Reviews of Bathurst Animal Hospital (Veterinarian)

Lee Woo

Awesome Vet Hospital. Love the staff and All the Doc Vet's as the best. My shy baby got checkup, shots and mani/pedi

kyle gaa

Visited Bathurst Animal Hospital for the very first time on Aug. 06, 2019 to get my new pups first ever shot. I called in to get an appointment, but they were able to get me in the same day, and didn't have to wait for a different day. The staff and doctor that looked after Khaia has been nothing but very helpful and answered ALL questions that I had, and kept making sure I didn't have any questions, and ensured that we left their facilities worry free. I would highly recommend and/or suggest new and current pet owners looking for a new vet!

Andrew Oh

Can only say good things about this hospital. When my senior dog developed heart failure this is where I continued to bring him to for the remainder of his life. Service before his health declined was excellent and as new challenges popped up, the doctors (Caitlin, Deji, & Hayes) and the entire team really continued to be great in keeping my dog's life happy. There are kind, supportive and knowledgable people here. 2 thumbs up ????????

Gayle Wenus

I have been to several clinics in the north York/Willowdale area over the years with my cats and dog; this by far has surpassed any expectations I had. Thank you Julia for taking nearly an hour to make sure my puppy was comfortable. When Homer first walked in he was extremely nervous and very anxious, Bathurst animal hospital made sure they did their best to make him comfortable. This made all the difference in his first experience coming into your clinic. A big thank you to Dr Deji for taking extra time to get to know my Homer. By the end of our appointment he was very comfortable with his vaccinations, Nail clipping, and most of all the staff and Doctor. As a pet owner I highly recommend this clinic, the Staff and Doctor are just wonderful. Thank you Bathurst Animal Hospital Gayle

Steve Gould

We love the Bathurst Animal Hospital! The staff are all very friendly and helpful. Even Sonny likes going to the vet now! Love the new online shop for food, snacks and other pet 'stuff'. Keep up the great work! Thanks for taking care of Sonny!!

Hilda Matilda (TalksWithTilda)

Definitely one of the best vets in Toronto! Prices are affordable and all the staff are extremely kind, knowledgable and loving. They are patient in their explanations and listen to all inquiries no matter how mundane. Thanks for taking care of Momo!! She looks forward to her next checkup. :)

Jennifer Farr

We have an English Bulldog who tends to need extra special care, and we put 100% of our trust in Bathurst Animal Hospital. They are always so helpful, friendly, supportive and even call to check up on our guy when we don't have an appointment booked. I would definitely recommend taking your fur babies here, especially if they require above and beyond care. You will not be disappointed!

Abby R

The Bathurst Animal Hospital staff are super friendly and caring. I walked in with my large mastiff mix and he was immediately greeted with warmth and affection (not something I've experienced at different clinics). You can tell that all staff from the vet to the receptionist, are all animal lovers and care that your pet gets the treatment it needs.

Caline gusmao

It was our first time at Bathurst Animal Hospital and to be honest I was a bit scared about how my furson would behave. But Dr. Darren and his team was awesome with my baby that I believe he felt at home. ☺️ Even though we still not able to go inside due to COVID, the updates I received through text message, email and phone call was also very good and extremely necessary to keep me less worry about my baby’s first appointment. Strongly recommend.

Bria Quezon

I went to this vet clinic following a family friend’s recommendation. The booking system was easy, and although I booked pretty last minute, they were able to accommodate me. As a first time dog owner, I had a lot of questions but the staff were all super nice and super helpful when it came to answering my questions. They weren’t rude or sarcastic even when I asked what may be considered obvious questions. They also gave me pamphlets with articles regarding my concerns when it comes to neutering and training so that I can learn a bit more about it. In addition, they told me what stuff my puppy needs to get done and when I should bring him in for those things. I was also given a 1-month free trial for dog insurance so my puppy is covered while I find what insurance company I want to work with. Overall, I’m very happy with the team at Bathurst Animal Hospital.

Jackie Corr

Such a lovely vet clinic. We took our 10 year old cat in for a check up (first time in several years), and even though we weren't able to go in with her due to Covid, the vet called us and walked us through everything in great detail. We really appreciate their input! Parking isn't the greatest so just keep that in mind when you come, there are lots of side streets to park on nearby.

Hommar Aviles

Was apprehensive in coming to this Vet do to the fact that Kipling Animal Hospital just closed down abruptly and we felt like, ”Who should we trust now? No one”. What a disappointment with Kipling animal hospital. With Bathurst Animal Hospital, from the first interaction with the receptionist, everything was kind and wonderful. The staff members were friendly and understanding of our unique situation. Dr. Deji is AMAZING. Very knowledgeable and kind and will tell you exactly how things are and if you don’t understand, his explanations are clear and concise in the most friendliest manner. Nothing but RESPECT for all the staff here. Honest opinion, you can trust this clinic. They have been around since ‘76, so they shouldn’t be going away anytime soon.

Dominic McGovern

Hands down the best vet I've been to. The doctors and nurses here are not only professional, knowledgeable and friendly, but most importantly they care about you and your pet(s). Other vets and animal hospitals I've been to around Toronto have simply felt cold by comparison. At Bathurst Animal Hospital they won't push any brands on you, and they treat you and your pets like good friends or even family. It's a comforting warmth that makes a huge difference, and I can't imagine voluntarily going anywhere else with my pets.

