Reviews of Veterinary Emergency Clinic (Veterinarian)

Brian Mark

Front desk staff were friendly and helpful both on the phone and when registering. We required an emergency visit for Our cat with a swollen paw. Our vet was kind and caring and compassionate and have different care options depending on budget and time constraints.

Angela Busby

I'm so grateful to VEC for the care and service they provided to my pup when he really needed it. I was looking at several hours of wait time at other clinics after my pup had swallowed one of his toys. VEC was willing to see him right away and I so appreciated that. The staff and doctors were so responsive and helpful. I can't thank them enough. I would definitely recommend them and would take my pup back there again if I needed urgent care.

Matt Ryan

The VEC was so helpful to us and our pet, they took great care with him and helped every step of the way. We used VEC as a recommendation from a friend who also had taken their pet there and we recommend using the clinic if ever needed.

Banu Bee

This past summer my dog was in need of a pacemaker as a result of his third degree heart blockage, and we were sent to the cardiologist at this facility. If you have the option of going to the Guelph OVC under your belt, then I would HIGHLY recommend you do so. I paid for a pacemaker at this facility and had the procedure done for my pup at Guelph, only to find out that the pacemaker they gave us was dysfunctional. He had to go through the strain of the surgery twice,(doubling costs might I add) we did get a refund for just the unit itself, but little did we know the Guelph OVC donate their pacemakers rather then charging for them all together. I dont mean to bash on the clinic I just hope this post helps anyone whose going through the tough situation. (ps. our pup is doing great)

Brian Jarman

Saved our cat's life. Need I say more. Great doctors and caring assistants. Not cheap, but the best ICU I know of.

Annie M

Great service provided by the vet on the night of the emergency, but because there were no savvy rabbit vets available, my rabbit still passed away the day after. Not their fault, but I wished they had more rabbit savvy doctors on site.

Kelly White

Cannot thank the team at VEC enough for taking care of my cat. He was very sick when he arrived and needed to stay for 2.5 days. They were upfront with the cost of everything they suspected they would need to determine what his issues were and give him the best chance to survive. They called us multiple times per day to update us. Dr. Mason specifically is the best in the biz.

Grace MacNeil

A bustling place. Prepare to wait. We were there to make a difficult decision about a family cat. Very professional. Thorough and ethical vets. Parking is available below ground. Wifi available and they have vending machines.

Arlene Regalado

Dr. Schneider and Dr. Garcia thank you for making Junior all better You are the best! He is still healing but we’ve already seen progress. Thank you to all the amazing technicians, nurses and receptionists that kept us updated with my dogs condition. They were also very accommodating to our visits and our calls. They are the best of the best !! Junior has made a lot of new friends and we are forever thankful for the care you all provided him while he was there!

Dave Monaco

They assessed my dog with care, and handled a tricky situation very well. Dr. Schneider the neurologist was excellent. The only thing I wish they did better was communicate a bit faster, I was waiting for a call back from them for a few days when they said they'd get back to me in a few minutes. Other than that, they were great and I will for sure bring my dog back there if need be.

Sherri Siegrist

Highly professional facility, doctors and staff with a strong personal touch during COVID 19. My dog was diagnosed with cancer and required surgery; a difficult emotional time and Dr. Ringwood’s compassion and skill came through loud and clear despite the physical restrictions imposed during COVID. Thank you.

Vickie Fagan

The service was great but the estimate of 1,100 to watch Lucy overnight was shocking. How does anyone afford this service, especially if they don't have the option to take their dog home?

Marilyn Russell

We brought our very sick golden retriever to the VEC at the recommendation of our vet. They were very kind and treated us and our dog with care and respect. They were honest about her prognosis and delivered the terrible news with as much sensitivity as possible. I am thankful for the care that Dusty received.

Krista McBeth

If you are sitting in the waiting area here, you will appreciate just how busy this place is - and with most people and pets in crisis mode. I appreciate that everyone seemed to be calm and emotionally able to handle us and our pets when we aren't. Just want to say thanks to everyone at the VEC that took care of Reese. She was there for a week, a really hard week for her and for us. Reese is on a fairly special diet due to food allergies, has never been the textbook case, and we live pretty far away, so leaving her anywhere but home is really hard on us (and her). She ended up needing surgery. To be even better, here are some things to keep in mind: - the update calls are SO important, set expectations up front on when to expect calls from who (I'd suggest morning and evening calls to put a distressed pet parent's mind at ease) - set expectations on visiting hours (I didn't think we could visit until someone let me know) so that we know when we can come and when we shouldn't (I wonder if there is a way to have web cams even for virtual visits / check ins) - let us know what we can bring for our pets (or not) to make them the most comfortable they can be Thanks again to everyone who took the time out to speak to us (and deal with us), and who helped care for Reese,

cris xochitl

My first puppy came here after she had a bad allergic reaction. They calmed me down with their humor because ofcourse I was hysterical, and updated me throughout the few hours I was there on what happened and what to expect. No surprises. Super happy I came here for her. Everyone working there was amazing.

Charlotte Y.

The WORST clinic I've ever had to attend. Contacted this clinic twice about the results of a blood test for my pet -- it's been completely ignored for 4 days already since my last request to speak to the vet, which was glossed over during the initial consultation. There's virtually ZERO communication at the clinic on their waiting room policy (like where to wait) in light of COVID 19 -- it was during the polar vortex last weekend and they make you wait close to an hour outside (they also locked the building corridor to prevent access inside the building) - so if you don't have a car, you're screwed. Charged me over $1K for an emergency visit and treat you and your pet like you're the least of their concern. I can't even get them to send me a copy of my pet's test results, it's been four days and they're still not responding. How is place even rated above a 4?

Robin Kristopher

Mixed feelings. A good and bad experience. This is simply a review so hopefully this will not happen to another client. This review is for the clinic to improve on communication. I had called very upset as my older dog had collapsed suddenly, it was a Sunday and our vet was not open. I called the first google search and this clinic came up with the highest ratings. The receptionist was helpful to look for the closest clinic to me as I didn't have time to research anything online, I have a small baby my hands were full. It turned out this clinic was closest. She was helpful and said to please bring our dog in ASAP as it a was very dire situation. As helpful as she was, the covid protocol was not explained to us. We did not know that we would not be able to be with our dog inside the clinic and he would be taken from us. My husband held our dying dog in his arms outside the vestibule, the secretaries saw my husband in distress, They did not come to him to look at our dog or see what was going on, they said sorry call the number on the door for the front desk. Not one came over to assess the situation. Even though I had called prior they were aware of our dire circumstance, my husband had to then fumble for the phone while holding on to our sweet dog. I understand covid protocols, however feel this should have been explained prior to us arriving so we would know to have everything ready. We were already so distressed, upset as this was unexpected and to have someone wait outside the vestibule in such an emergency was a bit unprofessional. They then took our sweet dog and preformed cpr, the vets were wonderful. They then allowed my husband in to be with his body after they had done all they could. Retrieving the ashes was handled in a very poor manner. We were told 5/6 weeks at the time my husband left the clinic. We received a call that our dog was ready for pick up a week after his passing. Letting us know he was ready for pick up, we were overjoyed to have him back so soon. My husband went all the way to the clinic to only find out at his arrival that in fact a mistake was made and he wasn't ready. We were then again told another 2/3 weeks. After the allotted time had passed we had called to follow up, the receptionist said " we called you a few days ago for pick up" when in fact they did not call my husband at all, no message was left and no call at all whatsoever. This is very poor communication and bad customer service. When dealing with a grieving family over the loss of their pet, communication should be top notch. Not one person apologized for the lack of communication and the mistakes they had made. Our sweet dog was just sitting there waiting. If we didn't follow up, he could have been waiting a lot longer. All we wanted was for him to be home with us. This is why my review is mixed. The vets were outstanding and did they best they could. However communication needs an improvement between staff so there isn't misinformation given to your clients. Grief is tough, this isn't an easy time in the world, a little compassion and better communication would have gone a long way and been so appreciated. Thank you.

Eddy Lam

Very nice friendly staff but waited 6hrs to see a vet. The lab tech is very quick coming to triage. Then we are asked to just wait. The only vet on site was an intern and not in surgery, if he/she was, totally understandable. There were only 3 people in the clinic during this wait, and 2 were waiting to see the vet, 1 was waiting to be discharged. I'm sure they have other pets admitted that needs vet attention but 6hrs is a bit much for a wait. They explained that one of the vet called in sick or wasn't available. Would have appreciated it to know this ahead of time if they are backlogged, then we can make the call to go to another emergency clinic. Would not recommend for emergency.

Marie Wilson

This clinic is amazing and the vet we saw restored perfect health to our pup who was having difficulties walking. The intelligence & knowledge of Dr. Kilburn were invaluable in the diagnosis of some rather mysterious symptoms. And his surgery solved the problem. We are so grateful to Dr. Kilburn and the entire amazing, helpful, wonderful staff at VEC.

Mark Car

The VEC is very good and I appreciate that it is available in times of crisis, however much of the experience being positive depends on which doctor you see. I’ve had excellent service from former dermatologist Dr. Jocelyn Wellington and more recently care by Dr. Wong. I’ve also had a horrid experience with a doctor ( no longer there thank goodness) who had no bed side manner and I questioned his dedication to animals. It’s hit and miss.

AwesomenessIskey

I cannot comment on the other reviewers. If what they are saying is true than it is overpriced and terrible, and you should find somewhere especially in an emergency, or try to find a good vet with afterhours. However, my cat has had a chronic eye infection for over two months. Needed to see an animal ophthalmologist, this was the cheapest one after calling all the ophthalmologists in ontario. Since I live far away from the clinic, I asked for extra medication on my first visit. My final bill came to a little over $500, which is more than I would've expected but again, probably cheaper than elsewhere. So far this is what I noticed on the first appointment

Willie Maxwell

I can't thank Dr Gray and her staff enough for taking such great care of Wally and his eye issues even during this crazy COVID time.

Steve Quan

I can't say enough about the doctors and staff who took care of my cat, Toes. What I especially appreciated, was that they investigated the best possible alternative options before resorting to the last surgery.

Robyn Citizen

I brought my nearly 18 year old cat in two weeks ago for fluid in her abdomen and not eating. I ended up not being able to take my dear kitty home that weekend but I have nothing but good things to say about the clinic and all the vets I spoke to over the 24 hours. They went into detail about my treatment options and prepared several estimates for me so I could see what each treatment path would cost. Prices for all of the procedures were very reasonable as well - I never felt like they were gouging me for more money by adding unnecessary tests. During the decision to put my pet to sleep the doctors were compassionate and straightforward. I felt that my cat was treated with integrity which means a lot since it was her last moments.

U F

Good luck even getting through on the phone, nevermind the rude service if someone picks up. I went to Brampton Veterinary Hospital on Queen St E instead because they took me in same day. I get that it's covid but these are our furry family members and when they need treatment they can't hang in there till you feel like answering your phones or conducting arbitrary triage over the phone.

Nika Belianina

They seem to be really caring for the animals. My cat swallowed a long balloon string, and they were able to safely remove it before far too late. They guided me through the whole process. Pricy, but my kitty recovered very quickly. I'm grateful for their work.

Reem El

My family cat was peeing blood and had shakes so we took her into the clinic. It was pretty late so we didn't have many options. They told us it would be a 3 hour wait which we were fine with, because there were already other people there before us. About an hour in this couple brings in their dog with hives, and they are told they're behind us in the queue. Right when it was our cat's turn to be seen, the couple approaches the receptionist and complains about the wait. The receptionist gives them our time slot, and tells us we have to wait another hour because hives are apparently more serious than URINATING BLOOD. As persons of color with a clearly very ill pet, you can't help but believe it had something to do with race (receptionist and couple were Caucasian). When we complained the receptionist basically told us it was too bad. Horrible experience during an already very difficult time. I would steer everyone clear of this place.

Kristinne Power

They took great care of my puppy and surprisingly it didn't cost an arm and a leg for an overnight stay. They really care for your pet!

Ted Ma

They take really good care. Gets busy at times and it can get expensive.

John Persad

Our two pets were very Ill a we took them to the VEC. and Cassie made us feel like family. The Doctors are very professional and dealt with our pets problems as soon as we got there. They are so compassionate and comforting. God knows I can not do with our them. (JP)

Johnny Collins

I was made to feel like an Inconvenience when I called to check on my animal. Reception is Extremely unprofessional over the phone.

Kristy Engeland

Our dog had an emergency over the labour day long weekend, and this clinic was a lifesaver. I think it's important to realize that it is an emergency clinic and they work on a triage basis - not first come first served - and that they can get very busy as one of the only 24 hr vet clinics available. As a result, you will likely pay more and wait longer, and at times things can seem a bit chaotic. However, I was very grateful for their swift and appropriate help when my beloved dog was quite urgently ill. They handled it quickly and the vet we eventually spoke with made an effort to ensure we understood the treatment plan and that we could see our dog before leaving for the evening, with the promise that we would be contacted with any important updates. It was very busy again when we returned to pick our dog up, and I had made a number of unreturned calls earlier that day. However, we understood that our pet was quite stable now and were happy to wait to get her back, as there were now many others that needed more urgent care. Overall I am very grateful to this clinic for their care and diligence in a very stressful situation, especially while busy trying to help so many other animals and their families.

Oz Mohamed

Hello, everyone, I would like to share my cat’s experience in this clinic. My cat was happy, playful, and healthy, but two weeks before, I started to noticed she is losing weight, and someone recommended this clinic to us. So we took our cat to the clinic, I met Doc(Westgarth). She recommended a test, and she was very positive about it, and she said it was low risk, but she never explain how low, and what the risk actually was. She recommended going ahead with the test, at a cost of $2500. Unfortunately we trusted her. One day after the test was done the test, my cat was breathing from her mouth (hard breathing) and could not eat, or drink. My wife called in early the following morning to get an appointment on the spot, but unfortunately front desk said there was no place for our cat at this time - the cat have to wait or go somewhere else even though the test was done at this clinic. But our cat was getting worse so we took her to our neighborhood vet. She couldn’t stay there over night alone (she was too sick) so they transferred her back to VEC. They made us sign some papers before we even left our other vet and outlined extra charges. Of course we signed - we had no choice, we just needed our cat to get better. Once there, they told us they would put the cat an in oxygen box, and that will help her to breath normally, but of course it did not work. We met another Doc, who gives us some good words, and promises that the cat will be all fine by the morning. We felt better after all those words. But next morning our cat was getting way worse, they decided to intubate her, just to keep her alive and they gave her some steroids and sedated her. Then they told me we should put our cat to sleep (euthanize her). I completely refused their request because I don’t believe in euthanization. But they tried again twice, and I kept refusing their request. And than I told them to unplug everything they hooked to my cat so I could take her home to die (they were sure she was going to die). They said if we unplugged the intubation, our cat will die - I argued and told them to remove the tube and my cat did not die. That whole conversation was with Doc (Westgarth) and her two assistants - one of them was very determined that I should put my cat to death, And she said if we took our cat home, she would report us to the OSPCA and that she was sure our cat wouldn’t make it home and would die on the car ride. But my cat made it home, and has been getting better under our care since then. It’s been four weeks so far, and my cat is now doing well. So I spoke to the manager (Morgan) and I told her my cat went to her clinic all fine and well, and then came out almost dead, why? She said “I will investigate this event, and the Doc incharge will keep in touch.” Dec 24th in the morning, I received a call from that doctor, and we asked him the same question - why our cat could not breath after that test that was strongly recommended, and why wasn’t the information we received from Doc(Westgarth) not clear about risks and things we should watch for? And why sis we have to fight so hard just to refuse euthanasia and take our cat home? Unfortunately, he gave us no clear answers to our questions, and than he denied that his clinic done anything wrong. I asked him to send a message to his manager (Morgan) that we would our money back - it was almost $5100 that we sent there. He said he would send our message, but he didn’t think we would get anything back. He also did not seem to care about our issue in first place. Morgan called us 4 days later, to tell us, sorry no refund, and we tried to ask her a few questions, but she kept saying “I have no answer for you, I am not a doctor”. They told us to file a complaint if we wanted to but they had done nothing wrong. I’m sorry, but they did a lot of things wrong and I would never recommend this vet to anyone. In addition, recently my beloved cat past away. And this is her pic. And this clinic is responsible for my cat’s death. Shame on VEC.

Tocca Brigitte

They really helped my senior cat with his severe constipation. The vet on duty gave me tips to treat it at home if it happens again and preventative measures to take.

Salil Kamat

My cat was not well.. One of the doctors took care and magically my cat was fit and fine! Best place to take your furry pets! God bless VEC...

Milena Kosalka

They were very compassionate with my Austin when he was going for check ups for his cancer. They gave us the best options they could. They have great expertise and you’re putting your pet in good hands when you bring them here.

E.J. Davy

Worst experience of my life. Emotional blackmail, over priced, awfull customer service and the worst bedside manner I’ve ever witnessed. Full story below. Our dog had dislocated her hip late the previous night, we brought her in round 9am and were told (post X-rays) they’d attempt to manipulate the hip back into to socket (for $4000) a couple hrs later, and if that didn’t work, they’d keep her over night and do surgery the next day (a further $6000 + over night + blood work). So we left our dog in their “care”. At 5pm we called them and were told that they hadn’t and wouldn’t get to our dog that day. And that they’d try to manipulate the hip back in the following day. We were annoyed. They had clearly decided not to do this hours ago and had not bothered to tell us. So we asked to be emailed the X-rays and proceeded to conctact other clinics. A clinic (West Toronto Veteranary Surgery which also has a 24hr ER service as well) told us that they’d be able to help for literally half the cost. So we picked up our puppy by 530pm and I’ve never seen her SO miserable before, or throughout the entire time she was limping around on a dislocated hip. I don’t know what happened in their but I’d never let them over night a pet they had her for less then 10 hours and the result was heartbreaking. We paid them for the consultation the X-rays and the pain killers that they had given her. We CANCELED the blood work as it wasn’t needed until surgery (we were still under the impression that it was possible to relocate the hip through manual manipulation). Our bill was fully paid... or so we thought... An already long story condensed (trust me this was a disaster far beyond what I heave patience to type) at the West Toronto Veteranary Surgery they looked at the X-rays and told us that they couldn’t relocate the hip with manual manipulation because the hip socket and the ball of the joint were not fully formed, that the surgery the VEC had suggested would also not work as there was nothing to relocate, and if one did it would only dislocate again and likely soon. They provided a third and NOT more expensive option that would work. They sent us pictures over the next 30 hours 4 times giving us updates as she was recovering. We picked her up the following day, HAPPY if a bit doozy from drugs. Meanwhile at the VEC... the surgeon we told to cancel the blood work, who had told the secretary billing us to remove it from our bill because he was having it canceled, NEGLECTED to actually cancel it. And so on top of all of their other transgressions they are sending me a bill. I called and was told we had signed for the blood work, when I explained that we had it canceled she said again that I signed for it, I told her I wasn’t asked to sign anything to cancel it so clearly their system was flawed... I am still getting letters asking for money! And they don’t even return my call! NEVER GO HERE! A MECHANIC WOULD BE ABLE TO HELP YOUR ANIMALS BETTER!

Sandralee McCulloch

Worst experience EVER! I would NEVER ever recommend Dr. Gray to anyone! She was rude! She was very abrupt. No compassion for what I was going through. I tried to speak and she cut me off and snapped at me! She told me my cat would need two separate operations to the tune of $6,000!! I was sent back out to the waiting room where I couldn't just pay and leave. I had to wait for Lord only knows why! I was there an extra half an hour because of the cash out screen or something was wrong!! I get charged $330.00 to get yelled at!! Plus some cream for Willow's eye. Did I go back? Not a chance!! If Dr Gray hates her job so much she has to treat people like that, I suggest she choose a career that makes her happy where she doesn't have to speak to the general public or at the very least learn some manners and how to speak to people! I was in tears! Never again will I ever darken their doorstep again! I saw a different Dr who charged me a quarter what you wanted, did it in one operation the same day, was super sweet to deal with and really cared about Willow. She has had her operation and doing GREAT and he sent the whole mass away and like I said it wasn't cancer!! Hallelujah for kind and caring Opthamologists we can see that are super to the pets as well as the owners! He even gave me his email incase there were any problems when we got home! Now THAT is a Dr. who really cares about me and Willow!! Having said that the poor people who have to work with her were wonderful!

Narges Fallah

I paid for specialist fees and consultation fees but they came back with no diagnosis. They did couple of expensive tests too which didn’t help. It would be nice, at least not to charge people for the specialist fees when there is no diagnosis. I asked to speak to the specialist which never happened and the intern couldn’t answer my questions either. I emailed the specialist with my questions and it’s already more than a week I haven’t heard from her. I followed up an email and they book a phone appointment for me on sept 8 while my poor kitty is still in pain and the cost is now over $4,000. My cat, after being at VEC clinic form 9am-5pm, came home with a limp in her front paw and bloody cut nails which my other vet thinks might have cut up in something. The other Staff on the phone were super nice and I was relived leaving my cat with them but not after her last visit when her nails were cut and bloody. I understand things might happen but take responsibility and tell me the truth. I panicked as I thought she was in so much pain and was chewing her nails.

Bill Harnum

We have been to this clinic many times over the years, and have always found the staff to be compassionate and caring. It is an emergency facility, thus expensive, but you are getting the best care for your money. Dr. Mason and Dr. Ringwood have saved the lives of more than one of our pets.

Susan Davidson

I am so impressed and grateful for the staff that I have met at this clinic. For the reception staff who check us in, for the techs who show such care each time for my sweet cat, and for the veterinary ophthalmologist who has such expertise and is helping his eyes finally heal. My sincere thanks to all of you!

Lise Janelle

I went there because my dog had a hip injury and needed surgery. The place is well run but I found the orthopaedic vet to be arrogant and not very interested in connecting, too busy to connect. He wanted $6000 for the surgery that I ended up doing in Quebec for $1200 and was done by a very caring vet and caring team.

Hilary Browning

Quite happy with our experience. The vet we dealt with laid out all our options and did not pressure us. She even called us after we left with a bit more information on the pain meds we had for our dog. The care was great and the extra touches were so sweet!

Tyler Moore

An incredibly caring, fast and professional clinic. They were honest with us about our terminal pet, and gave us the best advice to care for him and helped us into the transition. Knowing he was in bad shape, they looked at him right away, told us what we needed to hear, and gave us our options.

Janhavi Pradhan

I hope no one sees the day when their loving baby falls sick. We had to take our puppy to VEC on a Sunday. There was long waiting period as local vets are closed on weekends. But my puppies Dr & her assistants were very kind. Due to Covid I was not allowed to go inside the hospital but after every 2-3 hrs doctor updated me on my puppies development (blood work, symptoms, medication, consultation from other doctors). The receptionist was kind enough to setup a Zoom call so I could see my puppy. Thank you VEC!!

Russell Willer

We recently brought our husky in for a very serious porcupine incident. He was in rough shape...it was touch and go for a while. We were well informed and kept up to date throughout his 14 days in the ICU. The staff work so hard to keep the animals comfortable through stressful ordeals, and even let us have some zoom calls when we were missing our boy so much. Dr Ringwood and Dr Tang are incredible surgeons, whom diagnosed and treated him through some serious surgery and delivered our pup back to us in pretty great shape all things considered. We are so grateful that we went to the VEC. Our dog is alive because of them. One note - Buy dog insurance...it is so worth it...

Warren M

Wonderful experience, the Veterinarian we saw for our pet was Fantastic. She took the time to explain everything and answer all questions we had. They also sent our regular Vet and us a detailed report explaing everything that was done. How lucky we were to be referred here. Thanks to the whole team!!!...

Kristina Han

From reading the reviews on here I feel like there's a Jekyll and Hyde crew at the VEC. My experience has been nothing but positive, and the staff were warm and welcoming. I've never been to this clinic in an emergency, so I can't comment on that, nor would I know of the other vets and staff who work there. Those I've interacted with were all clearly animal lovers who genuinely wanted to help every four-legger that came into the clinic. I was referred from my regular vet for radiation treatment for hyperthyroidism on my 14yo cat, and had decided to do an ultrasound in addition to the radiation treatment to determine whether he had heart disease in addition to the hyperthyroidism. Dr. Bryer was professional but extremely personable, answered all the questions I had, and some of the ones I couldn't think of as a stressed owner. She personally called every day during the week to let me know of his progress, and followed up a week after my cat was sent home to see if there were any issues or concerns. I was very grateful to have my old boy in such capable hands. Thank you!

Christopher Reid

Best Veterinary Service available. IF you animal need help and your vet is not able to assist just have them recommend the VEC. IF you need help in the middle of the night the VEC is there for you!. Thank you from Opal (Massif mix) and I.

C. Masterson

Total waste of time and money. 2 hours spent waiting because they forgot about my dog. The vet saw him for all of 2 minutes and did nothing but give pain pills for his sore neck, which he wouldn't take. No x-rays were ever done. Even without the pills he was back to normal within the week. Not impressed with the over prescribing of pain meds after a 2 minute exam.

Amber Evans

I ended up having to take my cat in on a Saturday night around 11 pm. I noticed she was going in and out of her litter box and couldn't go to the bathroom so I took her in. I drove there and parked across the street. They do have street parking but the street the entrance is on only has parking until 9 PM. I originally parked on Bloor and that parking was all night. They let me move my car into the leeway in front of their building after midnight thankfully. When I got there a little before 11, they immediately called triage and I was brought back into an exam room. It wasn't super busy at the time. The technician examined my cat and told me that she would talk to the doctor and they would figure out a plan about what to do and that the doctor should be there shortly. 3 1/2 hours go by. I'm know it's not because they just kept me waiting because more emergent causes kept coming in but when I finally saw the doctor at 2:30 am, it took all of 5 minutes for him to examine and explain what to do for my cat. I'm sure that there was time in that 3 1/2 hours I waiting, pacing back and forth worried about my baby, hearing her meow at me because she needed to pee but couldn't. I was aggravated and tired and didn't get home until after 3 am. The were friendly and knew what they were doing so that is for the 4 stars. This isn't a 5 star review because I shouldn't have had to wait 3 1/2 hours in the middle of the night to talk 5 minutes with the doctor. The medicines (pain meds and medicine for an uti) and an exam ended up being $260ish which isn't as bad as I was thinking but still a bit on the high side. I mean I would go back here again if I ever needed to because they were good but I hope that I never have to.

Mark Kohlberger

My dog was playing at the park today, and unfortunately she suffered a small laceration on her eye and was bleeding a good amount. Since it was a Sunday, her normal vet was closed, so we cleaned her up, and decided to take her to the Veterinary Emergency Clinic. We were greeted by friendly receptionists and were seen by a triage nurse immediately. They checked her out and told us she was stable and that we would need to wait a while. I assumed it would be 1-2 hours, but after almost 3.5 hours I asked the receptionist what the status would be of seeing a doctor. She contacted the nurses and they told us that we were next in line but she couldn’t give us any estimate at all because our dog was on low priority of the dogs, it could be 2 hours or even more. Which I completely understood. But then decided to tell me the names of other clinics we could go to with less of a waiting time after waiting for 3.5 hours! I just don’t why they didn’t tell this to me when I first arrived.... I asked her if it was possible for a nurse or doctor to just tell me if they think the cut was minor enough to see her normal vet tomorrow and she said that wasn’t possible. I just wanted to make sure she didn’t have an infection. So we decided to leave and went to another clinic and was served relatively immediately. The communication was terrible, and it saddens me that the triage nurse or doctor couldn’t just be straight up and tell us the cut was minor or that we should seek medical attention somewhere else due to wait times. It’s clear this clinics main focus is money. Unless your dog is in a life or death situation I would recommend going somewhere else.

Margaret Herd

Even with COVID-19 restrictions in place the care and understanding of everyone at the clinic is exceptional. Thankyou for taking such good care of Bear.

K Wong

Excellent doctors, highly experienced. I only wish they had an online payment option - giving payment over the phone is risky

Teisha Love

I went to bring my cat in for surgery and I must say that the experience from the receptionist to the doctor was phenomenal. After surgery, I was given daily phone updates about my cat's condition. This made me have a peace of mind. Also on discharge I was given instructions on how to administer meds properly. So pleased.

SeA LeGs

Last night our 10 year old cat fell off the 9th floor of our balcony. It was so traumatic for us. We brought her to VEC. The staff was so empathetic and kind. Unfortunately we had to put her down. The staff made things so much easier for us. We could not afford the full bill and they arranged a payment plan with us because they didn't want our cat to suffer any longer and this was truly an emergency. I am so thankful for Dr. Pichard and the staff. God bless you all.

M Wright

These guys were worth the drive. Very fast, friendly and clear regarding my dogs emergency. I am so happy i didn't waste money going to a place in toronto. These people are professional and don't overcharge. I am so happy a friend recommended this clinic.

Parise Levesque

I just brought one of my dogs here for an abscessed anal gland. When I called, I was warned that it would be a "very, very, very" long wait. I said they were my only option, and the receptionist said "we just have to say that..." anyway, I got there and we were in and out in 3 hours which is nothing compared to what I was expecting. Especially since this particular dog has a trauma history and is terrified of the vet. They were patient and very helpful. They did whatever they could to keep my dog and I comfortable. She was sedated, abscess drained and then woken up. We got our antibiotics and pain meds. All things considered, I think I received good value for cost.

Catherine Golding

Dr Mason was extremely professional and knowledgeable; a pleasure to deal with. He was extremely thorough and avoided unnecessary tests for my dog. I highly recommend the Veterinary Emergency Clinic.

Lara H.

I have needed to bring my cat in for a blood transfusion three times. Each time she has received exemplary care and compassion. The latest health scare occurred during lockdown, and the staff were very accommodating in allowing me to come in and sit with my cat when things were still relatively unsure. She has since recovered nicely and I cannot thank Dr. Mason and the rest of the staff enough for taking care of my girl and giving her the best chance at a long and happy life.

Grace Quinsey

Absolutely wonderful experience here — better treatment than I receive at my usual vet! The team at VEC went above and beyond to take care of my diabetic cat who was in a hypoglycemic near-comatose state. They also did all they could to lower our costs, and were very clear about the estimates up front, which we really appreciate. It is an emergency vet, so you will be paying a premium for these hard working folks who are taking care of your distressed family member 24/7. They asked very detailed questions to understand the scenario, and they were very clear while talking with you about your pet’s needs. They give you all the information and take the time to answer all of your questions, being kind and courteous to you while you’re dealing with a stressful situation. It was obvious the whole team cares deeply about animals and helping those in need. Thank you so much for saving our cat! Thank you, thank you, thank you!

Yuting Shi

The doctors here are very nice and patient. The price is fair. Even though it takes time to wait, I will recommend. After my pet has done the surgery, they offer me notes to reference and tell me what should I do next. It’s very nice and helpful. ❤️❤️

Gary Justice

Mixed results, expensive, money seems a focus. Long wait times, somewhat indifferent during pitentially emergency situation. Called the emergency line for a complication (due to a sub par piece of equipment they supplied) follow up question couldn't get a doctor or a tech. Was told "will call back asap" .. it's been 20 minutes already. Emergency? One front desk staff person was really great, our techs were "ok", the doctor was a bit stubborn and sales oriented. In general they need more heart and a more generous fee structure. They were at least polite, and one obe if the two brief call backs, tried to help. The other - "not available".

Alex N

Dr. Sharon French is wonderful. The clinic was very communicative and kept us in the loop during a very stressful surgery for my old little man. I got multiple calls during the procedure to keep me informed, which is exactly what I needed.

Phillip Tith

The staff at the front were friendly and helped direct where I needed to go through the place. It was a bit of a maze to get to the cardiologist but once there everything went pretty smooth in terms of test needed for my pup which had a heart conditions. Was able to get all the information needed to figure out what the condition was and how it could be treated.

Tatiana Manoukovski

I know the clinic for more than 15 years. I was a frequent patient with all my three dogs and was extremely happy with the service and medical qualification of doctors and their informal attention to pets and their owners. I was extremely happy with dr Ringwood, dr Mason, dr French. During the last emergency visit this month i was very disappointed as I couldn’t get hold of the doctors and speak to them. The technician wasn’t qualified enough to answer any questions about lab results, diagnosis, medications, insurance and post hospital care. I had a lot of questions but couldn’t find anyone to answer them. I approached the very amicable receptionist and asked if I can contact Medical Director and found out that privately owned clinic has no Medical Director, Manager or somebody who supervises the whole entirety. With my European background ( sorry for the mistakes in this review) It is strange to understand that the clinic has no medical director or clinic manager who runs everything. It is important to have someone to discuss arising problems about pets treatment etc the moment the owner needs it. I believe that such an improvement would be a good addition to the clinic. Tatiana Manoukovski

James Edmondson

Awesome people who were honest and helpful. They ended up giving us a lot of useful things and information, all for a very reasonable price. Definitely recommend.

An Average Traveller

No one likes to go to an emergency vet, especially with a dog in critical condition. But I couldn't have asked for a more compassionate and patient doctor than Scarett Korol. Having someone go over ALL the options (more than once) and give honest opinions while remaining professional made the worst decision of my life a little more soft. I have dealt with terrible, egotistical, non-compassionate vets a lot throughout my life and I will forever be grateful to Dr.Korol for showing so much kindness during such a hard time.

