Reviews of Laval Veterinary Centre (Veterinarian)

Jemma M

Great when available. No exotic vets available at night for emergency.

Manon Martel

(Translated) I was very well received, listening to the owner of the animal. Correct diagnosis and very good postoperative follow-up (Original) J'ai été très bien accueilli, a l'écoute du propriétaire de l'animal. Diagnostic juste et très bon suivi post opératoire

Mel

(Translated) When we talk about a veterinarian, we usually have the image of being careful who want the best for the animals. What you will find at the Laval clinic is mediocre service supported by enrichment at the expense of animals and the huge sums that are demanded from their owners. (Original) Quand on parle de vétérinaire, d'habitude, on a l'image d'être bien veillant qui veulent le mieux pour les animaux. Ce que vous retrouverez à la clinique Laval est un service médiocre soutenu par l'enrichissement aux dépens des animaux et des sommes faramineuses que l'on demande à leurs propriétaires.

Richi Andino

Yes 4.0

Carter

24/7 emergency and for 'exotic' animals too!!

Tony Di Ciero

Very expensive

Maria Pag

If one calls an institute and pushes all the right numbers for English., I presume they should be answered in English after waiting on line to be answered, otherwise THE INSTITUTE SHOULD REMOVE THE OPTION. Also when we call an institute that WE PAY FOR we should not be answered with attitude like the ARROGANT PERSON JUST DID TO ME. If this receptionist does not like her JOB she should not be answering the PHONE. Today is 1:45 or 13h45 as they say in French, Date is April 1. Not much of an April Fools gag!!

Jan Eurelson

I was not allowed to go and see my dog during his last dose of chemo therapy. I told them I wanted to stop the treatment and that this would be the last treatment. This exam took more longer than usual and I could hear him bark alot which was unusual. Next day we found him on our patio. Rip July 25 2015 he was 4 years old. I'm not blaming no one.

wiltongirl14

My cat was bleeding and it wouldn't stop I called emergency I was onton phone for a full hour and no one answered keep in mind this was at 2am !! Why you soo busy at 2am ?!

Domenic Matalone

Quick access, nice helpful staff.

JIMMY NEMESIS

not a lot of 24h emergency veterinarian that also take exotic animals this one does and have modern and advance technology... price went up again... staff are really good, receptionist not so much depends which...

Paul Viger

Been here multiple times, whether for an emergency or for the boutique. Strongly recommend.

7Patty8

I had a good experience. Thank you to Dr East my dog was better within a few hours!

Marc Ferrazzano

Great service. Very knowledgeable staff. Great experience.

Anthony Gianfrancesco

My dog died here so I am bitter. They are very expensive but provide a good service. The 24/7 service makes this place a no brainer in an emergency situation with your pet. But they do not perform miracles .

stephane paquette

(Translated) Excellent welcome, very courteous and competent technician, the MD doctor she explained to us well and she was looking for solutions to treat our dog while avoiding super flow costs. Open 24 hours 7 days a week (Original) Accueil excellent, technicienne très courtoise et compétente, le MD médecin elle nous as bien expliqué et elle cherchais des solutions pour traiter notre chienne en évitant les coûts super flux. Ouvert 24 heures 7 jours sur 7

Giuliano Aversano

Best care! A little pricy

Kitana B.

The staff was beyond kind, they handled my puppy with care and explain the entire surgery to be preformed. They are professional and a honest company. The only fault is that it can take 20min on the phone to speak with someone.

Andrew Ip

We go here for our puppy classes. The premises and amenities are top notch.

Peter Desmond Kelly

They killed our cat and made us pay the bill. Don't trust this clinic if you really love your pet. Shame on you Kim Genois. If you had any conscience at all, you would have simply taken steps to show empathy, understanding and compassion. Instead you took advantage of us at our most vulnerable moment. Shame on Vincent Gauthier who would be better suited to work in a morgue where he doesn't have to show any compassion, just lecture corpses who have no pulse just like him. Shame on Emilie Tougas for placing us into her trust by telling us that everything would be okay and all the recommendations that she so "professionally" convinced us with her charm would be just right and that Misty would be perfectly taken care of and for us to not worry. You are all responsible for her death and you know it. No matter what kind of spin you try to put on your mistake, you are ultimately responsible.

Margaret P.

Horribly expensive and bad experience in general. They put my cat on strong painkillers that she didn't even need. I'm never going back.

Cristos Sarantakos

Too long to wait this date was 7 hours wait time

Frederic Hugues

Complete service pet clinic with say care, pension and grooming services

Dannyx Michaud

Very good service open 24h. They took good care of my parrot and they didn't even charge me a consultation even though I went very late. They are amazing.

Simo Bekkari

(Translated) We went there last night urgently for our Layli who was not doing well. To be honest, our first impression was not good because we felt that the emergency was not taken seriously, and the expected four hours of waiting scared us. Fortunately, the reception staff quickly understood the situation, and eventually Layli was assessed very quickly, then transferred to a veterinarian. Excellent service, and thank you very much! (Original) On y est allés hier soir en urgence pour notre Layli qui n'allait pas bien. Pour être honnête, note première impression n'était pas bonne car nous avions l'impression que l'urgence n'était pas prise au sérieux, et les quatre heures d'attente prévues nous ont fait peur. Heureusement, les employées à la réception ont vite compris la situation, et finalement Layli a été évaluée très rapidement, puis transférée à un vétérinaire. Excellent service, et merci beaucoup!

Noa Leigh Maxwell

Super nice team, fantastic expertise. If you've outstripped your regular vet, you want to come here.

Corvette Man

Very professional my dog was almost dead she was hit by a car. The doctors revived her just in time. Lexi my pitbull mix owes her life to those doctors

Subin Bae

I visited here a month ago for emergency reason. I would like to thank to the nurse (or vet) who dropped tears for me and my cat Yaong! He is permanently recovered now :) I will always pray for you, thank you for showing cares and love on that day. The price for the medicines and consultation was really high(I think Canadian vets usually have higher price range than other countries). And I spent 1700 for one visit including medicines. I gave up hospitality due to price, but it was actually the best decision for my cat since he is extremely sensitive for vet visit. But the employees there are kind and nice.

cindy tran

We brought our puppy here last Monday for an emergency broken leg. Within 2 days, we came back 4 times due to swelling of her paw. I also spoke to them about my concerns that the tape on the cast they put on her is stuck to her belly so every time she tries to pee or poo, it’s pulling on her skin which is what causes her pain rather than her broken leg. They sent me home every time saying oh it’s normal, bring her back if her paw swells even more than it already HAS by the way. After being sent home for the fourth time feeling uneasy, we decided to bring her to a different clinic. Our new clinic tells us of their concerns that the cast was put on too straight and that it’s way too early to be swelling so much especially after only 2 days. I told them about her discomfort with the tape on her belly which they completely understood. So having said that, we had to change her cast again after 3 days of just having to put it on at CVL and paying $800 worth for a badly done job. I even emailed them and they didn’t respond. Thankfully with her new cast and new vet, she is super energetic and seems to forget she even has a cast on. Needless to say, I won’t be going back to CVL.

Chris

(Translated) Really good to have this type of clinic I recommend only for super emergencies in my case I had no choice because no vet due to my move on the other hand for the follow-ups it is 0 and the agents on the phone give conflicting opinions and ultimately prepared you for the damage to the wallet, I believe they like to do every possible test… even if there are alternatives. (Original) Vraiment bien d’avoir ce type de clinique je recommande seulement pour les super urgence dans mon cas je n’avais pas le choix car pas de vétérinaire du à mon déménagement par contre pour les suivi c’est 0 et les agents au téléphones donne des avis contradictoires et en dernier lieu préparés vous pour les dommages au porte feuille, je crois qu’ils aiment bien faire tous les test possibles… même s’il y a des alternatives.

Sebastian V

AVOID THIS PLACE AT ALL COST! IF YOU HAVE NO CHOICE GET YOUR CREDIT CARD READY AS THESE PEOPLE ARE GOING TO MILK YOU SHAMELESSLY! READ ALL PREVIOUS COMMENTS AND GOOD LUCK!

AMBCats

My dog was limping so I rushed him to this 24 hour emergency hospital and it was a huge mistake. Firstly, the Vet. Tells me that my dog is too nervous thus they need to take him to another room without me. Against my better judgement I agree. After that the VET tells me they needed to inject him with two morphine shots to properly examine him. (Same experience happened to others which I didn't know). Was charged twice. Then the VET kept pushing for more tests but all I wanted to know is his leg broken. He had a sprain and I bet they new that from the beginning. They don't care about your pets They ARE not VETS but only salesman. I will never ever go back there again I guess the high cost to maintain that hospital thus poor pet owners who love there pets get sucked in to do unnecessary tests!!! Shame on you.

pedro de salles

A very difficult visit in the middle of the night, they were nothing but stellar in helping through my difficult time.

Shahni.Allard

(Translated) Just to say that I am quite disappointed with the service that the 440 veterinary clinic offers. They offer lots of things when your dog has just died. We chose his paw print for the modest sum of $ 60 and today I receive it and tell me if I'm dreaming but it looks like nothing on my dog's paw. Thank you * note that the photo of my dog's paw is recent and I took it when he died. * (Original) Juste dire que je suis assez déçu du service que la clinique vétérinaire 440 offre. Ils d'offres pleins de choses quand ton chien vient de mourrir. Nous avons choisi l'empreinte de sa patte pour la modique sommes de 60$ et aujourd'hui je la reçois et dite moi si je rêve mais ça ressemble à rien à la patte de mon chien.???? Merci *notez que la photo de la patte de mon chien est récente je l’ai prise à son décès .*

Ronald Roy

(Translated) After 2 hours of waiting to have a tick removed from my cat, someone came to tell me that in this clinic we were only doing emergencies…. They still agreed to sell me the necessary tool! I understood the principle of urgency but I would have preferred to know it before the 2 hour wait following my registration. (Original) Après 2 heures d’attente pour faire enlever une tique sur mon chat, une personne est venue me dire que dans cette clinique on faisait que des urgences…. Ils ont quand même accepté de me vendre l’outil nécessaire! J’ai compris le principe d’urgence mais j’aurais préféré le savoir avant les 2 heures d’attente suite à mon inscription.

Jean-Serge Parent

Last time i set foot in here, completely horrendous price. Should have been present when they do examination.????

Briana Giagnotti

Had an amazing experience with this hospital, they saved my dog who was going to die that night if we didn't bring him. No one else was able to figure out his problem besides this hospital. Very nice, sincere people. I will always be thankful for what they did to my dog.

Tanya Delli Colli

I have a bunny that unfortunately has a sensitive stomach. Dr. Hebert and Vicky and the most amazing people! So happy that after 3 years i finally found a vet where my bunny doesnt panic!! THANK YOU SO SO MUCH

Moon 0xygen

I love this place. It's expensive but you get what you pay for. Wonderful veterinarians, up to date technology, fast results, very caring and patient.

Franca Iaconis

Expensive, but great place

Lovely Rapsody

I am flabbergasted that when they put my dog down .. it was on the floor .. at a charge of $450 dollars ... the least .. decent thing that could have been done was place him on a table ... like i said .. i am far than impressed .. i expected more ... been there several times with my son's pets and the service was professional and humane ... to a point .. having a 250$ operation on a dwarf hamster, they should have better dealt with it when explaining the pros and cons ... but hey ... MONEY MONEY MONEY !!!! .. no clue why they thought that my beloved pet should die on a ceramic floor... not going to go there anytime soon

Greed Cowboy (Greedy Cowboy)

They have all the technology to diagnose the problem excellent service.

Frank Pietracupa (Vette)

This place is full of professionals and competent personnel. I wish our healthcare system were half as efficient and compassionate as the team here. Dr. Hebert is by far leading the team by example. She clearly loves her job so much that she is the image behind the saying, "if you love what you do, you'll never work a day in your life". Your pets are in good care here.

Sylvain Turcotte

Great job. Professional. But... They triple the price for some reason. 80 - -220$ The fact that you enter the building is 250$ Then they recommand more test :$$$$ Then the medication at 300% profit. I don't like bisness or services that use the fact that you're helpless. The final bill at the end is just insulting.

ghina tannir

I have a stray cat ???? since 4 years , suddenly he got a warble???? I went emergency I waited like 3 hours they did the best, thx a lot amazing place and service ????

Jean-Marc D

Took good care of us.

Annie Daniel

Love this veterinary hospital. Great people and amazing service.

Sujin Mailloux

Allthe staffs were so nice and friendly :D

Laurent Giroux

1h 1/2 waiting to see the person making the evaluation than 1h waiting to see the doctor! Clinique was totally empty what’s wrong with them! Rate $165 for the visit! Really abusing

Alcina Lopes

Brought our ferret here. Very quick service very thorough. Gentle and kind to our baby. A++

Eugenie Robitaille

I saw Dre Cournoyer Rodrigue in emergency for my boston terrier dog. she took great care of him. They did an emergency surgery in the evening. Expensive but my doggy is fine now.

A D.H

Overall good experience for emergency. The staff was nice and the waiting time was reasonable considering my dog needed an emergency check at 10 PM. The price is on the higher side, however, taking into consideration the 24/7 emergency walk-in and that all vets clinics were close after 8-9 PM, it was an understandable price for us.

Monsieur Louka Monsieur louka

(Translated) hello very disappointed with the telephone service even that I change place because of that I explain; my dog has a big allergic reaction so I quickly and it panics in the car with the children pcq I am alone with them I call you on the way to mention that I will be arriving soon the secretary tells me about the costs and everything and everything is beautiful after she explains this to me that it is necessary to make just one person ect and no children lol ok c pcq I follow with them and already on the road answer of the secretary well will stay there in the car lol sorry my dear yes you I will leave them alone in infancy as soon as possible the car while it takes a 3 hour wait so you will tell me it is the protocol because of the covid well yes ben vs being the only me I have reverted to myself I have been in blainville they are ticked and accept children just by feeling of you on look like a number, good luck, my heart is sure, no thank you (Original) bonjour tres decu du service telephonique meme que jai changer de place a cause de ca jexplique ; mon chien grosse reaction allergique donc je par rapidement et ca panique en voiture avec les enfants pcq je suis seul avec eux je vous appel en route pour mentionner que je vais arriver bientot la secretaire mexplique les frais et tout et toute es beau apres elle mexplique ce qu il faut faire juste une personne ect et pas denfant lol ok c pcq je suius avec eux et deja sur la route reponse de la secretaire ben la y resterons dans lauto lol pardon ma chere ben oui toi je vais les laisser seul en bas age ds lauto pendant que ca prend un 3hrs dattente donc la vous aller me dire cest le protocole a cause du covid ben oui ben vs ete les seul moi jai revirer debord jai ete a blainville il sont ca coche et accepte les enfants juste par feeling de vous on lair d un numero bonne chance mes c sure me repointe pas la merci

photobooth laval

They really did a great job in caring for our little dog.

Angelo

It was my fist time coming to this location and I got great service from the staff. Good to know that they are open 24 hours, but it's just a bit far from my home.

Arthyka Karthigesu

Poor customer service! I went with my guinea pig and a non-specialist saw my pet and tried to charge me money! Even the customer service coordinator didn't do her job of serving the customer and listening to my concerns. ALL IT WAS ABOUT WAS MONEY. Don't go there, I don't recommend.

Dan Hershko

Came in with my dog he had severe allergies, they said it would take 20 minutes to give him 2 vaccines, I ended up waiting 2 hours and they wouldn't even let me see him. When I asked them what they are doing with him they were unable to answer. They would not explain to me what is happening except the fact that he's in a room with a vet. Terrible service. Would not recommend. Ever.

ben prizio

Great 24 hour service but very very expensive

karine congote

Very kind, professional staff. Great experience

GABRIELA CARRANZA

I normally don't write reviews but the technicians and the vets are the best. They treated my dog as if he were their's. THANK YOU ????????

Lena Montana

They were amazing!! My dog's ear was bleeding like crazy, and we were freaked out!! They remained calm n took care of him. It was an emergency it was quick and neat!! Recommend it for your pets

Leo Beaudry

Thank god for them.....

laylamust99

I have took yesterday my love bird there. Because we taught he had animal lice. And they give him some medications . And the unprofessional doctor and team said that he has incarnate feather. Cost 400$ . And they give us a prescription. we give him this morning and he fell asleep and never weak up and we see he is dead. So they have give wrong diagnostic and wrong medications that kill my bird.. killers we had him for 9 years. And it took u guy's one checkup to kill him.,????????????????????????????????????????????????

Alexandre Pessoa

Very good service although the consultation without appointment is expensive

Xavier Clapin-Pépin

We are so lucky to have this veterinary center open 24/7 for our pets.

Eric Carelli

Great staff, amazing service. Trust them 100%

Robert Monette

(Translated) A big thank you from me and my family for the care you gave to our dog Charly who was in bad shape. Thanks to Dre. Robichaud and your entire team for your support. You have kept us well informed and have been patient in answering our calls and many questions. We will recommend you without hesitation. Thank you. (Original) Un gros merci, de ma part et de ma famille pour les soins que vous avez donné à notre chien Charly qui était mal en point. Merci à Dre. Robichaud et à toute votre équipe pour votre support. Vous nous avez bien informé et avez été patients à répondre à nos appels et nombreuses questions. Nous allons vous recommander sans hésitation. Merci.

Balal Ahmad

Open 24 hours and was able to mend my parrot.

Felipe Souza

Modern and large pet care center with helpful staff. There is a team of exotic animal veterinarians that treat my pet birds. I recommend.

Rick Giovannini

Largest Animal Hospital in Canada! Best medical attention my dog has had yet!

Pino “Incognito”

Karen at the reception and Marie-Lou the technician were both super caring for Levi...made us feel comfortable and trusting. Thank you for your help.

Audrey Ferec

(Translated) Do I really have to put a star ??? On Sunday, November 7, I noticed that my dwarf rabbit had a problem with its eyes (came out of its sockets abnormally). We take him in the evening to the Laval clinic in the emergency room. After a mixed reception at reception, we waited an hour before seeing a technician who told us that she was going to watch my rabbit. She asks me what my animal has, I explain to her that the eyes are abnormally bulging and that this is not my first dwarf rabbit and that it does not look correct. She takes it and 10 minutes later comes back to us saying that there was no problem, that her vital signs were normal as well as her eyes and that basically my presence in the emergency room was not necessary. I insist on seeing a vet and she tells me there is a 10:00 am wait and come back the next day. My husband and I were very unimpressed with the front desk service and the technician. They at least had the courtesy of not charging us. Unconvinced of the diagnosis, the next day I called the veterinary hospital for birds and exotic animals on Sherbrooke Street in Montreal. Quite another service. After an x-ray, they diagnosed a thymoma (tumor in the chest) which constricts the blood vessels and causes the eyes to bulge abnormally. My dwarf rabbit was in the terminal stage, the tumor being very large. Palliative medications have been prescribed to me to relieve the pain and give it some time to live before planning euthanasia. Luckily, the technician at the Laval emergency clinic told us that everything was fine ... (Original) Dois-je vraiment mettre une étoile??? Le dimanche 7 novembre, je remarque que mon lapin nain a un problème au niveau de ses yeux (sortaient anormalement de ses orbites). Nous l'emmenons le soir à la clinique de Laval aux urgences. Après un accueil mitigé à la réception, une attente d'une heure avant de voir une technicienne qui nous dit qu'elle va regarder mon lapin. Elle me demande ce que mon animal a, je lui explique que les yeux sont anormalement exorbités et que ce n'est pas mon premier lapin nain et que cela ne semble pas correct. Elle le prend et 10 min après nous revient en disant qu'il n'y avait aucun problème, que ses signes vitaux était normaux ainsi que ses yeux et qu'en gros ma présence aux urgences n'était pas nécessaire. J'insiste pour voir un vétérinaire et elle me dit qu'il y a 10h00 d'attente et de revenir le lendemain. Mon mari et moi-même avons été très peu impressionnés par le service à la réception et par la technicienne. Ils ont au moins eu la courtoisie de ne pas nous faire payer. Peu convaincue du diagnostique, j'ai appelé le lendemain l'hôpital vétérinaire pour oiseaux et animaux exotiques de la rue Sherbrooke à Montréal. Tout un autre service. Après une radiographie, ils ont diagnostiqué un thymome (tumeur au niveau du thorax) qui comprime les vaisseaux sanguins et fait que les yeux sont anormalement exorbités. Mon lapin nain était en stade terminal, la tumeur étant très grande. Des médicaments palliatifs m'ont été prescrits pour soulager la douleur et lui donner quelque temps à vivre avant de planifier une euthanasie. Une chance que la technicienne de la clinique urgentiste de Laval nous a dit que tout allait bien...

The Diamond Crew

AVOID AVOID AVOID AT ALLLL COST!!!! Worst place ever! They are a huge scam! They sell you services and products your fur baby doesn’t need! They misdiagnosed my puppy saying hehas cataracts ... how can a little new born puppy have cataracts and forced me to do surgery on him at 3 months old for 6,000$ this is inhuman and people need to know how disgusting this business is. They said if i did not do surgery immediately he would go blind. How dare you put my puppy at risk and do surgery at such a tender age. I went to several other clinics a year later as i did not trust this place at all and they told me my little puppy was super healthy and had no such thing as cataracts. Avoid avoid huge money scam and have no conscience. They deserve to be shut down. I wouldn’t even give them a 1 star if i could

Stéfan Poulin

(Translated) My dog did not manage to receive care so my comment is not on the quality of the medical service. I was leaving Vaudreuil so before moving I called to find out if they had room and I was told that yes and that it cost $ 218 + tx for the consultation because it is a Sunday (so in therefore it's theft, since they're supposedly open 24/7 anyway, there should be no extra premium for Sunday). I introduced myself and checked in with the receptionist and was asked to go and wait in my car, which I did for over 2.5 hours before someone called me for "triage". Then I went back to my car to wait for 1 hour 30 minutes and then I got sick and walked home without my dog having received any treatment. They finally called me 6am after I showed up to tell me that they were finally ready to pass us by. So they are very quick to want to load a large amount but very slow to provide care. Also when they called me after 6 hours of waiting and I expressed my dissatisfaction it was the festival of apologies and "we cannot be held responsible for this and that" etc ... if I would have stayed I would have waited 6 hours in my car before my dog could finally receive treatment but the only thing that matters to them is to charge up and make excuses for their poor customer service. My dog is ok now, but not because of them. (Original) Mon chien n'a pas réussi à recevoir de soins donc mon commentaire n'est pas sur la qualité du service médical. Je partais de Vaudreuil donc avant de me déplacer j'ai appelé pour savoir si ils avaient de la place et on m'a dit que oui et que ça coûtait 218 $ +tx pour la consultation parce que c'est un Dimanche (donc en partant c'est du vol, puisqu'ils supposément ouvert 24/7 de toute façon, il ne devrait pas y avoir de surprime pour le Dimanche). Je me suis présenté et enregistré avec la réceptionniste et on m'a demandé d'aller attendre dans mon auto, ce que j'ai fait pendant plus de 2 h 30 avant que quelqu'un m'appelle pour le "triage". Ensuite je suis retourné attendre dans mon auto pendant 1 h30 et puis je me je suis écœuré et je suis retourné à la maison sans que mon chien ait reçu de soins. Ils m'ont finalement appelé 6 h après le moment où je me suis présenté pour me dire qu'ils étaient finalement prêt à nous passer. Donc ils sont très rapide à vouloir charger un gros montant mais très peu rapide à prodiguer des soins. De plus quand ils m'ont appelé après 6 h d'attente et que j'ai signifié mon insatisfaction c'était le festival des excuses et des "nous ne pouvons pas être tenu responsable de ceci et de cela" etc... si j'étais resté j'aurais attendu pendant 6 h dans mon auto avant que mon chien puisse finalement recevoir des soins mais la seule chose qui leurs importe c'est de charger la totale et de trouver des excuses pour leur médiocre service à la clientèle. Mon chien est ok maintenant, mais pas grâce à eux.

