Reviews of Discover Banff Tours (Zoo)

Irene Ogeto

I had a great time on the Banff Chairlift! The views at the top are spectacular! We went early at 9am on a Saturday and it wasn’t crowded.

Ludivine Robin

Great experience ! the best way to discover Banff if you don't have a car. And even if you have a car ! Gina, our guide was so knowledgable it was great to learn about the Banff National Park, its history and the wildlife. Did the Ice walk in the Johnston Canyon (magical) and the Discover Wildlife tours (also great). I can't recommend these tours enough ! Big thank you to Gina :)

Nosa Amen

First of all our tour guide Emma was awesome! She took us to many places and even made stops to wherever we asked (for snacks). Super informative and I would say great value for the price. Got some awesome pictures and would definitely recommend to friends.

Mutian Wang

I joined 3 tours in two days, nice experience!

The Greatest Airplanes

I went on the Johnston Canyon Icewalk with my wife and we had a very enjoyable experience. Our guide was very friendly and helpful. Definitely worth the money.

Karen Solsvig

We booked two tours, the snowshoe to Paint Pots and Johnston Canyon Icewalk. Our tour guides, Jeff (snowshoe) and Heidi (icewalk) were wonderful. They were very knowledgeable about the area, the history and other fun facts. They told great stories and were very entertaining. And were great photographers! Highly recommend!

Aparna Joshi

We loved our guided Ice walk! the guide was very patient, a lot of knowledge of the local area and geology. Nick answered all our questions, pointed out very interesting formations on the drive and the walk. lovely local tips to enjoy the area after tour too! Must do if you plan to visit Banff!

Samantha Butler

We went rafting as a group of 9; 3 kids (5, 7, 9) and adults between 24-65. It was a perfect family trip and Josh was an excellent guide. I recommend the Chinook rafting tour to anyone looking for a family adventure. The cost is worth it, and the whole trip is well organized, clean, highly prepared for families and very safe. 10/10 recommend, especially if you get to have Josh as your guide!

Amanda s

Great time at Lake Louise and Moraine Lake. Very informative and knowledgeable

Matt B

One of the highlights of our recent trip to Alberta was our Lake Louise Sightseeing tour with Jeff and Discover Banff Tours! I highly recommend this tour company and make sure to book Jeff as your tour guide. He was very knowledgeable about the history, wildlife, and shared stories that made the trip engaging. Jeff was very personable and made the tour a memorable experience. He provided delicious maple cream cookies from Quebec, hot chocolate, and water. This was definitely the icing on the cake. Thank you Jeff and Discover Banff Tours for making our tour so personable!

Nick Piro

The tours offered here are the best way to see the highlights of Banff, especially for those on a time budget. The staff is incredibly friendly and insightful, and you can tell they really know their facts! The tours are usually done in small groups which is a great way to see the sights and get a lot of information on them. Heidi and Rose are amazing tour guides that really know their stuff and make you feel extremely welcomed in Banff. Would highly recommend the Discover Banff and It's Wildlife tour and the Johnston Canyon Icewalk tour!

Jade Adams

We went on the evening wildlife safari. We got to see elk, mountain sheep, and a bear on our tour. Our tour guide Jeff was very friendly, knowledgeable, and had a lot of great stories to tell. It was also the perfect time to drive around to get some nice views and pictures.

Jessica Chau

Our tour guide Gina was absolutely amazing on our Lake Louise Fall Sight Seeing tour. She really knows how to cater to your needs as a tourist. She is very knowledgeable and very engaging with groups. Since my cousin and I were visiting Alberta for the first time, Gina gave amazing food and hike recommendations. She really knows the area well and she deserves more than a $25 gift card. GO GINA! HAHA

Nicole Hart

We had such an amazing adventure today! Thanks to Gina, our guide, for her amazing personality, knowledge about so many things, and for sharing delicious hot chocolate and maple cookies. Oh, and her photography skills made our photos for travelwith2harts on Instagram that much better! This excursion was the perfect balance of beauty, exploration, experiencing new things, and just enough physical exertion to keep us warm! Thanks Gina, you really helped make this experience special!

Phoebe Grigor

Gina and Rob were the best for our group tour on Christmas Day through Grotto - friendly, informative and all ‘round awesome ????????

