We offer you the information of people who buy the services of Ramona's Pizza & Social Hall (Winery) in Grande Prairie (Canada).
At the present the business gets a rating of 4.2 stars out of 5 and that score has been based on 127 reviews.
As you can read, its rating is very good, and it is founded on a very large number of opinions, so we may think that the assessment is very accurate. If people have bothered to rate when they've done well with the service, is that it works.
You know that we don't usually bother to give evaluations when they are positive and we usually do it only if we have had a problem or incidence...
This Winery is classified in the category of Pizza restaurant.
Amazing pizza. Try the paradise chicken club. DAMN!
Its the best thick, greek style pizza in town. They have been in the community for dozens of years, and opened a second location as a result. The prices and deals are excellent, and no one uses thicker toppings or more cheese!!!
One of our favorite places to bring family and friends! Chicken Carbonara pizza is amazing. Calzones too.
The donair as absolutely horrible... Asked for tomatos and sweet sauce... Go the opposite. Had better gas station food. Pizza was ok
Fantastic experience even with the construction blocking off the front entrance the staff was friendly and the Pizza is one of the best Pizza's I have had had.
First time checking out this restaurant, the scenery was beautiful, and great atmosphere!! When I tried the pizza I was disappointed, it was very greasy, very heavy. I kinda felt nauseous after having a couple slices.
Great place, long time resto in gp.
Awesome Pie!!! Good value for the money. Mediums are small well 10" so if you are feeding more than yourself get a Large, and then you get a med 3 topping free of charge.
Fair price for more than filling pizza. Also carry wings and pasta
Very disappointed in management and customer service. We placed an order online and got a confirmation email. 1 hour later, pizza still not here so we called Ramona’s. They didn’t have our order in their system. Claim online glitch was causing issues. Refused to offer discount. Spoke to manager, offered only 25% off order. As a manager myself, they should have given 50% off order. Because of the measly $20 Ramona’s refused to budge on, they lost a customer, got 1 out of 5 on google, and left a family hungry. Ever hear of a loss leader? Geez.
Fantastic Pizza, great people, good value. I can't say enough about how impressed I was with my pizza tonight. In all my travels, one of the best I have ever had.
I’ve never had a bad pizza from Ramona’s. Each one is baked perfectly, the ingredients are noticeably fresh, and they never skimp out on the cheese, that’s for sure
Great pizza. They like to cook it until the cheese is brown and it makes it taste great. The staff seem happy and hard working. The place looks beautiful and clean
Wonderful place to eat. Great food and outstanding service! Great atmosphere, too.
Very much Italian taste, never been to Italy but that chef made us travel to Italy by the kick he made, the best pizza ever, the dough the crust and the generous toppings made us fly to Italy and come back. Definitely you gotta give it a try. Finger licking to die for
Googled best pizza in town, this came up, so why not? 2 hour wait for it, better be good. So disappointed, expensive, small and furthest thing from 'best pizza'. If reviewers here think it is, you honestly need to get out more.
Great pizza.. They cater to your dairyfree needs. They have mixed up the order once but just check it before you pick up. They are very thorough and take the time to place your order.
Unfortunately after ordering here for years, we won’t be back. Ordered and told 35 minutes for pick up, showed up at about 40 minutes, still not ready, told they will bring it out in 10-15 minutes. An hour later of waiting in the parking lot still no one came out. 1 hour and 45 minutes after ordering we asked for a refund to take our business elsewhere. I don’t think the pizza ever even got made. No apology. Nothing. Poor, poor service you guys. We were loyal customers but no more. Super unfortunate because your pizza is hands down the best in town, too.
I always enjoyed Ramona’s pizza but I am quite please to also experience the dine in ambiance. I highly recommend this restaurant.
This family run pizza joint can be gruff service but the pizza is great and much better value for your money than many other places in town. Get the Ramonas special. It's piled super high. Ask about their deals - they often won't volunteer it.
Best pie in Grande Prairie. Hands down. Excellent value nooner specials too!
Wings are good but a little pricey, but the pizza is fantastic
Locally owned and always enjoy their pizza
I ordered a Donair. Had great service. A lot of food for the price. But..... I bit into my Donair and the lettuce was moldy and gross. Completely not worth the price definitely sticking to Twisters.
A Grande Prairie pizza classic. Such good pizza and they make a great Greek salad as well!
Great spot. Thin crust, extra sauce for the win!
I have never left a review before..This is the first place that has actually inspired me too. since the first day I ever tried Ramona's pizza I have never been disappointed. It is different. Too the amount of toppings they lather the pizza with too the qaulity of the ingredients they must make these pizzas with some sort of extra love because I have eaten pizza from here for 3 days in a row lmfao. Not only is it a great eat but they're staff are very friendly. I only had too ever once during a rush hour when it was really busy.. and it was about an hour which they warned me ahead of time..but I had to say the wait was worth it like always ????????????
