Here you have all the opinions of people who purchased the products and services of Noble Paw Veterinary Hospital (Veterinarian) in New Westminster area (Canada).
At present this business gets a score of 4.5 stars out of 5 and this score was based on 127 reviews.
As you can read, it reaches an reviews average is basically the top, and it is based on a high number of reviews, so we may be pretty sure that the evaluation is very faithful. If people have bothered to rate when they've done well with the service, is that it works.
You know that we don't usually bother to give tatings when these are positive and we usually do it only if we've had a problem or issue...
This Veterinarian is included in the category of Veterinarian.
Dr. Chen is very friendly and patient. He has answered all my questions and concerns about my dog. He can also explain all the medical terms to me in Mandarin. I highly recommend this vet clinic.
Becareful with your pet here.
(Translated) The doctor is super good (Original) 医生超级好
Very reasonable price for dental cleaning. Staff are very friendly.
(Translated) The front desk service attitude is very poor. I wonder why this kind of shop can continue to open? Can you recruit international students? ? (Original) 前台服务态度很差 不知道这种的店为什么能一直开下去? 可劲薅留学生??
(Translated) The skills and attitudes of the doctors and nurses are very good, at least the sterilization of our dog went smoothly. But the old Taiwanese aunt at the front desk is too self-righteous, your job is the clinic front desk! Not a mall sales! My dog came to see a doctor, not to go shopping. I want to give her the necessary examinations. I will do it. You don’t need to kidnap me morally with a dog that loves me or not. Which brand of supplement I want to buy is mine Free choice, no need for you to force me to sell. Please respect the love and care of pet parents for pets. I don't know if there is any rebate for the service you launched, but this is not the reason for your moral kidnapping! (Original) 医生护士的技术和态度都非常好,至少我们家狗的绝育手术非常顺利。但是前台的台湾老阿姨是不是过于自以为是了,你的工作是诊所前台!不是商场sales!我的狗是来看病的不是来逛街的,我想给她做的必须的检查我会做,不用你用爱不爱我的狗来道德绑架我,我想买哪个牌子的补剂是我的自由选择,不需要你强制推销给我。请你尊重宠物家长对宠物的爱和关心,我不知道你推出去了服务有没有回扣,但是这都不是你道德绑架的理由!
Entering this vet, I was greeted by professional nurses who assured the quality of the spaying procedure on our dog. However, there were also several flaws that you should consider which could potentially make you revise your vet selection. First of all, there is an enormous of hidden cost, which nearly doubled the price informed to us beforehand, greatly exceeding our budget. Additionally, they also took a blood examination on our pet without permission, causing an apparent bruise on our dogs neck. As well as contributing more to the already inflated price tag. Despite the cutting edge technology they have to offer for pet owners, there are definitely better alternatives with lower costs.
Dr Dino is amazing and friendly. He gave me many options for each solutions. They really think from a pets owner point of view. Their prices are also hard to beat. I drive a long way just to come to get great service here. Also dr Elaine is amazing. You can tell she loves every animal she sees. Service is truly exceptional here. Highly recommended.
Dr. Dino is the most patient and passionate vet that I've ever met. He takes care of your pet as his own!
Wonderful experience every time we go! Dr. Stephanie really take the time to talk things out with us, and is willing to put in extra effort to find a solution for our aging girl. We're happy we started going here after disappointing experiences with our last town's vet. Highly recommended!
Just move to New west and I’m glad to find the clinic. Very friendly staffs and super reasonable price. I think the most importantly, the doctor doesn’t try to sell you anything. He will recommend but not pushy. I don’t find that very common among vets.
Seems awesome so far! :)
I visited this hospital multiple times, all the staffs are friendly and helpful, especially Dr.Chen and Dr.Stephanie, Stephanie is great at Cantonese and Chen is great at Mandarin. Also, I think they are very knowledgeable. I just have one little question, could you just open another chain store near downtown? It’s really far for me to get there. I don’t want to go to any other animal hospital anymore because your service is so great. Too sad it’s too far from me since I moved.
They are so professional to take care my dog.
