Reviews of Comox Valley Toyota (Zoo)

Carmie Dixon

Great service and friendly like always.

Chris Savard

Sales are awesome but Service is poor. The guy behind the service desk seems like he would rather be someplace else are really doesn't care a thing for customers or their issues. The only focus here is on separating you from your cash. We have been in for service 3 times and left feeling angry and short-shafted twice. You would be better served going to a different dealer or shop for Toyota service.

ashley marks

Had my first service for my Toyota Rav4 here today after purchasing the vehicle at Nanaimo Toyota in June. The service was excellent and booking was straight forward. I was reminded the day before via text about my appointment and was texted when it was ready for pickup. The staff member (Ashley) that checked my car in was very friendly and made the process simple by having paperwork ready to go before I came in. To top it off, the vehicle was vacuumed and had a wash afterward (which not all dealerships do). 100% this Toyota dealership will be doing services on my Rav4 for as long as I have it!

Alexander

I brought in my newish tundra for some regular maintenance. I told them not to wash it. because I've spent $800. Getting it professionally detailed, scratches buffed out and waxed. Well they washed it, and did a terrible job. They took all the wax off and probably scratched it. It looks worse than when it went in.

Paul McCormack

I'm really pleased with the service I've had from Comox Valley Toyota. I know there have been some changes over the last year or so and have to say that in my experience these changes have made an impact.

Andrea Postal

I've been working with Izik from Toyota for a while now to find the perfect vehicle for our family. I can truly say he went above and beyond to help us get into our new-to-us-Toyota, and we couldn't be happier about our vehicle and our experience. There was zero pressure, full transparency, and a total commitment to helping us find something that fit our budget and lifestyle. THANK YOU!

Lorieann Publicover

Listen to your instinct. What started out to be pleasant deal handling turned into a nightmare. Mark was very accommodating, and their accountant Carlyn worked very hard doing her best to get us approved. We spent a full Saturday waiting between different staff members to "take care" of us. But in the end, the deal still wasn't up to our satisfaction or reached our needs, so pressure tactics were then played. It did not feel right and they seemed desperate to make a sale. As a conscious buyer, I shopped around, and ended up finding a better deal that met all our demands, we went in and thanked them all for they're hard work and shook hands. Upon leaving their general manager waved us down in the parking lot and approached our vehicle. Leaning into my car, and holding onto the door, he then became extremely imposing and rude. Innapropriately asking questions that did not concern him as I had not signed any agreement and was free to buy elsewhere. Feeling somewhat threatened I voiced that I was going to drive away, because he still had his hands on my car. It left me and my partner with such a sick feeling! I do not recommend Comox Valley Toyota. They're just another sleazy, sly, scare tactics, and pushy car dealership.

Bull Jolly

Tried to order parts today . I was told I need to pay for the part before ordering . I disagreed with there policy , as a customer loyal one at that . I asked if I could pay for it completely after Toyota installs the part . Reason being as why do I have to pay upfront for a part Toyota doesn’t have ? Toyota has more money then I. I see the part I buy the part simple . Not with Courtenay Toyota . Worst Toyota dealer in Canada . Denise the parts manager should be fired . Call him have a word with him he so arrogant . I was told it’s his parts department . And he runs it that way . Period . Have a nice day. To any Military members Do NOT GO to this dealer . They do not honour there $500 off to service members . And I chose that Toyota dealer to save the $500 , that I never received .

Rohan Deshmukh

Very friendly and helpful staff.

Ryan Harrison

Had the pleasure of dealing with Izik as he helped me with my Sante Fe Sport. Very knowledgeable and nice. No pushy staff which was a relief. Friendly staff. Love the new car.

Brett Goodall

I’m from Toronto Ontario. Been to dozens of dealerships. Nothing came close to the service I received at the Comox Toyota. Everyone was polite and friendly. I’m only disappointed that I’m heading back to Toronto and won’t have a chance to return here. Thank you Comox Toyota.

