Here you have the opinions of people like you who consume the services of New Glasgow Veterinary Clinic (NGVC) (Veterinarian) in the area close to Nova Scotia (Canada).
At this moment the business gets a score of 4.6 stars over 5 and that rating has been calculated on 127 reviews.
As you can see the average of ratings that it reaches is basically the best one, and it is founded on a very large number of scores, so we may think that the assessment is quite credible. If people have bothered to rate when they've done well with the service, is that it works.
As you know, we don't usually bother to write reviews when they are positive and we usually do it only if we've had a problem or issue...
This Veterinarian corresponds to the category of Veterinarian.
Its almost a 4hr round trip for us to visit this vet clinic. No issues so far. Our Kitty has had many health issues and these folks keep him going. Usually very thorough. Staff are friendly.
Great staff
Well run business. Excellent service. Always there for animal's.
You couldn't ask for better care and compassion for your pets! Our dogs love going to NGVC!
Very Helpful in emergency situation
Caring and knowledgeable staff. I wouldn't take my pets anywhere else.
Been taking my animals here for years. Always knowledgable and better prices then Truro. Keep up the good work!
If you have to take your furry friend to the vet there is none better. Great staff and affordable prices.
Took great care of our dog. Always feel comfortable knowing my pets are in great hands.
Very friendly
They help me when I needed to put my poor sick cat down. Very friendly staff.. :)
I had blood test for my dog who has a serious digestive issue done by this clinic just after moving to the area. The blond lady vet handed me a page of blood results but refused to interpret them (but didnt mind charging me for the blood test or nail clipping). She said she didnt know my dog. I took the results over to the East River vet clinic where they charged a bit more but the service offered was light years ahead.
Best vet in new Glasgow
The staff are very accommodating and friendly
They are very compassionate. I trust them and their prices are affordable.
This place was great. They got in last minute while we were visiting the area. The staff was patient and kind. A great place to take your pet!
Top notch service here with a great staff!
Good place to take your dogs and cats to
First of all , I would like to Thank Dr. Rob for everything you had done for my dogs and puppies over the years ! We couldn't ask for a better Vet , Your just amazing and took very good care of our Fur babies,.. I am very pleased with your practice ... second, To Dr. Baird .... never in my life have I ever seen a vet or doctor with no compassion for animals, Now that I had almost three weeks too cool off , We are so disappointed in you , With you , over our little Bug ,, I took him to you at 8am on March 3rd, You never called us to tell us how he was , or nothing , we had to call you , not once did you tell us you never thought he was going to make it , or just how bad he was doing , or making the call to us , asking us to come to see him in case he didn't pull through ,, we didn't get the chance to say good bye to him so one of us or both could be there at his last min's of life... Sham on you Dr. Baird.. You knew how bad he was doing and how fast he was turning for the worst, and yet you couldn't pick up the phone for a 30 second call to us ! We love your dogs just like they are our kids, some of us have compassion, and love our fur babies no matter which creature they are.. You don't tell people what is going on with their pet, keep them updated , Nothing ! why did you choose to be a vet , if you don't have the compassion it takes to do the job ????? yes we are very sad and upset that we lost out 3 year old tea Cup Yorkie , and I know it's not your fault , but come on lady, these pets are peoples best friends , And I would like to know when I take my pet to a Vet, where they are supposed to help and do everything possible to save these pets , all the money we spend , and for what you not to inform people of how there pet is doing , or keep them updated , or to have you leave for the day and have your staff tell us that we have to wait until Monday to pick up our pets Remains !! that's days !!!! You know that old saying , ( Wish I knew then what I know now) !! Well there is a lot of people in PICTOU COUNTY displeased with you and your practice ! and never will another person in our friends or family take a pet to you ! And I'm not letting this go , I'm going over your head , so another family don't go through what we did !!!!!