Tim Steiner

Our dog sledding tour was cancelled that day and the same day we booked this just for something to do and Neil from discover Banff tours took myself and my girlfriend on the best snow shoeing tour ever. Extremely informative about Banff, history of Banff and made us the best taffy ever

Kendra Ramick

Great experience with Ed on our guided Ice Walk! We learned so much about the geology and history of the canyon, as well as enjoyed all the beautiful views of the frozen waterfalls. Ed made sure everyone was comfortable and safe throughout the hike and kept us entertained with fun conversations. This hike is a little more strenuous than a flat hike, but the pace was good and Ed stopped often to allow us to catch our breath and regroup. Would happily book this tour again in the future!

Rich MacGregor

We loved our trip and the guide was very professional and told interesting stories.

Helen Seremetis

I was in Banff for a limited time so I booked the morning tour that also has the gondola. I wish I could give it more than 5 stars. Our guide was great! Super friendly and very knowledgeable. We saw a lot in a short time and we had a treat too! Highly recommend this tour!

SimbaWifey 420

I had so much fun on the wildlife tour in August 2021. Heidi was very friendly, she made funny jokes, she was charismatic and was also very informative about all the wildlife and their locations. We seen so many different animals on the tour. It was worth the price. I 100% reccomend this tour to anyone. Thank you again!!????????????????????

Sara

I went on the haunted walking tour of Banff, and it was unreal…such a fun way to learn about a little bit of Banff’s history. Our tour guide, Maxine, was so animated, fun, and culturally sensitive. 10/10 would recommend.

Paul Nazareth

Highly recommend for groups Our guides were Neill and Scott and their passion for the biodiversity, history of the region and dedication to our experience was quite moving. This was clearly more than a job to them and it made our evening so much more meaningful. We were 20 people from a conference at the Banff Centre and they had a great professional transport (not a school bus). It was -20 when we went out and they had extra warmers and were great at setting a manageable pace (I am not a hiker and wasn’t up for a strenuous walk). The second best part was the hot chocolate and cookies in the super cold. The best part was their guidance to stop, turn off our lights and just enjoy the dark and the stars, so glad we went in the evening. Nice touch with the great headlamps they provide - I wasn’t down with the price when we booked but after I strongly feel this is high value. They were so professional and thought of everything. If you’re in town or if you’re booking a group in Banff - book a tour with Discover Banff!

deodath singh

Caroline was vey professional and knowledgeable! I would do this again .

Kaija Sander

We had a great time on the evening wildlife tour! It was very easy to book online. The bus was very comfortable and our guide Jeff was really great. Super knowledgeable, so we learnt a lot about the history of the park, as well as all the wildlife and all the scientific research and care taken to preserve it. We actually saw a few animals during the tour so that was really great. The only complaint I may possibly have is that the bus has tinted windows, and since the tour is in the evening with the goal of seeing wildlife, it is kind of hard to see and really not ideal for taking pictures. Also, there was a family with a small baby that kept crying, to the point that the guide could not even speak (we were in the front row and could not hear him speak, and the baby was in the back) so please, do NOT bring young children as it can really ruin the experiece for other people.

Oveshkhan Pathan

Hello Everyone, There was a very disappointing experience with this group of business. We booked horse riding here and paid around $291. We were 10 min late to this place as were heading from Ontario to Alberta and guess what, they told to us that you are 10 min late so you have to pay 50% more if you want to do horse riding for next slot. now firstly , we did not receive any confirmation mail during booking. We called them and they said your booking has been confirmed. So we were like ok that’s good and on the day of arriving, they were saying we have sent you an email. And we explained that we already called you about not receiving an email and you confirmed our booking on phone call. Manager was so rude and she was blaming us. We provide logical argue as for example if some one get caught in traffic then you guys still not allow them for what they paid. We booked different time slot for different activities in Banff and there was a 10 min up and down for registration and no one had a problem. We are living in Canada where honesty is important and service is everything. This people literally running a money heist business. Don’t book any activity here.

Ashley Portillo

I did a few of their tours. - Evening Wildlife Safari. -Lake Louise/ Moraine Lake I don't remember my tour guide name, but I was lucky enough to get on both of my tours. She is so sweet , she was bummed out that the day of the Lake Louise/ Moraine Lake . Park Canada decide to close Moraine Lake for the season. Obviously I was disappointed I didn't get to see Moraine Lake .

Minoo Naderi

Hiked Larch Valley with Ronnie. She's absolutely phenomenal. Best guide I've ever had.