Michelle Dukowski

We have been bringing our dog here since he was a puppy and we couldn’t be more grateful to the entire team at Bathurst Animal Hospital. Dr.Deji takes incredible care of our little bulldog, and he always takes the time to explain everything to us and answer all of our questions with the most patience and kindness we could ask for. The entire team takes care of everything we need, they follow up to see how we are doing and they make us feel welcome every time we are there. I could not recommend Bathurst Animal Hospital enough, and as long as we have pets we will be bringing them here for their care.

Ikuko Nishikawa

They have wonderful vets and friendly staff members! One of the staff is Japanese, same as me so this was very helpful and great. I brought my very first cat here and I had tons of questions! (Including how to trim nails and clean her ears) They were able to help me understand everything and were very helpful and supportive. This is my family doctor for my furry child! Thank you Bathurst Animal Hospital.

Stacey Blom

Love Love Love the staff at Bathurst Animal Hospital! They answer all my questions, no matter how silly. Have you ever seen a dog that LOVES the vet?? Beau just runs to the door each time!

Shaelynne Bush

Took our first kitten for his checkup. Everyone was really nice and friendly from start to finish. They were very accommodating for our skiddish kitten that came from a shelter and answered all of our questions as first-time cat parents! Would definitely come back!

Amandine Perdebat

I have been bringing my cats to Bathurst Animal Hospital since February 2019 and I can't imagine ever going to another vet clinic. The BAH staff that I have had the pleasure to interact with are compassionate, professional, patient and thorough. You can tell that everyone there is an animal lover and really wants the best for their patients. When my cat Pumpkin became really really ill and eventually had to be put down (all in the span of a week or so), I was a complete and total mess. Dr. Caitlin was incredible throughout the whole process and checked in with me constantly. I will not soon forget the compassion shown by Dr. Caitlin, Gillian and Julia during a particularly hard time. I could also go on and on about the incredible care my other cats Patches and Boots receive at BAH!!

Christine Bertie

Always gives me the information as it is no hiding the truth. Price is high but then again what vet isn't? Will not do more than what is required to care for your pet and if you ask for more they will tell you why it's not a smart move or is a good move. Been with them for 8 years and both my boys are in good hands. No vet service is perfect but I'm very happy with the service given to my extended family and myself. Dr. Deji is the best and his team rocks.

Aislinn Schwartz

Knowledgeable, compassionate and friendly team, who truly care about the wellbeing of your pet. The best of the best in veterinary medicine and customer service! Bonus stars for their groomer! She always makes my Standard Poodle puppy look amazingly cute!

jann biclar

Thank you so much for all that you have done. First time customers and will definitely be staying. They did my Beagle dog's vaccine and heart worm test and adviced me to add wellness blood work to check the well being of my dog. I love how they give me advice for this (first time owner here). My dog came out happy after his shots today. Never seen him happy getting shots before so I think my pup loves it here as well. Practiced social distancing and informs you over the phone about your concerns and what they did. No vet is perfect so I gave them 4 stars. Again, thank you thank you so much. The people who answers my phone calls and inquiries were really really nice and sweet. Great customer service there.

reyien acena

They were very nice and helpful. All the staff was very patient with my dog and I can say that he really liked them, he was very comfortable and they gained his trust right away.

Syke LoL

My Crazy Guy Jude decided to get into our garbage the other day… Bathurst Animal Hospital was the only clinic that told me to come in right away. Once we arrived to the Clinic I called in (Covid protocol) and a nurse came out to bring Jude in. She assured me that he will be seen by the doctor shortly and to wait for the phone call. As she said, shortly after the Doctor had called and we discussed Jude in depth. They took great care of him right away ! Took X-rays, ran blood test and also sent Jude home with medications to help his tummy. Thank you Bathurst Animal Hospital for looking after Jude when no one else would!

Eloisa Ongpin

Dr. Darren Lo is very thorough and kind when it comes to your little one. You can tell he really cares and takes the time to discuss treatment, medication, and other options. My dog is in great care!

Eden Mordchaev

Overcharged and oversold me with lies. I told them i fostered my dog and dont know to much about owning a dog and they took advantage of that by telling me winter time is time for ticks. They told me its highly reccomended to get tick prevention medication during winter time. Long story short i went there to check for ticks and left with a $300 bill and 3 small pills. When i told other dog owners about this they told me how ridicoulous that was and that they took advantage of my lack on dog knowledge and over sold me on pupose. tick season is in the summer and it should not have cost that much.

Bao Tran Vu

Everyone here is friendly and when they explain things to me, it's easy for me to understand. They answer all my questions I have about my cat, and they are always checking to see if my cat is in good health, giving suggestions on how to improve my cats habits and lifestyle. Booking an appointment with them is easy, and they always make me feel welcomed here. They also make sure that I'm OK with the prices before buying anything, and also offer different alternatives in case it is not in my price range. The place is also very clean. I highly recommend taking your pets here.

Katie Carroll

I've never met a more dedicated and compassionate team than the staff at Bathurst Animal Hospital. By far the best experience I have had with a veterinary team. They care as much about our animals as we do. I'll never forget the compassion and respect shown to me during such a difficult time when I lost my fur-baby in January. I am forever grateful to Dr. Deji, Julia, Dr. Caitlin and Gillian for their support and for taking such good care of my Gary in his final moments. I will never go anywhere else.

