Reviews of Main West Animal Hospital (Veterinarian)

Karen Dunsby

My puppy loves going there! Staff loves Fitzgerald (Fitz)!!!????????????????????

Beverly Duke

Awesome service

Stephanie Troscinski

Friendly staff

Christina McMahon

Anyone that can ease a pet in pain and take them to beyond so gracefully, compassionately and tactfully deserves much more than a 5 star rating. Cheers to you and your team! RIP to our Steele Magnola circa Nov 2018

Peter Vargovic

The staff and Doctor's at Main West are fantastic and most importantly, caring. From the receptionists who always greet me and my pet with a smile and a helping hand when we have trouble getting on the scale to the technicians (I've only met Amanda) post surgery, who was so informed and loving, you really feel the care that they take when it comes to the patients in their clinic which is a must because my pet is a family member. I cannot say enough about my vet (Dr. Bahn), he has found alternative methods to maintain a high quality of life for my retriever who suffers with arthritis and skin issues. This is not your ordinary Vet Clinic, it is full of truly caring people doing work that they love. My wife and I thank you all!

Ashtyn Plante

There a good vet I've had 2 cats fixed there they are a bit pricey but they take care of ur pet so it's worth it

TheeCr0w

Dr Bahn is amazing. Hes the only vet I trust with my senior pup!

Spiritual Being

I tried to cancel My Beloved Pet Plan a month ahead of the date and when then told me it was cancelled and no payments would go through, they renewed my plan and still kept trying to take payments out of the account I do not use daily without permission and then did not do anything to rectify it.

Richard Bisson

Dr. Joe is the best.The staff is kind and caring and very knowledgeable .Would not go anyplace else.????????????????????????????????????????????????????????????????????

Courtney Mammarella

We have been taking our dogs and cats to main west for well over 10 years. The team they have is truly amazing. The front desk always starts and ends the visit on a great note, they are always extremely helpful and you can tell they care about the patients. We usually see Dr. Bahn, I can not say enough good things about him, the vet techs and other veterinarians at main west. We've had our fair share of health issues with our animals and Dr. Bahn always goes above and beyond what I expect every single time. The vet techs are always so amazing with our animals. Thank you all for always taking such great care of our sweet fur babies.

Leland Martel

Clean and professional environment and staff. Willing to exam an aging dwarf rabbit, which is terribly difficult to find. Handled the rabbit well, and was willing to go accommodate our wishes without compromising the health of the animal. Will considering bringing out other animals over, as well

S mommy

The receptionist that finally answered had a nasty attitude then when asked why I called which was to cancel an appointment, she didn't actually do it because I received a phone call several days later asking about the appointment and why I had missed it

Christine Whittaker

We recently had to put down our sweet 19 year old girl Lilo something we have been dreading and tried holding off because of all the uncertainties during Covid 19. Reception was wonderful helping us make our arrangements and when the time came found the staff to be very friendly and compassionate. We were happy they were able to make accommodations during the pandemic so we could still stay with her till the end and were not rushed at any point even after she was gone. We received and call to check in on us and card that wasn't like the standard generic I have gotten with other fur babies , it was personal and sincere. Thank you so much for going above and beyond to give comfort to our girl and our family.

Threasa Watchorn

What can I say? What a great caring bunch of people. Our kitty had life threatening surgeries in March, scary times for us. But everyone we dealt with was fantastic and helped us through rough decisions and only wanted the best for our little furry kid. Now he is doing great. We can't thank everyone at Main West Animal Hospital enough. Stix says thank you too.

Robin Marks

Total rip off. 400 dollars later and I got some flea medicine and told my 14 year old dog has immature cataracts. Terrible communications between staff and vet. The Vet didn't even get the information about seizures from staff, and when I had to explain situation again, there was only a suggestion of a blood test, when I had already explained what the source of the problem was. The previous owner fed the dog too much liver and the dog was poisoned accidentally which was causing the seizures. Vitamin A and copper toxicity. I gave this Vet the answer and I still got nothing in return except some flea medicine. I could have bought it anywhere and it wouldn't have cost 400 dollars. sad no wonder people don't take their pets to vets and complain about the cost, now I'm a believer. no s

Reed George

The staff is wonderful and friendly, it's a nice big sunny lobby which allows less - friendly pets to keep their distance

Carolyn Wells

Took Great care of my cats

Logan Smith

I was very happy to find a vet that would care for my pet rat. Everyone there was incredibly helpful and answered all my questions. Initial I was even shown how to properly give my rat his medication and I think I was given a good deal on the first month of treatment. They also were very caring when I brought my cat in after he ran away for a week and was sick when he got back.

Michael Pinkus

Our first visit as new clients - we felt very comfortable and they knew our dog breed very well. Hope this keeps up and from all recommendations we've had, it does.

Lisa Letourneau

Very helpful and courteous staff. Caring and professional.

Marie Hare

Great caring staff. Staff who are constantly educating themselves to stay on top of all procedures and the best care for our animals. You never know when your loved one will need a surgery or procedure, and if they do i feel confident, honoured and safe knowing dr bahn will be there.

Linda Mcvicar

We took our puppy in to be neutered. We found them to be very professional and caring. We received great information about caring for him after the surgery.

paula burgess

Exceptional service!!

Andrew Rodriguez

Friendly, professional staff.

Samantha Warnick

Excellent place. Sadly I was there to say goodbye to my baby girl but they were amazing in helping me threw the process. Great vets

Brenda MacFarlane

We brought Kipper, our guinea pig to see Dr. Davidson about a sore on his face. We had excellent service and Kipper received compassionate care. We left with medicine to heal the wound as well as provided with knowledge on the care for Kipper not only expressed during the visit but printed out to review at home. The staff is so caring and really makes you feel comfortable. We are so pleased and would highly recommend the caring team.

Georgina MacDonald

Everyone was so fantastic, friendly and helpful. The team at Main West is phenomenal and working extra hard during a trying time, thank you for all you do and for the level of care you provide our loved ones!

Storm Johns

Absolutely wonderful! Made my pets feel right at home.. they definitely know what they are doing!

Jessica M. (MsRusti)

We switched from Prince Charles over to this vet in Welland, only because we thought the service is outstanding. They treat our German Shepherd with the greatest care and she is always comfortable in their care. She is our princess and they treat her as so, which is everything I could ask for. Any questions or concerns I have, always answered the best they can without a run-around. No question is stupid and we feel comfortable as owners. The place is clean and all the staff I have encountered so far are extremely friendly - I would highly recommend.

Chelsea S

This was my first time at Main West Animal Hospital. Every employee welcomed me as I walked in. The receptionist was very helpful and personable. The vet was extremely thorough with his examination of my girl Kiwi (bunny). He answered all of my questions and was very patient with me. He treated Kiwi with care and kindness. He was very gentle with her and spoke in a gentle voice which I really appreciated! I felt that Kiwi was in good hands!

Alicia Cass

great services

Nikki Smith

Always great staff and awesome communication from everyone

Shelley Lewis

Excellent staff kind and caring

Lindsay Magrane

Main West Animal Hospital took incredible care of our dog, Cito this summer. We knew he needed some dental extractions but were unsure the shape his teeth were in. He needed quite a few more extracted than we’d originally thought and Dr Bahn was fabulous: he called before the procedure went under way to explain what would happen. I felt an enormous amount of trust in his care! The clinic has called to check in on Cito several times since his procedure which goes such a long way – you can tell they genuinely care about the health of the animals they treat. Their COVID procedure is exceptional, the vet tech team has checking in animals for their visits down to an art form. We would recommend Main West in a heartbeat to anyone, they are simply the best!!

Spotts

I thought the staff were very kind! Very patient as well! I had a wonderful experience. My pups are even happier! They took the time to explain everything to me. Honestly one of the best vet clinics I've been to in my life. Would definetly recommend!

It is me H

First time here and I was impressed with their COVID protocols. Very efficient and informative. As frustrating as it is to not be able to be in there with my cat, the vet was very thorough and explained everything to me over the phone. Staff was super friendly and helpful. Thanks to everyone!

Caroline Wharton

They're good to my Ruby ♥️

Rebecca Mcquiggan

Nice stuff patient and will answer questions

Dee Neudorf

Best place my puppies love seeing all the ladies there ????????

Amanda Turpin

Amazing staff!! So nice and caring and they always keep me updated on my dogs. Very pleased with their service and I don't want to go anywhere else.

Vanessa GonzaleZ

the best place for our beloved pets

Kat Marr

the vet is very professional, their office and seating areas are comfortable, they don't judge you or your pet, and they know how to handle nervous pets! (they cut my dogs nails and she HATES her nails cut, usually screams and pulls like you hurt her when you didnt even touch her yet) the only criticism is that they're expensive, but so are most vets

Lisa Potthast

The care we received during a heartbreaking time was phenomenal. They were compassionate, caring and very accommodating to our family and beloved elderly cat. We will continue to come here for our other pets and highly recommend Main West.

Rory T

Wonderful staff and a hospital that accepts rodents. This is the only place I'll be taking my guys.

Oogi Boogi

The vet's where very friendly and even gave my dog two toys to bring home. but the pet plan was a bad idea, i owe over 200$

Amanda Deschenes

I wouldn't go anywhere else for my dogs.

Chloe The Frenchie

Great service, friendly staff. Happy with our visit

Details Æsops Cat

It was too late to save our precious Gizmo but we must thank you for your efforts.Christmas day he was fine,2 days later he was gone.Never had a better friend...

Trevor McConnery

We recently had to put our dog Tyson down and during covid the staff were amazing. They made a difficult day a little easier to navigate.

Curtis Wolek

All staff, from clerical to vetenarians are very friendly and knowledgeable. Pleasant experiences for myself and my dog Bear on each and every visit.

Angela DiFruscia

This place makes me sick. They couldn't even figure out my chihuahua had parvo virus back in the day, didn't know how to treat my other dog who was jumped on by the larger dog and they suggested putting down my other dog just because my grandma had an allergic reaction to him. Thank god there was a women in the waiting room who took in dogs who couldn't be cared for anymore. Bunch of horrible people, should be shut down. Would give negative stars if I could.

Sarah Eckert

Super friendly staff, able to answer my questions, quick service. I have yet to actually enter the building and deal with a Vet, but so far I've been very happy with my experiences.

