Reviews of Hôpital Vétérinaire Victoria Verdun- Vet et Nous (Veterinarian)

Katerine Lefrançois

(Translated) They have very good vets, but it's overpriced. A consultation costs about $ 30 more than in a clinic and the prices can be up to 5 times more expensive than elsewhere. For the descaling of my cat, on the other hand, they were in the price. For sure if you go there, in my opinion, you can be assured that they will find the cat's problem and cure it well, so it may be worth it, but not for a simple vaccine or sterilization. They also put a lot of pressure on us to buy veterinary food ... even if we are already buying it! (Original) Ils ont de très bons vétérinaires, mais c'est hors de prix. Une consultation coûte environ 30$ de plus qu'en clinique et les prix peuvent être jusqu'à 5 fois plus cher qu'ailleurs. Pour le détartrage de mon chat, par contre, ils étaient dans les prix. C'est sûr que si vous allez là, à mon avis, vous pouvez être assuré qu'ils vont trouver le problème du chat et bien le soigner, donc ça peut valoir la peine, mais pas pour un simple vaccin ou une stérilisation. Ils font aussi beaucoup de pression pour qu'on achète de la nourriture vétérinaire... même si on en achète déjà!

Guillaume Boily

(Translated) High prices. They quickly turn to a series of expensive exams before they even consider or explore simple solutions. (Original) Prix élevés. Ils se tournent rapidement vers une série d’examens dispendieux avant même de considérer ou explorer des solutions simples.

Geneviève Germain

(Translated) Professional services and advice. I went there to have my dog sterilized, I really liked the principle that I could come and carry my dog the same morning so that he does not spend the night in a cage for nothing. Plus stress-free nail clipping with prescription calming for my very nervous dog! Thank you to the whole team ???? (Original) Services et conseils professionnels. J'y suis allé pour faire stériliser mon chien, j'ai beaucoup aimé le principe que j'ai pu venir porter mon chien le matin même afin qu'il ne passe pas la nuit dans une cage pour rien. De plus coupe de griffes sans stress avec prescription de calmant pour mon chien très nerveux! Merci à toute l'équipe ????

Marie-eve Lavigne

about 2 months ago my dog got very sick after eating garbage.. to make a long long story short she had eaten a mango pit that had ripped open her intestine and she nearly died. They did emergency surgery and were able to save her. They were great with my dog and still are by trying to help us figure out what she can eat that does not give her a bad reaction because she is a sensitive dog with allergies. I do not know what we would do without them!

Cath Leto

(Translated) The service my animals have had at the Victoria Veterinary Hospital has always been good. However, I find that the staff often tried to push us unnecessary or exaggerated interventions depending on the context when our animals had problems. We felt pressured to make a quick and costly decision every time and the bill went up quickly every time. I don't like it very much and I decided to go back to my old vet in NDG, even if it's far from home. (Original) Le service que mes animaux ont eu à l'Hôpital Vétérinaire Victoria a toujours été bon. Toutefois, je trouve que le personnel a souvent tenté de nous pousser des interventions inutiles ou exagérées selon le contexte lorsque nos animaux ont eu des problèmes. On se sentait sous pression de prendre une décision rapide et coûteuse à chaque fois et la facture monte rapidement à chaque fois. Cela me déplaît beaucoup et j'ai décidé de retourner à mon ancien vét à NDG, même si c'est loin de chez moi.

Catherine Clavel

They told me my one year old chihuahua was oki, so i returned home. Last morning it was too late. My dog died in my hand january 24, 2015. And its not 24/7 ... Anybody's there in the night.

George Plescan

Took my cat to an emergency appointment, was happy to find a spot, reservation was on time. All the staff was genuinely interested in my situation. Not sure about the past doctors, but I would definitely come back even if it's a good drive from home.

