Reviews of McPhillips Animal Hospital (Veterinarian)

tia Keller

The service they provide is great. Too expensive compared to other vets in the city.

Black Tigers Taekwondo

Always great care for my fur babies. They are professional and caring.

Black Tigers Taekwondo

Always great care for my fur babies. They are professional and caring.

Charles La

They are so nice. I love this place. They know how to help you with your pets. They like other love pets too.

Miss G

Very caring staff!

nikki bois

Dr. Stockburger is the best.

Rena Mathieson

All the staff from the Doctors to the techs are all super compassionate. They were amazing to me and my pugs. Thank you McPhillips vet team.

Artemis Jones

Was thankful to know my new kitten wasn't 6 months and a girl, was actually 17 weeks and a boy. However, charging me over $25 for a "new kitten kit" with Hill's kitten food is a load of garbage. I thought it had been a welcome to our vet, congratulations on your new kitten thing. That made me want to come back, but seeing it on my bill when I didn't ask for it, no thanks. I'll be getting my kitten's boosters, and getting him neutered, elsewhere. TL;DR: scamming garbage, go elsewhere

Mark Semenek

Excellent, caring staff. Have been taking my dogs here since I was a kid. Each and every person working there cares for your pets!

Randy Proutt

Very good service, prices are comparable to other vets. They showed great compassion towards our pets.

Mike Still

professional , friendly ,

sugarcrispbear 987

This place was fantastic they helped me and my cat who had pancreatitis and helped me learn to give him treatment and were sympathetic to my budget and being a owner and called to ask how he was doing the next say he complete did a 180 as soon as they gave him his first treatment at the vet clinic and has been healthy since that was 4 months ago

Rob Blaich

These guys are clearly overpriced compared to others. I would be okay with that if they showed better care to the animals, but I see no difference compared to others.

Barb Main

The best place for your fur babies!

Introverted Anxiety

Good service and people

rich channel unlimited

Front Staff should learn more customer relations and not too stiff to them.

Pearl Vergara

People were friendly, but since they are not an emergency vet hospital I find it a little unreliable. But, overall, price is cheaper and vets and workers are nicer.

Natisha N (nippy.)

They are very friendly and caring.

a s

First time bringing mogi to the vet and no problems, the doctor was very helpful in telling us what was going on.

Nikki G

Mcphillips Animal Hospital is a fantastic place to bring your pets.Vets & Staff are so kind,friendly,& patient.We treat our pets like family and so does everyone at Mcphillips Animal Hospital. I highly recommend bringing your pet or pets here.

amanda l

Quick service and great quality

Mandeep Kaur

(Translated) Friendly rod (Original) Friendly staaf

MS. B

Booked an appointment for my sick pet recently for a Saturday. Asked for an early appointment because I had other commitments that day as well. Was given a 9am appointment time. Perfect. Wrote it down and booked a vehicle rental Friday evening since my rental place opens at 9am on Saturdays and I needed to be at the vet for 9. Showed up on time and was told they had my appointment scheduled for 10am and they wouldn’t be able to take my pet sooner because they had some ‘squeeze ins’. They gave my appointment to someone else and didn’t tell me. Was told I could wait or reschedule. I had somewhere else to be at 10am and would be busy the rest of the day so I left. But my pet was sick so I scrambled to find another vet that would see us right away and was fortunately successful. It’s a shame because I had brought one of my pets here over 10 years ago and they were wonderful then but I can’t say the same anymore.

Gail Tolentino

First time visiting with my 10 week old kitten. Great experience, they had a room ready for me and my pet right away. They explained everything that needed to be done that day and explained in detail whats to come for me and my cat as he gets older. They definitely made this experience easy for me and my animal. Looking forward to our next check up visit

The Bear

They take great care of the fur babies

Sarah Kissel

Staff is awesome! Very welcoming. They always make both myself and my dog feel important and loved.

