Reviews of Glebe Pet Hospital (Veterinarian)

Matt Hertendy

Dr. Fattah is a terrible listener, poor communicator, completely apathetic, and disrespectful veterinarian. We started taking our adopted cats to Glebe because they are close to where we live. Our problems started when we had to ask a number of times to have our cats' files transferred from their previous vet. Up until our last visit it seems like those files were either never received, lost or ignored. They are extremely disorganized, and many things that are told to us on the phone are never noted in our file, resulting in confusing when we are passed along to another team member. But the worst part of our experience with Glebe is with Dr. Fattah himself. Dr. Fattah does not listen. Since they never really kept track of our transfer of records we always had to fill in the gaps ourselves to give him the big picture of our cat's health, which most of the time he would either ignore, or curtly dismiss with something like "We're not talking about that. We're talking about today." -- as if he has some strange notion that an animals health exists in a vacuum, on whatever day it happens to be at the time, and there is no such thing as symptoms, or cause and effect. I can't stress enough how much he is a terrible listener, a poor communicator, and seems to be more interested in saving us money, than the welfare of our cats. One of our cats had a blood test done at Glebe, and they forgot to call us to let us know the results. Two weeks later we followed up, and Dr. Fattah threw around words like "virus" and "leukemia" in speculation but also said he had no idea what the implications of the test where, and would not offer any advice on what to monitor in our cat until seriously pressed. I should not have to demand advice from a veterinarian, especially when they are speculating on such serious test results. My partner, a woman, dealt with Dr. Fattah more than I did, but he was always dismissive, rude, and would constantly interrupt her. He never did this with me, a man. In short, if you want a stress-free, compassionate vet who listens to you and offers helpful advice, steer clear of Dr. Fattah and the Glebe Pet Hospital at all costs.

Nadiya Safonova

The stars are for the actual service, which is neither better nor worse than any other clinic I have been to. The customer service score is ZERO. I made an appointment in the fall to get my pet fixed in the new year. I was given a quote and some details about what is included. When I showed up for the appointment, they took my pet inside and then brought out three sheets of paper to read over (AFTER they took my pet). Not only were there several details not mentioned before, the price had gone up by 80%. I wasn't going to cancel my pet's surgery on the spot, but figured I would call and inquire afterwards to see if this was a mistake. When I called, the manager was quite abrupt with me. They said the price went up in the new year and their version of transparency is letting you know the day of your appointment, after your pet has gone inside. I asked why they didn't send an update about their prices and policies to their client mailing list - the response was it is too difficult to email 5000 clients (and prices are always subject to change...yes, by hundreds of dollars at no notice). I tried to say that not being transparent about pricing is unprofessional, and the response was the clinic does not care if they lose clients (because they have a whole 5000 of them).

Pierre Bisaillon

Dr. Fattah and his team are great! When we moved to Ottawa, we initially went to Alta Vista and couldn't believe everything they were ordering and the ridiculous fees charged. We then worked for a few years with Westboro Animal Hospital until a new vet was brought in and she started prescribing test after test before performing a simple operation to the tune of almost $3,000. Someone suggested Dr. Fattah which we visited. He quoted $700 and when I asked about the tests such as liver and kidney testing, his answer was "Does she have a history of kidney or liver problems? No? Then the tests are pointless." As many have said, he has a deep love and affection for the animals and is a straight-shooter with the owners. He doesn't sugar coat or waste energy with "Oh, little boo boo" kind of stuff. If you appreciate honesty and a vet who really knows his stuff, then he's perfect.

Kacey Coraline

Such a lovely place! The people here are so warm and genuine. Giving me advice to treat my dog's symptoms prior to the vet appointment.

Mark Ryan

Glebe Pet Hospital made my sick dog even sicker by selling us dog food that was 2 years out of date. The Glebe pet hospital sold me renal dog food for my dog with kidney problems. My already sick dog was then very sick for 3 weeks. She lost 2kg and, because of her pre-existing condition, we thought she was dying before we realized it was caused by the food. During that time, we incurred $270 in vet fees at another practice. Glebe Pet Hospital refunded us for the food, but only agreed to compensate us for vet fees after a they received a report stating the cause of illness from our other vet -- and only if we would sign a document agreeing "to not slander the business - on any online forum or through word of mouth and also to not perform any action that could be considered harassment of any kind towards the staff members of this facility". We also never got an apology from the practice vet who handled the situation. We decided to share our experience so others aren't affected, and cannot say strongly enough that we would not recommend their services. You can definitely find a better place to care for your pet in Ottawa.

Harry Nowell

Excellent service and good value! I discovered a tick on my dog while I was in central Ottawa and called Glebe Pet Hospital for assistance. They fit me in immediately and I was very pleased with my modest bill. Fast, efficient and reasonably priced! Thank-you Dr. Abdelhady and staff!

D

I cannot thank the staff enough at Glebe Pet Hospital for all that they have done. They saved my dogs life when I was a nursing student and couldn't afford a lot- they had a quick diagnosis which decreased the amount of tests (and the price) and I have been forever grateful. My dog is still alive (turning 15 this year!) and I also own other animals who have all seen the lovely team at Glebe Pet Hospital. I HIGHLY recommend :)

Olivia Faveri

Amazing staff. My senior kitty has been to multiple vats over the years, and Glebe Pet Hospital provides by far the best care of all of them.

liz kelly

My daughter and i have been clients for sometime now for all of our pets in the last 22 months we obtained a rescue dog who was an older dog we added Rocky onto our file and he had been to see our family VET on a few occasions we have always been Happy and Have always kept our word when we have been given credit. Now my old dog is NOT WELL--I assume that he is on his way to Rainbow Heaven ---We have called the Vets to see if Rocky could be seen and oh yes he can be seen alright WITH PAYMENT i do not understand why its such an issue NOW TO HAVE MONEY UP FRONT for my dog to BE SEEN this is just crazy NO MONEY NO HELP---- HE IS ONE OF YOUR PATIENTS

Shaylee Garrison

I have a 3 year old cat named Missy who has been suffering a skin disease that was either overlooked blindly by the staff at this establishment or they deliberately took advantage of my trust and desperation to help my animal for MONTHS. I was told that they could not recognize the issue and prescribed hundreds of dollars in antibiotics and shots, as well as the "service" they did not provide. I won't begin to get into the amount of money that was taken from me by these horrible human beings that are masking themselves as qualified veterinarians. Take your animals somewhere else because you will not gain any benefit here. I am appalled by the lack of education, care and regard that these people showed me while bringing my helpless animal to receive proper treatment. I will be personally taking legal action on this matter, as it is in no one's right to mess with the safety of a living life. If I could give you a negative star rating, I would.

