Reviews of PetSmart (Zoo)

Logan Bonneville

Good staff. Knowledgeable, and decent prices.

Arlene French

Very helpful. Worker. And. Friendly

Lisa Forryan

Fish selection is great.

Mikayla B

Love the selection

Shay D. (IdVortex)

Good variety of items.

Jackie Pineau

Was out with my fur baby n took a chance to see of they could cut Jades nails...was able to take us right in. ???? Service was great

Danny Lane

Good selection.

Dylan

Service not efficient you can stand around in the same spot looking as if you need help and no one comes to ask if you do need help they just blindly walk past you. You have to go find someone and tell them you need help. Beta fish area is gross water is disgusting along with a few dead beta fish still on the shelf that have been there for a few days. Live fish tank area is gross tanks still look dirty even though they look to be recently cleaned along with multiple dead fish in the tanks. Would think a company like PetSmart would have tasks for employees and things to check on in order to bring people to buying their pets.

Maurice Sigouin

Great pet orientated staff!

Shop Yoga

Great service, fast and friendly.

Tammie Smyth

Great service

Nehemiah

I like the store. The staff are great. But every fish I've gotten from them has died within a week. Same since I live out of town I'm not going to freeze my dead fish to take back to the store work the receipt. I like the prices there. But I might pay more and shop elsewhere from now on. One more try possibly.

Anne-Marie Jarrett

Staff too busy talking amongst themselves to help customers, got a fish today and then she walked away leaving several dead fish in more than one tank

William Calhoun

My go to store for pet food.

Nikki S

Dog got haricut, they are so great and do a really nice job.

Lauren MacNeil

I bought something online and it was delivered within a few hours via Doordash! It is a cool feature that they offer.

Mike Slaven

Loads of variety and very pet friendly! Glad there were some cleaning supplies in the aisle :)

Ryan Eagles

Great store. Knowledgeable staff. Love meeting new dogs on my trips to the store.

Sylvain De Lafontaine

Great variety of dog and cat foods

Jamie Howlett

Always clean, helpful staff, decent sale prices.

Patrick Ross

Lots of different products under one roof. Costco products available but much higher price then at the Costco store; still lots of good prices.

Michael Smith

All kinds of pet supply options.

Jenna Tanner

No one around to help me. Male worker on his cellphone leaning over the cash area counter.

DJ FM

I don’t have a problem with the store at all I have a problem with the grooming girl name Natalie she’s rude and cruel to the animals, I have no idea why she is there to groom animals, I took my beautiful white Himalayan cat to shave him like a lion for the summer, the package I bought for 76 $ includes shaving plus bath and should take an hour and a half, she took my cat and shaved him like a rat for less than 15 minutes and put him in his cage and gave him to me with mean attitude, I came home to find out how my cat looks like, I was shocked I started crying and I bathed him, I called to complain to her manager she answered the phone and said I am the manager, again with attitude she said you can come take your money back I did and ask for the real manager and complained he said sorry about your experience but I’m pretty sure that nothing was done about it . I don’t recommend for any cat or dog to be groomed , shaved or touched by Natalie ever, as for me I will never ever step a foot in this store ever again,I will also tell all my friends about her anytime I have a chance .. I don’t even know if his hair will ever regrow the same or he would look the same ever again, but I hope the store will do something about Natalie being a groomer there.

april h

Great place to shop with your pet

ANDRE CHIASSON

Great spot to pick up any of your pet supply needs. Lots of helpful and friendly staff!!

Patrick O'Hanley

Staff are really nice there. Natalie always grooms my dog Scrappy and she is so nice. She even made him a cristmas tree ornament with his name on it.

Ariane Boulet

Proper care isn’t respected. Very poor knowledge of the well being of our pets, especially rodents. I didn’t find what I was looking for.

Sean & Pouces

Across Canada I rate them in the top five for customer service. Staff was very helpful. A cozy size store for the island. Not the largest but definitely not the smallest. Good prices with a clean grooming station. However if an item does …

Megs Waterous

Terrible experience at the self-grooming station. Nobody around and we'd been told when we paid at the front counter that if we couldn't find anyone back there that it was pretty self-explanatory. Since we have a large reactive dog we went in to the wash bay area to get started as we had also been told that there would only ever be one party in at a time and it was empty. Eventually someone showed up but didn't speak to us-rather they talked to another party that had shown up. They then thought they would let the other party in to the second bay even though they said they weren't "technically" supposed to do that. We indicated we have a reactive dog and so it wouldn't be a good idea. We were not offered towels-luckily we had brought our own. We rushed the job because someone else was waiting and as we left after trying to sweep away any of the oversprayed water to the floor drain (that was clogged with hair from a previous dog) the attendant just glared at us. If we somehow breached some hidden protocol they could have let us know but we just followed the instructions on the wash-station. What a horrible experience it was through and through as we were made to feel so unwelcome. We won't be back to spend any money at Courtenay Petsmart.

