Reviews of The Keg Steakhouse + Bar - Banff Caribou (Winery)

James Rutledge

Food was Keg level standard! My steak was cooked to the proper level. The waitress was very good, attended to every need. Warm atmosphere, and we were seated quickly! Calamari was perfect not under or over cooked. They have an alcohol free beer option which is nice :)

melissa from

We had a great experience at this keg with our family of four. They were accommodating and understanding of our children and service was kind and prompt. The food was the usual Keg standard. We enjoyed a few apples, steak entrees, and a creme brulee dessert. I was happy to see that they offered "real" coffee options too (espresso)

Pax Donaldson

Underwhelmed at best. My steak was cooked correctly but poorly seasoned, but I can get over that as it's a personal preference. My wife's salmon had THREE bones in it. When it was brought up to the server she said "oh ok" didn't find it odd she was taking away half full plates and didn't include any kind of discount on the boney salmon. At $40 a plate and more my wife shouldn't be picking bones out. Very unsatisfied with the way this was handled (as in not at all and here's the bill). If you want a nice steakhouse in Banff pick somewhere else. You don't get value for your dollar here.

Hazel Carbajal

It was very busy and loud when we visited but the food was delicious and service was good! The decor is also really nice, lots of memories from Banff back in the day. The restaurant is located at the Banff Caribou Lodge and Spa, if you’re staying there you get a resort credit per night that could be used at the restaurant ????

Marta

Received lovely service from the staff this past May long weekend. Went to Banff to celebrate my birthday and was delighted to feel the same Keg experience even during COVID. I love how the bread & butter is still part of your order and I really appreciated that my birthday slice of Billy Miner Pie was beautifully dressed with almonds and was able to last unmelted until I reached the hotel. Definitely would recommend this location especially for the very friendly staff and it’s the reason I’ll be ordering more Keg during lockdown :)

Ade

The Keg is always a good option on a night out, and being far from home it was nice to see a familiar place. However, they still don't know how to cook a steak well done without it being all charred and dry. "Well done" means "cooked through", not cooked so dry that it's hard to cut and harder to chew. And yes I've had a juicy, tender, well done steak before so I know it is in fact possible to do. Anyway, the service was again decent, however, the waiter wouldn't address my date at all and kept talking to just me. It was very offputting and awkward, and it put a dent in the quality of the service.

Emily Phillips

The Keg is always fairly reliable. Our server Maddy was really great, very helpful and knowledgable and the perfect level of chatty! Friendly enough to engage us but didn’t hover. She was awesome. Food was consistent but not outstanding.

Dwight Trimble

Worth the price. :)

MJ Seager

For what the price was, the quality is not that great. This restaurant is in an aged hotel and I found the whole place to be pretty dated. It was very quiet in there, it was lunch time on a weekday. Service was alright. Our server was not overly pleasant but fine. I had the chicken sandwich, which is a grilled chicken breast, whole. The bottom was a bit over done so it was difficult to bite through. I normally love this style of chicken sandwich but I just felt like it wasn't done right. There is another Keg down the road which we saw later. Might be worth it to try the other one....

Dragan Ivancevic

For a restaurant of this caliber I expected the kitchen knows the difference between the various 'rare' stages of steaks. Unfortunately, it doesn't. My rare order came as medium done. Only one side included. Everything else is extra order. It's a relaxed atmosphere, however without GREAT service - attentiveness to details by the wait staff is missing. Lastly, the Zinfandel is a very odd selection for price listed (or the bottle was sitting open for too long). Things got alright when reordering the Chilean Merlot. Three stars are an overstatement.

Brian Davies

Was okay, have had better lobster at other Kegs.

Captain RedShirt

The Keg did an amazing job! My daughter has celiac, and they went above and beyond to accommodate us. Free GF bread, manager helped us specifically, they double checked with us and the kitchen for every item, and our food was delicious! I will definitely eat there again. We have high expectations of restaurants, and they definitely met those expectations! 6 stars, if that were even possible.

Tazin Barna

Had a great time at The Keg, Banff. My husband booked reservation so we didn’t have to wait. I whispered to our server that it was my brother’s birthday. So at the end they gave him dessert on the house. We ordered three different steaks. Enjoyed very much. The quantity was enough. Our server was wonderful. Fee minutes of walk from our stay.

David Sandoz

Sub-par Keg quality... we regret giving it a second try after over a year we thought it got better. We're done with this Keg. Can there be a thorough review? Sirloin had way more fat you'd expect and was chewy. Wish we took a photo. Prime rib was pub quality at best. Note: this was delivery but we still expected better.

