You have all the feddbacks of real people like you who are using the services and products of Bureau en Gros (Website Designer) in the area close to Dorval (Canada).
At present the business has a score of 3.9 over 5 and that score was based on 127 reviews.
As you can read, the average of ratings is positive, and it is founded on a large number of reviews, so we may say that the evaluation is quite accurate. If people have bothered to rate when they are happy, it works.
As you know, we don't usually stop to place feddbacks when they are good and we usually do it only if we've had a problem or issue...
This Website Designer corresponds to the category of Office supply store.
(Translated) Competent, dynamic and professional staff! Excellent customer service! (Original) Personnel compétent, dynamique et professionnel ! Excellent service à la clientèle!
(Translated) Almost always able to find what it takes, with some exceptions. Above all suffers from a lack of space, but difficult to have more in the city center. (Original) Presque toujours capable de trouver ce qu'il faut, sauf exception. Souffre surtout d'un manque d'espace, mais difficile d'en avoir plus au Centre-ville.
(Translated) Beautiful shop. Unfortunately I did business with their printing service their little comie with colored hair did not offer any help and the results are very mediocre for an exaggerated price ... (Original) Beau magasin. Malheureusement j'ai fait affaire avec leur service d'impression leur petite comie aux cheveux colorés ne m'a offert aucune aide et les résultats sont très médiocres pour un prix exagéré...
Very good place
Very good service...to solve computers problems
(Translated) The wait to go to the checkout was long, many employees clearly lack training and it is difficult to get advice from employees floors. On the other hand, the cashier Noémy who served me was efficient and friendly. (Original) L'attente pour passer à la caisse fût longue, plusieurs employés manque clairement de formation et c'est difficile d'avoir des conseils des employés planchers. Par contre, la caissière Noémy qui m'a servi a été efficace et sympathique.
Prices are not compatitive at all.
(Translated) Business cards at 9.99 make me discover new products in store at least once a year (Original) Les cartes d'affaires à 9,99 me font découvrir des nouveaux produits en magasin au moins une fois par année
Fascinating
Not too crowded Check out the moroccan mint incense sticks
(Translated) Service smiling and eager! Awesome! (Original) Service souriant et empressé! Génial!
Great service and very friendly!
(Translated) A shop complete with office supplies. Pens, folders, boxes, notebooks, and everything else you need for your office. It also has several electronics and computing items, such as mice, keyboards, notebooks, printers and more. (Original) Uma loja completa com materiais de escritório. Canetas, pastas, caixas, cadernos, e tudo que você precisar para o seu escritório. Também possui diversos artigos eletrônicos e de computação, como mouses, teclados, notebooks, impressoras e muito mais.
Horrible, shameful customer service. Went in to look for an item, the first guy said " I only work in the electronics department" "Go look at that end, there should be someone there". I should have got "ohh, i'm in electronics, let me see if I can get someone to help you, let me ask".No initiative whatsoever. I find the second guy. After hearing my request he says "ohh I'm new here". I let him know I wasn't happy. He speed walks away right after. He should have said " ohh, don't know about that, let me see what I can do". This staples proves that they hire people who DON'T CARE about helping people. I would have fired both these people without hesitating. If you go here for anything, don't expect to get any service of any kind.
(Translated) Bad experience ... I'm never going to go back ... the employee she did not even want to move from her chair to come and answer me ... Just to print 3 pages I waited 20 mins ... then at the end j I asked madam if there is another way to print she showed me the regular computer ... (Original) Mauvaise expérience...je ne vais jamias y retourner...l'employée elle voulait même pas bouger de sa chaise pour venir me répondre...Juste pour imprimer 3 pages j'attendais 20 mins...puis à la fin j'ai demandé à madame s'il y a une autre façon pour imprimer elle m'a montré l'ordi régulier...
(Translated) Good competent seller service. (Original) Bon service vendeur compétent.
Always a great experience, they tend to know me by my habit of clearing them out of stamps regularly, and are always understanding.
(Translated) Very poor service for the printing service. The demoiseille '' BRENDA '' is really not nice. She didn't want to help me with an impression. (Original) Tres mauvais service pour le service d'impression. La demoiseille '' BRENDA '' est vraiment pas sympatique. Elle ne voulait pas m'aider pour une impression.
(Translated) I recommend the staff are nice and knowledgeable ... I recommend (Original) Je recommande le.personnel.est gentil et compétent...je recommande
(Translated) Number 1, super professional owner and employees, I bought an iMac, the only place in Magog where you can buy Apple! (Original) Numéro 1, propriétaire et employés super professionnel, j'ai acheté un iMac, seul place à Magog où on peut acheter du Apple!
(Translated) HORRIBLE customer service / Customer Service HORRIBLE - Went to buy a laptop that was up to $ 50 less yesterday, salesman and manager would not budge, but were very complacent and very non-apologetic about the overnight change. They really looked like they just did not care at all. / I went today to buy a laptop that was $ 50 cheaper yesterday. I asked if they could give the difference due to the change during the night, and the salesman and the manager wanted to know nothing, but were really non-excusive and had the area really to blame it outright. Disgusting as attitude! (Original) HORRIBLE customer service / Service clientèle HORRIBLE - Went to buy a lapto today that was actualy priced $50 less yesterday, salesman and manager would not budge, but were very complacent and very non-apologetic about the overnight change. They really looked like they just didn't care at all. / Je suis aller aujourd'hui pour acheter un laptop qui était 50$ de moins cher hier. J'ai demandé si ils pouvaient accorder la différence due au changement au cours de la nuit, et le vendeur et le gérant voulaient rien savoir, mais étaient vraiment non-excusifs et avaient l'aire vraiment à s'en ficher carrément. Dégoutant comme attitude !
Went in to buy a laptop, was approached by 2 employees. The first didn't even know the difference between two models and disappeared. The second had wrong information. Service was not helpful.
(Translated) Competent employees, very knowledgeable and able to listen well to customer needs and suggest good solutions (Original) Employés compétents, très bien renseignés et capable de bien écouter les besoins des clients et de suggérer de bonnes solutions
Had trouble with the copy centre the staff was not very savy
(Translated) Jobs are nice; they are respectful. I met the manager he is super welcoming Fast and reliable service clean well organized I recommend this place for printers (Original) Les emploiyers sont gentils.ils sont du respect. jai rencontré le directeur il est super accueillent Service rapide et fiable propre bien organiser je vous conseille cette endroit pour des imprimante
(Translated) Did 3 times that I will do scale prints and the 3 times I had to watch the technician so that she does not adjust the format to the page, and the 3 times they did not understand what I meant, frankly! On two of them I canceled my order. Best service in chicoutimi (Original) Fait 3 fois que je vais faire des impressions a l’echelle et les 3 fois j’ai due surveiller la technicienne pour pas qu’elle ajuste le format a la page, et les 3 fois elles ne comprennaient pas ce que je voulais dire, franchement! Sur deux d’entre elle j’ai canceller ma commande. Meilleur service a chicoutimi
(Translated) All refurbished good choice good service (Original) Tout rénové bon.choix bon service
(Translated) Very good service (Original) Très bon service
(Translated) Lots of material, a clerk advised me well and made the transaction Bravo (Original) Beaucoup de matériel, un commis m'a bien conseillé et a fait la transaction Bravo
(Translated) I'm not a god, I'm a genius, I do not do miracles, I do wanna ... (Original) Je suis pas un dieu, je suis un génie, je fais pas dans les miracles, je fais dans les veux...
(Translated) Very well (Original) Très bien
Service at the checkout counter was a bit slow, seemed to be several employees just standing around that could have helped clear the long lineup.
(Translated) A good place to find everything, too bad the shelves are empty lately and many items are out of stock. The employees are very helpful and always very pleasant. The prices are very good and much cheaper than without other places selling office supplies. (Original) Une bonne place pour tout trouver, dommage que les rayons soient vides dernièrement et que beaucoup d'articles soient en rupture de stock. Les employés sont très serviables et toujours très aimables. Les prix sont très corrects et beaucoup plus avantageux que sans d'autres places vendant des articles de bureau.
No service.
(Translated) Everything for the office / printing service included (Original) Tout pour le bureau/ service imprimerie inclut
(Translated) Store neat, clean and the shelves are always filled. I loved the copy counter service when I had a document bound! (Original) Magasin bien tenu, propre et les tablettes sont toujours remplies. J'ai adoré le service au comptoir de copies lorsque j'ai fait relier un document!
Very nice staff and inventory quantity is online. You can also place your order online and pickup. Shipping is also normaly free. I like this location and never had an issue parkinglp
(Translated) Good for electronics ... (Original) Bon pour électronique...
(Translated) Super nice job and its good salesman (Original) Emploi super gentil et son bon vendeur
(Translated) I am always extremely disappointed with the customer service regardless of the branch, the department, the items I need ... it seems to miss a huge coaching from the bosses to the employees. (Original) Je suis toujours énormément déçue du service à la clientèle peut importe la succursale, le département, les articles dont j’ai besoin... il semble manquer un énorme encadrement des patrons aux employés.
(Translated) I don't see the reason to go to a wholesale office. Everything is less expensive at walmart. Company on the decline (Original) Je vois pas la raison d'aller a un bureau en gros.tout est moin chere au walmart. Entreprise sur son déclin
(Translated) Rather clean, the staff seem to be in a hurry, nothing negative to say about my experience but nothing positive either. (Original) Plutôt propre, le personnel semble préssé, rien de négatif à dire sur mon expérience mais rien de positif non plus.
(Translated) A lot of choices . I had to return an article, very courteous manager .... good service. (Original) Beaucoup de choix . J'ai eu à retourner un article , gérante très courtoise....bon service.
Office supply store with a wide selection of quality goods.
(Translated) The counter service of copies and printing is often bad. The ink in their self-service printers is not always changed quickly, so the documents come out pale. I recommend going to another wholesale office for your photocopies and prints. (Original) Le service au comptoir de copies et impression est souvent mauvais. L'encre dans leurs imprimantes en libre-service n'est pas toujours changée rapidement, donc les documents sortent pâles. Je recommande d'aller dans un autre Bureau en gros pour vos photocopies et impressions.
The website said a printer was in stock but when I went there they couldn't find it.
(Translated) Department Store, very bright and easy to move. The staff is courteous and helpful. …
Excellent
(Translated) Excellent copy service! (Original) Service de copies excellent !
(Translated) Good service (Original) Bon service
This is the best place if you want to copy or print something. For printing there are multiple options: 1. You can send an email with attached documents and they respond with a code and you need to enter it into the printer. As you know emails are not always encrypted so be careful when you use it with sensitive documents 2. Directly from Dropbox or Google Drive 3. Use a USB flash drive. This is the most secure approach Also there are UPS and FedEx services. They are more expensive than Canada Post but they can deliver your package in 1 business day. Something that Canada Post doesn't have.
GREAT.......CHAPEAU TO MANAGEMENT&PRESONALE....
Very disappointed with their customer service. I came the day before to laminate items. The employee reassured me that all my items would be ready the next day for 1:00 pm. However, I received a call the next day at 10:40 am, informing me that unfortunately my documents would only be ready at 5pm even though I was guaranteed for 1 pm. The employees had nothing more to say than "I understand" without finding a better solution than an hour earlier. I have explained to both employees from the day prior and today that my school closes at 4:00 pm and I will not be in town for the next days. If you are a teacher, I encourage you to go somewhere else.
Shop for back to school & Office supplies.Pretty big,
Great service!
(Translated) Absolutely satisfied (Original) Absolument satisfait
(Translated) Good stationery product diversity and friendly service. (Original) …
(Translated) Easy to access by Berri metro station or rue Ste Catherine (Original) Facile d'accès par la station de métro Berri ou par la rue Ste Catherine
Great start a bit over priced
(Translated) Bring back a case of cell break and the guarantee without problem waw thank you (Original) Rapporter un etuis de cell briser pis la garantie sans problème waw merci
(Translated) Tree bad service ... Hidden service charges don't say it. For a binding they tell me 6.99 without taxes at the time of payment they add me $ 3 counter fees. They were honest not to count it to me but still it has to be written down for customers to see it. (Original) Tree mauvais service ... Frais de service caché ne le disent pas. Pour une reliure ils me disent 6.99 sans les taxes au moment de payé ils me rajoutent 3$ de frais de comptoir. Ils étaient honnête de ne pas me le compter mais quand même ça doit être ecris pour que les clients le voient.
(Translated) Disorganized and unproductive store. Customer service worthy of a prank. Do not order from Staples for delivery ... I am still waiting for my order which is of course already paid ... (Original) Magasin désorganisé et peu productif. Service à la clientèle digne d'une farce. Ne pas commander de Bureau en Gros pour livraison... J'attends toujours ma commande qui est bien sûr déjà payée...
Up until 10 minutes ago, I would have given this store five stars. I am a small business owner and have bought almost all of my office gear there. And I have never had a problem. Now I give it zero stars. I bought a wireless set of headphones because my new phone does not have the 1/8 inch (3.5 mm) jack. I asked the salesman for a nice set of wireless headphones to listen to music. So the salesman recommended a $200 set of headphones. I got home and tried to pair them with my ????phone. And nothing.The headphones are only for PC. I needed headphones for my new phone. I went through the process a few times. Nothing. So I went online and the first video I watched trashed these headphones ???? because they do not connect to headphones via the phone Bluetooth! I specifically stated that to the salesperson. So exactly 24 hours later, as I attempted to return the headphones, I told the sales manager the phone connectivity problem, plus the fact the side access panels fall off when you put them on. The manager told me they won't accept a return and will not refund me. I told him I won't shop there. As a business owner, I have spent tens of thousands of dollars there, over a couple of decades, on office furniture, computers, IT accessories, printers, ink, paper, etc. Now, I will shop elsewhere. You made $200 but lost a loyal shopper. Customer support is imperative for success. And 24 hrs after the manager would not accept my return item, I went to a rival West Island store. I bought a USB C to 3.5 mm dongle. It wasn't busy there and I had an opportunity to speak to the manager at the rival store about my headphone issue. I told her the salesman who sold a set of headphones ???? that did not connect wirelessly to my phone. She said COVID is why they don't refund them. However, if a salesperson sells the incorrect item not to the customer requirements the she would have refunded my item with no question whatsoever. So shop somewhere else. That Beareau en Gros manager was totally ignorant to my need and requirement as a customer.
(Translated) I use photocopying services regularly and I am always amazed at the quality and fast service of the printing press. (Original) J'utilise les services de photocopie régulièrement et je suis toujours étonnée de la qualité et du service rapide de l'imprimerie.
Always a good and reliable supply store.
(Translated) Courteous staff. (Original) Personnel courtois.
Good service
(Translated) Very slow service but the staff are still respectful (Original) Service très lent mais le personnel est quand même respectueux
(Translated) The delivery is very efficient! (Original) La livraison est très efficace!
(Translated) I bought myself a tablet, the guy who sold it to me, told me to go see if I had any questions !! So, I went there today, because I managed to install all my things on my own, I had 3 simple questions, they never wanted to answer me! ! Pretexting that he had work ....... c is that damn customer service ... ??? They want us to pay for a small course that I was never offered when I bought In addition ... !!! They prefer to lose their customers than to give small information is ridiculous !! So I went elsewhere to buy the protective "case" and I already started to advertise them not for the better you can imagine! ! Very disapointed (Original) Me suis acheté une tablette, le gars qui me l a vendu, m a dit d aller voir si j avais des questions!! Alors, j y suis allé aujourd hui, car j ai réussi toute seule a installer toutes mes choses, j avais 3 petites questions toutes simples, on n a jamais voulu me répondre ! ! Prétextant qu' il avait du travail....... c est koi ce foutu service a la clientèle.. .??? Ils veulent qu on paient pour un p tit cours qu on ne m a jamais offert lors de mon achat En plus...!!! Ils aiment mieux perdre leurs clients que de donner de petits renseignements c est ridicule!! Alors je suis allé ailleurs pour acheter le " case " de protection et j ai déjà commencé à leur faire de la publicité pas en bien vous pouvez imaginer ! ! Très déçue
Back to school kids stuff, everything you need
(Translated) I had a hard drive problem and it took 1 month and 11 days to repair. During this time there was a lack of coordination, communication, updating and above all there was just "ONE" technician working because for a little over 2 weeks nothing to move (he was on vacation). After "x" hard time on the phone I finally got it but the service was ineffective. It is very sad because I had already used a similar service but at the Bureau en gros rue Jean-Talon Est and everything had been effective. It all cost me a good $ 230 (Original) J'ai eu un problème de disque dur et sa réparation a pris 1 mois et 11 jours. Dans ce temps il y a eu un manque de coordination, de communication, de mise à jour et surtout il y a juste "UN" technicien qui travail car pendant un peu plus de 2 semaines rien à bouger (il était en vacance). Après "x" temps d'acharnement au téléphone je l'ai finalement mais le service a été inéficace. C'est bien triste car j'avais déjà eu recours un service similaire mais au Bureau en gros rue Jean-Talon Est et tout avait été efficace. Le tout m'a coûté un bon 230$
(Translated) Beware of self-service photocopiers. The price per page is often higher than that indicated. (Original) Attention aux photocopieurs en libre service. Le prix par page est souvent plus élevé que celui indiqué.
(Translated) On more ink kodak esp c315 (Original) On plus d'encre kodak esp c315
Good copies.
(Translated) I do not recommend this establishment !! I had to pay for a service I didn't ask for, I was spoken to so badly !! The gentleman did not understand my request and said to his superior “she changed her mind !!! Sorry we need qualified people !! Me personally, I will never come back to you???????? (Original) Je déconseille cet établissement!! J’ai du payé pour un service que j’ai pas demandé, on m’a tellement mal parlé!! Le monsieur n’a pas compris ma requête et dit à son supérieur “she changed her mind!!! Désolé il faut des personnes qualifiées !! Moi perso jamais je reviendrai chez vous????????
(Translated) Probably the worst place to print a document or a single sheet to USB. (Original) Probablement le pire endroit pour imprimer un document ou une simple feuille sur USB.
