I was initially thinking I would just leave this alone and not make a comment, but then I thought maybe some much needed changes could happen based on my experience. My senior diabetic dog got sick on Monday, given she had diabetes I called the after hours vet to have her looked at, he did an exam gave her some medication, that was fine. On Tuesday later afternoon she started to have difficulty again, I called the vet to see if I could get her in that was around 6:45 pm and I was told there were no appointments and there were 5 people waiting to be seen in between appointments, so my choice was to bring a sick dog in and wait hoping I may get in (they were well aware of her history). I said I will keep an eye on her and call the after hours vet if need be. At 8:30 pm I called the after hours vet and was told she was very busy and possibly couldn’t see my dog until 1 am. She called back at around midnight and asked if I felt I needed to come in or I could call at 8 am to get her in. By then the dog was sleeping so I decided to wait incase the meds were kicking in from Monday. About 2 hrs later things got worse but I was hesitant to call back as it didn’t seem my dog was a priority. I called the vet right at 8 am to hear the recording saying they are closed, I finally got through at 8:15 and explained she needed to come in right away and explained all of the above, the response was they had no appointments but they could fit me in maybe around 10 am I said we are in crisis here it needs to be before 10, I was told 9. My dog clasped shortly after so I headed to the vet early, I called from the car and explained we were on our way early because she was getting worse. I had to carry her into the vet at which point I was told to wait it wouldn’t be too long. I waited over an hour as people came in with their not in crisis dogs. I realize people had appointments but there has to be a significantly better system in place for emergencies. And my girl was an emergency she passed away last night at the emergency hospital on Dartmouth. I hope no one is ever treated the way we were. I’m not saying the outcome for her would have been different, but maybe her pain and suffering would have been less. I was trying to get my girl help and I felt I couldn’t. I realize the after hours vet is one person, but maybe if they are as busy as she said she was there needs to be a second vet on stand by. I was also charged $30 for my call to the after hours vet and all she did was tell me she was concerned about my girl, but was too busy to see her because other dogs had life threatening situations. Well guess what my girl’s situation was life threatening too, she’s dead now. This ends my business and relationship with South Shore Vet.