Luca Fiorindi

Unprofessional, the receptionist and vet both man handled my cat, were incredibly rude about the health situation. Poor communication skills and accusatory as if I want my pet to be in pain. I brought my cat in for a rash that has been persistent for a few months and have been trying countless things to remedy. I had a 15 minute encounter with the vet and receptionist who simply told me to get more cream, which I said did not work and then told me to keep my cat in a cone which I have been doing. Will not be taking my pet back here and recommend you avoid this unprofessional environment.

Kit Pereira

my sister worked here for co-op and she said that the water in the bathroom was not very clean and she also said that one of the puppies there split his water and they did not replace his towels and the puppy had to stay there for 3 days because of a surgery. We also brought our puppy there once and i would give it a 4 out of 5 stars for that but overall it gets a 3.

Brigid Christison

I have been taking my family's cats and dogs to the Glebe Pet Hospital for about 15 years now, and have always gotten excellent service. When I was a kid they were kind and comforting to me about my pets getting spayed, and as an adult they have been nothing but professional and compassionate, no matter the situation. Whether it's a simple check in, or the end of a pets' life, the vets here always explained everything clearly and are always kind and professional. They also offer a student discount and prices better than many other vets in the city. They have been able to book same day appointments when I had emergencies. I recommend this Pet Hospital to all of my friends.

Elias Ibrahim

Dr Hussein, if you read these then you should go back and read my email where all i ever asked for was to move the surgery a few days earlier and NOT TO CANCEL the lump removal. I just read the last entry the file and horrified by the level of misinformation you were fed. I never questioned your abilities and the notes make a lot of "Claims" that are simply not true nor mine. If mistrust was an issue i would not have asked to move the appointment earlier and let me re-iterate that i wanted to do it all as we had discussed. Had you taken the 2 minutes to talk to me instead of relaying messages based on someone else's interpretation, you would not have thrown away a 7 year relationship at a time when my dog needed you most 6 days from his surgery. You are welcome to review the email i sent asking for the new apt and call me if you want. Elias

Erin Chezick

My experience with the vet and a few of the techs are pleasant to deal with, however the negative experiences outweighed. Both times I had an appointment it was rescheduled, if you don't get lucky to speak with one or two techs the rest are brusque to the point of rudeness, they did not check the files I had made available to them from the previous vet, and I was told last minute to source my own "e-collar" after my pet's surgery in the middle of a stay at home order. This is typically included in the (not small) cost, but no courtesy discount was given to offset the inconvenience and the wrong sizing (or at least unclear sizing) was provided over the phone. None of these things alone are overly bad, however it adds up to a negative impression after only two visits. Personally, I would rather give my money to somewhere that is polite when I call more times than not.

Luke Gibbons

This review is long overdue. In summer 2018 my dog Ava had an unfortunate accident where she tore her CCL while playing fetch. To put this experience simply, Dr. Fattah fixed my dog's leg and within a few months after surgery, she was back to running like normal. My dog is very active and runs very fast. Almost 3 years later, at 8 years old, she is running like nothing ever happened. When she originally injured herself I was worried that she would have permanent lameness in her leg, but there is absolutely none. Dr. Fattah is very direct and straight to the point, no BS. He gave me 2 options for surgery, and recommended the much more affordable option which evidently worked. The staff at Glebe Animal Hospital are always very nice and I would recommend this vet to anyone.

Yanika

Saved our cat from near death. Took him right away no questions asked and made sure to get our consent for anything that would cost extra. They were patient, kind and we were very grateful.

Nicholas-Marc Ryan

Always great service. We have brought our dog here many times and are never disappointed with the service. Staff truly appear to love animals and are very patient.

Emerald Leece

Very nice people, the vet and vet techs are all very knowledgable. Give you treatment options to choose from and itemized invoice.

Hannah Rioux

THANK-YOU Allison, Jordan, and Dr. Shaw. You helped make the experience a meaningful one despite the sadness and loss.. I sensed your empathy, humanity and love. I will forever remember your kindness...Thank-you from Bailey, Aimee, myself …

William Heeley

We didn't have a bad experience, but it wasn't really that great, either. The place was a little dirty (even for a vet), and we weren't really greeted by anyone initially. The vet was okay, but seemed rushed and not very warm to the animals. Kind of cold, actually. Made my dog (and me, quite honestly) uncomfortable. There are better options, so I won't be back.

Leyla G

They're curbside only, which is HORRIBLE, but hopefully that's just the law (although what a backwards law - in human medicine, this is recognized, and in-person consults have been back for a long time now because it's essential to patient care.) Dr. Hossein seems to genuinely care for animals, the staff are a little green but this seems to me like a good sign - they run their clinic like a clinic, not a business, which is more than you can say for most veterinary practices these days, unfortunately. That's not a knock on other vets; I get it, the profession is between a rock and a hard place (high cost of education, combined with clients who don't have the means to cover their pet's life-threatening needs because this industry is entirely private.) But it's nice to know that we have slightly more humane options in this city. Glad that my kitty and I accidentally got "stuck" with this one because Pretoria isn't accepting new patients.

Nick Nieradka

I've been going here for years. When people talk about having a vet that they fully trust, this is that place. In 8 years I have never had a negative experience.

Gennesse Walker-Scace

These are a good vet with fair pricing. They can be a little slow with food, medication and faxing other vet offices though. The vet techs are always great

Yousra Zaki

Best animal hospital in Ottawa.

Nick

Friendly staff and very accommodating. Can't blame them for the exorbitant pricing as that goes for every vet in the city.