Zafer AYDOĞAN

Amazing tour guiders within the company i have ever experienced. We had our first tour with Tyler for two famous lakes for about a half day tour. We liked the tour with them and got the second full day tour with the same company again and this time Ronnie took us to all those beautiful places. This company has the best tour guides I guarantee if you visit Banff.

Chong Zhai

Amazing tour! We went on the Johnston Canyon Icewalk and it was incredible! I really enjoyed the company of our two tour guides Heidi and Alyssa, they were friendly, gave us alot of tidbits throughout our tour, made alot of jokes and they were very supportive in making sure everyone got a chance to take pictures, catch their breath and everything worked out. Also big shout-out for Alyssa for carrying that hot chocolate and Cookies for us, that was a great treat after a long hike! Would highly recommend.

Emma Toth

I loved my tour! The tour guide was awesome. I have a bad memory but I think his name was Rob or something similar. He was super nice and I loved the information he gave about the area as we drove around. So much fun!

Anastasia Negoita

The worst experience ever!!!! They just ruined my husbands birthday surprise!!!! Back in September I bought a ticket for my husbands 35th birthday so he can enjoy the helicopter ride, at that time it was not required to have any proof of vaccination . I understand that Alberta government has put some restrictions. I’ve tried to schedule the flight for the first time and it didn’t let me because we didn’t have the vaccine , ok so now my husband finally got the shot and I’m trying to schedule the flight for the second time and again I’m having the hiccups because you’ve changed the rules again. So now I need to buy 2 tickets in order to have the flight, which is not acceptable at all! I’m not going to buy a second ticket just because! My question is why are you asking the proof of vaccination if only members of one family are welcome to the flight? I want my money back and don’t care that they are non-refundable as you didn’t follow your own rules and keep changing them. I’m not even saying that an actual flight I was interested in now costs much more. I’m not happy and hope you can resolve that issue otherwise I’m not gonna leave like that. My husbands surprise that he’ve been supposed to remember for years turned out in a nightmare! Just return my money back, I don’t need any other service rather than the helicopter flight . More than that the reception lady just hang up on me when I was trying to explain my situation. Awful customer service.

Joely Valencerina

I booked a guided snowshoeing tour as well as the Johnston Canyon Ice Walk for myself and my mom and it was a wonderful experience! Not only did our guides (Rob and Erin) have a ton of knowledge about the history of the park and the wildlife; they were very patient and encouraging with my mom who is not the fastest hiker! Definitely two great activities if you're traveling to Banff in the winter :) 10/10 would recommend!!!

Mark Lackie

We took the Banff wildlife and Gondola tour. Andrew was our Tour guide. We thoroughly enjoyed Andrew's knowledge of the wildlife,and the history about Banff. It was a pleasure talking with him. We will recommend Discover Banff tours. Thank so much Mark and Diann Lackie

Tiana Perry

Really loved the icewalk tour of Johnston Canyon. Neil was our tour guide and he was amazing. Definitely recommend!

Winsor Perry

We did the afternoon ice walk with Neil...it was really beautiful and a lot of fun...Neil humor and knowledge definitely helped passing the time... would definitely recommend especially if Neil is the guide.

Tony Chou

We attended a 4 hours Via Ferrata mountain climbing tour which is exciting and spectacular. The actual time we spent on mountain climbing and hiking was around 3 hours which was not as tired as we thought. With the equipment they provide, we were definitely safe. It will be a memorable experience for everyone.

Marina Austin

Last week we went on the Ghost Walk Tour in Banff. It was 100% worth every dollar we spent. The host/guide was amazing. So knowledgeable, really passionate about sharing the stories and really authentic in terms of her approach on the subject. She was engaging and professional and really fun too. My 9 year old niece is a huge ghost story fan and she loved it!! We got to learn some great history, see Banff from a new perspective, and hear spooky stories. I would highly recommend this activity in Banff for anyone.

Warren Wilcox

Lovely day tour with a nice group of people and wonderful guide. We really were glad we did the tour.