Lorraine Anderson

My husband and I spent a couple of days in Banff to celebrate his birthday. He is on a very strict diet due to a chronic health condition. Our waitress was awesome! She was very helpful and even the Manager came over to discuss our concerns. Our meal was amazing! Best Sirloin Oscar I have ever had! Cooked to perfection! We enjoyed our meal so much we went back the next night which was actually my husband's birthday. We ordered cheesecake for dessert but asked for it to be boxed as we were quite full from our meal. The staff put a little birthday candle in the box for my husband. Nice touch!

Terry Rurak

Went from the best day to the worst day. My wife surprised me for my birthday on a night away at Banff with reservations here at the keg. The waitress was awful, rude and could care less about us. Ordered a medium rare steak and got steak tartare. Extremely disappointing after a fantastic day. It took 30 minutes for a refired steak which once arrived the manager asked me to cut and watched me eat. Felt very uncomfortable and awkward. Would never recommend, or come back to this location ever again. Worst Keg experience ever. Happy birthday to me. If there was an option for negative five stars I would give it.. ...

Teresa Theriault

We ate at this Keg location. For the most part all was good, except our appetizers, they certainly were not Keg quality! We have eaten many times at the Keg so we know what to expect. Our server was friendly enough, but lack enthusiasm.

Val Rose

The servers were very kind we hadn’t wanted to sit on the patio after requesting it due to the mosquitoes and I had asked the server to move inside and he was very kind got us a inside table and brought everything from outside inside for us. The server named Simon took interest in having conversations with us as which made us feel at home. Food was great steak was cooked perfectly and enjoyed there dinner. Simon was a very great server with a kind heart and seemed very passionate about his job.

Ira Jones

Good place to eat!! Very convenient cause it’s inside the hotel where we stayed.

Kevin Gulo

A classic top keg experience on the patio here. Great French onion soup!

Donna Medynski

Thank you Cassandra for such great service!

Chris Blaskin

Always amazing Food!! Great View of the Mountains

Wesam Khalfalla

One of the best steaks that I have ever eaten ! Nice vibe, decoration, food and service !

Russell Urness

Enjoyed the Keg Burger with a Cesar Salad. Reasonably priced for a restaurant burger, and very tasty. They had run out of all fish dishes and were waiting for a delivery on some of their food, so other people in my group had to chose different menu items.

Carolyn Bilben

No matter which Keg you visit, the service, food quality, and atmosphere are consistent. Although this is a chain restaurant, it doesn't seem like it and I have never been disappointed. The Keg in the Banff Caribou Lodge is one of my favourite locations though. The interior design pairs well with it's mountain town location and is super cozy with a nice cabin vibe. The meal was, as always, delicious, and I know I'll continue to visit this location for many years to come! Thanks to Will this time around for being an amazing server!

Mtn Life

Ordered bfast, it was good. I had the back bacon with mine…was really good. We wanted to go for dinner but the patio was closed and we aren’t eating indoors during Covid. It wasn’t very cold out…too bad they don’t invest in heaters as other patios do.

Melody Ye

Staff are quite nice. Portion of food is huge.

Bely Thing

The staff who assisted us was very accommodating. Food was great.

Douglas Epp

Simply Great Staff! The meal was awesome too!

Mary Love

Very friendly , came away stuffed !

Jordan M

Came here for my 22nd birthday. Meant to go to the downtown location but I’m glad we stayed. The manager was very sweet and made me feel special on my day. We got seated right next to the window which was a nice view. The restaurant was super clean. Great service: our server was constantly checking on us. Food was AMAZING and everything was cooked perfectly. Since it was my birthday our server brought me out their Billy Miner pie; it was one of the best desserts I have ever had. I had a FANTASTIC experience at this location!

prabha ashok

Friendly staff and great food.

Cfree _43

I always go with the stuffed mushrooms and Caesar salad to start. We added the crispy cauliflower, which was really good. Steaks for mains were great as well. If you like horseradish, try theirs cause it is smoking hot and good???????? Finished with mini creme brulee and mini brownie Sunday.

Jacquie Daniels

Had a great dinner here the other night. Food and service was good.

Lynda Regan

I asked if I could just have some seafood, as it was only on the menu in steak combos. The waitress was great and said of course have whatever you like, so I had king crab, grilled prawns, baked potato and asparagus. It was delicious. The rest of the party enjoyed their choices too. A great night out with superb food and service.

Dean Sutherland

It's OK food, the prices were crazy high. But it's Banff. They charge you 18% delivery fee to your room at the Caribou lodge. Just make sure you check your order then the deliver it. They forgot my drinks the first time.

