Reviews of Willoughby Animal Hospital (Veterinarian)

Dan Jankowski

Superb facility, staff, and vet. Excellently positive vibes!!!

Kristina K

I have never experienced such an amazing caring crew of people at a vet clinic. Dr Shamsher is compassionate and actually cares, as do his staff. I million times over recommend Willoughby Animal hospital ❤️

Jordan Carpenter

Our adopted kitten needed to be spayed and vaccinated. Felicia ensured she was calm and comfortable before Dr. Shamsher worked his magic. Would highly recommend if you love your pet

Jordan Varga

Friendly staff and good service , nice and quiet environment

ZzZ

Dr Shamsher is a loving caring vet that has been recommended by family as him and his staff are highly knowledgeable and treat each animal with love and respect. Thank you!

Kristina Cyr

The front desk ladies are so knowledgeable. Staff are so helpful and Dr. Shamshar has got to be, hands down, one of the most down to earth and friendliest vets I have EVER met. Love everything about this place. I believe they're the best price around as well.

Ms. Pretty

Friendly staff, very clean waiting room. Our cat pooped in his cage on the way to the vet and made a mess of things to say tge least. The receptionist was kind and acted like it nothing out of the ordinary for her. She was very helpful. The Veterinarian was kind and really helped to ease my anxiety about the issues my 16 year old was having. I didn't feel hustled at all. Will definetly go back again.

Janice Franz

Dr. Shamsher is excellent and very caring and he has a great team working there. I want to thank all of you for your tremendous help, taking my many phone calls and pursuing all avenues for my sick cat. I highly recommend you to all pet owners. Thank you soooo much.

K Tam

I highly recommend Dr. Shamsher!! My dog, Rambo can get extremely nervous when he goes to any vet clinics but with Dr. Shamsher he is calm and you can see that for the most part he is comfortable. Dr. Shamsher is patient and will answer all of your questions and will not rush you. He gives me that peace of mind that Rambo will be well taken care of.

David Barkes

Had my 6 year old dog vaccinated here and everything went really well. My dog needed all of the shots as she had not had any in several years. Distemper, Kennel cough, Lyme, Rabies, and one other. Also had nails trimmed and worming pills dispensed. Less than $200. The staff did an excellent job of handling my very skittish Lab-X. One thing. If your dog hates hardwood floors like mine does, all the floors are hardwood. :-)

M T Egger

Clean organized efficient and helpful

Chris Stenersen

Dr Shamsher is awesome. Gives unbiased advice and really puts your mind at ease when dealing with your pet's health. Highly recommended. The front staff are also amazing. Solid recommendation all around.

Rebecca Davidson

Both of my dogs go here, my dogs are 2 and 3 years old, they have once ate an entire bottle of advil and the doctor was super helpful, kept them over night. Called us before they went to bed and when they woke up. He made sure my babies were safe. I never feel ripped off or like he tries to upsell me. The girls at the front are nothing but helpful, and so good with our two boys. Nothing but good things to say about this office.

s nelson

I think their front line staff needs training to be more professional. The main vet is amazing though.

Richárd Péter Kántor

Where can I start? Maybe with the Doctor, he cares and that's is a very rare quality now days. The staff is the best! Thank you Victoria for helping us through like everything with Emmy from day one. My puppy Emmy is a patient at Willoughby Animal Hospital since we have her, we moved quite a distance away, but we still take her back there. So long story short: They Care they know what they are doing, personable and you CAN TRUST THEM!

Darcie French

We have been going to Dr Shamshir for over a year now and we are so happy to have him as our vet. He has performed several surgeries and does all our puppy vaccines and vet checks. Pups in pics were born by c-section - one pic is right after birth and the other at 3 weeks of age. He is very knowledgeable and professional and is excellent with the dogs. We highly recommend him!

Shilta Naidu

Dr shamsher is th best!! I can't elaborate anymore than this. He is so kind and gentle and my pup absolutely loves him he is so thorough with instructions and he puts me to ease every time I walk in with concerns. Also his assistant Felicia is one of the best workers there thanks for all the help

Marco Diaz

Friendly staff. The doc is good too. Very reasonably priced. I’ve taken my dog and two cats there.

Amanda Wyenberg

Dr Shamsher is so wonderful! You can feel that he really cares about animals and won’t suggest things that are unnecessary for your pet! I’m so happy to have found this clinic! We will continue going here for all our future vet needs.

Dale Miller

From the first time we took Luna our dog to this establishment the staff and Vet were friendly , caring and knowledgeable. After her checkup the bad news came but having a feeling that something was wrong with her helped but the Vet sat us down and explained that the best course was to make her happy till the end. Luna was a puppy mill rescue from California and was given a great happy loving life.On Christmas eve she passed away in the back seat of the vehicle after getting hold of the Vet who came in from Abbotsford to meet us but he was a few minutes to late. Even to the end he was thoughtful and caring. Thank you to you and your staff.

tara (bigbottomedbee)

Dr. Shamsher is great! Our dogs love him. Honest opinions. The staff are also great. Felicia is wonderful.