Camille Rousseau

(Translated) I was very worried about my Nev who had been throwing up all day and was listless. The staff quickly put me at ease. Even though he was super scared and aggressive, they managed to get him to have x-rays and an ultrasound. The vet took the time to explain to me what they thought they were doing to help her. Of course, it's an emergency service, it's expensive! But I would still trust them 100% for my animals. Thank you so much! Nevsky is feeling a lot better now! (Original) J'étais très inquiète pour mon Nev qui avait vomit toute la journée et qui était apathique. Le personnel m'a rapidement mis à l'aise. Même si il était super effrayé et agressif, ils ont réussi à lui faire passer des rayons X et une échographie. La vétérinaire a bien pris le temps de m'expliquer ce qu'ils pensaient faire pour l'aider. Bien sûr, c'est un service d'urgence, ça coûte cher! Mais je leur ferais encore 100% confiance pour mes animaux. Merci beaucoup! Nevsky se sent beaucoup mieux maintenant!

jack

Fast and good services

Malek Chaar

We lost a cat once there...

Ladoo Baibai

Nice service and good people.

George De Amaral

A litle expesive

Artchie Angelo S. Reyes

I gave 2 stars because of the security guard working at the entrance and staff working reception. We had an appointment Monday March 8th, 2021 for our dog. They told me that only one person can stay due to the pandemic. Fine! But my daughter is a minor. After that I was told by one of the secretary she is old enough to stay in the car on her own. No she is not!!

Eric Gauthier (Onshape Pro certifié)

(Translated) Despite the announced waiting time of 7am, we passed after an hour of waiting. The staff are very courteous and their explanations very clear! We went there urgently on a Friday night at 9pm. (Original) Malgré le délai d'attente annoncé de 7h, nous avons passé après 1h d'attente. Le personnel est très courtois et leurs explications très claires! Nous y sommes allé en urgence un vendredi soir à 21h.

Fabio Di Pasquale

The most knowledge vets and staff I have ever seen, I wish we had human hospitals with this hospitality!!!

Marcel Mihailescu

Expensive, very much so

Fresh Fish

Great quality service and care. Thank you for all you've done for my dove.

Lily B

Brought my little puppy of 4 months that was vomitting and had diarrhea and wasn’t eating. She had low blood sugar so I was told that she would need to spend a night there for treatment. Was told that she was doing fine and was eating and everything look to be normal again. Then the next day i received a call stating that she was in cardiac arrest or respitory arrest because she vomitted again and some got into her lungs but that they didn’t understand why she was vomitting again since the parvovirus was negative on the test and that she had a great night and even that morning that she was doing well. Well my guess is that they weren’t monitoring her well enough and that she probably vomit and being a little puppy couldn’t move away from it and inhale the vomit and choke to death. I went to that emergency hospital since in the morning to get to the closest DMV would be horrible because of traffic. But will never go back there again. My puppy died and left with a bill of 1550$. Was told by the vet that she will come see me to talk about what happened when I will be there to see for the last time my puppy but never saw her. No comforting words by anyone working there. The DMV have better services and know how to talk to the people that considered they pet their babies. I really believe that they didn’t do their job properly and result in the passing of my little baby.

Hassan Dajani

I brought my bet birdie for an emergency, she was bleeding and she had an egg stuck in her uterus, when I came in, they gave her a very intense surgery. They provided her with stitches and vaccines, then the next day, she died because of it. R.I.P Zebra 2018-2020

May Emmanuel

My bird today was bitten by another bird and it started bleeding. I took it to the emergency and got it treated. Thank you for your concern. ????

Jessy Richard Rake

(Translated) I went there with my mother yesterday in an emergency for one of my Ponyo lizards my uromastyx, he was sick he had a hard time catching his breath and breathing and case color was not normal, not as usual he was very yellow and everywhere usually it is brown and yellow below him, and he died yesterday July 14, 2021 at 3:00 am unfortunately due to a wound on his neck which made him bleed a lot while scratching like a crazy for wanting to go outside, he was very swollen in the neck. Had a lot of meds and bites to make him feel it was too late. Case did not work. (Original) Je suis aller la bas avec ma mère hier en urgence pour un de mes lézards Ponyo mon uromastyx, il étais malade il avais de la misère a prendre son souffle et a respiré et cas couleur n'étais pas normal, pas comme d'habitude il étais très jaune et partout d'habitude il est brun et jaune en dessou de lui, et il est décédé hier le 14 juillet 2021 a 3h00 am malheureusement acause d'une plaie au cou qui ses fait lui même il saignais beaucoup en grattant comme un fou pour vouloir sortir dehors il étais très gonflée au cou. Ont avais beaucoup de médicaments et des piqûres a lui faire mes il étais trop tard. Cas n'a pas fonctionner.

Victoria Powell

Very thorough and helpful, just very expensive. It also has a salon, boutique, and pet hotel at this location, so you can get everything you need. The best part is this place is open 24 hours.

Pasquale Ciaramella

Amazing service, very friendly and compassionate ER staff

Meg G

Very friendly staff but the wait time was very long.

Lindsay R

I have been bringing my pets to this vet for almost 30 years and have never been let down ???? actually, my 5 months old husky needed a life or death operation and they saved his life!!!!!! I have new dog now and brought her there today and as always I am very satisfied ????

Ann-Marie Parry

Took great care of Rex ????

Mel Jl

THEY ARE THE MOST UNPROFESSIONAL EVER. JUICE UP THE PRICES WITHOUT CONSENT. THEY DONT CARE ABOUT YOUR PET THEY JUST CARE FOR THE MONEY. THEY WILL EXTAND THE STAY OR FIND A WAY TO PUT YOUR PRICE EXTREMELY HIGH. HIGHLY NOT RECOMMENDED!!!! 4500$ and not even a decent diagnostic after three days in ! Oh and they wanted to keep my dog ... just to watch her ... another 1000$ a day yeah right i bet !

François Levac

Expensive!

Chantal Anctil

(Translated) The CVL has totally failed in its mission to "provide access to veterinary services at all times". I presented myself with my cat on June 30 (eve of a statutory holiday) who has both ears very inflamed with blood. Excessive scratching and shaking of the head. My usual veterinarian is complete and refers me to the CVL. At the reception, we take my information and that of the cat. I am advised of the wait time, which by the way, is not a problem for me. I am aware that it is the eve of Canada Day and I see that there are several little "patients" in the waiting room. After 2 hours of waiting, a technician calls me to take the cat's history and then brings her to the back to take her vital signs. She then takes him back to the waiting room while waiting to see the vet. 50 minutes later (so after almost 3 hours of waiting) the technician comes back to see me and tells me that my cat will not be seen by the vet. Astonished by these words, I told him that I was ready to wait and that it was not a problem for me. She repeats to me that the vet will not see my cat and even dares to tell me that, obviously, my cat needs to be seen in consultation but not at the CVL. I was made to wait 3 hours to tell me that. It is 7 p.m. The day before a statutory holiday. I returned home with my untreated cat. Today, Canada Day, veterinary clinics are closed. The logical solution would be to go to an emergency center, right? YOU MISSED YOUR MISSION! A total lack of respect and professionalism. (Original) Le CVL a totalement manqué à sa mission de "permettre d'avoir accès à des services vétérinaires en tout temps". Je me suis présentée avec mon chat le 30 juin (veille d'un congé férié) qui a les deux oreilles très enflammées avec du sang. Grattement excessif et secouement de la tête. Mon vétérinaire usuel est complet et me réfère au CVL. À l'accueil, on prend mes informations et celle du chat. On m'avise du temps d'attente, qui soit dit en passant, n'est pas un problème pour moi. Je suis consciente que nous sommes la veille de la Fête du Canada et je constate qu'il y a plusieurs petits "patients" dans la salle d'attente. Après 2 h d'attente, une technicienne m'appelle pour prendre l'histoire du chat et l'amène ensuite à l'arrière pour prendre ses signes vitaux. Elle me le ramène ensuite à la salle d'attente en attendant de voir le vétérinaire. 50 minutes plus tard (donc après presque 3 h d'attente) la technicienne revient me voir et m'annonce que mon chat ne sera pas vu par le vétérinaire. Étonnée par ces propos, je lui dit que je suis prête à attendre et que ce n'est pas un problème pour moi. Elle me répète que le vétérinaire ne verra pas mon chat et ose même me dire que, visiblement, mon chat a besoin d'être vu en consultation mais pas au CVL. On m'a fait attendre 3 h pour me dire ça. Il est 19 h. La veille d'un congé férié. Je suis retournée chez moi avec mon chat non traité. Aujourd'hui, Fête du Canada, les cliniques vétérinaires sont fermées. La solution logique serait d'aller dans un centre d'urgence, non? VOUS AVEZ MANQUÉ À VOTRE MISSION! Un total manque de respect et de professionnalisme.

Roman Pope

Use this place only for emergencies. The doctors will be trying to guess a lot and suggest a lots of unnecessary tests. Also slightly more expensive than other places if you want it to be your regular clinic.

Cristina Di Censo

Very helpful and not terribly expensive!

Dan shotok

Professional and friendly staff ! Confortable place while waiting ...

Hub

Expensive, but good hours

Layal Nakhle

Amazing with my dog!!!

Catherine L.B

They are kind, I lost my Cat on sept 18th. And they gave as much time as I needed to be alone with him, they offered different types of souvenirs which came faster than expected.

Leon Oudabashian

Biggest Vet around. Great service!

Maryna Illina

This is a good vet clinic for urgent appointments or specialist. The employees are very attentive and kind. For sure you have to wait longer as it is by priorities. Will recommend to visit if you have to.

M G

They did what they could to help my little guy. I am very thankful for the team, they work hard and I can see when I come in that they are very busy and loaded with work. They showed empathy and professionalism and I can't say a bad thing about them. I also want to add for the countless reviews saying "it's all about the money". This is literally their job and unfortunately pet health insurance is not as common as our health insurance so OF COURSE you are going to have to pay a lot of $$$ because they're doctors.

Dennis N

Great service from the entire staff for our dog who sadly passed away. Thank you for helping keep our dog Benz healthy for 13 years. ????????

patricia caiola

Excellent service!

Ibrahim Jammal

Lovely staff, very helpful and professional

Ward Williams

Very professional Very clean Very expensive

ghazar gh

Extremely expensive, don't go there unless you couldn't find any other place

Andres Gonzalez

best vet for rabbit

Felice Palmieri

Great people

Dany Page

Open 24H, competent and friendly staff.

Francois W Gagnon

Great service. Caring staff. But always late ( my experience) arrive early for your appointment, I regularly wait 30 minutes depending on arriving emergencies.

Tatiana Rdn

(Translated) We had a few visits to this place over the years for our dogs and everything went well in terms of the approach because the employees we met were attentive and efficient. However, during our last visit, our dog was placed under the care of Dr. St-Pierre, who was very unprofessional. In every interaction (by phone only because of the constraints of the pandemic) with her, her tone was condescending, hasty and rude. She even raised her voice once and constantly cut me off. If Dr. St-Pierre allows herself to speak to clients in this way, I don't even want to imagine what type of 'care' she gives to animals behind closed doors. So, if you ever take your pets to Center Vétérinaire Laval, make sure it's a veterinarian with a little more empathy and interpersonal skills who care for them. (Original) On a eu quelques visites à cette place au fil des années pour nos chiens et tout se passait bien au niveau de l'approche car les employés rencontrés étaient attentionnés et efficaces. Cependant, à notre dernière visite, notre chien était placé sous les soins de Dre St-Pierre qui manquait fort de professionnalisme. À chaque interaction (par téléphone seulement à cause des contraintes de la pandémie) avec elle, son ton était condescendant, hâtif et impoli. Elle a même haussé sa voix à une reprise et me coupait constamment la parole. Si Dre St-Pierre se permet de parler aux clients de cette manière, je ne veux même pas imaginer quel type de 'soins' elle donne aux animaux derrière les portes fermées. Donc, si jamais vous emmenez vos animaux au Centre Vétérinaire Laval, assurez-vous que c'est un vétérinaire avec un peu plus d'empathie et de compétences interpersonnelles qui les soignent.

Sapphire Flamingo

(Translated) I went to their ER yesterday with a guinea pig in pain. We decided to perform a tooth cut, I left there without painkillers or anti-inflammatories. This morning my pet is constipated, hasn't eaten all night and seems even more in pain than when I brought him yesterday morning. I did not feel listened to by the veterinarian, I rather felt that I was being infantilized. I feel like we'd rather relieve my wallet than my pet. Edit: I had to go urgently to my usual clinic (not the CVL) 3 days after the intervention received at the CVL since my animal's condition has deteriorated dramatically. I was told a diagnosis completely different from what I received at CVL and I was told that my animal was probably not going to survive the operation given his age and the state of suffering. in which he was. I had to have him euthanized. (Original) J'ai été à leur urgence hier avec un cochon d'inde en douleur. On à décidé de performer un coupe de dents, je suis repartis de là sans antidouleur ou anti-inflammatoires. Ce matin mon animal est constipé, n'a pas mangé de la nuit et semble encore plus en douleur que lorsque je l'ai apporté hier matin. Je ne me suis pas sentis écouté par la vétérinaire, j'ai plutôt sentis qu'on m'infantilisais. J'ai l'impression qu'on préférais soulager mon portefeuille que mon animal. Edit: J'ai dû me rendre en urgence à ma clinique habituelle (pas le CVL) 3 jours après l'intervention reçu au CVL puisque l'état de mon animal c'est dramatiquement détérioré. L'on m'a annoncé un diagnostique complètement différent de ce que j'ai reçu au CVL et L'ont m'a annoncé que mon animal n'allais probalement pas survivre a l'opération vu son âge et l'état de souffrance dans lequel il était. J'ai dû le faire euthanasier.

Jean Francois Lemieux

Courteous staff and very well maintained infrastructure.

Heidi S

(Translated) I went there urgently for my rabbit who had diarrhea. They took care of him right away in view of his situation, and I was surprised not to have waited very long. The technicians and the vet who treated my rabbit were very professional and looked after him very well for the night. He was in very good hands and they did a great follow-up, always notified me of his results and physical changes. My rabbit is doing much better! (Original) J'y suis allée en urgence pour mon lapin qui avait une diarrhée. Ils l'ont tout de suite pris en charge en vu de sa situation, et j'ai été surprise de ne pas avoir attendu très longtemps. Les techniciens et le vétérinaire qui ont traité mon lapin étaient très professionnels et se sont très bien occupés de lui pour la nuit. Il était entre très bonnes mains et ils ont fait un super suivi, m'ont toujours avisée de ses résultats et changements physiques. Mon lapin va beaucoup mieux!

Todd Pronovost

It was efficient but $444 later I have the wrong diagnostic, antacids, probiotics and a bag of dog food.

John Jeffrey Tambanillo

Service is fast and efficient, open 24h. Beware of the price though

Fat and Funny

Although unbelievably expensive this emergency vet is open 24/7 and provides either daily medical care or emergency care for animals big and small. One do the few places that provides small animal care (ie rabbits) I have been here twice and the service is always top notch

Julie Laforest

Expensive but extremely professional and quick.

Matt Fisher

Super friendly will return

Yannick Wolfe

Good service and decent pricing for the emergency service they provide. It can get expansive but they do offer 24/7 service. And they provide a good follow-up if needed.

Brian McManaman

My first time visit, so far I am pleasantly surprise by the professionalism and knowledge of the personel, i don't understand the negative review of other people. Thank you for being there for my pet. Keep up the great work.

SBC Déneigement

Amazing place with even more amazing staff!!!

Pascal Tozzi

They know their stuff. Trustworthy.

Michelle Paquin

(Translated) I like. They take good care of my Amazon parrot. Always good advice. Kind and attentive staff. Very good vets for exotics. (Original) J'aime bien. Ils prennent bien soins de mon perroquet amazone. Toujours de bons conseils. Personnel gentil et attentionné. Très bon vets pour exotiques.????

Shayne Caristo

They care about your money and little about your pets! They will refuse to take 5 minutes to speak to you without charging you as we discovered this sunday. This after consulting with our dog several times and paying several hundreds of dollars. My husband and i stopped in with a question and were told the veterinarian would not come out and see us unless we paid a fee!! We will never go back. AVOID them if you can. Their veterinarians have lost or never had perhaps a love for animals clearly!

Marco

The doctors did an amazing job at providing the best care for our dog. He arrived in critical condition and the outlook wasn't very promising but after a couple of days he's back home and back to normal. The only reason I can't give five stars is because of the personnel they have at the reception. When we arrived the person behind the counter told us, without even looking at our dog, that the wait time would be over two hours. Our dog was very ill and she didn't examine nor assessed his state. Triage must be done by a professional, not by a receptionist. Thankfully a technician saw us and passed us right in to be seen by a veterinarian. It's a shame that such a good hospital allows untrained professionals to make life and death decisions. Not to mention the lack of empathy she showed.

Daniel Michaud

(Translated) Always excellent service, very professional and human (if I may say so)! Luckily open 24/24 ...! Thank you to all this great team from Tobby, Chachou and Grisou! (Original) Toujours un excellent service très professionnel et humain (si j'ose dire)! Par chance ouvert 24/24...! Merci à toute cette belle équipe de la part de Tobby, Chachou et Grisou!

Agnes Mina

Always great service for our birdies! Great staff! It also has a store where you can get Harrison's pellets, which only vets seem to carry

francine Beausoleil

(Translated) We went Monday night 9:00 p.m. My dog had internal bleeding, they took care of it right away. Nice professional team. Thank you for being there for us ❤ (Original) Nous sommes aller lundi soir 21h00 Mon chien a fait un emorragie interne, ils l'ont tout suite pris en charge. Belle équipe professionnelle. Merci d'être là pour nous ❤

Idil Bakkaloglu

Amazing service, professional and helpful staff. They saved my cat Pinya from a difficult situation. I strongly recommend this clinic to everyone. THANK YOU!

Steph Lynn

Compassionate vets, let you take your time when needing to make difficult decisions

Meli Lemieux

(Translated) Very professional employees, I thank them for their patience and understanding towards the loss of my little hedgehog. I really appreciated the welcome and would recommend, in addition to their 24/7 service! (Original) Employés très professionnels, je les remercie pour leur patience et compréhension envers la perte de mon petit hérisson. J’ai beaucoup apprécié l’accueil et recommande en plus de leur service 24/24 et 7/7j!

Dan Popescu

Expensive stuff but excellent service. Changed from 3 ???? to 5????. Actually they saved my dog's empty belly and found the food he likes. Great job !

Mona Halliday

They took great care of my boy

Aniza L

(Translated) I find it a bit of a shame that money takes precedence over animal health. The price was more expensive because it was a public holiday. But the care is appropriate and they have good vets. Having already dealt with another clinic, I found it really good and reassuring that the veterinarian called me to check on my pet. In this clinic the veterinarian had to call me because my animal needed another medicine, I had to call back the next day because I still had no news. Apparently the technician forgot to call me. All in all, my pet is doing much better so I am still satisfied with the care he received. (Original) Je trouves un peu dommage que l'argent prend le dessus sur la santé des animaux. Le prix était plus cher car c'était une journée férié. Mais les soins sont appropriés et ils ont de bons vétérinaires. Ayant déjà eu affaire avec une autre clinique, j'avais trouvé cela vraiment bien et rassurant que le vétérinaire m'appelle pour prendre des nouvelles de mon animal. Dans cette clinique ci le vétérinaire devait m'appeler car mon animal avait besoin d'un autre médicament, j'ai du rappeler le lendemain car j'étais toujours sans nouvelles. Apparemment la technicienne avait oublié de m'appeler. Somme toute, mon animal va beaucoup mieux donc je suis tout de même satisfaite des soins qu'il a reçu.

Dee Maris

Whenever I have an emergency with any of my pets, they take me in sameday without any problems. Place is clean, staff is very knowledgeable and friendly. They are bilingual as well so your experience can be more pleasant. It is however about a 2 hour wait but that includes registring, consulted by a Vet and waiting for test if any. Overall experience was reassuring and pleasant.

Ophelia

Best vet ever. Saved my chicken's life. Very confident and positive.

Graeme MacDermid

Major full service animal hospital / clinic.

Sami

This place is horrible I spent $3000 on my dog and he ended up dying in there care they have no compassion it seems the patients are more part of a science experiment rather than a family member to people never again I'd never recommend them

Vince BD

Its expensive, but its 24hrs

Lilianne Gauthier

(Translated) I had a little fear for my cat who had been slightly ill after the exterminators went through my apartment. I came and was taken care of quickly. For the review the prices are slightly higher than elsewhere. I waited more than an hour after seeing a vet to pay. I recommend in an emergency. (Original) J'ai eu une petite peur pour mon chat qui avait été légèrement malade après le passage d'exterminateurs dans mon appartement. Je suis venue et j'ai été pris en charge rapidement. Pour l'examen les prix sont légèrement plus élevé que ailleurs. J'ai attendue plus qu'une heure après avoir vu un vétérinaire pour payer. Je recommande en cas d'urgence.

S CB

(Translated) some of the receptionists are rude, but hey the second we had was nice, I was an emergency for my cat, an abscess, it was obvious that this was it, the vet told me about so many things that were wrong. had no connection with the reason for my visit, a thyroid nodule, a heart murmur, I had the impression that they wanted to make me an endless bill. THE worst was that she did not even want to drain the abscess, because she said she was uncertain, and wanted an echo or a scan for the proof (her explanations made no sense). We left with Antibio by mouth when everyone knows that it is not the tx of an abscess and that it is useless, really disappointed with this vet, very incompetent the one we had. Anyway, the abscess exploded at home, poor little cat, I had to empty it myself. I'm really going to be the wrong price to go back there with the experience I've had. (Original) certaines des receptionistes sont rude, mais bon la 2e qu'on a eu etait gentille, j'ai été une une urgence pour mon chat, un abces, cetait évident que cetait cela, la vet m'a parler de tellement de chose qui n'avait aucun lien avec la raison de ma visite, un nodule a la thyroide, un souffle au coeur, j'avais l'impression qu'on voulait me monter une facture sans fin. LE pire s'est qu'elle n'a meme pas voulu drainer l'abces, car elle se disait incertaine, et voulait un echo ou un scan pour le prouvé (ses explications ne faisait aucun sens). On a quitté avec des Antibio par la bouche quand tout le monde sait que ce n'ai pas sa le tx d'un abces et que c'Est inutile, vraiment decu de cet vet, tres incompétente celle qu'on a eu. Bref finalement, l'abces a explosé a la maison, pauvre petit chat, jai du lui vider moi meme. Il va vraiment que je sois mal prix pour retourner la bas avec l'expérience que j'ai eu.

