We offer you the reviews of people who know the services of PetFocus Veterinary Hospital - Bedford South (Veterinarian) in Nova Scotia area (Canada).
Currently this business has a rating of 4.7 out of 5 and the rating has been calculated on 127 reviews.
As you can read, the average score it has is nearly the best one, and it's founded on a large number of opinions, so we can think that the evaluation is quite accurate. If there are many people who bothered to give their feddback when they've done well, it works.
As you know, we do not usually bother to put opinions when they are positive and we usually do it only if we have had a problem or incidence...
This Veterinarian is classified in the category of Veterinarian.
Great vet techs! So lovely and compassionate!
This is a review for both Clayton Park veterinary hospital and Petfocus hospital, Bedford South. My cat, Harley, recently had a nasty urinary tract issue that took him to emergency. He got unblocked and sent home a few days later with meds (they were very good to him there too). He was still not doing well after a few more days. I took him to the Clayton Park hospital where he was seen by Dr. Timothy Farrow. He drained his bladder again and gave him 3 different types of medicine. The next day, however, he seemed to be blocked again. So I took him to Bedford South as the other place (closer to where I live) was very busy. I met with Dr. Heather Rintoul who showed her concern and gave me some options for short and long term care. This cat is less than a year old so I wanted to do whatever I could to keep him alive and well. She took her time to go over different treatment options with me and let me think about which way to go. I left him there to get treated again where she put a catheter in to unblock him again. I took him home later and continued to give him his medications for the next couple weeks. A month later, I am happy to day Harley seems to be back to his normal playful and healthy self. I have him on a special diet and he is doing great! I truly believe without the help of Drs Farrow and Rintoul, Harley may not be here today. Thank you!
The staff is very professional. My senior & shy cat felt really comfortable with them. She was petted as much as she wanted
All people in this clinic are amazing. They are friendly, welcoming, very knowledgeable, and always smiling. We have 12 years of cocker spaniel. She had several serious problems. She had a surgery and several visits to the UPEI animal hospital. We cannot describe our appreciation about Dr Vicky Callen. She is a wonderful person and excellent vet. Thanks you all.
Super friendly staff!
Dr. Kersey is the best veterinarian my family & I have ever taken our pets to. She's so easy to talk to & her explanations of things are very clear. She shows a lot of empathy & and seems very understanding when we're not able to get every procedure done right away due to limited resources. She's not pushy at all & genuinely seems to care a lot about our pets. The rest of the staff is great too! Always very helpful & friendly. Update May 26, 2019: I want to add that my cat & dog ended up being seen by Dr Heather Rintoul instead for some reason at one point and both have been seeing her ever since. She is an excellent veterinarian. She is very professional, genuinely cares about my senior pets, is definitely not pushy, and puts the best interest of pet and owner above all else.
Very focused.
Great people. great veterinarians, and they treat your dog's right and the price is not that bad
Animal lovers, every one! Great group of people, wish we could have brought them with us - building and all - when we moved!
Wonderful staff at this location! They truly care for customer pets and the care has been amazing. Worth the trip if you don't live in the area.
Wonderful place. Kind people that really cares about your pet. Recommend them a lot.
Great staff and prices
Helpful friendly staff, clean facilities, plus they do blood work testing on site in as little as 30 minutes. Couldn't ask for a better hospital.
My dogs Comet and Oliver LOVE going to this fabulous clinic. They pull me to the door with excitement. Every visit is a pleasure and my precious babies are treated so well that it goes above and beyond my expectations!
I am so grateful to Dr. Golding and the team at Bedford South. They are always so kind and caring toward my furry boys; they really seem to care about them. The staff at the front desk and the vet techs are very friendly and welcoming. Dr. Golding spends the time she needs to work through any and all issues with my dogs. She doesn't rush through, but rather considers every aspect of their health and answers all my questions. I know my boys are in good hands!
Had to put my dog down short notice. Had the most gentle and sensitive vet ever. Thank you for being there for me. Your gentle nature really helped my sensitive matter.
We've been regulars at PetFocus for a few years - with our cats and now our puppy. All of our pets are treated with the utmost care and love while with the team here. Harley loves EVERYONE at the clinic!
Wonderful staff, always excited to see my pup. Very knowledgeable
They help to keep my old dog feeling lively. My last visit was actually free, but that normally isn't the case. They don't tend to recommend anything that isn't necessary. That's something I appreciate.