(Translated) The service on site is good and the employees are competent, the problem is the structure of the company. Almost a month ago I had a problem with my external hard drive. They told me I should hear back in the next 2-4 business days. A week later with no news I call to find out they haven't started working on my drive to find the problem. And the 3 week later I try to call back but it's impossible to reach someone because according to their automated system everyone is super busy. It's frustrating not knowing what's going on with my backups from the last 5 years and I urgently need them to start my admissions and job offers processes. (Original) Le service sur place est bien et les employés sont compétents, le problème c’est la structure de la compagnie. Il y a près d’un mois j’avais un problème avec mon disque dur externe. Ils m’ont dit que je devrais avoir des nouvelles dans 2-4 prochains jours ouvrables. Une semaine plus tard sans nouvelle j’appelle pour apprendre qu’ils n’ont pas commencé à travailler sur mon disque pour trouver le problème. Et la 3 semaine plus tard je tente de rappeler mais il est impossible de rejoindre quelqu’un car selon leur système automatisé tout le monde est ultra occupé. C’est frustrant de rien savoir ce qui se passe avec mes backups des 5 dernières années j’en ai de besoin en urgence pour commencer mes processus d’admission et des offres d’emploi.
(Translated) Good service and the employees are friendly. (Original) Bon service et les employés sont amicaux.
The single worst staples (Bureau en Gros) I've ever been in. Live in the area, so I patronize this store frequently for my various stationary and office supply needs (so, like, every time I need paper/pens or what have you). Find the staff indifferent at best, and more often than not, totally incompetent. Display models of products rarely work (seriously, why would I buy a monitor if I can't see it in action first?). And, print orders take forever and are--more often than not--screwed up (missing pages, weirdly distorted margins, etc.). Forgive me if my review has an irritable tone. It's just that thinking about this staples brings back memories of utter frustration.
(Translated) We came to make photocopies. Very bad experience not to mention the customer service which was very deplorable. The dark-haired lady at the cash desk was always on the phone or hiding. She was poorly polite and did not help us. We’re never going to make copies again. (Original) Nous sommes venus faites des photocopies. Très mauvaise expérience sans parler du service à la clientèle qui a été très déplorables . La dame brune à la caisse était tout le temps au téléphone ou se cachait . Elle était mal poli et ne nous a pas aidé . Nous n’irons plus jamais faire des copies .
I had no idea that store was there! Well organized ,nice staff, very helpful
The print shop services are subpar. The staff seems overwhelmed, not eager to help customers and using their services was a waste of my time. and money. Go anywhere else and guarantee you'll find better service for a better price!
(Translated) Hire someone to answer the phone! (Original) Engagez quelqu'un pour repondre au telephone !
(Translated) I enjoyed shopping the merchandise it's easy to find !!! (Original) J'ai bien aimé magasiner la marchandise c'est facile à trouver !!!
A little bit expensive
Nice big space and dedicated staff, they have a huge selection of everything you could need for your office and great deals from time to time. when walking into the store, if they hand you a flier, take it. You mightiss out on some great deals... Very satisfactory overall.
(Translated) We find everything at a very good price. Thank you. (Original) On trouve de tout à très bon prix. Merci.
(Translated) The prices are often higher than elsewhere, the time at the checkout is long and it has happened more than once that there is not what I am looking for without it being indicated. I understand that ordering online is possible but if I go to the store it is to get what I'm looking for faster ... (Original) Les prix sont souvent plus élevés qu'ailleurs, le temps à la caisse est long et c'est arrivé plus d'une fois qu'il n'y ait pas ce que je cherche sans que ça soit indiqué. Je comprends que la commande en ligne est possible mais si je vais au magasin c'est pour l'obtention plus rapide de ce que je cherche...
(Translated) The reception and especially the respect of the consumer is very uncertain. This day Jordan allows himself to question my probity and places himself at the level of contempt. It takes the intervention of the store owner to finally see the problem taken seriously. frustrating. However another time Kam takes my request very seriously and bends over backwards to get the rare cable behind the store. It is true that this gentleman is not a kid ... (Original) L accueil et surtout le respect du consommateur est très aléatoire. Ce jour Jordan se permet de mettre ma probité en doute est se place au niveau du mépris. Il faut l intervention du patron du magasin pour finalement voir le problème pris au sérieux. frustrant. En revanche une autre fois Kam prend tres au sérieux ma demande et se plie en quatre pour aller chercher le câble rare en arrière du magasin. C'est vrai que ce Monsieur n'est pas un gamin ...
I don’t recommend this place at all for anyone No service Employees here sucks
Very expensive and not nice people working there
30 minutes waiting for some copies.. i pay $3 for the hard work..which is basically what they are paid per hour for...and guess what, if a new customer comes in, i have to wait for him to be served first
(Translated) Well located and accessible. On the other hand very poor customer service especially in the service of printer and fax. Could be improved. (Original) Bien situé et accessible. Par contre service à la clientèle très médiocre surtout au service d'imprimante et fax. Pourrait être améliorer.
(Translated) Can not print a document from an external hard drive. (Original) Impossible d'imprimer un document à partir d'un disque dur externe.
(Translated) Warm welcome... (Original) Acceuil chaleureux...
Copy centre is so expensive, and very unprofessional. They didn't know how to print stupid stickers. Was waiting there for more then 40 minutes for a few 20 stickers size 8.5x11 I went to other copy centre it took 3 minutes in and out
very expensive
(Translated) Very bad service! unable to print sheets and bind them, it charges me with service and no sheet! do not go (Original) Très mauvais service ! incapable d'imprimer des feuilles et de les relier, elle me charge des service et feuille inexistante ! n'y allez pas
If I can give them ZERO , I will because even they are not able to get 1 star. Totally totally BAD SERVICE, rude with us, no knowledge, dont know how to deal a customer, tooo much waiting time, less number of staff. We was standing there and they ignored us and focus their own job. We was there from 2 pm to untill 5 pm for just print out and they waste our time. I would highly suggest to everyone, never ever visit on this place. BAD SERVICE????
(Translated) Terrible service and mediocre organization. (Original) Service lamentable et organisation médiocre.
Good selection but slow service at times
(Translated) Small Staples. Not as much choice as in other branches, but convenient location. (Original) Petit Bureau en Gros. Pas autant de choix que dans les autres succursales, mais localisation pratique.
(Translated) Stay away! I was asked to leave the store for using a USB key with the laptops in demonstration! I only did a resizing of a photo, a task that their printing department was unable to do ... Go to the Notre-Dame Ouest branch. (Dupré corner), you will not be disappointed ... (Original) Stay away! On m'a demandé de quitter le magasin pour avoir utilisé une clé USB avec les laptops en démonstration! J'ai seulement fait un redimensionnement d'une photo, une tâche que leur service d'impression était incapable de faire... Allez à la succursale sur Notre-Dame Ouest. (coin Dupré), vous ne serez pas déçu...
Lately i dont find what i am looking for. Dissappointing.
Nice English service
(Translated) Not bad like all the other wholesale offices. The service is very present, there is a bit of everything that has to do with office automation and when there are specials they are excellent. However, the prices at the wholesale office are quite high compared to what can be found on the internet. Sometimes it's ten dollars more at the cost of the wholesale office. Worth watching on Amazon. (Original) Pas mal comme tout les autres bureau en gros. Le service est très présent, on trouve un peu de tout ce qui a rapport avec la bureautique et lorsqu'il y a des spéciaux ils sont excellents. Cependant, les prix au bureau en gros sont pas mal élevés par rapport à ce qu'on peut trouver sur internet. Des fois il y a une dizaine de dollars de plus au prix du bureau en gros. Ça vaut la peine de regarder sur Amazon.
(Translated) Exceptional service thank you !!!! (Original) Service exceptionnel merci!!!!
They have a lot of office supplies. You can almost fine everything you need there
Very prompt service
(Translated) For my part, even in stores I have a lot of trouble getting service. At the counter photocopies they are always overwhelmed. There is never enough staff to serve everyone well. Many staff in training and no one to help them ... (Original) Pour ma part, même en magasin j'ai beaucoup de mal à avoir du service. Au comptoir des photocopies ils sont toujours débordés. Il n'y a jamais assez de personnel pour bien servir tout le monde. Beaucoup de personnel en formation et personne pour les aider...
You get asked if you need help anytime and employee pass by.. the cashier was vary friendly.. compared to other stores I visited this is the best..
Printing center service is long and the staff there seem inexperienced and not very accommodating. If you go here for printing services, there are better alternatives in town.
(Translated) A bit of everything for the office, sometimes a bit pricey, but there are often interesting specials. (Original) Un peu de tout pour le bureau, parfois un peu cher, mais il y a souvent des spéciaux intéressants.
Good and fast
(Translated) Good service and quality products. (Original) Bon service et produits de qualité.
Had a issue, but they made sure everything was dealt with
(Translated) Courteous, fast service, scanning equipment offering good resolution, but ... My documents were poorly scanned: off-center, we do not see the whole document. You can't imagine presenting that if you want to sound professional. (Original) Service courtois, rapide, matériel de numérisation offrant une bonne résolution, mais... Mes documents ont été mal numérisés: décentrés, on ne voit pas tout le document. Impossible d'imaginer présenter ça si on veut paraître professionnel.
(Translated) Services, advice and prices (Original) Services, conseils et prix
I was surprised by a couple of things. First of all in Quebec, the bureau on Gros is actually Staples. I like the liquidation tables when I just want to shop aroundrecreationally. But as I passed the paper I noticed that they did have a good deal on one of the boxes of paper but I didn't check up the volume all though it was the same price as Costco I'm guessing it was less paper but still a decent deal. At the liquidation table I found a bunch of things and then I went over to the technology liquidation stand and found a movement sensor that worked with both Amazon and Google's wireless voice command system. Wasn't the easiest device to set up but finally I got it going.it sends alerts when the ever there is movement wherever you put the sensor and it sends the alerts to your Mobileeither email or text message or something like that I forget because it was a slow boat to China compared to my internal video cameras on my external front door Cam and I found it sufficient but notexceptional. Meanwhile I picked up a bunch of very bright corn cob style of flashlights for $0.97 plus the echo fray making it a dollar seven per flashlight good score decent flashlights and they all had carbiners.. that hook with a closure on the spring?I returned the movement sensor that's well made by the way and was 34 bucks at their store but listed at Amazon as $110. Also it was a 2016 item somewhere else so that makes it too old for technology. That could explain the slow response time and the bit of difficulty to set it. However all the paperwork was up-to-date and the device did work so for $34.97, not too bad. And when I returned it I went to the liquidation area again at another Bureau on Gros, and I picked up another two calculators like the one I found at the first shopping event and I picked up like 7 had cameras are forehead cameras I'm sorry flashlights I mean.these flashlights were 80 lumens although it felt like more that has super bright medium bright and flashing in the flashing is slow flashing which I've never seen before usually it's fast or an SOS pattern.they had head mounts for your forehead and they came with three AAA batteries. So four bucks a piece and that's a good score. And the two calculators which are very attractive although their print on the keys is a bit light but it's kind of pastel looking anyhow it's a beautiful design and the keys are solid and it's not printed Staples all over it thank goodness and only five bucks so I bought two of those. These will all be client gifts.everybody deserves gifts and their 100% deductible and I like to make people happy. Not just by the performance of my professional expertise, but simply by an act of kindness and thoughtfulness and caring by giving gifts. the store as well run all of them and they have a lot of choices and the store is always a big seller you just before school as well. I'm picky or about pricing and I look at liquidation tables here but I shop online a lot. However, this franchise does have some seriously good scores in their fliers from time to time on the front page when they have a vertical strip that has their special items with great prices and I find those to be highly attractive and have bought too many of thosethings. I still have the 10 inch Samsung laptop with front-facing stereo speakers that is a quad core machine that was way ahead of its time and way below in any price and it was through this franchise store. This store has managed to last and stay in business when many others have not.. it's a wealth of shopping and from time-to-time I'll pick up some pins when I go in. whenever I go to ormstown or Huntingdon in Southwest Quebec, I try to make a point of dropping in on the Bureau en Gros in valleyfield. It is a big store and I've scored heavily at their liquidation tables from time to time. lots of fun going into this place and look at their liquidation tables. Sometimes they don't have it when its peak season like Christmas time and sometimes before the peak seasons they reduce the price is so low that it's the best score ever
(Translated) Good price (Original) Bon prix
Bad service
Very bad service. The employees weren't helpful at all. Took me two hours to receive in my email the code to print a simply document. I'm never going to return to that store or any staples in town.
Redefining what it means to have a retail space. The place is completely redesigned to a high end experience boutique. There is a huge event conference area in the middle of the store. The printing stations are high end. Really enjoyed coming here. At the age where physical retails are not prevailing, it are events which bring people together.
Helpful staff
Very rude manger. Doesnt give any respects towards customers, and embrasses them towards other customers and employees. Wilm never again go back to this location.
(Translated) Dispendieu (Original) Dispendieu
(Translated) A bit expensive (Original) Un peu chère
Still cant believe my ink cartridges costs more than my printer. Lol
(Translated) I have never had a bad experience at Bureau en Gros, and I go there relatively often. (Original) Je n'ai jamais eu de mauvaise expérience chez Bureau en Gros, et j'y vais relativement souvent.
(Translated) I never write negative reviews on the internet about businesses, but I have to say this store represents the worst customer service in town. I have been there a few times since I have lived in Sherbrooke, and each time I regret. Each time I had to run after the employees, who were literally hiding from the customers. Even today, I waited about thirty minutes in the office chairs to buy one without ever having received any service from a clerk. The last time I literally had to stop a clerk to ask him a question, and the clerk didn't even bother to look at me as he continued on his way. Seriously, order online or go to the competition, because in-branch service borders on the ridiculous. Aberrant. (Original) Je ne fais jamais de commentaires négatifs sur internet concernant des entreprises, mais je dois dire que ce magasin représente le pire service à la clientèle en ville. J'y suis allé quelques fois depuis que j'habite Sherbrooke, et chaque fois je regrette. J'ai dû chaque fois courir après les employés, qui se cachent littéralement des clients. Aujourd'hui encore, j'ai attendu une trentaine de minutes dans les chaises de bureau pour en acheter une sans jamais avoir reçu de service de la part d'un commis. La dernière fois j'ai littéralement dû arrêter un commis pour lui poser une question, et ce dernier n'a même pas daigné me regarder qu'il a continué son chemin. Sérieusement, commandez en ligne ou allez chez les compétiteurs, car le service en succursale frôle le ridicule. Aberrant.
(Translated) The staff is very dynamic (Original) Le staff est très dynamique
(Translated) I needed to buy myself a tablet, I was well advised, good price too. I really appreciated the help of their representatives from the IT department. …
(Translated) IMPOSSIBLE to reach them by phone, after at least 10 tries during the day. I have tried all departments and NONE picks up. Very bad service. (Original) IMPOSSIBLE de les rejoindre par téléphone, après au moins 10 essais dans la journée. J'ai essayé tous les départements et AUCUN ne décroche. Très mauvais service.
So I was looking at a computer part (GPU) online and it seems like this store had it when using the Store Availability feature. Just to make sure, I phoned them in, and the man on the phone said yes, they have it. Asked my dad to do it since I was tired and don't have a license anyway, so he drove 40 minutes to get there, then when he came in they said that no, it's out of stock and we should check other retailers such as Best Buy. Either the guy on the phone was lying to my face, the staffs are highly incompetent, or their online service is broken (which I would doubt so coming from such a big retailer like Staples). The only good thing was there weren't any waiting time so it was nice and the man was prompt and polite. But I am very disappointed in my overall experience.
(Translated) The print service is terrible. It looks like employees who have never had training. With each impression there is a problem whether with an Internet shipment or on site. (Original) Le service d'impression est terrible. On dirait des employés qui n'ont jamais passé une formation. A chaque impression il y a un problème que se soit avec un envoi par internet ou sur place.
(Translated) A more than friendly service. A staff spoke to me for several minutes Surely a good 15 to 20 minutes to take his time to explain to me the functions of several prints. Could you tell me just take her and it's good No he did not explain several. Again. I had a problem with a product which was more than 2 years old but guaranteed for 3 years with the company and after about 45 minutes of research it was found miraculously part of the invoice in their System and jet stinks to make me exchange the screens part asus directly. (Original) Un service plus que amical. Un personel m'a parler plusieur minute Surment un bon 15 à 20 minute à prendre son temps à m'expliquer les fonction de plusieur impriment. Yaurais pue me dire prend juste elle et c'est good Non il men n'a expliquer plusieur. Une autre fois. J'avais un problème avec un produit qui dattais plus 2 ans mais garantis 3 ans avec la compagnie et après environ 45 minute de recherche il l'on trouver part miracle la facture dans leur System et jais pue me faire échanger lecrans part asus directement.
(Translated) Excellent service by Jean-François in the Borough of Saint-Laurent. He is respectful and he knows his products very well. I wanted to underline this since the service is becoming less and less of good quality in the big box stores. How lucky you are! (Original) Excellent service par Jean-François dans l’arrondissement de Saint-Laurent. Il est respectueux et il connaît très bien ses produits. Je tenais à le souligner puisque le service devient de moins en moins de bonne qualité dans les magasins à grande surface. Une chance que vous l’avez!
(Translated) Their self-service printing stations only work halfway if it's not at all. I spent 1 hour trying with all possible means (usb drive, google drive, dropbox, etc.), and with 3 printers out of 4, without success. Does not work for all usb keys, and their computer / internet system is the slowest that exists. In short, go to another printing house. (Original) Leurs stations d'impression libre service ne fonctionnent qu'à moitié si ce n'est pas du tout. J'ai passé 1h à essayer avec tous les moyens possible (clé usb, google drive, dropbox, etc), et avec 3 imprimantes sur 4, sans succès. Ne fonctionne pas pour toutes les clés usb, et leur système informatique/internet est le plus lent qui existe. Bref, aller donc dans une autre imprimerie.
Not much of a selection, and understaffed at the cashier.