The pizza, donair, and fries are all good, but it seems like almost every other time we order something goes wrong. Once before they had ran out of an ingredient and we had to alter our order (I can't recall what it was, it wasn't pizza). Which happens sometimes but with tonight's order I was told they don't actually stock anchovies regularly yet have it as an option because they sometimes have them. It was the same person for both those instances and she was disappointed both times. Once the food was delivered about an hour later than the estimated delivery, which I know is an estimate but that's way off when the estimate already says more than an hour wait in the first place. Another time they forgot the sauce on a donair and on the recent order they put the wrong sauce on the pizza (in both instances I checked our order to make sure I didn't make the mistake). When they forgot the donair sauce I contacted them through their feedback form but never got a response. It's good food but the little things add up. Not sure if it's worth it when we may end up disappointed in one way or another like this. Edit: Gave them another shot and yet again they made a mistake. The pizza was good but they forgot the donair from the order. It took nearly half an hour for the driver to go back and get it. It was warm so I suspect they made it then or remade it if they just forgot to give it to the driver. It's always something. I basically give up. It's not worth the roulette of how someone will be disappointed.
I ordered 2 med pizzas at 4:55 pm said to pick up at 5:31 when I showed up they tell me that they are going to be another 15-20 minutes this is the second time this has happened I had stopped coming over a year ago thought I would try them out again well I guess you can't teach an old dog new tricks the service is horrible as well they can't keep up with the high volumes of food orders they also can't follow directions wrong food orders all the time won't be back looks like it's little Ava's pizzas from now on
This is my favorite pizza place in Grande Prairie. The pizza is always hot and the ingredients are tasty. You might pay a little more than for a chain, but in my opinion it is worth it.
Best pizza. Best service. Best people. Buy local peeps!
Absolutely the best pizza in the city. Congratulations on 40 years of consistent and amazing service. Thank you to you and your Mom, George. Always a great experience.
Good food, horrible service! Every time i call and actually get an answer its always someone unfriendly and unhelpful. Tried to call them 3 times today over a 20 minute time period and nobody answerd !! Never calling again!!
Once a week for a month long stay, very good quality and delivery, missed a topping once but whatever.
Made two orders on same call and they delivered only one of them! Then delivered the other 45 minutes later and it was cold! Called and complained to get it reimbursed they offered me a free pizza next time and it'll be on my file. I call back a week later and had to deal with 10 minutes of staff confusion to even confirm my free pizza! This place is horrible but let me get to the best part. On they're second attempt to make it up to me it took an hour and a half only to get a small pizza in return when it was supposed to be large! And then they tried charging me 8 bucks for 2 drinks and then ask for a tip and their debit machine has a surcharge. This place is the most garbage pizza place I've ever dealt with
Ordered 3 pizzas for the family. Waited 20 minutes after it was scheduled to arrive before calling. She says our order just went out. We live 5 minutes away. We wait another 20 minutes before calling again. She says the order actually isn’t on its way because it was never made. Thankfully they were kind enough to offer to charge us full price and wait another 45 minutes. We had to decline the generous offer, as it was now already past the kids bedtime. Literally never going back. Good luck staying open with service like that.
Same pizza this past 15 yrs that I know of. Mint ????????????????
Awesomeeeeee pizza. Today I tried meat lovers and taco pizza... life moment! Best pizza I have ever had. Staff friendly too.
Undoubtably the best pizza joint not only in Grand Prairie but...Anywhere. I’ve only dealt with the North location the staff is Awsome, fast and friendly. Order early delivery can take some time but if you’re picking it up it’s pretty fast.
The pizza is always great here however the service is just plain awful! I ordered my food online right at 11 am. The website told me it would be ready at around 11:37 am. I show up 10 minutes after and had to wait 10 minutes before a waitress acknowledged me. I told her it was a simple pickup but she said that there wasn't an order. She later finds it only to realize that it wasn't fully processed. This lead to me waiting around an additional 30 MINUTES. It wasn't just me though, there were numerous people behind me getting frustrated because they were in the exact situation as me. Then they still charge me full price for my food after they wasted my time. It's a shame the service is so poor here. I won't be coming back.
Very unorganized. Food is pretty good tho.
Horrible, burn cheese and the pizza not much to it just chewy, and wings just dumped in sause. I should have read the facebook reviews werent that great either. Did not get my dipping sauce, not worth the price and waited over an to get here.
Really delicious Donair sandwich and amazing fries! Probably the best fries we had in a very very looooong time!
Pizza was amazing. Awesome staff, great service. Definitely recommend ????
Let the stars speak for themselves!! I could eat here every day. Been eating here since they opened in the early 80's. Favorite pizza in the world!!
Food was amazing, service was good. Customers are idiots who can't park.
