We had taken our dogs out to the vet in Lumsden for years, but when we grew tired of making the drive out there from Regina (and were no longer jazzed about the service), we asked several friends/colleagues for recommendations for clinics in the city and Sherwood came highly recommended. We paid Lumsden to have our files sent to Sherwood, called and confirmed that they were received, and booked one of our dogs in for an appointment. We had been following up on some abnormal bloodwork we had done in Lumsden (SDMA test), but the vet at Sherwood said that they never ordered that test and didn't know what it was about or what type of tube they needed to draw, etc. so she didn't order the test which was kind of frustrating for us as it felt like we'd either wasted our time and money monitoring it for years at TMz or were not getting the same level of care at Sherwood. Otherwise the service was fine, staff were friendly, vet called me to tell me other bloodwork results, etc.
My husband then called months later to get one of our other dogs in to see a vet, and he was told that they only had 1 out of 3 of our dogs files (the one I had taken in to the clinic before) and they must not have received them all from Lumsden. We made countless calls to Lumsden to have them sent again as they had apparently been moved into their off-site storage already, but they were insistent that they sent all 3 files to Sherwood the first time. Finally, we asked Sherwood again and they said that they did have all 3 files. The whole ordeal was a colossal waste of our time and I have a feeling that whoever told us that they only had 1 of the 3 files didn't know what they were doing.