Everyone we've dealt with has been absolutely lovely and nothing but helpful
Very Happy to see Rajah I do not find her feeling.the best maybe she’s just tired she’s home that’s the main thing and we’ ll keep an eye in her . The price is right ????excellent caring Dr’s etc. for two days & two nights accommodations at the New Glasgow Veterinary’s IV, xray, stomach pill for 7 days $ 468.30 can’t beat that. Thanks again for all the warm wishes, everyone????❤️ always a pleasure speaking with helpful friendly staff always ❤️ Thanks you all make it easier on Howie and I knowing the great care she gets ❤️
Always Friendly and Welcoming. They have such a difficult job having to help people with their beloved animals when they're sick.. I commend them greatly for their superb service
Great staff!! Best care for your pet!
My dog Remy has never had a bad experience and loves the staff at the clinic.
Always kind and courteous service.
It was a little touch and go before, but it got especially bad during the pandemic. They will make up charges and insist you never paid, try and make you pay the same thing 2 or 3 times if you fall for it. At one point they even gave us someone else's bill and told us to pay it because they had the same last name- we don't even know who that person is! (Even after we politely explained that) They add hundreds of dollars in hidden fees that suddenly you have to pay months after you paid the bill they said you owed in full. We're going to have to start going to another vet if this keeps up; the only reason we haven't yet is because the veterinarians themselves do good work and don't seem to be the ones doing this as far as we can tell it's just the staff doing this. I don't know what's going on over there, but we can't keep using this vet if it's a roulette wheel of how much is owed and when it has to be paid; and what it's even for.
Great service
Staff are excellent and very knowledgeable
What a wonderful group of loving, caring people! Pain-free immunizations both for the dogs and my wallet. Just the best.
Took our very sick cat to be euthanized yesterday what a horrifying experience. The initial person that took us to the room was so nice and understanding. Left us to comfort our cat, Then came the person who euthanized her she didn't even introduce herself, and the roughness with which she handled the cat was appalling. our cat was horrified and balling after several missed attempts at placing the intravenous It terrified our cat and horrified us when all we wanted was a peaceful ending for our girl in the final, minutes. It wasn't the case. I honestly thought that the cat would be sedated prior to the procedure she wasn't, the whole procedure just seemed to be so rushed because it was close to closing. I don't know the vet's name and I understand the veins may have been difficult to find but the forcefulness used at the end will haunt us forever.
Worth the trip from Truro. Persistent A+ pet care for 6 years.
They are always great to deal with our dogs!
Friendly staff
Good service & clean area
They are the best veterinarians. Caring, loving and helpful.
I have nothing but, praise for all the staff at New Glasgow Veterinary Clinic. They have gone above beyond for me and my dog Tammy. I would recommend this business.
Always friendly and is great with my fur babies
They are reasonably priced, very kind and take their time to explain what’s wrong instead of just giving you meds and sending you on your way.
Very affordable and excellent service, worth the extra drive. I wouldn't go anywhere else.
The best vet in pictou county :) always friendly and happy to see my pup coming in, and very helpful!
Great staff . Very caring
Clinic is great, but the parking is ridiculous and should be better configured.
Always professional while still sincere and efficient.
Great veterinarians and staff ready to help your pets!
Always great service. Lorriann is Amazing. Not saying that the other gals aren't. I have been going there since 50 years lol.Always amazing service. ????????????
Best staff
Arguably the best veteran clinic in the pictou county area. Fairly priced honest recommendations and suggestions when come to your animals health. This clinic is always busy however costumer service quality is well maintained. Vets and staff are compassionate and friendly I don't think you will find a better clinic in the county.
Great place to take the dog for a trim
Affordable Friendly and knowledgeable
Amazing staff, friendly, caring and awesome!
The best veterinarian clinic in the area, and the cheapest.
Great service and a wonderful staff.
Great veteranary clinic, Dr. Robb is the best in the county and his prices are far lower than in other areas of the province.
Excellent service today????
Awesome staff who are friendly, know their stuff and care about animals.
Top notch Veterinary Clinic
I love these people they have taken care of my pets for the last 17 years
Very caring staff.
Excellent vet clinic !
The vets and receptionists at this place are all amazing. We only use these guys for our pets and never any complaints.