Awesome pizza and excellent service
One of the best pizzas I have ever eaten. Must stop in when ever I'm in town
I use to order there at least 2 times a week the new location would constantly screw up my order I would get the godfather pizza which would constantly change in flavour. Donair with both sauces I asked for came with absolutely nothing but the meat the woman I have to deal at new location seems like she's drunk. And got extremely lippy with me when I politely told her my same order 5 times. I would give 0 stars but I will always have a place in my heart for them. They just need to work out some staff issues. Oh and during pick up at new location staff arguing while I waited wasn't cool either chef had a piss poor attitude
I really like this location. I like the social atmosphere. The food is always good and so far I've had great service.
Normally I love this place but the service has really gone down hill at the center location. We ordered the lady forgot what we ordered 4 times then 30 minutes later forgot we even ordered and had to check again to see if she even put the order in..... 1hr later we finally get are pizza..... please fix the service issue pizza tastes great but customers shouldn't have to make sure 5 Times that the pizza is actually ordered right.
Really bummed out, we always order from Ramona's but the last few times has not been good. We spend $70-$80 to feed our family and it's just not worth it lately! Pizza dough was soggy, thin and very undercooked, and our Wings had literally been cooked to death we couldn't even eat them. The service is ALWAYS fast and friendly but the food quality control has gone to the dogs..what happened guys?
This is by far the best pizza in Grande Prairie. It's so good you will even love the crust!
Best pizza in the city! The new menu is huge and the new location super nice.
Great place with a great pickup deal. My leg was broken and they are kind enough to bring the pizza to me in the parking lot.
My favorite pizza place in Grande Prairie to order for pickup! Great deals, awesome pizza. Locally owned and operated and DELICIOUS! Craving their cheeseburger or Taco pizza now.... Just opened another location too! If you haven't had Ramona's yet... you really should! You are missing out.
We have always been a fan of Ramona’s pizza until our experience last time. We decided to try the new location in Railtown and Dine In. Our service and atmosphere was great! But the pizza was mediocre at best. The pepperoni has changed, it was greasy and tastes cheap. Also, the crust tastes like it has changed as well? It was tasteless and bland and what I would expect for a $15 pizza from Dominoes, but certainly not the quality we have come to expect from Ramonas. Disappointing for sure but we will definitely give it another try before we call it quits.
Good pizza, especially for my wife being celiac, she says they have the best gluten free pizza she has ever eaten. (High praise)
This is the gateway to Pizza Heaven baby!!! The pizza pie is the way it should be. Loaded thick w/ toppings, tastes great and perfect crunch to the crust. No run of the mill plain flavours like the big chains. After 17 yrs that I've been in …
Lovelovelove the gluten free pizza here.
Well pizza is really good but!! Pizza showed up without Pepsi and tazaika sauce for some reason....called back and argued with the lady that I had ordered a Pepsi...but she insisted that I did not "sorry" is all she said not "sorry sir we must have not wrote it down".... well I'm sorry too!!! Sorry won't get my business again :)
Excellent food. Nice, new restaurant. Good experience
Best pizza and wings in town!
I love the pizza here and the salads are fantastic. The fish tacos are great too and they are a generous portion. It's nice to have this great restaurant on the south side of town.
Ive watched Ramonas step up their game in the last couple years. It is noticed and they do a great job. They have a new location close to my shop on the north end of town so i can get a small pizza for lunch. I will continue to use them for our go to spot. Good Job guys. Great pizza
Always a great place. TV's should be a bot lower but that's about all. More unique drinks on menu would be a bonus!
Fantastic pizza and the delivery guy was awesome! Great experience! Thanks guys!
Ordered a pizza, they didn’t deliver it, called them after two hours, they said they’d make another but that one didn’t make it either. Weak.
Ive personally recommended this restaurant, Im not from here and thought the pizza was good. However, Iv since ordered and received very very poor service, questionably long wait times (2-3 hrs not during holidays) and was very displeased with what was delivered. Whats changed ? A good thing has gone bad. I will not recommend you nor will I provide my patronage.
Best pizza I've had in 35years! Awesome staff. Great selection of food and staff are fast friendly and efficient.
They screw you on the deals unless you pick up. Their sizes are one smaller than the standard. A medium is a small. Plus they charge delivery and expect a tip. Rip off! To bad it taste good.
Phenomenal toppings that are fresh, cooked to the absolute perfect texture which creates a delicious bite of pizza on each and every slice. Would definitely recommend to friends and family. The atmosphere is actually pretty great too. Business casual or family friendly.
friendly service, great food. a little cleaner and it would be perfect
Wouldn't give a homeless man the pizza we got from Ramonas. Was supposed to be the godfather pizza, it's just average greasy crust with a metric tonne of cheese on it. Picture attached. First time ordering there, definitely my last as well.
Pizzas were delicious. One was slightly overcooked but it was still gooey and fabulous.
Best Pizza in town. Generous toppings and plenty of unique choices. Very accommodating for large orders last minute - always quality with great service.. which is difficult to find in GP.
