Rushed from work in Newmarket today and got there 30 mins before they (should have) closed. Except they were already closed
Posted door sign said 5pm close and I was there at 4.30pm. Not happy at all
ADDED JUNE 21 2018
After several emails asking me what I required and PROMISING to mail them to me free, for which I was appreciative, to arrive at my house Friday June 15th, I enquired today about said items and was told because I had not been in touch there was NOTHING they could do. I politely replied to every question asked of me as promptly as possible around the 40 hours I work each week.
BLOWN AWAY BY SUCH BAD CUSTOMER SERVICE. NEVER PROMISE WHAT YOU CAN'T DELIVER.
SHOCKING ATTITUDE.
ADDED JUNE 22 AFTER CLAIMING I HAD NOT BEEN IN TOUCH AND IT WAS MY FAULT
Well how strange you consider I was talking to a competitor when I hit REPLY on your emails.
This is nothing but blatant lies. I have ALL the emails between the 2 of us. Very clearly YOU were the recipient of my email replies.
CORRECTION to your statement. Your FIRST email offered me FREE SHIPPING from items on your website. When you found out that the items I required were not on your website and were CHEAP that was when on a follow up email you offered me them for free. You even said I would receive them by Friday (June 15th)
I HAVE NOT IMAGINED THIS
I needed Diversol, Campden tablets and Finings. YOU told me in an email you did not have Campden tablets but had the same thing in powder form and asked me which finings I preferred to which I replied bentonite.
So suggesting I have been in touch with a competitor is utter BS and speculation on your part.
However I have found a competitor much closer to my home and who is very knowledgeable, business minded, genuinely friendly as well as having everything I need or may need in the future AND give great customer service.
Pride yourself all you like in your customer service but it's in the toilet for the attitude and way you've treated me.