Reviews of Plateau Veterinary Hospital (Veterinarian)

Alexandre Turcot

(Translated) Very good service with great employees! (Original) Très bon service avec de supers employés!

shane mcallister

Friendly staff, 75$ visit fee was satisfied with everything.

Robert Huneault

(Translated) Exceptional service from all staff very nice place to take your pets (Original) Service exceptionnel de tout le personnel très belle place pour emporter vos animaux

matthieu meloche

(Translated) Thursday 18h45 my dog has possibly made a stroke I live on the spot either for an emergency or a euthanasia The vet refuses to meet us He has no empathy and is more expensive than others for all services if you want to lose money with people who do not understand the impact of a pet in a family these a good place give you the chance to consult other much more humane businesses in the area (Original) Jeudi 18h45 mon chien a possiblement fait un ACV je me rent sur place soit pour une urgence ou un euthanasie Le vétérinaire refuse de nous rencontrer il ont aucun empathie en plus d’être plus dispendieux que les autres pour l’ensemble des services si vous voulez perdre de l’argent avec des personnes qui ne comprennent pas l’impact d’un animal de compagnie dans une famille ces un bon endroit donner vous la chance de consulter d’autres entreprises beaucoup plus humaine dans la région

Chantal D

Staff is bilingual and very kind. Dr. Gina is very knowledgeable and loves animals.

John-Boy Hahn

Always professional and courteous staff.

Gf Ys

So far, its the best one in the region.

Jean-François Moss

(Translated) My dog is excited to go back to the vet - that says a lot! The staff are friendly, respectful and transparent, and do not attempt to sell the dog 56,000 services to maximize the bill like many vets do. They take good care of animals and love their jobs ... it shows! (Original) Ma chienne est excitée de retourner au vétérinaire - ça en dit long! Le personnel est amical, respectueux et transparent, et ne tente pas de vendre 56 000 services au chien pour maximiser la facture comme de nombreux vétérinaires le font. Ils prennent bien soin des animaux et aiment leur travail...ça paraît!

Christine Morin

They were decent enough while my dog was in good health (although she was always highly anxious when visiting) but appointements were always running late (45-60 min), paying your bill would take forever and they're more expensive than most in the area. I turned into a cash cow the moment my dog got sick. I take my dog to the Lac Leamy Clinic on Saint-Joseph these days.

Véronique Sallafranque St-Louis

(Translated) Very professional and they really supported us in our mourning! (Original) Très professionnel et ils nous ont vraiment bien accompagné dans notre deuil !

Alisson Sarazin

Friendly veterinarian , friendly staff. got an appointment really fast . The staff answered all my question and concern in a clear way, so I got advices and.explanations for everything that was concerning me about my dog , we also talked about what we could do to prevent future problems. They also sell very High quality toys my dog loved it ! :) would recommend to anyone because I know how it can be stressful to choose a place.

Mathieu Berthiaume

(Translated) This place scares me. I have an appointment for the castration tomorrow and for the installation of the microchip. The vet calls me a little while ago to ask me if he has all these vaccines (they gave him his last vaccine a week ago ...), then asks me if he has taken any medication lately (they gave us an anti-parasite pill last week) and then wonder if he has a microchip (eeee call you for the appointment of the castration and the microchip) ... I am very anxious for tomorrow ... Edit: The director of the establishment called us after seeing the review. We will keep our appointment and adjust our review if we are satisfied with the service tomorrow. Update August 13, 2020. I was going to adjust the review and put a 3 or 4 stars because the service was good when we brought our cat. On the other hand, we have just received a registered letter from them telling us that they no longer want to take care of our animal ... so the review remains at 1 star ... (Original) Cette place me fait peur. Jai un rdv pour la castration demain et pour la pose de la micropuce. Le vétérinaire mappel tantot pour me demander s'il a tout ces vaccins (ils lui ont donner son dernier vaccin il y a une semaine...), par la suite me demande s'il a pris des médicaments dernièrement (ils nous ont donner une pilule anti-parasitaire la semaine passer) et après me demande s'il a une micropuce (eeee vous mappeler pour le RDV de la castration et la micropuce)... La je suis très anxieux pour demain... Edit: La directrice de l'établissement nous a appeler après avoir vus le review. Nous allons garder notre rendez-vous et ajusterons notre review si nous somme satisfait du service demain. Update 13 Aout 2020. Je men allais ajuster la review et mettre un 3 ou 4 étoiles car le service a ete bien quand nous avons apporter notre chat. Par contre nous venons de recevoir une lettre enregistrer de leur part nous indiquant qu'ils ne veulent plus s'occuper de notre annimal... donc la review reste a 1 etoile...