Carrie L

It's been several weeks since my chinchilla Hope was there after her accident. Hope had a degloving accident which resulted in her needing a tail amputation surgery. She has recovered amazingly. I can not say enough about Dr. Bhan, Amanda and the rest of the staff at Main West. From her initial appointment, to surgery day and the rest of the phone calls to let me know that surgery went well in addition to the amazing discharge phone call I received from Amanda. They even called to check up on her post surgery. This will continue to be Hope's vet and the vet I will recommend to anyone in need of an amazing exotic vet. Thank you so much for taking such great care of my sweet girl!!

Brigitte Grypma

You made me feel confident that my fur baby was in good loving hands, this is every time I bring her in, not just in an emergency. Thank You

Debbie Hoffele

The staff is very friendly

Tom Mcvicar

Took care of my dog and also explained everything. Offered options also. I would recommend

Katie Zizian

The team at Main West Animal Hospital I are extremely gentle and patient to my nervous dog. They are great with answering any questions I have, and always call back if I can’t get them on the phone right away. I appreciate everything they have done so far for me and my pup! Thank you!

Lindsay Magrane

Main West Animal Hospital took incredible care of our dog, Cito this summer. We knew he needed some dental extractions but were unsure the shape his teeth were in. He needed quite a few more extracted than we’d originally thought and Dr Bahn was fabulous: he called before the procedure went under way to explain what would happen. I felt an enormous amount of trust in his care! The clinic has called to check in on Cito several times since his procedure which goes such a long way – you can tell they genuinely care about the health of the animals they treat. Their COVID procedure is exceptional, the vet tech team has checking in animals for their visits down to an art form. We would recommend Main West in a heartbeat to anyone, they are simply the best!!

Linda

I have the most respect for this clinic.They were very understanding and patient during the most difficult time when I had to put my fur baby Shiloh down. They sent a sympathy card which was so thoughtful of them. I can not even say how much I respect each and every one of them. Wish I could remember the names but considering the situation I'm sure they understand. Just know, your compassion was so appreciated ❤

Matt Nault

Used them for my other dog and for my new dog. Excellent Vet

David Norman

Doctors and techs are really nice and know a lot of information. Trustworthy but VERY VERY SLOW.

Krystle O'Dell

I have been with this clinic for almost 11 years. Other then when I was out west. The staff are incredible and the Dr's are so helpful and explain everything to you. I would recommend them to everyone

Ken Hollinrake

We found Main West after some searching for people who care about our fur babies first and their pocket books secondly and they have never disappointed us or our pets!

Melissa O'Keefe

Main west animal hospital staff and veterinarians are awesome. They are very friendly and caring. I recommend them 100% when it comes to Caring for your pet. ????????????????????????????

Kelsey Fitzpatrick

In and out in a timely manner . sucks that the two minute consultation cost more then the required meds and pain killers for my dog . I mean they didn't even try cleaning my dogs ear . front desk was amazing and quick to help .

Darla Williams

There is a fine line between fantasy and reality. The vetranatian is not the place to find reality.

Lisa Rowe

Very friendly customer service. Called in to make an appointment and was able to get an appointment for the very next day! Due to Covid-19 restrictions, I had to park and text them my parking spot number. It took them at least 35 minutes to come out and grab my cat! What was the point then of giving me an appointed time?? It was bitterly cold out and I also haf my toddler in the car so I had to keep the car running the entire time with an impatient toddler. Other than that, service was efficient. The vet called me from inside to brief me and they followed up after a few days to see how my baby was doing. I would definitely go back again but keep in mind that I'll most likely have to wait despite having an appointment.

Ivon Ipperciel

Great care of animals but very expensive.

Ace Friedman

expensive but aren't they all? great staff

Jane mink

I brought my cat in today. They made a same day appointment with me which was greatly appreciated. The vet was very thorough and went through all the options on how I can help my cat. They caught a heart tremor that no other vet has pointed out yet and I am very grateful for that. They prescribed him some medicine and special food and went over how to use it with me. Over all I had a wonderful time with this vet and I definitely plan on coming to them for future visits.

Matthew Mikituk

They are very responsive to calls, and appointments. Follow ups are awesome too.

Caitlin Hagar

Clean, spacious, and accessible. The staff is very friendly and helpful and the Most Loved Pet (MLP) program is wonderful. We love going to the vet.

Melanie Sodka

Service is super friendly, thorough and knowledgeable! Very trustworthy and fair.

Jaz Belleville

Your love of animals and respect for our connections with them is amazing. You truly get me as a parent! My 'kids' are excited to see the vet and the techs, even when sick. That means a lot to me. I am so grateful for your insurance plan its literally bettered our lives :) In 2019 Mabel had an uti and was hematurial (blood in her pee). It was a that day emergency and even though I had to wait for a spot, they saw us and had us on our way to get better in 2 hours. We weren't even registered patients yet. I signed us up as soon as I could after that! Such an amazing, hard working team! Such love for animals and dedication to give them the best life!

maddy mcgarr

A bit expensive prices but overall nice place

Jenn Wood

Nice staff and excellent care

Mandy Clark

The staff are very friendly welcoming. They took time to explain everything and having an amazing plan for your pet. Best Veterinary Hospital I have ever seen. ???? A Big KUDOS ????

Lois Sandra Herrington

My friend takes her little dog to get her nails cut and for all other vet necessities at this clinic here in Welland. If my friend tries to cut her doggies nails she turns friom a cute little dog to some maniac animal that would attack her as soon as she saw the trimmers. But I was totally shock at when my friend took her to this clinic to get her naiils done she walked in and sat there while these people trimmed her nails...if I had not seen it... I would not have believed it. Thank you Main West Animal Hospital! Way to go!

Karie Constantino

Friendly and welcoming staff! Dr Bahn is attentive and goes above and beyond. He treats your pet as if it were his very own. Highly recommend this clinic.

Alexander

I was concerned about my girls given this was my first time at Main West and with the Covid protocols in place it being drop off only. Dr. Erin called me after their check up and spoke to me in great detail which made me feel more at ease about the whole process and their health. Thank you to the team at Main West Animal Hospital.

Wayne Robins

Had an appointment yesterday lights were off enter door was locked so went in out door that was propped open with wedge. Vet tech (with face mask & gloves on, all info says only wear a mask if you have symptoms) comes out from back and says only animal is allowed in, owners wait outside and we will call you. They took my dog in came out 2-3 minutes later asking if I wanted nails clipped I advised them to bring my dog out immediately. A guy comes out and yells at me “are you NOT aware of what’s going on” I yell back bring me my dog, he turns away swears something goes back in office moving arms around and tells vet tech to get the dog out of here. If things are so bad they should have cancelled the appointment

Kelly McKean

It was our first time here, and with Covid-19 being what it is, they were still professional and accommodating. They are very well organized with the appointment drop off set up as well. The staff is so friendly and informative, they answered all my questions and will be followingup with further details. I also had the pleasure of meeting Dr. Vaughan in the parking lot with safe distancing to welcome us to the clinic and go over my concerns. He is very knowledgeable and compassionate. I feel very comfortable here and highly recommend you go here too.

Eric Victoria

Great place could not recommend it enough. The front desk staff is amazing! And the vets are gentle and friendly.

Jaz Belleville

My 7yr old lab mix has never been sick or injured, but it was bound to happen. Wash broke his biggest molar in a couple spots and it had to come out. Dr. Bahn agreed with me, even after we went over options. Since Wash hadn't eaten yet we could send him for same day surgery! It was scary and I was panicked, but the Main West team really helped me! They talked me through the surgery and it's ancillary fees and even offered me a payment plan option! It was amazing, they took such good care of my furbaby. He's home on the mend and kinda enjoying the special treatments!

Nadine Vant Sant

Always friendly staff! Great front line service. Love the reminders and keeping me posted via e-mails on anything upcoming for my furbaby. The staff answers questions and they take their time with their patients. Never feel rushed! Great experience, love this place. Thanks to all you animal lovers!

Amanda Ventresca

I do love this veterinary hospital, but it is overpriced for my budget.

Deborah Toth

Awesome doctors and staff. They treat your animals with love and kindness!

Teri Boire

They really care about ur pets, and will do anything to make sure ur pet is healthy and happy

Su Datema

Always friendly and mindful of your furry family

Donna Domitrek

Excellent pet care

Samantha H

Since not being able to go into the vet with my German Shepherd he gets a little anxious. The Staff was so helpful and understanding and we’re able to get his treatment done!

D Woods

The vets and care team are fantastic, They truly care about your fur-babies. If you are looking for quality care and exceptional service please do yourself and your fur-baby a favor and book a visit with the Main West Animal Hospital.

Kelly Dafoe

There are no words to describe our experience today.

Vincent Tremblay

Awesome vets! Knowledgeable, friendly, and you can tell they really care for their patients and their families!

Chris Patterson

Everyone I've dealt with here, from the vets to the technicians to the front desk people, gives terrific care and genuine concern and affection for your pet.

Olivia Bynkoski

You are all so wonderful.... we have a golden retriever and a cat. Our pup is always excited to go into your clinic, you take such great care of him and you got us in so quickly for his last visit (re: infected hot spot). We really, really appreciated you helping us out on the financial side by reducing the hospital stay fee and including a complimentary nail trim while he was there. Communication, points program, and kindness of staff, techs, vets, etc. is so on-point. We would definitely recommend your clinic.

Edward Michael Hammett

Great service, professional and kind.

Frederica Weale

My daughter brought in her sick Guinea pig to the hospital. They were the most pleasant and kind people we have ever dealt with. We did not wait long to be seen at all. Even though her Pet did die there, they showed respect and empathy towards her and really comforted her during the whole process. One week later she received a beautiful sympathy card with all they're best wishes. Thanks guys you were amazing to my daughter. She will not forget that ever.

Laurie Liddon

Very caring. Friendly staff.

Tania Bubnick

Very professional and kind staff. I have 3 cats and they took great care of them everytime i needed to bring them in and addressed all my concerns. Highly recommend.

Uke Tube

Excellent bunny care in Niagara. Main West Animal Hospital is paws down "the best". Dr. Davidson is so kind and caring, plus she takes the time to listen to any concerns or stories you have to share. Our bunnies are healthy and thriving because of her amazing care.

Pete Pizzati

Super friendly and courteous staff that you can tell loves animals.

Kim Wade

Great service! Fabulous staff! So happy they could accommodate us during the current pandemic circumstances to help our poor Altai.

Mellisa-Bianca Douglas

Just moved into town, my pup had a ear infection... her vet bill came to nearly 400 just for something simple, in brampton I would of paid way less I find this location to be very pricey... considering im unemployed due to pandemic not sure I will go here again. But the customer service is amazing, beautiful people friendly and kind very welcoming minus the prices

Brenda Robinson

It makes sure our pets are taken care of

Sarah Stewart

Dr. Bhan is so caring. He fit my kitty in for orthopedic surgery last minute. Don't know what I would have done without him.