Catherine Leggo

Excellent service.. felt surrounded by caring people.. thank you for the great experience

Richard Karol

I called because my i thought my dog had an issue after having his shots done at his usual Vet . My vet closes at 8 pm , Vet de laval 911 is open 24 hrs , i was abe to reach someone who put me in touch with a technician who helped calm Me down... Big thanks to them. I brought my dog there Saturday morning to pick up his pills .Very nice , very clean and helpful , with a animal accessory store attached .easily reachable Autoroute 440 laval....

Missy Taylor

Recently moving to Montreal, our 9 year old lop ear passed Dec, 20th and we were recommended to the Exotic Animal and Bird Vet on Rue Sherbrooke. When our little Lionhead Dalek showed signs of illness the middle of Feb we instantly called there as it's in our neighbourhood and showed great respect with our Lop. They were at capacity and recommended the Veterinary Centre Laval. The staff and vets at the Veterinary Centre were incredible with our emergency. Upon entering you feel as if it's a proper hospital. It is in pristine condition and a large facility equipped with the best. They treated our case with much compassion and respect. With love and comfort they helped us allow our Dalek cross the Rainbow Bridge to be with his older fur brother. I can't thank them enough for their dedication and passion for their career.

Pascal Leclerc

Great service and knowledgeable staff. Dr. Roy is excellent and very human.

Grant Dedeyan

Never going back there again. There was lady before me to pay her invoice then someone comes in and tries to cut off the line before me and the lady. I told the men working at the reception that the line was the lady then me then other person, he wanted absolutely to pass the other person first. So Unprofessional!!!

C Davison

I came in here today sobbing because my kiwi had a neurological issue. I was very anxious and stressed out. Patrick gathered my information and quickly kiwi was taken upstairs. I was feeling calmer. Patrick was very understanding and so patient with me. He quickly gathered my information and that was great because I was in the middle of a panic attack. Dr (Albert?) I can’t remember her name was very kind and really took the time to explain to me all the issues. Yes the prices are expensive but this was an emergency and I don’t feel ripped off because kiwi is doing better, his head isn’t bobbing like it was and he’s got all his medication. I appreciate how quick everything was handled, I appreciate their calming voices, and I appreciate all the information I was provided. Thank you for saving my kiwi, he’s a valued memeber of our family????

cain Kuri

Very nice service. All the staff incredibly friendly and helpful and caring. We went to put to sleep our sick cat. There is a special room for you to stay and say goodbye to your companion with all the time you need. No rush. Very pleased with the incredible service of the staff and the place.

Maryse Joseph

Expensive, but the staff is awesome and the veterinarian finally found my dog's disease.

Christian Danis

excellent service

Maxime et Marie Traversy

(Translated) Very reassuring to leave my Béa with people with big hearts. Thank you for helping him and reassuring me so quickly! ???????? Excellent service, measurements for covid-19 are performed in the right way and the place is clean. (Original) Très rassurant de laisser ma Béa avec des personnes au grands coeurs. Merci de l'avoir aidé et de mavoir rassuré aussi vite !???????? Exellent service, les mesures pour la covid-19 sont exécuté de la bonne manière et l'endroit est propre.

GTI Bro

They are very caring and they do the job well. When we put my dog to sleep one of the doctors was actually crying while hugging me as we put him to rest. I'm a grown 36 year old man and my pitbul had cancer and they comfort me very well. Thanks guys God bless Stay safe R.i.p duke love you buddy

Chris Ray

Beautiful clinic that is well kept and clean. Offers a large waiting area and services to all different animal companions. Staff is very friendly, however they are slow on getting because to their messages if you miss a call. Don't expect to get a call back right away. A week is what you'll expect. Their phone lines are always busy and it is difficult to get to a real person to talk to. For emergency I would recommend this over the DMV, but for the price go to a smaller clinic who can do what you need.

Souk Vanglath

If I can put zero stars I would. The staff was warm and friendly but because of one vet Kim Langlois the whole experience went down the drain. I left my cat at the clinic for an overnight stay for him to get scans, exams etc... The next day his health decreased dramatically. Dre Cobrin had a chat with me on the phone to let me know that he was not doing well and that I should go see him. Dre Allison Cobrin is excellent by the way and I can’t thank her enough for her honesty. When I went to see him it was obvious that he was not going to make it. I wanted to bring him home for our last goodbye and have him euthanized the next day. But this money hungry “ KIM LANGLOIS” tried to convince me to put him through more exams. When I decided not to go ahead with her stupid suggestions, she accused me of cruelty against animals. This incompetent veterinary is a malefactor and should have her license revoked. The center is blessed with a vet like Dre Allison Cobrin & damn with a useless crook which is Kim Langlois. If I had a recording of our conversation I would’ve sued the clinic no matter how much it would’ve cost.

MarkoThePianoMan

I brought my cat at 9pm with a fever and I waited in the parking until 1 am before they called me to tell me they were seeing every other animal before mine.. my cat became worse, I paid 3000$, not a single checkup or eco. I waited until next day in the morning and they called to say that her infection has spread and did an echo fast fast and my cat ended up dead... unprofessional, the vet was giving me attitude on the phone, they didn’t even save my cat or even attempt to do anything when it was still alive and the day after when it became a vegetable they tell me she’s not stable enough to get an echo... also they told me that if I wanted surgery it would be 8-12,000$ after I paid 3000$ for nothing... if you want my advice go to a private vet

Serge Bergeron

Well organised and super friendly staff.

Guillaume Prud'homme

(Translated) Worse, 9 hours of waiting and $ 630 to say that his dog has a stomach ache, when at the base we come for excessive tremor. No blood test, no neurological test, no explanation. Finally, no concrete answer. In short, apart from being open 24 hours a day, nothing positive to draw from this experience. Honestly, you want to know what your pet has, go elsewhere. A shame !!! (Original) Pire place, 9 heures d'attente et 630$ pour ce faire dire que son chien à mal au ventre, quand à la base on vient pour des tremblement excessif. Aucune prise de sang, pas de test neurologique, aucune explication. Finalement, aucune réponse concrète. Bref, appart être ouvert 24h sur 24, aucun point positif à tirer de cette expérience. Sincèrement, tu veux savoir ce que ton animal a, va ailleurs. Une honte !!!

Gaetan Thiffault

Omg really nice place like big hospital, nice people to help our animals. Like it a lot

Spiros Malevitis

Excellent service, follow up and à great team.

Doreen's Discoveries

Great service.

Anne-Josée K

(Translated) I sincerely wanted to thank Dr. Langlois and his team for accompanying me on March 26 in my last moments with my cat Loki, which was traumatic for me, as he almost left me at home, just before I went at the CVL. I had a late appointment this same morning at the CVL in Internal Medicine, but had to go there earlier in emergency because of the sudden deterioration of my cat at home. I found Dr. Langlois's approach very humane, I felt a lot of empathy at home and a real love for our little animals. She took the time to reassure me, to answer my questions and even read the file of my cat sent by my veterinary clinic, even after the death of my cat, in order to be able to give me answers. Thank you again, your approach made the difference. Anne-Josée Karam (Original) Je voulais sincèrement remercier Dr Langlois et son équipe de m'avoir accompagnée le 26 mars dernier dans mes derniers moments avec mon chat Loki, qui furent pour moi traumatiques, comme il a failli me quitter à la maison, tout juste avant que je me rende au CVL. J'avais rv plus tard le même matin au CVL en médecine interne, mais j'ai du m'y rendre plus tôt en urgence étant donné de la détérioration fulgurante de mon chat à la maison. J'ai trouvé l'approche de Dr Langlois très humaine, j'ai senti beaucoup d'empathie chez elle et un réel amour pour nos petites bêtes. Elle a pris le temps de me rassurer, de répondre à mes questions et même de lire le dossier de mon chat envoyé par ma clinique vétérinaire, et ce même après le décès de mon chat, afin de pouvoir me donner des réponses. Merci encore, votre approche a fait la différence. Anne-Josée Karam

Oleg Mititelu

Excellent service

A R-T (Fairlady)

I didn't publicly visit but a family member was selected to represent during pandamedic regulations. 1st impressions are everything. They appeared to be organized from managing visitors into their facility, to the service options such as emergency vs non-emergency, to recommendations communicated in particular for our smart pet budgie. Thank you - Day 1 of 10 treatment was successful. A big relief for the family.

Theo Barrios

Merci d'avoir aide mon bebe Kili, I owe you guys everything. Il va beaucoup mieux maintenant. Receptionist was super nice! I have 0 complaints about the vet bills, they work very hard & make sure to take care of your pet & even consult you before paying anything,

Vinny Vidi Vici

We had to say goodbye to our beloved cat last week and although it broke our hearts, I'm happy we went to the Laval Veterinary Centre. They were kind, professional, warm, and although it was one of the hardest decisions we've had to make, they treated our angel with the upmost care till the very end. Thank you for making a painful moment in our lives a little less terrible ????

Gilles Carignan

Very Good service. Animal hospital.

Chance Mahtani

The vets and technicians are excellent at their job. Two star review because the clinic is disorganized. Twice I was scheduled for an appointment when the vet was on vacation. Additionally, I asked them to send over an insurance claim and they responded confirming they had. I only found out two months later that they did not. Upon following up, I was told they do not send claims and it was my responsibility, despite the fact that I have written confirmation from CVL that my insurance claim had been sent over. Wish I had been told sooner if that was their actual policy. Very unprofessional to say you have completed a task when you have not. ***EDIT*** CVL, thank you for the response to my review. I am already in contact with Mme. Monette.

Darian Goldin Stahl

This place is the best. Our bunny was extremely sick, and they were able to accommodate us last minute twice. The staff was professional and helpful, and the vets were informative and compassionate.

Angelica Le

Terrible vets! My dog was in labour and had some difficulties. We rushed her to the emergency room. For the consultation the vet took my dog into a separate room and said that “my presence will only make my dog too nervous”. I asked on many occasions to enter and see my dog, but the vet always refused. They kept my dog in there for up to 2 hours and said that the pup’s heart beat was slow and she “tried” to take the pup out but it was impossible (the pup was already crowning before we left for the hospital!). The “vet” then said that my only option was for my dog to undergo a c-section that costs 3000$ + 300$ of other medical fees. Hours later, I brought my dog to my regular vet and he gave her a shot of calcium and oxytocin to induce labour . My dog then gave a NATURAL birth to a VERY HEALTHY AND VERY MUCH ALIVE PUPPY. Both mother and pups are very healthy and happy. TERRIBLE CONSULTATION! The vets at CVL do not care about our pets, they only care about the money! DO NOT IN ANY CASE GO HERE! ** My visit was on the morning of January 15 at 5AM. You WILL be able to find my visit in your files.

Valérie Hugues

My dog stays here at their daycare, and I am pretty sure she loves it. the people who are in charge of the doggie daycare are friendly and smiley. I really enjoy this clinic..

Patrick Parent

Very pricy but good cares.

Jessica Jones-Dumais

We had lost our cat for 2.5 months and as soon as he was found we rushed to get him the care he needed. The staff is very kind and communicates really well! We got a call every day to get an update on how our cat was doing and we were welcomed to go visit him. So thankful for this team of experts who truly love their jobs!

Ross Martucci

(Translated) We had to consult urgently for our cat in the middle of the night and the Laval veterinary center team impressed me. Quick support despite the time and traffic. Problem detected very quickly and clearly explained to us. The staff are very competent and quickly give a clear diagnosis. Have a sense of passion for our animals. Yes it is expensive, but night emergencies are rare for our animals and when adopting an animal we can expect these situations to occur. If people are not prepared to accept this fact and the associated costs, do not adopt animals. At no time was there any pressure from the staff to accept the treatments and their costs. We get it right quickly and the choice is up to us. They took care of our cat like it was their own animal. Very satisfied! And seeing them run into it to take charge of a tearful lady with her dog visibly in very bad shape was quite a scene to see. Our animals are treated faster and with more compassion than hospitals do for us! Thank you to the whole team for making sure Lou is still with us ???????? (Original) Nous devions consulter d'urgence pour notre chat en pleine nuit et l'équipe du centre vétérinaire Laval m'a impressionné. Prise en charge rapide malgré l'heure et l'achalandage. Problème décelé très rapidement et clairement expliqué à nous. Le personnel est très compétent et donnent rapidement un diagnostic clair. Ont sent la passion envers nos animaux. Oui c'est cher, mais les urgences de nuit sont rares pour nos animaux et en adoptant un animal il faut s'attendre à ce que ces situations se produisent. Si les gens ne sont pas prêts à accepter ce fait et les coûts attachés, n'adopter pas d'animaux. En aucuns temps on a sentis une pression du personnel d'accepter les traitements et leurs coûts. On obtient l'heure juste rapidement et le choix nous appartient. Ils se sont occupés de notre chat comme si c'était leur propre animal. Très satisfait! Et les voir courir à l'entrer pour prendre en charge une dame en larme avec son chien visiblement très mal en point fût toute une scène à voir. Nos animaux sont traités plus rapidement et avec plus de compassion que les hôpitaux le font pour nous! Merci à toute l'équipe de faire en sorte que Lou soit encore avec nous ????????

Iza C

Pros : Mostly well qualified and friendly vets and techs. Good hygiene protocols in place. Efficient pieces of hospital technology. Techs will demonstrate the "how to" and explain thoroughly and clearly how to execute ensuing home treatments. Mostly professional, knowledgeable and helpful medical staff. Exotic animals/reptiles can be treated here. Cons : Unnecessary exams are sometimes suggested. Minor problems can be treated as life-threatening emergencies, exploiting the customer's ignorance and anxiety. Very Pricey (Keep in mind that owning a pet is a luxury, not a right hence Vet bills are rarely cheap and often even over-priced. Something to think about before owning a pet (unless you are a vet lol, have one in the family or know one that is affordable while still competent). Arrogant and rude receptionists both on the phone and in person, so much so that it makes you want to turn away as soon as they "greet" you.

Mahmudul Hoque

Nice place for the birds doctor

Deven Winters

Expensive. The staff is nice and bilingual which takes off the added stress when your pet is ill.

Marc Duquet

After a 5:00 am emergency with my cat that was throwing up and a 800$ bill plus 20$ for food,the vet said that the x rays did not show any foreign object in her stomach,but a 5k operation would be important to really be sure.Just wanted to say,it's easy for vets to play with customers heart strings,they know how much we love our pets,like members of the family,but maybe a little compassion would be nice,i know you have to pay for employees and your beautiful installations,but is 5k for an operation is not just to much? So finnaly we did not agree to the operation and 2 days later after not giving my cat the the meds that made her sleep all the time,well Daisy is 100% better. Was it luck or just a missed call fom the vet. So Daisy is fine and i have 5k in the bank.

Pavel Sushko

Very quick service. What's most appreciated is the lack of BS tests. We were told to give our dog medicine, if he didn't get better bring him in for an echo scan, no other BS. We appreciate the effectiveness and speed with which our dog was treated. The staff were nice and very perceptive. I was reassured when I saw one of the nurses rush towards a dog at the back of the queue that was very faintly shaking. Overall would recommend for emergency treatment. Update 2.0: Having now brought our dog in for a second time, I must say that the first experience was no exception. Our dog was examined and we weren't even charged. Those who are writing about unnecessary treatments surely must be doing something differently. The verdict hasn't changed. This is a fantastic clinic that I would recommend to anyone who needs to have their pet treated.

Audrey Bergeron

(Translated) I have always had great 5 star service. Having worked for a few years in an emergency veterinary hospital, I still went to the Center Vétérinaire Laval to have my animals treated. Yes the bills are hefty, but it's like that everywhere. We must be lucky to have access to 24/7 emergency veterinary services, especially with the shortage of ASD / Vets. The Center is always super clean, and on the cutting edge of technology. They have also recovered well from their hackers. You guys rock ???? (Original) J’ai toujours eu un super service 5 étoiles. Pour avoir travailler quelques années dans un hôpital vétérinaire d’urgence, j’allais quand même au Centre Vétérinaire Laval faire soigner mes animaux. Oui les factures sont salées, mais c’est comme ça partout. Nous devons nous compter chanceux d’avoir accès à des services vétérinaires d’urgences 24/24 7jrs/7, surtout avec la pénurie de TSA/Véterinaires. Le Centre est toujours hyper propre, et à la fine pointe de la technologie. Ils se sont bien remis aussi de leur piratage informatique. You guys rock ????

Radu Hategan

Profesional staff, save my cat . Thank you

V. P.

Very nice people and curtious. Super clean and they are very covid-19 careful.

Heather Roffey

Very busy, but staff are very attentive and efficient.

Lj

(Translated) No matter how much you pay thousands of dollars, you won't get the service that comes with it. It is children who manage the reception. No customer experience. Train only to collect the money. Clearly do not know how to handle an emergency No triage My dog was bleeding internally but the only thing he wanted was for us to pay for the care up front And it took them 45 minutes to do the bill !!!!! . They let my dog suffer and bleed all that time. They did not let me attend the euthanasia of my dog due to their exaggerated covid measurement and BRING him back to me DEAD IN THE GATE, telling me to hurry to say goodbye to him since there was other client . Animal welfare is far from being their priority. It is a shame for the veterinary profession. ... (Original) Vous avez beau payer des milliers de dollars , vous n'aurez pas le service qui vient avec . C'est des enfants qui gère l'accueil . Aucune expérience avec la clientèle . Former seulement pour collecter l'argent . Ne savent clairememt pas gérer une urgence Aucun triage Mon chien faisait une hémorragie interne mais la seule chose qu'il voulait c'est que nous payons d'avance les soins Et ça leur a pris 45 minutes faire la facture !!!!! . Ils Ont laissés mont chien souffrir et se vider de son sang tous ce temps là . Ils ne m'ont pas laisser assister à l'euthanasie de mon chien dû à leur mesure covid exagéré et me l'ont RAMENER MORT DANS LE PORTIQUE en me disant de me presser de lui dire adieux puisqu'il y avait d'autre client . Le bien être animal est loin d'être leur priorité . C'est une honte pour la profession vétérinaire . ...

Scott Therrien

Friendly atmosphere, competent, very professional

Stephanie Felkai

Caring professionals

Sophie Pascal

The only vet hospital offering emergency care for exotic animals, namely birds, is housed on a major highway outside of Montreal in a building that looks like it was once a car dealership. Practically inaccessible if you don't have a car. I didn't want to pursue the measures they assigned, which included invasive tests and medications I don't trust, so I was be made to sign a waiver form to release them from responsibility. I paid hundreds of dollars for the visit and took home meds (that cost twice as much as what the vet told me) without training as to how to administer them. I called with questions the next day and waited 60 minutes to speak to someone. The recorded message says that due to an unexpected volume of calls, the wait will be longer than usual. But I called three times more in the next three days and that message never changed, no matter the day or time I called. They are always too busy to answer you. I was told that a vet would call me. For an entire day, no one called. At that time I had a critically ill bird. Would a responsible vet not call back right away? I called again — by this time my bird was dead — and waited another 60 minutes on the phone, even at 11pm. I was met with expediency and self-justifying complacency. They refused to answer general questions that I would ask any vet, because I did not follow their recommendations. My experience, even as a pet owner, does not matter. I am expected to wait, obey, and pay. An extremely unpleasant experience for me all around. This is a commercial venture, a money-making business, with no heart, that feeds on the desperation of pet owners who will give anything to get their animals treated. I will not have another animal, just so that I never have to set foot in this place again. Or until there is an alternative.

oceane auclair

My cat has been seeing Dr Touret in oncology for a little over a year now. I can not say enough great things about her! She always takes the time to answer all my questions, takes budget in consideration, she answers her emails very quickly and always gives great recommendations. Her technician is also very lovely. I highly recommend her and i am so grateful my cat has been getting treated by her. Without Dr Touret my cat would not have made it another year with us!

Phillip Tanner

Very professional and open 24/7

Party Montréal

Expensive, but very good friendly service. A must for a very sick animal.

K.J. Goldenberg

Love having these specialists around

Wissam El-Hage

Excellent service, fully equipped and available 24 hours. Great staff.

Tamara Melnikova

Bring my cat there last Tuesday night. Jolie was crying, respiring very often, has lost half of her weight. They asked us to do a complete blood test. After the test, said Jolie has diabetes, it will cost 2000$ - 3000$ just to stabilize the poor cat. And probably will not work. Due to their recommendation, we chose to euthanize Jolie. However, since this night I am thinking about everything. Feel that the clinic was very pushy on prices. We were able to save our cat if they asked reasonable prices. I don't know what kind of patient's owners they are targeting. But, it is sure, not the middle class. Who is like me with a bachelor degree. I have a good salary, but cannot pay 2000-3000$ for stabilizing my cat. Stabilizing means give her a perfusion of fluids for 24 hours. Why 2000-3000$ for this. For humans it cost less.

Miss Kothy

Ok

Mmjb Savard

(Translated) Respect of the order of arrival of customers Respect of the order of priority of the emergency with a (Triage) on arrival Offers telephone calls that do not require waiting at the interior ???? Several people working together to serve your animal as well as possible and within a reasonable timeframe. Prices are comparable to other comparable places This is definitely the place for an EMERGENCY ???? (Original) Respect de l’ordre de l’arrivée de la clientèle????Respect de l’ordre de la priorité de l’urgence avec un (Triage) à l’arrivée???? Offre des appels téléphoniques qui n’obligent pas d’attendre à l’intérieur ???? Plusieurs personnes travaillant ensemble pour servir votre animal le mieux possible et dans des délais raisonnables. Les prix sont comparables aux autres endroits comparables???????????? C’est vraiment l’endroit pour une URGENCE ????

Chelsea Hanlon

We had a great experience with these vets. We brought our newly adopted dog in during emergency hours. They were very loving and kind with him. They treated him for his illness and called us back a few days later to check in on him. The vet technicians answered my question over the phone when we had a problem with his medication and the issue was cleared up right away. I love the fact that they are open 24 hours and that you can reach a technician at any time. As brand new dog owners we were very worried about our dog, but everyone at this hospital is incredibly helpful. We are definitely going to stick with them as our full time vet. And would like to say a special thank you to doctor Hugo from Odis and Family.

Shelby R

My rabbit was very ill and the team from the exotics department did a great job at diagnosing and treating her. It wasn't cheap... but they're very thorough, knowledgeable, approachable, up front with the costs involved and most of all, they love animals. They always called or e-mailed for follow ups and offer cheaper alternatives when I was tight on money. I would definitely recommend Dr. Macolini and Dre. Hébert and their team. The comment regarding the terrible service at the reception are valid though. I try to deal with the vet or the technicians at all times...

Amanda Simoneau

5 * the receptionist was so nice and help me figure out what to do with my pregnant rabbit that had complications during labour I called five different places and couldn't advise me what to do apparently rabbits stop labour when they are stress and the five other places never told me that ! So thank you very much on how nice and helpfull you were to me today

Ian Van Buren

Good efficient care

Daniel Aubichon

Simply unimpressed. My cat was traumatized by the service here for a simple ultrasound. No idea what they did to him, but unfortunately it's one of the only places near Montreal that offers the service.

Michael Bianconi

Very professional and care for your pet

Dejected Raven

Went three times and they are very honest and compassionate.

mehran kalantarmajd

Friendly staff, good service, super expensive!

Acdc Rocks

I gave it 3 chances,all 3 appointments were disappointing. And 2 times they asked me if I could administer medication. Which I'm not comfortable doing. A little expensive as well. This clinic was very close to my house. Will be going back to my original clinic.