Dez S

If I could leave 0 stars I would. Horrible service, lies after lies about a deposit being held and then "returned several times" I will have waited for a little over a month and a half for a deposit to be given back. Salesmen wouldn't return our message, other finance staff were no help. Even when I called numerous times, asking for receipts of my refund being processed they never gave it to me. Asked for it through email first, she said no I will text it to you. Never got it. I will never go to this dealership again... Happy I found a dealership in Nanaimo who went above and beyond to get me a car that I love with amazing service from all departments as well.

nova tulloch

I have had a lease with Toyota for almost 6 yrs in that time I have lived in and around the comox valley. I have made into the Courteney branch once in that time. As much as I understand with staffing shortages there is only so much that can be done it is pretty frustrating to not have them be able to provide shuttles and vehicle pick ups for servicing. When you work away from home it makes it near impossible to get your car in for service. Sadly these to things take away from lovely staff and puts more pressure on them.

Scott Van Achte

We bought our 2015 Tundra a couple years back from then Rice Toyota. Have been extremely satisfied with our truck and the service we received. The salesman Perry, was low pressure and very helpful. We had been visiting him for a few years before finally pulling the trigger and buying our truck. We have again started bugging him on a somewhat regular basis as we consider second vehicle options. He is always very friendly and patient with us. His patience and low pressure attitude will keep us coming back to him first. Our truck is quite new, so aside form maintenance (oil changes, etc) we haven't had many visits to the service department, but so far all interactions with service have been great. After one appointment I noticed they did a pretty terrible job washing the truck, but I wasn't there for a wash, so can't really complain much about a complimentary add-on. Dealership is under new ownership now and I have yet to have any interactions since the change so I'm not sure what things are like today. I hope they are as good as before otherwise I may have to update this review. ******************* Dec 2020 Update: In 2017 we bought a second vehicle from Perry at Comox Valley Toyota, a new '17 iM. As we expected, great service once again. The truck has been in a few times for minor repairs and new brakes, service has always been good, although getting a time-slot for required work can be a challenge, they seem to be booking a few weeks out for most jobs so just keep that in mind.

Alex Postnikoff

Excellent service! I've always bought my vehicles privately and they were my first time going through a dealership, and they made it absolutely refreshing. Comox Valley Toyota really went above and beyond to ensure my experience was not only satisfactory, but also educational, understanding that I wasn't 100% sure what I was doing. In no way did I feel taken advantage of, despite my inexperience, and they were able to move on the price until I was happy with it. Kyle Rayner was my salesman, and he did a great job using his personal car purchases as a comparison to some of the decisions I should/shouldn't have made. If there are skeptics reading this who think I am naive and got fooled, my dad was there with years and years of dealership-buying experience and he was also very happy with the deal we reached, and with how they treated me. He even talked for quite some time with the business manager about their boats, so the personal connection the dealership reached with us in just a few hours made us happy to have chosen them. Will be back for my next car.

Doug Stirling

Loved the no high pressure sales!

Bill Lyle

Great dealership. I've had my old Toyota serviced there for many years and now I'm bringing my new one there as well.

Amy Mclean

Amazing staff, they made the impossible possible for our family! Carlyn, Tye, and Markus were unbelievably helpful could not be any happier with our new rav4. Highly recommend this dealership! Thanks again guys!

parry harder

If you want a Toyota this is the best place I've found to go. And open Sundays!!! Prices better then Nanaimo Toyota who's closed Sundays

John Spry

Everything went exceptionally well, as it always does at Comox Valley Toyota. Deb was friendly and proficient with the check in and out. The service guys did what was needed and didn't add in things that were not needed. Always love having my car cleaned too!

Tanya Rochefort

Fantastic service; very fair deals. Bought two vehicles from them in a week - highly recommend this dealership!!

Leonardo Rago

I bought a used car from here in March 2021 and it was a positive experience all around. Mark Hoskins and James Evans really tried to understand the kind of vehicle that would meet my needs and I am very happy with the vehicle they recommended. Carylnn in the finance department was also very helpful, even when I was fickle and a bit difficult! I'd strongly recommend this dealership to anyone in the market. I may be just a regular joe, but they treated me like a VIP.

Jonny Canuck

Very friendly and helpful customer service

richard vlasakker

Friendly sales guy and not pushy !!!! Appreciate that

Michael Fenton

Didn't buy a car they were friendly though.