M. Diwa

This is a great place to bring your pet, they assist you very well give you all the information that you need. my dog started having seizures and I can call them anytime and try to book me an appointment with short notice, they also give me follow up call of how my dog is. Thank you to the staffs and Dr. Neil Kulczycki

Teshia Rose

Always have a pleasant visit (our dogs even enjoy going to the vet) vet seems like they care about animals more then money which is awesome. He will say what is and isnt required(our cat started peeing everywhere and a different vet clinic said we needed all done the work done, and 800 dollars later they still didnt know what's up.. we went here and mentioned peeing around the house all of a sudden at 3 years old.. he suggested it was behavioral and to neuter.. OUR CAT STOPPED PEEING EVERYWHERE!!! the other vet didnt even suggest to neuter the cat.. after the neuter we mentioned how we had blood work and a urine analysis done and were told by another vet that we may have to rehome the cat (we have white carpets and he kept peeing on them..this vet shook his head and said from now on you come here, we will never charge you for unnecessary testing cause we would never put an animal through that.

Kimberley Rakowski

I called on a Saturday afraid my 5 month pup ate something toxic on our walk when they would be closing in 40 mins and they got us in and the wait was not very long at all. I was very impressed with the care and attention he got and happy to say he is ok. Thank you to all the staff!

Sheryl Ross

Brought my dog in 2 day ago for his annual shots and heart and lyme prevention. Were told to call when we got there called 8 times prior to someone answering. Once we finally got in waited an hour in the car for a girl to come out with a bunch of nexguard pills 2 different ones no explanation what to do first or when. Upon calling with questions the receptionist had nothing but excuses no apologies and proceeded to say well you had them last year you should know. Will be taking my dog elsewhere going forward.

melody hines

Great staff

Don

Great people

Dustin Zorn

Friendly staff.

C Terrio

I would not take my pets anywhere else. Dr. Stockburger is absolutely the best!

CJ Lantin

My dogs just came back from their annual wellness check and I found out from my sister that they extracted one of my dog's tooth without the use of anesthesia. More importantly, they did not let us know beforehand that they were going to do that and it was very out of the blue. Going forward, I hope they give us the option to choose a veterinarian that we trust as the one we had to deal with today completely lost our trust. I support this vet, but today's events could've been way better if there was better communication between veterinarian and client. Update: the vet called us directly and told us the fine details of the procedure. Really happy the did this.

Luis Romera

All staff members really treat your furry friend as a family member. They are all sweet and I love it when they call the pets by their first name like a regular person.

Bina Daley

I had both my cats registered at this location; I was told one of them one was a tortoise shell and the other a tabby. Upon moving, I had asked for this vet to send me the files for both of my cats so I could provide them to the new one (which was not decided yet). I was told that this could not be done and that I would have to come in and sign a release form or ask the new vet to send it to them with my signature (still having to go in person to sign). I quickly found a nearby vet and had told them about this request. They mentioned that different vets have different policies but it should not be a problem sending it to my personal email (which was on file); calling back mentioning this information was a disaster and the receptionist was very rude and could not explain further details on this policy (also kept putting me on long holds to speak to the vet with no new information) which was very unprofessional and she was not saying any further than "we cannot do that, it is our policy." I ended up going in person to the new vet and signing the release form which was sent to this vet and my cats files were released. The new vet provided me with their file so I have it in my personal files now. Oh also, it was mentioned from the new vet that male cats cannot be tortoise shell; it would be a genetic mutation and he was a tabby too.

John Emmanuel Barrion

In my first experience of Curb-side service at McPhillips Animal Hospital, they were relatively fast and went over how everything will go down. Friendly, reliable and most of all really professional! Will return here in the future

Tam D

Got our pup in and out. Very friendly ladies we had

Deanna Bekus

I am writing this complaint about the very unpleasant appointment I had at your clinic when I took my cat there on July 3/18. I was given Dr. Bularca for the appointment and I found that his attitude was extremely disrespectful as soon as I told him my husband and I are semi-retired and are on a limited budget and can't afford a "specialized" diet. He immediately treated me like I couldn't be bothered to take proper care of my pets, was not willing to spend enough money and was therefore wasting HIS time. He barely looked at her! If this vet had bothered to check our records, we have had 5 animals at this clinic and we have spent thousands on their care! Dr. Bulcarca even threw in some nasty comments when I went to pay the bill (which was around $160)! I was talking to the nice girl at the counter about how I, a person without professional knowledge, believed the skin condition is triggered by heat, he walks by and says "That, and other things - but whatever - you don't want to listen!" Well, I hear you, Dr. Bularca, and we will be going to another veterinary clinic where hopefully, the customer and their pets are BOTH treated well.

traplord Jones

Helped me pit my bestfriend down, it was hard but they gave me time to say goodbye before and after.

