Reviews of Hôpital Vétérinaire Général MB (Veterinarian)

Marianne Savarino

(Translated) The receptionists are always smiling and helpful I just bought food, but I thought they should know that I appreciate this group. : D: D Thank you girls .. (Original) Les réceptionnistes sont toujours souriantes et serviables Je viens juste acheter de la nourriture, mais j'ai pensé qu'ils devraient savoir que j'apprécie ce groupe. :D :D Merci les filles..

Benjamin Dupas

(Translated) Good veterinarian who has been following our animal for over a year. However, I find that the costs are extremely high compared to what we had in France. (Original) Bon vétérinaire qui suit notre animal depuis plus d'un an. Je trouve par contre que les coûts sont extrêmement élevé à par rapport à ce que nous avions en France.

gab fontaine

I had a booking at 5, im there at 5 and theyre not ready yet, i waited 45 minutes and it was still not my turn, so i left. Like call your clients and tell them your running late. Such a waste of time. Plus theyre super expensive, consult is 90$ + whatever they need to do, it was gonna end up being 200$. Where i ended up going, it costed me like 60 total including medication and all.

Jules Rodschat

WORST VET EVER... HE is a horrible person and disrespects everybody. All he cares about is money...

Marc-André Vandal

Doctor Banon is awesome with pets

Sylvain Brassard

Would have been a 5 stars if the veterinarian spoke french.

Kitana B.

I have had horrible experiences with others vets but when I came here with my puppy salvatore, the staff were simply amazing. They cared for my puppy like it was their own. They called the other vet I attended just to make sure they dont give a vaccine twice. They treated me with so much respect and every question or concern I had they talked me through it. I was not scared to leave my baby boy in their care, I 100% recommend this clinic.

David Hudson

I've never went inside, I took an appointment which was canceled 25min before my arrival, than I took another one for 10:15am but I waited in my car with my 2 cats till 10:45am, the young lady on the phone she sounded super nice and helpful but I had to take my business elsewhere

Les Temeraires

(Translated) Subscriber for 8 years at the general veterinary hospital, I must admit that this place was only total disappointment, and that I suddenly stopped going there. They anarchate you with non-essential tests, which they charge you without your consent, and Dr. Banon, the principal knowingly confuses you with a sales pitch that is also useless, just to make you spend a salty bill. To avoid at all costs !!! (Original) Abonnée depuis 8 ans à l'hôpital vétérinaire général, je dois avouer que cet endroit n'a été que deception totale, et que j'ai brusquement arrêté d'y aller. Ils vous anarquent avec des tests non indispensables, qu'Ils vous facturent sans votre consentement, et le Dr Banon, le principal vous embrouille sciemment avec un baratin qui lui aussi ne sert à rien, juste pour vous faire passer une facture salée. À éviter à tout prix !!!

Leila Duclos

(Translated) Super nice veterinarian (Original) Vétérinaire super gentille

Darius McT

Dear team, I thank you for your attention to detail with my littlest one and want you to know your efforts do not go unnoticed I have never lefft a review before but felt I should as a way to say your care really went above my expectation Thank you thank you

M D

I really really love the vet at this Clinique and always come back. He really cares for the animals and doesn't suggest unlikely treatments. I trust him a lot and would return here anytime ????

Chris Poulos

5 stars all the way. Took our 10 year old Doberman in for medical attention. The staff was super friendly, comforting, and knowledgeable. The vet recommended a course of action without asking for unnecessary and expensive tests. Will return with all our pets. Thank you for your service.

Jose Maria Franco Gonzalez

Friendly staff, great service

Marly Q.P.

(Translated) Loulou received his vaccines here and I found them intelligent and professional. XD thank you !!!!!!! (Original) Loulou a reçu ses vaccins ici et je les ai trouvés intelligents et professionnels. XD merci!!!!!!!

catherine deschamps montpetit

TERRIBLE experience at this vet clinic. My cat needed to see a vet on short notice so I booked an appointment at the Hôpital Vétérinaire Général MB. Everything about this visit was unpleasant and unprofessional. First, the reception area is very cluttered and the receptionnists were chatting amongst themselves. The appointment was 30 minutes late. The room we were sent to for the examination had a HOLE in the wall. Then, the technician assigned to take vitals had NO IDEA how to handle the cat. Obviously, Kitty was a little fidgety, but she wasn't even able to hold the cat in a way that would immobilize her while ensuring her safety. She wrongfully stated, after looking at the scale, that the cat was 12lbs...(the cat weighs something more like 16lbs!) and then she proceeded to take the cat's temperature TWICE because she wasn't able to do it properly once. The vet was in the room for a grand total of 4 minutes. He barely looked at the cat before stating that there was a risk that the mass she had on her face was cancer and that we would probably have to do a biopsy. He then spoke to himself out loud for a bit before saying : I'm going to get some antibiotics! and leaving the room. I asked the staff to handle Kitty gently as she has hip problems, and the vet just THREW her out of his arms toward the ground when he was done examining her. When the technician came to see us, she handed over a bottle of pills with a guilty look on her face, telling us the pills were pretty big and that I would probably have a hard time giving them to the cat. I paid for everything and left only to seek a second opinion at another vet.... Turns out Hôpital Vétérinaire Général MB misdiagnosed the mass, did not treat my pet with care AND sold me 150 mg pills (bigger than a cat can swallow) when the usual dose of this medication for cat's is 30 mg (tiny tiny pill). This place is a very expensive and offers TERRIBLE SERVICE. Do not take your sick animal here.

Jennifer Mullen

I was able to book an appointment quickly and everyone from the receptionist to the vet techs to (and especially) Dr. Lee were kind, caring, and patient with my tears and obsessive worry for my dog. Dr. Lee recommended 3 courses of action for me to choose from, from least to most aggressive. I went with the middle option which was to get diagnostics and start antibiotics just in case. The results came back quickly, and Dr. Lee called me promptly with the results and even sent me a copy of the lab report. The results showed that the growth was benign. I asked if they thought a repeat of the labs would be beneficial since there weren't a lot of cells to analyze and, instead of saying yes to another $400+, they said it shouldn't be necessary. That was nice, particularly since I made it very clear from the get go that I would spend whatever was needed.

Marie Le chat

Bad reputation in the community for putting profits ahead of animals and its happen with few of my own customer. Before i used to recomended him, not anymore. People tell me stuff but i see it myself too so...

Joanie Cardinal

(Translated) I could give Dr. Desjardins 5 stars, but I have to give 1 star to the senior veterinarian, Dr. Banon. My cat is old (15 years old) and has breathing problems. Dr. Banon insists that I administer medication to my cat with a pump, which my cat has refused to take for years, despite several attempts with different techniques. I fully understand that the pump is the ideal solution, but I am running out of resources at its refusal. Because of the deficient medication due to the refusal of the pump, my cat had a rupture of the lungs ... Dr. Desjardins had the intelligence to offer an alternative solution, cortisone injections which saved his life and extended its longevity by now 3 years. Dr. Banon is not comfortable with this solution because it is not 'ideal' and blames me for my failure with the pump and puts my cat's life at risk. Now, Dr. Banon is required in my appointments with the technician, despite an agreement with Dr. Desjardins, insults me, threatens me and has a violent verbal attitude. In addition to the stress of taking care of a sick cat, I experience a lot of stress in his presence. Finally, I have to find a new vet and I had to pay a fee of $ 25 to get my file and transfer to another clinic. Strongly discouraged. (Original) Je pourrais donner 5 étoiles à Dr. Desjardins, mais je dois donner 1 étoile au docteur vétérinaire principal, Dr. Banon. Mon chat est âgé (15ans) et a des problèmes respiratoires. Dr. Banon insiste pour que j'administre à mon chat des médicaments avec un pompe, ce que mon chat refuse de prendre depuis des années, malgré plusieurs essaies avec différentes techniques. Je comprends totalement que la pompe soit la solution idéale, mais je suis à cours de ressources devant son refus. À cause de la médication déficiente dû au refus de la pompe, mon chat a eu une rupture des poumons... Dr. Desjardins a eu l'intelligence d'offrir une solution alternative, des injections de cortisone qui lui ont sauvé la vie et prolongé sa longévité de maintenant 3 ans. Dr. Banon n'est pas confortable avec cette solution parce que ce n'est pas 'l'idéal' et me culpabilise pour mon échec avec la pompe et met la vie de mon chat a risque. Maintenant, Dr. Banon s'impose dans mes rendez-vous avec la technicienne, malgré une entente avec Dr. Desjardins, m'insultes, me fait des menaces et a une attitude verbale violente. En plus du stress de m'occuper d'un chat malade je vis énormément de stress en sa présence. Pour terminé, je dois trouver un nouveau vétérinaire et j'ai dû payé un frais de 25$ pour obtenir mon dossier et faire le transfert dans une autre clinique. Fortement déconseillé.

