Reviews of Hôpital Vétérinaire Verdun (Veterinarian)

France Allard

(Translated) Very clean and welcoming place I went with a couple of friends for their Boxer ???????????? (Original) Endroit très propre et accueillant je suis allée avec un couple d'amis pour leur Boxeur ????????????

Eric Deschambault

(Translated) Excellent customer service, and they treat our animals with a lot of attention. (Original) Excellent service à la clientèle, et ils traitent nos animaux avec beaucoup d'attention.

Qi Chang

Don't go to this veterinarian, they are blood suckers, especially Dr. James Rassi. My dog had a skin problem and went to this hospital, he said it's food allergy and give us the antibiotics, cost $300. Three weeks later the same problem came back, and he still said it's food allergy and made us do the blood test, cost us $500. We suspected its some bacteria and needed to FORCE him to check the bacteria culture. And the results turned is bacteria. We sent some photos to a friend and she diagnosed it in 2 SECONDS just through the photos, it's called HOTSPOT. Has nothing to do with food or blood. You are lucky that we are not suing you for mis-practice Dr Rassi.

bermanium bermanium

Well let's see I'm not the easiest to deal with my dog is my family. These people are doing a great job. I have a daschound with a herniated disc and I know this is never a quick fix. Dr. Rassi has the patients and bedside manner of a saint. The staff is friendly tolerant and extremely professional. Going to the vet is never easy but this team is great! Wanted to add that thanks for the food recommend by Dr Killens my dog is doing fine. If I could give you 10 stars I would!!!! I AM GRATEFUL FOR YOUR HELP!!!

Isabelle Zwicker

I was unfortunately disappointed after my experience at this vet, after just moving from an amazing cat specialized vet in Ottawa as I just moved to this city. This vet is around the corner from me so I hoped it would be great due to convenience of its location, but sadly the cons outweighed the pros. The vet technician was very nice, but gave me different information and a false sense that I would be in charge of the vet appointment once the doctor arrived. I had to do a vet appointment In order to board my cat, which was understandable. Although, they had access to his file from my old vet and could see he was in perfect health. I was told the doctor probably wouldn’t do a urine test and if he did, they would discuss with me first especially due to pricing and that I am a student. But, when the doctor came in he was abrasive and just didn’t really seem to take a liking to my cat. Small talk was fine until after the normal check up the vet got a needle without giving me information and performed the urine test without discussing with me or asking if I was okay with it and agreed to the price. So at this point I had no idea how much the appointment would now cost... turns out it added over $100 to my bill for the appointment without my consent. I understand that it can be up to the doctors discretion but seeing as my cat has a clean bill of health from an appointment only a month ago from my previous vet, it seemed unnecessary to perform this test, especially without discussing with me first. I decided the doctor knew best and thought not much of it other than being a little perturbed. I then left him to be boarded for 4 days. When I came to get him, there was way too much confusion over my bill and seemed to be some disbelief that I had paid for the vet appointment already. When I asked where the leftover food was (as I packed ample extra as a safety measure) I was told he had ate it all... with the strict instructions I gave this meant that if there was no more food left they had not read the instructions and he basically was way way way overfed. I found this appalling seeing as it was pretty clear instructions and he is at a perfectly healthy weight and receives his normal calorie intake daily. Sadly, due to these reasons I was disappointed in the care of my cat and don’t think I will be returning.

Kim Vachon

(Translated) I really didn’t enjoy my experience. I was made to wait over an hour and a half before picking up my cat for her appointment without ever letting me know they were late. My cat was diagnosed after watching it for two seconds and prescribed pain medication without informing me of the side effects which was quite significant thank you. These medications only made my cat's condition worse. I left with an estimate of several thousand dollars and I'm so glad I didn't make a follow-up appointment there. After being with another vet who gave me the right diagnosis and the right treatment (at a much more reasonable price) my cat is doing very well. (Original) Je n’ai vraiment pas appréciée mon expérience. On m’a fait attendre plus d’une heure et demi avant de prendre mon chat pour son RDV sans jamais m’aviser qu’ils avaient du retard. On a donné un diagnostic à mon chat après l’avoir observé deux secondes et on m’a prescrit des medicaments pour la douleur sans m’informer des effets secondaires qui était assez importants merci. Ces médicaments n’ont d'ailleurs qu’empirer la situation de mon chat. J’ai quitté avec un estimé de plusieurs milliers de dollars et je suis très heureuse de ne pas avoir pris de rendez-vous de suivi la bas. Après avoir été chez un autre vet qui m’a donner le bon diagnostic et le bon traitement (à prix pas mal plus raisonnable) mon chat se porte tres bien.

Peter Gagne

Great Doctors and Staff

Paul Savagner

Excellent service and care. Friendly staff.

Chauncy Zhang

I’m a regular customer of this vet, staffs are nice, I stick to it even I have moved far away after 2 years. But now they have exhausted all my good feelings eventually. The price is on average, but I didn’t take my cats there for neutralization surgery, and both my two cats have received great great surgery service in two different vets with much lower cost. But the main reason that I will have to quit happens in 2018, both my cats get sick, I spent more than $1000 for all 3 visits, took x-ray and urinary test for one of my cats, get EXACTLY the same meds for both cases (skin and urinary problem), and neither turned out to work. After 2 months my little cat still suffers urinary problem, and I strictly follow the meds instruction, and they insist it was the right judgement and it’s okay, until my little cat finally got regular blood in her urine. Then I start to consider maybe I put wrong faith in them. Regular checks and vaccines, yes there’s no problem but when it comes to illness my cats suffer so much under the treatments throughout all half year. Hey, you know what? When compulsory check happened in vet Griffintown, I was even angry with them cuz I said I HAVE MY OWN TRUSTWORTHY VET, and there you go, it collapses. I’ve seen some responses to bad reviews, you guys keep arguing with your customers rather than go back and consider what’s wrong with the treatment and how to improve. A quick suggestion is that, do better for pets, don’t save out trusts by giving us pets foods for free :) thx anyway for all these 5 years tho.

Macrathoon -

We have been clients of this Vet for 10 years now and the dr. is caring, compassionate and very patient. The secretaries are apologetic when running late, and very compassionate as well. Def. recommend this place. 5 stars

Erica Feininger

Great staff and Vet, clean, friendly, professional! Highly recommended!

Fabian Sosa Escalada

Vaccination was good. But Warning... Google "bravecto good or bad". Don't take bravecto for fleas and ticks until "you yourself" have checked the potential side effects. I will not use it. Vous devez chercher vous même les effect secondaires de Bravecto avant de l'utiliser. Je vais pas l'utiliser. They should have told me about potential side effects. I will send 80 dollars to the trash to be sure I don't compromise something more important which is the health of my dog.

Flo. F.

I have been to a few different Veterinary Hospitals all over Montreal and always left with mixed feelings, dreading any visit in the future. But the experience in the Verdun Veterinary Hospital recently was furtastic! For me the most important difference is that the doctor (Dr.Yves Cloutier) and his team were focused on treating the infection only. Nobody tried to manipulate me into extra, unrelated or unnecessary treatments (vaccination, blood test, etc.) which I always experienced in other hospitals. The treatments were done with great care. My cat was calm. The entire staff is very friendly and professional. I highly recommend this hospital.

Nicolas Gaudreault

(Translated) Very bad service! Anything but professional, do not recommend. (Original) Tres mauvais service ! Tout sauf professionnel, ne recommande pas.

Jessica Hybek

They basically almost killed my mates dog Hôpital Vétérinaire Verdun almost killed my dog. I have consistently had terrible experiences with this vet. My dog has diabetes, which is very serious and requires accurate and consistent care. The technicians and vet gave me conflicting information on how to care for my dog. When I asked for detailed information they told me to refer to the internet. The information I found on the internet conflicted with the information the vet gave me, when I called to ask questions I was rudely told to not trust the internet. I wish this was the only frustration. After that, I have to order special food and would place an order every week for a case. Every single week it was the wrong food they ordered or they sold the food to someone else or they completely forgot to order it. Again, I stress, this dog has diabetes and can't eat just anything without severe complications. Next, My dog continued to lose weight and I called and asked what to do. The technician told me this was normal and not to worry. (Turns out after consulting another vet, this is a big deal and I definitely need to worry). After that, I struggled for two weeks to get her insulin prescription filled. I called, I showed up in person, I called again, I showed up again... Each day her insulin dwindled and each day they told me her prescription would be ready the following day because the vet needed to approve the refill. It was only when I cried on the phone that the receptionist promised they'd get it done that day. The following day ???? I was notified I could pick up the prescription and when I arrived, there was a screaming match happening between another client and the technicians. They had sold the medication his dog needed to someone else and ordered the wrong replacement. The man was furious because this was the third time in a row they had done that to him. When it was my turn, the technician went to retrieve my insulin and called her colleague over behind the wall divider. They then proceeded to have a not so quiet discussion about how long the insulin had been sitting on the counter. I asked about it when the technician came back and I was told I got a "fresh" bottle and it was safe. (It was not a fresh bottle, later determined) Since that visit, my dog has been on a crazy rollercoaster. I decided to visit another vet and get help. Thousands of dollars later, my dog is hospitalized and dying. Turns out the needles provided with the insulin were not the correct ones for insulin units and I've been underdosing my dog with questionable insulin, causing her so much trauma. When I had initially received the new needles, I had questioned their size and the technician told me all needles are the same and that the unit markings are adjusted based on the brand. Essentially I was told, don't worry about it. The vet I'm currently going to has asked me to put in a formal complaint since this surpassed human error and became medical negligence.

Rémi Jean

(Translated) Clean and sensitive to our friend;) (Original) Propre et sensible à notre ami ;)

Yannick Manuri

(Translated) Despite the very attentive staff, I was shocked by the service received from the veterinarian on my last trip. Without having consulted my dog's file, without examining him and without reading his assistant's report, the veterinarian made a diagnosis in literally 5 seconds. My dog was suddenly depressed and had to have prescriptions for anti-depressants! It was an unreal situation. When I asked him if it was possible to take the time to examine him in order to see if it could be a physical problem, he suggested scaling and extraction of ** 10 teeth ** from my dog without even look at the state of his teeth for more than 2 seconds. I still can't believe it. I must however emphasize his great dedication and his great patience for having lingered on producing me more than $ 2,400 in quotes on a lot of things that I had not initially consulted. Too bad the greatest interest of this veterinarian was not to take care of my dog but to collect my payment. (Original) Malgré un personnel très attentionné, je suis choqué du service reçu du vétérinaire lors de ma dernière vite. Sans avoir consulté le dossier de mon chien, sans l'ausculter et sans lire le rapport de son assistante, le vétérinaire a posé un diagnostic en littéralement 5 secondes. Mon chien était soudainement en dépression et devait avoir des prescriptions d'anti-dépresseurs ! C'était irréel comme situation. Quand je lui ai demandé s'il était possible de prendre le temps de l'ausculter afin de voir si ça pouvait être un problème physique, il m'a proposé un détartrage et une extraction de **10 dents** de mon chien sans même regarder l'état de ses dents plus de 2 secondes. J'en reviens encore pas. Je dois cependant souligner son grand dévouement et sa grande patience pour s'être attardé à me produire plus de 2400$ de devis sur un tas de choses auxquelles je ne l'avais pas initialement consulté. Dommage que le plus grand intérêt de ce vétérinaire ne fut pas de s'intéresser à soigner mon chien mais bien de collecter mon paiement.

Paolo T

Great service

Scott Tucker

The staff here is amazing. The facility is beautiful and spotless. They have great hours that work around challenging schedules.

Krista Roach

Everyone from the reception to the vet techs to the vets have been attentive and helpful. Alfie gets quite nervous and they always take the time to ensure he is comfortable - which usually includes a lot of puppy food! :)

Amanda Solarik

I've experienced a few vets in Montreal and can honestly say the doctors and staff at Hôpital Vet Verdun are the kindest, most genuine, professionals and very fair in all of their rates. Elyse and the team has gone above and beyond with quick communications, follow ups, sending files and by even delivering my dogs prescription to my home in a special case. We've recently moved out of province and we will indubitably miss the team and their caring nature.

Marie-Claude Ardouin

(Translated) I did business with the Verdun Veterinary Hospital for the first time on August 21, 2020 when my cat suddenly died at home. It was Friday night and her regular vet was closed. I turned to them because they were close. The front desk clerk at the time answered my questions with a LOT of empathy and kindness. He explained the procedure to me so that I could have my cat cremated and keep his ashes. I was able to go and carry my cat a little later and once again the staff were very empathetic to my sadness, they gave me time with my cat before I gave them the 'ok' for leave with his cage. In short, even if they do business with Incimal for the cremation and the urn, I still wanted to thank them for the support during this very difficult time for me. They even took the trouble to mention “our condolences” on my invoice, I found it careful of them. Thank you. (Original) J'ai fait affaire avec l'Hôpital vétérinaire de Verdun pour la première fois le 21 Aout 2020 lorsque mon chat est décédé subitement à la maison. Nous étions vendredi soir et son vétérinaire régulier était fermé. Je me suis tournée vers eux parce qu'ils étaient proche. L'employé qui travaillait à l'accueil à ce moment a répondu à mes questions avec ÉNORMÉMENT d'empathie et de getillesse. Il m'a expliqué la procédure pour que je puisse faire incinérer mon chat et conserver ses cendres. J'ai pu aller porter mon chat un peu plus tard et encore une fois le personnel s'est montré très empathique à ma tristesse, ils m'ont laissé du temps avec mon chat avant que je leurs donne le ''ok'' pour partir avec sa cage. Bref, même s'ils font affaire avec Incimal pour la crémation et l'urne je tenais quand même à les remercier pour l'accompagnement pedant ce moment très difficile pour moi. Ils ont même pris la peine de mentionner ''nos condoléances'' sur ma facture, j'ai trouvé ça attentioné de leur part. Merci.

