Reviews of Glasshouse Nursery & Garden Centre (Winery)

Carole Thomson

Very disappointing that you don't update your business hours on the web site. Drove from Belle River to your Garden Centre only to find out that it was all closed up on a Sunday. It was such a waste of time and gas.

Nick FitzGibbon

I have been going to the Glasshouse Nursery and Betuila for a few years now, and I have never been disappointed! You can literally spend an entire afternoon there...never leaving empty handed! There is something special about shopping at a local family business, and always seeing a familiar friendly face. Thanks for all your gardening advice over the years!

Darling's Canada

Lovely Store with so many varieties to shop

Pyper Copeland

Awesome spot!! Amazing selection and kind staff :)

Ian Johnston

Always helpful

Topaz Goold

Impossible to navigate. Majority of the staff were unfriendly and unhelpful - however I did overhear a very nice person discussing the benefits of healthy nematode populations in soil which is why it's not 1 star. Huge variety of plants, and other kitsch, the kitsch and "other" category far outweigh the simple joy of browsing well cared for, interesting and visually stunning plants. Dismayed to find huge quantities of salt deposits on the leaves of delicate tropical plants, very sensitive to this ill treatment. It also means that after purchase they require more upkeep and TLC to rebound. Once wiped the leaves still had the salt deposits, indicating either that the water is not filtered or that they are watered from above with sprinklers which are known to cause mildew. Many succulents were getting leggy straining to find light, and had signs of stress. Prices were on par with other bland, huge garden centres like Terra Greenhouses. Lack of signage, smug staff (bordering on rude/clueless), and how much product you have to wade through to find anything green, is definitely a source of frustration, and I'm sure it impacts sales as customers don't usually appreciate being banged on the head by thousands of products, with little to no organization, no clear easy path to "plants" or "greenhouse" despite the name. Amusing that no signage referring to inside the giant, circuitous labyrinth was met with "here are signs outside showing where plants are". Have some big, labeled, visible maps in every showroom. And publicly insulting customers is not the way to do business. I'd suggest reviewing Google maps' terms of service ????

Katarzyna Walus

This place was amazing in helping us find one of a kind planter's for our front porch! We looked all over and couldn't find anything. I called this place- they were amazingly helpful over the phone, Jen B emailed with me back and forth, sending photos of their product and answering all my questions! We ultimately made the 2 hour drive to pick up the products we liked! Crazy.. I know... But SOOO WORTH IT! They look great! Thanks glasshouse nursery...we will be back :) :) :)

Dakota Sparks

I just had a load of sand delivered by Ayden. I just wanted to make sure his manager knows what a wonderful experience it was. First I opened my front door and my dog went to run out and he quickly grabbed the dog for me. He helped me move the few bricks that hold our big gate closed. He was absolutely on point with backing up the truck into the perfect spot and made sure all the sand was completely out of the back of the truck. The whole time he was very polite and carried a kind conversation. Overall a fantastic experience, great job ayden!

Tracy Welch

It was a very warm and welcoming place. So grateful that such cute and friendly shops still operate.while other stores place high expections on the grate big corprations who do not place coumstomer services first, Glasshouse Nurseries is a wounderfully peraonal shopping experience. Perfect for those who seek quaility or quanitie.

Carley Wilkins

Love love love the Glasshouse! Always so peaceful with the several different spaces to explore (the patio, nursery, greenhouse, showroom, etc, and SO MUCH outdoor space). It's like walking through a park. I also love how if they're all out of a plant that you really wanted, they will take down your information and call you when they get it back in.

Cortex Moore

Yo very nice place wish would have Venus fly traps and sun dew and vase but still is a great place

L. Spalla

Edit: I’ll give another chance next time I come over then The store is great, they have a huge selection of everything of yard, being there I felt my very excited in getting our backyard looking nicer this summer The reason I gave 3 stars was bc when I got there I needed to use their wifi which they have 2 wifi signals, one for them and one for “guests”, both locked When I asked for the password for the “glasshouse guest” the lady said they simply couldn’t give it to me bc apparently it would make the internet slow, and I needed to search for ideas

jules mailloux

Love this place, always have everything you want and they answer you promptly. They help you get what you are looking for or will source it for you. Worth the visit.

