Reviews of PetSmart (Zoo)

Jen Green

Staff is nice, but they don’t stock enough cooling items for pets. Nanaimo is a hot city in the summer and there needs to be more cooling jackets, mats, etc. stocked. Their covid practices are really good though, and most of the staff are really excited to help solve any issues you have. I have a picky eater and one staff member helped me find 3 different chicken-free food boosters/toppers (allergy), which is tricky.

Lisa Forryan

the staff here is awesome!!!!! so helpful and funny. thank you all.

Josee Duffhues

They don't have many options for bird baths, etc.

Cris Evenden

Large store that is very pet friendly. The stock for cat toys needed restocking as did a few other items but in general I find whatever I am looking for. Recently adopted my kitten from their rescue adoption center and they were fantastic.

Deanne Cantwell

Great store, friendly staff

Michael Gushue

Friendly helpful staff

Graham Weatherby

WHY shop here? Staff friendly and helpful, and the girls in the grooming room are very professional with their service ... our black lab loves getting his nails done. But, he has discovered their hiding spot for the treat bucket and makes a quick dash for it at least once per visit ... sorry :)

Robyn Dunbar

Some of the staff are not friendly

Michael Hitchen

Selection

Richard George

Has all you need for your best friend

Faye Ploughman

Pet Smart is a great & friendly place to be. Your animals will love to go for a visit and the staff are very knowledgeable.

Dave K

Clean, bright, well organized store with great deals and prices. Friendly and helpful staff.

Earl Bud-do Dedam

Very nice place love it

Cherie Denny

Things are easily found as the store is kept quite tidy. Staff is helpful as well.

Dee Dee

Love this place so much

Sarah B

They always give my dog free treats and I love that

Sean Dooher

The staff are very helpful and kind. They also understand and know the products that they sell while being engaging, listening to your needs patiently and then applying their knowledge of the products you are seeking.

WistfulBirb

Hey its petsmart its pretty good, knock off a star as their grooming isn't that great in Nanaimo. Went to get my dogs nails done and they didn't do a good job.

Victoria Paulo

I love this location of petsmart. Very nice and friendly staff. And it seems like they are getting stock again for reptile supplies so that's excellent!!

April G

Good variety

Barry Petrie

Not my favorite

Jim Fleming

Had African Grey bird food

Sarah Bird

Long wait at till. No one available in store to help. All three were busy.

Marcy Albert

The groomers did an awesome job on our dirty, matted Standard poodle! Thanks so much!

Kathy Boone

Great staff, always very sweet and helpful. The grooming salon did a great job on my corgi

sam bull

They are always friendly to me

kim babcock

Good selection ... Knowledgeable staff

Je Gon

The staff are always helpful and they carry a large variety of pet care items.

bonaventure amah

Great customer service. My pets and I are always well taken care of.

Hilarie Triller

Friendly and knowledgeable staff

Nehemiah

I had a lot of fun in the store today. Super friendly staff that were more than willing to answer all my silly questions about fish. Since I was shopping for "pretty fish" as my daughter requested, I figured I would ask for help once in the store. I didn't get the two female employees names, I should have, but they were friendly and comical. We had a good laugh and I went on my merry way. I look forward to coming into the store again. Thank you

vanislandsteve BC

Love the store. The staff are so friendly and knowledgeable. Tara one of the assistants went above and beyond to make my shopping experience amazing. Thanks guys.

Robbi Runner

The store always looks good .. I buy my girls food here .. just bought her a giant size memory foam bed!

TYNA

I hate this place fish full of ick decor has metal in it. Plants full of bugs

James Goodman

Friendly Helpful Staff Great Selection of pet products and services

Sue Hughes

Great customer service. Sammie is my favourite gal there, she is most helpful and friendly and very knowledgeable.

DIeka Marshall

Great selection and employees

John MacLean

Great friendly knowledgeable staff

Crystal Joy

We love petsmart

Rhonda Heaslip

Excellent store...loads of choice.

Dustin Burns

The in stock selection of small animals is trash

Jo Anderson

It's always fine. They have Christmas themed items now.

Fred Ligeti

Great place if you have a pet.

Geoff Aylward

Great service and a wide variety of useful products for your pets

Rob Thomas

Always has the best toys, food and supplies for my two kittens!

Kris Hodgins

Great customer service

remy mcg

Good service

LilDevey666

Got a cute fishy from their

Mike Lothbrok

Plenty of nice staff, great deals and a pretty nice place to get pet stuff

Calista Lockheart

Love how you can bring your pet in with you to shop. Staff are very friendly & knowledgeable. Great place for all your pet's needs, even your exotics!!!

Stephen Towle

Always happy.

Chief Bob

Lots of choices of food , good return policy

Matthew Lewis

Great place to get your dog's nails fone

AM Super

Average service. Wide variety of different dog food. Grooming/ Nail trimming is over priced.

Lee Marstein

Good food choices for a raw diet for my pure breed small dog.

stephane vienneau

Got our cat sadie today great service thank you

Jackie Kenzie

They were very helpful, there was a lot of staff which made things flow. Even with Covid protocol we were in and out ????

Shelley L Griffin

Perfect place for all your pet needs

Lacey McLeod

Understaffed but great service when it us available

S R

products are good but the livestock is always abit sad

Chris McCarthy

Big selection of dog and cat supplies, also aquariums, and pocket pet supplies.

Roger Pope

Customer service is outstanding! Amazing selection for any pet!

Mike Kennedy

Friendly staff up front

dark fabric

Great selection. Lots of stock. Slightly expensive.

Joseph Godin

The 3 stars is because of there polices on pitbull as far as the store itself and service everything was the way it should be. Wish they had more thing for large breed specifically in chew toy section

A D

Slooooow lineups and tend be out of what we needs for our pets.

Gerold Haukenfrers

Nothing spectacular about the store or staff.

Frisky Weasel

Great selection, reasonable prices, can be hard to get help but when you do they are generally friendly and fairly knowledgeable.

Mike Mcleod

Love this store has everything for your pets needs, friendly staff too.

Jennifer Vallis

Great service even though what I wanted wasn't in stock.

Anthony Carlyle

Animals kept in tiny area's.

Misty Tovey

Friendly staff

Tom Christie

very nice people and helpful

Lisa G

Great customer service a d assistance in laser printing dog tags

Mark Cameron

Big store, great prices, huge selection.

Shilo Stagg

First off pet smart has a excellent selection of products for every kind of pet. On the other hand, they are kind of expensive and don't have nearly enough staff for the amount of people that shop there. For instance, I've been a line up for 20 minutes waiting to be served because they wouldn't open a second line. Overall, it's ok.

Madeen

I'd rather buy local but they're still good

Chris White

Friendly staff, particularly in the grooming salon.

Kat Patricia

Nice staff. Good product selection.

Faaiza M.Areef

PetSmart is great. I have to go there anyway for special food for my cat. The staff are always friendly. I also like that they help the SPCA adopt out their cats.

AGUILA AMERICA

Fantastic,

Troy Stokoe

Animals, full of animals!

Laura Dunford

Yes.

S.G. Warren

I want to buy bugs and set them free. Viva la bug Revolution!!