Marisa p

Hôpital Vétérinaire Verdun almost killed my dog. I have consistently had terrible experiences with this vet. My dog has diabetes, which is very serious and requires accurate and consistent care. The technicians and vet gave me conflicting information on how to care for my dog. When I asked for detailed information they told me to refer to the internet. The information I found on the internet conflicted with the information the vet gave me, when I called to ask questions I was rudely told to not trust the internet. I wish this was the only frustration. After that, I have to order special food and would place an order every week for a case. Every single week it was the wrong food they ordered or they sold the food to someone else or they completely forgot to order it. Again, I stress, this dog has diabetes and can't eat just anything without severe complications. Next, My dog continued to lose weight and I called and asked what to do. The technician told me this was normal and not to worry. (Turns out after consulting another vet, this is a big deal and I definitely need to worry). After that, I struggled for two weeks to get her insulin prescription filled. I called, I showed up in person, I called again, I showed up again... Each day her insulin dwindled and each day they told me her prescription would be ready the following day because the vet needed to approve the refill. It was only when I cried on the phone that the receptionist promised they'd get it done that day. The following day ???? I was notified I could pick up the prescription and when I arrived, there was a screaming match happening between another client and the technicians. They had sold the medication his dog needed to someone else and ordered the wrong replacement. The man was furious because this was the third time in a row they had done that to him. When it was my turn, the technician went to retrieve my insulin and called her colleague over behind the wall divider. They then proceeded to have a not so quiet discussion about how long the insulin had been sitting on the counter. I asked about it when the technician came back and I was told I got a "fresh" bottle and it was safe. (It was not a fresh bottle, later determined) Since that visit, my dog has been on a crazy rollercoaster. I decided to visit another vet and get help. Thousands of dollars later, my dog is hospitalized and dying. Turns out the needles provided with the insulin were not the correct ones for insulin units and I've been underdosing my dog with questionable insulin, causing her so much trauma. When I had initially received the new needles, I had questioned their size and the technician told me all needles are the same and that the unit markings are adjusted based on the brand. Essentially I was told, don't worry about it. The vet I'm currently going to has asked me to put in a formal complaint since this surpassed human error and became medical negligence. I just wanted to update; Lotus unfortunately passed away due to complications, directly related to the poor treatment of MTL Vet/Hôpital Vétérinaire de Verdun. I reached out by email and shared my story with them on social media. They blocked me on all platforms and did not respond to my messages.

Julien Levesque

Cytopoint injection for my dog there cost 100$ more than my old vet

François Dansereau-Laberge

(Translated) It's not a veterinary hospital, it's an unscrupulous business. I attended them for a little over 5 years because it was near my home, so the place where I found myself for the emergencies of my two cats. I have two major operations that cost me very expensive (almost $ 3000 in each case). For similar operations I knew that it could have cost me about half somewhere else. But it happened it was emergencies ... What got me out of my hinges was when I realized he was selling me the medication for my diabetic cat with a good margin of profit. My mother who has the same medication (exactly the same thing) pays nearly three times less expensive before insurance. I thought I had their support considering that few people take care of a diabetic cat (blood glucose and injection 2 times a day) but no they have made thousands of dollars on this addiction. In short a clean place and with a good look and an acceptable service who are there to make money with life and our attachment to animals. (Original) Ce n'est pas un hospital vétérinaire c'est une business sans scrupule. Je les ait fréquenté durant un peu plus de 5 ans car elle était près de chez moi, donc le lieux où je me retrouvais pour les urgences de mes deux chats. J'ai eux deux opérations majeurs qui m'on couté très chère (près de 3000$ dans chaqu'un des cas). Pour des opérations similaire j'ai su que cela aurait pu me couté près de la moitié ailleurs. Mais cela passe c'était des urgences... Ce qui m'a sorties de mes gonds c'est quand j'ai réalisé qu'il me vendait la médication pour mon chat diabétique avec une bonne marge de profit. Ma mère qui a la mème médication (exactement la même chose) paie près de trois fois moins chère avant assurance. Je croyais avoir leur soutient considérant que peu de personne s'occupe d'un chat diabétique (prise de glycémie et injection 2 fois par jour) mais non ils se sont fait des milliers de dollard sur cette dépendance. Bref un lieu propre et avec un bon look et un service acceptable qui sont là pour faire de l'argent avec la vie et notre attachement aux animaux.

Lalou Desiles

(Translated) The technician saved my dog's claws which had been sloppy by coquette and thinmouth with her damn dremmel. She did a great job despite the fear of my dog (he came fearful) she was super patient and very kind! The front desk was super helpful with small file issues! The price is a bit on the expensive side, but it's a veterinary hospital, so understandable. Beautiful team (Original) La technicienne a sauvé les griffes de mon chien qui avaient été bâclées par coquette et finegueule avec sa maudite dremmel. Elle a fait un super travail malgré la peur de mon chien (il est venu peureux) elle a été super patiente et très gentille! La réception a été super helpful avec des petit problèmes de dossier! Le prix est un peu dispendieux, mais c'est un hôpital vétérinaire, donc compréhensible. Belle équipe

Francis Trancis Des Ruisseaux

(Translated) Worst horror story ... RIP my beautiful dog. Worst horror story ... R.I.P. my beautiful boy. (Original) Pire histoire d'horreur... RIP mon beau chien. Worst horror story... R.I.P. my beautiful boy.

Vanessa Marandino

(Translated) I went to Verdun veterinary hospital today with Gazou and found the experience to be excellent. The prices are very reasonable, all the staff were excellent, super nice and professional. I was also loaned a transport cage to bring my cat. In short, I recommend. (Original) Je suis allé à l’hôpital vétérinaire de Verdun aujourd’hui avec Gazou et j’ai trouvé l’expérience excellente. Les prix sont très raisonnable, tout le personnel était excellent, super gentil et professionnel. On m’a aussi prêté une cage de transport pour amener mon chat. Bref, je recommande.

Daniel Manseau

(Translated) Good service. Very professional. During my consultations, the waiting time was longer than what I was used to with my usual veterinarian. Also additional tests were also offered, a practice that was not that of my veterinarian. (Original) Bon service. Très professionnel. Lors de mes consultations, la durée de l'attente était plus considérable que ce que j'étais habitué avec mon vétérinaire habituel. Aussi des tests supplémentaires étaient aussi proposés, une pratique qui n'était pas celle de mon vétérinaire.

judith M

(Translated) a very dedicated and professional team. My dog's life has been saved many times and the health of my cats has been maintained for years !! We are in good hands with them. (Original) une équipe très dévouée et professionnelle. La vie de mon chien a été sauvée plusieurs fois et la santé de mes chats est maintenue depuis des années!! On est entre bonnes mains avec eux.

George Pagakis

I have been bringing my cats and dog to Verdun veterinary hospital for 2 years and I find them to be very professional and high standards in animal care.

tyler windecker

Expensive but worth it.

Nathalie Lanthier

(Translated) Very good place, very professional and they do not make unnecessary tests (Original) Tres bonne place tres professionnelle et il font pas des test inutile

L

Cannot say enough good things about this clinic. After a serious medical issue which results in emergency Vet Care (at the DMV) and sky high vet bills they have been extremely supportive of us and our pet family, often giving helpful advice and going out of their way to check in on our lovely (now fully recovered) cat. I never feel worried or stressed about receiving subpar care and the support staff at the front desk are also wonderful. Happy to say this is my local vet and I will continue to go here as long as I live in Montreal.

Manon Soleil

(Translated) friendly and attentive staff, Dr Cloutier I adore him and my dog also loll (Original) personnel sympathique et attentionné, le Dr Cloutier je l'adore et ma chienne aussi loll

Sandra Laniel

(Translated) Excellent Service. Friendly and competent team. My cats are well treated there. (Original) Excellent Service. Équipe sympathique et compétente. Mes chats y sont bien traités.

nelly roux

(Translated) Dr Yves Cloutier just thinks about money, does not listen to clients at all and makes his diagnosis without explaining it. It's a shame because the staff are kind and attentive, unfortunately they are not vets (Original) Dr Yves Cloutier pense juste à l'argent, n'écoute aucunement les clients et posé son diagnostic sans l'expliquer. C'est dommage car le personnel est gentil et à l'écoute, malheureusement ne sont pas vétérinaire

Valerie Charbonneau

Overall great experiences so far with bringing my cat there. They offer options, are clear and honest. Friendly and knowledgeable staff.

Patrick Giguère

(Translated) I was made to wait 45 minutes and the vet was quick. For the price we pay it seems to me that I deserve at least the punctuality. Would you have accepted that I was 45 minutes late for my appointment? (Original) On m’a fait attendre 45 minutes et la vétérinaire a été expéditive. Pour le prix qu’on paie il me semble que je mérite au moins la ponctualité. Auriez-vous acceptez que j’arrive 45 minutes en retard à mon rendez-vous?

Laurent B

Quick update on what was our vet... July 2020, quote to remove a teeth on a cat 1400$ January 2021, quote became 2200$, I guess the inflation during covid was very high... We decided to try to another vet in Mont Royal neighborhood, we finally paid 750 tax in with 2 consultation and medicine. But the story doesn't end here... the vet told us that our cat was a guy... 4 years we believed it was a girl because Hopital Veterinaire de Verdun told us so. It gives you a good idea, they are just interested in money... just avoid if you can !

Camille F

(Translated) Very good service. Friendly and competent staff (Original) Très bon service. Personnel chaleureux et compétent

fabiola Garcia

Lots of hidden fees. ALWAYS ask for the cost of every single procedure before agreeing with it. Get a print out of your bill before paying. Usually they just tell you the total and after its paid they will give a printout of the bill. In two ocassions I was overcharged.

Line Renaud

(Translated) Dr. Cloutier, generous and very competent (Original) Dr. Cloutier, généreux et très compétent

Katrina Rac

Do not trust these people, killing pets and charging large amounts of money for procedures not even needed

Katie Fortin

Very kind people who genuinely care about your pet. When I had to start my cat on antibiotics, I got 2 follow up phone calls before my follow up appointment just to make sure everything was going well. It was very appreciated.

Isabelle Laplante

(Translated) Dr. Cloutier and the whole team are doing a good job. Our hairy people are well looked after! Little suggestion ... we had stickers to indicate to the emergency services the number of animals inside our home. We would be very happy to have new ones, specifically from the MTL Vet clinic in Verdun! See this example in the photo. Thanks in advance! (Original) Le Dr. Cloutier et toute l'équipe font du bon travail. Nos poilus sont bien soignés! Petite suggestion... nous avions des autocollants pour indiquer aux services d'urgence le nombre d'animaux à l'intérieur de chez nous. Nous serions très contente d'en avoir de nouveaux, spécifiquement de la clinique MTL Vet de Verdun! Voir cet exemple en photo. Merci à l'avance!

Sebastien Montpetit

My 7 years old cat was in high distress so we rushed him there and said right away to the receptionist that it was an emergency (cat was gagging, foaming at the mouth, purple tongue sticking out, and freaking out). She mentioned right away to the vet that there was an emergency and sent us to the exam room. We waited almost 10 minutes until they came (I was freaking out as my cat was having the hardest of time). My GF had to go see them twice until they came (we could hear the vet and tech chatting in the back). When they finally came, they FINALLY saw that YES, IT WAS A DAMN EMERGENCY!!! They rushed him upstairs and the vet came back 2 minutes later to tell me his heart had stopped (I just felt my entire heart crumbling to pieces and sinking). I asked to see him so he left to get him, never told me anything else and only the tech came back with him. Even the tech asked me if he had explained to me what happened (he did not). Turns out he had a heart attack, either caused by an existing heart condition or an undetected infection. Probably them intervening right away might not have changed the outcome, maybe it would have, but either way when someone comes in with an emergency this delay was entirely unacceptable.