Jonah Sudsbury

Great selection. Good start for new pet owners.

Don Rayner

Clean and well maintained, good selection of goods. Friendly and knowledgeable staff. A bit pricy compared to other optins in the area.

TINA Denneny

I like the job they do grooming my dog. I just wish they would answer the phone so I can book the appointment.

Dave Macdonald

Staff friendly and helpful

Jaymz Meh

Not sure what has happened since they moved to New location but all the regular groomers have quit and there is no one to groom. ???? Went there to get my dogs nails cut and they could only do 3 paws and charged full price. Hearing some nasty rumors why all the groomers quit so who knows what's really happening but I heard charges may be laid against staff. So be aware before bringing your pets there.

Tina Carnochan

I absolutely love going to this store, the staff are AMAZING. They are extremely well educated on animal care and nutrition.

Melissa Lefebvre

Always a great experience going un In

Mayndi Hutchinson

Great staff!

Jeanette Gordon

Not good

Ryan Roga

We had our 2 small dogs booked in for grooming a short while ago. It was the worst job I've ever seen. The girl shaved off one dogs eyebrow right down to the skin. The other had random long pieces all over the place. She boasted about how fast she did the job and honestly I wish she just took the full time that we paid for and did a good job. If I owned this business and this was the quality of work that employee was boasting about I would fire that employee immediately. We'll be taking our pets back to the other groomer in Cumberland. It's a longer drive, which we were hoping to avoid, but this is ridiculous. I think we paid $135 total and it was a total waste of money. What a mess.

Fiona MacPherson

Engrave your own pet tag.

F. S.

Three very poor customer service experiences, refuse to waste any more money here when we have two other awesome local pet stores to deal with.

Hannah Cox

Good selection, sometimes busy with a long line

Gale Carnevale

Bery helpful..nice spot

Tom Tentoglou

Staff are knowledgeable... But not enough people working Friday afternoon.

Danny Gallant

There was not a single smart pet inside.

Louise Vessey

Great selection of cat food, toys, litter....whatever we need for our four kitties. Prices are competitive and staff always friendly and helpful.

Justine Denis

Great new store in courtenay. Now I don't have to drive to Nanaimo to get pet supplies from PetSmart

Kristina Dunphy

Poor stock, staff unfriendly, NO LIVE PETS

Arno Lohse

(Translated) Had our dog on vacation, was always our first choice if we wanted to buy food (Original) Hatten unseren Hund mit im Urlaub, war immer unsere erste Wahl wenn wir Futter kaufen wollten

Tracey

Staff friendly and helpful, inventory is fair. Unfortunately they are unable to order any products the head office hasn't approved.

K.I. Matthews

Good selection- only place to get what my cat likes. Aisles cluttered today.

Kathleen Green

Ok. Lots of products being sold that are inappropriate for pets.

donna mclure

Awesome service

Cody Woodcox

The staff weren't very friendly.

Bevan

Worst service I've ever had at a pet store

Ray

Got some of my favorite fish from pet smart. Ì also get my live food there

Licorne C

Needed a crate and found a good variety of them

KangHyeok Lee

Well organized but selections are limited

Jake Wehmeier

Abusive and lazy staff. Avoid this company and all its stores at all costs. They don't even respond to comments because they know they are true.

Custom Charger

Really clean and enjoyable environment. The kittens they have are cute. The staff I talked to are also very knowledgeable.

E K

The staff are always so friendly, professional & helpful. So many varieties of items to choose for any animals you may have.

JS

Decent prices, dog friendly, great customer service.

Hannah Campion

Store is well laid out, well lit and clean, and staff are friendly, helpful and knowledgeable.

Jessica Brown

Great venue to find all your pet needs! A pet grooming service is located within the store for your convenience. It is rarely busy or crowded, and many different options are available for your pet's needs. Feel free to bring your dog or cat inside to visit the staff while you're shopping! (On leash of course)

Logan MacKinnon

Informative employees!

SILENTSQUID

Good customer service

Harry

Great store with great experience

donna barchuk

They have everything. The employees are very friendly and helpful.

Sandro C

Good service. Prices are on the high side.

Janice DeCourcey

They are always have been very helpful and friendly, l have shopped at PetSmart since they first opened, Always have lots of supplies that are there when you want them!

Peter Elliott

Great service on Duncan's first cut. Friendly staff, helpful service in grooming. If you think you're paying to much, or you want to make a change, try Petsmart. My coton got a great first cut and looks great. The groomer took the time to interview me about my dog, and did a great job.

Marc-Antoine Lamoureux

Large selection of pet products. Informed staff.

A Davis

Tons of options.

Myles

Always good service

Wd T

Always friendly and helpful staff. Everytime I go to this store I'm greeted with a smile.