Lois Shea

I had a great time with Discover Banff Tours. The guide ( Matt) was fantastic who took myself and 4 other people snowshoeing to the Paint Pots. He was very professional and friendly ! Oh and the maple Taffy was super delicious ! We also got to go on the 'magic carpet', which was one of the highlights of the tour!

sadie kendrick

Jeff was awesome, lots of knowledge on the wildlife and the city itself. Knew where to look to find certain animals, we got to see two brown bears fight to protect Cubs it was awesome! Would recommend

Desiree

We enjoyed the lake cruise and Gondola. Beautiful and fun experiences. The tour guide and captain of the cruise were informative and funny. Definitely coming back when anyone visits wants to go. Bundles make the experiences more affordable

Cliff Self

Do you know why you shouldn't wait six months to write a review? Because you forget small details like....your guide's name! He was a tall, skinny, dude with dark hair and goatee, and was one of the best guides we've had in our travels. Very informative, personable, and fun, pointing out the small details and sharing bits of his life with the group that made this trek seem more like a group of visiting friends on an outing than a formal tour! The hike itself was amazing. The weather was quite warm when we went, hovering right about -1/30 degrees, which meant we were all sweating quite a bit by the end! Still, the pace was pretty mild with lots of stops for photo ops and stories. The Falls are so, so, worth it. I can absolutely see why this is such a popular tour!

Jess Pilkington

My friend and I had a tour at Johnston Canyon on the 13th of November with Gina. She was very informative and had a great personality which made the tour so much more enjoyable. Would definitely recommend this tour with her! Was a great way to end our trip at Banff!!

Ailcia Sykes

Jeff was amazing! We loved his stories and his spirit. He guided us into the snow and was a safe driver as well. Please tip him well, I promise he’s worth it!

Woodrow Mangalino

Shout out to our tour guide Jeff! He's awesome!

Cookie Doughnut

Very fun and amazing experience. Jeff was a great tour guide. Highly recommend if you want to really see all the hotspots in Banff.

Atul Sadhu

We had booked the Johnston Canyon Ice Walk and it was an awesome experience with our amazing guide “Neil” who was very knowledgeable and made the experience a memorable one. The walk through the snow clad walkways was superb. Thank you Discover Banff Tours for this experience.

Khadione Stewart

Discover Banff Tours did a magnificent job. My husband and I did the Lake Louise and Moraine Lake tour and enjoyed the experience. Our tour guide (Neil) was kind, patient and knew a lot about the Banff area. Booking with Discover Banff Tours was smooth and usually I find tours are not the best with time management, but Discover Banff Tours remained punctual throughout, I highly recommend!

Alyona Ukrainets

Me and my Fiancé did a group tour on Monday 2.22 and loved it! It was great experience, nice physical activity and also beautiful views. Our guide, I believe his name was Rob was very professionally nice. Definitely would like to try other tours/hikes.

Beryl Harrington

We were fortunate enough to have Denise as our guide. Denise has first class information about all aspects of the Banff area and kept us interested with her amusing and informative anecdotes. If you get Denise as your driver and guide you will have a delightful tour of this beautiful area.

Harmen Vlaardingerbroek

Tour guide Jeff gave us a great tour! We had a private tour with six people and he entertained us with information, stories and views. I would definitely recommend this company to anyone who wants to see the highlights of Banff National Park

Kayla Kruger

Did the evening hike at Johnston canyon with our amazing tour guide Jeff. Very knowledgeable and the hike at night was a different perspective

Andrea Stackpole

We had a group of 3 and took two hiking tours with Discover Banff Tours. Our first tour was the snowshoeing tour over Marble Canyon with Jeff. We had such a great time! Jeff was knowledgeable and we loved learning about indigenous history and about the variety of wild life in the park. The canyon was absolutely beautiful and such a magical snowy experience. The hot chocolate was great and we also enjoyed the maple taffy. Would definitely recommend this tour or any tour with Jeff! Our second tour was the Grotto Canyon Ice Walk with Andrew. This was such a unique experience getting to walk on the ice bed at the bottom of the canyon (thankful for the ice cleats provided by the tour company)! Andrew had really interesting information to share along the tour and did a fantastic job. We enjoyed learning about the origin of the paintings on the canyon wall and seeing the frozen waterfall at the end of the canyon. Andrew was great and we would also recommend any tour with him. Both hikes were reasonably paced with lots of rest points along the way. And of course, the scenery of the Canadian Rockies was breathtaking. Our group loved both experiences and will definitely book more tours when we are back in the area. Thank you Discover Banff Tours!