Stephanie Birnie

Sharing for a friend but wow! This place should be ashamed and shut down! Hôpital Vétérinaire Verdun almost killed my dog. I have consistently had terrible experiences with this vet. My dog has diabetes, which is very serious and requires accurate and consistent care. The technicians and vet gave me conflicting information on how to care for my dog. When I asked for detailed information they told me to refer to the internet. The information I found on the internet conflicted with the information the vet gave me, when I called to ask questions I was rudely told to not trust the internet. I wish this was the only frustration. After that, I have to order special food and would place an order every week for a case. Every single week it was the wrong food they ordered or they sold the food to someone else or they completely forgot to order it. Again, I stress, this dog has diabetes and can't eat just anything without severe complications. Next, My dog continued to lose weight and I called and asked what to do. The technician told me this was normal and not to worry. (Turns out after consulting another vet, this is a big deal and I definitely need to worry). After that, I struggled for two weeks to get her insulin prescription filled. I called, I showed up in person, I called again, I showed up again... Each day her insulin dwindled and each day they told me her prescription would be ready the following day because the vet needed to approve the refill. It was only when I cried on the phone that the receptionist promised they'd get it done that day. The following day ???? I was notified I could pick up the prescription and when I arrived, there was a screaming match happening between another client and the technicians. They had sold the medication his dog needed to someone else and ordered the wrong replacement. The man was furious because this was the third time in a row they had done that to him. When it was my turn, the technician went to retrieve my insulin and called her colleague over behind the wall divider. They then proceeded to have a not so quiet discussion about how long the insulin had been sitting on the counter. I asked about it when the technician came back and I was told I got a "fresh" bottle and it was safe. (It was not a fresh bottle, later determined) Since that visit, my dog has been on a crazy rollercoaster. I decided to visit another vet and get help. Thousands of dollars later, my dog is hospitalized and dying. Turns out the needles provided with the insulin were not the correct ones for insulin units and I've been underdosing my dog with questionable insulin, causing her so much trauma. When I had initially received the new needles, I had questioned their size and the technician told me all needles are the same and that the unit markings are adjusted based on the brand. Essentially I was told, don't worry about it. The vet I'm currently going to has asked me to put in a formal complaint since this surpassed human error and became medical negligence.

Marie Beland

(Translated) My message is addressed to Dr. Cloutier, the veterinarian of my beautiful Rosie. You are so amazing and kind. We see that you have a great passion for the welfare of animals. You know how to make them and humans feel comfortable too. Thank you also to the whole reception team who gave a lot of love to my kitten. We love you big! (Original) Mon message s'adresse à Dr.Cloutier, le vétérinaire de ma belle Rosie. Vous êtes tellement incroyable et gentil. On voit que vous avez une grande passion pour le bien être des animaux. Vous savez les mettre à l'aise ainsi que les humains aussi. Merci aussi à toute l'équipe à l'accueil qui à su donné beaucoup d'amour à mon chaton. On vous aimes bin gros !

Alesha Clarke

Amazing, loving staff. Really enjoyed my experience ☺️

Stéphane Pineault

(Translated) I put four stars at the start, but I add one ... For me a company that is able to admit his mistake is a company that is his customers. (Original) J'ai mis 4 étoiles au départ, mais j'en rajoute une... Pour moi une entreprise qui est capable d'admettre son erreur est une entreprise qui tiens a ses clients.

Heather R

Having an emergency and needing euthanasia for my dog 2 months shy of his 16th birthday Dr. Cloutier and his assistant were wonderful. I cannot give enough praise for their help and making the last moments with my dog easier to bear.

Santana Rodrigue

(Translated) Personally, I thank heaven for finding this veterinary hospital. Their passion for animals is incredible. My cat fell badly into the void to land on a step with his tooth broken and then get stuck in his gum. I made an appointment, I was well received, the vets are number 1. My cat felt uneasy throughout the vaccine and examination. They are good and they are very nice. Today a member of our family matilda left us but she was in good hands with them thank you for this beautiful tribute and for having received us with so much love. What's great is that they do their job well with empathy for those who lose their pets ???? thank you again for everything ???? (Original) Personnellement je remercie le ciel d'avoir trouvé cet hôpital vétérinaire. Leur passion pour les animaux est incroyable. Mon chat est mal tombé dans le vide pour atterrir sur une marche sa dent à brisée pour ensuite rester coincé dans sa gencive. J'ai pris un rendez-vous, j'ai bien été reçus les vétérinaires sont numéro 1. Mon chat s'est sentie alaise tout le long du vaccin et examen. Ils sont doués et ils sont très gentils. Aujourd'hui un membre de notre famille matilda nous à quitter mais elle était entre bonnes mains avec eux merci pour ce beau hommage et nous avoir reçu avec tant d'amour. Ce qui est génial c'est qu'il font bien leur travail avec empathie pour ceux qui perdent leurs animals de compagnie ???? merci encore pour tout ????

Sebbe Molbo

If you want to get ripped off by overpricing product or services and throw money out the window, well. You're in luck!! This is the vet for you!!!

Francine G Clavette

Wow! Amazing service all around! After calling a dozen clinics to see my Chico, and referred only to the DMV, these wonderful people took him in to examine, having flu like symptoms, he could not breath, nose blocked and not eating, they patiently took care of my "aggressive" Chico with tender, love & care! I highly recommend bringing your furry pets to see them! 5 stars indeed deserved! Thank you all for taking great care of my Chico! Much appreciated!

Melanie Byford (Mylan)

Brought in my sick cat. The staff was very friendly and helpful

Diane Bilodeau

(Translated) I found my dead cat C was the only place that answered me I was not able to go there it is my owner who is going to have it cremated and she told me that they acted with great respect. By cons today I tried to join them not able C is holiday I left 2 phone messages and a message by internet my other cat over 28 years old is not well and I'm sure he wants to join his friend he slept where he slept he does everything the other was doing the night he cried and looking for him he lost weight and his breathing is not good he rattles a lot they will call me tomorrow I am sure to follow (Original) J ai trouvé mon chat décédé C etait la seule place qui a répondu moi je n ai pas été capable d y allez c est ma propriétaire qui est aller le faire incinéré et elle m a dit qu ils ont agi avec beaucoup de respect. Par contre aujourd'hui j ai essayé de les rejoindre pas capable C est jour férié j ai laissé 2 messages téléphoniques et un message par internet mon autre chat de plus de 28 ans ne va pas bien et je suis certaine que il veut aller rejoindre son ami il couché ou il couchait il fait tout ce que l autre faisait la nuit il pleuré et le cherche il a maigri et sa respiration n est pas bonne il râle énormément ils vont m appeler demain j en suis certaine a suivre

Adéline Hamelin-Groleau

(Translated) I advise against. I went there last Thursday for a routine consultation (12 lbs dog, 14 years old), service ok, for having done several veterinary clinics in the past due to moves, customer service and care does not stand out not. We didn't take my dog's temperature, we didn't check his eyes and ears, we only listened to his heart, for $ 75 ... Also, I was charged $ 35 to cut the claws when 2 out of 4 paws were cut, that I had to hold my dog during the procedure and that a claw was cut too short ... I expressed my dissatisfaction with the price of the claw cut, considering that at no time was I informed that it was going to cost me $ 35. I was told that nothing could be done for me and that the manager would call me back, but I did not receive a call. I would add that the first time I went there, I was offered exorbitant treatments to treat the itching, so I asked the vet for the same treatment that I was offered at my former vet, much more accessible. I would never have been offered this treatment if I hadn't talked about it ... At the price we pay, a little more consideration of our needs and our budget would be good. (Original) Je déconseille. J'y suis allé jeudi dernier pour une consultation de routine (chien de 12 lbs, 14 ans), service ok, pour avoir fait plusieurs cliniques vétérinaires par le passé en raison de déménagements, le service à la clientèle et les soins ne se démarquent pas. On n'a pas pris la température de mon chien, on n'a pas vérifié ses yeux et ses oreilles, on a uniquement écouté son cœur, pour 75$... De plus, on m'a chargé 35$ pour couper les griffes alors qu'on a coupé 2 pattes sur 4, que j'ai dû tenir mon chien lors de la procédure et qu'une griffe a été coupé trop courte... J'ai fait part de mon mécontentement par rapport au prix de la coupe de griffe, considérant qu'à aucun moment on m'a informé que cela allait me coûter 35$. On m'a dit qu'on ne pouvait rien faire pour moi et que le directeur allait me rappeler, or je n'ai pas reçu d'appel. J'ajouterais que la première fois que j'y suis allé, on me proposait des traitements exorbitants pour traiter des démangeaisons, j'ai alors demandé au vétérinaire le même traitement qu'on m'offrait chez mon ancien vet, beaucoup plus accessible. Jamais on ne m'aurait offert ce traitement si j'en avais pas parlé... Au prix que l'on paie, un peu plus de considération de nos besoins et de notre budget serait bien.

Guylaine Renaud

(Translated) Dr. Cloutier and his team are dpux, professional and very attentive, thank you !! ???? (Original) Dr. Cloutier et son équipe sont dpux, professionnels et très attentionnés, merci!! ????

Quinn Barnes

Great staff and great service. Our kitties are happy too.

Maxime St-Onge

(Translated) Excellent care and services. Comprehensive, competent and friendly staff. Diagnostics and plan of action just and thoughtful. Thank you! (Original) Excellents soins et services. Personnel compréhensifs, compétents et sympathiques. Diagnostics et plan d'action justes et réfléchis. Merci!

Eve Dansereau

(Translated) I went to this clinic with my cat to treat an eye infection. The following week, I ended up with fleas. So I had to pay $ 120 to treat my two cats. I asked that we be compensated for the problems and costs incurred. I had to phone and travel more than 6 times to finally get a call back and a resolution after almost 2 months of efforts. I was told that the clinic has no responsibility for this matter and that it is a risk to be taken. The clinic offered to give me a cat food starter kit… we were long time clients, but this unfortunate experience and the way the situation was handled leaves us in disarray. (Original) Je me suis rendue à cette clinique avec mon chat pour y traiter une infection aux yeux. La semaine suivante, je me retrouvais avec des puces. J’ai donc dû débourser 120$ pour traiter mes deux chats. J’ai demandé à ce que nous soyons dédommagés pour les problèmes et couts encourus. J’ai dû téléphoner et me déplacer à plus de 6 reprises pour finalement avoir un retour d’appel et une résolution après près de 2 mois de démarches. On m’a indiqué que la clinique n’avait aucune responsabilité dans cette affaire et que c’est un risque à prendre. La clinique a proposé de me donner un kit de départ de nourriture à chat…nous étions des clients de longue date, mais cette fâcheuse expérience et la manière dont la situation a été gérée nous laisse dans le désarroi.

Chloé J

We have been to this vet two times since it is closer to our house but not our usual vet. The first time, they were extremely late for our appointment and our kitten was misdiagnosed for a simple issue without any diagnostic testing. We then went to our usual vet even if further away and since the prescription that was given to him for his eye was not working, we asked for a second opinion while we were there for his shots and she explained the issue. The prescription she gave worked right away and she took the time to listen and examine him. We didn't bother calling back this clinic for the misdiagnosis and we simply thought we wouldn't come back again or that it was a simple mistake. However after a second bad experience, we figured it was important to give a review. We went again yesterday with a stray kitten we found and we wanted to foster until adoption since the clinic is at a walking distance for us. The staff looked very unmotivated and were unable to answer our questions. They would recommend test without explanations and compared to all the vets I had in my life (and I always had animals), the vet didn't seem confident or confortable with the kitten (he was seriously struggling to hold a 5 pound kitten and didn't ask for help from his technician). He even laughed when I asked a serious question and never gave me an answer. He did the health exam without mentioning if the cat was sterilized and when I asked about it (cause he seemed to be ready to leave) he wasn't sure and seemed annoyed to try to look again. He never properly said goodbye and asked us if we still had questions and afterwards we only saw the technician who came with a bill. In the end, we ended up calling a woman who owns a rescue and she was the one that explained to us the tests and the risks associated with a non sterilized female stray cat for our other cats. I wouldn't recommend this clinic to my friends, family and neighbours. This is by far the least professional clinic I have visited. It's apparent that animal care takes the backburner to increasing profits at this clinic.

Catherine Bourbonnais

(Translated) Very good and fast service for making an appointment. The staff are kind and attentive. I am very satisfied with my experience and I recommend this clinic! (Original) Très bon service et rapide pour prise de rendez-vous. Le personnel est gentil et a l'écoute. Je suis très satisfaite de mon expérience et je recommande cette clinique!

Kyle Brandt

Happy I read the reviews I refuse to take my cat here.

Derold Collins

Very professional and more importantly.....compassionate. We had to put down or 20 something year old female, they were extremely compassionate and empathetic towards our feelings.....thank you very much for the good service, it was deeply appreciated during that very difficult moment!

gen tille (gentille)

(Translated) A clinic very close to me and my many kitties. Thank you for wanting to work with Dan's Cats. Once again, a huge THANK YOU Dr Yves Cloutier and to the whole team, everyone I have met is awesome. See you soon (Original) Une clinique très proche de moi et de mes nombreux minous. Merci de vouloir travailler avec Les chats de Dan. Encore une fois,un énorme MERCI Dr Yves Cloutier et a toute l' équipe, tout ceux que j ai rencontrés sont géniaux. A très bientôt

DK Chen (David)

I'm surprised to see the poor reviews on here, because in my experience this place (and the associated clinic Ville-Emard) is excellent! The staff are very friendly, approachable and professional. The vet, Dr Cloutier, would explain very carefully what they're doing and keep me updated on my cat's condition, even calling me daily to let me know my cat is doing. My cat was almost dying after going into sudden diabetic shock (he never had it before...), and after a day or so of treatment and care, it's like the vet hospital brought him back to life! I was welcome to go see the cat every day and spend time with him, and the staff were very accommodating, as I once lost track of time and stayed after they were actually closed... Yes, pet health care can be expensive, and this is the first time I had experience with the costs (luckily insurance can cover some costs, so it may be a good idea to get pet insurance!). But the vet and technicians explained very well what the costs and options are.