Phil Fleury

I had a great experience here, brought my two cats in for a checkup and both received thorough examinations. My one cat's digestive issues were properly diagnosed and the correct treatment was prescribed. Dr. Fatah even waved the cost of the two stool analyses, which would have cost fifty dollars. Very happy with my visit.

Germaine Cornellier

Smart vet. Good workers. Clean environment. The cat that lives in the office has three legs. He was a rescue. Sells high quality food and treats also. The vet has a cat.

Hannah McKillop

Would not recommend this vet hospital. They care much more about lecturing you about their opinions rather than helping your animal. Dr. Fattah has terrible manners. We've used their services for 3 years but today was the last straw.

Sue Manns

Dr Fattah is an amazing vet Kind and compassionate. Staff are kind but can seem unorganized.

Madison Johnson

I’ve booked time off work several times to take my new puppy for his second vaccinations. I have had my appointment cancelled several times with short notice and have had to book new days off work several times. My puppy has since developed symptoms of a uti and I have been counting on going in to the vet this week to help him. When they called to rebook my appointment today I expressed my concern about the UTI and waiting longer and the girl on the phones response was “well I can cancel your appointment the “. Very frustrating. very unprofessional. Lack of compassion. Upon booking a new appointment for my puppies 2nd round of vaccinations, I was informed that since he missed the 6 week mark (because of my appointments being cancelled) that he will have to start over all of his vaccinations. Thank you Glebe Pet Hospital for wasting my time, my money, and putting me in hot water at work. Steer clear if you’re looking for consistency and quality care.

Meghan Ryan

This is a great veterinary clinic! I was able to get a rare same-day appointment, I couldn't thank the technicians and Dr. Fattah enough. My cat had a sinus infection, and they were compassionate, VERY knowledgeable, and beyond caring. My cat is awaiting a biopsy result from another clinic, and Dr. Fattah told me, a first time client, to call him with the results, so he can proceed. I would recommend this clinic to anyone, but don't go so that I can get an appointment!

Biggy Bigg Bud

If there were more stars they would have earned them. Way more then fair on what they charged. Professional and went above and beyond.

Mike Labrecque

These are vets that really care about animals. They're not in it just for the pay cheque. Each and every I went there, they did whatever they could despite whatever financial situation me and my ex were in. They're truly fantastic people and really passionate animals lovers. Whether it was Oscars heart condition, or the pyometra that plagued two cats of ours. These vets found a way to make it work. I tip my hat off to you guys, Glebe Pet Hospital. I'll be coming here even after I move.

Bart Bristow

Glebe Pet Hospital has always been the best animal hospital that I've ever brought my pets to. My dog had to spend almost a weeks time and have surgery after swallowing a tennis ball, and was treated very well. We were kept well informed, and everything worked out for the best.

Perry Rowe

Great, caring staff and professional treatment.

Fermin Quant

Good veterinary services and modest bills. The vets here seems to take on easy approach on life, so do not expect them to sugarcoat things or say thing just for your feelings sake. I haven't had any real complications with my dogs, but the ones I've had have been properly managed, and my dogs have always gotten better.

Richard Rehder

Great staff and a good environment for animals. They also have a few "office pets" which is super fun as my wife has a cat and I'm a dog person so Everytime I go here I get a little bit of dog time. The Veterinarians are all super nice and explain things in a way that you can understand easily.

A L

As other reviewers have mentioned, Dr. fattah's services tend to cost less than at other vets in the city. However, there are definitely draw backs to his clinic's service. If your pet only needs routine vaccinations, this place will be fine, but anything else, I hope you'll be able to take your pet elsewhere. My dog was my first dog and so she was my first time navigating an old dog's health. She became ill this year and when it came to a tumour in her body, Dr. Fattah did not consult me on the pros and cons of surgery. After surgery, my dog had a difficult time recovering, suffered from an infection for several months, and the tumour eventually came back. Due to my dog's health, I had to make many visits to this clinic this year. Every appointment, I dreaded going because Dr. Fattah was often dismissive and his staff were unorganized. The technician had mistakenly fed my dog half her dose of painkillers during her overnight stay. Multiple times, my appointment was late more than an hour. When I came to drop off a pee sample, there must've been instructions that weren't given to me because the technician treated me as if I was doing something ridiculous. Because they were like this, I worry about the mistakes / disorganization that might've happened during my pet's surgery. I tried asking Dr. Fattah during the many visits if he thought my dog was in pain. He responded to me, "you should tell me", as if I was the vet in this situation. Dr. Fattah, I hope you realize that pet owners come to you for guidance and support. We don't come to you because we already know everything when it comes to our pets. We are looking for someone to trust during this tough and sad process. We ended up putting her down in November as her quality of life was very low. It hurts me to think that she might've had a healthier time before death if she didn't go through surgery this year. I'm very glad we went to a different vet for her euthanasia. The vet and staff were personable, empathetic, and did not think of us as a nuisance. They respected the pain we were going through and helped us make the right decision. A couple of the technicians are very nice and I hope they might find a better place to work.

Matthew Abbott

Didn't ask for the dog's history. Gave inaccurate information about the nature of the dog's injury. Told us he'd never get his sight back in the injured eye. Blamed us for the dog getting hurt because of the type of collar we use (halti) . Shamed us for asking about the cost of different treatment options. Refused to answer our follow up questions. We got a second opinion from a different vet . Dog is completely fine.

Abigail Paquin

The staff wasn't very professional, they were kind of rude and didnt answer my questions. The vet Dr. Fattah was awful. I went to take my pup in to get a general exam and vaccines. He didnt give them. The only thing he said was "he is too skinny I dont know if he is healthy or not so I will not be giving vaccines." He didnt do any kind of exam on him and didnt explain why he was deemed unhealthy. He did not answer any of my questions at all and was very dismissive. They made me prepay for the vaccines in advance which I didnt like and gave me a dewormer "just in case in case he had worms" fast forward a week was a female vet. I expected a call when she did the vaccines but she didn't call. So I called back asking how he was unhealthy last week but healthy this week and all she said was he was healthy. They didnt even weigh him. Again no questions answered. I will not be going back and I do not reccomend this vet. They are very unprofessional and dismissive.

cherryberrylicious89

Awesome place friendly staff members! Drs are so helpful and give great advice and will also give you the best cost efficient method possible. Not a hospital out to get your money for nothing. If they say it has to be done then it does. I take Dr Levesques word for anything and everything. She saved my dogs life!

