We have the reviews of real people who have information of the services of Fairmont Animal Hospital (Veterinarian) in the area of London (Canada).
Nowadays the business receives a score of 4.8 over 5 and this score has been calculated on 127 reviews.
As you can see it has an average rating is virtually the top, and it is founded on a very high number of scores, so we may say that the valuation is very reliable. If there are many people who bothered to evaluate when they've done well with the business, it works.
As you know, we don't usually bother to put feddbacks when these are good and we usually do it only if we have had a problem or incidence...
This Veterinarian corresponds to the category of Veterinarian.
The worst in animal care,pricing and customer service.
What I am so upset about is ; We rushed Our very sick cat in there. Within 20 minutes the vet went from saying We should pay them $1000 & Our beloved cat Bandit should go to the 24 hour animal emergency & We'd be paying top price. But within 20 minutes without even having time to cope or decide, we were then told We had to Euthanize. Not that night, not the next day but right then. And it would have meant so much if the Vet explained why We couldn't make Bandit better. We had so many questions afterwards, but We don't know why 20 minutes was enough to be certain He couldn't get better? I hope staff read this. That would have made it easier for Us to accept.But We went home devastated with so many questions & no answers.We also weren't told this tiny urn was going to cost $200. I had to Edit this as Fairmont kept their word & mailed Me my cat's paw print. It was ever so appreciated!! And it meant the World to Us, sincerely. My only complaint was just that I wish the Vet would have talked with Us more, or explained why my cat got so sick so quickly. Otherwise the service was FANTASTIC & We most Sincerely appreciate them taking Our cat ( who had been referred there by Our Vet - East Middlesex Animal Clinic, as Dr.Dev was doing surgery that day & couldn't come out to see Our animal so We had to race to Fairmont) They took Our beloved Bandit INSTANTLY & got him comfortable & pain free. If I EVER change vets it will 100% DEFINITELY BE TO FAIRMONT ANIMAL HOSPITAL!!! THANK YOU SO SO MUCH LADIES. Laurie & John Amaral????????????????✌
Great vet care, but all services priced at premium. Pharmaceuticals price inflated.
Fairmont animal hospital is the best. I wouldn't go to any other place. The staff are caring and are very good.
I am so impressed with Fairmont Animal hospital. Our dog was acting very strangely one day. We called the animal hospital and they took her in right away. Within no time, they had figured out the problem. I am happy to say that today my dog is very happy and healthy thanks to the team at Fairmont!! Candice
Worked great with our pet. I would highly recommend Dr. Vicky
Dr Christina is the best Vet EVER. She has taken care of our wonderful Spook for many years. This weekend she assisted Spook our cat whom we had for 18 1/2 years, cross over peacefully to the Rainbow Bridge. Forever thankful for her compassion, gentleness and caring. If you need a Vet that is absolutely incredible, please go see her.
I have been taking my fur family here for at least 8 years. They are like family now. When Dr. McTavish left I was devastated, but she made sure that her replacement would care just as much as she does. She was right. Dr. Parker is awesome. All the gals there are so amazing. I would never go anywhere else.
Very friendly and knowledgeable staff!
Fairmont is staffed with the most amazing and caring vets and support staff. They have great customer rapport. We are always greeted with friendly “hellos” and smiles. We have never had to wait too long to be seen. If the staff senses our cat is getting anxious we are admitted into an empty examination room while we wait. Fairmont is accommodating, accepting and friendly with all pet personalities – our cat can be quite sassy and they still love him. The vets, Dr. McTavish, Dr. Watson and Dr. Hutchison (we have had visits with all three), are all knowledgeable and thorough, allowing us to ask questions and express any concerns. While our cat does not like being poked and prodded he can be heard cooing and purring for the vets. With some recent health scares, Fairmont was able to see us at short notice. The staff was keen to follow up on our cat’s development and helped him get healthy again! Even when our dog was sick and eventually passed away, the staff remained supportive throughout that rough time. Their compassion helped us with our transition. We have been visiting Fairmont for the last 20 years and couldn’t imagine trusting the health and well-being of our fur family to anyone else!
Very nice, caring, and knowledgeable staff
Fantastic Vet. Been taking all my animals here since I was a kid.
Wonderful and super friendly staff! After a visit with Dr. Wells, my oldest feline fur baby is well on his way to getting better. Plus I really appreciate the email check ups and goals since I'm often busy.
Great vet very responsive friendly and helpful staff.
This fella goes for his yearly visit at Fairmont. They are fantastic staff who really give your pet the attention it needs..
These folks are very caring and professional, and we've had great service from them. However, their prices and constant push to buy products from them have made us change vets. Our pets last exam, which might have lasted 15 minutes, was billed at just under $100, before tax. No tests or vaccines were administered. They're caring. But not appropriate in their prices in my opinion. If money doesn't matter to you, they're very good.
Staff are so kind. Dr Victoria is so wonderful and she takes the time to get to know your pets.
Dr. Brian Watson is fantastic! We have been to many vets over several moves and he is the only one who has taken the time to explain how allergies/other skin issues arise and actually attempt to get to the root of the problem of our dogs’ skin issues. Instead of just giving antibiotics and sending us on the way, he recommended testing to figure out the underlying cause and spent more than an out with us examining our two dogs and getting a full history on them. Such a kind, patient and helpful man! Very thankful to have found him! He is great with our big German shepherd as well which is awesome as well ????
The staff here are amazing. Always a good experience, great communication.
I absolutely love this clinic! The front office staff are amazing, knowledgable, and caring. All of the vets in the clinic are amazing, but Dr.McTavish is an exceptional human being. She is the only person outside of the family who my nervous dog has taken a treat from, and that is a huge deal for us!
We cannot thank this clinic enough for being so on top of a serious medical issue. When many vets tell people to give up, they encouraged us to bring him to the emergency clinic and that a happy ending was possible. After years of sickness, weaning off meds , we finally have our wonderful loving dog back.
We couldn't have pets without Fairmont. Their staff treat our fur baby like he's one of their own and we really appreciate that. He's one of their family and they're one of ours. Words can't express the genuine gratitude we have for them. Love you all!