MingKiv Wong

What they really care about is the money

Kathy Wolf

Thee cheers to the team at Victoria Vet in Verdun !!! They have been working diligently with me to find a solution for my amazing 10 yr old cat. This isn't an evident skin disorder, and they have returned all my many calls as we work on saving his life. I don't know what I'd have done without them. As I also had to say goodbye to my two elderly cats (13 & 18), the compassion and grace was as kind as it gets with everyone there. As a Cat rescuer, I also work with another vet for over 40 years, and am able to combine the two vets when necessary on following through on difficult cases. They have been 100% cooperative and receptive to a second opinion. For me, that's priceless. My felines are so lucky to have the best vets in town. Love from Lancer (Sir Lancelot), King Max, Sweet Lady Jane & Queen Cleopatra Meow

Camille Briquet

(Translated) A truly optimal service and an honest but reassuring team when you entrust them with your animals, for small checks or big injuries. (Original) Un service vraiment optimal et une équipe honnête mais rassurante lorsque que vous leur confiez vos animaux, pour petits contrôles ou gros bobos.

Adriano C. E.

Appointment with 1 month in advance changed without notice. They told that left a message. Well, I didn’t receive. Lost of time, changed for MTLVET at verdun Street. ????????

J. KLΛSS

Thank you Dr. Moran

Richard Li

I bring my dog there and is my frist experience of this vet. The service was horrible, rude employe the vet lady doctor is not responsible. Always saying more problem my dog have. pushing me to do more exam for my dog $$$$, pushing us to buy more medicine $$$$. 2 days later i bring my dog to an other vet and cost me 5 times less money and my dogs going very well now. NOT RECOMANDED!!!

Océane L'Heureux

(Translated) The service is uneven, depending on the person who serves us. At the time of euthanasia of our cat we were very emotional. The technician has been very professional and compassionate. Prices are high. (Original) Le service est inégal, selon la personne qui nous sert. Au moment de l'euthanasie de notre chat nous étions très émotifs. La technicienne à été très professionnelle et pleine de compassion. Les prix sont élevés.

bouselmi oumaima

(Translated) My friend had the best sweet service for him. The team are so welcoming and helpful I'm happy thank you ❤️????‍⬛ (Original) Mon ami avait le meilleur doux service pour lui .l’équipe sont tellement accueillants et serviables Je suis contente merci ❤️????‍⬛

Mohannad Al-Khatib

Friendly helpful people who proactive in following up with your issues

Julie RS

Patient and informative They took care of all types of situations with detailed information: options, honest about fees, detailed and informative when asked questions--they will never push something on you or suggest unnecessarily-- You'll get a full list of pros and cons before you decide, and know all of your options from A to Z, success rates, statistics etc. They've dealt with 2 very difficult situations already, and even offered options that were delightfully surprising! (ie. A "food-tasting" for a pet who absolutely refused to eat! - Brilliant! )

Rick Cognyl Fournier

Best prices in Montreal

Aryane Labonté

(Translated) Its not mean with animals I liked it a lot but the abuse is there .. the same service can cost you half the price if you go elsewhere .. Pr empty a wound in the belly take tests to see if its cancerous and pluck 2 tooth they my talk from 1500 to 1800 without morphine or whatever after .. I called another vet and I would have done it for 800 plus a full descaling .. Shop your vet like it is necessary (Original) Son pas méchant avec les animaux je l'ai aimais beaucoup mais la ya de l'abus.. les même service peuvent vous coûter la moitié du prix si vous aller ailleurs.. Pr vider une plaie au ventre faire des test voir si ses cancéreux et arracher 2 dent ils mon parler de 1500 à 1800 sans morphine ou quoi que ce soit après.. J'ai apeller un autre vet et j'aurais le tout fait pour 800 en plus d'un détartrage complet.. Magasiner votre vet comme il faut

Mathieu Dumoulin

(Translated) Very good service. Warm welcome. Affordable prices. (Original) Très bon service. Accueil chaleureux. Prix abordables.

Nina Haigh (blackraven15)

TERRIBLE I took my 1.5 year old Dog there to get fixed - I warned them that she can get possessive around food and toys but that she is improving with training and working with her.... I do not know what they did to her but she came home VERY aggressive, she wouldn't let me near her, the medication hey gave me for her has a known side effect of making animals aggressive and known to KILL cats!! I went back and they blew me off and threatened to make a complaint about my dog being aggressive!!!!!!! They did not give me a refund for the medication nor did they offer me an alternative .... I had to watch my poor girl suffer in pain for a few days. I will never bring an animal there again!!!!