Shelby Smith

The girls at the desk are lovely. However, I brought my dog in with severe anxiety and we were left in the room awaiting the doctor for 30 minutes past our appointment time, my dog freaking out the whole time at which point we left and asked for our files so we could find a new vet who can make their appointment times or at least check in and communicate their lateness.

Little OldLady

I have two special needs dogs with multiple issues from abuse. Dr. Fattah has the expertise to help me manage their conditions, and he shows them such understanding that even my anxiety-aggressive girl loves to go see him. Thanks to him, the male with severe stress allergies is now living comfortably. He and his colleague are open, honest, and clear about the choices, the probable consequences, and the costs. After almost two decades in rescue, I can still learn things from them, and they are glad to teach. their staff are great -- kind, willing to adapt to meet our needs, fast and ultra professional. I wish I could give a higher rating!

Catharine Crerar

We brought our 11 year old dachshund mix to be treated for a sore leg. The vet administered a non-steroid anti-inflammatory drug that she had never had before. It started to destroy her kidneys. The staff would not give us an appointment for an additional 4 days after we told them she was having problems. Very long story shortened...after emergency trips and many kind and informed vets, she died. It took several very sad weeks. All the emergency doctors said that this vet should have gotten blood tests before administering this drug. And that she should have been seen as soon as we told them she was vomiting and in distress. He has been incredibly negligent and it cost us the life of a very sweet and well-loved friend. Her name was Butterscotch but we called her B. Belatedly, I looked at the manufacturers site for the drug she was administered and realized that she did not weigh enough to be prescribed the drug at all. I contacted the drug company and they were very concerned and asked all the emergency vets for their paperwork regarding this incident, and then asked us if they could do a necropsy (at their expense)!! We agreed and are awaiting the results. In short, the drug is good only if administered responsibly. The vet did not follow the very simple instructions of the drug company. And our dog died...despite the best efforts of many other more competent vets. The results have been sent to the proper authorities who will be looking in to this case. Be alert please...this is a terrible way to lose your pet buddy!

Brenna Roux

Really wonderful place to bring your pet. And the prices seem to be much more reasonable than other places. I prefer the owner of the clinic to see my pets, he is very experienced.

Nick Douvris

Super rude admin staff. Inconsistency with veterinarians & frequently have sub vets. They’ve become very unorganized and rebook scheduled appointments frequently.

Gil Felipe Gonçalves Miranda

They are very efficient and fast. Our cat seemed ok coming out, so far so good :)

Emily Nguyen

I was originally going to enroll my kitten at Pretoria but was unable to due to the pandemic. Instead I I chose to come here and have been very pleased with the service, cleanliness and responsiveness of this hospital. I have decided to no longer enroll my kitten at Pretoria and keep her here. This hospital is very accomodating, provides student discounts and easily accessible by public transit. I highly recommend this vet ????

Gnomze

My cat stays here every time I leave town for work. They have very friendly staff, and they take great care of your pets. They used to be my vet as well, but I had to switch over to Altavista because his health required 24 hour care for a while. Their vets are friendly, and they do not overcharge for their service.

Emily Fudakowski

Excellent staff, although would have loved to speak directly with vet about a new rabbit but Covid protocols at moment forbid it. Reasonable rates

Laura Hornar

Glebe Pet Hospital is always super helpful whether in person or over the phone! I called about a sedative for my cat and I was given the information with lots of details and options on what would work best for my cat. Thank you!

Tessa B

I cannot recommend this clinic and strongly encourage you to go elsewhere. I’ve experienced misdiagnoses at this clinic as well as a mix-up of lab results, which led to unnecessary testing and costs. More importantly, Dr. Fatah (the owner and surgeon) is not only incredibly impersonable but also lacks a gentle touch with your pet, as other reviewers have stated. The clinic is unkempt and this is apparent when walking in. Additionally, they do not appear to have kept up with any technological advances in terms of medical care or office administration. (Your pets records are scribbled on scrap pieces of paper. Obtaining records takes 48 hours due to "lots of scanning.") The clinic suffers from a lot of incompetencies and you will realize this when and if your pet requires any type of diagnostic care and needs more than a routine vaccination. While mistakes do occur in any environment, the main concern is that Dr. Fatah lacks ownership and accountability on behalf of his services and the clinic. If you are looking for a veterinarian that is compassionate, professional, and accountable, you are going to have to go elsewhere to find it.

Nicola Protetch

I do not recommend this clinic. They did not take time to know my dogs needs, support post-surgery, or take strides to make my dog comfortable. This is not my regular vet, but my 9 month old dog got her second round of vaccines and then her spay done at the GVH. I thought the vet was fine after her vaccine, until I met with my current vet and the contrast was stark! Unlike Dr. Fattah, my vet checked my puppy's ears, told me how to clean them, asked in-depth questions about her health, and taught me loads while administering her vaccine. Dr. Fattah simply poked my dog with her vaccine, who growled at him, and then told me I needed to train my dog better. Most importantly, my experience with my dog's spay was terrible. It was a curb-side pick-up after her surgery and I was left with my 60+lbs drugged dog after a very rushed handover. No information about care, things to look out for (like hernias or seromas), or information on care. My dog is a HIGH DRIVE working dog. When speaking with my vet (not Dr. Fattah) she said a mild sedative would have been recommended to manage her energy while she healed. I never spoke with Dr. Fattah once throughout my many post-opt calls, as she developed a seroma and then an infection. The clerks are friendly but don't seem trained in veterinary health, and would leave me on hold for 5 minutes after asking to leave me on a "brief hold." The surgery site developed a seroma (which they drained), and then became infected. Though I sent in photos and descriptions, they never diagnosed the infection. I went back to my vet and thankfully was given antiseptic cleaner and antibiotics. This vet is dirty, smells terrible, and shows no sign of caring for the pet. Because I am able to compare the experience with my other vet, where the clinic is incredibly clean, the clerk is hands-on and goes the extra mile to make my dog comfortable, I just know that GVH is not good. Look elsewhere, it will cost the same or likely less, and be a much safer experience for you and your pet.

