Reviews of Hôpital Vétérinaire Victoria Saint-Lambert - Vet et Nous (Veterinarian)

Jennifer Teggin

My family has been bringing our dogs and cats here for over a decade. They are trustworthy, friendly and genuinely care for their patients.

Lena Glavinovitch

Always great service from this hospital and always served with a smile and kindness.

Danielle Jarry

My husband and I have been going to this vet's since 1991. Yesterday, our 12 year old Boston Terrier had seizures and we brought him in as an emergency. The vet told me they couldn't look after him because they were closing at 4:30 pm. I was told it was a life and death situation (which it was) and to bring him immediately, right away, to the Veterinarian Hospital on Taschereau. My son in law was there without a shirt as the dog had seizures while we were in the pool and we rushed out the door. I had asked if we could quickly go home so that he can get a shirt and they responded, "No, GO IMMEDIATELY". So we bundled up the dog and started to run out of there. However, they stopped me in my tracks to tell me to pay the $86 consultation fee immediately. I couldn't believe their total lack of compassion. Like I've said, we've been with them since 1991. Always paid our bills immediately and I would say we've literally spent thousands and thousands of dollars there and yet they couldn't send me a bill? Sadly, my dog passed. I am never going to this vet again, ever!

Sara G-M

Manque flagrant d’empathie. Mon chien a consulté cette clinique pendant plus de 10 ans et, suite à son décès il y a plus de 3 mois, je n’ai jamais reçu aucun message de sympathie de leur part. Je leur ai pourtant parlé la veille de son euthanasie. Le dernier mois avant sa mort a été extrêmement pénible. La composition de leur équipe (vétérinaire & réceptionniste) est à revoir. Bêtes, négligents, ça été un mois d’horreur et je n’ai senti aucun soutien de leur part, au contraire, ils rendaient cela beaucoup plus difficile que ça n’avait à l’être! Je ne recommande pas cette clinique.

Bruno Landry

(Translated) Adorable service! And the prices are reasonable unlike some vet / seller. (Original) Service adorable! Et les prix sont raisonnable contrairement à certains vétérinaire/vendeur.

paul binks

By far the worst vet. There is another one on riverside that will actually put your pet first and not rip you off. Trust me you'll notice by how much happier your buddy is going there, there is blatant neglection in this vet and it's easy to notice quickly. This is after over 15 years of wasted money with them so I dont say this lightly.

Youssef Laklai

(Translated) It is rare or I take the trouble to comment, but the service of Dr. Gruia is so exceptional that it should be emphasized. We feel that she is passionate about animals and their well-being. She's been taking care of Moka since I got her and for nothing in the world I won't change my vet. Thank you again Dr Gruia for the quality of your service !! (Original) Il est rare ou je me donne la peine de faire des commentaires, mais le service de Dre Gruia est tellement exceptionnel qu'il faut le souligner. On sent que c'est une passionnée des animaux et de leurs bien-être. C'est elle qui s'occupe de Moka depuis que je l'ai et pour rien au monde je ne changerai de vétérinaire. Merci encore Dre Gruia pour la qualité de votre service!!

Marie-France Verreault

(Translated) ULTRA service attentive and very personalized. They take good care to put master and dog at ease. With my three dogs, now in good health thanks to the Victoria Veterinary Hospital team, I highly recommend them. (Original) Service ULTRA attentionné et très personnalisé. Ils prennent bien soin de mettre maître et chien à l'aise. Avec mes trois chiens, maintenant en bonne santé grâce à l'équipe d’Hôpital Vétérinaire Victoria, je les recommande fortement.

Bailey McKenna

I had a great experience when my greyhound mix Buster needed surgery. The staff took time to consult with me over the phone and answer all of my questions beforehand. On the day of surgery the staff was prompt, professional and friendly. The vet called me to reassure me after the surgery went well. She checked up on his ears as he'd recently had an infection, his nails were trimmed, I just really felt they were attentive to Buster's needs. Most importantly the surgery looks clean, healthy and flawlessly done. I'll definitely keep bringing Buster to this vet.

Suzanne Daneau

(Translated) My dog had an injured pad and I went out with a $ 350 bill, without telling me what was all right. My brother went for the same thing for his cat: $ 800 for a damaged pad. It's exorbitant and they do interventions that are not necessary. It's over for me. (Original) Mon chien avait un coussinet blessé et je suis sortie avec une facture de 350$, sans me dire ce que valait tout ce qu'ils allaient faire. Mon frère y est allé pour la même chose pour son chat: 800$ pour un coussinet blessé. C'est exorbitant et ils font des interventions qui ne sont pas nécessaires. C'est terminé pour moi.