(Translated) This hospital had a very irresponsible attitude. One of the two female doctors was very average, and he was cured after going to another hospital. The cat that she saw for a long time was directly dehydrated. A male doctor seems to be a good person and usually doesn’t make a return visit. Once you see you give a bad review in the pet group, you will pretend to return. The cat was delayed too much time in this hospital, and finally Canada West said that the delay was too long. He died. The male doctor in this hospital called again and didn't care about your cat. What he cares about is whether you gave them bad reviews on Google. What about medical ethics? ? It's not that he reminded me that I should forget that there is a bad review. I didn't have the heart to take care of this hospital. I called and harassed me when the cat died. Shouldn't you reflect so many negative reviews? And come to call and threaten customers? ? It’s okay for your hospital to comment. I just turned over the comment. There was a customer who was in exactly the same situation as ours. This male doctor took her as us. She called us and talked about it, haha. By the way, everyone in this hospital's pet group may be their trust, the comment upstairs is completely true. The level attitude is extremely average. The most important thing is to call me when my cat is dead and ask if I give a bad review that really disgusts me. I really didn't bother to deal with these things, and any bad reviews of this hospital are really self-evident. (Original) 这家医院是非常不负责任的态度,两个女医生其中一个水平非常一般,去别的医院一下就治好了,她看半天看的我家猫直接脱水。一个男医生平常人看似不错,平常不会做回访,一旦看到你在宠物群里给差评就假意的回访,人家的猫在这家医院耽误太多时间,最后canada west说耽误太久没救死了,这家医院的男医生又打电话来不是关心你的猫,关心的是你有没有在google有没有给他们差评,医德呢??不是他提醒我该忘了有这个可以差评啊。本来就没有心思管这家医院,在猫死的时候三番四次打电话来骚扰,真的惹到我了。你这么多负评难道不是应该反思吗?而且过来打电话威胁顾客??你医院要评论没问题啊,不服来辩,刚刚翻了下评论,有一个顾客跟我们情况一模一样,这个男医生吧她当成我们了,跟我们打电话说了一通,呵呵。对了各位,这家医院宠物群里有可能他们的托,楼上的那个评论完全是事实。水平态度极其一般。最主要在我猫死了的时候打电话给我问我有没有给差评真的恶心到我了。本来真的没心思管搞这些东西,这个医院任何的差评真的都是咎由自取。
Doctor listened to my concerns that my dog might have had. She gave me options and each options she explained very thoroughly as to what the side effects etc etc. In the end.. my furry baby is well now. :D i did not give 5 stars because I was not given an invoice or anything.. jst a reciept from the debit machine. Updated review : i do not trust these people at all. Giving my small dog a huge pill and being so defensive telling me that if i wanna complain i should complain to the manufacturer. And you telling me you normally asked if we wanted a receipt where you never asked and even when we asked your doctor many times if you have my emails! This is the worst experience I have at a vet. I thought from my past experience you saved my dog as no other vet nearby were opened and i thought i would permanently chose you to become our vet but what a mistake that was. Clueless staff that has no experience on customer service at all.
All my pets love this place.
Truly an amazing veterinary clinic. The staff care, they even phone to check up after visits. The vet seems young but I trust him. He hasn't tried to push any product or treatment. Recently my cat has fallen ill, they were able to get me in right away and results back to me quickly. He was understanding and when I needed him to explain things again, he sat down next to me and made sure I understood my options and what he was recommending. If I ever move out of New Westminster, I am 100% making the trip to stay with this clinic.
Dr. Chen and his staff were deeply empathetic and treated my dog with the utmost kindness and respect. Special shout-out to Elaine for going above and beyond and spending so much time answering our questions and for being so sweet to our dogs.
So glad I finally found Noble Paw for my dog. After a traumatic experience at the vet who mishandled him at 11 weeks for his first round of shots, he became extremely fearful of vets. After a mountain of researching vets, Noble Paw came at a recommendation of a friend who brought her fearful rescue here. I took my dog in for his neuter and I could not be more happy. When we arrived, my dog was not afraid to go in, rather willing and excited to greet the receptionist and sniff around... out of my surprise. He seemed to be okay with the environment which I did as well. It was clean, didn't smell like all the other vets and the interior was not a sore to look at. He warmed up to the vet techs very quickly which he was never able to do even with treats at the pervious vets we've gone to. The vet techs were very gentle with him and understanding that he was a nervous guy. The receptionist went over each of the costs and confirmed I wanted bloodwork, laser treatment and cone. Costs were fair and didnt try to upsell anything I didnt need. No hidden costs if you just ask to confirm. Definitely worth the drive from Vancouver and will be back!