Oren Howlett

Great staff and doctors. I was more nervous than my dog, but they took care of both of us well. Wouldn't hesitate to recommend.

Hunter Besharah

Absolutely wonderful staff, and reasonable prices -- which is so hard to find in a vet these days.

Stefania Fusillo

My mom has been bringing her cats here for years. I started to bring my cats to see Dr. Addy too. They are very informed and professional.

Stephanie Biddulph

Don't bother leaving a review if you get poor service here-- it's actually their policy to retaliate for such. I dropped my dog off for his scheduled surgery this morning, but then got a call that because I left them a less than positive review weeks ago (for terrible service) they will no longer do the scheduled surgery & I now have to leave work early to pick him up. Not only will they not try to do better, they'll actually pull such childish and unprofessional stunts like this.. At least they did so before the surgery, because I can't imagine people who behave like this can actually be trusted with something so serious.

Wayne Teeple

Awesome pet hospital!! Everyone is hardworking, dedicated, passionate, loving, and caring. We feel very much in great hands when we bring our pets here. I highly recommend!

Amanda Evans

There are many things that go against them. Whenever I call, the receptionist is Ill tempered. When you walk in, you're hit with the smell of urine. There's very obvious tension between staff and they do nothing to hide their displeasure with each other. My poor cat was there to be euthanized. I was lucky to have a vet who was kind, understanding , and knowledgeable. She described what would happen. When I walked my angel into that room, it looked like a dirty utility room. My friend, who was there for support, saw bloody tissues and the mat that I placed him on was dirty. What I don't remember her telling me, is the noise your pet will make from the gas they use to sedated them. That sound will never leave my mind for as long as I live. It wasn't until everything was said and done, that I realized other clinics also use injection to sedate. Please. If you have to send you dear friend to heaven, don't do it here.

Paul Settimi

This place reeks of cat urine and sort of resembles a barn. I had my cat declawed and he blotched it so bad, I had to have Alta Vista Emergency hospital make repairs that costed me almost as much as the initial procedure. If you care about your pet, I would not recommend this clinic.

Dana-Marie Martin

It was our first time there with our new puppy, the staff was very friendly and the vet was kind and informative. He didn't try to force anything that we didn't need and answered all of our questions.

Aaron Kloss

Great place just a little expensive now considering they're one of the only vets in the area to take in new patients due to Covid. Nonetheless, they are great.

Maurice Gravel Cerda

Great experience! Our dog has never had better care. Dr was great, listened to what we had to say, our concerns, explained things without making you feel dumb for your questions. I was never prompted to buy their marchandise, which has not been the case elsewhere.

Catherine S

This clinic puts the well being of the animals and of the pet parents first. They showed us so much kindness when we had to put our dog to sleep. Even though they are extra busy they always make room for your animal if they need assistance quickly.

Natalie Larche

Their method of euthanasia is barbaric. My cat's last thoughts before dying was struggling to get out of this awful mask before they put a long needle in her heart. I have never seen this method before, and never again will I see it. It was AWFUL.... Please don't go their for this procedure....trust me when I say, you will regret it.

Catherine Beck

I called for an appointment. Straight away the woman who answered asked, Can I put you on a brief hold'. I waited from 2:31 to 2:36 p.m. When I hung up and called back, she tried the same thing. In the background, employees were laughing and chattering. I said, Do not put me on hold. I was just on hold for 5 minutes. A 'brief hold' is 30 seconds. I want to speak with the manager. She said, I am the manager and I'm out of the country (!). I asked to speak with a vet. She said, 'The vets are in surgery'. I asked the owner's name. She said, Hussein Fattah. Dr. Fattah, your employee's crummy service just lost you a customer.

Marc-Andre Dufault

Wow! What a wonderful vet! He was kind and professional and we felt NO pressure at all. We brought in our old rottie and he was wonderful with her. Thanks again and we will definitely be back with her and our cat.

Mel

I have always had good experiences taking my cats here. Last time i came in there was a bit of miscommunication, possibly just on my end, but they immediately responded to my email and got things figured out for me. Thank you to all the glebe hospital staff for being here for our pets ❤️

Shelb T

We absolutely LOVE this vet clinic and Dr. Fatah, very professional, always very accommodating for appointments and emergencies. We have seeing Dr. Fatah for 22 years, first with our cat and now with our two dogs. We would never go anywhere else! Thank you for quality care!

Connor Stewart

My initial experience with this place was good, I got a few vaccines done for my cat and they treated his ear mites issue. The price was higher than most places but they seemed friendly. Fast forward to today. I called to get my male cat of 7 months neutered and asked for a quote. They wanted well over 500 plus tax. Complete ripoff, call around and you'll find many places closer to 200. Beware of the prices here and always do your research.

clairebear

I went in for my cat who had a UTI, but couldn't bring him in cause I have a bad knee but gave urine sample that I collected myself,gave him antiboditcs, as my cat had blood in urine, went home, came back 2 days after showing a picture that my cat had started to lick his paws... Diagnosed him with alopecia, but told the vet that he is in pain.... Gave my cat steroids which I read that pets with infections shouldn't be given steroids cause this steroid suppresses the immune system. My cat hasn't stopped licking I'm guessing My cat has UTI so now I'm going to another vet cause this place will probably give him more steroids.. The vet helped me out since I couldn't carry my cat 5 blocks cause my cat weighs 15 lbs because of the breed. I just wish he didn't give my cat steroids though

Michele Goulet

I'm very happy with the covid-safe procedures they have implemented for the lockdown. I dropped off my cats outside with a masked vet assistant and got them back in 15 minutes while I waited in my car nearby. The vet assistant brought out my babies, the bill, and a pay machine, and I was able to wrap up super fast. 5 star service, folks!!! Thanks so much!