Madelaine Bosshart

Very reasonable pricing when it comes to the final bill compared to most places. Customer service is amazing and Dr. S is so great at explaining every little detail and following up.

Tina Nguyen

Dr.Shamsher and Stephanie are THE best people to be dealing with if looking for a proper vet clinic for your pets. We have two dogs and have only been bringing them here for regular check ups but when an accident recently happened to one of my dogs, Willoughby Animal Hospital was our first choice. Dr Shamsher and Stephanie took excellent care of my dog for the 3 day emergency stay and nourished him back to proper health! My fiancé and I are absolutely pleased with leaving our dog here and will continue to bring them back to Willoughby Animal Hospital!

Tomson Hu

Doctor is nice and patient

Igor and stacey K

The ladies in office were so kind and detailed. The prices were a lot better than other places close by and no unnecessary up selling. We chosen them to do our cats spay next week !!

Robyn McFarlane

Dr. Shamsher is a fantastic vet

L G

I went to Willoughby Animal Clinic for the first time yesterday after being fed up with the service and hit or miss doctors at Langley Animal Clinic. And let me tell you, the experience was night and day. The front counter staff was very friendly, kept me updated, asked me a ton of questions about my dogs history. The doctor was great - I wasn’t rushed, he was very thorough and informative and I got to explain all of my concerns so he had the full scope of my dogs issues. He came up with a treatment plan, explained everything and then offered sedation to clean my dogs messy wound, which he refused to let anyone get near. Normally, when you hear the word sedation, you see ????????????. But I was pleasantly surprised to find that the sedation, the medications, new food and the actual consultation was all very reasonably priced. And not only that, but he offered me a quote right in the room from his computer. At Langley Animal Clinic, they tell you what medications you’re getting, say goodbye and you walk over to pay not knowing what the damage will be. So it was nice to be told upfront before pulling my wallet out! And the icing on the cake? A personally decorated bag with my dogs name on it for his medications (a thiughtful touch!) AND a follow up call to ask how my dog was doing and if I had any questions ???? I am very happy with the service and care that they provided and, although I hope I won’t be back anytime soon, I have confidence now that I have found a reliable place to take either of my dogs :)

Belinda Bowkowy

Fantastic staff, best vet I have ever dealt with! More then fair rates. They always let you know what everything is about, never leave you with questions.

Meagan Seeley

We love Dr. Shamsher & all staff at Willoughby Animal Hospital. Prices are fair, and even more important, it's very clear the doctor and staff really care about animals and are very knowledgeable. When our pup needed vaccinations, he gave our little guy a heartfelt hug and said "I'm so sorry for the pain I caused you". They always make time for us to explain procedures and medical issues in detail so that we can make informed choices. They give great advice over the phone which sometimes saves the cost of unnecessary appointments for minor issues, and every time I've asked for last minute appointments, they always find a way to squeeze us in. Can't say enough good things about Willoughby Animal Hospital and the amazing care they give our dog.

Alison Fleming

Very positive experience. Arrived a few minutes early and they were able to get us in right away and both the vet tech and vet were very good with our kitty cat.

Tamara

Brought my 1 year old cat because she was small for her age and had an ongoing, sporadic sound when breathing. Of course we went to trusty Google and it was suggested it get looked at, could be anything from allergies to heart issues. They weighed her, tried to listen to her lungs and heart but she scratched the doctor so he did not persist.... She has never scratched anyone so she was very scared. The doctor did not have much to say, just that she was a small cat and that was ok. He said we could try antibiotics for the breathing issue and also suggested an immune booster paste. I have had a sick kitten before and she was small because she had a disease and we had to euthanize. I appreciated the reassurance that she was ok, but how does he know without hearing her lungs, heart, checking for allergies etc. Waste of time and money to find out nothing.

Jas

WORST vet in lower-mainland, “dr” shamsher does not care about your pet or any others, only cares about how much money is going to end up in his wallet. First, he misdiagnosed one of my dogs by saying his eye problem was just allergies after examining the eye TWICE on the same day making me take him to an animal hospital to find out he had an ulcer all along and needed treatment right away. Second, I take my puppy to him just so he can tell me that he’s probably not going to make it, so I go to pick him up so I can take him to a veterinarian that actually knows what they're doing and he tries charging me $780 for telling me my dogs going to die and having him there for barely even 30 minutes. Absolute joke. STAY AWAY To the reply, This animal hospital’s procedure to diagnose this virus was to return home 20-30 mins away and collect my puppy’s feces even though they thought he was so rapidly deteriorating and also did not have any in-house test kits on hand . It was clear my puppy was not doing well which is why I did not want to waste any time and called another veterinarian that stated that there are in-house test kits for this virus to quickly diagnose my puppy and not waste any precious time. Thankfully the test came back negative to what your “dr” thought he had jumping to the conclusion that my puppy was not going to make it . FORTUNATELY, we made the decision to seek other help for our puppy elsewhere because NO thanks to Willoughby Animal Hospital, our puppy will be just fine. Please stop trying to salvage your guys’ reputation, at the end of the day everyone has their own opinions and they will also soon come to realize through their own experiences, like us. We will never be returning.