I won't take my 2 tiny cats and 2 senior dachshunds anywhere else. The front office staff are knowledgeable, compassionate and efficient. The technicians are angels in disguise and virtual magicians (I don't have the most cooperative pets!) and all of the veterinarians understand that as pet owners, there's a constant struggle between providing the best care for your animals within your financial limits. They take a step by step approach to your pet's care. I know that all of Fairmont's staff care about my pets just as much as I do. They've proved it time and time again.
Friendly staff.
The best veterinary care in London
The animals love the staff and we always feel welcome.
Very good with animals
Been going here for over 30 years they are the best. They know my dogs and always treat them like they are their family
Fair price and was fairly informative. Thank you in reply to your response the biggest issue which is out of your control is I would have liked to accompany my wife thru the process due to corvid rules that was not possible and just a idea maybe a flier listing the vaccine types with description of possible side affects and the importance of them for the area in which we live it could save time with questions I love to ask questions ???? ????
Super friendly staff and knowledgeable docs! Trust them to take great care of my fur baby.
My black puppy, Griffin, has received the nice medical treatment at Fairmont. This is the highly recommended place for puppy.
Have been going here for about w0 years and would not want to go anywhere else. Staff are friendly, knowledgeable and caring. Such a family feeling, with staff who will give your fur babies the best care in the London area.
I have a long history (25 yrs) with the vets and staff at this hospital and completely trust that my pets are getting the most compassionate, timely and comprehensive care available. The vets know the latest treatments and procedures, trends in pet illness and modern therapies - I trust their work, knowledge and integrity not only when my cat or dog is sick but, in their ability to do all they reasonably can to help me keep them healthy.
It's my cats vet and they have always been the better then expected
Kosh has gone here since she was a puppy. They even had a puppy party for everyone that got new dogs around Christmas the year we got her so that she could meet the vet, see the clinic and staff without being there fore a exam or treatment. Kosh is now 15 years old and even though we moved out of town 12 years ago we have maintained Fairmont as her vet because she loves all of the doctors, technicians and staff. They always have her best interests at heart and go above and beyond to make sure she is taken care of. The trust I have in the Fairmont team is why I can go on vacation and leave her with family and friends and not worry because I know if anything happens while I am away the Fairmont Team will care for her as they would their own pet. Fairmont has been my families vet clinic of choice as long as I can remember.
Amazing staff ..been taking my dogs here for the past few years they always have been honest and fair
Dr. Parker is amazing! She is helpful, knowledgeable, caring, and takes the time to explain. She has taken care of 3 of our pets so far! Recommend her and the team to everyone I know.
We have been going to Fairmont Animal Hospital for almost 4 years and they have always been good to us and to our boy Kowa. He gets excited to go!
Staff is knowledgeable, supportive, considerate, and they DON'T take risks.
These guys are the best. Dr. Parker takes care of my dog without rush and with so much care. They truly get to know your pet and remember your situation and needs thoroughly, making them prepared with each visit. The girls at the front desk are amazing as well!
Very thorough experience. Really appreciate Dr. Parker's extensive knowledge caring for my pets.
Staff are awesome and will go the extra mile to ensure your pet gets the best care they need - even if that means staying late.
Great service and a wonderful place to take your dog.
Fairmont Animal Hospital has been my fur babies medical caregiver for the past 20+yrs. Not only have they gone above and beyond in providing exceptional medical care but their genuine compassion and commitment to the well being of animals is amazing. From nail trimmings, severe illnesses to crossing the rainbow bridge, I knew my babies were in good hands. To all the staff at Fairmont Animal Hospital........Thank you.
Bertie loves visiting Dr. Wells at Fairmont Animal Hospital! The staff is incredibly friendly and helpful and we couldn't ask for a better vet experience.
My cat Jinx had his annual check-up at Fairmont today, and I just had to share how much he loves Dr. Watson! Maybe Jinx understands how this man saved his life a few years ago (emergency visit), but probably not. He's just got a really pleasant table-side manner, and Jinx always forgives him immediately after getting his shots. He's good with the humans, too - explains everything very clearly and answers all my questions with patience and understanding.
First rate veterinary clinic. Friendly staff, very helpful and are very concerned about their clients animals. They are very welcoming and do their best to answer any questions or concerns you may have.
This clinic never has a solution and allows the animal to remain in pain as they guess and take money from you. After every visit at this clinic there was never a solution. Could not even can a UTI issue solved without repeated visits over 3 weeks and no medicine. Left my cat crying in pain. Every time I pay but never have a resolution. Front desk manager is condescending when you ask what “other measures” means and confrontational. I ended the conversation crying because I just have been trying to get help for my cats UTI and all they want is $$. Never had a vet “front desk manager” make me cry before but as long as she felt good about that .... have taken 3 cats there with 3 separate issues and not one has been solved. I am glad to read the post below mine... seems I’m not the only one that has an issue with the front desk.
Staff have an obvious love of animals and have given my cats great care at decent pricing. Feel very confident with bringing my pets here and proud of a terrific East London facility!
The staff here are amazing. I started bringing my cat Garfunkle here in 2017 when we first got him as a kitten, and have been taking my other two elderly cats here as well since 2017. The staff have always been amazing and always remember my cats by name and greet us when we walk into the waiting room on a first name basis. We recently had to put one of our 13 year old cats down on Monday and the staff were exceptional. I have never felt so cared for and looked after as I have by the staff here. They were all very compassionate and discreet about the whole thing. One staff came in to talk to us about all our options for my cat's ashes and if we would like foot stamps or not, she took her time and made sure she thoroughly went over every single option with us to make sure we were picking the right one for us. The vet tech took us back to a nice, dimly lit room with a sofa and chairs and a lovely little bed set up for our cat to lay on. We had laid our own blanket over the bed they had set up to help comfort our cat more, and ended up leaving the blanket at the clinic after our cat had passed, and the staff were wonderful enough to wash and dry the blanket and return it to us, which I never expected to happen at all. They allowed us to spend as much time as we wanted with our cat before they administered the drugs to put her to sleep, which we were ale to be present for. After they confirmed she had passed we were, again, allowed to spend as much time as we needed with her before leaving the clinic. All in all I am so so happy we chose to go with Fairmount to help us with this difficult decision. Even several days later when I went to pick up the ceramic paw prints we had ordered, the staff asked how we were doing since Monday and were very understand. I could not imagine having to do their job but I'm so glad they were there in one of my families darkest times. I can not put into works how thankful I am for the amazing staff here! I will always recommend this clinic to anyone who asks!!
