Reviews of Animal Kingdom Veterinary Hospital (Veterinarian)

C. A.

Caring and compassionate staff... Wonderful Dr. That after 2 veterinary hospitals found what our dog needed to get better. I cannot express enough how much this veterinary hospital mean to my family. We trust them with our furr babies.

Sarah B

*** I feel like I should follow this up with what went on after I left this review. I received an email from this clinic that was full of gaslighting and basically said that I agreed to receive these phone calls, which I never did. I never signed anything giving consent and I certainly wasn't informed by anyone that this would be happening. The email states that their other clients have always had the opportunity to opt out of receiving those calls, an opportunity I was not given t because I was never informed about my personal information being given out. I certainly would have opted out had I known. I changed my rating to one star because of this follow up. I really don't appreciate people lying. If this was an honest mistake or oversight, admit to it and we can have a real discussion and resolution to the issue but the emphasis seems to be on trying to convince me that I was mistaken the whole time and this is my fault. My husband was with me during the visit when we were sold the supplements. No one spoke to us about being contacted by the company and being pressured to buy more. No one requested permission to hand over my private information to a third party. No one gave me the opportunity to opt out, let alone be aware of what was happening. *** I had to come back and change my review after getting plagued by spam calls from a company that sells the supplements this vet recommended I try. They have been calling for months trying to get me to order more of their supplements. The vendor of these products confirmed that the vet clinic provided them with my private information. They did this without my knowledge and certainly without my permission. I'm really disappointed over this. I want to feel that my information is guarded and kept confidential, I never want to chose between my privacy and the health of the animals in my care so we will never be returning to this clinic. They've provided decent enough care to the animals, although I spent hundreds of dollars for them to not get to the bottom of a problem and had to get a second opinion elsewhere which ended in an overnight emergency stay at another clinic. I was frustrated that I had to put my dog through so much just to get her help but I know vet work isn't easy. The animals can't tell us what's wrong so it's difficult for everyone. Selling/providing my information to a third party vendor was the final straw for me. That's putting affiliates and profits over the care if my animals and is unacceptable to me. We will not be returning.

Mom Central

Amazing staff and so friendly. My animals love coming here. Wouldn't go anywhere else!

Jody Hollister-Colby

Excellent staff and wonderful care for my dog. Dr Rupert is terrific.

Michael Price

Excellent care, reasonable price

Vlad Vlad

Our dogs and cats have never been healthier.

Ryan Vezina

Horrible nasty staff and horrible prices. Our vet had a horrible attitude. I expected less from petsmarts banfield in amherst ny however Its wayyy better. Dont waste your time.

Rachel Whipple

I called to ask about possible surgery for my albino rat. I was rather coldly informed that they would not use their resources or time on a $2 rat. If I wanted to bring him in they could euthanize him though. Obviously this is only a business not at all concerned with animal care but with monetary interest.

mommomsquad

Dr Teresa is established and has a clean quiet calm facility. She is very good with our dog, Kitty.

David Brand

Dr. Ruth is an amazing vet. Has a great way with my Golden (second one) and always takes time to listen and give details.

Kateri Solberg

Excellent people and knowledgeable

crystal Seagrave

Fast

Christopher Taylor

I have tried so hard to give this place a chance. If you love your pet, take the extra 10 minutes and go off the Island. This place cares about one thing and one thing only. The almighty dollar. Your pets health is not a concern of theirs.

Michelle Riley

Not very friendly and the vet looked at my cats eye for 20 seconds, gave her a shot and eye drops to clear up her "infection". Did not work. $200 visit and when I called to say so, they of course said I could come back in, pay for ANOTHER exam (20 seconds again I'm sure). No thank you. I'll find a vet who actually cares.

Claudia Janik ONeil

Passionate care of animals.

Jason M

We really like Animal Kingdom. They're fast & efficient. We're never waiting long and our dog Penny actually likes going.

Chris Anderson

“Two kids and two dogs, what were you thinking?” I love my family. Clearly my only mistake was choosing this clinic. First and last visit.

Jody Rider

Office staff is very rude and veterinarian cares more about money than health of dog. Never ever take your dog here!!!

Bob Phillips (WNYBob)

Wore a mask and they practiced social distancing. The Dr and staff were very good with my wife and our cat.

Kate Nopper

They didn't ask or talk me about what shots they would do or cost. They ended up giving both my dogs rabies shot that isn't due for two more years. I felt cheated, they just want grow your bill! I truly believe they are ripping people off.