It's all good during routine checkouts, but when there's a real problem they are non responsive. My dog had a cherry eye so I went there to check it. I've been told that another doctor is treating it and I will get a call with an estimate for a surgery. Two days passed and when they didn't call me back I have called them. The receptionist told me that the other doctor hasn't come to work since but she will that day and they will get back to me.... Guess what? two more days and nothing... When I called again I've been told that they don't do it and will refer me to a specialist who will contact me. It's been more then a week since, didn't get any call or email. I don't understand why I needed to call them twice to find out they don't do it and why they didn't even care to call me and tell me they will refer me to someone else. nevertheless checking on my dog. Very bad experience and service.
Buyer beware! Here's our experience: my daughter booked her young male cat here to be neutered and asked me to drop it off. She had called and got a quote and booked the appointment. When I dropped it off I was given a paper to sign to confirm the cost. I thought little of it, knowing that my daughter had called. BUT... as it turned out my daughter had received a quote of $85 but the final bill was over $300. For a male cat neutering. When we tried to discuss this with the counter person we were told that it's not possible anyone would give out the figure of $85. When I asked if they had any new staff she said "yes but we're with them all of the time". But my daughter DID call to get that quote - 3 people heard her - and she DID call that clinic, the number is recorded in her phone. Breaking down the bill further we found the fee was $180 for the neutering (which I now know is REALLY high), and $80 for the pre-screen blood testing of our very healthy, no-problems-reported, 1-year-old cat. When I told her I was going to post this on social media the staff member FINALLY broke from her "I don't care" composure and went and called her manager. Obviously she cares about the clinic image more than anything else. But alas, the manager said "they signed the paper - tough luck". So whatever their compassion for animals, they don't have the same for customers or customer service. The way this was dealt with is textbook corporate, not what you expect from a local business that cares about its customers. We were reasonable and polite throughout, but the "get out of my waiting room" attitude was palpable. For the prices they charged you'd think the staff would have a better manner while dealing with an unhappy customer. I expected they might take a least a little bit of responsibility for some confusion of which they were obviously part. Not to mention show a bit of compassion rather than a stone-faced 'no'. Instead they lost a customer -- one with 2 dogs AND a new neutered cat who seems fine. But we need a new vet. Recommendations?
Great staff, super knowledgeable. They always take the time to make us feel comfortable and make sure we have all of the facts and options we need when it comes to our dog's health.
Twice have booked an appointment and charged me $180 to complete a health certificate and both times they didn’t complete the form. They have consistently given misinformation over the phone regarding travel for my dog. Not helpful or apologetic.
Very helpful and very friendly
After our puppy Molly had a random accident, we were desperate for urgent care and the folks at Bedford Petfocus delivered. Dr. Rintoul specifically was fantastic. She was so respectful, calm, passionate and experienced. We can't say enough good things about our experience thus far and are grateful for the care our girl Molly continues to receive. Thank you!
Took really good care of our dog. Prices are reasonable
We have 2 English Mastiffs, each pushing 200lbs. Dozer has had 2 TPLO surgeries done here by Dr Rushton and Timber has had 1 last week. The staff at Petfocus has been more than amazing. As hard and as terrible it is to leave our loved ones somewhere for the day to have a major procedure performed is, it warmed our hearts to see how our boys were handled. The staff genuinely cares about its patients and treats them as if they were their own family. As If this level of care wasn't enough the quality of their procedures is second to none. We have had amazing results and they gave Dozer a new lease on life. Timber will no doubt De the same when his recovery time is up. I very highly reccomend Petfocus Bedford South to all of my family and friends and thank everyone there so much for all they have done and continue to do for our family!
I have been a fan of the PetFocus staff since my first visit a few years ago. However, it was when my dog Rocky started having seizures that I truly developed a deep appreciation for the staff. Dr. Kersey has always provided us with knowledgeable solutions, but most importantly, she takes the time to work with our family and help us understand our pets' needs. 10/10 recommend!!!
Great vet!! would highly recommend. They are caring and understanding. They do an excellent job looking after the four legged member of the family
The best of the best! Layla has seen her fair share of visits here: two TPLO's and most recently, a stomach/intestinal surgery. All of which she healed quickly and with no complications. The staff are amazing and treat your fur-baby as if it was one of their own.