Linda Pidgen

My experiences at Main West Animal Hospital have always been exemplary. I feel like we are part of Aarons family. We have recommended the Clinic to all our family and friends who have pets. From dogs and cats to lizards and snakes.I wouldn't trust anyone else with our new puppys' health.

Jessica Todd

I came here because my current vet in st. Catharines was just to expensive and my dog was suffering. They took the best care they could of my kylo, unfortunately he passed away but they did everything they could to help and even made a donation in his name after he passed away. They are now taking care of my two cats and I look forward to their care in the future.

Rob Antoine

The front desk always greets us warmly and the vets are very knowledgeable and truly love animals!

Tania Holjak

I absolutely love bringing my dog to your Animal Hospital... Everyone is so kind and caring ❤ and that means so much to me!

Chelsey Windsor

The staff are so knowledgeable and willing to provide you with any information you may need. Even during these difficult times they have managed to make this experience a safe and comfortable environment for both you and your pet! They have a wonderful staff and fantastic service!

Teresa O'Neill

Dr. Bahn is an exceptional veterinarian. Thorough and compassionate.

Carrie Honsinger

Great service, friendly and professional staff

Tom Wilkinson

I wish I could give more than five stars to this clinic. They write the book on how a veterinary clinic should be run. They are always courteous and professional on the phone, and you can hear the smile in their voice every time you call. You can also hear their concern, and their willingness to help. The techs are amazing, and again, professional and friendly. There is never any doubt that they are committed to the health of our beloved girls, Arrow and Sailor. The doctors are friendly, committed and are never in too much of a hurry to answer your questions. They take the time to explain things in terms I understand, which I am grateful for. Kudos to Dr. Katie and Dr. Joe, mainly because I usually see them. When the doctors are in the examining room with me, I feel that they are feeling my concern about my dog's health and they make it their concern. All the doctors are 100 per cent committed to the good health of our dogs. One of the vet techs took the time to come out and sit down with me to talk about the monthly pet plan. Once I found out she'd put her mother on the plan, I was sold, and have never regretted it. absolutely worthwhile for peace of mind! I would recommend this clinic to anyone!

Trevor Martin

You hear a lot of horror stories about vets and vet bills, it seems every pet owner has one. You're not going to find the same here. All of my pets are patients at MW and every single staff member takes every step possible to ensure a high quality of service for each of them. The folks behind the counter are always the epitome of courtesy, eager to help and genuinely interested in your pet's health and wellness. And the doctors ... My experiences there have been with both Dr. Bahn (sic) and Dr. Kelly. Those two are exactly what is missing from medicine. Dr. Bahn managed to calm my incredibly excitable lab after he had gotten an injury on his paw, treat him and wrap it up. And Dr. Kelly was with us from start to finish of the illness and recovery of one of our cats with hepatic lipidosis. There's an honesty, a desire to help, a strong sense of caring and community that I haven't encountered with other vets. Every pet I have will continue to be a patient there, and I would recommend that anyone who cares about the health and well being of their furry companions does the same.

Patricia Persaud

This was our first appointment and even though we didn't get to meet with the Dr. face to face, our phone conversation with her was a very positive first impression.

Julie Majkut

West Main Hospital was able to take my pet in immediately to get looked after as oppose to waiting five days. The staff were friendly and helpful and very thorough in the care and testing of Envy .. Thank you very much to all staff and Dr. Cadie .

Margeret MacDonald

They’ve denied to help a lady with her very ill pet rodent, had no problem taking her money though. ????

Alyssa Klassen

Always great! Keep up the awesome experience.

Jamie Morton

Nice veterinary hospital. They are very professional and kind.

April Stoughton

I was very happy when I left. I felt very comfortable about the information I was told about my dogs surgery. Everything was explained very well and I never felt like I was being “sold” on anything. I have been searching for a vet I feel comfortable with for a while now and I think I’ve found it !

Peter Jones

Very talented and caring staff

Chantal Visi

I have always loved Main West Animal Hospital for it's people and it's service. During COVID you are doing a stand up job in caring for all your patients and their parents in the most efficient and safe way possible. I so appreciate you and your team. Please be well, be safe! Sincerely, Chantal Visi and our zoo at home! Cooper, Delilah, Nutmeg, Bean, Sprout, Chunk, Crypto, Graham and Pheobe!

Christina Evangeline

Good clinic, quite busy. Has double doors for entrance and exit so dog's do not have to have contact if needed and are less likely to escape if loose. The staff I have met all seem to be very nice and none of the pets seem scared of anyone there. Potholes in parking lot entrance need some work though before it causes someone to need auto repair after their vet appointment ????

StarBerry Boo

Dr. Bhan is wonderful with my rabbit, would reccomend any other bunny owners to him!

Karen Cyopik

What a caring and knowledgeable staff. They are doing a great job teaching us to properly feed our over weight cats!

A Googler

Excellent

Wendy Jones

I walked in crying because of my sick cat and walked out with a smile....Such wonderful staff....so genuinely concerned fun and kind.

Genevieve Garcia

My boy Steve was treated here by Dr. Katie. She is a wonderful Dr. The staff were supportive and understanding when it came to Steve's end of life choices.

Sandra Cooney

A vet whom cares about you and your pets. Amazing experience and my puppy recovered same day! Thanks to the entire staff.

Marlene Marks

We are new to the area and chose Main West Animal Clinic based on the reviews. We have used them twice and are very pleased with the service they provided. One of our cats became suddenly sick and they were able to get him in right away. The staff are very professional, friendly, understand how important our pets are and give us the time necessary we need to feel satisfied with our concerns. They have also organized a very safe and effective way to provide animal care during the pandemic. Thanks a million!

Suzanne Prevost

Very good animal doctors took really good care of peanut today .

Lauryn Longo

Began lovely with the original couple who worked there. Then once they left, my dog was petrified to go. She would be taken into the back without us, having who knows what done on her and then she'd come out smelling like feces and pee— then we'd have a bill for whatever was done to her in the back. Not happy what so ever. We didn't even get to talk to the vet techs at all. What if we had concerns? Questions? Whatever! Very unhappy with Main West. So glad we switched vets.

Age Z

You can tell everyone who works here genuinely care about animals. Everyone went above and beyond to help me with my itchy doggy. We haven't yet figured out the cause, Ihave nothing but confidence that we will though! Thanks everyone.

Kathy Cumming

Clean, organized facility with a friendly, kind staff. Dr Bhan was exceptionally caring in his treatment and examination of my very sick cat. I would recommend Main West Animal Hospital for your pet's health needs.

Cody Noel

Great staff explained everything clearly and directed us on how to give medications properly

Cody Noel

Great staff explained everything clearly and directed us on how to give medications properly

Kristyn Robins

I'm torn about this place. I love Dr. Bohn, he's the best - knows his stuff, is thorough and realistic.. BUT the only thing that drives me nuts is the CONSTANT up-selling at this clinic. These past two weeks (definitely not the first time) I have had constant text message and FIVE voicemail "reminders" about my Pet needing a wellness checkup.. or vaccines.. yadda yadda.. it never ends. Im surprised they havent asked me to sign up for Dog Yoga yet. I know there is definitely incentives for the frontline staff to sell and book appointments, but its TOO MUCH. Recently they just went ahead and left a message that they booked me in for a rabies vaccine, without me even requesting it. I was out of country, and now this creates work for me - the customer - to call back and say I don't want it - then get a subtle guilt trip from the somewhat condescending girl on the other end. Yesterday I picked up flea/tick meds yesterday, and sure enough I couldn't get out of there without them guilting me into a heartworm check and then their scripted story on how a few dogs died last year. YES, I GET IT. I am a good pet owner, but sometimes we need to draw a line because I have spent well over $5,000 - $10,000k last year on my pets alone. Great clinic.. but c'mon guys, let's ease up on the up sells.. I shouldn't have to leave your business frustrated and somewhat shamed that I havent booked my pet in for every darn vaccine, wellness checkup, fecal test, or god knows what else you require of us. I know it can be disguised as "genuine care for your pet".. but.. yeah.. not my first time at the rodeo. It shouldnt be money first, then service, it should be the other way around.. and I just feel like a big ol' wallet to this establishment.

Daniel Marquis

The people are extremely professional and I highly recommend them

Jordan Anger

Honestly, I'm disappointed. I took my cat there because he had a lump in his mouth. First they told me it was a autoimmune issue. The problem didn't go away we took him back and without any tests they told us it was probably cancer. Told him to a different vet. Only to find out it was a infection. A severe infection. If they had taken the time and actually run some tests, maybe it wouldn't have been an 800$ problem. I've decided to take my pets else where from now on.

Margaret Burd

I went there when I had a dog excellent service.

Jason M

Nice animal hospital with decent care and attention for our family pets.

Bia

Only vet I will go too. They were extremely warmhearted and caring when I had to put my cat, Benz down. Dr. Natalie and her team were amazing and followed up to see how I was doing. Gestures like this from a vet are thoughtful and do not go unnoticed. They are easy to get ahold of and quick to make appointments. Fair pricing. I recently adopted two kittens and will continue to bring them here. Thank you guys!

Nora Bock

Staff is very friendly and so are all the veterinarians!

Tara Ryan

Fantastic clinic! They are so compassionate and take such good care of every animal who comes their way. Highly recommend Main West Animal Hospital!!!!

Nikki Nelo

Best vet Dr Katie

monica mitts

Horrible money grabbing place So your pet a huge favour and go elsewhere Dr Bahn is especially money hungry Puts money before pets care I would not trust him and I think he's the owner of that place so that sets the standard one star is too much

Sarah Maureen

Everyone was extremely kind at your clinic. From booking the appointment to not even having to wait long when we got there, everythong was done very efficiently. Loved the doctor. He was so awesome and informative.

Ella RoseDay Marten

Friends dog goes here. They take good care.

Order Department

They always tell me to bring my dog somewhere else when I call (no available time) even though I pay all my bills on time and this is the 4th animal I have brought there on a regular basis. Not there for the animals. I'm sick of being turned away when I call.

Claudia Perez

They took care of my family member better than a human doctor. I am so happy and thankful with the care and attention I received from Dr. Bahn and staff. I wish I lived closer so that I could make this my dog's regular doctor.