Dannah

Everyone here is so nice! Vets are amazing!

I H

Everytime we go there, from questions to concerns to just buying pet food, we have a great experience. Thank you for the services you provide for the animals of our community and beyond.

Mike Hupalo

Right from the phone call to make a appointment down to the awesome office cat, the super huge middle earth looking black one Sir Areolicker?, this place is amazing ! Dr.C did nothing short of making sure I understood the after care required to Elizabeth. Right when you walk in the door you can tell that this place is professional and they are ready to answer your questions and take the time to assure you, what in the end we all know is best for our animal, in the various situations they may be in. Elizabeth came into the hospital with a allergic reaction to something that I introduced to her. Dr.C helped me go through the list of things I may not have known I did and helped me narrow down the culprit. Never once did she bad mouth the culprit or say anything wrong about the care or health of Elizabeth, if anything her professionalism helped ease my mind, as I have two other animals that have not reacted. The staff at the counter were professional caring animal lovers , they talked with me, answered questions freely, and engaged in every other client as they came in, addressing each and every animal by name like they we their own. All my pets...even down to a Beta fish, are and will be part of this family. If you haven't been there your animals are missing out.

Sarah Elizabeth

Awesome caring vet! And honest!

Raquel Resende

Staff is very friendly and helpful! Our dog loves to greet them when she goes.

Jessica Rear

The staff is always super friendly and knows how to take care of my furbabies.

Jenn D

They're professional and inform you of your choices and prices before you proceed. People tend to forget that healthcare is private for our pets. They try their best to advocate and accommodate for your pet. I would highly recommend their team. Unfortunately our little Pepper didn't make it. We had Dr. Chartrand and Dr. Neil help us. They're very different doctors but I was thankful in the way they handled our case. I would recommend both doctors. Thank you everyone at mcphillips animal hospital!

Al McLeod

We’ve been going to McPhillips Animal Hospital for 14 years now. We love the Staff and all they do for us and our our pet Kiwi. They’re a caring, efficient and capable team. As Kiwi’s gotten older she’s needed more care of course, and we’re very happy we have McPhillips Animal Hospital to support us.

Jinny Ching

All staff here have been nothing but kind and courteous over the 14 years I've been bringing my dogs into see them. The doctors always take their time with each appointment and go through things quite thoroughly and will spend extra time to walk thru procedures or to answer any questions you might have. And if they don't have the answers, they will reach out to others and get you one. They also have an amazing team of vet techs and assistants who truly make each visit a great one.

Marina Carroll

Friendly

J Kitchen

Exceptional staff, they always make my dog and I feel comfortable and relaxed during what can be a stressful experience.

Sam R

So unbelievably disappointed by all recommendations we have received from this vet. They don't care about solving problems, they just want you back often. Will never be back.

Kathaleen Mae

hi i'm Deborah Mico is my baby he's to get his shots but been sick .. but I must say love all the kindness you have shown me and Mico I thank you much... will be there when we can get out i will phone u Mico Says Whoof in love..

Trina Mason

Great 1st experience here; from reception to doctor I was happy.

Stephanie Jemielity

Have been coming with many furry family members for years. Big and small. Staff is always friendly.