Steven Livingstone

Enjoyed a fantastic breakfast buffet. The food selection for the hot buffet was excellent. The staff were friendly and provided great service. The price for the buffet was reasonable and fair for the selection provided. I would recommend this buffet as a good "middle" option for people who want more than a McDonald's/Tim Horton's breakfast, but don't want to break the bank going to a high end breakfast/brunch in Banff.

Clyde Head

Wonderful food and service.

DS

Really fantastic service throughout. The food was great, my steak came back quite a bit overcooked and they noticed and brought a new one, and gave us a discount, which wasn’t necessary but really showed how much the manager wanted to ensure we had a good time. We had fun, and were stuffed and happy when we left!

Jeff McCartney

It's way over priced from other Keg's because it's in Banff. Food is also not on par with other Keg locations.

Leandro Pacca

First time at the Keg out of Ontario. Quality and service excellent... I love it every time

A Gambler

Our server was awesome! ???? Had us laughing even though we were cold and wet from the rain lol ????

Bianca Xu (Bianca)

I gave them 5 stars purely for the sake of the waitress that served us. She’s super kind and helpful, very thoughtful, and we really appreciate her service. Food was also good, but not very impressive, probably slightly above average.

Dave

Come on man..... There is no other place like the Keg.....Eapecially the staff at the Banff location. They handle kids like professionals....you gotta start with good kids though.

Artem G

It's a good place for lunch because it's generally pretty quiet and the food service is fast. In the evening it gets a bit more hectic, but the food quality is good. Their mushroom soup with a Keg burger or the New York cut with a double baked potato are a good choice if you aren't sure what to get. Their deserts are really good as well but the portions are a little bit big for 1 person.

Echo “Echo” Tang

The best steak I have ever try. Everything is awsome

Kevin Crisp

Great food steaks were perfect and the staff did a great job. Nice atmosphere in this Keg. We will definitely be back again.

Jayne Larsen

My husband and I booked a room at the Caribou Lodge for three nights as a belated 33 anniversary gift to ourselves. We had no trouble checking into the hotel with the covid questions and advising of husband exemption from 14 day quarantine as a commercial carrier. We attempted to go for dinner at the Keg as it was right downstairs. They asked all the usual covid questions and we were truthful and answered yes to being out of the country in the last 14 days. Immediate denial of service. We directed them to the GOV of AB site stating which industries were exempt from quarantine. Also stating an email from CBSA from federal gov clearing hubby of having to quarantine. Lady disappeared, came back moments later and denied service stating that we are not allowed on the property as we have nor quarantined for 14 days. We asked if we could have it go and take it to our room - the look of shock on her face that we had a room at the hotel was almost priceess. She allowed us to order and have in our room even stating “we will even provide you with real cutlery”. This situation applies to Banff not just the Keg - other restaurants also denied us service - Grizzly House being another. I am guessing that having food to put on the table is a must but those delivering the food to begin with are not worth having in the business. At least look at the exemptions and base your denial of service on those grounds not a flat out no. Our anniversary dinner was served in plastic container delivered in a keepsake brown paper bag with REAL CUTLERY!!

Shidvash Al

Very poor customer service at the caribou location, the host and the hostess made a mistake on our reservation time and they were very rude and could not accomodate us any other way even though they had messed up the reservation time .

Ashley L

Hostesses are rude, Food was okay. We had an nice server. I've been to better locations with friendlier service.

Laszlo Timar

Very nice restaurant, the service was great, our server was super friendly and helpful and we both enjoyed our food, it was amazing. Definitely would recommend if you're in the area. Also Sunshine Super card holders get $10 off.

Phil Prowse

The Keg is the Keg, is always very good. But in this particular instance, the Keg was amazing all because of our server Wilson. If I were you, I'd ask for him by name. Killer service. 10/10.

Zagalo Djallo

Good reception ???? ???? services and the food humm ???? the family loved it

Stephen Hubbard

My wife and I ate here for our 10 year anniversary. The service was exceptional. We were treated very kindly. Our meals were fantastic. Overall we were very happy with our experience here. There was some confusion at one point when we had made a reservation and found out there are actually 2 locations in Banff and we couldn't figure out which one we had made our reservation at. It all worked out in the end, but I can see this happening in the future.

Giovanni Velazquez

The Service was amazing! The waiter was always asking how it was everything and always being polite and putting attention to see if I needed anything. The food was fantastic everything on point!