Diane Maietta

Kind service Vet. Was very informative, Scooter is healthy, thank you!! ????????❤

Karen Vollmer

I adore this office. I think the negative reviews are perhaps the other vet on grand island... Because none of them describe the experience here at all. Everyone is always friendly, caring, helpful, and sweet! And they never call my 15 lb cat "fat". They always put cute things on her report like "tubby" and "hefty". I moved from grand island and will continue to always use them for all my babies.

Anna Johnson

Super helpful staff. Got in the same day.

margaret cala

Very compassionate.

Tony Sinicki

Staff are great with my lab and your usually in and out clean no odors

Gary F Loncar

Excellent service and caring staff

Anthony Mancuso

Staff is very nice and the office is very clean. Everyone says they are a little pricey but while it may be a LITTLE more I feel its worth it for the convenience.

don brant

Will never go there again very very rude to me as well as my dog. Absolutely the worst animal care place.

E Malinoro

I have never had a bad experience at Animal Kingdom and can only imagine that the other people giving poor reviews are maybe thinking of the OTHER animal hospital on the Island know for having a bad attitude and charging outrageous prices. We first went to Dr Ruth when our regular vet couldn't get us in many years ago. Our old dog Boomer had had constant ear infections his whole life, he smelled bad and was always itchy. But we loved him so our family spent thousands trying to treat him at our previous vet. He always seemed ok with meds but never got really better. At our first visit with Dr Ruth she suggested a blood test for his thyroid and we found out this was his underlying problem. Our other vet never even mentioned it!!! With the proper meds his ears cleared up, he didn't smell anymore and even lost weight. We were so grateful that he was finally comfortable for his last years. Our daughter brings her cats to this vet and we've been bringing or new dog Kaylee here too. The staff is always friendly and super helpful and the vet are honest and straight forward which he all really appreciate.

Leo Watkins

PLEASE READ!!!!! DO NOT TAKE YOUR PET HERE. I don’t want what happened to me and my cat to happen to somebody else. I took my kitty here when she was showing serious weight loss, and the vet said all she was only suffering from was a UTI. We took her somewhere else off the island, and it turns out she had CANCER. She passed away 3 weeks later. Seriously, how unprofessional do you have to be to misdiagnose my pet that badly? Please...go somewhere else for your pets sake. Clearly only in it for the $$. So sad.

Staci Hillman

Haven't had a bad experience yet. I take both my dog and cat. The only reason why I wouldn't give 5 stars is because the staff (not Dr Rupert) made me feel guilty for not wanting to "fix" my dog and they provided me with an unsolicited estimate for the procedure. But other than that they are kind and helpful and you can tell they all LOVE animals and there jobs.

Laura Gutt

Great vet! My dog was very sick and my regular vet couldn't see her. Dr Rupert was awesome and diagnosed her with something completely different than what the other vet said. She had been throwing up daily and was miserable. Dr Rupert prescribed the proper meds and now she's doing great!

Denise Beer

Love the doctor and alk the other workers.

James Grover

Nice and polite. Very thorough but quite pricey

Patricia Laing

Excellent vet! I have not lived on the Island for years, but have continued to bring my pets to Dr. Rupert, as I trust her completely. She is knowledgeable and caring, and her staff is as well.

Jennifer Nowocien

I agree with Ryan. I have had animals for over 25 years. In all the moves I have had I have taken my pets to a few different veterinarians. Never have I had such a terrible experience. The receptionist was AMAZING but the techs and vet had no "bedside" manner. How can you not be overly friendly when you get to examine a 3lb kitten?! My questions were dodged. I was made to feel like I was stupid. It was mentioned 3 times how I have not brought back my older cat in awhile to be up to date with shots. I expressed concern for my kitten and there was no empathy. They had no problems writing up estimates for everything my 3 animals needed in near future. I joking asked vet if she heard of a certain breed of cat because my cat had similar markings. I specifically made a point to say "I know he is not that breed but thought it was cool he resembled that breed" and the vet said in a not pleasant tone "I hate to break it to you but he's just an average alley cat". Really? I know he's just a domestic cat. I was making conversation. I never write reviews but this has been bothering me so much. I brought my experience up to a few different people and couldn't believe they had similar experiences. Those people now bring their animals somewhere else and so will I.