I recently had to put my cat down sooner than expected. They were very professional, sympathetic and offered me all the options possible. Their staff are very kind in times of sadness and happiness. I will continue to go here and recommend it to my friends/family.
Staff here are awesome.
I can't say enough just how amazing Dr. Rushton and his staff at this location are. We were referred to Dr. Rushton by another vet. The diagnoses was not what we were hoping for (Large, inoperable tumour instead of a simple ACL surgery). It was a very tough time for our family but thanks to Dr. Rushton / Staff for their extensive knowledge and level of compassion it made the situation as good as it could have been. This will be the only Vet clinic that we use going forward.
Very professional and friendly staff who are not only experts in dealing with my pet but they know how to make me feel welcome and alleviate my stress. They are so proactive and cooperative. Dr. Heather is so understanding and helpful. Great crew! Thank you all
Dr. Don Rushton is Amazing. He did both or our Dog's TPLO"S.
The staff is very attentive and caring and they put my very timid kitten and myself at ease. Dr. Golding seems to genuinely care about her patients. I would definitely recommend the Peakview Way location.
Been going here for years with my dog. Always had great service and staff is always friendly.
Been going here for years with my dog. Always had great service and staff is always friendly.
Friendly and knowledgeable staff
Unreasonably Expensive! Talked for 10 minutes and that costs 92 dollars. Went here last year for my cat's vaccine. The doctor came and briefly checked my cat and told me there's no need for vaccine if I barely take him outdoor. I was charged $92 dollars. We only talked for less than 10 minutes plus a very brief physical check, and that costs $92 dollars. Don't visit this vet, it is too overpriced.
The staff here are exceptional
It's all good during routine checkouts, but when there's a real problem they are non responsive. My dog had a cherry eye so I went there to check it. I've been told that another doctor is treating it and I will get a call with an estimate for a surgery. Two days passed and when they didn't call me back I have called them. The receptionist told me that the other doctor hasn't come to work since but she will that day and they will get back to me.... Guess what? two more days and nothing... When I called again I've been told that they don't do it and will refer me to a specialist who will contact me. It's been more then a week since, didn't get any call or email. I don't understand why I needed to call them twice to find out they don't do it and why they didn't even care to call me and tell me they will refer me to someone else. nevertheless checking on my dog. Very bad experience and service.
I never write reviews but I want to share that my experience here was one of the best veterinary experiences I've had. We found Dr. Heather Rintoul after our 12 year old lab/border collie mix had had a mis-diagnosis at another vet. His sprain turned out to be a cruciate tear and he's was recommended for surgery. Dr. Rintoul took us patiently through all the options and thoughtfully examined the pros and cons of such an expensive procedure for an elderly dog. Given that Ben was in very good shape for his age we went ahead with the surgery which was scheduled promptly. Ben's recovery has been incredibly swift and his leg is strong even 4 weeks post-op.I want to thank the entire staff, and especially Dr Rintoul for her kindness, skill and care. We were visiting NS for work and we feel so lucky that we found such a great vet while here to take care of this problem and give Ben another chance to play and run on all 4 legs!
Outstanding vet! Dr. Rushton is obviously doing what he loves. It shows in everything he does. From diagnosis to post-op care. He takes much time to explain and discuss things. The techs are amazing as are the rest of the staff. I have full confidence in the care that my dog receives at this clinic. Can't recommend highly enough!
PetFocus has been amazing with caring for our cats, especially one who is extremely shy and fearful of people. The staff are on time, compassionate and knowledgeable. Would recommend this clinic to anyone looking for exceptional pet care!
It was my first time going to a vet (First time cat owner), and I recently adopted my cat, Oreo from the SPCA and wanted to do a general check up. Both the vet and vet assistant were very kind, and gave me excellent advice on how to care for my cat, who is overweight and how to help him loose the weight. Highly recommend!
Took my dog Marley for her first appt this week. She is a senior dog that I recently adopted and she wasn't feeling to good. Dr Sanford was the doctor we saw. She was kind and reassured Marley and myself, we got some medicine, and a check up and it was a great visit! The staff at this clinic are amazing, friendly and efficient. I volunteer with an animal group and have taken dogs there before, I was so impressed with them I will now take mine there as well. Thanks Bedford South!