Naz Haghighi

Food was tasty but the dishes were not clean that we feel safe there! One of the plates was kind of unwashed(some stains like ketchup sauce)! My husband did not let me to complain and ask for a clean one because we had ordered burgers and we were not going to use the plate. The customer service was good. It was a little pricey but in compare of the quality it was worth.

Yonatan M

Ordered their garden burger for take-out. It was the most bland burger I've ever had. The worst part was the fact the patty was completely burnt. The fries were completely over-fried and tasted old. Also, the packaging was awful, a tiny take-out package for a big burger and fries. Totally regret the decion, McDonald's would've been 10X better.

Nabeel Abbasi

I have never faced such bad customer service in Canada. The manager Elisa and her colleague Dexie were rude and insulting. Go to this restaurant only if you want to get insulted.

Mike Chartrand

After a Fabulous ski day at sunshine village , we enjoyed dinner here. All our dishes were well prepared and delicious .Maddy our server was professional and attentive ,

Lori Makofka

Building is nice. Parking was pretty good. Staff were excellent. Steak come out cold and undercooked. They cooked a bit more and it was fine. Not sure if we will go back.

John Szoladi

a very overwhelming experience at this restaurant (in a very good way) we had the absolute greatest restaurant experience here we've ever experienced! our server Cass was over the top friendly and over and above to make sure that we had the best time we could and she nailed it right on the bullseye!!! Cass if you are reading this you know who we were we tipped you very well and also gave you a recommendation to your manager! you earned everything you got that night thank you for giving us that experience!!

Jordan Bear

I had to send my steak back twice here. They couldn’t seem to get the Chicago medium right. The waitress came back to ask me if it was okay to not cook it the way I wanted because it was busy night and it would be a hassle for the chef. However, the manager did come to apologize and had another steak prepared. I’m not sure I’d return after the experience at the location even though I’m a regular at The Keg.

Sean Vadoo

Our most favorite restaurant in Banff! Great staff and fantastic menu. The Rib Eye Steak never disappoints. I highly recommend trying the Billy Miner Pie. I personally never miss ordering one.

Mario Milanovski

Good food as usual. Our server Billy was exceptionally good and friendly.

Jiwon Kim

Busy place. Needed reservation.

Mat B

I love the Keg. I love this Keg. I'm a local, and when I want a great steak...this is where I go! Disregard the whining of the people who had "an over cooked "well done" steak?!? ...and McDonald's is better?!?! Take it from a dude (who LOVES STEAK) that their one off experience might have been off-putting for them...but my repeated visits never fail to impress. -a Banff local (that works at another restaurant and not biased at all!!)

Ron Cann

Decent burger, prime rib was by far the star of the meal.. good covid protocols..good service..

Cathy Fan

Salad delicious and Premium stack medium excellent. Salty soups and cocktail shrimps Not tasty. Good service.

Daniel Mandryk

Service here is next level. We'd barely ordered and had a manager come to our table and clairify our order since we had dietary restrictions. Super friendly! When the order arrived it was almost perfect, though my medium rare steal was much closer to to well done. When the kitchen ran into a snag and my replacement steak took a while to come out, we were consistently visited and reassured they were on it by both our server and manager. Not only did they replace the steak, they remade my entire meal, and comp'd it. Never ideal to have a meal made wrong, but the way the staff handled it and how good the food was, we'd come back here in a heartbeat.

Craig Selby

Good Keg food but one of the most mediocre levels of service that I did not expect at a Keg

Ryan Faulds

After a long road trip, me and the wife were very hungry. We went to the keg attached to our hotel and were happy to get the last table. The Keg is usually our safe bet restaurant for having a good meal, but this location was terrible. From the time we ordered until we got our meal was an hour and a half, after waiting 1 hour they brought us a salad on the house to tide us over and apologized and said it would be out shortly. Half an hour later we finally get out meals and it was not worth waiting for. The vegetables were all soggy and not edible. My steak was burnt and crunchy in parts. I was offered a new steak but after an hour and a half wait, I was not going to wait longer for a new steak and I was starving at this point so I ate parts of it. We were told a manager would come see us but that didn't happen. We finished our food and waited for the cheque but no waitress or manager came by so we went to the front and asked to pay the bill so we can leave. This experience really left us in a bad mood and is not the way you want to start off our first get away from the kids in years. If your a fan of The Keg stay away from this location and go to a different location.

Anna Ivanishyn

Very tasty onion soup, appetizer melt Brie with briskets and burgers ????????????

Blaine Lorntsen

Awsome breakfast buffet 20 bucks all u can eat great food awsome people

Cherish Jordan

Nice and quiet. Kid friendly.