Best pizza in town. I like the Donaire and Cheesy Trio pizzas
Tried calling to place an order for pick up, call got answered and immediately placed on hold without any notice then got hung up on. Tried calling again same thing. Decided to go in and place the order and come back and pick it up. As soon as I told the girl what kind of pizza I wanted she left and put it in as if it was completed no questions asked. I asked about their deal for the free medium pizza when you order a large pizza for take out and was told that's only for phone orders and explained that I tried calling but got hung up on. She apologized because they were busy but the special apparently doesnt apply when you order for pick up in store. Was told my order would be 20 minutes. Came back in 30, was told it would be another 5. Waited 20. Then she told me the girl went outside and she doesnt know why. Came back with my pizza and refunded me half the price. Pizza was good, second star because she tried to make it right in the end.
I will not wait for food for 3hrs. Poor citizens of GP get stuck with buisness that treats customers like dirt! Yuck sauce. Bad delivery bad attitude bad karma
The best pizza you will ever eat. You will think the kitchen has angels in it kissing every order. The pizza is so good you will contemplate a utopia. I kid you not, Ramona Pizza is a portal to heaven.
Great food. Good service. I recommend.
Best pizza in Alberta!
Picked up, the food was great! I'd HIGHLY recommend Ramona 's den. to others.
Orderd a pizza and dry ribs. Waited an hour and a half to receive the food, when it finally did arrive it was cold.. not happy but on the bright side the driver was nice
Simply amazing every time. Pizza is out of this world.
Excellent food, great portions and the price is right. Super friendly stuff. George and Joanna doing an amazing work in the kitchen. Recommend for anyone who craves a fresh salad or a delicious pizza. My favourite food is the Donair!!
Fantastic pizza & wings.
So worth it. It's been along time since u had Ramona's amazing pizza. Coocked to perfection followed all direction to a tooth pick haha amazing service.
The best Homestyle super loaded pizza on the planet.
Great pizza, great service!!! Their take out special is a great deal!!! Only pizza I ever order!!
The food was delicious as always! Try the Greek Lasagna!
Paradise chicken is the best pizza from the best pizza joint in town. For anyone who has never had romonas pizza and wondering what the hype about. That's the pizza to get.
Really good Pizza, but can take a long time during the rush due to popularity. If eating in, lots of grab and go and busy staff, so not a relaxing environment.
Pizza was great! Service was a little slow at times but nothing really to complain about. Most important part was the food was amazing.
Best pizza in town. Been going here for years. Never had an issue
The pizza here is good. They have a great and interesting selection of pizzas, and they make them quick. The service inside is also nice.
Great quality pizza, just overpriced.
Hands down best Donairs in town, Great food preparation and excellent sweet/taziki sauces for your meal. Served large generous portions and piping hot crispy French fries with your order. I've eaten at local competitors and these Donairs are a taste of Mediterranean heaven! Great food, great customer service!
Good food service and price
Driving through and stayed the night in grande prairie. Ordered a pizza from here and WOW!!! it was awesome and reasonably priced. Yummmmm
Pizza is really good and value is great. The service left something to be desired. The waitresses seemed more interested in social media than customers.
I finally found the best pizza in the city! Thank you Ramona's! With its brand new location on Resources road that is Dine-in with a bar, and great new manager, it's a home run! Seriously, best pizza!
Deeeeeelicious pizza and wings. Very generous with their toppings. PLUS I got a bonus free two topping pizza!! Whewhoooo! Love it!
Awesome pizza. I found if you order in the pizza seems to have more toppings then take out. Dont know why that is but either way it tastes great....The spagetti is really good too.
We ordered a Canadian pizza as well as a BBQ chicken with No cheese (because of a dairy allergy). This wasn't a problem when we first started ordering from Ramona's but lately it's always wrong! Our last order (today June 14th) we waited 1h30 (reasonable we were warned) and again wrong order. We had to wait another hour for a pizza that, arrived cold, was sloppily made and clearly thrown around, but no cheese so yay. This never was a problem before and we don't know what changed but we will not be reordering. Edit if you eat cheese the place is great obviously but for special diets no so much. Giving 2 stars because of the repeated mistakes.
Normally I love this place. I was extremely disappointed with the customer service we received last night. For delivery we ordered 3 pizzas, a lasagna & chicken bites. We made it VERY clear there was a shrimp allergy & somehow it still showed up with shrimp. Not a huge deal but we called back to rectify the problem, 3 people later the problem was still not solved. We were just argued with and ended up having to just throw it out. Pretty piss poor customer service.
I swear someone up above is looking out for me. The only reason I'm not giving them five stars is because my salad dressing was forgotten. However the delicious pizza and I mean delicious made up for it all. Not to mention when
Ordered pizza today, and got it on time, but i will say for 50 bucks, it sure wasn't worth it, both pizza's i ordered looked like they were droppped, i am not normally one to complain but this was bad. We have ordered from them before and they usually are good...but i have found recently that they are high priced for not so great pizza anymore, and now this...i don't like to pay 50 bucks for a pizza that has been dropped, and missing half of it's toppings. Not imlressed and will most likely not be orderring from them again.