(Translated) $ 50 to configure a printer with my phone? After I just made a $ 268 purchase? (Original) 50$ pour a faire configurer une imprimante avec mon téléphone ? Après que je viens de faire une achat de 268$ ?
i like turtles
(Translated) Good variety of products, I have not tested the service shares against. Similar to any office wholesale. For office chairs, they only have a small inventory in store. (Original) Bonne variété de produits, je n'ai pas testé le service part contre. Semblable à n'importe quel bureau en gros. Pour les chaises de bureau, ils ne tiennent qu'un petit inventaire en magasin.
Large parking .difficult to find someone to serv you . Mess with prices some goods have price sticker some not
(Translated) Impossible to join them on the phone is painful. Parreil for him from de Chicout (Original) Impossible de les rejoindre au téléphone c'est pénible. Parreil pour lui de de Chicout
Good
Nice store with friendly, helpful employees.
Great service from the staff there!
Standard staples. It's small so the selection isn't great but the staff is friendly.
(Translated) Well, there is everything and good service only downside they take themselves for designers, graphic designers !!! (Original) Bien, y a de tout et bon service seul bémol ils se prennent pour des designers, infographistes!!!
(Translated) No need for a printer at home, I'm going there! (Original) Pus besoin d’imprimante chez moi je vais la !
(Translated) I also like the partners do not answer the phone, so they can focus on answering those who take the time to go shopping instead of calling to "shop by phone" ... …
(Translated) Was everything I was looking for (Original) Y avait tout ce que je cherchais
(Translated) Clean, courteous staff, knowledgeable about their products, lots of choices, unobstructed walkways, lots of parking ... (Original) Propre, personnel courtois, connaissant leurs produits, beaucoup de choix, allées dégagées, beaucoup de stationnement ...
(Translated) Honestly the worst service I have had in my whole life! One of the partners wanted to send us back from the store because our order was waiting on the chairs. The manager did not want to give us the order even if we had the invoice! It took us 1h30 before we finally manage to have my laptop ... In short, do not go to this wholesale office ... (Original) Honnêtement le pire service que j'ai eu de toute ma vie! Un des associé voulait nous renvoyer du magasin parce qu'ont attendaient notre commande sur les chaises. Le directeur ne voulait pas nous donner la commande même si nous avions la facture! Ça nous à pris 1h30 avant qu'ont réussissent finalement à avoir mon laptop... En résumé, n'allez pas dans ce bureau en gros...
(Translated) The desk / chair advisor did a great job! Very patient, I offered an A1 service. I saw that he made efforts to accommodate me in what I wanted. I made an order online in direct store since stocks were exhausted and the next day noon I was called to tell me that my chair was ready and assembled. This notice concerns only the service received in store, but in addition, the chair is of extraordinary quality! Highly recommend. (Original) Le conseiller du coin bureau/chaises a fait une super job! Très patient, ma offert un service A1. J'ai bien vu qu'il a fait des efforts pour m’accommoder dans ce que je voulais. J'ai fais une commande en ligne en magasin direct vu que les stocks étaient épuisés et le lendemain midi on m'appelais pour me dire que ma chaise était prête et assemblée. Cet avis concerne seulement le service reçu en magasin, mais en plus, la chaise est de qualité extraordinaire! À recommander vivement.
went to buy batteries that were on sale. it was confusing because the flyer said 12 for 9.96, however the price wasn't posted next to the batteries. I HD to go to someone o verify the price. disappointed
Ordered a computer--told it would arrive in two days. Go by a week later--it is "on the way." Two days later, I log in online to check the order and find that it has been cancelled completely. Bureau en Gros/Staples at its best!
(Translated) It is a very bad service on the phone. We leave you for a long time in agreement and finally we have to hang up. And when you go to the store person is there to answer. (Original) C'est un très mauvais service au téléphone. On vous laisse longtemps en entente et finalement on doit raccrocher. Et quand on va au magasin personne est là pour répondre.
(Translated) I give a star because in the choices there is not zero crappy service at the print center and an even more mediocre manager who wanted me to wait 90 minutes to come and check what her incapable person at the counter did not want to understand. Worst service I have ever seen (Original) Je donne une étoile parce que dans les choix il n'y a pas zéro Service pourri au centre d impression et une gérante encore plus médiocre qui voulait me faire attendre 90 minutes pour venir vérifier ce que son incapable au comptoir ne voulait pas comprendre. Le pire service que j'ai jamais vu
Melissa at the printer section was very helpful. Thanks!
Great items
(Translated) Excellent service by Chafik ... thank you for your advice and recommendations (Original) Excellent service par Chafik... merci pour le tes conseils et recommandations
I use this store quite a lot out of convenience, don't even look for someone to help you because they are simply not there, if you try to price match they will make you go through hell and everything is a whole issue
Called 3 days in a row for info on office supplies Nobody answer the phone and after waiting for 15 minutes on hold, message says we are too busy call back latet????
Went to Bureau en Gros to get colour prints blown up. The attendant at that counter was extremely patient skillful and helpful. I couldn't believe how inexpensive it was for that kind of service.
They sell nice office stuff!
(Translated) HORRID service. there is never anyone available, the tablets in demonstration cannot be tested because the officials do not know the password to access them, I tried three times to buy here, and I gave up my purchases. (Original) Service HORRIBLE. il n'y a jamais personne disponible, les tablettes en démonstration ne peuvent pas être testés parce que les fonctionnaires ne connaissent pas le mot de passe pour les accéder, j'ai essayer trois fois d'acheter ici, et j'ai abandonné mes achats.
(Translated) Good prices and easy to get help. (Original) Bons prix et facile d avoir de l aide.
(Translated) ⚜️????????????????????????☮️⛑️☮️ he serves you as a loyal customer ???????????????????????? and respectful courtesy and giving you more in technology, reassurance of the quality that you serve. ????????️????????????????????☀️???? (Original) ⚜️????????????????????????☮️⛑️☮️ il vous sert comme un fidèle client ???????????????????????? et de courtoisie respectueux et de vous donnez plus en technologie, rassurent de la qualité qui vous servent. ????????️????????????????????☀️????
Affirmative^ [error 404] customer service not found
Apparently you cant walk around without a sales representative anymore. Security guard harasses everyone. Whoever isn’t with a sales representative gets the “manager policy” speech from the security guard. Honestly keep your dignity and go to BestBuy. Wonder why staples is losing customers over the years. If you go in and don’t buy anything, the security guard will make you feel uncomfortable if not searches you. Same security guard chased after an old lady (75+) made her open her bag and searched it in public in a food court table. She had nothing... everyone at the food court felt awkward and felt bad for the old lady that could barely even finish the sentence and this guy was pushing
(Translated) One of the cashiers removed her obligatory mask in closed places and addressed customers closely, without respecting any security measures. All the customers had masks, we are all taken for idiots. Unacceptable! Sellers do not know at all how to inform customers, I do not recommend this branch. I have always been poorly served. (Original) Une des caissières a enlevé son masque obligatoire dans les lieux fermés et s'adressait aux clients de près, sans respecter aucunement les mesures de sécurité. Tous les clients avaient des masques, c'est nous prendre tous pour des cons. Inacceptable ! Des vendeurs ne savent pas du tout renseigner les clients, je déconseille cete succursale. J'ai toujours été mal servie.
(Translated) Good branch. (Original) Bonne succursale.
(Translated) It is a recent big office and it never misses parking, so it's perfect! (Original) C'est un bureau en gros récent et il manque jamais de parking, donc c'est parfait !
One of the modern place I don't like too much. Too much show rooms, never have stuff you need in stock. Always end up to the one at des Sources, they have much more stocks.
(Translated) Excellent experience !! Courteous service :) (Original) Excellente expérience!! Service courtois:)
It's rare I post a bad review but I gotta say, the service was really not friendly here. I felt they were annoyed I was asking a question about printing. Eye rolls. Every woman at each caisse seemed miserable. So I hope you know what you want, get it and get out quick!
(Translated) The benchmark in office supply. (Original) La référence en fourniture du bureau.
Has what I needed and knowledgeable staff good price
If I could give it a zero I would, that little redhead cashier is the worst. Rude and watch out for how much she gives you back after you paid. Depending on how she feels she will give you less than what she should. She also throw your stuff around as if she was mad she was working at Bureau En Gros, Worst service I have ever experienced. I will never go to this location ever again. Get a grip and train your staff to be nice.
(Translated) Inadequate parking (Original) Stationnement inadèqua
(Translated) Clean, quiet, lots of choices. (Original) Propre,calme, beaucoup de choix.
(Translated) Large selection of items and staff responds well to our questions (Original) Grand choix d'article et personnel répond bien a nos questions
Decent selection of office and techy stuff. Keep your eyes peeled for store specials. Bargains can b had!
I want to come here often for the Solution Shop but there is not enough staff. The corner is filled with new technology for basic printing and scanning that takes both time AND staff to get things done yet triple my time and money. I don't see the advancement... I spent 1.5 hr here just to scan and print some documents and still drained me of charges when I could have just gone somewhere basic. This has happened on several occasions
(Translated) Very good service! For electronics today, I had my answer to know how to have a direct connection with television without a computer (cell and tablet): I was advised Chromecast and it's great (wireless)! Thanks for all the other times too! (Original) Très bon service! Pour l'électronique aujourd'hui, j'ai eu ma réponse pour savoir comment faire pour avoir un branchement direct avec la télévision sans ordinateur (cellulaire et tablette) : on m'a conseillé Chromecast et c'est génial (sans fil)! Merci pour toutes les autres fois aussi!
Sometimes they don't know what are you talking about
(Translated) Excellent service (Original) Excellent service
(Translated) Thank you Mohamed! (Original) Merci Mohamed !
Staff were cold. It was an effort for the fellow who served me to speak English. He gave me a copy of their policy, it was in French,he wasn't smart enough to realize that since I was speaking to him in English, he should give me an English copy. He eventually printed one out for me.
The Print Counter has an excellent associate who really knew how to take care of me. Hopefully, she'll be around for future print projects.
(Translated) Waste of time for me product search not available in store only on the web (Original) Perte de temps pour moi produit rechercher pas pas disponible en magasin seulement sur le web
(Translated) Price not competitive but pays yes! (Original) Prix pas compétitif mais dépanne oui!
It is space and carries a variety of products. The manager Mohammed is very helpful.
Bad service and rude to the customers especially their security people who keep following people and making everyone feel uncomfortable. Hope this places closes and something more reliable opens. Really sad to see staples become like this...
(Translated) Good service (Original) Bon service
Service for bought item very expensive and no alternatives
(Translated) Smiling and friendly staff. Lots of variety. (Original) Personnels souriant et amicales.beaucoup de variétés .
(Translated) I bought a drone here, unfortunately when I went to try it one of the batteries didn't fit on the drone so I went to postpone it. I arrived explaining my problem to a committee who tried to find solutions with me. To start with, I wanted to trade it in, but they had more. So, I had to go for a refund. He was looking for a manager back and there I had the right to the total. He started to say offensive comments like "When I saw you take it yesterday I knew you were going to bring it back". I also had the right to BIG SOUP when it covered you with dust spots on the drone (apparently, I should have gone to test it inside my home so that there are no particles of dust ). After long minutes or I felt judged as impossible, I showed him that the battery was not working and he finally agreed to reimburse me. (Original) J'ai acheté un drone ici, malheureusement, quand j'ai été l'essayer, une des batteries ne tenait pas sur le drône, alors j'ai été le reporter. Je suis arrivé en expliquant mon problème à un comis qui à essayé de trouver des solutions avec moi. Pour commencer, j'ai voulu l'échanger, mais ils en avaient plus. Alors, j'ai dû obter pour un remboursement. Il à été chercher un gérant en arrière et là j'ai eu le droit à la totale. Il s'est mis à dire des commentaires vexant comme "Quand je t'ai vue le prendre hier je le savais que tu allais le ramener". J'ai aussi eu le droit aux GROS SOUPIRES quand il t'écouvrais des tâches de poussière sur le drône (apparemment, j'aurais dû aller le tester à l'intérieur de chez moi pour pas qu'il y est de particules de poussières). Après de longues minutes ou je me sentais jugée comme pas possible, je lui ai montré que le batterie ne fonctionnait pas et il a enfin accepté de me le rembourser.
(Translated) Extremely slow service! I wanted to print a 10-page document. I was told to use self-service printers. My document came out with the wrong layout. It was only after several minutes of waiting and osteating that the lady printed my document at the counter, making me pay again on the pretext that it is not their responsibility. Very disappointed ! Several other customers were also waiting for the same reasons. More employees should be available at the counter. The two girls who were working that day were trying to do too many things at the same time and serving the customers at random. (Original) Service extrêmement lent ! Je voulais imprimer un document de 10 pages. On m'a dis d'utiliser les imprimantes libre service. Mon document est sorti avec la mauvaise mise en page. Ce n'est qu'après plusieur minutes d'attente et d'ostinage que la dame à imprimé mon document au comptoir en me faisant payer encore une fois sous prétexte que ce n'est pas leur responsabilité. Très déçu ! Plusieurs autres clients attendaient eux aussi pour les mêmes raisons. Plus d'employés devraient être disponibles au comptoir. Les deux filles qui travaillaient ce jour là essayaient de faire trop de choses en même temps et servaient les clients au hasard.
I printed papers but the service of plastic covering is not available till 4pm. Its not a nice service
(Translated) I needed a printer and not knowing which one would do the required work; I was advised by Zélia, who listened carefully to my very specific request. This young girl has a very good knowledge of these products. So I bought an Epson XP-7100 photo printer for some pretty elaborate creative projects and I'm delighted with it. Great advice and great printer! Thank you Zélia. (Original) J'avais besoin d'une imprimante et ne sachant pas laquelle ferait le travail requis; j'ai été conseillée par Zélia, qui à écouté avec attention ma demande très spécifique. Cette jeune fille à une très bonne connaissance de ces produits. J'ai donc acheté une imprimante photo Epson XP-7100 pour des projets créatifs assez élaborés et j'en suis ravie. Excellents conseils et excellente imprimante! Merci Zélia.
(Translated) I come there every once in a while for all kinds of stuff related to office stuff ???? scripture. While I am looking for pencils ???? I find that they also make ♥ enlargements of photos, drawings, they can also ♥ put together the pages of a book ???? that you have ✍️ written yourself, wonderful. There is also a lot of interesting electronic equipment, there is also some office furniture. It's to do. Have a nice day shopping. ???? ????️ ???????????????? Oops ???? ouiii xoxo bye-bye see you soon. ???? (Original) J'y viens de ???? temps à autre pour ???? toutes sortes de choses qui concernent les articles de bureau ???? d''✍️ écritures. Alors que je cherche des crayons ???? je découvre qu'il font aussi ♥ des agrandissement de photos, de dessins, ils peuvent aussi ♥ assemblées les pages d' un livre ???? que vous avez ✍️ écrit vous même, merveilleux. Il y a aussi beaucoup de matériel électronique intéressant, il y a ???? aussi quelques meubles de bureaux. C'est à voir. Bon magasinage bonne journée. ???? ????️ ???????????????? Oups ???? ouiii xoxo bye-bye à bientôt. ????
(Translated) A team that is committed to serving its customers well and providing good advice on electronic, office and IT purchases. A team that is committed to serving its customers well and providing good advice on electronic, office and IT purchases. (Original) Une équipe qui tient à cœur de bien servir ses clients et prodiguer de bons conseils d'achats électronique, bureautique et informatique. A team that is committed to serving its customers well and providing good advice on electronic, office and IT purchases.
(Translated) Fast and effective! (Original) Rapide et efficace!
(Translated) Incompetent and amateur print service, long and chaotic (equipment broken or malfunctioning (tears one print out of 2) and untrained employees (do not know the standard printing standards), surprising for such a large company. final leave without anything because it does not "work we do not know why" ... (Original) Service d'impression incompétent et amateur, long et chaotique (matériel en panne ou fonctionnant mal (déchire une impression sur 2) et employés non formés (ne connaissent pas les normes d'impressions classiques), surprenant pour une companie si grosse. Pour au final repartir sans rien parceque ca ne "fonctionne pas on ne sait pas pourquoi"...
(Translated) Super store that offers all the equipment related to studies, offices and computers. Always discounts and specials on several items. (Original) Super magasin qui offre tout l'équipement lié aux études, aux bureaux et à l'informatique. Toujours des rabais et des spéciaux sur plusieurs items.
I went to the store to buy a chair (i work from home) i liked a chair but they didn't have it so i've been told by them to order it online and it only takes 2-3 days! It's been 9 days I didn't receive anything called customer help they will investigate so again maybe more week working from my broken chair thanks to this great shop
Print services with the worst internet connection, remind me of the 90’....is it just to charge you as much as possible?
Sadly No more UPS drop off
(Translated) I left a computer at $ 2100 almost 3 weeks ago. I haven't heard from her since. I called at least 30 times in 3 days, I couldn't speak to someone. When I finally got a manager on the phone they hung up on me ... (Original) Jai laissé un ordinateur a 2100 $ il y a presque 3 semaines. Je n'est eu aucune nouvelle depuis. Jai appelé au moins 30 fois en 3 jours, impossible de parler à quelqu'un. Quand j'ai finalement eu un gérant au téléphone on m'a raccroché au nez...
Nothing special. It's a decent location.
(Translated) Opens early in the week. (Original) Ouvre tôt la semaine.
(Translated) Good service (Original) Bon service
Finest place for office stationary items
(Translated) Difficult to get served, very long, goes from one person to another come back to you and pass one and come back to you rather than serving one at a time, and ending with the customer (Original) Difficile de se faire servir, très long, passe d'une personne à l'autre reviens à toi et passe une et reviens à toi plutôt que de servir une à la fois, et terminer avec le client
To small and no body to help you
(Translated) Service slow and incompetent. The girl was stupid as her feet and not in a hurry serving the customers. I will not have it printed at home. (Original) Service lent et incompétent . La fille etait bête comme ses pieds et pas pressée servir les clients. Je ne ferai plus faire imprimer chez vous.
(Translated) * No service even when you request it * I advocate the local purchase since we ourselves have 2 companies on the other hand with such poor service I will buy my things on the internet! (Original) *Aucun service même quand tu en demandes* Je prône l'achat local puisque nous avons nous-même 2 compagnies par contre avec un aussi mauvais service je vais acheter mes choses sur internet !