FollowYourDreams

We visited the hospital with my dog for the consultation about her condition and the doctor offered us to make a blood test, which costs more than 200 $. We agreed. Then we spent about 1.5 hours waiting for our dog because they tried to make the test. The dog screeched a lot, usually she was normal with tests. They pricked her legs, neck and she was there for 1.5 hour ( the dog is less then 4 pounds). During all the time they told us that everything was fine and that it was already done. I was so nervous and angry but I can't have done anything. Finally the doctor told us they can't do anything, they didn't make the tests.The dog and we were totally shocked with such unprofessional behavior. Finally we have no diagnoses,no blood tests and we had to pay for the visit. And after these actions the dog is totally destroyed, nervous, she hides, she doesn't want to play, to eat etc. You shouldn't work with animals if you don't know how to do this. Never again.

Sabrina D

(Translated) I recommend this veterinary clinic, and I don't say that often! Dr. Gruia has had two of my cats as patients and has done an excellent job. One of the few clinics where animal welfare is a priority. (Original) Je recommande cette clinique vétérinaire, et je ne dis pas ça souvent! Dre Gruia a eu deux de mes chats comme patients et a fait un excellent travail. L'une des rares cliniques où le bien-être des animaux est une priorité.

Alessia Fuoco

If it wasn’t for them, my dog would still be alive. Obnoxiously expensive, and completely neglectful. We brought my dog in for low energy and excessive water intake. Ran some tests and said that all was okay and these symptoms were normal as a dog gets older, as he was almost 8. We listened to the vet, and went home. Within a couple months, my dog stopped walking and eating so we brought him to another vet. The vet immediately diagnosed him with diabetes and said he was having pancreatitis and suggested we bring him to the emergency if we wanted to save his life. After 1 month of suffering and thousands of dollars, my dog passed away. The emergency vet stated that this was completely avoidable had he been diagnosed and treated for his diabetes sooner. Additionally, we brought in my cat when she started having blood in her stool daily. They charged us 1 week boarding as they tested her (almost 1000$). The didn’t find anything wrong. They sent us home with new food for sensitive stomachs to see if that worked. She then slowly started to lose patches of fur. We returned to the vet, when they realized she was allergic to the new food they had sold us. They suggested we go back to her old food to see if that would help. Her fur grew back, but we were back at where we started. She still had blood in her stool and we are out a couple thousand dollars. I have never seen such a neglectful veterinary facility, especially at such a ridiculous high-end cost. If you love your pets, DO NOT SEND THEM HERE. I suggest vet St Foy about 7 minutes away. We now take our cat here and he has helped us with all of her issues. Not only does he take the time to inspect the issues carefully, he always offers a course of action that helps us reduce costs in the long run, while being extremely attentive to the animal. You can tell he’s in his profession to help the animal, and not to fraud you out of your money.

Natalie Beauchamp

(Translated) The best veterinary hospital in Quebec. There are only 1 Dr. Christine Carle. The whole team are fantastic, I would put MY life in Dr. Carle's hands without hesitation. (Original) La meilleure hôpital vétérinaire au Québec. Il y as seulement 1 Dr. Christine Carle. Toute l'équipe est fantastique!je mettrait MA vie entre les main de Dr. Carle sans hésitation.

Natasha

Expensive. But maybe my budget doesn't match everyone else's in saint-lambert Edit: after several years with this vet and after a recent interaction, we will no longer use their services. We got an appointment for our cat. Almost 500$ later, they told us they didn't find anything and need to run more tests that would cost close to 1,000$!? I mean come on, this is awful. I am considering on filing a complaint with the Ordre des médecins vétérinaire QC. Its is abusive to charge this much money for absolutely with no solution.

Andrea Pietrzykowski

My cat had been to another vet and I was told he would need an operation. I was also flat out blamed for the issue and not seeing it sooner. The vet was rude and expensive. I brought him here instead and he was so well taken care of The vet really cared and said an operation would be the last resort but we fixed it with only medication and they were budget friendly (estimated $450, only came to $250); three years later and he's still doing great.