Marie C

(Translated) A team that loves your hairy babies as much as you! No pressure, no judgment, professional but warm service. Papousse can not say thanks but, yes yes! Thanks to the whole team! (Original) Une équipe qui aime vos bébés poilu autant que vous! Pas de pression, pas de jugement, un service professionnel mais chaleureux. Papousse ne peut pas dire merci mais, moi oui! Merci à toute l'équipe!

Ann Desrochers

I took my cat there to be put down and told them that I want him cremated so I could take him home they said OK I signed a paper they went in the back with him they didn’t cremate him they put them in a garbage bag and I brought them home I didn’t know he wasn’t he made it so I left them in the box for a week there was a smell in the house. My other cat was smelling the box and throw a nap so I went in the box and touch the garbage bag and there was a tail and a paw ,they never cremated him.I called them back they said oh we didn’t know they said bring them back and will do it I said I’ll never bring any of MY CATS HERE AGAIN!!! Please people!!! DONT TAKE UR LOVE ONES TO THIS CARELESS PLACE!!! All they want is your money??? And trust me they charge an arm and a leg.

Petra Turner

Same day appointment no problem to see my dog, and very friendly and helpful. Understood my financial limitation and were willing to discuss all the services suggested and do just the minimum essentials to fit within my budget.

Elijah Perez

Very friendly staff, didn't have to wait long, clean facility and the vet himself was helpful and not pushy.

stacey syne

Quite good. My cat was sick with symptoms resembling gastroenteritis. The initial estimate of the bill was quite expensive - more than my salary, however, the vet was very understanding with my situation and was able to bring down the bill and services to a manageable amount (with added responsibilities for me of course), while still providing the essential medical requirements for my pet. Well done - friendly staff, please keep up the good work.

Evan Feltham

First time using this vet and I have to say I couldn't be happier! Took our new cat here this morning and despite the inconvenience of the virus right now, these guys were great! Dropped off at the door and was called by the vet who answered all my questions and was very patient. Our cat seemed really happy too, not stressed after we left. Having made the mistake of reading other reviews on here about this place, I personally feel very happy. First time vaccinations, flea treatment (that's what you get for purchasing a cat off Kijiji) and de-worming tablets were very reasonably priced! All I can say is, don't always judge a place by the reviews of others. Thoroughly recommend this vet. (And no, I wasn't paid to write this review.)

ana basac

Of course they wont find record of my visit as they write in All their bad reviews, the good reviews I'm sure they write themselves.Before taking my cat here I called his vet in my country, explined symptoms and got a very specific instructions. Went to this clinic cause of the "reviews " and proximity. The "vet " before even checking my cat gave me the cost $$$ of the possible treatment, then again without checking told me what she thought the cat had, that's when I lose it and told her that her job was to 1. Know how to save an animal in distress 2. Do her job 3. Act as fast as possible but she seemed to be more worried about charges and apparently the time it could take her to act. Then finally she acted ando guess what the diagnosis that I was given by telephone was correct, but the pseudo vet of this hole wanted to sell me the dead package they have.....

Melishia F-G

I have been with this vet for over a year and my sphynx has been there a few times for follow ups. I have never had anything to complain about but I would like to share my most recent visit which was exceptional. I had the pleasure of meeting with Dr Reyes for the first time regarding some long term skin problems with my cat and I finally feel confident for the first time with a treatment plan proposed by any vet I’ve ever consulted. On top of it, she was able to offer me a temporary treatment plan that worked with my budget until I could transition into something that I needed time to prepare for financially. I’m very satisfied with the team who accommodated my most recent visit!