Sean Martin

They have technicians who can come check out your pet almost immediately. They are really good with the animals and have a quick intuition of how to treat them. I had brought my cat in and they were quick to assess the urgency of the situation and courteous throughout. Do keep in mind other animals, possibly in distress may be present. More significantly the owners can be obnoxious and loud but it's an emergency vet so humanity is going to be present. It was quite expensive but I don't have much experience with this sort of thing so it's the cost of having a pet.

Jessie Jess

This is a vet emerg clinic, not a vet. There's a difference, and that was made very clear. Luckily, we got great insurance, and if you have a pet, you should do the same. I brought my dog in when he had his first seizure , which was scary to say the least. Reception staff was great, so were all others. What I especially appreciated was they way they didn't jump to conclusions and suggest to pay for a bunch of tests that were not necessary without more info. And, I even saw one of the staff holding, hugging and letting my dog kiss her for literally half hour while he stopped seizuring. Staff are responsive, knowledgeable, caring, kind, and honest. It's comforting to know he's in excellent and open hands, and we had the foresight to get the insurance for these situations. Thanks to all at VEC.

Dario Di Cicco

Thank you all the Staff , gracias Caterina, my cat Bebe pass away today thank u for your support and excelente customer service .

Pao Castillo

Don’t come to this place for emergencies.I have taken my puppy here twice. First time was at beginning of the pandemic and puppy boom. They were professional and fast ( that’s why 2 starts otherwise would be 1). Second time was a completely different experience. Now you are lucky if they see your pet. I came on a Saturday night with an emergency. I think my puppy ingested a poison food for her. They said it would take min 6 hrs to be checked. They answered the phone after several calls. We look at them inside and they were just chatting and wont do the minimum effort to check why you are trying to get their attention. For being an emergency clinic their phone answering menu is a joke. Full of options and not direct option to talk with receptionist/triage person. They were two people outside and even though they say waiting time was that long. They are not helpful nor empathic with people. Bad place to go for emergencies.

Kris

I have been to VEC a few times to see a dermatology specialist for my 3 year old dog. Since being seen at VEC, it is the first time in my dog’s life that he has relief of his skin issues and I couldn’t be more glad! They offer a range of other services that many of my friends who have pets recommend as well! I didn’t know that you could have all these resources for your pet outside of your general speciality veterinarian. I also find the VEC doctors to be conscious of cost to the pet owner when discussing and determining best course of action. They’re responsive and helpful!

Jordan Snider

An incredible team who take love and care in the animals they work with. They saw sick cat last minute, took her on for several days, and provided her EXCELLENT care. I felt like she was in truly caring, empathetic hands. Tofu and I thank you <3

Cooper Brittany

My experience couldnt have been more positive. My dog was transferred to VEC with possible pancreatitis and had to spend 2 days in hospital. They were transparent about the likelihood of results from tests or responses to treatment and cost and the care for both my pet and myself was incredibly compassionate. I am happy to report he is doing much better and it's all thanks to the wonderful team at VEC!

Liane Vaz

Very positive experience despite the circumstances. The doctor, nurses, and even admin assistants were all very helpful and polite. They helped us understand what was going on with our pup and let us see her in the back room (she was taken to the hospital by our dogsitter) before we left. They were also very on top of billing and insurance information. We felt very at ease leaving our dog there overnight, even though we missed her and wanted her to come home!

Norma Garcia

Completly rude old blonde technician! At least the receptionists are nice though they all completely forgot to take down my info until I reminded them to do so. It really is a last-resort kinda place.

Rachel M

We were referred here for our dogs elevated liver enzymes, Dr. Doug Mason was absolutely wonderful! He was very thorough and took the time to explain everything to us over the phone without feeling rushed. The receptionist are so nice (Jen is amazing) and accommodating. I did see many previous reviews about the cost, but compared to our regular vet there is only a $10-$15 difference in tests etc. This place is big and it does get busy at times, but they are very professional and courteous. Thank you Dr.Mason and everyone at the VEC for all your help with Dolly!

Bogdan Alexandru Mirea

Dropped of Daisy Saturday morning to ER, I was asked for a deposit of 550. After they looked at Daisy they said that its a neurological issue and a ct scan is required (3000cad). They asked for another 4000 cad deposit. I agreed, so that Daisy can be cared for. Shockingly, after 4 hours we received a call from a doctor to say that the previous doctor that saw Daisy made a mistake and we need to give another 7000 cad deposit to start the procedures as Daisy needs surgery. (After 5000 deposit they needed 7000 more to even do something to my Daisy) We were told that even so we are at the mercy of the neurologist if he/she wants to come and do the surgery. I guess the neurologist was compassionate enough to come. We talked to the neurologist who said that Daisy has 90% chances of recovery. She went through surgery Saturday. Now we are being told that she is not standing and she is not neurologically ok. Doctor will like to do a second ct scan maybe they missed something in the 1st one (ridiculous). Under the Covid pretext they wont allow me to see Daisy. Every time I call doctor is not available to talk. I feel soo bad because I choose this place to bring her. They are mercenaries trying to milk money, and at the end they will tell you “sorry she didn’t make it” I wont let this go, and who ever is reading this think before you bring your beloved pet here.

Kimora

Heather Grey is absolutely unprofessional, intimidating and not empathetic at all. Run! And save your beloved pet from this person’s useless opinion. She is not a doctor nor is she deserving of that title. Believe me.

samantha Whiteside

Awful place, only care about how much money they can scam from you. No concern for your pet or you as a pet owner. Would not recommend to anyone and will never be back

Christopher Crysdale

These guys are great, expensive, but great, and when you need your little guy taken care of outside of normal hours, they’re there for you.

Maya Nguyen

PET OWNERS BEWARE: This place, while open 24 hours, will not hesitate to take your money and ask for a ridiculous amount for an overnight hospitalization. A simple assessment and x-rays after my cat fell from a high balcony ended up costing close to $1300, and could have cost another $5000 just for overnight observation. They neglected to mention that the bandage they put on my cat's leg should have been removed within 40 minutes of returning home; 4 days later, I returned to ask why her paw was swollen and inflamed, and THAT's when they thought to tell me to remove the damn bandage. As a result, the cat is now limping and unable to put any weight on her leg. SHAME ON YOU Veterinary Emergency Clinic for robbing pet owners blind while offering sub par care.

Carolyn Mossman

Everyone here has been super helpful during the past couple of days. My dog was involved in an accident, and they have been so caring and gentle with him as he goes through his healing. It's going to be a long road ahead, but I know with their help it will all be ok.

CHARLES MAGALHAES

Attention Do not take your pet to this place Management And staff are very disorganized and selfish Very disrespectfull. I had an appointement for 930 They ask to got there 30 mins earlier I receitved a call from staff And informei them i WAs going to be 13 minutes late Which would be 913am When i got there they decide not to honour my appointement, Just disrespecting All my effort i had to got there even if my appointement WAs for 930 And i got there before 930 I had drive one full hour to got there That is the King Of respect they show to Customers!!! Do not go there Don't spend your Money there! Wortless staff!

Jen T

I took my lttle puggo in for neurology issues and thought the vet in charge was amazing.

Luiza C

Updated: My cat was diagnosed with lymphoma and the treatment plan that she received here was personalized in such way through trial and error that she eventually responded to it, and was in remission with no symptoms of cancer for three months. We are grateful that we got this additional time with our cat but unfortunately I have to say that after spending so much money here, I didn’t feel like we were treated right and the oncologist paid close attention to our cat’s needs and medical results after she came out of remission....the oncologist is very arrogant and always made us sound silly or feel stupid when asking questions and inquiring about my cat’s health while receiving chemo...cancer is still a mystery in today’s society and is an unforgiving killer.Very sad, but true... When my cat passed away at another emergency clinic - Dr. Mantovani from VEC didn’t even bother to send a card or give us a phone call...what a horrible place and person - especially after spending $20,000+ there! I avoid the area at all costs, to not remind me of the awful time spent there, especially after treating my cat for almost 8 months there.

Victor Montalvao

We came from Brazil to work in Toronto and landed here on March 4. We brought with us our two cats Filosofo 4y and Zara 3y. Before we travel we took them to their vet in Brazil and took a full checkup. They were in perfect health! During the flight, Zara came stressed meowing all the flight but when we arrived at the apartment she seemed to be better. But four days after she started to stop eating, drinking water and make her physiological needs. We've tried a lot of things like fluids, medicines for nausea, etc, oriented by her vets in Brazil until they asked us to take her to a VET here. It was a Saturday night, we looked for a VET on Google and VEC was the only one opened that time close than our house. They had a lot of good ratings, so let's go there. The best for our sons. We arrived the approximately 11:30 pm. Overall, she was well catered for and the doctor was super helpful and patient since we have the language barrier. The doctor examined, asked for x-rays and a blood test, she was very worried about her kidneys and her liver. We had already been advised about this by her doctors in Brazil. So, she gave Zara some fluids and send us home. We left from VEC at 6:30 am on Sunday, with only one recommendation “call back to the clinic at 10 am to take the results and get the instructions of what to do with her". No prescriptions… I called and sent emails multiple times on that day and on the following days. Every time I tried someone told me that a doctor would call me. Only on Thursday morning, I received an email with the results but without any kind of instruction. That is, and all that doctor's worries who asked us to call some hours after getting the exams? And the instructions in the papers we received after the attendance informing that the results would be available at most in 48h? And I received them almost 4 days after without any kind of instruction... My cat could be dead! Since we have the language barrier, we are still in contact with the Brazilian doctors of Zara who continue to give us all the possible support at a distance, she came back eating (only cooked chicken), drink water, and "goes to the bathroom", but Yesterday (Sunday evening) she stopped again, she seems worst now. She woke up throwing up some minutes ago. And now, we’re counting hours to take her to another hospital because we are completely disappointed and we no longer confident in VEC services. In addition to the disregard with Zara's health, we were disregard as parents and customers, since we paid $ 300 (part of a total of $ 1003) to the blood test and just receive the results 4 days later without any kind of instruction.

Tony Duong

Brought my dog in because he had been vomitting. You guys dont know what u guys are testing for and for 3 hours all you guys did was a blood test for $500 dollars... If he stayed overnight it was going to be $2800. I love my dogs the price is no problem but if you guys are not informing me what you guys are testing for or any information for that matter; Stay away from this clinic. Not much care for the pets but you guys wanna gouge the owners

Brian James

In March 2021, the clinic saved my dog's life. In December, he was let down. I have faith in the doctors there. The staff, not so much this time around. They left us in pain and doubting the VEC. Here are two terrible examples from his latest stay. (There are more.): We live in Niagara, so we asked a number of times for them to Facetime with us while our 12-year-old Siberian husky was there for tests. Oh yeah, we will and can do that, my wife and I were told. Never happened. Even at promised times. It's 5 minutes of their time. Things are tough and you are busy and Covid lurks. But you stick a phone in front of him and we see him and hear him. Maybe as long-time companions we spot something, maybe we hear something, maybe it helps us with a decision. We know him like a son. We could tell if he was anxious or in pain. He was in pain, by the way. We could have come to be with him, helped in some way. They discarded our requests like we were nothing, like he was nothing. When we picked him up to take home to die, attendants came out to help get him into our truck. He was in a cart. It was traumatic to see a big strong, tough dog like that, a dog we loved to the cosmos and back. He was in mega pain. One ignorant attendant told us to be prepared for "husky drama" when he was picked up. What an idiot, what a cruel ignorant thing to say. I looked at her and held myself back given the moment. I will not hold back now. My boy was never ever dramatic! Huskies are vocal -- but they are all not the same. He was quiet and gentle, always, and had a high tolerance for pain. When he cried, it was for a reason. This heartless VEC employee hurt us with that comment. She was brushing him off, brushing our feelings off. It made me question how he was really treated during his stay if his pain was brushed aside as drama. That hurts deeply if others looking after him felt that way. I am going to find out who she is and demand an apology from her. If I have to stand outside with a placard I will, or if I have to call every media friend I know to get this story out, I will. As a former journalist I know the ins and outs. I want her to be reprimanded or even fired. Maybe an apology will change my mind. The insensitivity, the doubt she created about the VEC, will never go away. It takes one person, one comment, to ruin a good reputation. This photo is of Wolf, a tough, proud, loving soul. He is gone now. He went in peace the day after we picked him up, surrounded by two boys (now adults) who grew up with him, and by my wife and me. The VEC should learn from this.

Ashley Meagan

Everyone here was great, took us in a reasonable amount of time when everyone near me didn't have any space. Walked me through everything they did. They were so nice and even called a few days later to check in

Whimsical Grizzly Bear

We have had to do a continuous treatment for our cat. The vets here are extremely generous and understanding.

Gal S

We were recommended to see a specialist at this clinic because our dog was not responding to a variety of treatments elsewhere. After seeing a dermatologist at the Veterinary Emergency Clinic she has started showing a remarkable improvement.

U F

Good luck even getting through on the phone, nevermind the rude service if someone picks up. I went to Brampton Veterinary Hospital on Queen St E instead because they took me in same day. I get that it's covid but these are our furry family members and when they need treatment they can't hang in there till you feel like answering your phones or conducting arbitrary triage over the phone.

Tameica Salmon

Dr. Gray was very kind and helpful to my pet QQ. Very knowledgeable. Thank you Dr. Gray

Ovidiu Cojocaru

Took great care of my pet on multiple visits and never felt unreasonably charged. Appreciate the hard work during Covid times!

Eric G

24hr emergency clinic with specialists as well. I have had my dog here in the past to see some dermatologist and other than the bill, which is expected, everything was great. Staff was friendly and informative about various options. Unfortunately my dog passed on Sunday night and my regular vet isn’t open so I had to bring my dog here, staff was friendly and professional while I was obviously dealing with a hard situation but made it the best they could. RIP Vegas.

Samantha Stevens

I am without words how grateful that I am to Dr. Sharon French and her team to giving my 6 year old cat the best of care. Dr. French worked diligently and took all the necessary precautions to ensure the safety and quality care of my animal. Her care and love for animals is evident and treated me with the up most respect. She never gave up my feline, my cat can now continue to live a prosperous life. Thank you!

Eden H

The main reason I was not impressed is because they would not see my dog who was shooting out blood from his bum until we opened an account. Why it's called EMERGENCY clinic beats me because not only were front staff rude they also didn't seem like they were in a rush to sign us in. They were first concerned that he didn't have a leash on as I brought him in his carrier. excuse me for rushing my dog to what I thought was an emergency hospital.I was not putting this string they gave me around my dogs neck while he's shooting out blood from his bum. after 15 min with vet using common scare tactics etc. she didn't even give him the meds until I paid the bill then she showed me how to give it too him. For 5 days of meds 4 cans of food he refuses to eat the bill was $217. Plz be careful of this place and don't by extra anything.

Darlene Richards

I was referred to the VEC by my vet because there was a long wait for dental surgery at my clinic. I told her I could work with $2,000. My vet thought that would be a good budget. Clearly she knew nothing about costs at the VEC. When I arrived at VEC and spoke to the dental surgeon, from outside, and he got the quote together - $3000-$5000. I was shocked and just cried. I was very upset by this. Dr DeRose said he would do what he could. Oh and sucked in for a $350 chest X-ray as well. He called afterwards and said six teeth were removed. The final bill was $4511.96. The next day nobody, from the VEC, called to follow up. I expected that after all I spent there, they would care enough to see how she was post-op. That, to me is the reason I am writing this review. Today, she will not eat or drink and is experiencing a lot of mucus from her nose. I called them and if I bring her in, it will cost me $200 for them to look at her plus plus plus! I am not taking her back there. I will have to see if my vet can see her Monday after work.

Sarah Daniel

I took my dog to the VEC after she had bouts of vomiting. The vomiting started almost immediately after the chewed the fur off her tail, as there were burrs stuck in there (and I wasn't around). I had been to the VEC with another dog that was under my care. I had seen Dr. Doug Mason (can only see through referral). Who was incredibly knowledgeable, compassionate, and was able to articulate well the options we had. He was in almost daily contact with both myself and the owners (who were away). I would be giving 5 stars if I was reviewing him. However I had the total opposite experience when I took my own dog there. I saw Dr. Randi Stead. I explained how she had gotten into burrs and ripped the fur off her tail and I had not seen any fur in her vomit or poops. Even with all this background information, she said the vomiting could be due to various things like cancer and liver failure. She came back with an estimate of over $1,100 with tests varying from an ultrasound (even though she stated that you might not see the fur through the ultrasound) Addison's disease. After doing 4 x-rays she came back and suggested they keep Lucy in the hospital that night and hook her to an IV. I said 'oh is she dehydrated'? She replied 'no just to keep her fluids going'. I was by myself when I went there and felt very vulnerable (I'm now thinking my dog may have cancer). I felt the tests she was suggesting were unnecessary and a cash grab. I didn't find her very sympathetic or compassionate either. Even the reception staff were rude. I could hear them bashing people who called in with questions about their animals. Based on this experience I will not return to the VEC (unless it's through a referral to one of the specialised vets there) Since then, I've talked to more people who have better experiences at Central Toronto Veterinary Referral Clinic.

Amanda M

Very organized, specialized dermatological care. For the first time in a long time I am hopeful and excited for my little dog's recovery from her terrible allergy symptoms. Well worth the travel and expense. Dr Beck is kind, attentive, knowledgeable and offers a wide variety of options for symptom relief and treatment.

Laura Hoang

This place took a really long time and Im not sure why. Tests they performed on my dog took 2 hours whereas my vet does the exact same test in 15 minutes. I understand its an emergency clinic but after waiting 2 hours to see my dog, it took another 2 hours to do test on him. Which I would also understand if it was busy or if the test were time consuming. But after waiting for them to see the other dogs ahead of mine there were no more dogs waiting.

Natalie K.

Wish you can get more for your buck here, other than - most important customer is the next one. Will give them points for knowledgeable doctors, but be prepared to pay large and, if you're lucky, you might get 10 min one-on-one with the specialist. Front desk could not care less for my "Thank you, have a nice day", as I got no response. Perhaps they are just too busy.

Lindsey Martin

They saved our dog's life :) we came in the evening and our dog was very very sick - our primary care vet told us she didn't think she would make it to the weekend (it was Thursday). She spent 5 days in the VEC and came out with some medicines and eye drops but now is back to her usual can't-be-stopped self :) we were called at least twice a day even if there really wasn't anything new to say, just to be kept updated

JAMIE MARSTON

My six-year-old Boston terrier had to go and have a rhinoplasty and throat surgery came home great shape good spirits and all meds packed up nicely for me with instructions

Liese Weiss

Complicated diagnostic work was done. Great communication and follow up by Dr. Mason and staff. Thank you for your professionalism and expertise.

Jaryd Hunter

They saved my cats life! He had a urinary blockage. We found him in agony around midnight so we rushed him here and if they were not open he would be dead. Expensive because it's 24 hours and the best possible care, but they are everything you want when you need emergency vet services.

David O'Neill

Was attending a followup appointment for Stacey's French Bulldog regarding a potential allergic reaction that manifest as an inner ear infection. Course of treatment has included a food trial and ear drops. Ears have visibly gotten better and itching of head and ears has decreased. Fantastic assistants with caring touch and proactive attention. Doctor was informative and thorough with a complete examination during our appointment.

Lola Lola

This place has gone downhill. Look elsewhere. I arrived at 10:30 am Thanksgiving Monday where they put my dog and I in an examination room where I waited for 3 hours completely unattended. My French bulldog who has recurring neck and nerve pain was in distress, panting and yelping if touched. 2 hours into this appointment I approached reception to inquire how much longer. The reply was, "you're next". Only for them to finally let me know 3 hours in they would triage yet another dog and the wait would be even longer. Instead of letting me know even 1 hour into the appointment to look elsewhere - they let my dog suffer. This was completely unavoidable and borderline animal cruelty in my opinion to let her suffer unattended like that. I will be taking my business elsewhere. I am currently in the waiting room yet again! However, I actually have an appointment at Downtown Animal Hospital on Church Street to be seen within the hour. Advice to VEC Clinic, don't bother with a PR canned response. What you guys did was unacceptable and avoidable. My dog deserved better than that. I understand there are serious emergency cases and there are medical priorities but you should have done the right thing and let me know earlier on to secure another appointment elsewhere if you deemed this not an emergency. #shewasstillinpain #notacceptable #VETCLINICFAILURE

Sean Perreira

So thankful this emergency clinic was available when we needed it (in the middle of the night). Professional and caring staff, and reasonable cost. Overall, exceeded our expectations!

Ken Derry

Very helpful! Took wonderful care of our cat, and provided clear, regular communication about everything that was going on during the 4 days/3 nights that she was at the clinic.

Darrell B

HORRIBLE! Just so everyone knows the deposit they ask for in the beginning is not a deposit. They will run every test on the sheet. If you ask to be informed before proceeding with any test they will not do it. Reception was decent although she was the one giving me all the wrong information at least she was polite. I don't remember the name of the vet who seemed way to happy telling me I might have to put my dog down. What kind of person constantly smiles at you when your pet is dying and you are trying to hold it together. Whether it's an innocent anxious reaction or not that's definitely something to work on if you deal with the public and this is your job. After using my deposit of $550 and finding nothing they wanted to proceed with other tests.. one of them included poking needles into in dogs abdomen without any pain meds. They didn't explain this to me without me forcing them to and demanding that they stop any further tests until I felt I had all the information. Being my dog was a 10 year old bulldog mix I didn't believe in subjecting him to anymore pain and even with the best outcome I knew he was nearing the end. The vet kept saying " Well we believe this is the best course of action but if you don't have the money we will have to put him down because he probably won't survive the night" She also told me he was going into shock and when I asked how they test for that she said they press their gums to see how fast the blood returns and they go back to pink or red. How performing painful tests on a dog that close to death when you know he's in shock and dying is the best course of action is beyond me. I ended up having to put him to sleep on the floor of that horrible place because it was a Saturday night and I had no other place to go. If this is a last resort like it was for me you have no other choices downtown but expect to pay $550 right from the start just to diagnose the pet. My final bill was close to $800 just to end up putting my baby to sleep. I had to ask for a blanket to put under his head because when he went in my arms half his body was on the floor and I didn't want to just leave him like that.The whole experience was terrible and the vet still had that creepy grin on her face right up until I left. Its not about the money it's about respect and being able to make choices for your pet after being informed with all the information. This place did not provide me with any of that.

Laura Ellis

Our dog, Archie, has been in the care of Dr. Doug Mason and his team in internal nedicine for almost 3 years. On two separate occasions Dr Mason saved his life. These days Archie visits Dr Mason regularly for checkups and he has recently started seeing Dr Susan Cochran, Neurologist, for his seizures. Because of his autoimmune disease we also opted to have his dental surgery at the VEC with Dr. French. You get the idea that this is much more than a place we visit in an emergency. This is where people who keep Archie alive and happy and loved are. From the front desk staff, to the nurses, technicians, doctors in residence to the most competent and caring specialists in Canada who phone us in the evenings or in their time off if we need their counsel, this establishment is the top of it's league in any imagined aspect. We couldn't be more grateful for their service.

D Berger

At the time of the visit we paid the entire invoice. However months after the visit, the clinic came up with an additional invoice for the medications they apparently did not add for some reason in the original invoice. More than half a year passed since then but I remember I insisted to pay everything on the spot so my assumption the medications were either waived or included in the original price for the services. Now there is this new invoice for medications the clinic insists we have to pay otherwise it will go to collection agency. That's just amazing service and amazing customer attitude. If you made a mistake just admit it and move on. Maybe try not to mess with customer's money months after when nobody remembers what was it for and what exactly happened. We won't come back and will try to find another clinic if needed.

m.m a

They asked for thousands of dollars to treat terrible nose bleed on my cat. option #2 they charged me almost 600$ for tests, chinese herbs and a sedative my vet recommended not to use. I got my cat in the exact same state I left him after several hours of wait. They didnt even clean the blood off him when they gave him back. Lazy, unprofessional and unfair.

Scotty Akshun

Friendly and knowledgeable, but difficult to get a hold of when seeking answers in follow up. Was told our dog needed CT scan or MRI, then waited 3 days for an appointment before being told diagnostic equipment was broken. Referral to another clinic was quick though. They are doing a good job in the face of the COVID pandemic.

Peter Guidolin

Been here Sanderson time with our dogs they are professional so concern for your pet's week being and offer great care for your pet. With a large staff of specialists they really can take care of all needs

Bethany Johnston

In the past 3-4 years I've had to take each of my cats to the VEC for overnight, emergency care. Both times I was thrilled with the process and outcome. I understand the triage system and sometimes you simply have to wait your turn. Yes, it is very expensive, but that is a risk that comes with pet ownership. I've always been very satisfied with the care of my pets and especially the regular updates from VEC staff during their stay.

Georgia Tannis

We all love our family pets. When they are ill, we want immediate help and positive results; that's what my family received when we turned to VEC.

CatnipMusic - Lynne Moquin

Amazing caring, love of animals (needed help for our cat), advice, expertise and followthru. If you ever have a brain tumour better to go here than people doctors. Dr. Cochrane (neurologist) sympathized before we said to go ahead with surgery, not just looking for business, even phoned us several times at home before and after surgery to carefully plan and advise, and Dr. Kilburn (surgeon) commended his skill, and was encouraging, confident and calm. Both doctors excellent even had gentle humour, really listened to us. So grateful for such dedication.

Kathy Stinson

I would highly recommend veterinary emergency clinic to all pet owners who want the best for their furry family member. VEC cares...they just do. Your pets will be in the hands of the very best! Dr. Kilburn, Dr. Ringwood and their team are just amazing. I cannot say enough about the care and compassion they have shown my dogs and my family!!!

Scott Da Rocha

My dog was in need of surgery badly and I was referred from my vet. While sitting in the waiting room my dog was screaming and suffering in pain. No one did anything, except one older lady told me that she would go get someone from neurology. We ended up waiting until no other dogs were left in the waiting area to be attended to. After a brief conversation the doctor essentially scooped up my dog and took him to the back without asking if I wanted to part with my dog first. I had to pay almost $7000 vet bill without any certainty that what I was told is what my had. I was never given a definite diagnosis. When I went to pick up my dog i got the notes from the doctor and there were a whole bunch of errors on dates noted. When I called to book the 2 week followup appointment I was given nothing but attitude by Tina and then she just threw my request to the coordinator the following day to book the appointment. I was not pleased. When I took my dog in for the appointment I was brought into a room with an intern and student...they were nice enough to provide updates. I saw the doctor once...didnt even have the courtesy to come speak with me about my dog. It was more of a hi/bye conversation. For a vet hospital that is more specialized to my dogs breed as there were so many when I walked in, I would still not take him back.

PurpleShirt

My 7 month old puppy got into a neighbor's antifreeze and we tried getting help here only for them to turn us away. Nothing gives that 'emergency clinic' feel better than getting told "why don't you try somewhere else?" with your baby screaming in agony and death and your family crying inthe background. Honestly I only take solice that we live in a country where people like this can't do this to children or the elderly when they don't wanna deal with them.

Heather O'Hare

The VEC was highly recommended by a friend. Dr. Mason did a quick and thorough diagnosis of our 11 yr old mini schnauzer saying he has a large tumor on his liver and has to be removed. Dr. Ringwood did the surgery. Our dog is doing so well. The staff is also wonderful keeping in touch with us several times a day. We will continue to take our dog(s) there in the future. Eternally grateful; Mr & Mrs Sean O'Hare.

Alex Giffard

We went there knowing that our beloved Brady had only a few months to live, the vet took him in the back, examined him, then gave him anesthetic to prep him for an operation knowing full well that she would tell us that the more humane thing to do would be to let him go, so when the time came for our goodbyes with him, he was completely out of it, I don’t even know if he recognized us... I still don’t understand why she couldn’t wait to give him the anesthesia for us to properly say goodbye. I will never go back there.

Danielle Pierre

Fast service and care is provided in emergencies. Very busy clinic! Thank you for all you do. You need to call before going and on arrival. When you call dial 1 for emergencies or 4 to get reception. They will work with you on the cost if that's an issue. Kind of an inconvenient set up for COVID right now: you have to wait outside and it gets busy and slightly disorganized.

Maya Archambault Seto

Only visit this place if it's an emergency and you have nowhere else to go. They were able to treat my cat's immediate symptoms (hence the two stars) but neglected to inform us that he had pancreatitis, instead telling us that his blood work was normal. They did not pass along the blood work test results to our regular vet, despite promising to do so, until we requested them again. Our regular vet has since checked this clinic's test results and determined that it was evident he had pancreatitis when the test was performed months ago. Our boy is doing okay now! But we won't be going here again unless it's a last resort.

Daina Valiulis

Using the VEC was wonderful! We are first time dog owners and our dog got sick and dehydrated foraging something from the street (maybe plastic?). The VEC was there for us! They took Sasha in and assessed her very quickly, explained all the costs of having her stay overnight with the relevant tests being performed and an IV to cure her dehydration. They were accessible when we had questions and were encouraging and reassuring. Sasha healed very quickly and we picked her up after a day there. They were great about accepting follow up questions and with setting us up with her medication and care instructions once home. Hopefully we won’t need to visit the VEC again soon but we know that if we do, we’ll be in excellent hands! Thank you for taking great care of us, VEC!

Cecilia Nunes

I cannot say enough about the entire team who handled by cat's difficult dentistry . Dr. French was absolutely fantastic and I'm so grateful to her and the team of very experienced and dedicated specialists for the care they provided my little Abby!

Connie Wong

All my experiences with the VEC have been very positive. I have brought in my dog for various reasons over the last 5 years. He had a neurology consult for neck pain and, currently, is being treated for cancer. VEC provides excellent, compassionate care and I am very happy with their services. Further, wait time for scheduled appointments are usually reasonable. The impact of the pandemic has been difficult for us all, and while I prefer to speak to the doctors face-to-face, phone consults are workable, and never feel rushed. I would particularly like to thank Dr Mantovani for providing such wonderful care to my senior dog. Next to having an ill dog, the biggest negative with VEC are the costs.

M. Eileen Phillips

Superb thoughtful care. They were kind and gentle with my small cat. They took exceptional care of her. I would never wish to go anywhere else when they have room. One of the top two emergency facilities in the City. Thank you for everything. Remarkable professionalism tempered by years of experience.

Jennifer M

I was referred to an opthalmologist here, Dr. Heather Grey. She was absolutely fantastic. She was very knowledgeable about my dog's eye condition. She was also upfront about all the costs and the fees were cheaper than other opthalmologists in the GTA. It is a little difficult to find the entrance and parking so give yourself lots of time. The reception is actually accessed easier from McMurrich street. There is underground parking off of McMurrich street but it is normal Toronto pricing. Street parking is allowed on certain streets in the area but not always available.

Cecilia F

We took our injured cat here after a fall onto a floor grate. We had taken her to Willowdale vet hospital and were in a state of shock from their inept care. They wanted x rays under anaesthesia and to keep her overnight!! They couldn't read the x rays until the next day! Huge bill! VEC did the x rays without anaesthesia and showed them to us right away. Perfect care. Gave her IV pain med and a referral to see their orthopedic specialist in 2 days. So professional, very clean, the way a hospital should look. I'm in health care so I know! Use VEC even if there is a long wait.

Constance M Miller

We were welcomed by friendly, compassionate staff in a timely manner. My dog received excellent care quickly. All our needs were met and then some. Both doctors and staff have excellent communication skills, no question went unanswered. There was excellent follow up from the clinic as well, making sure my dog was doing well. I highly recommend the Veterinary Emergency Clinic. And I thank them for taking such good care of us.

James Kostic

There so effecting.It runs so smoothly. The animals are in and out with no problems & no stress.Marley has had first class treatment and his surgery is healing excellent. They are there for any questions and really take care of you and your pets Thank-you David

jennifer cousins

We took our very sick kitty here on the recommendation from another vet clinic. From the time they took him in until we picked him up VEC was amazing. Dr. Mason and his team took very good care of him and probably saved his life with their quick diagnosis and treatment. We were updated on progress at predictable and regular intervals. Our kitty is home and recovering thanks to them.. I have and will continue to recommend this clinic to anyone who asks.

Kathleen C

My experience was with Dr. Waisglass in dermatology, dealing with my toy poodle's skin problems. Although it would have been better to meet in person, that's not possible in this time of COVID. Talking with Dr. Waisglass on the phone, I never felt rushed. He listened to what I had to say and we discussed options. All possible treatments and tests and their various costs were clearly laid out. I had the final say for everything. The treatment he recommended was perfect. Improvement was obvious right from the start. At her six week checkup it was hard to believe she was the same dog. Yes, it was expensive, but I expected that working with specialists.

Heather Morgan

My Chloe had to have all her teeth removed and the care and professionalism was outstanding. Cost was reasonable, considering we had to travel from Kingston. Would not hesitate to recommend VEC. Thank You. We have a very happy and healthy cat now

Anna Orlov

Dr. Marin is the star! Our golden retriever was admitted with severe gastroenteritis. Dr. Marin called us to discuss the next steps. She was so patient with us answering all our questions. She is very knowledgeable and you can tell that she is extremely passionate about her job. We finally got the diagnosis and the information we needed (which we didn't get from our vet in a two month period) to get our pup better. Thank you Dr. Marin!