Hayley Kinsella

The store is clean and the staff are friendly, but some of their people seem to be uninformed on proper standards of care of the animals in their store.

Sayali Sonker Deshmukh

Huge options to choose from and very easy returns

Thea Guitard

i went in looking for a small guppy for my 4 gallon tank. what i got was rude service and disappointing selection. i waited for over 15 mins for service so i finally went up to the counter to ask for help but when i told the lady that i wanted a guppy for my 4 gall tank she replied by saying "you cant put this fish in a tank smaller than 10 gallons" so i moved on by asking well what can i put in my tank, she said that the only thing that could be put in there was sold out. She was also very rude and unprofessional. i'm quite disappointed

Noel Prisk

Awesome place to shop

Pamela Joy

Friendly clerks that provide information to make sure your pet is happy

Carole Fraracci

Store is always clean and pet friendly. Staff is very helpful and groomers are very good with my dog.

Kaitlin Casey

Well organized store with lots of different fish to chose from. There’s lots of different food for both cats and dogs and lots of other small pets as well. The only thing I wish they had more of were cute collars and breakaway collars for cats and dogs! Love the staff here.

Erin Sowerby Greene

Super helpful staff in the fish and reptile section! I love that I can bring my dog in with me

anita durdle

Very friendly and helpful staff. Made my shopping easy!

Peter Karl

I asked a guy for help with my cat. He was not very interested in helping me and in the end suggested I go to Walmart, so I did.

Saryn Glass

Calm, welcoming environment. I find it is very open for one of the smallest petsmarts on the Island. Most of the staff are absolutely wonderful to talk to and ask questions. Lots variety of products and animals. The only thing I DO NOT agree with is how they care for their bettas, they are not put in a proper tank system, nor are they quarantined. I really do wish that petsmart would have a proper place and environment to keep the fish, as they do not look their best when in the cups.

Leif Squires

Well knowledged with their animals, staff and owners will go above and beyond to make sure you get everything you need :)

John Harrison

Got everything you need for your pets

Les Barton

terrible customer service. DO NOT order anything online to be picked up in this store. If you elect to not pick up the item they go ahead and charge your card illegally! The "Manager" will not refund your card!

Stephanie Elson

Excellent service and help to find what we're needed.

Christopher Hammond

Prices are always good, you're sure to see some cute dogs coming in, and the staff are more or less friendly. My only complaint is that the rodents don't often look very healthy, and the birds are not hand tamed.

Gerry Booker

Groomer was awesome, very caring and professional!

Lucas Borntreger

Great place to go for deals and quality products for you pets. Staff generally helpful and friendly.

Matthew Nurse

Excellent customer service , with great knowledge of products....

Christine Norman

Very informative and helpful. Friendly and kind. Also a variety of pet owners from your typical dog right to snake ownership so knowledge is a positive factor when finding the perfect pet.

Nikki Anderson

They have a huge selection of pet supplies. Staff are helpful and things are easy to find, prices are good

Michelle Hynes

There is a wide selection of items which is great however, my grooming experience was terrible

Justine Denis

Great selection with average prices

Donna Murphy

They have a lot of variety for pet supplies and also sell small animals, facilitate adoption for cats. They have a grooming center and provide dog training classes.

Nicole Hindman

Always great service!

jesse davis

Not bad

Susan Richardson

Great store, has everything!

Ed Robinson

Never a bad experience

Sheri Dawn (ICE QUEEN)

Excellent staff very friendly very much eager to help me ...buy all my boys toys there .....bought a cooling tent for my Dakota

Louis Walsh

It's more expensive to my tastes.

David Humphrey

Friendly staff

Shirley Perry

Would have given you a 5 star but the only staff we asked a question about said that you didn't carry the brand but after that chat we saw it in at least two locations. Would have liked someone to come by and ask if we needed any help. Pleased to get the membership for extra savings.

Kip Hartwell

Best selection in town

megan cat lady

Big store. Big selection. Hard to find help. Lineup at checkout. Only one cash open

Chloe Cave (STUDENT)

Staff is very helpful

Maureen Garland

We've used the petsmart groomers in Langford and love them. We recently moved to Port Alberni and couldn't find a groomer willing to take our 6 month old bernadoodle rescue puppy. So I called the Petsmart groomers in Nanaimo. Tgey took her the next day. Elsa was fantastic with our pup Zoe. I can't say enough positive things about Petsmart groomers. I highly recommend them

Lynn yaright

Super staff. Helpful and know their products.

Tammy Maynard

Great staff, helpful, knowledgeable and friendly. The store is tidy and there is alot of room in the isles for social distancing. They are quick to call another cashier when the line gets bigger. I have never had to wait very long in line.

char m

Great staff!!

Chelsey H

Great people working there.

D K

Constantly out of the thing is want. Their supply of goods is inconsistent at best. You would think if you ran out of something all the time YOU WOULD ORDER MORE.

Melissa Nicholson

Great customer service

Calvin baldwin

Nice spot

Amanda Wall

Service is not always quick. Prices are high

Kylee JW

Good service. Multiple cash lanes but only one used it seems. Friendly staff though. Will return.

Heather-Celeste Phoenix

No more cats are here for adoption outlet has limited variety in cat food the fishies are cute though

Lucas Penney

It’s all good you could buy Pets I love this place

NewfieGirlHolly

they have pets, better than many other "pet" stores

Kendra I.

Couldn't find a couple item's but overall good service

Melanie Royal

Great selection of food and pet products. I am disappointed here often because they don't seem to carry products in xl or xxl .I live close by and I am there often but it seem's they do not have much for dog's that size. great for dogs size lg and smaller.

Tracy Devers

Great selection. Decent prices. Hard to find staff at times.

INFAMOUS_NIGHTMARE Account

Food was good Abby our server was great .

Kim Phillips

Love their big selection and the rewards system. Be buy almost everything for our dog here!

Jennifer Jones

Out of crickets which seems normal. Live animals not given proper care, especially birds and reptiles.

Bryan Baker

Website shows goldfish in stock. Phone to confirm but nobody can take the call. Drive one hour to attend store. No stock due to pandemic but should have some following week I'm told by staff. Staff apologized about website being wrong. Check following day and website is corrected to show no stock. Two weeks later check website and they have stock. Phone to confirm and again no answer other than a recorded message stating no stock checks available. Drive an hour again (this time for other stores also) again zero stock. Get it together! My last visit to petsmart.

April M Sullivan

Welcomes pets. Friendly knowledgeable staff. Wide product selection.

Holden Primeau

Great selection of pet food and very friendly knowledgeable staff.

Matt Clark (Spoderman)

it's a good place to get what you need but can get a little pricey

Jay

Staff horrible don't know how to put stuff on shelfs had extremely bad experiences

David Mann

Very helpful staff!

Fennya Numeria

Had to purchase a life jacket for my dog. The staff suggested I bring in my dog and try on different sizes before my purchase, and the price was reasonable. Super helpful, friendly staff.

Frank Ewert

Great customer service, by floor staff and store Manager Ian! Thanks for your support and help when it comes to products and directions in the store.

Brandon Riddoch

Dog said it was good, so I trust him

Nicole Kavanagh

They let dogs in, its great

julie bateson

Dig loves it can get what I need there

Corey Geikie

Great help from the staff. Prices can be a bit steep though.