Dave Pelvin

I went Bathurst Animal Hospital with my dog Gibson and I can’t say enough about Dr. Hayes and Jules Gimpel. They treated us so kindly and it meant the world to have them there taking care of us. I would return any time with my pets. Second trip to Bathurst Animal Hospital in August 2021 with our new cat Lola! She had escaped for a couple of weeks and once we found her, our first trip was to BAH. Again, Jules Gimpel and the doctor took such good care of us... and Lola! We left with some good advice and a clean bill of health. Thank you all!!

Sheba Birhanu

I was excited to visit as my friend is the son of a staff member. Please avoid this clinic as they will up charge you. I sent my younger sister with my cat and they included food in the bill without telling her. She asked for a diet plan and was given and charged for $90 worth of food. At the time of payment, she was not told that the payment included food. I was going to bring my cat back for stool and blood testing but will never visit this clinic again despite it being the closest to me. Do yourself a favour and visit any of the nearby clinics.

Case

Bathurst Animal Hospital had wonderful service and they really care about the animals! It's the personal touches that really make me glad I chose to bring my two little kittens here. As my kittens were being fixed, not only did they provide excellent and gentle medical care, they also went above and beyond to text my roommate and me real time updates on how the kittens were feeling before and after the surgery, complete with little kitty selfies! I really appreciated that they thought of my peace of mind in addition to the comfort and safety of my little kitties. They didn't have to do that and it made the whole event a lot less stressful for me. Thanks Bathurst Animal Hospital!

Caelan Paddon

I took my cat here for a checkup, and they were fantastic! Incredibly friendly, very well organized, and took great care of my cat. And they have even gone the extra mile to follow up with me afterward. Highly recommend this Animal Hospital!

Arys Déjan

They welcomed me in within the hour of me being in the process of leaving the previous clinic that I was bringing my puppy to. Great customer service, and Gillian was really great at giving me details on how their centre works, and my puppy was very open to her. She was great with him as well. I can feel that there was a trust built right off the bat and she immediately sent the request for my puppy's file transfer from the old clinic. I'm happy, and so is my puppy!

Ly Pham

This was my first visit at Bathurst Animal Hospital. The experience was very pleasant. As a first time cat owner, I had many questions and the staff was happy to provide all answers. They are also very delicate and courteous in handling my kitten. I look forward to upcoming visits. Thank you all!

Hayley Sherman

I have been bringing my fur babies here for 7 years. The staff is so kind and helpful. Only complaint is the price, but what can you do if you love your pets.

Yufuko Mochizuki

My guys (a dog and two cats) have been with them for years since they were born. A few years ago, I was a new cat owner. Information and care that they have provided me around the time were SO helpful. Especially Gill, their receptionist. I call her a cat lady/master and she has been my cat teacher. Drs and techs are always welling to spend their time to answer questions, explain health issues, etc. I recognized that this hospital provides advanced dental care. Actually, one of my cat friends switched her animal hospital to this practice because of, not only the dental but also other veterinary services that this hospital can provide. I feel good that they are my family vet and keep the records for my lovely fluffy friends. If something happens, I know whom I can ask for the best.

Karishma Ochi

I love the workers here! They took my cat in and told me not to stress, not some quick in and out type of appointment where I wait in the parkinglot, they respect peoples time and understand that people have other things to do in life! Loved that!! I gave them my cat and left, they called me and kept in touch to tell me the results and what not and I love how they asked permission before doing anything to my cat! Not to mention my cat is VERYYYY SHY AND TIMID!!! They must have made him very comfortable if he didn't run away or poop out of fright! I would HIGHLY recommend this place!!!!!!

Shelley Smith

Our two big boys (dogs) came to the clinic for their first visit on Saturday. Dr Caitlin and the ladies did a full wellness check, bloodwork and updated vaccines that were due. The team was great. They explained everything they did in the visit. Dr Caitlin allowed me to ask all my questions so I could make informed decisions regarding her recommendations. Will definitely be back!

karen silver

To Dr. Deji, Gillian, Julia, Analeesa, Amanda, Laura, Dr. Caitlin, Dr. Darren Dave and I would like to thank you for all your years of caring for our beloved Lucy. Dr. Deji you were always there for us showing compassion & concern and explaining to us all of Lucy's problems and needs. You are truly one of a kind and we will forever be grateful. Gillian you were always accommodating respectful and caring and always efficient when we needed anything. All the staff I know we crossed paths over the years and you were all wonderful to Lucy as well as Dave and myself. I only wish we could have been with you at the end but we were too far away to get there in time. I know we'll be seeing each other soon as we intend to get another dog when the time seems right. Again, thank you for being Lucy's angels.

Marie-Claire Mass

Having just moved into the area, we took a chance in our local vet and hit the jackpot with Bathurst Animal Hospital! All the staff have genuine love of animals and are so good at what they do. Our vet Dr. Caitlin Stormonth was so helpful with both our dog and cat's health needs a - and even contacted us after treatment to make sure everything was okay! My family (four legged members included) actually look forward to going to the vet now (!)