Khora tatyana

VEC was very good to us when we brought our cat in as an emergency needing an internal medicine specialist. Other vets had been a bit stumped by his case, but dr mason was amazing and knowledgeable and found the cause of our issues. The cost of this clinic is somewhat of a barrier, but if you can afford it they will give your pets the best medical care I’ve found in Ontario. Their testing is much more thorough than most clinics, and the staff are kind and skilled. My cat was diagnosed with FIP (a tough diagnosis considering his symptoms were presenting a bit abnormally for this disease) and we found a great form of treatment to save our little one thanks to the help of VEC.

Sarah Christie

I've taken my dog here a few times and the staff have always been very friendly and helpful. They do a good job explaining what's happening and walking you through all of your options. My dog's surgery went really well and she received excellent care.

Mike Mandel

Pet owners can rest a but easier knowing that this clinic exists. I hope you never have to come here but if you have a pet emergency this clinic should be your first call. We were there between Christmas and New Years with our puppy and were lucky the staff as as knowledgeable and caring as they are. The follow up has been great as wll.

Lynne Matthews

From the moment we walked into VEC until we left, we, as Tucker's owners, and Tucker himself, were treated with courtesy and respect. The reception staff, vet technicians, and the doctors were patient, caring and courteous - outstanding professionalism from all. Dr. Ringwood was exceptional in his discussions with us regarding Tucker's surgical and treatment plan and his care of Tucker. We feel very fortunate that VEC is in our city and that Tucker came here for his surgery and treatment.

K Kulesha

Treated us and our beloved cat Kevin with kindness and compassion. Our cat went for many weeks for chemo treatment and we always felt he got the best of care and love. Thank you all for your hard work.

Anna Finkelshtein

They took my cat in really quickly for an emergency. The vet I spoke with was understanding and great at explaining on how to proceed. Ultimately my cat is doing well now, so they certainly helped. They're dealing with COVID, so have regulations in place (which makes sense), but it resulted in me waiting aimlessly outside for a long time (when I could have gone home as they call to speak to you). Including during pick up (was told they're bringing my cat out now, but I ended up waiting 45 mins just for that). My one real complaint is I was given no verbal information upon getting my cat, and the crate was not properly secured (he almost escaped, another person waiting outside noticed and pointed it out). I was just handed the cat and a bag, and was told to read the sheet. Nothing else. No updates, no explanation of medication (which were quite complicated), not anything on required follow ups, or diet recommenation. As a client, I would expect a 5 min debrief from the vet or technician on my cat's status.

Melanie McDonald

Our pup went in for an overnight due to congestive hear failure. I can't thank the team enough for the consistant follow up and contact with our vet to help keep us informed and help us understand what was happening. The team treated our family with such empathy and concern that I would never hesitate to go back. Thank you Kristin and Dr. Williams!

9395SAAB

We brought our dog, Oskari, to VEC from Niagara Veterinary Emergency Clinic. He was in critical condition and only given 24 hours to live. We needed to find a facility who could do an emergency ultrasound. The VEC kindly accepted him as a STAT patient. Through much care, compassion, and twice daily updates, my dog was miraculously on the road to recovery. We want to thank Dr. Dheandsa, Dr. Kumagai, Dr. Lane, and all the staff at the VEC for their kindness and professionalism in looking after Oskari. He was in the ICU for almost a week, and we are grateful to have him back home with our family.

SG

Without prejudice... Let me start by saying I am not writing this because I am angry and grieving. I am writing this to tell others this may be was the worst care and most disorganized emergency vet clinic I have ever been to or been in. They took at $8000K deposit from me before looking at my dog. Then they ran that amount down to $0 and never saved my pet. The receptionists for the most part were terrible - disorganized and were triaging. When my dog got sick Thursday night they told me not to come in as the vet was in surgery for another 1.5 hours and the vets left at 9am - so wait. Leaving me no where to take my pet. Then the next day I took him there after being referred by a vet I have never been to as I am new to Toronto. I should have researched and took my dog elsewhere. 6lb dog had surgery- made it through the anesthesia and then ended up with an infection - they never said there was infection- FENTANYL-NG tubes - lidocaine- and others used on a 6lb animal is like killing an ant with a sledge hammer. Needless to say my pet didn’t survive and I had a massive bill and no more family pet. ???? I called to tell them I was coming to pick his little body up. I had to call again when I got there - Receptionist “said oh for cremation”. OMG could they possibly make a person more upset. Then they sent someone out to get my dog - 3x I had to tell them that my dog was inside not bringing a deceased pet to them. Once they found my dog then there was no collar - which I told them multiple times before I came in. Then they still couldn’t get it right - I had to call in and have them try and find it I was on hold again. When you lose your pet - you lose your family member. They were atrocious and I would never in good conscience recommend this place EVER! I would love to say my dog got the best care - in my opinion that’s not the case.... he didn’t... please do yourself a favour and save yourself the misery of dealing with this clinic. In hindsight I wish I would have driven my dog all the way back to his vet clinic 2 hours away - the outcome may or may not have been the same. But better care - more compassion and no $8000 deposit. They made sure they used every last bit with the exception of $226.00. One thing I know is that $8000 deposit wouldn’t have been required. I know the care that would have been provided would have been the best. For all the waiting and days my pet was there I may as well had driven the distance. This is sad in the way they treated him - the amount of the deposit- and the amount they still charged after the death of my pet. Not to mention they had a poster of a dog on the door that read “ if your dog has a cough - do not bring them in”. Really they are vets ? Covid or no Covid no coughing dogs - seriously? Dogs are by the way vaccinated for Covid if you look at their records. Not to mention when they brought him out they had a paperwork attached to his body bag of list of all the options to cremate my dog. I called them and asked them for an itemized bill and had I not called to pick up my dog - would they have sent my pet out to be cremated? In that disorganized mess - anything is possible. They could blame on busy - Covid - whatever they want - however- I know that my regular emergency vet 2 hours away would have been the better option. Hindsight is 20/20 and you’re not thinking clearly when you’re pet is ill. I would like to hear from this emergency clinics management. This was and is completely unacceptable on so many levels. Let’s see if anyone actually calls me or emails me to do anything about this mess. It is my opinion “DO NOT TAKE YOUR PET HERE“ - find any alternative you can... I wish I had! Let’s see if I hear from management of the VEC?? SG

Jean Melusky

The Covid restrictions make all visits to vet clinics problematic. Owners are no longer allowed to go inside the facilities. Accordingly you will never have a face to face meeting with the clinician assessing and treating your pet. But I have used the VEC for many years to seek help 24/7 when I felt it necessary either for my pet's health or my peace of mind. The clinic also has an impressive roster of specialists in whom I have full confidence. My most recent visit was for treatment of an ingrown claw. I have usually had people come to my home for nail trimming though I have done it myself before and resumed doing so since lockdown. I can't always get every claw before my cat wriggles out of my control. This one I apparently missed, to my horror. The clinic I called first was booking 10 days ahead so I decided to get immediate help. It meant waiting in the driveway for some time before someone came out to tell it would be several more hours before she could be seen because they had a number of critical cases to deal with first. So they took her in to the clinic and I went home to wait for a call. It all worked out well for my cat and for me. The important thing is that the VEC is still delivering the same high quality of care it always has.

Gisele Chaumont

Excellent service at this clinic, Dr. Ringwood and his team of specialists were professional, compassionate and really put us at ease for our little miss Cuddle’s TPLO surgery. A big thank you for that as we live five hours away and we wanted the best for our little dog and that’s exactly what we got, worth every penny and would absolutely refer anyone wanting the best care for their pet to this clinic.

SAndy G

Brought my puppy in for a fractured leg. After a CT scan, which at first made me nervous but felt necessary they gave me good advice and did not recommend surgery. They easily could have since that is what i was expecting. My puppy is now doing well thanks to Dr Ringood and the very excellent team.

Josie De Angelis

I had to rush my 5 month old puppy to VEC with severe breathing problems. Turns out he has pneumonia. Everyone here from the receptionists to the technicians and doctors were truly amazing. My puppy got the best care. Everyone loved him. They were with me every step of the way to ease my stress. I have yet to see better care than this hospital. Only "con" is that this place is super expensive. If your tight on money it can be quite challenging. They want payment upfront for everything and it's always $500 and up.

Alexa Haslecker

Can't thank them enough for caring for our fur baby at such a stressful and important moment. Our cat Malbec had a urinary obstruction and came out a couple of days later feeling much better. The vets were very thoughtful and professional, explained every detail until we understood and put out minds at ease. Hopefully we don't have to go back, but if our baby needs urgent help again, I'll be there in a heartbeat.

Steacy Curry

Our dog broke his leg in October while we were out of town. Two days later, we were able to get him an appointment with the VEC. At the appointment, we re-confirmed the break and scheduled his surgery at a cost of roughly $7200. Dr. Ringwood performed the surgery. Our dog’s bones were reconnected using a small metal plate. He wore a soft upper body cast that kept his leg perfectly still. He could barely walk or sleep. We took him in for weekly dressing changes and, each time, his new cast was shaped differently and he’d have to try and get used to it all over again. After a couple of weeks, we notice that his mobility drastically declined. We took him back to the VEC and they decided to do another x-ray. It’s determined that, somehow, the plate had broken in half and another surgery was needed to fix it. We asked how this could have happened and the only response we received was that “the odds of this happening were SO LOW”. Add another $5500+ for a second surgery to fix it. Ringwood installed a "stronger" plate. His cast came off a few weeks later. We were encouraged to do physiology. At the third appointment, the doctor refused treatment because our dog’s leg was regressing. She urged VEC to do x-ray immediately. They did and claimed that the leg was healing properly, but urged us to restrict activity - no physiology, no walks, no stairs, etc. Unsatisfied, we had x-rays sent to our regular vet who was concerned with what he saw. He referred us to another orthopedic surgeon who further confirmed that the leg was in very rough shape and likely beyond repair. We talk to VEC and they want to ‘make it right’. Claims no accountability, of course, but said he was invested in this ‘just as much as we were.’ Offers to do external fixator or amputate free of charge. Again, the chance of anything going wrong with this surgery/recovery was “a very low percentage.” Our dog’s leg was amputated in February. Once home, our dog had severe PTSD. He screeched when we tried to pet him because he associated us with having to go to the hospital. Within a couple of days, he started regurgitating after EVERY bite of food. He was prescribed acid reflux medication ($) which had no effect. He couldn’t eat anything and began dropping weight drastically. His regurgitation gets significantly worse, so we had to take him back to the VEC. We had done some research and came across ‘strictures’, but they doubted it and dismissed us because the chances of that were very “low”. They suggested an ultrasound as “it could be a hernia.” We inquired about the cost (we were approaching the neighborhood of $15-17K by this point) as he’d previously told us that he wanted to “make it right”- but he dismissed us completely. Ringwood said that even if this was a complication from the anesthesia during our dog’s surgery, this was technically a separate department and he was done covering the costs. He exhibited ZERO compassion, stopped referring to our dog by name and said, “I’m not going to keep paying to fix YOUR dog.” We weren’t actually looking for a complete handout- we just wanted him to admit that the regurgitation COULD have been the result of a complication that occurred during the surgery- but he’d admit nothing. We were on our own. And without linking his regurgitation to the surgeries, we’d have to file a new claim with our insurance and pay another deductible. Of course it wasn’t a hernia. He finally admitted that- if there is an issue with our dog’s esophagus that it COULD have occurred during anesthesia—but that he couldn’t confirm, nor was he responsible. Having just wasted money on an unnecessary ultrasound and after being made to feel insignificant by such an incredibly rude and unsympathetic person – we took our dog and left the VEC forever. After further consultations and testing elsewhere, it was confirmed that it WAS an esophageal stricture and WAS a direct result from the anesthesia that our dog endured during his surgery at the VEC. Just like we knew all along.

Eura Sorichetti

Horrible waited two hours with sick cat and at least 7 dogs that came in after me went in first. It’s about what the triage person thinks is an emergency meanwhile my poor kitty hadn’t eaten or drank anything and had pain all day! Ended up just leaving and will bring to his vet first thing in the morning. Won’t recommend to anyone. After taking to vet we found out he had pancreatitis. These people here are butchers not vets. Thank god I left when i did

jennifer thompson

We took our itchy pup to see the dermatologist earlier this month. The technician and receptionists were great. Dr. Waisglass was great with our lab, very informative and so helpful. Very glad we came to see him, great experience.

Jessica Hoang

I was referred to VEC through my vet as my dog needed to see a specialist for her condition. First, VEC was one of the very few clinics that had a reasonable wait time for a consultation appointment (3 weeks). Other clinics had a 5-7 week wait. Their location was very convenient. It's close to Yonge/Bloor. It's also a short walk from Rosedale station should you choose to take the TTC. Due to COVID, VEC is still doing closed door appointments. You call the clinic when you arrive, and they will meet you at the door to take your pet inside. Our consultation was with Dr Mason from the Internal Medicine Department. I spoke briefly to a vet tech who asked me questions about my dog's health history -- I was then told Dr Mason would examine my dog and call me back. Dr Mason was very thorough and explained what he believed was happening. He mentioned doing an ultrasound and also told me the price which was helpful. I made the decision to proceed with the ultrasound and after a short while, he called me back to tell me his findings. I was shocked to hear what he had found but also grateful that he was shining some light on my dog's condition. He gave me his diagnosis, explained everything very clearly and logically, then gave me a few options. Not only was Dr Mason very knowledgeable, he was also very reasonable, honest and empathetic. I liked that he didn't try to suggest expensive tests/procedures (that he knew may not yield any results) even when I asked about them. Even though I wasn't in the examination room with him and my dog, I could tell just how caring he was, and the amount of empathy he has. I knew I could trust him. The only thing I noticed about VEC was how hard it was to reach someone on the phone. Every time I called VEC, I had to call 4-5 times before the call was answered. I know it's busy and there may be staffing shortages but it would be good to have a Voice Message option to leave a message for a call back. I had a great experience with VEC and would highly recommend them to anyone who needs an Internal Medicine Specialist. Dr Mason is a great veterinarian specialist and I cannot thank him enough. Thank you!

Molly Fraser

My cat, who has been totally healthy until now, had a urinary blockage out of the blue. As I had recently moved, I didn't have a vet in the area, and was recommended the VEC from the first local clinic I called. I got my cat down and into their care within half an hour. While you're not able to wait with your pet while they're initially examined due to COVID protocols, the clinic called me multiple times to update me the situation as things progressed, and made it simple to arrange payments on the phone. After discharge, they included a robust home care guide and provided treatments to help keep my cat comfortable. Emergency vets are generally expensive, but the value you get for what you pay at VEC is excellent.

Jessica Hughes

The VEC is a great vetrinary clinic, and I'm very pleased with the lengths they will go to, to ensure good health for my dog. I took my dog here with for a referral, and they did everything needed to properly diagnose her problem. The facility is very clean, and well organized, as well as spacious. With a nervous dog, I was really happy to see a large waiting room. Furthermore, their staff is very friendly, and helpful. Don't expect prices to be the same as your regular vet. They provide emergency medicine, which is expensive.

Dunstable Ramsay

Dr Dheendsa showed genuine concern for our cat, and gave an extremely thorough consultation. We felt as if we were talking to our own personal vet. Definitely helped us through a scary night when I was worried it would be a cold, clinical interaction. Also, not nearly as pricey as we had anticipated (emergency examination plus some pain meds is all).

Amber Ashton

If there were more stars to give, I would do so - we were offered outstanding care and professionalism from VEC Toronto. Our furry friend was booked in for surgery and right from booking through to aftercare, both our cat and his humans were taken care of. Dr. French, the techs that took care of us (and I mean took genuine care) and the administrative staff who kept us up to date and comforted during what could be a very high-stress time, were amazing - absolute stars! Our pet received what I believe to be the best of care and attention and there were aspects of our experience that were above and beyond. We never felt rushed by asking questions, and even a large bill (to be expected) was handled in a very understanding way by the staff. Thank you so much, VEC - the City is lucky to have you.

Jean Bean

Even better than your regular veterinarian. Thorough check up! Also can book a dermatologist, cardiologist, etc. 24 hour emergency clinic as well

Richard Crutchlow

They are highly trained and experienced veterinary professionals. They literally saved my best friend’s life with the removal of a cancerous mass. They were efficient, compassionate and very communicative. They followed up with us at every step. I can’t say enough good things about the facility and the most excellent doctors, surgeons and medical support staff. Highly recommended of course

Viktoria Hynynen

We went here yesterday as our dog was dry heaving at 5am. We called first and upon arrival they were able to help us immediately. The vet was kind and answered all of our questions (and our dog loved her too).

Valeria Mozheyko

I’ve never seen people who care about pets this little. Absolutely unprofessional and lazy. We brought our puppy at 2am with severe vomiting. The clinic was empty. They said that our puppy “didn’t let them check his temperature”. Is this a joke? No, because it wasn’t an actually veterinarian who looked at our dog but a vet tech, who couldn’t even tell me what they check when I asked them. They didn’t check him properly, as they said, and didn’t tell us what to do or what’s wrong with our dog, but simply said we can either go home with a sick dog or wait for an actual doctor - they said they have no idea how long that would take. The whole time we waited outside not a single soul came in or out of this “clinic”. They were clueless and we just waisted precious time. I wish I could do something about this but we just took our dog and left in a hurry. I still can’t believe how clueless they are. Our dog vomited again 5 minutes after we left this clinic. He was severely sick and they said he was fine. He vomited over 15 times in 4 hours. They said he was fine even though they didn’t even check his temperature.

Darlene Duguid

Recently , my dog Sierra required the specialized knowledge and skills of the VEC. She was under the care of the most caring, and competent professions I have ever had the privilege of encountering., The highly skilled , and caring Veterinarian Surgeon, DR. WHITNEY DEGROOT, and her entire surgical team, were able to diagnose, , and save my dog with an extremely difficult and challenging case to solve. My thanks and gratitude to everyone one who was involved, all so amazing professionals, the best I have ever encountered !!!!! Darlene Duguid,

Mike James

Ask them on the phone if they had internal medicine on location. They said yes, so I loaded my dog up and drove a hour and a half to find they didn't. So 3 hours of driving with a sick dog only to make it worse for nothing.

Jennifer Nagy

I had a great experience at VEC when my pet was admitted for 6 days. He was seen by ER and Internal Medicine, run by Dr. Mason, who it a FANTASTIC doctor. He cares so much about his patients and is very communicative, which is very helpful when you're worried/scared about your pet's health. I would also like to mention how wonderful Dr. Kimball (in the ER) was with me and with my pet. She was friendly, helpful, understanding, very supportive and provided me with all of the information that I needed to understand my pet's situation and treatment. She also followed up regularly and was, overall, a delight to work with. Thank you so much everyone, from both me & Benoît! xoxo

German Hernandez

Al the assesment was done over the phone due to covid-19, Then when they finished my dog was taken in to proceed with examination. Friendly staff. Price was average (I guess) for an emergency.

Maxim Morin

Dr. Mason and the support staff at the clinic have been nothing but professional. Knowledgeable, clear, and respectful each and every time we’ve gone for an appointment.

Jessica

Everyone was so nice and helpful. It was hard as I had to put my gerbil down, but I know it wasn't their fault. It was very clean and they were pretty quick. Parking is a little bit of a pain.

Quin Suitor

Called them late at night with some emergency questions regarding my pet, they were super helpful and passionate about the situation and directed me in the right direction for help. While I didn't end up going in to this location they referred me to another emergency vet closer to my home.

Kathy Saunders

Both the intern and doctor were very friendly and accommodating and reassuring. It is the first time I had to take my cat out of the carrier, have him looked at and then have the doctor leave and return after a few minutes. While the doctor was gone, I was trying to control my cat for a few minutes from wanting to jump back into the carrier again. It's much easier if once the doctor comes in the room, they stay and finish the exam. It might not seem like a big deal, but when your animal is stressed, it's stressful on the owner. Also, when I went to pay, the receptionists didn't have the invoice right away so I sat down, but they neglected to call me up when it was ready. I had to go back up and remind them.

Chukwu “SirLuckHomes” Uzoruo

The front staff (can’t recall her name) and Jackie are clearly one the most heartless and racist ‘professionals’ who I’ve met. My wife and two young sons were seated quietly in the waiting area to provide support for our brother in law. He came out upset and crying while she was following closely behind him....intentionally badgering him to get a reaction. From what I was told, she told him that his dog was going to die and that he had a sign a release. As he walked out, she leaned in to me, my wife and my two sons, pointed and said, “You! Get Out! You’re with him, so GET OUT!” We haven’t said who we were or why we were there. We were just sitting down and waiting to hear what was happening. We could have been clients. But she saw a black family in a room filled with others who were waiting and decided to kick us out without reason. We left. My wife tried to get an explanation and asked about the dog and was berated by the front desk reception who told her that it wasn’t her job and to be quiet. When we were outside, she came out with a form and insisted that he sign for a release. We asked about payment plans and she said that they were any and demanded that we be quiet because we’re not primary. I really and truly hope that this in on camera as it will play out exactly as I had described. Absolutely disgusted! As a fellow dog owner, I pray that no one would ever have to experience this and this woman should not be around people or animals! My kids were mortified!

Rachel Sea

Appointment was quick and they saw my pup right on time. The ophthalmologist is great. She explained my dog's eye condition and treatment to me, and answered all my questions. It was not as expensive as I imagined it would be. Strict covid protocols are in place; be prepared to wait in your car.

Che P

All the staff were very compassionate and took the time to discuss observations, identified the cause right away and provided best advice for next steps (after ER treatment with our own vet).

daniel mark penner

rip off. they sent me a bill which I received on the 31st of October saying they would give me until the 24th to pay my bill before going to collections. My appointment for a five min checkup with no medicine prescribed was $300. The first appointment 1 week earlier was $700 which I paid in full. They couldn't give me a few weeks to pay my second bill and threaten continuously about sending my bill to collections. They need to chill the F out and realize that people have financial circumstances. Worst treatment and service ever.

Rosie The Riveter

My cat had some difficult dental surgery and an even more difficult recovery and I'm grateful to VEC for their expertise and support throughout the ordeal.

Carlee C

I found lumps on my cats chest and rushed her to my regular vet, who referred me to a cancer specialist at Veterinary Emergency Clinic back on Nov 15th. I followed up with Veterinary Emergency Clinic several times since then and was reassured each time that they would follow up with a call to book an appointment, most recently when I called last Friday and was told I would 100% for sure no doubt receive a call by Tuesday (yesterday). The call never came still. Soooo after 10 weeks of waiting, we moved to Plan B. My cat is literally at her regular vet right now currently undergoing the surgery to remove her tumour - which has tripled in size during the time I have been waiting to even receive a PHONE CALL from this "emergency hospital". Would give zero stars if I could, their inattentiveness and lack of follow up has cost my cat several months of precious treatment time. If only I been referred to a competent vet office that could actually pass along messages and return calls when they promise they will.

Jessica Zanre

My cat was diagnosed with lung cancer, so we were referred to Dr. Patton at Scarborough VEC. Dr. Patton and his technicians were very professional and quick with diagnosing my cat with adenocarcinoma and they were also quick at starting my cat on a proper treatment plan to help suppress the symptoms and the growth speed of the aggressive cancer. Most of the receptionists at Scarborough VEC were also wonderful and seemed to take their jobs very seriously and professionally (Crystal in particular really stood out to me from the rest.) There is another receptionist (a young girl with brown hair) who does not take her job seriously. While I was waiting for my invoice to be processed, I watched her answer the phone multiple times and place people on hold for an unnecessary amount of time while she scrolled through her Facebook news feed. And seeing someone work in the veterinary field without passion and concern for peoples pets made me very upset. Whenever I call to ask questions and she picks up, I am also put on hold for an unnecessary amount of time. I have even had to hang up and recall back because her phone is more important than her work.

Douglas Youngson

This is the place you need to go to when your furry family member is in need of urgent help, great staff, professional pet care in those times of need. They assessed my dog, figured out what was the problem when regular vet tests could not, gave us the bad news and the options to fix the problem, we chose the surgery and were able to add another 5 years to our family members life and our happiness. I can't thank them enough.

Diane Horton

Compasionate care from Dr. Mason and Dr. Montavani during the difficult process of diagnosis and pet chemo. The front office staff is so upbeat and friendly, which makes it easier to go in for our weekly sessions. Thanks to everyone at Veterinary Emergency Clinic.

Ansley Powell

I had to take my senior dog to the VEC over the Thanksgiving long weekend. During such a stressful situation, the doctors and staff at the VEC were very accommodating, empathetic, and helpful. Thank you so much for your help!

Lina El Mugammar

They are racist. So tonight my cat got sick. She was urinating blood, she was shaking, and was very lethargic. I took her to veterinary emergency clinic at Yonge and Davenport. I explained her condition and was told my wait was going to be long, which I was okay with. About an hour to an hour and a half into my wait, a white couple comes in with their dog. Their dog had a skin irritation and was scratching. The receptionist told them to take a seat and that there were 4 groups ahead of them (myself included). About two hours later, three hours into my wait, the girl with the itchy dog approaches the counter and says to the receptionist "can I go next? Do I really have to wait?" The receptionist goes and talks to the doctor and the girl takes her seat again. Then it's my turn, and she tells itchy dog lady that she can go ahead of me. She then turns to me and says "we'll get to you". I go up to the counter and I say that I had been waiting longer. She says to me "well actually it has to do with which pet is more stable.." HER DOG WAS ITCHY. MY CAT IS URINATING BLOOD. UNPROFESSIONAL. BIGOTED. DO NOT TAKE YOUR PET HERE IF YOU ARE A PERSON OF COLOUR. IF YOU ARENT, THEY WILL DO WHATEVER YOU ASK.

Lauren Evans

They saved my puppy's life. She had a really bad allergic reaction and her face was swelling up fast. When I brought her in, they took her right away and let me fill out the necessary forms while they were treating her, in order to save time. They helped keep me calm and even my dog was so happy to be there. She didn't even mind the needles. She fully recovered and the whole visit only cost $200. I almost couldn't believe it. I removed a star because I had another experience with Dr. Beck before an appointment we had been waiting for for 6 months. We decided not to go through with the appointment after all because of how dismissive and uninterested she seemed to be with treating my dog. Perhaps it was just a bad day but I was unimpressed, to say the least.

Sara Costa

Torn ACL procedure estimate $7645.99.. $165 consult... Wait time over a month to schedule. Upper Canada Animal Hospital $117 consult.. procedure same day.. consult waived if agree to proceed. $4400.. taxes in and EXACT same description. Wait time 1-2 weeks. This is a disgusting thing to do to the vulnerable.

Robert Toronto

I took our 12 year old chihuahua here to see the cardiologist. My wife and I were beyond happy with our interactions with Dr. Beekman (cardiology intern) she spent so much time to interview us pre consultation/ visit with our dog, then post consultation. She was so honest about NOT needing to do a host of expensive test, ultrasound, x-rays, etc. we were blown away. She advised us that medication is the best direction right now and the instead of paying a fortune as we have been at our current vet we should take the prescriptions to our pharmacy, we saved huge money doing so. The benefit is only if your dogs meds are used for human use as well. Dr. Williams is the head cardiologist at VEC and I hope she knows the value of the voice of the doctor telling us what we needed to know and answering our plethora of questions. I would assume the interns are learning from her, and I wish I could talk to her directly to tell her how utterly amazing our experience was! I wish I could encourage anyone who loves their pet and wants to get answers without being gouged to go to VEC. Our cur vet set up 2 cardiology appointments and the other one immediately told us it would cost $900 for the initial Vista because they had to do an ultrasound. This was before they even met our dog and did a preliminary exam. VEC told us the preliminary exam would be $185+ tax and then we could/would discuss anything else with the doctor. That was so comforting get to hear. They were going to see him, examine him before deciding to do very expensive tests. That's a trustworthy way to run a business of any sort. Imagine taking your car for service and they say we're going to replace the engine before looking at your car? You'd run in the other direction! I'd run back to VEC and recommend them to anyone! They care, they share knowledge, they help you understand and most of all they care about their patient your pet, they don't try to charge you for unneeded tests. I could go but if you don't get it by now you never will. Thank you VEC and especially Dr. Beekman you are amazing!

Qaica

Despite feeling confident about the degree of professionalism, I have to wonder why my dog seemed so traumatized after I picked him up. As well, I was charged for another dog cone despite checking him in with a perfectly new cone. I didn't realize the billing until after leaving and haven't bothered to contest it.

Rachel Alcorn

Have gone twice after hours. Staff are excellent but the way times are long (as expected). Waited 5 hours for my puppy to have a splint applied

Caila Danielle

The ICU nurses were incredibly kind and empathetic to my situation. They were detailed and communicative and didn't mind that I called incessantly for updates. I was very impressed with the staff and there level of attention to my fur baby.

Kayleigh Poelman

Was on call with a lady trying to discuss my dogs symptoms and she kept interrupting while I was midway explaining the symptoms and situations leading up to and during her being sick. I felt like she was not listening to me. When I mentioned she was making noises like an inward sneeze but not quite since I had a pug before she mentioned that I should have told her my dog was a pug and began to say I should have researched what kind of dog I was getting before adopting her which was incredibly upsetting and off topic to hear when I’m trying to help my pet. I grew up with a pug and know how to raise them and what certain medical quirks they can have and it was incredibly upsetting and insulting to hear while I was trying to get help for my dog. I only received a referral to call a pet poison control as a result of a different vet/operator suggesting it to the person I was on call with. If this is the kind of treatment an emergency vet is going to give my dog on a call I don’t want to bring her here in person. Ended up getting ahold of her normal vet so went there instead. UPDATE: I have tried submitting a formal complaint on their website and it wont even let me submit it? Please do not go to this clinic for emergency care for your pet.

Christine Greening

I love the VEC and everyone in it. I first experienced their level of care and service shortly after moving to Toronto with my 11 year old Sheltie who was in need of Emergency surgery. It was a very scary time for me; and Dr. Doug Mason, Dr. Brendon Ringwood, and numerous Vet Techs took amazing care of Scotia medically; and me, emotionally. Love this team!

kate robinson

This is a hard review to write. If you are coming to the VEC, it's a emergency. The waiting room is full of emotions. There are sick animals and distraught owners. I want to promise you that they will make everything ok. I can't. Sometimes, it's not ok. I can tell you this though- They were incredibly kind. To me and to our dog. They cared. About me, about my family, about Colby. They were well equiped. Smart. Talented. Compassionate. It was the best place to be during a horrible situation. I am left with gratitude to keep my sadness company.

ALAN RIVERS

Shelby is an 11 year old American Cocker Spaniel who has been healthy all his life but recently developed a serious knee problem. My local vet examined him and arrange for surgery within a week. The surgery was successful in spite of the Covide 19 lockdown problem. I appreciated all the close attention of the staff and their reliable attention. Shelby now has a few more years left for us to enjoy and for him to be able to run around. Alan Rivers

Ryan Gonsalves

Seriously a rip off. We waited 5 hrs to see the vet and then paid $500 for them to do tests that was pointless. We took ours to Blue Cross the next day and was happy with their test and results.

Louisa Moffit

Great care was given to my 5 month old pup needing emergency surgery after her muzzle was run over by a truck breaking her jaw and nose. They tended to her with love and compassion and kept me informed each day. She is home now and really snores but she alive, happy and playful.

Sarah Fasullo

I brought my dog there to speak and/or be seen by a vet because he had accidentally ingested THC. They had no cages to accommodate my dog. I asked if someone could at the very least talk to me and provide any guidance in terms of where else I could go, what I should watch for in terms of symptoms etc. I offered to pay a consult fee over the phone. I offered to wait and speak with a vet over the phone. Nothing. Zero help. Zero compassion. Absolutely and totally disappointed. Staff were polite but unhelpful and demonstrated very little compassion, understanding or ability to offer any type of help / assistance. There were three of them sitting in the lobby area of the clinic. This is an emergency clinic. I expected more. I guess I shouldn't have. An East end emergency clinic was able to help me. They too were unable to take my dog but offered to speak with me over the phone for a few minutes. I really don't believe, being an emergency clinic, that this was too much or an unreasonable ask.

Alexi Solway

The paragraph below is copy and pasted verbatim from the 'About Us' tab, specifically under client communication on their website. "As a concerned pet owner it is understandable that clients may have questions about what is happening with their animal, and what the immediate and long range plans for treatment are. The VEC staff are available to address these concerns, as well as to provide status updates, day and night." It's quite confusing actually, because I have received the complete opposite treatment.. multiple times. I brought my pet to your clinic a handful of times and each time I leave extremely disappointed in the way your staff treats clients. When it comes to my pet, he receives the best care, and that is why I continue to bring him back. But, considering the amount of money I have spent at your clinic, I find it completely unacceptable to be talked to rudely, and told that there are "too many phone calls." If the specialist my dog has been seeing was not at your practice, I would not be coming back - ever. I am so upset with how I have been treated and disgusted with some of the staff at this clinic.

Megan Yeadon

For emergencies, this place will take full advantage of you. My 7 month old puppy ate berber carpet, and we brought her in at 3 p.m. for an ultrasound (our vet doesn't have the machine). Despite her emergency status, it took them four hours to perform the scan and give us the results. By that time, the surgeon had gone home, and we had to pay a $1300 surcharge to have him come back in. Be aware that their "deposit" on procedures is 100% of the high estimate--for us, that meant pulling together $7500 within half an hour. Pricing is seemingly arbitrary: they indicate 'units' but don't explain how much a unit is per cost line. The consulting vet and the surgeon were knowledgeable and kind, but it doesn't excuse the extortionist-style care that you'll receive in an emergency. Avoid if you can.