Coressa Beeke

just a question how much is spaying or neutering a bunny at the main west animal hospital?

Jessica Trapani

After only the best encounters with their team, and an initial meeting with the Manager, I was expecting a call/email back from her considering the circumstance. Krystle does not return messages which is completely inconsiderate for a manager representing the clinic. After posting this review, my file must have been flagged because the care they took for our dogs at our appointment a week ago was neglectful and unlike any way an animal should be treated.

Aimee Lloyd

3 years ago I moved to the Niagara Region and brought along my sweet pup, Douglas. I relied so heavily on Google Reviews to point me to the best vet clinic in Welland and it brought me to Main West Animal Hospital. Without any doubt, the staff here take great pride in their work and ensured my boy was well taken care of. He even got excited to visit the vet, because they had all the treats. Unfortunately, we have now moved out of the region but for anyone looking for a vet, this is the place to go!! They deserve a 5 star rating!

Karen Morgenweg

Great customer service, courteous and helpful in all our pet’s needs and foods.

Ashleigh Brown

Main West was amazing when I took my bunny Maple to them to be spayed. I loved this place as soon as i walked in. However, even from prior conversations with staff, i could tell that they were very patient and well organized. They genuinely do care about the pets in their care. I even received very useful care tips! As well as follow up calls to check on my bunny's progress. I would 100% reccomend their services.

Derene Harriettha

The staff at Main West Animal Hospital are amazing. So caring, friendly, helpful and knowledgeable. My dog needed a very in-depth (3 different things done to her back leg) uncommon surgery that we were going to have to send her to a specialist for, but because of the very high cost and no surgeron willing to attempt it, it was not an option. The surgeon at Main West spent 45 minutes on the phone with us after our initial appointment to go over our options and explain everything in great detail. He was able to perform a surgery that was much more affordable and was willing to work with us to stay within the budget that their financing approved us for. Mollys leg was such a mess he was caring enough and felt he needed to do something. We were warned ahead of time that it may not be a permanent fix and she might not be as active as she was before but it should give her a good quality of life for many more years. Thankfully Molly would rather swim than go for a long walk and he said that should not be a problem. It has been just over a month since her surgery and they say she is doing great. The vet tech that we are working with now is also incredibly knowledgeable and helpful and has started teaching us physiotherapy to do at home. I can't say enough good things about their staff. Always running on time and once you are in for your appointment they never make you feel rush. The clinic itself is in a cute little building, it is very clean and there is a little store on site. Molly loves going to the vet even though she has been there quite a lot over the past 2 months for something that is not very enjoyable. Thank you to all the staff at Main West. You truly are amazing, caring people.

Heidi Munro

This animal hospital is awesome & the girls running it really know their stuff!!! Keep up the good work!!

Jennifer Wolf

Dr. Bhan came in on his day off to save our cats life !! The staff are friendly and know what they’re doing!! God bless you all and THANK YOU!!!

Sandy Que

Main West Animal Hospital was there right away when I needed them. I called in the morning after having been at the ER Vet Hospital the evening before. They brought me in with Keisha within a 1/2 hr, took blood work and processed it in-house right away. It turned out she had pancreatitis. They gave her an injection for pain, told me of an over the counter med I could buy myself to help her and gave me instructions on how to modify her diet. They have also called me to follow up on how she is doing. I would highly recommend them.

Kim D

Fantastic Animal Hospital. Friendly and very helpful staff. Dr Katie is a great Veternarian. She helped my daughter out so much with her dog. Thank you very much Dr. Katie and staff for everything you have done for my daughter and her Dog Tinkerbell!

Brenda Searight

We just lost our cat Bo who we had for 14 years. He was a beautiful Maine Coon who was 14 years old and full of fun, laughter, surprises and at times utter silliness. He became diabetic about 2 years ago and was on insulin doing pretty good for his age. We had to take him in a few times for unexpected vomiting and blood. He was examined and we were told to leave him in to have a glucose test done. So sure, we left him and the conclusion adjust his insulin. This happened multiple times. After watching Bo struggle with his balance and control of his bladder, once again a call was placed. Bo was brought in again for YES a blood glucose test. This time I get a call that they have taken it upon themselves to take an xray because they felt something wasn't right. OK, fine. Why didn't they call me first? What was the issue and just why take the film and inform me after? The results: Bo had a huge mass, pressing down his bladder, his intestines all of his organs were being effected. Prognosis: an attempt at removal of the mass with no guarantee or of course putting him to sleep. We were devastated. Why didnt they do this kind of investigating sooner? Bo had been coming in for multiple appointments and had blood work, urine tests but yet no one felt a huge mass?! It didn't grow to that size in two weeks!! I feel extremely sad that Bo is gone but completely let down by the person who was supposed to be looking out for him! I will not tell anyone where they should or shouldnt go. There are some extremely kind and wonderful people in this office and to them I am grateful. Thank you. I do however want to remind this owner that there is more to your business than money! Listen to your customers. When they say they know their pet's behavior, believe them. If they say the animal has had the same symptoms before LISTEN!! It's time to be more co-operative about our pets care!!

Toni Quinn

Attentive, informative and great follow up. Thank you so much.

Rhonda Leeuwenburg

The best doctors in town. You get what you pay for. Totally worth every dollar spent. They know their stuff!!

Jamie B

Only been here with my cat a few times but they were wonderful! Took good care of my fur baby and they are very friendly

Jamie B

Only been here with my cat a few times but they were wonderful! Took good care of my fur baby and they are very friendly

Chris White

What a great team of care givers for our animals.

Rachel G

My dog loves coming here! She never fears going to the vet =)

Tim Winker

Dr. Bahn is excellent with our dogs!

Jason Marttila

Fast friendly people

jonathan macleod

Staff are great and the service is incredible

Christina Evangeline

Good clinic, quite busy. Has double doors for entrance and exit so dog's do not have to have contact if needed and are less likely to escape if loose. The staff I have met all seem to be very nice and none of the pets seem scared of anyone there. Potholes in parking lot entrance need some work though before it causes someone to need auto repair after their vet appointment ????

Nancy Kovacs

The people there are very compassionate. I would recommend Main West Animal Hospital to friends and family.

Cameron Pearson

Decent, doctors are hit and miss some are great some far from it. Very, very, very expensive but if you can get past that it's a decent vet.

Stephen James (uoft93)

Best care my animals have ever had. Charlotte is particularly fond of going in.

mike thorne

So caring and compassionate. It made the worst day of my life a little easier to deal with.

Nikki Clix

Very knowledgeable, kind, and provide great care for my furbabies!

Robin Comtois

The kindness and compassion when dealing with the end of life of our wonderful Minni was very much appreciated. Thank you so much. Robin and Julia

Emily Barton

I went in for our first visit. On their website it said there was a special for new clients. My dog had a basic exam and a rabies vaccine. The bill with tax came to $160. That was way higher than I expected and certainly no special rate.

jp genovesi

Excellent

Teanna Brown

Dr. Bond and his staff were exceptionally compassionate and understanding not only with our fur baby but with us as the ones to make decisions on his behalf. Thank you for all you have done for us and our family.

Tom Murphy

They care about your animals and give you the facts and information you need to make decisions. Very friendly and knowledgeable staff. Thank you to all the staff

Jeff Ruller

Had an emergency one night. Dog had pulled a nail and needed attention. Although quite busy and close to closing time the staff at Main West Animal Hospital took first rate care of and promptly helped her. Compassionate and professional care was given.

Monique Gibson

Amazing staff and friendly

Paula Boucher

Only in it for the money does not care for the well being of the animals. $800 later with no answers. Prescribed special food and antibiotics without diagnoses. Moved to another vet immediately.

Rick Hall

Dr. Bhan had to remove a sizeable growth on the "private part" of my rescue dog from Cairo, Egypt. A sensitive operation, I'm sure, all trace of the growth (that was oozing blood) is gone. KIki is now acting as the happy puppy she is meant to be.

Ash Mae

When the vet is just to busy and the vet assistant has zero compassion ...wont be bringing my dogs back here

Grant Winterton

Great staff, wonderful caring people. Over the years we have trusted the care of all our pet to them. We recommend them to all our friends.

Karen Wall

Everyone is so friendly and caring. Positive experience. Made sure I knew what was needed before visit and follow up phone call the next day is amazing service.

Janice Hansen

I am always very happy with the care and service I get from Main West Animal Hospital. I feel they really, genuinely care about our pets. I also feel that my 10 month old pup, Nella, loves going there. She's treated with respect, and everyone there loves seeing her. It really bothered me to hear about that "other" vet at that "other" hospital a month or 2 ago. He should have lost his licence, I haven't heard if he has or not. We expect vets to care compassionately for our pets as much as we do, and as laymen, we don't have the knowledge that they possess. Therefore we trust them. And when that trust is violated, vets like that so-called vet don't deserve to be in that capacity.

Ej Nones

The staffs working in this location are enthusiastically cheerful and knowledgeable. They make the visit convenient for both staff and customers. Doctors and veterinarian are professionals, have great work ethic and let you know every piece you need to know. Covid protocols are easy to work with and straightforward. 10/10 will bring my pet here again.

David Polich

I have been taking my cats to the main West Animal Hospital for years. The veterinarians and support staff have changed over the years. What has not changed is the very friendly, caring and NO pressure service that I always receive.. ... most recently on 21st December 2016.

Susan Caperchione

The care they have for our pets

Samantha Addario

I always get exceptional service at Main West. The vets, technicians, and all staff are exceptionally compassionate and accommodating. They have gone out of their way for us on a couple of occasions and are always so cheerful and happy to do it. My dog is very well-loved and cared for there.

S monmy

The receptionist that finally answered had a nasty attitude then when asked why I called which was to cancel an appointment, she didn't actually do it because I received a phone call several days later asking about the appointment and why I had missed it

Joshua Svenson

Brought our very sick cat in to this hospital, he had fatty liver and was very sick. Normally a pretty bad prognosis I guess. He was hospitalized a few days and treated. He is doing fantastic now! The staff and the vets we're wonderful, very caring and explained everything to our family very well. Although it cost a lot, it was worth every penny and our family was clearly informed on what the costs would be. Thanks so much for saving Sebastian, I don't know what our kids would do without him.

JOANNE NIGHTINGALE

Staff very pleasant. Love the comfort of annual fees.

Dan Bouchard

Great staff. Very caring and honest.

Caroline G.

Front door smashed a hits you while you struggle to get in with your pet carrier and then 5 people chit chat behind the counter while you wait and are already late for work.