Shini Tenshi

(Translated) I think the staff is competent and especially the technicians who really care about their jobs, but the prices are really exaggerated at times. It has become clear that I have to make monthly appointments to have access to medication for my cat, when he doesn't need that much follow-up since he is doing very well. That makes salted invoices to finish more. I spent a large sum in not even 6 months. It really is not affordable compared to other vets I have had in the past. It's really ridiculous. I have the impression that we are taken for milk cows ... I will have my cat's file transferred in not very long, it is far too expensive. If you can get around, I highly recommend the region veterinarians who are much more affordable in general and who do not only do their job to be a seller. (Original) Je crois que le personnel est compétent et surtout les techniciennes qui ont vraiment leur métier à coeur, mais les prix sont vraiment exagérés par moments. C'est rendu que je dois prendre des rendez-vous au mois pour avoir accès à de la médicamentation pour mon chat, alors qu'il n'a pas besoin de tant de suivi que ça, puisqu'il va très bien. Cela fait des factures salées à plus finir. J'ai dépenser une grosse somme en même pas 6 mois. Ce n'est vraiment pas abordable comparativement à d'autres vétérinaires que j'ai eu par le passé. C'est vraiment ridicule. J'ai l'impression que l'on nous prend pour des vaches à lait... Je vais faire transférer le dossier de mon chat dans pas très long, c'est beaucoup trop dispendieux. Si vous pouvez vous déplacer, je vous conseille fortement les vétérinaires de région qui sont beaucoup plus abordables en général et qui font pas seulement leur métier pour être vendeur.

Gita Kiss

We have only used them for our cats. They have always been so sweet to us. Recently I brought my cat there because he was sick and it was time for him to go to kitty heaven. They were so compassionate, empathetic and they showed him so much care and love. They were so sweet. Hopefully it is going to be a long time before I have to do this to another fur baby but Ill go there again <3

S Prudhvi

Hate this on rue deliglise. Exorbitant prices than any other vet clinics. I went there for my dog and OMG WOW-its a no no. Try this 1) mtlvet.ca on rue de verdun or in vill emard.

Didihigola

(Translated) Seems like every time I come in the specialists are great but receptionist TERRY I feel like it's time to make a change she is always rude. One moment is enough (Original) On dirait qu’à chaque fois que je viens les spécialistes sont géniale mais la réceptionniste TERRY j’ai l’impression qu’il est temps de faire un changement elle est toujours désagréable. Un moment donné ça suffit

rachel aultman

Overall, pretty good service. I bring my cat there and buy her food from there now, as well. I had 2 different veterinarians give my cat her shots; 1 was super gentle, and the other 1 was pretty rough. My cat was hissing at her, she's not a cat that typically hisses! They always do a follow-up phone call to see if she likes her new food, and when she is due for her next shots. Prices are good, hours are convenient.

Danahé Vaillancourt-Gagné

(Translated) They accompanied me in the discovery of an aggressive cancer of my little one and a half year old Luna. When we felt it was time for luna to leave, they gave us a last minute seat despite their day being full. They gave us all the time we needed with it before injecting. They answered all of our questions and took the time to make sure we were ready and figured out what was going to happen, step by step. Even when it was time to pay and choose the ballot box, they were very respectful and gave us time to choose properly. Thanks to the whole team, but especially the technician with the red hair and round glasses. I was hoping you were there the day we decided to let go of luna. I felt all the support and love you had for animals. I knew Luna was in good hands with you. Thank you very much ❤ So if you want human service and a team that have a great love for animals, I absolutely recommend them. (Original) Ils m'ont accompagné dans la découverte d'un cancer agressif de ma petite Luna d' 1 an et demi. Lorsque nous avons senti que c'était le temps pour luna de partir, ils nous ont fait une place de dernière minute malgré que leur journée était remplie. Ils nous ont laissé tout le temps que nous avions besoin avec elle avant d'injecter. Ils ont répondu à toutes nos questions et ils ont pris le temps de s'assurer que nous étions prêt et comprendre ce qu'ils allaient se passer, par étape. Même lorsquil était temps de payer et choisir l'urne, ils ont été très respectueux et nous ont laissé le temps de choisir comme il faut. Merci à toute l'équipe, mais surtout la technicienne avec les cheveux roux et des lunettes rondes. J'espérais que tu sois là la journée qu'on décidait de laisser aller luna. J'ai senti tout le soutien et l'amour que tu avais pour les animaux. Je savais que Luna était entre bonnes mains avec toi. Merci beaucoup ❤ Donc si vous voulez un service humain et une équipe qui ont un grand amour pour les animaux, je vous les recommande absolument.