I want to thank the Bedford South Pet Focus Veterinary Hospital Team especially Dr. Nancy Kersey for taking care of my Bandit, it was my first visit with them and they showed compassion and dignity right up until the end. I would definitely recommend them. The staff is friendly and very thoughtful in these tough times. I would most certainly come back.
Very friendly and helpful
Always a pleasure to enter this clinic with or without our dog. Staff are cheerful and friendly and enjoy talking about the animals and answer all questions. Dr. Rushton has looked after our dog since the beginning and we wouldn't have it any other way.
The staff at PetFocus were absolutely incredible. From the moment I made the call to them this morning about my injured cat to the moment I got to pick my little guy up from their care, they were so kind, compassionate and professional. Many thanks to Dr. Rintoul in particular - she not only has a way of making pets feel comfortable, but puts the minds of their owners at ease as well :) Thank you all so much once again from Bim and I!
Ocean, my half newf/ half Bernese just had TPLO surgery. I was super impressed with Dr. Rushton and his staff. They made her an I super comfortable with what was about to happen. They took such good care of her. She is 4 days post op and doing fantastic!!! An amazing clinic!!! I highly recommend pet focus for all your pets needs.
Reliable, friendly & caring staff. Doesn’t matter if it’s on the phone or in person, the staff go above and beyond. I have 2 dogs and 2 cats that have made their fair share of trips over the years and I wouldn’t change a thing.
Great customer service.
We recently began bringing both of our dogs to this clinic - one is a 3 month old puppy and the other a 10 year old dog. They have both addressed issues (a uti and an allergic reaction) as well as administered routine immunizations. All the staff have been great and there are no crazy wait times to get in for an appointment. Prices also seem quite reasonable compared to the previous clinic we had been to. It is a little further away from us but we will certainly continue to use them as our vet!
This is a great facility that I would readily recommend to anyone! The staff are knowledgeable, kind and they go far out of their way to accommodate their clients/patients. Our family was looking forward to spending 2 months in Halifax (we are from Ontario) but our dog started to develop significant liver problems about 2 weeks before we were scheduled to leave. Our local vet felt that he was likely dying from liver cancer and made the prognosis seem pretty bad. Getting a liver ultrasound was recommended but we couldn’t arrange for this before we left Ontario as it was a few week wait time. I turned to the internet in search of some place to get an ultrasound done in the HRM area and this clinic was recommended. Dr. Kersey at PetFocus Bedford willingly took on our dog as a patient and did an ultrasound (in a couple days within our arrival from Ontario vs the weeks quoted to us in Ontario), did an open liver biopsy (a pretty major surgery) and diagnosed him with a copper toxicity (this is very rare in his breed and difficult to diagnose). During the entire process she kept us updated on the results of testing and she provided us with a great deal of reassurance. She and her staff did a number of check-in calls just to make sure our little one was doing okay over a period of weeks. We had left Ontario completely demoralized as we felt that we were heading out to Halifax with two dogs but only returning to Ontario with one. Now he's doing great and you would never know he has an underlying chronic illness. He will be on medication for life, but that life will hopefully be 12+ years instead of the 6 years it would have ended at if it wasn't for this clinic. However, the ups and downs of our story didn't end there. A few weeks after he started treatment for the copper toxicity, he tore his ACL in a very non-dramatic walk down a hill. This required surgery which was done by Dr. Rushton. They were able to book us in urgently before we left Halifax. Both the surgery and the recovery were both straight forward with great results. We are very grateful for all the care that PetFocus Bedford gave us. If you're looking for a great vet team, give this place a shot.
Great staff of animal lovers who show lots of love, concern and patience with the patients! I would highly recommend them for your fur babies.
I have been taking my pup Sarge to Pet Focus since we got him at 8 weeks Old. From the moment I walked in and was treated by the staff up front I knew I would like this spot, because Sarge loves them all. He is now 10 months old, we have had many trips to the vet for check ups and a shoulder injury and the dreaded “neutering”. We have been to 3 vets there and are pleased with all the care that has been provided to us and Although Sarge has become a big chicken, he loves them all. We think he has a big soft spot for Dr Golding! Everyone there is always kind and patient with our nervous big boy, the vets the techs, everyone and that means a tremendous deal to us. It is important that you are able to trust the opinion of those who take care of such precious members of our family. Thank you.