Yan YAn

(Translated) Not professional at all, I brought my pet for routine check-up, then he starts to have a skin disease, I have to make a new appointment to check what may be coming from a place where other animals could be treated for similar cases and transmit it to my cat's skin. To avoid. (Original) Pas professionnel du tout, j'ai apporté mon animal pour examen de routine, puis il commence à faire une maladie de peau, je dois prendre un nouveau rendez-vous rendez-vous pour vérifier ce qui peut provenir d'un endroit où d'autres animaux ont pu être soigné pour des cas similaires et le transmettre à la peau de mon chat. À éviter.

Mimi Petibout

(Translated) In this clinic, the animal-human link is absent and replaced by commercial interests. Although it was a friend who advised me, when I returned I felt an unhealthy atmosphere starting with the receptionists looking ignorant and condescending who were doing the chatting in their little corner in the back of their customers. In addition, I learned that this clinic is part of the same medical group Vétéri medic as the CVRS. No wonder then that their prices are almost the same as the CVRS. I had the case with two veterinarians, they always spoke to me in a firm tone and assured as a true "Professional" by proposing me the solutions which seemed to me not quite appropriate of course very expensive. Mrs. Gruia has always used the phrase: I ABSOLUTELY need ... as if it were an absolute "must". an ultimate, undeniable and undeniable necessity, a fatality, how cynical it is to take all people as judgment-impaired, the money-pump, and use the professional position to brainwash them by presenting it as Standard. In short, in all professions, there are disillusioned people who have betrayed their child's soul and that money consoles with a passion gone. (Original) a marque de cette clinique le lien animal-humain est absent et remplacé par les intérêts commerciaux. Malgré que c’est un ami qui me l’a conseillé, lorsque j’y suis rentré j’ai senti une ambiance mal saine en commençant par les réceptionnistes l’air ignorant et condescendant qui étaient en train de faire le placotage dans leur petit coin dans le dos de leurs clients. De plus, j’ai appris que cette clinique fait partie du même groupe médical Vétéri medic que le CVRS. Pas étonnant alors que leur prix sont quasiment les mêmes que le CVRS. J’ai eu l’affaire avec deux vétérinaires, elles me parlait toujours d’un ton ferme et assuré comme un vrai « Professionnel » en me proposant les solutions qui me semblait pas tout à fait appropriées bien évidement très dispendieux. Mme Gruia a toujours utilisé la phrase : j’ai ABSOLUMENT besoin...comme si c’était un « must » absolu. une nécessité ultime, incontestable et indéniable, une fatalité, A quel point il faut être cynique pour prendre tous les gens comme les incapables de jugement, la pompe à fric, et utiliser la position professionnelle pour leur faire le bourrage de cerveau en le présentant comme la norme. En fin bref, dans toutes les professions, il y a des gens désabusés qui ont trahit leur âme d’enfant et que l'argent console d'une passion envolée.

Alexandra Picard

(Translated) Prices are more expensive for food. It was my first and last visit. (Original) Les prix sont plus cher pour la nourriture. C'était ma première et dernière visite.

Lea Tremblay

(Translated) I was really disappointed with this clinic. To begin with, the reception staff are very cold. I felt like I was disturbing them. Veterinary costs are very high. I have the impression that they preferred to take more care of my wallet than of my animal. It was costing me dearly not to know what my pet had. As soon as you ask for qq ch (prescription, radio), you still have to pay, without being notified beforehand. In addition, the latter was the victim of a medical error, the person concerned never came to apologize, which would have been the least of things. I do not recommend this clinic. (Original) J'ai vraiment été déçu de cette clinique. Pour commencer, le personnel à l'accueil est très froid. J'avais l'impression de les déranger. Les frais vétérinaires sont très élevés. J'ai l'impression qu'ils préféraient prendre davantage soin de mon porte-feuille que de mon animal. Ça me coutait très cher pour ne pas savoir ce que mon animal avait. Dès qu'on demande qq ch (prescription, radio), il faut encore débourser, sans en être avisé avant. De plus, ce dernier a été victime d'une erreur médicale, jamais la personne concernée n'est venue s'excuser, ce qui aurait été la moindre des choses. Je ne recommande pas cette clinique.

Jordan PM

(Translated) Very professional! (Original) Très professionnel!

Mélissa G

(Translated) Very nice clinic we feel confident and it is gentle with animals! (Original) Très belle clinique on s'y sent en confiance et il sont doux avec les animaux !