Selena orellana

brought my kitty here about a week ago and so far hes been amazing they gave him some pain meds and hes just been super sleepy lol. i was nervous bringing him to VET as he is very anxious and scared of new ppl but everyone i talked too were super sweet and made our experience 10x better. wait time was a bit long cause it was a busy day but other than that i would recommend this VET to my family and friends :) thank you for taking care of my boy mittens!

Liz Phillips

From excellent reception to the over-and-above care from my dog's dermatologist and her team, I have been so grateful for the VEC in helping my dog experience a higher-quality of life. The VEC is professional and warm, kind, caring. I'm so grateful they exist!

Marlee Maslove

I took my cat, Lemon, here after she ate daylilies. They provided me with multiple calls and updates every day, which was extremely appreciated. They are hardworking, reliable, professional, and clearly care about animals. It was a very stressful time for both Lemon, and me and my family, so having that contact was very reassuring. On top of that, I was very impressed by how they have handled the Covid-19 situation. They come out to your car (in full PPE) to get your pet, then return the carrier. Only staff is allowed in the building. I would absolutely go back here in another emergency. Lemon is now back home, happy and healthy!

Ingrid G-M

Very friendly and caring staff. They took good care of my baby when she needed it the most <3

Rob Morrison

Excellent, quality & thorough veterinary care at a surprisingly affordable price.I was truly thrilled with the service and advice I was given as it saved my dogs life & she is well in the road to recovery. Thanks again!

Rebecca Gillis

Amazing experience. So fast, attentive, patient and kind,. The technicians were helpful and understanding and the vet helped make a really hard decisions easy. Happy to have my kitty home and healthy. They went above and beyond. Easy follow up and reasonable price for an emergency hospital.

Sarah Chaffey サラチャエフィ

The vet and vet techs were all very professional and empathetic. Very thankful for the caring staff.

DarkCrystalis

Staff were understandably very busy, but kind and patient, even though I was extremely stressed and panicky for my cats’ emergency. Wait times were long, but I feel that’s very normal, and at least they were able to see us! Honestly, I don’t think you can get a better experience than we did :)

Rachel Krehm

We have had recurring problems with our cat that required special care at the VEC. Everyone from reception, to techs, to vets have all treated us so well. They have taken the time to chat with us in the middle of the night or whenever we have questions or let us give a huge long history for everyone to be on the same page. We are very grateful for the care given at the VEC.

Jean Guy Duguay

I've personally had the opportunity of using their service on New Years Day in which my local vet was closed. The experience I had with this clinic was absolutely great service and very grateful for their help with one of our family pets. They were absolutely professional and we notice a couple special gestures from the staff which says something of certain individuals at this place that they genuinely care about care they personally had with our Sun Conure. I'm very happy of the positive outcome which happened in our case and without hesitation would highly recommend them for both general and emergency care of our family pets in the foreseeable future.

Cat Gra

I thought I needed to put my dog down that night at the clinic. The employees were caring, and patient to be able to talk to a person that was very emotional to the situation. Unfortunately, vet bills are inevitable. I highly recommend pet insurance.

Melissa Nemec

We made a trip here when our puppy was seriously ill and in need of professional help as our vets office at the time was indifferent with what was going on. We were treated well and our puppy received the treatment he need to help him turn the corner and start on the path for recovery. Everything pet related is expensive so bring your wallet and do what you need to do.

Paula V

Cannot say enough to express my deepest gratitude for the professionalism and fast, accurate diagnosis, treatment and care for my dog. Dr Ringwood, Dr Degroot, Dr Schneider and the entire team perfectly coordinated medical treatment after my terrier was misdiagnosed and injured at another hospital. After this horrendous accident at another hospital, VEC and the entire team here saved him. Always professional and timely. Will never use another emergency hospital but this one. Highly recommended.

Jan Moo

The neurology team saved my cats life... I seriously reccomend them there, it's so nice to have vets who actually listen and take into consideration what you may think is going on with your pet as well. Also I can't even count how many times I called and they always called back. The only downside is treatment can be very....very expensive, but it's the risk you take owning a pet.

Brian Medina

FANTASTIC! A year ago we had to put one of my dogs to sleep. Staff was compassionate, understanding, caring, professional, with great communication skills...just wonderful. They greatly helped us during one of the most difficult days of our lives. On another occasion I brought another dog in the middle of the night, the staff quickly helped us and diagnosed my dog. After my dog was released from the hospital, VEC called us on multiple occasions to check on my dog, make sure she was doing fine and to monitor her recovery. And yes, we had to spend a lot of money but this is the case with any animal hospital. I wish we had universal healthcare for pets. Fully recommend.

Denise McDonald

The only place you should consider in an emergency. They also have specialists that you can be referred to by your vet. I’ve been there for both and yes, it’s more expensive than your vet, but my baby is worth everything and anything.

Mehrnaz Fazili

I strongly recommend this hospital for all pet owners. Especial thanks to Dr.Susan M. Cochrane ,I can not thank her enough for treating my cat and being available in critical situations. My Cat has been suffering from seizure for years now and as a pet owner I become extremely devastated when medications do not help my cat sometimes due to unknown reasons. If you're an owner of a precious cat or dog with seizure , I strongly recommend to visit this Hospital and talk to Dr. Cochrane. I owe Dr.Cochrane my cat's health and well being.

Edwin Lee

They handled Parry promptly, professionally and with a lot of care. As for me, I felt that I paid for great emergency care. The ER is very busy but well staffed and pets get 24hr supervision. Thanks to Dr. Tindal and the entire VEC team.

doc tor

Do NOT go to this SCAM. Incredibly unprofessional and largely useless. I brought my cat in for allergies, which we knew she had and we did get confirmation that she did indeed have allergies, however over $1000 bill for her short 1 hour appointment and test was not enough for these folks. They list on their website and at the bottom of every (current) email, 6 free follow up phone calls/emails with an appointment. To quote them: "Please note that a total of 6 follow-up emails or communications between already scheduled/recommended visits can be done at no additional charge (additional 6 emails are available for $60)." They said the doctor had a phone summary that was included so we accepted an extremely longwinded phone call from the doctor where he discussed in detail his latest publications, what journals he published in, and his personal difficulty finding people to work in the office with him. It seemed harmlessly irrelevant, but the kicker is that they then billed us... an extra 107$... and don't accept any form of digital payment. When I asked for verification they were so long in getting back that by the time I got them on the PHONE for a totally insecure credit card payment (no checks, no online transfer, no digital anything apparently)... anyhow they then charged an EXTRA dollar 15 claiming it was 'interest'. I won't be coming back obviously, but I recommend to stay far, far away. Obviously they build up these fake invoices hoping suckers like me will pay to get them to go away. I wouldn't be surprised if they used this trick to issue these 'invoices' and sell them to debt collection agencies. This place is so predatory I am changing the credit card I used to pay with. Would give zero stars if possible. Didn't even get any cat allergy medicine out of it.

Jenn Jaquith

Great folks! Saved my doggo's life twice now!

Pam Grewar

Dr. Mason and Dr Zanon are exceptional. Dr Zanon calling to go over everything that was to happen on day of Molly's ultrasound and liver biopsy. She explained everything so we understood and answered ALL our questions. DR MASON - what an amazing VET and person. He went over the procedure and followed up with everything. He called and explained what the findings were on the ultrasound and biopsy BEFORE he emailed us the results so if we had any questions we had him on the phone to ask - which we did. He treated Molly like she was his own ... with care and compassion - simply the best. If I could give 10 stars I would. I am an emotional person and he could tell that I was scared and worried and he spoke to me with kindness - which meant so much to me. Molly was so well taken care of by ALL staff at the VEC !! I would highly recommend the VEC and Dr Mason. Pam and Molly

Jodi F.

Caring staff. Dr. French is caring and wise. My dog needed urgent care and they came through.

Ben Mo

Communication between front desk and the back is off sometimes but that's negligible with the level of care you receive. I'll bring my pets back here for all surgery/specialized care. Check in calls every day and no extra fee for staying late after procedure is done.

Max Wei

Professional, capable and prompt service when you need it most. They have experienced staff that genuinely care about your animal's health and they don't try to upsell you anything unnecessary.

Sylvie POUTRAIN

I went to the VEC concerning teeth issues. I met Dr French who was very professional, nice as her staff. She saved most of our dog's teeth. She really did a good job. I was worried about the post surgery but I received all medications needed and my dog was fit the day after the surgery. If my dog has to do other surgeries I would go to the VEC with no hesitation !

Katherine Hartel

I appreciate the steps put in during this pandemic to secure a safe and caring environment AND we really appreciate the detailed communication from the veterinarian about our dog's health issues. Thank you!

Bruno Rinaldi

Worse customer service I ever had since I came to Canada!! Our litter puppy was vomiting a lot and having some digesting issues, so we took her to this vet, since it was the closest one to use, 24 hours. We got there around 9 Pm with her vaccines papers, food, and everything else. They do not allow us to go in, due the pandemic (understandable), but you have to wait outside, in the middle of the cold (it was wind when we went there). Since we did not drive there, we had to stay in the cold. After 2 hours waiting, with no follow up from them, I kindly asked them if we could stay inside their lobby. They agreed and they kindly opened the door for us. After another hour waiting, with again, noooo follow up whatsoever, the security of the building literally try to kick us out, saying that we not supposed to be there. I honestly did not even bothered listened to the rude person and kept there, patient waiting... waiting and waiting. At this point I was extremely tired, frustrated and disappointed about the waiting time and I called them again to see how is everything. They started saying that we have to do this, and that, and more this and that, witch for me was a bit weird, since the last call they said she was actually looking pretty damm good and was even shaking her tail. So, at this point this location started seems very much as a scam and I said that I just want my puppy to get discharged and I want to leave that place as soon as possible. The receptionist said that it would take no more than 5-10 minutes to wrap everything up. Another 30 min passed and I called them again, wondering if this 10 minutes would look more like another hour and she said that they are almost done. In resume, it took us more than 5 hours literally waiting in the cold to have no idea what our dog have and a bill of 595 CAD. So, if your pet is not in a critical condition, do not take to this place. My partner and I felt extremely disrespect and the amount of money charged was extremely high for a very poor service. I rather next time just wait a bit long and take her to our nice, kind and honest vet.

Kaitlin Martyniuk

We had to take our dog Piper in for a neurology consult that we knew would probably end up with surgery for IVDD. Dr Schneider and his team took amazing care of her and stayed in constant communication throughout the entire process. Every single person we talked to at the clinic was so friendly, kind and transparent. We are beyond grateful for everybody working here. Piper is no longer in pain and is recovering well. Piper says Thank you Dr Schneider and Toronto VEC!

Destiny Bedwell

Staff are calm which helps calm that stomach in a know feeling when your pet is sick. Open 24 hours. We are lucky to have this resource.

Albert Ramponi

After $400 ( she was asking for $900 ) and 7 hour wait just to tell me it was an infection and to give me antibiotics..thanks VEC you guys are awesome

Nuda RF

Traumatic day but we were handled with care. Efficient and careful service with current COVID measures in place. Communication and facilities are great

Reem Karam

This place has phenomenal health care services for your fur-baby. The doctors are incredible and highly empathetic and skilled. The reception, however, leaves a lot to be desired. If you're unlucky to get someone crude and unempathetic or maybe downright rude..try to remember that once an actual vet sees your baby, you'll get outstanding care.

Anna Apalonskaya

Extremely disorganized. Make sure you have Everything in writing. My dog was scheduled for an eye surgery, they delayed it and admin put a note in the system that I declined earlier surgery date. I never declined any dates nor did I Ever get to speak to Anyone about it. Same Thing with billing. I asked to submit pre approval. It was never submitted. Now due to their negligence my dog is not a candidate for the eye surgery and will most likely be permanently blind. Be very careful with them, they take zero accountability for their actions and Every animal is just a number.

Kristian Listrom

It's impossible to be happy about emergency vet visits. But the staff put up with me very well every time I go there, and even when they're clearly overwhelmed they've treated me and my suffering friends with compassion. I hate going there but sometimes it's the only way.

Renney Demitro

They take a time for you and your dog They help me to understand they take the time to do that they save my dogs life my dog is 20 years old I would say if you have a dog that needs help Go to them there will take the time to help you

Joan Hukezalie

Our experience was excellent.We arrived early and Murdoch our Sheltie was taken in upon our arrival. We had about a 20 minute wait in the driveway as the lady in front of us had a dead batterie. My husband charged her battery. We were able to look for parking but the phone rang and Murdoch was ready to go home. At this time I spoke with Dr. Gray and unfortunately our Shelby ha PRA. Dr. Gray made suggestion that could help but he was going blind. She was wonderfully kind in her explanation that Murdoch would not be in any pain and he will manage fine. We will vivit again in one year!

Douglas Coggon

We have a regular local vet but we've had a couple of emergencies in the middle of the night with our cats. VEC really excels with this... it's frightening when your pet is in distress, and you need help outside of regular treatment hours. Outstanding service!

Paula Grano

Please I beg everyone DO NOT take your pet here!!! After major surgery to remove tumors on her upper belly that cost 7 thousand dollars my cat came home with burn marks near her back legs and a really bad ear infection and her back nails were cut and bloody all on the right side of her body!!! They only care about your money, they even wanted to charge me 75 dollars for a specialist phonecall. I do not trust that this facility is clean or how they treat your pet please becareful if you do not have a choice to take your pet somewhere else Update: I asked to speak with someone there about this, I was told I would get a call back and nobody has called me And what I thought were burn marks are actually a bacterial infection that she got while in thier care

Bartek Shaarani

We were pretty worried about our cat one evening and brought him over to Veterinary Emergency Clinic. We were triaged in a few minutes, admitted and being given pretty superb service, advise and help in no time. The experience of having a pet going through a tough time is not an easy one, and we felt that the team at VEC were doing everything they could to keep us up to date, informed and supported.

Ariel Hedge

I have a large, very anxious dog who was experiencing a lot of pain and discomfort. We are relatively new to the city, so our family vet is too far away for emergencies. This was my first experience at this clinic and I was completely blown away. By the kindess of the staff, the patience during such a chaotic time, the efficiency, the care...everything you need when you're stressed about your pet! The vet made up a care package with detailed instructions for meds, recommendations for follow up treatments, and a bunch of other helpful info. They even had his name printed on the bag?? So CUTE. I am normally so overwhelmed in these situations but they truly handled everything. BIG thank you to Dr. Kumagai and the whole staff for being the front liners for our furry friends!

Kelly Butterfield Auto

We had to rush our dog to this vet at 2am. We drove from Windsor to Toronto in the middle of everything being shut down due to COVID. We had no idea on any of the drs or anything about this clinic. They were very professional when we got there. Since you were not allowed in the vets due to the pandemic we could tell right away that our dog was in good hands. The drs and staff there went above and beyond with taking care of our pet. Dr Schneider kept us up date and explained everything that they were going to do and what the different case scenarios may be. After 2 days we got to bring our dog home back to Windsor. The dr and clinic called to see how he was doing and kept our regular vet at home up to date. I would highly recommend this vet!

Ric Tremaine

For those times when you need a veterinarian in the middle of the night or on the weekend, this is the best place in the world. And for specialized treatment or care for your beloved pet the best neurologist and other Specialties are available here anytime.

Jana S

exploitative costs which include corporate overheard expenses including paying for Google ads, I want to pay for my pets healthcare, not your monthly ad budget (why does a VEC even need to do that is beyond me) and other corporate non vet practitioners expenses, but I waited long enough and have no choice, It's adding up to a small fortune already and there's still the surgery ahead and post surgery. Hopefully, the eventual surgery will go well. Edit- they have done a great job seeing he's ok post CT scan when he started to bleed from one of his pads (no relation or side effect of the scan) at no extra cost. Thank you for that!

Sandra B.

A wonderful Vet in Dr. Gray, and her team, Cara and Temo. They truly care and treat my pup so gently and are very patient in calming her down. A lovely reception team too - always so bright, friendly and cheerful. Services are a little on the pricey side, but you get the very best in care when you truly need it for your cherished pet.

J Camper

Very expensive including meds.. get meds at your regular vet.

Sabrina DeJong (Sabriinnnaaaa)

I have had to bring more then one pet to this hospital due to incidents in the late evening when my regular vet is not open. The staff is very friendly and compassionate towards the animals they care for. The doctors are super knowledgeable and know whats best for your pets. The were helpful in finding out what tests were necessary and which were not reducing the cost of our visit significantly. This is an emergency clinic so they have all the tools/machines for exams right away which mean yes the price is more expensive then most other places, but that's what you get for being open 24hours a day 7 days a week. Your pet is your family and its good to know we have somewhere in the city to go that provides us with excellent emergency care.

Donna Jacobs

They were very helpful, patient and thorough. There was a bit of a wait seeing as it was Christmas eve day, but we knew that going in. Overall, they took very good care of Lucy!

F Colussi

Always available and caring when I have brought my fur babies in for care. An exceptional emergency clinic with great specialists.

Singh Fam

Amazing cant thank the clinic and there staff enought for saving my dog. Friendly and literally saved my dogs life. Facility is clean staff is all friendly helpful..

Robert Cockerill

Very professional and friendly. My only issue is the wait time to secure an appointment other than that I wouldn’t have taken my pet anywhere else.

Raven M

Our little buddy had his jaw broken over a year ago by an inexperienced vet while trying to remove a bad lower canine. we had to rush him to Toronto and Dr French gave him a prosthetic to heal the broken jaw. That went well and 1 year later we went back to Dr French to finally have the tooth removed, and although it was traumatic for us and our senior pup VEC staff were very kind and reassuring. Dr French is the best for dental surgery, professional, knowledgable and caring. Thank you VEC

Gabby DaRienzo

I can't say enough good things about Dr. Sharon French and the VEC staff. We were referred to Dr. French after we discovered our cat had a serious tooth disease and would have to get all of her teeth removed. We were scared about how traumatizing this would be for our cat and how costly it would be, but Dr. French and her staff were fantastic. They were very patient and caring with our cat, and they called often to keep us updated on our cat's surgery and recovery. Dr. French was very transparent about the procedures and costs with us, which I appreciated greatly. They even called afterwards to check in on our cat, which was lovely. Our cat is doing better than we could have ever imagined and her recovery has been great. We're so grateful for such great vets like Dr. French and the VEC team for being so patient and kind with us and our cat.

The 360 B'y

I was very impress with the service. Felt very welcome and they took my dog in fast snd put her at rest. Thank you

Don Simmons

It’s wonderful being lied to after spending $11,370.78 on our dogs surgery! Double ear ablation Received a call shortly after midnight, day of surgery....found Daisy face down near water bowl...Daisy ends up with pneumonia! Next day Daisy found rubbing her eyes on the door of kennel...Daisy ends up with corneal ulcers! Both pneumonia & ulcers could have been prevented if they had have put a cone on her. Dr Adare seems to think Daisy may have had the pneumonia and the ulcers before arriving at the V.E.C......Really??? Even after them telling us they found her in both incidents, they think she had these problems prior to this, ok let’s go with it.......accommodations for 7 days in ICU, nearly 700.00/day They removed malignant & benign tumours after removing both Daisy’s ear drums and ear canals, closing up the ears, leaving just the flaps. We were told they had removed all the masses, nothing to worry about! Daisys checked out by Dr Adare, as new growths are found since surgery. We are told, the bumps are just from the sutures beneath, they’re fine, she’s not concerned with them. It’s been nearly 2 weeks since the recheck and the masses are growing back at a very rapid rate. They are almost the size of jellybeans, but they’re just bumps from the sutures...... The ulcers are 100% cleared up, or so we are told, not quite sure what to believe any more? Now we’re right back to where we started, tumours under the flaps of her ears. The scary thing is, we really don’t know what’s happening inside of her ears as they are totally closed up now. I know we will need to put Daisy Duke down soon, as we’re pretty sure she is already suffering, but we really thought we’d have a bit more time than 2 months. Thanks for telling us what we wanted to hear Dr. Adare, rather than the truth, Pneumonia, Corneal ulcers, Bumps from sutures...........???????????????????? Update: After having biopsies done, the “bumps caused by the sutures”, are malignant tumours. The tumours growing in the closed up chamber that once were Daisy’s ears, are also malignant tumours, but “they’re fine!” Nothing to worry about Dr. Adare??? One word, KARMA! Daisy Duke Nov. 5, 2004 ~ Nov. 17, 2018

Christine M

I get that they are super busy, but being an emerge they need more staff. My boy had an infection, fever, high blood pressure, was dehydrated and high pulse. He was barely moving and I was scared. We waited 4hrs in a room. When i asked if perhaps we were forgotten I was told rather snarky 'no, we're busy okay' and told my boy and I would be waiting at least another 3hrs. 7hrs in emerge! No. Especially when looking at a fortune of cash. We transferred out to Toronto emerge west who were absolutely amazing. Still a wait but way more reasonable. I would not go back here.

Moonlight Sonata

Avoid this place! As you can see they collect the deposit as soon as they recieve my dog, they didn't give Any medicine, it's a big scam. Charged me for my dog check up and no medicine for his coughing .. unprofessional

Sigrid Misseri

The staff are friendly and amazing both my pugs have had procedures here. DR. Mason and Dr. French will follow up with you throughout the day to make you at ease while your pet is in their care.

Danitza Nolasco

Emergency service has been awesome the couple of times that we had to go there in the past 7 years but today I was attended by this receptionist named Cassandra who is not prepared at all to deal with emergencies, lacks of sympathy and doesn’t listen carefully which is frustrating when you doggy is hurt and you are looking for help. They wasn’t even able to either transfer the phone call to a veterinary nor to provide a professional advise so this time I couldn’t get any help in any way, only the imprudent, sassy and sarcastic goodbye at the end.

Tiff Lee

So compassionate and they did what they could to assess the issue we had and answered all our questions and did what they could before bringing a vet into the room! So impressed with the front desk and vet tech we spoke to! Thanks for taking good care of our sweet lil s Shrimp!

Ricky Rodrigues

One of my dog needed emergency care and, at the Veterinary Emergency Clinic (VEC), she was able to get quick and effective care by a team of specialists, who were helpful, patient, and compassionate in walking me through every step of the process. I highly recommend the VEC and would use their services again in a heartbeat.

Ksenia Gerasymova

You should treat your clients as people! I was calling to schedule the appointment for my cat because the hospital we usually visit is closed today. Also, I was trying to ask a question regarding my cat condition and the answer I've got was the following: "I am not a doctor. The visit costs 145$ plus taxes. Do you want to come or not?" We haven't come there and found another clinic that is much far away from us, but with people who really care! Thanks to them our cat feels much better now!

Rochelle Ethier

Incredible staff. So caring and warm hearted. I am not from Toronto so I was scared of how they would be with my furbaby, but they comforted me just as much as her. So glad everything worked out, and pretty reasonable price for an emerge, even better pricing for referral apts. Definitely recommend if you're looking for a good specialist.

buju wanton

I brought my dog in to see if it had a broken leg and after six hours they had no answers for me other then "the vet hasn't even looked at her yet." so I asked for my dog back and went to the regular vet the next day.

Hooman Emami

Unprofessional staff, and I mean UNPROFESSIONAL. I had multiple phone conversations to simply book a surgery, the surgery deparment was extremely uninformed which caused a significant delay in the treatment. They try to force you to undergo unnecessary diagnostic tests. Finally, after an extensive surgery, I received a phone call with wrong diagnosis which caused a lot of unnecessary distress. In summary, at the end I ended up with an indefinite diagnosis and an inaccurate bill with double up items. Jessie was not happy with the experience.

Vera Dolan

Impeccable services with great attention not only to details, but also to the needs of pet owners, who, like us, are going through a lot of stress not knowing what the outcome with their dog will be.

Nadine Stefoff

The doctors were amazing and took every precaution to save my cat. he had a full bladder block and was dying. But they saved him and called every step and allowed me to visit. It's terribly expensive but if you're an animal lover...go here

Martin Bastarache

We brought our cat in for dental surgery with Dr. Thompson. Dr. Thompson and the rest of the staff have been truly amazing throughout the whole process.

Viacheslav Tradunsky

It was challenging to find a clinic that would accept a dog during pandemic, so I appreciate they gave me the earliest timeslot. There are some things we did not like about our visit there: * our dog was pulled as cattle on running knot over his neck, so he could not breath. We actually gave step-in harness, but it was not used; * our dog only got general examination and our doctor made the same assumption of the dog condition as we actually done remotely, so it was based on clues rather than on clinical analysis; * we got pills, better version of which we already started to give our dog and the doctor said their is better, but another doctor said exactly the opposite, because the one we were giving has broader treatment effect; * we have been charged C$260 for general examination, cheap pills and a clue that we already know; * they said if dog won't recover, we should visit our local vet, instead of this place. General advice - prepare for long waiting outside, get some water, there is a place to sit in the building corridor. Move all plans, it can take half a day, no matter what you have.

James Christie

Caring service. Friendly staff. Not very pushy, re various options for our pet. It's a bit on the pricey side, but it is open 24 hours, emergency service. Street parking, so not very available . . .

Marcia Abdul

Excellent Emergency clinic. My dog was well taken care of and I would recommend in a heart beat. Drs and staff very responsive and detailed and caring.

Luna the Bulldog BTran

Worse emergency clinic. Intake nurse with red curly hair is either racist or doesn't care about animals. Said I was verbally assaulting her when she ask why I brought my dog into an emergency clinic when her vital signs were normal. I had to let her know that my dog hadn't felt well and hadn't eaten in days or gone to the washroom. After 2000 dollars there was nothing found. I got her back and the next day she started to bleed out... Turns out she had infection in her uterus, I had to find out for myself and find the answers myself than find a vet available to confirm it was what I said it was. My dog is now safe. Please do not bring your pet here. after dealing with this hospital and the nurse especially I would never recommend anyone to go to this place. They take advantage of helpless animal owners who don't have anywhere else to go on a Friday night, and than on top of that make you feel bad for bringing your dog in. My dog almost died, had I not brought her in. The fact the hospital hasn't reached out to me about this is ridiculous. I've made several complaints and have heard nothing back. And I bet that dumb nurse still works there.

Amanda Ranchigoda

Dr. French, her RVT AND ACA were amazing and provided the best of care for my not so friendly cat when he was in for his dental surgery :)

S B

Took my kitten here twice because she got extremely sick. It was a waste of money and the doctors barely did anything besides take a look at her. No tests/treatments were performed on her and she wasn’t given any medication. All the VEC cares about is money which is a shame. Even the cost of euthanizing a pet is close to $700 at VEC. That makes me sick how expensive it is. It’s a heartbreaking experience and on top of that they’re charging people an insane amount of money for it. Do better VEC...

SEAN O'HARE

My wife and I are extremely overwhelmed and grateful for all of the doctors and staff who took great care in diagnosing and performing a flawless surgery on our dog Turdle. Our experience with the VEC Hospital was excellent and our dog is recovering excellent with no complications. We are extremely grateful for the work of both Dr Mason for the prompt diagnosis and the prompt surgery performed by Dr Ringwood, thanks again guy's we highly recommend your Hospital and services and will returning anytime we have health issues with our dogs or cats. We also will be recommending VEC to all our friends and family. Thanks again to all.

Niloofar P

Took my doggie Simba to ER after he had not stopped throwing up . They immediately did ultra sound and blood test. Found out something was wrong with his gallbladder. The next day after discussing the situation with Dr. Mason , simba went to surgery and got his gallbladder removed. Although he had some breathing issues( due to his snob nose) and very high heart rate, thanks to the great care of ICU and doctors, he got stable in a day and was discharged after 4 nights. All the technicians, ER doctor and Dr Mason did a great job . The gentleman at the front desk was extremely kind and friendly . Some ladies at the front desk were not really friendly, but I can’t blame them. They have to deal with lots of demanding clients. Overall excellent service, very punctual and caring . Thanks You saved my boy...

Lisa Stevens

I'm giving VET 4 stars instead of 5 because I am really not happy with the reception staff. My pup is still in their hospital, and although I know he's receiving good care, and is doing much better than when I brought him in, some of the reception staff could use some instruction on their people skills and have some empathy. I say 'some' because last night they happily set up a camera for me to see my boy, but this morning/afternoon I can't get anyone on the phone to give me an update on how he is or when he can come home. Hung up on twice (by accident I'm sure), the receptionist told me "do what you need to do" when I said if I didn't hear from a doctor within an hour (it has been over 17 hours without an update) I was going to come over and pick him up. A properly trained individual should have had empathy and at least said they would have someone get back to me asap. Instead I got a dead-pan 'what's your number'. The tone...not good...like they didn't care. I do think this is a very good clinic, and appreciated the many updates I received yesterday from Dr. Sue, who was kind, patient, thorough, and understanding. It's the front staff that could use some work .

Kelly Baker

Our regular vet told us to get our dog to an emergency clinic. We're in the Barrie area, but we were told to go to Toronto. Rushed to Toronto with him crying in pain the entire way. Called ahead of time & were told he'd be looked at right away. It was just before 8pm. They took him & said he would receive all the necessary testing and if need be have surgery immediately the following morning. The following morning testing still wasn't done. They had multiple excuses. They said they can only do a ct scan on Wed, it was Wed. My husband slept outside in the car, outside the clinic that night & waited til afternoon the following day to get some answer. They said they still hadn't done any test and it didn't matter because no one can read the test til Thurs. Thurs is the only day they have a radiologist in. After being told our dog would be treated first thing Wed morning, Thurs we still didn't know what was wrong with him, no one had told us anything. We wanted to take him to the emergency clinic in Barrie where we were hoping they would be honest and not play games and lie to us constantly & as my husband put it, " hold our dog hostage. " They said he couldn't leave the clinic due to heart arrhythmia. They finally gave us the test results & said he has terminal cancer. I told them we're coming to pick him up to spend a few days with him. I told them our regular vet made that decision with us, so they agreed. We also discovered that despite being told on Tuesday night that he was taking Atopica every 12 hrs for a fistula, they couldn't be bothered giving it to him, so it opened back up. They also said it wasn't a fistula, it was a rupture. Yes, it ruptured back open due to them not medicating him. The vet told me that he would have quality of life for our time remaining together, that he could play, go swimming etc, but to go easy on him so that his tumour doesn't rupture and bleed again. The following morning I spoke with the same vet and I told her that he is behaving how he's acted in the past with surgery ( the fistula and being neutered ) & that maybe he can play in a day or 2. The same vet who said he could play, he would be back to himself and have quality time with us said, " He will be dead in a day or 2. U need to put him to sleep now. " We scheduled him to be put down the following day, " Thanksgiving. We went to our regular vet and he said that we still had some time left. After a couple of days our dog started to get back to normal. After several days he started to act like a puppy again. We took him to the lake every day to play. He was playing with sticks, toys, excited about car rides, we spoiled him with all kinds of his fav meats, all of this quality time would've been denied from him & us if we hadn't had him checked that day before scheduled euthanasia from these horrible vets. They nearly robbed us of all of that time. Just as they had robbed us of 3 days with him as they kept him for nothing, just to constantly lie to us. We were constantly told the test would be done & we'd get a call within the hour to update us on his condition and that the test was done. It took 3 days for that test to ever happen, not 1 hour. After we had him back home and we were busy caring for him and spending the time we could with him, they call and said that there was an outstanding balance. My husband had paid the entire bill, so he asked them to clarify. They said $2000 was missing. The total bill was approx $10,000. My husband told them that he gave them $2000 cash Tues night when he arrived as they didn't state that when going over the invoice. They're confused, they're in it for the money, they try to keep your pet for as long as they can because every day they charge you for your pet being there, they lie & they lie to the point that it is life & death and effects the quality of time & how much time your pet has left. There wasn't one thing they ever said to us that was true. We didn't even believe the results of the test until our regular vet assured us that it was true because all they did was lie about everything.

Dolly Kao

Tiffany Ng, DCM, was extremely helpful, communicative and clear. She and the staff at VEC took such good care of Pocko. I trust the VEC for all my emergency veterinary needs.

Mahala Edwards

This place is awesome. I love the fact that any time of night your pet is having an issue you can reach out and call us at the VEC. I enjoy working here especially the overnight shift. I'm glad to be able to assist pet owners during their time of need.

Garrett K

Great place but their appointment booking system and procedures is poor at best. Booked a surgery no problem but somehow they were overbooked when I tried to make the scheduled 2 week follow up at the time I picked up my dog.

Pat Bradley

Staff instantly called a triage specialist, who instantly assessed the information and took my dog back for further tests. They communicated very well about what they had discovered, what the diagnosis and prognosis were, how much it would cost, etc. Our dog stayed in ICU overnight, and they let me come and see him before I left, which was incredibly appreciated. They communicated often enough, and told us we could call and ask for ICU any time. They made what was an incredibly stressful and upsetting experience as good as it could be, with their professionalism and compassion.

Michael May

All I can say is Dr. Cochrane and the whole team is amazing! Dr. Cochran truly cares and always takes the time to talk with us about our dog.