Brigitte Hamel

(Translated) I have been dealing with this clinic since their very beginning and I can only say good. The staff, both the veterinarians and the technicians and clerks are kind, competent, professional and will offer you to do as exams, tests, as they deem it necessary and appropriate to do for the welfare of your pet. They are very human and very empathetic and work hard for your animals. I recommend this clinic to everyone! (Original) Je fais affaire avec cette clinique depuis leur tout début et je ne peux qu'y dire du bien. Le personnel, autant les vétérinaires que les techniciennes et les commis sont gentils, compétents, professionnels et vont vous offrir de faire comme examens, tests, que ce qu'ils jugent nécessaire et approprié de faire pour le bien-être de votre animal. Ils sont très humains et très empathiques et travaillent fort pour vos animaux. Je recommande cette clinique à tous!

Marie Halle

I recently took my dog to the clinic for dewormer and found he had ear mites. The service was as expected. The medication for the worms made him sick and he spent the evening vomiting. I called the clinic the following day. I received a message back to wait a few days and give the other dose. I thought about it and called back to say I didn't feel right about redoing the dose since it caused him to be so sick. The nice receptionist told me not to give it and to wait until the veterinarian Dr Cloutier was in to advise. So today I was told to divide the dose on a full stomach. I will try in October when the next dose is due. On the plus side I need to bring in my cat for deworming. The doctor combined the cost of the visit so I won't be charged a second visit when I bring him in. I rate a 4. This could change depending.... I found worms in the stool yesterday morning and today. They asked me to pay 26 dollars for another dose of Drontal Plus, even though I paid for an extended visit to possibly bring in my cat for examination but I never did. Why should I have to pay again?

Lidiya Trusevych

I heard that vets are just after your money, but I didn't realise how much. Teeth cleaning and one infected tooth extraction from a healthy dog $1600? Really? I knew something was wrong from the second they took his weight. The lady mixed 22 pounds with 22 kg... I bet the antibiotics' dosage was wrong too. When taking the blood for a test, the lady massacred my doggy's leg, for 10 times in a row, since she couldn't find his vein. She called another girl for help, which also had trouble finding the vein, but she finally did it. His legs were bleeding all the way home :(. What a disaster.

Charli

If you want unhelpful staff and exorbitant fees this is the place for you. Extra tests and overnight stays were suggested unnecessarily. I was concerned had complications due to her spaying last week, went in for a check up. 500$ for the spaying, 75$ for the consult, and no information just suggestions for more tests and more fees. I will not be returning.

DEBORAH

I brought in my teacup chihuahua to have her nails clipped like I do every month. I have been going there for a while, and for some reason she went down the stairs and a lady was opening the door at the same time. Peanut, that is my dogs name ran out, into the middle of the street and just kept running. Everyone from the clinic was out there helping me to find her. The team at the clinic was actually asking cars to slow down while we were trying to find her. We had lost her for a while, as you can well imagine, I was absolutely beside myself. Finally a young man said that she was spotted underneath a car and the team from the clinic all ran to that car and got her. I cannot express enough the gratitude to all the members of the clinic that ran out to find and save my dog. Thank you all so much for caring, and I will always be grateful for your compassion and caring. I will never forget it. THANK YOU ALL SO VERY MUCH FOR SAVING MY PEANUT.

Ana Carolina Riekstin

Super helpful and kind, good prices.

Émilie Payette

(Translated) The employees and veterinarians are very competent and "human". The services I receive are always very good. A little expensive, but I have never visited a vet where the costs were not high. And the service is worth it. At the end of the week, I had to say goodbye to one of my old friends, my 14 year old cat with kidney failure last stage. It was a painful, difficult decision, but the technician and veterinarian who took care of us were so understanding and kind. She gave us time and made me feel understood by my partner and me. I do not think I thanked them right on the spot, I was too upset at the moment, but I want to say that, despite the difficult circumstances for my spouse and me, they did an impeccable job. If I remember, the vet was called Dr. Kellan, and the technician had curly blond hair and beautiful blue eyes. So thank you all to the Verdun Veterinary Hospital. (Original) Les employés et vétérinaires sont très compétents et "humains". Les services que j'y reçois sont toujours très bien. Un peu dispendieux, mais je n'ai jamais visité un vétérinaire où les coûts n'étaient pas élevés. Et le service en vaut la peine. En fin de semaine, j'ai dû dire au revoir à un de mes vieux copains, mon chat de 14 ans avec insuffisance rénale dernier stade. C'était une décision douloureuse, difficile, mais la technicienne et vétérinaire qui se sont occupées de nous ont été tellement compréhensives et gentilles. Elle nous ont donné du temps et nous ont fait sentir compris mon conjoint et moi. Je ne crois pas les avoir remercié correctement sur place, j'étais trop bouleversée sur le moment, mais je tiens à dire que, malgré les circonstances difficiles pour mon conjoint et moi, elles ont fait un travail impeccable. Si je me souviens, la vétérinaire se nommait Dr. Kellan, et la technicienne avait des cheveux blonds frisés et des beaux yeux bleus. Alors merci à vous tous à l'hôpital vétérinaire de Verdun.

Jody Aveline

great people who care about your furry family. excellent service :)

Bruno Roussel

(Translated) People are very nice, but the deadlines are getting longer from year to year. (Original) Les gens sont très gentils mais les délais s'allongent d'année en année.

Audrey Bernèche-D'Amours

(Translated) Very good service every time, friendly and attentive staff. Always satisfied, we like the veterinarian of our dog, Dr. Cloutier! It's expensive, but I believe that any vet is expensive! (Original) Très bon service à chaque fois, staff amical et attentionné. Toujours satisfaite, on aime bien le vétérinaire de notre chien, Dr. Cloutier! C'est cher, mais je crois que n'importe quel vet est dispendieux!

Danielle Guertin

(Translated) After several years of good service at this veterinary clinic I say a BIG THANK YOU to Dr Cloutier and the young lady who lovingly euthanized my little dog Frisette (she was 14 years old) (Original) Après plusieurs années de bon service à cette clinique vétérinaire je dis un GROS MERCI au Dr Cloutier et la jeune demoiselle qui ont euthanasié avec amour ma petite chienne Frisette (elle avait 14 ans)

Julien Hottote

(Translated) Much more expensive than elsewhere. Me too, my wallet is hurting (Original) Beaucoup plus cher qu'ailleurs. Moi aussi, mon porte feuille a mal

Emmanuelle Roussel

(Translated) They are passionate veterinarians, certainly, but by money, not by animals (Original) Ce sont des vétérinaires passionnés, certes, mais par l'argent, pas par les animaux

Louise Belleau

(Translated) I have been a loyal client of this clinic for 12 years and have always received excellent service there. The staff are competent, friendly, attentive and the diagnoses made have always proved to be correct. Doctor Cloutier is passionate, generous and always takes the time to answer my questions. I highly recommend this clinic! (Original) Je suis une fidèle cliente de cette clinique depuis 12 ans et y ai toujours reçu un excellent service. Le personnel est compétent, sympathique, attentionné et les diagnostics posés se sont toujours avérés justes. Docteur Cloutier est passionné, généreux et prend toujours le temps de répondre à mes questions. Je recommande vivement cette clinique!

W B

I called VERDUN VETERINARY HOSPITAL on Saturday May 20, 2017 at around 4:36 PM because my friend's dog's belly was "bloating".Bloat(gastric dilation volulus) is a condition that must be treated quickly.I told the woman who answered the phone that the dog was experiencing "bloat" & she needed to be seen stat!She politely put me on hold for a moment then came back & told me that they could not see the dog!I repeated once again that the dog was experiencing bloat & she definitely needed veterinary care sooner rather than later.She referred me to the DMV in Lachine which can take up to 40 minutes(or more) to get there.We were 5 minutes from VERDUN VETERINARY HOSPITAL!Tragically & unfortunately the dog died en route (1/2 hour later) to the DMV in Lachine.If VERDUN VETERINARY HOSPITAL had agreed to let us take the dog there to have the air removed from her belly -she most probably would have survived!Shame,shame, shame on VERDUN VETERINARY HOSPITAL!R.I.P precious Tania.. Updated response to the animal technician at this veterinary clinic: You should be ashamed & should offer a "heartfelt" apology instead & not "heartfelt" condolences. A message of condolence shows that people care - but you didn't care! You should have tried! My friend realised her dog was in danger of dying which was why we called Hôpital Vétérinaire Verdun. Trying to help was the least that your clinic should have done. Perhaps her precious doggy Tania would not have survived anyway - but as a veterinary clinic, you could have at least accepted to examine & tried to help since time is of the essence in these kinds of medical urgencies. If your clinic would have tried to help Tania that would have demonstrated you cared & that would have helped my friend too. Instead you chose to be HEARTLESS & ignore my desperate pleas for your much needed help since you were the only clinic close by that was open. Your clinic advertises that they take emergencies. Your clinic was on a television show accepting emergencies. Bottom line is if you really & truly cared you should have tried & you could have tried! I will never forget the awful horrible way Tania died - & I will never forget your clinic's contribution to that suffering!

Shelley Ann DiLallo

I had a death in my family. I called the day after to explain why I missed my appoint, this was my first time I would miss. The Veterinarian told me I had to pay him 75$. This was never written in any agreement. Nor when a family emmener passes do I think about my vet appointment as I’m in shock and dealing with a horrible experience. Already they overcharge and they push their unnecessary vaccines on you. The veterinarian was so RUDE and disrespectful. They only want your money or they surely would have been more understanding to an emergency. Horrible business ethics. So disappointed. Go somewhere else and save so much money with much better service.

Mel Rai

Sharing for a friend because this vet has been INCREDIBLY unprofessional and are now not taking ANY responsibility for their actions that led to the death of a beautiful dog. DISGUSTING veterinary practice, stay far far away. -Update- Lotus passed away yesterday afternoon due to complications with her diabetes. Angus and I got to say goodbye. They let me come in and hold her until she left us. We're devastated. Please, for the love of your pet, DO NOT take them to Hôpital vétérinaire de Verdun (MTLVET). I tried to reach out to them on every platform and they've blocked me & haven't responded. Their mistake cost a beautiful life. .... Hôpital Vétérinaire Verdun almost killed my dog. I have consistently had terrible experiences with this vet. My dog has diabetes, which is very serious and requires accurate and consistent care. The technicians and vet gave me conflicting information on how to care for my dog. When I asked for detailed information they told me to refer to the internet. The information I found on the internet conflicted with the information the vet gave me, when I called to ask questions I was rudely told to not trust the internet. I wish this was the only frustration. After that, I have to order special food and would place an order every week for a case. Every single week it was the wrong food they ordered or they sold the food to someone else or they completely forgot to order it. Again, I stress, this dog has diabetes and can't eat just anything without severe complications. Next, My dog continued to lose weight and I called and asked what to do. The technician told me this was normal and not to worry. (Turns out after consulting another vet, this is a big deal and I definitely need to worry). After that, I struggled for two weeks to get her insulin prescription filled. I called, I showed up in person, I called again, I showed up again... Each day her insulin dwindled and each day they told me her prescription would be ready the following day because the vet needed to approve the refill. It was only when I cried on the phone that the receptionist promised they'd get it done that day. The following day ???? I was notified I could pick up the prescription and when I arrived, there was a screaming match happening between another client and the technicians. They had sold the medication his dog needed to someone else and ordered the wrong replacement. The man was furious because this was the third time in a row they had done that to him. When it was my turn, the technician went to retrieve my insulin and called her colleague over behind the wall divider. They then proceeded to have a not so quiet discussion about how long the insulin had been sitting on the counter. I asked about it when the technician came back and I was told I got a "fresh" bottle and it was safe. (It was not a fresh bottle, later determined) Since that visit, my dog has been on a crazy rollercoaster. I decided to visit another vet and get help. Thousands of dollars later, my dog is hospitalized and dying. Turns out the needles provided with the insulin were not the correct ones for insulin units and I've been underdosing my dog with questionable insulin, causing her so much trauma. When I had initially received the new needles, I had questioned their size and the technician told me all needles are the same and that the unit markings are adjusted based on the brand. Essentially I was told, don't worry about it. The vet I'm currently going to has asked me to put in a formal complaint since this surpassed human error and became medical negligence.

Julie Turp

(Translated) They love animals and it shows. The team is very courteous. The facilities are very good. For routine visits, I recommend this clinic. They are very gentle with animals ... On the other hand, I had to go to the veterinarian of my breeder to find the problem of my dog, allergic to his kibble, because after 4 visits I was not tracked on a precise diagnosis; I was rather given drugs (anti-emetic and an anti-acid for dog but which would have been human Pepsid but which I was charged at the big price). The veterinarian of my breeder is still in Sorel ... but he immediately made the link between his vomiting and food allergy thanks to his symptom signs in a given period of time. And Pepsid is very effective and inexpensive! Although I was suggested to this clinic in Sorel different kibbles always harmful to my Hitchcock highly allergic. It was therefore Dr Cloutier of the Verdun hospital who supported me in the vintage house ... Now that the problem is found, the clinic is doing a very good follow-up for my Hitchcock ... The solutions proposed are adapted to my dog's health. Dr. Cloutier takes the health of my animal to heart and is very positive which is very comforting in times of concern. He is also well versed in English bulldog. (Original) Ils aiment les animaux et cela se voit. L'équipe est très courtoise. Les installations sont très biens. Pour les visites de routine, je recommande cette clinique. Il sont très doux avec les animaux... Par contre, j'ai dû aller chez le vétérinaire de mon éleveur pour trouver le problème de mon chien, allergique à ses croquette, car après 4 visites on ne m'a pas pistée sur un diagnostique précis; on me donnait plutôt des médicaments (anti-vomitif et un anti-acide pour chien mais qui aurait être du Pepsid humain mais qu'on me chargeait au gros prix). Le vétérinaire de mon éleveur est quand même à Sorel... mais il a tout de suite fait le lien entre ses vomissements et l'allergie alimentaire grâce à ses signes symptômes dans une période de temps donné. Et le Pepsid est très efficace et peu coûteux! Bien qu'on m'a suggéré à cette clinique de Sorel des croquettes différentes toujours néfastes pour mon Hitchcock hautement allergique. C'est donc le Dr Cloutier de l'hôpital Verdun qui m'a soutenu dans le cru maison... Maintenant que le problème est trouvé, la clinique fait un très bon suivi pour mon Hitchcock... Les solutions proposées sont adaptées à la santé de mon chien. Dr. Cloutier a à coeur la santé de mon animal et est très positif ce qui est très réconfortant dans les moments d'inquiétudes. Il s'y connaît bien aussi en bulldog anglais.