Nick Manuel

Shopping here is kind of a toss up. I've asked for help several times only to realize the staff had headphones in and music playing (I could actually hear the music when I got close enough). I've also been helped by some extremely helpful, friendly, knowledgeable staff members.

lada Balla

Not the biggest one I have been at. Big company. Nice store clean.

Lisa Hagen

Always amazing sales, friendly staff and short wait in line..

Randy Kuypers

If you are a pet junky this us a great place to find many niche items and supplies. I just have issues with the high price of most things... You need to sign up for a free membership for all the sales in the store... Not a fan of that...

Allan Leard

Always happy with service.

Vanessa Brown

Great staff lots of supplies to choose from for my new bird.

Steve Buell

Found everything I needed quite easily. Great variety of items. Reasonable prices and friendly staff.

Crystal Cromwell

The staff are always super friendly and helpful.

Sara Bissonnette

Absolutely love this petsmart. I get everything I need for my dog

Andrew Cohen

A standard petsmart, has all of your basic needs for your pets or animals. Biggest benefit is their staff, I've never had a bad experience with them and they're always very willing to help. Sometimes the stock can be a little low, that's mostly because the island is small and sometimes shipments take a while. Overall a good place to do some shopping for your animals.

R Hate

Don't buy pets or feeders here. Buy from a reputable breeder.

Gabby Girl

Very pricey but my pets love it

Nancy Richards

Wasn't there

Mark Wight

The girl working in the fish department knew her stuff - have excellent advice on fish types/size of tank required and virtually everytime fishy related. Definitely will be making future fish purchases here!

Daniel Rashed Real Estate

They are amazing here. Super clean and groomers really do a fine number on there cuts. My dogs look like I actually take care of them when I pick them up. Haha ????

Terry

Always friendly and really nice to our pets

Ashley Gerbig

My mother and I are there almost weekly. The staff know us by our dogs' names and are always ready to help and ask how the pups are doing. We also get all three of them groomed by Megan. She is fabulous and really cares about our dogs (and I'm not just saying that because she says they are her favourites)

Peggy Henwood

Beautiful store and friendly staff!

Phillip

Clean and freindly environment

Anytra Eterovich

Great experience, helpful staff!

James Browne

Amazing people great selection. Well done.

Mark B

Stopped in for cat litter friendly staff

Marjorie “Arleen” J

Their fish are a sad sight. Their tanks are badly kept, full of dead fish everytime. Their staff know nothing about the live fish that their selling. The bettas are always sickly looking due to being in cups and being badly taken care of. If you're looking for healthy well taken care of fish The Atlantis is way better.

Larry Lorimer

Always helpful staff. Knowledgeable about products in store. Groomer did an excellent job on my dog.

Craig Macpherson

Not bad .. lots of variety and easily found what I was looking for.

Barbara Joslin

Quiet

Lisa Birt

Great customer service. Was in and out in no time.

Joshua Burt

The only place I go for pet supplies, huge assortment for any type of pet

James Sobey

Got our dog groomed for the first time. They did a great job! Prices were better than expected on some stuff. Took a star off for that intersection right outside the store. Nobody stops on the line. They have to stop on the crosswalk of …

Dallas singleton

The staff is very helpful. If you ever need anything for your pet or even buy a small pet, this is the place to go!

Spen

Found everything I need after asking for help during this visit. The person I asked was not hiding the fact that she was siper annoyed that I asked for help! Maybe she knew I was not local. I guess she was busy stocking shelves and I get that but I was I need of assistance ! Everyone else was very friendly!

B.M. Wilson

My wife and I are in here every week buying either fish or things for our animals and normally we have awesome experiences. However, we were in today to pick up some fish, we knew exactly what we wanted, and we were completely ignored. They helped several people that came up after us who were undecided on fish while we were trying to get service. When there was no one else to help aside from us they just refused to look at us and kept doing paperwork dealing with crickets and talking about the female employee going home and about taking a break. My wife and I were STUNNED. We are in there all the time but we didn't recognize the two staff members who ignored us. We even had to ask them to get people to help us get fish and they had the audacity to go "Oh we didn't know you wanted fish." Yeah I guess if you look at us once and then refuse to acknowledge us you would think we didn't want fish. The kicker was that we were loudly discussing which fishes we wanted and asked even louder are these employees seriously ignoring us. When the male employee finally decided to help us he ignored how we asked to him to bag the fish because they were going into three different tanks since he apparently knew better and he was extremely rude and blunt and acted like it was a chore to help us. We were nothing but polite to him once he acknowledged our existence. It's your freaking job to help people and make your company money. If you don't want to help people then find a different job. If we didn't need the pleco for our Frontosa tank we would have left. This left a bad enough taste in our mouth that we will go elsewhere for our needs.

nancy sauve

Did not have any of the things that we asked for,

Stacey anne Singleton

Awesome place to shop , GREAT stuff.