Jose Urzua

Definitely one of the best experiences I have had. Hugh, Aaron, and Anick were great guides. They all had unique personalities that made them either really funny or great people to start a conversation. Without their help, I would have been either slipping and sliding down the mountain or been missing out on the interesting facts they provided along the tour. I booked the Johnston Canyon Ice Walk, Snowshoeing and Dog Sledding/ Lake Louise respectfully. The gear they provided was definitely a plus because I was not aware of the importance of it until I saw it in action. Every moment I was there was well worth soaking their knowledge. I don't usually experience there types of activities back home in Los Angeles so having someone to guide us along made all the difference. The highlight of the Johnston Canyon Ice Walk was seeing all the ice hanging from the rock walls due to water seeping out from them. It gave them a nice blue tint because of how dense it is. Hugh was making sure the entire group was safe because there were parts where ice developed along the trail. You could tell our group felt safe having him around. Snowshoeing provided the cardio I needed for skipping the gym and eating too much the 5 days I was in Banff. The views were beautiful, especial since it was snowing the time I was there. It felt like pillow stuffing coming down from the clouds. Aaron made some Maple Taffy half way through our tour. It was my first time rolling one up in the snow and after eating it, I was impressed how good it came out since it was my first time trying it. I will definitely need to try it in my fridge with a block of ice since I stocked up on maple syrup become coming back. Lastly the Dog Sledding/Lake Louise was another unforgettable experience I will never forget. Anick was on time at our hotel. She is really a good conversation starter and had a lot to say about the surrounding environment. She even stopped for us to see the wildlife which was really generous of her. Once we got to the dogsledding location, we had time to spend some time with the animals. They really enjoy people scratching behind their ears. Once we got in the sled and left, you can hear nothing but peace and quiet. I recommend layering up because the cold air gets to you when you are not actively moving. Once we were done, Anick took the time to show us around the Fairview hotel and the activities they had going. Overall, it was a great experience booking there tours with Discover Banff Tours. I would definitely book again. I would like to give a heads up to other people planning to book. Please be outside your hotel at the time they provide in your email. They have a schedule to pick everyone up at the time they provided and if one person is running late then it is not fair for everyone else who are on time. They want everyone to enjoy the activities with the given time allowed. Other than that, you will have many memories to tell your friends back home.

Bunmi A

It was my first visit to Banff and a great experience using the service. Jeff, our tour guide is absolutely awesome, knowledgeable, helpful, courteous and takes amazing photos too. Thanks Jeff.

Kay McConville

We did the wildlife tour and Gondola ride. The booking process is slow online and poorly designed to use on phones, I have messaged the company about this. The trip leader and driver were very professional and knowledgeable. Inevitably in a national park you take your chances with seeing wildlife and we saw very little, but I would rather this than going chasing after animals in their own habitat. We were given a detailed talk by the leader about the park to keep us occupied as we travelled through the beautiful rockies. We enjoyed the Gondola trip as well and were picked up as arranged. If you book both trips together as we did, just note that you get taken back to Banff town after the morning tour to drop off guests not going to the Gondola before setting off again so they are essentially two separate trips, so check if it's worth you booking both together. I felt a little rushed with the Gondola, due to our arranged pick up time. I would have liked at least another half hour, or maybe an hour. We had a lovely meal at the top of the mountain and enjoyed the spectacular views. It was very cold so we didn't spend long outside, so on a warmer day I would think you would feel very rushed with the time we had unless you choose not to have a meal (Food's very good!) Overall though very enjoyable.

Jonathan Ramirez

Jeff and Andrew were amazing showing us around and the immense knowledge that they have is unbelievable. They took very good care of us. For sure any other tour we do will be with Discover Banff Tours!

Rabia Patel

Awesome hikes. Did the Stanley Glacier with Jeff and the Plain of Six Glaciers with Rob. Great guides, sharing a lot of information and knowledge. Kudos to both of you. The pace was good. Highly recommended.

Samantha Bolton

Completed the hike to The Plain of 6 Glaciers with Discover Banff and the experience was absolutely fantastic! Do not hesitate to book this amazing hike/tour:)) The hike itself is stunning and the support from your guide is second to none! I would definitely book with Discover Banff again ❤️❤️❤️

Robert Mentis

Pretty fun and informative. Bus drivers also accommodated us when half our family got picked up by a different bus and got us on the same one.

Art Verge

Rob was an awesome driver and tour guide. We learned a lot about the history, geography etc.

Casandra Noble

Andrew was an amazing guide for the Johnston Canyon hike. It was a snowy day and Andrew’s driving made us feel safe throughout the trip. He shared many stories of the canyon that added to the experience. I would highly recommend booking a hike with Andrew!