Extra ordinary care - above and beyond expectations. Very thorough and dedicated people who obviously care about others and their pets. Staff stayed late to run tests and followed up daily to make sure things were going okay. Two thumbs up and five stars - well deserved!!
Though out my entire life of being a dog owner I have never seen a vet that truly cares that much about both pets & owners. Dr Rintoul is amazing and understands the impact a sick pet has on its owner. Amazing work Petfocus Team!!!!! Bella says thanks.
I can't say enough good things about Dr.Rushton and his staff. They saved my dog! Their care and dedication is beyond reproach. Professional, attentive, kind, caring, knowledgeable and skilled, are just a few words that could be used to describe them.I'm grateful to all of them and wouldn't hesitate to recommend them to anyone looking for one of the best, if not the best ,vet practice out there. My sincerest thanks-Jennifer and Gracie
I can't say enough good things about this clinic. Several years ago when our dog was very sick this clinic went over and beyond to help both our dog and support us during this scary time. They could not have done a better job and was very impressed with the customer service communication and the genuine compassion expressed by the whole team. Our dog is healthily and happy now. Every time we visit there is a friendly face at the desk who wants to pet him and ask how he is doing. You can tell the people who work here truly love and care about animals and are in the right career. All in all I highly recommend this clinic!
Very knowledgeable staff
Liked the follow up call
Excellent staff, expert care, great advice and the prices are better than any of the clinics I called.
Wonderful place and so caring of my kitten! Will be using Dr. Golding as my regular vet.
Awesome staff!!!
Great service with friendly and welcoming staff members.
Dr. Kersey is a wonderful vet. The care and compassion she showed not only our cat Seamus, but also for my husband and I was above and beyond. She took the time to listen to our concerns and was very thoughtful in her treatment of Seamus. She went out of her way to answer all of my questions, and seek consult with specialists when needed. The vet techs and support staff are also wonderful. I can't thank the team at PetFocus Bedford enough for the care they showed Seamus in his short life.
The Vet Tech & Doctor were great and treated my 2 cats like they were their own. No high pressure to do any unnecessary tests or buy any products. My cats have a new vet!
Highly recommended. Very friendly and helpful staff. Special thanks to Dr Heather Rintoul, whose excellent and thoughtful advice provided guidance in a difficult time. I will always be grateful for her kindness and compassion.
Fantastic vet clinic. Dr. Rintoul has been excellent and the staff at the Bedford South PetFocus is second to none. Gill & co have always been extremely helpful whenever we've had to bring our dog in! Would highly recommend!!
A great visit, very satisfied.
We took our new Kitten Bellatrix here and love it! The veterinarian took her time with Bella and explained everything she did. I highly recommend them
Very kind !
Friendly staff and I love they always have the food my pets need.
Excellent staff
Pleasant staff. Great service
Pet Focus Bedford was our chosen Vet for Ari when living in Halifax for 3 years. We have since returned to Australia and Pet Focus Bedford helped every step of the way ensuring Ari was ready for travel (which included multiple tests, treatments and paperwork!). They were amazing every step of the way! Thanks for all their hard work. Highly recommended to everyone!
My dog Memphis is a 7 year old Bernese/Mastiff cross. He has had TPLO surgery on both of his knees performed by Dr. Rushton at age 2 and 4. Memphis is aging extremely well for a dog of his breeds and I have no doubt it is because of the work done by Dr. Rushton and his team. I would highly recommend them! A perfect combination of knowledge and compassion. Money very well spent!
I had the unfortunate experience of having my 14 yr old cat, Zoe, euthanized. Probably the hardest thing I’ve ever done. Throughout Zoe’s illness Dr. Kersey and staff were attentive to her needs and extremely sympathetic when the time came. Even though Covid restrictions were in place I was permitted to be with Zoe when she passed (equipped with mask). A big thanks to Dr. Kersey and staff. I could not ask for better care.
I would recommend to anyone. Staff are awesome and they took great care of my pup. I called one of their locations and they had no availability so the reception took my name and number and called around to their other locations to get me an appointment. They then called ME BACK with an appointment! They are now my main vet!
Exceptional service and care for our fur baby. Very compassionate and sincere. I would recommend this veterinary hospital to everyone.