Fairmont Animal Hospital has the best customer service staff I've ever seen. The receptionists are extremely friendly, caring and always seem like they genuinely care about your pet. I cannot say enough nice things about the front desk ladies, and I am extremely grateful any time they give me advice in helping care for my dog. The vets are very good, our appointments are always very quick and efficient. Although fairly expensive, I am always confident that Kemba is getting the best care possible.
The team always takes great care of my cat. They go above and beyond! Everyone is super kind, considerate and accommodating.
I personally have been going to Fairmont Animal Hospital since I brought my pup home. The staff team has been phenomenal to work with and genuinely care so much about the well being of my dog. They are flexible, energetic, and most of all empathetic to their clients (both owners and animals). My dog personally LOVES visiting the vets office, every time we go! Thank you so much for all that you do! I feel very lucky to have such a caring team to consult with in regards to my pup! We appreciate and value every part of your team :)
The staff really truly cares!!
The staff @ Fairmont are the best. Been going there for years, they really take care of your pets needs. thanks
I could not say more great things about Fairmont Animal Hospital. They cared for my Australian Shepherd right till the end with exceptional compassion and professionalism. I now have a new pup who is going to Fairmont also. Amazing through and through!
Dr. Parker saw our first puppy, Rocky, for his last set of shots. She is very friendly and sweet and thoroughly checked him. We’ve seen a different vet from Toronto before moving to London and it is very much different! The vets and the staff are much friendlier, most especially Cassandra in the front. ☺️ And we are very happy that they provided a nail trim and cleaned our baby’s ear on his visit as well! Thank you so much for the wonderful care! We finally found our forever vet for our baby. :)
The Service at Fairmont Animal Hospital is outstanding! Our dogs love to go for their visits, to the extend that they can hardly wait for us to open the door to storm in. : ) Their level of caring and the quality of work is excellent. If you care for your animal(s) this is the place to take care of them! AND all of this comes at a fair price ... love it!
Expensive but great people
These guys were wonderful! We went about a month ago to get our dog his annual exam and since we changed sided of the city, we needed a vet that was closer. These guys were great. They were friendly and helped us anyway they could :)
Ruff Ruff
Quick, friendly service. They take time to explain. The staff are pleasant and easy to deal with
Excellent care of both of our greyhounds. Would highly reccommend to others
Everyone here has been nothing but helpful and supportive for all of my dog's needs. They are knowledgable and very upfront about their concerns regarding the health of the animals. I have and will continue to suggest them as my vet of choice.
All the staff are caring and love the animals.
Went here today for the first time based on all these amazing reviews. My regular vet has limited hours so I decided it was time for a change. Regular 9-5ers, REJOICE. THEY'RE OPEN ON SATURDAYS. Worked perfectly with my schedule. Marie, the receptionist there was a GEM. Sweet, kind and obviously loves animals. The vet Sarah Wells was amazing as well, my dog fell in love with her. She took her time explaining different vaccines and problems. Answered all my questions. She was amazing and made us feel like we were in confident, smart and loving hands. All in all, it was an amazing experience. Keep doing what you're doing. 5 stars. Xoxo, Bree and Bolt.
These people understand the bond between you and your pet.This is why they are so great.All your questions will be answered and the newest medications or surgery info will help you make decisions. We have been at Fairmont for many years and for many, many pets . They are just the best!
Been bringing my dog Kenny here for years and love it. The staff are friendly and helpful! Thanks Fairmont!
Fantastic clinic. We love going there and more importantly so does our dog! Friendly and knowledgeable staff. Highly recommended!
Amazing vet with doctors who actually care about their patients. When we can't pay our dogs complete bill they have given us deals and payment plans which helps so much when you have a pet that needs more visits then most. I recommend this place to everyone. Best vet in London.
My family has been taking our pets to the clinic for 10+ yrs. They always greet us when we walk in the door and our animals health is their top priority. I wouldn't trust my pets with any other clinics in town. Prices are reasonable, services are great and the doctors/tech/front office staff are top notch.
Thank you so much for the care and support provided to our cat, Ponzi, rescued by the humane society after him and siblings were found behind a chinese restaurant and adopted by us, his family for the next 7 years of his life. Today we decided to put him to sleep, after being diagnosed with kidney failure followed by test results that were far from good news. After multiple IV fluids sessions and seeing how his blood results did not greatly improve, and also some not comforting ultrasound exam, we decided to let him rest, his life would be full of pinching, poking and lots of stress. We will miss you so much my little furry friend, you were a rainbow of happy moments and laughs. I am sad you had to go so soon. I truly can't say enough about Fairmont Animal Hospital staff, you were all amazing and gave us so much information to me and my husband, Dr Christina Parker, thank you for explaining us every test result and making us understand the gravity of it, and making sure that Ponzi felt loved and cared, until his last moments. Marie Hearn, thank you for being there, we sadly did not meet in a better situation, but thank you for the hugs, care and support. And lastly, Dr Brian Watson, who came talk to us today during Ponzi's last minutes, to comfort us, and support our decision, he agreed that Ponzi's future would never be the same as a healthy happy kitty, and thus, sleeping, was the best decision. Thank you again, from both of us, Marina A. and Blair B.
Cassie is the best receptionist. Very kind and always smiling
Had a great experience with my pet at our first visit. The staff was friendly and helpful. I will definitely recommend Fairmont to my friends.
Professional and Caring Staff!
I've been bringing my dog here for years. Kind and patient staff. They always explain everything clearly to me and make sure I know all of the options available to me and my dog.
I have been going to Fairmont for close to 15 years with a variety of fur babies. Some visits are just regular check-ups, or grooming, but then I have had over the years some very traumatic visits with some very sick kitties and it is then that you truly appreciate how kind and invested all the staff and Doctors are to help your fur baby and yourself when making difficult choices. You guys are 5 stars to me.
Excellent experience, the staff were warm and welcoming, my puppy had a positive experience and they were so gentle when they handled her. Would definitely recommend them !
Sincere and loving to their patients. Everything is perfectly explained. Very happy I chose this place.
We've been using Fairmont Animal Hospital since we moved to London four years ago. We could not be happier with the service provided! Our "fur baby" has always been well cared for by everyone at Fairmont Animal Hospital; Continually making us feel welcomed, informed, safe and comfortable. Incredibly happy to have such a great place to count on when it comes to the health and safety of our dog. I would recommend this animal hospital without hesitation!