Bruce Adrian

Nice selection of quality items. Nothing cheap.

Mariel Booky

No french tarragon No christmas roses No bushes for shade Not enough perrenials for shade.

Sheryl Peters

Great place to shop. Lovely selection of ladies clothing and accessories.

Monika Talic

The absolute best nursery i have been to. Lots of unique bushes. Trees plants that you cannot find at most nurseries

Ken S

Nice garden center, beautiful decorations

silvestro mattia

Very busy price to high I didn't buy anything

Sonia de Oliveira

Its so nice especially during Christmas

David Piercey

Really enjoyed my first visit today! Amazing everything, wow!

Karen Green

Just want to say thank you to Sue and everybody at The Glasshouse for their help, kindness and great communication while distance-buying our seeds this week. We were able to order what we needed and pick it up quickly and easily using their curb side pick-up. It was very well organized and definitely focussed on keeping employees and customers safe. Can't wait to be able to stroll around the nursery again soon, but until then, we have everything we need to grow our veggies this summer.

Louisa Valihora

Fantastic garden nursery. Beautiful items inside and out! All you need is a little coffee corner or tea shop set up and it would be perfect!!!

sylvia palko

Great place large variety of products

Maryanne Ivanschitz

Great place for day trip

Karlie Henderson

Great service and selection. Quite expensive but a beautiful store.

Christa Simpson

Friendly staff. Quick service. Beautiful displays year-round.

Lisa Mcrobbie

Very nice place to shop for garden related items, and even an area for fashion shopping, can be a bit pricey here but km sure it's good quality stuff, good sales on plants here and there, but very nice stuff here as long as u want to spend some money, staff are friendly and helpful as well

family wall

Excellent customer service. Huge selection. Friendly helpful staff. Neat and orderly everywhere.

Ace Annison Ltd. Canada

A beautiful store, cool style, amazing product, e.g. touch sensor lamps. As one of the suppliers of Glasshouse, we have great experience that having business with them. It is pleasant and high efficient to communicate between us. Staffs in the garden centre are friendly and easygoing while the managers there are particularly professional for their work.

Matt Brown

Always good products. Expensive but great warranty on plants and trees.

Stephen

Lots of variety considering location. Very young and not very knowledgeable staff. Didn't notice any outside sales staff where the shrubs, soils, stone etc. are. The quality of their products from what I could see in the short time I was there, looked good.

Amy Vandehogen

Great service, curb side pick was quick and easy

Oluwaseyi Atoyebi

I believe everything garden is here

R

Good variety of items and plants but poor customer service. You have to hunt someone down just to get them to help you. And they are not very friendly. There also a huge lack in labels for plants. Most plants are not labeled with a name, let alone care instructions. Probably won't go back.

John Mann

Nice place but much too busy this time of year. Too dangerous with covid still looking for victims. Insufficient measures in place.

B Stolly

I purchased a swing set for my wife for a birthday present from Glasshouse Nursery, during the winter i misplaced one of the springs. I went into the store and spoke directly with Dave the owner, he explained that the manufacturer was no longer in business but would try other swing set companies to solve my problem. I do realize it was my fault but Dave offered to help me, i have emailed him, spoke to him directly in the store after our initial meeting, and to this day haven't received an email. I did send him another email recently with no response. The swing cost approximately $500 dollars....so i will take my money to someone that at least follows through with their word

J Bachmeier

Lots to take in but wait for Christmas to take over in early November. Many unique decorations.

Grace Goetheyn

Beautiful place to walk around its just lovely and they have so many neat plants and flowers to choose from. Very friendly and helpful staff. I love buying my plants there.

Lynda Swackhmmer

I was amazed all there was . Beautiful articles for every room of your home.

Lenda Gagnon

One of the better stories in Chatham. If you have company or if you are visiting Chatham it is a must visit store.

Nikki C

I enjoy going to the Glasshouse, they have lots of different plants and their staff are friendly and helpful. However they are fairly expensive compared to some other places. I like going here to look around, but find myself going other places to actually purchase plants at a lesser price. Again good customer service!