This Staples is a nightmare. There were 2 printers at one point. When one was broken, it wasn't fixed for more than 6 months. Staff isn't helpful.
Bureau en Gros Kirkland is a decent Office supply store with many things to see and buy. It is more technology and less about the supply. It is located in front of the Highway so it is easy to get to by car. The only thing that bothers me …
The place is huge and they have kinda everything you might looking for I had to wait around 20 mins for the office furniture guy to show up and help, so it was a bit disappointing. …
Terrible service over the phone.
(Translated) Terrible Order Receipt Services. We are called to pick up an incomplete order without specifying it and we stress them and it means that it does not bother them (Original) Services de réception de commandes exécrable. On nous appelle pour venir chercher une commande incomplète sans le préciser et on leur souligne et il nous signifie que ça ne les dérange pas
(Translated) It makes me laugh when some people say that the after-sales service is horrible. Tutorial services are offered as well as technical services. If you do not want to pay for the service. There is nothing more to do. When buying a car, the ducts do not come with the car. PS: very good service, it takes all kinds of people to make a world. (Original) Ça me fait rire lorsque certaines personnes dissent que le service après-vente est horrible>>. Les services de tutoriel sont proposé ainsi que les services techniques. Si vous ne voulez pas paye pour le service. Il n'y a rien à faire de plus. Lorsqu'ont achete une voiture, les cours de conduits ne viennent pas avec la voiture. PS: très bon service, il faut toutes sortes de personnes pour faire un monde.
(Translated) When I realized that the station I was using was not working with the printer, the seller refused to reimburse me the costs related to the time of use. Basically, I paid to waste my time with their outdated equipment. The bindings I had done were poorly made, the pages mixed. (Original) Lorsque je me suis aperçue que le poste que j'utilisais ne fonctionnait pas avec l'imprimante, la vendeur a refusé de me rembourser les frais liés au temps d'utilisation. En gros, j'ai payé pour perdre mon temps avec leur matériel obsolète. Les reliures que j'ai faite faire étaient mal faîtes, les pages mélangées.
Great place????
Empty Good customer service Great liquidation
(Translated) C time for bargains to prepare for the start of the school year (Original) C le temps des aubaines pour préparer la rentrée scolaire
Friendly and helpful staff
(Translated) At the printing department, I used it twice on bookmarks as thank you cards and the employee Suzie was very attentive to our request, she found us appropriate texts. She did it in respect of our sorrow. Bravo (Original) Au département des impressions, je l'ai utilisée en deux occasions pour des signets ce des cartes de remerciement et l'employée Suzie à été très attentive à notre demande,elle nous a trouvé des textes appropriés. Elle l'a fait dans le respect de notre peine. Bravo
(Translated) Obligation to tell employees to find out if they have casters on computer chairs, because unaware, not strong, to be obliged to tell employers what to do …
Large store, great office product selection.
Ok
(Translated) Later i will come back (Original) Plus tard je reviendrai
The staff there is very friendly and helpful. I always had a good experience at this location. They have limited amount of products though, as the store is quite small compared to their other locations.
(Translated) Very good branch (Original) Très bonne succursale
Cool
(Translated) Good service and good prices (Original) Bon service et bons prix
(Translated) Low level store in everything, whether in terms of service, online orders, to be avoided. (Original) Magasin de bas niveau en tout,que se soit au niveau du service,des commandes en ligne,a eviter.
This is where I buy cardboard boxes and paper for my printer.
Overpriced.
(Translated) Friendly cashier, clean and maintained. (Original) Sympathique caissière, lieux propre et entretenu.
Friendly helpful staff and printing service is very reliable.
Quick to find the stuff you need !
(Translated) Quite a few choices, helpful staff. Nothing to say! (Original) Pas mal de choix, personnel serviable. Rien à dire!
(Translated) Thank you for your service. (Original) Merci pour votre service.
(Translated) Good service not too long (Original) Bon service pas trop long
The staff were all super friendly and nice. I had a poster printed and laminated within 1 hour! The only thing that is kind of disappointing is the lamination job. I’ve had stuff laminated before and I’ve never seen so many bubbles and dust particles stuck. I’m hoping the bubbles will go away on their own by the time my client comes to pick it up, otherwise I’ll have to reprint and laminate somewhere else. Overall very great service and I’d definitely come back to shop for supplies!
(Translated) I tried to reach them by phone for 30min at two different stations and no one answered. As for me, I would have put a single star but their service on site is that even quite good. (Original) J'ai essayé de les rejoindre par téléphone durant 30min à deux postes différents et personne n'a répondu. T'en qu'à moi j'aurais mis une seule étoile mais leur service sur place est qu'en même assez bon.
Good place for printing paper and micro sd cards on special.
(Translated) Good service! (Original) Bon service!
Just great staff, efficient, fast and friendly!
(Translated) Poor quality of passport photos. They are not able to take the photos for the US passport. I was at least reimbursed. But the problem remains unresolved. My photos are been rejected by government. I have to go elsewhere to take my photos. On the other hand, the wholesale office in Laval is doing the right thing ... In Boisbriand, there is a lack of knowledge of taking pictures. In addition, I had to turn around another time to take the photos, which are not good after all, because they have been very busy, and told me to go back tomorrow. In total I came to this store 3 times and finally laughed walking ... You have to go to other places. Lack of employees ... (Original) Mauvais qualité de photos pour le passeport. Ils ne sont pas capables faire les photos pour le passeport américain. J'ai été remboursée au moins. Mais le problème reste non réglé. Mes photos sont été rejeté par gouvernement. Je dois aller ailleur pour faire mes photos. Par contre bureau en gros à Laval font comme il faut ... À Boisbriand un manque de connaissance de faire les photos. En plus, il fallait que je me retourne un autre fois pour faire les photos, qui ne sont pas bons finalement, car ils sont été très occupés, et m'a dit de retourner demain. Au total je suis venu 3 fois dans cette magasin et finalement rient marche... Il faut aller dans d'autres places. Manque des employés...
(Translated) Perfect for all office and electronics supplies, clerks are very competent (Original) Parfait pour toute les fournitures de bureau et d'électronique, les commis sont très compétent
Good store
That's the best place where to go shopping there is a lots of good stuff there, thay give the best service, I'm going there to shop a lot , I like the products what I can find there I would suggest everyone to go there and enjoy your service because they are giving the best service, I have had with them good experience????????
Unfortunately, the worst shopping experience in Montreal so far!!! I am always careful with checking the prices and services tariffs before embark on shopping. As I did not find any sign indicating the location and tariffs of scan services, I asked the teller about scanning cost and she answered $0.18 per page for B&W scan plus $3 in total for service. I asked whether I could do it myself as I had a memory stick, but she said those printer machines in the corner were just for copy and print not scan. So I asked her to do it. But after 5 minutes when the scanning completed and I waited to finish conversation of an experienced employee with the same teller, I was asked to pay over $ 1 per page ( in total over $28)!!! when I asked why so much?! and if I had known such high service charges before hand, I would have not started shopping, she said their employee ( the teller) was new. I did not hear a word of sorry or apology and when talked to the manger, he said their bill was alright and as if it was not their fault but mine. But it is not a fair and right deal; not to inform costumer of the correct price and charges beforehand and just charge what ever you want.!!! They did not respect my rights as a costumer to know about correct service charges and price before shopping and the deal was not right!!!
(Translated) Lots of choice of office equipment and collection space for batteries, pencils and ink cartridges. The only small negative point is that there is sometimes a lack of clerks to answer questions depending on the hours. The prices are also very good. (Original) Beaucoup de choix de bureautique et place de récupération pour les piles, crayons et cartouches d'encre. Le seul petit point négatif c'est qu'il manque quelquefois des commis pour répondre aux questions dépendamment des heures. Les prix sont aussi très bons.
Great store, The service is impeccable. Bilingual and you can tell they want you there.
Regular Staples.
I went there to buy something on sale, they had that product, but refused to give it to me on the price broadcasted on the Internet. I even shows them the page, but they were like no this is not in special, and it was even written on their store sticker,( same freaking price). Their customer service SUCK compare to other Bureau en Gros (Staples). After, arguing with them for 30 min, I left with nothing in hand because it was their mistake and the manager refused to listen. I will just buy the same thing on Another staples when they will have it on stock. I would recommend the Staples at marcher Central , or Sallabery their service is 1 million time better!
(Translated) Ok good service (Original) Ok bon service
(Translated) Great (Original) Super
(Translated) I place an order online paid with my visa debit card July 3. On July 6, I received an email to notify me that the merchandise was not available. I called to find out the date that I was going to be reimbursed and answered me between 48 and 72 hrs. 96hrs later no refund email for explanation telling me that I would not be refunded because the amount had been canceled on my visa card, even though the amount had been debited from my checking account. I phone again to be told that it will take 21 days, and to be told that it is my bank's fault for the delay. Well yes I ask him it is because of my bank also that you advertise and sell articles not available on your site. This is the last time I do business with Bureau en Gros (Original) J'ai passer une commande en ligne payé avec ma carte visa débit le 3 juillet. Le 6 juillet je reçoit un courriel pour m'aviser que la marchandise et pas disponible. Je téléphone pour savoir la date que j'allais etre remboursé me répond entre 48 et 72 hrs bon! 96hrs plus tard pas de remboursement envoie un courriel pour des explications me disent que je ne serais pas remboursé car le montant avait été annulé sur ma carte visa, meme si le montant avait été débité de mon compte chèque. je téléphone encore pour me faire dire que ca va prendre 21 jours, et me faire dire que c'est la faute de ma banque pour le délai. Bien oui je lui demande c'est a cause de ma banque aussi que vous annoncez et vendez des articles non disponible sur votre site. C'est la dernière fois que je fais affaire avec Bureau en Gros
(Translated) No comments (Original) Pas commentaire
(Translated) The print service opens one hour later than the store opening time and is not listed anywhere. Do not come for nothing if it is for this service. (Original) Le service d'impression ouvre une heure plus tard que l'heure d'ouverture du magasin et ce n'est pas inscrit nul part. Ne vous déplacez pas pour rien si c'est pour ce service.
(Translated) Staff at the printing press hyper efficient. Excellent service bravo! (Original) Personnel a l'imprimerie hyper efficace. Excellent service bravo !
(Translated) Very practical for last minute jobs (printing, copying ...). The people are helpful. (Original) Très pratique pour les travaux dernière minute (impression, copie...). Les gens sont serviables.
DO NOT GO PRINT THERE. They need serious improvements to their systemvand procedures and better customer service. I rarely write reviews unless I have very terrible experience, VERY TERRIBLE. I am ready to give my 5$ printing card to anyone but I don't want anyone to live the loss of time I had. 1) You might wait until 1h (waiting time to go the the cashier + waiting time to print with 2 printers and one that you pay 30c per minute 2) Cashiers need to have a customer service coaching, they can give wrong info (they said my card was refundable but was not) + they are rude. One time I went they were 3 speaking and when I said if I can be helped one of them said : "why?" 3) Receiving the code on my phone took 15 minutes the first time, and codes were not working when I received them. Next codes I received were 30 min later when I left without printing and the cashier said they can't help for printing with the codes. I went to another place that printed my 2 sheets in 2 min with a smile and "have a good day!" Save yourself some time, respect and headaches and go a few km away. Unless they change system, this place NEEDS improvements.
(Translated) Manager not pleasant (Original) Gérant non agréable
(Translated) Personal pleasant advice is very honest and especially no pressure from the techs. …
(Translated) Very well (Original) Très bien
(Translated) The sales manager is very attentive !! I returned to the store a product that I had ordered on the Web (not available in store). It did not correspond to the description given on their French-language website. I was listened to, I got my questions answered and I immediately got credit for the returned item. All this with polite and even jovial service! (In fact, I had to speak to 3 people, but once I got back to the sales manager, Karine, I had excellent service. I appreciate it.) When a store offers poor service, I don't hesitate to complain. In this case, my problem was solved fairly quickly and easily. So it's worth pointing out! Thank you ! (Original) La directrice des ventes est très attentionnée !! J'ai retourné au magasin un produit que j'avais commandé sur le Web (non-disponible en magasin). Il ne correspondait pas à la description qui en était faite sur leur site Web francophone. On m'a écouté, j'ai obtenu réponse à mes questions et j'ai obtenu sur le champ un crédit pour l'article retourné. Tout ça avec service poli et même jovial ! (En fait, il a fallu que je parle à 3 personnes, mais une fois rendu à la directrice des ventes, Karine, j'ai eu un excellent service. J'apprécie.) Lorsqu'un magasin offre un mauvais service, je ne me gêne pas pour me plaindre. Dans le cas présent, on a résolu assez rapidement et facilement mon problème. Alors ça vaut la peine de le souligner ! Merci !
(Translated) Very nice experience at Bureau en Gros, the team with its welcome makes all the difference. Very good advice given relative to the item sought, without forgetting the hyper competitive prices. Thank you (Original) Très belle expérience chez Bureau en Gros, l'équipe avec son accueil fait toute la différence. Très bons conseils donnés relativement à l'item recherché, sans oublier les prix hyper compétitifs. Merci
(Translated) Not able to answer the phone !!! Not strong. (Original) Pas capable de répondre au téléphone !!! Pas fort.
lt's ok. nothing special.
(Translated) Where is the added value vs online shopping, not always obvious when staff are looking for or do not know their inventory …
Don't confuse this place with big box suburban stores. It's small and often out of stock. I went in on a Sunday afternoon to buy a printer TODAY. First, they have tons of display printers on the shelf with prices but no printers in boxes, so no way to know which ones they have in stock. To actually get your hands on a printer you need an employee. The entire time I was in the store there were more employees present than customers but still it took forever to get the attention of an employee. As I pointed out a printer I would like to purchase, the employee would disappear into the back room for 5 minutes and come back and tell me "we don't have it but we can order it". After the 3rd out of stock printer I gave up. Retail is not being beaten by online sellers. Retail is commiting suicide. I know you can "order it for me" Bureau en Gros. I can order it too. From Amazon for cheaper.
(Translated) The place is clean and big, the service advice is really bad! (Original) L'endroit est propre et grand, me le service conseil est vraiment mauvais!
Bought a monitor that failed after a week. Wouldn’t exchange the monitor because I didn’t have the original packaging. Wouldn’t take it under warranty. Wouldn’t propose a solution. Last time I buy from this place. They may go belly up as far as I am concerned. Never going back. Bye bye, brick and mortar. Can’t wait to see parks where those malls used to be...
(Translated) Good range of products and services, attentive staff (Original) Bonne gamme de produits et de services, personnel attentionné
(Translated) Always smiling. Near to serve us even if they are overwhelmed. Qualified technician and quality photocopying services. …
Good office supplies store
Conflicting responses from staff about whether I could print in colour for a single sheet of paper. After one employee making me wait 20 mins with confidence that his co-worker would print for me when she returned from break, the manager sees me waiting and tells me there is no colour printer working. Seriously??? You literally only exist to help us with our office work and you can’t even accomplish that. Train your staff properly to know what’s going on. The employees were young and the female cashier was just complaining about her job the entire time , screaming her displeasure throughout the store. Will not be returning.
(Translated) Telephone, at ,, efficient! Yes very effective... (Original) Téléphone, au ,, efficace! Oui très efficace...
(Translated) A little expensive (Original) Un peu cher
(Translated) My document was scanned badly by the automatic machines, when I went to see the hostess of the store who takes care of the Printers (Leila it seems to me) q was very friendly and scanned my documents and printed my PDF documents which had been a concern for automatic printing plants! Thank you very much for the help and professionalism! (Original) Mon document a mal été numérisé par les machines automatiques, en allant voir l'hotesse du magasin qui s'occupe des Imprimeries (Leila il me semble) q été très sympatique et m'a scanné mes documents et imprimer mes documents PDF qui avaient eu un souci aux imprimeries automatiques ! Merci beaucoup pour l'aide et le professionalisme !
(Translated) Thank you Staples for accepting all my old people it pleased nothing it's better Cala municipality where we must show our identity card to simply drop off our objects (Original) Merci Bureau en Gros d'accepter tous mes vieux ça a plu à rien c'est mieux Cala municipalité où on doit montrer notre carte d'identité pour simplement déposer nos objets
(Translated) Hello. This morning I was helped by a lovely person named Parisane. She is alone with 4 clients at a time and she did that very well! .. I wanted to thank you for giving such good service at bureau en gros. (Original) Bonjour .Ce matin j'ai été aidé pas une charmante personne du nom de Parisane. Elle cest occupée seule de 4 clients à la fois et elle a très bien fait ça!.. Je voulais vous remercier de donner un si bon service chez bureau en gros.
Got everything i needed, but don’t expect service from these guys.
(Translated) I had excellent service for setting up our printer. Nice person ???? (Original) J'ai eu un excellent service pour la mise en fonction de notre imprimante. Personne agréable ????
Great staff, very helpful
(Translated) I go there when they have good prices for micro-SD cards ... (Original) Je vais là quand ils ont des bons prix concernant les cartes micro-SD...
One stop shop for all stationary needs.
(Translated) Competent staff to provide information on the smallest items (Original) Du personnel compétent pour renseigner sur les moindres articles
(Translated) Many choices but not enough employees so the service is slow and not personalized. (Original) Beaucoup de choix mais pas assez d'employés donc le service est lent et non personnalisé.
Classic! WHATEVER you need for your business or home office you find it here. Shop around for computer prices. Worth visiting when in need. Definitely a place for photo copies!
Fab services
(Translated) At Bureau en Gros we do not reimburse without your invoice ... So as well to buy online as to pay a surplus for not having service! (Original) Chez bureau en gros on ne rembourse pas sans ta facture... Alors aussi bien acheter en ligne que de payer un surplus pour pas avoir de service!
This location has limited selection when compared to other Bureau en Gros.