We've been taking our animals there for over 20 years. They've always been wonderful.
I was impressed with the friendliness of the staff, Marie especially, and the veterenarian. They gave out good advice as well. The only thing I did not like is the fact that they do not write prescriptions, so you cannot order the drugs through an online service. Otherwise I was happy.
They are a great veterinarian clinic I've been taking my pet for a number of years now. The staff are amazingly friendly an treat owners and pets with all the respect they can give. From checkups to nail trims for my cat they have been great and always nice and respectful to my cat.
We love this place! My family has taken our furbabies here for as long as I can remember. Over 25 years! The doctors are very patient and always take the time to explain and recommend options if needed. The techs are great too, always professional and helpful. It is evident that everyone here loves animals and that they will be well cared for. I have always been accommodated with scheduling if needed and if an emergency type issue should arise. My dog Wilson loves going to the vet to see everyone:) Always so happy when he is there. Truly a sure sign how kind and loving this place is. I honestly couldn't ask for more!
Great place. The staff are really good to your pets.
Fairmont has always taken the best care of my family's animals, and if it weren't for this clinic, I wouldn't have my two amazing cats today. When my animals are at Fairmont, I never have to worry because I know how much love they receive when they are in their care. They treat my animals as if they were their own and I appreciate everything they do! :) Thank you always, Fairmont!
We always get A+ service from this team. From the second the phone is answered till the following up from the vet. These people have pet care nailed down! We have been going here for 20+ years and would never think of going elsewhere. These people are fantastic!!!
amazing staff and service. Highly recommend
The receptionist Cassandra made my day! She is amazing and so helpful. Love coming here just for that reason
Staff quite professional. Doctors are very friendly and caring
I've had great experiences at Fairmont. The front of house staff are so kind and welcoming no matter if you are there for an emergency or a regular check up. I feel so taken care of here. The three different vets I have seen have all been great at explaining what we are doing and take the time to discuss concerns. Appointments are kept in a timely manner and if there is a delay it is explained. It's not stressful for my dog here. I don't hear dogs in cages yelping in the back. I get great email reminders, the clinic is clean, the invoices are clear and the best part is THEY COMPLETELY DOTE ON MY DOG LIKE I DO.
Great vet! They take time to answer your questions, and really care.
Great prices & great staff. If you leave a message on the answering machine, they will call back the same day. I am always satisfied with the veterinarian's work. They are very thorough when explaining the work they have done. Thanks Fairmont Animal Hospital!
Great staff
Great place. My dog Torq was always treated with respect even though he was a pit bull. And I'm happy to say he was also treated just as well when it was his time to leave this cruel world. Even the staff all had tears in thier eyes when i lost my best friend in the world. So to them i thank for all thier support in the hardest choice I've ever made. Highly recommend Fairmount to anyone looking for caring vets and staff. They look out for you pet.
My family and I have brought our pets here for years. The staff are all very compassionate and caring.
Good vet clinic.
Very kind staff.
I am so, so pleased with every single staff member at Fairmont (especially my girls vet Dr. Sarah Wells). My rescue Theo came to me with heartworm which was such a terrifying discovery. Dr. Wells has worked diligently to make sure she receives the best care and I am comfortable with the entire process. She personally checks in to see how Theo is coming along with her treatment. Heartworm is one of the scarier diagnoses to hear and deal with, and yet this hospital has made the entire process a positive one for me and my baby. The staff LISTEN - they respond to emails quickly and validate all the concerns you may have about your baby. I am so happy my friend recommended Fairmont to me and that little Theo's health is in their hands.
I have a French bulldog who gets very worked up at the vet along with myself being a worry wart and Fairmont Animal Hospital goes above and beyond to make us both feel comfortable every time. They are knowledgeable and not pushy, we really love how well they take care of our fur baby. I can’t say enough good things!
Very helpful staff
Best Vet ever.... Take both our dogs there... Such friendly people that work there...
Kind staff that do their jobs well
They take such amazing care of our new puppy, always available to answer questions over the phone and quick to get us in to see the vet when needed!
Awesome people work there
Nothing but Great news about Fairmont! Prompt and compationate care from the vets, a friendly face at the front desk, and outstanding service. We've been going to Fairmont for over a decade - appointments when needed and information provided in a clear manner by staff who really care. On behalf of Holly, Zac, and Chloe: two claws up!
I've been taking my fur baby here since she was a puppy. I couldn't imagine trusting her health to anyone else. Dr Brian is so good with her.
Employees and the doctor where amazing and caring and really show that they love animals, and treat them as part of the family..
Best Vet in town. Reasonable prices and great personal service been coming here for years 3 dogs and a cat all part of the fairmont family. Front staff always remembers me and my pets.
My Pets have been seen at Fairmont Animal Hospital for many years, the care ,concern, respect have always been so comforting to me and my Pets, I fully trust the Medical staff and respect any advise they give when it comes to the health an care of my Pets, thank you ....
Very nice place with personal service
My new puppy had her wellness check up today and the staff at Fairmont Animal hospital were so amazing!! They cared for my last dog for her nine years of life and I knew that when it was time to love another puppy that I would be going back to the same caring place. I could not be happier and highly recommend this animal hospital as it is so evident how much they love our furry family members!!
I will not bring my dogs anywhere else. The service is excellent and always above and beyond my expectations. The staff have gotten to know my boys and make a point to come and visit with them when is not necessary and they are clearly busy with other tasks. Dr. McTavish goes out of her way to create comfort for my pets and even takes extra steps to accommodate some of their personality quirks and anxieties that most would ignore. Dr. McTavish is also always available when I have questions and concerns and genuinely cares as she has often done follow up phone calls herself. Marie is also an amazing resource and often has put my mind at ease with helpful suggestions and information and many laughs. I have complete trust in the care they receive at Fairmont and always know they are in the best hands as shown by my dogs that never fear their trips to the vet and actually enjoy their time there with staff. No better place for care and peace of mind in my eyes.
We received top notch care for our beloved cat, Dusty, from start to finish. The professionalism and compassion shown to Dusty and to us has helped us during an extremely difficult time. I strongly recommend anyone to bring their pet to Fairmont Animal Hospital!