Bomb bon Bathbombs

Great customer service , lots and lots and lots of animal supplies. Cages and live animals are clean and well taken care of. Spca cats are awesome as well!

Reema Kalani

Has specialty cat food and lots of sales!

Harry

Great store, very friendly staff

Steve Simms

The staff here are very knowledgeable and helpful about pet care. They are very welcoming to new pet owners.

Rod Perron

Huge spot, with helpful employees to answer questions and point you in the right direction. Bug selection of anything pet related, anywhere from a fish to a dog and everything in between.

Joanne Boudreau

Very friendly staff and they help you find what you need

John Kearsey

Looks like the store needs a major resupply. Many empty and near empty shelves. Prices are like many pet stores, seem a bit high. Not the same store as previously pandemic!

Robin Lafleur

Keeping beta fish in small cups is barbaric

Fat Freddy

Staff are very helpful. I bought a cage for my cat there last week for a long car ride. He got out of it in 30 seconds at the most. He just pushed right through the metal gate and bent it out of his way. If not for that, I would rate them a 5. I am gone from the province now with my cat. So I paid 60 bucks for a cage that didn't work as a cage. He got out and was lost for 17 hours!! 17 hours adds a huge Chunk to our 4 day journey.

Ward Fertuck

Great place to buy my doggy his grub and some playthings!!!

Christine Robertson

They have a great selection of everything a cat could want!

Paul

Lots of selection, cashier was very pleasant but the ladies working in the grooming department were not. Didn't seam to like thier jobs and as a customer I found one young lady with tattoos to be quite rude and abrasive. Won't be going back.

Phoenix89 NACA

A pet friendly experience, with a trusted policy, if your pets food isn't working, an in-store voucher is provided... Pet services are easily planned...

Lisa St. John

Friendly staff.

Mike Pike

If you need special food for your pet you can usually get it here. Along with other brands.

Darlene Devos

Awesome place

Andrew Rowsell

Great customer service and knowledge

Robert Simpson (Emerald Sea Diver)

I am being very frank. This is an awesome store. But owners/ managers do not hire / have adequate staff if they are going to be open in the evenings. During the daytime no problems. After 6 the place is generally staffed by 2 folks. If it is a all busy they are both doing check-out. Shop lifting is happening in front of my eyes. No floor staff to help customers. This stroke has a lot of inventory ( ie fish and reptiles that are not self serve. ) So if you want anything from those area forget it. Plus the line ups at checkout exceed most customers patience level. They walk out with their unpaid merchandise. We all pay when shop lifting occurs .. wake up owners.

Chaulk

Good selection

Veronica Spence Locke

My pooch loves going here to pick out his own toy and meet new friends

Christie B

Not helpful at all

Jason Babineau

Everything we always need.

Anne Grindl

Everything you need for almost any kind of pet

JB

Found every thing and checked out super fast

DarkMatter

I liked kevin

Jeremy Loewen

They took great care of my dog.

NRPaintings Nancy Rousselle

Alot of stuff...often cute animals..best place to get pet supplies n treats

Martha Allain

Friendly workers

Melissa Vasey

Big store, lots of selection. I wish they had the shelter cats in more often but I do like that they don't ever sell cats and dogs from breeders. Lots of fish to look at here.

Veronika Murray

Handle returns very well

D Dasilva

So great for all your pet needs. I recently discovered they also have frozen mice for our snakes too! And a good price.

Wendy Karaoglu

Wonderful service, good selection and prices vary

Kory Hurst

All the suppliers you need for a beardie!

Kayla Cooper

Fish are still being treated for diseases for a few weeks now. A couple staff chatting with each other and we had to wait on an employee to finish with another customer so we could have our products rang in. Poor service today at this location on Stavanger drive

Janice Sampson

Poor service, workers are not very helpful at ALL, save yourself the trip go Share Kare or Bosleys instead

Susan Alexander

Great store with a huge variety and nice to see so many people accompanied by their friendly dogs.

darryl matthews

Whatever I am looking for, I can get it there. Alot of variety and very professional and informative & friendly staff.

LazyLayne “Lazy Layne”

I get my baby outfits here all the time

Matt Lewis

Lots of pets. Clean and quick service. You can bring your dog!

Ryan Little

Great customer service and products.

heyhayles7

Well stocked and decent pricing! Always seems to have good sales going on too :)

Vilma Heinrichs

Decent selection and good prices

Garth Tucker

Minimal wait times, plenty of employees willing to help!

Jessica vb

Service is nice. Fish selection is very limited. Good place for deals on aquariums. Entrance is sometimes not very clean. Watch where you step.

Scott Standidge

Helpful employees. Might have to go look for someone when you walk in. Usually two people on the till. I like the store.

lillian ward

Stuff was on sale but tried to charge me full price , had to fight to not pay full price when the tag on the iteam said the sale price

Michael Bender

PetSmart demonstrated their care for us as a community by making curbside pickup available in Nanaimo. This is very important to me and they came through at a time when some businesses have chosen not to. I'm super impressed. Thank you to everyone who makes this service possible. ????

Drew Blackwood

Took my yorkie to have her nails trimmed. Woman working wanted to see my dog walk.i dropped a piece of paper by accident dog flinched. This woman had a noose kind of lead on the dog and pulled her hard .One thing they should know isnot to pull on a small dogs neck. That's why I had her harness on her never pull a small dog by the neck. I left without getting nails clipped.

Mike Perkins

Get service

Adam Wright

Great service. Lots of options for pet food.

Zachariah Adams

Amazing service great people

Karen CB

Great selection. Prices are not too bad either. Grooming and pet training there too.

Victoria Kitto

Always great selection,price and service. My go-to source for my zoo supplies.

Christine Vienneau

I love it! I got a black Moor Goldfish during my visit ???? Fish ????

Allan

Service was excellent! My till girl was extremely polite and efficient. Her work ethics exuded excellence. The product I purchased, not so much.

Tabitha Peters

Only place that sells hornworms on the island so it's our go to. Decent prices. Very friendly staff

D W.

Wouldn't sell me 2 goldfish because they felt the size of my tank was too small. I could, however, purchase them to feed to a larger fish. Absolute joke.

Dawn Turner

Large variety of products but the shelves are often disorganized. I even saw a can of cat food that had been opened sitting on a shelf. It looked like it had been sitting there for awhile! Still, I do go there from time to time for things I can't get from Bosleys.

Peter Frenette

Best place to retrieve any pet supplies , food, in miramichi

Michael Lawlor

Big chain pet store, good and what you'd expect.

Brendan Quinn

Great work! Excellent service! Will go again.

Jarin Fleck (smokydastona)

Standard pet store

Beverley Saindon

The staff was awesome!!! They took Harmony & treated him like royalty for his nail trim, handling him delicately with his recent medical head condition. They trimmed & filed his nails nice & short just as perfect as the Vet. Then, they placed the cutest scarf around his neck! The funniest part was when my tiny Harmony put up his front paws as if praying for at least 2 mins, LOL! Bravo ladies!!! We'll return!