Morgan Jackson

Clean and well stocked shelfs.Area for small animals like hampsters,mice,and special breeds like Russian and teddybear hampsters was sold out of almost everything.This area has been lacking in stock everytime I go there.Rest of store was great otherwise.

Joanne Doucette

Great

Nav Dhillon

Great selection!

gallantish

Helpful. Need a bigger fish section.

Valfaye Shaffer

Skinny pigs... too cute

Joyce Micol

As much as I dislike live animals in-store, the store itself is bright, staff is friendly.

Tammy-Dawn MacDonald

They know their stuff!

Roger Vander Kaay

Very helpful and friendly staff

Kaitlyn Stewart

They have amazing staff brought my nervous rescue in today and they were so kind and caring with her. Woukd recommend to anyone has an amazing selection and caring staff.

Mike Franz

Never thought I'd have to check expiration dates at the pet store but make sure you check. I bought dog food that's been expired more a month and a half. Very dissatisfied. Expired food shouldn't be on the shelves

Steven Lafleche

Dig grooming is very expensive; $95.00 plus tax.

Brendan Henry

We take our dog here to get groomed, and she reliably comes back in a good mood, looking great, and with a good report card. Highly impressed!

Stacey blackett

Amazing selection. Great atmosphere. Wonderful customer service. Most importantly pet focused and pet friendly. ❣????

Chris McGuire

Lots of selection!

Molly Matthews

Love shopping for my fur family. Always spend too much money though lol

1980woodpixie

Shelves are pretty empty

Cameron Seguin

Go in and stand there for 20 minutes pressed the bottom 3 times for help no one came finally we decided to go to front to be told no we can't sell you fish cause they all came in today like okay you couldn't of just came and told me very unhappy with the team at this petsmart

John Cunningham

Store is clean, staff are helpful and friendly but sometimes not enough staff working.

Kevin Nelson

Staff member busy talking to a friend and had to wait until they were done. Not knowledgable on the item i was looking for.

Courtney O'Brien

This is my first ever Google Review. I felt the need to review PetSmart Charlottetown because of the excellent service I received when I was there over the weekend. I was having an issue with my puppy and was looking for a specific product and the employees (not just one employee, 4 or 5 employees!) gathered together to help with the issue that I was having. I was so impressed by their helpfulness and level of caring. I will definitely go out of my way to visit this PetSmart location whenever I am in Charlottetown again, and I would highly recommend this store to anyone in the area!

Marie Gallant

We bought our male Betta here! Very clean store, good knowledgeable staff and friendly as well. Highly recommend the store for any of your petting needs.

Veronica Hasler

Helpful staff

Camillea Dean (CamilleaD)

Always get my cat litter there, Dr. Elseys is the best!

Angela Kroemer

Staff was friendly. They dont have all the living things stocked.yet. I am sure they will , in due time

Christy Jargo

Riley was awesome helping us find what we needed and helping to the car. We are new residents to PEI and will make this our go to pet store

Stephanie Scharf

great job on the dogs nail trimming. stress free.

Danae Lank

Clean and knowledgeable staff that were easy to find

Ken Tedford

Great place.

Julia Skipper

Regrettably was not able to find item I needed, small animal carrier. But generally well stocked pet supply store.

valerie marchand

Great group of employees. Pleasant and very helpful

joanne power

Lots of variety and staff are more than willing to help. I will continue to shop at this store

Susan Douglas

Very helpful finding me a medium kennel to fly out some puppies. Thanks Jessica

Byron E

Always find what I need

Bob Briehl

Great selection

David Cliffe

Went in to look around and got lost looking at everything ???? found some great sales and a Halloween costume for my dogs ????. A dog dish at 75% off ???? and the birds and fish are awesome. They have dog training on site, I didn't like the way strange dogs came in barking through the middle of Isle ????. Besides that, awesome day.

colin brunet

Very poor service, I am a ex employee of this location. I Called today for parrot formula, the ASL had answered the phone and told me they didn’t have any within the store and that they only carried one brand. Both was wrong. I went into the store to purchase it and it was sitting right on the shelf. Again at the cash the ASL went on to say they didn’t carry this brand but went on to sell me it. I personally won’t be a customer of this location anymore.

Barbara Leao

Great store for pets and pet lovers.

Graeme Brown

Had a return to make and it was rasy as making a purchase. A true test if good service. Well done!

Earl Gennis

Always well stocked.

Ricky Dalton

Really this is the only game in town. Service can be hard to find. I have had terrible luck with fish from here.

Melanie Lucas-Ronaghan

These gals in there are the best groomers! My Maggie loves them all, I wouldn't go anywhere else. They are very knowledgeable, friendly, quick, and they know their stuff. My Maggie always comes out looking her best!

Michael Steele

Very knowledgeable in the care of your pets!

john mac

Lots of dead goldfish in the tanks. Not sure why they were not cleaned up.