Great food! Never have had a bad meal yet ! And portions our huge!!
I have been ordering from Ramona's for years! The last 3 pizzas I've ordered, the crust has been paper thin with no sauce. I specifically asked for more sauce this time because of the previous two not having sauce. Once again, practically no sauce! I know the occasional accident can happen so didn't call the first two times. This time I called and spoke to owner who said the pizza had lots of sauce. Next time ask for more. I did! Super disappointed and will be ordering somewhere else for a while before I try again.
Down town location has been good. but north end has screw up all of my orders. The last time I didn’t eat ether pizza brought it into them and ordered wings instead all they would offer after taking both pizzas back was a 20% discount because I refused to eat their pizza anymore. I live a block from this location and refuse to set foot in the door again.. staff is down right rude and lazy.
Food is always good, and best pizza in the area by far. However when I picked up my order and got home, I found it was wrong. Upon calling I was told and hour wait at least for a replacement to be delivered. Had to come back down and now waiting 15 mins and finally someone asked if I've been helped. Customer service needs work when you make a mistake people!
Awesome service and pizza
The food, it's amazing, we've only ever done take out and typically pizza as they offer gluten free. But over four times now we've asked for extra pizza sauce, and this last time we said lots of pizza sauce and still you can barely see it under the toppings. We even asked to be charged for it to make sure they did it this time. So for that reason, I only gave them a three, the pizza could be so much better with some actual sauce.
Best pizza in town. Excellent service. Only pizza joint my family uses now.
Best pizza and the best coffee. Great place. Just be careful your pizza does not slide off of the stand. Hahaha!????
Actual toppings.. .wow what a concept..best in town hands down
Great pizza
The BEST pizza in all the GP area!
Awesome food great pizza
Real pizza with actual toppings. Good service. Good prices. Definitely recommend it.
Food is amazing , pizza is great .. but when u r there for a pick up ,u notice that the place isn't clean at all ,and that is what the public see ...made me so uncomfortable especially that u can't see where they make the food ....
Great food
Great pizza but also the rest of the menu is phenomenal!!. family owned by awesome people. I order every Sunday and it's the best part of my week!!
Always great food and excellent service!
Absolutely excellent pizza. Among the best in Alberta. Does a roaring takeout business. There is on site seating. Service sucks really bad. Waitresses intentionally avoid looking at you for fear u might ask them to do something. The pizza however is good enough to be worth overlooking the crappy service. Just be pushy and don't tip.
Don't order a donair from this place!! Not even close to what a donair should be. Pizza was sub par at best also, burnt on top and bottom was soggy. What a waste of $48.00. Would not recommend this place at all.
Im only giving A 3 because the owner actually cared! And hoping I can give it A 5 if I decide to go again! Being A server myself Im picky... waitress was good! But the rest turned me off! But owner seems honest and wanted to make it right... All I wanted was A steak Sandwich with steamed veges and to have someone serve me for once.. I dont think I ask for much.... Perhaps if the people in the back showed the energy the waitress and the owner did I would have went back in. But walking through the door excited to try out The New Ramona's the older lady looked right at me and back down not even A hello... luckily the server did greet me and did her job well. Just no back up for her. Not the greatest 1st experience thats foresure..
Fast pickup friendly front staff tasty food
I had The Godfather and it was phenomenal. Wait time for food to deliver was an hour, ordered on Tuesday around 8pm. presentation of pizza was okay. it seemed they were in a hurry. I ordered chicken wings as well and it was nothing special. But when I tasted their pizza, it was just......WOW! No wonder they are busy. It was worth a wait. Cheese, dough, sauce, toppings were all fresh and there was generous amount of ingredients on pizza. Compare to other pizza places in town, it can be pricey but the taste can't be compared with others.
Very good pizza i try there crustless pizza good price friendly staffs.
We had no idea. It's served with fries here, as is the norm in AB, but we had Greek salads instead which were also good. I ordered a pep, mush and grn pepper pizza large and got the second one free, a ham and pepperoni. I was pleasantly surprised, best pizza I've had in Grande Prairie!!!!
Best Pizza In GP! I have walked to the downtown location and enjoyed the great pizza. I have ordered the pizza and been told it would be an hour wait maybe more. It was at the door in 40 minutes, hot and delicious, I would have waited a couple hours because it is the best quality pizza in the city! Keep up the great service, it is really appreciated.
Great service, excellent menu and best pizza in GP!
Good service and great pizza at a reasonable price. If I'm ever back in GP I will definitely be back
Wish I could say pizza was great, but we waited 2 hours for delivery. Phoned to ask what were it was and they hadn't even started the order. To top it off the lady on the phone was laughing and giggling with a colleague. Didn't care about our order or apologize for the wait. Canceled order and ordered Papa John's. They were here in 20 min.
