Because facts matter, I need to write this. I was there when Ms Underhill had her kitty in the clinic. It is so hard when one's beloved pet is at their end. I have been there with my own sweet kitty, Miya, so I know. The vet who so compassionately cared for her and gave her (and me) such comfort when her time ran out, was Dr Mandy Simk. I can vouch for her caring and unselfish nature. And I know firsthand that she would not try to make money by needlessly letting an animal suffer. It is also not fair to expect that a vet should be on call 24/7. The fact that she even answers the phone after hours shows her caring attitude.
The day Ms Underhill is referring to was a very busy Friday afternoon (4 days ago) in the clinic. There were patients in each consulting room and myself and another in the waiting room. Dr Mandy had just returned from picking up her daughter at pre-school (being a working mom is tough!) and was trying very hard to give all her patients and their owners the attention they needed. She was indeed “in the back” but actually very busy! My doggy, Bella, needed blood samples drawn at set times for a test - and not being very cooperative. I was helping to hold her so that Corinne, the VOA, could deal with Ms Underhill and other owners at the front desk. It’s easy to incorrectly assume people are uncaring when they are, in fact, doing their best to cope with a lot of demands. Since Ms Underhill was there to deal with an administrative matter, I much prefer that Dr Simk gave her attention to my distressed little doggy and allowed Corinne to attend to Ms Underhill as best she could. Another vet could not have handled it differently under the same circumstances.
Ms Underhill, I am very sorry for your loss, but please be fair. All the best to you.