Braeden Ross

Great place for animal supplies, although on the pricier side it is still a good place to shop

Roseanne Sherren

I am a member and like getting the discounts. I do find them pricy thou!!

Jody

Cute little pet store I like visiting here when they have puppy classes,

Tanya Harding

Great staff and servics

Peter D

I find the staff here are always super friendly and helpful. Great service and great selection. Pet friendly, so you get to say hi to people's doggos. Recommended.

AuroraSinclair

We've been overwhelmed with the new puppy. I went in one day with a long list and asked a staff member if she could help me find all the items. She did! She even helped fit all the various collars and harness. Her wonderful assistance was very much appreciated! Every time I(we've) gone in, the staff has been very helpful.

Darren Dingwell

Lots of great stuff and help!

Jimmy Farrar

Sells great snakes I bought one

Elizabeth Campbell

I have had a lot of good and friendly experiences in the store. I usually find what I'm looking for or at least something that will work for me. There is sometimes a few dead fish visible in the tanks but its not as bad as some stores I've seen before. Noticed they do carry a few live water plants but they don't have real wood available for in aquariums.

David Panton

A very helpful staff member was able to find exactly what I was looking for

Earl of Sandwich

Professional and knowledgeable staff. Great selection of products.

ethEYP

Animals were well cared for store was very clean

Christian Southgate

Good range of pet stuff, but a bit pricey. They have rescue cats that you can adopt!

Brittany Purves

My husband bought a beautiful baby albino guinea pig from here and he wouldn't eat properly, I found out that he has severely bad rear teeth problems. They told me they had all of their animals vet checked (clearly untrue), all they told me was that because his 2 week warranty was up they couldn't do anything to help, and they said the best they can do is take him back to basically put him down. I will no longer be buying any animals from this or any petsmart, they are rude and disrespectful to animals of any kind!!!!

Steve Muise

Pet lovers store of choice. I love that I can take my dog there and not have to think twice about someone saying my dog isn't allowed there.

Liv Howlett

Great spot for pet supply and it's always nice to see dogs in the store

Andrew Potter

Good prices but hate how they treat their animals

Mark Verhulp

Good selection.

Michael Matos

Not much stuff at time of going.

Adam LeBlanc

Great pet store, they carry many varieties of different products and the staff is very friendly. I'd say that on average the staff is less knowledgeable than the other local pet stores but they get the job down and someone is generally around to answer questions.

Joanna Marie

Staff were amazing with offering help. Their head groomer Amanda is a gem ❤

Tammy Duncan

Grate prices and everything you need.

Jean Simpson

Love the kitten we were able to adopt. He's adjusting very quickly and has us wrapped around his little paw :-D Thank you for working with the Humane Society and helping us find our furever friend.

Jonathan Henderson

Good pet supplies. Reasonable prices for pet grooming.

Tim Beals

Helpful and knowledgeable staff who can recommend things for your pets

Chad “Phantom Clyde” Acorn

Lost my bosses order but they felt bad & tried to find it. Did try to give a deal

Karen Rodd

GreAt variety, clean store, friendly staff. I get my cat her Inaba Churu there. She would not be happy if they did' t carry it.

Brenda Mclaughlin

Very friendly and helpful staff, but they only have limited stock and do not always have what I need

jayrok17

Great customer service

Jeremy Johnston

Great staff and a decent selection of items. Not great for livestock but it's a small town..

D Perry

Lots of selection however prices are higher than most

Luis Hernandez

Everything you might need for your pets, ys there!!

Crysta M

Great store and staff

H Pagé-Yelle

The attendant was really helpful

Sandy Anderson

Big inventory

Tracy Bruce

Nancy and staff are always helpful and knowledgeable

Cheryl F

Great customer service. There's always someone there to help you and take the time to make sure you get what you need. I've bought 2 fish and 2 guinea pigs there in the last 3 months, and have had nothing but good experiences

Coleen Creed

Staff are helpful

Bee Mcmahon

They r very helpful when u go there

Shannon Campbell

Always friendly and eager to assist you

Rechem Ryan

Tons of stuff

Zoey Spears

fish here are in a terrible state. got a young hamster there though lasted past 1 year so far so good on them on that. service is ok. so three stars for me only go there now to buy animal food.

Kevin Jenkins

Great selection.

Brandon Langley

Selection is pretty slim for the reptile section but good customer service and plenty for any other animal

Cory “HOLLYWOOD” Drake

Great staff and great prices/products for your furbaby

Gary E Schoenfeldt

The groomers refused to provide service for my dog because he "only" has a rabies vaccination tag, and not a written certificate.

Sheri Wood

Cashier was very pleasant and a great help.