Mohsen M. Amrei

New update July 2019: Dr. Banon sent me a kind letter explaining the incident and his sincere thoughts. I have decided to accept the explanation and revise my review based on their overall service quality. New update 2019: Recommend if you have some hours to wait, even if you get an appointment. (revised) .... Previous comment removed by myself due to the fact that a kind intention has been observed toward improving the service quality.

Brent Rogers

The people working here are passionate and caring, and also know what they're doing. We didn't mind paying a little more for the excellent service we received. Our pup is feeling much better!

Mitsi Mikinta

Django did not like the vaccines but that is to be expected!!!!!! However we think everyone in this facility is sweet and kind. Thank you Vet MB!!!

Michael Ayoub

Great place to bring your pets! They are friendly and knowledgeable

Leah Modlin

Amazing vet and staff!!

LE GRAND PAS

Our Cat was sick for couple of months with a tooth problem we didn't see growing inside his mouth :( 4 days ago it went worst, he was feeling terrible so much he couldn't eat nor drink, so we looked on GOOGLE to find the nearest & OPEN (covid) veterinarian in the west end of Montreal, we found only 1 place and it was MB General, since we are in NDG we didn't ask question we just left to get there as soon as possible. On arrival the ladies were very nice and polite, everything started on a good note but after the visit we were a little shock to find out nothing was actually done on our cat, they only looked at him and give us a lot of speculation going as far as our cat had some nerve damage without an x-ray or blood test to make a real diagnose, finally the conversation lead us further suggesting like a surgery of 1,300 $ up to 1,600 $ for them to look deeper into the problem and actually do something concrete for our poor cat. My husband was not too happy and decided to shop around during the night and found another veterinarian who was x 4 time cheaper and compassionate enough to take our cat at the last minute, overhaul we paid 600$ with x-ray, visit and blood test, +medications, THANK GOD we found that generous veterinarian !! I won't revealed where or who we're the competition that was so great with us but my sincere advice is; make sure you shop around before making any decisions like this. I know MD clinic is overcharging to pass on the gentrification of their neighborhood on to their costumers but it's not fair, I am sad I lost 400$ for cheap pain killer and some speculation which ended up with a more gruesome suggestion TO END MY CAT'S LIFE what a weird thing to suggest for only tooth problem ... ANYWAYS if you can afford them I am sure they are very professional, otherwise take your little money somewhere you can spend it with care ...

Joyful Squirrel

Really friendly staff!

walid achour

Made me wait 35 minutes after appointment time. Increased stress on my cat. No mentions apologies for delay. Found better less expensive service elsewhere. Also, is it standard practice of your clinic to publish my pet's names on Google? If I wanted to share the names I would've shared them myself.

Lynn Bertin

Sweet Champ, Toby and now Pepper thank you for almost 20 years of care. P.S: if you have a cat buy one of the hand crocheted mice at reception - I promise it will become your cats favourite toy ???? thank you Dr. Banon and all the staff for years of friendly and compassionate service ????

Patricia Rocha Nuno

They are really good, very professional. I brought my dog for inspection traveling, and they were very nice , not hurry , really appreciated

Rachel D

My cat has been seeing Dr. Lee since I adopted him and I haven't had any complaints. The wait times can be unexpected like a regular hospital but the service is always great. They call to check in and I'm grateful for their availability

Jason Baardsnes

I have been going here with our dog for 12 years. Dr. Banon is a super caring doctor and clearly loves the dogs and cats that go there.

Aura

Bad reputation in the community for putting profits ahead of animals. My observation of this clinic reflects it's reputation exactly.

Mikael Mo

(Translated) Exorbitant price Endless waiting time Perpetual incentive to do more tests, vaccines and buy drugs I waited almost 2 hours in the "waiting room" even though I had an appointment for 1 month. I waited patiently at the start. No compensation, apologies after a wait of 1h45 while my cat was waiting in her cage when she had an appointment. They charge you insane prices. $ 150 for an indoor vaccine booster if you shop around for your vets well, you can find the same services almost 2x cheaper. ($ 80 to $ 100) During my first visit, I had to decline 4 times the services that they wanted to bill me. This place is a joke, people only interested in money and nothing else. Flee this crook's place. (Original) Prix exhorbitant Temps d'attente interminable Incitation perpétuelle à faire plus de tests, vaccins et à l'achat de médicaments J'ai attendu presque 2h dans la "salle d'attente" alors que j'avais un rendez-vous depuis 1 mois. J'attendais patiemment au début. Aucune compensation, des plates excuses après une attente de 1h45 alors que mon chat attendait dans sa cage alors qu'elle avait rendez vous. Ils vous chargent des prix insensés. 150$ pour un rappel de vaccins d'intérieur si vous magasinez bien vos vétérinaires, vous pouvez trouver les mêmes services presque 2x moins cher. (80 à 100$) Lors de ma première visite, j'ai du decliner à 4 reprises des services qu'on voulait me facturer. Cette endroit est une joke, des gens uniquement intéressés par l'argent et rien d'autre. Fuyez cette place d'escroc.

Callum Boog

Everyone who works here is awesome - punctual, helpful, polite, and they obviously love animals. They take great care of our cats!

Michelle Gadista

SO TRUE! THIS IS THE HOSPITAL THAT DOES EVERYTHING TO STEAL MONEY FROM THEIR PATIENTS. ALL THEY THINK IS THE $$$ AND AFTER ATTENDING TO YOUR PET THEY DON’T GIVE A DAMN TO YOU ANYMORE.

Alma Deylami Azodi

Oh I loved my experience with Dr. Caroline Desjardins. She was friendly and very polite with her staff. She answered all of our questions with patience and she covered every topic from A to Z. I would highly recommend her.

Kim Doucet

my husband and a friend of ours brought a cat in this morning because a car hit the poor thing......when they got into this HORRIBLE vet they wouldn't even LOOK or TOUCH the cat that had been hit by a car until they have someone to sign to make sure that they PAY... even if the owner hasn't been contacted yet..they will NOT help.... i thought being a doctor meant to help.. i guess when you're a vet at this horrible place MONEY is more important than to help a creature in need... disgusting. will tell EVERYONE. shame on you.. and shame on your practice. can i rate them a zero? argh. nasty nasty nasty!!! also... when i inquired a fews years back about something my dog needed.. they quoted me 4X the price that the animal health clinic did.. here i wanted to support a local business..(this was BEFORE i knew what a jerk the vet was!) and then i started going the animal health clinic.. and not only are they fantastic but they were reasonable in their pricing.. also.. when my furry baby got attacked by another dog.. they didn't charge me when i had to go in 5 times in one week.... i bet you anything this these crooks at the hopital veterinaire general MB would have found soooooo many ways to extort money from me in my vulnerable time! AVOID THIS HEARTLESS VET.

HeatherEllen Strain

Been going to this vet since 2016! Always great service and they're always very knowledgeable. They handle my nervous cat and my mean cat really well

Marie-Ève Saucier

(Translated) The products are fun, the employees are smatte but the vet and owner is not fine. I wouldn't invite him to my party. (Original) Les produits sont l'fun, les employés sont smattes mais le vétérinaire et propriétaire est pas fin. Je l'inviterais pas à ma fête.

Iman Delaram

The personels are very helpful and hard working

Alice Leung

Waited over an hour to see for ear infection. Furthermore, they put the wrong information on the medication where I was giving my dog medication to the wrong ear. When I called 3 days after noticing no improvement, had to leave a message with no callback. I had to call again and then they checked and said it was mislabeled. No one apologized whatsoever... I wasted medication, money, and our time PLUS my poor dog suffered for more days. Would not recommend. Sorry.

