Reviews of CIBC Branch with ATM (Zoo)

kirstin bella

very helpful and friendly staff!!

George Sladen

If I could rate zero star I would. Terrible customer service . Every time I go in here it’s a terrible time . The utter stupidness from the staff, like today asked for a blank cheque and she give me a direct deposit form I tell her I need a black cheque to write a lump sum of money into and specific person and she insists she’s done her job right ..... when no she didn’t and it’s not the first time this has happened

Jaime Kirton

I can't believe a bank can refuse to make change for Canadian $20 bills unless you have an account with them! Why are they in business if not to handle currency? I'll never bother going to another CIBC. Never had this problem with any other bank.

Petr Koždoň

I've always been blown away by how good the service I had received from CIBC is. In particular the banff branch. The staff is always courteous and polite. If I have questions the staff is more than knowledgeable and they make it really easy to manage all your accounts. I recently had a little hiccup with one of my product with cibc (I have to mention here it was my fault as I did not read the contract with enough attention) but in no time it was solved and the staff was more than professional and helpfull. Simply Bravo.

Mark Murphy

Very friendly and helpful staff.

Review Done

Incompetent staff who find the task of answering a phone impossible !

Cher “微笑みの仮面”

Great

Warren Colins

The lady at the counter today didn’t help me how to activate my new card at the machine. She kept saying same thing over the counter to me though I needed her actual activation on my card. Her costumer service was average need more training.

Jill Benson

Friendly and helpful staff, they would do anything for you and with a smile. Will definitely be banking with them in the future. Thanks.

n c

Only 1 person working here beware if your in a rush

Borys Ostapchuk

(Translated) The pilot racial discrimination, the way is not other people. (Original) 行員有種族歧視的樣子，不太理人。

Audrey Hebert

My boyfriend did international transfer for me from Banff CIBC. They never explained about commission fee. So my boyfriend paid 72CAD for 200CAD. He wouldn't send if he knew about 72dollars commission fee. I'll just wait till i go back to Canada. It was first time international transfer to him. So he just gave my info to staff and they didn't explain anything and then he got receipt. That's it. I'm so angry about this happen.

Terrace Apartments

Lady at the counter refused to deposit my pay roll check with no hild that I've been depositing for 8yrs. Yes I've never deposited here before but its payroll and I've been with the bank for 10+ yrs. But about a month ago same cheque was deposited no hold and cash withdrawn in Canmore. And I've never banked of any sort there. Pretty sure the lady just didnt want to do her job.

Evan Duncan

Rude and hard to deal with.

Steve Graf

Thank you Beverly Having been on the phone with other Banks today it was Beverly at the Banff CIBC who was super helpful and considerate. She was very thorough and insightful and really provided great banking service. We were impressed with her efficiency. It was a big help. Keep up the great work. Thanks again.

Seoyoung Park

I always have a good experience while I'm at the bank! Great staff who will do anything they can to accommodate you.

Kathy Chen

Annoyed that they are pushing you to do more online! Frustrating customer service at times. I've been with them for 15+ years and debating to switching to BMO.

jon conny

I have always had great service here. The branch manager is one of the sweetest most personable people and will actively jump in to serve guests which I really respect. Emmanuel is an excellent financial advisor - he is instantly trustworthy and made my banking concerns feel like a breeze. Couldn't be happier with these two. Thank you!