Anaïs Hamel

(Translated) Really unprofessional !! I came for my cat who was throwing up everything he ate and after 4h30 of waiting and $ 600 fee I am told that my cat is fine and he does not know what she may have ... are thieves and they don't take care of our animals. I really don't recommend them ... (Original) Vraiment pas professionnelle !! Je suis venue pour mon chat qui vomissait tout ce qu'il mangeait et après 4h30 d'attente et 600$ de frais on me dit que mon chat va bien et qu'il ne savent pas ce qu'elle peut avoir ... Ce sont des voleurs et ils ne prennent pas soin de nos animaux. Je ne les recommande vraiment pas ...

Janice Turgeon

I've been bringing my cat there for about 9 years. I've always had a good experience. My cat is very aggressive and I always warn them she is a very difficult cat. They take the proper precautions and I have never had any problems at all. Very caring and competent staff. Extremely reasonable prices. UPDATE: I stopped going there in 2017. I found they've really raised their prices and are a little too interested in trying to sell you unnecessary tests for your pet. Just my opinion.

Rick Dio

(Translated) Thank you to the whole team for sending us a card signed by all of you for the loss of our 17 year old dog Rawette. Thank you for the warm welcome from Melissa the technician and Dr. Emilie. recommend! Dionne / Morganti family. (Original) Merci à toute l'équipe de nous avoir envoyés une carte signés de vous tous pour la perte de notre chien de 17 ans Rawette.Merci pour l'accueil chaleureux de Melissa la technicienne et Dr.Émilie.C'est sur que je vais vous recommander ! Famille Dionne/Morganti.

Justin Topolnotrotsky

Was looking after my friends kitten after she had been fixed. Just needed to go there for the follow up. I was paying for the expense out of pocket and my friend was reimbursing me. The vet was fully aware of the situation. During the examination, when she was brought back out, they told me they found a lump, and would need to proceed with a bunch of expensive tests. I told them as I was not the cats owner, I could not give consent to approve these costly tests. They pressured me, but I stood my ground as her owner was only out of town for another week and a half. But I assured them that if he gave consent, I would go along with tests. Fast forward a week, and the lump they showed me had completely disappeared. (it was only fatty tissue). When the owner returned and enquired with the vet about the lump (i told them they tried to scare me with) they told him they had NO IDEA what I was talking about. So... Bad record keeping, or predatory practices and scare tactics to bleed their customers out of money for expensive unnecessary tests? Either way, I will never take my pet there.

Rebecca Tremblay

I visited about a month ago with my dog who was barely walking. The vet gave me meds and after 2 weeks of him not getting better, I needed to go to a different vet since it was saturday night. The vet from the 2nd location told me that they gave me the good medication yes but that my dog needed to take twice the amount of the dosage we gave him because of his weight. He had a hernie discale which only got worst because I didn't have the right dosage since day 1.

Li Li

I brought my dog, dying from kidney failure. I was ignored, not welcomed. I bought painkillers,which I didn't get the chance to give to my dog. My dog passed away a few hours after. They won't refund me the painkillers even though they weren't used, still in the uv bag. No sense of remorse. They only wanna steal your money.

Cathy L

Really dout about their experience, always trying to sell products to customer

Patrck Marcotte

(Translated) Very good impeccable service. Reasonable price. (Original) Très bien service impeccable. Prix raisonnable.

Sylvain Courval

Bad service been on hold over an 1H 20m for nothing had to hang up and call them back while my dog needs serious care...waste of time!

karl germain

(Translated) About the Verdun branch I have only good words for this veterinary hospital, the veterinarians and technicians are very kind and understanding. The prices are reasonable. (Original) Au sujet de la succursale de Verdun je n'ai que de bons mots pour cet hôpital vétérinaire, les vétérinaires e.t techniciens sont très gentils et compréhensifs. Les prix sont raisonnables.