Jacques Dionne

it is a 5 stars pet care, (sorry about the 4 star my mistake) very dedicated place, always go there for special food my cat have to be feed with, thank you y'all :)

Chelsea Patterson

Dr Banon is amazing! We have been going for as long as I can remember. We've taken our dog, and 7 cats, over the years and they always got the best of the best care. Sugar was once being eaten by maggots, the vet and vet tech worked so hard shaving her, disinfecting her, removing ever maggot caring for her, and investigating what could have caused it in such a short time. She lived another 7 years, to the grand old age of 19. When Grant a 3 month old kitten stopped eating after he was adopted, the vets tried everything, and told me "Do not worry, we are not going to let this kitten die, you've had a hard year with animals already!" The vet remembered that Leo of 14 years died of a genetic condition, and Sugar 19 died of old age in the 6 months prior. They are really very sweet and loving toward animals, its clean and safe, and they know their stuff!

TJ Quan

Whoops, wrong shot to my dog. Expensive and focus on money. I use to go here because I lived nearby and they seem nice. However every check up always resulted in $400+ for routine check/shots/test. What really bothered me was when they were in a rush and gave my dog a shot BY MISTAKE, fortunately it was just a rabies shot (which I just got previously with them), but that shows the carelessness. And in the same visit, they tried to oversell me on her meds, but I challenged them on the quantity and they quickly retracted and gave me regular amount. A month later they called me to pay for a mistake on that visit. I nicely went to pay ($82 for a blood test) and asked to give me my dog's history and close my account. What a surprise that to print out my dog history costs $20... But if money and random shots are not your concern, the staff are nice. Data for your comparison: under 5kg dog Rabies: $25 Lepto (+ checkuo/parvovirus/distemper/parainfluenza) $130 4x plus blood test $82 fleas/tick meds ($120 for small dog for 6m duration) Generally 6+% price increase price each year

florence mclean

This vet is the best vet ever. I’ve been taking my pets there for many years. The service is great. The staff is wonderful. I would, and I have recommended, this vet to my friends and family. The staff makes you feel very comfortable. They are always willing to help. This is the only vet for my furry baby. Keep up the great work. Thanks Florence McLean (Mother of Prime)

Olga Dobrozhan

It's been a pretty tough couple of months for our little fella, but dr. Banon and the entire Hopital Veterinaire General MB crew were there to take amazing care of him and support us every step of the way. We were incredibly lucky to get to this clinique back in August and I think we wouldn't have made it without your help, guys. At some point, it felt that this is a bit too much and we were about to give up, but you helped us get through this and Basyan is healthy and lively again! Thank you very much for this!!! P.S: We'll get back for Basyan's dental care sometime next year :) What we liked the most: clear instructions, straightforward explanations; thoughtful and caring approach of the entire team. What we liked the least: Nothing comes to mind!

SQUASH USERNAME

(Translated) Very bad experience with Dr. Banon. Arrogant and unhelpful. Clearly making money is more important than helping the animal. Approach really not human and super guilt when clearly we are there to do everything we can for our animal. Dr. Desjardins and the rest of the staff are very good, good experiences with the rest of the staff but unfortunately we will not go back because of Dr. Banon's attitude. If you must go, choose a day or Dr. Desjardins is there. - Dr. Banon was rude and unhelpful, shaming us for not having $ 1000 immediately available to take out of our pet. We went to another clinic, and we made it easier to make our life better. Will not come back. Dr. Desjardins is better tho and if you absolutely advise you go see her. The rest of the staff is also very great. Truly the problem is Banon. Too bad. Obviously does not understand that you are still in the process of doing so, but you are not super rich, especially when your pets are rescued! So everyone loves it so much so that you have a lot of money. They are not the reality of everyone and they do not mean they should not care for their animals. (Original) Très mauvaise experience avec Dr Banon. Arrogant et peu aidant. Clairement faire de l'argent est plus important qu'aider l'animal. Approche vraiment pas humaine et super culpabilisante quand clairement on est la pour faire tout ce qu'on peut pour notre animal. Dr Desjardins et le reste du personnel sont très bien, bonnes experiences avec le reste du staff mais malheureusement nous ne retournerons pas en raisons de l'attitude du Dr Banon. Si vous devez absolument aller, choisissez un jour ou Dr Desjardins est la. - Dr Banon was rude and unhelpful, shaming us for not having 1000$ immediately available to take car of our pet. We went to another clinic that understood our budget difficulties and our love to our pet and offered so many different options to make our and his life better. Will not come back. Dr Desjardins is better tho and if you absolutely have to go i advise you go see her. The rest of the staff is also very great. Truly the problem is Banon. Too bad. Obviously doesn't understand that you can still love your pet and care so much for them even if you are not super rich, especially when your pets are rescued! So everyone loving it there seem to have big budgets and good experiences so good for you but that confirms that this vet is good when you have unlimited money. With is NOT the reality of everyone and still doesn't mean they should not have pet or don't love and care for their animals.

Sandra Jones

Caring, knowledgeable and all round wonderful staff! I had a very poorly 13 week old kitten with a very sick tummy. They were able to see us as an emergency and treated my furbaby, Chekov, with love and dignity. They were very good at communicating all the requirements for medications and took the time to show us how to administer it correctly rather than shove us out the door with a bunch of instructions. Chekov is already looking and feeling much better and is ready to infiltrate the yarn store! thank you all for taking such good care of him!

Patrice Jourdain

The very best vets in town ! Amazingly responsive and caring. The vets and the entire staff are very much in touch with the animals! Excellent service

Pierre-Dominique Ancel

(Translated) Nice and competent staff (Original) Staff gentil et compétent

Nicole-Ann Shery

I’ve had many vets and moved many cities but i’ve never been charged from a vet to transfer a file over the new vet until General B. I can’t even have access to the file myself if I went to pick it up. I understand if they want to charge for the admin time and processing work - that’s fine - they’re trying to run a business- but the fact that I cannot pick it up myself without paying - for my own cats medical history? I find that too much after spending thousands of dollars on vet bills at the place. Not a great way to end.

LeCameleon “Miss Karma” QC

(Translated) Not been able to provide medicine to my cat. Personally I do not consider a veterinarian but rather a pet store if you need food this is the right place! (Original) Pas été capable de fournir des médicaments à mon chat..perso je ne considère pas comme veterinaire mais plutôt d'animalerie si vous avez besoin de nourriture c'est la bonne place!

Jessica Rodrigues-Cerqueira

Amazing and caring vet, it truly shows he has a passion for pets. Always took amazing care of my cat! My go-to vet even though we no longer live in the neighbourhood

Holly D

I have been taking my Cat Gingy to Dr. Banon for the past 2 year. He is gentle and attentive for all of our visits. I really appreciate that the staff at the desk always ask about Gingy when I stop in to buy food.

Maissa Mokhtar

Sad. I have in the past recommended this place because I appreciated the professionalism and genuine care of doctors, technicians and staff alike. Not sure I would now. The attitude of the person who answered the phone today (Kai or Erica ??) was arrogant and rude, and had nothing to do with the customary courtesy of this clinic. I hope it was a fluke and not the beginning of a decline in service

Amy B. Belise

Thank you for helping my baby, Hopital Vet General MB!! You took us in last minute when our girl had an emergency and we will be forever grateful!!!

Emilie Meudic-Parent

I've been going there through my childhood for my parents cats with Dr. Banon, and now for my puppy with Dr. Desjadins. The staff is wonderful, and the vets are caring and very professional I have always had a good experience

Mélanie

(Translated) Being a former client but having been there a second time by mistake, I was very badly received by Doctor Bannon's Thecnicienne. I had already had a bad experience and this time, even not letting talk about what I was trying to express for the health of my baby cat, the person lacked a lot of maturity to deal with things between our inconvenience and health chat, so I don't recommend this place except if you manage to get doc Desjardins who is great but very little available. Dear dear Julie Poulin who had a good experience with doc bannon, well he must have liked your personality or energy or whatever or have had a good day for him because, my experience was completely the opposite and I had the service that you can talk to elsewhere, then I will go further to have a service where I feel heard and respected (Original) Étant une ancienne cliente mais y avoir été une seconde fois par erreur ,jai été très mal reçu par la Thecnicienne du docteur bannon. J avais déjà eu une mauvaise expérience et cette fois ci ,même laissant pas parler de ce que j essayait d exprimé pour la santé de mon bébé chat ,la personne à manqué bcp de maturité de faire la par des choses entre nos désagréments et la santé du chat ,donc je ne recommande pas cette endroit a part si vous réussissez à avoir doc Desjardins qui est formidable mais très peu disponible. Cher cher Julie poulin qui a eu une bonne expérience avec doc bannon ,bien il a dû avoir aimé votre personnalité ou énergie ou je ne sais quoi ou avoir eu une bonne journée pour lui car, moi mon expérience fu complètement le contraire et jai eu le service que vous parler ailleur, alors je vais alker plus loin piur avoir un service où je me sent entendu et respecter