Hari Vellodi

Rob was a very knowledgeable and interactive guide. The tour was fun and informative. Loved the emphasis on the environment and Parks Canada's initiatives to preserve it

Mary N

Recently booked the Lake Louise and Moraine 4.5 hr tour and it was perfect! The online booking was user friendly, pick up and drop off at hotel was convenient and on time. Our driver and guide Neil was awesome. He was friendly, funny, knowledgeable and professional. The tour was great and I highly recommend booking with Discover Banff Tours!

Joann Ostlund

We had Jeff as our tour guide for the Johnston Canyon Icewalk today and he was fabulous. Very knowledgeable and I know I learned a lot plus Jeff was very indulgent of my granddaughter's questions. We both had a wonderful day. Thank you Jeff! ????

Tricia Estepa

We booked with Discover Banff tours and had the absolute best time with our tour guide Jeff. We were a group of 17 and were lucky enough to have Jeff for 2 full days. An absolute professional with knowledge and experience that was so beneficial to our kids who learned a lot. Our families had the greatest time with Jeff making the best memories. Make sure you request Jeff when booking he’s an absolute gem!

Shirley Johnson

Our Lake Louise and Moraine Lake trip was excellently hosted by Gina. She was so knowledgeable, professional, and friendly, and available to meet any need.

boristhefox1997

Annick was great! Nice tour of the Johnston canyon????

Sarah Beazley

We had an awesome Tour to Lake Louise and Moraine Lake! Heidi is the very best tour guide! She is very informative, very knowledgeable about the area, the history, the wildlife, especially the squirrels lol. I would highly recommend Banff Tours to anyone wanting to visit Lake Louise and Moraine Lake as the parking at these places are non existing. Without Heidi there would have been a lot of missing information about the Banff area that we would never have known. Cheers to Heidi!!!

Louise Quesnel

We went on the Grotto Canyon Icewalk with a nice diverse group (families, couples and groups of friends). It was a very nice easy hike, with our guide stopping at intervals to tell us about the history of Banff National Park. Being a biologist, I really enjoyed the time spent on the concept on migratory corridors and the cohabitation between human and wildlife. We were fitted with ice cleats and offered walking sticks if we felt it was necessary. Our guide was very pleasant and professional. The hot chocolate was simply delicious. We recommend an icewalk with Discover Banff Tours to anyone looking to enjoy a very refreshing walk outside.

Patricia & Niel

My husband and I booked the Banff, Lake Louise and Johnson Canyon Evening Ice Walk Tour. Jeff and Neil were absolutely amazing and made our tours super memorable, unique and surreal. Out of the 3 tours we went to, we have to say that the Johnson Canyon Evening Ice Walk was our favourite!! It’s not everyday you get to hike in the dark and see the clear night sky to admire the stars. Can’t wait to book the next flight back! - Patricia & Niel from Toronto

Christopher Guo

Neil was very entertaining and attentive during the Johnston Ice Walk tour. Had a blast!

Caitlin McNeil

We had a fantastic time on our tour with our brilliant guide Ronnie. We saw mule deer and a herd of elk!!! Was truly amazing and Ronnie was so lovely and informative, would thoroughly recommend!

Ana Markovic

Anick was our guide - she was very knowledgable and had a great sense of humour! Highly recommend.

Steve Martineau

Our family group did the Johnson Canyon Tour on Saturday February 13, 2021. Jeff guided our group professionally and with courtesy the entire time. He ensured his own pace did not exceed the group and he kept us spellbound with his stories and history of the area. When we reached the Upper Falls he surprised us with hot chocolate and cookies for all and used our phones to take group pictures. Would 100% recommend using this company to anyone and in these Covid restrictions the tour group ensured we hade a safe adventure.

Myriam st-germain

We booked a three pack: horseback riding, gondola and boat cruise. Great value for our buck! I recommend.

Sarah Linnegar

We had a really great time on a few activities we booked through Banff Tours. We visited Johnston Canyon during the day (currently the road is only accessible to limited tour operators), and that was a fantastic experience. We thought the night option would be a unique way to see it, but really appreciated seeing everything in the daylight and getting to visit the upper falls. We also booked our Wolfdog Sanctuary tickets through Banff Tours (same price as going direct through the sanctuary), and this was another awesome experience. To finish off, went on a helicopter tour with Alpine Helicopters (booked via Banff Tours), and this was an incredible experience. It goes by quick but it was an absolutely exhilarating 20 minutes! I'd definitely recommend all three activities to anyone visiting the area.