Cristiana Bonifacio

Bought my 12 week old puppy for his 2nd DHP Vaccine and Dewormer. When I picked him up from the vet, he was on the floor on leash which I was very shocked to see as I carried him when we first got there. This is because it is known for unvaccinated puppies to not be placed on vets floors as it has many bacteria and other contaminants they can pick up. It is also known for vets to carry the puppies out when they are not yet fully vaccinated as well (also said by another vet I went to). Due to this, my puppy started getting sick with severe diarrhea, which worsened everyday till he was lethargic and not his usual self. I know vaccine and dewormers have side effects but this was completely different. I do not appreciate this negligence as vets should know that unvaccinated puppies are to be carried!! It is also worthy to note that we do not take our puppy out to other places other than our house and backyard so there is no way for him to get sick besides the vet. We then had to take our puppy to another vet hospital that caused us $300++ to get him medication and testing for Parvo and Giardia to ensure he did not have those. Additionally, consultation prices at Mcphillips animal hospital is overpriced as compared to other vet clinics with a difference of over $20. I suggest looking someplace else. We appreciate the friendly tone and service with the Dr we had but other than that we will not be coming back and do not recommend this vet hospital.

Tara Clark

The staff and veterinarians at this clinic truly care about the animals and their owners. The compassion they show in their actions and words is beyond description. Any time I've brought my dogs there, they were excited and couldn't wait to get inside for their love and treats. I trust this clinic completely with all my pets. I recommend them highly

Nathan Robinson

Go else where if your pet needs a surgery! We have had 3 different surgeries performed on our pets by 3 different vets all in the same office, and all 3 have been botched. The surgeries are always more than quoted, and we are left to pay to have there mistakes fixed. I will never be back and will be telling everyone to go elsewhere.

Jenna Fisher

Always have a good experience when we visit. I know my fur baby isnt the easiest patient, they are always very patient. I like that they always call to check up after a visit:)

judy

Always a positive experience coming here. The staff are caring, patient, personable and knowledgeable. They do a through examination of my fur babies and don’t make us feel like “ just a number” they answer my questions and don’t make us feel rushed out and my dogs love the staff. Always a plus! Keep up the great service!

Myrna Javate

My pup has his visit yesterday Jan 19. Staff are all great and very understanding of my puppy who was so stressed as he peed for a number of times. I just loved his new vet who explained all her findings in doing the physical exam. They have ongoing promo on dental procedures at a discounted price of 10%.

Robert Lechow

Did not visit

Christine Rempel

We have been going to this vet for the last ten years or so. Our animals (dogs and a cat) are always treated so well. When we have seen them for special issues they have followed up with a phone call to see how our pet is doing. I love that they really seem to care about our pets and treat them like they would their own. Thanks for the great care!

Adele Finch

Very compassionate people!

Carly Seiden-Brown

Love the staff here, they genuinely love my pets.

Cari Mell

Efficient, kind and knowledgeable.

robert erstelle

Excellent personal service, great caring facility, has completely everything for your pets care. Parking sometimes a issue, pricing in line for special services provided. Clean facility, very professional, & personal went dealing with bad news on pet.

Paulina D

I brought my dog there for the first time in a bit of a panic because my usual vet wasn’t available until the late afternoon. I couldn’t be happier with the service that both my dog and I received. Dr. Chartrand (and assistants) put us both at ease and took wonderful care of my little bear (dog). :) I would not hesitate to go back.

Morgan Reid

I had a very unfortunate encounter with the staff here in September as I had to euthanise my 18 year old cat (she was very ill at the time and there were no other real options), but they were very caring through the whole procedure. I'd recommend them for other, happier vet appointments too!

Violetta Adamczyk

Very friendly caring and accommodating staff

Mr. McNaughty

Wonderful people who love animals. Office cat is great with dogs

Spencer Gall

I think that McPhillips Animal Hospital absolutely deserves to get a 5-star review. One of my rescue cats came with a number of health issues that the fantastic staff at McPhillips have worked extremely hard to help manage. The staff have always gone above and beyond to see my pet as quickly as possible and have always provided fantastic care, and clear explanations regarding all medications and procedures. I personally couldn't ask for more, and would happily recommend McPhillips Animal Hospital to anyone looking for fantastic veterinary care.

Linda Caselake

Was able to get my riley in very quickly for an infection. Am satisfied with his treatment. Was successful.