Mike

We bought a Sienna, and we couldn't be happier. Great sales team, we brought our children and the front desk clerk was amazing. Kept them all pretty busy while we were filling out paperwork. We couldn't be more happy with the service we received. Thank you

Nathan Comstock

Such a smooth first new car experience! Laurie and Ashley were both fantastic points of contact helping my partner and I purchase our Corolla. From test drive to delivery of our (miraculously) perfect spec'd car in under a week. Highly recommended!

Madonna-Megara Holloway

Adam Gilchrist and Terry Dixon are the best. The negotiated a win-win price on my Jeep, and arranged financing without a hitch. To make the deal even better Rice Toyota even shipped the vehicle for me from BC to Alberta and had it delivered right to my door. It doesn't get better than that!

Tim Trottier

Amazing automotive dealership in Courtenay, BC. Staff are very friendly and knowledgeable. After I bought my 2015 Toyota Corolla Sport now my whole family owns a Toyota. Very dependable vehicles and great value for dollar. The Rice service dept is one of the best run in Canada.

Joseph Bova

I was interested in a Chevy pickup. Found vehicle on cargurus. Reached out to dealer and Izik reached out to me promptly. Quick, efficient communication. Went to to bat with his manager. Unfortunately, we could not agree on the price, but Izik was understanding and dealt with me with no pressure. Good guys.

Laurie Joanisse

We needed a lug nug taken off my one tire that had broken off. It was very close to closing but one of the staff managed to get the broken lug nut off and saved the day. Koodoes to Comox Toyota for going above and beyond. I would highly recommend them.????

Lisa T.

We had a great purchasing experience. Highly recommend.

Anna-Marie Hunt

Great service! Service and advisors bend over backwards to take care of you and get you out on the road again in a timely fashion .

Thomas Revi

Awesome experience dealing Mark, Oliver, Dennis and Carlyn. Everyone was very helpful and friendly. There wasn't any rush or pushy feeling you get with other dealerships. I will definitely continue my business with comox Valley Toyota in the future. Thank you guys ????

Paul Topp

I was an out of town buyer , Tyler and James from the sales team made this possible through excellent customer service, Pricing was excellent for a dealership, I would recommend buying from Commox Valley toyota.

Original Flow

The best Toyota Dealer on the Island no question. We were shopping for a Tacoma back in the summer and many dealers were just not feeling right. Standoffish at times and not very enjoyable to work with. Laurie was very good to deal with and we had many communications before a deal was finalized via talk and text which worked great for me. All in all, was the best new car experience I've had and the sales managers and finance staff were great too. Will definitely recommend anyone taking the drive to Comox Valley Toyota if they are looking for a Toyota. We are very happy with our new Tacoma as well!

Brady Fraser

Had an awesome time shopping for my new truck at Comox Valley Toyota! Yvan was amazing to do business with, made the whole experience relaxing and straight forward. His manager Oliver was great and Penny in finance made the paperwork a breeze too! If you’re looking for a dealership that’s not pushy and breaks the mould of a traditional sales environment, then look no further! They’ve definitely made a customer for life and I would recommend them to anyone looking for a new car or truck. Thanks guys! Brady

Heather Gatland

Drop off time is not service time. Be ready to leave it all day. They charge customers for simple servicing $100 oil change. The service staff go for lunch all at the same time and they make excuses for their staff. Car wash staff stood around having a soda while our car sat unfinished. Poor appointment management and uncaring staff satisfied with defending their own status quo. Take a lesson from Ford. This is for the Toyota Near Costco.

Leona Colebank

if you're looking for a car talk to the sales person-Chris Skimming. He is honest staight forward. He goes beyond what I had expected to find the car within my financial means & wishes. He doesn't go off & start showing you cars with no CD player. He understands when you say not tech savvy so shows you the best he has within all your parameters. Yup no reservations on recommending Chris to help you.

Zachary George

From the moment I stepped in to Rice Toyota, Andrew and his team made sure I was taken care of. Andrew introduced me to all the appropriate people which made the customer experience perfect. Post sale I wouldn't consider visiting another dealership. Thanks guys!