I’ve been bringing my pets here for some months now! I switched over to this vet after having many issues at another vet (a friend recommended me to come here!) Needless to say it was a great recommendation :) I feel like my animals get such thorough checks and love, you can tell this vet truly cares for all the animals that come here and the staff really love what they do!
responsible
I was looking for a new vet for my dog. I had a lot of choices since I lived so close to so many. I decided to pick Noble Paw because when I called to book my first appointment, the receiptionist was extremely friendly. When we went there for our first visit, they had to do an overall check up on her to make sure everything is normal. My dog gave the staff and the doctor a difficult time since she is a large breed, and did not like the thereometer. Our first visit took one hour because my dog was not cooperating as much as we hoped since she didn't have a good experience from the last vet we visited. In that one hour, they were extremely careful with my dog and did everything they could to comfort and calm her down and it was not easy! Super genuine people that love what they do! If you're looking for a vet, this is definitely the right place to go to!
This is my dog Puddle's vet. They are amazing and offer state of the art procedures of all types. Her spaying went amazing and Puddles absolutly adores going to see her vets. I would highly recommend their laser treatment when getting your dog spayed. Puddles was fully healed within two weeks. It was incredible! Like magic!
Amazing service. Professional and friendly staff. And affordable prices. Can't ask for more. Highly recommended.
Very nice service.
Very friendly staff!
Companionate staff, good care, and really reasonable prices.
Good advice and friendly staff
such a lovely vet. Very understanding and informative. Definitely recommend
(Translated) Doctor super nice. very professional (Original) 医生超nice。非常专业
I always feel like my dog is in good hands here. I have a fairly fussy and high maintenance chihuahua, and the staff are always so kind and patient with him. Recently he got his teeth cleaned here and I am so happy with the results and the price. I definitely recommend them.
We travel from the Sunshine Coast to have our pups looked after by these welcoming, loving, knowledgeable people. Doctor and staff are all amazing and pets and humans alike leave happy! Definitely recommend.
Great staff here that are very helpful and attentive. We had our cat spayed here and during the surgery found out she was pregnant ????. It couldn't be saved but the staff did keep the remains of what they found and asked when I picked up my cat if I'd like to see. I really appreciated the gentle care they took of the whole situation as it did have me in tears. Thank you to all the staff involved that day and the surgery went perfectly and my cat has fully recovered.
(Translated) Dr. Chen is very patient and the lady at the counter is also very helpful. (Original) 陳醫師很有耐心,櫃檯的小姐也很 helpful.
We recently moved to Vancouver from The States and we took both of our dogs to Noble for a checkup, after our Husky was not feeling good. The staff and Dr. Stephanie and Dr. Tai-Hung were just amazing. The service provided was excellent, everything was explained and they were very accommodating. Highly recommend them!!
(Translated) I complained about the service problem before, and I went there today to improve, the medical technology is superb, it is very recommended (Original) 之前投诉了服务的问题,今天去了有所改善,医疗技术高超,很推荐
Great hospital! Brought my kitten to see Dr. Chen, he is very gentle, knowledgeable and professional! Even the assistants, reception are so friendly and show lots caring of all the patients. Felt really warm and safe in there. Defiantly the right place to go!
First time here, and glad we chose this vet! The staff are friendly and clearly love animals. They treated our dog with the best care. Highly recommend.
I was impressed from my first time experience with Noble Paw. Dr. Chen and staff were caring and patient with me and my cat. A gold star for the technician, Elaine, for writing me a long and educational email regarding abscesses. Lastly, the pricing for their services is relatively reasonable.
(Translated) I've been with Dr. Chen for so many years, serious and responsible (Original) 这么多年一直在陈医生这边 认真负责
Staff are super friendly and they took care of my baby boy. Both times we come super friendly service and price isn't two bad for a single momma bear thank you guys so much for your work we really appreciate it
Excellent vets great with dogs and the grooming place is awesome my 3 dogs love going there always someone to sniff hahaha
Dealt with Dr. Stephanie a few weeks back and she was extremely caring and professional! She was kind and seemed very concerned and knowledgeable about our cat's lack of energy and dog's dental care. Would definitely go back!
Very friendly staff and doctors. Not pushy on any optional vaccination or supplements. Very reasonable price for exam, vacc, surgery and so on. Highly recommended????
Execellen conversation n services Especially for Janes**
Wonderful, professional service at Noble Paw! They were available for a last minute appointment late in the afternoon, when my kitten injured his paws. The vet was caring, sympathetic and professional. The fees were reasonable. Highly recommend!
