On Feb 6, 2020 - As soon as I said I was having trouble with their their contact form on this review, a fellow phoned me right away to tell me they would find and fix the problem. I said I only needed my Paypal shopping cart to work again on my Drupal e-commerce site but the guy also offered to look at other things that might need updating, since I do have an outdated Drupal website, and they will send me a list at no extra charge so I could pay each thing at my own convenience which is a great option for a small business owner in this economy. I was amazed and happy and he was so friendly.......
So in all honestly, If I were to critique for improvement - I personally would prefer phone calls to emails from the fellow I was assigned to. They took forever to get back to me. Also Emails felt very impersonal but I'm old school that way. It took 20 days, for something that could have been fixed in an hour or two because of their poor communication, in my opinion. They gave me such a great deal though in the end because of my frustration thus they do help the little guys (small business). Hopefully I can eventually get my list they promised to work on improving things slowly on updating my website in the future.
Celts and Vikings Mythology Shop Owner.
Updated - Emailed them again this year to get a fix on the coding of my drupal website. that was October. I emailed them again and then someone promptly phoned and I gave them an admin priveleges on my website, never heard from them again.... its been another 2.5 weeks. Poor service still in communication or direction.