Serena Ward

Good food, slightly expensive but good quality. Delicious bread! I've had 4 different meats here but the best by far was the slice of prime rib I had the first time. The following sirloins were not nearly as tender and actually a bit tough. Vegetables were good, although very small portion of fries... Service fine although nobody mentioned the "Specials" to me even though the tables next to me were informed. Only one waiter gave me spontaneously water and bread, the other waitresses didn't bring either.

Camden Goepferd

The Keg was a recommendation from a Coworker as a must stop while you’re in Banff. They were 11/10 correct. Came here on our first night in town and were not disappointed. Atmosphere is great and the servers were on point. I would have liked to see a larger tap selection but the food made up for it. Steak was cooked perfectly, potatoes were flavor full and smooth, and the veggies were crisp. No one in the party was disappointed and everyone went home full. With two locations on the main strip we will definitely be coming back.

Allison Wilson

The Keg is not our go-to, but had a gift card so why not? Food was good, not great, server was friendly, loved the ski decor. No complaints.

Carly Kolesnik

Accommodating, delicious, clean. We don't often go out of our way to write a review but this was well deserved. Cristine and the head bartender were exceptional with their etiquette and their consideration for a gluten allergy. The food was delicious and we loved the creme brulee ! We have been to several Kegs before and we really enjoyed our experience at The Keg in the Banff Caribou Lodge.

Sysarah Clarkson

I had dinner here tonight and was amazed with the service here. Both the hostess and my server were amazing. I wish I got the servers name, all I know is that she is from Ontario and used to be a counselor. She went above and beyond. Not to mention, food was amazing. Got a huge cut of steak that had to be cooked longer because it was just that big. Wine selection is nice, wouldn't suggest the rose glass. The pinot gris however is great! Staying at the caribou lodge until Wednesday and hoping to dine there again before I leave!! Will defs recommend to my friends back in Calgary.

claudia lorena barrera

We celebrated our anniversary and the dinner was so good. Red wine was perfect. Very nice place

Michael Black

Nice food though steaks were both over and under cooked...did re-cook one and covered the other. Veggies were cold even after receiving new ones with refired steak. Barely hear each other as it was so noisy. Salad bar is prodominantly dislayed upon entrance, yet they don't offer a salad bar??? Expected much better service and food quality.

MATT XU

Not a good experience here. Ordered a Top Sirloin steak Medium rare. Came at more than half done. Complaint with the manager, apparently she wasn't happy with the complain and apologized with her attitude.. The worst thing was we have 5 orders of steaks and they ALL over cooked. Not acceptable. Definitely something wrong with them.

Shane (Tactik)

I was really disappointed in a lot of aspects of our Banff visit, the entire city is dependant on tourism and for the most part hospitality across the board wasn't great at a few places including Earls and the Keg... But we're talking about the specifics for the Keg. I went down early before my friend and ordered food/drinks. I got an appy ($18) steak (The seasonal steak $50, not recommended) and drinks (Around $50). A $118 bill total for me only and the steak sucked. It was a bad cut and had a lot of ligaments. I mentioned it to the younger server and all he said was "Ohh sorry man, they can be marbly". I barely ate it and there wasn't any customer follow up with a manager or anything. Usually if a person barely touches the steak the staff would mention it to a manager and someone would come by and ask what the issue was... nope but thanks for your $$$. My friend ordered a chicken ceaser and they forgot about it. I mentioned it to the server after 20 mins and he was like "Uhh it's coming I'm not sure what hapenned". Nice deflection. The Kegs service has dropped vastly on this experience. Again no one said anything nor was there an offer for a drink, bill reduction or anything. I'm spending a lot of money here people. I really hope others have a smoother experience but overall I felt that the staff/policy has gotten worse. Maybe the kid was to scared to mention it or he just didn't care. I worked in the restauraunt industry at Chop Steakhouse back in the day and they were adamant that you let them know if someone isn't happy with their meal. Then sent a manager to see how they could improve the experience. I highly suggest improving this process as someone spending a lot of money will take their busniess elsewhere. I still tipped my 15%-20% as people are making a living this way but I'm also spending a lot of money on these trips. I would probably look at eating somewhere else the next time I go to Banff. I hope your experience is better.

Mark Gartner

Service was amazing! Food was delicious, steak came out hot!

Jeanne Rogers

Friendly staff, pleasant environment, good vibes! Had the halibut. Needed to return to replace the mashed cauliflower. Didn't present itself as appealing and was seasoned with too much pepper. Friend had the salmon which received "5 yummies".

Shiuli Bawa

Love their salmon. Highly recommend!