Arlette Bourque

I took my dog there on Monday for diarrhea and a limp. A stool analysis was ordered and I was told the vet would call with the results on Tuesday, Wednesday at the latest. It is now Thursday afternoon, and no call back. Not happy. Also, after having my dog cared for there for 5 years, and never any mention of her having teeth/gum problems, the vet told me they needed cleaning within the next year or so under general anasthetic, with possible teeth extractions, and that it would cost between $1200-$1500. Imagine my surprise, since I wasn't even aware there were problems! One would think it would have been mentioned earlier! But what really annoyed me is that having spent $360 during my visit, when it was time to leave, I had to carry my dog and large cans of special food, so I asked for a bag. Was told they had no bags, but I could buy a reusable one for $3.50. I asked if I could have it for free, but was told no. It upset me, given the $ I had already spent -- so cheap of the clinic to do this, especially since the bags probably cost them under $1 ! Little gestures matter. I am very dissatisfied with this whole experience, although I must say the technicians are great.. A. Bourque

Alyssa J

(Translated) Location so expensive it is appalling! For consultation, radios and blood tests, it all came back to $ 550! While on the South Shore for the same service, the price is $ 225 !!!!!! In addition, the doctor who gave the diagnosis to our dog, after having taken a blood test and radios, it was still not what was the problem and the only two options were either to end his suffering or of the hospitalized for min 2000 $ and that the chances of remissions are low. It was impossible to design this option, so we went to get a second opinion from a doctor and the diagnosis was COMPLETELY different and our little dog will be able to cope very well with $ 450 hospitalization and antibiotics for a few days. (Original) Endroit tellement dispendieux c'est effroyable! Pour consultation, radios et prise de sang, le tout revenait a 550$! Alors que sur la rive-sud pour le même service, le prix est de 225$!!!!!! De plus, le Docteur qui a donner le diagnostic a notre chien, après même avoir fait une prise de sang et radios, il ne s'avait toujours pas quel était le problème et les deux seules options étaient soit de mettre fin à ses souffrances ou de l'hospitalisé pour min 2000$ et que les chances de rémissions sont faibles. C'était impossible de concevoir cette option, alors nous sommes aller chercher un deuxième avis d'un docteur et le diagnostic était COMPLÈTEMENT différent et notre petit chien va pouvoir s'en sortir très bien avec hospitalisation a 450$ et antibiotiques pour quelques jours.

Monica Savage

My cat needed a tooth removed back in February 2017. It was a weekend, and I work, so I felt I needed to get things done. It was a tooth that was very loose, but he was inflamed in his gums and I thought it would be more comfortable to have it pulled. I was not well informed. I could have just left it actually and it would have fallen out in a day or so. But in order for them to identify if there was a problem, we needed dental x-rays. Who knew that it would be 3 times the expense of my dentist? so the price tag of 1200. was crazy. And to boot the dentist said it came out very very fast and easy! The icing on the cake was when they were insistent I change his food to their own brand. I received this print out paper which showed me how to gradually change his diet: I said why?? he is quite healthy, an outdoor cat, He eats mainly raw food and this is the first incident in 8 years for him. They told me if I wanted the best food for him I would follow their suggestions. I will never return.