Laura Simms

Circled the store twice to find a simple basic dog collar for $10... Dog doesn't care was happy to go for a walk with her plain jane. Staff was super attentive and.willing to assist... Prices are rediculously high!

Kevin Delaney

Great pet store!

Caley A Watson

Great management, willing to help with any issues.

Alicia Macleod

Best place!

Ashley Henderson

Very nice and informative staff when I was buying my pet hamster. Decent prices and choices.

Susan Juby

No masks on any staff or on most of customers and long, long line-ups so people are exposed to each other for maximum time. Brutal. Clearly understaffed but everyone was helpful and polite. If there's an outbreak of covid they're all going to get sick.

Jaclyn Collett

Selection and pricing are excellent. It's one of the few places in St John's that have aquarium supplies for both small and large setups. However, they do need to spend more time taking care of their aquariums.

Andrew Nicholls

Awful parking lot, great store

Jeff Willcocks

Changing from 3 to 1 star was in Ontario PetSmart recently and same brand dog food was $10.00 cheaper

Ryan Kraatz

It sure is a PetSmart

Matthew K

Staff are informative and are quick to help. Animals are well cared for.

Cindy Griffin

Always get our pets nails clipped here. The staff are fast and efficient. The floor staff are very helpful when I have questions!!

Yolande Rousselle

(Translated) Very good choice (Original) Très bon choix

Jelena Popovic

Not too many options to choose from, staff is very friendly and welcoming!

Nolan Williams

Great place to get pet item's

Lloyd Harquail

Lots to choose from, super friendly and helpful staff, grooming centre is fantastic.

John Hamilton

Great selection of pet supplies with very knowledgeable staff who can help with any question or problem.

Natasha Conrad

Great environment inside the store, but can be rowdy with animals inside the store. It is also nice at this PetSmart location that their is a Groomer's room to bring your animal in to be groomed. Workers are knowledgeable and nice and the PetSmart obviously has a good selection of pets and pets food, toys, accessories etc.

Robert Traverse

Excellent pet store! Best one around

Jay Lawrence

Great place. Friendly staff * still awesome!

Brianna Day

Wouldn't go to any other pet store!!

Tyler

The staff are always friendly and helpful, but I do not like the store/business. Their reptile care is abominable and their thrive products are absolute garbage. Couldn’t breath when I opened the aspen shavings, I had to put them in a bin and shake it outside until the dust was gone. And I’ve cut myself on thrive hides, like I said, absolute garbage. Edit: almost forgot to say the prices aren’t great

Melody Jade

Great pet smart! Staff is knowledgeable and helpful! Kinda neat (and odd) that they call us Pet Parents but overall it’s my go-to place for pet supplies... mainly because it’s one of the only places in town for pet supplies.

Duane Quinlan

Only place where I can buy food specific to my pet needs.

Chantal Smith

Was bummed out when i checked the closing time for sunday it said 7pm i drove an hour to find out it closed at 5pm

Susan Pollett

Always great sevice

Katrina MacIsaac

Staff at this location are wonderful ❤

Cal G Chow

A bit of a line up but had what I needed.

Andrew Skipsey

Always loses a star for the state of the couple dozen Betta, suffering in tiny cups.

Shawn Snow

Friendly staff, great service, pets are very welcome!

Allan Weiman

Love it, every thing you need for your pet

Sarah Davis

only place to buy a lizard anymore.

Alana W

Great service and knowledgeable staff, and our dog loves coming to see his "friends"

Billy Barnes

Great place shop for pet supplies

Corey Shaw

Great staff !! Selection is medicore though.

Nadiya P

They ran out of stocks at times, but theyre still fun to visit in person or online

james harpergbb

Great store. Members discount

Sandra Roche

We had our golden doodle groomed and bathed today, we are so happy with the results. Staff was very friendly and caring. Definitely recommend. Thanks!!

Downloadjunky Adventrues

Lots of Verity.

Darrell Eddy

Love this place! Today the spca has cats and kittens to adopt they are gorgeous

codylucente

Fun, friendly service. Excellent cat & fish tank products

Mishella

No greeting, no help. Got to cashier where I was asked, in front of the entire huge lineup if I have Cancer! Really!?! Hair does not define anyone as a person! Shame for being so uncaring and judgemental. Why? If I said yes vs. no, would it have mattered to you or the rest of the store? Customer service representative needs a lesson in manners and job description. People should feel safe in our community, not judged like a spectacle for their hairstyle. Unbelievably rude and selfish.

Lisa Jacobs

Love this place! So does my dog! Amazing staff who truly care about your pets.

Kelsea

Pudgy girl wouldn't let us see the hamsters to lazy to get them out for us so well left our $500 worth of stuff in our shopping cart and left. On top of seeing close to 50 dead fish in the tanks gross take care of your fish glad we didn't get a hampster there anyway shows how good they take care of there animals.

Kevin Davidson

Clean store friendly staff!

Tyler Harvey

Fantastic store and workers.

PS Zappie

I go here for all of my pets needs. Very friendly good prices and they help tonnes lf cats get adopted from local shelters.

Reggie Williams

Great selection, decent prices, friendly staff...when you can find them ;)

Lisa R

Great pet store. Well stocked shelves and friendly and helpful staff.

JudoWiz

Good

Richard McGrath

Great place to shop for all your pets needs

Richard Louvelle

A very good pet store. Lots of choices.

Kelly O'Dwyer

We love Petsmart!!!

Robert Leamon

Helpful staff. We'll stocked store.

david levine

Great customer service, like any pet store, the prices are high!

Jean-Guy Niquet

Prices are about the same as any of the local pet stores. I'd rather support local whenever possible.

Louis Pagliaro

Very friendly helpful staff, competitive pricing, large variety of foods and products...

Kelly Ledwidge

I've been coming here for years. It's my go to place for my pets.

Karin Weiss

They look after our dog like no other!

Nina Zurita

Good variety of dog and cat food. Large selection of fish and birds. Self serve dog tag maker is a must use!

Cody Skylar Janes

Decent selection of items, but the staff aren't the most helpful or friendly. No form of greeting when entering, no one asks if you require help as you browse, finding someone to help can be a challenge.

なおみ

Pet friendly of course. Store is very clean. Stock is organized. Staff are helpful. Great place to shop for your pets needs.

Jessica Bruno

Great customer service, The staff there are very knowledgeable about their products and have helped me numerous times finding things for my 8 year old Am Staff and 3 month old kitten. One star deducted only because of a lack of product availability at times; could also use more selection for very strong chewers but overall this is a great one-stop shop for pet needs

Derek Spencer

Awesome selection... Wish we were closer to each other!

Todd Sharpe

Pet friendly in more ways than one.

John Tait

Easy to find what you want. Always clean with staff that try their best to help.

Nathan Drew

I hate seeing all the dead fish in tanks.

Jason Vorhees

The best thing about pet smart are the prices. Hamsters often don't have wheels in their displays and social animals are often left alone. The standards for small pet habitats are not told to you, mostly because their small animal cages are below the minimum and can only really be sold as a travel cage but they won't tell you that obviously because the store wants to make money. All I can say is research your pet intensity before making a purchase. You will save money and suffering. Don't just trust products either, example chinchillas need sand, not dust although pet stores sell dust, it can actually hurt their lungs and even kill them from infection.