(Translated) in Covid19 time, I wanted to encourage Canadian companies so I made an online order for a router of $ 350 + Taxes and a few hours later the company canceled my order without any reason and a day later the same product sold it for $ 400 + Taxes. What I call profiteers and thieves in times of pandemic in my opinion and I give a star because we can not give zero star (Original) en temps de Covid19, j'ai voulu encourager les compagnie canadiennes alors, j'ai fait une commande en ligne pour un router de 350$ + Taxes et quelques heures plus tard la compagnie a annulé ma commande sans aucune raison et un jours plus tard le même produits le vendais à 400$ + Taxes. Ce qu'on appelle des profiteurs et voleurs en temps de pandémie selon moi et je donne une étoile car on peut pas donné zéro étoile
Terrible experience. Employees harass you for checking out laptops
(Translated) Good service and great choice. (Original) Bon service et grand choix.
(Translated) Horrible experience, especially on the phone: I hang up in the nose before I have time to talk, we say we will transfer but eventually we hang up. Go elsewhere. (Original) Horrible expérience, surtout au téléphone: on me raccroche au nez avant que j'aie le temps de parler, on dit qu'on va me transférer mais finalement on raccroche. Allez ailleurs.
(Translated) Good store useful for photocopies. Unfortunately, there are not enough staff. The service is slow although it is good. (Original) Bon magasin utile pour les photocopies. Malheureusement, il n'y a pas assez de personnel. Le service est lent même s'il est bon.
(Translated) Clean place. Specials in large quantities. Large parking lot. Lots of choices for office. (Original) Endroit propre. Spéciaux en grande quantité. Grand stationnement. Beaucoup de choix pour bureau.
Very satisfied with with prices, variety of options and customer service.
(Translated) If you want something specific, you might be better off calling ahead to find out if they have it in stock. (Original) Si tu veux quelque chose de spécifique, t'es peut-être mieux d'appeler avant pour savoir s'ils l'ont stock.
(Translated) Incompetent people. An unnecessary wait. Even their "self-serve" material is not up to date…. Avoid wasting your time ... (Original) Des gens incompétents. Une attente inutile. Même leurs matériel « self-serve » n’est pas à jour…. Éviter de perdre votre temps…
Every thing i need always in stock,friendly helpful staff.
(Translated) It was ok good store equal to those of the chain (Original) C'était correct bon magasin égale a ceux de la chaîne
(Translated) Good setvice (Original) Bon setvice
Didn't find what I wanted but good prices
(Translated) Staff do what they can (Original) Personnel fait ce qu'ils peuvent
(Translated) Excellent customer service and great prices, with a variety of products and services! (Original) Excellent service aux clients et des prix très intéressants, avec toute une variété de produits et services offerts !
(Translated) Thinking of calling this store? They won't answer the phone anyway. (Original) Vous pensez appeler à ce magasin? Ils ne répondront pas au téléphone de toute façon.
Will not come to this branch again. Seems like they are giving trouble i am simply coming back to exchange my ipad for change of color and i know i have the right and 14 days to exchange and when i come back the staff is giving me hard time for exchange. I have given them all rights to perform their inspection and examination and then let me exchange but they insist on leaving the ipad for 24 to 48 hours which doesnt makes any sense for the inspection should be performed in customers presence… if the staff is not willing to trust the client then why should client trust the staff & leave the device behind for 48 hours with them. The inspection should be done right away under presence of both parties. Will not come to this branch again
(Translated) Rotten. Terrible customer service. We phone and get hung up the line at every turn. There is no answer, the automated system makes us turn in loop. The website is very poorly designed, it is impossible to have some information essential to the conclusion of an order. The system to check the quantity at a store near you never works. It is impossible to ship an item to the nearest store, even if it is written that it is possible. A delivery fee of min $ 15 is charged to us before we can choose if we want to deliver the product or have it delivered ... In short, pitiful as a business. (Original) Pourri. Service à la clientèle exécrable. On téléphone et se fait raccrocher la ligne à tout bout de champs. Il n'y a pas de réponse, le système automatisé nous fait tourner en boucle. Le site internet est très très mal conçu, il est impossible d'avoir certains renseignements indispensables à la conclusion d'une commande. Le système pour vérifier la quantité ens tock dans un magasin près de chez vous ne fonctionne jamais. Il est impossible d'acheminer un article au magasin le plus près, même s'il est écrit qu'il est possible. Des frais de livraison de min 15$ nous sont facturés avant même que l'on puisse choisir si l'on veut acheminer le produit ou le faire livrer... Bref, pitoyable comme entreprise.
(Translated) Beautiful department store (Original) Beau grand magasin
Ok
Waited 40 minutes to get passport photos. Never got them done, not enough service agents and no communication. We were basically ignored.
(Translated) Techno informed (Original) Techno informé
I love the fact that the prices are very reasonable here, on top of the specials every week!
(Translated) I managed to find an ink cartridge for my printer (Original) J ai réussi à trouver une cartouche d'encre pour mon imprimante
Very cool choices for everything you might need in your office or place of business with some great stuff for your home as well. Very trained staff ready to help you. Would be a really big plus if they can offer delivery because there are some very big products that will need a truck for it, like office tables.
Big store where we can find everything. The service is good
(Translated) Quick and courteous. Well organised. (Original) Rapide et courtois. Bien organisé.
(Translated) They all have what you can imagine, me yesterday paper for my printer, and they sell printers. All items for students, office and more. (Original) Ils ont tous ce que l'on peut imaginer,moi hier du papier pour mon imprimante,et ils vendent des imprimantes. Tous les articles pour les étudiants, bureau et plus.
(Translated) Good service, even if there are not many employees on the floor. Prices are a little exorbitant for stationery, ironically, but for the rest it's fair and similar to other stores. (Original) Bon service, même si il n'y a pas beaucoup d'employés sur le plancher. Les prix sont un peu exorbitant pour de la papeterie, ironiquement, mais pour le reste c'est fair et semblable aux autres magasins.
DONT GO THERE IF YOU REALLY NEED HELP OR JUST WANT PROPER CUSTOMER SERVICE.Not even worth a star ????I was like the only customer there for like 30 minutes and I got no help no one even helped me .And then I went to the cash and the girl didn’t even help me nor look at me , I had to yell for her to help me pay my things ????like what is that .Seriously I know customer service nowadays is not on point but come on a little effort.
Best place to find your desk furnitures. The staff are kind and helpful.
Small place but you should be able to find what you need in terms of office supplies and it's very convenient for printing/scanning stuff. Just don't expect to find a great choice for electronic devices and computer accessories the choice is limited and prices aren't competitive.
(Translated) Scott and his printing team are very friendly and helpful. Bravo. (Original) Scott et son équipe à l'impression sont très sympathique et serviable. Bravo.
Good service bon service
(Translated) Bad customer service! They lack staff and no one to serve you on the floor. I search for the content on my own for about 20 minutes and when I find it this product is opened. I am accused of having opened the product and furthermore, they "quibble" me for not asking a clerk for help ... WHILE THERE IS NO ONE ON THE FLOOR TO ANSWER CUSTOMER QUESTIONS! !! (Original) Mauvais service à la clientèle ! Ils manquent du personnel et personne pour te servir sur le plancher. Je cherche le contenu par moi-même pendant une vingtaine de minutes et lorsque je le trouve, ce produit est ouvert. Je me fais accuser d'avoir ouvert le produit et de plus, ils me "chicanent" pour ne pas avoir demander de l'aide à un commis... ALORS QU'IL Y A PERSONNE SUR LE PLANCHER POUR RÉPONDRE QUESTIONS AUX CLIENTS!!!
You can find most products you need. The self-help printing/photocopy station is generally good, though one station is often not in service. Not good whenever line-ups are long. Otherwise, great professional service on behalf of the staff.
(Translated) Good prices, good services and good choices. (Original) Bons prix, bons services et bons choix.
(Translated) Mercedez had given me an extraordinary service. She was very patient (Original) Mercedez m'avait donné un service extraordinaire. Elle était très patiente en plus
The staff was unsympathetic. The service was slow and unreliable.
(Translated) The service I had when I went to this office was satisfactory. I had bought a mouse there and was able to return it without any problem and without waiting too long. (Original) Le service que j'avais eu quand je suis allé à ce Bureau En Gros était satisfaisant. J'avais acheté une souris là-bas et j'ai pu la retourner sans problème et sans trop attendre.
Helpful
(Translated) I had to go get a school product that I couldn't find anywhere else (Original) J'ai du aller chercher un produit scolaire que je trouvais nul part d'autres
Very nice and quiet store with very nice workers
The print center staff is super helpful and friendly .
(Translated) Nice place well lit, well laid out, good cordial service, keen to explain and suggest to the best of their knowledge. (Original) Bel endroit bien éclairé, bien disposé, bon service cordial , a cœur de bien expliquer et suggéré au meilleur de leur connaissance .
(Translated) My favorite store. (Original) Mon magasin préféré.
Good service and selection
(Translated) A beautiful place where you find almost all the things you need (Original) Une belle place où l'ont trouve quasiment toutes les choses qu'ont à besoins
The staff here keeps sneaking on you hoping to catch you stealing something. This place needs better management.
(Translated) Impossible to reach the phone after many tests (Original) Impossible à rejoindre au téléphone après nombreux essais
The Associates were welcoming, courteous, and were attentive. I was impressed by how the entire experience was pleasing.
Very good! The staf is nice!
(Translated) The only place where there are good discounts on hard drives, thumb drives, SD cards and the like. More choice and at a better price than Bestbuy for these items. …
(Translated) I like Office en gros, very clean and tidy store (Original) J'aime bien Bureau en gros magasin tres propre et bien ranger
(Translated) Is it the person who gives 5 stars? (Original) Est ce que c'est le personelle qui donne des 5 etoiles?????
We have an old Brothers laser printer for more than 10 years. It still work fine except not able to connect WiFi at 5G speed. This is the store having the most selection of printers available. The salesman is very knowledgeable and able to explain the difference between different brands and design. Finally we bought another Brothers laser printer with paper feeder and scanner. Took no time to setup and is working beautifully with PC and air streaming. This venture worth absolutely five stars for quality and service. Will definitely choose this store again.
(Translated) Refused to honor their own price match (Original) Ont refusé d'honorer leur propre garantie de prix (price match)
(Translated) the phone reception is not good on phone and we have no answer (Original) la réception téléphonique n est pas bonne on téléphone et on a pas de réponse
Thank god I was able to buy the last product (office chair). The reason why I give them 2/5 stars is because of one employee (I believe she is lazy). When I arrived over there, the employee told me that the last available was the demo without her checking in the back store or even checking on her work phone. Fortunately, the other employee (Sri Lanka person) took her time to find the office chair and at last, she found the last one. If the employee is reading my review, thank you so much for taking your time to help a client. AWESOME CUSTOMER SERVICE (≧(エ)≦ )
Shopped online for an article at my local Bureau en Gros [Staples], but it was out of stock. Website directed me to another store close by that did have stock. Ordered online for 2-hour pickup, but it was ready in 30 mins. ???? Always read the online reviews as some items are not as shown on the website. Do your research, be an informed consumer.
Cool
(Translated) Good advice (Original) Bon conseil
(Translated) A lot of choices (Original) Beaucoup de choix
Friendly service, easy to use machines very clean
(Translated) Wait 45 minutes for an attendant at the solution center on a Saturday at 2:30 p.m., 4 people on the floor and not 1 to help us while there is a line up of 4 people. It's just amazing !!! Customer service o pointed (Original) Attendre 45 min un préposé au centre solution un samedi à 14h30, 4 personnes sur le plancher et pas 1 pour nous aider alors qu'il y a un line up de 4 personnes. C'est juste incroyable!!! Service client o pointé
I come to this place for last minute emergency printing services when other copy centres are closed. The staff is professional and nice and they have helped me get out of uncomfortable last minutes rushes with work projects many times.
(Translated) Never answers when we call them ... their computerized way makes us wait online telling us that an associate will answer us ... then she tells us that he cannot answer for the moment and that she will redo the call .... after qq rings ... we fall back to the main menu ... and the computerized way starts again ... or else everything hangs up on its own .... and all this can matter the department that we ask at the start of the call ... therefore impossible to have a service by phone ... BAD GOOD SERVICE .... WHOLESALE SHERBROOKE OFFICE (Original) Jamais de réponses lorsqu'on les appel ...leur voie informatisée nous fais patienter en ligne en nous disant qu'un associer va nous répondre ...ensuite elle nous dit qu'il ne peut répondre pour le moment et qu'elle va refaire l'appel....après qq sonneries ...on retombe au menu principal...et la voie informatisée recommence..ou bien tout se raccroche tout seul....et tout cela peut importe le département que l'on demande au début de l'appel...donc impossible d'avoir un service par téléphone...MÉCHANT BON SERVICE....BUREAU EN GROS DE SHERBROOKE
(Translated) Very much enjoyed my visit. Excellent customer service. (Original) Très bien aimé ma visite. Service à la clientèle excellent.
(Translated) Come served, wide choice of items. (Original) Viens servis ,.grand choix d 'articles.
(Translated) Small office wholesale but have found everything for the work nothing missing (Original) Petit bureau en gros mais ont trouve de tout pour le travail y manque rien
Always under new management and staff don't really know the tech products that well. Has an professional vibe with some sales associates that seem like they are bothered to be working and seem careless.
Lots of office's supplies many office chairs to try.
Sivaithini earned Staples 6 stars today on service! Staples Cote vertu has done a great job by finally hiring someone who is helpful and efficient and courteous on board! I had given up on service at my local Staples until today. I'm giving this place another shot and 5 stars for having qualified and carting customer service. Thank you for surpassing my expectations!
(Translated) Excellent customer service we find everything we are looking for (Original) Un excellent service au client on trouve tout ce qu'on cherche
(Translated) Very satisfied, fast service, thanks (Original) Très satisfaite ,service rapide, Merci
Bon service
(Translated) I loved my experience in this store (Original) Jai adoré mon experience dans cette magasin
(Translated) Great service from Sales Director Yannick G. A true Pro. I was looking for a computer it took its time. He studied my needs with me. 1hrs 30 minutes later I left with a computer that fully met my needs. I recommend this place without hesitation. (Original) Super service du directeur des ventes Yannick G. Un vrai Pro. Je cherchait un ordinateur il a pris son temps. Il a étudié mes besoins avec moi. 1hrs 30 plus tard je repartait avec un ordi correspondant totalement à mes besoins. Je conseil cet endroit sans hésiter.
(Translated) Their service is excellent. (Original) Leur service est excellent.
(Translated) Excellent service (Original) Excellent service
(Translated) Lousy and non-existent service. We heard 20 minutes for them to reload the printer but they ignored us. We had to pay twice because we had to change printers. (Original) Service nul et inexistant. On a entendu 20 min pour qu'ils rechargent l'imprimante mais ils nous ont ignoré. On a dû payer deux fois car on a dû changer d'imprimante.
(Translated) Excellent service! Thanks to Gaspard from the printing department for their professionalism, efficiency and very courteous welcome. Impeccable service! (Original) Excellent service! Merci à Gaspard du service d'impression pour son professionalisme, son efficacité et son acceuil très courtois. Service irréprochable!
(Translated) One of the worst customer service I have seen ... stupid people who are not very available and who seem more eager to save themselves from customers than anything else !! (Original) Un des pires services a la clientèle que j ai vu... gens bête peu disponible et qui semble davantage vouloir se sauver des clients qu autres chose!!
(Translated) Spent today for a 2 photos service first, the employee who is there answer me choose your photo size throws me on the counter a tape measure and leaves !!! Well I did the SAME THING AS SHE I left it there with the tape measure and I left !! Frankly review your service it's hard !! I am not going back anymore I will go elsewhere !! Or buy AMAZONE ???????? (Original) Passé aujourd'hui pour un service 2 photos premièrement, l'employée qui est là me réponds choisit ta grandeur de photo me lance sur le comptoir un tape à mesurer et sen va !!! Bien j'ai fait la MÊME CHOSE QU'ELLE je l'ai laissé là le tape à mesurer et j'suis parti !! Franchement revoyez votre service ça fait dur!! Je n'y retourne plus je vais aller ailleurs!! Ou achetez AMAZONE ????????
(Translated) Staff always smiling, know their inventory well and what will do you the best (Original) Personnel toujours souriant,connaissent bien leur inventaire et ce qui vous feras le meiux
Bought a printer from this store. The guy from HP was so helpful and kind, explaining to me about all the different printers that Staples have.
Printing documents and copies deserves 4 ⭐ but the lake of support for acrobat DC and encrypted files drops a star because you have to to ask many times before they agree to print it from thier PC. I gave 3 ⭐ since the prices as so high not even worth looking at.
Buyer beware: I came in here yesterday to print 4 pages from a USB stick. I now have a ~$25 charge on my credit card! It was listed as costing about $2 per colour page.
(Translated) On November 08-2019, thanks a lot to Noemy and Regis who settled a refund problem that I had with the manager a day before, they are really professional and knowledgeable they have all understood the situation, THANK YOU A LOT! (Original) Le 08 Novembre-2019, Merci Beaucoup a Noemy et Regis qui a régler un problème de remboursement que jai eu avec le responsable un jour avant, ils sont vraiment Professionnel et compétent ils ont toute suite compris la situation, MERCI Beaucoup !
Worst place No service at all
Always fond what i'm looking for. Staff needs to be more helpful.
Not sure why they have a phone number, they don't anwser.
Helpful, knowledgeable personel. M. Forget, the manager is very helpful and personable man. His help was much appreciated. I use this Bureau en Gros for my office needs, and have for years. Today's visit was particularly pleasant. Bien apprécié - donc merci infiniment.
(Translated) funny atmosphere. I never find what I need ... (Original) drole d ambiance . je ne trouve jamais ce que j ai besoin...
(Translated) Good shop. The employees who work in the printing department are always very courteous. (Original) Bon magasin. Les employés qui s'occupent de département de l'imprimerie sont toujours très courtois.
(Translated) There are several products with special coupons. (Original) IL y a plusieurs produits avec de bons spéciaux.
Good store
(Translated) he helps me (Original) il m aide
(Translated) Very bad service. He does not even honor what their employee promises. My cardboard has been badly plasticized and the snow has wet my cardboard and we do not want to change it. I am told that I put it in the water! $ 16 wasted! (Original) Très mauvais service. Il nhonore même pas ce que promette leur employé. Mon carton à été mal plastifié et la neige a mouillé mon carton et on ne veut pas me le changer. Jme suis faire dire que je l'avais mis dans l'eau!!! 16$ gaspillé!