Blair MacKinnon

Went in to get hip & joint medication for old owners old dog - GNC brand at 750 mg of gluecoseamine. Had to ask for help (staff & assume manager) - in another aisle talking. Manager informed me no longer available, don't know why "they" keep taking stuff away and sending different - and this one is its replacement! It only had 500 mg gluecoseamine - yet one beside it has 600 mg of gluecoseamine. He was not friendly, not informed, not helpful - my first time experiencing that in this store. I am no longer a customer. Don't take advantage of seniors just because you don't know your own product!

Lisa M Blanchard

Helpful. Happy staff.

Bart Vander Elst

(Translated) Solid. (Original) Degelijk.

mary gregory

Get store service à little lacking but over all it is a good store I go to alot

Jurgen Krause

Great management and competent friendly people.

LUCAS YOUNKER

Get place and good prices

Stephen Fahey

Frienddly

Lynne Parsons

3/10 for recent grooming of standard schnauzer. feathers were uneven, asked not to cut beard, just trim. they cut beard, all in all job was rough with grooming clipper tracks still showing a day later. When store opened we were told 65.00 for groom. Bill was 85.00. We will not be back.

James Thomas

Friendly staff

Mark Jackson

Friendly service and lots to choose from

程吉聪

they labled the price of the fish wrong...I talked shop assistant and she didn't even look at the price tag and thinks that I can’t tell which is which ????, they should really be trained well, even I know more about the fish than they do. that really ruined my good impression of petsmart...

Don

Super nice staff. Good selection. Would highly recommend!

Kathleen Kohn

I don't have words to describe how wonderful the grooming services are. Thank you Megan V and team for treating my babies Larry & Kelly so perfectly. When I brought them to you, they were in pain, knotted and lethargic. When I got them …

Yiran Tao

(Translated) Things are expensive and the quality is not good, plus the cashier's attitude. I have bought more than 300cad here (cat litter and cat litter pots canned cat cat air fresheners, etc.) of which cat litter pots are bought home and found that there is a quality problem that needs to be returned, so I returned to the store and asked to replace it. Excuses are not refundable (ex: the litter box is incomplete; more than 2 days; only the original card can be returned; and must come by yourself, etc.) (Original) 东西贵而且质量不好外加收银员态度一般。我在这里买过超过300cad的东西（猫砂 猫砂盆 罐头 逗猫棒 空气清新剂等）其中猫砂盆买回家发现有质量问题需要退换 于是回到店里要求更换 被店员刁难找各种借口不给退（ex：猫砂盆不完整；超过了2天；只能退回原卡；以及必须本人前来等等）

Laura

Staff was indifferent to the suffering of snails left to die in deplorable conditions (live & sick snails left in filthy unwashed aquariums with long dead decomposing snails). Please get your pets & supplies at Stacy's Pet Depot or Pet Value. Do not support this neglect/abuse.

Vivian Huang

Pet store sells products that are unsafe for hamsters and all cages in the stores are WAY below the minimum requirement floor space of 450 sq inches. I would suggest doing your own research instead of listening to the employers.

wilson zhou

(Translated) The largest, most complete pet store in goods and services (Original) 最大型，货品和服务最齐全的宠物店

Sandra O'Connor

Friendly and helpful staff

Elizabeth Macewen

The girl (I believe her name is Grace) In the fish area was absolutely amazing. She really knew what she was talking about, she was extremely helpful, and although the day I went she was so busy with about 5 "groups" of customers not …

Jody Collins

Lots of selection and helpful, friendly staff

Dee Bodman

Great store and friendly staff! I was visiting from Winnipeg and the associate was great and we chatted a bit. I love seeing how nice and clean the store was.

Matthew Fraser

Staff are great here, selections for bird items have decreased massively since last year.

Emily Darte

Not happy with the condition of the fish.

Joe Macisaac

Service was great prices are a little expensive but overall good place to shop for your pets

effazin

Had my large, but cowardly, cat in for grooming. The groomers were excellent with him, and I was very happy with the outcome when they finished. They counselled me which procedures to choose keeping in mind his personality, and likelihood to panic, and to my surprise what they recommended and we ended up agreeing on was a fair bit less expensive than what I originally had in mind. I know a lot of places will up-sell, pushing you to spend more. This is one of the few places that I've been that willingly recommends a less expensive option. While my fur-baby obviously didn't enjoy his beauty treatment, he also didn't come home and hide from me like he does after he's been to the vet, or another traumatic (to him) experience. I'll definitely take him back when it is needed!

Holly Watts

Nice staff.

paul cormier

They Rock

Chantell Marie Gillis

I always enjoy my visits!! I always end up getting more than I need :)

Ramona Breedveld

Its a O' My! Seeing the little creatures inside the cage moving around and some hiding inside their little room are fun to watch. Every single one of them.. Love Prophet Ramona

arbeaua

Cute little skinny pigs!!

Lucas Robinson

Anika helped me out and I couldn't be happier. She was so friendly and even more knowledgeable! I learned about everything from domesticated pets to African animals! Wow, keep up the good work!!! It's not often I feel good about spending my money! I will be searching for you again next time im in store!