Cathy McDowell

Bathurst Animal Hospital took care of my Stella with the same love, dignity and respect for her needs as I would. Dr. Lo and his team outlined their concerns, presented various options and we worked out a plan that was in Stella's best needs in alignment with my financial circumstances. I am a student and a senior, so my resources are limited -- but that doesn't preclude my wanting to do what's best for her health and welfare. Her previous vet tried to strong-arm me into taking on exorbitant debt, even to the point of suggesting I take out a loan or approach my friends and family for the monies. That kind of stress only adds to the poor animal's stress. Bathurst Animal Hospital actually listened to me and made it so much easier to actually let them do tests that made sense for the animal and not simply as a means to increase their bottom line.

Sarah Yona

I had my first visit at Bathurst Animal Hospital a couple weeks ago for my old girl. They explained to me the importance of Dental Care and I knew by the smell of Bella’s mouth that she definitely needed some of the care! They reviewed what they call a Care Plan for her Dental Procedure explaining that she might need teeth out as well! I was obviously nervous but because of their care and attention I trusted them and scheduled the Dental. I’m so happy I did! Bella has been better than great ever since! She must of had some pretty painful teeth… Thank you Bathurst Animal Hospital Team for giving Bella the best care!

Heather G

My neighbours introduced me to the Bathurst Animal Hospital and I'm so glad they did. My old vet was in Scarborough and I would have to trek my cat all the way there. This location is right around the corner from me and is so convenient. It is just a quick car ride for my squishy kitty and is less stressful for her. The staff at the clinic are so sweet and genuinely love every animal that comes through their door. They are very compassionate and attentive to the needs of their clients. They treated my cat as one of their own and it is such a nice thing to see that they care.

Christina Giannone

The team at Bathurst Animal Hospital are amazing! The staff genuinely care about every animal they see and treat them like they are their own fur babies! Our dog Sasha was cared for so well there when she had ingested raisins which can be so dangerous for dogs and she was watched around the clock for any complications. Can’t say enough about Jules the vet technician as she continuously gave us updates and put us at ease with Sasha’s progress and what was being done to ensure her recovery. Couldn’t ask for a better team when you want your pets to be taken care of whether in a time of crisis or a routine check up!

Anisha Patel

My previous vet was too far of a drive for me and I needed to find a suitable replacement closer to my residence, and I'm so happy I found this place! My kitten, Billiboo, was neutered here and I couldn't have asked for a better team to take care of my baby. Dr Lo and Julia were just lovely to work with, they kept me informed of his status during his post-procedure recovery and took the time to answer all of my questions (via email, phone and text!). They checked up on Billiboo days after to make sure he was recovering well and also provided lots of post-procedure info. Because of covid, I wasn't allowed to go into the clinic, but didn't hesitate to leave my fur baby alone, as I felt very comfortable after meeting his nurse, Julia. Although the procedure was pricey, I am happy they took the necessary steps to ensure it was done safely, I wouldn't have wanted it any other way. The online vet store is a very convenient way to order prescription food straight to my home so I don't ever have to worry about forgetting or running out. I hope I don't have to make many trips to the vet, but for when I must, I will not hesitate to come to this hospital and highly recommend to anyone who wants to leave their furry friends with a very competent and lovely team!

Jessica Lin

Dr. Deji, Gillian and team are absolutely fabulous. They really live by their values and commitment: “compassion, competence, communication.” I was going to another vet for the last 4 years but due to Covid, they were unable to squeeze me for an urgent matter (I wouldn’t have been able to see them for a month). I called Bathurst Animal Hospital as I began to worry and my first point of contact was Gillian. She was pleasant, understanding of my “crazy dog mom” ways and never made me feel judged for “overreacting.” She got me scheduled in two days later. The clinic was operating with a “curbside” service - they met with me at the entrance, checked me in, and then took my dog in. About 20 mins later, I received a call from one of the vet techs who asked me questions about the issue and any other concerns. A few minutes after that Dr. Deji called me and informed me of two potential diagnoses, walked me through the process, and was extremely clear and compassionate the entire time. The vet tech called me back afterwards to explain the treatment process and when I could pick my dog up again. Once all the tests were done, they called me to let me know some initial findings and when I could get my dog. Dr. Deji even personally emailed me very specific care instructions from what to expect, and a recommended exercise routine given the circumstances. He even contacted me directly to advise me on lab results as they came in. We visited a few more times for follow ups and Dr. Deji always called me directly, never rushed the call and answered every single question I had every single visit and even after hours via email (and I had many questions and after hour responses were not my expectations). Apologies for the long review but I hope it shows how much I truly appreciate the excellent, seamless, and compassionate customer service, and the support. I’m now a new happy client. Ps. Gillian is extremely knowledgeable about pet insurance. I appreciate the time she took explaining everything about pet insurance, her experience, things to look out for, her recommendations, etc. and it was extremely helpful. Thank you team for going above and beyond, and taking care of my best friend!

Kitty M

The staff are very friendly. They make me and my dog Buddy feel very welcomed every time we come in, in comparison to the last vet we were with previously. They communicate well, and likes to check in with how your pet is doing from time to time. Dr. Deji is amazing! He is my absolute favourite. Very understanding, friendly, kind and caring.

Maria Christakis

From start to finish everyone who we dealt with was very professional. They took really good care of Willows first puppy visit. Due to covid - we were not able to go inside for the visit. The vet and vet technician called us and thoroughly went through everything with us. We would definitely recommend them.