K Brindsor

Overpriced - get your animal shots out of town - 1/2 the price.

Juvenal Raposo

Very good

Tania Concha

The vet Dr. Bularca is terrible. I adopted a female cat from them and paid $150 for a black cat, which was to include the spay and first shots. I thought well seems like they are trying to do a good thing here so I went with them. About 2 months after her spay, she started doing the howling and rubbing like she was in heat. I researched why that would be happening and found sometimes things are accidentally left in which will cause a cat to go through the motions of being in heat. Since she's a small cat (9lbs) I can understand missing something so I spoke with the doctor and he was adamant that he's done hundreds of these without issue. But they agreed to take her overnight. Well since she wasn't comfortable she stopped the crying and rubbing. So I took her back home. About a month later she did the same, so again I took her to the vet and played him a video showing her crying, And he replied well it does seems like she's going through the heat motions, he then started going back and forth with what could be done and that most of the tests would fail. At no time did he suggest doing an ultrasound without me having to pay extra. He said I should surrender her back to them and in time if they feel she's doing what I say, they'll operate. My issue is why would they agree to maybe operate at a later time but not take immediate responsibility on the work preformed? They will be taking a cat from a good home and now have to house and feed the cat. Not to mention the $ they are losing by me not taking the cat in for it's yearly shots etc. I feel like they did it on purpose to get me to pay more. Anyone can adopt a cat for free and spays cost less than $100. Now the poor cat is suffering and I won't pay $800 for exploratory surgery. So for the first time in over 20 years of caring for creatures I have to surrender my cat back to them. I only hope they do what's right and fix her properly. Long story short save your money and DO NOT GO TO MCPHILLIPS ANIMAL HOSPITAL!

Gina kormilo

I am always completely satisfied with the care and consideration given by the staff and doctors at McPhillips Animal Hospital. I was there on Friday and a lady with a dog said that her dog loves going there better than anywhere else. It is always a pleasure and an enriching experience each time we take Grizzly, our cat there. Ron Van Walleghem

Beatrice Brown

Very Helpfull

Chuck Fagnan-Keller

Great veterinarian and staff. So glad I chose McPhillips Animal Hospital

Taylor C

They were great until they weren't.. with the onset of Covid protocols, Mcphillips Animal Hospital has not been allowing pet owners into exams and appointments with their animals. All diagnoses and consultations take place over the phone with your pet completely in their care for up to an hour for an exam and over 2 hours if looking to do xrays or diagnoses (which they suggest sedating your animal to do). I recieved unclear and inconclusive xrays which had two vets noticing two different issues - one of which turned out to be a misdiagnosis. After telling me I may have to travel to Saskatchewan for a repair of a hip fracture, I was then told I would have to have both ACLs repaired with a 3500-4000 surgery (per knee). I went to a different vet north of the city for a second opinion and I was seen within the week. They have great covid protocols, and still allow owners into exams with their pets. My dog was diagnosed and his first ACL repair surgery done within a week of first seeing this vet, and his second ACL repair is already scheduled in advanced. This vet performed a comparable surgical alternative to the "cadillac" surgery that Mcphillips suggested and quoted $700 per knee - this even included an xray after the surgery. Since the surgery, the reception and vet staff have been more than helpful. Needless to say, I have switched vets.

Cathy Penner

My elderly cat recently had dental surgery. I cannot say enough about how wonderful and professional the staff are. Procedures were explained clearly, costs explained and the vet who performed the dental surgery contacted me to explain all that had taken place. The patient recovered quickly. Thank you!

Marylis Lalic

I love the vets and staff at mc.philips animal.hospital.everyones accomodating and very friendly..my dog's(tiyah) vet is Dr.Reboja.he is very genuine and very caring to our pets and to fur parents aswell..he goes straight to the point and is very respectful aswell..staff are all sweet and friendly..

Chris Porco

Great with my little pup. The vet really made my shitzu calm and relaxed. The best experience I've had at a vet.