Madisson Leboeuf

I've heard so many good things about this veterinary clinic and gave them about six visits with my four animals. I always walk away with a hefty bill to pay, having to wait 15-30 mins after my appointment time to be seen and no progress in one of my dogs who repeated got ear infections, just some steroids to eliminate the current issue only for it to repeatedly come back with the same treatment over and over again. They were rude on multiple occasions and seemingly implying that I was a bad owner for not wanting to do further testings that comes with another $300 to the bill. Not to mention that it's $110 just for them to simply look at the pet. I am not satisfied with the service and will not be returning.

Lisa Irwin

They were able to see my little girl quickly and advise of her issue. The way they do business during this pandemic was great!

gayle corey

Each and every team member whether it be veterinarian, veterinary technician or staff behind the counter provides excellence in care. Behind the science of dogs and health issues they face, are people committed and visibly passionate about their career. Also, real-life experiences with their own animals, who have/have had the same issues, are shared to show they honestly understand what a pet owner is experiencing with our own animal. The knowledge base, compassion, empathy and understanding are an integral part of why Main West is the only veterinary clinic I will ever entrust my pets with. Another huge factor, for me, is the honesty given when speaking of an animals diagnosis and/or prognosis, even if it hurts. The animal's needs are put before the business' needs. Main West truly is unsurpassed in quality of care for both the owners and the animals they treat.

Julia U

Amazing vet! Katie is so kind and sweet, great with Otis. The team at the desk r all super friendly and helpful. Highly recommended .

Charles steele

Always provides amazing care for my ferret.

Janis Green

We used Main West Animal Hospital as our family veterinarian when we lived in Welland. We moved to St. Catharines, and sent our last two pets to very good St. Catharines locations but we decided to go back where we started out. We were very please with our puppies neutering and his recovery has been exactly as we were told it would be. It's been a week now and he's active and healthy. We're pleased.

Debbie Chong-Ferro

What can we say, it's just a little over year since our dog Chance had surgery by Dr. Bhan. Due to unfortunate circumstances Chance encountered additional medical issues. Dr. Bhan was quick to react and took immediate action. Throughout Chance's recovery he couldn't have been more professional and sincere during the entire process. The staff that included Joanne, Amanda, Christina, Natasha and all the others we're sure to have missed in this review, were so accommodating, helpful, friendly and patient with us! We wouldn't hesitate in the least to recommend Dr. Bhan for any service required or Main West in general to bring your loved pet in whether it be for a regular check up or surgery.

Shannon

My dogs absolutely love going here. Regular visits, Operations have all been great and excellent costumer service. Only reason for the 4 and not 5 is because I wish they were a bit cheaper in charges.

Doug Pirson

We have gone to Main West for years and can't say enough regarding their professional and caring ways. We have Dr. Bhan and recently had to say good-bye to our gentle giant Enzo. Dr. Bhan cared for him from 8 weeks old until 8 1/2 yrs. and was with us on his final day. We couldn't ask for a more caring and compassionate caregiver for our boy. The staff has always been great with us as well. Keep up the good work all!

Rachel Lambert

Decent vet, quick & easy to get in when needed with a sick Doggo.

Mary Lynn McConnery

They are always so great with Mia!

Therese-marie Macri

It is with great sadness that I am writing this. My sweet boy Hunter left us yesterday. As difficult as it was, my heartfelt gratefulness to Dr. Vaughn. As you have cared for Hunter, you have always had his best interest at heart. You have always been informative, answering in detail all questions and concerns. Dr Vaughn, I will be forever grateful to you for spending my sweet boy Hunter's last moments with him. You are a Blessing to all our loved ones that have had the honour to be cared by you. Thank you Dr. Vaughn.

Kenny Kish

Personaly have had some issue with the vet i was very stern on wanting a insurance plan for my dog not a welness plan i was told i was getting pet insurance for 135 dollars a month later to find out that i was not signed up for what i was told i was being signed up for and after 10 months of payments i found out the hard way i was paying for a maintenance plan and had zero coverage when it came to a hernia operation and tumor biopsy. Needless to say i paid a thousand dollars out of pocket.

Michel Lukacsy

The doctors and staff at Main West Animal Hospital have provided, through the years, and continue to provide, exceptional medical care to our feline family members who consistently receive the utmost in professional care. We extend our sincerest gratitude and heartfelt thanks to Doctor Joseph and Doctor Aaron, as well as to all employees, for their must appreciated compassion, care, love and dedication.

Katie Houchin

Shane was extra helpful/friendly during the scheduling process (made me laugh when I wanted to cry because my cat was sick). Dr. Debbie came out in the cold to update me on Oreo when she couldn't reach me by phone- it was freezing out, and she explained everything so thoroughly even though I'm sure she wanted to get back inside ASAP! Karen called a few days later to check in on Oreo which made me feel feel extra safe having Main West as Oreo's primary vet clinic. Thanks! I hope I don't have to go back for anything other than routine vaccinations/check ups, but if I do I feel comfortable knowing you will do the best for my little old-man cat.

Vanessa Lockhart

Dr. Aaron is wonderful however, he was on vacation. Needless to say my experience was not good. The "manager" there was rude and cold. She did not care for my dog, more interested in my money. Dr. Aaron cared more for my dog, she was first and he listened.

Ange Burse

Great care! Highly recommend. Been going here for many years.

Cherie Hartless

Such a great clinic! Staff are always friendly and helpful. We have always been able to get in quickly when needed. They obviously care about the animals. Would totally recommend.

Lori

Staff are very friendly, understanding and compassionate about their jobs. They treat all furbabies and other types of pets like they were their own. Highly recommend Main West Animal Hospital.

Brian May

The staff and Dr.Von are exceptionally professional and polite.Our pets are well taken care of here, The premises are kept very clean and sanitary at all times, we need more such animal hospitals that offer such exempalary service and caring hearts for animals.

Jessica H

Great service

Beah Humphries

This place is amazing. Although I live an hour away now, I will happily make the drive because I no longer want anyone else dealing with my animals. When covid was at its peak, this clinic was terribly busy and running with less staff and vets than usual. However, I found a lump on my guinea pig and after only 1 days notice, hoped they could fit me in for an assessment. When I came to pick him up, the clerk told me they put him in a surgery and got that lump out no problem, AND they only charged me for the assessment! I am so grateful that in the parking lot full of dogs they managed to see to it that my little guinea pig was taken care of. I recommend this clinic to everyone, I am so grateful for that.

Jordan Wilson

Staff is very compassionate, and professional. They really went out of their way for us today.

Ashley —

They took care of our happy boy! The staff was great... And Dr. Katy truly went above and beyond.

Nancy D

The staff is always friendly, compassionate and caring. I really appreciate the follow up calls to check on my pets after our visit. The electronic reminders and emails are a great help to remind me of appointments. I will always be grateful of the ongoing support with Dawson. I am comforted knowing he is in the best hands while he goes through his struggle. Thank you Main West.

Leslie Biederman

I gave one star , this is why. Covids made the staff and doctors nutty. We are being punished and not allowed in with our dogs because we are not vaccinated. We have had covid and so have our two dogs. Last year we aloud the staff to come out to our car to get our dogs. Something happened to our ten year old pug when he was given his shot. He must have yelped because he had a hard time walking for about eight months and you couldn't touch the spot where he got his shot. And now we are not allowed in because we're not vaccinated. Shame on you!

Sonia Lomond

I found my lil fur ball on kijji .The previous owner had been taking her to Main West Animal hospital so I continued as they had her records. I have to say I am so happy I did. It's been 9 years and they have been absolutely wonderful. My lil princess is in good hands there. Thank you all so much ????????????????????????

Martha Luna

Staff is so friendly and I feel like they actually care about the animals

Grace Wong

Professional, courteous and friendly service. I truly appreciate Dr. Olivia, Carter and Sierra. Their understanding of my love and concern for my cat gave me confidence and comfort that she received the best care. Thank you and God bless!

Jo Schzar

The most caring animal clinic, pleasant staff, professional doctors and a real pleasure to have such caring staff.

Michelle Alkerton

I couldn't get Gizmo into his regular Veterinarian's office in an emergency so they recommended I try West Main Animal Hospital, and I'm glad I did! Shane at front desk was very caring and kind and they were upfront with me from the beginning about cost and procedures. Dr Bhan was extremely informative and helpful, showing true compassion and caring for my fur baby. I'm so grateful to West Main Animal Hospital and Dr Bhan for seeing my Gizmo. I have 2 dogs and I will be bringing them both to this office from now on.

Nicki Meijer

Lots of vets price gouging these days - appreciated that this clinic did not! Was also able to get in same day, which was amazing! Staff was very excellent. Hope it’s not for a while, but will definitely come back here

D Snyder

great staff, thanks for all your help

Joanne Narducci

All the staff were very friendly and compationate. The Vet Dr. Mike was very knowledgeable and patient he answered all of my questions and gave me some advice in case the Meds don't work. He had some very nice things to say about my dog so I knew he had taken time with her. THANKS to ALl of the staff there.

Bonnie Sneath-Servos

Awesome staff - they really care about your pets and it shows!

Jessica Plouffe

Everyone I have talked to so far has been incredible . The staff and doctor were super helpful, knowledgable and pleasent. So happy that I went to them for our new kittens. So far, very impressed. :)

Mitch Lapointe

They charge double to triple what other vets charge for the exact same services. They perform things you don’t ask for and charge you for them. We paid $446.22 for an examination and paperwork to travel with our dog, while another, bigger vet charged us $143 for the exact same service. DO NOT take your pet here and warn others. They only care about making money.

Tiff Izsa

Large business where your pet absolutely will not receive individualised care. Expensive and unnecessary tests are routinely recommended here. Was misinformed and lied to by the friendly - but ultimately ignorant - staff and vets.

Claire McCarron

we had to euthaniz our 17 year old dog. They were awesome.So understanding and caring

Margaret Zaleski

Great staff and veterinarians!

Jennifer Latham

I have been going to the Mainwest animal hospital for about 19 years now. In the past dr Zeller(now retired) had helped me through so many challenging experiences. Now the new staff is just as helpful. I am very thankful for the MLP program too. Keep up the good work everyone!! Shout out to Rachel too!!

Sean Penny

My poor Thor was so sick and you all found the time to squeeze him in to see him and that saved his life

Peter Blaker

We took our three dogs to main west animal hospital,can not begin to explain our experience but all try. The staff was extremely helpful,polite and extremely happy to see our pups. While we were in the room with our vet,he was extremely kind,helpful and knowledgeable and kept me in the loop of what he was doing and why he was doing it. I would highly recommend them,we will no longer be looking for a vet as we found ours. Thank you guys

Glori Godon

Excellent friendly service for my fur babies.