Gregory Marchand

My wife and I just purchased a 2018 Prius V from Comox Valley Toyota after not being able to find the car we wanted in Victoria. We drove up to Comox, met with sales rep Perry Langeler, and were very well served by all the staff at the dealership. We were certainly pleased with the service and love our new car.

Kevin Lawrenuk

Called in to Toyota this week to book a test drive on a new Tacoma. I have been driving a 1993 Toyota 4x4 for the past 5 years, so it was time to upgrade. I was greeted by a friendly voice in reception over the phone that directed me to sales, where John Dewitt was happy to schedule a drive. The entire experience was great, and I never felt pressured or pushed. John did an excellent job explaining the features and details of the new trucks and the differences between different packages. At the end, I felt informed and confident in the decision to close on the purchase of a new 2019 TRD Sport. Ashley was wonderful to deal with in the finance office. I would not hesitate to recommend John to my friends or family. Thank you for making everything so easy.

Susan Murray

Wonderful service and very pleasant staff.

Misha Arthur

Fast and friendly service, they got all my maintenance done super quick. Shout out to the shuttle driver (Jill..?) For keeping me company. And it's easy to get in and out of, unlike SOME of the places in Courtenay I could name... ????

Derek W

Bought my 05 Tundra and my 17 Tacoma here. At my recent service my alignment was somehow altered, after getting the defence mode runaround from the service desk, I was told they were refusing to correct the issue. I guess the cost of an alignment is too much to keep their customers happy. Do not recommend and will not return.

Krista Ortman

I had a great experience with Comox Valley Toyota. Tyler was very helpful, knowledgeable and personable during my journey of vehicle shopping. Because I don't live in town, a lot of communications were via email and he was really quick at responding! He provided me multiple options for payment plans. If you are looking for a Toyota, this is the place to go!

Val Exner

I recently had occasion to bring my 2014 Rav4 into Comox Valley Toyota for servicing. The staff couldn't have been more kind and accommodating of my needs. They went above and beyond for which I am very grateful. My only regret is that they no longer provide detailing service but I can live with that reality. Thank You!

S D

Wonderful sales team helped me buy my car last September (thanks John) friendly staff with our regular maintenance (thanks Debbie). From buying to routine maintenance to having extras installed to the shuttle driver (thanks for hopping in Anne-Marie and thanks to your regular shuttle driver [terribly sorry I have forgotten your name ???? ])everyone was helpful, polite and kind! I look forward to my next maintenance appointment and seeing you all then!

Andre Yim

Huge shout out to Bikram and his sales team for the follow up and transparency that they've provided throughout my search for a used vehicle. Although I did not proceed with getting a used vehicle from their inventory, my time interacting with the Comox Valley Toyota was extremely pleasurable. Whether you're in the Lower Mainland or on the Island, the guys at Comox Valley Toyota will hook you up.

AD Jean

Feeling very fortunate to have encountered Adam Norman on our first visit to Comox Valley Toyota. His courteous professional manner and commitment to customer service made purchasing a new vehicle a pleasant experience.

Paul Jones

Don't wash my car after the service if your only going to wash half the car. It looks terrible, and when you charge $169 for an oil change service the least you could do is give the car a good wash! Then the service guys asks you to give him a 10 out of 10 on the survey you get. Not!

Sullivan Cooksley

Fantastic service, extremely friendly and not pushy at all. Very helpful would recommend to anyone searching for a good deal on a great car. Perry did an excellent job, would happily buy here again.

RIMA CHART

I had an awesome experience dealing with this dealership! I had been shopping around to get a good deal on a new Tacoma and dealing with other dealership prior and having previous bad experiences.. Comoxvalley Toyota made up for all the other dealers that left a sour taste. Very transparent when dealing with sales. The sales manager James was very helpful breaking down all the numbers and made me laugh throughout the process making me feel more relaxed. My sales person Yvan was very knowledgeable with all the different options and extras i wanted and the Finance lady Carlyn got me a way better approval then i was told i would get and she was awesome to deal with! Super friendly staff that me me feel apart of the Toyota family! Recommend to everyone!!