Nina Sonam Bindra

Very good service for pets. Nurses are very helpful.

Ludovic Santin

Super staff. Always friendly

Anathèle Zamor

Love their very humane approach to animal care.

Sophie Boisvenue

Excellent service. They take very good care of your pets.

Pierre-Philippe Labelle

Great service and great attention to my dog's needs. ????

Leah Arundell (Old Soul)

I have brought all my animals here over the last 20 yrs, I find the prices pretty reasonable. Very gentle.

Brittany Lauzon

Really clean hospital and staff are extremely friendly. This hospital also supports rescue organizations so big +++++ for me.

Gilles Lafrance

(Translated) Exemplary service at all times offered by affable and very competent staff (Original) Un service exemplaire en tout temps offert par un personnel affable et tres competent

John Fox

Worse than the Doctor’s office: you rush from work to make an appointment only to have to wait and wait, and then wait some more. And then you wait again while they battle with the computer system to get you the regular flea and tick treatment.

Steeve Boudreault

(Translated) Normally it's good, but last Saturday, I had to go there urgently and at the reception I was told: we do not have veterinarians today ... (and it's a hospital veterinarian), I had to go to Ottawa and ... my charter died ... ???? (Original) Normalement c'est bien, mais samedi dernier, j'ai dû m'y rendre d'urgence et à l'accueil on m'a dit: on a pas de vétérinaires aujourd'hui...(et c'est un hôpital vétérinaire), j'ai dû me rendre à Ottawa et...ma charte est décédée...????

Daniel “Tradeware” Malo

Good place

Gabryel Clément

(Translated) Excellent service (Original) Excellent service

Nathalie Seguin

(Translated) I went with my dog who had just been attacked. Full of blood and I am told "we have no time today we are just a clinic" Whether my dog is dead or alive it doesn't seem to bother them and shouldn't be called HOSPITAL. I will never go again (Original) Je suis allé avec mon chien qui venais d’être attaqué. Plein de sang et je me fais dire « nous n’avon pas de temps aujourd’hui nous sommes qu’une clinique « Que mon chien meurent ou vive ça n’a pas l’air de les déranger et devrait pas avoir le droit de s’appeller HÔPITAL. Je n’irai plus jamais

Nabil Ketata

(Translated) Very professional (Original) Très professionnel

Kyle Thomson

I brought my car here, I'm almost 100% sure she has mange, so are my friends and family. The vet here wouldn't even really look at my cat or even talk to me about the problem really. They were french speaking only and got a translator while I was there even though I kept saying I could speak french.. and to top it off, the vet was so scared of my cat she had two people hold it down so she could listen to her heart.. the two people were scaring my cat even more to the point it wasn't possible to even have a check up. My cat was prescribed pills and cream which did absolutely nothing.. and all this cost me $170 with tax. Other vet I used to go to used to say my cat was adorable and one of the best behaved, I don't know why here it's the complete opposite.

Mario Abasolo

Great feeling as soon as you come in. Great staff. The only thing is that I've never got the same vet, but they are all excellent!

manon tremblay

(Translated) Very professional and very available and very kind (Original) Très professionnel et très disponible et très gentil

Martin Maisonneuve

(Translated) Excellent Service, one day my dog ate field poison .... quickly they told me what to do so that she regurgitated it and helped me on the phone .... I highly recommend them. (Original) Excellent Service, un jour mon chien a mange du poison a mulot....rapidement ils m'ont dit quoi faire pour qu'elle le regurgite et m'ont aider au telephone....je les recommande fortement.

Marc Racine

(Translated) Very good service, nice personel, a little more expensive than elsewhere. (Original) Très bon service, personel gentil, un peu plus chère qu'ailleurs.

Karolane Dubreuil

One star would be more representative of the service I got from this place. They are obviously in business for money, so if you love your animal you should not even bother to call there in order to get help. I called outside the regular business hours to know if it was preferable to come at the clinic to get my dog checked. I was worried and the receptionist couldn't give me any information and requested my credit card number to answer this basic question. How can it be possible for them to act that way? What happens if I don't have the money on the spot? If you love your animal, go somewhere else - if they can charge you over 50$ for a call, they will definitely be comfortable taking advantage of you eventually.

Jean-Pierre Vigneault

(Translated) Good service. (Original) Bon service.

