Reviews of Future Access (Website Designer)

Geoff Foster

Future Access was great in building our company website. They were very responsive, worked quickly on designs and adjustments as we went along with the build, and the whole team took the time to assist you in any way to get the best results for our company. I would highly recommend them to anyone looking to update, upgrade and take their website to the next level.

Aaron Morrow

Nice building.

Cheryl Carmichael

Thanks for all your help with our new website. Great friendly service!

Maria Rekrut

Looking forward to todays presentation....learning about mobile devices and strategies and eating lots of candy!!

Nathan Calford

These guys are terrific! Amazing experience working with their skilled team on a massive website project that is now a huge success. Future Access houses a culture of organized, creative and professional programmers, designers and marketing experts. I highly recommend them for any project. But don’t take my word for it, just google "TIW Steel Platework" and take a look for yourself!

Spencer Miller

Superb customer service and high quality of work. I would personally recommend anyone looking to build a website or, to build or enhance their digital marketing to use Future Access.

Marcus Riganelli

Friendly and highly capable. Worked with my specific needs and a small budget.

Meheroo Jamshedji

Arrogant new owner and staff I concur with the previous review to be aware of the new owner and staff. Having worked with the previous owner off and on for 18 years, I called Future Access again. A couple of months ago, we made an appointment with the new owner, Chris. However, as we got very busy, we had to cancel our appointment. We called back mid January and were told how much the company has changed, that it wasn't the same company anymore and how organized they are now, and they had to let staff go and on and on. We now had to go through an Introduction meeting with the person on the line - Denis. Sorry, Denis really put me off when he made negative remarks about the old owner, who I might say was a wonderful gentleman. I mentioned, i really did not want to relate everything to an Introduction manager and then relate everything again to Chris. This was not requested a couple of months ago! I requested an appointment with Chris. Chris called back, and once again, all i heard was how the company had changed, and how organized it was now and how it works very differently, etc. As a result, they would not be able to do our work. No explanations given, except how different the new company is now! Yes Chris, your company certainly is different to turn away an old customer because we didn't want to spend time relating our business two and three times. We wish you every success.

Murphy

We have been customers of Future Access since our business started. Chris, Trisha, and their team have helped us enormously to get well established and start to grow! They really know their stuff and give excellent advice, helping us stay on track! We highly recommend!

Jessica Pollak

they have given us best customer service and took the time to get to know our business to provide the best services for us, they are fantastic!!

Derek Thaczuk

I'm a freelance business owner just beginning my practice. Jeff, Melinda and Brandon at Future Access have been a joy to work with. I am very happy with the website and logo they developed for me. They are also giving me a great education in current-day social media strategies which will be essential in establishing and growing my business.

Donna Murphy

We have been working with Future Access for a long time now, and it has been a pleasure! They have been consulting on our ecommerce website and we have seen excellent results with their help and guidance. The staff are knowledgeable, friendly, and go out of their way to help us. I would highly recommend them!

Body Health Coach Kristine Srigley

I cannot put into words how amazing these people are. They understand my strategy, and where I want to take my business but most importantly, they demonstrate true compassion for wanting to help. They deserve the very best of everything!

Merna Wagdy

Always creative, with realistic budgets and solutions. You can count on FA team to get the job done for you. If they say they can do it, I always feel comfortable that they will get it done, and done well.

Katherine Webster

If you are searching for a company to establish a successful online presence then you should probably NOT choose Future Access. I paid them thousands of dollars for a web site two years ago and although the website is attractive, it has done little to enhance my business. Truthfully it looks good because I provided all images, content, logo design etc. For the thousands that I spent, the people at Future Access assembled the site with my complete direction using Word Press. That's all. They did not register my domain name, handle my email, or provide any SEO. I had to badger them about an SSL certificate for the site and then they complained about the cost. When the new "owner" was about to take over, he insisted I use them for a social media campaign. When I asked to see a successful campaign from any other company in their portfolio, the owner became insulted and angry. It was obvious they had not created a successful campaign for anyone yet. By the way, they suggested the proposed social campaign would cost me around $4000.+. Several months before the annual renewal date for my site, they began sending emails with a renewal bill. Unfortunately they sent me another company's bill first and then I insisted I pay a bill in late 2019 rather than March 2020 which was the anniversary date because my bill was being "pro-rated". How curious! . Also, when I reminded them that my bill was not due until March they suggested that I pay in installments if it would be easier for me. I would find that funny if it wasn't so ignorant and insulting. So I chose to host with a large company instead. But that, in a nutshell describes the culture of the new Future Access. Once again, if you are searching for a great Internet presence, drive right by the city of St. Catharines to the greater Toronto area where you will inevitably find some knowledgeable professionals who can really make things happen for you and your small business.