The only vet I will go to! The doctors here really take their time and I don't feel rushed like I do with other places. The staff are professional, knowledgeable, reliable, and go above and beyond to make sure my pup is in good hands. My dog is very squirmy and anxious, and everytime I bring her here, they have the most warm staff come out to calm her down and give her lots of love before our appointments. Both doctors I've seen here are very caring and seem genuinely passionate about animals! My dog recently had to take a few teeth out and Dr. Stephanie Seit did the surgery. She showed me a video of the teeth she felt was most crucial to take out and even called me during the operating to update me on how my pup was doing. She gave great recommendations post-surgery such as probiotics and a plan to keep my dog's oral hygiene up. Their prices are very reasonable, and because I see how much care and love they put into each furry patient that comes in...I think they are above standard compared to other vet places with competitive rates. I'm so thankful to the entire staff at noble paw for taking care of my Loonies for the past few years :) ????
Sam and I absolutely love Dr. Stephanie! She is extremely patient and knowledgeable. You can tell that animal welfare is something she is passionate about and genuinely cares about your pet's wellbeing. Sam can be a very nervous dog, but he is never forced to do anything he doesn't want to. This clinic is always clean when I visit and greeted by friendly staff. The only point that I am taking away from this review is the inconsistency with communication. When I first booked Sam in, I had a lot of difficulty with email communication. I also emailed to check on Sam's vaccination history and to book another appointment during the hours they were closed, but I never received any response. Everything else about Noble Paw Veterinary Hospital is amazing and I'd recommend anyone to take their beloved pets to Dr. Stephanie!
Been taking my pair of dogs here for years. Dr Dino and Dr Elaine are the best. Fair prices too.
I live so far away from here but looking at the reviews, I went and tried it out! The whole staff is so nice and informative! Worth the trip to visit!
Approachable group of people. By far the best place to go when you have anxiety for your pets.
Brought my 6 month kitten Bun to Dr Dino Chen for vaccination and neutering last week. The receptionist was super friendly and patient at answering my questions prior to booking. After the surgery, Bun was down for half a day. By the same night, he seemed back to normal. Dr Chen did an amazing job at suturing. Bun didn't express signs of discomfort at all throughout the past week. There was no excess bleeding, and most of the swelling went away on the second day. He was super energetic even with the e-collar on. The soft e-collar worked so much better compared to the regular plastic ones that I had before for my previous cat. The receptionist followed up on us after a few days, which was really comforting. After 7 days we took the e-collar off, everything looks great! I really appreciate Dr. Chen for minimizing Bun's discomfort, and it's re-assuring knowing that he's in good hand with the team. Thanks a million!
Dr. Chen is very friendly, patient & professional, and staffs here are nice and knowledgeable, they always take good care of pets. I would highly recommend this place for your pets!
It is a very good experience,the doctor looks very young and nice.
We recently moved to Vancouver from The States and we took both of our dogs to Noble for a checkup, after our Husky was not feeling good. The staff and Dr. Stephanie and Dr. Tai-Hung were just amazing. The service provided was excellent, everything was explained and they were very accommodating. Highly recommend them!!
The doctor is really nice there. They do speak Mandarin.
If you want a doctor who truly cares about your little family member, Dr. Chen is definitely the one. Not only Dr. Chen is professional, his level of patience in explaining your pets condition is also "human language friendly". I am sure you all have been in vets where the doctor just throws all these scary terms at you while you have really no idea whats going on, and you have a crazy bill awaits. During my cat's hospitalization, he lightly touched on the cost of treatment and lab test and etc. This is essential. I really hate how some doctors tell you nothing about cost and just send you a $1000+ bill and expect you to pay. Although I travel 20KM to see Dr. Chen, its worth every sec of my time. Knowing that my pet is under proper, and professional care really gives me peace of mind and it's worth every dollar I paid for his exceptional service.
They are great, haven't had any issues. Always happy to receive my bill which is generally affordable
Companionate staff, good care, and really reasonable prices.