Len Park

Was referred to the vet due to an ocular dermoid. Had to give credit card number before Vet sees you. Paid $300 for a 5 minute visit. She told me exactly what my local vet told me... its a dermoid. Was told it was an easy surgery... Then got a quote for $6500. If this was a car dealership or any other business, we would be protected from this by consumer protection laws...

Liz M.

Ugh talk about kicking you when your down -while overwhelmed with despair- ridiculously over priced “diagnostic”services so ambiguous felt like I was in the states! …. really not fair or humane- i Do not recommend this place unless you have money to burn!

Eugene Astapov

I extremely appreciate the effort of the staff. My dog was in the intensive care unit for 4 days. Unfortunately she did not make, but the staff made every possible effort to make my dog feel good and to save her life. I know that treatment sometimes fails, especially in the most difficult cases, but I know that this clinic will make every effort to save your pet. If I were to get another pet one day, this will be the primary choice for the care of my pet. I would like to particularly thank the technician Oscar, who absolutely made sure to care for my dog like she was his own. Thank you VEC.

Kelita Klein

Had to take our dog in at 11pm for an emergency and they were excellent, they saw him right away and kept us up to date as we couldn’t be with him due to COVID restrictions. Very grateful they were open and able to help as quickly as they could. Dr. Kimball and staff were all awesome! Highly recommend!

Tim Brigley

We have had to visit twice in the last few years and both times the staff, technicians and Dr's we t abo e and beyond to assist our pets. They are kind and caring people who live to help animals in need. Thanks you so much for your help with our little kitten Haley.

Nate Amar

My dog Bean just got home from VEC after being there for 4 days in critical condition. Bean is still not fully recovered. But he is alive and stable. So far, I have been very satisfied with the treatment VEC has provided. What I like most about VEC is how communicative they are. I received multiple calls daily about the status of my dog. I also was able to call in and request status updates, which they honoured. Conversations on the phone with the doctors I spoke with—especially Dr. Mason—were reassuring. Not because they were overly nice to me, but because they listened to me, explained their plans thoroughly, and answered my questions with respect and patience. Did I incur a hefty bill? Yes. But it was actually less than what I expected/the deposit I put down, and ended up getting a small refund. This surprised me. Would I pay it again? Absolutely. They saved Bean's life. Thanks VEC :)

Kelly King

All of the doctors and staff provide great care, and are lovely to deal with.

Notes app

Soooooo expensive!!!!!!!!! But worth every penny, because they kept our pup alive when he was sick last year. I’ll forever be grateful to our surgeon.

Laura DiPede

I have a sick cat and can say while it's hard, I've received nothing but great support from this clinic. Dr. Mason is not only a great vet, but a good human. He is thoughtful and understanding. I'm grateful to have his expertise in trying to make my cat the most comfortable and happy during her senior years. They are (surprisingly) also cheaper than going to my local vet for follow-up appointments for blood work. The support staff is also caring and professional. I'm thankful that there is a 24 hour clinic for your loved-pets when needed.

Alan Hyatt

We required after hours emergency treat for our sick puppy. The VEC provided us with emergency services and treatment and sent us home. Follow-up emergency service was required three days later but due to caseload they referred us to another clinic. The doctors and staff are professional and provided timely and informative updates via telephone with covid protocols in effect.

Mairi Babb

We have a very challenging cat and the VEC has been absolutely amazing with her every time. We have been there for emergency visits as well as specialist referrals. They manage to give her the care she requires while considering her mental health and stress levels as well. We are so grateful for the vets and technicians who have dealt with her. The VEC is incredibly organized and keeps you informed every step of the way and makes the experience as painless as possible.

Eren Bentsel

At this point this seems like the only proper way to contact you. I have called multiple times and every single time I call, your phone lines are unavailable. I have an overdue balance of 345.05 for an appointment where the doctor just shrugged their shoulders and told me to keep doing what I’ve been doing. You’re now sending me mail about a collection agency, telling me I should have paid by the 8th but I only got your letter on Monday (12th). Honestly unless it’s an absolute emergency, avoid this place because all they want is your money.

Emily Alli

We were sent to VEC as a referral from our regular vet this week as my dog was very sick and his regular doctors didn’t have the means to help him. We are so thankful to VEC and all they did! We saw the Dr. Bemrose almost as soon as got to the clinic, and she did an amazing job at explaining everything that was happening and what needed to be done. She also was very understanding and came up with multiple treatments plans and different price points to see what was manageable. They also allowed me to visit my dog as much as I wanted well he was a patient there, which I appreciated. My dogs home and on the mend now and I couldn’t be happier.

Scott Galbraith

We took our 3 month old Boston terrier here in about August 2017. We felt VERY pressured to accept an overnight visit which we didn’t feel was necessary. First we were told that he needed a test for parvovirus. The test would cost $100. The results came back negative. They then told us that even if it comes back negative he could still have parvo. They did not tell us that before the test, so thanks for the wasting of $100. Then the training vet kept saying he was dehydrated and needed an IV but if he was so dehydrated how come we were never given any water for him? Make no mistake this is a business first and foremost. Another way they pressure you is they make you wait and wait for the “final invoice” before you can leave, I guess they are hoping you change your mind. It is sad that they take advantage of people this way in a terrible time in people’s lives. That being said, there was an older gentlemen in reception who was very very nice.

Steffen Manderla

It's open 24/7 good Vet's

Crystal Williams

We brought our 12 year old female cat in recently late at night, as she was having seizures. As per covid protocols we were told we'd have to wait outside while they examined her, which of course is totally fine. After a while we heard back from the vet over the phone, and we agreed that given her condition the cat would need to be put down. A heartbreaking time for any pet owner. The vet said someone would either call or come outside shortly to bring us in to say goodbye to her. We waited an hour. A full hour for someone to let us in, to say goodbye. Finally I had to call the front desk to ask what was going on, had our cat passed on her own, we really had no idea what was happening with her...Only for the front desk staff to say they didn't realize anyone was waiting. Finally we got let in, and we get to see our cat. While saying our goodbyes, another member of staff walked in and tried to get us to look at the post-death pamphlets detailing various items you can purchase to remember your pet (paw prints and the like). I couldnt believe the complete disregard, and lack of empathy. We were trying to focus on our cat! I still dont know what happened in that hour long gap between the phone call with the vet and finally being let in. Did my cat have more seizures during that time? Was she scared and alone? I couldn't and still can't believe how poorly everything was handled. I have never been to this emergency vet before but I know I will be avoiding it in the future. I can't say if this is a common occurrence, but I would never want to risk putting another pet through what my girl went through.

Jon Fraser

The technician who dealt with our cat Max had a horrendous bedside manner. After driving our daughter (adult) to tears, she then proceeded to mock her for crying. I will never bring my pets there again and will actively discourage others from going there as well.

Hanyang Liao

Waited for 7 hours at night, doctors r doing nothing in the clinic. Attitude is BS. I just wanna ask why should we waited for 7 hours and we r the only patient in the clinic? Or u guys racist to asian people? Worst clinic in GTA EVERRR!! NEVER GO THIS PLACE!

david sandness

The vec experience was professional and productive. They diagnosed our cats issue, operated , and we took her home the next day...only use up 3 of her 9 lives!

megan foss

I had one of the most tragic events happen to me this past Saturday. I had to put my best friend down. Given the horribleness of the situation I had the best experience possible thanks to the receptionist and especially thanks to the vet Dr Laura Tindal. The amount of empathy and professionalism was more than I could have asked for. She was able to answer any question I had and helped me to make the right decision for my sweet Jetson. They also warned me that their prices are higher than other vets but I'm sure I paid less than if I had gone to my regular vet. In fact I paid $100 less than my friend did when she put her cat down at my vet a few months ago. I just wish that Dr Tindal could be my regular vet but hopefully I won't need another visit for a while.

pink gloves

Take your pet ANY place but this clinic. They diagnosed our pet with a terminal illness after checking in for a high fever - despite our argument to check for a bacterial infection, kept arguing it was terminal. They held our cat for a week (Charge of $5000) we ended up discharging him due to neglect (feces smeared /crusted all over his rear - yet they complained he wouldn’t use the washroom - I wonder why considering it was probably painful from all of the neglect of cleaning him since he couldn’t clean himself due to the cone and he food smeared all over his cone.I can only imagine how they treat animals behind the scenes. Tried to sell us illegal drugs to save our pet because he would “die within a few weeks” from the false diagnosis they gave. Ended up going with a private vet in our home after the chaos they put us through to find out it was IN FACT a bacterial infection that was cleared with antibiotics. They admitted they were wrong and discussed compensation that never ended happening. All the doctors are green and fresh out of school. Thankfully he’s happy and healthy now due to the care of an actual vet and not this horrendous clinic. The receptionists are also useless and lazy - good luck getting them to do anything but sit on their rears. While we had to wait outside they would also drag dogs for their walks by the neck even though some had broken legs. Absolutely disgusting facility. If I could rate it 0 I would.

Regina De Montserrat Calderón Cruz

Eventhough it was an overwhelming night, staff was great, supportive and calmly explained our dog's options. Staff Krista was awesome finding an ophthalmologist. Thank you all!

Natalia Lady20

People are great, service very good, EXPENSUVE but if you're pet lover money doesn't matter

Andrew

We went to this vet because of an emergency, and only because of an emergency. Our family vet called ahead and explained the situation. When I arrived they took him in but I had to wait outside due to covid. After what seemed like forever they called and told me what our vet told them. I was told he needed an ultrasound and that the tech wouldn't be in till the next morning but as soon as it was done he would go into surgery if they were right. I slept in my car as we came from out of town and after multiple calls in the morning they finally told me that it wouldn't be till later in the day. Keep in mind this is an emergency and his life is in the balance. They finally do the ultrasound and we get very few answers but are told that he needs a CT scan now because the ultrasound wasn't the best view but the CT tech had left. Why didn't they just do the CT in the morning? We are expecting him to have had life saving surgery already yet they have done nothing. So we wait another night and the following day they finally do the CT and based on the results they say we could do the surgery but it would be another day again and that the prognosis isn't good. Should have all been done within a 24 hour window, instead after 3 days and almost $10000 of ICU and scan fees, and dealing with multiple vets who had no idea what was going on because the last shift hadn't got them up to speed, we took him home. In addition to all of this, when I first arrived I told them that he is on a critical, life saving medication that he needs twice a day but they didn't give it to him until I enquired about it 2 days later. Just absolutely unbelievable. They told us that he only had days left and that the best thing would be to put him down. We took care of him and he had another month of QUALITY life. If we had listened to them we would have lost all of that precious time. This review could be so much longer and I could go on and on, it was that bad. Take your pet anywhere else. They just want money and do everything in their power to charge you.

Youliana T.

Great place for emergencies; very expensive overnight stay though - was charged $1,500.

Jessica Oman

I have used this vet for various emergencies with my dogs over the years. Yes, they are expensive but all emergency vets are. My last visit was when my dog was poisoned a few years back. After a misdiagnoses at another vet, I brought my dog here. I was impressed by the immediate care and loved the vet who treated her. He assured me he knew what was wrong, how to fix it and the outlook was good. He calmed me down in my very frantic state and didn't make me feel awful for calling 100x that night. My quote was for 950, however they actually REFUNDED 150 when I picked up my dog as they didn't need to due certain things. Ive never in my life had a vet do that. $850 is a small price to pay when your dog is poisoned and needs immediate help, and is worth it to go home knowing everything will be ok. I will never use any other emergency vet, totally recommend to anyone.

Sarah Garland

The price was very reasonable. Very good response to my pets issues in a minimal time frame. Very pleasant conversation with clinic staff.

A Bodnar

It’s difficult enough when your pet is unwell, but it’s especially trying during a pandemic! We were very pleased at how quickly VEC responded to our vet’s referral. Their touchless processes were excellent, both at our first as well as our follow up visit. We spoke with the specialist doctor on both occasions: she was clear, concise and professional. Our pup recovered well and we are thankful for VEC’s expertise and resources!

S G

We have dealt with VEC before and had a positive experience. However, this time round they misdiagnosed our cats broken hip and we were not happy to say the least. We told the vet what had happened and my husband even noted that he thought it was the hip yet no xray was done and we were sent home with pain killers and told it was a soft tissue injury. Huge mistake.

Say Lor

We have had a number of emergencies with our pets that have required the use of the VEC services. From the lovely front desk staff to the doctors, this is one fabulous place. Staff are professional but caring and compassionate. The doctors are the best in the city and consult with each other regularly so you get the best treatment in town, particularly important for difficult, complex cases. In one case, they saved our cat’s eye, when another, less experienced vet elsewhere recommended removal; and avoided costly, painful removal of teeth in our dog.

Godsgraceish

Dr. French took the time to explain to me next steps after seeing my dog. I heard sincerity and compassion in her voice as I shared my worries about putting my older dog under for the dental surgery to occur. Thank you Dr. French for your kindness and consideration. Only concern was the amount of teeth that were removed ???? and the individuals who answer the phones are unprofessionally rude. This needs to be addressed. It is impacting customer service. Update: three weeks later from the date of the dental surgery, my dog was diagnosed with cancer ????and passed away just two weeks after the diagnosis by the VEC. Once again I experienced the compassion of Dr. French and Dr. Donald who did the assessment/diagnosis of cancer.

Diane

So it's winter/cold outside. We are told to wait (no chair) outside (cold/winter) until called. There's a little standing area (warmer, at least not out in the open). I ask if I can leave cat in carrier in the corner. Response? Wait outside in the cold. This place is supposed to be for pets in emergency situations (otherwise I'd go to a regular clinic 12 hours later) and we are just going to leave sick/not feeling well pets outside in the cold?! The humans had to take off their winter jacket/coat and put it over the carrier.. there are people smoking outside. Great environment for animal patients in need of urgent care. Edit to response: I don't know if I want to say more than I did here, I paid at your clinic so I should be in file. I'm not sure if you are trying to find more details from me (I believe above review is sufficient) or if you are trying to paint me to be a fake reviewer.

Michelle Holmes

We had a excellent experience, we drove 4 hours to see the specialist, and Dr Mantivani was great, order some test and we were advised if her findings very promptly. The whole clinic seems to be run very smoothly, they were right on time for our appointment , no long wait times, great compassionate, and friendly service !

Elisa Maselli

My dog needed emergency surgery and they were able to accommodate her immediately. Staff was very kind and helpful when it came to explaining post-op necessities and needs for my dog at home.

CD G

When you walk into the back room and see a vet technician cuddling your dog in a towel to keep him warm...that sums up the kind of specialized care we are experiencing! Our little guy is currently at VEC for emergency back surgery. We are 3 hours away from him and this is only day 2 of 4 so we call in about 3 or 4 times a day to check in. Everyone has been fantastic and provides thorough updates that give us the full scope of how he is doing. Dr. Schneider and intern Kate are phenomenal people - we fully trust them and know our little guy is in the best hands he could be for this process!

Chantal C

The VEC took great care in ensuring that my dog’s surgery was fully reviewed with me before starting. Also, post surgery they were very detailed in how the surgery went and provided information for the post-operation recovery. Dr. French was very professional and her level of expertise reassured me that my dog was in very capable hands. After one week my dog is loving being pain free with her new dental root canal. Thank you so much for everything VEC.

D P

Last month, we unfortunately had to make the difficult decision to have our pet cat euthanized. For something as heartbreaking as putting down a family pet, the experience at VEC was unacceptable for the following reasons: - VEC’s rude, insensitive receptionist; - Lack of communication to the pet owner while waiting for two hours outside VEC; and - Unacceptable long wait times, resulting in our cat being left alone in a scared and agitated state before her euthanasia procedure. Our cat’s final moments were made worse by how VEC handled the visit. The vet we dealt with at the end was compassionate and did what she could, but the major problems we experienced appear to be organizational issues. Phone etiquette is sorely lacking, and receptionists should be trained for how to handle pet owners. Based on other reviews, we are not alone in this. Regular communication to pet owners needs to be improved – specifically, there should actually be communication as pet owners wait outside. On that day, there were several other pet owners who were left in the dark as well. One pet owner had waited close to 3 hours. We presume understaffing resulted in our roughly-two-hour wait — from when our cat was admitted up to the final euthanasia procedure. Either have resources in place to make this acceptable or communicate how long the wait will be so an informed decision can be made for something as important as euthanasia. We wanted our cat’s last moments to be as peaceful as possible. Instead she was left alone for almost two hours and returned to us in a scared, agitated state. We are incredibly upset and furious by this and regret that we brought her to VEC.

Julio D

On more than one occasion (unfortunately for my pup) we've been so lucky to have the VEC to take care of us. They are consummate professionals, generous of their time and sincerely caring. I trust them to take care of my furry little family member.

Nikki Morley

We recently brought our beloved golden retriever to this clinic for a serious neurological problem with her spine. From the onset...the care and compassion and knowledge of the staff was evident and felt. I quickly became confident that she was in good hands. She underwent lifesaving surgery and is now recovering. Without this surgery, she would not have had a chance. She is on the mend and happy and comfortable. Best of all, she is able to walk. Our many thanks to the wonderful staff of VEC. Without them, we would have had to say Good Bye to our Baby Girl. Thank You to VEC.

Luisa C

Dr cochrane and dr kilburn saved my dogs life. My dog was referred to by my regular vet @ Willowdale animal hospital. You could see he was in pain but he never showed it by whining or barking. He was unable to walk and knuckling his paws but not realizing he was doing it. We were rushed here and they had diagnosed him with a slipped disc in his neck and emergency surgery had to be done. They had him and took care of my fur baby for about a week. Every one at the hospital was very compassionate. They took care of him like it was their own. He's now about 90% recovered since his surgery 6 months ago. We are both grateful for the all the things that they've done and for going above and beyond my expectations.

Nancy Greyeyes

VEC saved the life of my 2 year old toy poodle Teddy! The veterinarians in the neurology department are the best! Teddy did a full year of treatment after being diagnosed with auto mediated encephalitis. Basically his immune system was attacking his brain. Dr. Kilburn quickly diagnosed Teddy and started his treatment immediately. Now he is a happy, energetic, playful 4 year old pup. if you need an expert Vet for your pet this is THE place to go.

Iben Stothers

Diagnosed my cat within minutes. Insulin shock. Saved her life. Thank you so much Dr. Smith. She's happy to be home. The best!

remi miltchin

Waited 6 hours just for the dog to be seen. The doctor looked over my dogs past history and discussed it with us. Nothing further was done. Paid over $200 for my dog to sit in the cage for a day. Waste of time and waste of money.

Guy Campagnaro

Our cat Oscar was having breathing problems. He has recovered and is nearly back to his old rambunctious self. Thanks to Dr. Doug Mason and staff. Very awkward procedure for admittance and pickup,but understandable during this time of physical isolation.

SeeTheChameleon

I was desperate as a new resident of Toronto, my cat needed help and I called nearly 20 vets before this one took him and I'm so glad they are the people who did. As fast and painless as the experience could be, it was. They were kind to my cat, they were kind to me and vet trips are never cheap but I don't feel like I was made to pay for a bunch of questionable or unnecessary tests. 10/10 recommend, this is my permanent vet for sure!

S. E. S.

Helpful staff and thorough explanations provided by neurologist Dr. Kilburn prior to and after MRI. Parking can be a challenge unless you use the underground parking, but we ended up getting lost.

Joe Azzopardi

Good stuff very knowledgeable I just didn't appreciate the judgmental attitude when I asked for some references on male dogs to breed my female. I felt as though I was almost reprimanded people need to learn how to just do their jobs and keep their opinions to themselves!

Asrar Alomar

I am so happy and comfortable, with the Services of the Veterinary Emergency Clinic, they have Amazing, Kind Doctors and Professional. As well as, they have so kind and helpful staff.

B Schr

I can't thank VEC enough for their care and compassion towards not only to my pet but to my family. My dogs life was saved under very dire circumstances. Thank you VEC Team.

Lynn Kees

The best decision I could ever have made was putting my dog's care in the hands of Dr. Doug Mason and the VEC Team. I truly appreciate Dr. Mason's very thorough and honest approach. In these times of virtual and telephone communication it is such a special pleasure to have Dr. Mason escort my dog out of the clinic at the end of his visit.

Evan Clark

Pros: the doctors are amazing and were able to take care if my pet fairly quickly, and professionally. Mixed: due to covid i was unable to enter the building, which was very hard, but they did offer a video call to see my pet which was kind. Cons: very expensive vet bill, even by toronto/emergency standards (the level of care was worth it). I was told incorrect information from one of the receptionist (was told id get a refund but they were looking at the wrong file, which caused my to panic) Overall i would recommend this vet in an emergency

JJ Estok

The Doctor helped us and explained how the procedure was going to go and agreed it was his time. The family had time alone with him and we were there until his end. They made his passing easier for us and did offer consoling. I would thank and recommend the staff.

Renata Baron

Several of my pets have been treated at the VEC over the years. The team is caring, professional and takes the time to thoroughly explain their diagnosis and treatment options. It’s always been comforting to know that there’s always an option for quality after hours care should my pets need it.

Lorna MacGillivray

Lilly, my 10-year old beagle had surgery to correct a umbilical hernia. Everything went perfectly from the initial consultation, through the surgery and discharge yesterday. Communication was perfect. Dr. Ringwood was excellent. I would recommend VEC without hesitation.

Asia Ercan

Responsive and effective. They do tend to get busy, but work hard to do all they can do. We thoroughly appreciate all the help they have provided our epileptic french bulldog today. Thank you so much!

Jazmin Burri

My cat was very, very ill and she was rushed from the West End Animal Hospital to the VEC. They were very upfront with me and explained everything in detail- not rushing on the phone at all. I felt like they were genuinely taking a lot of time for both myself and my cat. My cat was in the ICU and Dr. Coustos was caring for her. Dr. Coustos called us every morning and throughout the day to give us upstairs and answer ALL of our questions. She didn't put pressure on us to make any decisions, instead she thoroughly explained every step we could potentially take and left it up to us. I've never experienced such a lovely vet in my entire life. Although heartbreaking, due to being at our cap financially, we thought we were going to have to euthanize our cat and Dr. Coustos was so supportive and helpful. Our little lady (Franny, the cat) ended up randomly getting better and stayed another night in the ICU and was able to come home. I am sooo relieved that she was in the care of the VEC. Obviously, I am happy with the results because Franny got to come home, but even when we thought it was the end we still were so happy with the VEC. Highly recommend.

Caryn Katz

We have found the care here to be exceptional. Our pets have visited several of the doctors here and they have all been knowledgeable, caring and forthcoming. The staff members, from reception through to medical specialist, have been amazing.

Yan Julia Zhu

Great doctors with loaded knowledge and caring for pets. Staff is trying their best to be nice but obvious too tired from 24/7 shift and has an attitude and not patient while helping. Location smells and kinda dark and messy even though I see cleaning person coming out and cleaning. If this is the only choice for your pets' emergency or referral then it's good but if you have another choice maybe that would be better.

Cheryl Colman

I recently had to say goodbye to one of my beloved cats. Dr. Mak from the Toronto Veterinary Home Euthanasia Services came to our home and was very kind and compassionate. He did not hurry us in any way. His main concern was that my cat was relax and feeling secure. It was a very gentle experience. I highly recommend the service.

Just Me

Bad experience at the VEC with Cassandra, who is extremely rude and really shouldn’t be talking to pet “parents” in distress. She lacks compassion and her manner on the phone was curt, condescending and downright rude. I am not a vet, and lecturing me on something I “should know” is unhelpful and kind of mean in the moment. Maybe it’s time for Cassandra to take a break from speaking to clients since she lacks basic human decency and professional phone etiquette. Never going back!!!

james nadon

Horrible clinic the eye doctor is rude and the clinic provides outright lies. You could not pay us to bring our dog back here.

Robyn Goldman

Sunday evening during the pandemic, my 9lbs Morkie was attacked in the park, and with limited options I had for 24hr emergency vets, I went to VEC and had an incredible experience. Luckily I have never had to go to a emergency vet so I wasn't sure what to expect or how expensive it would be. They were fantastic, they were upfront and accommodating. From a price point I found they were very transparent and reasonably quoted. Hopefully I don't ever have to go, but in the event, I will 100% return to VEC. Thank you for taking such good care of my furbaby!

Sheilagh Stewart

We were very satisfied. The surgery on Ringo Starr's tail went well and his most recent visit - in relation to his eyes - was handled well in these COVID times.

Grace

I've read the reviews below and my own recent experience is as troubling as many have shared. I'm terrified to relay too much information or I will be like the woman below who received a letter from the clinic barring her and her pets from the clinic. There was little compassion shown to me with the loss of my pet and any questions posed to them where met with a defensiveness that was cruel and unkind, making me think they had something to hide, or just didn't care. I worry about the culture of this clinic and I will do everything in my power to never have to go there again. Only one person whispered 'I'm sorry for your loss' when I picked up the ashes of my beloved pet who passed while under their care.

Juli and Joe Belliveau

We left Jersey at the hospital for an ultrasound and for iv overnight. The vet called within 30 mins of leaving the hospital to update us on Jersey's condition after already having had the ultrasound. The overnight vet called us at 6:30am to say we could come and get her that day. We did and received money back since her stay was shorter than expected.

B

Worth the drive from the country. They have every technology to help save your pup and the experience and education to properly use them. The staff is incredibly compassionate. Highly recommended.

Courtney Shanahan

I have been bringing my pets here for their emergencies For years. Recently my pet rat was experiencing respiratory trouble. The staff here were very professional in telling me that they don’t specialize in rats but they still took him in. They were still able to check him out and provide the needed antibiotics. They also provided me with small animal vet contacts in city. I am quite sure had I not brought my rat in he would have gotten really sick. These guys here saved my rats life.

Tak Gord Takasaki

Even though were in a pandemic shutdown and every business is doing their best to combat this virus, our experience was quite surprising, our appointment was very impressive, informative, done in a timely manner, Woody was back on his way home in an hour after his appointed time.

Debs Stewart

When I rushed my dachshund to the clinic with suspected IVDD. They saw him immediately and made a quick diagnosis. Dr Schneider and his team were fantastic, especially as his emergency visit coincided with Christmas and a trip to go and spend time with my family as they live abroad. He had surgery the next day and he remained under observation for 10 days. They absolutely had the human touch and they kept me calm, sane and even made me laugh during a very difficult time. Me and then my proxy got daily updates on his condition. Poor little guy was in hospital over Christmas but it was clear to see that they looked after him and gave him plenty of attention and love. Was it expensive? Absolutely! But spinal surgery is no walk in the park and I was informed prior what the costs would be prior to making the decision. He’s still recovering but I’ll be forever grateful to the VEC team for looking after my little man over Christmas and getting him back on his feet. I’d recommend this neurology team and clinic any day of the week. Monty and I can’t thank u enough.

Norah N

Very unsatisfied with my experience at VEC. Was referred by my regular vet to see an opthamologist for my kitty. I was escorted to the specialist's office at the back of the clinic and passed by dogs lying sedated on tables with IVs looking like they came right out of surgery being wheeled left-right and centre. It was chaos! Animals were everywhere and people were everywhere. I was dodging people and animals alike. This clinic is disorganized and messy!! We get to the eye-doc's consultation room and immediately 2 people come to put drops in my cat's eye and do some tests. They didn't introduce themselves or tell me what they were doing. I asked, what is that? The lady tells me to sit down. They told me my regular vet didn't send over my cat's medical history (and almost blamed me as if its my fault) but 5 minutes later someone came in with a folder of her history! Waited 10 minutes for the eye doctor to actually come and see my cat. Didn't introduce herself, her role or anything. She brought with her what I assumed was a veterinary student - didn't ask my consent for a student to be present nor did she introduce herself either. This eye doc has NO professional relational skills, and did not offer any sympathy, did not make eye contact with me while giving me a diagnosis. Charged me $300 for 5 minutes of her time when I was originally quoted $180. They are not transparent about what they are doing and the costs associated. I am left feeling like I was taken advantage of and have questions regarding my cat's care. I am a student in healthcare and this is a completely unacceptable way to treat a client.

Andrea de Koos

The vet was very caring and understood my dog was a rescue, was in distress and very nervous. The diagnosis was conjunctivitis, a simple diagnosis which was missed by my vet. They managed my time expectations, and answered all my questions.

Sasha Rice

My cat has been having ear trouble, seen a specialist here that referred me to a surgeon because there is a mass in the ear. Was given a verbal quote ($4000-4500) and told that the surgeon would do the CT scan and surgery in the same day, so I booked the appointment based off of this information, which I had to book time off work. When I arrived for the appointment, they took my cat out of the room to do a physical prior to the CT and when my cat came back he was bleeding profusely out of his ear, and when shaking his head could hear lots of fluid (assuming blood inside his ear). Then I was told the price was almost $2000 more than verbally quoted and the surgery would not be done the same day as the scan. I decided to leave with my cat and not proceed as the information was very different and my time off and finances were based off the original information. They still charged me for the consult with the surgeon although I didn't proceed based off the misinformation given to me the previous visit. Customer service is not a strength. My cat now has fluid or blood in his ear which was caused by there physical exam, deciding if I take him back to a vet to see if they punctured something while doing their physical exam.

Kate Smith

Brought my cat in, I was told she was just old and had injured herself, even though I insisted she hadn't as I was home when the trouble started. I found her a regular vet, and she had to be put down less than two weeks later due to a tumour they found on her first exam. How did this hospital miss it? The triage nurse/vet had the worst bedside manner. And the vet was training a student, who only learned to ignore critical information. Maybe spend more time actually looking after the animals rather than just trying to earn your money. If I had another cat, I think it would have been more humane to keep her away from that place, and just go straight to a qualified individual the next morning. $1000 to be told there was nothing urgent, only to have that completely disproven less than two weeks later. DONT GO HERE.

Christina Mills

EDIT for second encounter at this clinic: Called on a Friday to get refill on prescribed antibiotic as I ran out sooner than expected. Was told the vet who prescribed it wouldn't be in until Monday and then it would be 2-3 days before it was ready. SERIOUSLY? Someone else can't do it? Vet was amazing but I was first interrogated by the triage vet tech about why I would bring my cat whose "eye looks a little red" to "an emergency clinic on a Sunday night." Need better sensitivity training. I was already distressed and shouldn't have had to get on the defence or advocate for my cat to be seen. I understand things are very busy and stressful right now but more considerate language could have been used, such as as "I see that your cat's eye is a little red, but since we're very busy tonight with more severe emergencies it may be a few hours before we can take a look." I had planned to provide this feedback via private email in the interest of continuous improvement rather than public complaining, but they don't supply an email address on their website. Maybe hire a public relations person?

Chica Andrews

Had a scheduled procedure with Dr French. (Dentist) The covid protocols are amazing and very little waiting. The team was great and Dr French was so warm and easy to talk to. They communicated any and all costs very openly upfront and called to tell us how she was as soon as she was finished. They also checked again in a few days to make sure our pup was doing well. Couldn't have been a better experience.

Pity Tico

Staff was extremely kind and fast to attend my dog tonight (Dec 25)! I greatly appreciate their service and attention. ❤️

Derek Yung

Incredibly slow, no updates on what happened to my anxiety-ridden dog for more than 4 hours (only received an update after calling multiple times along with a passive aggressive response from the receptionist). Dropped off my dog at night time and watched the sunrise when I was finally able to leave. It's unfortunate I could not give lower than a 1 star rating. Update: My dog is also now scared of being picked up and handled when he had never shown these behaviours prior to his visit at this emergency clinic. If you value your pets' well-being, do not take them here.

Thao Tran

Our cat was taken care of by Dr. Doug Mason at the VEC after it was discovered that she had kidney stones. He was very professional and knowledgeable, he explained everything in detail and gave us the information we needed to make an informed decision with regards to her care. We were anxious and worried about our baby girl, and Dr. Mason understood that and kept us updated regularly with regards to her status and care; he gave us a call at 8am, when lab work came back, and before he left for the day everyday that she was in the hospital. He took the time out to answer all our questions, as this is our first time going through something like this. The staff at the VEC also helped us zoom with our cat at night so that we could see her ourselves, and talk to her. We appreciate the hard work and care Dr. Mason and his team provided during her stay with them.

Marie VW

On May 18th we had to unexpectedly put our senior dog down after bringing him to VEC. He was very sick, and almost 11 years old. Due to COVID, I had to go in alone to be with our dog for the procedure and it was extremely traumatic. The staff at VEC were incredibly patient and kind. They never made me feel rushed and took the time to be with me while I cried, and answered my endless questions. One staff member in particular, a woman named Laura, was very kind to me and my partner (both on the phone and in-person). I immediately connected with Laura and she truly comforted us that day (hands down the hardest day of our lives). After our dog was put down I held him for quite some time. When it was time for me to go, I asked Laura if I could pass my dog to her before I left. Laura obliged me and suited up in head to toe PPE just so I could have the comfort of having her let me pass my dog to her before saying a final goodbye. Our dog was sick a lot throughout his life and we have taken him to many vets and emergency clinics. VEC is hands down the kindest most empathetic veterinary clinic we have ever used. Thank you to everyone there, and especially Laura.

