, on the other hand a little expensive. Very good service. (Original) Beaucoup de choix, par contre un peu dispendieux. Très bon service.

Sunny Day

(Translated) Finally a pet store that is always clean and smells good !!! :) My favorite pet store to shop for my animal stuff and especially the one my kids prefer to see all kinds of little beasts! The employees are so nice, generous with their time with my children and with great advice for my animals. I also use the grooming services for my super picky cat and the groomers are really excellent. Thanks again to the whole team! :) (Original) Enfin une animalerie qui est toujours propre et qui sent bon!!! :) Mon animalerie préférée pour magasiner mes trucs d'animaux et surtout celle que mes enfants préfèrent pour aller voir toutes sortes de ptites bêtes! Les employés sont tellement gentils, généreux de leur temps avec mes enfants et de bons conseils pour mes animaux. J'utilise aussi les services de toilettage pour mon chat super difficile et les toilleteuses sont vraiment excellentes. Merci encore à toute l'équipe! :)

Rachel Armitage

Best pet store I found in a long time. Stuff is incredibly knowledgeable and helpful. They always have the coolest newest toys and treats for your fur baby.

Kenia Sousa Godois

(Translated) Plenty of choice of food and toys for the animals. (Original) Beaucoup de choix de nourriture et jouets pour les animaux.

Chantal Laguë

(Translated) Super good team, and very good service (Original) Super bonne équipe,et très bon service

Jessie Vallee

Amazing staff. Twice helped me pick a brand that was a smart choice for my dog with a health history. And went above and beyond when my dog started rejecting food altogether in terms of customer service. Thank you Urbanimal staff! - Also come here for nail trimmimgs and new toys occasionally :)

Sylvie Fillion

(Translated) The person is nice, the prices are competitive, the place offers a nice variety of products for various pets. In addition it is nearby. I recommend going there. (Original) Le personne est gentil, les prix sont compétitifs, l'endroit offre une belle variété de produit pour divers animaux de compagnie. En plus c'est à proximité. Je recommande d'y aller.

Élodie H

(Translated) Super service and great welcome, a big thank you to little Elise and the team! I will be back for sure. (Original) Super service et belle accueil, un gros merci a la petite Élise et a l'équipe de travail! Je serai de retour c'est certain.

Sid Samaha

Do not know much about this establishment

Mike

I was referred to this location by a colleague.i will be thanking him very shortly. A wonderfUl environment with friendly knowledgable staff.

Danielle F.

(Translated) Very nice shop. The staff are kind and welcoming :) (Original) Tres belle boutique. Le personnel est gentil et accueillant :)

Stephanie Le Saulnier

(Translated) Great service and very knowledgeable team. (Original) Super service et équipe très bien informé.

francine lamothe

(Translated) Love the atmosphere (Original) Aime l ambiance

Lyna B.

(Translated) Very nice place, beautiful bird fish, toys, product. (Original) Très belle place, de beaux poissons oiseaux, jouets, produit.

jerome ouellet

(Translated) Thank you Genevieve and Elyse for the dedicated service. Personalized dog food order for our Allergic Cottons. Best service in town! (Original) Merci Genevieve et Elyse pour le service dédié. Commande personnalisé de bouffe pour chien pour nos Cotons allergique. Meilleure service en ville!