Emily Macneill

Staff were really friendly and helpful with what I needed. It's a huge store too so they have a big big range of products

Kellie Dow

Lots of choices

Shelley BERREVOETS (Shelljo92)

I purchase the "Worlds Best Litter" here for my cat, Sinbad, plus Halo food. The groomers in-store are excellent. They are professional, caring and I feel Sinbad is in good hands. :)

Sara Poirier

I don't normally support big corporations but when I do it's because I need something hard to find and probably overpriced. Shop at Oliver's at Brooks Landing to support locally owned business.

Natasha Matchett

Such helpful people at PetSmart.

Charles Sutton

The pups like to wander through and smell everything.

tori richards

I have trying to get small pet for months and these guys never have a thing!!!!

Alicia Duffett

Great experience! Brought my beardie in for a new bulb and she got lots of attention from curious customers and staff ♥

Dwight Dockery

Very helpful

Frater Novac

Staff are mostly kids with little care in the world. Line ups can get bad but the main problem is the parking and the average driving skills of the people who park there.

Susan Allison

Lexi did a great job grooming my dog Chewie... I recommend her.

Louise Reid

Friendly staff good product

Viktor

Decent selection of pet stuff, but the fish care is abysmal. Filters literally *clogged* with dead fish. Looked in the panda cory tank, and there were at least six dead fish in that tank alone, and 75% of the tanks had at least one dead fish. If you need fish and Aquarium 101(first choice) isn't open, try Pet City.

Dion Rowsell

Having the ability to bring in my dog to sample some food is fantastic. Staff is knowledgeable and helpful. Bit more costly than other stores but the variety and customer service makes up for the difference.

K L

This place cares about animals. They have really good selection. Great staff. Cute little lizards. They also have birds, small pets like guinea pigs, fresh water fish, and supplies for cats and dogs. They do not sell cats and dogs. They support dog and cat adoption groups. Please adopt! ???????? They also have a grooming salon.

Katelyn MacPherson

Really nice staff

Paige Labrecuqe

Good fast service and helpful

Linda Douglas

Excellent fast efficient customer service. My online order was ready for curbside pick-up within the hour & delivered directly into vehicle trunk by friendly store employee!

myangrytaco lover

Great team very helpful and warm welcomes

Leah

Staff was very friendly, selection wasn't great

Amanda Butt

I love being at Pet Smart; they're always so friendly and kind to my toddler and they have a great selection for all pets. We go for frozen mice for our corn snake and they have a great number of selection for that alone. Some of the special features I appreciate are the doggy bag stand out front, the welcome of pets on leashes in the store and the presentation of cats for adoption as opposed to selling them. I love the love this place has, especially compared to Pet Valu where they wanted me to fish through their baggies of frozen mice because the worker couldn't touch stock they have in their own store.

Doug Noseworthy

Awsome friendly service

mark nieuwejaar

Two parakeets, cage, food, toys & a comfortable experience well worth the $200... Avimec from Australia will save you hundreds in Vet bills. The incubation period of scaly face mites eggs is around six months to a year...wish I knew that before I bought them "Avimec" is probably the best way to save your budgie as vets want $100 per bird for assessing bird plus huge markup on ivermectin which comes in Avimec...

Aidan Jones

I've had plenty of good experiences here! The staff are friendly and are always willing to share their knowledge when it comes to the subjects I might not be too well versed in. Sure their stock is pretty dry later in the week, but being the only "big pet store" in Nanaimo it makes sense.

Rob Mann

Seems to be getting low on supplies

Chronic Inhaler

Fish always die

Lorna Beecroft

Great variety. Supports local rescues

Tammi Mckeown

Such friendly staff, everyone was so patient while my daughter picked out her fish

Sabrina Batt

Wide selection and friendly, knowledgeable staff.

Cathy Andersen (Buzz and Billy Farm)

Only largle box stote for pet supply left in town!

Svea Poulsen (Sveava)

Great selection and helpful staff. They also offered free Santa photos which was so nice for the holidays

Douglas P J Carter - Website SEO Consultant

What a horrific experience? I looked at some kittens at this store. They told me to call and check up on them. After calling multiple times with no answer. I have assumed they do not care about my business with them. Bosley's has proven superior service and I will continue to shop there. I really do not appreciate the lack of communication. It definitely shows a lack of service. Hopefully they treat the animals better than the customers.

Stephen Neate

There was a very helpful older male staff member who took time to educate me on pet diets. This was perfect for me as I tried to navigate their endless selection of dog food. Otherwise it's just your average pet mega-mart.

Wendee Anderson

Nothing nice to say about this place

Jareth Godecke

Super friendly staff and great atmosphere, also love that you can bring pets in, wonderful store!

ke n

Great grooming

Trishna Shienh

Great customer service, lot of variety for every little pet

Richard Green

Very knowledgeable staff

Kevin Levi (Bix)

The fish here are full of Ich. Poor management. Poor costumer satisfaction. Well never come back.

Justin Murphy

Largest pet store in St. John's. Checking out can be a little slow but great staff makes up for it.

Scott Hogan

Very pet friendly and excellent service

Jason Bauman

Kittens are too expensive to adopt

Gene “Poppa Bear” Barrett

Fantastic experience. Staff was very helpful and knowledgeable. Ashley, the trainer at this store is a wonderful person and you can see she loves her job! She will come over to speak with us whenever we are at the store. I can not praise her enough. Overall, Petsmart is a great place to shop for your beloved Dog, prices are very compatible and some products are top of the line. The groomers are fantastic and do their job the best they can do, depending on your pooch lol I'm extremely satisfied with Petsmart.

Jessica Mercer

sooo it turns out the animal for sale arnt meant to be eaten... oh well 10/10 should sell better tasting hampsters tho

Tina Harwood-Riach

Helpful staff good selection.

Shae Dahne

Good quick, pick up service.

Glen Turgeon

Good place helpful people good

Kyle Roberts

Great store, but always waiting to get checked out

Tamara Toivanen

Unfortunately the website lied - not all staff are wearing masks nor are customers required to wear them. Boooooooooooo

Jessie Wunderlick

Service was friendly and the line for the cashier was short and efficient.

Colleen Joneson

Not enough actual pets available. Tons of supplies and accesories though

Island Girl

Great customer service! But... the neons i bought all had ick! Gross!

Simon Snow

Service was not good on the day I went here. Cashier (possibly a manager) spent the entire time of the checkout transaction with my girlfriend. The customer service has generally been good other than this incident. It just indicates a possibility of bad service.

Cindy Maher

Decent spot had to get a dog brush. She hates it. But thats probably not petsmarts fault. Hamsters were cute. Everything is a fortune.

wendy green

Pet tag machine was broken and needed tape to keep the tag in. No biggie. But too extra time.

Chris Worthman

Excellent selection and knowledgeable staff

Andrea

Associates were very helpful and knowledgeable.

Andrew Taverner

Knowledgeable crowd!

Betty Gulliver

The representative was very knowledgable about the different kinds of fish

Sheila Green

Pet friendly and stocked with costumes. Hurry 'cause they go fast!