I have been taking my 2 year old to Fairmont Animal Hospital since he was 8 weeks old and have had a positive experience every visit. A great welcoming environment, terrific staff team members who get to know you and your pet! Every member is always willing to listen and gives the best advise, guidance, and love for your fur-babies as if they were their own. A big thank you to the friendly team at Fairmont Animal Hospital!
I cannot put into words how much Fairmont Animal Hospital Means to Me and My Family. Our Oak is such an important part of our lives. She is Sweet, Loving, and the most precious Dog who brings smiles and joy to us everyday. Thanks to Fairmont We are able to keep Her Happy and Healthy Hopefully for many years to come. Love to Our extended Family Who have been a part of our lives with a few pets over the last 27 years.
We have been going to Fairmont for 26 years and they have provided a great service for our chiahuahua, Toby and our previous chiahuahuas Buddy, Stubby, and Tiny. All of the staff are super friendly and very caring.
Sarah is very sweet and the receptionist is super friendly and knowledgeable! Had a great experience at Fairmont.
Took our dog there for years before moving out of the city and you can tell they really care about every animal that comes in.
Absolutely love and 100% reccomend Fairmont Animal Hospital! I am incredibly thankful for this Veterinary Team! Dr Wells is sooooo good with my dog Jango and so kind and helpful and just amazing! The entire staff has been just so great!!!
Great Dr’s and staff. I have taken all of my pets here, over 25 years. We are moving out of town but we will still come here for our vet care.
All of the staff are amazing and clearly care about our pets; the vets take the time to get to know us and our pets, and to figure out how to best support us. This is a great clinic, and I wholeheartedly recommend it!
We have been with Fairmont Animal Hospital for over 30 years and have always been very happy with the care of our kitties. During that time one of our cats required extensive surgeries for cancers as well as routine care. Three of our pets eventually needed to be euthanized and we were treated with great care and compassion. All of the staff from the vets to the front desk staff realized that this was a very emotional time for us and they went out of there way to make a very difficult situation as easy as it could be. Over the last 30 + years they all have cried with us when we lost our pets and laughed with us at the antics of fur babies. Thank God for all of the staff of Fairmont Animal Hospital!
Wonderful staff and service, from start to finish a great experience
Great staff very experienced and actually really care about the well-being of the animals.
We started taking our animals to Fairmont Animal Hospital after our regular vet that we knew quite well and loved very much moved out of town to work elsewhere. We had heard that Fairmont was a great clinic and decided to check it out. Of course, we were a bit hesitant that we may not find the same great service that we had previously received from our other vet, but these fears were quickly abolished when we met Dr. Parker and the rest of the Fairmont Team. At the time that we started attending Fairmont, one of our dogs was dealing with some very complex medical issues. Dr. Parker was so kind, caring, and compassionate (along with the rest of the staff) fitting us in where needed, calling us to discuss the best treatments, and corresponding with specialists in Guelph to ensure that our sweet boy received the best care and quality of life possible. The time spent with us during vet visits far surpassed any of our expectations as Dr. Parker was very thorough and ensured that we always understood everything she was saying and gave us time to ask any questions we may have. We were never rushed with her at our vet visits. Dr. Parker and the staff at Fairmont have continued to be the most kind, caring, and supportive staff/clinic throughout all of our multiple pet's needs. We have also met Dr. Wells in passing at the clinic, she is also so friendly and kind; it is clear how much she also cares about her clients (both pets and humans). I cannot say enough wonderful things about this clinic. If you are trying to decide where to take your pets and where they will receive the best care, this is the place to go. Fairmont makes you feel like family. They not only care about your pets but they care about you too. Thank you so much, Fairmont for all of your wonderful care. We will absolutely be lifetime clients.
We have been taking our pets to Fairmont for many, many years. All of the staff are great! They are all friendly, knowledgable, and certainly go the extra mile. The vets are excellent and very thorough in their investigations with ailments and exams, which is very important to me. I fully trust them with the care of my pets, and wouldn't take my fur babies anywhere else. The welcoming committee (receptionists) are always very friendly. Marie is great and has even helped us out when dealing with disagreements from insurance! They are all very compassionate and we have never had to wait very long for a scheduled appointment. They are very accomodating in dealing with the different personalities of pets, and when needing emergency appointments. You get what you pay for, and this place definitely gives exceptional service!
Took our maltese in about their teeth and got straight up answers to our questions and was able to make an informed decison without the quilt or pressure we have experienced from other vets. Thank you
I am fortunate to have discovered an amazing Veterinarian clinic that extends not only medical care for ailing animals but also CARE to their human clients .who put their trust in such knowledgeable staff. I am a foster for injured cats and orphaned kittens.Fairmont staff always makes time for any emergencies that I have needed their intervention. the receptionist always makes time for my animals, the Vet tech (Carly) is exceptional, never backing down from a new challenge, and the passion of the Veterinarian (Dr. Sarah McTavish) to heal is outstanding, no matter how hopless the situation may appear. They don't give up, even extending their kindless beyond office hours. I praise them all!
My husband and I started taking our two beautiful cats to Fairmont Animal Hospital after we moved to London from Guelph. Finding another vet is a very difficult task and we are so thankful we found Dr. Parker and all the staff at Fairmont Amimal Hospital. Our one cat was suffering from hair loss caused by her biting at herself. Our old vet tried so many things and nothing worked. My husband and I were feeling so helpless but after we met with Dr. Parker she outlined a plan and gave us hope back. Dr. Parker and all the staff at Fairmont Animal hospital e-mailed me daily and now my cat has all her hair back!!! Fairmont Animal hospital is the top rated vet in London and I can see why. If you are looking for the best care for your animals then Fairmont Animal Hospital is the place to go.
Friendly caring people. Took care of Baby right away.
Helpful and courteous staff. Takes well care of your pet
Fantastic, compassionate staff and wonderful vets. Dr. Wells is amazing and everyone clearly cares SO much about animals. Receptionists and front-of-desk are very organized, All staff members have been very good with our cats, gentle but able to 'get the job done'. Staff are personable and kind. Location is always neat, almost meticulously so which is impressive for a busy vet clinic. Appointments are easy to get and usually available next-day or at the very least within the week, for me. Costs can get a little pricey but IMO it's worth it for good care. They were able to aid with a financial issue when we lost our kitty (don't want to go into detail but they were extremely helpful). Super-supportive when we lost our kitty unexpectedly, and helpful in trying to figure out health issues with another cat. Professional, courteous, empathetic, and kind... wonderful experiences all around.