Carina Cossentino

When I moved to Montreal from the West Island I was upset I would have to leave my regular vet. Since moving I’ve still gone to my regular vet because I have a hard time trusting people. This past weekend we had to say goodbye rather unexpectedly to my baby girl nala. She starting showing worrying symptoms that worsened from one minute to the next so I had to rush her to the closest open clinic as this was at 8 pm. When I arrived the doctor came out and explained that she was actually meant to leave, but would take nala in to give her something to relax and referred us to other hospitals open in the area. When she took her in she realized the situation was a lot worse and we had to put her down. The doctor stayed until 9:45 that night, waiting, letting myself and my partner have our time with our beloved cat. The staff was empathetic, personable, respectful and have the very best intentions. After we said goodbye we went home to grieve and a couple days later received a hand written card, signed by the doctor as well as all the other staff present that night, as well as my nalas paw print. This gesture brought me to tears as they really went the extra mile and did everything to make us and nala feel comfortable. Thank you Dr lee and all the lovely women on staff the night of August 16th.

Jess Lemi

(Translated) Dr Desjardins knows his business! She immediately found what my cat had and respected my budget in addition ... Her approach is very human and the staff is very welcoming! (Original) Dr Desjardins connait son affaire! Elle tout de suite trouvé ce qu'avait mon chat et a respecté mon budget en plus...Son approche est très humaine et le staff est très accueillant!

Lori .Garvin

General feeling from this place is that they're trying to charge me for the most services and treatments as possible (without proper explanation) and not seeming to really care about my cat at all. Bad vibes

Susan Spencer

I am so pleased with not only Dr. Banon but also his amazing staff. Dr. Banon has been treating my senior dog for several years now and his expertise has been invaluable to me. Every time there has been an issue with my dog, Dr. Banon has explained the situation to me in very easy-to-understand terms and treatment has always resulted in my dog going back to his old self. He clearly loves the animals so much, and I've built a relationship with Dr. Banon and his staff to the point where I consider them to be like family! I won't go anywhere else. This place is the best!!

Yannick Trudel (Yaman)

(Translated) On this Sunday, they welcomed us expressly. Great service (Original) En ce dimanche, elles nous ont accueilli expressément. Super service

Naomi Loud

The only reason I’m giving this place two stars and not one is because overall the staff is very nice and helpful. My problem is with Dr. Banon (I think that’s his name) He’s extremely condescending and never lets you speak, it is very clear he only cares about money. My cat has had bladder problems for a while now, last week we brought him in (not to mention we had to wait 3hrs outside, I understand it’s covid but it seemed ridiculous to leave a sick cat in the heat for over an hour while we waited for an evaluation) it was clear my poor cat was in pain, and could barely urinate, knowing prior he had stones in his bladder since December that we’ve been trying to cure. In the same breath Dr Banon told me my cat was “a ticking time bomb” but we should wait at least a month to operate so he can loose some weight. Charged me 600$ and haven’t heard from him since. Luckily I had the wherewithal to call other vets to see if this was normal for such a clear emergency and ALL of them said no. I finally had the opportunity to meet with another vet (outside the city) three days later and she operated on him the SAME DAY. Needless to say my cat could have died if I had listened to Dr Banon. My cat is doing great now, without the help of Hôpital Vétérinaire General MB. Do not recommend.

Cheryl Chan

Thank you to the great care you give to animals these 5 stars are deserved

Arvind Viswanathan

HVG have been my go-to for veterinary care for my 6 year old cat with urinary issues. They're prompt with appointment times and maintain a thorough record. Also, when it comes to boarding, I can think of no better place than one that knows my cat's health, amongst staff that love and adore animals! I came back from a 10 day vacation to find a content cat with shiny fur!

Monsieur Pub

My experiences at the clinic have been fabulous, the staff (technicians , support staff and veterinary doctors) have been wonderful, they are very attentive, compassionate, and gentle. I have had annual checkups (12 years now), vaccinations, lab tests, and surgery under their watchful and superior care. My cancer was spotted early and treated in a very favorable manner and with a great outcome. I have only good things to say about this veterinary hospital. --Sweetie the Cat Our family's experience with the Hôpital Vétérinaire Général MB has been exemplary, the staff have been wonderful, starting at reception, to the medical staff, and to post operative care, and ongoing followup. In the beginning, myself and my family were very careful in seeking out a veterinary facility to look after our new "baby" (our cat) when we got her as a kitten. We have been so pleased to have selected and remained with HVG-MB, our experiences have been good at each and every visit. We have been very pleased over the years. Now I must add since I have read some of the other reviews and must say to those who have complained, if these people complain about the cost of a blood test or other tests, how important is your pet to you?? I bet you leave a twenty dollar tip for an average meal and do not complain as much as you have posted here. You need to know that a pet is more than a plaything, they are "little people" who rely upon you for their care, in fact everything - and as such expenses for their care are a given. You indirectly pay here in Quebec for your own health care, after all medicare is supported BY YOUR taxes so you do not feel the pinch of payment when you get a blood test but it is there all the same. This same cost exists for pet care, so if you want to have a pet, suck it up and be an adult and quit whining about the cost of pet care. You chose to have a pet NOW accept the cost of having these wonderful little companions in your life. For those of you who felt they were treated roughly or rudely, I can say from personal experience, having sat in the waiting area and seen with my own eyes, quite often the rudeness is initiated by the person bringing their pet in (their concern is only justified since it is their pride and joy) BUT remember any hospital be it human or animal has the same concerns in treating everyone equally and all pets equally with fairness and impartiality due to the workload. Your hurt pride and feelings should be secondary to the care your pet receives. Bristling at the staff and then complaining afterwards is just an immature way of venting the way "you" were treated in reaction to your actions towards them. As above suck it up and be more mature. --Chris (Sweetie's parent)

Susan Z

My daughters kitten nearly died because of their negligence. She was misdiagnosed twice and sent home the first time with nothing and the following day with only eye drops when in fact she had a high fever, severe dehydration and feline Viral Rhinotracheitis. (a very common cat ailment) They had to rush her to the emergency vet (DMV Lachine) were she was kept in hospital and treated properly for her sickness. Vet Hosp MB did zero tests on this very sick kitten even with her drooling profusely for two days (again a common symptom for Rhino) These people have no business treating animals, clearly they are incompetent or just don't care, I am not sure which is scarier. I wouldn't trust them with any of my beloved animals, and neither should you!

Monty P-A

Wife likes the vibe they are using a wise approach

GhidorZilla111Mecha CD

Cost alot but service is indeed

Adrian Blazevic

I've been to this vet since I adopted a cat from the street that I was feeding in my backyard. Marcel Banon and his staff are wonderful! It's the first time I feel that a vet cares about my animal and less about my money. They are always available to answer my questions and are extremely helpful in helping me take care of my cat (especially on a preventative level which means I save money). My cat almost needed an operation because he couldn't pee. They told me to try a certain food and taught me how to feed it to my Senfou! A week later he was fine and his flow started to normalize. Whenever I'm at the clinic they make me feel welcome, they offer me a delicious coffee; there's a real feeling of being part of the community when I'm there! Also, I've seen them help people in all sorts of different financial situations; the animal's well-being being the most important thing. I made the decision to write a review because when I was last there, there was a guy that came in for some pills for his pet without a prescription and he was extremely rude to the staff, acted entitled, and impatient ( he wouldn't wait two minutes for the vet to leave his existing appointment to sign off on the pills) He threatened to write a review (which he did and gave the clinic 1 and gave the clinic 1 ⭐️) and stormed off. I was sitting quietly in the corner trying to enjoy the coffee that Lindsay (a member of the staff that this guy unfairly screamed and spoke disrespectfully to). She handled it like a champ maintaining her composure and Her smile. I commended her for not engaging in an argument with this guy. Anyway, I strongly recommend that you stroll in one day, anytime and you'll see what I mean; they're wonderful and my cat likes them too.