(Translated) (Some real consumer experience) The first time I went, I took the cat for sterilization. After all, it was an operation, and the shoveling officer who raised a cat for the first time was still very worried, but from the front desk sister to the nurse to Dr. Chen, they were patient and gentle to answer various questions. And recommend some necessary preoperative and postoperative items. In terms of price, I have compared many companies. It is really conscientious, and there is no "arbitrary charging" phenomenon. They are all transparent, and the sister at the front desk patiently explains every charge. So I feel relieved in this hospital. The two cats I raised later were also neutered in this hospital. Diseases of all sizes are also seen here. Because the consumer experience is very good, and I feel relieved, I also recommend it to many friends! (Doctor Chen is super nice! Still delivering medicine after get off work) (Original) (一些真实的消费体验)第一次去的时候是带猫咪做绝育手术。毕竟是个手术,对于第一次养猫的铲屎官来说还是很担心的,但是从前台姐姐到护士到陈医生都很耐心很温柔的解答各种问题。并且推荐一些必要做的术前术后项目。价格方面我对比过很多家,真的算是良心了,也没有什么“乱收费”的现象,都是透明的,并且每一项收费前台姐姐都耐心解释。所以很放心这家医院,后来养的两只猫咪也是在这家医院做的绝育,大大小小的病也在这里看。因为消费体验很好,也很放心,所以也推荐给了好多朋友!(陈医生超nice!还在下班后送药什么的)
(Translated) The aunt at the front desk was dying with a bad attitude, something, rubbish! Her impatient look was the same as she owed her money. In addition to speaking Chinese to facilitate communication, it is really inferior to those clinics opened by Indian veterinarians. The charge is no different. The key is that the front desk is patient and polite. (Original) 前台大妈态度差的要死,什么玩意,垃圾! 一脸不耐烦和欠她钱一样,拽什么拽,一星都不想给,负分滚。除了说中文方便沟通真的不如那些印度兽医开的诊所,收费没差别关键人家前台耐心又礼貌
Good service
Friendly staffs.
Quick and efficient, and the staff are friendly.
(Translated) If I could give more stars, I would! You can see that the whole staff truly love what they do. My dogs and I have always been treated with nothing but respect and kindness at Noble Paw. We greatly appreciate and recommend their services. We brought our dogs from Brazil to Canada and we were always very well taken care of at Noble Paw. The critters are super well cared for and loved by all the staff. We highly recommend Noble Paw. :) (Original) If I could give more stars, I would! You can see that the whole staff truly love what they do. My dogs and I have always been treated with nothing but respect and kindness at Noble Paw. We greatly appreciate and recommend their services. Trouxemos nossos dogs do Brasil para o Canadá e sempre fomos muitíssimo bem atendidos na Noble Paw. Os bichinhos são super bem tratados e queridos por todos os funcionários. Recomendamos fortemente a Noble Paw. :)
Very friendly and knowledgeable. Three years ago I've googled all local veterinarians to pick the best for my cat. I'm so happy I found Noble Paw. And now they are taking care of our new kitten.
Dr. Chen's professionalism is only seconded by his affection for animals. When I brought my dog, a 12-year-old Pomeranian, in for stomach infection, the kind of thorough examination he gave my dog immediately gave me the impression that he truly cares. He is the kind of veterinarian to whom I would refer my friends!!
The service from the reception lady is always below satisfactory level. She carries a rude attitude to customer.
No response after a few attempts
great client service , professional advise and very patient to answer every single question i have????????????????????????
Best Veterinary !
Very precessional doctor. Dr. Chen really cares about animals and thinks the best way to solve problem. Strong recommended.
(Translated) Don't take your baby to this hospital! ! ! I hope you will read this article first before bringing your cats and dogs to this hospital. I really do not recommend taking my baby to this so-called hospital. Regarding this hospital, I can only explain it silently. It was obvious that the problem was not that serious at the beginning, but it was because some doctors (female doctors) had been procrastinating for these examinations (sent to the lab). . As a result, my cat left the world forever yesterday and went to Meow Star. For me, the main reason I came to this hospital at the beginning was because I could speak Chinese, but now it seems that they can only speak Chinese, and nothing else. So I hope that those parents who choose this hospital for the same reason can reconsider. The female doctor may seem very amiable on the surface, but I really don’t think she is a qualified veterinarian. A qualified veterinarian