Kaitlin Turner

All the staff have always been wonderful with our MANY of visits. They have always been compassionate in all situations (lost 3 cats in about 2.5 years (Cancer, Age/Tumor, and one with an Autoimmune disorder)). They currently care for our Dog and 4 cats. When we first started going there they were the only vets out of 4 places that could figure out what was going on with my dog. Since then it's been a manageable issue and we have been going there and to their sister vet for about 8 years now (when we moved cities but are now back at Main West now that we are more local). I highly recommend them!!!

Summer Davenport

I feel safe leaving my cats here to have medical treatments and procedures. Aswell as other services such as nail trims. Friendly vets who care about your pets safety and comfort. Receptionists are also very knowledgeable.

Grant M. Winterton

Best vets around here.

Alexis Higginbotham

Best veterinarian services around. Always friendly, accommodating and treat my dig and I with the utmost respect and care. Great team!

CC

Main West is the absolute BEST !! They saved our girl Neako at 9months old & she is now almost 9years old ! Dr Bahn & his staff truly go above & beyond When our golden gets excited to go to the vet every month for her cartrophen injection that says something????

DJ_LS72 DJ

Great place! New to Welland and they made me and my dog super happy

Nolte Liske

Honestly everybody is so amazing there It's been a pleasure booking appointments and getting my questions answered from Hillary. The doctors really being able to be there and help you understand to understand the steps and different techniques and ways to approach your animals care. We left A long time ago after our last cat Fritz died And I'm so happy that I'm back with you guys honestly hands down 10/10. I've never seen one of my animals happy to go and come home from the vet

Cindy Ransky

Staff is always friendly and the dr offers great advice and reassurance. The clinic is also very clean????

Jim Barker

Although they did a good job on my dogs surgery and were kind and respectful at all times as all veterinarians the bottom line is money not the care and welfare of the animal if you don't have the large sum of cash up front then your beloved pet will suffer and die. They don't care!!!

Mary Grosse

My dog was not feeling very well and had to be seen. When I called the Vivienne was very quick to get me an appointment that day. Dr. Bahn went out of his way to be there for Chinook. I really appreciated the care that was given. Chinook is feeling better. Thank you :)

Dan Robichaud

Very friendly and happy staff they really make you feel welcome.

Jonathan Huber

The staff are great. They care for my dog like he's one of their own pets.

Jennifer Glanville

Went for initial visit with dog as new patient and required refill on medication. Visit went well and they were going to order dogs medication. Was required to pay ahead which is something I have never had to do but ok. Was told prescription was $65.00 approx so paid for it. Went to pick up and apparently I still owed them more money. Turns out this refill that I have typically paid $50 - $60.00 for was now costing me $115.00. WOW WOW WOW WOW WOW.........OUCH!!!!!!! They told me it all had to do with their supplier. Maybe they should think about obtaining a new supplier who does not overcharge customers for medication??????? Inquired at a few more vets and their cost would be around $50.00. Been in this town for 7 months and sadly still looking for a vet I can entrust my three dogs to. Three times the charm????

Chelsea Mitchell

Wonderful team of people working here, always treating your pets as if they are your own. So kind and considerate during the good times and also the very hard times.

T

Great customer service, they are so accommodating and caring. Highly recommend ????

Marissa Dakin-Lachance

Dr Aaron is fantastic! He took care of my chinchillas and surprisingly knew quite a bit about them. The staff was great especially the vet technician who helped explain the medication and how to bandage my chins leg after he had injured it. They even fit me in for same day appointments for time sensitive issues with them which is highly appreciated. They really helped inform me as well. Being a student studying in Animal Care, they would help explain to further my education while I was there as well. Thank you everyone for keeping my chinnies happy and healthy!!

That's What She Said

The staff are very nice. However, if you have rabbits I would highly suggest you either know what veterinarian you will be seeing (as not all of them may be as well versed in rabbit care and diagnosis) OR my stronger suggestion is to go to Martindale Animal Clinic in St. Catharines as they have a vet on staff who is a as close to a rabbit specialist as you will see without travelling to the Ontario Veterinary College in Guelph. I am a bit disappointed in myself that I did not research better. Again, nice staff but being being nice does not mean you are receiving accurate care and/or diagnosis. I will likely not be returning to this vet clinic for rabbit care.

Laurie Martin

Love the staff and the Veterinarians at Main West. They have always treated my dogs with so much love and respect. It starts when you walk in the door and never stops . Always willing to help if you call. Every Vet we have dealt with takes the time with the animalsame and we have never felt rushed. Just a great warm feeling you can feel their compassion for animals.

reaganne Schuchard

So happy that we found such a great vet for our babies !!! I'll never take them anywhere else !!!! ♡♡♡

Sarah Clarke

MWAH Took my dog in quickly to have a surgery. Dr. Aron was super informative and comfortable to talk to, he solidified my decision for surgery and gave his professional and honest opinion, while also assuring me by speaking in terms I could understand. The rest of the staff was also very friendly and all looked happy to be there first thing in the morning. I am pretty sure they were all smiling the whole time I was there. Lol! :) They gave my dog amazing care and considered how far our drive was when figuring out a pick up time for her. They also called post-surgery to make sure she was doing well and how much of a great dog she was. I had a great experience and I will go back to this clinic if any other surgeries arise for my dogs. Worth the drive from the GTA if looking for a well-run, inviting and reasonably priced veterinarian.

Tina Ferrari

I spoke with Claudia and Amanda and both were amazing. Very knowledgeable on the phone and very detailed to Birkin's care and aftercare instructions. They seemed very empathetic and caring of my boy. The hospital was very well organized in the curbside drop off and pick up. All staff interaction was met with lots of enthusiasm and smiles. Highly recommend these wonderful health care professionals for animals to anyone with a beloved 4 legged friend

Jamie N.

I had been a patient of theirs from 2017 until early last year after having 3 serious misdiagnosis in the span of a couple months for both of my cats. Colby was diagnosed by Dr Bhan as having a hyperthyroid requiring pills twice a day to get his levels down, and then were told to come back in a few weeks for another blood test to see how it was working. We went back for the other test, and we asked him if the dosage could be lowered if his levels were down, Dr Bhan told us that never happens, and to keep it the same. Meanwhile his brother Felix was having issues with eating and was occasionally peeing blood so we took him in, and saw Dr. Joseph first, who didn't even look inside his mouth and said that he had cancer. After getting home still in shock, and talking it over with family; I arranged to have another Dr actually look at him to get their opinion. It was Dr. Bhan. He said that the mouth issues was because of his teeth and that he needed some removed. He also took blood tests and assured us that his kidneys were fine and the blood was a urinary tract infection; after we specifically asked numerous times to be sure he would be fine. We ended up going ahead with a quoted $1300-1800 teeth extraction surgery which in the end ended up being $2000 to remove only 7 teeth. Felix was to go back for a check up the next weekend. That morning exactly 5 mins before leaving for it, Colby threw up a huge amount of blood, walked a couple feet before keeling over. In complete shock we took him in hoping to be seen with Felix. We were given pamphlets about cremation and burial, before even seeing the vet. We saw Dr. Debbie and she completely helped save Colby's life. She saw his last blood test results and told us to "IMMEDIATELY LOWER THE DOSE TO HALF" It ended up being an ulcer that burst, and he is still alive and kicking today. The results she read for the level was 6, and normal for a cat his age is around 30, you can imagine our shock again especially having asked Dr. Bhan beforehand about this exact concern. While sitting in the waiting room to pay, we were talking to another lady who had the same problem with her cat; she had been quoted an amount for tooth removal and ended up paying round the same as we did. Felix ended up passing away not more than a month later because he had what the Emergency Vets said was the largest tumor on his bladder that they had ever seen. It was about the size of a quarter, and we were told all 3 emerg vets on duty that night could not believe that it was missed by Main West when they put in Felix's catheter for the tooth operation. I was devastated and extremely upset, especially having spent all that money, when it could have actually gone towards saving his life. Less than a week later we received a wonderful card from the ER that was hand signed and everything. It was very comforting. We didn't get so much as a phone call from Main West. Nothing. This all happened in February 2020, and then Covid hit. So we were stranded without a vet as in my books 3 strikes you're out. Colbys pill prescriptions had enough refills to get him until this past March. We had been using a terrific and extremely friendly online company called ThePetPharmacist.ca to refill his meds and when the repeats were up Dr. Bhan refused to issue them more repeats unless he saw Colby to do a $300+ blood test. I replied saying that because of Covid, we had been keeping things very restricted at home and would appreciate if he would make an exception until things settle down and the lock downs get lifted. I was later left a phone message saying that he would need to see Colby again even though I have an email from his staff stating otherwise Overall I am extremely disgusted with their behavior given what had happened to Felix, and the amount of money we had given them for all the tests, treatments, surgeries, meds, etc. It was very unprofessional and literally almost cost me BOTH of my "kids." It took me a long time to get the strength to share this, but I owe it to Felix. I still haven't heard a sorry.

Barb Schisler

I onlhy went there to buy cat food. It was a very pleasant experience. The young lady that I dealt with was very pleasant to deal with.

Carol Melendez

they were very kind. We say goodbye to our baby there and I really appreciate the compassion for us and our Zeus, thanks for the card ♥

Jeni

Excellent business with exceptional staff! I've been bringing my cats I currently have and have owned there for over 10 years + now and have never been disappointed with the care my cats receive and the kind, friendly staff. Wouldn't ever think of bringing my furry babies anywhere else. Thank you. Jeni

Jayne J

Always an excellent experience.

Stefani Marttila

takes care of my weener dog

Jim C

So far we are extremely happy with the service! Staff has been amazing from reception, techs and of course veterinarians.Very refreshing after leaving from a bad experience at our last animal hospital.

John

Everyone here is so nice. It helps my dog relax. The doctors are so personable. Would deff recommend.

Yvon Lessard

Highly trained staff, very considerate. A bit pricey but you get what you pay for.

kay schultz

Any pet owner and lover knows if there is something wrong with your pet there is no time to waste. Took me today, eased my fears, ran tests and Dr. Joseph was great, cleaned out my savings but what can you do.

Tania Holjak

I absolutely love bringing my dog to your Animal Hospital... Everyone is so kind and caring ❤ and that means so much to me!