Luckyband

Twice I ended up there because my regular vet was closed due to the holidays. First time, they made me wait 45 minutes for a 5 minutes consultation with the vet. Second time, they made me wait 30 minutes. During the second appointment, my dog was diagnosed with an eye condition that would cost me 1000$ for the surgery. I called two other vets to know their price for the same surgery. Turns out one of them normally charge 300$ and the other one 325$ to perform the surgery. Will not go back

Charlie

(Translated) Rates a little high but Dr. Caroline Desjardins is adorable and attentive. She received me urgently. She really cares about the well being of your pet. (Original) Tarifs un peu élevés mais Dr Caroline Desjardins est adorable et à l'écoute. Elle m'a reçue en urgence. Elle se soucie vraiment du bien être de votre animal.

Roxanne Chagnon

They deeply care about our animals and they truly commit to their well-being! You can see they're passionate about their work and they are doing their best to meet the scheduled appointment even if sometimes it can be difficult with emergencies.

Lenore Vargas

(Translated) I like the whole team bravo (Original) j'aime l'equipe au complet bravo

Dan Didus

Best vet experience I've had in years. Honest, friendly and professional, what more can you ask for for your big or little floof?!

B H

Friendly staff who took their time to make sure my pet was ok. Because of covid I did need to wait outside but they had a bench in the shade and there was a cafe nearby if I wanted to hangout there.

Jean crevier

(Translated) Best veterinarian I really do not understand the bad reviews he took care of my dog like pros. the price was more than reasonable. they even offer free ironing for a quick check up. Thanks thanks (Original) Meilleur vétérinaire je ne comprend vraiment pas les mauvaises reviews il se sont occupé de mon chien comme des pros. le prix a été plus que raisonnable. ils m,ont même propose de repasse sans frais pour un quick check up. Merci Merci

Jill Heather Flegg

A little expensive (but location is so good for me, it's worth it), but Dr Lee is absolutely fantastic. They're very good at fitting in emergency appointments too.

Emily Hull

Great vet clinic. Super nice staff and very helpful. I highly recommend this vet clinic.

Zangdaarr Mortpartout

The vet service is good, I don't have anything to say about it. However, DO NOT use their food subscription service. I had two deliveries so far and both went wrong. The first one was just too long to find my package, that's ok but boring. The second, they just don't have my package, the tracking is broken, and the girl at the register bluntly told me that "maybe I already took the package", implying both that I was trying to defraud them, and that they do not have a proper system to track who took it's package. Canceled the subscription on the spot, still furious about it. Hopefully my cat still has food otherwise I'd have been forced to buy her something else and get oveloaded with food !

Boris

(Translated) Rough fodder attempt, a vet wants to sell us 3 services including an MRI ($ 1000 +) for an old cat with a urinary tract infection. I had to yell at him over the phone and tell him not to do that. And obviously our cat only had a UTI that was treated with $ 150. This vet is not trustworthy and is obviously only interested in the money. (Original) Tentative de fourrage grossière, un vet veut nous vendre 3 prestations dont un IRM (1000$+) pour un vieux chat avec une infection urinaire. J'ai du lui gueuler dessus par téléphone et lui dire de ne pas faire ça. Et évidemment note chat n'avait qu'une infection urinaire soignée avec 150$. Ce vétérinaire n'est pas digne de confiance et est évident uniquement intéressé par l'argent.

Ashraf Saleh

The only good thing about this clinic is Caroline the receptionist. She was very polite in helping me " resolve" my "pablo" problem

Sophie Tremblay

(Translated) Thanks for helping Nina :)))) (Original) Merci d'avoir aidé Nina :))))

Marjorie B

(Translated) If they have a person running the practice, they are not doing a sufficient job. The times shown for July 1, 2021 are noon to 5 p.m. I needed to be seen and would have paid the emergency charges, but my calls ended up on voicemail and no one called me back. If they are closed, they should have correctly entered their hours on Google. Poor management and lack of consideration for the public. Lack of very simple organization. (Original) S'ils ont un/e person/ne qui gère le cabinet, ils ne font pas un travail suffisant. Les heures indiquées pour le 1er juillet 2021 sont de midi à 17 heures. J'avais besoin d'être vue et j'aurais payé les frais d'urgence, mais mes appels aboutissent sur la messagerie vocale et personne ne me rappelle. S'ils sont fermés, ils auraient dû indiquer correctement leurs heures sur Google. Mauvaise gestion et manque de considération pour le public. Manque d'organisation très simple.

Marie-Soleil Dupre

(Translated) Wonderful! I understand that I was not picked up exactly on time for my appointment since the staff were taking care of many sick animals and emergencies. If my pet was sick, I would like the same kind of focus! When I was seen about half an hour later I had amazing service. Thank you Dr Banon! (Original) Merveilleux! Je comprends que je n'ai pas été pris exactement à l'heure pour mon rendez-vous puisque le personnel s'occupait de nombreux animaux malades et des urgences. Si mon animal était malade, je voudrais le même genre de concentration ! Quand on m'a vu environ une demi-heure plus tard, j'ai eu un service incroyable. Merci Dr Banon !

Aleksandra Szadkowska

Great service; professional and friendly. Thx!

Ted Ildotter

Horrible experience here! We brought our cat to have a tooth checked and the vet and his assistant said the cat is too violent to be checked and we still got charged for the consultation and some medication without even looking into the root cause of the problem. I agree with a previous statement about the reputation of this place putting profit before the well being of the animals. Negative vibe in this place I really don't recommend it if you love your animal.

Jonathan Devaux

(Translated) Super good service. We were able to have a meeting the same day. The veterinarian was super competent. The person at the reception even followed up the next day to make sure our dog was responding well to antibiotics (Original) Super bon service. Nous avons pu avoir un rdv le jour meme. Le veterinaire etait super competent. La personne de la reception a meme fait un suivi le jour suivant pour s'assurer que notre chien reagissait bien aux antibiotiques

pascale theriault

(Translated) Bad honest! I needed euthanasia for my 18 year old cat. On the phone I am told that the price is around $ 86 plus tax depending on weight with a common cremation. SURPRISE an invoice of $ 315 at the exit. In addition the veterinarian is arrogant ... very bad service. (Original) Mal honnête! J ai eu besoin d' une euthanasie pour mon chat de 18 ans. Au téléphone on me dit que le prix est autour de 86$ plus taxe selon le poids avec une incinération commune. SURPRISE une facture de 315$ à la sortie. De plus le vétérinaire est arrogant...très mauvais service.

Taleen Mencia

Very knowledgeable vet. You can tell she really cares!

Maripier Menard

(Translated) Super establishment, they are people with big hearts. (Original) Super établissement, ce sont des gens au grand cœur.

Juliette Quantin

(Translated) With his very human approach, I thank the whole team and of course Dr Banon, courteous and attentive. (Original) Avec son approche très humaine, je remercie toute l'équipe et bien sûre Dr Banon, courtois et attentionné.

Laylah Stewart

Staff is nice

Nicole Beland

(Translated) Courteous and attentive service. Dr. Bannon's explanations were detailed and given with great empathy. We felt confident. (Original) Service courtois et attentionné. Les explications du Dr Bannon étaient détaillées et données avec beaucoup d'empathie. Nous nous sommes senties en confiance.

Liz Wright

We have had been to the clinic on a few occasions over the last five months -- including a routine check-up for our dog and a couple of visits to manage a very serious health risk to our cat. On all our visits the staff were professional and courteous. The clinical care they provided was second to none and the compassion they showed was truly heart-warming. Thank you Dr. Banon, Leora and the entire team at HVG :) -- you are amazing!!

Terrance M

Happy Cat Happy Life!

Adrienne Renaud

Absolutely amazing ....!!!! Thank you. to dr. Banon and his wonderful staff for everything .... I wasn’t so optimistic walking in there with my fifteen year old cat who’s had kidney failure for ten + years ... but I was more then happy to leave there with nothing but good results and the right treatments... one of the few vets I’ve been to that aren’t in it to just make money ... they genuinely care ... and for me that means everything... ????

Pierre Durand

My visit at this hospital was a positive one. Dr. Banon is a very knowledgeable and a great diagnostician, so compassionate with my pet and understanding of my needs. The staff is courteous and you can see they have at heart the wellbeing of animals. Their prices are fair and comparable to other veterinary hospitals I have been to before. I feel this hospital is sort of our community.