will give an antiemetic injection without saying anything when a cat has gastrointestinal inflammation and vomiting. After the fight, my cat vomited again! Didn't she know that keeping on vomiting would be life-threatening? Qualified doctors let us call for follow-up visits and follow-up visits? It would be nice to say that all these follow-up visits have restored my cat's health, but no! It is more serious! I would be willing to spend money to treat my cat, but imagine if you spend more than 1,000 or 2,000 to treat her disease, but in the end it will not be of any use, but it will be more serious. Will you? In my opinion, this hospital is no different from a liar. It may be said that the liar is more ugly, because the entire hospital cannot be denied because of the failure of one case. but! I don’t think this hospital has any conscience in the face of money:) The so-called various examinations, to be honest, after the examination results came out, they did not give us a solution, but went back to the hospital again and again Do a review. This is not a scam? If I chose another hospital, I also believe that my baby will not leave! (Original) 不要带自己宝贝去这家医院!!!希望大家带自己猫咪狗狗去这家医院之前,先看一下这个文章。我真的非常非常的不建议带自家宝贝去这家所谓的医院看病。对于这家医院我只能以无语来说明,明明一开始问题是没有那么严重,但是就因为某些医生(女医生)一直以要做这些那些检查(送去lab的)为由,一直在拖延。从而导致我家猫在昨天永远的离开了这个世界,去了喵星。 对于我自己来说,我一开始来这家医院的主要原因是因为可以讲中文,但是现在看来,他们也就只有中文讲的好了,其他的一概不行。所以希望那些以同样原因为由选择这家医院的家长们,可以重新考虑。 那个女医生可能表面开起来很和蔼可亲,但是我真不觉得她是个合格的兽医,合格的兽医是会在猫咪有肠胃炎症出现呕吐症状的时候什么也不说就直接打止吐针?打完后我家猫又吐了!她难道不知道一直吐下去会有生命危险?合格的医生是让我们所谓的复诊复诊再复诊?如果说这些复诊都有让我家猫恢复健康还好说,但是没有!反而更加严重了! 我会愿意花钱去给我家猫治病,但是设想一下,如果你花了1000多快2000去治疗她的病,但是最后没有任何用处,反而更加严重,你愿意吗?这家医院在我看来就跟骗子没有什么区别,可能说骗子比较难听了,因为不能因为一例的失败而否定整个医院。但是!我并不觉得这家医院在金钱面前,有任何的良心:)所谓的各种各样的检查,说实话检查结果出来后也没有给过我们一个解决方案,反而是一次又一次的回医院去做复查。这不属于骗钱? 如果当初我选择另外一医院,我也相信我家宝贝不会离开!
(Translated) The front desk lady deserves a raise! I ’m so patient. I ’m very clear and easy to understand. (Original) The front desk lady deserves a raise! 真的太耐心 讲的非常清晰 易懂 我终于理解了
The staff is so compassionate and generous with their time during treatment. Special acknowledgment to Dr. Chen and Elaine, they have time and time again gone above and beyond to help facilitate the best care for our beloved cat. They have saved him from life-threatening situations and my family and I are so grateful for this incredible team.
Very friendly staff and experienced Vet. The charge is reasonable. Animals are happy and well taken care of.
Dr. Stephanie is amazing!! She’s super friendly and cares about pets!
(Translated) Aunt at the front desk has a bad attitude (Original) 前台阿姨态度很差
Reliable doctors
I love this place, they are the only one who agree to treat my cat. He's really afraid of the Veterinary and can become aggressive with them. The assistant is just the best. She is so sweet and understanding, you definitely see that she loves pets. The whole team is great and even if I move from New West I'll still be going there.
Truly an amazing veterinary clinic. Our puppy, Summit, has gotten all his shots from Dr.Hung. Though timid, Summit never whines or cries and feels very comfortable with Dr. Hung and his routine check-ups. Elaine, the veterinary technician, is the real superstar! Summit gets so excited every time he sees her, I think he completely forgets he's at the vet. You can tell she truly loves animals - an example, after calling in to discuss vomiting post rabies shot, Elaine has called and emailed to follow-up on Summit's condition. Very competitively priced services and products. All appointments can be booked online ($5 discount), products ordered online and delivered to your door! Would 100% recommend other pet owners come here.
I followed dr Elaine from her previous clinic. This is above and beyond what I expected. Simply amazing staff. Affordable. Clean and comfortable. My dog loves coming here as they make sure your pet is treated with respect and loved. I won't go anywhere else. Highly recommended.
All staff are amazing. They are always very patient and friendly. Always treat pet's owner as their family member by showing their compassion. I have a strong trust on them.
Noble Paw Veterinary Hospital is very reliable. My cat Mochi & puppy Mocha both had surgery here. Many thanks to Dr. Chen and all staff for their hard work. I truly appreciate it.
Execellen conversation n services Especially for Janes**
Good service and professional advice!
They have good service, but you have to wait may be for a week for an appointment. Can your sick baby can wait for this long?