Denise Gaudette

Very pleasant and helpful staff

Rosanne Olszewski

Really liked this place. Wish they were closer

Jeffrey

This place amazes me! I am from London and you would think that a larger city would have a comparable store with such a wide selection of everything---no they don't. Nothing compares to this store! We are willing to drive from London each year simply because of the selection at this store! Amazing. Thx glasshouse!

Virginia Palin

Failed to offer friends and family same discount that they previously always did this year when I brought them with me. I have always liked this about having a Gardien Gallery membership. It was disappointing they changed their rule within a few months this year without us knowing in advance of our purchases.

Rand MacIntosh

friendly helpful staff Mike was a wealth of knowledge good selection

Sharri Sears

Love the glasshouse such a beautiful array of plants.

Brian and Sue Pepper

Can't say enough good things about our experiences with The Glasshouse, the most recent being new landscaping for our home. From working with Dave on the design to the install by Simon and his crew, who couldn’t have been nicer and was very helpful with some last minute decisions. Simon made sure we were happy with everything and we appreciate the efforts.

Debby Lindsay

This is a feel-good store. My very favorite store during Christmas season.

Leslie Wright

Great customer service knowledgeable staff lush and varied trees plants shrubs garden and more.. something beautiful in all price ranges and tastes great store great experience

mike perry

I phoned in an order for a specific type of plant. Jen answered my call, wrote down my ordered, checked availability and got back to me in a very short amount of time. What great service!

Theresa Pitre

So much good stuff

Douglas Kennedy

Empty - wait a week or two until the spring stuff is out

Ashley Feledi

exceptional staff and scenery

Anna Marie Vandecaveye

Wonderful as always!

betty denys

Always great choices.

Cameron Steel

Good place can be expensive !!

Diana Lozon

Employee's very helpful and knowledgeable Wonderful experience as per usual

Chris Jolliffe

Once again we had the Glasshouse doing upgrades in our backyard. As always a very professional job. Very neat and tidy with minimal disturbance to grass and existing landscape. They have transformed our backyard into an oasis. When i show the pics of the backyard i always get the same comment that it looks amazing and i am happy to tell them that the Glasshouse has done the work. Thanks again to Dave, Simon and their entire team for all their hard work. I highly recommend the Glass House for their creativity, professionalism and quality work.

Debra Scholey

Lovely store

Jayden Gault

Love this place, very well informed and kind staff, great selection and very well priced too

Joan Scott

Very helpful staff great selection of clothing f plants and gift items.

Sheila Smith

Lots of interesting stuff

Jonathon Southgate

Visited the Glasshouse this morning and bought 4 Muskoka chairs. They have great options for anyone looking and I felt super safe shopping based on their Covid protocols.

Greg Sparling

Nice place to walk around and spend time getting ideas on what to do on your property. Dave & Pete have great ideas and are awesome to work with. Love the custom concrete work Dave creates!

Nissebo 16

Absolutely amazing. The staff is wonderful. So friendly and outgoing.

Charon Robert

A bit pricey but a nice place for gifts, etc.

joann squire

Needed help replacing 2 parts of our patio set. Carly, not only was happy to help but also sent them to us at no charge. Great customer service!

Cathy Milazzo

Went to glasshouse house AUG. 4TH @ 10:50 today .. clothing store ... their debit or credit was not working ... so they wrote down information... I don't have problem with that ... but when I asked if the info would be shredded when they inputted the info... I was told yes .. as I was leaving the cashier whispered something to the other sales person and they started to laugh !!!! If your going to laugh at customers maybe do it when the customer is out of ear shot .. or JUST CURB YOUR TONGUE !!!!! Its going to be awhile before I go back there and that's just sad cause they have some great stuff... but I'll be spending my money elsewhere for awhile !!!

Violetta Cieplechowicz

Very friendly and knowledgeable staff. I bought a bunch of plants and they are all growing beautifully! Also, their in-house made fudge is delicious!!

Amber Stewart

Wow amazing. Everyone is so friendly and willing to help!

