Reviews of Revera Heritage Lodge Long Term Care Home (Veterinarian)

Taylor

A resident passed away for Covid-19. This resident had zero mobility, meaning they needed 2 workers to lift them. Was fed by a tube and wasn’t allowed to eat solids and somehow still came in contact with the virus. It clearly was from a worker who neglected to use the correct protocols to keep the elderly safe. They are now dead. Had to die alone when they had so much family that wanted to be there. This WAS not the first time of negligence done by a worker at this home - they also accidentally broke this residence thumb due to incorrect lifting protocol. When they had lifted this resident hundreds of times. This home took a life that wasn’t ready to go yet due to negligence. I’ll never get to say goodbye, kiss or hug this person ever all because a worker didn’t want to take that extra time to wash their hands, change their PPE when handling another resident before handling this one.

Messina D'Antonio

You know, it's very disappointing that you couldn't even offer your condolences to me at the very least in your response to my last review... It is very clear to me that you obviously did not follow protocols when welcoming a new resident to the building. You clearly were not taking this pandemic serious enough until there was an outbreak within the facility. You failed to take all the precautions necessary, when making sure said person was not infected with covid-19. Any new resident being brought into the building should be tested for covid, or made to self isolate for 14 days. This person should have also been assigned specific nursing staff that is to take care of them and only them, while they are in isolation in order to protect your other residents. Too bad you couldn't have not been so negligent in the first place. Your staff was either not properly supplied with enough PPE/or they were lazy when taking all precautions with properly washing their hands, and changing PPE when dealing with infected residents.

jenni c

If they cared as much about the residents as they do about profits (i.e., cutting corners on everything) this might be an okay place. Clearly, the intentional neglect at Heritage Lodge is a tragedy for the residents (as proven by other Google reviews). Try your best to avoid this absolutely terrible place. It is not suitable for your loved ones.

DonLori Sul

Nursing home way under staffed

Alison Muise

Terrible staffing.