Rolande Vien

(Translated) Kiki always receives good care. The technicians are very welcoming and exceptional service. Dr. Gilbert is very good. (Original) Kiki reçois toujours des bons soins. Les techniciennes sont très accueillante et service exceptionnel. Dr. Gilbert est très bonne .

Denise Burrell

All the veterinarians and technicians at this clinic are wonderful and very thorough, knowledgeable and caring to my animals.They have well experienced specialists that provide high quality care for each animal. They also have advanced equipment to deal with many critical cases. All staff are super friendly and caring. I have complete trust and confidence in this clinic and have received excellent care for my dogs from them for many years.

Mathieu Lariviere

(Translated) Professional service has never been disappointed to date. (Original) Service professionel jamais été déçu à date.

P. Max.

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Sasa Stevanovic

Overall, the place is very good and my pet felt great at the place. I have to add a special attention to the techs in this place who truly cares about the animals and they speak very nicely to clients, especially the really nice ponytail girl (sorry don't know her name). The doctor, that's another story. Perhaps a little rushed in her approach with people that often don't know too much about anything. I understand her frustration but if you don't want to deal with people, you don't go where you work directly with people...but overall great staff and great place.

Benoit Purenne

Great place, they love and care for your pets

Sylvie Veilleux

(Translated) Very gentle technician. Very attentive veterinarian. Good team that loves animals. (Original) Technicienne très douce. Vétérinaire très à l'écoute. Bonne équipe qui aime les animaux.

Daniel Richer

(Translated) Very good service (Original) Très bon service

Sylvie Q

(Translated) Very friendly people (Original) Gens très sympatiques

Hugo St-Gelais

(Translated) Best Veterinary Hospital for Molly ... !!! She's in "woof" of happiness. (Original) Meilleure hôpital vétérinaire pour Molly...!!! Elle en "wouf" de bonheur.

Serge Lapointe

(Translated) Good advice (Original) Bon conseils

joss boiron

(Translated) Excellent service, always on top! ???? (Original) Excellent service, toujours au top ! ????

Ian Tougas

(Translated) This is the best place for your pet. (Original) C'est le meilleur endroit pour votre animal.

Carole-anne Farley

(Translated) Dedicated, kind and very patient employees I highly recommend them (Original) Des employés dévoués gentil et très patients je les recommande très fortement

Kim Meunier

(Translated) Bad service and very long for nothing. Very disapointed. Value for money not at all. (Original) Mauvais service et très long pour rien. Très déçue. Rapport qualité prix pas au rendez-vous du tout.

Guillaume Rousseau

(Translated) Professional and competent staff! (Original) Personnels professionnels et compétants!

tkit ezy

(Translated) I went 2 times in a row and the 3rd time the vet didn't charge for an exam for my cat. The Vet is not cheap so it was not bad although it does that. (Original) Je suis allé 2 fois de suite et la 3e fois le vétérinaire ne pas chargé pour un des examen pour mon chat. Le Vet cest pas cheap donc c'était pas mal bien qu'il fasse ça.

Steve Garon

Good service, friendly staff. They take good care of your pets. A little bit expensive compared to some.

Fannie RH

(Translated) I am extremely disappointed with their way of catching customers and overloading them without informing them. I call for a consultation for a guinea pig, the consultation is at $ 68, I accept. The vet examines her, then tells us that she is going to take a small sample of skin and hair to look under the microscope, she comes back a few minutes later to tell us that it is inconclusive and that she did not Nothing seen ... By cons it is very conclusive for my wallet: they charged $ 48.50 + taxes for this act! This is a total scam, why did not they inform me before? What is included in the $ 68 for consultation? In the end, I leave with a bill of $ 175 and my guinea pig still has the same symptoms ... It's a shame. I am extremely disappointed in the way of getting customers and overcharging without informing them. I call for a consultation for a guinea pig, consultation is $ 68, I accept. Veterinary examines it, then says it will take a small sample of skin under the microscope, it is not conclusive my wallet: they charged $ 48.50 + tax for this act !! It's a total scam, why did they not inform me before? What is included in the $ 68 consultation? In the end I'm left with a bill of $ 175 and my guinea pigs always has the same symptoms ... It's an outrage. (Original) Je suis extrêmement déçue de leur façon d'attraper les clients et de les surcharger sans les informer. J'appelle pour une consultation pour un cochon d'inde, la consultation est à $68, j'accepte. La vétérinaire l'examine, puis nous dit qu'elle va prendre un petit échantillon de peau et de poils pour regarder au microscope, elle revient quelques minutes plus tard pour nous annoncer que ce n'est pas concluant et qu'elle n'a rien vu...Par contre c'est très concluant pour mon portefeuille: ils ont facturé $48.50 + taxes pour cet acte !! C'est une arnaque totale, pourquoi ne m'ont-ils pas informée avant? Qu'est-ce qui est compris dans les $68 de consultation? Au final, je m'en sors avec une facture de $175 et mon cochon d'inde a toujours les mêmes symptômes... C'est une honte. I am extremely disappointed in the way of getting customers and overcharging without informing them. I call for a consultation for a guinea pig, consultation is $ 68, I accept. Veterinary examines it, then says she will take a small sample of skin and hair to look under the microscope, she returned a few minutes later to tell us that it is not conclusive and did seen anything ... but it sure is very conclusive for my wallet: they charged $ 48.50 + tax for this act !! It is a total scam, why did they not inform me before? What is included in the $ 68 consultation? In the end I'm left with a bill of $ 175 and my guinea pig always has the same symptoms ... It's an outrage.