Mei Ling Chen

No matter which location, I find The Keg is always a reliable place for a good meal. Staff was friendly and food was cooked to my liking. I'm glad I found this location.

courtney rath

Server was nice and food was ok. Ran out of some things which was odd as dinner service was only an hour in. One of the managers was on the floor chatting with a staff member that was dining from what I could gather from their loud conversation. Awkward being in a normally elegant setting as we are paying a lot of money to hearing about them wanting to get tested for std’s from the wild weekend... maybe save the locker room talk for the kitchen. Kind of ruined the atmosphere

Chris Charles

Good food and good service....portion sizes were good

Adam Hall-Sharp

Staying in the Banff Caribou Hotel and ordered room service from the Keg. Completely dissatisfied. The dishes we ordered were not complete or correct. My top sirloin steak ordered as medium was delivered very rare and was so low quality I was unable to cut through it. My wife got the oven roasted chicken dish, it was missing the mushrooms, onions, and brussel sprouts listened on the menu. My recommendation is under no circumstance order room service from the Keg! Sadly their food quality has turned pathetic. Update: After taking the steak down to the front desk. They remade the meal and gave a free cheese cake. The new was meal was tolerable.

Theresa Douglas

The Keg never disappoints! The staff were very accommodating, friendly and efficient. Our waitress, Maddy, was perfectly attentive and friendly. The food was superb, hot, cooked perfectly, came out in a timely manner. We will definitely be coming back to this restaurant when we visit Banff again. Out of all the places we've dined in Banff, this stands out as one of the best for overall experience.

steven lewis

Good food and good service.

Don McKinnon

Friendly and attentive staff really make you feel welcome. We had excellent service and my wife's dietary restrictions were easily handled. I highly recommend the Keg in Banff Don

Tara Brochu

We had a wonderful server Isabelle (sorry if it’s spelt wrong) she heard it was our mini moon (honey moon) and she gave us a complimentary bottle of sparkling wine. One of us had steak and lobster and the other the sirloin Oscar with the baked garlic shrimp to start. The service was super fast, friendly and she answered all our questions. Food came out fast and was just as good as it looked! Clean restaurant.

Kevin Earle

We have been to this Keg on previous ski ⛷️ trips to Lake Louise ????️. We ordered 20oz Rob eye steak and shared it as 10oz each was enough. Surprisingly the steak, medium rare, was not as good as the same cut at Wild Bill's. We had baked potatoes and broccoli and shrimp cocktail. Service was attentive and noise level was conversation friendly ???? Rib eye was $50. With drinks and gratuity everything totalled about $75 person for the three of us ????

Candice Williams

Food was great. Service was great. Had the salmon and it was perfectly done, as always

Madison Empringham

Paid $41 a meal for the most unappealing steak and glob of mashed potatoes in a take out box we have ever seen. Save your money and go to McDonald's

Nikos Stratas

Exceptional service...the server's name was Michelle and she was super friendly, very professional and definitely made us feel really comfortable and enjoy our dining. Definitely recommend this place ☺️

Lloyds Electric

I have to agree with others over priced and took forever. Hour and 45 min is ridiculous. Then the steak looked like it was cooked with a blow torch when it got there. I mean it was burnt to a crisp. Sent it back and watched my daughter eat hers. The manager had better have talk with the kitchen what were they thinking sending out a 50.00 dollar steak like that. They offered to make it right but only a fool would eat anything after it's been sent back to the kitchen. Heading to the pizza place next door.

Morris Groves

Very friendly staff and very good food and drinks, good selection of both, prices were decent, restaurant was nice to sit in, will go back again, if you want to try it out just go.

Stefan N

Pathetic customer service not family friendly using covid as a management tool for horrible customer service would not recommend

Richard Boyle

Didn’t try dine in due to COVID but take out wasn’t that good

Kurt Hehl

Party of 4. Two orders of bacon wrapped chicken, 1 peppercorn steak and a surf & turf = all prepared very well. Friendly staff and drinks were awesome. We had originally planned on going to the other Keg on Banff Ave. because of reviews. We arrived there at 9:50 PM only to find out the kitchen was closed! So, back to our hotel after a quick phone call, as they told use the kitchen would be open until 10:30. BONUS! Saved the whole night after an awesome long day site seeing.

Marisol Berry

I was there in August 2021. We ate there because we did the t house hike in lake Louise. So we where to tired to go anywhere else and I am glad we did. The steaks were fantastic as well as the appetizer. Excellent service. So good we went back next day. Lol

kristine smith

Service good. Waiter very polite. My husband enjoyed his Caesar salad, but my tuna tacos were straight up soy sauce. So yes, I paid $15 for a solid serving of salt. I would expect much more from the keg. I felt bad for the waiter who was dealing with multiple people complaining about their meals.