Klara

We are forever grateful to BAH and to Dr. Deji and Dr. Caitlin for the amazing care they've shown our cat during a life threatening emergency and long recovery. We are scared to imagine how this would have ended if we went elsewhere. This clinic has in house xray, a surgical suite and an in-house blood lab which are huge advantages for prompt and informed diagnosis. Dr. Deji is an experienced, knowledgeable and caring vet. Thank you for being wonderful, Bathurst Animal Hospital!

Miriam Bernath

I'm a long-time client of Bathurst Animal Hospital. I've found the staff to be knowledgeable and compassionate. The pets are their priority and will recommend what's best for them. I've sent friends and neighbours there, and they've all been very satisfied with them.

fishy cool

currently have a 4 month old French bulldog named Lily-suffering from a fractured left humerus. I was given the option to attempt to heal her leg with a splint before putting a puppy though surgery. She was brought to Bathurst animal hospital to be treated, upon taking her home to rest and heal I brought lily back within a week having concerns of heavy irritation and chafing on her left armpit and adhesive bandage applied directly to her skin causing irritation. Bathurst treated her for this by placing the splint further up the leg and rewrapping new bandage where I was then sold prescriptions to address the issues the vets care had previously caused. No recommendation that surgery was mandatory after 48 hours of no healing progress was given. I have attached photos of my dogs belly to see the extent of the adhesive damage and chafing where her loose skin had even slipped though the splint. Following instruction to bring her back in1 week, an assessment was done where I was then informed surgery is now necessary. There was no explanation that the cast/splint was originally not put on properly thus not immobilizing the elbow which caused further separation. These findings were made when I went for a second opinion on Lily's care at Animal Health Partners. My concern is that I was never informed surgery was mandatory, that the splint was a cost effective first line of treatment before having to put a 4 month old puppy under sedation and through major surgery. Had I been informed of this, amputation would now not be necessary. Animal health partners have released all necessary files regarding Bathurt's mal practise. Now my dogs treatment plan may consist of amputation from the elbow due to not being informed that the knee had only 48 hours before surgery was necessary which I feel will now hinder her quality of life.

Rebecca T

We have been bringing our dogs to Dr. Deji and his team for over 20 years, and we highly recommend the Bathurst Animal Hospital for their thorough, caring, and compassionate work. They often go over and above the call of duty to ensure the health and well-being of our dogs (and of us), and we could not imagine bringing our animals anywhere else. Highly recommended.

Lumy Omat

These guys may be as professional as they want themselves to believe they are but they asked for 1400 dollars for a wound flush that was completely and utterly taken care of elsewhere for under 400 dollars total. Not the 1st time either, that they're this thirsty as i asked them about a cat spay last August and they quoted me over 900 dollars for a 6mo old cat that was fixed for a grand total of under 200 dollars total, elsewhere. Go at your own risk. O yea and they told me to also change my rescue dogs diet, as they see it as poor, deemed her too fat, told us to cut down on her treats and put her on a totally new tick and flea medication that is up to their standard, and also clean her tartar while they are at it...... this was their first time interracting with this dog. All she needed was her wound checked and attended to.

Christian D.

I took my kitten (British Shorthair) to Bathurst Animal Hospital back mid August 2021. He was experiencing vomiting and diarrhea. They asked me if this was my first time owning a cat and if this was my first time at Bathurst Animal Hospital. I only had my cat for less then a week. They took my cat in and after about 30-40 min, the Vet called me saying they would have to do more test. When the Vet called me back about his diagnosis, I felt as if she listed all the worst-case scenario. Initially I thought the visit would cost around $200 or so and maybe another $100 for medications…but then the medical Secretary called me back with the quote for the testing that needed to be done. It came to $1300 dollars, and they needed a 50% percent deposit before proceeding. After all the testing was done, the vet called me and stated he needed to stay overnight, and the new cost would be $1600 dollars. I didn’t feel comfortable leaving my 4-month-old cat by himself so I requested to have the medication and that I would take him home. They provided me with antibiotics and another medication to relieve his stomach. He needed to take the medications for 7 days. After two days the vet called me back and the test for his fecal came back positive for Giardia (Parasite). They wanted to do a check up after 2 days. Asked if this was complimentary and they stated it would be at a discounted rate ($70). Summary: My experience was not great, and I will not go back. After reading the negative reviews I do believe that all they care about is taking the most money possible from new pet owners. Just for comparison, my friends cat also caught Giardia. Visit and medication costed her $250 total. My friend was with me that day and she has been a cat owner for 19 years. I should have listened to her and pulled my cat once I got the quote. Since then, I have transferred my cat to her Vet and I feel the care and service that they provide is 10x greater then Bathurst Animal Hospital.