E F

(Translated) The staff does not consult the animal's file. My cat has had all his vaccines and go to this branch but yet he is not aware of his history. The day before his appointment, we are called to ask all the questions that are in his file (vaccine, health etc). His last exam was last week! In pkus, we are asked if he has a micro chip, the appointment is for the installation of the micro chip !! I have no confidence and I do not recommend this veterinarian for your animal! (Original) Le staff ne consulte pas le dossier de l'animal. Mon chat a eu tout ses vaccins et rendez vous a cette succursale mais pourtant il ne sont pas au courant de son historique. La journee avant son rendez vous, on nous appel pour poser encore toute les queations qui sont a son dossier (vaccin, sante etc). Son dernier examen etait la semaine derniere! En pkus, on nous demande si il a une micro puce, le rendez vous est pour la pose de la micro puce!! Je n'ai aucune confiance et je ne recommande pas ce veterinaire pour votre animal!

Vanessa Smith

(Translated) Thank you very much to Dr. Germain. Excellent veterinarian for rabbits. (Original) Merci beaucoup a Dre Germain. Excellent veterinaire pour les lapins.

Alexandra Thompson

I am english and received the same fair treatment as a french speaking person (which can be rare in quebec) staff was very nice and caring as i had an emergency. the vet was very kind/gentle and did not charge me for a test she administered. i was able to get an emergency appointment only a few hours after calling on a saturday. his eye is already improving from infection after a couple days of antibiotics and drops. so she did help very much and i was so relieved. consultation was a little more than my usual vet, (still less then ontario vet) but did not care as this was one of the only vets with available appointment. thank you!!

Lynn Mike

It's a very gentle place for animals

Laura Lamarche

Only amazing things to say about these guys. They provide service in English and in French, and are happy to explain what is going on. A big supporter of Rescue, the folks at the Hopital du Plateau are compassionate, understanding, and there's absolutely no doubt that they are there to provide the best care possible for your pet.

Stephanie Girard

(Translated) Dr. Germain is excellent with exotic animals. (Original) Dre Germain est excellente avec les animaux exotique.

Ron Munro

This is great care

Alice Lanoie

My favorite vet clinic. They were fantastic when my old friend had to be put down. The staff made the situation so much happier easier. Now that we have a new fur baby would not dream of entrusting his care anywhere else.

Pascal BAILLOU

(Translated) Brand new clinic, with lots of machines. However, you have to pay the price. (Original) Clinique toute neuve, avec beaucoup de machines. Il faut cependant en payer le prix.

Jean Grenier

(Translated) Excellent veterinary clinic !!!!! (Original) Excellente clinique veterinaire!!!!!

Sacha Amin

(Translated) Very caring team and are not based on making money. The animal goes first! (Original) Equipe tres attentionnée et ne sont pas basé sur faire de l'argent. L'animal passe en premier!

Kim Bornais

(Translated) Their technicians in the front are always ready to help and we can see their love for animals. Veterinarians are very good and take the trouble to listen and explain. The only reason for 4 stars is that the speed to pay can be very slow sometimes. (Original) Leurs techniciennes à l'avant sont toujours prêtes à aider et on peut voir leur amour pour les animaux. Les vétérinaires sont très bien et prennent la peine d'écouter et d'expliquer. La seule raison pour 4 étoiles est que la vitesse pour payer peut être très lente quelquefois.

Karen Eck

Caring staff and good service. I feel like my dogs are in very good hands here.

line beaulieu

Love love them. Excellent vets and staff. You can tell they have a real love for animals and always want to give best care possible without breaking the bank.