The most incredible veterinary office! The staff are so friendly and knowledgeable. I wouldn't take my pets anywhere else.
Fairmount Animal Hospital is the only place I would take my animals to. I first went to Fairmont Animal Hospital in 1989 when I took my dog that I rescued from Humane Society on Clarke Rd. The staff have always been friendly and compassionate. First dog that was shepard/boxer passed away at the age of 16. Our sheppard/great dane also a rescue had 9 years of excellent care from Fairmont Animal Hospital. I have another dog that is 8 who loves everyone at Fairmont. Recently I had a tennant who moved from the house leave a 8 month kitten. I tried for 3 weeks to catch the kitten. Finally I got the kitten but she was very sick. Unfortunately the kittens had some teeth broken, worms, bacteria infection in her stomach. Kitten has been dewormed, blood test, vacinations and infection cleared up. Fairmont doctors will be performing some dental work soon to help the kittens get well again. Thank you to the doctors and staff at Fairmont Animal Hospital for your kindness, dedication and professionalism.
Amazing clinic and wonderful staff, always kind and compassionate. Highly recommend them to anyone seeking care for their pet.
I took my furbaby Tobey here when he had a sudden injury, and they booked us right away, they were thorough with the examination, and explanation of their procedure, and I'm planning on making them my full time veterinarian! Lots of love from me and Tobey!!!<3
This clinic has been taking care of my pets since 1993. Three have passed on and one remains. Their compassion, professionalism, and service are outstanding. They have gone over and above with treating my dear wee friends. I have no doubt that this applies to all their furry patients.
Best care anywhere..
My ex and I took our "pit bulls" there yrs ago we called everywhere and any vets that would take them were ridiculously expensive, Fairmount took Torq and Pixxie in and the dogs liked them as well, just recently we had to put Torq down he lived a long life (17yrs) and his health was declining and the ladies at Fairmount were so amazing they made us all comfortable in a little room and took a ink print of Torqs paw and a few days later sent us a sympathy card and also made a donation in Torqs name! And they are always so amazing every vet visit is so fun and easy! Thank you Fairmont❤????
They are very kind and loving to my dog. She’s had a lot of health issues and they generally seem to care for it. It’s a wonderful and trusting hospital. They don’t seem to care about the wallet it’s really about the animal here. I highly recommend it !
My dog has suddenly fallen Ill and apparently appointments are more important then emergencies here smh I thought I found a decent place close to home until this
came here for the first time today with my kitty and had a great experience. the staff is so friendly and helpful. I’m happy with my decision to come to this animal hospital.
A wonderful group of women that car deeply about the welfare of their patients. So happy to have recently changed my bet to them and so are Tai, Zoey and Roscoe
Very good with 1st visit with our 3 yr old hyper rescue - got the meds and exam done. They offered to have us just do some visits (once Covid19 restrictiond are lifted) to acclimatize our dog to the clinic staff and environment. She is friendly once she gets to know someone but always defensive with strangers.
Excellent staff and service. Everyone was so friendly and our new puppy was so comfortable and happy there. Very knowledgeable and took their time to explain everything. Thank you Dr. Parker and all the staff for being so nice, caring and giving us a great experience and of course spoiling our little guy with love and attention :) Highly recommended!
I could not be more happy with the level of care and professionalism that everyone at Fairmont Animal Hospital gives. I have been taking my dog Holly there for several years now and we have never had a bad experience. Everyone is friendly, caring and compassionate from the lovely ladies who greet you when you come in to the wonderful vets who do an amazing job! Fairmont Animal Hospital was recommended to me, and I am so pleased! I would recommend them to anyone as they are outstanding!
I just moved to the City from out of town. They quickly got my records from my previous Vet. On our first visit they were very thorough with my pups sore leg. The staff were courteous and I loved the fact they new everyone who came in by name. I would recommend them.
Very good care wouldn't go anywhere else
For over twenty years, my wife and I have entrusted the health care of our beloved pets to the professional, knowledgeable, and caring doctors, technicians, and staff of the Fairmont Animal Hospital.
Such an enjoyable visit today. All the ladies and gent made Trigs feel like he was number 1. Thank you Fairmont Animal Hospital
I have never met a bunch of more caring and understanding people in my life. They take such good care of my cat Holly. I have been going there for 10 years now and wouldn't trust the care of Holly to anyone else. Thanks to the great bunch of people at Fairmont Animal Hospital.
I have used the Fairmont Animal Hospital for over 16 years and have been very satisfied with the staff and how they have interacted with my pets. They have helped me deal with the passing of my cats and recently have been an enormous help with my dog after being hit by a car. A testament to how they care for my pets, is how my dog (even after the loss of a leg) looks forward to going there. I have and will continue to recommend their services. Many thanks to you all.
Fantastic staff, truly care about their patients!
I had just adopted a new cat and was told that her vet was at Fairmont Animal Hospital. I was surprised because this has never happened before. I decided that if I didn't like their approach that I would just go back to the vet that I had been using. I am NOT going back. I really enjoyed my experience with Dr. Parker. She was very patient and kind to me. She answered all my questions and on the bill I received she made notes about what we talked about which was unexpected. It was very helpful to have the notes in case I forgot something. I was told that I could call or email any of my questions and I have and they got back to me right away. I recommend this animal hospital.
I love this place. 1 dog and 2 cats all come here for their medical needs. Staff are alway extraordinarily professional and courteous. They have the equipment most vets dont and they are so sweet with the animals.
Fairmont has always been a great experience for me and any pets I have.
Dr. Watson is the best vet I have ever taken my dogs to. Extremely knowledgeable, relies more on skill and experience than on tests (although obviously lab work, x-rays etc... are all available when necessary). Very caring and compassionate as well. And the staff is absolutely fantastic too. I have nothing but praise for the whole clinic.
I brought my 13 week old puppy to get his shots. I could not have asked for better service. The staff were very nice and particularly helpful. The cost for the services was reasonable. I have definitely made the right choice in Fairmont Animal Hospital.
Such a lovely clinic! Everyone is always so kind and welcoming
The staff here are absolutely wonderful! They answer any questions I have, fairly priced, are friendly and truly love the animals and their job!
