Reviews of Consolidated Funeral Services (Website Designer)

Anneke Garcia

This business makes money by extorting it from grieving families and I am absolutely upset with their profit margin. I placed a floral order through a local mortuary website. The flowers were $48, and when I got my statement, they had tacked on tax and a $19.95 service charge. That is 41% of the total cost. I called CFS and they told me the service charge was to cover the credit card processing. I cannot believe you charge grieving families $19.95 to process a credit card order for a $48.54 floral order. Do you think it’s reasonable for the person who runs the website to be tacking on an extra 41% to cover the cost of running the credit card and wiring an order to the florist? I spoke with the local florist. She doesn’t see any of that money. That is pure grift and I cannot believe you justify yourselves in profiting that richly off of people who are paying respects to the dead.

Robert Johnson

My first and last order with CFS. The flowers I ordered did not resemble the picture of what I chose from their website. When I complained, they offered a small token discount off what I paid when, in my opinion, I should have received a total refund. But they refused to further address my dissatisfaction and stopped communicating.

Angela M

I see they are strong with building websites. Every single page of the online obituary and event announcement included "Send flowers" We didn't need any flowers. I wanted a link after the in lieu of flower please consider a small donation in his honor to his affiliated Mason lodge. This was done but the page was still cluttered with multiple "Send flowers" links and pictures. I asked for this to be removed or at least reduced to just one time but that feature wasn't modifiable? I see a charge from them yet I have no idea what it is for because we purchased flowers from a reputable organization .

Samantha Fitch

Awful service! Please beware if you are thinking of using this company for your funeral home. They offered flower arrangements to be delivered and the flowers never showed up to the mass- not even a replacement! Nothing! These flowers were supposed to be a stand in for myself since I was too far away to be present at the funeral. My family was looking for these flowers and they just never showed up, and I'm devastated. What's worse, the company isn't even sympathetic. They offered a delivery to a relative- but the funeral is over and my relatives don't want a tripod of flowers in their house. Their other alternative was a refund, but that doesn't give me back the moment of flowers being present at the funeral. When I asked for the delivery to be made and a refund, they simply said no.

Troy Richardson

We have been using CFS for our website since we opened our funeral home back in April, 2016. The folks at CFS have been nothing but professional, helpful, and able to respond to all our our questions and concerns quickly and efficiently. We wouldn't use anyone else for our funeral home website needs.

Emily Clarrey

We use this company throught our local funeral home & so far have had great sucess.

Steve Jenson

Absolute joke. I picked out flowers days in advance of a funeral that I could not attend and 2 days before the service they canceled my order because it "was outside the delivery area". They should have known this before and taken care of this important delivery.

Brandon Heine

CFS has built and hosted our web pages for our three locations for several years now. They are always very helpful and offer top notch service. Thanks CFS!

FD Man

This is the Cadillac of funeral web sites!

Edda DLX

it was awesome. great sasón!

Steve Ullrich

CFS is a fantastic company! Their website designs are second to none. They are extremely responsive to any changes, and always courteous!

Keith McEachin

Great customer service

Shelley Eaton

CFS has been outstanding! They worked with us to transition a funeral site with 4+ years of obituaries and helped us create a new site on their platform that had a similar look and feel as our original but better with added features and offerings to our families.

Jeff & Karen Black

I love these group of people at CFS. Daniel was my contact and working with him has made my website development process a smooth and easy experience. He truly cares about what you need and he went above and beyond to make sure I had all the information required to make the right decision in the design of our website. He was so friendly, upbeat and professional as you would want and expect. I would highly recommend them to any one who needs a great website!!!

OK Cremation & Funeral Home, LLC

I cannot say 'thank you' enough to everyone at CFS. I get compliments almost daily about our website. Highly recommend them for your funeral home website. ~Brent Jones

Brian Leffler

Very accommodating and will gladly help with any issues. Great customer service.

Corey Gaffney

Simple, easy and straight forward process. The result is a website our visitors and coworkers alike enjoy using. Thank you Erin, Ryan and the entire team at CFS!