Jane Hawley Edward

My experience with Future Access has been positive since the start. A professional, proactive and very supportive group of individuals - from my initial on boarding conversation with Bill and Heidi in reception, the whole team are a great example of living their values of excellent client care. A particular shout out to Melinda and Jay - their patience and help during my learning curve has made the difference between making my having my first website a scary prospect, to an enjoyable learning experience. It’s been - and continues to be - a pleasure working with them.

Len Kamerman

Couldn't be happier with the work Future Access did to redesign my site. Melinda was great to work with and nailed what I was looking for - I would not hesitate to recommend their team!

John Dixon

Couldn't be happier with the site. Thanks for all the hard work.

Christopher Ross (rossgiftscom)

Absolutely a fantastic team!

Parmod Gandhi

Future Access staff, (Jeff, Melinda, Christie) have been great people to deal with. Very receptive and prompt to implement your ideas/requests in your website. Very knowledgeable and great to work with. We have had other web developers in the past but Future Access has been the most professional, cost effective team of developers we have worked with. You will not regret to have them as your Web Developers, highly recommended.

Select Kennel

Future Access is a top notch website design company. I had the privilege of working with both Chris and Jeff. From the minute I walked in the door and met with Chris, I knew this was the company that would design our new website. We have received the most amazing feedback from people about our site. Chris and his team are very professional and I'm happy that we went with Future Access!

Chris Raby

In my opinion, the team at Future Access has demonstrated their ability to work together to put the customer first. I really feel like a true VIP getting the royal treatment with every phase of our various projects. Their hands on approach is unmatched. I would highly recommend them to anyone who wants to stay ahead of the curve. Three years later..... Lol New owners and the team may have changed slightly but I have to say still the best service around. My business has changed significantly and the team has been there every step of the way. I could not have done it without them!!! Highly recommend

Michael Westcott

Creates effective communication methods and content for Niagara business

Edda Jaenisch (Garden Girl)

Future Access took the time to explain and bring me up-to-date in today's technology. Truly awesome experience! I would recommend Future Access to anyone looking to build a web presence and looking to understand social media.

David Rafael

Fun environment with friendly people! Also great website designs for clients, really thought out and unique, as well as modern and up to date.

Darlene Teeuwsen

Had a great time working with Jeff Unger on our new site. We are thrilled with the outcome and would highly recommend anyone from Future Access!

Andrea Thom

Future Access heard, accommodated and completed every item that I asked for pertaining to my website. I'm totally happy with the final product. Staff were always courteous throughout the process.

Joanne Lynne

From day one, I had an excellent business building and marketing experience with Future Access. I was scared to begin my journey, flooded with plans and half-plans... but after my first meeting with Chris I felt excited and ready to dive into my new venture. Then Jeff U took over for development and helped me multiple times with my numerous emails and phone calls and face-to-face meetings. When I felt lost to explain what I needed, he helped me untangle the web in my brain and got it done. Heather was very thorough in the admin area and always so pleasant... which helps when you're having a bad day! The IT fellow, Jeff B, was great in resolving some background issues for me as well! Thanks to everyone at Future Access... I highly recommend this very professional and wonderful team for all of your marketing and social media needs!

tom F

Wonderful experience now with my 2nd webpage. Jeff and the team are always there to give extra help at any time. First rate and great work for me. I will always return. Thank you

Darryl Mackereth

Jeff and Bill were the Best. Very Professional to deal with and my Website has received many compliments as well! I would highly recommend the team.

Andy Sproston

Scott, Jeff and all the team are the dogs bollocks! LOL Awesome job on the Our Gate To Your Plate website. Cheers for everything!

Marisa Pavan

Future Access has been an integral part of the growth and evolution of my raw dog food company Rawco. Together we have worked as a team to put our e commerce convenience concepts into actual reality. As a company they continue to stay fresh in the ever evolving internet world. I am thankful to be working with them and look forward to future projects to come.