Matt Kapurnik

Reception and Admin are very sweet, polite and smart. The Techs are so helpful and hard-working. Dr. Banon and Dr. Desjardins are both amazing. 5 stars! Anyone who cares about their animals will see that this clinic is the right one to choose.

Di Xenia

this place is a fantastic part of our community for the work they do to save pets.

Erica Kennedy

Dr. Banon treats my dog (Robin) as well as my families other animals. I’ve been to multiple vets over the year and I’ve never experienced such an honest and caring vet. He really takes the time with each animal and gives clear and honest opinions followed by his recommended treatment and what I personally love is his preventative care. He always recommends to do things to prevent any future issues with my animals to ensure they have a long and healthy life. Vet care is all expensive, medical care is expensive which as Canadians, we don’t always see first hand. Dr. Banon has always been very fair with his prices and clearly explains the cost of everything. He’s always taken in my pets when they have been sick, even if it means staying longer, coming in earlier or squeezing us in between appointments because he genuinely cares about all of his patients. The entire staff puts so much effort into their patient care and I’m very grateful to have a vet that I can truly depend on. Robin and I send our many thanks and much love!

Lori Baird

My dogs have always had excellent care from all the staff and Dr. Banon. If there is an emergency, they always fit me in ,and take the time to talk thru treatment options. They run behind schedule ( perpetually! ) but so has every dr. I have ever seen.

Sara Rayan

I did not have a good experience with this vet. I came to get my cat checked out because he has a cold and his eyes have been running. I waited 2 hours and 30 mins for the vet to speak to me for exactly 3 minutes. I spent more time speaking with one of the nurses explaining the symptoms. To make it even worse, when I attempted to ask a question, the vet rudely interrupted me by saying "I already told you everything, I don't have anything else to add". He prescribed appetite inducers which I received from the receptionist, with no plan of action should the medication not be helpful. The two stars are for the staff who were very nice to me but I will definitely be changing vets.

Sylvie Gavrilovic

Dr Banon is GREAT and the staff is FANTASTIC!

Andrea Hale

I adopted my little Sophie from this hospital and they are very generous with rescuing animals and only asking for a good home in return! Thank you so much to Dr.Banon, Lindsay and Itza :)

Arif M

There isn't enough stars to give in the rating when you have that feeling your little guy was taken care of like their own child. :) My little Steamie (a Hot Dog / Dachshund) vomited a few times on a Friday so we called in the early evening and they confirmed an appointment within the hour. The vet was really good at explaining the various possible causes and solutions. Instead of recommending a bunch of tests and x-rays the vet suggested a simple shot to help with his nausea and to follow Steamie's progress over the weekend. The clinic called the next morning to see how he was doing (he was doing a little better but wasn't eating), so they suggested keeping an eye out and to follow up before the end of the day. They again followed up in the afternoon and he wasn't getting any better and was still rather lathargic (plus one minor case of diarrhoea), so they suggested we come in and they would have their technician have a lookover of Steamie, and if things seemed serious they would then call in the vet (on the weekend). We got there and the technician was amazing, she looked over Steamie and said he didn't seem to be in any danger and that instead of calling in the vet, she could simply give Steamie a saline injection (FREE OF CHARGE) to help with his hydration (he had lost some weight between visits). She was able to get the vet to prescribe antibiotics over the phone so all the was charged for the visit was the actual anti-biotics. they called back again on Sunday to follow up and see how Steamie was doing and if he was worse they would call the vet in. He was doing a bit better, so we decided to hold off. Sure enough Monday he was at 90% and we didn't even need to go in for a follow up. I cannot stress enough how my experience with Vet MB was the perfect balance of maximum care for my little buddy, while at the same time not being a price gauge. 2 visits to them, 3 consultations on the phone, some gastro dog food, a saline injection, a high quality anti nausea injection AND anti-biotics all for about the combined price of a single visit to the emergency clinic. Both Steamie and I thank Vet M.B. so much .. he's still finishing off the anti-biotics but is 100% back to his usual playful self! :)

S. morin

super expensive and they really push expensive tests.

Michael Bennett

Incredible team. Dr. Banon is an amazing veterinarian: precise diagnostic, very generous with his explanations, supportive and definitely a lover of animals. I highly recommend him

Fusit Chan

Absolutely wonderful and mind staff, and took very good care of my feline companion! 10/10 and will be coming back if the need arises

Ali Morgan

I just passed this veterinary clinic while on a jog and I can see they had a pet for adoption and were not even asking for any money just a great home for the poor cat. I asked about the cat for a friend and the Dr himself did all the vaccines spay health checks and more all out of his own pocket I couldn’t believe it. I don’t have a pet but I stopped by and I am glad I did. When I do get a pet I will adopt to save a life and I will go to this vet who is kind and does care for animals so it seems. Friendly receptionists were helpful towards me and all my questions. I felt welcomed!!!!!!! !

Pierre Paul Tellier

Efficient caring

Eva Pana

I went there as I had an urgent matter with my dog, it was my first visit but it won't be my last. Dr Lee is very knowledgeable and caring. She gave me all the information I needed and was very honest about what I should and shouldn't do. This made me especially comfortable as I could clearly see that they are not in it for the money, but very much so for the well being of our furry friends. I also received a call within a few days to check up on my dog and how she was feeling. I wish I had found this place earlier. Very happy with them. All the staff is very pleasant as well !

Natalia Zyablitseva

AVOID AT ALL COSTS!!! If you go there: 1. Prepare to wait. MINIMUM waiting time with scheduled appointment is 40 minutes. My dog was a patient there for 3 years. NOT EVEN ONCE we had our appointment at scheduled time. Usually it is 1.5 hours passed scheduled time we were able to see a doctor. Once we waited 2 hours outside under the rain because covid restrictions didn't allow us in and I came by taxi. The longest time I waited was 3.5 hours BEFORE they let us in. 2. No help when needed. For 3 year I went to this place .My dog was healthy so we just went for yearly check up and vaccines. Last Friday my dog got sick. We waited regular hour after our scheduled appointment time and my dog was taken in. After 20 minutes they bring the dog back and said that doctor will talk to me shortly. 20 minutes later doctor came to me (my sick dog had to undergo all this additional time of being stressed ) D: biopsy of lymph nobe is needed Me: sure! Whatever needs to be done should be done! D: dog needs to be sedated because she is aggressive (My dog NEVER aggressive. They always said she's a sweetheart) Me:... Sure.. my only concern- isn't it too much for her today? What do you think as a doctor? Should we do it now or reschedule it for the next day so the dog be less stressed. D: it is your dog you know her better, you decide. Me: we never been in the situation like this, I came here for advice, you seen many cases like it, what is better for her in your professional opinion? D: I can't make a decision for you Me: No need to decide for me, just explain what our options are D: Biopsy is better to do Me: sure! Let's do it! Doctor leaves. Another 20 minutes of waiting. She comes back but going to another client and starts talking with them. Explaining about tests she done for their dog and treatment she recommends.. Another 15 minutes. She comes to me. I'm nervous and tell her that my dog is tired, why are we still waiting? D: That's why I DIDN'T WANT to do the procedure today Me:... ??? So now you say it is better to reschedule? D: It is your dog. Your decision. Me: ??? I don't understand what is your recommendations... D: let's wait. I have opening in 4 days. Come back then we'll see if she feels better or worse. ( weird conversation between us for another few minutes and I find myself paying at the reception) R: $150 Me: I'm so frustrated.. we was here for almost 3 hours, had 5-7 minutes conversation with the doctor and leaving now with no tests done, no recommendations and $150 bill for the "consultation".. When we be back in 4 days will we pay for "consultation " again? R: yes I paid and left. I called them in 10 minutes Me: can you please send me doctor's notes from today? In case my dog feels worse or we go to another place before our next appointment in 4 days R: 1 second... R: I will send you the file and we will cancel your next appointment (the one in 4 days) Me: Why cancel??!!! I didn't ask for it! It is difficult to find a new vet in such short notice, what if I won't be able to ? You just kicking us out? R: Doctor said to do it. Hold on D: I see you are not happy with my style. You be better with some other doctor Me:... it is not about your STYLE or me now! My dog is sick! I came for help! You are so upset with me that you kicking the sick dog out?! D: I did everything I could. I spent so much time with you, I normally don't do that. Me: you didn't even do any tests.. D: Would you pay $500 for the blood test? You just disputed $150 bill Me:.................. Was you able to judge by my appearance that I won't be able to pay ? Cause you didn't offer anything and it was before the bill situation.. D: I assumed you would not want to do it. Me: why you kicking us out now?????!! D: I assumed you'll be better with other doctor.. All evening of search, all morning phone calls and we are at 11:30am appointment in another clinic. Blood test, 2 x-rays, prescription medications.. We went to this clinic for 3 years when everything was good. The first time my dog got sick we did not get any help. AVOID!!!