Trevor Stephens

Have to be a member and sign up to get prices listed

Chantelle MacDonald

Friendly Staff, great prices and Pet Friendly

Shawn Decourcey

Good little place for getting fish for aquariums

Mini Barns

It's adequate

Trent Gillis

These guys are managed by liars. Yesterday I was in and bought 137 dollars worth of stuff, and they double charged my card. So I called last night and was told I would receive a call back. Today, I called at 230 because I hadn't received a …

Jennifer Pineau

Good

dan hobbs

Gr8 place m8

Darlene Crabbe

Very helpful. Returned my cat food & helped me find low protein food I needed. No fuss no muss. Great

John Thornton

Excellent foods and friendly professional staff

Greg Martin

Walked in from the rain with my dog looking to buy a ball for her. The assistant was very helpful and led us straight to them. The cashier gave her some grain free treats too.

Di

Very polite staff and found what I wanted.

Joy Auld

I was looking for a harness for my new kitten and I actually took my kitten with me to the store so I could hopefully find one that would fit him. It took awhile to find someone to help me and she pressured me into buying a harness that …

Terry Anstey

They have nice things. The nice things seem.to cost a lot.

Emily S.

Very helpful staff!

Tim Sock

Value pet supplies.

natalie macdonald

Great store friendly staff

Rena Hamilton

Always get my pet supplies here

stephen macdonald

Nice place to shop good selection to choose from

Tamara Harris

Natalie in grooming is awesome!!

Ruth Webster

Cashier Jayd has wonderful customer service

Melissa Halliday

One of my favourite places to shop for my dog and two cats.

Amy Greene

The staff were verry knowledgeable and helped me with information to take care of our new leopard geko.

Addie Sanders

Kind customer service. Always my go-to for pet foods and toys.

Natasha Holmes

Store is always clean and staff is very helpful they live their animals at our petsmart and it shows

Jeremy M

Very nice staff, great selection of food

Al Forbes

Great place and great staff

Twyla Muir Muir

The customer service was amazing as usual...always going out of their way to help.

Julie Oraniuk

Good stuff

Peter Noonan

Really good advice as to deworming and use of shock collars. Three employees were very helpful.

Nate Betts

Huge variety of toys, food and treats. Prices dont exactly beat their competitors, though.

Warren Nickels

Good sales, slow checkout and annoying data-hungry loyalty program that is required to access sale prices.

mavis paynter

Great store for pet supplies. Friendly too.

Shannon LaBobe

Great an friendly sevice...very informative about everything

Laura Chaisson

Pet smart is by far the best Pet store in PEI. Great friendly staff, Very clean place and their small animals are very well cared for. I would highly recommend people looking for anything for their pets to go there.

Janet Hammond

Such nice people!

Ralph Mckenna

Every fish I got for the young fellow has died will never buy there again I think there fish contaminated my tank

Rémy Lanau

(Translated) Nice store. We find everything there for kitty and kitty :) (Original) Jolie magasin. On y trouve tous pour pitou et minou :)

Heather Thompson

great store friendly staff

Lisa Anderson

Not selling fish for a couple more weeks. ????

Samantha Dimery

Amazing service from I think her name was Lydia? Thank you so much for a great first experience!

Mmm Mmm

Absolutely ridiculous franchise or business as a whole!!! (I'm sure they'll blame each other). Online order was being shipped from Cornwall. Petsmart cancelled my online order even though goods were available, and afterwards, cancelled to follow-on replacement order. I simply can't buy anything from that place!!! Don't believe the availability of online products - it's poorly managed!

Diane Ezard

Second time there ..Pet went there for a bath and nail cut and was there 3 hours and nothing had been done only to find out they couldn't even cut my pet's nails and I still paid almost the full amount. I get that animals can be nervous but I don't know of too many animals that love getting this done. Just seems like they are not experienced to deal with various types of animals. Not impressed.

Kandas Macmillan

Beautiful place an staff

Mike MacLeod

Great staff and it's a good place to go for hard products, but avoid their fish area altogether as not a single fish has lived that I've gotten there. One pleco killed my entire tank with sicknesses a couple months ago (partly my fault for not quarantining first) yet all fish from other stores survive no problem and are sickness free.

Don Power

Good customer service

Carl MacKenzie

Very expensive

Chris Tierney

I absolutely love going to this store, the staff are AMAZING. They are extremely well educated on animal care, I would like to thank Andrew in particular for his wealth of fish knowledge and getting me set up with the right fish for my tank.

Colin Cairns

Great store but over $30 for a 5 ft leash c'mon man!

Nikki M

Clean and well stocked store. It's smaller in size compared to other Petsmarts but still has everything and easy to navigate.