Replogle -Lawrence FH Medina, TN

We love CFS. They do great with our website and are always ready to help with any problems that may arise...which are few!

Frank Gadd

They host our website and really do their best to accommodate our needs. I highly recommend them.

Ryan Servant

Exceptional service and great people.

Rhonda Davis

Amazing customer service!!! Matt has helped us(Hamilton Davis Funeral Home) launch our website... we appreciate you & the CFS team

Danielle Roseboro

The team at CFS went above and beyond to get our website built and published in a timely manner. The management and staff at Roseboro's Mortuary would recommend CFS to anyone in need of building their website with confidence.

Candice Anderson

CFS did a great job in assisting me with setting up our website. I had a multitude of information that I wanted customized and they were able to help me thoroughly. Highly recommend their services.

Ashley Dodson

I had to worse experience ever with this company. No professionalism what so ever. I've been in Customer Service for all 20 years which includes running a complete call center. The way I was treated today by the Customer Service Manager Page was horrible. First off I didn't receive a plant that was to be delivered to me at my mother-in-laws funeral on yesterday. After contacting several people I was finally told that this company is the person who handles the orders. They sent it to a florist that couldn't complete the order and they responded the very next day. However CFS continued to blame the florist and per the florist she actually did it correctly the first time. CFS manager Page continue to but all the blame on the florist. Regardless of who was at fault it was not my responsibility as a customer to do the tracking down of this and my friend should've been refunded plus a flower sent to us. This is a time of loss for my family and I had to deal with horrible customer service on trying to get money back that belongs to someone that I know. Next time allow the customer to talk. Listen then the customer will listen to you. Between the rep and the manager no one listened and that's not good business. I really hope you learn something from this because if you don't your customer services is going to hurt the business.

Charisse L

Flowers were never sent for my cousins' funeral no attempt was made to contact me via telephone. Then had the nerve to ask if I wanted an refund!! What!?!

Adam Strahan

Amazing company with exceptional quality and customer service. We have used them for almost five years for our funeral homes. During this time, Felix and his team have gone above and beyond to make our online image one of quality and effectiveness.

Karen Bankhead

I wish I had read these reviews prior to using this service! We ordered flowers from extended family to be delivered since Covid 19 prevented us all from traveling. The website is impressive and professional looking and although the flowers were obviously overpriced I was happy. Until 7:30 pm the night before the service. I received the impersonal email from Erin Hensley saying sorry your order won’t be fulfilled in time. No explanation, no substitution, no flowers! I did NOT choose to have them delivered two days later to the HOME of my great Aunt’s daughter which was the only option other than a refund. What was my cousin going to do with a large funeral arrangement in her home, miles away from the gravesite two days after the service was over? I couldn’t even tell my elderly Mom that the flowers she so lovingly picked out for her last remaining dearly beloved aunt didn’t arrive. I called around first thing in the morning (2 hour time difference) desperate for any kind of flower delivery but there were no options because this was a small town. My impression is that this company is more concerned with setting up slick looking websites for funeral homes, but doesn’t prioritize the reliability of the floral deliveries. My subsequent emails with Erin were curt and not at all conciliatory. Reading through the responses to similar complaints, it seems the least they could do is be upfront about the fact that they don’t follow up with the florists they contract with. Do yourself a favor and call a local florist directly. You will be spared the exorbitant expense and irreparable disappointment.

Jim Bruzdzinski

Great company to work with!!!

Clay Jacobs

Very easy to work with and designed.a great website for our funeral home. Good communication and kept me up to date on everything. Thanks CFS.

JazzMond Robinson

CFS provided my funeral home with a beautiful website thats easy to manage for me and my staff.

Franklin Rainear

Absolutely positively phenomenal

Mark Craddock

CFS is the best web hosting company for the funeral service industry. Their web design is extremely user-friendly and the appearance is very professional. The amount of time and dedication the company puts forth to make sure they provide the best web experience possible is immeasurable. Not only that, the seamless integration with various other companies, such as online flower ordering, keepsake ordering, and various funeral management software, makes CFS a top competitor in the industry. Lastly, the friendly, helpful staff is always available to answer any questions you may have. My team and I are grateful and thankful for a business like CFS and will continue to support them in the many years to come.