Staff is very friendly and able to answer any questions you may have.
The staff at Fairmont are simply the best. They are so caring and the pets come first. I will only ever bring my pets here. I have been bringing my fur babies here for over 15 years & have and will continue to, recommend them to family and friends.
Definitely better than my last vet. Friendly staff and weren't pushy.
During my multiple visits to Fairmont I was extremely pleased with the staff. They, at all times, ensured that my cat received the utmost care. Everyone was friendly and helpful! I will always recommend Fairmont to friends and family.
Staff is fantastic, very knowledgeable. Place is clean, easy to get to. Lots of parking.
Lovely people, amazing professionals, and great service!!
They helped out our family when we really needed them. Very thoughtful and patient staff.
Absolutely love this clinic. They truly do care about our pets.
It was my first visit at this clinic and I was impressed, everyone was so caring and helpful.
Great staff, knowledgeable vets! The right place to take your pet.
Quick service, vets are very friendly and polite. But they had major difficulties collecting blood from my kitten. Maybe my kitten just being difficult though.
I love Fairmont Animal Hospital. There are no words that can adequately express my appreciation for everything they have done for me and my doggy family since 2002. They have done so much and there is no way to say thank you for all their support and kindness over the years. Marie, Laurie, Carly, Cathy, and Dr. Parker you are the best in the biz --- thank you for everything. I first visited Fairmont Animal Hospital in 2002 with my first puppy Gus. Gus adopted the staff instantly and I know it was because he sensed how warm, friendly and caring they were and he knew intuitively that these new friends would take good care of him whenever he came to visit. I knew he was in good hands, when I watched the staff with other pets and pet owners, taking time to dispense not only meds but more importantly taking time with each & every client to make sure the pet owner left knowing that they had everything they needed; meds, information and a team supporting them personally if they needed it. Gus & I needed this support on many occasions and they never wavered in their care & support. Marie never laughed at my latest concern or chided me when Gus put on a few extra pounds, even though she knew - I knew exactly how to keep Gus slim & trim. They supported my daughter & grandsons when Gus became terminally ill while I was away & unable to return home to take Gus in for his final visit. They called my daughter before & after Gus died; provided my grandsons books on where their Gussy went and sent detailed emails to me providing much needed support when I was so far away. Special thanks to Laurie for being there with Gussy right up to the end and to Marie who supported my daughter & her boys through it all. In a moment of madness about, 4 years after I purchased Gus, I decided Gus needed a four legged friend. So I consulted with Fairmont on how to best introduce my new little guy, Casey, into the family. The team at Fairmont provided valuable information on what I might experience as Casey integrated into his new family, what behavioural changes I might expect in Gus and how to handle those changes. The information, guidance & support I received definitely had a positive impact on how well my dogs accepted one another. The staff were always there to provide advice and any resources they could for whatever question I might have. Although Gus still ruled the roost at Fairmont it was only because of the knowledgeable staff at Fairmont that I was able to create a stress free life at home for the dogs. Sadly, when I brought Casey in for his well puppy check he was diagnosed with a heart murmur but through the excellent care, team work and support we received at Fairmont he lived a happy, bright and fun filled life. When his condition started to get worse, I again relied on their expertise to help me make the right decision for our family & Casey. Fairmont provided information as appropriate and made suggestions on what could be expected at each stage. They never forced me to make decisions or take action I wasn’t ready to and they also didn’t question my decision when I felt the time had come for Casey to go be with Gus. Thanks to Dr. Parker (fabulous addition to the Fairmont team), Laurie, and Marie who helped me through this very difficult time. This is what makes Fairmont special. They truly care about the animals and their owners and don’t see their clients as just clients, you become part of the Fairmont family. I’m sorry if this is too long for some of you but I hope you took the time to read this far and got a feel for what a fabulous clinic Fairmont Animal Hospital is and a sense of how caring and kind the people that work there are.
For many of us our pets are like our babies and we only want the best for them. As a pet parent to a beautiful but very shy and somewhat anxious cat I feel that when I take her into Fairmont that they care for her as if she is one of their own. Marie and the other front staff have a great understanding of her nervousness and ensure that she is taken in quickly. The team in the back are very good with her in keeping her as calm and relaxed as possible (Carly is the cat whisperer). Over the 4 years that we've been coming here we have had the privilege of getting to know all of the vets, each one being absolutely amazing! I would never consider going elsewhere since the best care is here!!!!
Very caring
Since picking up our newest additions to our family only three weeks ago (two 3-month old ragdoll kittens), FAH has had their fair share of us visiting over the past three weeks. From our very first visit with our girls (which was an urgent visit required due to someone chewing a stitch out), to our most recent (a checkup to make sure all is healing well and recovering from colds), everyone at Fairmont Animal Hospital has been warm, welcoming, and patient (I’m sure they just love our visits due to the snuggles the girls like to give!!). I had spent a lot of time completing research on many (almost all) veterinarians in London, trying to find one that would suit both my husband and my needs as well as our furry friends. FAH came out at the top due to so many reasons – they are knowledgeable, understanding, and accommodating. They have been patient with me asking questions, as our resident cat is 8 years old – I’m trying to ride the bike again. I’ve appreciated all their awareness, suggestions, and would most definitely recommend them to anyone. Our previous vet was located outside of town, and came highly recommended – however due to changes in our lives, we were hoping to find the same quality, compassion, and service we were getting at our previous vet’s closer to home, and with reasonable hour; for us this is important as we can’t always get to a vet’s during 9-5 hours. I researched FAH as a friend had strongly suggested them. I can guarantee that FAH has superseded my expectations on all fronts, and I cannot thank them enough for calming a freaking out fur-momma On our last visit, I had a billion questions, and Dr. Parker was most patient in checking the kittens over and replying to any question I had. I have never seen kittens so calm in an exam room (and its likely due to the Feliway that they use in their rooms!), but she was patient, kind, warm, and not once did I feel rushed. I was asked multiple times if I had any other questions to ask, or concerns, and I could not appreciate this more! The receipt from your visit always has a nice summary as to what has happened during your visit, and provides detailed information should you have to leave with medications. This has been super helpful! If you are looking for a vet within the London City limits, give FAH a call – it will be worth it! Thank you so much for making us feel so welcome FAH team!
Fantastic friendly service and good prices.
Thru the roof expensive.... like all veterinarians, dentists and auto mechanics.