Terrible copy service. You get to the counter and the employees simply ignore you and continue their conversation. You wonder if there is a responsible manager in the place or not.
Nothing stands out to complain about..
(Translated) I really like this store except that like all the other stores since the start of the pandemic. There are many great or better products available in store only online. (Original) J'aime beaucoup ce magasin sauf que comme tous les autres magasins depuis le début de la pandémie. Il y a beaucoup de produits B.O. ou plus disponible en magasin seulement en ligne.
By far the nicest Staples I've been to. Staff and management are super friendly and very helpful. This store has the newer look and feel to what Staples is gravitating to. However, by doing this, they're furniture selection and devoted …
***BAD SERVICE EXPERIENCE*** It was a Tuesday. I went there afterwork to print a document (444 pages) Got there at 18h30 (The place close at 19h00). At 18h48, Haft of my document was printed when I ask the person at the desk if it could be combined (with a coil). The person told me that she was busy with something else and that I would have to come back the next day. I told her (politely) that it wasn't convenient for me to get there (which was sincere. My workplace is on the south shore). The person called the manager to get some support. The manager said that he was also busy.... I looked arround, realise that the only 3 customers (including myself) were using the printers. I get it... we all want to get home as soon as we can but damn... Can you just do your job til the end of your shift guys? No wonder why online shopping is taking over the detailers... PS I don't usually expect the best service from a big American places like that one... But it feels good to vent it out...
I needed to get 250 business cards in a really rush situation after another supplier shorted me. Multiple staff helped out but they got 250 cards done in 45 minutes for me!! Great service all around by the whole team
Cheap inexpensive but lacking in variety.
(Translated) We constantly feel observed otherwise it is hard to find an employee. (Original) On se sent continuellement observé sinon il est dure de trouver un employé.
(Translated) Worst customer service (Original) Le pire service à la clientèle
(Translated) Very well serve (Original) Trés bien servir
Excellent service
(Translated) It's worth it when it's on special. (Original) Ça vaut la peine quand c'est en spécial.
(Translated) We find everything for all worlds. (Original) On trouves de toute pour tout mondes.
The service is pretty good. The setting is kind of depressing... like all Bureau en Gros/Staples. They could work on making the store a bit more joyful
(Translated) Always satisfied with the products and services offered for several years! (Original) Toujours satisfait des produits et services offerts depuis plusieurs années!
(Translated) Thank you to Julie the only one who answered me for the rest not strong to let a customer 15-20 minutes to wait without answering him !! (Original) Merci a Julie la seule qui m'a répondu pour le reste pas fort laisser un client 15-20 minutes a attendre sans lui répondre !!
excellent service
(Translated) Outstanding service (Original) Service hors pair
(Translated) Very welcoming staff responds well (Original) Très bon accueil personnel répond bien
Had what we wanted. Really quiet
Very helpful
(Translated) Computer service dégeulase.Les employees very rude (Original) Service à l'informatique dégeulase.Les employés très impoli
I've only used this place for copying, and the staff was either great or uninterested. Their self serve machine couldn't read the PDF I'd made with photo shop.
I bought a red duck tape on July 16 but today I went to the store to returned I lost the invoice and the cashier just refunded me 1.75$ because I didn't show the invoice. The tape cost me $4,99 I don't find this fare because the cashier didn't try to look out for the invoice in the system even if I paid with interac and airmiles. Bureau en gross did more money of me selling me nothing. This makes me feel raped..
(Translated) I am going to this place for purolator. Usually I have very good service and the staff are very cheerful. But today I had to deal with a person who really does not belong to the public. His priority management is non-existent, as is his savoir vivre. (Original) Je vais à cet endroit pour purolator. D'habitude j'ai un très bon service et le personnel est très souriant. Mais aujourd'hui j'ai eu affaire à une personne qui n'a vraiment pas sa place au public. Sa gestion des priorités est inexistante tout comme son savoir vivre.
Great location! Right off the 40
(Translated) Very difficult to get service and to reach them on the phone is even worse. It looks like there is no customer service at this store. (Original) Très difficile d'avoir du service et pour les rejoindre au téléphone c'est encore pire. C'est à croire qu'il n'y a aucun service à la clientèle à ce magasin.
(Translated) Choice (Original) Choix
I went to that store for a photocopy as per return to Amazon but they told me not by email only way is per photo link so I decide to go on with it until I received my bill of $3.61 I simply said that I would not pay for this amount she reply to go and do it somewhere else well I told her that I will make a complaint it's a RIP off. Thank you Bureau en gros I will never go shop at your store. Mike
(Translated) The staff are very patient and helpful (Original) Le personnel est tres patient et serviable
(Translated) Good service (Original) Bon service
(Translated) Today I went to the office wholesale to buy a printer that suits my needs. A young man by the name of Bruno accompanied me throughout this process with courtesy. Also ignorant as I am in communication with these devices, he took good care that I go away with all the functionality of my purchases. Customer service and availability is the cornerstone on which every self-respecting business is built. This young man is shown a kindness to his client that only increases my purchasing partnership with Bureau En Gros. Jean Marc Pelchat (D. PSY) (Original) Ajourd'hui je suis allé chez bureau en gros pour acheter une imprimante convenant à mes besoins. Un jeune homme répondant au nom de Bruno m'a accompagné tout au long de cette démarche avec courtoisie. De plus ignorant comme je suis en matière de communication envers ces différents appareils, il a bien pris soin que je repartes avec toute la fonctionnalité de mes achats. Le service et la disponibilité envers la clientèle c'est la pierre angulaire sur lequel se bâtit toute entreprise qui se respecte. Ce jeune homme c'est montré d'une bienveillance envers son client qui ne fait que renchérir mon partenariat d'achats avec Bureau En Gros. Jean Marc Pelchat ( D. PSY )
(Translated) Two cases in presentation for a USB 128go ... and none in stock ... 30 minutes waiting for nothing! (Original) Deux boîtiers en présentation pour une clé USB 128go... et aucune n'est en stock... 30 minutes d'attente pour rien !
(Translated) Nullisime, waste of time, complicated to print out plans, quite a procedure on the spot, high prices for little service, if you have time to waste go there. Bad mood when leaving the store guaranteed. (Original) Nullisime , perte de temps , compliqué pour imprimer des plans , tout une procédure sur place , prix élevés pour peu de service , si vous avez du temps a perdre allez là-bas. Mauvaise humeur en sortant du magasin garantie.
Great sales
(Translated) Very good advisory service, unfortunately not constant. The person in copies seems depressed and the information of the client or his assistance does not seem enchantment. Well, it's been 7 months of it despite everything, maybe it has changed since then. (Original) Très bon service conseil, malheureusement pas constant. La personne aux copies semble déprimée et l'information du client ou son assistance ne semble pas l'enchantement. Bon ça fait 7 mois de celà malgré tout peut être que cela a changé depuis.
(Translated) Poor selection, poorly maintained shop or at least very uneven and the employees are rather indifferent. (Original) Peux de sélection, magasin mal tenu ou du moins très inégal et les employés sont plutôt indiférents.
(Translated) Very good service, the employees are happy to guide us in our purchase, in addition to very good prices. This is my favorite store. (Original) Très bon service, les employés se font un plaisir de nous guider dans notre achat, en plus de très bons prix. C'est mon magasin préféré.
Excellent printing equipment
Good location (in the mall, near university, etc.) but the staff need a good coaching in customer service. They look really unhappy and you wonder if management has any clue how to deal with this situation. I would describe the employees like staff in a fast food restaurant where they would really not care if a customer show up at a counter or need help with anything.
Very good branch of Bureau en Gros. Not like the useless one at Marche Central
(Translated) Zero service (Original) Zéro service
Needed paper for my printer. Didn't take too long
(Translated) my furniture arrived defective and it took me 3 days before I could contact them, I had to call their help desk from their website to reach this branch full of incompetence and bad service (Original) mon meubles est arrivé défectueux et ça m'a pris 3 jours avant de pouvoir les contacter, j'ai dû appeler leur service d'aide de leur site internet pour atteindre cette succursale remplis d'incompétence et de mauvais service
(Translated) Excellent experience; listen carefully to our need. And answers to all our questions. We were ready to make our choice and finally buy the Printer we needed. BRAVO and CONGRATULATIONS to Ms. Oueslati, our expert salesperson! (Original) Excellente expérience; écoute attentive de notre besoin. Et réponses à toutes nos questions. Nous étions prêtes a faire notre choix et finalement à acheter l'Imprimante dont nous avions besoin. BRAVO et FELICIATIONS à Mme Oueslati, notre vendeuse experte !
Print shop staff not helpful. Got me to put cash onto a card to use computer to print page attachment but didn't tell me that you pay 30 cents a minute to use computer & that it's a french keyboard. Employee Tanya ignored my asking where the "@: was on keyboard so my card time expired. Then wanted me to put more money onto the card! Don't waste your time there! Slow incompetent staff.
(Translated) What an adventure, joining a partner on the phone is a feat. Having ordered spare parts for an office chair with the obligation to move on site to do so, I am advised of an approximate time of 2 weeks. I will be called as the pieces will be available. Five weeks pass, I take my courage with both hands and the phone. Almost dehydrated, worn fingers, finally a human voice at the end of the line, rather nice, the young woman announces me after, of course, a few extra minutes of waiting that my order was available. (Original) Quelle aventure, rejoindre un associé au téléphone relève de l'exploit . Ayant commandé des pièces de rechange pour une chaise de bureau avec obligation de se déplacer sur place pour le faire, on m'avise d'un délai approximatif de 2 semaines. On m'appellera des que les pièces seront disponibles. Cinq semaines passent, je prend mon courage a deux mains et le téléphone. Quasi déshydraté, les doigts usés, enfin une voix humaine au bout du fil, plutôt gentille, la jeune femme m'annonce après, bien sur, quelques minutes d'attente supplémentaires que ma commande était disponible.
I used their photo printing service. They put 2 photos in 1 page which I later had to cut by myself. If they cut the pictures in appropriate size before handing it over to the customer, that would be more professional. Print quality was OK.
(Translated) Good for pens. (Original) Bien pour les stylo.
(Translated) I like desktop roughly but lacks display on several occasions (Original) J'aime bien bureau en gros mais manque d'affichage à plusieurs reprise
(Translated) Very respectful and polite staff as well as helpful (Original) Personnel très respectueux et poli ainsi que serviable
Great inventory
(Translated) A lot of choices. Correct price. Easy access. Easy parking. (Original) Beaucoup de choix. Prix correct. Facile d'accès. Stationnement aisé.
(Translated) Good price the only problem is when there are a lot of people hope not to have the help of a clerk .... (Original) Bon prix le seul hic c'est quand il y a gros du monde espère pas avoir l'aide d'un commis....
(Translated) The printing of the documents was adequate, but the service was poor: there were 2 employees and two customers. I was waiting my turn at the counter. The employee, whose name is Abdel, told the other that he was going to open the till to take the surplus customers from the regular checkouts. What he did while I waited. So far No one has answered or even looked at me. Then a gentleman arrives, also looking for his order. Abdel asks him what he wants right away and is about to serve him right away. It is at this moment that I ask Abdel if I am invisible, that I have been waiting for several minutes and that I obviously arrived before this customer ... I was finally served in a somewhat strange way, and ceAbdel never apologized. It was not my Islamic veil that was the problem but the fact that I am a woman. Shame on you Abdel! If you are ever a Muslim, know that you are not following the Sunnah of the Prophet, sallallah alaiwasallim. LGermain Shame has the company that tolerates you. (Original) L’Impression des documents a été adéquate, mais le service a été pourri: il y avait 2 employés et deux clients. J’ attendais mon tour au comptoir. L’employé qui s’appelle Abdel, a dit à l’autre qu’il allait ouvrir la caisse pour prendre le surplus de clients aux caisses régulières. Ce qu’il a fait pendant que j’attend. Jusqu’ici Personne ne m’a répondue ni même regardée. Puis arrive un monsieur qui vient , lui aussi chercher sa commande. Abdel lui demande tout de suite ce qu’il veut et s’apprete a le servir tout de suite. C’est à ce moment que je demande à Abdel si je suis invisible, que ça fait plusieurs minutes que j’attend et que je suis évidemment arrivée avant ce client... Je suis servie finalement d’une façon un peu bizarre , et ceAbdel ne s’est jamais excusé. Ce n’est pas mon voile islamique qui a été le problème mais le fait que je suis une femme. Honte à vous Abdel! Si jamais vous êtes musulman, sachez que vous ne suivez pas la Sunnah du Prophète, sallallah alaiwasallim. LGermain Honte a la compagnie qui vous tolère.
(Translated) Always a good service (Original) Toujours un bon service
(Translated) Excellent service (Original) Excellent service
(Translated) very good service (Original) trés bon service
(Translated) I introduced myself today to this store. When I entered Place Dupuis through the door leading to Émilie Gamelin Park, I was stuck in the door and it closed on me, holding me back between the doors. I managed to extricate myself. It's hot outside I was sweating, happy that I wasn't stuck any more. I walked towards the entrance of the store and the security guard, who saw the incident without moving at the entrance, ordered me authoritatively to calm down. I looked at her dumbfounded, telling her that I didn't understand. I had his permission to enter the store and he watched me throughout my journey. I'm outraged ... I would never set foot in this store again. (Original) Je me suis présenté aujourd'hui à ce magasin. Lors de mon entrée dans la place Dupuis par la porte qui donne sur le parc Émilie Gamelin, j'ai été coincée dans la porte et elle s'est refermée sur moi en me retenant entre les battants. J'ai réussi à m'extirper. Il fait chaud à l'extérieur j'étais en sueur, heureuse de ne pas avoir été coincée d'avantage. Je me suis dirigée vers l'entrée du magasin et le garde de sécurité qui a vu l'incident sans bouger à l'entrée, m'a intimé autoritairement de me calmer. Je l'ai regardée ahurie en lui disant que je ne comprenais pas. J'ai eu son autorisation pour entrer dans le magasin et il m'a surveillée durant tout mon parcours. Je suis outrée... je ne mettrais plus jamais les pieds dans ce magasin.
(Translated) I will return without hesitation (Original) J'y retournerai sans hésitation
(Translated) Impeccable service and I found everything I wanted (Original) Service impeccable et j'ai trouvé tout ce que je voulais
(Translated) Poor service on November 30, 2017 at 6 p.m. 3 clerks, no clients, no way to get help. (Original) Service mediocre en ce 30 novembre 2017 à 18h00. 3 commis, aucun clients, pas moyen d'avoir de l'aide.
(Translated) Zero service, they are more busy talking to each other than charging at the cash desk. Boxes of products lying around, nothing is stored. In short, go to another. (Original) Zéro service, y sont plus occupé à ce parler entre eux que de faire payer en caisse. Des cartons de produits qui trainent partout, rien n'est rangé. Bref, aller dans un autre.
Kindly staffs. Fun place to shop office supply.
Terrible customer service. Cannot reach anyone to speak to by phone. After many, many minutes of waiting on the phone, you get the message that everyone is busy, to call back later. Very frustrating. After reading some of these reviews, some dating back a couple of years, it is evident that store is not interested in the consumer because the problem still exists.
(Translated) Arrival at the cash desk, no one to service me. Employee Zak was sitting back on his phone until someone called him. He doesn't say hello, let alone goodbye. And during the transaction he left, I took my receipt from the machine myself. Really rude ... (Original) Arrivée à la caisse, personne pour me service. L’employé Zak était assis en retrait sur son téléphone jusqu’à ce que quelqu’un l’appelle. Il dit pas bonjour,encore moins au revoir. Et pendant la transaction il s’en va, j’ai pris moi meme mon reçu de la machine. Vraiment impoli...
(Translated) I had a lot of photos printed with enlargements, when they arrived at my house they were really horrible, I could have done better with my printer and by far, I had to go back to the store and get my money back. Then I went to print a pattern, in my pattern I can select sizes using layers, it takes a big max of 5 seconds more to do than just print, and well I was refused under pretext that it was a modification of the file and I did not have the self-service option. The prices aren't worth it unless it's special and only if it's special. However the staff were courteous and polite, the only reason I am giving a two star rather than one. (Original) J'ai fait imprimer beaucoup de photo avec des agrandissements , quand elles sont arrivée chez moi elles étaient vraiment horrible, j'aurais pu mieux faire avec mon imrpimante et de loin, j'ai du retourner en magasin et me faire remboursé. Ensuite je suis aller pour imprimer un patron, dans mon patron je peux selectionner des grandeurs à l'aide de calques, ca prend un gros max de 5 secondes de plus à faire que de simplement faire imprimé, et bien on m'a refusé sous pretexte que c'était une modification du dossier et je n'avais pas l'option au libre service . Les prix ne valent pas la peine à moins d'être en spécial et seulement si c'est en spécial. Cependant le personnel était courtois et poli, la seule raison pourquoi je donne un deux étoiles plutôt que une.
Lots of inventory. And are willing to price match. What else would you want?
(Translated) Lots of stock. (Original) Beaucoup de stock.
(Translated) Lack of staff so more time to search than to find (Original) Manque de personnel donc plus de temps à rechercher que de trouver
(Translated) Clean, tidy. It was quiet. There were no employees in the aisles, so I could not be helped. …
(Translated) Service of marde, nobody comes to see you to ask you if your need for help must be even go to ask them to call us someone and its takes 3 year before this person never finally arrives! (Original) Service de marde, personne vient te voir pour te demander si ta besoin d'aide faut soit même aller leur demander de nous appeler quelqu'un et sa prend 3 année avant que cette personne n'arrive finalement jamais !
This 5 star rating is related to Melissa who helped me at the photocopy center. She deserves a raise and an excellence award for customer service. So grateful she was the one who helped! Un service phénoménal merci Melissa.
Food
very slow service for printing
(Translated) Excellent service. Employees took the time to help me and saved me time! Thank you! (Original) Excellent service. Les employés ont prix le temps de m'aider et m'ont sauvé du temps! Merci!