Catherine Harper

I honestly cannot believe this clinic has five star reviews. I have two 14 year old dogs. One was diagnosed with cancer and I had been watching him closely for signs of pain, I knew he would let me know when it was time. Finally that day came. Which is one of the days you fear most, especially since I’ve had them since 19 years old. Rocky was everything to me. My entire adulthood from 19-34 years as been spent loving them, and i did a fantastic job. I called all around, this clinic was close and the most reasonable price. I have been with two friends, one to put her dog down at Alta vista, and the other friend to bring her already passed dog (to Boyd). Both experiences were as good as they could be. Empathetic staff, they spoke softly, answered questions. The one being put down had a couch to lay on, and me and my friend were sitting on the floor with him the whole time. It was a comforting setting for how hard the situation was. The room I walked into was sterile, a small table, nothing comforting. It was worse than a normal vet room. Not to mention the table barely fit my dog. I had my second dog with me as they’ve been partners for 14 years. He hardly paid attention to my dying baby, didn’t approach me softly and was completely apathetic. It was all business. Completely not what I was expecting given my previous soft experiences with my friends dogs. They explained the procedure to me and I asked for a little more time with my boy. They obliged and left the room. When I was finally ready for the hardest decision as a pet owner, my brother told them and they came back a couple minutes later, said they weren’t ready and left again. When a pet owner finally is ready to let go of their family member, you should listen and not leave the room again and leave them to sit some more on “their time”. He came back in, I asked if my sweet girl could be on the table with her partner to comfort him, (it’s been just the three of us the entire 14 years) and he gave me a hard time. The vet, I’m assuming dr Fattah, spoke to me with tone the entire visit. Finally I said “are you seriously giving me time right now, at my dogs death? How are you this apathetic”. He backed off but it ruined what should have been a sad but beautiful send off for my boy. I was shocked. On my way out, all the staff stood there and so apathetically and almost robotically said “sorry for your loss” and not one voice sounded meaningful or empathetic. Not one. I’ve never experienced anything like it. I will not be taking my other dog there when the time comes. I could never knowingly send another dog off to the next life like that. I did a disservice to Rocky that day going to that vet. Not to mention they charge $23 dollars for a clipping of your own dogs fur, it’s your dogs hair. Something you’ve touched countless time everyday for Years. Totally profiting off of grief and vulnerability. Do not take your dog there. Even my sweet and polite brother was shocked and told me I should write this review. Don’t do it. Go to Alta vista. Pay the extra dollars to put your animal down at home. Anything but that place.

Katherine

My husband and I took our pup here and will not be returning. After reading the reviews, we were excited to hopefully call this vet, our vet however, as soon as we walked in, we already had one foot out. It smelled strongly of cat urine, or litter.. both I guess. They have an adorable cat that lives openly in the waiting room, perhaps they aren't on top of her litter. The staff was friendly however the receptionist wasn't professional in how she conducted herself while customers were around. She spoke rudely to vet techs/assistant regarding their duties and would cut you off in mid sentence to give her input into a conversation that the other staff was having on the other side of the counter. I can't recall the name of the vet we saw, although he was nice, he wasn't super warm or friendly. He didn't ask for our names either. The examine room appeared to be unclean. We went only to have our pup's swollen toe looked at and after that plus some ointment, $120. The vet tech's seemed super sweet and friendly. They are also conveniently located right beside a Pet Valu. I think they could make some improvements to their customer service and to the cleanliness of their establishment. At this point, I wouldn't recommend. Our search continues for "the one" for our dog and cat.

Emma Bornheimer

Both the vet and the vet assistants were compassionate and knowledgeable! I took my kitty here after getting misdiagnosed with allergies by the Vanier animal hospital. They quickly found the root of the problem and showed me how to treat my cat’s URI and ear infection. The vet explained to me that URI’s are quite common in rescues and that I should be able to treat it with no problem. He listened to my questions and explained things to me patiently. I had a good experience and was glad to find out that they had a 10% student discount. I will definitely be bringing my kitty back if she ever needs veterinary care in the future!

Georgia Diotte

My dog got worms from another puppy and was quite sick. They took us in the next day and what I thought was going to be very expensive was extremely reasonable. We now moved to Hunt Club area and we still go here for any check ups/concerns we have with our dog. I trust them and I will not go anywhere else. 100% Recommended.

Chasya Czech

The Veterinary Technician Malika is very thorough when answering questions and relaying information. She’s a great help and so nice to speak to!

Justin Larocque-Villiers

Honestly they are really nice people, but they always billed us so much on small checkups on top of other services. We switched to Carling Pet Hospital and the service and price is so much better.

Brendan Coffey

Dr. Fattah and his entire team are absolutely top notch. Calm, patient, and eminently understanding of pet owners’ concerns. We always leave the clinic with peace of mind, confident that our dog has gotten the absolute best care possible. The priority here revolves around the pets and it shows.

Rachel Taylor

Rude receptionists who didn't really seem to care about the reasons my animal needed an appointment, or offer any explanation or apology for cancelling an appointment.

Susan Chabot

I have brought my cat and my dog here for years. They are always friendly, reasonably priced and are a no fuss no muss type of place. I used to bring my cat to Pretoria Pet hospital, but after being overcharged time and again, and after an insane vet bill which could have been avoided after an injury to my cat, I switched and have never looked back. Glebe Pet Hospital makes a true effort to keep costs down and I would rather have that, along with friendly staff, then a super fancy place that charges exorbitant prices but has nice furniture, any day.

Lisa Flick

The staff were super friendly and so kind and gentle with my kitten. There was no wait time at all and her treatment was affordable.

Jon Crump

This is the best vet in ottawa. They are reasonable and honest. They don't try to rip you off and charge for unneeded things.

Sean Macmillan

I visited the Glebe veterinarian with my older sickly dog who had been limping lately. I was forced to wait for 30 minuets while two of the veterinary assistants talked to a couple at length about several pages of paperwork and procedures for a dog leaving the country. In general the staff were nice to me and my dog aside from the Dr who I saw for a total of 10-15 minuets and left me with no answers or information. Dr. Fattah seemed completely disinterested in my dogs health or my personal feelings. My dog progressively got worse very quickly over the next few days, which I would later find out was due to kidney failure. When I called the Glebe pet hospital back telling them that my dog was no longer eating or drinking they said to watch her for 24/48 hours and call back. Within 24 hours I had visited a different vet who explained what was wrong, looked over my dog thoroughly, and treated me, as well as my dog, with the upmost respect. I would never recommend the Glebe hospital to anyone what an awful experience.