Diane Jacobs

We have been bringing our pets here since 2003. The doctors and support staff are excellent. They’re extremely friendly and very caring. Even after we moved to Scarborough, we still go to Bathurst Animal Hospital. Well worth the drive. Thank you so much.

v Chernyavskiy

When i decide what vet clinic to visit I chose this one due high mark reviews. Would be happy to share my positive experience, but i was out of luck. Here is my short story: my dog scratches his ear regularly and i think her left ear got some kind of inflammation. We book appointment via e-mail and show up on time. Due COVID protocol clinic helper come to our car to get the dog and we were asked to wait in the car. We have to fill the registration form and they ask for address and both home and cell numbers. Dr Deji call me on cell in 15 min and start to explaining what need to be done. I ask him to give me estimation before he will start his work and he reply that dog is barking and he will call me back shortly. This is the moment when everything went wrong. We were sitting in the car next 45 minutes waiting for call back, but instead we saw helper walking towards our car. Her message was: "Dr Deji trying to reach you several times and you don't pick up the phone. You owe us 250 CAD how you going to pay?" I walk with her to the office to pay the bill and insist to explain how come i was waiting 45 minutes next to their office and they can't reach me, knowing that i am just 10 seconds walk away! I Show helper that i don't have any missed calls - and her answer was - probably dr Deji was dialing home number. No apology on their side, that make me think that it is business as usual. 45 minutes well wasted! Have to mention here that the whole story happens in 2021 where each and every phone has redial feature and doctor was reaching me on my cell once. Bottom line: if their medical services organized the same way as work with clients, you risk your pet life on top of wasting time and money. p.s. icing on the cake - on top of 250 bill i got estimation around 3000 CAD to fix hematoma of the dog's ear. At this point number doesn’t matter cause for myself i decided the level of professional services of this clinic below any acceptable level. Hope this review help you to save time and money.

Jay Mm

They’ve taken very good care of my cat Peaches, my 19 year old boy who has multiple issues that are thoroughly being taken care of, continuous check ins from staff are great! They really do care about the animals, they’ll go over all options with you - the best options out there- whatever you choose is your regard but they make sure I have all my options and scheduled blood checks in order! They really help you stay organized and on top of your pets care, there’s a lot to worry with peaches and they are just as concerned with his health as I am! Peaches loves them and they’ve been nothing but caring about him , trying to help maintain his hyperthyroidism and giardia has been a challenge but they remind me I’m not alone! Unhealthy or healthy pets all have bills - But id rather go to Bathurst , and pay for the top care knowing the investment this clinic will make into your pet. Totally worth it knowing I’ll always have peace of mind with his health care. !!!

Rebecca L

I have known Dr. Deji both as a professional colleague and as the veterinarian for my dogs for over 20 years now. He is an amazing, highly skilled and personable veterinarian. He took such amazing care of my old dog Lady, that we've decided to return to his vet clinic for the care of our new puppy. As well, I have had the privilege of meeting Dr. Hayes during a challenging health crisis with my dog, and she handled his care with professionalism and tact. All the staff at the Bathurst Animal Clinic are very caring and compassionate, and I know my puppy is in good hands in their care. Highly recommend the veterinarians that work at this clinic for the care of anyone's pets!!!!

Darya Taranets

We came to Bathurst Animal Hospital about a year and a half ago when our 16 year old cat Alice, was having some severe issues. Even from our first phone call with Gillian (to set up the appointment) I could tell that they knew what they were doing and made a point of getting Alice in that same day! Upon our visit I found their space to be very inviting and lacking that metallic/medical look of some other vet clinics. I think this actually helped my cat feel more at ease as this was her first vet visit in years (she was an entirely indoor cat free of health issues up to this point). Dr. Deji and his team made a point of doing a thorough evaluation of her condition and her overall health (beyond her medical condition) and diagnosing her with Pyometra meaning that she required emergency spay surgery. Dr. Deji did an amazing job explaining the condition and what the treatment entailed. He kept us updated on Alice's condition before and after surgery. When we brought our cat home she seemed to be relatively comfortable and bounced back quickly. Unfortunately, Alice passed away this year due to a severe kidney infection (she never showed any sign of kidney issues prior to this). I am confident that Dr.Deji and his team did everything they could to save our girl (while maintaining her dignity), and when the time came to make the decision to put Alice down they were there to answer all of our questions and helped arrange for us to bring Alice home for one last night with the family. I see that some people comment with regards to, the increased costs of their services (which I can't comment on since we only have recent experiences with BAH) but from my experience what they charged was fair based on the quality of treatment they provide.I am certain that not every vet clinic could successfully deal with Alice's Pyometra and that the team at Bathurst Animal Hospital is the only reason we got an extra year with Alice allowing her to live to see her 17th birthday!

Mehmet Topyurek

One star is the lowest star permitted on Google Reviews, unfortunately. My brother and I visited the Bathurst Animal Hospital on June 3rd, 2021, for a husky puppy that we have. We were expecting to have his vaccine shots and leave. The secretary told me it would be $160 plus tax. Once we arrived there, they asked us several questions, offered us a wide variety of creams and medications they told us the dog should have, and that the bill would be approximately $600.00. The worst part is, that bill didn't even include the vaccines (which we originally went there for). They asked us to come back next week for the vaccines, and that it would be a separate charge. I would post a picture of everything they tried to charge me for, but they are very smart-- they took the receipt and gave me a new one which only included the examination fee (approx. $100) once I objected and said I wouldn't pay what they were asking. I believe they thought we were first time dog owners, as they even asked us this on the phone while we waited outside the clinic (due to COVID-19, you aren't permitted to enter the clinic). Not to mention, when we first arrived, the lady that greeted us was horrible. I wish I could remember her name so I could post it here. We brought our dog in a crate in our car, took him out of the crate to bring him in the clinic once we arrived (tiny husky puppy, 2 months old), and she lectured us about how the dog needs to be on a leash, and then proceeded to go inside to grab one and tie it around his neck. Our puppy started howling and crying, and that actually angered both me and my brother, but we decided we would continue to give it a chance (despite it being a bad start). Bottom line is, in my opinion, as it is my opinion throughout this whole review, you should certainly not visit this clinic if you are a first time dog owner. These people will bill you outrageously, in my opinion. And even if you are an experienced dog owner, I would still be cautious. I ended up having to still pay the examination fee which was approximately $100.00. My overall experience was extremely horrible. We will go back to our original vet, who is extremely affordable but slightly inconvenient for us (roughly 30 minutes from my home). In my opinion, you shouldn't trust these people.