I had been taking my cat here for a few years and really like Dr. Kersey. She is knowledgeable and kind, and I do highly recommend her as a vet. However, when I got a puppy and it was sick and I called asking if they could see her, they told me they couldn't see her for a few days. Very disappointing after the money and time I have spent there. I had to call another vet who I had no relationship with. They were fully booked but when I told them how sick my dog was, they told me to bring her in right away and they squeezed me in between appoints. The apathy and uncaring attitude of the staff at Pet Focus was very disappointing and upsetting. They didn't care at all that my dog was throwing up water and wouldn't move. I expected more from the staff after the great service of Dr Kersey. I had previously recommended this vet to everyone I met. But I will be telling people to stay away now, as they have shown that in an emergency with me, they won't come through or even see my animal.
As always Dr. Rushton took the time to explain everything to me. The staff was polite and helpful.
My dogs love coming to Petfocus Bedford South! The entire staff is amazing; friendly, kind and compassionate. They treat your pet like their own and make you feel comfortable as soon as you step in the door. I’ve never had anything but excellent service and advice from this clinic. I wouldn’t take or trust my pets with anyone else!
Friendly caring knowledgable staff.
Great Service
We used to take all our babies to this clinic until Dr. Callen left. Always had amazing vet services but did have issues from time to time with customer service. However when addressed, it was ALWAYS resolved. We have since found another clinic but I wouldn't hesitate to use this clinic if we couldn't get into the clinic we now use. The vets here know their stuff. We have seen Dr. Callen and Dr. Brown here. No issues.
Great spot, they even called after the visit to check in.
Excellent experience from booking the appt to having the vet follow up via phone a few days later.
I have a 14 year old cat who has been very difficult to get to the vet. I called PetFocus and told them of my delima. Mehan who answered the phone told me of a calming spray and medication that could be given starting a few days ahead of the appointment. I was doubtful but tried it. I was also Givenchy a hint as to how to get him in the carrier. When the time came I got him in the carrier with success. My last vet did not suggest any of these things. All the staff I had contact with were very helpful. Unfortunately I can't remember their names. I will definitely take my pets there in the future.
Over $300 and still have no answer .
Great staff. They treat my dog like family.
If you are thinking about going to Pet Focus, please re consider another vet option. I am not one to complain or leave reviews. In fact this is the first time I ever have left a review.. I wont get into detail because it would be pages long but we were told wrong information which led to two failed surgeries of our puppy. We feel we were taken advantage of, and we were never given an apology after having phone calls and emails back and forth with them. I have switched vets and I am hoping this does not happen to anyone else.
Great for our first experience. Will be back.
They where wonderful to johnson
My husband, our black lab "Allie" and myself are extremely grateful for the quality care Allie received during her PTLO experience. Upon entering the premises you immediately feel welcomed and personal one on one care with the professionals. Dr. Rushton and his staff are all passionate about their work and do their job extremely well! Dr. Rushton explained the procedure so well that we had so much confidence in our decision to have it done. Quality care continued with two calls with updates and a call once she was discharged to make sure she was doing well. The staff love what they do and it shows in the care that they gave to our loved one, Allie. When given the option to continue care in our hometown or to return to them - we are going to endure the long drive to return to their facility. 5+ star rating. THANK YOU!!!
I want to thank all the staff for their amazing care of my dog Danté who passed away on March 22/18 after suddenly collapsing. The Dr. and technicians were so helpful in advising me on options and next steps that when I made the 'end of life' decision, I felt I was making the right choice for my best friend. Thank you all again, I would highly recommend you to any pet owner in need of a good veterinary clinic.
I highly recommend Pet Focus at Bedford South for the best care for your beloved pet. They are so professional and offer such excellent care of your pet. The doctors and staff are so kind and give expert advice as needed. When you take your pet to this establishment you know they will get the highest quality of care and love . I was amazed at how they take time to explain the care of your pet and the follow up that follows. They are 100% reliable and I have personally always had peace of mind knowing my pets were so well taken care of.
Our go-to vet unless it's after hours.
We have been taking our two fur babies (kitties) to this vet clinic for years and have always had wonderful experiences there. We recently had to make the difficult decision to put one to sleep - and Dr. Kersey and the rest of the clinic staff were unbelievably patient, helpful and kind. Their empathy toward both our cat and us was extraordinary - it felt like our boy was one of their own. In addition, their reassurance was so comforting. These are exceptional people!