Janpie Entice

Andrew was an awesome tour guide! He's knowledgeable and passionate with his job. We had fun Andrew, thank you.

Chris Martins

I booked two tours and both were excellent. Neil and Gina were fantastic guides who were very friendly, welcoming and knowledgeable.

Paula Duke

Even though the rain was pouring down and the thunder was roaring, the Evening Wildlife Safari was well worth the money as our tour guide was very informative and we left knowing a bit more than when we came. It was truly a wonderful experience! Thank you! The bear claw keychain was an added bonus that will be a treasured keepsake! Thank you!!

Lacey Connell

My husband and I did the evening hike through Johnston Canyon on Jan 30, 2021. The walk was beautiful and going through the canyon in full dark with no lights on was an exhilarating way to use your other senses. The moon was full and the stars were amazing!! Our tour guide Neil was great to walk with and very knowledgeable. He seems to really love his job. Will definitely do the hike in the summer and would do the night walk again! 100% recommend this for anyone that loves nature and wants an exciting outing in Banff. ❤️

Susan

I loved my experience with this company and will use them in the future! They were Very helpful with a situation that came up unexpectedly and replied to our email quickly. My family had a wonderful day thanks to their great customer service. Thank you so much!!

samantha ly

Gina made our experience memorable & had such a genuine & enthusiastic personality! She was also very helpful with many recommendations of restaurants & sites to see. Would definitely recommend to everyone!!!

Margot Chen

Went on a guided hike with Heidi and she was amaizing! This was my first time doing a serious hike. She managed the pace well and made sure everyone could follow. She's also knowledgable, warm and fun. 100% recommend this!

Maia Green

We enjoyed our tour a lot and it was great to not have to find parking or pay for it! However, it would’ve been nice to have a little longer at the places. We got just under an hour at lake louise and roughly 40 mins at Lake moraine. We especially felt longer at Lake moraine would have been nice as you do have to walk a bit to get to the top and there is a gift shop/cafe. I felt like we were very rushed there unfortunately. Our tour guide was amazing, he was called rob and was so lovely and very informative. We also didn’t get our drink that was meant to be included:( the maple cookie snack was good though lol I think the main fault is that we stopped at a few viewpoints so it took us a while to get there. I think we would prefer if we had longer at the lakes than time at these viewpoints as this wasn’t what we paid to see or realised we were even doing. If they were to be included, maybe allow extra time for it so people have longer at the place they have spent money to see! We also couldn’t really see the viewpoints because of the smoke so it seemed like wasted time! Our tour was also running late as someone didn’t show up on time so this could have been a factor also.

paul magallanes

We booked our Lake Louise and Johnston Canyon excursions and we were not disappointed. We had a perfect guide, Neal, for both trips. He was quite helpful, informative (didn't know Banff was part of the longest pave highway) and knowledgeable. I had a slight ankle sprain but he waited for us and assured me not to hurry even though he had his next tour in the next hour. In Banff, book here!!

Kazi Haq

Jeff, our guide, was very knowledgeable and very attentive to all the members of our tour. We can say that once the tour was over, we had a better understanding of how each part of the mountain, ie: water, trees, animals, etc play such a crucial role in the mountains and the surroundings. The hike was very enjoyable!

Helen Burley

Fantastic hike with Rob walking the Plain of the Six Glaciers. We had the most perfect weather and a really small, compatible group. Rob was the perfect guide, knowledgable, attentive, friendly and good company. Just a wonderful day out. Top stuff.... thank you !

Mike Boychuk

Our guide Jeff was awesome. He told us loads of background info about Banff and its history on the bus ride up, and all about the wildlife. Our hike up the mountain was fun and filled with amazing views in the snow and frozen falls. At the top, Jeff had hot chocolate and cookies which hit the spot on a cold day. Jeff made it fun for the kids by offering some trivia and extra cookies. The hike was a big effort for my 8 yr old daughter but she made it and pace was just right with little stops here and there. Jeff helped take photos of us in some cool spots too. I definitely recommend this tour.

Jean Kokot

September 2020 we had a group of seniors visit Banff from Calgary. All of us have spent most of our lives with quick trips or hiking holidays in the area but this time we wanted someone else to 'do the driving.' Hugh gave us a very personal, informative and fun trip to Lake Louise and Morraine Lake including updated statistics and information. His description of the other tours offered, made us want to stay longer and take more tours. Well worth the dollar.