Gabi White

The doctor and vet techs were highly intelligent and very caring. The doctor spent a lot of time talking to me about my puppy’s condition and they sent me home with all of the info I needed to take care of him and monitor him. Love that …

Archer Dixon

Competent but with all the compassion of a reptile! The good: they are well organized and competent The bad: Terrible bedside manner and highly money focused. Yes, it's a business. But it's also a place to to care for a living, loving animal. Our dog had its guts spilling out (literally cut open) and we got a horrible experience during the stressful time.

Paul Hirst

Excellent treatment with friendly service and fair prices. Very happy how our dog was treated and she is in full remission. Thank you to all of the vets and technicians. Willow says THANK YOU!

Tom Nowers

My Westie and I met with Dr. Mason , Internist, to discuss a bood test result that was 4 times the expected value for a liver enzyme. The discussion was relaxed, informative and reassuring. The need for an ultra sound and the expense was clear and logical. After, I was referred back to my regular vet for a specific follow-up test. I found the spaces to be clean, the service polite and friendly. I went for an arranged appointment...not an emergency consultation which is more costly. Wish my dog Oliver luck!

OneQt Piesam

I have mixed feelings about this place. The staff were very caring and knowledgable. However the specialist we dealt with was quite arrogant. My cat had bladder stones and was blocked. My home Vet could not perform the procedure and his surgeon was busy so we needed to take him.to the VEC as they could not even get a catheter in him. My vet and his colleague both recommended a PU surgery as he had severe scar tissue that blocked his urethra as well as the stones. The specialist said that he would be fine with just the bladder surgery and prescription food. I was quoted around 5 grand. We questioned him about the PU surgery and he was arrogant and said he didn't need it. Made it sound like my vet didn't know what he was talking about. He had the stones removed. But the developed a huge blood clot. He was in ICU for several days. The clot finally passed and was given the all clear to leave. We paid nearly 10 grand! After a week of healing and hours after he finished his muscle relaxer meds, he blocked again. We took him to my vet, who said he still needed the PU surgery. We booked him in with his surgeon and paid an additional 2 grand. It's been two weeks and he's healed beautifully and no problems with blockages. I'm pretty upset that the VEC didn't do this surgery as well as was suggested by my vet. I feel like this would have saved my cat a lot of stress and us a lot of money in the first place. It's been a month of hell for my poor kitty. I will say that the resident Vet that contacted me daily for updates was exceptional. He really cared about my kitty.

Min Pei

Rescued a cat that had fallen from an unknown height in my condo. No one stepped up to take the poor kitty to the vet - it was bleeding and clearly limping. They had no problem charging my credit card. But when I called to follow up to see if the kitty was doing okay and if it was still there, they told me that since I wasn't the owner, they can't tell me. I pointed out that PIPEDA doesn't apply (privacy information act) as unfortunately animals don't count as being, and if they charged my card, then I have the right to know about what I paid for - their answer : that's the rule. This kind of attitude is EXACTLY what's stopping people from HELPING. It is absolutely outrageous.

Ramesh Rajoo

I brought my puppy in for an examination on the 28th of August for he was experiencing discomfort. It was a terrible experience.The hospital's CT scan was down but they were never honest aboit till 4pm the next day.i was told to make deposita so thatvthey could rouse the neurologist from his sleeping hours to inspect my puppy. After making the deposits, i learnt that the Neurologis only arrived at his scheduled time of 9am versus earlier. Moreover, the neurologist kept providing excuses amd stalling the suppposed CT scan for my puppy.Eventually at 4pm on the 29th of August, they advise d me that the CT scan had broken down again and I had to transfer my puppy to North York Animal Hospital. The lack of compassion and empathy shown by thr neurologist has been deeply disturbing and disapppointing. The reception desk at this hospital ia equally incompetent amd lack sympathy for any pet owner who comes to their aid.

Laura Jarvis-Whitehead

I was referred to animal Opthalmologist Dr Grey by my regular vet after repeat occurences of eye problems with my 14 year old Shitzu. She immediately diagnosed him with a non treatable eye ulcer, did a 10 minute on the spot procedure and we were on our way with meds in hand. After only a week my dog is amazingly better and so much more energetic. Months of eye issues and pain are hopefully being him. Staff is very efficient and friendly. Both times (exam + follow up) I had an appointment but had to wait awhile, but the care was worth it.

Andrew Power

Our young dog got very sick, very suddenly and we brought him to the VEC. Unfortunately he did not make it, but we were so overwhelmed with all of the kindness, compassion, care, dignity, and respect we were given during the whole horrible ordeal. There is no doubt in my mind that the staff did everything they could do save our dog. We were given a private room when we were emotional, and we were given all the time we needed with our dog after he passed. Thank you VEC for everything you did for us and him.

J Houston

Although I usually give positive reviews, I was very saddened that when I attended VEC to pick up my belated pets ashes, the name on the urn was incorrectly spelled. Not only did I have to wait a month to receive my pets ashes, now I have to wait to have them correct the name on his urn so i was unable to bring him home. All his documentation had his correct name and the staff at VEC should have realized this before calling me and having me drive to VEC -- putting me through another trauma. So sad and heart-broken. So I hope they get it right and I can bring my pet home to his resting place -- I have given you 2 stars because although you treat pets with care, your prices are very high for diagnostics and not noticing the urn with an incorrect name is just not compassionate care.

katia lourenco

They missed diagnosed my dog, they got a vet student to diagnose her and she said she had a cyst and that it would pop soon! So that we should wait a month or so. Later to actually find out that she actually had cancer from another vet! Within that month I could have gotten her the proper care instead of putting her down.

David Richardson

Good clinic. Much bigger than expected. Access is actually from Mcmurrich street and there is street parking there. My dog had blood in his stool so we were really worried. The front desk service is efficient and they had a nurse triage him within 5 minutes. The nurse determined that there was no immediate risk and we were placed in the queue. After about a 30 minute wait we were let into an exam room. We met with a lovely vet who was very thorough and explained everything. Once the exam was done and she had let me know her prognosis she left and came back with pricing for various alternatives for treatment. As with any vet there was a light sales pressure applied and her confidence in her prognosis dropped a bit as she recommended various tests. Based on her original prognosis I made selections. The pricing was very reasonable and inline with other vets I have used. Base appointment for my issue was $100 with an additional $50 for the emergency fees. The tests were in line with what I pay our usual vet. Overall I am very happy with the experience and if you need an emergency vet you should do well here.

Elsa Chi

Dog was sick. Long wait because of my dog's good metabolism. Lady at the front is not kind. Waited for two hours and was told that we would get a call once it is almost my dog's turn. When we got the call, lady asked us if we were still going and we said yes. She restarted our time. Also, there is no free parking and parking was really expensive.

Karen Gilmour

My cat was at the clinic for two nights. It was often hard to connect to a vet and I spoke to a different person each time. The information I received varied considerably. One vet said my cat had a 'fever of unknown origin' and should see an internal specialist but the next day another vet told me he just had a respiratory infection. When I picked him up he clearly had a bad respiratory infection so it is hard to understand why I was told such different things. I was told to fill a prescription for him at my pharmacy. I spent $80.00 on a prescription (on top of the huge amount of money I paid to have him looked after). I could not give my cat the pills because they were about an inch long and my cat was having difficulty eating. I am really wondering why the vet would prescribe something so impractical and useless. The bill was astronomical and I really do not feel they helped my poor animal very much at all.

Jennifer Lewis

I was very pleased with the level of service my cat received at this clinic. My cat is not the easiest to deal with when it comes to vet visits and they treated him with compassion and understanding. Our vet was very thorough and took the time to explain everything. I would not hesitate to visit this clinic again.

James Wu

Mixed feelings: The doctors were attentive prices are high. They will try to milk every possible procedure(s) out of you. Eg. Extra x-rays( even though our pup had one prior with papers) Counter help can be helpful but they have one sour apple amongst them. Tends to be busy during mid day. Parking availability can be an issue. Underground and street parking available. I would only go here if its a last resort.

Anthony Garcia

As with another clinic I reviewed on here, I was reluctant to visit this vet due to some of the negative reviews and the fact that emergency vets are, by nature of the service they provide, more expensive. Unfortunately my dog's condition was fading rapidly and I had no choice, but I found myself grateful for the care my dog received, especially at 2 in the morning on a Tuesday night. Dr. Beth Lamborne was very knowledgeable, friendly, and attentive as she listened to all of the information I could provide to her about my dog's condition. She was also very honest about her diagnosis and even when told that money was not an object, she made it clear that she was still confident that further treatment would only prolong his suffering and that saying goodbye was the right decision. It was also very obvious that she did not come to her prognosis lightly. With this option in front of us, Dr. Beth was very compassionate. She gave us time alone to make our decision and comforted us as much as possible as we discussed it when she came back. Despite only knowing our dog for the short time he was at the clinic, she obviously cared and was very delicate and humane during the procedure. Afterwards, she allowed us to have as much time as we needed to say goodbye and genuinely seemed to care about our well-being. As a footnote, when we returned a few weeks later to get our memorial paw prints, she asked to see them and even hugged us. Such a seemingly small gesture really meant a lot and enforced my opinion that I had made the right decision by coming to this clinic. Cost-wise, it was a bit more expensive than our regular vet, but it was not a surprise due to the fact that it is an emergency clinic that provides 24-hour service. That said, it wasn't an extreme jump from the cost of any other vet I've visited in Toronto and on-par with pretty much any other emergency clinic. In terms of finances, if your pet can wait then you should see your normal vet; if it's an emergency, you won't find many places (if any) downtown that are cheaper than VEC. When it comes to quality of care, however, based on my experience with Dr. Beth you can feel confident that you will get the best and most compassionate service possible.

Frances Iafrate

Our dog was gravely ill and needed surgery, the staff here are courteous and informative while being caring and understanding of the families they’re dealing with. All procedures and fees are clearly explained and we are receiving amazing ongoing support for our pet also. Highly recommend.

Bella Raponi

We were grateful that the clinic was able to see our dog at a time when he really needed help. The staff were very compassionate to our needs and those of our dog. The diagnosis was spot on and our dog received the treatment that he required. Our baby is doing well and back to his crazy self.

Dan R

This place has been a life saver for my dogs, but just be aware that they can't provide the best help sometimes for small or exotic pets. My ferret had some issues which they incorrectly diagnosed, but they did admit that at the time they weren't expert in exotic pets. Personally I think they should be more upfront about that prior to visiting. Seek a second opinion in those instances, if you can. Otherwise, for my dogs, they have been great when I needed them.

VZR

Had to edit, after three years of being a happy client. Unfortunately my dog was suffering from pain, a hunched back and low energy. I took her their TWICE before they diagnosed her with a UTI!!! This did not seem right, and I asked multiple times if her symptoms could be for something more serious? No no no, finish her antibiotics and she’ll be fine. All done, and still not fine. Took her to a specialist where they finally diagnosed her with a herniated disc in her neck. Why didn’t they refer me sooner? After this experience I expressed my disappointment in how my concerns were ignored.. never heard anything back. There are some great people who work there but it’s become too corporate and it’s all about the numbers now.

Jane Thitika T

I went to get my dog treated for hotspot. Had to wait over 2 hours. The doctor was nice and explain everything clearly for me which was highly appreciated for a new owner but that was the only positive thing. When the dog was out, they forgot to give us the collar, told me to just go put home and put it on the dog myself. I also received a half full container of pads that i paid $45 for and when trying to make a phone call to ask if i can go get extra that were missing I was told someone would call me back and doesn't seem to care if the dog needed the pads to continue the treatment. I wish they feel more responsible. Update: finally received a return phone call and they apologize and said they would give me a replacement so thank you for that.

Robin Peacocke

Staff is always friendly, efficient and knowledgeable. I have 2 cats seeing specialists at the VEC and I’ve always been happy with the service and care.

Heather Boots

My dogs have been to VEC multiple times for both dental surgery as well as various orthopedic surgeries. Every time they have received outstanding care and service. Thank you very much to Dr French and Dr Ringwood as well as all the amazing staff for improving my dog’s lives.

Simon

I wouldn’t leave my worst enemy’s pet here..........I would give less than one star if it was possible, if you have any choice in the matter avoid this place at all costs and take your pet to the Mississauga Oakville Vetinary Hospital or face slow torture by lack of communication The issues, of which there were many, that we had here weren’t related to their ability to care for the animals but rather their ability to communicate and provide updates. Curiously the communication prior to us paying the estimated $7,000 of costs had been impeccable but disappeared as soon as payment had been made One example (of many), our pet was in for surgery which was high risk due to the breed and thus high stress for us so you would imagine we would have received an update soon after the surgery was complete.............WRONG our numerous calls to the clinic over 6 hours following the surgery went unreturned and we obviously feared the worst, when we finally had our call answered by a very junior technician (who was unable to provide much value) we ascertained that our pet was in fact still alive Post surgery care instructions were poorly communicated and we had to follow up repeatedly to obtain results of tests that they had undertaken When we raised these concerns with the coordinator at the clinic we were repeatedly told that we wrong and it was clear that the feedback wasn’t being taken on board Stay away....a million miles away

fan anita

Really nice vet. Clean rooms and friendly people. I took my broken leg chinchilla there, and they treat her nice! And they ask me to come here a day after and a week after for two months. All re-checks are free except payment for medicine. Now, my chinchilla heals great! I also took my first cat for vaccinations and treat the ringworm. All good! Gonna take my second kitten for vaccinations,too!

Carolina C

I deeply appreciate the efforts to save my cat. All the staff members were amazing. Special thanks to Dr. Mason and the amazing doctor (apologies for not remembering her name) that performed the euthanasia on Aug 8. During a so sad time, I found the highest standard of care, but more importantly, two human beings able to demonstrate compassion and empathy. Thank you.

Nathan Jacobson

Have used them in the past. Professional and caring, and there for you 24/7.

Joanne Berg

My beautiful Scottie was diagnosed with cancer when he was 5 years old. He was given a few months to live. However, the staff at VEC were exceptional in their support and expertise. My dog had surgery, chemotherapy and lots of love. He beat the odds and survived another three years. Fernanda Montivani and her team were exceptional. When we walked in, Geordie was treated like a star. The extra care and love from all the staff certainly helped !! I will never forget the care that my Geordie and I received! I wish them only great success! They deserve it.

Jon Barrett

We have never experienced such a rude and uncaring doctor as Dr Ringwood in our lives. We are both medical professional and shudder to think what another professional would be so callous , uncaring. It was clear that all they were interested in was aggressive investigation with no time or thought to other options. If there was a professional college I would report. In addition he gave us medically incorrect information. A stage 3c anal gland cancer has not been shown to have improved survival with chemotherpay according to published literature. I suspect his recommendation was based on his pocket book and not the best interest of our pet. When asked about the options he looked at as with disdain and said “ do I look like a palliative care doctor ? “

Steph P

Only go if you want to be treated like garbage by the front staff. Thank goodness there is another 24hour emergency hospital on eglington. I will not be bringing my pets back to this a place that treats clients like that.

Nikki Grewal

Took my dog to see Dr. Beck (dermatology) and was very happy with the experience. She is very knowledgeable, thorough and helped me understand my dog’s condition while going through treatment options in a very detailed and easy to understand way.

Marcel Piconi

Take your pet somewhere else! I waited for 3 hours so my cat could be seen by a vet. The cat had worms and I just needed the medication. After seeing the vet, other hour past by so I can get the medication and the vet didn’t even want to instruct me or apply the medication right away - probably because I didn’t agree with the 700 bux quote he initially proposed for the additional exams and other things. Interesting enough it took longer to get my bill when I made clear I wouldn’t pay for more than the consultation and the medication. Also, place was filthy and I think I got a couple fleas back home. Seriously, try other place!

Terilyn Sainsbury

Although the outcome of our pet was not ideal and we will miss him dearly. The doctors and staff were accommodating, respectful, and worked their hardest to make the process as good as it could be. My heart is broken, but I thank you. When in doubt just go to VEC.

Alexandra Calzavara

The only thing this clinic cares about is your money. After a costly leg surgery in February, we had to bring back our dog last week because he was limping again. After a comprehensive exam they found that the pins in his leg were the source of the inflammation and needed another operation to remove them. They kept him overnight and told us they would call us the following morning so we could talk to the surgeon before she proceeded with the operation. We received a call that night—thinking it would be a welfare update—but no, it was with reception to go over the bill. They said they would send us the invoice that night. They did not. When we asked about how our dog was doing, they were not able to give us an update, but we were told someone would call us to give us an update—they did not. The next morning, we did not get a call from the surgeon, or anyone from VEC, to inform us that our dog was about to be going through his surgery. We had many questions to ask the surgeon, and they proceeded WITHOUT INFORMING US WHATSOEVER. When we called, we were forced to leave a message with reception each time, telling us they would call us back. They never called us back. At around 4 pm, we were obviously getting worried, so we called back for the FOURTH time. Reception at that point couldn’t determine which department our dog was in (here’s a hint: he was getting a surgery on his leg, didn’t think that would be hard to figure out) and ONCE AGAIN we were told that we would get a call back because they couldn’t reach anyone in the department. At this point I had it, and demanded they find someone we could talk to about our dog. Miraculously, they found someone moments later and she told us our dog was ready for pickup, unless we wanted to leave him there for another night ($1000). Obviously we were determined to get him the hell out of there ASAP because who knows when the operation actually occurred and for how long he’s been ready to go home. As we go to pick him up, we still have had ZERO communication from our surgeon, Dr. De Groot, NOR had we received our invoice. We had to write an email asking for the invoice, which came 2 days after his initial intake, and it didn’t even include a subtotal once it was finally sent to us. The issue was that they had our wrong email, because they were negligent in assumption of the spelling of our last name, and never bothered to check with us. Finally, it’s been a week, and my dog still has stitches in his leg. Our discharge instructions have zero information regarding these stitches. It’s a good thing we’ve had experience with dogs in surgery, and knew they likely had to come out soon, otherwise he would be stuck with these stitches in his leg due to their negligence in their discharge instructions. I call yesterday and was told I would receive a call back later that evening. Of course, we did not receive a call. I call again today and I was told again that no one in surgery department could take my call I would receive a call back today. Fed up, I demanded again to speak to someone in surgery because stitches are commonly supposed to come out within a week to avoid the skin over growing them. Miraculously, again, they found someone to answer my questions. Of course I’m extremely impatient as I’ve spent nearly $10,000 at this clinic in the last half a year, and their utter lack of care regarding to anything that isn’t the money they’re taking from you is cynical and callous. The woman I spoke to said he had to come back into VEC next week, which was not written anywhere on our instructions, nor was it told to us when he was discharged. The only thing they told us was to see our own vet within 2 days of his procedure, which we had done, which is what I told her. She immediately gives me attitude telling me that I’m welcome to go to my own vet if I don’t want to go back to VEC. As if. As I said, they care about one thing and one thing only. This clinic should be your VERY last resort. There are plenty of clinics in this city who actually care about your animals.

kevin toft

Spent $400 for tests. Told results next day but 5 days later still no results or callback after three calls into the clinic. For emergency vet services seems fees or service to me.

Hannah Aftab

The VEC took great care of our kitten in an emergency situation. They were able to diagnose the root of the problem with an ultrasound a few hours after admission. They were great with updating us often and were open and upfront about costs, risks and advice.

Shima S

We highly recommend avoiding this clinic both for emergency services and for specialist service. This clinic does NOT practice the standard of care. We brought our very sick dog here during a medical emergency, and were mortified by his care and treatment. We had called them twice on the way over, so they knew we were on the way, and they knew when we were arriving. We had to wait outside for a phone call due to COVID. After a 20 minute delay, we receive their call: they said that before anyone looks at him, they need a deposit. We were shocked--we brought our dog in for EMERGENCY care, and expected him to be seen as soon as possible. I provided my credit card details while holding my limp dog in my arms outside the emergency clinic. We were mortified that their priority was finance in an emergency situation. As a doctor, I was particularly disappointed, because this would never happen in human health care. I value my dog as part of my family, and in an emergency situation, no person or animal should be left to die while admin process a payment. Our dog, who had been vomiting non-stop, was admitted at 7 PM. We placed him on the cart and the vet tech wheeled him inside while we waited outside. Our dog was supposed to be admitted into internal medicine directly, since his internist was at this clinic. He was supposed to have blood drawn. We were supposed to get a call in the morning. None of that happened. I called the clinic repeatedly throughout the morning, and learned that no blood was drawn, and he was not seen by the internist. It wasn't until the afternoon of the day after his admission that his blood work was done (it was sometime after 1 PM). His electrolytes were dangerously abnormal, which was not surprising at all given the amount he was vomiting. They had done nothing to correct the abnormalities, given they had only just gotten the blood work back. He had deteriorated significantly overnight. He was now in multi-system organ failure. (Just 1-2 days prior his organ function markers were normal). Prior to this admission, I had called the internist very concerned, explaining that he was vomiting persistently, his gums were pale (consistent with his anemia worsening), he was delirious, etc. I was given the bad advice to wait and monitor at home. In reviewing my dog's chart after he passed, I saw several very concerning signs on his lab work leading up to his admission (for example, a big drop in hemoglobin in a short time that would have been extremely concerning to me, but did not concern his specialist). Sometimes health outcomes are unexpected--I know that. However, communication, transparency and good care is always expected. That was not what we received. Our dog was discharged in worse health than when he was admitted. His treatment was not timely. There was no communication with us. To be blunt: the differential diagnosis, management plan, and prognosis were completely non-sensical, and served only to prolong suffering. In situations of life and death, I do not trust this clinic.

raymond woodcock

from the moment I called the clinic I had an excellent experience - my cat had a urinary problem on the eve of new years and I rushed him in and the place was totally packed - the two receptionists working were wonderful. they took my cat in with in 5 minutes and started treatment and I was speaking with a veterinarian doctor within minutes and she took about 45 minutes to explain every thing to me - they followed up with me twice a day and my cat came home all better and very happy considering all that he had gone through - it was expensive, but the service was absolutely excellent !

Bryn C

I brought my dog in due to an emergency and the intake system was extremely difficult. Despite having pre-called and told someone would be waiting I was put on hold repeatedly. My dog was taken in for 2 hours without any update despite my request and being told someone would be calling me back (time was of the essence and no treatment plan was communicated to me). Additionally, I was hung up on at one point. I am sure the clinic is very knowledgable, however, the many people frustrated and unclear on their pet's wellbeing standing outside is disappointing.

Shelby Billings

I took my dog in after she was bitten. I couldn’t have asked for better service! The receptionists were all extremely friendly and responsive. The vet was amazing and kept me up to date on how my dog was doing during her stay, her instructions were very clear and helpful. I Just want to say a huge thank you to everyone, my dog is very anxious and scared and they took extremely good care of her ensuring she was safe and comfortable.

Duane Gregory

I cannot give an accurate review of this place because I was only there to do some Electrical installations. There was a lot of employees working there & they seemed to be taking good care of the animals though. The employees were talking very nicely to all of the animals & I believe that they genuinely cared about the well being of all of the animals as well. I do not own a pet myself & I am not sure if this emergency veteranary facility is the right 1 to take your pet to. I would check other resources like internet reviews for yourself to get more information on the details of this facility. Hopefully you never need to use their services & your pets stay healthy & have long happy lives.

Dalia Gebran

I had a great experience with VEC. They took good care of my puppy in a timely and professional manner at these difficult times. It seems to be very well managed for those who feel anxious about social distancing.

Amanda Parris

Didn't love having to be at the emergency vet, but truly appreciated the care we received. Fortunately Fergus is feeling much better now!

David Carragher

Dr. Stevenson is a model pro and he took excellent care of our cat. Clear communication, diagnosis, and execution. Thank you, Dr. Stevenson!

Sandra Glaze

Can't say enough good things about the VEC!!! They are amazing, so caring, gentle and patient. My dog sadly has need their services on four occasions - three last year. The VEC has given him a whole new lease on life. I am forever grateful! They deserve an extra, 6th star.

justin young

The worst customer service truly went there at 4am with my dog because he was sick and not feeling well and I waited over an hour just to be seen no one even checked up on us and when I went to reception to ask how long is was going to be there was no one even sitting there.. then I went back and the girl said someone would be there soon theres only one doctor working.. as an emergency clinic where you get charged 150 dollars just for a visit it shouldn't take over an hour just to be seen!

Asti Barrie

We did not hesitate to go to VEC for our dog’s TPLO surgery. We have used VEC in the past for our previous pet and they were compassionate then as they are now. Super helpful from the admin staff to the surgical team. When was the last time your health provider called to see how you are doing?Highly recommended and our pooch is already on 10 minute walks 3 weeks after surgery. Awesome team given the challenges of Covid.

Kelly McIsaac

We cannot say enough good things about the care that all of the staff at the VEC took with our 3 elderly cats. It was a difficult experience which the whole team did their best to help us through. In particular, we'd like send our appreciation to Dr. Doug Mason. You could not ask to deal with a more kind and empathetic man.

Julia Zorro

My family appreciates your vet clinic beyond words: we're so grateful for the good people on staff. You helped us in such a compassionate way at a critical time in our dog's life -- his sudden health decline caught us by surprise. We had to unfortunately say goodbye to our sweet beloved pet, and the feelings are still raw. But we were comforted, encouraged, consoled and offered compassion by your entire staff on that difficult night. Your kindness and care in the services you provide speak volumes during these difficult moments. We'll always remember how you were there for us, so that we could be there for our doggy Quinto.♥ Thank you so much.

Michael T

The wait to be seen can be very long and the cost is obscene ... but if you have the patience and the money the staff is knowledgeable and caring and will do the best they can for your furry friend. I do feel, however, for those animals whose owners don’t have lots of money.

Julién Cornélius

I give this place 5 stars for service and compassion. I came here with my cat who's health quickly deteriorated over night from bad to worse. (Illness) This was during the height of the pandemic and I was in distress myself. The staff handled both of us with care and compassion (yes wearing full PPE). I miss my favorite little friend and I will never forget how they helped me say goodbye and not feel odd as a grown man doing it. Thank You.

Andrew da Silva

Friendly, informative, Dr. calls during procedure to keep you informed and advise of any possible issues

Talha

I have been double charged from this clinic. When I called them to solve this issue, they told me my credit card info is used to charge on behalf of other patient. So, they "accidentally" used my credit card info to pay for someone else's bill. Anyway, during the call, they realized this and told me that they issued a refund for the double charge, which I thought ok and I saw the refund on my account. I have checked my bank account two days later and saw that the refund has not been processed although it had been seen on my bank account after the call. I have to call them again to solve this completely ridiculous issue. Long story short, if you're sensitive for your credit card info, you shouldn't prefer this clinic, because they can "accidentally" use your credit card info to make you pay for another person's bill, and if you don't realize by chance, you would be the victim of a badly put scam. When you realize this scam, you have to follow up couple of times in order to be not double charged. Hopefully, they will refund my money. I'll update this if I was able to get my money back. Update edit: Got the overcharged money back, still not recommending.

Sandra G

Great service, especially during a pandemic. They were able to see my kitty right away for a urinary obstruction and provided several options for treatment. Very personable and empathetic staff. Highly recommended when your own vet can't take the appt.

Andrew Bulman

Our poor dog had a TPLO surgery performed at the VEC. It was a $7k surgery, and another $2k in rehab. Once our dog was out the door post surgery, it seemed like the complications that she had as a result of the surgery was not a problem for the VEC. They were not helpful at all, in fact they told us we should take her to our own vet. The entire experience was awful and the bills just kept growing, in addition to the initial $7k. The VEC seems like they are always at capacity, I guess we need more of these emergency clinics in Toronto because the quality of service from the VEC needs a lot work. Our doctor at the VEC was so pleasant and nice when we actually got to speak with him on the phone. He made all the promises but the service fell short. In addition to the negative experience, the front line staff at the VEC came off as being very rude on numerous occasions. In the end our pets are the ones that suffer from this.

Wayne Afemui

Even though it was during the pandemic I felt like my dog was treated well.. it's very busy here. But I didn't feel like I ever waited longer than I should. Thanks guys

Shankari Sharma

My dog developed serious neck pain and needed to see a neurologist to determine a diagnosis. She also has serious anxiety and pre-existing arthritis from an old fracture. Previous specialist vet appointments have resulted in her wetting herself in fear, becoming really anxious/agoraphobic for weeks afterwards, and generally finding vet care traumatic. We told the neurology coordinator/tech about the anxiety and asked if they have a plan for dealing with an anxious dog. The tech said not really and neurology exams often are traumatic. We asked to speak to the vet, and she said no because he’s too busy. I offered to pay for his time in the form of a phone appointment, and she said she would ask the neurologist Dr. Schneider, but he would likely say no because he’s too busy. She called me back and said that the neurologist would call and speak to me on the 16th (10 DAYS in the future) as part of a paid phone consult. I decided to stay away from VEC Toronto and called the neurology service at Toronto Animal Health Partners the next day. Their neurology tech Rebecca was *lovely*. She said she can’t promise that our dog will enjoy the visit, but they will try their hardest to take their time and be patient with her. They said we can send a mountain of treat food to make the neurological exam more pleasant for our dog. They agreed to take their time. They agreed to split the neurological exam and the any other diagnostic imaging (like a CT scan) into two separate appointments on different days. This way, our dog could come in pre-sedated and fasted for the imaging tests on the second day but still get a tonne of treats for the physical exam on the first day. The tech said she’d talk to the neurologist Dr. Alison Little herself about our dog to give her a heads up about the need to take her time with the exam and avoid stressing out our dog. We had a neurology exam at Toronto Animal Health Partners the day after our phone call, and our dog had a great time eating home cooked liver and generally chilling out with the techs and the neurologist Dr. Little for the neurological exam. The day after that, they did an MRI/chest x-ray/boodwork and found that she has a mild-moderate c6-7 disc protrusion. The MRI appointment was extremely stress free as we gave her 200mg Trazadone the night before the appointment, and they sedated her almost immediately after she arrived for her MRI appointment. It was like a night and day difference between VEC Toronto and Toronto Health Partners. VEC Toronto just did not make any effort to work with us to keep our dog comfortable and prevent emotional trauma. Toronto Health Partners were amazingly accommodating and kind. They went above and beyond to care about the mental AND physical health of our dog. If you’re going to take your canine family member to a vet and spend thousands of dollars there, I *highly* recommend Toronto Health Partners and Dr. Little instead of VEC Toronto.

Juliana S

This review is particularly about Dr Mason. He is rude, brief and curt, rushes to get you off the phone during the “consult”. I dealt with him on a number of occasions, and each time, he managed to get me off the phone in under 3 min. He will give you 1 word answers like yes or no without elaborating. And god forbid you challenge him in any way, he will get you (your dog) banned from the hospital forever and claim you were abusive. He has a fragile ego and I don’t even think he likes animals.

James Byers

Where to even begin with describing the terrible customer service from this place. First of all I had been waiting 6+ months for a dermatology appointment for my dog here. When I finally got the confirmation email in January it asked me to fill out some forms (which I did) and have my regular vet fill out some forms (which he did). Then I sat back and waited patiently with my dog suffering until April 28 to see this "specialist". I showed up and they had no appointment for me. It turns out they had *supposedly* called me to inform me that I had to give them payment info in advance back in January. I have no documentation of this, or memory of this. I've been waiting forever for this appointment and if they had asked, I would obviously have done it. So because within 6 hours of when they gave me the appointment I didn't give them my visa, they cancelled my appointment....back in January....without telling me. I had no idea. I've been sitting waiting and not knowing I didn't have an appointment anymore. I showed up and "we have no appointment for you, it was cancelled because you didn't comply with our policies". The receptionist was rude and dismissive. Then when I asked if I could reschedule she put me on hold for 20 minutes and transferred me to an equally rude and dismissive woman who told me that the next appointment was not until AUGUST. I get it, you're busy and apparently very self-righteous and a (sarcastic tone) very important doctor...but if you cancel appointments on people without telling them, then let them show up and tell them too bad come back in 4 months, when I've already been waiting 6 months - that's unacceptable. Dr. Stephen Waisglass and his entire staff are just awful and if you can avoid them, please do. Go literally anywhere else. Because nobody deserves that level of service. As a health care professional myself, I would never ever do that to a patient. If you do go see this guy, read all the fine print and call them 10,000 times to check and make sure you're following their rules because they will screw you over. Also make sure you win the lottery first, because they are NOT transparent about fees. They don't tell you what it costs for the appointment and any potential treatment - just show up and give your visa and perhaps your deed to your house - because thats how this greedy guy rolls.

Janet Proctor

This was an emergency visit during COVID so I am sure the follow up or discharge would have been different. While in their care Maddie was well looked after and they responded very quickly. I am very glad to have found them.

Sarah N

My young cat was misdiagnosed here and sat for 1.5 days gasping for air until we decided to transferred him to another 24 hr care facility. Instead of explaining to us that their facility was inexperienced and ill equipped to deal with my cats condition, they continued to badger us to euthanize, and question our philosophy of care and suffering. If the vet here told us he was too serious and needed further intensive care, we would have left immediately to give him the best chance. We explicitly mention we would do anything to save him. But they just brushed that off and continued pushing for euthanasia. After spending thousands of dollars at another facility we ended up having to euthanize our best friend because of the VECs initial incompetence. It was too little too late when we arrived at the other facility, damage had been done. I can't blame myself enough for taking him here, it was the worst decision I ever made. He should have been given the best chance but he didn't receive it quickly enough because of their ignorance.