Rick Brown

Awesome service! They care a lot and it shows! Took the time to listen to what was going on with our pup and offered great explanations and reasons for the issues. Even took the time to call a few days later to make sure our pup was ok and recovering well.

Chantal B

I was a new client and arrived for my 5pm appointment and sent the text to indicate I had arrived at 4:43pm. After waiting quite some time, I realized clients arriving after me had already been seen and left, and called the number indicated on the parking space sign. When I tell the receptionist I had texted and my dog’s appointment was almost a half hour ago, she tells me they didn’t receive anything from me and the doctor had now moved on, and it would be another little while before I could be seen. After one hour of waiting, I left. Had they realized this was a system error and apologized, and told me someone would be right out to get my dog, this could have been a good experience and I would have left pleased. This clinic is not cheap and I expected better service. I will not be taking my pets there in the future.

Jenny Wood

All around great service. My dog loves them all

Alyson Lumyoung

Main West has been my go to vet clinic since I returned to Niagara in 2007. I recommend them to all my friends and family. The staff here truly care about animals. They have always been there for my pets and I ..especially during the few emergencies I've had.

Peony Pie

Quick and fast

Miss Mel

I love this vet, great staff and they treat every pet with love. My only issue is that it's crazy expensive :(

Fran Johnston

The best animal hospital ever!

Christine Burton

Treating my sick pug Gucci with dignity right to the moment her breath stopped. Kept in touch with me to see how I was handling my grief. I would recommend this vet hospital to everyone.

Karen Radics

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T M

Excellent, friendly service. The staff are great with my best friend, they take their time, address any and all concerns I have. Dr. Joseph is phenomenal with my excitable, overactive 90lb goofy boxer... who believes he truly is a lap dog. We are very content with our visits to Main West!

Line Laliberte

Very friendly , professional and helpful staff.

Chad Henderson

U guys are asome to Bailey and me I recommend u guys to anyone keep up the great work thanks everyone

Carol Jene

So friendly and helpful. Great experience. Yes, I have already told everyone about your place!

Jeannie Howe

We brought in an emergency puppy issue and we were very pleased with the service and care we received. Very professional, personable and affordable.

Cherrie-ann Cichocki

Thank you to west main animal hospital and especially Dr. Joseph My beautiful babygirl Mary Jane was a 13 year old Chihuahua that ive had since she was 4 weeks old. We brought MJ into west main animal hospital because she was having problems with her breathing .. although the outcome was devastating to us due to it being lung cancer west main animal hospital were absolutely amazing ????❤️ and were able to give my beautiful best friend a little bit of relief in her final moments ,they were amazing with Mary Jane and their kind words and actions will forever be remembered. They made this sad day as easy as they could have ,considering the circumstances. They called to check in and even sent a card The examination fee was more than I've paid at other vets BUT the quality was world's apart this is definitely my new first choice with my big boy Judge... Worth every penny!!! Thank you and bless you all at West Main Animal Hospital ,❤️

Tina DiFruscio

Excellent service. Compassionate and caring staff. Highly recommended

K Par

I am so grateful to everyone at this clinic. Everyone treats us with compassion, dignity and respect. My pets are happier than they have been in a long time, and I am proud and empowered because I am your client. Thank you for helping me to be the best pet owner I could be. You have helped me raise my self esteem, and that makes my pets happy too! Love you guys.

Mike Rogers

DO NOT take your birds here ever! We took our African grey here to have his wing feathers trimmed as his normal person was unable to do them. The vet here has absolutely no idea how to properly trim birds wings but decided to try anyways. With improper wing trimming they have left our bird in a very unsafe situation. They cut them so short that he will not be able to safely fly down if he is startled or gets off his cage which can often result in a broken beak or worse. It will be quite some time before they grow back to a safe length so he will not be able to go on any of his stands for quite some time. Absolute hacks! You have lost our business for all of our animals. If you don't know how to do something on an animal don't just try it. On top of this they charged us $90 for the hack job and would not offer a refund.

saleha lamrani

Very good with people. They reassured me right away when I was worried and took great care of my dog!

Robin Turnbull

Excellent service.. vey informative and so caring with our oet

Savanna Bond

We love Dr. Joseph & the staff at Main West :)

Gord Bouderault

As a long time (20 years) customer of Main West Animal Hospital we were disappointed when Dr. Finnigan retired and we were concerned about the care our pets would get under new management. Our fears were quickly eliminated when we had the opportunity to meet with Dr. Bhan, Dr. Denouden, Dr. Zeller and Dr. Butler over the past year. We found that they foster a philosophy of wellness and preventative treatment over reactive medication. The clinic offers a one stop service, with a compliment of medical and holistic treatments. With the proper diagnosis and collaborative treatment Main West has saved us money by eliminating unnecessary and costly tests and procedures that could have resulted from inadequate investigation and consultation. Prevention of illness is also prevention of expense. Our 5 year old Lab has suffered numerous mobility issues and had been subjected to pain medication for comfort control. Dr. Butler worked collaboratively with us to truly understand the history of our pet and the little details that are important for an individual assessment and treatment as opposed to a generic treatment. She provided clear options and an action plan for the optimal outcome. Under Dr. Butler's care he is now free of all meds. With rest, proper nutrition, laser treatments, Dr Bhan's chiropractic adjustments, and exercise he has regained mobility and renewed energy. The fact that there is little turnover in the care team speaks to the culture of the clinic. They are familiar with their patients and able to provide a personal touch while they go the extra mile. The clinic supports the local Humane Society which is of great service to our community. We recommend Main West Animal Hospital to anyone seeking a pet care clinic that offers not only quality of health care but quality of people to provide that care and we will continue to take our family to Main West for those reasons.

K L

Go above and beyond for my dogs

LeeAnne Dionne

They were accomodating and got us squeezed in before a long weekend to see our injured dog. They were kind and compassionate

Kirsten Laurin

Really sweet staff and helped us out so much with our little kitten!

Ela Traveler

That was very pleasant experience. We have got all answers and more.

Corrine Cato

Dropping my cat off and picking her up was an easy and smooth process. They called multiple times with updates on what was going on and the final call was super informative and helped me weigh my options for a course of treatment for Zoey!

Rich Piper

Great place and vets

K Peterson

Warm and welcoming, great innovative forward thinking practical people who work hard to ensure my pet and I are in the best of health and happy.

Amanda R

We absolutely love Main West! From the first moment of walking in the door the staff is extremely welcoming and attentive. Our dog practically drags me through the front door because he knows he is going to get lots of loving when we go in. The care is fantastic. The vets here are always sure to explain everything well, and make sure that you feel included in the plans to care for your pet. We highly recommend Main West if you are looking for great care and friendly, knowledgable staff!

Marc Hamann

Very friendly and caring, not only of the pets but the owners as well. 2 days after my visit & already seeing an improvement. The diagnosis was precise and explained properly. Thank you so much!

Bill Tapp

My dog went in for a routine operation last week and Main West was great. As owners, we were worried about him, but they gave us updates when available and gave us understandable instructions when we picked him up. Thank you very much!

faith thibault

Took my 12 year old daughter in with her new kitty they were fantastic with her all was awesome. Staff was friendly and knowledgeable. Thanx for helping my siren and her lil Yuki.

christine berardi

I love bringing all of my furbabies here! ALL staff are very amazing and welcoming. Every question i have is answered . I Recommend this vet for everyone!!

Andrew Iker

GREAT STAFF. USUALLY DEAL WITH DR.BAUN WHO IS A FANTASTIC VET. MY DOGS RECIEVE GREAT CARE AT A FAIR PRICE.

Louise Leblanc

When visiting family in Welland this holiday season, on Christmas Day my dog bit through her stitches from her acl (ccl) surgery she had undergone the week prior to. My brother suggested Main West Animal Hospital due to his dog's great experiences. Main West called me back first thing in the a.m. Not only did they request pics of the damage done - unlike the Orthopedic Hospital that did her surgery out here in MI - but Main West took her in that morning. The new sutures were so much cleaner than those done here in MI. The whole process from check-in to check-out and follow up was sooooo impressive. They set up a patient portal immediately which was unbelievable to me, even knowing we were from out of town. I am in awe of this hospital's care, friendly staff, compassion, effectiveness & efficiency. Major Kudos to you all & THANK YOUUUUUUUUUUUUUUUUUUUUUU! for saving the day!!!

Lidya Lastiwka

Dr. Nicole thanks from Kc and Rocky Lastiwka family

C Dahl

I am beyond happy with the care my English Lop, Morgan (Smith) received at Main West Vet this week. Morgan was getting neuter surgery and I was extremely thorough in deciding where to take him. Rabbits are considered exotic pets, and many vets will take on rabbit surgeries with little knowledge about them- but that was definitely not true with Main West. They were extremely knowledgeable on rabbit care, the risks of neuter surgery and they explained in detail each part of the process from dropping him off, to post surgery care. The team members were honest, informative, kind (I was coming from 2 hours away and was late due to a snow storm), thorough, and overall extremely welcoming. I am very impressed with their covid-19 protocols, keeping their staff, our pets and us safe. Their level of professionalism and constant communication made me feel at ease trusting them with our beloved boy. Morgan is back to hopping around (carefully) and we are following the very detailed steps for his recovery. As someone whose worked with animals for over 10 years, I am beyond impressed with this clinic. Morgan and I are very appreciative of their kindness and we wish you all a happy new year. Highly recommend Main West Vet.

Jessica Wilcox

the receptionists are very polite but the doctors their treat people differently based on what you look like ect. just because i went else where for my dogs surgery that was closer for travel they acted like we werent going to get her fixed then they also apparently had to take half payment upfront for her xrays which ive never heard of from anyone. and when i got they recent in my email it never explained exactly what i paid for. I would not recommend this place unless u wanna be judged just on how old or how you look.....

Rick Urbanowicz

Very nice people. Got me in the same day!

Blake Lemieux

These guys help me out everytime I need them, the girls in the front are friendly and knowledgeable, the techs are great and the vets know what they are doing... You might pay extra here... But when it comes to your pet.. You get what you pay for.... Thank you main west!

Deanna Fordham

Staff was fantastic with my little pup and my two little children. Friendly and clean.

Katie Travers

Main West Animal Hospital exceeds my expectations. All the staff are friendly and knowledgeable. Dr. Joe is great!

patrick bobinski

They when above beyond to take care of are dog before closing .

NIcole Dorion

Great group of professional people at the Main West Animal Hospital. Caring for the welfare of my dog from the moment I called in!