Sebastian Lewald

My wife and I went here for supper, it was amazing! She was a little skeptical about The Keg. By the time we had some drinks and appetizers, we were stuffed! We didn't even have room to order Entrees. We were greeted instantly and we had drinks within minutes. Great job everyone:)

Allishia Brenna

Upon first glance the atmosphere was incredibly welcoming however are server was on the questionable end of things. Originally my husband had ordered a strip sirloin steak and I ordered a baseball cut. The server at first came across rather over-bearing and then proceeded to continue to do so after the arrival of the meal. My husband immediately noticed that his food was not correct and pointed it out to the server in which she proceeded to deny the mistake. Claiming that after years of service she was not capable of making a mistake she wouldn’t have been aware of. Thankfully the manager came by through our meal to check on things and after finding out the meal was wrong, offered a free desert -(which we happily accepted) Over-all 4/5 rating because the manager was so welcoming and professional! I will happily return again and looking at the photos makes me hopeful to do so very soon! -(scrumptious, and the husband agreed despite the mistake)

Nick

Good food but the lack of employees is hurting the service

Cliff

Food was typical Keg food always good. Drinks, as always good. But, for the first time in my life I had a server tell me that after 4 keg sized ice teas that she can't serve me. First time in my life I've been cut off let alone after 4 drinks(8oz). Tip went from about 30% to about 2%. Poor choice for her when I am staying right here in the hotel. No more dollars for you!

Gleb Sivitsky

Exactly what you expect from the keg but there are better steak restaurants around.

Conrad Andrelunas

Wobbly tables. Blinding lights.

Stuart Gordon

Our server was very attentive. He kept our glasses full and we didn't wait long for our courses. I had the strip loin and my wife had the sirloin. Both were cooked perfectly. The restaurant was very empty....

A

We never have a problem with any Keg we go to. This was awful. Save your money and go literally anywhere else. 3 people ordered and all of the food was gross. Bland, or way over cooked food

Breanna Grant

Our experience was amazing! Rikki was incredible! Even despite staff shortages, it didn’t even seem like we waited at all. She was amazing and the kitchen was incredible, as always. When we make our way to Banff, we always prioritize going to The Keg at The Caribou. Wonderful service and impeccable food, especially when service workers are risking their lives during a pandemic. Amazing. The Keg is lucky to have Rikki!

carmen thomas

Good food. The service Ellen provided was personal and very good. Would definitely come again.

Mel Fougere

This was our first stay in Banff, during Covid lockdown, May 19-22, 2021. I wanted a nice steak for my birthday and boy did the Keg on Banff Ave deliver! The manager and staff went out of their way to cook my wife and I a delicious meal and awesome packaging to keep the meals hot for my walk back to our hotel. They also gave me a discount AND a free dessert for my birthday! The Keg on Banff Ave is a touch of class, to be sure!! Thank you!

Sheldon Wassing

Food was the best and our server Will was the best server we have had in a long while.

Amanda Pederson

My partner came to the front hostess stand at 9:39pm, just wanting a glass of wine to end our evening. After 3 minutes of looking and waiting someone finally came to the front to assist him and when asked if we could have a glass of wine they said it was last call and couldn’t serve anymore liquor (new Covid restrictions, I get it, But it was before 10pm). I then went up and waited for a conversation with another guest to be finished (they were talking about reservations and then discounts for keg employees). When the conversation was finished I politely asked if we could come in for one glass of wine and the guy at the front said “oh sorry with new restrictions, our last call is at 9:45pm. And it was 9:47pm. I am appalled that the host would tell my partner something different, and if someone would have been present at the front to begin with, we could have come in and given them business. Poor customer service and lying is never appreciated.

Kevin Gullion

My wife and I had a meal there recently, prime rib was like rubber at $49 a piece, I ordered lobster tails two of them thin as paper and overcooked. Total bill came to $170 I've had better meals at McDonald's. Our server was terrific! This place has become way overpriced with mediocre food likely won't return to another keg anytime soon.

Stephen OConnor

Awesome food, perfectly cooked steaks and incredible service. The Keg delivers again and again. Good job guys.

Craziethe Teddy

Best anniversary meal in ages. Will love to go back.