Catherine Carmelino

Veterinarians and staff were overall professional and kind. However, at times it felt like we were being pushed to do more and more unnecessary tests. It at times felt like the place/administration was more focused on money and making sales than the animals’ well-being . I had to stop them a few times and ask them to be sincere, what was in the best interest of my dog, what difference would the test make in regards to my dog’s health and quality of life. I recommend in case of emergency only, but don’t be afraid to ask questions, to make them slow down and to say no.

Dominic C

La prise en main de l'animal en arrivant à l'hôpital est très rapide. Il faut bien leur donner une étoile pour ça. Ensuite ça se dégrade. Nous avons amené notre animal qui a été vu rapidement, on nous a vendu un traitement d'inhalation et des médicaments pour 2 semaines, et au retour à la maison, notre animal est mort quelques minutes après... Quand on ose charger 250$ seulement pour que l'animal soit vu par le vétérinaire, ça amène naturellement un certain niveau d'attentes de la part du client. À 250$, je pense qu'on est en droit de s'attendre à un diagnostique plus précis, au minimum. Si l'animal est très mal en point et qu'il en est à ses dernières heures, on veut le savoir. On paye 250$ pour ça. On ne veut pas se faire vendre un faux espoir en plus.

Mike Deseve

Took great care of my puppy when he became seriously ill. A little expensive, but definitely first rate care!

Ana Tsakris

They really know how to take care of your puppy your dog so many things wrong they have everything they're there for you a bit expensive but it's great

Sarah Ricard

Great service!

John Smith

It's bad! I don't believe that MLK Jr. took his wife here for a plucking

Ramiro Madrid

Spend thousands of dollars and never find out what is wrong with the dog .... Is like the vets have zero experience lets try thus 200 dollar test and then 500 and maybe just pills at the end of the day still they have no clue about what they are doing ........

Trev’s Table

Saved my dogs life

Sean T

Best store ever

Loïc Lavoie

Service is ok but has the highest price of all Laval's veterinarian. I strongly recommand not calling as you will easily wait an hour over the phone and be disconnected. They do not have receptionnist or anyone monitoring the phones, even the "Urgence/Emergency" line.

jorge Heinsohn

Super service..cost $$ but excellent.

Clémence Zitella

Très mauvaise expérience aux urgences. 7h d'attente pour un MAUVAIS diagnostic qui a mit en péril la vie de mon animal. A cause de cette consultation en urgence mal diagnostiquée l'accident de mon animal n'a pas été pris en charge à temps et ce dernier a des séquelles qui atteignent sa mobilité qu'il gardera à vie. Le vétérinaire de garde ce jour là m'a confirmé son diagnostic et ne m'a pas proposé d'effectuer de rayon x pour confirmer son faux diagnostic. Scandaleux... A FUIR !!!!

Ztar Black

My gecko got better so quickly. Great service !

Kelly Moreau

Worth the 30 mins drive

Robert Giroux

Staff definitely are respectful and calm

NATTY

Really bad experience and they are so expensive. My dog was very sick. Never suggested to make x-rays. Always supported that he had a back hernia when he had a mass on his lung. Had to put him down. Staff looks fake and only want your money. Very bad place to go. Would NEVER recommend it not even to my worse enemy. Go somewhere else and don't even think of going there. Charges way more than other vets. My dog would probably be alive today if I didn't go and see them. Don't go there !!!!

Anna Côté

Bad!! Absolutely bad. I had an emergency with my hamsters ( they were jumping and running around, biting each other, escaping cages, biting us, etc.). They put us on hold for 20 minutes, nobody answered and we ended up just hanging up, do not call if it’s an emergency!! No one will answer..

Shi Shi

To the one one-star reviewer: I understand you’re grieving the loss of your cat and blaming the vet is the easiest reaction right now, but what you’re saying is REALLY unfair. Canada has a government funded health care system that is ubiquitous throughout the southern parts of the country, while Veterinary medicine is a specialization which operates solely in the private sector. Veterinary medicine doesn’t get the type of funding human medicine receives because in most cases, human lives are valued above an animal’s. This implies higher costs for designing, acquiring, and operating veterinary hospital machinery. Also, veterinary medicine encompasses a wide variety of species with unique chemical and biological nuances. My vet knows how to treat reptilian, avian, and mammalian organisms; three types of animals whose physiology differs completely! CV Laval is actually the largest specialized veterinary hospital in Canada and is open 24/7. Their staff is so specialized, I can visit the National Assembly of Quebec's website and watch two of my vets address The Committee of Agriculture, Fisheries, Energy and Natural Resources concerning Bill 54 (law aimed at improving the legal status of animals). THAT expertise and passion is what I am paying for! The vet and/or technicians always call to check up on my pets after they receive treatment. After 2 of my animals passed, I received cards in the mail with handwritten messages from every vet that treated them. Humans cost less? Your cat was diagnosed with diabetes. On average, expenditures for American patients with diabetes is $13,700 USD per year with costs steadily rising. An emergency visit to an American hospital costs on average $2168 USD. Below, I will list the ER costs of the most common medical emergencies. Please note, the cost of 1 USD is currently $1.31 CAD. Some (specific) surgeries on exotic animals at CV Laval are done at a financial loss to the clinic because the majority of owners will not go through with the surgery due to its high cost (and that surgery still cost me hundreds of dollars, but they HAVE to draw the line somewhere - or they go out of business). That's how much they care! Also, since animals are unable to communicate verbally and provide a convenient list of symptoms, doing extra tests is necessary to diagnose them. The tests have to be outsourced to a private lab too which is why they get the results within a day or two, much faster than any blood test I’ve had done in the public (human) sector. When people choose to accept an animal into their care, they need to consider the financial implications.There are pamphlets at CV Laval on pet insurance in case you have other pets. This should protect you from the financial strain that any future emergencies might cost you. On the topic of your status, I too am middle-class. I don’t have a bachelors degree however, because I am a University student (and paying out of pocket) with only part-time work. I have 3 cats (2 strays I took in and 1 rescue) and 2 remaining rats (also rescues). One of our cats just beat cancer (which indeed cost thousands of dollars). This is what it costs to treat a sick animal. It requires proper planning, a ton of research, and some credit cards, but it's doable. I have been to over 9 different vets in the last 5 years and CV Laval is well out of my way and the only place I will take my animals - ESPECIALLY my exotic ones. Ps. Thank you Julie, Edouard, and Sarah for your empathy, diligence, and assistance over the last few years. Shout out to the amazing technicians too. As promised: ER visit costs across USA (with & without insurance) - USD Sprains & strains: $4-$24110 Headache: $15-$17797 Upper respiratory infection (my rat has one every other month): $19-$17421 Kidney stone: $128-$39408 UTI (my rat had one): $50-$73002 Intestinal infection: $29-$29551 Treating cancer is usually over $200,000 USD per person too. Note: I used the USA as an example because you cannot compare private sector veterinary medical costs to government financed human ones.

Laure Vanessa El Murr

Sweetest and caring staff.

Marley22fox

Everyone is so nice and caring! I brought my dog because I thought she hurt her leg. It turns out she was ok. From faking an injury to a critical injury they will take excellent care of your dog and you.

Claire Benoit

I took my dwarf hamster Lili here when I found she had developed a large tumor on her chest. They were able to take her right away for an analysis of the mass, and we scheduled a removal surgery at the beginning of the following week. She stayed there overnight before the surgery at no extra cost to me, and a night after for $130. They removed the mass and prescribed her a number of oral medications. Two weeks later and she is fully healed and back to her old self. I live downtown but it is worth the drive to Laval for this care. I trust them in taking good care of Lili and I am thankful to the specialists for their help.

Thea Green

I brought my rabbit on a Saturday for urgent treatment for symptoms of gastrointestinal stasis (an emergency in rabbits). We noticed a change in the size of the droppings that became small and the rabbit became weak, barely moving and not eating since the morning. The vet on call told us that he has never seen such an old and sick rabbit in his life and that his heart was weak. However, he offered no immediate help what so ever and showed no compassion. Instead, he presented us with a 1000$ bill of investigations to do if we wanted to save the rabbit's life. He did not even offer any medication to ease its discomfort (we had to ask for it) or to reduce its intestinal bloating. No attempt was made to rehydrate my rabbit even though I paid over 200$ for the visit. I brought my poor rabbit back home where it died in my arms a few hours later. My rabbit was 7 years old, sprayed, and never missed an annual check up. I always brought it for all minor problems such as a runny nose. The last check up was completely normal 4 months ago with some slowing down that was attributed to normal aging. According to them, nothing was amiss. Then, in the face of a real emergency, we did not get any basic help or even comfort treatment. So save your money on the vet bills at the CVL. Next time, I will go elsewhere or keep it for a new bunny.

Zarasor

Great vet hospital but quite pricey. Open 24 hrs however for those pet emergencies that can't wait until morning.

George Calandrino

Fantastic clinic...it's worth the drive

Sibby

My darling cat had to go through a very heavy mouth surgery and had to be hospitalized just after. They then released him without even checking his mouth again before he left, to see if everything was okay. So the problem repeated itself at home. We brought him back so many times... They ended up saying he had inflammation but couldn't figure out why. That's one thing. The prices are just extraordinarily high. The fact that they use your emotional vulnerability and love for your animal to make so much money is despicable to me. Nothing was ever solved after having given them thousands of dollars. My cat had eventually had to be euthanized and the technicians and receptionists were awful and cold. No one, except the veterinarian who euthanized my cat, even offered their sympathy or condolences to my husband when he was there with our baby and crying. They did not when I called afterwards to arrange the cremation. The woman showed no empathy at all. All they care about is money. It's not a hospital, it's a business company. And it's awful. Not to mention they gave me so many different answers each time I called and always gave me misleading information. They seem to be very disconnected and lost. It was a traumatizing and awful experience for us and our cat... I hope others will have better memories...

Lauren Castro

Fast, caring service, and open 24/7 for urgent care. The consultation is $170 but well worth it when you're animal is injured or sick in the middle of the night.

jeysha lebeau

My puppy come back 24 hours after the first meeting… my reviews is not about the specialist it’s about the young lady at the receptionist desk after waiting 1 hour I ask her how long do I have to wait… she was so rude… I told her that my puppy is vomiting it’s been 24 hours after our first visit the vet told us to come back to investigate… she said : I’m going to argue with you there’s emergency you still on the list You can go and feed your puppy come back later.. she didn’t know I recorded our conversation……

THAO

It cost us 480$ fee for our hamster check up.

HENRIQUE CESAR NEPOMUCENO

Very compassionate people. They were very helpful with my distressful situation.

X X

So far so good. My dog likes it so I’m cool with it

Gabriella Bernardo

From reception, to technician, to Vet, everyone was extremely professional and attentive. Excellent service. Thank you for taking such good care of Bailey.

Damian Wyroslak

Yeah my rat was helped, but I feel like it was a cash grab. I would recommend trying other places. At least this one is always open!

Calliope Melas (Kelly)

Wow!! Loved the experience with Teddy????

Marteena King

Efficient & kind service. It's my go to clinic for my two Tabby cats. The prices are a bit on the pricey side but it's totally worth it. Their staff clearly adore animals and it is reassuring, especially when you have to leave your pets in their care!

Loboling

If they don't see a way to help your companion. They will simply charge you whatever money they can while you're in distress. They wouldn't even give me back my dying animal unless I paid then and there, during her final moments when they finally told me there was nothing to be done. (I had already paid over 2000$ for a tooth trimming they called a surgery, but they wanted an additional 100$ for a checkup after "surgery" where they did nothing but tell me she was dying soon, but if I wanted her back, I'd have to pay even more... This isn't even half of it... Avoid this place if you can.

Jamie Morabito

Great service !!! Quick ! A bit pricy !!!

Morg K

I want to thank Dr. Beauregard and all the staff of Centre Veterinaire 440 for exceptional service and professionalism. On Saturday, (May 26) we had an emergency situation with our family dog. He was unable to make it back home and the entire staff at the Centre made a very difficult and stressful situation as soothing and easy as possible. The Dr explained the situation very well and presented us with the facts and options very clearly. The entire staff know how to deal with what can be very sad situations. This Centre acts with both professionalism and sympathy for the clientele and know how to handle what are very difficult situations. Thank you to all the staff of Saturday night from my family and Duke!

Jean Morrissette

Very professional personnel

Jesse Gomola

I brought my dog here because he was throwing up. The vet REFUSED to give any diagnoses or give any advice whatsoever unless I paid for very expensive xrays. Then she actually recommended cutting my dog open to find the problem. Horrible vet. Avoid this greedy place if you can.

Charlene Roth

Our cat had side effects from the meds this clinic gave him, which are clearly stated by the company that makes this medication. But the vet said there are no side effects... Instead of trying to rehydrate him they gave us the option to operate him (due to the side effects) or put him to sleep. He was a healthy cat until they gave him antibiotics, and instead of trying to rehydrate him, he has to die. He could have been allergic to the meds, but they didn’t try anything or give any advice how to feed or hydrate him. My friend works at a vet and she told us that they should be hydrating him and feeding him with a feeding tube in his state. This clinic makes me sick and if you care about your pet you won’t bring them here. They only care about collecting your money. Just like that we lost our family member due to negligence. Reply to your comment: I don’t really care about you looking into the matter, or your generic reponse on the matter, as usual you are late to the party. My cat had to be put down because of your negligence, it was my parents who had to deal with your carelessness. Our cat had to slowly die and suffer for a week because you basically poisoned him and couldn’t be bothered to help. You have been reported to the vet board, and it seems that we are not the only ones who had to deal with this regarding your services. We had a very bad experience with another of our cats here a few years ago and were hesitant to return. Too bad we did, we have now educated ourselves on other emergency vet clinics as other options. Pets are family, you are thieves.

Luis Socorro

Twice has this great veterinary center and their professionals helped us, first with our guinea pig, and recently with our parrot. The attention to detail, genuine caring and facilities are top notch.

SpideyHypnosis

HIRE MORE RECEPTIONISTS OR HANDLE CALLS BETTER!!!! After spending hundreds of dollars on medication for my bird I was told she has to stay there overnight and I would get a follow up call to update me. I’ve been by my phone all day; no call! I called to speak to someone and was on hold FOR AN HOUR! I was then told someone would call me back to tell me how my bird is doing. THAT WAS 2 HOURS AGO!!!! I’m calling back to see what the bell is going on, and again I’ve been on hold forever! Same message “we’re getting a higher than usual amount of calls” it’s 8:30pm! You’re not getting that many calls! People’s animals are sick and we’re paying a lot of money for your services! I deserve to get news on my animals without waiting for over FOUR HOURS!!! Do better!

Joanna

Worst pet hospital ever..if you want your animal alive please do not bring it there.. I lost my dog and my friend lost hers.. They don't really care about the animals

Vitalii Trubchaninov

Waiting time was 4 to 6 hours :( But apart from that very positive experience.

Sarah pearl

Brought my ferret here, they were all very caring. Thank you for the loving experience.

David Gagné

Very professional, went there for a sad moment (the loss of a dear old dog) and left sad but impressed by the professionalism, kindness and speed at which they were able to help. A+.. I guess it's a little pricey, but we'll worth it. Thanks :/

Priyanka Patel

Horrible clinic. They only care about getting paid. Brought my dog in who was having puppies and went into complications, was told they can't do anything untill I pay even if that mean the puppies may die. Once I managed to arrange the cash they told me I have to wait u till the surgeon is ready wich can take a few hrs,knowing that the puppies are in critical condition. At which point I started to call other vets to see if I can take my dog there and all of a sudden they said oh you don't need to go anywhere you dog is priority and we will operate on her right away. Then during the operation they sterilized my dog with out my concent. They're explication to this was oh well that's how our procedure works. I'm disappointed and disgust with the vets at this clinic. Zero humanity, only selfishness. Please do not go here if you love your animals.

George Voyatzakis

My dog had surgery done there. Very personal. Dr. Voldu was great.

Matthew Challenger

Great service. Great staff. Very knowledgeable on bearded dragons.

malarqi malarqi

I originally posted my comment about the wrong vetrinary location.

Marie-Michele Hayeur

Overpriced as well as your pets are simply a number and a money for them. Would not recommend to anyone. I have been to this veterinary center for 2 cats and a dog and they have never in any way cared much. "We can try this pill and this. Calls us back to let us know if it worked." Care to find out what the actual problem is and solve it instead of "I think" "let's try"? Nope. Awful.

Irene Thouin

Very bad experience. My dog had a seisure while they were trying to do an Ultrasound to verify why her liver seemed blocked. She walked in and I had to carry her out wimpering because she was in great pain. They said it would take 45 to 60 minutes and that I could go for a coffee. Since I hadn't eaten since early morning and it was already past 2pm, I went to McDonald's a couple of buildings away. I had just started eating when my cell phone rang. I was told the Vet wanted to talk to me ASAP. I had to through out my food since the only one person at the cash and she had a lineup of customers, I just rushed back to the hospital. I waited 40 minutes before she came to talk to me, just to be told that it would cost an extra $75.00 for me to speak to the vet and that is on top of the $774 I had to pay for the procedures. Then I was told she had a seisure. My dog never had a seisure before that and she was so sick afterwards that she was unable to stand, her hind legs just crumbled and she was in great pain. She was found on the Metropolitan Highway and I adopted her and saved her life 4 years ago. She might still be alive right now if I hadn't agreed to the Ultrasound aND biopsythe. She must have been so scared with all those strangers manipulating and forcing her. They had to sedate her because she was moving too much, and couldn't do the tests. She was such a good girl and so gentle. Too young to have died at 5 years old. I loved her and miss her so much.

jessica pimpare lefebvre

(Translated) I went to an emergency yesterday and it was really terrible. I used the emergency service at half past midnight for my poor rabbit who had just turned his leg upside down. When I arrived they made me sit down with my rabbit .. a technician would send her back after a good delay. I waited an hour before asking reception if they could go and see what was going on with my rabbit because I haven't heard anything. She answered me as if I were disturbing her. I'm worried about my rabbit .. his leg is probably breaking and it's been an hour of pain back with no painkiller. So let's see ... mediocre animal welfare for real. After another good 30 mins the vet comes to see me in the waiting room to tell me his vital signs are correct and that he is not in great pain. It doesn't matter if he's 1 or 10 on his wrong pain scale to relax and heal him the same. We pay $ 300 for a veterinary center to treat an emergency on his animal and after an hour and a half person took care of him. I am speechless I just can't believe it. After we do the x-rays and she tells me that as it is urgently necessary to see a professional in exotic because she does not see any fracture that there is a problem which she cannot really be sure that it is not her specialty. On the other hand, I have to pay the big price for a diagnosis which I do not have .. I have to leave it in the hospital for it to reassess it but it charges me a consultation with the other exotic doctor. This is because I have already paid nearly $ 300 to have it evaluated, I did not have the full service they tell me I must wait for another ... but he charges me another $ 200 (board and evaluation from the other department) it's ridiculous sincerely I shouldn't have to pay 2x for the same service that was not done the first time. My little bunny stayed less than 12 hours to make me call and tell me that he has nothing to do. He has a birth problem and his condition will unfortunately just deteriorate but he can still have a quality of life. So for a few painkillers, a lot of anxiety for me, suffering for my animal and in addition with a good 5:00 pounding in the waiting room its costing me $ 639 ... no its unacceptable. I love my animals, I will pay for the service without a problem, but it has to be adequate and this honestly is my worst experience ever with a veterinary clinic. I do rabbit rescue and often pay for emergency services. I don't know what has been going on with your center for some time, but it is completely rubbish. You no longer have animal welfare as a priority, which should be the opposite. You are really on a downward slope for your quality of care and I am extremely extremely disappointed to have had to pay so much in such a difficult time for internal file transfers .. let's see I pay more for your documentation than for the service on my animal .. this is clearly not normal and you should start thinking again about your first goal which should be the animals. (Original) Je suis aller en urgence hier et sincèrement cétait horrible. Jai utiliser le service durgence a minuit trente pour mon pauvre lapin qui cetais virer la patte à l'envers. À l'arrivé il m'ont faite assoir avec mon lapin.. une technicienne la envoyer en arrière apres un bon délais. J'ai attendu une heure avant de demander a la reception si elle pouvais aller voir ce qui se passais avec mon lapin car je nai aucune nouvelle. Elle ma repondu comme si je la dérangeais. Je m'inquiète pour mon lapin.. sa patte est probablement casser et sa fait une heure qui souffre en arrière sans antidouleur. Voyons donc... bien etre animal médiocre pour vrai.. Après encore un bon 30 mins le vet viens me voir dans la salle dattente pour me dire ses signes vitaux son correct et quil nest pas en vive douleur. Peut importe quil sois a 1 ou a 10 sur son échelle de douleur faux le détendre et le soigner pareil. On paie 300$ pour un centre vétérinaire pour traiter une urgence sur son animal et apres une heure et demi personne la pris en charge. Je suis sans mot je n'en reviens tout simplement pas. Apres on fait les radios et elle me dit que comme cest en urgence il faut voir un professionnel en exotique car elle ne voie pas de fracture quil y a un problème quelle ne peu pas vraiment etre sur vue que ce nest pas sa spécialité. Par contre, jai payer le gros prix pour un diagnostic que je nai pas.. je dois le laisser a lhopital pour quil le réevalue mais il me recharge une consultation avec lautre médecin en exotique. Cest parceque jai deja payer pres de 300 $ pour le faire évalué, je nai pas eu le service complet on me dit je dois attendre un autre ... mais il me recharge un autre 200$ ( pension et evaluation de lautre département) cest ridicule sincèrement je ne devrais pas a payer 2x pour le même service qui na pas été faite la première fois. Mon petit lapin est rester moins de de 12h pour me faire appeler et me dire quil na rien a faire. Il a un problème de naissance et sa condition va juste se dégrader malheureusement mais quil peu encore avoir une qualité de vie. Donc pour quelques antidouleurs, bien de l'anxiété pour moi , de la souffrance pour mon animal et en plus avec un bon 5h00 pogner dans salle d'attente sa ma coûter 639$ ... non sa cest innaceptable. Je lai aime mes animaux, je vais payer pour le service sans problème mais il faut qu'il sois adéquoi et là sincèrement cest ma pire expérience à vie avec une clinique vétérinaire. Je fait du sauvetage de lapins et j'ai payer souvent les services durgences. Je sais pas ce qui se passe avec votre centre depuis quelques temps mais c'est rendu complètement n'importe quoi. Vous n'avez plus le bien etre animal en priorité ce qui devrais être le contraire. Vous êtes vraiment en pente descendante pour vos qualité de soin et je suis extrêmement extrêmement déçu davoir du payer aussi cher dans un moment aussi difficile pour des transferts de dossier a l'interne.. voyons jai payer plus vos documentations que le service sur mon animal.. ce nest clairement pas normal et vous devriez recommencer à penser à votre but premier qui devrais être les animaux.

AlyndaAlynda A

They did there job well putting my dog to sleep after 13 years

Martin Mayrand

Very very pricy. Had to go on a Saturday 6pm for our cat who had an epilepsy crisis. Spent approx 1h there, they charged 160$+tx for emergency consultation but they only checked it and sent us back home saying they didn't find anything wrong!