Brandon Vallee

Staff where mean

Alison Zed

seem short on staff and staff that are helpful .most staff are nice not their fault they are not trained to know products lots of items to choose from yet out of many things i look for as a rule

Shawna B.

Good selection, good prices. Sad to see the small animals in such tiny accommodations though.

Lisa Robinson

The staff were all hanging out up front. It seemed I bothered them to ask for help in aquatics. And the state of the poor Bettas, many dead. Actywhole store was dirty which is really sad cuz this one is brand new Last visit for me

Angela Schuberg

Friendly staff and well stocked! @labradoodleadventures

Andrew Tucker

The staff is always kind and accommodating!

Lillian Mori

Very disappointed today with Natalie and Meghan of the grooming dept. and their poor choice of customer service and lack of compassion towards me and my two dogs. Annie my westie sat there in a crate for 40 min., not being bathed while I drove home to get Boo my miniature schnauzer's rabbie update paperwork. Then after I drove back again they refused to bath Boo. So both of them did not get taken care of. They said they did not have time. The appoint was for 10:30 for 2 dogs, and I was back at 11:10 with Boo. Why was Annie not done anyway? Why did they leave her in a crate till I got back and then tell me they were not going to do Boo, she could have been done, they said they did not have time. In the past it has been 2 hrs for 2 dogs and today, not enough time?

Katherine Doyle

Very friendly service

Cory Drake

Great staff and great selection of food and toys.

Dawn Church

Very nice &clean &friendly staff .I wish the prices were lower.

Tracy MacDonald

I can always get what I need here and the staff is super friendly and helpful.

Mary Chiasson

Certain things always out of stock

Steven Buell

They never have enough staff and hard to find help

Rob Pineau

Awsome place for pet supplies and getting your dog cleaned up and nails clipped. Thanks guys.

Nick

Staff are helpful

Alex Waugh

Just like any other pet smart

james robertson

I adopted a cat through the Charlottetown PetSmart store. The staff member who assisted me was very pleasant, knowledgeable and sincere. The whole process was smooth and left me with a great impression of your store. I will definitely become a regular customer.

Christine Bourque (Chriboo)

Though I do prefer to go to a local vendor, when I do go to PetSmart the service is great and I do normally find what I'm looking for. Blue Ribbon pet supplies is locally owned and operated and I go there as a 1st choice when possible though.

Morgan Lambert

Always so helpful, so great with your pets, from helping to size harnesses, grooming or questions about nutrition.

Nathan Walters

By far, the cleanest, most well kept Pets Mart I have ever been in!

Bryan Fournier

Very clean and friendly. Had my dogs get their nails done. They were extremely gentle with them.

Charlene Court

Staff are amazing but can't get what I am looking for.

Gwen Mourad

I waited while the staff finished talking. After when I asked for help the girl was rude that did help me out. The item she told me was the right bearded dragon light so worries it happens.but I will say the young maan on the cash had …

Robin Langston

Best pet store in pei and great service Superb managers and all the staff are knowledgeable and friendly. Petsmart own brand food is very good value and nutritious.

Yvonne Stobbart

They are very friendly and helpful. My pup is animal aggressive so they let me bring items to my car for her to try on.

Laura Williams

Took my beautiful cat for a grooming, his groomer was extremely rude and rushed his groom. My cat ended up with uneven fur, and the style was not what we asked for. We ordered the premium groom and the duration was supposed to be an hour and a half but it took her probably 15 minutes or less. We complained and asked to speak with the manager then the groomer proceeded to lie and proclaimed she was the manager, after hours of fighting with them we finally got our full money back. I suggest choosing a different salon for your fur babies unless you want them looking like rats.

Brayden Sage

We have been to many pretty stores, as far as Charlottetown, this is hands down the best. Good prices, awesome selection, great staff, but above all, they really seem to care about the animals. They certainly did good for our two little hamsters.

Dara Temple

Great selection of pet supplies

Michelle Mckearney

Great store! Usually has what we are needing.

Kendra Masters

Friendly staff. Did my puppies nail trim easy and stress free!

Crissy Adams

My dogs favorite store. He believes everyone working there should give him treats.

Jacob Steveson

I don’t know what happened but this location has steadily gone downhill over the last 10 months or so, the staff don’t seem as happy and have little patience. I use to be greeted with a smile and now it’s seems as if they’re all overworked. I use to be a very frequent shopper before my bearded dragon passed and they seemed like a team when I was would visit the location. It’s as if someone has completely split them up and made everyone dislike each other.

Tony Pyke

Curbside pickup ineffective. Ended up going into the store to get my online purchase.

daniel andrews

It's only another pet store

Lucian Sorin

Everything you need for your pet. Helpful staff.

RICKEY Burns

The Staff Is Great They Direct You Around The Store And Your In And Out

James Sekulich

Great staff. Needed to get the nails done on our little guy. They looked after him while we did our shopping.