Timothy Hodgson

Great service department. I can't wait to try out the sales department in 30 years when my Toyota finally quits.

Judi B

I'm really impressed by the staff at this Toyota Dealership. I have used both the service and parts departments over the past few years, and have always had excellent service and great interactions with all the staff members! Excellent!!!

Shannon Montgomery

Today I took my vehicle into Comox Valley Toyota to be serviced. When I dropped it off the service fellow that helped me made a comment about how clean it was and looks brand new. I do honestly take really good care of my vehicle it was immaculate. When picking it up I was very disappointed when I got inside. There was mud all over my mats and the door panel as well the sill plate. I would think when their working on a vehicle they would cover the mats and the seats. I would think the vehicle would be returned to the owner the same way it came in. To finish it off they did not reset the maintenance reminder on my dash. Now I am inconvenienced and have too go back just for them to have to reset it.

Marc Bédard

Recently had the chance to purchase my 2017 Toyota 86 with Comox Valley Toyota! Delt through Justice, Scott & Ashley to get the best deal they could offer me. Great experience, fast and efficient service and short waiting time! Everything is also much easier when you know exactly what you're looking for so they can work on things right away. Would recommend to anyone who wants good, fast and honest service for lease & finnce a vehicle.

Ted Boyd

Awesome place to buy a vehicle! Super people & the owner is pretty cool too! Thanks for the great experience!! Twice!!

Cat

The sales rep was great, but I found the financial rep exhausting. He was very high energy and seemed (fake)friendly enough but not helpful. The car we looked at was overpriced and he was not willing to budge on price. When you're already feeling stressed about buying a vehicle and when someone isn't willing to offer a solution but just keeps repeating the same thing they've said a million times isn't helpful. They need to listen more and not give their over used sales pitch. Be willing to compromise and read the persons energy. If they're stressed or low key do not try to overpower them with sales gibberish.

Bill Klassen

Great service all around! Mark Hoskins is a great salesman no pressure at all! James Evans the sales manager was just as great! Carlyn the financing manager can work wonders as well! Highly recommend Comox Valley Toyota!

Graham Fuller

Scott Stevens was my service advisor and my experience was great! Scott was accurate with his estimates, kept me informed with progress as the day went on and my car was ready when promised. This was my first experience with Comox Valley Toyota and I will definitely be back!

Jan Juurlink

I arrived in the morning, without an appointment, at Comox Valley Toyota after experiencing an unexpected problem with my Toyota Prius. I was met by Scott, a friendly and knowledgeable advisor. Scott managed to fit me in that same day to get the problem solved. In all, a very positive experience at Comox Valley Toyota.

Jim Celebrado

I walked in today at Comox Toyota in order to gain knowledge regarding the Tacomas. TJ met me at the door to welcome me. He was accommodating and very helpful. When I presented him with a situation which was beyond his capabilities, he immediately handed the situation to his Sales Manager, James. He then exercised his authority to meet my request stemming from the noted situation. Both TJ and James were “down to Earth” and pleasant to deal with. They presented me with “No pressure” approach. I appreciated their efforts. Thank you

Nina Arrowsmith

My first visit and bought a new used vechile. From the time I entered to the time I left they made you feel like family. My hats off to all the staff . My sales person was Brenonn K look him up he was great .

Ken Macdonald

This is a good operation. Not real cheap but nothing is anymore.

Alanda Lindsay

I have had 3 experiences here with other people as well as myself. Staff is fantastic. They bend over backwards and treat you so well. Thank you!

K In Courtenay

DO NOT BUY HERE!!! Brand new car falling apart after only a few months and they won't fix it EVEN WITH $3,000+ EXTENDED WARRANTY. Terrible customer service, don't expect them to call you back. Bickram was the only one I could ever get ahold of (he was good).BUYER BEWARE!!!! GO ELSEWHERE!!

Matt Welsh

My experience with this dealership over the last 9 months has been nothing but frustrating and almost laughable. Ive had my 2018 tacoma in to fix an air conditioning issue (under warranty) at least 6 times plus 2 separate trips to diagnose the problem. Every time a new problem has been created. I now have a vacuum leak issue since my last visit to fix the AC, which is still not fixed and I refuse to take my truck back to this dealership again. Highly recommend going else where.

kastriot mellani

Great people. I have been very well taken care by them .