Marc Zarate

Superb experience. Dr. Lamborn was great. Explained everything. She was very friendly. The Assistants and staff were great and friendly too. Truly had a superb experience and Skype is cured now and playing after 7 days of medication from his gastrointeritis. Thank VEC for all your help. Much appreciated.

Barbara Maloney

Our entire experience at the VEC was 5 star! Dealing with squamous cell oral carcinoma in our standard poodle we got an oncology appointment the day after I called, immediate CT scan and other tests and surgery the following day. During the entire time all of the staff and doctors were amazing! Dr. Montavani, the oncologist, is available to call with ongoing issues. We highly recommend the VEC!

Keyvan Tcherassen

Called last night at 01:00 AM for an emergency for my pet, got told I'd be getting a call back in 30 mins to an hour from the technician to determine the course of action for my pet. It's now 10:00 AM the next day and still no call. Thank God I called another vet as he required immediate attention.

Marianne Mayer

The only drawback with this clinic is the cost of parking and the amount of time it takes to go home (2 hrs to Oshawa). As for the clinic and staff, I found Dr Mantovani very knowledgeable and very concerned about my pet's condition. She tried to keep my visits limited as necessary and offered only the tests she felt required. I'm very pleased my local vet referred me to her and the VEC.

qin zhou

First ,I would say special thanks to Dr. Laura, when discussing the cost, she was very honest with sympathy, gave me the feeling she was putting herself in my shoes to consider the most possible method to be good for me instead of the organization's profit. Second Dr. Marin who with such kindness and consideration for my well being, even paid or my Uber taxi, I couldn't believe my pet doctor would do this kind of things to the owner! Third, Dr. Shukala, forgive me, if my spelling was wrong, who considered my situation, helped me to contact my family Vet the Queen west animal hospital and persuaded them to accept my YooYoo and have surgery for him on that very day. It saved me a lot of money. Without her help I would not know if I will be able to pay the surgery fee in your place. I know my words are far enough to express my appreciation and gratitude. PS. YooYoo, my little darling now is in his speedy full recovery. Today it's his second day of his surgery, he is able to eat wet, dry food, no fever, and moves around a little bit. And his urinate and bowl movement are good. Best regards, Jenny

Karen S

Can't rate - went for an emergency but was told they wouldn't admit anymore patients, which contradicts what our vet told us. Thankfully our vet was able to help out to get our dog admitted to another clinic that afternoon.

Olena Gultso

Everyone at the clinic took excellent care of our dog for her surgery and her following recovery until we took her home. A very huge THANK YOU to neurology department and Doctor Adam Schneider who helped my sweet girl. We still have a long way to recover, but I appreciate you guys being open during this time. Thank you.

C N

They are an amazing emergency and specialty veterinary medicine team working tirelessly around the clock. From admission to assessment, surgery, treatment and follow up, they are kind, caring and compassionate. They are very diligent with monitoring and updates. They saved my cat’s life. I am extremely happy with my experience at VEC.

La Lalala

This clinic is horrible, when they found the problem, they only focus on the pet and does not care about the feeling of the owner. TBO, I respect you and your professional ethics, but if you found a very serious problem of the pet, pls try your best to fix the problems, instead of calling OSPCA to take the cat away. I have been their at 1.30pm, and I spent 5 hrs to deal with those useless problems. Pls, taking care of the pet is very important, but the feeling of the owner is also crucial too!!!!!!

Adele Wojtowicz

Dr. Mason saved my dog's life more than once when other vets and another Internal Medicine Specialist at a different facility had given up on her. He is extremely knowledgeable and professional. The staff is very good, the facilities are top notch. Highly recommend.

DGH

Overly expensive ($12,000) and both times I went, ended up euthanizing each of my pets. They tug at your heartstrings by clinging to hope of recovery after tests and medicine and surgery - NOT!!!

Cathy Reed

The clinic was very responsive when I arrived and came right out and got my dog. While she was in the clinic the vet called me on my cell and patiently went over the findings and answered all of my questions. Then the vet tech went over medications and recommendations with me and answered more questions. Once my dog was good to go they let me know via phone and she was ready to get into my car along with a bag containing my instructions and meds. The only issue I had was the small driveway and backed up cars waiting for pet drop off and pick up. I had to park illegally to get my dog as the line was not moving. Overall I was very satisfied with the experience at VEC.

Natalie Cuda

Not the greatest experience. Our dog was so dehydrated and so sick that he desperately needed to be on iv right away, but instead we were put in a waiting room for almost an hour. We had to ask for a bowl of water and how much longer it was going to take for him to get looked at. The next morning we got a phone call at 6am and could barely here what the doctor said over the phone. Called back and waited for a half hour. I just think that if people are spending double the amount, the ergency of the staff should be there.

Marc Mazzon

Dr. Killburn and his tech (i forget her name)- actually everyone at this clinic are outstanding. They saved my dogs life and diagnosed him within 30 seconds of seeing him. This is after 3 weeks that another vet clinic mis-diagnosed and treated him. Thank you very much Dr Killburn and everyone at this clinic. I live over 1hr away and will not be going anywhere else from now on. Fairly priced, the service received is more than i have ever expected.

Dana S

I am giving the clinic 4stars because the vet we spoke to was outstanding. She explained things in a way we could understand, and didn't charge us for useless tests like others had in the past. The reception staff is why I left one star out. Our dog collapsed and could not use her back legs. My husband carried our 70 pound dog from the car to the door. It was locked. First they tried to ignore him, and then someone peeped out and said he had to call first. Absolutely zero compassion. I understand safety protocol, but my husband was double vaccinated and masked. So my husband put our poor dog down (who tried to stand and kept failing, while in pain which was hard to watch) and called the number. He was put on hold for an extended period of time. I feel the front staff could have handled an emergency situation better, and should be trained to help a dog in pain, while asking questions. They could have even come outside to help and assess. Our dog is our family and we really felt the front staff dropped the ball and should have treated the situation with more professionalism and empathy.

Barb Novak

I travelled from out of town to have my dog seen by Dr DeGroot. Words cannot express how Thankful I was to have been referred to Dr DeGroot. I was happy with the phone calls from the Dr as she called to explain the procedure as well as informing me after the surgery was done. After traveling home I recieved another call from the Dr. to check in on how my dog was doing and informing me of the results of the tumor that was removed. I am happy to say that my dog appears to be doing great and she just reached 3 weeks post op. I have nothing but good things to say about this experience with VEC Toronto and I have shared my experience with many people. Thanks Again VEC and Dr. DeGroot, you will never be forgotten ????????

RoseMarie Durward

In August of 2019 one of my 2 Sheltie's, Sabrina, was diagnosed with oral melanoma. I was completely devastated. She saw Dr. Montevoni who was wonderful. Sabrina had surgery with Dr. Ringwood to remove part of her bottom jaw. The surgery went perfectly and her healing was amazing. He saved my Baby's life! Dr. Ringwood saw Sabrina for her follow ups and aftercare. He is the Best! In May, the melanoma came back in Sabrina's lungs. On August 25th she so sadly passed away peacefully at home. All of the staff at the VEC made everything so much easier for me. Including, Dr. Kumagai, Dr. Sweeton and ACA, Tyler. A special thank you Dr. Ringwood, and all of the staff for being so compassionate to the very emotional me. It made all of the difference and I will be forever grateful.

F Zareh

My dog had surgery in Sept and has been in and out of their clinic since that time for recurring infections (Sept, Oct, Nov) due to the suture they used. The intern has always prescribes Clavaseptin 250 mg. He was given 10 tablets in Sept, 10 in Oct and 21 in Nov. I questioned why they're still prescribing the same medication when the infection keeps coming back and I was informed that it's because it's working but they need to give it for a longer period of time. I requesting to speak to the surgeon that performed the surgery and I finally got a call back after 3 weeks. This has been an extremely difficult time for my dog and all the clinic cares about is about getting paid for the medication that they're prescribing which hasn't obviously worked for my dog. They charged me $18 (41% of total fee) dispensing fee for the blister pack in Sept and $21 (30%) in Nov. I have received different messages from different people at that clinic regarding the dispensing fee charges. I got a quote from a few other vets for the same medication and it looks like VEC not only charges a huge amount in dispensing fee but also for the medication (a difference of over $30). In addition to all these ridiculous charges on top of the $4000 that I already spend on the actual surgery, my dog is still experiencing the same issue that the surgery was supposed to fix. I recommend you find another vet who actually cares about your pet and does not just operate for the money

Zack Szamosvari

Outstanding staff and service. They tended to my boy Wiz with the utmost care and professionalism and I'm so happy he's home and in good spirits. Thank you so much to the doctors and techs working at the VEC. <3

Mandy Casteels

Excellent Services.......Dr. Gray and the Opthamology team have taken excellent care of my boy Simon!!!

Iris Bruce

We have seen Dr Doug Mason for over a year now and kept coming back. He is firm, calm, caring. Excellent when it comes to a diagnosis. It has happened several times now that he was right on when other vets didn't know what to do. Dr Mason is a very logical and independent thinker. I'm very grateful to him.

John Ormston

My dog Ellie has cancer. She was diagnosed in January 2021 and she has been under the care of Dr. Mantovani ever since. Dr. Mantovani is honest and compassionate. There isn't much good news to deliver in these circumstances, and she always gives me the straight goods with a dose of compassion. Appointments are always on time, which shows respect for my time. The service is excellent and professional.

Rephael Rechitzky

We were at Dr. Gray's clinic with our little Westi Roxy, who has problems with her eyes with the development of Cataract. Dr. Gray spend valuable time to check Roxy few times but so far, Roxy was not ready for the operation. After visiting few other clinics we realized that Dr. Gray gave us professional and responsible view, rather than trying to make money fast. She was interested in Roxy's health and so, we decided to continue coming to her clinic. Dr. Gray will tell us whether and when Roxy is ready for the operation and make anything possible to make Roxy feel better.

Mike K

Have come here several times with my dog for a variety of serious issues. They’re the best in the city, hands down. Not a normal vet though, 100% emergency.

Germaine St. Louis

The VEC is amazing! My dog has had two spinal surgeries and she recuperated within days. She ended up not needing physio! Such a relief. I always fear that my dachshund would lose the use of her legs. I have full confidence in Dr. Schneider the neurologist to treat my dog.

Mahmood Amani

I ended up visiting VEC on November 7th after my dog and I were struck by a car crossing the street. The clinic took quick charge of caring for my dog and within a couple of days performed successful major back surgery. My dog has been recovering very nicely. Other than what feels to me to be an overzealous enforcement of covid protocols, which in my opinion ignored the overall well being of both my dog and myself, I had a very positive experience.

Alexei Chiao

Probably the most expensive vet clinic you can go to in Toronto, but open 24 hours. Obvious plus. Also, the vets I encountered were extremely knowledgeable and empathetic. You get what you pay for here. My dog fell ill to a tumor on his adrenal. They got rid of it and nursed him back to 100% for $16000. Like I said, you get what you pay for

Janna Metcalfe

Very helpful and understanding staff that helped me with cremation arrangements. Their kindness made the process a bit easier.

Tara Billington

Dr.Mason was absolutely amazing!! He and his colleagues helped with my 5 month old German Shepherds with digestive/bowel issues. They gave constant communication, they ran the appropriate tests and have offered us some very good options and advice. After my puppy going through a fecal transplant we are seeing positive improvement and she is now off medication. They are very obliging to answer all questions and my puppy came out of that office after 5hrs bright eyed and very happy. Not stressed due to the kind hearted staff. Thank you VEC!

Michele Fleming

I am so happy that I finally decided enough was enough and needed to see a specialist about my lab's chronic ear infections. My vet had been treating them repeatedly for 3 years and the infections never fully went away, even with all the different medications and use of veterinary 'non allergenic' foods. My 2 hour meeting with the specialist, Dr Waisglass, was a real eye opener. He carefully explained how allergies vs food intolerances could affect ears, he made sure I understood, asked me what was most important to remediate and offered his expert options. He also did a culture on the ear infection which hadn't been done before. Dr Waisglass phoned me personally to tell me the results and that he was having a medication specifically for the type of infection made at the pharmacy he uses. They delivered the medication as well as calling me to explain the treatment. Bella's ear looks almost perfect after only 1 week of the 2 week course of medications. Her ear has never looked this clear and clean since being a puppy. I am going back to see Dr Waisglass to discuss next steps and options but I am so relieved to finally have some good results. I just wish I'd gone sooner. I will be sure to ask for a consult almost immediately with a specialist at VEC if any other issues linger with any of my dogs.

Monica Hills

Saved my dog's life. She could not move her left side she had spinal surgery and now on the road to recovery. All the specialist, doctors and staff are wonderful and caring.

angelique boisclair

Called before the appoitment to see if we could consult for a ear that needed to be drain. They said yes just come. We went. After screaning with the assistant who seem to be scared of our dog that reacted after she touched is ear (wich is normal)... Passed 2hrs in the waiting room, while we got pass by at least 5 other people that arrived after us... then met the vet. The vet was nice, suggested us treatments. But at the end suggest us to go to our vet.... so what's the point of paying for treatment if we have to pay again to go to our vet.

Zack Buchanan

My 18 year old cat was having some major stomach issues and meowing in pain last night. He is on a new medication and has been having progressively worsening health issues for the last week. I phoned this hospital last night when the painful meowing began, as well as explosive diarrhea, and after telling them the situation they told me to bring in him right away. After waiting there for three hours my cat was not seen by a doctor and I left. The staff are friendly enough but prepare to wait a very, very, very long time...

Sarah I.K

The staff, especially one female receptionist/ vet tech (didn't get her name - apologies), were incredibly welcoming and friendly to us. I was obviously a little panicked as we went for our dog falling ill quite suddenly, but everyone around us remained calm, and were communicative throughout. The vet was especially nice and took her time with us to make sure we understood the diagnosis well, and we never felt like another cog in the wheel (as we have at other places). I think the place was under renovation, but looks don't matter that much to us, it's the service that counts. Thanks VEC!

Heather O'Sullivan

I hate to give bad reviews but feel it’s important to share. I can’t speak to the emergency services but we brought our dog to VEC for a TPLO surgery. It has been the worst experience, every complication that could go wrong went wrong. He had to have multiple surgeries to try and fix what had been done. They were impossible to speak to it was impossible to speak to the vet who did our surgery. Our dogs leg is butchered and his quality of life has significantly diminished. He has trouble with stairs, limps and his leg clicks. We have spent thousands at the VEC and thousands trying to fix what they did. I strongly encourage you to seek multiple opinions before doing this horribly invasive surgery, and I would never recommend VEC for your dogs surgery.

Roman

VEC triaged our puppy, kept us informed, gave us honest waiting time estimates, and took extra care to explain their diagnosis (a suspected UTI) and justify their course of action. As we apply the treatment and get attention from our regular vet we'll update this review in regards to the medical accuracy, but for now everything they did and said made sense. Their protocols were cumbersome but understandable. The one complaint we have is that we were initially turned away, and only admitted when we tried again the following day. Given that vets everywhere are currently overwhelmed it is understandable that VEC triages their cases and admits more urgent ones, however it is extremely unnerving for pet owners to know that in a crisis the emergency hospital may simply be too full to help. I understand everyone adding a pet to their family during covid is not the VEC's fault, but I think they can do better at trying to expand their capacity and optimize their operations, even if that means that they need external help or funding. This is not a medical challenge, it is a media and business challenge. Being too full is an acceptable problem for TIFF events, not emergency rooms.

brendan myles

Dr French is exactly what you want and need in a veterinarian. She treats her patients like they are her own pets. She is knowledgeable, professional, and will not gauge you

Paul Prendergast

Thank you VEC! It was a pleasure and a huge relief to be able to do business with you despite the reason that we had to. Your Clinic and staff were incredibly responsive and understanding of our situation. The Pandemic has had a huge impact on all of us, but despite our late call and your tight operating conditions, you were willing to triage our sick dog and subsequently treat her. She is feeling much better and is back to her cheerful self! We appreciate your empathy with our situation and your professionalism. It is a lesson some of your peer institutions could learn from. Thanks again!

Ellie Ziegler

Just spoke to the receptionist who was incredibly rude and curt with me. They didn’t have the prescription on file even though they were the ones who prescribed it. Poor file management, awful customer service.

Soohyun Kim

If I could give 0 Stars, that's definitely what I would give them. They call themselves an Emergency Hospital but they only take appointments and limited amount of patients? If you really care about your pet NEVER take them to this clinic.

S

Avoid this place at all costs. You will be recommended the expensive, unnecessary surgery before less expensive options are evaluated. You will be pressured into going with their bad advice. The vet we dealt with is a disgrace and billed us $1000 just for his initial examination and ultrasound of our cat. He told us the surgery he wrongly attributed to her lack of urination would cost $4-5K. Soon enough our bill was $6500 without anyone letting us know. To top it off, she was sent home with an impacted colon--she hadn't pooped at all during her week-long stay. When we called in for post-release help, we were told there were no vets on duty and that we would be called back tomorrow! Our regular vet did the best they could and got our cat back up to some level of better health for her final two weeks. The front desk area of this place is often full of older women who are having trouble with their computers and getting help from others. The back area where you can go and visit your pets has the atmosphere of a hangout with techs and vets everywhere socializing with one another. The VEC is a business. They want to drain thousands of dollars from everyone who walks in the front door. Once you bring your pet home, they don't care about you anymore. If you have to come back, they will be sure that you come through "emerge" and you will be billed accordingly. Our experience with them was hell. They didn't heal our cat and one of her final weeks was wasted recovering from surgery. She was a valued member of our family and didn't deserve that lack of care from this despicable business. I wouldn't wish this experience on my worst enemy. Go to Guelph, or anywhere other than the VEC.

Evelyn Yung

Our 6 month old kitten was vomiting and not eating/drinking when we took him in. We called in advance and they were able to take him in when we arrived. The vet, Dr. Miho, took their time learning about Monty's current condition and history. We were quoted costs of potential support care, procedures and surgery upfront and paid a deposit upon intake. We were really concerned for our little guy and within a half hour we got results from his ultrasound and in 3 we got his blood test results back. We asked them to give us an update once he started eating and they did call immediately! The vet tech that called she noticed our kitten was super nervous so they gave him some calming meds and she spent time with him knowing that he was scared since he was isolated from other cats (given his history with calicivirus). She even got him to eat and gave him some extra loving! My hero! Upon discharge, we were refunded the difference in the final bill and the quoted upfront deposit. We were given a full report on what happened to our kitten, the treatment given and very detailed discharge notes on what is normal and what to look out for in case of further follow up with our primary vet. The medication was labeled and separated very well with specific instructions down to the next medication time. It was all packaged in a personalized paper bag :) 10/10 experience. They gave us peace of mind, very well organized clinic and our kitten got the care he needed, asap. In terms of costs, it's an emergency clinic so costs are high, make sure you have insurance!

Nat

After an extremely long wait time, they 5-min chat with the doctor was rushed. They would rather sedate (despite the possible negative effects) an animal than give it a chance to calm down. When I came to pick up my pet, they just gave me a paper and I had to wait another 15 minutes to ask the doctor some questions about the instructions for which the reception was not happy about. They put a cone on my pet for no reason and charged me for it (which they didn't even put on properly, it was too big). All that, to bill me $300 for something I could have done at home. Waste of time.

Barbara Nichol

They took my little dog in quickly. I was kept posted about his well-being twice each day. It was acute pancreatitis. With the treatment they offered he survived.

Emily Sweet

I love having a quality emergency vet nearby. The wait is usually long because there are a lot of critical cases but they are very polite and keep you informed about the wait times. They also apologize if it's a long wait, which I always appreciate! They are very throught and honest

Alyssa Mackie

The staff here are extremely compassionate and understanding, and very transparent about their processes. They're perfectly willing to break down their (very reasonable) invoices step by step, as well. Even with covid precautions in place, they do their best to keep you in the loop and apprised of your pets care. Can't recommend enough!

linda wright

Not a fan of the oncologist. I had to pick my little dog up because she could not walk anymore and the vet held the door for 2 seconds then the door slammed back on us as she continued to keep walking. Several times when I was in the waiting room, waiting for my dog to have her chemo injection, the oncologist would come out and tell other owners how great their dogs were doing and talk and laugh. Extremely unprofessional. Cannot give a timely and correct diagnosis, and pushed, pushed, pushed the chemo. Our little dog passed away at that clinic, probably from chemo poisoning and we were not given the option of taking her home to pass away. Front desk leaves ALOT to be desired. There's no organization, you can stand there for as long as 30 minutes before they acknowledge you. And if you go there on an emerg basis, make sure the receptionist puts your dogs name in the computer, or you won't get called. That happened to us. After spending $25,000.00++ at this clinic, we waited 3 hours, patients going in before us, then found out our dog's name was not on the list and had to go to another hospital for her pain relief. The oncologist and the front desk made this the worst experience of my life.

Johnson Soans

VEC handled the issue relating to my pet dog very well right from the first call to book the appointment to the professional surgery and the regular follow ups by the staff who are very efficient and friendly. All this inspite of the COVID restrictions in place. Thank you VEC !

yifan liu

They don't know want are they doing, but charge extremely high price and use unnecessary medicines because they can charge more money. example, the X-ray is around $1600, because they added unnecessary medicine to put your baby in sleep. they are milking people and take advantage of emergency sick pets. I went another vet clinic, only $300, at the same day and did the same thing with lower cost and better service.

Amanda Shewchuk

Dr. Gray treats Bailey for a Nasolacrimal Cyst. The Opthamology team are fantastic to deal with and always return calls promptly. Dr. Gray is always friendly and explains everything with a great amount of detail and answers all questions I may have. I'm very thankful we were referred to this amazing team.

Shawna Bell

Dr. Ringwood and his staff took great care of my dog again this summer when she tore her CCL and needed surgery. Happened to the other leg last year, and at this point we’re just glad she’s not an octopus. There wasn’t a long wait to get an appointment, and surgery was booked pretty soon after that. She’s doing just great. Also happy with their Covid protocols. Highly recommend for all pet emergencies or surgeries.

Tamara McLoughlin

This is the second time we've travelled from out of town (5 hours) to this clinic for our dogs for additional testing and specialized surgery. The service is amazing from the staff and the doctors. We are very grateful.

Christian “Big Daddy” P

Treated my dog great, but unfortunately extortion pricing, as most vets and especially emergency clinics will do. I think the suggestion of 3 different tests for a case of dehydration, which could have been 100% determined from just blood work (cheapest option) or even from physical exam is what keeps the lights on in the business, not to mention the ~$400 a day for my pet to exist within the Vets walls. Again, excellent service from very kind vets and vet techs - I would choose this place in case of emergency again, but unfortunately the prices are just crazy and a whole whack of tests are done "to rule things out", rather than determine the root cause in a more efficient manner.

Axel Arvizu

My dog went in for a surgery. Vet assured me a tumour was benign... $10,000 dollars later, he changed his mind and the tumour is malignant and wanted to talk about treatment for it.... on top of that... my dog came out of the hospital with an eye injury that could only be caused by trauma which we noticed immediately... had to take my dog back to see ophthalmologist, consultation $250.00 but only if he's admitted to emergency and pay $2500 to get to see ophthalmologist. They asked if I was ok with the $250 CPR fee if needed...

Jennifer Hawkins

This is the second time I have taken one of my animals here. The first time many years ago after my dog was hit by a car and last week after running out of antibiotics for my sick cat. They have been absolutely amazing, They were quick to return my call during the covid-19 pandemic, made safe arrangements to drop off my cat, they take time to talk you through the treatment plan and listen to everything you have to say. They offered me other treatment options to make her better, and gave me a clear diagnoses of her condition. I'm happy to say that my cat is doing amazing since getting sick in October. I highly recommend them, they are truly honest, caring people. Thank you to all the staff at VEC!

Hendrik De Waal

Worst experience of my life. Waited 4 hours before a vet could see us and they told me that I was lucky because people usually wait longer. The staff that work there should be ashamed of them selves.

Gail L.

We entrusted the veterinary Emergency Clinic with our tiny 4 pound dog Felix. The surgery went very well and Felix was clearly in excellent hands! I couldn’t have asked for a more professional or thorough team. Felix is like a new dog now! Thank you!

May S

Smooth, quick and efficient process to get out puppy the attention he needed. Dr. Beth was great and took the time to explain everything to us. We didn’t go in because of COVID but we managed to stay in touch by phone and got frequent updates. I’m confident in this clinic’s ability to deliver proper vet care. Keep it up and thank you!

Kunal Desai

They saved my dog's life by performing a general procedure surgery. Hence a 1 in the overall feedback and recommendation. VEC is a poorly run clinic with terrible customer service. - Not 1 follow up phone call to check on my dog and his well being after being discharged. - I had to call in 3 times to get an invoice from them - for services that they bill you upfront. - During my follow up visit, the staff was rude, as my dog was distressed and didn't want to re-enter the clinic - Discriminatory practices by staff when dealing with customers - from their attitude, to how they treat the pets, to how they follow and enforce their Covid-19 protocols - I got one phone call from them with the test results. They sent me a 3 page scanned photocopy of an article from a scholarly journal. When I called them asking for more details and/or articles, they declined. They said they sent everything they had. - During the follow-up visit, all they did was confirm that my pet's sutures were healing fine and that there was no discharge or signs of infection - this is a basic level of care and observation. I checked him every day since he was discharged from his surgery to when I went for the follow-up to check for this, as it is quite a common sense idealogy to do this for any healing. This is all they had for me. - I asked to speak with a supervisor or clinic manager - they transferred me to the reception - I asked the receptionist to speak to someone in charge, she told me to leave a voicemail for their head of HR. - I asked them to contact me, and I have not yet heard from them If and only if you have an emergency and no other backup, consider taking your pet there. My biggest learning out of this: As a pet owner, do you research beforehand on hospitals, etc. so that in the unfortunate event that you do need to use one, you are well educated and informed.

Samuel Careen

The reception was friendly and the reception and exam rooms were clean. My cat saw Dr. Oliver. She was very kind and explained what was going on in a way that was easy to understand. Dr. Oliver presented a course of action for my cat, and was really understanding of my financial constraints. I'm always hesitant to bring my animals to a vet that I or someone I trust has never met, especially in an emergency. But I'm glad I brought him here, and I wouldn't hesitate to go back, if necessary.

Marina Bruni

This place is amazing!! They took such good care of my Pup. He had kidney issues which was diagnosed that he probably was born with it since he is only 2 yrs old. Dr. Mason was amazing. He Wished he had better news for me but the fact that his kidneys are declining. I appreciate him telling me straight so I can enjoy every day I still have with my pup.

Marinka Ranasinghe

Absolutely terrible! My cat hurt his paw and was in pain and they kept us waiting for almost 4 hours, cleared everyone else in line (including clients for vaccinations) and kept telling us to wait. Disgusted really!

Natalia Lavrencic

Great team at this vet office. They deliver excellent care, follow ups, and are always considerate and accommodating for emergencies.

Rossi Ayres

I love VEC. Sadly spent a lot of time there this last year with 2 cats and one dog. VEC is the Best, I only trust them because they are so thorough, thoughtful, kind and explain things well. Huge shout out to vets that have helped us so much, they are all fantastic, Dr. Cochrane, Dr. French, Dr. DeGroot and Dr. Mantovani. Also shout out to the amazing support staff that help us all.

Bruce Gram

We were referred to VEC after our dog, Cassius, ruptured his CCL. From our initial consultation with Dr Ringwood, through surgery and post-op care, to regular follow-up calls from the VEC team, to rehab therapy, our entire experience has been very positive - professional, expert, compassionate, and thorough. Heaven forbid it happening, but should another emergency or surgical situation arise with Cassius we'd be absolutely comfortable having him treated at VEC.

Rock Zee

Dr. Adam Schneider was amazing. I really felt he was so knowledgeable and knew exactly what we were dealing with. Nicest man. Thanks Dr. Schneider.

Raven Fleming

Our dog had surgery with Dr. Ringwood. He was able to explain everything in a way that we could understand, especially during a stressful situation. The surgery was successful so far. The staff was great reaching out to me and putting up with all my questions.

Micah Barak

They saw our cat very fast. The care was great. The price for emergency was very reasonable.

Greg Clarke

Arrived at 11:00AM for and 11:15 appointment, seen an intern shortly after arriving and a Veterinarian shortly thereafter. We decided to have a CT scan done to determine what was wrong with our dog. She had to be sedated and tested and we were advised to go for a walk and they would call us when she was done. We checked back a couple of times throughout the day and at approximately 5PM we received a call with the results. Our only point of concern is that we were left in the dark all day waiting and wondering how our dog was and no idea why such a delay. Apparently there was emergencies that took precedence, but this was never communicated to us until we pressed, so don’t be shy if you are feeling uninformed. The doctor was quite good, to the point but compassionate and conclusive which is what we wanted. As with most veterinary services it is expensive to have your pet cared for and tested here.

Katherine Wilson

Puck, my little LLhasa-poo, has been seeing Dr. Mason at the VEC for a number of years, and I feel he has been receiving the best care possible. I couldn't imagine taking him anywhere else. The front of office staff, the vet assistants, the interns, and the very experienced doctors are all professional, pleasant, and I know they very much care for their patients.

Shelly Chatelain

Very efficient and kind. The staff explained everything so well and eased my concerns regarding my dogs vision. I appreciate their knowledge and professionalism!

Tony c

I wish i could hug each and every single one of your staff members. thank you so much for saving my Gizmo's life. The service was so professional and caring. Thank you once again. love each and every one of you

Heather Campbell

My dog was referred to the VEC by our vet. The kindness and responsiveness of everyone was amazing and so helpful. Dr. Ringwood gave me his opinion and recommendations right away assisting me in understanding a preferred course of action. I had confidence in the plan of care that we agreed upon right away! Everyone there was ‘customer focused’ and demonstrated efficiency balanced with caring and kindness.

1973 WJ

Great clinic! Dr.Mantovani and her intern assistant Laura were so friendly, knowledgeable and punctual.We feared our 7 year old dog had stomach cancer . Our vet referred us to Dr. Mantovani, she took all the necessary information, tests and concluded our little guy didn't have cancer; the initial tests from our vet's radiography test was a misdiagnosis. We would strongly advise that if your vet provides you with a possible cancer prognosis, get a specialist to see your pet; its worth the extra $ to go see Dr. Mantovani

Cindy Richards

I am very happy that VEC was able to accommodate my vet’s request for a surgical consultation (for a cruciate ligament tear in my dogs knee) in less than a weeks time, with the actual TPLO surgery occurring just days later. So much better !!! than a previously arranged consultation at another animal hospital, scheduled 6 weeks later. It did feel disconcerting to just give my dog over at the door of the clinic, not being permitted inside because of pandemic protocols but this was soon eased upon speaking with the surgeon & clinic staff, all of whom provided clear, thorough, thoughtful & supportive information. The phone consultations were followed up by emails, summarizing the details discussed; which I found very helpful. My dog is now in recovery & doing well. I am pleased that VEC provided us with such timely & efficient care. Highly Recommended.

Hannah Markovits

They take really good care of my dog. He sees a dermatologist who is amazing, but they have also taken him in an emergency and I am really grateful for the care that they give.

Gallia Feldman

Sadly, I’ve had several occasions to have my beloved dog Ruby brought to vec, but the amazing medical team was always incredible, restoring her to health out of some terrible situations. I feel good knowing vec is there on my side ????

Aida Jauregui

This is the second time I had a serious situation w one of my pooches. The service is always excellent and Dr. Schneider, the neurologist, was very thorough and reassuring. You could tell he is there for the animal not for another surgery!! Highly recommend them.

Kacie

My dog was badly attacked by another dog late at night. I was so worried and the VEC staff were effective when communicating to me about my pup. The vet was so kind and easy to speak to. She made sure I understood everything before I took my baby home. They took very good care of my pup and saved his life! Thank you! I am forever grateful.

nicki taras

My little Yorkie has dry eye and multiple other issues with autoimmune issues. She was referred to Dr. Heather Gray who is an eye specialist. I handed her off at the office door and received a call from the doctor about 45 minutes later explain what medication she would be on, and gave me tips on how to use it properly so that it provided that best outcome. Surgery was discussed, but that was perhaps in her future. Dr. Gray was very conscientious and explained everything so well. I picked our Rosie at the door and we have spent the last two months using her drops and her eyes look better, she has a follow up visit very soon, and I look forward to hearing she has improved. I would highly recommend the clinic, they are very busy, but thorough, and I felt comfortable with Rosie being there.

Kyle Benevides

It’s a great place, care is wonderful, a tad expensive but money buys quality and I appreciate everything they did for my dog in his time there.

Amanda Clark

Brought my 2.5 year old pup in to the emergency clinic for hemorrhagic gastroenteritis (vomiting and excreting large amounts of blood). We were pleased to receive two daily updates from his doctor(s) plus updates whenever we called to check on him. The doctors were honest and upfront about the risks of treatment provided numerous options regarding his care. It is expensive, but you get what you pay for. We would certainly bring our pup back to the VEC if he requires emergency / specialty care in the future. Thank you to the VEC team!