Sean English

Dr. James Rassi and the whole staff are seriously passionate about what they do, the animals they care for and making sure we are well informed from start to finish. Got an appointment for the same day I called and was greeted warmly.

Jean-Philippe Dion

(Translated) We really liked the service received by the professionals at this establishment. We have always been confident. I highly recommend their services. (Original) Nous avons beaucoup aimé le service reçu par les professionnels de cet établissement. Nous avons toujours été en confiance. Je recommande fortement leurs services.

Stéphanie Richard

(Translated) I had a great experience with had. A great team that takes the time to explain in detail what he should do. Takes time to call if he has anything to be, are very understandable and friendly :) (Original) J'ai eu une très belle expérience avec eu . Une très belle équipe qui prend le temps d'expliquer a détaille de ce qu'il doive faire . Prend le temps d'appeler si il a quoi que ce sois , sont très compréhensible et amical :)

Sheldon L

Terrible. Stay away. Went there twice and scammed both times. First visit, brought our dog for a check-up since he had a red mark on his muzzle. Vet diagnosed it as a fungle infection. $90 ointment and a visit fee of $70 plus another amount to test a skin sample. Turns out it wasn't a fungle infection. Vet called us back saying the bite from another dog which would heal on it's own. Apologized, didn't offer a refund for a misdiagnosis. Fine it happens. Second visit, Brought our dog there for a routine checkup and vaccinations. Ended up leaving with a bunch of unnecessary work done for a small scratch in between his toes. Check-up fee of $70, a blood test for $90, $150 for anti-heartworm ($70 online) and antibiotic ointment and anti-inflammatory pills for another $60 each(1 week supply each). And he didn't even receive his vaccination. On top of all this! The tried to tell us we "have" to change his food to the one they carry. We feed our boy the best dog food currently on the market. Oh and one more thing if you are anglophone, the head vet mentioned to us "You better learn french or you will start to make enemies." Our experience at Animal Hospital Verdun has left us completely dumb founded. Never experienced anything like this before.

Kristan Allaire

Friendly helpful staff, clean professional environment. Wouldn't go any where else.

Hugues Bonin

(Translated) Excellent service, courteous, clean waiting room, quiet music, coffee machine, cat in residence! (Original) Excellent service, courtois, salle d'attente propre, musique calme, machine à café, chat en résidence!

Gabe

Careless stuff. Horrible customer service. Money oriented. Disorganized. Expensive

diana trasvina

Really bad service.

Alex Lambert

Such lovely people and great service.

Caroline Cecyre

(Translated) Very satisfied ... yes it is a little more expensive than other places but for the care and the impeccable service ... for more than 6 or 7 years dr Cloutier am my big cat who just turned 13 ... and we see very well that he loves his job and he is wonderful with cats ... even cats that start to spit and become bad lollll he calms them down ???????? (Original) Tres satisfaite... oui cest un peu plus dispendieux qua dautre places mais pour les soins et le service impeccable... depuis plus de 6 ou 7 ans dr Cloutier suis mon gros matou qui viens d’avoir 13 ans...et on voit très bien qu’il adore son travail et il est merveilleux avec les chats... même les chats qui se mettent à cracher et devenir mauvais lollll il les calmes ????????

Elisabeth Badertscher

Almost killed my cat with a medication error and were going to take her into surgery that she didn't really need. On a previous visit they gave me the wrong dose of antibiotics. I caught the error. Got a second opinion.

Francois Fafard

Very nice people. Clinic very clean and very affordable service.

A.J. Wildes

I LOVE this vet hospital! The staff are always cheerful, reassuring and helpful. The techs are calm, patient and extremely helpful as well, and the vets are great at explaining what's going on and what needs to be done. My cat is (very obviously) overweight due to circumstances that were mostly out of my control, as she came to us weighing over 20lbs. Everyone immediately fell in love with her, and I was given multiple courses of actions depending on budget and overall comfort. Weigh-ins are free and without appointment, and initial check-ups were also free of charge. I'm very protective of my girl, but I'd leave her with these people without a second thought. I trust them and their shared love for my Big Madam! Just be careful calling during "off" hours; you might be redirected to the clinic on Parc ave! I didn't realize until the day of my appoitnment that I'd booked at the wrong place; the staff at Parc ave were also very kind and understanding and waived the cancellation fees as well! I cannot recommend these people enough. 6/5 stars, wonderful work!

Elerielle

(Translated) Very good clinic I went for my cat today, the doctor obviously knew what he was doing he showed me how to give pills easily to a cat (not always obvious!) And also recommended me the cheapest solution. I had to wait a bit (20m) because there were a lot of people. I recommend this clinic where we care about animals and it's not that money counts! (Original) Très bonne clinique j'y suis allée pour mon chat aujourd'hui, le docteur savait visiblement ce qu'il faisait il m'a montré comment donner des pilules facilement a un chat (pas toujours évident !) et m'a aussi recommandé la solution la moins chère. J'ai eu a attendre un peu (20m) car il y avait beaucoup de gens. Je recommande cette clinique où on se soucie des animaux et ce n'est pas que l'argent qui compte !

Iakohahá:wis Legault

(Translated) Excellent experience at this vet. I called in panic the morning before the opening and I managed to have an appointment the same day. Nice team and professional service. The vet took the time to explain the health problems of my cat and answered in detail all my questions. The technician managed to do all the radios at once which did not take as much time as I was estimated. Prices are competitive and the final cost was much lower than their original estimates. (Original) Excellente expérience à ce vétérinaire. J'ai appellé en panique le matin avant l'ouverture et j'ai réussi à avoir un rendez-vous la journée même. Belle équipe et service professionnel. Le vétérinaire a pris le temps de bien m'expliquer les problèmes de santé de mon chat et à répondu en détails à toute mes questions. La technicienne a réussi à faire toute les radios d'un coup ce qui n'a pas pris autant de temps que ce qu'on m'avait estimer. Les prix sont compétitifs et le coût final était beaucoup moindre que leurs estimations initiales.

Emilie-Jeanne Morin

(Translated) What good comments, people who really love their work. Jackie, my pug, was very spoiled today. Your pet will be in good hands, guaranteed. (Original) Que de bons commentaires, des gens qui aiment vraiment leur travail. Jackie, ma pug, a été très gâtée aujourd'hui. Votre animal sera entre bonnes mains, garantie.

Marie-Frédérique Tremblay

(Translated) Really disappointed ! Veterinarians who contradict each other and who do not speak to each other, no good explanation, professionals who change every day, no follow-up! Each time they do not know what we are talking to them about on our chat! We are worried and they do not reassure us ... they only make us feel bad for not paying $ 2000 for an operation that may not even be necessary! We're willing to pay .. but only if it makes sense, and it's clear that it's necessary! The only thing we know about our cat's health: the price of the tests! They know how to explain it well! Really unhappy as a service :( (Original) Vraiment déçu ! Les vétérinaires qui se contredisent et qui ne se parlent pas, aucune bonne explication, des professionnels qui changent chaque jour, aucun suivi! Chaque fois ils ne savent pas de quoi on leur parle sur notre chat! On est inquiet et ils ne nous rassurent pas ... ils nous font seulement faire sentir mal de ne pas payer 2000$ pour une opération peut-être même pas nécessaire! On est prêt à payer.. mais seulement si ça fait du sens, et que c’est clair que c’est nécessaire! La seule chose qu’on connait bien sur la santé de notre chat : le prix des tests! Ça ils savent bien l’expliquer! Vraiment malheureux comme service :(

ann stanford

Receptionist is rude and lacks compassion. This clinic used to be so good now the service has really gone downhill...all new staff. And I was put on hold for 20 minutes...I was told that there was nothing she could do. Just awful treatment from someone who is the first person we see. She needs to be talked with by her boss...whoever that is now.

Marika de Courval

(Translated) A caring and honest team. Thanks for the good service! (Original) Une équipe attentionnée et honnête. Merci pour le bon service !

Thien Ta Trung

Great staff who takes your worries personally. Had a fast and speedy consultation. Some stuff pricier but worth it.

Felicien Richardot

(Translated) Real service and good advice ... For once a veto doesn't push for sales: it's refreshing! And the chief vet is very very sexy ;-) !!! (Original) Un vrai service et de bons conseils... Pour une fois qu'un véto ne pousse pas à la vente: c'est rafraîchissant ! Et le véto en chef est très très sexy ;-) !!!

Simon Tessier

(Translated) Mr. Cloutier and the team of MTL VET to save our dog Tiesto, we go to the clinic for 2 days for more than 1 year for a laser treatment for his leg, and this for free. In short, knowledgeable, courteous people and they are all animal lovers, I recommend 200% this animal clinic (Original) M. Cloutier et l'équipe de MTL VET à sauver notre chien Tiesto, nous allons à la clinique au 2 jours depuis plus 1 an pour un traitement laser pour sa patte, et ce gratuitement. Bref des gens compétant, courtois et ils sont tous amoureux des animaux, je recommande à 200 % cette clinique animale

Robert Hannah

They take excellent care of the animals. Especially our dog Moose. Everybody knows him.

Aurelie Leao

(Translated) Excellent service (Original) Excellent service

Mariana Berenice Gutiérrez López

I want to thank Dr Rassi for being so professional. I made an appointment with him for a second opinion after I was devastated from misdiagnosis of a brain tumor that another vet gave to my dog, without even doing any test. Dr Rassi took the time to listen to all the symptoms and do the proper tests to get to the problem. He patiently explained the situation and he even gave me some extra information to help me understand better about the illness, that it wasn't a brain tumor after all, but a pretty bad ear infection with similar symptoms (something that I mentioned to the other vet, but she didn't care to take a look to her ears, cause she just assumed that cause my dog is old, brain tumor was the only possible explanation). Now my dog is back to normal as happy as always. I can only imagine what would happen if I had not asked for a second opinion, probably by now she would be worse and in so much pain without the proper treatment, making me even think about euthanasia cause for a brain tumor as the other "veterinarian" said there is no much you can do. Is in this situations that you can sense when someone loves what he does and really wants to help. Dr Rassi is one of them, you can notice that he sees animals as beings and not only pets, he understands that they are family and treats them with the dedication and respect that they deserve. Thank you so much Dr Rassi.

Stéphanie Hamelin

(Translated) great service every time more expensive but it is normal considering that it is a private veterinarian however very good veterinarian (Original) super service a chaque fois plus cher mais cest normal considerant que cest un veterinaire prive cependant tres bon veterinaire

Mélissa B.

(Translated) Bad diagnosis from the veterinarian despite the doubts raised, lie about what the drugs contain to sell them more expensive, my 7 year old dog died 2 days after the consultation. According to the vet it was kennel cough, but rather it was cancer. According to the other vet we met, the signs were obvious and an x-ray was in order ... We could have given him some relieving medication, but instead we were given cough syrup. It's hard to express the level of frustration I have with the incompetence of the vet who received us. (Original) Mauvais diagnostic du vétérinaire malgré les doutes soulevés, mensonge sur ce que contient les médicaments pour les vendre plus cher, ma chienne de 7 ans est décédée 2 jours après la consultation. Selon le vet c’était la toux de chenil, mais c’était plutôt le cancer. Selon l’autre vétérinaire rencontré, les signes étaient évident et une radiographie s’imposait... Nous aurions pu lui donner des médicaments soulageant, mais à la place on nous a donné du sirop pour la toux. Difficile d’exprimer le niveau de frustration que j’ai contre l’incompétence du vétérinaire qui nous a reçu.