Eric Bergeron

(Translated) My little cat Teddy suddenly got sick. I was very worried and the receptionist was great and offered me an appointment within an hour of my call despite there being no opening. She notified me of the wait but I accepted this condition for the speed of their response. In fact the waiting time was reasonable. The technician and the vet were super nice and very gentle with my little Teddy. The veterinarian, Dr. M. Banon has a solid knowledge of medicine and spent a lot of time explaining to me what should be done for my cat. Teddy is much better thanks to this wonderful doctor. I felt like a family member of vet general hospital A big big thank you to the wonderful team !!!!!!!! (Original) Mon petit chat Teddy est tombé malade soudainement. J’étais très inquièt et la réceptionniste a été super et m’a offert un rendez vous en dedans d’une heure de mon appel malgré qu’il n’y avait pas d’ouverture. Elle m’a avisé de l’attente mais j’ai accepté cette condition pour la rapidité de leur réponse. En fait le temps d’attente était raisonnable. La technicienne et le vétérinaire était super gentil et très doux avec mon petit Teddy. Le Veterinaire, Dr. M. Banon a une connaissance solide de la médecine et à passé beaucoup de temps à m’expliquer ce qui devait être fait pour mon chat. Teddy va beaucoup mieux grâce à ce merveilleux docteur. Je me suis senti comme un membre de la famille de l’hôpital vet général Un super gros merci à l’équipe merveilleuse!!!!!!!!

Dane McGennis

The people who said this vet cares only for money are delusional. This vet does the best he can and often goes above and beyond and follows the same pricing as all vets in Quebec. People who are angry to spend money on the care and health of their pets need to not have pets in the first place. Pets and money should never be mentioned together!! This vet is terrific.

Mark J

Hi internets! I have a cat (named Fetty) who hates other people. She usually strikes out at anyone she can, EXCEPT for everyone at general MB for some reason! She actually gets excited to go in for checkups and vax at this place. At first, my wife ( Felecia) and I were weirded out upon hearing how everyone there "loved" Fetty, and chalked it up to professionalism on their part. However, after seeing the staff in action and the love they gave to Fetty I can honestly say that if they can win her over they deserve a 6th google star for the work they're doing there. I've always been happy with the service and irregardless of the location which is now a bit of a trek for me, it's worth going there. Truly is a home away from hoe m.

Fatima zahra Ziady

(Translated) Hello everyone, I do not have the habit of leaving comments but I really think that this hospital deserves it as well as for all the people who wish to find a serious and competent establishment, I really like animals and I have seen first-hand how much the clients are respected and listened to by the staff of this hospital. Our animals are priced by real professionals, the hospital is fully equipped, they also have space to let their pet convalescence or board, this space is very well organized and very clean. I really appreciated the veterinarian Marcel Banon he is very professional he answers all questions with patience (which is rare because veterinarians are often expeditious) he is very attentive he will always look for the best for your pet. But an important point that I want to support is that he really loves animals, he is clear in his behavior. he will never let an animal suffer, he will always look for a solution. If you are looking for someone respectful human and who knows his job I really recommend this hospital this man is rare it is difficult to find honest people nowadays. I could read negative comments probably based on false things or on futile things that are probably jealousy, do not pay attention to the success of this hopitl does not please everyone the most important is the welfare of our animals ... (Original) Bonjour a tous, Je n'ai pas pour habitude de laisser de commentaires mais je pense vraiment que cet hopital le mérite ainsi que pour tous les gens qui souhaitent trouver un établissement sérieux et compétent, J'aime vraiment les animaux et j'ai vu de mes propres yeux a quel point les clients sont considérés respectés et écoutés par le personnel de cette hopital. Nos animaux sont prix en charge par de vrais professionnels, l'hopital est complètement équipé, ils ont également un espace pour laisser son animal en convalescence ou en pension, cet espace est très bien organisé et très propre. J'ai vraiment apprécié le vétérinaire Marcel Banon il est très professionnel il répond à toutes les questions avec patience (ce qui est rare car les vétérinaires sont souvent expéditifs) il est très à l'écoute il cherchera toujours le meilleur pour votre animal. Mais un point important auquel je veux appuyer c'est qu'il aime vraiment les animaux, il est clair dans son comportement. il ne laissera jamais un animal souffrir il cherchera toujours une solution. Si vous cherchez quelqu'un d'humain de respectueux et qui connait son métier je vous conseille vraiment cette hopital cet homme est rare il est difficile de trouver des gens honnêtes de nos jours. J'ai pu lire des commentaires négatifs se basant sans doute sur des choses fausses ou sur des choses futiles qui sont sans doute de la jalousie, n'y prêtez pas attention la réussite de cette hopitl ne plait pas à tout le monde le plus important est le bien être de nos animaux...

ludovic arcamone

(Translated) Great service (Original) Super service

Courtney Smith

Dr. Banon and his amazingly kind vet techs care a lot about their patients and I highly recommend this clinic.

Ian Gerard

This is far and wide the best veterinary clinic in Montreal. The top priority of the veterinarian - and his staff - is the well being of your pet. Dr. Banon will go to great lengths to make sure that your pet is taken care of and will help you understand and make an appropriate plan to treat and prevent any illness that your pet may have. I have been going to this clinic since I first arrived in Montreal in 2011 and from my first interaction with Dr. Banon I knew that he was truly passionate about his job as a veterinarian and taking care of any animal that came into his clinic. My most recent interaction with this clinic was during a urinary blockage incident with my pet cat. Dr. Banon and his staff have gone above and beyond in treating my pet back to health and ensuring that I was involved in all aspects of the treatment process. Every day Dr. Banon would call or leave me a voicemail to give me an extensive update on my pet's health status as well as his plan for treatment moving forward. He never rushed his phone calls or consultations and made sure I understood everything that was happening and was happy to answer all my questions. When he was unavailable, his dedicated and well trained staff were able to answer all of my other questions and were sure to also make sure that any of my inquiries were also told to Dr. Banon the following day in which he would follow up and ensure whether the staff's responses were right (and they always were). Finally, with my pet's need to stay several nights at the hospital, the staff was extremely accommodating in allowing flexible hours for me to visit my pet. Dr. Banon encouraged visiting so that the pet knew that he was not being abandoned and has made this possible by offering flexible times and friendly staff that would fit in with my busy and often unusual schedule. By the change in mood from my pet from his initial visit to when he was able to come home I could tell just how well treated he was during his recovery. His positive response to all of the technicians and other staff speak's to my pet's trust to the individuals who were caring for him and his speedy recovery. I would highly recommend everybody to use Hopital Veterinaire General MB for any health issues they encounter with their pets.

John Smith

I have price compared this clinic to the others in the city. This one charges at least 20 percent more than the rest. Not only that, but every time I take my pet there, they end up charging me over twice what they originally stated saying, "oh we have to run this test and this test"If you knew you had to run the test, then why lie and tell me that a checkup costs a certain amount, only to immediately charge me double? I have lived in 5 countries and this is the most expensive vet I've ever seen in all of them. Be warned, you will take your pet in for a check up and they will pressure you into buying the food they sell there. If you say no, they will make you feel like a bad pet owner. And when you go to pay, you will get a ridiculously high bill. Do yourself a favour, go to a vet outside the city. Yes, it's inconvenient, but even with travel costs, you will save money. If anyone doesn't believe me, simply call another clinic and price compare.

Claudia D

After getting a "covid puppy", we found it very difficult to find a vet that was willing to vaccinate our pup while the lockdown was in effect. We were so thankful that Dr. Banon was available and willing to see our Finn for an assessment and routine vaccinations. We found that he took the time to listen to our concerns and talked us through any issues we were having, which we so appreciated. We arrive for our appointments anticipating that we will have to wait - it's covid and on top of that, there are emergencies. This doesn't really bother us. I think this clinic is doing a great job considering the circumstances. The staff are always polite and apologetic for sometimes taking a while to get back to us. More than anything we are thankful that our pup received the care he needed!