Joanne Nesbitt

Have been Clients of the Bathurst Animal Hospital for many years with 2 cats and 2 dogs. Dr. Deji, Gillian & the Team is awesome. Very caring, attentive & informative. Happy that they take good care of our Furry Family

Brigitte Waisberg

I have known the staff at Bathurst Animal Clinic for 16 years. During that time, I have always been impressed by their compassionate care, knowledge and professionalism. Dr. Deji has a wonderfully kind way with animals and shows genuine affection for them. He always gives a comprehensive explanation of issues and treatment, and very often follows up with a personal phone call. I would highly recommend the Clinic to any pet owner.

Thor The Dog

Dr. Deji is a great vet, very knowledgeable and gives you options. Staff at the clinic are fantastic and always very pleasant and helpful!

Kathleen Loney

The staff and the Dr. were very courteous and thorough. My dog has not been feeling well and I feel that when I left there he felt much better. I am very confident they will be able to diagnose what is going on with him. They answered all of my questions and made me feel better when I left. They really liked Jarvis and was very gentle with him. I'm happy I found this place. ????

Maria Gallo

Words cannot express how grateful I am that you saw my doggie today! I was so grateful! Thank you to Dr. Low and all that helped us today! Take care!

Lisa Motta

Was looking for a vet that would see our hamster left a vm and they managed to get us in right away. Service was awesome, unfortunately we couldn't meet the vet in person but she definitely made us feel so comfortable that she was caring for our fury little guy. She was very informative even my daughter felt so much more at ease at how sweet Dr. Caitlin was. Would definitely recommend the clinic.

Heather Campbell

My gerbil was injured in a fight with his brother and it was quite difficult to find a reliable small animal hospital in the city. When I called I was able to get a next morning appointment. The staff at the clinic are LOVELY and took great care of my boy. From intake to the technician to the vet I felt like they were very compassionate and took the time to listen to what happened and explain the situation and my options. They laid everything out clearly and let me make the decisions with no pressure. Prices I felt were very reasonable for the care and they preloaded all his medications. My little guy is on the mend and I am very pleased and 100% recommend this place for small animals.

Marco Puntillo

We got our first dog last year and decided to go to Bathurst animal clinic for his first visit because it was right around the corner from us. When we received the bill we noticed it was a little pricier according to what other dog owners were telling us so we ended up switching somewhere else. We quickly realized a difference and switched back to Bathurst animal clinic. The staff is fantastic. Our dog is anxious: they greeted him with smiles and made him feel as comfortable as possible. The last groomer at the other vet had to put our dog under General anesthesia and still did a horrible job. The groomer at Bathurst animal clinic was amazing and assured us that she would take it slowly and groom him little by little. We were quite frankly very sceptical because of our first experience at the other clinic but she delivered and exceeded our expectations. We ended up saving money because we weren’t paying for the general anesthesia that we paid for at the other clinic. Our whole family thanks you for taking such great care of our little guy.

Ariel

They allowed me to bring my dog despite not having an appointment for an emergency procedure without an issue, price was fair, and they saved my dog from dying even though our survival chances weren't the great. If you are looking for a vet, this is the place to go.

Joey Roberts

My first visit .. I brought my 9.5 week old pup in there to receive the kennel cough vaccine as a precautionary, Called ahead of time receptionist said it would be no problem. Showed up for my appointment. Staff is very friendly. “Thumbs up”. After my boy went inside. Literally 10 mins later the first phone call. Trying to up sell me on $500 procedures. I politely declined and said next time. After about a hour and receiving 4 calls later was time to go. After reaching home noticed on his bill and his health check he wasn’t given the vaccine I originally wanted dum-dum-dum. They gave my doggo his second round of shots and not the vaccine I originally came in for.. I immediately called them and explained to them what happened. Then they said nurse wasnt comfortable giving him that vaccine ?? Shouldn’t you let the owner know?? Pretty much as soon as we got home I noticed my boy has a dry cough and he brought up white foamy stuff. Wonder if I can upload the photo. Called the vet back told them what happening and they openly admitted to me they kept theo aka my boy in the same room with another dog that has kennel cough. Your best interested should be the safety of my pet, not sending me a photo of how cute my boy is. Second visit: I know I didn’t learn.. but hey they are convenient lol a week and a half later. My boy gets cherry eye “this guy can’t catch a break” Schedule appointment with them to let them confirm what I already know. Got the drops paid my bill. Hands my Leash over to me and it’s soaking wet ?? She notices that I notice…. Awkward moment of eye contact and followed up with a he peed on the floor. And his leash went through it. All along I was thinking this time wasn’t so bad. So that being said what’s it like inside ? Dogs can urinate On the floor and no one cares ? After this they hand me theos quote for his eye surgery $3200 bucks like are you insane. Where every other vet is like $500-$1100 for his eye surgery Neutering included. But yet you guys are $3200 for just his eye surgery. All in all worst experience ever, would like to say something like never going there again, but I’ve made that mistake. Maybe your time at Bathurst animal hospital would be different. Hope this sheds some insight

mr nice guy

Professional staff that care about the well being of your family pet. I have been bringing my pets to Dr. Deji Odetoyinbo for more than 25 years. He is caring, compassionate, helpful, brilliant and a great diagnostician. All of their staff are amazing. Gillian is incredible and is so knowledgable. This is a place that I highly recommend for the animal that you love.