Tammy Johnson

This is a great place to bring your animals. Very knowledgable and sincere.

Andrew Watowich

We heard about Main West through friends and we had a great experience. The girls at the front desk were very pleasant and helpful when we got there. We saw Dr Bhan with our little pup and he was so thorough and answered all of our questions (sorry we had so many!!). Will definately be coming back thank you so much !

Robert Bird

Caring, friendly, helpful and professional staff! Thank you!

Mark Gibson

Her favourite

Briar M

Always great with my pets! So nice, easy going and easy to understand. Spsly over the phone these days. They care about your animal hands down. I searched for a while for the best place and Im glad I found it. I even drive 30min from another city. As they are worth it! So thankful for all they do!

S Langendoen

All of my fur baby are cared for by their great staff! They treat you and your baby's like family, would tell all to go to main west! Keep up the great care!

sammy lavechia

I bought my cat to Clinic on a Monday, Dr decided to run Blood Work and Ex rays ( Almost $800.00 ) as far as the Vet said could find a problem or wasn't sure what was going ,so she decide Abbey needed to have a Ultra Sound ( Another $ 700.00 ) was scheduled for Thursday,the only thing was Abbey DIED in my arms Wednesday morning. Lees than 48 hr after I left the Vet. I have been a Client of this Vet for 25 Years and have NEVER had a Vet that didn't value a animals life until know all she could say is maybe this maybe that she didn't have a clue except for the COST of the procedures that she knew well.This clinic has always been the best around bar none not to sure about new staff that has been hired seem like all they can think about are test and how much cash.

C J

I have had nothing but excellent care for my pets. We've been coming nearly 8 years.

Teresa

They were so kind and compasionate. My vet was out for the day, my dog could not walk. I called west main they told me I could bring her in. They did an assessment told me I could make the decision. They were so wonderful. And caring during this difficult time. Thankyou for making ebonys last moments peaceful. Dr Katie and staff are amazing.

Rebekah Kuzyk

The team was incredibly professional and caring. We appreciated all the time taken by the staff to ensure our comfort and understanding as well as Katie's comfort. Right from the phone in, the receptionist, vet tech's and Dr Erin were informative, patient and compassionate. The love the team has for the animals and their care is evident. I will not hesitate to recommend your office and will be back with Katie! Thank you for being amazing!

Toni Fournier

Your team is good with animals and there's lots of room inside to keep animals separate. Great job!

Liz Kovacs

I love this vet! This is the only place I will take my boys!

Marion Smith

I can not express how great this place is. This is the only place within 30 min that takes birds and when we found my bird on the ground with what we thought was a broken leg we panicked thinking there wasn't a place we could get him checked out. They took us in 1 hour before they closed because of what bad shape my bird was in and when we got there he was taken to the back to be looked at within a minute of us arriving. The vet and the staff were so kind and helpful and even though it wasn't good for my bird they were kind hearted and didnt rush us to make a decision. The vet was very professional and informed us that basically my bird didnt have a broke leg but some sort of problem with his brain/a possible timer. He told us that my bird was dieing and that he could continue to examine and take xrays and all that but from his experience there was nothing he could do. He was kind about the hole thing and you could tell he felt awful about it. He was kind about having to put my bird to sleep ( my bird had started to have seizures and after the vet told me I could take him home and he could pass away there still having seizures I decided it was better to put him to sleep) he explained everything in terms I understood with out sounding condescending and said that it would be fast and my bird wouldn't feel a thing. They put him in a little box so we could bring him home, and a week later we got a sympathy card In the mail that was signed by the hole staff saying how sorry they were. This will be my go to vet from now on and I highly recommend it to anyone. I should also mention that the vet informed us of the cost of everything before hand he told us that doing further investigation would cost 500-600$ and that he didnt think it was worth it as he was confident in what was happening. He didnt pressure us to spend more then we had to.

Tim Miehm

Great Service

JOHANNE PERRON

They take such good care of my Lexy even though she makes a fuss. Thank you.

Geri Canimhart

Fantastic with all our animals. They take even exotic creatures. Fantastic in house pet care plan

Kevin Ryerse

Great place to bring fur babies. Not a bad word about this place

dianne leclair

I always get great care for my dog

Julie Holiko

Very friendly and excellent care of your four legged loved ones

Sharon Hardman

Our Scottish Terrier, Mrs. McSnickers received the care she needed for a healthy first year! We are looking forward to her second year with the caring and knowledgable staff. Thanks for answering all our questions about our little scottie with patience and concern. Sharon, Sam & Mrs. McSnickers

Disciple of Christ

I brought my ferret Jim there for the second or third time and it was worth every penny. They do blood work in the back and the vet answered all of my questions clearly and with a knowledgeable base. Even the small things mattered like offering drinks and snacks and writing my pets name on the welcome board in the exam room. I love this place and will continue to go there. Thank you for caring about my baby Jim even though he was diagnosed with insulinoma.

Ash

Your office was highly recommend by my friends and neighbours. From the first time I called to inquire about an appointment to the moment the appointment was completed the staff were extremely professional, helpful and informative. I’m glad I found the right team and appreciate all your help and support.

Linda Clark

I would not recommend this animal hospital for large parrots. Although the nails were done satisfactorily, my bird's wings were NOT! The feathers on one wing have been cut to an appropriate length and shape. The feathers on the other wing are too short (almost 2 inches shorter) and look like they were hacked off, which can lead to injury for the bird. I am disappointed that my bird was sent out of their office with uneven wing feathers and will not take him back. We are sad to see such a beautiful bird come out of a grooming appointment looking like this. The cost was excessive as well.

Brenda Searight

We just lost our cat Bo who we had for 14 years. He was a beautiful Maine Coon who was 14 years old and full of fun, laughter, surprises and at times utter silliness. He became diabetic about 2 years ago and was on insulin doing pretty good for his age. We had to take him in a few times for unexpected vomiting and blood. He was examined and we were told to leave him in to have a glucose test done. So sure, we left him and the conclusion adjust his insulin. This happened multiple times. After watching Bo struggle with his balance and control of his bladder, once again a call was placed. Bo was brought in again for YES a blood glucose test. This time I get a call that they have taken it upon themselves to take an xray because they felt something wasn't right. OK, fine. Why didn't they call me first? What was the issue and just why take the film and inform me after? The results: Bo had a huge mass, pressing down his bladder, his intestines all of his organs were being effected. Prognosis: an attempt at removal of the mass with no guarantee or of course putting him to sleep. We were devastated. Why didnt they do this kind of investigating sooner? Bo had been coming in for multiple appointments and had blood work, urine tests but yet no one felt a huge mass?! It didn't grow to that size in two weeks!! I feel extremely sad that Bo is gone but completely let down by the person who was supposed to be looking out for him! I will not tell anyone where they should or shouldnt go. There are some extremely kind and wonderful people in this office and to them I am grateful. Thank you. I do however want to remind this owner that there is more to your business than money! Listen to your customers. When they say they know their pet's behavior, believe them. If they say the animal has had the same symptoms before LISTEN!! It's time to be more co-operative about our pets care!!

Meaghan Collins

Excellent staff, all the way from the receptionists to the techs to the veterinarians. Always kind, compassionate and caring from beginning to end, no matter the species (MainWest cares for my rats, cats and dog). Dr Bahn in particular is fantastic and has saved 3 of my rats lives, including giving mouth to mouth resuscitation to my baby boy, Bowie! Dr Sherry also helped my senior dog live his best and healthiest life all the way till the end. I always receive expert advice and passionate care from every staff member Ive interacted with. Expensive but very worth it. Won't go anywhere else!

Bob Ritchie

Very nice people.

Susan Poisson

I highly recommend Main West! Having three dogs currently, they have addressed every concern throughly. Do follow up calls and appointments. My dogs are all rescues and varying ages. No history. So sometimes difficult to know why things have happened or when they initially started. They are also on the MLP Plan. Highly recommend doing this.

Pauline Dostie

Caring, loving vets

Tammy Looy

Always great service

Cathy nevils

We walked in the door as new clients to Main West Animal Hospital, and were met by big smiles and warm welcomes. Our first experience with Dr. Joseph was great. He was very informative about what our two kittens would need on this visit and in the future. We are looking forward to our future experiences.

Paula Husted

They are so compassionate and understanding. They took my Dog within an hour of me calling them, it was urgent and my regular vet couldn't squeeze her in. Love them!!!!

Michael Abrams

Good staff. They come to your car for your pet. Pay by bebit after.

Stephanie Rutherford

My little guy contracted leptospirosis when we moved back to Ontario. I had no idea about this deadly disease until it was too late. I brought Peanut to this hospital and it was the best decision I made. They worked day and night to get my little guy better. They took time out of their days off to care for him and not once did they make it seem like it was an inconvenience to them. Peanut spent three weeks in the hospital so they became very attached to him and wanted to see him get better! It was costly but they did their best to work with me as I was willing to put the money into him getting better. Having a pet is a commitment and I was willing to do whatever it took to get him better and so were they. I cannot thank the staff enough for saving my baby. A huge thanks to the staff for being his mom while he was hospitalized! Dr Joseph, Amanda, Katie, Cassandra, Justina and the rest of the staff are hero's in my eyes and we will be forever grateful to these wonderful humans!

KMC- 101

Genuine and clean facility. I've been satisfied each occassion. Doctors were very thorough and fixed up both fur babies nicely. Thank you Main West.

jessica Mattie

The staff showed me that they value my time and appreciate my choosing this veterinary clinic for my pet's health needs.Very pleased with the service.

Jen McDowell

From the moment of walking in to treatment to leaving the office we were so comfortable and at ease, it was a great experience! Thank you!

Kathryn Bradley

They are awesome there

Jody Price

They were very professional and caring. They acted quickly to resolve our pet's health scare.

Kimberly Roy

I've brought all my pets here! They're all so wonderful :)

VAL R

Staff very knowledgeable and experienced with handling my cat who is very nervous.

Nik Wyek

I was just in with our little ferret Zorro, who has had cancer for a while now. We found out he has a huge new tumour in his stomach and won't be with us much longer, its been a very hard day. The way the staff handled explaining everything, taking him in back for x-rays, being so so sweet with him and helping us with home palliative care... its rare to find a vet and staff that cares so much about small animals, and are so kind and gentle with them. Thank you so much for helping us in such a hard time. Truly. Zorro's grateful parents, Nyk & Nikki

Scott Sibbett

Friendly staff

Manners

They were great with Hunter and compassionate to his needs. Thank you for all your help.