Amazing vet clinic. Amazing staff. Won't find better people than Dr. Robb & the main vet tech assistant Laurieanne. Great prices as well. They truly care about the animals, Dr Robb has even chased me out to the parking lot when he's been out back and I've just dropped in for flea meds or something, to ask about the dogs he's previously treated in our foster homes only because he truly cares. Wouldn't take my own or foster pets anywhere else!
Great service and knowledge is great !!
Had high hopes for this place but they were so overly busy that I got no update on my dog, recieved no outline for the surgery beforehand and no info on how the surgery went or even after care. Fairly disappointing professionalism but the surgery itself was well done and the vet personally apologized for lack of communication afterwards which definitely improved my opinion.
Good service, friendly staff
Very helpful when my old cat Reese got hurt.. took great care of her and now she's much better! Cost was very reasonable as well, so thankful. Thank you so much!
They are the best!!!!! I have been taking my fur babies to them for over 10 years now and will continue to do so.I travel from Truro as the Vets in this town are rude and cost 3 times the cost of what it cost me over there the staff is so amazing they take the time to get to know you and your pets I highly recommend them
Terrible experience made better by kind and caring staff.
Great service and vets also
Great service. Great savings. Keep up the good job guys. So glad there is an honest not overpriced vet.
The best and most caring <3
Awesome as usual
By far the best Vet in Pictou or Antigonish county. Everytime i go in the vets and assisstants are always diligent and friendly
Always have my pets food in stock. Friendly customer service.
Petty good vet
This is the best place to take your furbabies to.they treat your animal as if they were their own pet.you get the best price from any of the vets I have checked out I live in truro and spend the extra time to travel to this office because of the quality of care and the difference in price is so much as I have 5 furbabies the staff there rock!!!!!!!!!!!
This is by far the best veterinary office to take your fur babies! The staff are like your friends. The prices are the most reasonable anywhere. They treat the animals like their own. I wouldn't go anywhere else.❤
Excellent pet care, very good vets
Friendly staff and always so good with my dog. Like any dog, mine isn’t a fan of the vet (she’s there once a month for glands) but they comfort her to their extent and make sure she’s as comfortable as she can be in a generally uncomfortable situation
Great place, really take care of your animals, efficient and Laurie Ann is super awesome
Lovely place, excellent service. Staff clearly care for their patients and are well educated on “animal bedside manner”. Price wise they are quite reasonable and you get a good value for your money. Would definitely recommend.
Didn't wait long and cost was fair .
Dr. Howlett is a great vet, he cares very much for my dog. that being said, this place has some of the strangest hours and worst phone services of any that I have ever been to. if you are calling, you can expect to take almost an hour to get through. The machine is almost always busy and there is no call waiting. They close every day from 12 to 1, and 5 to 6. Some of the most busy hours. If they would just change their shifts, they could stay open all day and maybe man the phones a little better. I really like my vet, but the phone service and the hours are very unreliable. Not to say that the people at the desk are incompetent or rude, it's just the way the practice is set up. Very difficult.
Excellent care
The absolute best. Very friendly and caring staff, resonable prices and excellent facilities. We travel from Antigonish for our pets to see the vets here. Highly recommend!
Amazing staff and doctors. The only vet I trust. Prices are also very reasonable.
Amazing service :-) the front desk and vet techs are super helpful, friendly, upbeat, and all-around great
Best place in the county ❣ Reasonable fees. They really take care of your fur babies.
So far all our experience here has been great. Incredibly friendly staff.
I've taken my cats there for years, for both minor check-ups and life-threatening illnesses. I have also had to take them there during their final days. The staff is quite understanding and good at doing what they do, and they have given a number of my pets additional years they wouldn't have otherwise had.
When my dog was injured they helped him with almost no wait time.
Super friendly staff, walk in appointments, beautiful building
Great service. Reasonable prices. Staff who care.
They took great care of our furr baby.
Always great service and great with my boys.
Excellent service!!! Friendly
Best vet I have gone to!!