Marie-Christine Guérin

(Translated) They are great, very understanding, give advice and that without making you pay the big price and they are very quick when it comes to euthanizing my ferret. I went home and it didn't take 1 minute that the ferret was in their hand, and he left me all the time I needed. Thank you ! (Original) Ils sont génial, très compréhensif, donne des conseils et cela sans te faire payé le gros prix et ils sont très vite quand il est venu d'euthanasier mon furet. Je suis rentrer et sa pas pris 1 minutes que le furet était dans leur main, pis il mon laissé tout le temps que j'avais de besoin. Merci à vous !

jawid akashi

Worst vet sold me pills bandages and saline water that i didnt need spoke to me like i wasnt worth any respect sent my dog back home with a broken paw and a 235$ bill the vet even told me that i would have to clean my dog wounds myself or she would charge me 40$ extra my dog had to endure the pain until la clinique veterinaire de lorimier opened where they immediatly took care of my dog within 24 hours and 155$ later my dog was on her way back to health i will avoid this place for the rest of my life as money matters more to them than the health of our pets

Alex Rodrigues Hudon

Cordial and efficient service

Marc-André Landry

Very good services but price are expensive. Always open.

megan koczerzuk

From the second I arrived to the hospital, to the consultation, to the random phone calls after, I have the utmost appreciation for this hospital staff. They saved my bunny and knew to prioritize her as her condition was recognizably critical, and thanks to them she's now alive and (very) well. Veterinary medicine is expensive, and instead of complaining about prices, please future pet owners- get insurance for your animals!! It's never the vet hospital's fault, but you'll be damn grateful for what they can do for your fur babies when the time comes. Thanks again CVL <3

Ju Lie

(Translated) Emergency arrival with an ml cat in point, caring, professional, empathetic team took care of me right away. A REAL emergency center, a real competent and friendly team. (Original) Arrivée en urgence avec un chat ml en point, équipe bienveillante, professionnelle, empathique m’a tout de suite pris en charge. Un VRAI centre d’urgence, une vraie équipe compétente et sympathique.

Sinclair Moekeiberg

Get ready to pay minimum 3 times more, than most veterans. yes the helped my dog with a very simple treatment, on a Friday thanks for that, but when I asked my regular vet how I should have cost. There had charged 4X that amount.

Catalina Malpica

I have 2 lovebirds. I took them for a general check. I was really pleased with the service. The veterinarian was very nice, she gave me a lot of good tips on how to take care of them.

Jesus Barragan

I have been going to this place since one year ago to bring my birds and my dog.. I was really happy with the service but last night there was a secreatry really rude and not nice.. She answer really bad to me and to other clients! I dont want to go back! Im not going there for free I always pay my consultarions to be treat like that!

Tiffany Desousa

Love this vet! They take the best care of your pet!

Caroline P.

(Translated) Very clean place for both care and board. The technicians take the time to properly inform me about the health of my animal. Clinic well located, no traffic. My rabbit was able to take advantage of 2 condos for the price of 1 during less busy periods ♡. (Original) Endroit très propre autant pour les soins que la pension. Les techniciens prennent le temps de bien me renseigner sur la santé de mon animal. Clinique bien située, pas de traffic. Mon lapin a pu profiter de 2 condos pour le prix de 1 en période moins achalandée ♡.

Alice Panetta

I brought my cat in on Tuesday night because he was having difficulty breathing. The night shift Vet was by far the most unpleasant veterinarian my husband and I ever dealt with. She wasn't warm or friendly, nor was she empathetic. All the veterinarian doctors there pressure you into taking all these tests, even when the prognosis is OBVIOUS! I knew he had water in his lungs again, which they later confirmed. At my first encounter with the Vet when we first brought him in, knowing that my cat was old and suffering from heart failure, I asked her if it was worth it dragging it out because I didn't want him to suffer anymore. WITHOUT even looking at his file from his regular Veterinarian or doing tests, she immediately says no she didn't think he was nearing his end yet. Well guess what?!?! He died last night in our home and we paid over $1300.00 for NOTHING! I should have listened to my mom when she said she hated that place and that they rip people off because they clearly do!!!! *Note to the owner: Don't bother posting a reply to save face unless you want to do the right thing and offer me a refund.

Francisco Escobar

Very satisfied in the past, this time, don't know why, waiting period of 6 hours and no x rays or imagings, not any kind of specialists. And since last Thursday the sistem is down, no phones, etc. Today is Monday, still no sistem available. Is this a serious emergency hospital?

Gaetano Rosato

Bad service over price. Had no choice was an emergency but still they play on people's emotions. Regrettable all about business.

Ron Charles

Superb vet hospital and pet food store

Daniel Trudel

Rip off in price ????

Marie Eve Raymond

(Translated) We had to say goodbye to our dog after 16 beautiful years. We were sorry to have to leave him to have to fill out the euthanasia invoice papers. We wanted to be by his side every second of his end of life. But we had to leave it to the technician to insert a catheter. We said no ... we are not leaving him, but were told you have no choice! She tells us 2 minutes maximum and you can join him. Completing all this took at least 10 minutes, also asking us the types of incineration and the weight etc ... during this time which seemed interminable to us, he was probably stressed, anxious, with people unknown to him. ... the reason given to us: Covid protocol .... I don't understand why only 1 of us could not stay with him for 1 catheter? We would have liked to have had more explanations to understand .... I must mention that the vet showed empathy and on that point I would give 5 stars. In short ... the bill came first, even before the stress of our dog. I didn't appreciate this side at all. We have already had another of our dogs euthanized elsewhere .... We have never experienced a similar situation. The bereavement being extremely difficult ... I believe that adding this kind of additional emotions is not necessary. (Original) Nous avons dû dire au revoir à notre chien , après 16 belles années. Nous avons été peiné de devoir le quitter pour devoir remplir les papiers de la facture de l'euthanasie. Nous voulions être à ses côtés chaque secondes de sa fin de vie. Mais on a dû le laisser à la technicienne pour poser un cathéter. Nous disions non... on ne le quitte pas, mais ont se fait dire vous avez pas le choix! Elle nous dit maximum 2 minutes et vous pourrez le rejoindre. Remplir tout ca à pris au bas mots 10 minutes, nous demandant aussi les types d'incinération et le poids etc.. pendant ce temps qui nous a paru interminable, il était probablement stressé, anxieux, avec des gens inconnus à ses yeux..... la raison qui nous a été donné : protocole de Covid.... je comprends pas pourquoi 1 seul de nous ne pouvait rester avec lui pour 1 cathéter ? Nous aurions aimé avoir plus d'explications pour comprendre .... Je dois mentionner que la vétérinaire à démontré de l'empathie et sur se point , je donnerais 5 étoiles. Bref... la facture passait en premier, même avant le stress de notre chien. Je n'ai pas apprécié ce côté du tout. Nous avons déjà fait euthanasié un autre de nos chiens ailleurs.... Nous n'avons jamais vécu situation semblable. Le deuil étant extrêmement difficile ... je crois que de rajouter ce genre d'émotions en plus n'est pas nécessaire.

Natcho Bakalov

Friendly service

Nancy Newman

I am currently at 1.5 hours waiting to talk to someone, 10 :15 pm- 11:45.....

Lily Bel

Had to go there for an emergency (it was the closest 24/7 veterinarian). Our dog needed an "apparently" standard operation with almost a 100% chances of complete remission (Or so we were told. We have yet to decide if it was true or if they only wanted us to pay an extra bill.) Yet, despite all the supposedly excellent odds, our dog died while in their care from what I can only describe like a negligent action that could have been easily avoided. You should at all costs avoid this clinic. I'm serious. They shamelessly increased our bill without EVER asking us first, telling us after a few days that the bill was already $2,000 over the amount we approved 2 days earlier. They made a mistake which has cost the life of our beloved dog and then, took the liberty to increase the bill. Won't ever go back. Edit : Go check their Facebook page. They do not let people review their clinic while other clinics, like DMV, let people review their services. It says a lot. Many of the bad reviews here match my experience with them, which means they have some sort of modus operandi. Finally, (I feel it's important to add this) I forgot to write in my previous review that the day my dog died, I told the CVL that I was taking him home. I visited the CVL in the morning to make sure my dog was alright, told the veterinarian I was planning on coming later to take my dog home. I left to go get things to take care of my dog and I received a call saying my dog was dying so we had to do other treatments ($$$$$) and therefore, he could not leave the place. He died later.

Tatiana Sushko

(Translated) Thank you very much for the exceptional service. Thanks also to the receptionist Maria for reassuring and calming us down. Contrary to what some others say, we were not even charged for the consultation. In general, this is an exceptional veterinary clinic. (Original) Merci beaucoup pour le service exceptionnel. Merci aussi à la réceptionniste Maria pour nous avoir rassuré et calmé. Contrairement à ce que certains autres disent, nous ne furent même pas chargés pour la consultation. En général, ceci est une clinique vétérinaire exceptionnelle.

sarah sciortino

Night of Service: September 3rd, 2020 Unfortunately, we had an emergency early September - my cat choked on a bone. We live in Rivière des Prairies which is about 30 minutes away from the clinic, making it very difficult to save her. By the time we left, it was about 50+ minutes the cat was choking and she stopped moving and was lifeless in the car for the last 10 minutes. In the car ride, we called your clinic and waiting 15-20 minutes on the phone just to speak with someone and only to be informed that there was nothing we can do. When in reality, we did our research after the fact and found countless ways to relieve her. Upon arrival, we mentioned that she wasn’t responsive to your staff, for the last 10-15 minutes. The veterinarian that night said there was a chance to save her when in reality our cat was dead for the last ten minutes. After 5 minutes of “resuscitating” my cat (who was lifeless), he pronounced her dead. He claimed he would have done us a service and reduce the cost, because of course there wasn’t much to be done anyways since my cat was dead. He charged us the max price for this service, $700 and made us wait 1 hour to see the cat - so he did not keep his word for this. We had to ask the receptionist countless times why it was taking so long. They had forgotten we were there. Please see below the invoice of the visit. The next day, we felt taken advantage of as family - we would have appreciated the vetenarian telling us that there was barely any hope than giving us FALSE hope and taking our money. This is only half of the story. We decided to get our cat cremated. They said that her urn would be ready in 2 weeks, which would be September 17. Between September 3rd and 17th, there was no follow up. We emailed countless times, after the 17th, and no reply from your customer service agents/receptionists. We were panicking of course because it was now September 30th and no feedback. Not to mention, we called SEVERAL times to get a different response every time. When finally on the 30th in the evening, we are informed that your system has been HACKED (which you were aware about on September 11th) and that your clinic has no idea where my cats urn is. Before this information was given to us, all we got was excuses from your staff: - “our system got hacked“ - “our colleague that was taking care of this was sick” - “it’s not our responsibility- it’s the cremation” Not even a single appology or taking any ACCOUNTABILITY. Absolutely unprofessional and terribly tragic. Do you understand what impact this has on a family? We did NOT sleep, I could not believe we could have never seen my cat again for the negligence of your company. Finally the next day, we called again and fell upon someone who informed us that our urn was ready since SEPTEMBER 17 and no one had contacted us to inform us. I have to say, I will never move forward with your services after this experience and I have shared this experience with friends and family. Your staff needs a serious coaching on how to communicate with clients because not only did it cost us financially, but it costed us a nights sleep and a roller coaster of emotions. I am so disappointed with this service, especially because we paid an EXTREMELY HIGH amount to be simply told our cat was dead. Our cat was essentially dead upon arrival and a little bit of human decency would have been appreciated instead of assigning us a price tag. To top it off, the receptionist gave me the Manager of customer experiences business card and the email is rejected because of an unknown error. Horrible experience.

Vivianne Arango

Super

Steve Medeiros

I brought my dog for an emergency and waited over an hour. We dicided to leave our dog for surgery and what a mistake.We got charged more than double the cost it would of cost at a normal vet.

jab 2

Went with my beloved pet November 23, 2018, he was sedated for a procedure. I left with medication and food. He never woke up and he passed away that same night in my arms. Never used the medication or the food and it cost me $360. 00. I was devestated and I still can't Believe it.

Hag Nah

Heartless thieves run by incompetent vets, Get a second opinion elsewhere you will be saving your dog and thousands!!!

hershey bee

My dwarf rabbit needed some dental work done and Dr Sarah Alberton and her team did a great job taking care of her. Thank you

Jimmy Fragos

Great but expensive!

Natasha

Easy access and overall good service however the prices are heafty. They do offer hydrotherapy for dogs that have hip dysplasia, it's a great exercise and relief for them. Coupled with supplements it can really help them.

Matthew Kafenzakis

Good service but very expensive

J B

I’ve had mixed experiences at this place. I’ve never had anyone rude to me, but my biggest complaint is really the prices. Does it really NEED to be this expensive ? The first time I went, a small cone for my dog cost 110$+ tax... it’s a piece of plastic .. I really really avoid going here. I only go when I have no choice because my vet is closed, but it’s really unfortunate to have such little options and I’ve never been there and paid less than 500$. It seems they don’t care or realize the impact and how many animal lives are lost or suffer because of their greed. I understand running 24/7 is costly, but it can’t be to the point of what they’re currently charging. Atleast 2x the prices of a regular veterinarian. The last time I went, I thought my dog might have bloat (which is very time sensitive and fatal) and I waited over two hours.

Antoinette DE Rosa

The best place to bring your pet, so friendly and caring ❤❤❤❤

EEA EFA

I went there because they said it was good even though pricey. I did not see a vet AT ALL, someone called on the phone while my cat was inside, first time offered an x-ray with interpretation. We accepted. After they called second time and quickly said they see something in her stomach, but not sure what this is. A surgery would cost 5 k. And when I was asking questions there was feeling of rush from the person on the phone - no empathy. Total comminication with a vet was 2 phone calls, 3 minutes each. In 2 days we went to a small clinic near us. They requested the x-ray interpretation from there. And there was NO interpretation... I personally never saw x-rays, no vet. Only a kind sypmathetic technician who returned me my cat. The rest of it is very disappointing and simply sad: I thought people become vets not just for money, but because they also love animals...

Silvio Pacitto

We had an emergency with our dog and came here.. after looking at the dog for a couple of minutes, they concluded our dog was high on marijuana... there is no marijuana anywhere in our household, we tried to explain this to the technician and there was no changing her mind... all they kept insisting was we keep him over night for $800 and then spend $300 for blood tests tomorrow... HOW CAN YOU CONCLUDE THAT MY DOG IS HIGH ON MARIJUANA IF YOU HAVE NOT TAKEN A BLOOD TEST!!!!!!!!!! To top if off, we were charged a $200 consultation fee, $200 to be told my dog is high. I will never trust this clinic with my dog ever again.

Vic Toria

Very kind and genuinely care

Perry Dimitropoulos

They play with your emotions charge you thousands of dollars and don’t help your animal wrong place to go

Jasmin Singh

Last summer, my dog got an infection in her salivary glands. The vet kept pushing for a surgery that would cost $3000+, and I refused because she JUST got surgery in July of that year. They kept pushing for expensive medical services that were not necessary. I instead just asked for antibiotics, and the infection went away after a day. I get that this is a business, but there should be limits to greed sometimes.

Marianne

The vets are amazing but wow the receptionists are just terrible. Worst customer service I've ever gotten in a long time. She charged me 250$ extra on my bill. And trust me the bill was already very high. Thank god the technician came to the rescue and told the receptionist that she's not supposed to charged us that extra.

Rebecca Pilotte

Great service and fair rates

Foxy D

UNQUALIFIED AND DISHONEST - CARES ABOUT MONEY NOT THE ANIMAL. DO NOT SUPPORT THIS CHAIN - OTHER HONEST VETS OUT THERE THAT DESERVE SUPPORT. I do not recommend this vet. I had a terrible experience, they are insensitive and not qualified, they are concerned more about money than the well being of the animal. No bedside manners and overpriced. There are much better and honest vet's out there that deserve support. My options were to put my dog down or do an emergency operation as I was told she would not make it through the night (She is 16 years old). That was 3 months ago and she is still alive. The vet expected me to put my dog down like she is a car, no compassion. Had I done the operation she would have died on the table. Took her to another vet and there was no mention of an operation or putting her down. Than they took 30 min after I declined the operation to return her to me and they kept her in the cage in the back until they had "time" to give her to me. The dog had 1 day to live according to them and they took 30 min to return her to me after I asked repeatedly for her to be brought to me (WANTED TO SPEND AS MUCH TIME AS POSSIBLE WITH HER SINCE SHE HAD 1 DAY TO LIVE ACCORDING TO THE UNQUALIFIED VET). I was crying and upset, no one cared, business as usual, it didn't matter that I was upset or that the poor 16 year old dog was trembling back there. The receptionist than attacked me for getting upset at the delay. Low mentality/ zero empathy. THEY ARE DISGUSTING. VERY SAD WHEN MONEY IS MORE IMPORTANT THAN LIFE. PLEASE BOYCOTT

Mohammad Mo

Went there for a check up on my cat on Monday, worst customer service I’ve experienced in my life especially the blonde receptionist one of the rudest persons I’ve ever had the experience to talk too the lack of social skills I dont know how she working there with this problematic attitude

Gloria Borsellino

Terrible hospital. I’ve gone three times in the past 9 years for my Himalayan cat. All three times their dx was wrong, paid high price, inexperienced vets, and had me do tests that were inconclusive.

Landry Steeve

Horrible

Michael Barluk

Outstanding. Had to bring our dog in at 4 am on a Sunday morning when she had a medical emergency. Staff were warm, friendly, knowledgeable and very respectful. Highly, highly recommended. Sincere thanks to the team!

joe H

All the staff were very compassionate. Despite Covid 19, they allowed me to attend euthanasia and holding my dog Sam . I wanted to thank them from the bottom of my heart for their respect and compassion

Melissa Di Genova

I recently visited LVC this following week because my dog wasn't well. The service was very quick and the vet was very informative. Unfortunately, I had to put my dog down due to complications he was having, but the vet was very patient with me, she explained all of his issues, and reassured me the entire time that it was the best decision for my dog. I saw a few comments of people mentioning that the vet is expensive. Yes, it cost me a bit more than I expected but I don't believe it's a place that just wants your money. If the vet really wanted my money, she would've encouraged me to spend triple what I spent to make my dog do tests to end up with the same results in the end. She was actually very honest with me that putting my dog was the right decision because he was going to suffer regardless. In my experience, they were really good and professional and if I have future pets that need emergency care, I would go back.

Angelitaa Ce

(Translated) Despite the beautiful appearance of this veterinary hospital, I am greatly disappointed with my experience there. First, the receptionist named Nadine has no level of professionalism to be put into a customer service position. I do not recommend this place. There is another veterinary hospital in Lachine where the staff are really friendly and attentive! (Original) Malgré la belle allure de cette hôpital vétérinaire ,je suis grandement déçu de mon expérience à cette endroit . Premièrement, la réceptionniste qui se prénomme Nadine n’a aucun niveau de professionnalisme pour etre mis a un poste de service clientèle. Je ne recommande pas cette endroit . Il y a une autre hôpital vétérinaire à lachine où le personnel es vraiment chaleureux et à l’écoute!

Randy Hadwin

Very nice and caring people

Lynda “Da” Douville

Very good place

Blake Madew

they like charging over 5000$ for 4 nights, didnt let me see my cat, i at least asked them to call me after putting him down, they couldnt even do that. i had to call to get the horrible news. got the receipt and saw everything they did to him, was probably 50 different injections and procedures. Pandemic or not, do the right thing! People like this should be shut down, money grabbing from people who will do anything for their pets. SHAME ON YOU, YOU NASTY NASTY PEOPLE.

Camille Binette

I would not recommend this place for emergencies, very bad customer experience. My vet was worried about my dog's situation (extreme diarrhea) and recommended me getting an appointment at their clinic, since the earliest she could give me was 4 days from now. So I talked to a girl on the phone - she barely let me talk, was EXTREMELY rude and condescending, and just diagnosed my dog in 30 seconds saying there was nothing to freak out about. Just don't treat customers reaching out to you for help when their pet needs care like that.

Olivier Jajko

(Translated) On several occasions, the team were able to treat my (very anxious) dog without a sedative, compared to other clinics. Incomparable service and extremely knowledgeable staff. I will never take my dog anywhere else, but this is not made easy for me. I'm having a lot of trouble understanding how the pandemic is preventing you from making appointments!?! I don't see the logic of keeping me waiting in an emergency waiting room for hours (putting me at greater risk) for a non-urgent case but want my dog to be treated anyway!?! (Original) A plusieurs reprises, l’équipe a été capable de traiter mon chien (très anxieux) sans sédatif, comparé à d’autres cliniques. Service incomparable et personnel extrêmement compétent. Je n’amènerai jamais mon chien ailleurs, mais on ne me rend pas la tâche facile. J’ai beaucoup de difficulté à comprendre en quoi la pandémie vous empêche de prendre des rendez-vous!?! Je ne vois pas la logique de me faire attendre dans une salle d’attente pour l’urgence pendant des heures (me mettant plus à risque) pour un cas non urgent mais que je souhaite faire soigner mon chien quand même!?!

Valerie Killeen

Excellent service. Took great care of my daughter's caique!!!!

Alex S

Super expensive but worth it seeing as they do a fantastic job. Dr. Ariel Granito and Dr. Elodie St-Pierre are extremely talented vets who saved the life of my cat. I thank them from the bottom of my heart <3

Lora Marie

NEVER call these people on an emergency-- THEY ARE UNRELIABLE. We lost our pet cockatiel who's only two years old just 15 minutes after we tried to call a professional from this place. My boyfriend was literally holding our tiel in his arms, trying to keep him alive while the RUDE AND OBNOXIOUS customer service representative on the phone couldn't even connect us to an actual vet or someone who can help. They shouldn't even be advertising "24/7" if the only people you can reach are call center agents. IT'S THE MIDDLE OF A PANDEMIC. IMPROVE YOUR CUSTOMER SERVICE. YOU COULD'VE SAVED A FAMILY MEMBER.

Samuel Jackson

Awful service. I tried to take an appointment in this place, but the person in the phone is so mean and impolite, that I decided not to take it. If this is the person in the reception, I can't imagine how the attitude will be in more educated persons like the veterinaries. Extremely expensive, and zero availability for appointments. When I mentioned that waiting more than 20 days for an appointment was too much, and that I was really worried about my dog's health, that lady answered with total apathy. Will never go there. It can be clearly seen that it is a place more commercial than animals lover.

Lydia Lakos

Fast, friendly and very professional service. The Vets are outstanding and so are the Technicians.

guillaume michaud

(Translated) My dog encountered a porcupine at 11:30 in the evening. I went there overnight and 30 minutes later I was out with my dog in great shape. I highly recommend, honest and professional service. (Original) Mon chien a rencontré un porc-épic a 11h30 le soir. Je me suis rendu sur place pendant la nuit et 30 minute plus tard, j'étais sortie avec mon chien en pleine forme. Je recommande fortement, service honnête et professionnel.

Jessica Valdivia. R

I love this clinic! I will like to thanks Dr.Maccolini , Dr. Hébert and their awsome team to have taking care of my hedgehog & guinea pig. They treated my pets and i with care and affection. I recommend to all pet lovers to go at Centre Vétérinaire Laval! You won't be disappointed! You guys are awsome :)

Andrea Ellis

They only care about the money told me they could operate on my cat to remove his tumor but that it would cost over 2000$ we were able to get the small tumor removed for 135$ by our vet! They charged us 800 for a consult and biopsy wich is more the double the rate other places charge. Trully disgusted I hope this will help people stay from this place or at the very least always get a second opinion elsewhere.