Byron E

Helpful staff were appreciated.

ken welte

Great friendly staff

Dennis Oliver

Good Selection of hardware. Very poorly maintained animals. Fish should be sparingly purchased here. Please try other local fish vendors before buying one here. I've had more diseased than not from this building.

C Hennessy

Would be 5 stars if they stocked the PetSmart exclusive colorful creations pet pedding!

Dave Bosse

This place has the most helpful and friendly staff!

Joy Hibbs

Service was wonderful. Employees went out of their way to help me.

Josh Andrews

Quickest place for nail trims but sometimes has a wait.

Lawrence Lansdowne

Friendly,helpful staff. Good hours of operation. Store front parking. Fantastic selection of pet food and accessories.

Daniel Leclerc

Always friendly, always knowledgeable with the fish! Thanks again for a great visit.

Mary Morice

Pawdicure for my ????. Crickets for the reptiles. Great service all around

Petunia PuddleDuck

Nanaimo Petsmart needs to update their inventory more often. For 5 weeks they have been out of a specific item yet online shows LOW STOCK. I ordered the item online for pickup only to have the order declined because they didn't have the stock. ????????????

Mathieu Leclair

Love the experience and the fact i can bring my dog its a must . Very happy with my customers experience staff is friendly and they have pretty much everything your animals need

Heather Lucas

Our dog likes shopping here.

Piet Stubbings

My daughter purchased a hamster with her own money, unfortunately it escaped the cage and met up with our cat. She was so upset and to make her feel better we went into PetSmart to just “look”. The same staff member was there who sold the hamster to us and she was so understanding and empathetic. She convinced us to use a fish tank vs a hamster cage since they often can get out and made my daughter feel like it wasn’t her fault. PetSmart then took back the cage and let us exchange it for the tank. She even brought out a few hamsters they had in the back to look since they weren’t ready for adoption. It’s the tine this staff member took with us that makes me so grateful, I wish I got her name but she was incredibly informative about hamsters, possibly a student with long dark hair. Thank you for your help that day!

Mike Sherman

Staff at till seemed to struggle. More training needed.

Philip Schram

Small greenspace. Ok for kids. Nice area.

Christopher Alwyn Wright

Puppy program Buy the coupon book Cost 19 bucks and saved me 30 Before I left store Thanks Miss Nice cashier.

Lana Rae Lawlor

Prices are reasonable but the staff are salespeople for brand names such as Exoterra. They want to upsell these items. They sell turtle equipment but no turtles lol!

Aaron Bumatay

Many pets many fish. 9/10 because lack of dragons.

Peter Price

Good service and good prices, at times there can be lots of old sale tags up but they are good about adjusting the prices if that happens.

Elizabeth Gray

Great place to get pet supplies.

Alex Doudaev

Online order pickup is really convenient

Phil Preston

Always a pleasure. Great, friendly staff. Very knowledgeable.

Kory Wilson

The extra care and TLC is amazing. I am very happy with the service!

Edward Baldwin

They almost never have the Halo cat food in stock which is extremely inconvenient because PetSmart is, unfortunately, the only store in town that sells it.

Heather Thompson

Stock of aquarium water treatment items and fish food was really low. Lots of shelves were bare. Good selection of plants.

Travis Dreher

Good staff. Well kept animals.

Original Flow

Busy store but they had what we were looking for in stock.

Mariane De Sagun

They have more selection of pet foods, and variety of fish

Dwayne Vokey

Clean. Good selection

Gerald Clancey

PetSmart is a wonderful store for my puppy. Awesome service there, and great dog toys and much more! Thank you PetSmart for what you do during this time.

Victoria Ralph

Great Knowledgeable staff ,very friendly.

Mel W

Best selection of products with trainers and groomers that are fantastic too

Nicole B

Helpful customer service rep helped me take my purchase to the car.

Stephen Stone

Love the groomers!

Adam Stacey

I always find what I need here and the staff is always friendly and informative.

Ray Mahar

Clean and friendly????

C M

I appreciate the hardworking staff at PetSmart. There is a very good group of people working at the Nanaimo store. The selection is good. You can buy online and pick up in store. They currently need a better cricket supplier.

Charlotte Favre

Well the reason I am only giving 1 star is not because of the staff. But because of the company itself. If you really do love animals and want them to be in good care do not go to pet smart! If you want to know the reason not to get your animals here them go on youtube and watch the video about petsmart on PETA channel.

Brett S

It's a chain store, occasionally you can get good deals but as a southie it's not conveniently located. Only ever go if we need something or dog needs grooming

G J

I ABSOLUTELY LOVE PETSMART!!!!!! This pet store is an amazing petstore. Its always a pleasurable experience every time I visit there which is almost every 2 weeks, definitely no less then once a month. Each time I go to petsmart the staff are always freindly and smiling. They also give you great customer service, and are all very knowledgeable about the animals they carry. They are more willing to help you with anything, whether it's a question regarding your pet or an animal they have or the best choice of food for your animal etc.. They truly treat you with upmost respect as well when it comes to giving you advice or offering an opinion. This pet store goes above and beyond any expectations one would have for a pet store. They aim to please and it definitely shows!!!!

Nicolaj Huss

Very good service, and the people who work here are helpful and pleasant!

nancy mercer

There's always a great find here for my little pup, we never leave empty handed. They have a great selection of cute outfits for your pet and winter wear to keep them warm and clean

Sheena Bolt-Dominix

Great store, the problem I have with this store is the fact that you always have to wait in line to be served when there is always someone(manager or assistant manager) standing to the side doing nothing, while the person on is bombarded with customers.

Lonely Of The North

Awesome selection

Lisa Walwork

Typical big company policies and service! I have been phoning for a week trying to put an item on hold but 'the policy' is only 24 hour holds. When you work and run a busy household and are trying to organize a gift from an hour and a half out of town a little leeway - in order to have a friend that works in that town one day a week pick up said item - would be nice. I suppose that is one reason to support the little guy!

Heidi Wong

Disappointed with the lack of stock

Michelle B

They didnt carry what i was looking for but the customer servive was excellent!

Kevin C

Great selection of pet supplies. Lots of fresh water fish for aquariums.

Jennifer Jones.

Good customer service.

Nyx St-Cyr

Lots of selection and good prices, doing great work in connection to Catnap society but i went there with my mom 3 times and never an employee to be found on the floor to answer her questions or help find something. Maybe theyre just short staffed, but im not one to ask a staff member when i can find something myself and when i needed them, i could only find 2 staff that were busy on till. Also no prices on half of the items my mother and i looked at. That was annoying and one of the reasons we needed an associates help.

Bubba Baxter

Doesn't carry the high end specialty foods that Bosley's does but they have a pretty good selection of the common brands. Staff is friendly and helpful too.

ryder russell

Store was out of stock on alot of items

Jennifer Williams

Great place good prices

Antje Springmann

Great customer service!

Sharon Rowat

Bought special food for my cat.

Judy K

Great Employees Good variety of brands and items for all types of pets. From exotics, birds, reptiles to dogs & cats, they have supplies for most. Consistently expensive, though they do have good sales.

Hawk

Love this place!! Very friendly staff and cute cats that you can adopt!!!