Annie-claude Maltais

(Translated) They gave me an appointment the same day when my usual vet said nothing could be done despite it being rather urgent. The receptionist was very friendly and courteous. The only disrespect I saw was from the customers, who speak to the staff unacceptably, bluntly and with contempt. Just a little bit of a friend who's been in public for too long. If you don't want to be patronized, be polite and nice. Health care is expensive .. it's like that, it's not their fault let alone their fault if you don't organize yourself accordingly when you have a pet. Fake if you want Grisou to be well while you are doing line dances while getting drunk on piña colada in punta cana ... well it's up to you to arrange yourself! Thanks to the team. (Original) Ils m'ont donné un rendez-vous dans la même journée alors que mon vétérinaire habituel ne disait rien pouvoir faire malgré que ce soit plutôt urgent. Le réceptionniste a été très amical et courtois. Le seul manque de respect que j'ai vue était de la part des clients, qui parlent au staff de façon iinnacceptable, brusque et avec mépris. Juste un petit truc d'amie qui a travaillée dans le publique trop longtemp..Si vous ne voulez pas vous faire répondre de façon condescendante, soyez polie et agréable. Des soins de santé ça coûte cher.. c'est comme ça, ce n'est pas leur faute et c'est encore moins leur faute si tu ne t'organise pas en conséquence quand tu as un animal de compagnie. Fake si tu veux que Grisou aille bien pendant que tu fais des danses en lignes en te saoulant au piña colada à punta cana... ben c'est à toi de t'arranger! Merci à l'équipe.

Erik Norre

(Translated) I have been a customer of this veterinary clinic since 2013 and so far I have been satisfied with the service. I recently brought my cat for a tooth problem that required extraction. The intervention went well, and I am generally satisfied with the care. On the other hand, the administrative part was a disaster. I asked a question to several staff members who each told me that they would inquire for me, but I never got the answer. The operation took place several hours late, nobody informed me. Two treatments were billed me in double for an amount of over $ 200 and my down payment of $ 500 was not taken into account during the invoicing, so that I had to move again to make me refund . I reported three times that I had not received the results of the urinalysis, and a staff member told me that a veterinarian would call me to give them over the phone. I have never been called back I came to complain a week later and was invited to call the director, Mr. Cachaco. I left him a message on his answering machine to explain my problem, but he never reminded me either. The prohibitive fees, the multiple administrative problems, as well as the incapacity of the director to solve my problems ended up to me to decide to change veterinarian. (Original) Je suis client de cette clinique vétérinaire depuis 2013 et jusqu'ici j'étais satisfait du service. J'ai récemment amené mon chat pour un problème de dents qui a nécessité une extraction. L'intervention s'est bien passée, et je suis globalement satisfait des soins. En revanche, la partie administrative a été un désastre. J'ai posé une question à plusieurs membres du personnel qui m'ont chacun dit qu'ils allaient se renseigner pour moi, mais je n'ai jamais eu la réponse. L'opération s'est déroulée avec plusieurs heures de retard, personne ne m'en a informé. Deux soins m'ont été facturés en double pour un montant de plus de $200 et mon acompte de $500 n'a pas été pris en compte lors de la facturation, ce qui fait que j'ai dû me déplacer de nouveau pour me faire rembourser. J'ai signalé à trois reprises que je n'avais pas reçu les résultats de l'analyse d'urine, et un membre du personnel m'a dit qu'un vétérinaire allait m'appeler pour me les communiquer par téléphone. Je n'ai jamais été rappelé. Je suis venu me plaindre une semaine plus tard et on m'a invité à appeler le directeur, monsieur Cachaco. Je lui ai laissé un message sur son répondeur pour lui expliquer mon problème, mais lui non plus ne m'a jamais rappelé. Les tarifs prohibitifs, les multiples problèmes administratifs, ainsi que l’incapacité du directeur à régler mes problèmes ont fini par me décider à changer de vétérinaire.

mélanie gingras

(Translated) My dog had blood in his urine and they gave me a quick appointment and the service was amazing. I have been to two places lately for other issues and it has nothing to do with it. The welcome is super good and the place is very clean. The vet took his time to explain it to me. Despite the fact that I am staying in Laval I will return without hesitation. Thanks again! (Original) Mon chien avait du sang dans les urines et ils m'ont donné un rendez-vous rapide et le service était incroyable. J'ai été à deux endroits dernièrement pour d'autres problèmes et ça a rien à voir. L'accueil est super bon et l'endroit est très propre. Le vétérinaire a pris son temps pour bien m'expliquer. Malgré le fait que je reste à Laval j'y retournerai sans hésiter. Merci encore!

Tal Fisher

Seems likeim not the only one who thinks they are rude and expensive!I dont know how people like these stay in business!NEVER GO THERE!

Neal Forton

My cat which i adopted was taken here for treatment. From what i know and from what i can see, they did a great job! Today i had an appointment for my cat at a clinique close to my house and foolish me forgot to have his files transferred. The man i spoke with on the phone was very polite and sympathetic towards my last minute request. I'm sure he had a very busy schedule but found the time to e-mail my cats files for when i needed them. Thank you very much!

Karine Bt

This is the best veterinary hospital I have ever been to. I switched veterinary to go to the Verdun Veterinary Hospital because they use the latest laser technology for all surgeries (wether it is to castrate or remove the claws of cats) which reduces bleeding, inflammation and therefore the overall pain our animals feel vs traditional tools AND because they truly care about animals and treat animal owners with care and respect. I had the best experience after my kitten got surgery for his castration and to remove his claws. After the surgery my kitten had to stay 3 nights at the Vet. On the third night someone at the Vet forgot to call me to confirm that I could come pick him up. When I found out I couldn't make it on time before the closing time. Philip, the technician offered to come drop off my kitten at night after his shift so that we could be reunited (I was missing my kitten so much!) and no fees would be charged (which I would have had to contest the next day since I didnt receive a call). And so Phillip went out of his way to bring me my kitten at home!!! He explained to me how to give its medication and so forth. Now that is exceptional customer service and real care for animals and their owners! Thank you Philip, you guys are an amazing team!

Marilia Damasceno Bedendi

Only positive experiences with Dr. Cloutier!! He is very patient and knowledgeable. All the occasions that I had problems with my cats he could help and find the best solution.

Erica Verronneau

Wonderful staff! Sadly had to put my dog down quite suddenly, they weren't even my regular vet but they took us and treated us with respect and patience right until the end. They provided me with all my options and helped me make the right decision for my old dog. Even bringing my new puppy to them next week!

caroline dauby

(Translated) Excellent service at this clinic, I recommend! Always took excellent care of my cats. I have a cat just diagnosed w / kidney disease. They are really helping us managing the disease. I do not know how to do this, but they do not know how to do it. They emailed me the blood tests results as soon as I requested them. Dr. Cloutier and his team went above and beyond when I was hospitalized at the clinic. They do love animals. It is good to hear them talk about being punctured and not just about medication. Trust is important. They call you with updates, let you stay for hours. A beautiful team that invests in the welfare of animals. I have always had good services for vaccines and teeth cleanings for my healthy cats but it is since I have a cat with a chronic disease that I appreciate the care of Dr. Cloutier and technicians of the clinical. They are available, patient, explain what is happening and the treatment choices. I moved and I prefer to do a little more road. (Original) Excellent service at this clinic, I recommend! Always took excellent competent care of my cats. I have a cat just diagnosed w/ kidney disease. They are really helping us managing the disease. I see they want the best for the health of my animal and take the time to explain the blood tests results and ways to medicate. They emailed me the blood tests results as soon as I requested them. Dr Cloutier and his team went above and beyond when my cat was hospitalized at the clinic. They do love animals. It’s good to hear them talk about being affectionate or about your cat purring and not only medication and treatments. Trust is important. They call you with updates, let you stay for hours w/ your animal and you always feel welcome. Une belle équipe qui s’investit dans le bien-être des animaux. J’avais toujours eu de bons services pour les vaccins et nettoyages de dents pour mes chats en santé mais c’est depuis que j’ai un chat avec une maladie chronique que j’apprécie les soins du Dr. Cloutier et des techniciens de la clinique. Ils sont disponibles, patients, vous expliquent ce qui se passe et les choix de traitement. J’ai déménagé et je préfère faire un peu plus de route.

Yukiko Audouy

MTLVET has been my "go-to" vet for my two cats since 2016: In Ville-Émard as a default, and I have been to the one in Verdun a couple of times for emergency. I have to say that, in general, they have a great team that really care about your pets. That being said, in my recent visits, what troubles me increasingly is the inconsistency of the service received. I am all in for the well-being of my cats, but not blindly. Here are some of my reservations: 1. I have 2 cats (3 and 4 years of age) who go there for their annual vaccination at different times of the year. For one they "strongly recommend" a urine test each time: When I ask them if there is any specific age range or gender where the test is particularly important, they tell me no, that it is important for all. However, when it comes to the time of the annual appointment for my other cat, there is no mention of this test. This leaves me wondering if it comes down to their achieving their financial target. On top of that, the extra fee for the urine test is not always mentioned upfront (but I go with it anyway because I kind of know how much it costs without them telling me). 2. In my latest visit for a cat with lethargy and loss of appetite, I had a couple of technicians who asked me some questions and checked his body temperature, no sight of a veterinarian, before being given a quote of 800$ for X-ray, blood and urine tests. For the basic consultation fee of 65$, I had expected that they would at least go through his file, a physical exam etc., which did not happen. Due to the lack of “due diligence”, I was not convinced and did not go with the 800$ worth of tests right away, and they gave my cat a couple of shots and follow-up medications instead, for a total fee of 200$ with the dubious consultation. It worked just fine and my cat is back to his normal self now. I wonder if there has been a change of management, or if they have chosen to sacrifice the quality of their service for whatever reason. I give them the benefit of the doubt for now, but I am starting to consider going elsewhere unless I see some improvements.

Oh wow

(Translated) It's a clinic that thinks first and foremost about making money. If you can go elsewhere. The services are priceless and you are being pressured to do unnecessary follow-ups. I really did not like this clinic and I do not recommend it to anyone. It is a place where you are going to be more important than other services. (Original) C'est une clinique qui pense avant tout à faire de l'argent. Si vous le pouvez aller ailleurs. Les services sont hors de prix et on vous met de la pression pour faire des suivis qui ne sont pas nécessaires. Je n'ai vraiment pas aimé cette clinique et je ne la recommande à personne. It"s a clinic which first intention is to make money. If you can go elsewhere. Services are incredibly expensive and I was pressured to go back for follow-ups that were not necessary. i do not recommend this clinic.

Andre Trudeau

They misdiagnosed and provided incorrect medication leading to the almost demise of dog. A complaint to the order of veterinarians should be forthcoming.

Sha Angel

I brought my dog to this hospital they took an xray and told there was something abnormal, some kind of blockage in his intestines and the dr wanted to perform a surgery of 4000$ right away and hospitalize him for an other 1500$. I was hesitant and brought my dog back home, turns out my dog had nothing inside his stomach and he was fine after consulting a specialist. He had no issues with his intestines. I paid 600$ for their unprofessionalism and lack of knowledge. Do not bring your dog here. I had to consult with two other drs to know that my dog was fine. They just want your money do not go there.

m. T.

(Translated) professionalism = 0: do not want to deal with difficult cases; file error; discloses prognoses in front of the reception and customers empathy = 0: Staff training on the subject would be required budget profit = 100% (Original) professionnalisme=0 : ne veulent pas prendre en charge les cas difficiles ; erreur de dossier; divulgue des pronostics devant l’accueil et des clients empathie=0 : une formation du personnel sur le sujet serait de mise profit budgétaire =100%

Jackie Girgis

Went there for our old dog (for checkups and eventually putting him down at home) and just recently for our new cat who was injured. They saw us with super short notice, calmed us down, gave us lots of options, explained everything to us and followed up several times. I would highly recommend them for both dogs and cats.

Francois Boucher

(Translated) Reassuring place (Original) Lieu rassurant

Émilie Bourdages

(Translated) Exceptional service! Dr. Rassi and the entire team at this clinic take great care of my two cats. Whether it is the reception, the consultation or the after-consultation service (I always receive calls to take news of my cats after a consultation, I find it adorable!), Everything is impeccable. The employees are friendly, professional, attentive and very competent. I highly recommend this clinic! (Original) Service exceptionnel! Le Dr. Rassi et toute l'équipe de cette clinique s'occupent à merveille de mes deux chats. Que ce soit l'accueil, la consultation ou le service après-consultation (je reçois toujours des appels pour prendre des nouvelles de mes chats après une consultation, je trouve cela adorable!), tout est impeccable. Les employés sont sympathiques, professionnels, attentionnés et très compétents. Je vous recommande fortement cette clinique!

Paulina S

I simply feel confused about my unfortunate experience with this clinic, which I booked for an emergency since my usual vet was closed on the weekend. Not only have they misdiagnosed my dog during the consultation which led to giving her antibiotics for a week, sold me on additional lab tests (not to mention how they tried to push us for unrelated vaccines from their checklist), but haven't acknowledged their mistake or provided any constructive advice about my dog's situation or what I should do next. Close to 500$ later, I'm left worried about my dog and having to go back to my current vet to get proper advice and go through a whole series of tests again. While the staff was nice, I will not go back in the future.

Francine Labre

(Translated) No comments...! (Original) Sans commentaires...!

Rachel Alboukhari

Rude people , they don't care about your pet and they only want to get to your money ..

Severine Jobin

(Translated) Friendly staff, nice decor but much more expensive than elsewhere. Urinary tract infection for cats including all treatments (including some unnecessary drugs according to our usual veterinarian): almost $ 150 more expensive than elsewhere! (Original) Personnel sympathique, joli décor mais vraiment plus cher qu'ailleurs. Infection urinaire pour chat incluant l'ensemble des traitements (dont certains médicaments inutiles selon notre vétérinaire habituel): près de 150$ plus cher qu'ailleurs!