cesar “the honest auto flip”

Our trusted vet

Ryan W

We have gone here a few times and I was overcharged for unnecessary treatment but they are very kind and want the best for the animals.

mike b

Yesterday I had to make an incredibly hard decision to euthanize my beautiful kitty. Dr.Shamsher made this terrible process that much easier. The entire staff was accommodating and professional. Everyone at this clinic showed compassion and empathy. I would recommend this clinic to anyone. Thank you everyone ❤️

pamela cookson

Love this place...the girls are fantastic and Dr Shamshir is wonderful❤he's the only one my rottie girl ever liked????he's understanding and so compassionate and will help you any way he can if he can????

Lisa C. Desj

Dr. Shamsher doesn't like to prescribe medicine unless he has a diagnosis. My cat was sick for months with known kidney disease and (later diagnosed) cancer. I brought up the option of cerenia or an anti-nausea medicine a few times to control his vomiting but the vet wanted a diagnosis first. When I could afford the $600 ultrasound and we got a cancer diagnosis, that is when he finally prescribed cerenia for my cats nausea. My cat died a week later and he was pretty sick at that time. I recently took my other cat to a new vet for vomiting reasons (same) and the new vet prescribed nausea relief right away before we got bloodwork back. I know there are sometimes reasons not to prescribe meds until a diagnosis but in my cat's case he needed nausea relief. Consider this when choosing a vet. Also Dr. Shamsher quoted me at over $500 for xrays and blood work. At this new vet, I paid $481 for xray, bloodwork, nausea medicine and pain meds. And sometimes I felt like Dr. Shamsher didn't remember my cat's case and I kept having to tell my cats history to him again and again. Not the worst but not the best level of care.

Angie Procyk

Excellent care. Very attentive and take the time to listen to all concerns. Very impressed with the hands on approach, the follow up phone call to ensure everything is ok and the walking you through costs and procedures to ensure you know exactly what you are getting. Lovely clinic.

Geena Toor

For anyone who knows me knows my dog is my life she is the most previous little girl in the world! We recently moved to langley and I took her for her annual check up/vaccines to 'Langley Animal Clinic ' the vet there used a needle meant for bigger dogs bella is only 5 lbs she should have been given a smaller needle meant for puppies .. the way she screamed i will never be able to forget that :( .... + they forgot to administer her bordetella (wtff???) after the horrific experiencewe had at 'Langley Animal Clinic ' me and my dog were very nervous but Dr Shamshir was soooo good with bella and made her feel comfortable she did'nt even scream or make any sudden movements from the shot .. she was so calm and I was honestly very impressed. The girls in the front were also very welcoming and so nice. I am very happy I decided to bring Bella here thanks Dr :)

Bahar S

Not only is Dr. Shamsher great, his front desk staff is very responsive and helpful. I have a lot of questions and they are always happy to answer them. I am aware of how tough this industry is, and how spread thin vet techs and veterinarians are, but they go out of their way to be supportive regardless and I am really grateful for that.

Sabrina Hingston

I used to see Dr. Shamsher when he ran the vet office near Surrey Central, I used to help with fosters with a cat rescue and he was the vet they were able to get to help the Surrey Strays and Ferals so we thought if a rescue really felt comfortable with him then he must be good. We took our female cat to him when in Surrey and then found out he left that location. We then moved to Clayton Heights and heard that one of the cat rescues went to Willoughby so we thought to check it out not realizing Dr. Shamsher was the vet...lol...when I found out boy was I pleased. We just took our male senior kitty in for a checkup as he was vomiting. Did Geriatric Blood panel and found out our furbaby has some issues but Shamsher also said we needed to get him booked in for cleaning and possible a tooth removal. Kitty got all better with the vomiting and just took him in yesterday for the dental. Shamsher called me to say so far so good with cleaning but there was one tooth he felt needing pulling so wanted the go ahead, I ok'd it and all has been well so far. I forgot to mention that the staff are really good and have followed up a few times to make sure my kitty Bert is doing well. First a few days after the visit about the vomiting and again just a little while ago to make sure he was doing alright and to remind me if any concerns to call right away. I would not hesitate to bring my babies to Shamsher he is a knowledgeable and very caring vet! I hope he stays put now so we don't have to hunt him down again.

sara connell

Hands down the best vet!