Shaunessy Hutchen-Lay

Find many things over priced

Morgan borzelli

Cute animals

Allen Abbott 46 (STUDENT)

Used online ordering for the first time, when I showed up I pressed the button, waited about 5mins. And they asked for my name. When a different employee came with my order she stood there and held the cart not speaking a word, completely disregarding anything I was asking or saying to her ???? non the less made it super freaking awkward. I understand social distancing and all but common couldn’t even say one word? Not a hello? Nothing at all

Heather King

Friendly people and dogs

Fraser Coltman

The pet grooming service is excellent.

Jonny Ivany

Great selection. Helpful and friendly staff! Thanks ????

P A

Friendly staff and very clean.

Alyanna Thornton

10/10 would not visit again for a grooming appointment. To begin, the groomer was less than friendly and unwilling to listen to how I wanted my dog groomed. I've taken my golden retriever here many times before and never encountered this problem. Though, this time, it also took an hour and a half longer than usual. When I came back to check in, as it had been just over 3 hours, the groomer was even more unfriendly and basically told me to screw off and wait. When they finally called me I came back and when I walked in the door the groomer was, with hella attitude, complaining about me and the fact my dog didn't want her nails cut. Which was a known fact to us all and if she let me talk in the beginning, maybe she would've been more prepared. I could see my dog was horrified and, essentially, being tortured as she ground her nails while the other lady in the salon was saying, "oh yeah, i was just saying she should probably pull it" SO, how long was my dog being tortured for?? I'll never know but, would not recommend this PetSmart location for their grooming services.

Ed O'Donnell

Very helpful. Large sellection.

Ryder Russell 72 (STUDENT)

Very friendly and helpful. They always welcome my dog and myself.

Canadian Eh

Best pet groomers!

Faith Avery

It's good IF you do your own research! Do not rely on the employees to know what they're talking about because on multiple occasions then don't!

Lips Mitchell

Always have awesome service, no complaints and always good laughs with the employees

MNW W

What a great place to shop for my paw-kids. Bright large isles and very helpful personnel.

Jarret Molander

Not bad for a Petsmart

Nadine T (audichick)

One of the only places I frequent for my pet needs. Friendly knowledgeable staff

Gerry F

Great service good prices

Matt Tinney

Great selection, caring and engaged staff.

Danielle Browne

Always a nice and friendly atmosphere. Large selection of dog/cat food that are not all high end brands. They have a large (as opposed to most pet stores I've been to) reptile/amphibian section as well as lots of items for fish care. They also have cats/kittens for adoption from local shelters, and have an onsite pet grooming service area. They also have classes for training puppies/dogs in several discipline levels. They also have puppy/dog adoption drives on certain days (also from local shelters). They carry a small selection of snakes, spiders, lizards, birds and fish. I always enjoy my times here. Highly recommended.

D

Friendly staff.

Steph pippy

Well organized and very friendly staff

Mark Gauci

excellent customer service and awesome cut for my dog. Exactly what I asked for

Chris Kinsella

My pup loves this store, they carry tons of different brands and offer a variety of different services. I love that they also display adoptable cats from the SPCA at this location. The staff are really friendly and are always informative when they answer my questions

Frig 0FF

Courteous friendly staff. They did a great job caring for my dog. Recommended for all your pet needs.

Colton LeDez

Great staff. Very friendly and knowledgeable. Cayley, especially, was amazing and super helpful. She helped me find everything I needed and answered all my questions. The groomer that groomed my little puppy the next day was also very friendly and helpful. I can't say enough good things about the staff there.

Will Emery

Lots of fresh water fish stuff here!!

Val Shay

Always friendly quick service !

Rachael Dechene

The service is good but prices are getting too high. $15 for a dead rat for my snake where they cost $2 a piece elsewhere. It's pretty funny because a live rat is $12.. And a lot of their toys I have seen at the dollar store $10 cheaper.

kelly matthews

so today i took a shaggy ole dingleberry in, and three hours later, i picked up a beautiful chocolate lab!!! most likely keep her now... lol but seriously, best $50 ive ever spent, great great job girls!!! my mocha has never looked and felt better, soft fur like a puppy again!!! thank you so much...

katherine soderstrom

Always love going there with my dog...they spoil him rotten

Pranjal Patra

Best place for pet clothes

Jodi Severinski

Found so many cute Christmas items for my dog. Good prices and lots of variety. Lots of cute puppies in store!

Terra Peterson

Good selection, but the staff is picked for their retail abilities, not their experience with pets...

Jean Mapplebeck

One the best places to go when looking. For pets . pet foods adoptions fish dog training

V R-G

Got everything you could imagine for your pet. So knowledgeable! Always discounts on food! Excellent customer service. Wish they woukd be closer to me

Wayne Chezick

Very outstanding proffer stall keep up the great service

Jonathan Young (Jonny Fever)

Good place to get pet supplies.

Kathleen W

Really helpful staff

H News

Good selection

Omer Mallhi

Some of the best prices and unique items available.

Michaela Avery

Young lady in the fish Dept is very helpful and knowledgeable. Downside is the selection 9f fish since COVID is very poor.

Lila Pitman

Always deals

T Rey

Helpful staff amid many many aisles of pet products. Due to Covid, there are dog food shortages in certain varieties. Unless I’m told in plain language that she hates it, my dog gets what I serve her. I’ve attached a photo of someone else’s dog.

Mandie Barker

It's pet smart, ok service, nothing that special!

George Zaharuk

They did an excellent job grooming Shelby! Friendly, professional service at a reasonable price. I will definitely be back!

Faith Razrock

Went in to buy a betta fish and the only ones they had didn’t look that great (damaged tails and not active). Since they were receiving a truck full of fish we asked both staff about when there would be more betta fish they told us that it would probably take them one to two hours to get the fish unloaded (totally fine, I get that it takes time to unload things) but you would think that maybe since we were going in especially for that they would show us what they had got and then we could pick from there, but she didn’t offer that and seemed rather standoffish. After waiting for 30 minutes to see if any would come out we asked the other lady there who was also rude and said that it would take one to two hours and even after then we wouldn’t be able to buy one because it would be too much stress for the fish to have been shipped and brought to a new home in the same day. I also understand that but we wouldn’t wanna stress out the fish too much but why didn’t she say that in the first place instead of having us wait around for 30 minutes just wandering the store. Also There were many other customers waiting for fish as well but the employees didn’t pay attention to them and didn’t offer to help anyone. There were many other employees just wandering the store as well but it didn’t seem like they were doing anything. There was a long line up at the front and every single staff didn’t really seem that well trained on cash as it took them a long time to get through each transaction. Normally I have ok experiences at Petsmart but this one really turned me off.I took them a long time to get through each transaction. We ended up going to my fish tank and the man there was incredibly knowledgeable and had an amazing selection of beautiful fish

Meggo no

They treat their fish HORRIBLY. Literally animal abuse, all their fish are severely ill and nobody there actually knows anything about the fish keeping hobby. It’s so depressing seeing their poor fish CRAMMED in tanks full of DEAD fish that they let rot in there for days on end. They shouldn’t be allowed to sell fish at all. It’s such an embarrassment of a company for fish and small pets. Sorry not sorry but when it comes to animals in danger it just breaks my heart and hurts my soul.