A little upset you can't buy worm medication for cats without making an appointment for the cat to be seen. The cat isn't sick I just want to do a routine de-worm. Nope no can do :(
They always have gotten us right in and are great to deal with. Best pricing I have found and all the staff is great to deal with. I'll always take my animals here.
Staff are great there and very informative.
We received the absolute best care for our two year old golden retriever who hurt her leg on a Sunday!!! They were quick to respond back when called, willing to see her as soon as possible and genuinely cared for her and us when we took her. It ended up being a bad sprain but they kept her overnight to make sure she was ok. And prices were so reasonable!!!!
Very service oriented.
Always a great place to take your favorite pet friend. The vets are wonderful.
Beware of this dangerous clinic. I almost lost my beloved Beagle due to their carelessness and lack of professionalism. Another vet clinic took emergency measures and saved him but I would never trust this vet with any pet you love.
The veterinarians are great here. The only down side is now you have to have an appointment.
Amazing care for our Penny and we will forever be grateful!!!
New Glasgow Vet Clinic has very helpful and friendly staff always a pleasant experience when we take our pets there!
The best. I've taken all ours pets there since 1982
Very good vets here good people
Never had an issue ever!!
The staff are always welcoming and sweet. We love bringing our pets here.
Fantastic staff and competitive prices
Been a client since the day they opened..great place ..great Doctors and staff!!!
My pit bull is a rescue scared everywhere but our place took him to the new Glasgow vet he prances inside the office utterly unbelievable how relaxed he was. The staff is top notch Extremely caring and very professional you can tell that every member their loves their job.
The best vet in Nova Scotia as far as I'm concerned! Using them for over 20 years
Great people and great service....
Great people awesome with pets
Awesome staff. Find the issue, and give you a list of pricing options and outcomes from each option. They seem to really care about the animals and their people and take the time to make sure you understand their treatments. We have finally found our new town vet. Thanks, so much.
Seeing Dr Rob and having him treat our furbaby Spud was awesome. He is the best and one of a kind.
Great staff and very caring....take all my girls here!!!
If your furry friends have problems this place has the staff and facilities to render help in their time of need. Thanking you for all your past help!
Wonderful caring staff. That truly love your animals as much as you do. Thank you. ????
The most excellent vetinaray place to go to . Staff are the best and service and pricing are top notch. We have been taking our dogs there for years
This has grown to be an extremely busy clinic but always receive awesome care from all staff.
Kind consideration
Diane the best! Grooming my dogs for 15yrs <3
Great vet
Highly Recommend! I travel about a hour from the country, certainly worth it!! They really care about your pets, they are priced accordingly. I absolutely love this place.
Excellent service
They took great care of our Molly Dolly when she had to go in this week for surgery to remove bladder stones. We are so happy to have her home and see her feeling better. They are always fantastic. I have been taking my pets there for many years and have always had a caring, compassionate experience. I had to have one of my cats euthanized and they were very compassionate and took care to check my other cat to make sure he didn't have the same disease. They were quick to call me and assure me he was ok.
They are Great wouldn't take my fur babies any place else
The best vets and receptionists I've ever had the privilege in dealing with. They love your pets and take great care of them. Wouldn't go anywhere else
Exceptional staff and clean environment for your pets.
Second to none. We have moved across Canada and back with our pets. These are great vets that offer superior, caring, and concise services.
Really outstanding service, they put your pets first and have really knowledgeable staff. I will never take my pet anywheres else
I am a little disappointed in the clinic. The vet herself was very nice. However we were told the price would be $55. After the needles were done and we went to reception she said it would be $80. Oh we were told $55 we said. Reception said oh the leukemia shot was $25 extra. We said we wanted the $55 shot. Response was ohh sorry. It's not the money that bothers me. Its that they just assumed it was fine and payment shouldn't be questioned. Not happy of being taking advantage of. Be sure to pay attention on what is done when you are there and what the costs are first!
Friendly staff, great food selection!
Always friendly and good with our fur babies
Great service. I like that it is a first come first serve for small issues. Needles and such.
Great Service
Not bad
I never said that!
We got a cat that we thought was pregnant but it turned out she had pyometra. They saved her life and only charged us $185 for the pyo spay which included an overnight stay.