Sandra Bernal

Vet is very professional. Answers all my questions and takes time to exam. No rushing and always pick up.phone to answer questions. He is great

Devlyn Winchester

Got my dog in same day. Great service.

Amy

We just adopted kittens, and Willoughby is one of the VOKRA partner vets. We went in for the first time yesterday, and have also been interacting with staff over the phone. Everyone including the doctor has been so kind and helpful. We will definitely continue to bring our kittens here as long as we are in Langley.

Tink Laviolette

Always had great and caring service from Dr Shamsher and his excellent staff.

Jennifer

-This vet is very inclined to prescribe medication that isn’t needed. -The prices are also pretty high in comparison to other vets. -The front staff have always been available to help and the vet will come and talk to you about your concerns after seeing your pet. -They also do follow up calls after your appointment.

Jus Johal

Dr Shamsher very nice and honest person.the staff were friendly and accommodating. They were very gentle about the euthanasia process. I appreciate their kindness and professionalism, Thanks

Jennifer Swan

Simply the best! Dr. S is amazing! He listens to everything you have to say. Delivers expectional care for your furry loved ones each and everytime. Always offers the best advice, is professional and empathetic. His staff is very well trained and a pleasure to speak to or work with. My experiences with Dr. S leave me never wanting to deal with another vet.

Derek Garner

Very knowledgeable and helpful with my new puppy that is unhealthy due to previous owners home assessment of he megaasophagus and food in her lungs. I will be a regular. Highly recommend!

Navi Deol

Unbelievable vet! Made taking my dog to see him a worry free experience. Dr Shamsher is a vet you can trust! I must also make special mention of the terrific staff employed, there, they are very accommodating in regards to making appointments and going the extra mile to ensure my dog read will taken care of.

tcharlie Charlie

Were so lucky to have found Dr Shamsher and his team, my first impression was that the clinic was very clean ,staff made us feel feel very welcome and always had time to listen to our worries, over time having some health issues with my 14 year old lab Scooby ,we started to get to know the staff and Dr Shamsher more .I can honestly say that I fully put my trust into Dr Shamsher hands he fully takes time out to explain any procedure that has to be done or medications that has to be taken, I would also like to say a big thank you to Selisha for all off her help and support on every visit she always welcomed us with a big genuine smile, and I truly think she is a big credit to the team . Thank you Willoughby Animal Hospital I'm sure if it wasn't for your care and advice, Scooby wouldn't be here with us today. ❤

Robert Parsons

These guys wants your money, I will not go back.

Ryan Martin

The staff were friendly and accommodating. They were very gentle about the euthanasia process. I appreciate their kindness and professionalism

Kristy Eirikson

Dr Shamsher is very gentle, kind and knowledgeable. Every visit so far has been positive.

Kevin Grieve

Friendly staff

Kelly

The veternarian and staff here are of premium quality, and it is clear they are not trying to gouge patients/customers with unnecessary costs. My wife and I appreciate everything this animal hospital has done. I would recommend this establishment to anyone who has ever felt they've been taken advantage of with veterinary costs.

Mat Bradley

Awesome service with caring staff!! Definitely recommend.

John

Had my 22 year old cat put down it cost 230$ that's a bit much. My mom had be there all month spending money to the sum of about 800$ when the poor cat should have been put to rest. This guy wants your money I will not go back. If he can't see that a 22 year old cat is suffering then he can't help you with your animal.

Asia Svenson

Dr. Shamsher not only showed upmost love and care for our Boston Terrier, but also towards my children who had to come with me. Felisha, one of the assistant's, was very professional, caring and friendly. Highly recommend! Thank you!

Jessica Munn

The Dr. And staff are very nice. I believe the prices are great. Both my cats have been going there since the beginning. The Dr. will ask about the other cat if I'm in with just one. I would recommend!

Kim W

They always take great care of my cat and go out of their way to check on us the next day to make sure we are doing well. Great staff, affordable prices, highly recommend!

Bev Neifert

Excellent! As always good service!

K Nicole

I honestly rarley take the time to leave reviews... but in this case, I felt the need to share our experience with Dr Shamsher at Willoughby Animal Clinic. We adopted our puppy and his initial visits for vaccinations and exams completed elsewhere. He is now 5 months old. Over the last 5 days we have noticed he has been stuffed up and congested with sneezing but no cough. Today he vomitted. Which sent me making panicked calls to our vet with nothing they could do to see us until the following day........ I called Willloughby after and was told the same , "super full BUT come down and you may have to wait but we will still see him" . There was no wait, we could go inside with our boy(Mountain View you are required to wait outside the clinic and have the vet call you during the exam). We were sent home with antibiotics and a treatment plan .He also noted another issue our prior vet failed to notice after 3 exams. I cannot explain the care on a personal level... we will be choosing them for all future needs