Melissa S. D'Alesio

Great veterinary hospital. The exotic vets are experienced and knowledgeable, they knew more than my usual exotic vet. Dr. Hébert was exeptionnal, she took the time to explain everything to me. She is one of the best vets I've seen in all my pet-owning years. Quick to get an appointment with her or other vets. I appreciated their follow-up calls, made me feel as if they truly cared about the animals. Althought, I was not a fan of the service of the weekend crew when I had to go in emergency, they lacked time. I highly recommend this hospital for your pet's needs.

Alyssa James

Took really good car of my cat who was in intensive care for 6 days , can't thank them enough ❤

Angela S

My dog was seen fast when i went with my 4 year old who i couldnt find a sitter. Professional completely. Expensive but for an emergency worth it...

Rachel Durocher

Always had the best service even in the middle of the night.

Filo Couto

Nice staff but very expensive

tiffany desousa

Very good vet!

janice young

Not impressed with their customer care, and their compassion towards animals and their humans. Due to covid they are not allowing people in with their animals. My dog was brought their specifically because her surgeon was there. She needed knee surgery and went for a consultation, she is nervous dog and the people working in the front were very cold and uncaring they put a leash on her and proceeded to drag her in, when I said watch her leg that’s why she’s here they continued to move her roughly. They weren’t very friendly to answering questions and concerns about our dog, both in person and on the phone, there was no follow up even though we left a message for someone to call. The only reason we are going there is for her surgeon, otherwise I will never bring my dog there again. Covid or not there’s a way to treat animals and their humans.

Lori Moses

Dr.Julie Hebert and her staff are amazing. I have taken my Amazon parrot Samantha for a check up every year. Today I took her because she was hurt. I called at 530am and Dr. Hebert saw Samantha at 940am. Excellent service and loving professional care. Thanks to Dr. Hebert and all the staff. I trust them with my precious Sam and we couldn't get better care anywhere else.

Elizabeth Kirkham

I brought my cat here today because he had difficulty breathing. I waited maybe one hour total but the entire staff was very involved. They made a huge effort to reassure me and make sure I was okay. They took amazing care of my cat. The prices are quite high but it’s an emergency vet so you have to expect that. They explained my options and were very matter of fact and professional in letting me know that I may have to consider euthanizing my cat. It’s such a sensitive topic and I was so scared and sad and I really appreciate the compassion they showed me.

Nathalie Petrucci

incredible care for the amimals

Maryam I

Great service but smells strongly of dog which I hadnt noticed at other vets

Vivianne Mackenzie

(Translated) Very neglectful and expensive clinic, do not reccomend if you can go anywhere else! some description of my experience with them. Following an accident, I had to bring my chinchilla (Mirabel) urgently to the Laval Veterinary Center on the night of Wednesday, June 2. On site, my animal was taken care of by Dr. Rembeaux who had to perform an amputation of the left hind leg. Following the surgery, my animal remained under observation until June 4 due to the fact that it was not feeding on its own. Also, I was told not to know why his general condition was not improving. On June 4th, I made the decision to pick up my chinchilla and bring it home. On my way to pick her up I met the doctor on duty (Female). At this time, the left front leg where the catheter had been placed during the surgery was very swollen. The doctor assured me that this is not a concern and that the swelling should go away within 3 days and that she would be able to walk on her foot. I asked if it wasn't necessary to have a ruff to prevent my chinchilla from touching his wounds. The doctor on duty told me that it was not necessary. So I returned home with Mirabel, who was surely less stressed in her usual environment and started to eat again in the 24 hours that followed. So far, the amount disbursed is $ 3,143 (surgery, catheter, injections, nights and other treatments). In the days that followed, I saw no improvement in the front paw, during small movements of my chinchilla it was held on the wrist of its paw which had turned on itself. I also noticed a lack of fur around his paw due to Mirabel ripping it off. Tuesday, June 8, in the morning, I returned to the Laval Veterinary Center after calling them and advising of my return with Mirabel. There, I met Dr. Édouard Maccolini who after having examined my chinchilla told me that the incorrect placement of the catheter was the cause of the problem. According to him the catheter had been placed too tight on the paw which caused poor blood circulation and caused swelling. I then asked if it was not necessary to have a ruff in order to prevent Mirabel from continuing to pull out the hair. Dr. Maccolini told me that it was not necessary. prescribed some hydrotherapy exercises to be done in the form of small sessions of 10 minutes, 3 times a day. I was not charged any fees for this consultation since it was the result of poor practice during the surgery. However, I was charged $ 29 for the ointment. So I went home with Mirabel where that same evening I started hydrotherapy while continuing with other treatments. I would like to point out that there has not been a day since the incident of June 4 when I was not at home and I did not leave Mirabel alone for more than 3 consecutive hours but she ate her paw and died even though I was told she wouldn't. price 3400 $$$ + (Original) Very neglectful and expensive clinic, do not reccomend if you can go anywhere else! some description of my experience with them. Suite à un accident j’ai dû apporter mon chinchilla (Mirabel) en urgence au Centre vétérinaire de Laval dans la nuit de mercredi 2 juin. Sur place, mon animal a été pris en charge par la Dre Rembeaux qui a dû procéder à une amputation de la patte arrière gauche. Suite à la chirurgie, mon animal est resté en observation jusqu’au 4 juin dû au fait qu’elle ne se nourrissait pas toute seule. De plus, on m’a dit ne pas savoir pourquoi son état général ne s'améliorait pas. Le 4 juin, j’ai pris la décision de récupérer mon chinchilla afin de la ramener à la maison. En allant la chercher j’ai rencontré le médecin de garde (Femme). À ce moment-là, la patte avant gauche où il y avait eu la pose du cathéter lors de la chirurgie était très enflée. La docteure m'a assurée que cela ne pose pas d’inquiétude et que l’enflure devrait disparaître dans les 3 jours à venir et qu’elle serait en état de marcher sur sa patte. J’ai demandé s’il n’était pas nécessaire d'avoir une collerette afin de prévenir que mon chinchilla ne touche pas à ses blessures. Le médecin de garde m'a affirmé que cela n’était pas nécessaire. Je suis donc rentrée chez moi avec Mirabel qui sûrement moins stressée dans son environnement habituel s'est remise à s'alimenter dans les 24h qui ont suivis. Jusqu'à présent, le montant déboursé est de 3143$ (chirurgie, cathéter, injections, nuits et autres traitements). Lors des jours qui ont suivis, je n’ai vu aucune amélioration au niveau de la patte avant, lors des petits déplacements de mon chinchilla elle se tenait sur le poignet de sa patte qui était retourné sur elle-même. J’ai aussi remarqué un manque de fourrure autour de sa patte dû au fait que Mirabel se l’arrachait. Mardi 8 juin, en matinée, je suis donc retournée au Centre vétérinaire de Laval après les avoir appelé et prévenu de mon retour avec Mirabel. Sur place, je rencontre le Dr.Édouard Maccolini qui après avoir ausculté mon chinchilla me dit que la mauvaise pose du cathéter était à l’origine du problème. Selon lui le cathéter avait était posé trop serré sur la patte ce qui a causé une mauvaise circulation sanguine et engendré le gonflement. J’ai alors demandé s'il n’était pas nécessaire d'avoir une collerette afin d'éviter que Mirabel continue de s’arracher du poil. Dr. Maccolini m’a affirmé que cela n’était pas nécessaire. prescrit quelques exercices d'hydrothérapie à faire sous forme de petites séances de 10 minutes, 3 fois par jour. On ne m’a chargé aucun frais pour cette consultation puisqu’elle était la résultante d’une mauvaise pratique lors de la chirurgie. Toutefois, on m’a facturé 29$ pour la pommade. Je suis donc rentrée chez moi avec Mirabel où le soir même j’ai commencé l'hydrothérapie tout en poursuivant ses autres traitements. Je tiens à préciser qu’il n’y a pas eu un jour depuis l’incident du 4 juin où je n'étais pas chez moi et je n’ai pas laissé Mirabel seule plus de 3h consécutives mais elle a manger sa patte et est morte même si on ma dit que ce serait pas le cas. prix 3400$$$ +

adam cimino

An amazing institution with amazing staff. Filled with professional, skilled and kind people. They treat you and your pet very well. Made for animals by animal lovers. Been taking my birds to the exotic animal department, the service and care is beyond satisfactory. They have saved the lives of 2 of my pets. Can't be more grateful

Alex C

I have a ferret. The vet was very kind and knowledgeable. My ferret had an eye infection and I was given the right advice and medication to treat it. The vet even sent me an email a few days after the appointment to know if the medication was working!! Now that's showing he really cares.

Elisabeth Asber

Do yourself a favor and don’t come to CVL. I’ve never met a vet this money hungry and such an incoherent team. After being pressured to take multiple tests for the food poisoning of our dog, we left feeling like they didn’t do anything to really help her. After spending 700$ for fluid injections, they even had the audacity to advise us to hospitalize our dog. Never coming there again and made sure none of my surroundings does.

elissa amyotte

In and out, the porcupine needles in Nanooks mouth and the service. Fantastic job! Thank you

Andi A

Way too expensive. Waist of time and money....

Andrea P

Went to this place for an emergency with my pup. My mom walked in with my dog first, I followed not long after. Right away the girl at the desk asked if we were together, to which I said yes. She then told me “you have to wait outside it’s one person at a time,” meanwhile, there was a couple clearly sitting together in the waiting room... the only two other people there. I pointed out that they were together. She the snapped at me soooo rudely “thats a special condition ok you need to leave!” Never experienced something so rude in my life! It was upsetting to be treated this way, especially since I was already concerned about my dog.... this woman needs a serious lesson in customer service.

Salvatore Mangione

Gold mines.

Taline Ohannessian

The service was great except the vet. My dog clearly had an indigestion but she was talking in such a dramatic way saying euhhhhh every 2 words and trying to make you do test to spend more money. The technician was very sweet, and they called us back few days after to check on him, and letting me know i can get a refund for the food i had to buy but my dog didnt like. Vets being sale people is becoming a typical thing now. Very sad.

Olivia

Great experience. Dr. Hebert was the sweetest!

Atali Po

Very expensive but great people????????????

Melanie Dj

My baby was in very good care with the surgeons there, plus his technician Jessica such as sweet heart, took her time to explain with great care BUT the only downside to my experience was how I was greeted the main girl at the front desk, unprofessionally rude and careless. She is not in the right domain. Thanks for the rest of the amazing staff!

Anastasia Beverhousen

Only went here to get special cat food Was nice and clean and staff was cheerful.

A Prescious (APres)

Saved my baby from Gastric Torsion.

Katrine D'Errico

My little man was brought in twice for having ingested foreign objects. We were well taken care of both times and the girls were soo sweet. Achilles says thank you! (5 stars) I've had to edit this since the waiting time to for medicine renewal is always out of control. Today, I have waited on the phone for over 1h and 30 minutes and still have not gotten the opportunity to speak with someone. Very frustrating.

Robert Mouradian

Very expensive, all about the money. My dog was vomiting, every time I asked the vet a question about possible illnesses it's always an xtra exam to pay for. Was sent home after basic blood work an injection for calcium, electrolytes and Prescriptions. Was told she should get better. She died that same night, after seizures. Traumatic experience. The poor dog suffered a horrible death.

Jason MacDonald

Never had any issues with clinic.. very respectful towards animals and owners. Even when i had to put my ferret down they sent me a card in the mail with there condolences.... Very professional. Thank you

Melinda Patera

We went to this emergency after our cat wasn’t well. It was by far the worst experience. The Dr who saw us basically said we either had to spend 4000$ to run tests which had no guarantee or put her down. 3 weeks later she’s doing fine. Not only did the Dr insult us she used fear to get us into putting our car down. And that’s putting it very lightly. We will be making a formal complaint to the board of Veterinary and getting any media outlet to take on our story. This cannot continue.....

Bob Beaven

Very helpful and professional

ya monsterka

Hello I have double feeling about this place. First- my cat got cancer. We didn't know about and brought him to this clinic. Be honest I don't remember the wet's name. But diagnosis was wrong- we tortured him for a week giving him pills he didn't need (against inflammation and some others). He could not eat and even drink water but we forced him to swallow it. My dear Vasya. Forgive us please. After a week of nightmares, wet sent him to oncology. A few days more and we had to put him to sleep. My 14 years cat. Why the wet could not recognize the incurable disease? Oppositely- I have two dogs, and we had no problems with all our problems there. Even more, my older one gave a birth to three beautiful girls in this clinic :-) The staff is nice, think they are real dog lovers, never experienced any problems. Services are good.

Diane Lacombe

(Translated) Very good service, super nice technician for my beautiful Sammy (Original) Très bon service, technicienne super gentille pour mon beau Sammy

alain mathieu

They do not even seem like animal lovers. Treat them like Dollar signs and not patients. Also the girls at the front desk sit there gossiping about the weekend and pay no attnetion to the patients coming in and out. I would expect much more from a big center like this. *I also saw a young woman bit a dog in the neck in the hall way... which was quite odd. When i asked a vet what that was she said its to discipline the dogs... I dont know abotu you but i do not want anyone bitting my dog in the neck! Never going back there. Straight up terrifying

Steve Stefanopoulos

A friend had brought her dog. All I have to say is the customer service is shameful. A doctor will always be a doctor and will try to do their best and I have a lot of respect for the vets. But anyone below the doctor has no right to make anyone feel unwanted. That is all I have to say. Great Vet doctor. Terrible customer service.

Melissa Ricci

I’ve had MANY unpleasant experiences at this vet. I only turn to them for emergencies when other vets are closed. I have resentfully spent thousands of dollars at their facility, only to obtain the some of the worst service ever - and rude reception as well. I’ve had a vet try to convince me to put a tube in my cats neck for feeding. After multiple days of paying for intensive care/stay at their facility I asked if I could force feed her with a syringe. The vet told me I could and didn’t suggest it to me days (and hundreds of dollars prior) because people don’t usually have the time for it... I recently returned for a routine service on my exotic animal, and only after having provided the service and creating my bill, and AFTER I asked for specifications on the high amount, I was informed that it’s normal as the prices have been raised. I discourage this place to anyone, unless you have no other option.

Claudia Gemme

Very caring and professional. Staff took the time to explain everything and answered all my questions.

Christine

I always have great service there! They're so kind and caring. I know my dog is in good hands when I bring him there.

Maxime Hébert

They are opened 24h/7days a week the Vets are good and caring. They have every treatement available for your kitty, puppy or ferret. They have physiotherapy for god sake if your normal vet can't do something they can. I went when my Vet was on vacation they treated my cat like they knew him for years.

Fernanda Barichello

Excellent vets. Very caring and attentive.

Edith Heynez

I've been bringing all my dogs here since 2014. I love the way the entire team shows their professionalism, caring and their understanding the loss of a pet. I strongly recommend them.

Koala MeatPie

Extremely professional, extremely personable, extremely effective, extremely expensive. You get what you pay for, in the best of ways. There is a reason people drive 40 minutes to get there - they are effective. To quote "The I.T. Crowd" : "Nicer ambulances, faster response times and better-looking drivers mean they’re not just “the” emergency services - they’re “your” emergency services."

J. G. L.

I love this clinic, My parrot and I are treated with care and affection. Prompt service; I call and I get an appointment very quickly. If my parrot was sick, this would be very reassuring. My Veterinarian is informative and helpful. I appreciate their advice, I feel that my parrot is in good hands at this Clinic. And the store has a lot to offer for my parrot. Thank you.

Amira Drias

Two days after we came to see them we went to our regular clinic that used the same data as taken by that hospital (we had them transferred) and the vet never told us that there was blood in his urine..

Camcam Cam

Incredible place! I'll recommend it to everyone!

Marilyne Boyer

very fast service (was there for an emergency case), kind and curteous

Easy Resendes

Excellent service, excellent professionals I brought my dog to the Emergency but thank God it turned out to be nothing serious as I tought, I would recommend this vet hospital to anyone that lives in laval.

M Pep

Expensive !

Stevy ReaC

Great services but too expensive $$$$

Melaaaja Summers

If I could leave zero stars I would. My sisters cat passed away and was taken to this vet. They demanded FOUR HUNDRED DOLLARS for the cats ashes. That is the most disgusting thing I have ever heard in my entire life. Trying to charge someone 400$ for the ashes of a beloved pet. Absolutely disgusting. I truly hope that the people that work there and the owner Natalie realize how absolutely horrendous they are. Thank you for making the passing of an amazing pet so much harder.

José Roberto Barros

Our experience were terrible. Never we will come back. Over priced and the receptionist were very rude with us. Waiting time was more than 3 hours to just pick up a pet.

Sandra Boenke

(Translated) Worst 24h vet I have known so far! Everyone sells this vet as if they are unique and perfect, but to me it was quite the opposite. We went to the emergency room 1 week ago, paw open to the bone, expected 4 hours. After the stitches, we found that there was an opening left on the wound after 24 hours, photo attached to it. They told us it was okay. A week later, we notice that the wound is still open and that there is discharge and that we have as a suspicion an infection on the wound, we are currently at the vet waiting 7 hours ago now and he mentions us that there are always emergencies when we are only 7-8 in the waiting room on average since 10:30 this morning. We are already anxious to see the vet to let us know that indeed it is open and that he takes another $ 1000 out of our pockets when the work of the professionals has been badly done. Disappointed my disappointed to the point that we should have gone to the south shore 24h. This is absolutely absurd and is commercial misrepresentation when he mentions that he takes care of all of their client / dog who comes in no matter what order of priority. Receptionists, no empathy or even no human approach in telling us that they are sorry. He tells us that he doesn't save and that we have the choice to either stay or go. When the professionals offer 2 choices and the 2nd choice of answer is to leave, it is because they want you to quit. Thank you very much to the receptionist who has just started her shift on Saturday October 2 at around 4:30 p.m. I hope they will provide client relationship training to this lady and the rest of the Laval veterinary center team. You care about your animal, think twice about it sincerely because many people give 5 stars just to please the staff when there are other facets and truths to be discovered about this establishment. (Original) Le pire vétérinaire 24h que j’ai connu jusqu’à aujourd’hui ! Tout le monde vend ce vétérinaire comme s’il état unique et parfait mais pour moi sa la été toute l’inverse. Nous sommes aller à l’urgence il y a 1 semaine , patte ouverte jusqu’à l’os , attendue 4 heure. Après les points , nous avons constater qu’il restait une ouverture sur la plaie apres 24h, photo en pièce jointe à l’appuie. Ils nous ont mentionner que c’était correct. Une semaine plus tard, on constate que la plaie est encore ouverte et qu’il y a des écoulement et que nous avons comme soupçon une infection sur la plaie, nous sommes présentement au vétérinaire en attente il y a maintenant 7 heure et il nous mentionne qu’il y a toujours des urgences alors que nous sommes que 7-8 dans la salle d’attente en moyenne depuis 10h30 ce matin. Nous avons déjà hâte de voir le vétérinaire pour qu’il nous mentionne qu’effectivement c’est ouvert et qu’il nous prenne un autre 1000$ de nos poches alors que le travaille des professionnels a mal été fait . Déçu mes déçu au point que nous aurions dû aller au 24h de la rive-sud. C’est absolument absurde et c’est de la fausse représentation commerciale lorsqu’il mentionne qu’il prenne soin de tous leur client/chien qui rentre peu importe l’ordre de priorités.Les réceptionnistes, aucun empathie ou même aucune approche humaine en nous disant qu’il sont désoler . Il nous mentionne qu’il ne save pas et que nous avons le choix de soit rester ou de partir . Lorsque les professionnels offre 2 choix et que le 2e choix de réponse est de partir, c’est parce quil veulent que vous quittiez. Merci beaucoup à la réceptionniste qui vient de commencer son quart de travaille le samedi 2 octobre dans les alentours de 16h30. J’espère qu’il offriront une formation relation client à cette dame et à tout le reste de l’équipe du centre vétérinaire Laval. Vous tenez à votre animal, penses y 2 fois sincèrement parce que plusieurs personnes mettes des 5 étoiles juste pour faire plaisir Au personnel alors qu’il y a d’autre facette et des vérités à découvrir sur cet établissement.

Brigitte Buisson

Very Professional

valencinas

I give it 5 stars because of the great service. The waiting time was long but I guess going on a weekend and a day before Labor Day would make it busy. There were also many other animals being served and lots of in and out. The place was very clean and it was very quiet. No animals barking or crying like at my vet clinic...I guess it was a peaceful atmosphere. There was a dog whimpering and the technician at the desk was very soothing and kind to the dog. Quite reassuring towards animals and pet owners. The only con would be it’s very pricey ...consultation at 170$ yikes but the meds were reasonable pricing. The vet wanted to do blood draw but I refused cause I wanted to see my own vet and do all the blood work with him. But it cost me 350$ anyways...so yes very pricey for my wallet

Ms. Velazquez

I pick up my dog med's here faxed in by my own vet! Great service! They call me when they receive and prepare my prescriptions. Bilingual service as well!

MC HH

I was disappointed and I don't recommend this clinic. Wrong diagnosis. My dog got worst. Vet and technicians more interest in making money. $215 consultation plus $300 prescriptions. Be aware and verify what are the meds they put in your bag before you blindly pay. The bag the technician prepared included 8 big cans (my dog is a Yorkie)of dog food for gastro, one pill of heartworms vaccin. Nobody asked me for my consent.

Christian Glezos

I brought my two cats to see Marie Élaine Roy because she is specialized in Chinese medicine and osteopathy for animals. I relate more to natural medicines and philosophies so I was very excited for what she could offer for my cats who are now 16 years old. Marie-Élaine is deeply intuitive and has without question profoundly improved the wellbeing and comfort of my cats giving very precise feedback about they’re health. I highly recommend complementing your animals health checks or treatments with her uniquely adapted treatments. You and your animal will be grateful beyond belief. I happily drive the 40 mins for my cats to see her.

Carmen carriero

I found the experience at this Centre stressful and some members of the reception area were rude and agressive. The prices are more expensive because it's an emergency centre that is open 24 hours. I would choose another clinic next time. The technicians and the doctor were friendly and helpful.

Sam McVeigh

Great service

Leonard Astolfi

Quick service, our dog recovered very quickly to a problem that had persisted very long.

Kait G

Great Vet for exotic animals, they are treated with lots of care. I highly recommend this place.

Carol Dubois

(Translated) They did not mistakenly send the paw print request for my dog to be euthanized with them. I thought I had this imprint for life. Solution we will reimburse you as simple as that. (Original) Ils ont pas envoyé,par erreur, la demande d empreinte de pattes de mon chien euthanasier chez eux. Je pensais avoir cette empreinte pour la vie . Solution on va vous rembourser aussi simple que cela.

paolo iacampo

Horrible service. Night shift employees were so rude. Dog was yelping in pain but they kept on telling us it wasn’t an emergency. So many animals that arrived after us passed before and believe me they weren’t all life threatening. They even put a dog down. After 12hrs of wating…yes 12 hours we left and went straight to a vet that treated our dog right away with love and care. And it costed us like a quarter of what it would have. Please avoid if you can.

Pier-Luc Tardif

Wish I could give negative stars. Took them 2 hours to shave some hair off my dog to look at a skin infection he had. They ended up giving him a double dose of sedatives (to inflate the bill) and putting him in isolation. I couldn't be with him during that time so he ended up panicking and screaming through the whole thing. They then gave him a stimulant(because the bill wasn't inflated enough) to wake him up, even though he wasn't sleepy to begin with. Poor thing was so scared that he ended up with diarrhea all night. They prescribed an antibiotic cream (which he obviously needed before they shaved him). Basically, I payed 300$ for polysporin.