They are awesome there and actually care about the well being of your pets
Awesome place to care for pets. The prices are so affordable.
Great Vets and very good serivce.
Picking up my pet my debit card said insufficient funds. Made a phone call to have funds transferred. While waiting for funds, receptionist came out from behind counter and berated me in front of the customers. I quote "You know we are closed" - people still waiting to see vet. "It doesn't take an hour for a transfer" - it arrived on my way home. "You aren't getting your dog if you don't pay your bill" - never asked was waiting for transfer. "Now that we know you can't pay your bill you will have to prepay for the surgery she needs" - 20 years loyalty no outstanding vet bills. Soon as last customer left, I left without my pet. Returned next morning, paid bill, cancelled surgery date next week, took my dog home. Late for work, made her comfortable, went to work, came home to call new vet but it was too late. I don't blame the vet but want to thank the receptionist with no heart for publicly embarrassing me and taking my last night with my girl away. Will never step back in that door.
Great compassionate staff good prices
Saved my fur baby. She was so terribly sick and would of died if not for there help.
they told me my kitten was eating, but she wont eat her soft food
They okay I guess
Wonderful, Caring Staff. These are all my rescues who have been cared for by the New Glasgow Veterinary Team. Thank you. Lisa, Red, Blackie and Momma.
The vet is so good to our dog and explains everything to us.
They were awesome. Took great care of pur Riley!
Absolutely horrified by my experience. My moms dog was puking blood and the lady who answered the phone was rude to her and told her they couldn’t help her she was not a client, even when she asked how to be a client. I called back and explained that the dog is in danger and if they couldn’t help could they please give me an emergency number who could help. The lady was extremely rude to me and said they are an answering service. I begged her then to please tell me what the emergency protocol is if the vet is closed or unavailable as this dog is in danger and she said they have no process. I understand this is an answering service but the vet should have a process outlined for them to at least be KIND and give them an emergency process to provide. Luckily I called Truro vet and explained our situation to the lady. She was extremely helpful and immediately provided me with an emergency on call number for a different vet - which was all I was asking for. All we needed was kindness and help and I couldn’t believe how both my mom and I were treated.
The best vet around wont take my animals to any other vet dr dawn is fantastic and knows what she is doing
Very friendly staff.
Best prices in town
I love this vet, been going here forever. Dr.Robb and his team are wonderful!
Very prompt service, their prices are reasonable.
Unbelievable service. Vets, tech's, and receptionists treat everyone like family. Well worth the 1.5 hr drive. We feel at home there. Staff is knowledgeable and personable. Reasonable prices. Great place to bring your furry relative.
I give it five stars my dog 1 lol always good expierance
Staff told me they didn't have something not 3 minutes after my fiance had bought it from a different vet. And then didn't know why the weren't selling it anymore. She really looked like she didn't know anything. The other lady seemed very knowledgeable. Sadly I got the lady that knew nothing.
Thank you for all your help and advice
Very helpful!! Thanks guys!!
Best vet we have ever been to
Excellent service professional kind and caring for my family kitties and a puppy..
My pets have been patients at this vet clinic for years and have always had good service...they are caring and compassionate
Very good service
I only dropped someone there for an emergency app for their bunny.She was pleased with the service she received.
Sat back saying " I don't know what is wrong , wait and see ." This continued on for 4 days and finally our Siamese cat was so sick that we ended up putting him down. Only after we instructed them to take x Ray's, to operate, to take more blood tests did they actually do it. Then they still couldn't diagnose the problem. If they couldn't handle the medical problem ,why would they not consult a clinic that could ? This clinic is not a professional animal hospital. After all was said and done, they charged us $ 700 + and handed our cat back to us in a cardboard box !!!!!!!!
Great people. Reasonable prices.
Very kind and skilled staff..
Super staff
Friendly and knowledgeable staff :)
Real nice place.
While they are short staffed due to COVID, anytime I go there with one of my dogs, they are always very helpful and treat us with great service.