Dakotah Gutowski

So thankful for this place, I suspected my cat had a bladder infection which needs to be treated as soon as possible. It was a Saturday evening and most vets were closed by the time I tried to make an appointment, most vets are closed Sunday's AND Monday is a holiday.. So I would have had to go to Pembina 24hr emergency vet (and paid an arm and a leg) But I called here and they told me to come drop my cat off immediately! Service was very fast. Dr. Stockburger called me and was so very informative and helpful.

sanji blonde

All they want is money excessive amounts for testing and keep adding unnecessary things.

Andrew Gagnon

There the best

Dawn K

Dr. Bularca is the best vet. I'm not a fan of Dr. Stockburger.

John Seniw

Always have the special pet food my pets need and the staff are A1. No need to go anywhere else.

Kimmy G

On August 2017, I brought my dog in last minute because he became suddenly sick. The vet said that there was no other way to help but to put him down. As much as I do appreciate their efforts to taking a look at him in the condition that he was in. I did make it a request to receive the prints of his paws sent to me as that was an option that I was told. I waited for weeks thinking maybe it would have been mailed to me. It’s now April 2018 and I still haven’t received anything so I found that super disappointing that something as simple as a print of his paws were not sent to me.

rboy tson

Great staff and Doctors.

Linda S. Hinze

I have been a client for over 15 years. Excellent care, very knowledgeable and compassionate. They truly care about the animals they treat. The ladies in the reception area are also very pleasant to deal with.

Norma Newman

Our 18 year old cat, Zorro, became suddenly very ill last week. Dr. Stockburger and her staff were wonderfully supportive and kind. Thanks to their care and advice Zorro began to improve steadily and now he is back to his old feisty self. We were prepared to see our old pal leave us, but we now have more time to enjoy his love and his antics.

Nan K

We had Dr. G. Chartrandsince aw Happy's vet since the first day, last yr we went to see her bc Happy had a bump on his hind leg region. She did not even think it would be cancer she have prescribed all the wrong medications and done all the wrong tests. She is the vet she should of know better, to be honest if you want your pet don't see her, she have no idea what she is doing and she did not care about ur pets. Happy is dying because of her misdiagnosis, Happy is facing death at age of 3 by of her!!!!!if you want you pet to live see some one else instead of her bc she only cares about the amount of money you can spent instead of your pet's life.

Loreen Mellof

Simple nail clipping but even with covid measures quick friendly service

Samantha Mason-Walchuk

Compassionate, caring staff.

Rochelle Gamliel

very clean friendly and know their clients!

Lynda Gilchuk

Always takes great care of my animals

Jim Carruthers

Very happy with them, great communication and wonderful people working with us.

Ryan Bemister

Super friendly and helpful

Karen Dack

I have been taking my pets to your clinic for many many years, my parents took their pets to this clinic as well. Yesterday, I brought in my beloved cat Neil as he was very ill and I knew it was to be the end. I am shocked that I was charged an examination fee of $74.00 on top of euthanasia and cremation. Nothing like trying to make an extra buck during this time of grief. I recall Dr Sundmark ran things much differently. Oh how i miss him and his empathy. He never would’ve been so greedy. My heart is broken and on top of that I feel that I was taken advantage of. Going forward, I will be taking my pets elsewhere. I will also let my family, friends and anyone who cares to listen how awful this experience has been for me and my family.

Tom B.

The best pet care I know of in the city. Excellent staff, super friendly and caring. Down to Earth and not expensive.

Jill Franchuk

Always organized and thorough, and especially great (and understanding) at managing my dog's anxiety with being examined and having his nails trimmed.

Kelly T

Gus and I met with Dr. Stockburger this weekend and she was amazing. The care, experience, knowledge and time she spent with us was outstanding. I have never had such an satisfying appointment.