(Translated) A lot of comments mentioned "friendly" but this is the opposite to what we experienced. The front desk lady is by far the rudest I've ever seen in Canada. There was other comments about this lady 4 months ago but clearly the management doesn 't care. If you wanted to be treated with minimum human dignity don't waste your time and money here. The aunt at the front desk has a very bad attitude, and it is recommended that friends who can speak English search for other hospitals nearby and don't get angry here. (Original) A lot of comments mentioned "friendly" but this is the opposite to what we experienced. The front desk lady is by far the rudest I've ever seen in Canada. There was other comments about this lady 4 months ago but clearly the management doesn't care. If you wanted to be treated with minimum human dignity don't waste your time and money here. 前台大妈态度极其恶劣,建议有能力说英语的朋友在附近搜一搜其他的医院,别在这里受气。
(Translated) No one is the best animal clinic! ! ! So much love! ! (Original) 最棒的动物诊所,没有之一!!!太爱了!!
Dino is very professional and kind. Elaine treat pets like her own. The team is so nice to our pets.
(Translated) Too bad, not bad. Completely deceive the guests first. A month ago, I said a few words briefly. After that, I called again to confirm the price and time. It was also strange that I didn't need very detailed information. I went today, and it was raining and waiting outside before I started to register detailed information. The cost of sterilization surgery increased from more than 200 to more than 400. There was no prior notice, otherwise I would not run from Baishi to New Westminster. Just a bunch of scammers! ! ! (Original) 太差,不是一点差。完全把客人先骗过来。预约一个月前,简单说几句,之后我还打电话再次确认价格和时间,也觉得奇怪,没有要很详细的资料。今天去,下着雨在外面等,才开始登记详细信息,绝育手术费用从原来说的200多加到400多,完全没有事先知会,否则我也不会从白石跑到新西敏这里。就是一群骗子!!!
good
What a world of difference from our previous vet. Although a bit of a drive it was well worth it. Relaxed, attentive and professional staff. Definitely will be coming back here when required.
(Translated) The doctor is super good! Fast speed and professional attitude! The pricing is super reasonable! (Original) 医生超级好!速度快态度专业!定价超级合理!
Great!
Professional , excellent work. I take my cat to be groomed she has very dry skin and they're very good with her and she doesn't even seem to mind it.
I never been in this place
Nice Vets, nice staffs and a nice clinics.
Good experience and good service here,also,they can provide English,Mandrain and Cantonese. Dr. and assistants are all very professional and patience which is very important for me to choose a veterinary hospital for my dog. I'm willing to come back next time.
Had a great first visit with my pup. They were amazing and super kind. Very thorough kept it simple and was great at just keeping to what you wanted. My pup is very shy and right now I couldn't go in but they made my pup feel amazing and took great care of him highly recommend.
(Translated) The service attitude is really bad, and the tone at the front desk is really terrible. Do you want customers to pay for your problems? ! ? ? ? Since I'm afraid that the call will cost money, let me talk about it earlier, I'll charge you up (Original) 服务态度是真的差,前台语气真的是厉害讷,自己的问题要顾客给你买单吗?!???既然怕打电话费钱,早说呀,我给你充话费,呵呵哒
I used them because of my dog groomer referred me to them. I had to drive 20 kilometres to come see them . They worth the drive. They took care of my dog and they only did what it needed to be done. Not like some other vets they try to do more to my dog so they can charge me more money .
I am so happy I found this clinic. The entire staff is so sweet and caring. I have had a really bad experience with another vet clinic in New West, so after reading all the reviews I decided to bring my cat here. Reception is amazing. The doctor is amazing and knowledgeable and obviously knows what he’s doing (in the past I had a vet look thru a book to try to diagnose my cat). The vet assistant was so sweet and was very loving towards my cat. They actually give you a quote and talk through this estimate with you. They check with you before doing any tests. I’ve never experienced that level of transparency at a vet clinic. I highly recommend this clinic. They’re compassionate, caring and they make a stressful situation a lot more comfortable. Highly recommend!