Great pizza and the new location on resources road is modern well designed but prepay for pick up so they actually make it before you get there.
Best pizza in town. Fresh dough everyday!
Best garlic fingers in town!! Pizza is also really good. Order here you wont regret it
Great tasting pizza, good atmosphere
Stopped in to order and wait for takeout. Absolutely scrumptious pizza made and served up by fantastic staff!!! Courteous, polite and quick!!! Roaring business on a Saturday night at 06:00 PM the phone never stopped ringing and the delivery boys hauling stacks of pizza!!! Service with a smile!!! Had a beer while I waiting for my takeout and watched the hockey game!!! 10 Stars for this business!! Talked to a gentleman while I waited-The mother started this business 30 years ago and boys run it now. Outstanding boys!
Best pizza in town and friendly service. I recommend this for pizza night!
Got the keto pizza... fair warning it is sloppy and messy. I wouldn't even really call it a pizza. It was more of a fondue with pizza toppings in it.. but I really enjoyed it. Cheese and alfredo sauce were really good.
Great pizza And I dont like pizza They changed my mind
Ordered 2 medium pizzas, 4 cans of pop and a dozen wins for 47 bucks. We got small pizzas! And the wings were mediocre. Definitely not impressed with this place.
Good food good service and reasonably priced
Awful. Didn't appreciate how careless the staff were. First they were a half hour late, then I got my food and something was clearly done to it that was unbelievable. The staff and management didn't care at all when I called in and told them. I usually would never right a review especially in a negative aspect but this can't go unnoticed and should be stopped immediately. No one should have to pay for gross food cooked by people who dont care at all
The service is great, the staff are welcoming, the pizza is sooooo good. It has such stringy and delicious cheese and the sauce is absolutely phenomenal. The hot wings are also very good!
Great pizza. Staff is very nice. Friendly and happy. I'll go back!
Sooo good i left one star so next time i can go inside to give my full experience and the parking lot is tricky if u drive a pickup but funnn if u like to challange ur skills
Food is amazing, service was top notch, appetizers are huge! The best pizza in town!!!
Only had takeout but delivery was way fast and the food was absolutely terrific.
Best donair I have ever eaten!
Ordered pizza online and waited 1hour 20 mins without getting it. Called and was told the order only came in 11 mins before. When told i ordered online i was told well thats the reason like i should have expected it. Very rude employees as well.
Food is always amazing however the service at the new location along resources is absolutely atrocious. Was told a half hour wait for food arrived on time to pickup and waiting an additional hour for food. Management that was on staff couldn’t be bothered by the poor customer service and nothing was offered to help make up for the unnecessary wait. Will not support this location again. Save your time.
It’s a shame the pizza here is so good. I called and Ordered at 630 pm. I was told it would be 45 minutes. At 745pm, I called to find out if they had forgotten about me and if my order was coming. I was told the delivery man left 20 minutes ago (I live 1.9 km from the restaurant and google says it’s a 7 minute drive). At 8:03 my pizza finally arrived and it was “warm” at best. It’s a good thing there pizzas good cold. It’s sad this is the service you get. It could be such a wonderful restaurant as there food is excellent but service very poor.
The pizza here is fantastic! Highly recommended.
Just tried the new location on Resources Road. Not much for atmosphere but the pizza is fabulous and the selection of craft beer is outstanding. Ramona’s is the only place where I will consider eating a non- thin crust pizza because the toppings are great and the crust even though not thin crust is never doughy.
I really want to like this business. On paper it is exactly what I want. A pizza place where I can hang out with friends in a clean welcoming atmosphere. In reality, it has been a major disappointment. …
Fantastic atmosphere the portions were fabulous and good priced. Highly recommend this place to anyone.
Food's good not great, had been hearing about this place for ever and honestly..maybe the hype fooled me as I didn't think the pizza was as good as everyone raves about.
I ordered a pep, mush and grn pepper pizza large and got the second one free, a ham and pepperoni. I was pleasantly surprised, best pizza I've had in Grande Prairie!!!!Great pizza. Order to go and get a free med with every large. Expect to get a lot for the price. Great place.
Best pizza in gp. Hands down. I've never had a bad experience. Great tasting, lots of cheese. Best pepperoni ever!
Service and food was great!
SINfully delicious ????
So good! I was visiting family in Grande Prairie and they said I couldn't leave without having Ramona's pizza! So glad I did! I ordered the pick-up special, getting a medium paradise chicken pizza and a large donair pizza! Amazing! -i actually brought the leftovers back all the way to Kelowna! Would highly recommend. Next time I am in GP, I will order from here again and try different pizzas.