Ferme Baril

(Translated) Exceptional service, highly recommend (Original) Service exceptionnel, je recommande fortement

Remi Bertrand

(Translated) Good service, Dr. Rassi (and the team) was great! Only problem; the technician was wrong in the dosage of the medication to give to my dog. However, he quickly contacted me to inform me. (Original) Bon service, Dr. Rassi (et l'équipe) a été super! Seul bémol; le technicien s'est trompé dans la posologie du médicament à donner à mon chien. Il m'a toutefois vite recontacté pour m'en informé.

Ben T

-Will randomly try to upsell you on various products (toothbrush, ear cleaner, etc) regardless of the animal's condition. After recommending this, only cleaned one of the cat's ears. The upsell is presented in a condescending manner that suggests negligence on the part of the owner. I've never owned a cat toothbrush, no other vet in decades of cat ownership has suggested it, and my other cats were all fine with gritty treats, so don't go acting like I'm doing something wrong...tell me you have a better way. Negative sales pressures are not appropriate in this context. -Most procedures were executed by technicians. You'll notice that many of the reviews here speak of *technician* error. The vet is in and out like a flash of lightning, and has to be reminded of basic stuff like the stethoscope exam and weigh-in, presumably because they assume the technician already did everything. -If we're paying to "consult", actually "consult". Vets and techs rush through conversation with the owner, and straight up ignore questions. Guys, those questions... that's the consultation, that's what we're paying for, not the checklist on your pad. I'm pretty disappointed...I was made to regret recommending this clinic. I'd had good experiences in the past, but now, returning to Verdun, I see this vet is no longer delivering the same level of professionalism as before. I hope it's just because of covid, and that things will return to normal eventually, but the form letter responses to other reviews here suggest that they're more concerned with deflecting criticism than they are with changing things for the better. Funny, too, because those copy pastes reveal a similar problem...y'all don't listen to customers.

Karen Du

Hidden costs, careless just to save time. The veterinarian suggested to give two injections in one time in stead of doing them in separate days just to make sure I will PAY two injections. And told me your cat may feel sleepy. After several days I realized she was not sleepy at all, she was feeling SICK after too many injections at same day. She PUKED. They told me the second booster shot was free of charge. But when I was ready to pay, they suddenly added extra charge and say sorry I was mistaking the price. When doing a general check they always ask you to do more, pay more like endless. Will never visit this hospital ever again. You will see, they will always come with new suggestions with bills.

Judy campeau

Very upset with this vet. Very very expensive and if you do not have the money or can not get credit, they don't help!. Will never go there again

Emilie r

(Translated) We come for an ear infection, the vet has not touched our dog barely a caress ... does not look at his ear, asks us to take the sample ourselves. Prescription of drugs without even doing the first treatment on the spot. Very cold welcome and too little attention to our animal for $$$ no thank you! (Original) Nous venons pour une infection à l'oreille, le vétérinaire n'a pas touché notre chien à peine une caresse... ne regarde pas son oreille, nous demande de faire nous même le prélèvement. Prescription de médicaments sans même faire le premier traitement sur place. Acceuil très froid et trop peu d'attention envers notre animal pour $$$ non merci !

Marc Keating

Had to put my cat down after an emergency, got charged almost 500$. If my cat wasn't suffering I would have gone elsewhere.

Éducation APBSD

(Translated) Quality and efficient service. Treat animals well. High price. (Original) Service de qualité et efficace. Traite bien les animaux. Prix élevé.

Stephanie Potash

(Translated) Incredible experience with Dr Cloutier and Frédérique the technician for my cat. You can feel their love for animals, the service is very personalized and warm. I was able to get an appointment quickly and the whole team was responsive to my requests. An estimate is given before any procedure which helps to make an informed decision. No pressure to buy or services, only the care required for the animal. A follow-up by text message was made after the meeting. In short, incredible service from start to finish. (Original) Incroyable expérience avec Dr Cloutier et Frédérique la technicienne pour mon chat. On ressent leur amour pour les animaux, le service est très personnalisé et chaleureux. J’ai pu avoir un rendez-vous rapidement et toute l’équipe était sensible à mes demandes. Un estimé est remis avant toute procédure ce qui aide à prendre une décision éclairée. Aucune pression d’achat ou de services, seulement les soins requis pour l’animal. Un suivi par message texte été fait après le rendez vous. Bref, un service incroyable du début à la fin.

Nick Lalonde-Fogel

Friendly staff

Ah jijiji

(Translated) Too bad they're so busy right now to have a date. I have always had very good service at this vet. We really care about your animal and we don't try to empty your portfolio. (Original) Dommage qu’ils soient si occupés en ce moment pour avoir un r-v. J’ai toujours eu un très bon service à ce vet. On a vraiment ton animal à coeur et on essaie pas vider ton portfeuille.

Sofia A

They charged me for de-wormer that the cat really needed (it was a stray cat I took for a check up) and they didn't give it to me. I noticed after the cat had already been to a different vet, a little too late to complain. Don't trust them! At least when I was there on Saturday it really looked like almost everybody was in a terrible mood.

Melania Cristescu

I used the Clinique only once and I am not going to return. The vet is knowledgable but the consultation room could be kept much cleaner, particularly the floor given that the animals are left in the consultation room to explore the sent of the previous patience for a long time. The choice of the bumpy tiles in the room is unusual for a floor that should be decontaminated daily in a vet Clinique that treats sick animals. The information provided was very scattered. I received labels on the medication only after I expressed my dissatisfaction and concern that I will not be able to remember the steps of the three month treatment. For the deworming medication I received no treatment in the office. The entire medication was given to me in a series of liquid form. I was not provided information on how I have to store the medication or how I should handle the animals. So, I asked if the first dose could be administered in the office so that I can see how it works. I was given a strange excuse. Needless to say that both cats are reacting very strongly to the taste of the medication. I cannot administer it in the food (they will not touch the food) or by mouth (they violently spit it out) So, the $200 medication goes down the drain and remains very ineffective.

Renelle Lafleur

(Translated) Extremely human experience, the staff are attentive and compassionate. I felt respected and supported in the process of euthanasia of my animal. They are accommodating, competent and absolutely adorable. This is not the case for all veterinary clinics. Bravo and thank you again ... (Original) Expérience extrêmement humaine, le personnel est attentionné et plein de compassion. Je me suis sentie respectée et accompagnée dans le processus d'euthanasie de mon animal. Ils sont accommodants, compétents et absolument adorables. Ce n'est pas le cas de toutes les cliniques vétérinaires. Bravo et encore merci...

genevieve samuel

(Translated) The staff are very knowledgeable and attentive. They take the time to explain the animal's situation with the possible options / consequences, both for veterinarians and technicians. I recommend! (Original) Le personnel est très compétent et attentionné. Ils prennent bien le temps d'expliquer la situation de l'animal avec les options/conséquences possibles et ce, tant au niveau des vétérinaires que des techniciens. Je recommande!

Hugo Danick Samson

(Translated) Very good service, friendly staff. I recommend this clinic (Original) Très bon service, staff amical. je recommandes cette clinique

Marc-Antoine Bélanger

The staff is nice; but I have the feeling their work ethic is corrupted by the MTLVET company. They will always upsell everything even if your dog is fine. They also seem very expensive.

Anny Presseau

(Translated) What about the professionalism of the employees of the hospital as well as of the clinic! The DOC. Rassi literally saved my little Yorkshire! And what about the listening and exemplary calm of an employee who bears the first name of Andrée, whom I still haven't had the chance to meet in order to thank her for her extreme calm. I am only kind words to you, you are really kind people who care about the well-being and health of animals vous Without you I would not have had the chance to have my TomyPooh by my side????❤ Thanks for everything, thanks for saving my dog. ❤????❤???? (Original) Que dire du professionnalisme des employés de l'hôpital ainsi que de la clinique! Le doc. Rassi a littéralement sauvé mon petit Yorkshire! Et que dire de l'écoute et du calme exemplaire d'une employée qui porte le prénom d'Andrée que je n'est toujours pas eu la chance de rencontrer afin de la remercier de son extrême calme. Je n'est que de bons mots envers vous, vous êtes vraiment des gens de coeur et qui ont le souci du bien être et de la santé des animaux???????????? Sans vous je n'aurais pas eu la chance d'avoir mon TomyPooh à mes côtés????❤ Merci pour tout, merci d'avoir sauver mon chien. ❤????❤????

Namita Chandel

I called to set up an appointment and was told to come at one. I wait for the bus that never arrives, only to have to take a cab. On my way there (nearly at the vet's place), I receive a call at the exact time of my appointment to be told that there was a dog who was brought it and it was an emergency. They then ask if I want to re-schedule, with no offer for reimbursement for my cab ride at the least. I say I will go elsewhere. The cab driver drives me back home and asks for less than the actual fare because he feels bad, having witnessed what happened. I then receive a call a half hour later (seemingly by the same guy, judging by his voice), asking how my appointment was? I go on to explain what had happened (even though he was already aware at that point that I had taken a cab to get there), and he offers no reimbursement for the cab ride, and tries to get me to re-schedule again? I tell him firmly that I had taken an appointment elsewhere as I said I would. Look, obviously the dog gets priority over my kitty, as my kitty was just there for vaccinations. But after all the distress my cat went through after not being used to being in a cage, having a bus not show up (clearly not their fault, but it definitely adds to the situation), and having to pay for a cab as a result, the least they could do is offer to cover the 10$. It's not even the money at that point, it's just a matter of principle and respect. Anyway, really not a good first impression of this place. Although I hope the dog is fine <3 Good luck to that fam.

Stephen Rayfield

This vet told me that if i really care for my pet i would spend any amount to help him. They told me if i dont like the service to change vets. Very rude people Dont waste your time here and save your pet a bad experience

Lexi Lou

Best experience at this veterinary clinic! My dog is usually super difficult. Usually many vet techs have to hold her down for her shots. Dr. Danna Dahan was able to give her shots with no problem whatsoever. Amazing care! Would highly recommend dr. Dahan.

Yvonne Lo

(Translated) I still have treatment plans that worry me. The drugs are more expensive there than other veterinarians. Although the staff were courteous, I did not see the veterinarian again after the technician came back with an initial treatment plan and another expensive proposition. I always feel that we are playing with my feelings to reach my wallet ... disappointing, but my cat is cured, even if I declined half of the acts offered by the initial plan. (Original) J'ai toujours des plans de traitement qui m'angoisse. Les médicaments y sont plus chère que chez d'autres vétérinaire. Bien que le personnel soit courtois, je n'ai pas revu le vétérinaire après que la technicienne soit revenu avec un plan de traitement initial et une autre proposition onéreuse. J'ai toujours l'impression que l'on joue avec mes sentiments pour atteindre mon portefeuille... décevant, mais mon chat est guerit, meme si j'ai decline la moitie des actes offerts par le plan initial.

Christine Tardif

(Translated) Unfortunately, Dr.Rassi no longer works there. (Original) Malheureusement, le Dr.Rassi n'y travaille plus.

C Johanne

(Translated) Good fast but expensive service. (Original) Bon service rapide mais dispendieux.

dick dack

Friendly people.

Pierre-Luc Gendron

(Translated) I called this afternoon (14h) for that prepares me a prescription for my dog has severe stomach problems and is in pain. He cries nonstop, does not eat etc. (He ate plants) Hubert told me "okydou, no problem, we'll call you, it's ready." I call again at 5:30 p.m. because I have no news. The same Hubert tells me that they will call me back by tomorrow (?!?) My dog is in pain! In a tone hyper but hyper condescending he says: bin why you do not go to the emergency? Why Hubert? Because it is precisely DMV (the emergency) that told me to call my clinic. His answer: ah well what do you want me to tell you, I can't help it. (??????) I have my company and if a member of my team acted like this they would definitely be met and most likely suspended. And for comparison, when I hung up I called MTL VET duParc. I called at 5:35 p.m. and at 6:10 p.m. I had my prescription in hand ... Hubert if you don't like your job, change your job! Thanks @ MTL VET duPac for the help (Original) J'ai appelé cet après-midi (14h)pour qu'on me prépare une prescription car mon chien a des problèmes grave à l'estomac et qu'il est en douleur. Il pleure sans arret, ne mange pas etc. (Il a mangé des plantes) Hubert me dit "okydou, pas de problème on vous appelle c'est prêt." Je retéléphone à 17h30 parceque je n'ai pas de nouvelles. Le même Hubert me dit qu' on me rapellera d'ici demain (?!?) Mon chien est en douleur! Sur un ton hyper mais hyper condescendant il me dit: ben pourquoi vous n'allez pas à l'urgence? Pourquoi Hubert? Par ce que c'est justement DMV (l'urgence) qui m'a dit d'appeller ma clinique. Sa réponse : ah ben qu'est ce que vous voulez que je vous dise, j'y peux rien. (??????) J'ai ma compagnie et si un membre de mon équipe agissait comme ça, il serait assurément rencontré et très probablement suspendu. Et a titre de comparaison, en raccrochant j'ai appelé a MTL VET duParc. J'ai téléphoné à17h35 et à 18h10 j'avais ma prescription en main... Hubert si tu n'aimes pas ta job, change de job! Merci @ MTL VET duPac pour l'aide

Adam Chikh

I might've been skeptical with the high volume of negative reviews, but after going to Hôpital Vétérinaire Verdun myself , that's changed. After the compassion I've seen today, I'll be sure to come back. When I went to this hospital to care for a very sick stray I found, they took him in without question. Now that he's in their hands, I have hope for his survival. Big thanks to Dr Lee specifically

Lauraine Ouellette

(Translated) Excellent service, whatever expensive (Original) Excellent service quoi que dispendieux

Kevin Jin

I am unsure if the staff here can read the clock. I came to the vet around 7:30pm today to pick up some pet food, and was turned away by a staff member because they were closed. I looked at the time posted on their door AND the hours of operation in google, both of which said they close at 8pm. It was clear that they were not closed because staff were still working inside. I had called earlier that day to ask for special renal cat food for my cat who has chronic kidney disease, and they said they would put it aside for me. I could literally see the food containers yet the staff refused to serve me. It would’ve taken 2 minutes max? What was her excuse? “The times on our door and on google are wrong.” Ok, then maybe to make up for that mistake, you could take two minutes and let us buy the food we ordered? The lack of empathy was truly astonishing. Imagine your mother having chronic kidney disease and the doctor refused to prescribe you medicine. What kind of outrage would that be. Thoroughly disappointed. Update your times and your staff please so you can stop embarrassing and tarnishing your brand.