Lorie Rosenberg

They are great to work with. A class act!

Barry Bamford

I have used CFS for my website now for years. I get great feedback from my families on the online obituary. The customer service team is very good and are quick to respond to requests for customer service requests.

Pj Sullivan

Working with CFS exceeded my expectations. I had used two other local firms and spent literally thousands of dollars and were extremely unhappy. Our website is fantastic! It reflects our company, is easy to use and provides stats and was built VERY quickly!

Van Strickland

The website is easy to use and I'm glad I found you guys. My rep is very patient and helpful.

Vinnie D

An embarrassment at funeral home. We ordered “the Best” and we received the most embarrassing little arrangement for $133.00. Check the photo, yea the little corsage. Do not go thru CFS.

Lloyd Harwood

I have used Consolidated Funeral Services for almost seven years. Their product is top quality and their service outstanding. They are always helpful and prompt whenever I need anything. Highly recommend them!

Matt Baker

We are a small town florist, I recently became aware of CFS. One of the things in the floral industry that we battle is "order takers". They advertise all over the internet. 1-800 flowers, AVAS, Flowers Sent Today etc, they operate by stealing an order when a customer does a search for a town, that otherwise would have went directly to a local florist and then sending it to that same florist minus a %30 cut for themselves plus a service fee. Small florists don't have the resources to advertise like these guys. Well CFS is another order gather, by providing a FREE website to funeral homes they make their money from whatever flower shop is associated with a particular funeral home. So the flower shop pays for the funeral homes website. They are just working another angle on the order gathering scam. A customer orders flowers off the CFS website and pays a total of about $100 and CFS sends the order to a local florist for about $65. The customer gets to the funeral service and wonders why they were cheated. Funeral homes are typically million or multi million dollar per year organizations and a flower shop is typically lucky to do 5-10% of that per year, many do a lot less. CFS makes the floral industry look bad and the funeral industry as well, when a customer orders from the funeral homes website and gets way overcharged by CFS.

Damon Ballard

I ordered a plant through a local Funeral Homes website which is ran by CFS. everything went fine with the order and delivery. The trouble I have with CFS is they charged me a 54.42% increase from the price of the actual product that was received. This amount of "service fees" is extreme! I will never use a website ran by them for this reason!

Paul Saether

Consolidated Funeral Services has been providing our small funeral home with a website for several years. The switch over from big B was very easy. They also accommodated us quickly through a re-branding we recently did. we have 3 other businesses that they have been very willing to incorporate links from our funeral home website to those other businesses for, so they are very flexible and responsive. We appreciate the quick and accommodating service!

Christopher Thom

This organization is top notch, so helpful and professional!

Eric Lindvall

The staff at CFS, are very responsive and provide outstanding service.

Debbie Ross

We have been working with Consolidated Funeral Services for the past five years. They have always been very responsive to our needs and are wonderful to work with!

Wanda Morgan

Flowers were not as pictured on website. Were supposed to be a nice dish garden with flowering plants in it, instead it contained artificial flowers.

Mark Piccolino

Nothing good or bad

Matt Purdy

Don’t use this company! After paying and getting a guarantee that my order would be delivered before the 4pm services, it was a no show at the services!! After confirming that my order was never delivered I reached out to CFS 2 days after burial to find out what happened. I was told the florist was unable to complete the order...even thought I received a guaranteed confirmation that it would be there, but did I receive any update that they couldn’t meet their commitment? No, nothing till I reached out to them!! Now understand, they took my payment in full with a guaranteed delivery confirmation. The only option they offered was delivery to a house or refund the price. I requested that they give me both and was told it’s one or the other. I emailed them the following day(now 3 days after the services) to deliver the flowers to a family members house and to deliver it that day(Saturday) and requested a 50% refund due to inconvenience. No response from CFS about having flowers delivered and shocker...no flowers delivered over the weekend. So now it’s Monday(6 days after placing order) no contact from CFS... I email them again to find out what’s going on? I requested a phone call to discuss this matter. With-in 5 minutes I get the call. “Matt” informed me he doesn’t work weekends that’s why no one responded to my emails and the only offer I could get was a refund or to reorder and have them delivered. Still no apology from him or the company! I informed him that I just want the full refund now since it has been almost a week since I placed the order. I explained that this has been the most insensitive dealings I have had with any funeral service company, he responded that they deal with thousands of funerals every week and It happens! Really? That’s the response you have? Now to wait 5-10 days for my refund. And if they try to say this isn’t what happed...well I have copies of all the emails that I’ll be glad to add to this review and a record of the one and only phone call from them only after I requested they call! So please use a different company when you are dealing with the loss of a loved one.