Real Feedback

(Translated) For several DAYS, we tried to get an urgent appointment for our animal. We followed the instructions to the letter but day after day the front desk informed that we had not done what we had been asked, always with a tone and rudeness of word choices. We offered to show we had called at the right time with a phone screenshot and were told once again that it didn't matter ??? One lie after another to obviously conclude that: the phone lines weren't even open, so late, she lied to us and had no concern for our animal's condition. We called again asking to speak with a manager to get the seat we had been told we would * finally * have the day before and hung up on me - twice before the manager called us back. A reaction of surprise ... nothing is done - we have to wait another day. We ended up having to go elsewhere late at night in distress. Treated like garbage, we have them respect called in the morning to cancel the appointment at their place. Surprise! We received a call from the manager reproaching us for not being there ?! We told her that we called to cancel at the opening and she answered rudely, then she thought she hung up ... that either they do not know how to do ... so she continues to speak badly about us with the phone off the hook - BRAVO! The service provided to the animals is average, however the prices are well above average! The location is good - that is a plus. In short, if you like to be treated without importance, to be called a liar, to get hung up on your nose, to be spoken to with complete contempt and disrespect, here - this is the place for the whole thing! (Original) Pendant plusieurs JOURS, nous avons tenté d'obtenir un rdv urgent pour notre animal. Nous avons suivi les instructions à la lettre mais jours après jours la réception informe que nous n'avions pas fait ce qu'on nous avait demandés, toujours avec un ton et des choix de mot avec impolitesse. Nous avons proposé de montrer que nous avions appelé au bon moment avec une capture d'écran de téléphone et on nous a dit une fois de plus que cela n'avait pas d'importance??? Un mensonge après un autre pour conclure de toute évidence que: les lignes téléphoniques n'étaient meme pas ouverte, donc en retard, elle nous a menti et n'avais pas de soucie envers l'état de notre animal. Nous avons appelé à nouveau en demandant de parler avec un responsable pour avoir la place qu'on nous avait dit que nous aurions *finalement* le jour précédent et on m'a raccroché au nez - deux fois avant que la Directrice nous rappel. Une réaction de surprise ... rien est fait - il faut encore attendre un jour. Nous avons finalement été obligés d'aller ailleurs tard le soir en détresse. Traités comme des petites ordures, nous avons eux le respect d'appelé le matin pour annulé le rdv chez eux. Surprise! Nous avons reçu un appel de la directrice nous reprochant de ne pas être au rdv?! Nous lui avons dit que nous avions appelé pour annuler a l'ouverture et elle a grossièrement répondu, puis elle pensait avoir raccroché... cela non plus ils ne savent pas faire... donc elle continue à dire du mal sur nous avec le téléphone décroché - BRAVO! Le service fourni aux animaux est moyen par contre les prix sont bien supérieurs à la moyenne! L'emplacement est bien - c'est un plus. En résumé, si vous aimez être traité sans importance, être traité de menteur, se faire raccrocher au nez, qu'on vous parle avec un mépris et un manque de respect total, ici - c'est l'endroit pour la totale!

Elle B

We have always been to see the same vet for my cat who had problems so when he got sick (the same thing he always had) we brought him there because we had moved quite far from our other vet. They conned us into paying 1000$ and he died 3 days later... I won't be bringing any animals back there again.

Rachel Alboukhari

Don't go there .. you take an appointement, you arrive on time and then 1h later you're in. They don't answer your questions clearly.. you stay concerned and then they charge you more than other places .. the receiptionist is soooooo rude .. unbelievable.. it's private .. we pay money and we want service and a smile

Dyane Roy

(Translated) My 2-year-old cat was seen in emergency, after abdomen radios and blood tests, anti-nausea and anti-acid medications, they found nothing. Invoice of $ 715.00 to tell me that the next option was an exploratory surgery of the abdomen. Cost between $ 2,200 and $ 3,300 !!! many will think to euthanize the animal with these high costs ... After researching the Web, I found a clinic that saved my cat for $ 340! Without surgery too. In short, avoid this clinic if you care about your pet and wallet. (Original) Mon chat de 2 ans a été vu en urgence, après radios de l'abdomen et prises de sang, médicaments anti-nausées et anti-acide, ils n'ont rien trouvé. Facture de 715,00$ pour me dire que l'option suivante était une chirurgie exploratrice de l'abdomen. Coût entre 2,200$ et 3,300$!!! plusieurs vont penser faire euthanasier l'animal avec ces coûts élevés... Après recherches sur le Web, j'ai trouvé une clinique qui a sauvé mon chat pour $340! Sans chirurgie aussi. Bref, évitez cette clinique si vous tenez à votre animal et porte-feuille.