A. E.

Was told by other vets to stay clear of this hospital Unprofessional Inconsiderate Inconsistent Unreliable Stay clear of this place !!!

Hailey M

I have been taking my three dogs here for some time. The office entrance smells funny and has a cracked window , so the vet definitely isn’t spending its money of the aesthetics of the place. Iv experience some of the staff being rude or unknowledgeable, lacking some tact when dealing with the public. However the place has the right prices for someone like me who has three dogs vet bills to pay and overall the care I have received from the vets has been good. They get to the point and don’t over charge you. They make sure your pet is healthy and well. It is hard to get in last minute sometimes. Just be on it about what you want and need done when you are there so that you pay for what you receive. I don’t think it comes with any bad will just new or undertrained people when it comes to good tact dealing with the public. I see the female vet and I personally find her to be the best. She is kind and gentle with our dogs and answers ALL and any questions we have in the appointment. If you want a vet that gets the job done and won’t over treat your pet at the right price this is your place. You just don’t pay for frills or fancy service.

Stuart Strang

We took our pet here several times with each trip being fairly decent. The last trip however was very unpleasant and we will not be bringing our pet back. The appointment went as planned and our pet was well taken care of. The issue was when we noticed the price for the appointment was not what was quoted, we called to inquire what the difference was. The customer service was AWFUL, they told us that the price was always subject to change (which is fair), but it was a surprise that it changed by several hundred of dollars. The manner in which the representative explained to us the changes was not professional.

Yuqing He

Not recommended this hospital!!!!! I reiterated not to give my cat a vaccine shot since we have one within the past 12 months. The first time, they nodded with a pretty bad attitude and said they would do what we asked. But when I got the bill, the total number is greater than 200 CAD, including the fees of the vaccine shot at an expensive price (over 130 CAD). It is interesting to see that they mentioned the price of the shot is between 70 to 130 and they request the maximum price. Does God know I just want a health check for my cat? They gave my cat a shot without my permission and pretend like they didn't know I denied the vaccine shot. What's more, my cat has ear mites (that's the reason why I bring him here. I even know this before coming here) And the only conclusion of the health check from them is my cat has ear mites. They helped my cat wash his ears. But after back home, my cat still does not feel good after their treatment. So why should I pay over 200 CADs for nothing???? Not professional, no patience and pretty expensive for nothing.

Tylar French

Great experience taking my cat there. Staff were friendly and knowledgeable. Vet was straight to the point, quick appointment while covering all my questions. The bill at the end was less than I would have expected which is also a plus.

Johanne Lavictoire

Thank you for everything and care during my dog’s surgery. Very efficient Dr. Fattah and staff. Highly recommend this place!

Heather Thompson

Love Glebe Pet so much. They take good care of my two kitties, even when one is a bit of a lemon. Staff are excellent.

Joey Bandar

Took my dog for teeth cleaning. Dog's teeth were still crusty and breath still bad. 2 years later I had teeth cleaned at a real vet, and her teeth are very white, bad breath gone. I think they ripped me off!

Sana G

Had our cat neutered and vaccinated here. First interaction was shaky because the employee hated her job, messed up our appointment times and seemed very unethused about booking future appointments. When I called back apparently she quit, the vet is nice and quick...he does his job but not very descriptive could be because of covid ans curb side drop off. Either way all in all good turn out for our Jupiter. Just don't go here if you want a lovely connection with your vet lol they are busy

romio issa

Friendly and knowledgeable staff ! They always take good care of my Husky ????

Aileen Mo

Great service with reasonable rates :) The staff and doctor are friendly and informative. I've tried a few clinics in the Ottawa-Gatineau area but this one far out-ranks the others. (From 4 years ago) Edit, today: I just want to say a huge thank-you to the vet techs who have answered my numerous phone calls and questions this past week (and over the years). The staff have always been professional and patient despite how busy they are and how chaotic pet concern can be. Not to mention all the covid protocols.. My Finn (grey & white) and Eevie (black cat) receive the best care here.

Thao Sohn

Very kind and caring staff and Vet. Did absolutely everything for our little kitten who had a growth in her throat. It was very sad when we had to put her down but I trusted the Doctors prognosis very much. This clinic is not in it for the money, no bells and whistles here. Just straight up care and charges as is. Highly recommend as they will do what is right for your pet. Thank you Glebe Pet Hospital.

Laura Burlock

Amazing service! When my cat was very sick, the vet called me personally to make sure she was doing better. I feel like they really care about my pet here.

Yoko Kazama

Cat ear polyps? Look no further! After disappointments and more disappointments by other vets who just wanted money and didn't care for the welfare of my cat, I finally found with this amazing vet! I called pretty much all the vet clinics in Ottawa as my cat ear was not getting any better. While others insisted $2700 surgery to open up the entire ear canal to remove the section and completely closing off to avoid the polyps re-occurring, this was the only office that offered the simple extraction of the polyps by less than $500. The surgery was simple and unlike the other ridiculously expensive option where my cat will permanently lose hearing of the ear, he can still hear everything and his ear has had no issues since. True that simple extraction may not be a permanent resolution for the polyps from re-occurring, no one except this office considered my cat's age (10 years old), and offered this option. That is: growth of the polyps take time and that it is unlikely it will come back considering my cat's age. Even if it does, I will simply have it removed again. The best of all, there is no "SALES PITCH." I have horrible experiences with other clinics that made me wonder they wanted my cat sicker so that they could make more money off me. So glad that I am with this vet!

Laura Parrott

I love this vet clinic. They are totally professional, and the vets and staff are always focused on providing great value for money. So impressed.

gaby mohr

Worst experience I ever Had At a vets. Dirty place. Dead bugs on the floor. So nasty. Vet was surly and rude. Only brought my pet there because he was a foster and was paid for there. Can't imagine actually paying for any animal to go there.!!!! Not sure how they are still in business.