Geneviève Vanier

(Translated) Hello, I want to take this space to thank the clinic team, especially Dr. Peeters, for taking care of our Pink who was struggling with breathing. We were very worried and they took good care of our dog and also of us. Thank you for your professionalism, your empathy, your calm and your kindness. We will always be grateful to you. (Original) Bonjour, je veux profiter de cet espace pour remercier l’équipe de la clinique, particulièrement la Dre Peeters, pour la prise en charge de notre Pink qui était en difficulté respiratoire. Nous étions très inquiet et ils se sont bien occupé de notre chien et aussi de nous. Merci pour votre professionnalisme, votre empathie, votre calme et votre gentillesse. Nous vous en serons toujours reconnaissant.

Julie Demers

La personne à la réception m'a dit que mon chat était un citron car cela faisait 2 fois que j'y allais pour un granulome éosinophilique. Commentaire moyen quand on s'inquiète pour son animal et on connait pas les causes. Mais j'aime beaucoup Dre Nantel.

dummy nator

(Translated) My cat died because I was advised to hospitalize but I could not afford it. So they offered me a homemade treatment that was insufficient. At no time did they tell me that hospitalization could make the difference between the life and death of my cat, I would think twice before refusing and opt for home treatment. I compare the services they offered me, prices are 1.25 to three times more expensive than elsewhere. If you have money in your pockets and want to pay the big price for an extremely courteous service (Dr. Gruia), I recommend this hospital. If you are in the middle class and have a budget to meet, make an appointment elsewhere; it may be the difference between life and death for your companion. (Original) Mon chat est mort car on m'a conseiller de le faire hospitaliser mais je n'en avait pas vraiment les moyens. Ils m'ont donc proposer un traitement maison qui fût insuffisant. En aucun temps ils ne m'ont dit que l'hospitalisation pourrait faire la différence entre la vie et la mort de mon chat, j'y aurait penser deux fois avant de refuser et d'opter pour le traitement à domicile. J'ai comparer les services qu'ils m'offrait, les prix sont de 1.25 à trois fois plus cher qu'ailleurs. Si vous avez de l'argent plein les poches et vouler payer le gros prix pour un service extrêmement courtois (Dr Gruia), je vous conseil cet hopital. Si vous faite partie de la classe moyenne et avez un budget à respecter, prenez rendez-vous ailleurs; ca fera peut-être la difference entre la vie et la mort pour votre compagnon.

Geneviève Collin

(Translated) Best place I have ever been to !! It's the work that led me to move very far from the clinic, but I still think of all their staff and the outstanding service I had there for my two chips. I even think sometimes of making the road to return there! Thank you to the whole team for everything ❤ (Original) Le meilleur endroit où j'ai été amené à aller!! C'est le travail qui m'a amené à déménager très loin de la clinique, mais je pense encore à tous leurs personnels et le service hors pair que j'avais là-bas pour mes deux puces. Je songe même parfois faire la route pour y retourner! Merci à toute l'équipe pour tout ❤

Pierre-Luc Duval

(Translated) Very good service. (Original) Très bon service.

Peter Grumich

(Translated) I really liked the service. He was quick and courteous and lived up to my expectations. I am confident with them. The place has been renovated it is very pretty (Original) J'ai bien aime le service . Il a été rapide et courtois c étais à la hauteur de mes attentes. Je suis en confiance avec eux. L endroit a été rénové c est très joli

Jay Etbob

(Translated) I made an appointment to obtain an official certificate for the transport of my animal, there was no problem making the appointment but once there it was not their responsibility. Zero in documentary knowledge related to their profession, and an examination of the animal m in record time (not sure of the real quality). I strongly recommend avoiding this hospital whose goal is clearly $$$ and not animal service and welfare. (Original) J’ai pris un rendez pour obtenir un certificat officiel pour le transport de mon animal, il n’y avait pas de problème lors de la prise du rendez-vous mais une fois sur place ce n’était pu de leur responsabilité. Zéro en matière de connaissances documentaire lié à leur métier, et un examen de l’animal m en un temps record (pas sûr de la qualité réelle). Je recommande fortement d’éviter cet hôpital dont l’objectif est clairement $$$ et non le service et bien être des animaux.

Santiaggo NL

(Translated) Dr Daniela Gruia is a sweetheart with my boston terrier. I have been going there for almost two years and she has always been attentive to this one; she wisely advised me on different aspects and the development of my little Leia. The staff are friendly and it is easy to make an appointment. 12/10 would recommend (Original) Dre Daniela Gruia est un amour avec mon boston terrier. J'y vais depuis près de deux ans et elle a toujours été attentionné avec celle-ci ; elle a sagement su me conseiller sur différents aspects et du développement de ma petite Leia. Le personnel est chaleureux et il est facile de prendre rendez-vous. 12/10 would recommend