Ah jijiji

(Translated) I was so, but so disappointed. No one listened to what I was explaining about my cat's problems. Instead, they tried to scare me about the dozens of potential problems she might have ... obviously they're trying to charge me for expensive tests. In addition, you cannot go with your animal in the room. -1 star for service in English only. (Original) J’ai ete tellement mais tellement decu. On n’a pas ecoute ce que j’expliquais a propos des problemes de mon chat. A la place on a essaye de me faire peur sur les dizaines de problemes potentiels qu’elle pourrait avoir… evidemment on essaie de me faire payer des tests trea couteux. De plus, on ne peut pas aller avec son animal dans la piece. -1 etoile pour le service en anglais seulement.

Jude Lemieux

Friendly, caring, professional, local vets

Carolina Nicassio-Giguère

I have been bringing my cat Wilson here for 5 years. In all this time, I have never been disappointed and can confidently say that Dr. Banon and Dr. Desjardins are both passionate about the health of their patients. They take the time to answer any questions I might have (I have many) and if for whatever reason they need to rush to another appointment, their veterinary technicians are equally as wonderful and attentive. I recently had to bring Wilson in for dental scaling. He unfortunately is prone to dental issues, so he required the surgery. I walked away paying a bill that is relative to a surgery. I was also recommended tests for my cat’s safety – which I agreed to as a precaution. At the end of the day, I am seeing comments about this clinic being money-driven – this has never been my experience here. Pet ownership requires a range of responsibilities, one of them being a monetary responsibility that can add up over time. It upsets me to read these negative reviews about this clinic, because I truly trust them wholeheartedly with the health and well-being of my pet.

Jessica Minkoff

I always get good service here. Good attention to detail and a positive place.

juntao shi

VERY kind clinic. I just got a call from them. They found my cat！Thank you very much！

philippe “phil cou”

(Translated) I had an appointment at 6:45 pm, I was taken to a room where an assistant took the temperature and weighed the cat. Then 25 min, later still nothing, no explanation. I left without saying anything, I'm not sure it was noticed. It's a factory to make money, that's all. We must go elsewhere. (Original) j'avais rendez vous à 18h45, j'ai été emmené dans une pièce où une assistante a pris la température et a pesé le chat. Ensuite 25 min, plus tard toujours rien, aucune explication. Je suis parti sans rien dire, je ne suis pas sur que cela a été remarqué. C'est une usine pour faire de l'argent c 'est tout. Il faut aller ailleurs.

Karine Therrien

Very bad customer service

Gilles M

(Translated) What good words to describe his generosity and dedication. My companions are his patients for more than 20 years. It shows a constant concern for the well being of my cats and their health. Dr. Banon provides all the relevant details and information necessary for me to understand the issues. In addition, exceptional, He put an end to one of his holiday weekends to return to his clinic to euthanize my old friend at the end of life. I am infinitely grateful to him. (Original) Que de bons mots pour décrite sa générosité et son dévouement. Mes compagnons sont ses patients depuis plus de 20 ans. Il fait preuve d'un soucis constant du bien être de mes chats et de leur santé. Dr Banon fournis tous les détails pertinents et renseignements nécessaires pour que je comprenne les enjeux. De plus, fait exceptionnel, Il a mis un terme à un de ses weekends de vacances pour revenir à sa clinique pour euthanasier mon vieux compagnon en fin de vie. Je lui en suis infiniment reconnaissant.

Sandrine Cara

With 30 years of experience, the Dr. is very qualified to help you with any questions. The health of your animal IS the priority and the staff always follows up with you after your appointment to make sure all is going well. The staff is very knowledgeable and always makes sure that you are well taking care of. Even when there are unexpected emergencies which can cause a bit of a wait (it is a hospital after all), they make sure to offer you coffee or water to accommodate you for the inconvenience. The customer service is great and i trust the Dr's opinion 100% with the health of my animal! There are 3 Vets working there, so you have the choice and they are all very nice. For anyone who appreciate a professional environment, i recommend this hospital.

Glen Coco

Terrible experience today. I was shocked at the bill that I received for my kitten. I waited for almost two hours since my scheduled appointment for my sick kitten. Vet did not even consult me for what expensive procedure they did to my kitten without my consent. Ended up with a massive bill in the end. I wouldn't recommend going here solely because the vet will do whatever they want without telling you the actual problem is. And then just charge you with a massive bill.

Genevieve Guertin

(Translated) I have no words to describe all the respect and admiration I have for this clinic and more especially for Dr. Marcel Banon. An exceptional being, of great gentleness, patience and sensitivity. I have been a client for 14 years and intend to stay that way until Dc. Banon is retiring. The technicians are courteous and professional and Dr. Lee, the other vet, is a gem. (Original) Je n’ai pas de mot pour décrire tout le respect et l’admiration que j’ai pour cette clinique et plus spécialement pour le Dr. Marcel Banon. Un être d’exception, d’une grande douceur, patience et sensibilité. Je suis cliente depuis 14ans et j’ai l’intention de le rester jusqu’à ce que Dc. Banon prenne sa retraite. Les techniciennes sont courtoises et professionnelles et Dr. Lee, l’autre vétérinaire, est une perle.

Emmanuel P

We have been clients for the better part of 5 years (1 dog and 3 cats). We love our techs, admins and vets, they take care of our fur babies and follow up regularly (nice touch) to see how they are doing. To everyone involved, thank you! Your reaction time this summer during our emergency and the care given to our pup saved his life. The emergency surgery crew that you sent us to commended your diagnosis and immediate treatment of our pup’s emergency, taking away a lot of pressure build up in his stomach and on and giving him a chance to get this sorted out quickly. You called us late at night, to make sure everything went well (small gestures go a long way), you followed up every day, and we thank you for the care, and love, you show our family. Lastly, the fostering/rescue work you do throughout the years, that’s absolutely incredible! We will always be there to encourage and that’s why we took in a new member and are super happy to have her with us. Keep up the good work everyone All our love, -Lupe, Guizmo, Sushi, Pouffy, and now Zoey (aka Arabella)

Darlene L

Excellent Vet!! I have used this vet many times and I cannot say enough about how wonderful he is! Dr. Banon is patient, understanding and compassionate when taking care of my pets. I have also witnessed his generosity and community service in helping stray and needy animals. His poems in the Westmount paper encouraging adoption of rescue animals are always touching and successful at finding them homes. Highly recommended!

Evelyne Deschamps

(Translated) Worse customer service. Our cat had a vaccine for leukemia. The next day he was lethargic, couldn't walk, and cried out in pain when touched. I called the clinic to find out if it was normal and they told me they didn't have time to take the request and call another clinic ... (Original) Pire service client. Notre chat a eu un vaccin pour la leucémie. Le lendemain il était en état léthargique, ne pouvait pas marcher et faisait des cris de douleur quand on le touchait. J’ai appelé la clinique pour savoir si c’était normal et ils m’ont dit qu’ils avaient pas le temps de prendre la demande et d’appeler une autre clinique…

James Smith

Great staff. Always able to get an appointment.

Coco Frechette

the vet is the worst. rude to his staff and pretentious. avoid athe all cost

Mimi monroe

Very bad customer service. Veterinarian was rude and looked angry. It even seemed as though he was talking down to the receptionist. I decided to just leave with my puppy. I've been to other clinics and the experiences were always pleasant even if the reasons I had to come in for were not. I would advise him to work on his social skills even if he is having a bad day because customers will quickly lose confidence. I would not recommend this clinic.

Suge White

Amazing service and a vet who really cares for animals!

All Access

Dr. Banon has been taking care of our dog from the time we adopted him 11 years ago. He provides excellent care and always takes the extra time to explain. His staff are professional and very nice to deal with and I appreciate their follow up calls the next day to see how our dog is doing.

Cookie B

Service isnt great, prices are high

Caroline Dufour

This place is very disorganized: the first time we brought our cat we had to wait an hour after our appointment time for them to finally take him in and in all it took them three hours for just vaccines. The second time we went it was for an appointment they had scheduled for us on a day they were closed. I will not be going again.

J C

(Translated) Why open on Sunday if you do not have a vet on site available on Sunday !!! It does not do much when you can not have any medical service !!!!! (Original) Pourquoi ouvrir le dimanche si vous n'avez pas de vétérinaire sur place de disponible le dimanche!!! Ça donne pas grand chose quand ont ne peu pas avoir aucun service médical !!!!!