Ryan Sweeney

This is one of the only well priced vets within the city limits. My dog had an eye infection and most places said $100 + just to see the vet, not including the meds needed. Their consultation fee was only $75 ($85 with tax). Total was $116 which was about what most places wanted just for the consultation. Thanks so much!

Adel

They don’t care about your pet !!

Livie J Jonc

I would give it more stars if I could this place is fantastic the staff is amazing the vet is even better I highly suggest and recommend this place for all types of animals

L H

Helped my guinea pig and gave good advice. I found the place to be a bit dingy but otherwise I was very happy with my visit.

Afayanl

Awesome doctor and staff at Glebe animal hospital. Dr. Fattah is very knowledgeable and experienced. He showed us how to administer meds to our cats without getting clawed to death and the cost for the visits and meds are very reasonable.

John Gavin

Amazing place. We use to live down the street from Glebe Pet Hospital but moved out near Hunt Club. We still continue to go here because it is easy to get an appointment and the cost is VERY reasonable. They truly care about your pets well being.

Robert Lautenschlager

The staff are very friendly and helpful, even willing to give advice over the phone. The doctor is no nonsense and his unfazed demeanour puts my anxieties at ease.

Claire Lauzon

Only went once but they were quick and efficient, and better prices than most other places I checked.

Kirk Lewis

Our dog was having some stomach issues and when we called they gave us an appointment right away. The vet assistants were so friendly and amazing with our pooch and the vet took his time and made sure the pooch was good to go when we left. Two thumbs up

Faye Wave

Brought my cat to this hospital to check about a URI and some missing teeth. The vet gave us antibiotics, told us that the URI issue is chronic, nothing he can do, but to take medication when it happens. We proceed to ask about the teeth, he answered “I couldn’t fix everything in one visit, you come back for the teeth in a different visit. I cannot treat the teeth when there is a URI going on.” I asked more about the teeth because we do not want to treat the teeth in this visit but just want to know if our cat is in pain. The vet appeared to be impatient and annoyed, and said yes she probably has some teeth issue but come back for another visit. The vet doesn’t seem to care, and I will not recommend you to visit here if you are looking for attentive and caring vet. I was here five years ago and it was a different vet, she gave the best care that she could when my cat was diagnosed with wet FIP. And that’s the only reason I am giving it a two star instead of one.

Colette Testa

I am very pleased with the services we receive for our two dogs. They are very caring and knowledgeable. Both of my dogs have always hated going to a veterinarian but the staff are always able to calm them down.

Dave Sager

Awesome service with professional people running the place. The two cats they have roaming around are friendly and it makes you feel good about leaving pet with them.

Daniel D

Very disappointed with the GPH. A few weeks ago I tried to book an appointment for a sick puppy needing immediate attention. I was told the best they was a three day wait. A month later I returned with a the same puppy after he was severely bitten by a another dog. They would not see him. The GPH is by no stretch of the imagination a hospital. Vets there don’t seem to be in it for the love of animals.

Connie Ly

TL;DR I've never been to a clinic where the vet didn't interact with my puppy (i.e. allow for a sniff or giving him a pet). He stood as far away from my 5-month old puppy as he could. The consult lasted about 5 minutes. That included questions and the physical exam. Honestly, by the end of the 5 minutes I wanted to get out of there. I went to this clinic after reading all the reviews. Took my 5 month old puppy in to be weighed and to have a general check up, he was seen by Dr.Fattah. When the vet walked in, he didn't even pet or look at the puppy. I told him that I was here for a general check up. Right as the vet kneels down he asks for me to pull my dog by the collar so he doesn't run away or move. Of course my dog wants to turn around and sniff him, since the vet ignored him completely, so his head is moving around to look at the vet. The Dr stands up, frustrated at ME and says that I either need to pull my dog's collar or put him on the table. He's 40lbs and to be honest I don't lift. So I'm trying to hold my dog's head while he lifted ONE ear, didn't look into the ear, and said he was fine. Probably listened to the heart as my boy was pacing the room, probably looked at his teeth as he was panting. And that was it, exam done. No temperature, not checking the movement of the joints, no asking what food he was eating, no pets for my dog. Actually ZERO interaction with the dog. He also told me that ALL dogs can be neutered at 5-6 months, and since my puppy was being "hyper" (the poor boy was trying to figure out what was going on prior to having his neck pulled) it would be a good idea to do it now. I told him that my previous vet had told me that larger dogs are neutered later because of the effects of developing joints. He said all the vets I was talking to who said that didn't know what they were talking about. And that there would be no effect on the dog. Well since I was paying for a full exam, I tried to ask some questions but realizing I was getting nothing out of the consult other than my dog being stressed out. I wanted to get out of there ASAP. The vet "palpating" my dog and doing a "check up" literally took 3 minutes. My questions added another minute, my questioning of his knowledge in neutering added another minute. The whole consult was probably 5 minutes long. That's 5 minutes and $80 that I won't be getting back.

Lauren Collier

I am beyond impressed and thankful for how well Dr. Fattah and the staff treated my dog. In the occurrence of an emergency they made time to see my dog and treated her immediately. Dr. Fattah and the vet techs and assistants were great at communicating to me what was occurring. I could not have been more pleased. Thank you Dr. Fattah and all staff.

Samantha Clow

Both the vet and the rest of the staff were rude and unhelpful. Very rough on my dog, would not trust them with him again. On top of that it is pretty pricey.

Isaac Saramgar

have been to many different vet clinics in the past 14 years since we have had our Westie and I can assure you this is THE BEST by far. Top notch and very fair.

Ahmed Mohamed

I had a great experience on my first visit and the vaccination for my Kitty and Luna. Both Dr. Fattah and the staff are more than good at what they doing. I would definitely recommend! Thank you for your service!

frederika,anthony ralph

I have been bringing my dogs to Dr Fattah for over 20 years. Even though I now live in New Edinburgh and have a vet almost next door,I'd never dream of having anyone else looking after my pets.Dr Fattah is extremely knowledgeable professionally,ethical,gentle, sensitive,intuitive,and,above all,caring. He saved my old Dachshund's life so as I could enjoy his love for yet another 6 years ! Amazing.Awesome.. A year later and more visits...I still drive across town to see dr Fattah. Unflagging excellence ,thank you !