Doug and Heather Wice

Our go to store for unique gifts for everyone from kids to adults- birthday party to retirement gifts. A lot more than gardening supplies.

Laura Vyn

Such a beautiful shop! Absolutely love it

Lisa Tullo

Excellent choice of plants. Very helpful staff if you can't find the plant you want they either know where it is or they can tell you if they have it. Join the Garden Club save 5% on all purchases over $25. Excellent plant warranty not that you usually have to use it because I've never had any of their plants die when I taken care of them properly. If you're not sure what plants are compatible for the kind of yard you have ask and they can tell you if it's going to grow at your house. I don't think I buy any plants elsewhere

Don Sayers

Fantastic. Friendly. Convenient.

Debi Hardison

Its an awesome place to shop

Vicki Dinga

I love the Glasshouse, it's awesome

Margurerite Souliere

My absolute favorite place to go. Unique finds and the staff are very knowledgeable.

carol van de hogen

I called to order black stones for landscaping. I couldn’t get out to look at the stone so they told me to look at the stone online. I did that and picked out black stone and ordered it for delivery. When I got home the stone was in my driveway but it was grey not black. When I called the store they said wash it off it has dust on it and it should be black. I did that and made no difference. I called and they said come to the store they would look after it. I went to the store and the gentlemen who I think was the owner or partner said you should look before you buy. We left and will never go back. We paid over 300$ for grey stone that they said was black and ended up painting the stone black with spray bombs. Looks good now but from now on we will spend our money at pebbles.

Robert Riegling

Beautiful holiday decorations and plants. Lots of planter ideas for outside.

Cathy Jones

Easy in no long wait

Lauren Thorn

Tons of great gift ideas and the staff were so friendly and welcoming!

Paul Hoekstra

Christmas merchandise is out. It's the Most Wonderful Time of the Year.

Linda Miller

Fabulous place. Best Christmas selection in Chatham.

John Steadman

Very good lots to choose from

Anna Ford

Helpful customer service reps. Did not wait at all for help. It's our go to place for all our gardening needs.

Andrea Van Dube

Great selection of women's clothing and accessories. Prices range from $60 and up but the sales section has fantastic deals. Nursery and gift shop are a great place to find unique items.

Dennis Tatchell

friendly and very prompt Great variety of plants and garden supplies.

Ken Antaya

Visited your Christmas Wonderland and all we can say is "WOW" Love your fresh "New Look".

Donna Killoran

Place is amazing. Loved it.

Patricia Carter

Beautiful selection of plants and trees, but all of the other home and garden accessories will knock your socks off! Staff are very knowledgeable and friendly.

A R

Paid $130 for a large monstera that had a fungal issue and started dying immediately. This ended up killing 5 other plants that I've kept alive for years. They told me no fungal issue could spread from plant to plant, and there was nothing they would do as tropicals they don't guarantee. This is a difficult plant to find and one of my favourites but ended up being a couple hundred dollar mistake. Very upsetting UPDATE I was initially told it was overwatering on my part. I've kept a few of those plants alive for years and changed nothing. I was told on phone that no fungus could spread from plant to plant like that. I was then told it was an airborne fungus. I was told two completely conflicting things, but also that they weren't making excuses and they are experts. Would also prefer you remove my full name from your review

Chris Hulett

Excellent service and knowlegable staff. The prices are exactly in the range we could afford. We will be returning soon.

Deb Jacques

Awesome beautiful stuff

Mrs. Sparling

Excellent knowledgeable staff and great selections

kris green

Awesome selection and excellent knowledge of products sold. Very friendly and easy to aproach salespeople

Delphine Horst

The setup here is amazing with anything from home decor to greenhouse plants and pots. It is a lot of fun to browse and discover things. Today I especially liked the fairy garden. Definitely a place to look for gifts!!

wendy butt

I have always loved this place. Came in fall for decor, it was so cold inside i left and bought nothing. Just took my Mom all the way from leamington and we were shaking because it was freezing in there. I usually spend around 300 here just at this time year. We left once again buying nothing because it was so cold inside. I heard several people complaining how cold it was. There loss, maybe should hire a student to wipe off the door handle throughout the day!