Mohannad AlSidawi

Great store. Very kind/family/pet friendly.

daniel fel

The lovely young lady who helped us with fish was very friendly, insanely knowledgeable and overall a pleasure to deal with.

Ben McKay

Queue from one end of store to the other with only one register open. Saw what looked to be the manager and another staff member look at the queue and then make a beeline off the floor to hide...

Jeffery Burt

Store was clean and staff were very attentive. Checkout was fast and painless.

Inflatafun vi

Friendly helpful staff

Jon Timmins

Friendly and helpful staff, poor conditions for some of the animals. Betta fish kept in sub par conditions (numerous dead ones noted in containers).

Meghan

Pretty good prices and they always have some little deal or discount. This place often has the newest products.

Heather Bray

Great selection!

Bryan Leach

Need more cashiers at times. A few discontinued products that I loved and can't find anywhere else; boo!

maggie mountain

Your everyday PetSmart, very cute animals and lucky enough to have trained staff for animal handling for those interested.

Sid Williams

Great customer service, pet adoption centre, and everything you need for your animal companions.

Giovanni Iachelli

Good place for cats supply

M Reeves

Love this place always a great selection of fish

Kesh D

Used their grooming service for my dog. They did good work.

Gerard Nash (The Photo Mender)

Great place to find whatever you need for your pet!

Jenn Martin

Persons in pet grooming were excellent,will go back for sure.Only one cashier was working so time waiting qas more than 7 minutes.

Ryan Miller

Good pet food options and SPCA cat adoptions.

Warren Brophy

Small by regular standards. Did not have the dog vitamins we regularly get. Staff were helpful and we got a temporary alternative.

Dave Duncan

The staff was great, very helpful. I had no idea where the fish tank was I was looking for and they helped me find it and I was very happy with the price.

Sarah Butt

Love the friendliness if staff

Jim Hamilton

smells rude employes im sure if you looked im the unemployment office they will be waiting in line

Jasmine Mullins

Great petsmart, very knowledgeable staff

Gary Cawthorne

Limited supply of large cans of cat food we were looking for

Zukiwi1

Good selection and friendly staff

Pauline Webb

Every thing you need for your pet.

Neil Klassen

Excellent above and beyond service!

Jodene Stober

Took our pup for a hair cut! They did a great job and our pup was happy when she left. ????

Lovelife

Have a great variety of animals items and prices are good. As far as fish knowledge i'd be hesitant to buy fish from here. Me along with three other people around my area this week bought fish, and they made our tanks sick. So far i've lost 4 fish and had to buy medication for my tank costing me over $30 so far. The fish didn't look so great but I'm pretty new to the fish tank scene and I didn't trust my gut and got fish anyways. Because I was told they were stressed and that why some were dead in the tank. I understand sometimes fish come in sick but they shouldn't be sold until they are healthy and don't infect our tanks. I will go back for items but will be buying my fish still from a more specialized store. This isn't to bash at all it's to PLEASE be more aware. Sad to get our tanks all healthy to end up losing some and having to spend more to get it back to normal

Stephanie Rukin

Great selection

Lori Doiron

Online search for feline articles showed me that what I wanted was in store. They have a larger selection than what is available online. My go to place.

Pippet Whelan

Expensive . but what u would expect. Well stocked but over priced

Heather Harvey-Stymiest

The staff at this store are wonderful. They are very knowledgeable about the many products they offer and go out of their way to be kind to both their two legged and four legged customers!

Jonathan Guerette

Great store.. I would compare it to a Wal-Mart fully dedicated to pets.

Tony Scott

Friendly staff. Prices are a bit high.

Joe Izme

Such a big store, not much for birds though...

Arathy Suseelan

Have a good collection of bettas..

Elizabeth Dawe

Excellent variety of high quality dog food.

Amber Cruikshank

Got 50%off on a new cat tree for being a member. Yes!

Tammy King

Very helpful, just wish there was one on west coast of island

Jason Beamish

I used to buy her dog food there and dog treats. However they no longer carry Nutro dog treat other than for very small dogs. Very disappointed. She also eats the Nutro lamb and rice for senior dogs. I have been feeding her this for 14 years. So because they don't have the proper treats for her I don't buy anything here. FYI she eat a bag of food every 3 months and treats I'm a softy so. Lots and pigs ears exc. So put the treats back and I come back. She is half Collie and half black lab. If not I'll just order them online !!

Hans Lehrke

Good for pets needs but check prices

Mela T

Refused to sell us a goldfish because we didn't have a 30 gallon tank, 30 gallon tank can cost around $600 - $700 and upwards to $1500, the goldfish we wanted cost $3.99

Jane Condon

Large variety of pet food and supplies. Including speciality foods.

Tam Fin

Bought a dog ramp. Great employees.

Brenda Graham

Only place I buy my dog's food.

Donna Draper

Reasonable prices, knowledgeable staff, always well stocked. But put more staff on the cashes! People walk out and you lose money.

Aaron Landry

Great store very knowledgeable staff.

Tracy Smith

Been going omce a week every week for a years. Great people, even better stock.

Brian Lichkowski

It's hit or miss on whether the dog food I usually get is going to be on the shelf. May try elsewhere in the future.

Mike Cole

Was just in the store for 20minutes waiting for service bye the fish tanks with 3 employees chatting and not services my sleff the customer and I had was going to buy fish ???? and walked out with nothing and now I'm going to buy my fish somewhere else

Dan Kraft

Not bad but prices are a bit high. I went to small local shop,for my birds food. Even Wal-Mart had more realistic prices. But, their selection was good and wasn't crowed.

DEREK KRISTIANSON

Had what I needed

Keenan McCoy

Not a single animal and lines where to the back of the store

Joanna-Beth James

They need more than 1 cashier working especially when the line is 6 or more people long.

Matt Drouin

Fantastic service great prices will go back

penny onysko

Customer service isn't great, need more expertise

Nancy Johnson

Always a nice and helpful staff here.

Andrée-Anne Losier

Very beautiful place, clean and good services

denise Evans

Place is understaffed so what staff they do have is always rushing to get customers sorted, placed an online order for a single item and was told it was ready, confirmed curbside order as I didnt have a mask and waited 45mins to an hour with no response, called an waited 5 mins for a response. Had to go in and was promptly given order that was still in their cabinet.

connie Ward

Great selection , everything u need for pets , recommend it

Wayne Litke

Lots of stuff

Rodney Hickey

Friendly service

Cathy F

Took my dog to be groomed, normally takes 90 minutes, almost 4 hours before he was ready. I told then he was an anxious dog but I guess that doesn't matter. I paid for mail grinding and his nails were not touched. Won't be going back for grooming.

thegoodone 2014 (thegoodone2015)

Always friendly staff, enjoy the sales from time to time with their pet perks card.

Ian Brenton

Always a good experience with all the staff at Pet Smart

Matilda Millani

Best selection of Blue and Wellness pet food in the city.

Christopher Auchinleck

Arthur’s grooming experience with Alicia was fantastic.

David Button

A pet-friendly pet store! Offers a multitude of healthy pet options and raw food. I love that they support SPCA adoptions instead of selling specific purebreds.