Erika Houde-Pearce

all the reviews about sneaky hidden costs are accurate.

vie ailleurs

(Translated) Excellent place. By. Cloutier extraordinary! (Original) Excellent endroit. De. Cloutier extraordinaire!

J Bean

Worst experience at a vet I've ever had. They deserve zero stars. The staff are rude. Zero concern for the well being of your pet. If your pet is upset due to their brisk manner of handling the animals, waiting a few minutes while you calm your pet is out of the question, they must continue man handling your pet so they can get them out as fast as possible and continue making money. Your cat ends up breaking off a piece of tooth due to them insisting on continuing to proceed even though your cat is ridiculously stressed out not their problem, you should learn to control your cat better. That said they are not as expensive as some other vets but I'm willing to pay more if it means my pet will be treated in a caring manner and returned from they vet in better not worse shape.

Margo Legault

Great service by friendly and knowledgeable staff. Our cats are very happy.

Francois Beauregard

(Translated) The first time I needed to do business with the Verdun Veterinary Hospital was after an accident with my dog. The vet told me that my dog only had a sprain and that he was going to be okay with anti-inflammatories, a loan bill of $ 200 with a completely wrong diagnosis. 2 days later I went to see my veterinarian since my dog was in agony, it turned out that he had a front paw with a complete fracture. More recently, I have been dealing with them for a purchase since it was a Sunday, I had the worst customer service of all the veterinary clinics that I have dealt with from the start. I strongly advise against going there. (Original) La première fois que j'ai eu besoin de faire affaire avec l’hôpital vétérinaire de Verdun était suite à un accident survenu avec mon chien. Le vétérinaire m'a dit que mon chien n'avait qu'une entorse et qu'il allait être correct avec des anti-inflammatoires, une facture de prêt de 200$ avec un diagnostic complètement erroné. 2 jours plus tard je suis aller voir mon vétérinaire puisque mon chien était en agonie, il c'est avéré qu'il avait une patte avant avec une fracture complète. Plus récemment, j'ai eu affaire à eux pour un achat puisque nous étions un dimanche, j'ai eu le pire service à la clientèle de toutes les cliniques vétérinaires que j'ai eu affaire avec depuis le début. Je déconseille fortement d'y aller.

Natalie Benoit

Worst experience at that vet for many reasons but the main, the Vet doesn’t really talk to his staff so once the surgery and or appointment is done, the staff left to deal with me are not aware of anything and always have to go read your file and they look lost. My cat went in for dental surgery and came out with her moustache cut on one side and her nails clipped and couldn’t walk properly after. That tells me she was handle with care and no one is able to answer me. Once the payment is collected, good luck with the rest. At the pick up after of her surgery, a tech gave me a bunch of papers and tells me you have to read this and here is her meds, bye. So I asked, can I know how it went, he says I think it went well. So I say you think?? And then corrects himself and says it went well. We’re you there at the surgery? No. So yeah, that’s exactly the type of service you get there. Stay away

Kanako Tsuruta

No actual treatment and No detail of payment are given. I will not come back again.

Mimi P

Too bad on the bad reviews i was thinking of going to this vet

Andréanne Gauthier

(Translated) A clinic which charges for a humanitarian euthanasia of pigeons but which does not warn when you call before to ask is very ordinary! (Original) Une clinique qui charge pour une euthanasie humanitaire de pigeon mais qui averti pas quand tu appel avant pour demander c'est très ordinaire!

Justin Rosenberg

Great team and amazing care for all pets.

Bruce Ward

Very expensive. Bloodwork for cat $275 +tax. Urine test $97 +tax. 10 min consultation $65+tax. +fees to write a prescription. $540 later for basic service. The médication prescribed unfortunatly did not help our cat who continues to be sick. This vet is a small corporation making $$. Way too rich for me.

Anabel Proulx

(Translated) Very good service! The employees are very friendly and professional (Original) Très bon service! Les employés sont très aimables et professionnels

Dialla Sakho

(Translated) The only thing that interests them is to make money. On my first visit, the receptionist assured me that if the animal had been seen by the vet there less than a year, there were no problems for deworming. 6 months after our last visit, we were told this time it is absolutely necessary consultation before have said worming, supposedly because the dog is young (1 year old). Their prices are exorbitant. Move along. (Original) La seule chose qui les intéresse est de faire de l'argent. Lors de ma première visite, la réceptionniste m'avait assuré que si l'animal avait été vu par le vétérinaire il y a moins d'un an, il n'y avait pas de problèmes pour obtenir des vermifuges. 6 mois après notre dernière consultation, on nous dit cette fois qu'il faut absolument une consultation avant de pouvoir avoir lesdits vermifuges, soit disant car le chien est jeune (1 an et demi). Leurs prix sont exorbitants. Passez votre chemin.

Alizee Guille

(Translated) I had an appointment to do an ultrasound for my bitch who is pregnant I was told $ 150 + $ 65 consultation but arrive at the cashier my bill was $ 336 and I pay for a consultation while the veterinarian did not even make one. Usually in the vet checked the temperature, the weight, listens to the heart ... I am extremely disappointed and my door leaf very badly. (Original) J'avais un rendez vous pour faire une échographie pour ma chienne qui est enceinte on m'a dit 150$ + 65$ de consultation mais arriver à la caisse ma facture était de 336$ et j'ai payer pour une consultation alors que le vétérinaire n'en a même pas fait une. Habituellement dans les vétérinaire vérifié la température, le poid, écoute le coeur... Je suis extrêmement déçus et mon porte feuille à très mal.

F.

(Translated) Even though this is the only emergency veterinary hospital in Verdun, DON'T GO THERE. They play with your feelings to extract money from you. It’s a real industry and I’m so disappointed with the service I received. It is better to favor small clinics that genuinely focus on animal welfare, although unfortunately these are increasingly rare. What kind of vets opens three clinics? Alas, I don't think it's to save more animals. Yes the staff are friendly but over the 4 meetings I saw the vet for a maximum of 20 minutes. There is no real follow-up, I saw different technicians each time, which is not very reassuring My cat had blood in her urine, a common problem in cats and sometimes difficult to diagnose , I know. But it was nonsense, they stuffed my cat with antibiotics and anti-inflammatory drugs. This same anti-inflammatory, which according to my new vet, is very, very strong. She was shocked that they prescribed so much for her but not so surprised because she knew MTL VÊT. On my last visit, I only saw the technician (no clothes) who first spoke to me about stress, offering an anti-stress food, a feliway and other anti-inflammatory ... My cat is zero stressed . Then she finally told me about the x-ray, FINALLY assuming stones in the bladder, asking me "what did I think". I am not a veterinarian, it is not for me to judge the treatments necessary. So when the receptionist tells you that she is "putting a note in the file for the clothes," don't count on it. Each time I asked, I had to call back at least 3 times to get an answer. Basically, I spent around $ 750 for absolutely nothing, other than continuing to hurt my kitty. My cat was finally cured by another vet, for half the cost and this experience made me realize how wrong the Verdun Veterinary Hospital was. (Original) Même si c’est le seul hopital vétérinaire urgence de Verdun, N’Y ALLEZ PAS.Ils jouent avec vos sentiments pour vous soutirer de l’argent. C’est une réelle industrie et je suis tellement déçue du service que j’ai reçu . Il vaut mieux privilégier des petites cliniques qui se concentrent réellement sur le bien être des animaux, même s’il sont de plus en plus rare malheureusement. Quel genre de vétérinaires ouvre trois cliniques? Helas,je ne pense pas que c’est pour sauver plus d'animaux. Oui le personnel est sympathique mais sur les 4 rencontres, j’ai vu le vétérinaire un maximum de 20 minutes. Il n’y a pas de réel suivis , j’ai vu des techniciennes diffèrentes à chaque fois, ce qui n’est pas très rassurant.Mon chat avait du sang dans ses urines, un problème commun chez les chats et parfois difficile à diagnostiqué, je sais. Mais c’était du grand n’importe quoi, ils ont bourrés mon chat d’antibiotiques et d’antiflammatoires. .Ce même anti-inflammatoire, qui selon ma nouvelle vétérinaire, est très très fort. Elle était choquée qu’ils lui en ai autant prescrit mais pas tant surprise car elle connaissait MTL VÊT. A ma dernière visite, j’ai seulement vu la technicienne ( pas de vêt)qui m’a d’abord parler de stress , proposer une bouffe anti stress, un feliway et d’autre anti inflammatoire... Mon chat est zéro stressé.Ensuite, elle m’a finalement parler de radiographie, en supposant ENFIN des pierres à la vessie , en me demandant « ce que j’en pensais ».Je ne suis pas vétérinaire, ce n’est pas à moi de juger les traitements nécessaire. Aussi, lorsque la réceptionniste vous dit qu’elle « met un note au dossier pour le vêt », ne comptez pas là dessus. A chaque demande de ma part, j’ai dû rappeler au moins 3 fois pour avoir une réponse.En gros, j’ai depenser autour de 750$ pour absolument rien, à part continuer à faire souffrir mon minou. .Mon chat a finalement été guérit chez un autre vétérinaire, pour la moitié des coûts et cette expérience m’a fait réaliser combien l’Hopital Vétérinaire de Verdun n’ont pas été correct.

chantal Brisebois

(Translated) I would like to thank this clinic Dr. Cloutier and all his teams for the good care he gave to my cat who was really bad, I recommend this clinic because politeness.amour animals.gentilesse .and especially you never give up if your animal is in bad shape ... congratulations to you all dr.cloutier and all your team ... and still a big thank you for keurbie ...... what kindness and what a beautiful gesture that you did for him, thank you very much for our heart .... (Original) je tient a remercier a cette clinique le dr cloutier et toute son équipes des bons soins qu'il ont donner a mon chat qui étais vraiment mal au point ,,je recommande cette clinique car politesse.amour des animaux.gentilesse .et surtout on vous laisse jamais tomber si votre animal est mal au point ...bravo a vous tous dr.cloutier et toute votre équipe...et encore un gros merci pour keurbie......quel gentilesse et quel beau geste que vous avez fait pour lui ,,merci du plus pronfond de notre coeur....

Francis Lacelle

Our cat was on a program to lose weight so the monthly appointments were included. The first two times, the employee offered to shave the back of our cat and didn't charge us, so we did it. The third time, they forced us to pay 35 dollars to do it after it was done. I mean, an error can happen but don't charge it or charge a reasonable price. And most of all, don't take us for idiots trying to say that it's more expensive because it's done in a clinic. It's two swings of a wrist with a trimmer...

Sheila McCulley

My cat has been going to this clinic for seven years. She is now 18 with stage 3 renal failure. Things had become so bad that I have left for a new vet. Communication had been frustrating and confusing with language barriers, long holds, dropped calls, and having to speak with up to four different people for a single matter. Miscommunication was frequent! Medications were not readily available leaving my cat without medication for up to 10 days. In addition, I was only able to obtain half her BP medication each month. And external prescriptions that could be filled by a local compounding pharmacy were difficult to obtain. It has also been difficult to witness her rough handling. For example, in year one a technician pulled a large matt off her hip with a comb, causing her a great deal of pain, then the vet came in and scolded her for becoming aggressive when he examined her. She walked with a limp afterwards and became more anxious and aggressive whenever at the vet. By year seven, it took up to three people to restrain her for BP and blood tests, which was traumatic for us both, especially given her senior, arthritic body. Professionalism and concern for animal welfare are questionable. For example, the vet knew I was leaving and had written a negative review, and refused to provide refills of her BP medication or an external prescription. This left Missy - who is terminal and receiving palliative care at home - without medications until a new vet could be found. The last year and a half since Missy's diagnosis has been very stressful, and the clinic has done nothing to make it easier on pet and caregiver: indeed, in the end, it seems everything was done to make things more difficult and stressful. UPDATE: Thanks to a wonderfully compassionate & knowledgeable mobile veterinarian Missy got her medications, and I learned there is so much more that can be done to help cats in palliative care with renal failure. They made everything so much easier! Indeed, I have chosen this vet to help Missy pass in the comfort of her own home when the time comes. My biggest regret is that I didn't run the other way when that matt was pulled off her back in year 1 at the clinic: I failed her.