(Translated) I called for the warranty of a router to confirm on the phone that I could exchange it in store, the clerk confirmed it to me and put an exchange device aside. clerk goes to his manager and comes back telling me that I don't have the wholesale office guarantee. The director comes back explaining to me that the only way to replace my device is to pay $ 25 for the Bureau en gros warranty even if my router is under warranty .... Get confirmed on the phone that everything is fine to move for having a guarantee imposed over a $ 25 guarantee a real farce lack of transparency and bad service. It’s laughing at its customers. (Original) J’ai appeler pour la garantie d’un routeur pour confirmer au telephone que je pouvais l’échanger en magasin, le commis m’a confirmer le tout et a mit un appareil d’échange de côté.J’arrive en magasin et le commis va voir son responsable et reviens en me disant que je n’aie pas la garantie de bureau en gros. Le directeur reviens en m’expliquant que la seule manière de remplacer mon appareil c’est de payer 25$ la garantie Bureau en gros même si mon routeur est sous garantie.... Se faire confirmer au téléphone que tout est beau faire déplacer pour se faire imposer une garantie par dessus une garantie à 25$ une vraie farce manque de transparence et mauvais service. C’est rire de ses clients.
Staff member was very helpful when I came to pick up an order, I've been here a few times and it's not very big, but they have everything All the people/Karens complaining can go cry about it lol
Great place for your everyday office needs.
(Translated) Excellent advice. Thank you (Original) Excellent conseilles. Merci
Always come here to do my printing. Their machines are the best. You can print by email, USB, photocopy, etc. Very professional. Well maintained. Helpful staff.
(Translated) Not the best customer service. Under-staffed. (Original) Pas le meilleur service à la clientèle. Sous-staffé.
(Translated) Poui (Original) Poui
Only one girl at the printing service, I've waited 40 min but gave up waiting. Horrible service, don't go there!
(Translated) Perfect (Original) Parfait
Internet order pickup. Excellent service
(Translated) After buying an ipad I needed help the after-sales service is void if you need advice put your hands in your pockets otherwise Cope (Original) Apres avoir acheter un ipad j ai eu besoin de l aide le service apres-vente est nulle si vous avez besoin conseils mettez vos mains dans vos poches sinon debrouillez-vous
(Translated) I understand times are tough, but this store is sorely understaffed and those there look like they haven't been trained. On each of my visits, too much wait, even when there are only 2 customers in the store. I had to insist on enforcing the correct pricing policy that is posted wholesale in the store. (Original) Je comprends que les temps sont difficiles mais ce magasin manque cruellement de personnel et ceux qui sont là ont l’air de ne pas avoir été formés. A chacune de mes visites, beaucoup trop d’attente même lorsqu’il n’y a que 2 clients dans le magasin. J’ai dû insister pour faire respecter la politique d’exactitude des prix qui est pourtant affichée en gros dans le magasin.
An OK Staples. GOOD customer Service.Nice Girl!
They will not help. They will refuse to help. They are not helpful at all. I don't know why they even have employees.
(Translated) Hello Bruno, did I lose your experience that I still enjoyed at the Office? I hope you will remember me, your favorite customer I wanted to put 5 stars but it buggy Faq I put one including an octopus, I love you !!!! Bruno the manager of a red store at ForêtBrillante (Original) Bonjour Bruno, j’ai égaré ton expérience que j’ai quand même apprécié au Bureau? J’espere Que tu vas te souvenir de moi, ton client préféré J’ai voulu mettre 5 étoiles mais ça bogué Faq j’ai mis une dont un poulpe, je t’aime!!!! Bruno le gestionnaire d’un magasin rouge à ForêtBrillante
Eurk
(Translated) service ok (Original) Service ok
(Translated) A place where shopping is pleasant. (Original) Un endroit où le magasinage est agréable.
Very organized, and good service.
(Translated) I want to buy a cell phone. I show the model, the seller says "Ah, Chinese!" laughing. It starts well ... He goes to the back of the store and comes back with a copy in a box marked "open box". The back of the device is all scratched. I said "What, you want to sell me a USED phone?" He replied arrogantly "That's all we have, we have five left like that, we are still not to stay with. Take it or take it not, it's your choice ... ”What a pleasant experience! (Original) Je veux acheter un téléphone cellulaire. Je montre le modèle, le vendeur dit «Ah, le chinois!» en riant. Ça commence bien... Il va voir à l'arrière de la boutique et revient avec un exemplaire dans une boîte marquée «boîte ouverte». Le dos de l'appareil est tout égratigné. Je lui dis «Quoi, vous voulez me vendre un téléphone USAGÉ?» Il me répond d'un air arrogant «C'est tout ce qu'on a, il nous en reste cinq comme ça, on est quand même pas pour rester avec. Prenez ou prenez-le pas, c'est votre choix...» Quelle expérience plaisante!
nikki
(Translated) Service of m ..... the young people who work there do not know what is good customer service! (Original) Service de m.....les jeunes qui y travaillent ne savent pas c'est quoi un bon service à la clientèle!
(Translated) Very well (Original) Tres bien
Nothing is perfect
(Translated) Good assortment and opened very early. (Original) Bon assortiment et ouvert très tôt.
great sales at this place and usually I can get what I need (though sometimes if i'm in a pinch i need to settle for less). The staff seem unsympathetic and indifferent. Other locations I've been to have been great.
(Translated) Service that leaves something to be desired. I asked the cashier to send me an agent for purchasing advice, but neither of them came forward. I recommend that you do not shop at this Staples if time is of the essence to you. (Original) Service qui laisse à désirer. J'ai demandé à la caissière de m'envoyer un agent pour conseils d'achat mais aucun des deux ne s'est manifesté. Je vous déconseille de magasiner dans ce Bureau en gros si la notion de temps importe pour vous.
Same day printing orders, not ready! Poor service with indifferent staff. Told me 15 minute wait but waited 35 minutes. No apology. Great location, no service!
(Translated) Very well served staff is well trained (Original) Très bien servi le personnel est bien formés
5 copying orders in past 6 mos. , every order WRONG!! Today I decided to give them one last chance. I should have known better. There was, as usual, a mistake. The worst part is how sneaky they were about it. In addition the employee attempted to insult my intelligence with some lame excuse after I'd noticed the mistake. The manage couldn't even be bothered to apologize for my inconvenience, for the record he didn't apologize the last time either. NOT ANOTHER DIME from me....to any Bureau en Gros.
(Translated) Very well (Original) Très bien
(Translated) Bad service. Phone service even worse: nonexistent. Do not waste your time. GO ELSEWHERE. André Sirois (Original) Service pourri. Service téléphonique encore pire: inexistant. Ne perdez pas votre temps. ALLEZ AILLEURS. André Sirois
(Translated) Services (Original) Services
(Translated) There is a glaring lack of customer service. We have been going there a few times in recent weeks and we must either be impatient to show that we have been there for a while to have someone come to see us ... and I swear that the store is far from 'be full (Original) Il y a un manque flagrant de service à la clientèle. Ça fait quelques fois que nous y allons au courant des dernières semaines et nous devons soit nous impatienter pour montrer que nous sommes là depuis un bout pour avoir quelqu'un qui vient nous voir... et je vous jure que le magasin est loin d'être plein
(Translated) Partners available and friendly to help us. Always courteous and i like good customer service. Bravo! (Original) Des associés disponible et avenant pour nous aider. Toujours courtois et j,aime le bon service à la clientèle. Bravo!
Don't buy anything online from them, after 10 days of waiting they canceled a part of my order without any reason, they also shipped a wrong item, worst customer service ever, i lost over 10 hours writing them and after 30 days still waiting for the refund.Also they are much more expensive than other companies.
(Translated) I have been to this surcursale 2 times and both times I have had very bad service. Go to the one on Notre Dame instead! (Original) Je suis allé 2 fois dans cette surcursale et les 2 fois, j'ai eu de très mauvais service. Allez a celui sur Notre Dame a la place!
(Translated) Very bad service. The employees show no concern of the customers. They seem unmotivated and have no respect for customers. (Original) Très mauvais service. Les employés ne démontre aucun soucis des clients. Ils semblent démotivés et n'ont pas de respect envers les clients.
(Translated) this a place you can trust the staff are responsible. (Original) cet un endroit ou l'on peut faire confiance le personnel est responsable.
Very disappointed with the manager of this store. Firstly, I was told when I purchased eight office chairs, that I wouldn't have to reassemble them to return them. When I opened the first four boxes of chairs that I bought, two were used, one was crooked and the other was new. Assembly was 25 minutes per chair, so approximately 4 hours of time wasted. Then, when I spoke with the manager on the phone he said he would check if there were any other chairs in stock that he would use to replace my used/defective chairs. He said he would call me back; guess what? He never did. Lesson learned. Order large items online so you don't get stuck returning them yourself.
(Translated) Fall 2021. An obvious shortage of personnel Possibly due to the Covid. If you are looking for a particular item, you better arrive earlier to search for it yourself ???? An obvious shortage of staff and 14 or 15 year old employees who are not necessarily trained to answer you properly. "YOS" that seem to be on another planet. I left and went to shop elsewhere. P.S: I always went to this place before. (Original) Automne 2021. Un manque de personnel évident Possiblement à cause de la Covid. Si vous cherchez un article en particulier, vaut mieux arriver plus tôt pour chercher vous-même ???? Un manque de personnel évident et des employés de 14 ou 15 ans qui ne sont pas dutout formés pour vous répondre convenablement. Des "YOS" qui semblent sur une autre planète. J'ai quitté et suis allé magasiner ailleurs. P.S: J'allais toujours à cet endroit avant.
Been there numerous times. I've had good service from their employees. You can return electronics and printer cartridges without any hassle. 2021/9/30 - Went shopping today for an office chair. Half their chairs had no price. How hard is it too put the price on a product? Took my business elsewhere! Having gone there this morning for school supplies I was very disappointed by the amount of empty shelves... Many advertised items were not available... And I ended leaving with next to nothing and going to Edition Vaudreuil to get everything. Previous years they were much better.
(Translated) We had to find what we were looking for ourselves. We are staying at least 20 minutes, in the office chairs. We have not seen any comis. The store appeared to be undergoing redevelopment ... which added to our difficulty finding the information we needed. Lots of choices though. (Original) Nous avons dû trouver nous-mêmes ce que l'on cherchait. Nous sommes rester au moins 20 minutes, dans les chaises de bureaux. Nous n'avons vu aucun comis. Le magasin semblait être en réaménagement... ce qui a ajouté à notre difficulté de trouver les renseignements qu'on avait besoin. Beaucoup de choix par contre.
(Translated) Friendly and helpful staff (Original) Personnel accueillant et disponible
(Translated) Ok my lack of service (Original) Ok mes manques de service
(Translated) I had to wait 45 minutes to get the information on how to draw. There is only one person, but who cannot do everything. Pity! (Original) J'ai du attendre 45 minutes pour avoir l'information comment faire le tirage. Il y a une seul personne, mais qui ne peux pas tout faire. Dommage!
Beautiful store. Well organized and incredibly neat. Took a look around d while a friend returned a purchase. They carry everything you can possibly need, and more, for your home and/or office. The regular prices, I found, were a bit high but it is my understanding that all electronics have increased in price due to the lack of components. But the merch on sale are well priced. The return, was easy, no questions asked.
(Translated) Very good treatment all clean and pleasant staff very tidy everything (Original) Muy buen trato todo limpio y personal agradable muy ordenado todo
(Translated) The worst wholesale office in montreal, cold, poorly organized and inexperienced team. Save your time, go somewhere else. (Original) Le pire bureau en gros à montreal, équipe froide , mal organisée et inexpérimentée. Sauvez votre temps , aller ailleurs.
great team!
(Translated) Great service (Original) Super service
Staffs are wNot familiar with the FedEx shipping service, took an hour to process my return package.
Very little stoke ... not complete Cartridge for printer not available for Several models.
(Translated) None of the employees of the store in Faubourg Boisbriand wore a mask .... I asked 2 employees the question and they replied that they found it uncomfortable .... What happens to social conscience with the public who enters and who constantly leaves this place ???? (Original) Aucun des employés du magasin au Faubourg Boisbriand ne portait de masque.... j'ai posé la question à 2 employés et ils m'ont répondu qu'ils trouvaient ça inconfortable.... Qu'advient-il de la conscience sociale avec le public qui entre et qui sort constamment de ce lieu????
(Translated) Customer service took a long time to respond to me. I was disappointed on that side. (Original) Le service à la clientèle a pris du temps avant de me répondre. J'ai été déçu de ce côté là.
Helpful staff.
(Translated) I will always see them for my impressions ... quality service (Original) J'irai toujours les voir pour mes impressions... service de qualité
(Translated) Very good service (Original) Très bon service
Lots of shelves are empty...September 2021
(Translated) Place where the customer is left to himself. Quite a feat to do worse than best Buy rue sainte Catherine (Original) Lieu où le client est laissé a lui même .tout une prouesse que de faire pire que best Buy rue sainte Catherine
(Translated) What intrigues me a lot of this office wholesale is the security guard at the entrance ... you have no right to an answer if you greet him. Their prices are reasonable and there is a good selection considering the size. It is an easy place to access the metro. (Original) Ce qui m'intrigue beaucoup de ce Bureau en gros est le gardien de sécurité à l'entrée... t'as pas le droit à une réponse si tu le salue. Leurs prix sont raisonnable et il y a une bonne sélection vu la grandeur. C'est un endroit facile à accéder du métro.
(Translated) Prefer to keep the ipad on order for the boxing day rather than to sell according to the discounts of the circular it is ordinary. I feel that is not having a good service. (Original) Préférer garder les ipad en commande pour le boxing day plutot que de vendre selon les rabais de la circulaire c'est ordinaire. J'estime que se n'est pas avoir un bon service.
(Translated) I did not get my refund. I will have to represent myself a third time. (Original) Je n'ai pas eu mon remboursement. Je devrai me représenter une troisième fois.
(Translated) Good service (Original) Service bon
Quick and quality printing with great range of extra options.
(Translated) I had good service (Original) j'ai eu un bon service
(Translated) To buy (Original) Pour acheter
(Translated) Terrible service, their staff is nothing better than amateur. Their inventory is still lacking and there are no basic items for which they also lack an alternative. Avoid moving. (Original) Service terrible, leur personnel est rien de mieux qu'amateur. Leur inventaire est toujours défaillant et il manque des items de base pour lesquelles ils manque aussi d'alternative. Évitez vous le déplacement.
(Translated) Ordinary service. Supervisor tells you that he doesn't have the product without checking him out. In the end the product is available ... In short, an employee who does not want his company to sell. We have the impression that we are too much, to disturb ... me, I prefer to make a small detour and go to the Bureau en Gros in Rosemere ... The service is better. (Original) Service ordinaire. Superviseur te mentionne qu'il n'a pas le produit sans mémé vérifier. Au final le produit est disponible... Bref un employé qui ne veut pas que sa cie vend. On a l'impression que nous somme de trop, de déranger... moi, je préfere faire un petit détour et aller au Bureau en Gros de Rosemere... Le service est meilleur.
Excellent attention
(Translated) Excellent service from Léa (Original) Excellent service de Léa
(Translated) Excellent customer service. Very kind and helpful staff. Good products and services, including self-service photocopiers. The monitor for obtaining copies is easy to use and understand. The instructions are clear and easy to handle. Remember that with a USB key you must provide documents in jpeg or better still in pdf. (Original) Excellent service à la clientèle. Personnel très gentil et serviable. Bons produits et services, notamment les photocopieuses en libres service. Le moniteur pour obtenir les copies est facile à utiliser et comprendre. Les instructions sont claires et la manipulation aisée. Se souvenir qu'avec une clé USB il faut prévoir des documents en jpeg ou mieux encore en pdf.
Yesterday, we went to buy school supplies and received one of the best customer service. The employees who were working on the floor were extremely helpful. They Answered all my questions and offered intelligent suggestions. There were few things low in supplies. Otherwise, very warm and friendly staffs and Amazing prices on school supplies
(Translated) Catastrophic and annoying customer service: 2 hours and 3 trips to have only 1 of the 2 products supposed to be in stock. Employees don't even look at you and mince words, not even a goodbye to apologize for the poor service. Far too many disrespectful young employees (and towards the manager also). Order made on the phone, I am told to move while ensuring that the stock is available, I arrive on the spot I am told that we have not found the products and that it is not their fault. (Original) Service à la clientèle catastrophique et énervant : 2h et 3 déplacements pour avoir au final 1 seul des 2 produits censés être en stock. Les employés ne vous regardent même pas et mâchent leurs mots, pas même un au revoir pour s'excuser du service médiocre. Bien trop de jeunes employés irrespectueux (et envers le gérant également). Commande faite au téléphone, on me dit de me déplacer en m'assurant que le stock est disponible, j'arrive sur place on me dit qu'on a pas trouvé le produits et que c'est pas de leur faute.
(Translated) Great many choices service to work a little (Original) Grand beaucoup de choix service à travailler un peu
(Translated) I have had very poor service with Staples. I went to the store to buy a printer, there was a big discount on a Brother laser printer, but they didn't have any in stock anymore so the clerk advised me to order it online, I got it done immediately. My order went well and delivery was due by the next day, I waited all day for the order and nothing came. Finally, after a week and a half and MANY steps (emails, telephones ...) with Bureau en Gros, they tell me that the order has been lost and that I will have to reimburse me and offer me another printer with a bogus discount. Completely ridiculous. (Original) J'ai eu du très mauvais service avec Bureau en Gros. Je suis allée en magasin pour acheter une imprimante, il y avait un gros rabais sur une imprimante laser Brother, mais ils n'en avaient plus en stock en magasin alors le commis m'a conseillé de la commander en ligne, je l'ai fait immédiatement. Ma commande est bien passée et la livraison était due pour le sur-lendemain, j'ai attendu tout la journée pour la commande et rien n'est venu. Finalement, après une semaine et demi et de NOMBREUSES démarches (courriels, téléphones...) avec Bureau en Gros on m'annonce que la commande s'est perdu et qu'il va falloir me rembourser et m'offrir une autre imprimante avec un rabais bidon. Complètement ridicule.