(Translated) The front desk is very kind and busy, but will answer all the questions you want to ask. The doctor also gives detailed help instructions. Thank you for your friend’s recommendation. I really recommend this veterinary hospital. (Original) 前台很親切,忙碌可是會回答所有想問的問題,醫生也很詳細給予幫助說明,謝謝朋友推薦,真的很推薦這間獸醫院
(Translated) The service is very attentive and responsible! I have been sterilized and vaccinated in this hospital, and they have all done well. The doctor is very attentive. Every time he pays extra attention to the physical condition of Mao's child, he will communicate in time when he finds abnormalities. Recently, I have to bring two fury children back to China. All the documents are sorted out by the front desk sister. Everything is going well. The communication and reply are very timely, which is very reassuring! (Original) 服务非常细心负责!在这家医院做过绝育,打过疫苗,都完成得很好,医生非常细心,每次都会额外关心毛孩子的身体状况,发现异常会及时沟通。最近要带两只毛孩子回国,所有文件都是前台姐姐帮我们整理,一切都很顺利,沟通回复都很及时,非常让人放心!
You can tell this place is amazing from the very beginning and that is in large part due to how caring and professional the nurse is. She made sure to hold a spot for me after an email and was extremely delicate with our shy little cat. It's clear she takes her job seriously and really cares about animals/clients. The vet himself was also attentive and answered any questions that we had. He was patient and allayed our worries. We came in to neuter a cat and the whole process was clear, educational and straightforward. Our little guy, Pumpkin, was cared for and treated with respect throughout the whole process. Pumpkin also received a fabric cone, which is much nicer than a plastic one. He has recovered very nicely since we had clear instructions about how to care for him, and I'm really happy with the service provided by Noble Paw :)
Love the service and care they provide for our fur babies. They may be quite busy but do offer their best options. My dog got vaccines and exams there before but doesn’t mind going back and loves everyone there.
Good vet. Very friendly. Will offer deals when buying bulk regular medications.
If you want unreliable vet service, this place is it. Our kitten almost died!!! because of their unprofessional advice. Went here to have our kitten's limping back leg checked because its injured leg was bent to a weird angle and is very skinny (lost of appetite). However, the female doc said that our kitten was healthy and the leg might be born that way (which is FKING ludicrous). So it only needs to be taped up for a week. We also had it X rayed so the total price was over $300. After two days, the kitten was almost laying cold on the ground and looks very weak (we fed our kitten Halo brand kitten food). We ended up sending our kitten to the emergency! And found out that there was lumps with swollen spot on the injured leg! After the X-Ray from this Vet came out, the female doc still said that our kitten had not problem and it was born this way. Ridiculous
The team here has always been super helpful and friendly, and they seem to genuinely care about our two cats. Have seen two vets here, thought Dr. Chen was great but Dr. June was exceptional. They don't try to "upsell" anything our cats don't need which is a common problem I've heard about other vets through my friends. The price is decent too.
Dr.Chen and his staff ( Elaine ,Andi) are very professional, passionate and knowledgeable. I've been very pleased with my dog/Snowy at this animal hospital and would definitely recommend people take their pets here for professional care and treatment.
Just recently moved here so I don't have a current vet, when my dog started limping I decided to look online for a good place to take him, I found noble paw and noticed they have good reviews so I decided to take him in to figure out the problem.... I called to make an apt and to my convinece I was able to come in right away! When I got there the staff was extremely friendly the girl at the front counter took my information and within minutes I was in talking to the dr. He was extremely knowledgeable and treated my dog like it was his own, he did a full inspection and was able to tell that my dog has patellar luxation right away he told me what he would recommend if it was his dog, so I have him on anti inflammatorys for a week and hopefully it gets better if not he may have to have surgery the dr was also extremely helpful with explaining the medication and how to use it overall I rate them 5+ stars I don't usually make reviews like this but after this experience I would definitely recommend to anyone looking for a vet that truely cares! Great prices too!
Dr. Chan is very nice and professional, he even offers 30 min for each patient. The price is resonable. Very good clinic, worth to spend time there.
Noble Paw is the only vet I would trust with my pups. The first time we brought our dog Hugo into the vet they spent an hour examining his skin condition thoroughly going through all option and potential causes. They thoroughly answered all of our questions and helped us make an informed plan for the future. I also brought my puppy to be spayed and the care that she received was impeccable, she healed within a couple of days with barely any scars. They had listened to my concerns of complications that had arisen with her mother and when the same windpipe issue came up they knew exactly how to deal with it. The service and expertise here is unlike any vets in the lower mainland, you can tell they really care about their patients and will always take the extra time to ensure things are done correctly.
This is a great veterinary shop. They cured my cat through a simple diagnosis. My cat started to vomit after diarrhea and stopped eating. So I made an appointment to see a doctor. Their prices are the most cost-effective in the NW area, and they have a lot of services, such as dental cleaning, x-rays, and they can buy medical food there