Edmund Stewart

Very nice staff. Very professional. Would go again

Jessy Dallaire

(Translated) I was referred to CV Laval for TPLO surgery following the rupture of my Doberman's anterior cruciate ligament. I was anxious to do this surgery, really. Dr. Madore, at the first consultation, was reassuring, welcoming, but also gave me the truth. We did the operation on May 11. The TSAs Jessica and Marie-Pier (physiotherapy) were incredibly kind, patient (my multiple developmental questions) and they are really professional. Honestly, it was quite an adventure between early April (break up) and today (July - partial return to normal life), but I'm glad I was referred to this place. THANK YOU from the bottom of my heart for putting my Jules back on his 4 legs !!! (Original) J'ai été référé au CV Laval pour la chirurgie TPLO suite à la rupture du ligament croisé antérieur de mon Doberman. J'étais anxieux de faire cette opération, vraiment. Dre Madore, à la première consultation, s'est faite rassurante, avenante, mais m'a aussi donné l'heure juste. On a fait l'opération le 11 mai. Les TSA Jessica et Marie-Pier (physiothérapie) ont été d'une gentillesse, d'une patience (mes multiples questions à développements) incroyable et elles sont vraiment professionnelles. Honnêtement, ce fut toute une aventure entre le mois de début avril (rupture) et aujourd'hui (juillet - retour partiel à la vie normale), mais je suis content d'avoir été référé à cet endroit. MERCI du fond du cœur d'avoir remis mon Jules sur ses 4 pattes!!!

Jason Trudeau

Stay away from this Vet Hospital. They claim I brought a dog for an operation. They told me the bill was paid with my Visa desjardins (which I don't even have) further more I don't have any animals. The have the wrong phone number, wrong address, & WRONG PERSON. I don't have a Visa Desjardins, They sent my file to collections with just a name and an address. no date of birth, no ID, NOTHING.

Matthew Smith

Going to charge consultation fee to euthanize my dog

Babe Ruth

Be ready for them to milk you for every dollar you have.

Jenn Haney

Terrible service from Dr. Touret! This vet has no interest in helping your pet at all instead they just want to sell you expensive medications. They administer unnecessary tests and schedule excessive appointments which have no positive impact and instead cause more harm then good. You think you are doing the best for your loved one in a stressful time and they take advantage of you because of that. The vet assistants were cruel and abusive. They acted fearful administering a blood test and did not know how to handle small pets without abuse. It was like they walked in that day from the street and started the job that day. They don’t even seem to like animals at all. Dr. Touret specifically states statistics as if they were facts when after careful review they are completely false and misrepresented. When her treatment causes grave danger and side effects she is no where to be found and truly does not care. Avoid this place and vet at all costs. You are better off throwing your money away.

an bertsch

While the care is great there is a lack of comunication between personal and client which reduced the value for us in an emergency twice already. We will not go there for emergencies anymore. Oncologist Dr. Touret excellent, caring doctor who will return emails reliably and within hours. Very open to questions, takes time to explain.

Sam Sa

If you don't want to lose your companion then don't bring him to this place. I lost my 5yr old dog because of their mistake and lack of experience. Another girl lost her 2 young and healthy dogs and my neighbor's puppy became diabetic because of medication that he didn't need it....he also became completely blind at this very young age.

Saverio Diaco

Good service and the staff helpful and takes good the patient in need

Bianca Ferrier

Very poor call i did not even get the chance to say anything after having the information I needed they hung up on me ! ???? dissapointed on this call !

Natasha Palinkas

Fast service . Professional and competent.. Kind and compassionate.

Audrey Dion-Globensky

(Translated) Great service! I had brought my Siamese in an emergency this winter for an ingrown toenail in the pad which was becoming infected. From the pre-consultation call to the exit of the vet, the service was A1! My cat was well taken care of and the vet called me on my cell to give regular updates (due to the covid, I could not enter with my kitty). My cat is very anxious when he sees unfamiliar people and he had made a nervous pee in his crate in the car. I informed the technician who had taken my cat and when my cat came back afterwards, they had washed the cage + the cat. I wasn't expecting it, I was just expecting the cage. And they didn't even charge us the cost of cleaning the animal and the cage. I was very pleasantly surprised. They really take care of our animals and they have a lot of love for them. They even called us after the Siamese returned to hear from him. We have a follow-up soon at the normal vet, but I would like to return to you if possible. I will definitely stay there again. Great service, thank you very much :) (Original) Super service! J'avais amené mon siamois en urgence cet hiver pour un ongle incarné dans le coussinet qui s'infectait. De l'appel pré-consultation jusqu'à la sortie du vet, le service était A1! On a bien pris en charge mon chat et le vet m'appelait sur mon cell pour donner des mises à jour réguliers (dû au covid, je ne pouvais pas entrer avec mon minou). Mon chat est très anxieux quand il croise des gens non familiers et il avait fait un pipi nerveux dans sa cage dans l'auto. J'ai averti la technicienne qui avait pris mon chat et quand mon chat est revenu après, ils avaient lavé la cage + le chat. Je ne m'y attendais pas, je m'attendais juste pour la cage. Et ils nous ont même pas chargé les frais de nettoyage de l'animal et de la cage. J'ai été très agréablement surprise. Ils prennent vraiment soin de nos animaux et ils ont beaucoup d'amour pour eux. Ils nous ont même appelé après le retour du siamois pour avoir de ses nouvelles. On a un suivi bientôt au vétérinaire normal, mais j'aimerais bien retourner chez vous si possible. J'y retournerai sans hésiter. Super service, merci beaucoup :)

mandy finke

Rating one is being generous because it's multiple times there's been issues from a snake, hedgehogs, cat & dog. I was concerned about my pet and after speaking to the receptionist and the vet and being given two different unsatisfied information I asked to speak to the complaint department and being told to take my business elsewhere.

Richard Lee

Honestly, I don't doubt the capabilities of any of the techs there, not the knowledge of the vets. They're probably all very good. I'm giving 2 stars simply because it's like borderline theft for the prices vets charge. Especially since Amoxicillin is also for humans, they charge so much more. I feel as though vet clinics literally charge wtv they think people are willing and unable to pay for. 5000$ to treat pneumonia is obscene.

Tanya Linden (Hotmessblonde)

Great vet hospital, very clean.

Benoit Guertin (Loosepiston)

Helpful and polite staff, even phoned the next day to follow up.

Kayla larose

Warm and inviting. Staff is very empathetic

alex dimas

Excellent service, empathetic staff

Nicole S

(Translated) Very happy to have brought them my wonderful cat to their good care. Very professional, very kind and animal-loving, vets greatly gain my confidence in saving my cat. I highly recommend this place. (Original) Très contente de leur avoir amené mon merveilleux chat à leur bon soin. Très professionnelles, très gentilles et aimantes des animaux, les vétérinaires on gagne grandement ma confiance en sauvant mon chat. Je recommande fortementcet endroit.

Julie Bernier

(Translated) We are greeted with a sledgehammer, the first thing we are told as soon as we set foot in the clinic is: the consultation costs $ 230 and there is a minimum of 2 hours of waiting ... went at the end of the evening, there was only one vet, all in all very nice but he was OVERFLOWED !!! At the price we pay we expect 5 star service, starting with reducing waiting times. What are you waiting for to increase the number of employees? Mainly vets .... !!! The 2 vets who took care of our rabbit were extremely kind and humane. Animal health technicians too. I give them 5 stars ???? But clinic managers need to get their fingers off their feet. Taking people hostage because we know that we are the only 24 hour emergency clinic, charged with exorbitant prices, and especially restricting the staff to a minimum at the end of the evening / night is unacceptable! Your veterinarians are overwhelmed, despite their best efforts they cannot provide the animals with the necessary care in time. Because of you, the managers, our animals do not have a great chance of survival. Your care costs the eyes of the head, only the very well-off financially will be able to have their animal treated. Others, like us, will have to make the horrible decision to end their pet's suffering and will return home heartbroken. Don't tell me that your clinic exists to help animals, because if we don't have the money, they'll fly pretty quickly !!! Your goal is to fill your pockets as much as possible. It is cruel and pathetic! (Original) On nous accueille avec un coup masse, la première chose qu'on nous dit dès qu'on mets les pieds dans la clinique c'est : la consultation coûte 230$ et il y a minimum 2 hrs d'attente... Nous y sommes allée en fin de soirée, il n'y avait qu'un vétérinaire, somme toute très gentil mais il était DÉBORDÉ !!! Au prix qu'on paye on s'attend à un service 5 étoiles, en commençant par réduire les temps d'attente. Vous attendez quoi pour augmenter le nombre d'employés ? Surtout des vétérinaires.... !!! Les 2 vétérinaires qui ce sont occupés de notre lapin étaient extrêmement gentil et humain. Les techniciennes en santé animale aussi. Je leur donne 5 étoiles ???? Mais les gestionnaires de la clinique ont besoin de s'enlever les doigts dans le nez. Prendre des gens en otages parce qu'on sait qu'on est la seule clinique d'urgence 24 hrs, chargé des prix exorbitant, et surtout restreindre le personnel au minimum en fin de soirée/nuit c'est inacceptable ! Vos vétérinaires sont débordés, malgré tout leur effort ils n'arrivent pas à donner aux animaux les soins en temps nécessaire. À cause de vous, les gestionnaires, nos animaux n'ont pas grande chance de survie. Vos soins coûtent les yeux de la tête, seulement les gens très aisés financièrement auront la possibilité de faire soigner leur animal. Les autres, comme nous, devront prendre l'horrible décision de mettre fin au souffrance de leur animal et retourneront à la maison avec le coeur brisé. Venez pas me dire que votre clinique existe dans le but d'aider les animaux, parce que si on a pas d'argent, ils vont flyer assez vite !!! Votre but s'est de vous remplir les poches aux maximum. C'est cruel et pathétique !

Sébastien “Crackwood” Brisebois

(Translated) We went with our dog who had had her 9 puppies, they were able to put us in a quiet room so that she could breastfeed we really liked the service even if it is far from our house that is where I will return if needed. (Original) Nous y sommes allés avec notre chienne qui avait eu ses 9chiots, il ont pu nous installer dans une pièce tranquille pour qu'elle puisse allaiter nous avons vraiment aimé le service même si c'est loin de notre maison c'est là que je retournerai au besoin.

Vany Say

Bad services ! No communication between staffs !

Karine Aubin

(Translated) Hello, I received truly outstanding service. The staff listened to me and took my dog quickly since he was in respiratory distress. The vet was able to explain to me clearly what was going on. After 4 hours in the hospital. I was able to leave with my dog with a duty to do with my dog. She called me back the next day to check on me and called me back a few days later to tell me something else about the x-rays. I found the clinic professional. Thank you to all the staff, great teamwork. Karin ???? (Original) Bonjour, j'ai reçu vraiment un service hors pair. Le personnel etait a mon écoute et on pris mon chien rapidement vu qu'il était en détresse respiratoire. La vétérinaire a su m'expliquer clairement ce qui ce passait. Après un 4h a l'hôpital. J'ai pu repartir avec mon chien avec un devoir a faire avec mon chien. Elle m'a rappelé le lendemain pour prendre des nouvelles et ma encore rappelé quelques jours plus tard pour me dire autre chose sur les radios. J'ai trouvé la clinique professionnel. Merci a tout le personnel, beau travail d'équipe. Karine ????

Iva Dinova

Amazing experience at this clinic. We were so happy about the service. The staff is extremely professional, friendly, and reliable. They also offer a very quick service (depending on the emergencies of course). We are extremely thankful for the service we receive and recommend this clinic to everyone. THANK YOU!

Elise Julie

Great service, but so expensive. They know they are one of the only 24 hr services available and it shows.

Nick Kyriakou

great experience my pet felt no stresz

vincent chimienti

Absolutely terrible place. If you need an emergency please avoid this place, the DMV is better. Even my veterinarian tells their clients to avoid this place. They charge you needlessly, you have no idea what your total bill will come up to and you get surprise charges. A cone costed me 100$ where as the regular vet cost me 20$. Really? Everything is about triple the price that you would pay at the veterinarian. And I understand it's an emergency hospital, but what a scam. Just because you are open 24/7 allows you to charge everyone whatever you want? Sure a consultation should cost more. But medicine is medicine. My beloved pet died from a malignant cancer. I was very unhappy with the service and options that were being given to me from the oncologist, she lacked empathy and had me do extra test when in reality her cancer is terminal and I was not informed.

Richard Kid

Dr's are amazing ,but today july 31 2020 my experience with the receptionist who were working from 4 00 pm were very very rude and disrespectful and they put bad taste in my mouth. I paid a lot of money to be disrespected and will never go back.

Philippe Gravel

(Translated) We went on Friday with our dog it's the worst place I know it's just a cash factory we had to euthanize our dog they charged us 475.00 while we called 3-4 places elsewhere and this was half the price. I really do not recommend this place they abuse the world because they know that we love our animals. It's nice to charge my must not steal the world. It is outright theft, an emergency consultation and having euthanized that cost 768.00 is THEFT. (Original) Nous somme aller la vendredi avec notre chien c'est la pire place que je connaisse c'est juste une usine à cash il a fallu faire euthanasier notre chien ils nous ont charger 475.00 alors qu'on a appeler 3-4 place ailleurs et c'était à moitié prix . Je ne recommande vraiment pas cette place ils abusent du monde car ils savent qu'on aime nos animaux . C'est beau de charger mes faut pas voler le monde . C'est du vol pur et simple une consultation en urgence et faire euthanasier ça coûter 768.00 c'est DU VOL .

Raquel Gettar

Very profesional and dedicated staff.

Isabelle Simard

(Translated) I had very good support from Dr. Chevrier and very good care was provided for my cat johny who was hospitalized for 5 days at this hospital. Unfortunately he did not make it out but I know they did everything in their power to save him and I am very grateful. Thank you again to the entire care team. Continue your beautiful and precious work. (Original) Jai eu un tres bon support du Dre Chevrier et de tres bon soins ont été apporté pour mon chat johny qui a ete hospitaliser pendant 5 jours a cette hopital. Malheureusement, il ne sen ai pas sorti mais je sais quils ont faites toute en leur pouvoir pour le sauver et je suis tres reconnaissante. Merci encore a toute lequipe de soins. Continuer votre beau et precieux travail.

Ross Owen

Emergency care of my cat Aryelle after she ran away and was turned into SPCA then sent to the clinic was excellent. Lucky she was tagged. I originally adopted her from the SPCA. I was in panic looking for her over a sleepless 24 hours. I wish to praise and thank all involved at both the Laval clinic and the SPCA. Even pets have angels looking out for them.

sabrina blanchette

My mother brought my guinea pig on the 23rd of November because it seemed like he had kidney stones again. We had already taken him there for this issue and were happy with the service. This time it was a different vet, she sedated him to clear out his urethra and later on my mom brought him back home. It was taking him longer than the time before to wake up, but at one point it seemed like he was starting to come out of the sedation. Around 30 minutes later he passed away in my moms arms, she spent a lot of money on medication and the procedure. They said they would call the next day but strangely enough they never did (they always called to check-up the other times we went with him or our dog).

Mary

Don’t go here it’s all about the $$$! I took my puppy there and got the medication apoquel for my dog’s skin allergies. I spent over $1000. On blood tests....I asked them to renew my prescription and they won’t they want me to make an app with them so they could steal my $$$ again! BTW I only gave my dog the pills as needed because they’re so expensive. The medication was renewed only twice. There’s no need for them to see my dog as I’m giving less of the medication that they told me to give him. In conclusion these people are crooks! DO NOT LET THEM STEAL YOUR MONEY!!!!!

Fro Arvanitis

Really great at what they do

Juanita Seguin

Thanks to Dr. Vincent Gauthier for his expertise in the recovery of my cat who has kidney disease and was in an acute condition. Dr. Gauthier has an excellent ''bedside manner'', happy to take the time to fully discuss the situation and answer all my questions. It was a collaborative experience.

Arii hau ateanuhe vahitua

(Translated) the diagram that I can observe: Shock the owner to make him pay anything, when he is unsettled. My friend brought her pet for treatment in the evening (around 11 p.m.) the vets we managed to degrade the health of his animal by providing him with mediocre and extreme care expensive, unable to give him real advice. Unfortunately, After 2 or 3 experiences like that in Quebec I am able to question the goodwill of these emergency clinics and of certain veterinarians to take "care" of animals, significantly putting the wallet before anything else ... and n 'having visible only consideration of how to recover the maximum amount of money by shocking the owner of the animal and taking advantage of this state to make him accept anything ... No matter what you say, it is a FACTUAL observation. results: the center, with its good care, caused the animal to lose the use of one of its legs, a complication and ... the poor animal is dead, over $ 4k paid, and the clinic does not take responsibility for giving bad advice and care. refusal to reimburse even a small part of the sum paid in order to save the animal and of course with his wisdom not to fail to charge for euthanasia and cremation…. Update: I spoke with my owners and .. same DIAGRAM almost 1 or 2 weeks apart from my friend ... Their cat is dead. That happiness. (Original) le schéma que je peux observer: Choquer le propriétaire pour lui faire payer n'importe quoi, lorsqu'il est déstabilisé. Mon amie a amener son animal de compagnie pour le faire soigner en soirée (23h environs) les vétos on réussi a dégrader la santé de son animal en lui procurant des soin médiocre et extrêmes cher, incapable de lui donne un vrai conseil. Malheureusement, Après 2 ou 3 expérience comme ca a Québec je suis capable de remettre en question le bon vouloir de ces cliniques d'urgence et de certain vétérinaire de prendre "soin" des animaux, faisant sensiblement passer les portefeuille avant toute chose… et n'ayant visible que des considération de comment récupérer le maximum d'Argent en choquant le propriétaire de l'animal et en profitant de cet état pour lui faire accepter n'importe quoi… Peu importe ce que vous dites, c'Est une observation FACTUEL. résultat: le centre avec ses bon soins a fait en sort que l'animal perde l'usage de l'une de ses pattes, complication et... le pauvre animal est mort, plus de 4k$ payé, et la clinique ne prend pas sa responsabilité d'avoir donner que des mauvais conseil et soin . refus de rembourser ne serait ce que une petite partie de la somme payer dans le but de sauver l'animal et bien sur avec sa sagesse a pas manquer de faire payer l'euthanasie et l'incinération…. Update: J'ai discuté avec mes propriétaires et.. meme SCHÉMA quasiment à 1 ou 2 semaine d'intervalle par rapport a mon amie... Leur chat est mort. Que du bonheur.

Nuvia Perreault

(Translated) I looked for a decent vet for 6 years. I finally found him. Excellent service..they even agreed to see my cat when he had the covid. Animals come first and foremost and that s something I have great respect for. Frankly..I recommend this place to everyone. Excellent work .. Good price ... Clean place .. warm welcome .. A place where we come back because of the service. (Original) J ai chercher un veterinaire decent pendant 6 ans.. Je l ai enfin trouver. Excellent service..ils ont meme accepter de voir mon chat quand il a eut la covid. Les animaux passe avant tout pour eux et c est quelque chose que je respecte grandement. Franchement..je conseil cet endroit a tous. Excellent travail.. Bon prix...Endroit propre..accueil chaleureux.. Un endroit ou on revient a cause du service.

Joël Faucher

(Translated) I recently had to have my 4 month old dog Charlotte seen urgently at your clinic because she was not doing well at all and I was very well served. She was diagnosed with parvovirus and there was very little hope that she could get through it. But thanks to the good care given to Charlotte and the in-house treatment she received, she recovered quickly and is now in great shape. She is 5 months old now and she is doing very well. She is playful, she eats well and she has energy to spare. Thank you to all the staff at the clinic and especially to the veterinarian Dre Faubert for providing her with good care and for believing that she had a chance to overcome the disease. ???? (Original) J'ai récemment dû faire voir en urgence ma chienne Charlotte de 4 mois à votre clinique, car elle n'allait pas bien du tout et j'ai été très bien servie. On lui a diagnostiqué un parvovirus et l'espoir qu'elle puisse passer au travers de cette maladie était très faible. Mais grâce au bons soins prodigués à Charlotte et au traitement maison qu'elle a reçu, elle a récupéré rapidement et elle est maintenant en pleine forme. Elle a 5 mois maintenant et elle se porte très bien. Elle est enjouée, elle mange bien et elle a de l'énergie à revendre. Merci à tout le personnel de la clinique et spécialement au vétérinaire Dre Faubert pour lui avoir prodigué de bons soins et d'avoir cru qu'elle avait une chance de vaincre la maladie. ????

Manuela Destro

If I could give it 10 ☆, I would! My fur baby is being followed here in the oncology dept. Dr Touret and her team are amazing. They are compassionate and caring. They don't rush you in or out. Everything is explained properly and all your questions are answered. My Jack, is doing really well and I'm forever grateful for my veterinarian; Dr Stiles, for having recommended this great team of veterinary oncologists.

marilise sayegh

(Translated) What a horrible experience !! No empathy, the technical staff are arrogant, cheeky and clearly lacking in the basics of animal care. This comment is for reception staff and a technician who almost killed my dog. After 3 hours of waiting, I was kindly told to go to another hospital because the wait was at least 10 hours. I strongly suggest DMV lachine, great team and excellent support. (Original) Quelle horrible expérience!! Aucune empathie, le personnel technicien est arrogant, effronté et manque clairement de notions de base dans les soins pour animaux. Ce commentaire s adresse aux employés de l accueil et une technicienne qui a failli tuer ma chienne. Après 3 heures d attente, Je me suis fait dire gentillement d aller vers un autre hôpital car l attente était de min 10 heures. Je vous suggère fortement DMV lachine, super équipe et excellente prise en charge.

Daniel Fernandes

Pricey but fast service and opened 24 hours. Anyway our family pet's deserve the best like us. Great service!

Roxanne Mathieu

(Translated) Exorbitant price...not only did I receive my animal's urn...made in china a beautiful cardboard box with a $20 fee to write down the date and name of the real theft...how to take advantage of vulnerable people $1200 later for euthanasia and cremation and urn (cardboard box not even $2 at the dollorama)!!! (Original) Prix exorbitant ... non seulement j’ai reçus la urne de mon animal ... made in china une belle boîte en carton avec frais de 20$ pour inscrire date et nom du vrai vol ... comment profiter des gens vulnérables 1200$ plus tard pour euthanasie et incinération et urne (boîte en carton même pas 2$ au dollorama) !!!