Rav Bajwa

I am enterally grateful for the staff at McPhillips Animal Hospital. I took my puppy to the clinic a couple weeks ago because she vomited four times in the middle of the night. I initially called the emergency hospitals, however, they were booked with surgeries. I had no other option but to wait until the morning and call a regular animal hospital. I called the McPhillips Animal Hospital first thing in the morning and the staff were willing to accommodate my puppy even though they already had appointments scheduled for the day. They mentioned that Dr. Stockburger would assess her when she had time in between her appointments. Dr. Stockburger kept my puppy on IV fluids and did a fecal test and determined my puppy ate a piece of a plant that caused an awful reaction. Dr. Stockburger called me that afternoon and explained her assessment. She was extremely patient and answered every question that I had. She prescribed a medication that helped settle my puppy's tummy due to the vomiting. I would 100% recommend this hospital, specifically Dr. Stockburger, to anyone who needs a vet for their pet.

Andrew Correia

Very nice staff, not long waiting times when appointments are made.

Katie Smith

They are great with my older grumpy kitty. Very patient and with owners not being allowed in, due to COVID. Extra kind

Tyler Albright

Very Awesome staff! I wish I didnt need to go here, but when I do they do their best for my pets and my family.

john robert

Friendly staff very good doctors.

David Maler

Very friendly and informative staff

Debbie Thompson

I have been going here for 31 year's & would recommend McPhillips Animal Hospital to everyone.... friendly, kind staff & Veterinary Dr' s !!

Sabrina

Very knowledgeable and friendly staff!

Ashley Jaworenko

By far the best vet I've visited. Always friendly, kind and patient. It's clear that pets come first and not money. Sadly this has been the case at other vets I've visited... Furthermore they always offer tips for more pleasant visits by your pets and always offer me suggestions to aid in my Chihuahuas anxiety. His a difficult senior, who was raised without proper care and socialization. The vets at McPhillips Animal Hospital understand this and know how to treat my pet with the utmost care. I have no complaints to date, and I've been a customer for a few years now.

Jakob Ramos

Called in to set up an appointment for my dog. The lady on the phone offered me a same day appointment stating it was available at 4pm. I show up and follow the COVID procedures as outlined. Got there 5 minutes early so I waited before notifying them I was there. Once my scheduled time comes I call and let them know I'm outside. They tell me that the doctor will call me shortly to ask me questions of what brings us in. They told me the doctor will be a couple minutes as they are still dealing with the last patient. I told them I understand and I wait. 15 minutes later I start thinking to myself "this is getting to be pretty long". I give them the benefit of the doubt and continue to wait. Another 15 minutes pass and at this point I'm upset. I call back and they tell me the doctor is going to be a few minutes as they are still with their last patient. I express how unhappy I was that a couple minutes turned into half an hour and counting. They tell me that they can take my dog inside but they can't guarantee he will be seen today. I decide to leave since I had to pick up my daughter from daycare. I get a phone call back which I didn't pick up since I was driving. I listen to the voicemail and their asking me why I left and that my appointment will have to be rescheduled. If it weren't for the urgency of my dog I probably would have not called back but I knew I had to for his well being. I rescheduled for the next day and made sure they were aware of my dissapointment. They offered to give him a nail trim at no charge for the inconvenience. The next day they were very prompt. I got a call from the doctor almost instantly after notifying them I was outside. They quickly came out and took my dog in right away. I had a phone call with the diagnosis within 10 minutes. I know this is above and beyond their normal and I do appreciate their effort. They did mention the nail trim and indicated it on the receipt along with the cost of the diagnosis and medication. I give them 3 stars as they did make up the experience which I do appreciate. As a concerned pet owner the first day was hard to forget. I had to spend another day worrying if my dog was ok. Like I said I appreciate their effort on the second day but I know that I can't expect this kind of treatment every time. The extra effort was definitely there but it likely won't be the next time. The experience was good but I don't expect it to continue.

Kerri Milne

Absolutely unprofessional business. Don't go here.

Adrian Villamayor

The problem with u guys is you only help out dog that are nice to u but then when it comes to dogs that don’t follow u, you guys just leave us hanging. Imagine walking from that place to our home for like 40 mins in a cold weather. We even instructed you to do help the dog get inside the kennel because we KNEW you know how to handle it. We know its also our responsibility to train the dog but we hope u understand the situation. I thought you guys give out the best service except this one.