Donna Murphy Del Cueto

Chris has been awesome! He has done wonderful work, given us valuable advice, and has guided us to launching a full-fledged e-commerce business. We are looking forward to a long, productive relationship with Chris, Matt, and the rest of the team at Future Access!

Derek Kedzierski

Great people to deal with. Easy to communicate with and service is top notch! I have hired them to build and create a site. Thanks FutureAccess!

Chris O'Brien

It was a pleasure working with Future Access on the new website for our family business. They were very professional, comprehensive, and competent throughout the whole process. The reaction to our new website has been very positive and our customers are very impress with the website. however, the SEO optimization was somehow confusing and we still do not understand what this added service did for our new website as our website is still no showing up on organic google searches. We understand that it takes time for the algorithms to work properly but we were under the impression that paying for the SEO optimization would help with this issue.

Xin Zheng

Be aware: with the new owner and management, this may no longer be the same company that received all the great reviews in the past. Future access helped us build a website that includes a few pages before the new owner (Chris) took over the business recently. We found out recently that one of the pages of our website is lacking a basic function (adding a section to a page) that all the other pages have, suggesting an oversight by the developers when they were building the website. When we brought this to Future Access's attention, after they fixed this issue, they billed us for them fixing this problem, which shouldn't have occurred in the first place. When we called Chris and told him that we are not asking for any new feature added to the website but simply asking the developers to fix a mistake due to their oversight, his response was simply "we have to charge you, because it is out of warranty". So, be aware if you want to use this company. With the new owner and management, this may no longer be the same company that has received all the good reviews in the past (those great reviews led us to this company for building our website). I won't recommend it to anyone, unless you know about the website design and that you can check all the details and functionalities of the website after they hand it over to you. Future access will charge you for fixing their own mistakes. Update: we called Chris to delete the change (which was essentially fixing their own mistake) that their developers made to our website, since at this point, we don't want anything to do with Future Access. Chris told us, quote "there will be an additional 30 minutes needed at our usual rate of $85 an hour" to delete the change. To delete the change, as we found out by trying ourselves, all it takes was to click "Delete" button that takes 2 seconds to do. Unbelievable!

Shrineman Nsc

Totally satisfied with the process from start to finish. Gave them my thought and they interpreted them perfectly resulting in a new and exciting web site. I wanted some tweeking which was completed and training set up and completed. Training didn't sink in but have been walked through any problems I had and now am confident in making any changes I need. Thanks Future Access

Renzo Iannacchino

Future Access has now completed two different websites for me. They excel in all areas of customer service with their friendly and efficient manner. Each team member has excellent communication skills and they always seem to know just what I mean when I give them my vague vision for my websites. Each product they have delivered has been above and beyond my expectation. If you are looking for a web developer- graphic designer- all round professional – caring team, look no further then Future Access.

Samantha Sendzik

The staff at Future Access are extremely knowledgeable and personable. I had the opportunity to work with Jeff Unger through my work at the Learning Disabilities Association of Niagara Region. Jeff was incredibly helpful with the launch of our new website. I would definitely recommend them to anyone looking for assistance with web development!

LDA Niagara

An absolute joy to work with!! LDANR had an old, out of date website that was challenging to edit and nobody visited. Now, LDANR has an up to date, creative, user-friendly, informative, eye-catching website that was designed by Jeff & Bill from Future Access. At LDANR, we had high expectations for our new website, and Future Access designed a site that was way beyond those expectations. We couldn't be happier with the site, and we couldn't have found two better professionals to work with. I'll be recommending Future Access to anyone looking for a fabulous new website! Thanks Bill & Jeff for your amazing work!

Johnathan Holland

Future Access gave a relaxed vibe and provided amazing service for the design work on my company's website. I would recommend them to anyone!

Nate Matthews

I would totally recommend Future Access for any website design/online marketing. Jeff was a pleasure to deal with through the building process. Thanks guys!

Brandon Berg

Future Access has been extremely helpful to our business in many ways. Their website design and maintenance is extremely cost effective and they are always quick to respond to requests. They offer their opinion and suggest changes and upgrades without coming off as pushy. Their I.T. services are quick and thorough, while still pricing a variety of products and services at very competitive rates. Whether you are looking for website design or I.T. services, Future Access is definitely worth contacting.

Shawn Epp

I started my own business because I have written a cookbook called "No Dairy Diva" and was in desperate need of a web design company that I could trust. I found Future Access on line and looked at a their library of web designs and felt that they had what I needed, personality and insight. I am not only using Future Access as my web design company but they also designed my book cover and caricature. They have helped me beyond what I thought they would and I am proud to say that they are an important part of the "No Dairy Diva" team.