Maxime Valiquette

(Translated) If I take into account only the care and treatment it was good...but it spoils after all that. We were called for months to say that our animal is going to die soon. Once there, knowing that the animal is dying, we are made to wait, we are told that we must settle the paperwork and pay, but our animal is dying (we see that the money is more important than the well-being of the client) We make them understand and we go up to see the animal and it drags on in front of a closed door. To tell us everything coldly...ah!! Sorry he's dead...we're told it's 2 only while the 3 are under the same roof...for after that it's said to take our time. But our time is not their time because 20 min for had is enough to say goodbye... No empathy...totally inhuman...I won't say everything I go through a lot but I'm never going to go back to this vet... If you can avoid it..... (Original) Si je tiens compte de seulement la prise en charge et des traitements ce fût bien...mais cela ce gâte après tout ça. On nous appelés pour mois dire que notre animal va mourir bientôt on nous dis qu'on as pas le temps de ce rendre mais on ce rends assez rapidement. Une fois sur place sachant que l'animal es mourant on nous fait attendre on nous disais qu'on doit régler la paperasse et payer mais notre animal es en train de mourir ( on voit que l'argent es plus important que le bien être du client) On leur fait comprendre et on monte voir l'animal et cela s'éternise devant une porte fermée. Pour nous dire tout froidement...ah!! Désolé il es mort...on nous dis que c'est 2seulement alors que les 3 on es sous le même toit...pour apres ça ce faire dire de prendre notre temps. Mais notre temps es pas leur temps parce que 20min pour eu c'est suffisant faut croire pour dire aurevoir... Aucune empathie...totalement inhumain...je ne dis pas tout je passe beaucoup de truc mais jamais je ne vais retourner à ce vétérinaire... Si vous le pouvez éviter.....

richard lavoie

Good place to go very professional but busy

Melissa Desjardins

(Translated) We had to surrender for our son on September 7, 2021. Unfortunately we had to make the biggest decision of our bie, the euthanasia of my Killer ... the receptionist who greeted us immediately took Killer and called a code yellow .. we filled out some papers and they installed my partner and I in room 3 .... the vet was courteous despite the circuits, gave us time to make our decision ... however we waited more 20 minutes to find our son in terminal phase. We had all the time we needed with him for his last moments ... before and after ... 4 days later I received a call telling me that the killer's ashes were ready with his urn .. To my sad ranks none borrowing of inks from my dog's paw (specified to 2 employees minimum on several occasions that it was VERY important because we wanted a killer paw tattoo) ... We paid $ 1087.68 for an appointment that eventually turned into euthanasia and we didn't get a 10 penny printout ... although I am complaining to the responsible person who can make my child's paw reappear ??!? Anybody. It was a huge lack on their part (Original) Nous avons dû nous rendre pour notre fils le 7 septembre 2021. Malheureusement nous avons dû prendre la plus grande décision de notre bie, l'euthanasie de mon Killer... la réceptionniste qui nous a accueilli a aussitôt prit Killer et appeler un code jaune.. nous avons rempli des papiers et ils nous on installé mon conjoint et moi dans la salle 3.... la vétérinaire a été courtoise malgré les circuits, nous a laissé le temps de prendre notre décision... cependant nous avons attendu plus de 20 minutes pour retrouver notre fils en phase terminal. Nous avons eu tout le temps nécessaire avec lui pour ses derniers moments... avant et après... 4 jours après j'ai reçu un appel me disant que les cendres de killer étaient prêt avec sa urne.. A ma grade tristesses aucune emprunts d'encres de la patte de mon chien (précisé à 2 employés minimum a plusieurs reprises que c'était TRÈS important car nous voulions un tatouage de la patte de killer)... Nous avons déboursé 1087.68$ pour un rendez-vous qui a finalement tourné en euthanasie et nous n'avons pas eu une imprimé de 10 sous... même si je me plaint à la personne responsable, qui peut faire réapparaître la patte de mon enfant ??!? Personne. Ce fut un énorme manque de leur part

Assunta Massarelli

Excellent service!! Very patient and compassionate staff!

Sylvie Massicotte

(Translated) Put us in complete confidence with our situation and I enjoyed my last quality moment with my baby for his last moments of life. Big big thank you (Original) Nous a mis en toute confiance avec notre situation et j'ai bien aimé mon dernier moment de qualité avec mon bébé pour ses derniers moments de vie . In gros gros merci

Sheryl Szyrajew

Super knowledgeable staff. Consultation fees a little steep ($210 compared to $80 at my regular vet clinic). I assume they can command such a price because, on Sundays, most vet clinics don't have the doctors on duty or are closed.

IPTVCHANNELS ADMIN

If I can give zero star I would. Secretary is amazing and gives good service however the doctors are young and have no clue there doing... Had to go back 3 times today for a follow up for my cats cast.. first cast lasted 10 days then today I had to go back 3 times cause the cast keeps falling off. These people have no clue what there doing and now I HAVE TO GO BACK AGAIN!!!!!!!!! 3 TIMES IN 1 DAY IS INSANE IF THEY DID IT RIGHT THE FIRST TIME THIS WOULDNT HAPPEN

Steven Lobianco

Good service, owner really cares for his patients. Too many new staff members lately.

louis dacosta

What a rip off stay away if you can paid $3100.00 for my little yorkie that was diagnosed with gastro.over medicated just a way to make more money charging $600.00 a night for doing nothing

Elliott Macmillan

Absolutely incredible staff , very knowledgeable, strongly recommend

Patrick Amgar

Friendly. Clean. Knowledgeable

Jean francois Huot

(Translated) I found it very expensive made at 1000 $ for a consultation and some x-rays still really know the exact problem, the people are friendly and being open 24/7 very convenient. (Original) J'ai trouvé ca très cher rendu a 1000 $ pour une consultation et quelque rayons X s'en vraiment savoir encore le problème exact, les gens sont sympatique et d'être ouvert 24h sur 24, 7 jours sur 7 tres pratique.

Shaundy Lavoie

The place was overwhelmed. 2 hours to see a tech. 8 hours to see a vet. On sunday, There is nowhere else to go.

Vicky Lampron

Very fast services, people are very nice and always smiling and trying to help you the best that they can. Why I removed a star it's just because it is very expensive, but they take you instantly if it's an urgence.

Holly W.

Not a nice place to bring you pet. Went in the middle of the night because my Guinea pig was having trouble breathing. Was not allowed to go in with my Guinea pig during exam. Receptionist was very rude when I asked why I wasn't allowed going in. Was told that the vet would examine my Guinea pig and any questions they had would be asked only after the exam was done; which doesn't make sense to me. Only information they had was given over the phone to the receptionist when I called before going in. I did not talk to the vet over the phone. Once the exam was over they reluctantly let me see my pig for a few minutes. He was getting oxygen. We went into an exam room to discuss what was going on. Was told they weren't sure and would need to do x-rays and a blood test(s?) to know for sure. It was a Sunday of a long weekend and the exotic vet was only going to be in on a Tuesday. It was strongly suggested that I leave my pig there until the Tuesday and have everything done which would have cost over 1000,00 and it was implied that if I didn't my pig wouldn't make it through the night. After much discussion my pig was given some antibiotics and we decided to take him home. We were told as we left if he made it through the night to come back to get more antibiotics and to call before and they would have it ready. It was not ready after having at least 45 mins. they weren't even aware it was supposed to be prepared for me. Miscommunication from a receptionist perhaps? Was made to feel stupid when I asked a question about meds. To sum it up: Staff was rude Given the situation it felt like a money grab. Was never given a possible cause of his condition, found out from another source what could have been wrong. Luckily, my piggie is fine, but I would not recommend this place to anyone. I have had many pets over the years and have never been treated with such disrespect. If you do I wish you better staff than I had.

Diane Poirier

I cannot say enough great things of this phenomenal veterinary centre. I first visited the centre this week with my dog and her 11 pups a few hours after she gave birth as I wanted to ensure that all was well. They not only soothed my stress but also answered all questions I had. I then returned 4 days later with one of the 5-day old pups which had lost weight. The technicians took the puppy immediately into the back and checked her out and fed her, then showed me how to bottle feed her, if needed. At the same time, they helped figure out with me how to get mom to eat more in order to provide more milk. Love love love this veterinary centre, I would go back anytime. Great caring professionals ❤

Sammael Desormeau

It is a bit pricey and can be a bit hard to find, but if your pet needs specialist care this is the place to go and you get what you pay for. The exotics department was always great, Dr. Hébert is fantastic with her patients and extremely gentle and knowledgeable.

Sabrina Chaput

clean place, great service. they really go out of their way to care for your pet

Adrian Koretski

One of the most caring and professional vets I've ever been to. Very expensive but they go above and beyond taking care of your pet.

Lori Herrel

After a disastrous experience with the DMV Lachine, the CVL was fast , professional, and efficient. I’m sorry I waisted 2 days dealing with the DMV.

E

(Translated) It was our first time there, I called, gave my information and that of my dog. I was asked what time I would like to spend and I was informed of the fee of $ 180 for opening the consultation file. I go there to my appointment for my dog who takes us 1 hour to get there. Once there I am informed that I have to wait 5-6 hours, I am in shock, I do not understand why I was not informed of this information which for me was really important to know. I find it a great lack of professionalism and respect. If I had been informed, I could have organized myself differently. (Original) C’était notre première fois la bas, j’ai téléphoné, donné mes informations et ceux de mon chien. On m’a demandé à quelle heure que je voudrais passer et on m’a informé des frais soit de 180$ pour l’ouverture de dossier-consultation. Je me rend sur place à mon rendez vous pour mon chien qui nous prend 1h00 pour s’y rendre. Une fois sur place on m’informe que je dois attendre 5-6h, je suis sous le choc, je ne comprends pas pourquoi on ne m’a pas informé de cette information a qui pour moi c’était vraiment important à savoir. Je trouve que c’est un grand manque de professionnalisme et de respect. Si on m’avait informé, j’aurais pu m’organiser autrement.

mona ibrahim

Great place!

Jessica Durand

My cat Pikachou is currently admitted at CVL. She was seen last week for respiratory issues, which they said is mostly likely to be inflammation due to asthma, chronic inflammation etc. and irritable bowls, similar to Crohn's disease. The vet who was taking charge of her is caring and she wanted to get her better asap. She was hospitalized for 3 days total, her breathing and bowels were much improved and she was full of life upon her return home. Keep in mind they are treating her without knowing her diagnoses.They see lesions on her x-rays but cannot tell me what these lesions are. To proceed with further testing they would have to put her under anesthesia and would cost 2000$ to just find out what these lesions are, also it would put her at risk of death since her lungs are already weak. She`s taking cortisone, antibiotics, painkiller, and a medication to stop her from vomiting. All her meds were taken accordingly, but we were notified that depending on her recovery we might have to change the medication accordingly, they started her with a low dose. 4 days later i noticed she was having a lot of trouble breathing again. So i then brought her right away to same hospital to make sure she wasn't accumulating fluid in her lungs. After taking her vitals the vet calls me and says she had to be put in oxygen because it was at a very low saturation. She then tells me we will need to take xrays to see her lungs. She calls me 20 mins later to tell me Pikachou`s lungs have deteriorated, and more lesions are shown, but radiologist will confirm tomorrow morning, and taking about euthenasia! I then made my mom call 1 hr later since i was in complete shock receiving this info, she confirmed with my mom she sees more lesions present in xray but she isint specialist, so why does she think she can tell us this?? Fast foward to 2 days later her vet calls me and assures me that my cat is eating well and alert. She confirms with me that she is still in oxygen cage and her oxygen saturation is getting better outside the cage also, but not comfortable with fully taking her out yet. I then asked her if an x-ray would be needed to determine if lesions are getting smaller and if meds are working since vet 2 days prior mentioned lesions worse and lungs deteriorated. She she tells me that after report done by radiologist there was no change in her lungs compared to 1 week ago. So now Im getting two different opinions. which makes me feel very unsure on what is going on at CVL! On top of that! when i called during the evening to have news on my cat girl was very rude with us, and kept calling my girl cat a he! very disappointed. I have paid over 4000$ last week and nearly just as much if not more this week!

Yohann Schonfelder

Know their jobs. 3 vet techs evaluated my pet, all to lead to a diagnosis of the problem which i found quite comforting. Unfortunately its always expensive

Sabrina maria Cersosimo

Very Very Bad expérience: My quaker parrot had an accident with a toy and had an OPEN WOUND on his neck, hé is bleeding a lot , hé needed stitches ASAP and be needed to be there monitored for the night because hé was so weak that he couldn't even walk and fly. I only had 200$ on me because it's Saturday night and it was an emergency so I asked them to keep him for the night and I was going to come back the day after to pick him up and Pay .after the treatments, since I had access to the money on the day after! THEY REFUSED TO TREAT HIM! THEY TOOK 200$ for the CONSULT , cleaning the wound AND AN give ANTIBIOTIC AND THEY WANT ANOTHER 54$. I understand the service, but for 200$ they could at least keep him until the day after and save his life. HIS NECK IS COMPLETELY OPEN AND THEY MADE ME LEAVE!!!! ITS ALL ABOUT THE MONEY. Tomorrow I am bringing him to the breeders Vet and he's going to treat him. OF COURSE THERE's NO MORE TRUST, I hope he doesn't die.REFUSING TO TREAT AN ANIMAL AND TAKE 200$ it's against any moral. YOUR PET IS JUST A BILL. NO PASSION. I AM VERY DISAPPOINTED. THERE's COMMONS SENSE THEY COULD BE MORE REASONABLE.

Maria Stergiou

Well, they do “emergency” work, which is give a possible diagnosis and provide some medicine, but it’s really your vet that has the answers. This hospital is 24/7, and it’s great that it is plus it’s beautiful and the service provided is very kind and patient, but unfortunately it is EXTREMELY expensive, way, way too expensive. The vet it probably 25% the cost. Also, even if you do pay, they give you some of the services but not everything is included. You have to pay for EVERY single thing in there. Not one thing is in the consultation. So, the tests, medicines, plans, exams, all not covered. The consultation includes nothing and is the most expensive of all, and the rest, like I said, is much cheaper at a vet. It is what it is, so it’s up to the individual what they can afford. This place is not for someone that doesn’t have money.

Teodoro Caprara

I was there for the first time ever for my 14 year old dog on Sunday. If you can wait to see your regular veterinarian, by all means you should absolutely do so. They charge almost triple the regular vet fees! For a consultation, blood work and prescriptions, I was charged $740.00!!! Even after paying all that, I was still there for 4 hours! Forget about taking advantage of one’s situation….this is outright greed. They should be ashamed of themselves. They keep mentioning in comments that their prices are in line with other emergency veterinary services. SO WHAT!! The other places should be ashamed as well!!!

Carmen F

Not friendly

Yanick Paiement

Friendly staff but not so much empathy when you have to depart from your life long pet companion...but for some extra money you can have he's ashes or for less money a paw print...not the best time to add onto the suffering, anyway it should be free for the money we pay...

Sophia Bt

(Translated) I went to the Laval emergency veterinary center with my rabbit who seemed to have abnormal breathing difficulties. When we got home, my rabbit no longer walked on one leg and I was never notified by the vet in charge that an incident had occurred. Note that I warned the technician who came to pick up my rabbit for her exam that it was very difficult to handle. Our rabbit also hid for 4 hours (probably due to his pain ...), whereas he usually never hides after a visit to the vet. After a few back and forth calls between my usual clinic and Laval, I was finally recommended to call the Laval center (as they were the last to see my rabbit) so that they could be able to prescribe me temporarily an anti-inflammatory (meloxicam) to avoid bringing back to the clinic my rabbit, still in obvious state of shock. However, the Laval clinic categorically refused. Fortunately, our usual clinic agreed to accommodate us given the situation. Following this first experience, where my rabbit probably came out of his appointment in poorer condition than in which he arrived, I am disappointed that the Laval emergency veterinary center is our only option available for 24/7 services. * Update: I received a follow-up call 48 hours after my visit, a few hours after the publication of my review to ask how my rabbit was responding to the prescribed antibiotic treatment (treatment which should last 2 weeks ...), to which I said that I could not answer as I had only given one dose of the treatment. I also mentioned the leg injury to which I was simply told "ah ok", to immediately move on. This therefore testifies to the fact that my calls following our visit were simply never taken seriously, otherwise the information concerning the leg injury as well as my request for an anti-inflammatory (although refused) would probably have ended up in the file and I wouldn't have gotten that call. I just find it strange that I received a follow-up call so early, and especially considering the fact that I called the day before to say that my rabbit was injured and in shock from my visit ... Anyway, j 'just hope I never have to set foot in this clinic again. (Original) Je me suis présentée au centre vétérinaire d'urgence de Laval avec mon lapin qui semblait avoir des difficultés respiratoires anormales. À notre retour à la maison, mon lapin ne marchait plus sur une patte et il ne m'a jamais été avisé par le vétérinaire en charge qu'un incident ne s'était produit. À noter que j'ai bien averti la technicienne qui est venue chercher mon lapin pour son examen qu'il était très difficile à manipuler. Notre lapin s'est également caché pendant 4h (probablement dû à sa douleur...), alors qu'il ne se cache habituellement jamais suite à une visite chez le vet. Après quelques back and forth téléphoniques entre ma clinique habituelle et Laval, il m'a finalement été recommandé d'appeler le centre de Laval (comme ils étaient les derniers à avoir vu mon lapin) pour qu'ils puissent être en mesure de me prescrire temporairement un anti-inflammatoire (meloxicam) pour éviter de ramener en clinique mon lapin toujours en évident état de choc. Cependant, la clinique de Laval a refusé catégoriquement. Heureusement, notre clinique habituelle a accepté de nous accommoder compte tenu de la situation. Suite à cette première expérience, où mon lapin est vraisemblablement ressorti de son rdv en plus piètre état que dans lequel il est arrivé, je suis déçue que le centre vétérinaire d'urgence de Laval soit notre seule option disponible pour des services 24/7. *Mise à jour: J'ai reçu un appel de suivi 48h après ma visite, soit quelques heures après la publication de mon avis pour demander comment mon lapin répondait au traitement antibiotique prescrit (traitement qui doit durer 2 semaines...), auquel j'ai affirmé ne pas pouvoir répondre comme je n'avais administré qu'un seule dose du traitement. J'ai aussi rementionné la blessure à la patte auquel on m'a simplement dit ''ah ok'', pour immédiatement passer à autre chose. Cela témoigne donc du fait que mes appels suivant notre visite n'ont simplement jamais été pris sérieusement, autrement les informations concernant la blessure à la patte ainsi que ma demande d'anti-inflammatoire (bien que refusée) se seraient probablement retrouvées au dossier et je n'aurais pas reçu cet appel. Je trouve simplement étrange d'avoir reçu un appel de suivi aussi tôt, et plus particulièrement considérant le fait que j'aille appelé la veille pour dire que mon lapin était blessé et en état de choc suite à ma visite... Bref, j'espère simplement ne jamais avoir à remettre les pieds dans cette clinique.

Lucia Taddeo

They were punctual, courteous and professional. The vet gave me good honest advice. My cats surgery was not urgent according to him, so why spend the money now.

Jean Peter

Unexceptional service. Outstandingly high prices. I will NEVER go there again even during an emergency, I'd rather travel further to go to HVRS or DMV.

Maddie Splendid

Although doctors are in abundance and care is given diligently, the cost of service is unbelieveable and unattainable for anyone. To visited as a last resort.

Deanna De Jaeger

It is pricy for sure. But knowlegeable, caring, and flexible hours. 24/7 is a benefit. I have an exotic pet and they took good care of him.

Lambda Chansong

Super bad experience... Astronomical prices for minimal results! At midnight my cat was sick - cause unknown. All clinics were closed, and there was only Laval Animal Hospital and DMV open 24 hours. Having very bad experiences with DMV, we decided to bring our cat to Laval (just for overnight emergency treatment). Saw the vet, after just 5 minutes, got a quote - for one day $1200! The vet said, by the next day, it will be $1700. With more tests to be done (ultra sound, x-rays and hospitalization, it will be about $2000 to $3000). In panic mode, I asked her to do something to my cat for now. She gave my cat a blood test, IV drip and antibiotics to reduce the fever and put him in an oxygen care. They said the oxygen cage treatment costs $700. When the vet came back, I told her that we cannot afford the amount of $2000 - $3000 down the road. I must cap it to today's fees. She sounded disappointed, and said how come I said it was ok before. I said, we evaluated our budget and we cannot afford $2000 to $3000 vet fees on a dime. She was visibly unhappy. I said, just cap it to the fees for that day, to make sure my cat is ok for the night, and then see what we need to do step by step, as we need to budget our finances. She made me sign a waiver form, indicating that if my cat died during the night, it is not their responsibility. That made me really nervous... what could happen during the night? If they did not take good care of my cat, and dies... what if?? That raised a lot of fear and apprehension in me. As it seems like they are more interested in the money, than the well-being of the animal. The next day, I arranged to transfer my cat to another hospital. The vet was co-operative in the arrangement. But she said, if I cannot afford it at Laval animal hospital, I will not be able to do anything at another hospital either. I said, I just want to take my cat back. So, they agreed to prepare my cat for me to pick up. Just 20 minutes before I leave, the vet called me and said, my cat is suddenly in very bad condition and there may be possibilities of internal bleeding. I should instantly agree to do more tests (x-ray or ultra sound) test..., as it is not wise to transfer him to another hospital. He might die in transit. If I don't plan to pay for all the other tests, it is best to euthanize him. To me great horror and appall, I just said, I will come get my cat, please just prepare her for pick up. When I got there, the reception had me wait for about 20 minutes! Then, when the vet came in, she asked me to sign a paper to waive the responsibilities of the hospital for me taking out my cat. And then she told me, my cat is in much better condition now. Well, the cat was ok when I said I had to pick it up, was on the brink of death when I was about to leave to pick it up, and now in 15 minutes, is back to a better condition! And she said, my cat is in very grave condition, and the best is to put her to sleep! That is very disappointing. I find this hospital is interested the money only. Not in the well being of the pet, and the owner. After I transferred my cat to the Pierrefonds Animal hospital, now he is recovering well. RECOVERING and DOING WELL!!!! Far from the need to being euthanized! The vet at Pierrefonds helped me track down what are the possibilities of the problem. And they gave effective treatment to my cat. The Laval Animal Hospital is extremely disappointing. Very sad that we cannot find a 24 hour hospital that really cares about the well being of the animal and the owner. Will never ever go back again!

Thomas Barbato

They always take good care of our bunny.

Murry Brown

Thank you to all who looked after Zorro on Sunday. Your staff was efficient, kind and understanding. You really went above and beyond with helping us clean him up after the carrier incident and we really appreciate everything you did.

Angelique St-Paul

Honestly, they just want money. My dog got fleas from his groomers. I called them on Saturday night after 5pm when I realized my poor dog had fleas, I asked them if they could help and sold flea solution since all the pet stores were closed. They said I needed an appointment with the vet to get evaluated for fleas! and couldn't sell me anything and then also told me that I should not buy any flea killing solution from a pet store or Walmart since it could be dangerous. I told them it was Saturday, the vet only opens on Monday. I can't wait that long. and they didn't care they wanted me to pay 200$ for an emergency visit and not give me any help over the phone. I hung up called the DMV in Lachine, they helped me over the phone, I went to pick up the product from them and I even spoke to a vet technician. they were extremely busy but still helped me FOR FREE. your place is not professional and anyone who asks I will tell them this. You people are horrible, rather my dog suffer with fleas then sell me a product I can buy on amazon. Thanks for absolutely nothing. A Reply to their response. That is complete nonsense. They sell flea solution at pet stores and at vets and amazon. DMV sold me the exact same solution at Mondu.... all they asked me if my pet was healthy and had any skin allergies. he did not need an exam for this.... fleas they told me is a very common thing and not to worry. 2 years ago I though my dog had fleas, I brought him to my vet and they checked his fur for free, because no exam was needed, (he didn't have fleas that time). Just stop lying. Your response clearly shows that all you want is money. and that's embarrassing. If a child has lice you don't bring them to the ER. your logic is ridiculous. Like I said. If anyone needs assistance go to the DMV in Lachine. Much more helpful and professional and not money hungry,

chris marco

Qualified staff and polite.

David Di Paola

Knowledgeable veterians that seem to really care about the well being of my dog. Great staff!