Elizabeth Gauthier

(Translated) Good service in general, but I felt judgment and pressure from the vet. Very high prices. (Original) Bon service en général, mais je sentais du jugement et de la pression de la part du vétérinaire. Prix très élevés.

Federico Cepeda

So long, Moes. You were an excellent cat.

Vanessa Léal-Lapointe

Before it changed to victoria... I've wanted to work there since about 2008 because i believe in what they do. They r honest professionals that think of the patient AND the client. They will do whatever they can to help, AND realise that we are in Verdun and most people don't have tons of money but still care alot for their pets!... I finally got in! It is a small "family" that LOVE animals and everyone is there for the right reason: helping care for the animals and educate the people on preventive care! Everyone's very competent, caring and extremely patient. It is still a very small clinic with limited equipment and staff for big emergencies. So if it is too serious and they think it would be safer for the animal to go to a better equipped clinic for a better chance to live... they would much rather refer you! And if the person has no way to get there or perhaps doesn't have the finances to b able to!... they simply explain to them the risque and if the owner is ready to take the risque, they will do everything they can for the animal, just because they care. I gotta say, i'm a bit disappointed to see some of the reviews, but i'd just like to say, everyone at that place do whatever they can to help... i guarantee! And i would also like to wish a great retirement to Dr Laliberte! I think i can say on behalf of tons of people that he will be missed! Since changing to victoria... its all abt the money.????

Lucie Ravary

Poor on returning calls...

Jonathan Lessard

(Translated) One of the worst places I have been for my animals ... there is a lot of extortion and hidden costs the vet contradicts and you cannot enter with your animal in the cabin which is very suspicious ... we tells me that one of my dogs is badly brought up and does not know how to live when he was only 2 and a half months old I doubt for the skills which is in this place, they even find problems or there not .. they are really hungry $$ with the covid has been hard for them in my opinion! (Original) Une des pires places que j'ai été pour mes animaux ... il y a beaucoup d'extorsion et de frais caché les vétérinaire se contredit et tu ne peux entrer avec ton animal ds la cabine ce qui est très louche ... on me dit que un de mes chiens est mal élevé et ne sait pas vivre alors qu'il n'avait seulement que 2 mois et demi je doute for de la compétences qui est dans cette place, ils trouvent même des problèmes ou il n'y en a pas .. ils ont vraiment faim $$ avec le covid à été dur pour eux d'après moi !

Maude Bernier

(Translated) Excellent service, and without judgment or pressure. I called in the morning and my cat was treated the same day for an emergency. The veterinarian and the technician were very gentle and professional with my recalcitrant cat. The bill was salted by cons, but I think it is logical seen their opening hours, their availability and quality of care. Excellent clinic, I recommend! (Original) Excellent service, et sans jugement ni pression. J'ai appelé le matin et mon chat s'est fait traiter la journée même pour une urgence. La vétérinaire et la technicienne étaient très douces et professionnelles avec mon chat récalcitrant . La facture était salée par contre, mais je crois que c'est logique vu leur heures d'ouvertures, leur disponibilités et la qualité des soins. Excellente clinique, je recommande!

Junior Lamoureux

(Translated) I would say that these professionals are human and full of attentive and warm understanding have treated our babies well x???????????????? (Original) Je dirait que ces professionnels sont humains et plein de compréhension attentif et chaleureux ont traite bien nos bb x????????????????

Lea sayegh

(Translated) My dog is now frightened when he goes to the veterinarian or pet store ... I was not allowed to stay with him during his blood test or microchip placement, however he is a very small dog. we take his stress into account and try to reassure him rather than force him and now he finds himself hating manipulations by unknown people ... I changed hospitals! (Original) Mon chien est maintenant apeuré lorsqu'il va chez le vétérinaire ou animalerie... on ne m'a pas laisser rester avec lui lors de sa prise de sang ou pose de micropuce pourtant c'est un tout petit chien j'aurai aimé qu on prenne en compte son stress et qu'on essaye de le rassurer plutôt que de le forcer et maintenant il se retrouve a detester les manipulations par les personnes inconnus... Jai changé d'hôpital!