Ashley “Nourash” T

This Keg does not represent the reputation this restaurant always portrays. The steaks were both not good. My “filet” was full of gristle. The ribeye wasn’t the way it usually is. The salad had brown romaine lettuce and we were given croutons when I asked specifically for no croutons. Our server was friendly and attentive. But the overall atmosphere was not what I was expecting. Perhaps the other location is better, but as a local traveler I won’t be returning to this one.

Patrick Moss

Breakfast was awesome! Definitely be back again!

Cory Court

Spent 200$ in the 2 nights first one we had the 21$ burger with a poutine the burger was dry and in seasoned and the poutine was a brick could not eat it, the steaks were unseasoned the gf couldn’t even eat her it was very tough the seasonal veggies were a couple unpeeled burnt carrots the food was very disappointing and unsatisfying. Only thing we enjoyed were the ceasers

Paul Turner

Arrived on a late RM train. The smell of hickory smoke was in the air so I ordered a half rack of ribs, slaw and fries ($26). And a Manhattan (made big and right). The waiter served the plate with a towel and warned that it was hot. Indeed it was, hot enough to heat and semi-cook the slaw (colorful but dry and limp and should have been in a monkey dish). The fries were the next size up from shoestring and hot and crisp. The 6 ribs were spare, really spare. Fetal back ribs? There was very little meat on them and no bark or smoke ring. It seems the smell of smoke may have been coming from the restaurant next door. All that said, the waiter was among the best I’ve seen. Attentive with a capital A!! Because of him, I’m awarding four stars.

LEE KONIDAS

Great dinner required wheel chair after we left couldn’t walk out was too full !!!

Lesley Abbott

Excellent service. We were seated quickly, wait staff were attentive and quick. Our meals, filet mignon, chicken & ribs with twice baked potato were cooked to perfection. The ambiance was superb. If you have a chance to dine here, take it!

TRAGIC WNGS

Really good costumer service the food was amazing everyone was so good even there ice cream!! ????????????

Brennan James

A tad expensive but good food and great service

Bright Star

Not one, but 2 back to back visits at this location has proven to be a bad choice when looking for a decent steakhouse in Banff. The hostesses never smile, the staff are slow and the steak went back twice! The kitchen lacks the proper training to get it right. If you specialize in steaks, why can't you cook it right? This location acts like everyone's a tourist so why get it right the first time, the customer won't be back anyways. Except I go to Banff every month and many other locals return often also.

Kyle Smith

Great food, amazing service. Lobsterfest is happening and the food was amazing. We had the best experience. This is the location just on the edge of downtown so it was easier to get a table at peak times and the staff were very friendly and attentive. Will be back for sure.

Diana Labrecque

Service was excellent, food was delicious . Prompt service

Mary Lessing-Turner

The food was delicious and the service was very good. My concern was how close the tables were to each other. It is a large restaurant but patrons were seated in close proximity in a small area.

Wyley Doull

The Keg in the Banff Caribou Lodge is convenient to travellers staying in the Banff Avenue hotels. We enjoyed the warm cozy atmosphere and friendly, efficient service. Strict attention is paid to all COVID rules here. We chose a steak dinner and a French onion soup - both of which were superb. We noted that theKeg is also open for breakfast. We will be back when we are in Banff again.

William Thompson

Small potions and overdone food but nice staff. Might be Covid issues.

Scott Petrie

Predictable, consistant product. Happy and professional staff. Great casual atmosphere. You won't be disappointed.

Steve Uren

Overpriced just because it's in Banff and the quality of food is much lower than other Kegs. Save your money and take time to travel to one on the outskirts of Calgary for a much better experience. The Banff location can get away with lower quality as they know new customers will always visit so if they serve you tough meat they're not bothered. Service was ok, nothing outstanding. Will I visit this location again? NO!

World Reviews

This was the most disappointing experience I wish I didn’t have to give it even 1 star My wife and I and our two children age 3 and 1 went here at 3pm on a Saturday. We went that early to avoid the rush and people as we know the young kids can be loud and rambunctious. We wanted a Valentine’s Day date as best we could with covid and everything going on. We told the host this as well. Halfway through our meal they sit a couple basically 1 table over. Of course they request to move as our kids are struggling to remain calm. Then the manager says if our kids can’t sit (age 1 and 3) we need to leave as they are breaking covid space. As a second note the restaurant had lots of open seating. 100 percent NOT family friendly or customer conscientious. The waiter was very good but stuck in the middle of poor customer focused management and leadership.

RM RM

My favorite place will always be the keg. Absolutely love the food and the atmosphere! Bar or dining. Had really wonderful Valentine's dinner. Was amazing!!!

Rudy Gomez

Had the Burger and Wedge salad. Very good, fries were superb. 4++++