Ha e

We have been clients of Bathurst Animal Clinic for over 25 years. Dr. Deji and all the staff are very caring and compassionate people and are very dedicated to providing the best care possible for the pets they treat. They are always friendly and welcoming to both people who phone in, as well as people who come into the office. Our dog Benji, as well as other dogs we have had in the past, have always received excellent care and we have been extremely happy with Dr. Deji and all the staff at the clinic. Whether we bring Benji in for medical care or for boarding, he feels very comfortable and makes himself right at home. He loves Dr. Deji and the staff and they show him a lot of love as well. We highly recommend Bathurst Animal Clinic and always mention to people we know with pets how happy we are with the care Benji receives there. Harry and Diane Eichenbaum

A K

FROM MY EXPERIENCE.... Terrible, absolutely the worst Vet I have ever had the displeasure of dealing with. They are very nice and all, but believe me they do not care about your pet. My dog had a cut on her side from from a fence. I took her to this sorry excuse for a veterinarian and he charged me apprx. $1100 for the stitches, which looked horrible. I was told to leave the cone on, which I did. However, after 10 days, the stitches opened up again and the wound was completely exposed. I took her back to this horrible vet and he recommended staples, a sock and a tissue sample (why this was not done the first time? I don't know). He charged me another $1100 for this, but he mentioned that he gave me a discount of $50. After 14 days, I took her to get the staples out. There was no phone call or follow-up regarding the tissue samples, infection or anything. Today (three weeks after her staples) after all the scabbing came off, I see a tiny piece of green sticking out of the wound. A F#$KING PIECE OF STITCHING from the original visit. Where these people got their license is beyond me. I hope there is a regulatory body or a board that I can complain to. Do yourself and your pet a favor, DO NOT GO TO THIS HORRIBLE HORRIBLE place. Do not trust Dr. Deji.

maddi hanley

Princess and I had a fantastic experience here!!!!! She was taken care of so incredibly that if I could afford to I would not h ave taken her home! The staff are extremely friendly and go out of their way to ensure that my pooch was happy content and excited for his next visit to the vet! (which does not happen) The knowledge of the staff was fantastic and they were able to answer my questions completely and in a concise way! I was overall extremely satisfied and happy with the work done at the clinic (princess's teeth look better than myn after her last dental) and I like to think of myself as a picky consumer.

Amanda M

I am so grateful I found this vet. My cat was getting really grumpy with us and was bullying our other cat. I took her to this vet and the problem got diagnosed as a tooth ache and the tooth was removed, along with another rotten tooth! The staff were so friendly and I just loved the picture texts of my sweet baby. Thanks for your patient and attentive care!

Mary He

Dr. Caitlin is very professional. She provided the full check up with Coco, and explained details on every question that I had. The office team is also very friendly. They arranged the earliest possible appointment for Coco, so she won't miss the second vaccine. When we finished the appointment, I found out the battery of my car was dead. With a puppy waiting in the car, the urgency to go to work, auto club hotline with no answer, Gillian came to rescue. A special thank you goes to Gillian from Bathurst Animal Hospital office team. I recommend Bathurst Animal Hospital, operated by good people with good hearts.

Joanna Ross

Oz is a senior cat who is *very* difficult during his appointments to say the least (always has been even at his previous vet who retired.) Dr Odetoyinbo and team is fabulous with him. They are caring and thorough with such a difficult patient. Deji is honest as the day is long as well as skilled and knowledgeable. The techs are true troopers- Oz likes to release his bladder all over the table and they take it in stride. They use digital communication as an option and I appreciate how quickly I get the bloodwork results via email. I'm glad to have found him after my long term vet retired and am just as happy with the service here. And Oz sends apologies for his hideous behaviour.

Heather Kestenbaum

Dr. Deji has cared for 3 out of 4 of our pets. All staff at this clinic were professional, friendly, helpful and caring. I trust them so much with our fur-babies that we are back with them once again with a new addition to our family. After the passing of our last pet, we took a few years off, but today, it felt like coming home. Glad to be back!

Mitsy Leste

Best veterinary clinic in town!! Gillian, Julia, Analeesa, Dr. Hayes and all other staff are amazing! Always have the answers to your questions and make sure that our pets have the best service! Pablo and Juno are always glad to come by, even on their yappy days! Wpuld definitely recommend!! Thank you!!!

Yaoltzin L

They are very professional and my cats are happy to come to this vet. I recommend it to anyone who has cats

Liz Reimers

I have been a client here for over 35 years. First with my BICHON FRISE, LACEY. Next my 2 cats SMOKEY and MUFFIN and now my 2 cats ANNIE and OREO. And I have always been very pleased with professionalism as well as the caring and comfort for my pets and me as well