Kimberly Cote

Just purchased a dodge caravan from them! My sales consultant nick was amazing and got me everything I asked for and did most of the deal over the phone so when I drove 2 1/2 hours I wouldn’t have to be there forever! Excellent service and the finance manager penny was awesome too! Highly recommend dealing with both

Jason Stevens

Fantastic service, Jill their shuttle driver was professional and accommodated my work schedule for pick up and drop off .

Lorna Doell

I want to highly recommend that anyone looking to buy a vehicle go to see Izik Van Hoof. He is an outstanding young man. He was patient, thorough, knowledgable, and went way past above and beyond to be helpful.

Leigh Cromack

I had the pleasure of dealing with Izik when looking for my new car. I gave him a narrow list of vehicles I would be willing to look at, and he managed to work within my requests and put in me an excellent 2010 Corolla. He was straightforward, respectful and I never once felt like I was being pushed into anything. He worked with me to honour my request of having an independent mechanic check it out and was always available to answer my questions. I did also have excellent service from Carlyn in the finance dept and a shout out to James for taking care of both myself, and my partner who purchased a few months earlier. I highly recommend this dealership for anyone who wants a low pressure experience and wants to find the right vehicle for them. I assure you they will do everything possible (and then some) to make it work for you 10/10

Donna Campbell

I have to agree with an earlier post. Drop off time is not when they are going to work on the car. I’ve had my appointment for several weeks and dropped off at 10 am. Should have been able to pick up maximum of 2 hours later. We are now at 4 hours and I had to tell them not to bother washing it as I need the car back. Plan to leave your car for the day is what I would suggest.

Jennifer Rollins

I had the best experience at Comox Valley Toyota today. Lori (unsure of the spelling) was incredibly patient and thoughtful with me and helped me pick the right vehicle for my needs. No pressure and no talking down to me. They all just wanted to help. Everyone on the team that I encountered was kind, considerate and caring and I even teared up a bit talking to Marcus at Finance because he told me he was proud of me. A compete 180 from my experience this weekend with a Jeep dealer. I’ve only owned Toyotas and this is why! Thank you for such a wonderful experience buying my RAV4 TRD Off-Road

RH Mikk

I highly recommend Izik if you’re looking to purchase a new or used vehicle at Comox Valley Toyota! I recently traded in my 2012 RAV4 for a 2018 RAV4 Platinum AWD and am very pleased with my purchase. Izik was very helpful and professional throughout the entire process. Thanks again Izik!

Gary Maccormack

We were very pleased with the over and above service we received during a stressful time. A big shout out to Izik for the highly personalized service. A big thank you also to manager James and his team. We will highly recommend Comox Valley Toyota. Gary and Cindy Mac

Kelsey Dubois

Izik was amazing in helping me secure my first used vehicle through a dealership. The process from start to finish was super easy and he was so accommodating for my weird working schedule. He even offered to stay late or come in on days off to help me out. I would recommend anyone who was nervous about car dealerships to visit Izik! He’s a stand up guy who doesn’t mince words about his work. Thank you for your guidance! I love my car ????

Ashlee Labbe

I bought a 2020 Rav4 off of Izik a couple weeks ago and would love to rave about him!! When i walked on to the lot i was prepped for a pushy sales man to walk out BUT i lucked out and Izik walked out! He answered every question i had about the car and at no time did i ever feel like i was pressured into anything. He let us take our time with the decision and when it came to talking numbers i was really pleased with the end (even getting roof racks included in our deal for my paddle board!) After the purchase he called to check up on everything and was always welcoming questions! He even went to lengths to make sure my appointment for my roof racks was in place & let me know when they came in, in a timely fashion! Really appreciate all your help Izik and i couldn't recommend a better salesman! Customer service must run through his blood because he is one of the friendliest people I've met !!

Calib Allen

Great staff! Mark was a pleasure to work with. And... The gm was threatening and was extremely inappropriate with us after we found a better deal else where that they could not compete with. Definitely shop around and compare with other dealerships.