Samantha R

During such an awful time in our lives the staff at VEC helped make our little Billy comfortable . They were especially caring and courteous with our feelings and made us feel well educated and supported throughout the process . We’d especially like to thank Dr. Grubor and all the vet techs that helped care for Billy in the last hours of his life. It takes truly special people to do the jobs they do , and I felt comfort knowing that Billy was in the best of hands ❤️

Nikki Fraser

My experience here was not for a great reason. I had to put down a beloved family pet. Understandably, I was quite upset during my time here, but the staff was more than accommodating. They were compassionate, and kind from the minute I walked In the door to the time i walked out. They definitely made the horrible night atleast a bit easier.

John Benney

Excellent care and expertise. Can always be relied upon.

Stuart McVean

Dr Weisglass and the entire staff were very supportive and professional during our visit to the clinic. They understood our concerns and responded positively with a program of care for our dog that seems to be working very well. I have no hesitation in recommending the clinic to any pet owner .

360 Construction

Zero organization and disaster, receptionist with attitude, not able to answer simple questions. Appointment for 8am, I’ve been there 15 min before time wait 20 minutes after 8:00,outside chilly weather Few ppl waiting outside with dogs suddenly someone from outside comes up and grabbing my dog not knowing my name nor dogs name “I’m prestige sure this one is that I’m looking for” I heard Not sure why I’m giving that extra star.... From what I heard they are not CHEAP BUT great so far huge disappointment!!!!!!!

Pedro Goldman

I do not have enough words of praise to express our gratitude and admiration for the doctors and staff at the Toronto Veterinary Emergency Clinic (VEC). With deep appreciation and gratefulness we would like to thank the VEC for the level of professionalism, expertise, devotion and sincere dedication for the lives of all the pets that are entrusted to their care. Our cat Gimli underwent urgent neurosurgery on Saturday, July 14. Her life hung by a thin thread for four days and she pulled through only because of the unwavering and constant care and dedication of everyone at the VEC. A week later, her paralysis has mostly faded away and she is now well on her way to what we expect will be a complete recovery. I would like to express our heartfelt thanks to the neurologist, neurosurgeon, radiologists, veterinary assistants and all levels of technical support and staff at the VEC. You are all now in our hearts.

sacha massimo

the doctor that saw my cat is the best optimologist in Toronto. that's why I give 4 stars, this place is very busy, and need more staff, to handle all their clients. i had do a lot of waiting to pick up my cat , then later his meds,, frustrating. but i would do anything for my pets.

Katie Sensabaugh

My partner and I were referred to Dr. Mantovani when our boxer was diagnosed with lymphoma last fall. After having been to VEC pretty regularly over the last 11 months we can't say enough good things about the consistently outstanding service we recieved from every staff member we interacted with. Dr. Mantovani's expertise gave us more quality time with our baby then we thought imaginable. She was always upfront and transparent about treatment routes, expectations, and the possible uncertainties. You could tell that it wasn't just about treating the patient, but that she cared for you and your special animal. Beth was our go between who again was always kind, and quick to reply when we had questions along the way, being straight forward and honest while remaining compassionate. Fran was more often than not there to bring our boy in. Not only was she a friendly, cheerful, comforting presence for us, she made Rusko feel safe to follow her inside since we were never able to join due to Covid restrictions. She'd give us updates about how he was so cooperative and how he eventually became his goofy, cuddle-loving self with the staff inside. Our journey ended a couple days ago. Not as originally intended, in the controlled way we were planning, but instead with us having to use VEC's 24/h Emergency service. Again, we were treated with compassion and care by a whole other set of staff and Dr. that didn't have any history with us. Everyone down to the young women who had the unfortunate jobs of explaining to us the final procedure and settling the bill at such a time, did so very professionaly. Doing what the staff do here, at the level in which they're carrying themselves, on a regular basis is a feat, but considering that they're doing this and have been for a year and a half under the pressure of Covid with all the restrictions and the heightened emotional state of everyone, our hats go off to you. Thank you from the bottom of our [broken but full] hearts.

Jane Young

We are extremely happy with the professional and compassionate vets and staff at this clinic. We live an hour away and will make the trips just to receive this type of outstanding service. Thank you for being such a great group of individuals and going the extra mile in every way for our Jake.

MrDelghavi

We took our little puppy Max there today to check his eyes. Dr Karen Nasir was realy friendly and patient. She explained everything to us. Thanks to everyone there. Good staffs, nice and friendly.

Sarah Masri

They were genuinely incredible. Our kitty ate something she shouldn't have and we were worried sick, but they took amazing care of her and she came out okay. They instructed us to call pet poison control, and together the vets at VEC and the staff at the poison control centre came up with a plan to get her better. They were extremely compassionate, I would absolutely recommend.

Outing Fauxgressives

We noticed there was something wrong with our cat’s eye around 11pm. It was quite swollen, secreting purulent discharge, and was squinting the one eye. Nothing else close to us was open late. After speaking with the receptionist over the phone, she stated that “things could go sour quick” and that “we should definitely come in” so we did. It is an animal hospital and they use a triage system. There were a few animals that arrived while we were there that obviously needed care urgently which is completely understandable. But after waiting over 3 hours we noticed that several animals were being seen before us that had arrived long after we did. On one occasion, we overheard the vet tech talking to a patient, as they were leaving, saying “it’s nothing serious”. We were then told that it would be another 2 hours before seeing a vet. Obviously, they don’t know how to triage seeing as animals in stable condition were being bumped ahead of us while waiting approximately 1 hour. Also, the triage nurse said that our cats eye could potentially be bad enough that he could loose his eye. If it was that serious then why would it take over 5 hours to see a vet? Meanwhile dogs that had “the sniffles” or cats had discoloured skin were being seen after 1-2 hour wait time. Pretty sure that’s not right. Not sure if this was just a bad night for them or solely incompetence.

Natasha P

Overall, I think they need more customer service training. I took my cat here and sadly she did not make it (through no fault of the vet) but the entire experience at the clinic was traumatizing and awful. I understand there are procedures in place due to Covid, so I couldn't go in with my cat at first, but while they were trying to resuscitate and I'm outside crying on the ground, they call and ask for a $550 deposit while you have no idea what's happening to your pet. The same night when there was nothing else to be done, and you are in shock and upset they give you a pamphlet and make you decide what 'package' you want for cremation and ashes return. When I left they said my bill was $172, without realizing this is on top of the $550. Which later I consider a lot given it was 5 minutes of resuscitation effort and cremation. In addition there was no mention that I had to pick up the ashes, I thought they would be delivered. A couple months passed so I call to get an update and they said someone contacted you (which they did not), and are ready for pickup. Overall, the majority of staff I interacted with (except one) were cold and somewhat rude. I would suggest that the procedures change to give people some time to process the death of their pet and let them decide the next day what to do. Needless to say I would never go back here.

Natalie Kiparisas

Thank you so much for the care of our Ouzo! From the time we called to inquire about bringing him in until we left the receptionists, techs and Dr's were so comforting and quick in getting him treated and cleaned up. In total it took 4 hours to get us in and out, but given it is an Emergency clinic we were ok with the wait. There were other animals already in their care that were in worse shape than our guy and therefore in need of their care before us. In addition there were other animals that came in after us requiring more urgent care. The visit costs about $145 but the cost is inclusive of a regular vet visit and an emergency fee. If your animal is in need then the additional emergency fee is definitely worth the expense. The fact that a DVM is available at all hours of the day and willing to take care of our animal is the convenience of paying this fee. Plus it is busy, it is Toronto after all! The time and $$ were worth it to clean up our bite and have a sense of relief that with the antibiotics he would be fine. Thanks again for making us feel so comfortable!

Susan Burt

My experience at this Clinic has been Excellent both times I have had to visit with my Fur Babies. Thank you staff for all you do!

Helene Valinsky

I wasn't happy with the arrival process... I arrived with a kitty for emergency.. and not knowing the new "covid" procedures... I was at the door.. one of the several front office workers finally came to door, and said.. I have to call in order for intake to happen.. I'm standing right there and it's cold and my cat was in an emerg situ... and I had to call..?.. Okay, so I called.. then I had to go through the dial 1 for emerg.. where I was put on hold?????.. yet there were 3 people sitting there .. in front of me.. I understand that covid has everything up side down.. but we need to really get a handle on what's important.. If someone shows up with an emerg.. at the very least.. treat the person and their pet with humanity and care... at the very least take the pet in from the cold and start triage while you ask the pet parent to go through a long string of calling and waiting on hold until someone picks up the phone.. (and when they are sitting in front you doing nothing but talking.. there is something definitely wrong with that

Jeremy Zhang

This veterinary has no ability to analyze small pets but they basically charge the same price as big pets. At the beginning they didn’t tell me how much it costs for investigating my little hamster. They were trying to get something out form his pouch but they failed to do it. So finally they did nothing but cost me almost 300 dollars. No useful analysis, no useful medicine, just leave everything unchanged and return him back to me. My hamster died after 4 days of this experience. Useless and costly place!

Ricardo

Very caring and knowledgeable. They take the time to fully explain any procedures being perfomed and the costs involved. Be aware though if you make an appointment with a specialist for a consult and can't make it you will be charged.

Lynly Bailie

You could not ask for a more caring wonderful environment for your pet. They have amazing specialists and in our case the brilliant Dr. Fernanda Mantovani has given our dog the most incredible care to allow her to have, so far, an extra 18 months of healthy happy joy of life.

Ann Lawless

I brought Mindy in for an eye procedure. Mindy does not take to strangers very well, however, she must have felt at ease when the technician came to get her. She went right into her arms and left me to go into the Clinic. When she came out she seemed happy and even gave the technician a kiss goodbye. A week later when I needed replacement for paperwork I misplaced, I received copies within 5 minutes of my request. I hope I never have to go back for obvious reasons, however if the need arises, I would not hesitate to take my dog back. I recommend VEG wholeheartedly.

Arturo Lara

Vets & Techs are great but some of the front line staff needs customer service training. They sound annoyed when you call. Should be more empathic and understanding that if you’re calling for status updates is because you’re concerned about your tiny one. The times we called, only 2 of them were nice. The others, were just looking fwd to hang up asap. Overall, happy we took our little girl there as they saved her life, but if you end up bringing your pet there, don’t expect a great customer service.

Magdalena Szarek

Said dog needs $8000 surgery- dog has a heart murmur that would kill him if they went with it. No actual diagnosis just speculation, no blood work, no ct scan or mri but they know my dog needed surgery. ***Update*** Just a few weeks after this incident and my dog is back to being perfectly fine! Glad I went to a Guelph Veterinary Specialist instead for a second opinion!

Paul Morrissette

Absolutely terrible. After driving from Cambridge which is an hour an a half away (on a good day) arrived in the afternoon, and was told I would be called after my foster dog had been assessed. I waited for 3 hours and heard not one thing about my dog, had to call them, and was then told my nursing mother of 9 pups was not a priority, and would have to wait for at least another 2 hours. Completely unprofessional and inconsiderate. Would never take a pet her again.

Andrew Beacom

I have the problem cat of the world. It seems when no one else can help, Dr. Waisglass and team are there to help solve the problem. He is everything you would want in a family doctor but for your pet! Thank you!!!

Drew Laszlo

They saved my dog's life. Period. Dr. Mason is top notch.

Kt Schuyler

I called and was told I absolutely had to bring my dog in. It couldn't wait until the next morning when my real vet could get me in. I get there. The vet is so rude. Judging me for not wanting to do tests that I had done 3 weeks prior at my regular vet. All of which were negative for anything. Then they tell me they just gave him allergy meds I could have bought at a convenience store.

Darren Burke

The doctors and nurses were great and explained everything to us really well and were very friendly on the phone. On the other hand the receptionist we dealt with was extremely condescending and rude. Asked us why we didn’t call ahead to ask before coming to the door of an emergency clinic. Told her 5 vets recommended them and she responded “well we’re busy” then went on to say that it was very unfair of those vets to tell us the emergency clinic would help. Luckily we saw a nurse outside who took our puppy in and got him seen to. Our puppy had ingested human medication and time was important to have him seen to and dealing with this receptionist made an already stressful situation far worse. I’ve seen similar reviews on here and can only imagine it’s the same person. Gives an incredibly bad first impression for the clinic.

Harrison Brigham

Amazing doctors and nurses. Front of the house staff was friendly and addressed the situation immediately. Never good to have to go here but it's amazing to know they are there when you need them.

Nathan Godin

We just spent $2200 hundred dollars on my dog who was rushed here because he could not breath he stayed over night and I was called and told he has aspiration pneumonia and he was doing much better and was ready to come home. He was still having a hard time breathing so I decided to take him to my regular vet who immediately said he has a grade 2 heart murmur and was in heart failure. After a week of tests and meds he is finally getting better but would have died had I not taken him for a second opinion. When I called to give them un update I was told no no its definitely pneumonia and no heart disease was present.

lorri bourgeois

Took my 10 yr old shih tzu in this morning, with neck and back pain. The staff were very professional and took good care of my baby. We were in and out in hours with some meds and rest for a bit. Thanks so much to the staff and doctors for being so great

Alina J

This was the worst Emergency clinic! I called before bringing my dog in and was told they had a cardiologist on site that day and if its an emergency they would have her paged. I brought my dog in and my dogs condition was bad and then they told me they have to keep him overnight and the cardiologist would see him the following day. His condition was getting worse and I didn't want to leave him there as he was getting anxious. They insisted he would only get to see a cardiologist if I left him there or they wouldn't be able to have him seen. I had no choice but to leave him.The cardiologist saw him the following day in the afternoon even though the vets knew he was getting worse. The cardiologist didn't call me as I was told she would after seeing him but had an intern call me Dr. Garcia. The intern had no idea what she was saying and was using medical jargon, not able to explain what was wrong. She was trying to convince me to have surgery done on my dog and put in a pace maker. She failed to advise me how bad his condition was at the time and that he may not make it till the surgery. He passed away the same night and would have never made it for surgery. They kept him overnight to charge extra even though I agreed to bring him as soon as the Dr became available. Since this was the clinic he was at, It didn't make sense to take him somewhere else for the cremation procedure and I asked for them to help with it. The receptionist I believe her name was Lisa was awful. She was not at all empathetic. She messed up on the urn order and 3 days later when we called to just ensure everything was in order, we were told they had everything on hold as the receptionist didn't put it into the system correctly. They didn't think it was necessary to call and follow up. 3 days later we had to call and if we wouldn't have, they would have left the body, not picked up. The most awful place to take your pet. They finally sent me the reports from the day he was in ER 2 weeks after my dog passed away. That's how behind they are for the emergency cases.

Peter

Shadow my black lab went in for cataract surgery. Dr. Heather Gray did an excellent job on Shadow. Dr Gray and her staff and the clinic staff were excellent. All my questions were answered and i never felt rushed. I was encouraged to call anytime if i had any more questions or concerns.Everyone there i felt, really cared about my fur baby's well being. Thanks to Dr. Gray and everyone at the VEC clinic for the great care Shadow received. The gift of sight was given back to Shadow.

K V

Covid protocols are challenging for customer service, but felt that telephone interactions were thorough, detailed, explored options. Most importantly, I felt that the vets showed real compassion, were willing to answer all my questions patiently.

Gabrielle Gallant

They saved my cat’s life. I am so thankful that the doctors were so thorough and brilliant.There was a rotating cast of doctors and they were all responsive and on their A-game. Dr Mason is a gem. My cat would be dead if he hadn't come in on a Saturday.

Georgios Zikantas

Amazing place in everyway! Their staff are excellent and care about the animals they care about. I took dog here for her cancer treatment and although she passed away Dr Montivani was amazing and helpful in every step of the way. Thank you VEC team. You guys made a very stressful and saddening situation better through your caring and professional approach. You're the best

Elaine

Misdiagnosis of cancer. Already had kidney disease and severe chronic constipation. The diagnosis of cancer did not make sense to me and I tried to explain why, what I thought might be going on, I was just ridiculed. They frightened me enough that I thought what if it is correct, they are telling me if I do not start chemotherapy that very hour the same day of diagnosis that my baby will die within a couple of weeks. You can imagine what needless chemotherapy and the list of all that goes along with it did to one who already was going through other illnesses which the chemotherapy extremely exacerbated. To be added to that unimaginable, they made mistakes in medication mix-ups overdosing which almost killed my baby on it’s own, and one day due to carelessness and extreme disregard to patient care and safety nearly frightened her to death (she went into respiratory distress and they had to rush her to me to see if I could save her. I poured my love and comfort on her hugging talking etc. and managed to save her). Of course after that I did not go back there, but their misdiagnosis continued the horror story with others who simply did not “listen” or “care enough” or “investigate” or “verify” or “actually read the medical history” or “have the integrity to note that their colleagues can do wrong” or “take seriously what the mommies and/or daddies whose information is most valuable because if you are the kind who truly love your babies you see and know a hell of a lot as to what is going on with them” or that “they are too arrogant to want to know that the best thing for the health of the pets is for the doctors and parents to be a team as to what is going on health wise with the pets”. This caused even more needless pain and suffering. If I told you the whole story... It is so dangerous that these days it is all about “next patient, next patient, next patient”, without all that is needed with each patient being taken care of, reasonably, none of us are expecting more than simply what is reasonable and to be expected from a profession that is the most important of all professions to ensure it is not just “a business”. Health, pain, suffering, life and death, is this not at least something we must keep as not becoming indifferent to? as not becoming part of the self serving attitudes of people that have increased and are increasing in this world and are actually now being normalized by so many? and we who will not accept that are the ones to be scoffed at? Now it is me who has to live with the guilt as to what happened to my baby. Even though common sense tells us we are not the guilty ones, still we always punish ourselves with we should have done this, or not done that, we should have fought harder against those who did not care, even though we fought so hard and were exhausted to the point of almost not being able to go on and needed to go on and did go on to continue to help our loved ones. When you witnessed and remember how much your baby needlessly suffered just because of uncaring people, along with the suffering that could not be avoided no matter what, it is even more a painful and difficult thing to deal with. There is evidence as to the misdiagnosis. I highly recommend you do not bring your babies to this place and be very careful with other places. Do your research first as best you can of where you will bring him or her to give your pet a better chance. I know most of you do or you probably would not be reading these reviews and you are probably reading about different places in order to choose. From experience I know sometimes even that could prove to be useless, as most people who write reviews are not the ones with horrible experiences because it is so painful to write about, as with me, but that is why it is so important that our horrible stories be told, so that there is transparency of these horrible places and/or particular vets. This helps others, and gives them a better chance at the luck of the draw. It is also in the name of the poor souls who were unforgivably inflicted with needless suffering.

Rob Cesta

My dog went in for a removal of a foreign object from his nasal cavity very recently. I was debating leaving a review, or reaching out to the management at the clinic, but since an email came though promoting for a review, well... here it is. The start of my poor experience was after I was referred to the VEC from my regular vet clinic, my regular clinic was not able to take on the procedure due to a lack of equipment. Instead of the VEC reaching out to me directly, they communicated through my regular clinic which is very non-personal and not professional. The only instructions I received from the VEC through my clinic was to keep my dog off food for 8 hours before the appointment at the VEC. I thought it was odd that I was not being contacted directly by the VEC regarding my dog and the emergency procedure that was booked for the next day. So I called them requesting to speak to the vet to discuss my dog's issue. The procedure required was invasive and required sedation and was fairly expensive, and our appointment was set for the next day at the VEC - it was pretty darn urgent. When I spoke to the receptionist I asked to speak to the vet my dog was booked in with, she paged the vet, and the response back was that because my dog was not a current patient of the vet and the clinic (even though we had a time/date set for the emergency procedure) I would not be able speak to him. Not cool. I am not a frantic dog owner who was going to waste the time of the vet and talk every little detail about my dog, my request to speak to the vet was based upon the invasive nature of the procedure, the fact my dog needed to be fully sedated, and to make sure the vet was familiar with the procedure and discuss the nature of the injury. I do understand the need for the consultation and for the vet clinic and vet to do their own due diligence, to see the dog and evaluate him before providing me with a solution, but when referred by another clinic for an obvious nasal obstruction that required a foreign body removed there was already a clear established injury and need. A quick chat is not unreasonable. After Scout's consultation it was determined he needed to be sedated and the object removed, I spoke to the vet briefly. I would have liked to felt more open to discuss the procedure, how it was going to be performed, if they were not only going to check once for an object, but remove the obstruction, check again for any further debris, how far back they could look, if they were going to irrigate the area to make sure it all was removed and clear. After reading more about the injury my dog sustained, which is not uncommon in the field hunting world, often the object that gets inserted and stuck in the nasal cavity breaks into other pieces and a single inspection and removal of the first piece found often does not clear the issue. I would have loved to ask if the vet was planning on how he was going to assure all pieces and debris would be removed, but due to the short and guarded nature of the previous conversation I did not feel comfortable asking... It looks like there is not enough room to post my entire review... that's a shame... when it comes down to it, I'll never be bringing my dog to the VEC again, and can never recommended the clinic to others.

Nicholas Carriere

Dr. French was amazing and provided great advice and thoughts on what we should do with our dog's chipped teeth. Nothing negative to say about the doctor we saw or the results of the procedure. With that said, the rest of the experience was not great. Our initial appointment was at 9:00 AM. When we arrived, after waiting for over 45 minutes, they said they were running late, so we waited an additional hour. At that point, they said we could leave and they will call us back in about 2 hours. We told them we live about 30 minutes away, so we would go home for an hour to eat. As soon as we arrived at our place 30 minutes later, they called us and told us to come back in. We hurried back only to wait around for another 30 minutes or so once we arrived. The receptionist told us multiple times that we should not have come back until they called us (even though they did). Finally, we were admitted to a small room and our dog was given some medication to partially sedate her. We then had to wait around and watch her ourselves for over 30 minutes. Finally, she was admitted and we were able to leave. They called us later in the day saying that she was ready to pick up. When we arrived, we had to wait around for over an hour AGAIN. Why call us and let her know she's ready if she's clearly not ready? The receptionists also seemed very rushed and were not the friendliest.

Donald C

All staff showed concern for the welfare of our pet. Phone follow the next day is great, never gad before. When contacted as he wasn't getting better they quickly made an immediate appointment. Enhanced treatment was initiated and regular contact maintained. Pricing was within range of others.

Allan Fisher

Once again, Dr.Degroot came through. Recommend VEC for EVERYONE! All the other support staff is amazing.

Lynda Smith

I had to take my 10-yr old dog into the ER as he had stopped eating and drinking. Dr Kimball called after examining my boy and really listened to his complicated history. Dr Kimball provided test and treatment plan options prioritizing my dogs comfort and spoke in lay person terms so that I understood everything. Later in the day Dr Kimball called with test results and treatment plan options. I choose to have my boy admitted so he could have intravenous fluids and medications.My boy stayed about 48 hours. A doctor called each morning with updates and a treatment plan. I was encouraged to call anytime day/night/overnight and speak to the Vet Tech caring for my boy. I did call frequently and all the Techs pleasantly provided detailed updates. The Techs were welcoming of my suggestions about how to help my boy to relax and help him to start to eat. When my boy was well enough to come home, the doctor talked me through the medications they were sending home and how best to help my boy to continue to recover at home. A summary of his stay, medication explanations and directions as well as home care recommendations - in writing, accompanied the medications we took home. From admitting to discharge, everyone I spoke with was professional, knowledgeable, understanding and kind - just what is needed during period of upset and stress because a beloved companion is ill.

J Chatham

This is a horrible place that is only after the money. Brought my cat in there on April 26, 2020 and she was euthanized on May 1, 2020 - I incurred a bill for $9,445.80 for six days and they couldn't even save her. She had kidney issues. That's $1,574.30 per day! I paid $6,000 and now they sent my file to COLLECTIONS to get the remaining $3,445.80. Where's the compassion? ZERO COMPASSION AND ALL ABOUT THE MONEY!!!

nisa gunduz

Came here with my dog who had an eye infection that had closed up her eye. Granted it was probably something that could have waited to the morning but given her distress in the middle of the night I decided to bring her. We arrived around 3am and waited for an hour before I was informed it would be at least another hour. Not a single person came through or waited in the waiting room yet every hour I was informed it would be another hour. 4 hrs later (yes! 4!) someone comes out to tell me it’ll be another 2 hrs minimum as they need to wait for the vets to switch. At this point, I just went home knowing I could bring my dog to her vet and get seen before. Which we did. I can’t speak for the vet care itself but the fact that I was strung along for 4 hrs (that would have been god knows how long if I stuck around) in the middle of the night when they knew they had emergency cases in the back and 1 vet is unacceptable. They should have sent me elsewhere. Or told me she could wait to see her regular vet. No new emergencies came in. No one was in the waiting room. They knew what they were dealing with. I can confidently say I’ll take the longer trip to TVEH in the future.

Patricia Di Ciano

This clinic provided me with the wrong diagnosis and offered far too many treatment options for the diagnosis they did provide

Tyler K

0 empathy and poor management. Had requested my pet to be cremated. We had to proactively reach out to see if it had been completed, only to find out the urn was sitting on their shelf for over a month. When I went to pick it up, they didnt even acknowledge my presence and put the urn in some used shopping bag and hung it on a rack near the entrance. 2 days later I received a phone call from them, telling me that the urn is ready for pick up. I dont know if I felt angry or sad, and the staff dont know how to manage follow ups or feel empathy.

Nicole Aucoin

Everyone was wonderful. At a very scary time they were able to make us feel supported; we knew our fur baby was in good hands.

Yvonne Maclean-Howard

Always professional but attentive and patient to my dog's needs. Vets take the time to thoroughly explain procedures.

bob pajkowski

Our dog Smudge was referred to the VEC by our local vet back in 2008 as a consequence of recurring bladder stone problems. The experts there soon determined that the underlying cause was a serious liver condition and he underwent a life-saving surgical procedure to repair the condition. Thereafter a maintenance program of diet and medication was created, with periodic followup visits. We were told that there was no reason that Smudge could not live a normal and full life from that point on. And he did! We were able to enjoy him and love him, until he passed from unrelated natural causes earlier this year. Thank you to all the wonderful staff (doctors, technicians, interns, admin, reception) at the VEC for the exceptional care that you gave to our beloved Smudge over those 10 years. In our many visits there, we were always treated respectfully, compassionately, and professionally.

Richard MacDowell

I have been to the clinic a number of times, over the years, with different dogs, with different health problems. The care has been excellent in all respects. And it was excellent, once again, in July 2021.

Caitlin S

I brought my pup in to see Dr. Schneider for some vague and troubling pain. Though it was odd dropping him off at the door, they were professional, responsive, courteous, and answered all of my questions. Things at the front entrance were a little hectic, but that's emergency hospitals. Especially right now. Thanks to all the staff for taking great care of my boy! Special thanks to Dr. Schneider, Dr. Williams, Lauren and all the support staff in neurology.

Lisa Dubois

VEC was great. My dog woke up on a Saturday morning unable to use her hind legs. So we drove 1hr to our closest emergency vet. They where confident that she had IVDD and needed back surgery to prevent permanent damage. They called around to find the closest neurosurgeon to accept her and kept getting denied until VEC and Dr Schneider agreed to help her. So another 2 hr drive but the staff was very nice and welcoming. The triage came immediately and took her from the car for us. Surgery was the next day. Dr Schneider and his team kept us informed on her progress daily. She’s home now and doing well. Very mobile with back end support. Hardest part is keeping her crated other then washroom breaks. Not going to say it was cheap. They quoted us a high and low prior to our drive to Toronto. Final total was under the low. So that was a plus. Only issue is I was to be emailed discharge instructions as well as what they told me when we picked her up and I haven’t yet received them. It’s been 4 days so maybe they are still coming. Thank you so much for they great care for my dog and making her whole again.

Catherine Urbanski

Throughout the years my mini daschund has been patient of VEC specialists and always received the best care available. Highly recommended for emergencies and specialists referrals.

Eugenia Blain

Ragnar has been here a few times. The staff has always been wonderful and knowledgeable. He was treated for a herniated disc, with multiple follow up appointments. Dr. Schneider provided the best care possible and with his help Ragnar avoided surgery. It reasonably priced. It is more expensive if you come in the middle of the night through emergency (which is understandable). If you see an specialist, it is about average. Follow ups are significantly less pric, which is great since you can make sure your puppy is recovering. Overall, very happy.

Judy MacKenzie

The care our Golden got at the VEC was exceptional. The surgeon was very compassionate and very skilled. 2 years later, Riley is doing great with no signs of her injury. We are very grateful for them making such a stressful time so much easier

erick chavarria

Our 9 week old German sheperd almost died, he had pneumonia but they managed to save him. We are soooooo grateful ????

Daniel Z

The VEC was a lifesaver for us when our dog had an emergency on Good Friday during a pandemic. I am so grateful for their talented and caring team. They quickly diagnosed our puppies problem and clearly explained the options to manage the situation. As a (human) health care professional I was impressed with how organized and thorough they were. We are very lucky to have this clinic in our community!

Rick Beaton

I would like to thank the Drs and the staff at the VEC. For their great work and compassion. I had to take our puppy Penelope to them as she broke her leg. They took her in with open arms. They called me and kept me up to date on everything they were doing. They are very busy there. And that is very understandable as they are a specialized veterinarian clinic. That being said. Myself and my family are very please. And will most definitely use their services again. Once again Thank you and stay safe From the Beatons

MC C

If you're looking for reviews for VEC, it's because you've either been referred to a specialist here or worse - you're having an emergency with your pet and you're losing sleep over it. I've only been to VEC for a dental referral for my geriatric, high-risk dog, so I can't speak to the ER part of the experience. However, my dog's dental was with Dr. Sharon French and after reading all the negative reviews myself, I was relieved that everything went smoothly. It took a couple of months to get an appointment, but Dr. French is clearly one of the best - if not THE best - veterinary dentist in the country, and it shows from the second she walks in the door. She knows what she's talking about and she's seen it all. She made me feel comfortable about leaving my complex-patient of a dog in her care, and she performed a complicated dental surgery successfully. I was extremely relieved to hear that my dog had made it through, and I feel like all my questions were answered by Dr. French. She was great. However, I was quoted at around $2000 initially and paid close to $4000 when all was said and done. No one communicated the changes in price or warned me of the bill I should expect. The front desk staff ask for an 80% deposit upon admission and the rest (which ended up being a lot more than the remaining 20%) is due when you come to pick up your pet. Be prepared to shell out tons and tons of cash here. I was worried when I was told that my dog had to stay overnight after the procedure, because she was supposed to go home the same day. I asked the front desk staff and the vet techs how much an overnight stay would add to my bill, but none of them could tell me. "It's really impossible to say" was what they all kept telling me. It was confusing, frustrating and stressful because I had no idea about the cost of an overnight stay. Thankfully, it ended up being only around $300. They aren't transparent about costs and they don't give you any warning when adding extra costs onto your bill. This really needs to be improved, because when you're already stressed out and worried, having some warning about the exobirant bill would be nice.

Jen Burden

We were referred to the Emergency clinic from by our Veterinarian in Northern Ontario. Our Miniature Daschund needed emergency spinal surgery from IVDD. It had progressed so quickly that in a matter of 2 days she went from walking and running to dragging one leg, then dragging both of her hind legs. We heard back quickly from the Veterinary Emergency Clinic, and rushed her down to Toronto for an assessment. It was confirmed that she would need surgery ASAP. They performed the surgery that night. They were so great at communicating with us that they called with updates regularly over the course of her stay which was only a few days! She recovered very quickly and when we picked her up she had regained movement in her legs again. We were provided with exercises to perform through the day, and although she had to take it easy for a few months, she has returned to full function. Without the amazing staff at the Veterinary Emergency Clinic, we would have had to put our little girl down. We are so thankful to have our family back in one piece, and cannot imagine where we would be without them. I recommend the Veterinary Emergency Clinic for their quick response time and the wonderful and caring staff. You are all so amazing!

Franca F. Cudini

Cash Cows! We brought our dog in because she was having laboured breathing $2900 diagnosed with a slightly enlarged tonsil with mildly levels of white blood cells but not emphasized because vet didn’t seem concerned sent home with meds. Completion of meds laboured breathing commenced again. This time vet recommended removal of tonsils and spading (sp?). We opt out of spading wanting our first concerns addressed! $2800 later tonsils removed and vet advised that testing of the tonsils were going to take a week but didn’t think it was cancer “I’d be really suprised “ but our dogs recovery declined stopped drinking, vomiting we kept calling vet but our calls were returned a day or two later stating that it’s likely our dog adjusting to the pain killer. 8 Days later after repeated calls we were advised that the test of the tonsils was lymphoma cancer. That’s it ... shocked! we asked what should we be doing to help our dog and we were told to book an appointment for the oncologist $135 and we can ask questions about the issue with our dog not drinking, vomiting etc. Looking back at the initial scoping they preformed and blood work the vet really missed the ball and I question was the vet just needing our money and neglected the care of my dog. My advise to all pet owners requiring emergency attention bring someone with you that can step in and question everything the vet is communicating!!! All I say to the attendees and care of my dog “go back to school” shadow a true vet that gives a damn about animals. Our dog didn’t need to be sedated twice! She deserved better care! Shame on all of you!!!!! We asked for a report of the test and it’s been 3 days and we haven’t received anything!

Jake Cormack

I brought my sugar glider in yesterday, they dont normally deal with sugar gliders but it was an emergency. We were seen quickly and i firmly believe my pet is alive today because of this place. They did everything they could and i was able to see a more specialized vet today for a better check-up. Despite not normally dealing with these animals they took the right steps and i would be confident recommending anyone with pets to this place.