Fairmont Animal Hospital is by far the best clinic I have ever taken my furry family to. The veterinarians, the technicians and front desk staff are all so friendly, knowledgeable and caring. I have been taking my pets there for over 9 years and they always go above and beyond to provide my pets with an outstanding level of care.
I have been going here for about 20 years. The staff have always been amazing and compassionate when I've had to put my fur babies down. I would never go anyplace else because of the service I get here. Highly recommend Fairmont.
This is the best vet I have ever taken my animals to. I have two lab mixes and a cat and all of the staff are always so great with them. One of my dogs is extremely skittish and Dr. McTavish always takes her time to ease him into the appoinment and makes the visit as enjoyable as it can be for him. The team is extremely informative and never guilts me into something I am mot comfortable with and I never feel like I am being a bad pet parent if I say no to a vaccine or test. I would reccomend this clinic ten times over and will never trust my animals with anyone else. The whole team always takes such amazing care of my furr babies and I can't thank them enough!
I love the service and they helped my dogs she feels so much better
I've been taking my basset here ever since I first got him at six weeks old, and the Vets/Vet Tech's have been nothing short of amazing! I look forward to my visits and so does my dog. The prices are pretty fair too, my old hometown was a lot more expensive.
Woof! (Wow!) For years we have had the privilege of being a part of Fairmount's family. Our loving dogs have been taken care of to the nth degree from all the staff, pampered by the front desk associates to getting poked and prodded by all four of their vets. They have saved our mischievous dog Primrose's life a few times along with our other dog Chloe's curiosity. Fairmount's staff was there for us when we lost our long time family member Guiness - a sad day for all of us. We can not say enough about the caring people that stand behind their name. We would recommend them to anyone looking for a family Animal Hospital.
I first walked in to Fairmont Animal Hospital in about 1993 with my brand new Chow Chow puppy. 3 dogs and 2 cats later I can't say enough about being part of the family at Fairmont. From first shots to saying goodbye Dr. Brian, Dr. Anne, Marie, the 2 Dr. Sarah's, Laurie and all the staff have been a joy. Couldn't imagine a better group to take care of my four legged family members
Very friendly and helpful staff
I love all the staff here they have always been warm and treated me with respect. Fair pricing and I would never take my pets anywhere else.
We've been going to Fairmont Animal Hospital since 1996! Dr. Watson has been the best, most reasonable and compassionate vet I've ever dealt with!! The staff are amazing and very loving and kind. We've been through the ups and downs of owning three pets and the vets and staff have laughed and cried with us through it all. I would not hesitate to recommend them and will definitely be using them as our vet whenever we have another pet.
Extremely caring group. Have been coming 10+ years.
I recently moved my dog to England with me, to say this was a stressful time is an understatement! The CFIA were extremely difficult and nearly cost me bringing my dog to the UK. The amazing staff (particularly Marie) were so good, she did most of the communications with the CFIA and worked with my UK pet travel company so all I needed to do was show up, get a few things signed and my dog made it here! I had taken my dog to the Fairmont for years and always had great service, amazing group of people. I will miss all the help you provided over the years as I'm sure Sadie will miss the treats.
Everyone is nice
Dr.Parker and the staff are amazing they have taken amazing care of my two kittens since I have gotten them. I love how they take there time and explain everything the notes that Dr. Parker sends home with you is so good and helpful. They care about your pets and I highly recommend this place to everyone who want their pets to have a great experience and good care.
For over 30 years I have taken our pets here. Friendly staff, lots of knowledge, compassionate. Highly recommend
Great friendly ppl
Our family has used Fairmont Animal hospital for 25 years. The staff is amazing, the doctors have given helpful suggestions and been the best when we needed them the most (unfortunately our pets haven't been around as long as the animal hospital). Our pets are part of our family and the staff treats them like their family members. Great thanks go to them. I recommend them every time.
Great staff. Everyone cares for your pet as if they were their own. Highly recommend Dr. Wells.
I took my little guy Oliver for a check up and vaccination updates. I adopted him at age 4 months and he was around 5 months when I brought him here. I was LATE! I was 15 minutes late and they were so accommodating and still allowed Oliver to be seen. On top of being late I FORGOT his health record at home! So I messaged my husband to send me pictures of it, but had not heard. So I was not 100% certain on what vaccinations he had. As I was about to pay the bill (which was reasonably priced) and leave my husband messaged me the health records. There were a few vaccinations that were missing. They offered to make another appointment because if I waited I could be waiting a while. I said I didn't mind waiting. I waited only 10 minutes! They were so accommodating and made my feller feel right at home! We saw Dr. Connie Tuck and she was a treat and we would recommend this clinic to all!
Friendly staff
The staff and doctors are wonderful!
Great place to take your animals
Absolutely love the staff. They are great, efficient and extremely dedicated to their work.
Very good.
Great people here.
I'm new to London and decided to take my dog in for her shots as they needed to be updated. I was a few mins late but am still learning my way around the city. They were very understanding of this. They were absolutely excellent! My dog is a rescue and because of her past does not like strangers and can become very defensive and difficult to handle. They were VERY understanding and tried a few different things to make her comfortable with the situation, where as my last vet would just muzzle her which would make her more uncomfortable. They found alternate ways and she didn't need to be muzzled. It was a great experience! I highly recommend!!!!
Amazing vet clinic! Staff is very friendly and compassionate, I love how they always come around from the front desk to greet me and my animals. They never rush to get you out the door and always take the time to thoroughly explain any "at home" care. Prices are very reasonable as well. Would 100% recommend this office to anyone.
The staff at Fairmont have been caring for our dog since we got him and we couldn't be happier. Dr. Parker is so friendly and loving. She takes the time to listen to not only mine, but my 8 year old son's questions and comments. The vet tech's and reception are very knowledgeable and helpful.
Dr. Watson is wonderful, have gone there for 25 years and have nothing but great experience. Takes time to make your pets feel comfortable. they are the best.
We are new clients to this wonderful establishment and could NOT be happier! Not only s the staff is friendly, caring and knowledgeable but they are incredibly considerate. I have multiple kitties and the staff actually went out of their way to help me find a more cost friendly product and then ordered it for me. They never make me feel rushed, they take time to answer questions and have always gone above and beyond. I recommend this place to everyone. My babies will never go any where else. :-)