(Translated) Terrible experience ... I come to the store around 7:00 pm (May 22, 2019) to make a 20-sheet pack, and I'm told that we do not have time to do it ... At the COOP of the University of Sherbrooke, the delay is 2 minutes! Especially since I had to rush urgently, the staff of the printing press were too busy looking at their computer screen ... Oh yes, I forgot to mention that I had to wait 15 minutes before being served in a queue containing a person ... If a representative wanted to hear my experience, I would be really glad to share it with him. Hoping that this comment will help to improve the service to the printing press (Original) Terrible expérience... Je viens au magasin vers 19h00 (22 mai 2019) pour faire boudiner un paquet de 20 feuilles, et on vient me dire qu'on n’a pas le temps de le faire... À la COOP de l'Université de Sherbrooke, le délai est de 2 minutes! D'autant plus que je devais faire boudiner de manière pressante, les membres du personnel de l'imprimerie étaient trop occupés à regarder leur écran d'ordinateur... Ah oui, j'ai oublié de préciser que j'ai dû attendre 15 minutes avant de me faire servir dans une file contenant une personne... Si un représentant souhaitait entendre mon expérience, je serais sincèrement ravi de le lui faire part. En espérant que ce commentaire pourra permettre d'améliorer le service à l'imprimerie
(Translated) I found everything I was looking for (Original) J'ai trouvé tout ce que je cherchais
not so nice
(Translated) Service is good. The attendant's name is Jakim (Original) Service est bon. Le préposé s appelle Jakim
Kind and considerate
(Translated) Nothing special, a classic BEG. (Original) Rien de spécial, un BEG classique.
(Translated) Impeccable service .... super fast delivery .... Excellent! (Original) Service impécable....livraison super rapide....Excellent!
Service was very polite & helpful.
(Translated) Super beautiful we breathe we do not get pounded on the feet. Courteous and cheerful staff. (Original) Super beau on respire on se fait pas piler sur les pieds. Personnel courtoi et de bonne humeur.
(Translated) I would like to say a big thank you to Étienne, for taking the time to tell me the procedure of the procedure for ink purchase and installation, thank you and have a great day (Original) Je voudrais dire un gros merci à Étienne, pour avoir pris le temps de m'indiquer comme il faut la procédure de la marche à suivre pour achat d'encre et installation, merci et passe une très belle journée
(Translated) one of the most impressive customer service in the industry. (Original) un des service à la clientèle les plus impressionnants du milieu.
(Translated) one of the best distributor and printing producer, the best store for business in jonquière. (Original) un des meilleur distributeur et producteur d'imprimerie, le meilleur magasin pour les entreprise à jonquière.
(Translated) Very well served (Original) Très bien servi
I tried calling multiple times during opening hours, never managed to talk to someone. I can't say the service is bad, Its non-existent.
(Translated) Worst service ever at a Staples ... (Original) Pire service jamais reçu dans un Bureau en gros...
(Translated) Archaic equipment and non-existent and uncooperative personal service to be avoided. (Original) Équipements archaïque et service inexistant et personnelle non coopératif à éviter.
Fast shopping
Diverse items with reasonable price
(Translated) lousy checkout service! not once, many times (Original) service aux caisse nul ! pas une fois , plusieurs fois
The copy center was wonderful , the two girls working there were very understanding and helped me through my order.I would very much recommend this place ask for Rebecca and the girl with the curly hair they were the one present the day I came and they did an amazing job.
(Translated) Well organised. Nice helpful team. Efficient printing service. (Original) Bien organisé. Belle équipe serviable. Service d'impression efficace.
(Translated) It's very small, it's a total mess, the printing center is still down, but at least the employees are courteous. (Original) C'est tout petit, c'est le bordel total, le centre d'impression est toujours en panne, mais au moins les employés sont courtois.
The technical dept of the Cote Vertu store is one of the best! Johnmary and his team are extremely professionals, courteous and knowledgeable!
(Translated) Correct service, the sellers absolutely want to sell you 20 different things with your purchase, no real pressure to buy but a little unpleasant. (Original) Service correct, les vendeurs veulent absolument te vendre 20trucs different avec ton achat, pas vraiment de pression à acheter mais un peu désagréable.
(Translated) More service in the suburb of Boisbriand than in Rosemère (Original) Plus de service au faubourg de Boisbriand que celui de Rosemère
(Translated) Difficult to get service (Original) Difficile d'avoir service
Very limited number products. Staff are not at all knowledgeable. Not a customer friendly experience if you don't know more about what you want and didn't do the research your-self. The only good thing is that the store is very modern looking and big.
(Translated) Good service (Original) Bon service
(Translated) Online shopping experience very disappointing. I bought an article online for a pickup of 2 hours in store. I should have received an email to tell me that the item was ready to pick up in the evening. The next day, I call to follow up on myself since nobody has contacted me. I am very familiar with the phone by tuturing me with a lot of attitude despite my courteous tone that the product is out of stock. I ask then what happens to my payment since the employee does not seem to anticipate my questions, offer me an alternative, or offer me to find a shop that owns the article. I am told rather roughly that "that's what it is and we can do nothing" without any empathy and with deep indifference. (Original) Expérience d'achat en ligne très décevante. J'ai acheté un article en ligne pour un ramassage de 2h en magasin. J'aurais dû recevoir un courriel pour m'indiquer que l'article était prêt à ramasser dans la soirée. Le lendemain, j'appel pour faire le suivi de moi-même puisque personne n'a pris contact avec moi. L'on me répond de manière très familière au téléphone en me tutoyant avec beaucoup d'attitude malgré mon ton courtois que le produit est en rupture de stock. Je demande alors qu'advient-il de mon paiement puisque l'employé ne semble pas anticiper mes questions, ni m'offrir un alternative, ni m'offrir de trouver une boutique qui possèderait l'article. L'on me répond plutôt grossièrement "que c'est ça qui est ça et qu'on peut rien faire" sans aucune empathie et avec une indifférence profonde.
Expensive service
(Translated) I get out of there, no service I look for someone on the floor except the cashier who was busy and another guy who unpack boxes and who goes away when you approach him. Not as good service I go elsewhere (Original) Je sort de la , aucun service j’ai chercher quelqu’un sur le plancher à part la caissière qui était occupé et un autre gars qui déballe des boites et qui s’en va quand tu t’approche de lui . Pas fort comme service je vais ailleurs
(Translated) Deficient service. We waited 15 minutes in front of the service counter before we were told "everything was fine for you?" then to be served by an employee with an extremely weary and disinterested attitude. I recommend Best Buy on the other side of the road to anyone thinking of going to Staples for technology needs. (Original) Service déficient. Nous avons attendu 15 minutes devant le comptoir de service avant qu'on nous dise "tout allait bien pour vous ?" pour ensuite être servi par un employé avec une attitude extrêmement lasse et désintéressée. Je recommande le Best Buy de l'autre côté du boulevard à quiconque pensaierais aller chez Bureau en Gros pour des besoins en technologie.
(Translated) Excellent service.J was served by Mr.Jean Christophe and I am MORE than satisfied (Original) Service excellent.J ai ete servi par M.Jean Christophe et je suis PLUS que satisfait
Another Gross Bureau experience. What Staples looks like in the 3rd world! Poor retailing skills, unable to keep products in stock. Had Seagate 8 terabyte external hard drives displayed on the shelves, not in stock at the cashier counter. Feckless employee asked me if a 4 terabyte Seagate drive would be okay instead. Planet Earth calling: no, half the storage at most of the same price - you gotta be kidding!! Especially when Amazon offers this 8 tb external hard drive immediately and cheaper. Competitors are stealing Bureau en Gros' lunch because their retailing skills are so poor. I just thought I would buy this item because I was in the store to buy less expensive items anyway. No such luck. Even though this is a common item and for many years the preferred version of this product.
(Translated) I bought a laptot in 2018 ... The employer becomes the administrator of your laptot. pity... (Original) J'ai acheté un laptot la en 2018... L’employeur deviens l'administrateur de ton laptot. dommage...
(Translated) EXCELLENT (Original) EXCELLENT
Very little choice and sales person not really that knowledgeable. I left after 5 minutes.
(Translated) Correct price, correct choice but lousy service. Sellers do not know their products. (Original) Prix correct, choix correct mais service pourri. Vendeurs ne connaissent pas leurs produits.
(Translated) Lots of choice and nice courtesy from the employees! (Original) Beaucoup de choix et belle courtoisie des employés!
Great service! Melissa, who served me was very helpful, knowledgable and did her best to provide a friendly and timely service. The store is also very nice and has a huge variety of products for all stationery, electronics and other similar needs.
(Translated) People knowledgeable about the products they sell (Original) Gens bien informé sur les produits qu' ils vendent
(Translated) Proper office supply store with a photocopier two printers and two self-service PCs. A reprographic service is also available on the spot, however employees are often under-staffed to respond quickly to requests. (Original) Magasin de fournitures de bureaux correct avec une photocopieuse deux imprimantes et deux PC en libre service. Un service de reprographie est également disponible sur place néanmoins les employés sont souvent en sous effectif pour répondre rapidement aux demandes.
(Translated) Beautiful store since their transfer Clean Well located (Original) Beau magasin depuis leur transfert Propre Bien situé
(Translated) Place to be discouraged. Horrible after-sale service. Do not bother to help. (Original) Endroit à déconseiller.service après vente horrible.ne se donne pas la peine de vous aider.
This is my go to place for office supplies and on occasion electronic devices. With available coupons and a price matching policy (+10% of the difference) and a friendly staff you can't go wrong by shopping at this Bureau en gros/Staples location.
(Translated) Thank you (Original) Merci
(Translated) Do not respect the prices of their website pretending it's different ... Same company but claim the opposite. (Original) Ne respectent pas les prix de leur site internet en prétendant que c'est différent... Même entreprise mais pretendent le contraire.
(Translated) parcel left at the bottom of my door outside minus 22 ink which risked freezing there was someone at home and luckily I arrived by car when the delivery truck left my driveway (Original) colis laisse au bas de ma porte a l exterieur a moins 22 encre qui risquait de geler il y avait quelqu un a la maison et heureusement je suis arrivée en voiture lorsque le camion de livraison quittait mon entrée
Rather poor customer service
(Translated) I had to ask the cashier twice to call someone to buy a monitor. Now, I've been waiting for 15 minutes to CHECK that the monitor is in stock. There is no need to be in a hurry if you are shopping here. (Original) J’ai dû demander à deux reprises à la caissière d’appeler quelqu’un pour l’achat d’un moniteur. Là ça fait déjà 15 minutes que j’attend qu’on VERIFIE que le moniteur est en stock. Il ne faut pas être pressé si vous magasinez ici.
(Translated) The salespeople are very honest, competent and available. There are even discounts for students! The store is well organized and prices are always competitive. (Original) Les vendeurs y sont très honnêtes, compétents et disponibles. Il y a même des rabais pour les étudiants ! Le magasin est bien organisé et les prix toujours compétitifs.
I've been on the phone trying tp speak to someone since 11:04 and it's 11:36 - I'm still waiting. Basically I want to know if the Verbatin 32 USB is on sale......Because of the bad weather I want to make sure that they have it in stock. I guess they just forgot me! Bob - ST. Laurent
Clean and friendly
(Translated) Good (Original) Bon
(Translated) This is where I buy everything for the school and for the office. The prices are moderate, but I always find the goods I need. Workers are well organized, service is fast and good. Thanks. (Original) Именно тут покупаю все для школы и для офиса. Цены умеренные, но нахожу всегда нужный мне товар. Работники хорошо организованы, сервис быстрый и хороший. Спасибо.
(Translated) Excellent service Manager takes care of customers and helpful employee. I needed help installing a program on my computer and it was done quickly! Thank you and congratulations to your team! (Original) Excellent service Gérant s'occupe des clients et employé serviable. J'avais besoin d'aide pour l'installation d'un programme sur mon ordinateur et cela fut fait rapidement ! Merci et félicitations a votre équipe !
(Translated) We order online certificates cards with specific details but we find the way to change the dimensions and resolution of what we asked (?). We are not compensated otherwise than the exchange for what we asked for when we needed it the next day Return looking for what I asked for to find them as requested, but not cut out. Do I look like a DIY expert? Am I supposed to believe that it is too much demand in 2017 to cut certificates for which the customer has paid and at worst offer me an extra to do it? It is unacceptable and unworthy of a company of this size. (Original) On commande en ligne des cartes certificats avec les détails précis mais on trouve le moyen de changer les dimensions et la résolution de ce qu'on a demandé (?). On ne nous dédommage pas autrement que l'échange pour ce qu'on avait demandé alors qu'on en avait besoin le lendemain Retourner chercher ce que j'ai demandé pour les trouver comme on les a demandés, mais non-découpés. Est-ce que j'ai l'air d'un expert en bricolage ? Suis-je supposé croire que c'est trop demandé en 2017 de découper des certificats pour lesquels le client a payé et au pire me proposer un extra pour le faire ? C'est inacceptable et indigne d'une entreprise de cette taille.
(Translated) Great Very welcoming staff (Original) Super Personnel très accueillant
Friendly folks over at the printing section
(Translated) Good service (Original) Bon service
Always has quality and variety in products. Was looking for a specific monthly agenda for 2022-2023 with a specific layout and found it finally there !! So happy !!!
(Translated) The printing service sucks. Only one employee and in addition she let me wait while passing another client who came after me. Disappointed! (Original) Le service d'impression est carrément nul. Une seule employée et en plus elle m'a laissé attendre en passant un autre client venu après moi. Déçue !
(Translated) Good price but relative choice. (Original) Bon prix mais choix relatif.
(Translated) In the center of the copies, the worst possible service !!! Very long to be served by an attendant. And more, too, but too slow. They are not at all look at his things. Not at all recommendable. (Original) Au centre des copies, le pire service possible !!! Très long à être desservie par un préposé. Et de plus, trop, mais trop lents. Ils sont pas du tout l’air à ses affaires. Pas du tout recomendable.
(Translated) The IT department is really tough, not even able to tell the difference between DDR3 and DDR4. Also it doesn't seem to be able to format a hard drive properly .... However, the rest of the customer service is impeccable, good product, good price, friendly staff (Original) Le département informatique fait vraiment dur, même pas capable de faire la différence entre un DDR3 et un DDR4. De plus, il ne semble pas être en mesure de formater correctement un disque dur.... Cependant, le reste du service client est impeccable, bon produit, bon prix, personnel sympathique
(Translated) beautiful red chair (Original) belle chaise rouge
(Translated) I went there to print a document, nothing more simple than copies. I waited 20 minutes to talk to someone to make me say go to self service that did not work .... After, my only option was to pay to use the computer ($ 92 to print 46 sheets front -verso) .... In short, I went to the print shop on rue Maisonneuve, excellent service, good price! (Original) J'y suis allée pour imprimer un document, rien de plus simple que des copies. J'ai attendu 20 minutes pour parler à une personne pour me faire dire d'aller au libre service qui ne fonctionnait pas.... Après, ma seule option était de payer pour utiliser l'ordinateur (92$ pour imprimer 46 feuilles recto-verso) .... Bref, je suis allée dans le magasin d'imprimerie sur la rue Maisonneuve, excellent service, bon prix!
(Translated) We went there for an enlargement poster and the young girl there being cashier of the dept helped me without counting her time she was helpful as very rarely seen true that I was very close to closing but I did not feel any pressure from her , So I want to thank her and by the same to give my opinion, well done, I will return that is for sure. (Original) Nous y sommes aller pour un agrandissement poster et la jeune fille s y trouvant caissiere du dept m as aider sans compter son temps elle etait serviable comme tres rarement vu vrai que j y etait tout pres de la fermeture mais je n ai senti aucune pression de sa part , donc je veu la remercier et par le fait meme donné mon avis , bravo , j y retournerai ca c est certain.
(Translated) I am a double handicapped person moving with difficulty, I have an artificial leg and a scooter. I thank Mr. Akim Kermiche for helping me buy a printer and a cartridge on 05/28/18 and for attaching me all in my scooter. Thank you again to your company too. (Original) je suis un double handicape me deplacant avec difficulte, j'ai une jambe artificielle et un quadriporteur.Je remercie M. Akim Kermiche de m'avoir aide a acheter une imprimante et une cartouche le 05/28/18 et de m'avoir attache le tout a mon quadriporteur.Merci encore a votre entreprise aussi.
(Translated) I bought a Microsoft office card at the wholesale office for $ 195 after a few days, I called Microsoft to activate it on my computer, they told me that the key of this card has already been registered on another but I just scratched it after I went back to the office basically they told me they could not do anything for me because the card was not scraped when I bought it and I lost my money because they did not pay me back (Original) J’ai acheté une carte Microsoft office au bureau en gros pour $195 après quelques jours, j’ai appelé à Microsoft pour l’activer sur mon ordi, ils m’ont dis que la clé de cette carte a déjà été enregistré sur un autre compte pourtant je venais juste de la gratter après je me suis retournée au bureau en gros ils m’ont dis qu’ils ne peuvaient rien faire pour moi parce la carte n’a pas été gratté quand je l’ai acheté et j’ai perdu mon argent, car ils m’ont pas remboursé
(Translated) Nice welcome (Original) Bel accueil
(Translated) They are thieves ! They charged me 25 piastres in my credit card for a photocopy of 32 cents. (Original) Ce sont des voleurs ! Ils m'ont chargé 25 piastres dans ma carte de crédit pour une photocopie de 32 sous.
Always a great experience and great costumer service!
(Translated) I arrived at 4:45 pm to print two pages. The business closes at 5:00 p.m. I would be out at 4:48 pm at the latest. Instead, the security guard pushed me away like I was a beggar, a problem rather than a customer. No sorry, no politeness, no minimal application of savvy. Place to avoid. (Original) Je suis arrivé à 16:45 pour imprimer deux pages. Le commerce ferme à 17:00. Je serais sorti à 16:48 au plus tard. À la place je gardien de sécurité m’a repoussé comme si j’étais un quêteux, un problème plutôt qu’un client. Pas de désolé, pas de politesse, pas d’application minimale de jugeote. Endroit à éviter.