Julia Miller

They are very easy to get a hold of and always very responsive to emails! They also do great quality work!

Floral Designs

We have a Floral Shop and provide services to several Funeral Homes in our area through CFS. We have been doing this for about 4 years and it has really been a boost for us and a blessing for our customers. Everyone at CFS is very courteous and professional. They are a pleasure. The fees are very reasonable and we are proud to be associated with such a fine company.

Richard Miller

I have been going back and forth for over a year now with Felix and the team at CFS. The entire staff showed a great amount of understanding and patience as we navigated our way through designing another website. The experience was excellent and all our questions and concerns were handled in a very professional and timely manner. I look forward to working with such a great team.

Karen Karen

Awesome Company!!!!

Tim

Made transfer very easy. Very knowledgeable, Great choices and easy to work with.

Roger Rice

CFS has hosted our website for the last five years. We always receive excellent service from them, they respond to questions or requests for changes very quickly and are always pleasant to work with. We just recently changed the design of our website and they were once again very helpful and accommodating, and offered many choices and customization on the design and content. We highly recommend them!

CarriageServices GooglePlus

CFS is a great company to work with. They have a dedicated team to tackle any challenge and are willing to go above and beyond the expected to make sure you're 100% satisfied. They're a company that listens and innovates. Thank you for all that you do.

Vanessa Ross-Frash

Always quick to answer questions and address concerns

Dale DeAngelo

I greatly enjoyed having the site built by cfs. The staff is very knowledgable and willing to address every need.

To Chodo

Staff seems very limited in their ability to pay attention to detail and to communicate internally. It would appear this is a money making scam that has latched onto our industry. Our FH will no longer be represented by this group --- use a professional service!

Jeffrey Roth

Consolidated Funeral Services is an excellent business to work with. They are friendly, helpful, patient. and available when you need them. They keep things stress free and affordable. Out of 5 stars I would give them 6!

Richard Vyse

Dan was very knowledgeable and came through with flying colors. I appreciate his patience in getting our new website up and going. Richard Vyse-Owner Haverstock Funeral Home

bee happy

Too many service charges better to call local florist yourself

Brian Norris

Responsive and professional.

Michael Angiolillo

They were extremely easy to work with in setting up my new website, I would strongly recommend in putting your trust in this company to design and manage your website.

Acklin Funeral Home

The Mortuary Master & Staff of FSOD Incorporated endorse CFS, they are exquisitely professional and represent our companies and partners well. Outstanding job once again and look forward to more locations in the future,

Matt Grieco

Excellent from start to finish and ongoing... Details, creativity, adaptable, responsive at all hrs like Funeral directors. And my site is already making money for me. Wow..

Mark Levine

We just switched over to CFS from another service. The support and the return phone calls have been excellent. Everything they said they would do from bringing the information over to CFS from the other provider went flawlessly. Matt was great to work with and would not hesitate to recommend CFS to any other funeral homes. It does so much more than we are used to and offers a lot of great simple to use options and excellent tutorials. Very pleased thus far.

Joe Blecha

Excellent all around!

Raffeo DiCecco

CFS is an excellent company that is responsive and accommodating. Highly recommend

Edward Latkovic

A great team of employees, who are always available to help accommodate not only our needs, but also the needs of those we service. Would highly recommend their services.