Super place
Great prices and friendly staff
The best vet hands down
Brought the dog in to get 2 stitches. The medical care as far as I could tell, was adequate. Excerpt that during the cursory examination of the cut the practitioner failed to do the most basic thing every doctor/nurse will often do before anything else *wash their hands*. Aren't vets required to follow standard medical procedure too? After all, didn't he or she spend all that money on at least a four year medical degree first? Just thought I'd point that out.
Excellent service
They are the best the girls are top notch with service and customer care❤❤❤
I am moved to write this as a cautionary note to those looking to have their pet's teeth cleaned. My four and half year old Havanese breath smelled poorly so I took him to NG Veterinary clinic for a diagnosis. Dr. Dawn examined my dog and informed me that his teeth require scaling to remove plaque and that he may also require the removal of a couple of teeth as there was some swelling of the gums. I was sent home with a 10 day prescription of amoxicillin and told to bring my dog back in two weeks for the dental procedure which would be performed under anesthesia. I dropped my dog off at the vet at 8:30 this morning with the understanding that he was getting his teeth cleaned and perhaps having a couple of teeth pulled if need be. When I picked my dog up at 4 pm, I was horrified to learn that a Tech by the name of Tanya didn't perform a scaling but instead probed each tooth for signs of inflammation and pulled any tooth where inflammation was present. In total 27 teeth were removed leaving my dog with just 11 teeth to chew for the rest of his life! I am heartbroken for my dog and feel totally deceived by Dr. Dawn and the NG Vet Clinic for saying one thing then doing another. If I had known beforehand that my 4 1/2 year old dog stood to lose 27 teeth, I would have sought a second opinion. Why the disconnect between a Vet’s diagnosis and a Tech’s actions? Is there no oversight? This is not right! At the very least I should have been consulted by phone prior to her taking liberty to extract as many teeth as she saw fit. What value is a Vet consultation if a Tech can do what they want without an owner's permission? To make matters worse, the supercilious office manager treated my questions about what transpired with disdain and aggressively pushed back on letting me speak with anyone to learn the cause of this failure. Next time you are at the dentist and have your teeth probed, ask if they intend to pull a tooth should they encounter a pocket of inflammation?
They were the greatest for taking care of old pup
They refused to see my pet but referred me to a vet hospital.
They wouldn't take us as a customer
Great service, fantastic staff
Fantastic services and Super Friendly Staff.
Good service.
Excellent Service
Great as always.
Terrible Customer Service ???? sorry
Had a great experience at New Glasgow Veterinary Clinic. Cricket was very comfortable with her first trip there.
My dog won't go through the front door anymore. I've had him there 4 times without any problems, he actually liked going. Now he is terrified of this place! We came in with a very painful and oozing hotspot on his face and he was basically attacked by electric clippers (I can only imagine how he was feeling). I don't know how else to describe it, he weighs 110 lbs and two people were trying to sit on him to hold him down. Needless to say it didn't happen without sedation, but it did terrify him from going to the vet.
Came all the way from Halifax and I would do it all over again. Cat came back happy as ever and the prices are much much better then the city. Love it
Took my dog there because it was his time to go as he was almost 15 years old and having health issues that were making his life uncomfortable. The way my fur baby was treated was great. The way I was treated I think was horrible. I am exempt from wearing a mask and was barked at by employees when I went inside the building to let them know we were there. I was told I HAD to wear a mask to which I stated I am medically exempt.... so not only am I upset because I'm going to be saying goodbye to my fur baby of 15 years I am also being forced rudely I might add to wear a mask even though I do not have to wear one because I am exempt. I believe it was handled horribly and the staff were rude about it. Thank God they treated my fur baby better
Great vet services here staff really kind and compassionate. Excellent rates that's why I travel from country harbour!
Friendly, knowledgeable staff!
Excellent service
Best vet in Nova Scotia
I have travelled from Truro to New Glasgow for over 15 years to come to this clinic because they are the best they have treated all of my pets whether they had an eye infection or a severe illness with greatest of kindness and care. The scheduled hours to just drop in make coming to the vet much easier and cost effective.
The very best