I do not see much ever but I’m from Edmonton and I have pizza here and they’re effing awesome! And five pieces of pizza I’m on keto and lost 70 pounds in one year this makes me want to gain 70 pounds in one day LOL
The best pizza i have ever had, been going there since they opened. They are number 1!!! :)
I had always been a Panago customer until i tried Ramona's about 6 mths ago . Now i eat Ramona's about once a week and haven't ordered anything but . Thanks for the best pizza place in G.P.
Overpriced food and rude staff.
The food is quite good but the parking is atrocious at the Resources Road location and they are definitely not prepared to handle high volume takeout. Tonight we called in an order and were told to come in 40 mins. We arrived and find out that we need to wait another 40-45 mins. The last time we did takeout from this location we had a similar experience. If waiting a few hours for pizza isn't your thing, I'd recommend one of the many other local pizza places.
Terrible service. Gave us the wrong pizza. Didn't even attempt to compensate us. Had to buy food from somewhere else. Hung up to the phone on my friend when he called them.
Unfortunately will not be ordering from them again. Pizza is ok but very expensive for what you get. I paid $30 for a pizza that was supposed to be a large that would definitely be a medium from any other restaurant. No way am I paying $30 for a medium pizza again. You guys need to adjust your pricing.
Last time I got Ramona's pizza wasn't good wings were only half covered in sauce and very expensive for what I got I don't mind paying bit it has to taste good
I have never been to the cafe but have ordered from take out a number of time and was always awesome the best Pizza in town hands down. try it and u will agree for sure
Never a disappointment. Quality qizza and appetizers. Food is ready on time when they give you a Eta. Great staff great service.
Food is fantastic. They need to improve thier delivery and service, lost orders, cold food, long wait times A shout out to Matt who works his butt off to trys to keep everything running smoothly. Get him some help and I'm sure the service would improve
Best pizza bar none, home made baked pizza. Crispy broiled cheese with gooey underneath. Premium toppings. Always cooked well.
Delicious pizza, they do not skimp on the cheese! The boneless wings are a bit of a miss, but their delivery staff are awesome and we will be return customers in the future. Fairly priced and quick service.
Love Ramonas. Have been ordering from Ramonas for 31 years and love it just as much today as then. Mom has taught those boys well. Lots of everything always on my pizza. Keep up the good work. Wish you well in your new locations.
Awsome pizza, delivery is very poor.was told within an hour 2.5 hrs later no pizza when I phoned was told it was on route, half hour no pizza phoned again and canceld. pizza I would rate as 5 stars ...service I would rate as a .5
food was delicious as always. I was at the rail town location.
Tonight was the last time i step foot in that legendary building that made people happy and satisfied for many decades. We will all remember and love the original location. Sam the Pizza Man RIP. You created a true institution????????. One love????????????????
Awesome new place! Congratulations Grande Prairie !
We are from Edmonton and thought we would give this joint a shot... we we were sad to find out the bbq chicken pizza came with a white sauce and not bbq but was good over all... had no dressing for our salad and when we called they delivered dressing extra utensils and complementary pop! Thanks
By far the best pizza in town. Love Ramona's!
Its went downhill for sure
Great service and great food. I did not have one single problem. 5 stars
Lakeland Location is super convenient. Last week I had the donair and it was delicious. today I tried the Cheeseburger pizza and it was the best cheeseburger pizza I have ever had. Plus they threw in a free medium pepperoni and bacon pizza that was equally good. Officially now my favorite pizza joint in town
Best pizza in town, and great atmosphere at the railtown location
I have ordered pizza for delivery before and it always takes forever. I ordered tvis time and was told 20 to 25 minutes, its been over an hour and i had called back and was told 15 more minutes. That has passed as well so I will never order for delivery from them again. Good food terrible service.
Absolutely the Best pizza I’ve had in a long time !
Wings were good. Waitress was good too.
Very disappointing experience. We ordered pizza and wings. We’re quoted 40 minutes to be delivered. After 1.5 hours we called, and were told our pizza had left a while ago to be delivered. After 2 hours we called again and were told there was no record of our order and that it was never made. Just then the delivery man showed up with our cold pizza and wings. We were given a 20% discount with no apologies and snappy staff member on the phone. Should have been a free meal when it’s that late, cold and we were lied to. Very poor customer service.
One of the best pizzas I've had. Great staff very friendly. Good price for what you get
Family owned delicious pizza with maximum amount of toppings baked to perfection. I would say this is the best pizza in town.
Awful service,ordered online was given pick up time which apparently means nothing, as it wasn't ready or even started.was told would be another hour! Pretty much was told too bad, that phone in orders have priority. Why even offer online ordering! Will NEVER order from again!
Oldest pizza place in GP with a renovated interior; delicious, great menu.
Rude customer service. Untrained staff. Poor experience.