Kristen French Child Advocacy Centre Niagara

The team at Future Access did an amazing job rebuilding our website & were an absolute pleasure to work with!

Shane Davis

My experience with Future Access has been nothing but pleasurable. Very thorough and informative, and extremely patient with website training. Very prompt service and willing to answer any questions after training if needed. I highly recommend them for your future business website purchase!

Susan Clarke

We were very impressed with our service from future access. We were having difficulty putting our app onto the Google play store and we reached out to the company and Karl offered to help. Within hours our app was up and running and since that time Future Access has been in contact with us following through to see if everything was ok. Thanks a million Karl, we could not have done it without you! Susan Clarke and Fair Trade Frenzy

Leanne Kerby

After 16 years in business, I felt that our website needed serious updating. Future Access was recommended to us and am I ever happy that they were. Jeff and Christie were brilliant to work with and they answered every question and quickly honoured all of my requests. Working with them has been an extremely positive experience and I would not hesitate to recommend to any of my friends or colleagues. A big thank you to Future Access from us!!

Joe Carile

My company has been working with Future Access for few years, and we have nothing but good things to say about them! They are easy to work with and do a great job! When looking for a web design firm, we spoke with many companies. They were the only company we believed could give us everything we needed from a business and creative standpoint, while giving us the personal attention we needed.

Sandra VV

I really enjoyed working with the people at Future Access. They were easy to work with and designed a brilliant logo that I love.

Stephanie Hall

Great experience, very efficient and fast service and a great creative team! Thanks!

Ben Ellens

I would enthusiastically refer Future Access to anyone looking for web development services. They created a website for the family business and did an excellent job. They were easy to work with and demonstrated expertise in their field.

DN Hospitality

Great folks to work with! Very knowledgeable and talented, for any style or size of business please check out Future Access as they have done some fantastic work for DN Hospitality

Jeff Robichaud

I found Jeff and Bill to be great to work with. I have a great relationship with them, and find them to respond quickly to my requests by email or by phone. I have had them create my website and update it on two occasions and every time the experience has been excellent. My most recent update was to make my site mobile friendly. They anticipated my needs and exceeded expectations, requiring very little involvement on my part to achieve my goals allowing me to focus on what I do best. great work team!

Paul Grayley

Our experience with Future Access was excellent from the beginning to the end of the process. I initially shopped for quotes on what we wanted for our company's website. I met with Chris Tollins who was professional and courteous. There was no expectation of coding or even computer knowledge. Chris explained everything in layman's terms and made it easy to understand even for the technically challenged. Chris met with us in the office and showed us exactly how to make changes and modifications to our own website so that we now had the power to change things instantly. Jeff Unger was the project manager and although we never met , he stayed in constant contact with me through the migration of the website and was an email away for any questions I had. It was particularly refreshing for us that they would contact us on a regular basis throughout the process, as opposed to us having to follow up and try to contact our website person to see how things were going or get a definite date for completion, as was our experience in the past. Great work guys. We will definitely use your team again!

Diane Halinski

The West Lincoln Chamber of Commerce website was in need of a ‘face-lift’; so we sourced Future Access to design, develop, test and implement the changes. We found Future Access staff knowledgeable, reliable, and flexible as we worked together to create a new bigger and better website. As a result Future Access staff delivered an excellent product on time and on budget. Check out the West Lincoln Chamber of Commerce website to see what I mean…well done Future Access.

Violet Mateljan

The staff at Future Access is always friendly and professional. Very quick to reply to any inquiries or requests for change to our webpage. I highly recommend Future Access !!!

Adam Maiolo

I had the pleasure of working with Future Access on a microsite for Big Brothers Big Sisters biggest campaign of the year - Bowl for Kids Sake. They absolutely brought our vision to life, and were super easy to work with and accommodating of our budget restraints! I would recommend them to anyone!

Georgie Sanderson

Before I met the team at Future Access I was a starving entrepreneur barely getting by. With the help of Jeff Unger and his crack team of experts I am now running a successful online business which will allow me to put my kids through college. Thanks Future Access!!

Lynn Andy

The staff at Future Access are a very hard working, conscientious group of people that are very dedicated to listening to and creating what the clients are asking of them. Their work is current and they are very professional.