The pizza was incredible but what was even better was the customer service! I am from out of town and this place was recommended by an employee of mine. Note: Don't use the maps app on your iPhone to find this place, because it takes you in the opposite direction. I drove around for about half an hour trying to find it before I decided to call the restaurant to explain I was lost. The gentleman that answered the phone was incredibly helpful. He stayed on the phone with me for 15 minutes and guided me to their location. He went above and beyond for me. As someone who has worked in customer service for over a decade I was impressed! I am extremely appreciative of his efforts and patience. Highly recommend this establishment. Go for the pizza, stay for the fantastic service.
Good is good, but they're ignorant if you order within the last hour of business
Order from their online order and after 1hr past the estimated delivery time I called the store to ask where my order was the girl said the order was on it's way. Waited an additional 1hr. Called back again spoke to a manager and apparently the order never actually went through, even though we had an order confirmation number. He was willing to put a credit on our account but honestly after the service from this evening it will be a long while before I am willing to order from here again which sucks because is is amazing pizza.
Haven't had the pizza yet, but the portion sizes of everything thing are INSANE! Great value. Tastes great too
Bland, overpriced, and poor service The pastas are actually flavourless, the other menu items weren’t much better. The meat sauce was genuinely so bland that it makes you wonder if you’re supposed to season it yourself with the condiments on the table. They’re pretty excessive with cheese though, almost to compensate for the lack of other flavours. The nacho chips were weirdly thick and limp, almost stale despite having just come out of the oven? Our waitress would come back fairly often to ask us how we were doing but forget to actually do the things we asked for. She said she would bring a jug of water and then never did, when we asked her again, she forgot again and again until we were ready to leave. Kinda funny that she went through the motions of waiting but not coming through with it. Maybe she was just too busy chatting with the weird man at the bar who occasionally goes in and out of the kitchen to remember our requests. Also, we had gotten there for happy hour but the waitress said it was over, but another table had asked for happy hour prices and their waitress was way more accommodating to their request, even telling them “just say this and I can do it, don’t worry”... differential treatment ... Generally wouldn’t recommend this place.
My family has been eating Ramona's pizza since I was a little kid. I was excited to bring my kids here on a trip back to Grande Prairie to have the pizza I grew up on. It's nice to see that, although the location has changed, even after being away fifteen years, the pizza is still as great as I remembered!
Top 2 Pizza place in town. We love it and order often.
Best pizza in town by far, sides / salads and pasta is also very good. I have always done pickup ( to get there pickup speacial) and service has been great. Long term customer from me.
Stopped by and ordered and payed. Was told an hour for delivery+ a charge for delivery, that's fine, they were super busy. It was a little more than an hour, fine. The pizza was hot. I opened the boxes, the taco pizza had none of the add-ons, just a beef and onion pizza. I called, the woman was not polite, no sorry, just that that stuff comes on the side, with a tone that it was somehow my fault. She said she would send it out, I asked if she could catch the driver, and he could come back with it. He obviously didn't have it to begin with as it took 25 minutes for it, I had decided to start eating it about 5 minutes before it arrived, thinking they must have figured it wasn't worth it. The pizza is fine, but they have an attitude that they are the only game in town. Seems like more often than not orders are not correct from anywhere, at least the "lowend" places have the courtesy to apologize and try to make it right. The pizza is expensive and the service poor.
The topping to crust ratio is off. As well they discriminate those who wish not to get the vaccine.
Food is great. Service not. Ordered online for pickup at 640pm said to pick it up at 710pm got there at 720pm I think they started my order then . Girl at the counter came back. It will be about 15 more minutes. I order online for a reason. It is not so I can wait once I get there. A couple ordered for takeout while I was there. Same girl told them 35 minutes? Mine was 55
Great food and service.
Had Pizza here....was delicious. Was not cheap on cheese nor toppings, in fact maybe even a little too much toppings. Was still delicious. I’ve heard some complain about the service and wait time, I had none of those complaints. Just deliciousness.
Amazing pizza and amazing service. Easily one of the best pizzas I've ever had, and very friendly and welcoming staff and environment. Fair prices and great food.
Well .... I hear it is good food but ... we stayed in a hotel in GP . I called to place an order of food. But I could not get through the first question. They asked me what location I need to order from. Well I ( being new here ) I have no idea. Therefore is asked me 3 times and then disconnected. Therefore we had a great meal somewhere else.
Decent prices ,excellent food, excellent service
Great pizza and service
Food is always amazing!!
The pizza is very good. The person answering the phone was on the other hand not good with customer service. To the point of rude
I really enjoy their pizza it is one of my favorites in town. I like how they have cauliflower crust and honestly that is the best alternative for gluten free. The reason it is not 5 stars is because when I picked it up it was cold. Easy fix just put it in the oven and still tasted good. I also like how they don't skimp out on the toppings.
New to town, was finding “my pizza place”. Ordered pizza, waited two hours to check in where it was at, only to find it wasn’t written down or properly noted. Needless to say that’s a critical part of the business! Lost one pizza fan.