Simon Bernard

(Translated) A young and dynamic team !!! (Original) Une équipe jeune et dynamique !!!

johanne pigeon

(Translated) Very kind staff (Original) Personnel très gentil

Benoit N

(Translated) Very good service (Original) Tres bon service

Malgorzata Osiecka

Good vets. like the place fast service, go to this clinic for many years and never been disappointed

suzanne renaud

(Translated) Super nice (Original) Super gentille

S

(Translated) Superb team (Original) Superbe équipe

DIANE BLONDIN

(Translated) Excellent service. Good animal care. (Original) Excellent service. Bons soins aux animaux.

Rosemary Alves

The staff was very pleasant and Dr.G. is always very helpful and informative.

Dominic Beaudet Poulin

(Translated) Always excellent service with reasonable price. (Original) Toujours un excellent service avec prix raisonnable.

Daniel Gervais

(Translated) Very professional welcoming staff. (Original) Personnel accueillant très professionnel.

sylvie morin

(Translated) Welcoming and warm staff. Compassionate in difficult times (Original) Personnel accueillant et chaleureux. Compatissant dans les moments difficiles

Bianca Bragaglia-Murdock

My dog has received very good care here, both for routine and emergency visits. It's a bit pricier than some other local vets, but the staff are excellent (vet techs and veterinarians alike). They offer obedience training, but I have not used it and thus cannot comment on it.

Tony Jakubczak

Super friendly and extremely helpful staff.

NIMC Mic-Mar

(Translated) To avoid, if you like your pet, if you want a professional service, and if you want to avoid exorbitant bills. I have a cat, which has been extremely expensive. On three occasions, I went to consult with my cat this hospital; describing symptoms. Each time, the diagnosis was wrong, I was offered blood tests, but to be made to another appointment, fasting and proposing to tire the cat at night, at high cost obviously. Starting from the wrong diagnosis, I was offered an expensive food, which could alleviate the problem, and I began to buy this food. As my cat has died, I have apple to get an emergency appointment a few days ago; no appointment was offered to me, not even quickly between two appointments, rather it was offered in one week. So I called another establishment, which welcomed me immediately, took a blood test immediately, corrected the wrong diagnosis, but it was too late; my cat was terminally ill. All this could have been avoided. My heart is broken today. But I can summarize this hospital: unprofessional treatment. Poor quality services rather dedicated to charging people. Poor veterinary knowledge. Service completely missing with the obligation of care, which should be of any priority. Not inclined to receive emergency care. My cat could have suffered less, and could live longer if some kind of care had been provided, instead I was paid for food that was exorbitant, which was not even appropriate, and in fact accelerated the undiagnosed problem. It would have been so easy to take this blood test during one of my visits. Avoid this incompetent hospital whose sole purpose is mercantile. No star. (Original) A éviter absolument, si vous aimez votre animal, si vous voulez un services professionnel, et si vous voulez éviter des factures exorbitantes. J'ai un chat, qui m a été extrêmement cher. A trois reprises, je suis allée consulter avec mon chat cet hôpital; décrivant des symptômes. A chaque reprise, le diagnostique fut erroné, on me proposait des prises de sang, mais devant être faites a un autre rendez vous, a jeun et proposant de lasser le chat la nuit, a fort couts évidemment. Partant du mauvais diagnostique, on me proposait une nourriture dispendieuse, qui pourrait pallier au problème, et je me mis donc a acheter cette nourriture. Comme mon chat a dépéri, j ai apple pour obtenir un rendez vous d urgence, il y a quelques jours; aucune rendez vous ne me fut proposé, meme pas rapidement entre deux rendez vous, plutôt on m offrit dans sens semaine. J ai donc appelé un autre établissement, qui m a accueilli tout de suite, a procédé aune prise de sang immédiatement, a corrigé le mauvais diagnostique, mais il était trop tard; mon chat était en phase terminale. Tout ceci aurait pu être évité. J ai le coeur brisé aujourd'hui. Mais je peux résumé cet hôpital: traitement non professionnel. Services de piètre qualité plutôt voué a charger les c;vient. Connaissances vétérinaires médiocres. Service manquant complètement ave l obligation de soins, qui devraient être de toute priorité. Peu enclin a recevoir pour donner des soins d urgence. Mon chat aurait pu moins souffrir, et peut être vivre plus longtemps si des soins le moindrement corrects avaient été prodiguées, au lieu de ça, on me faisait payer une nourriture a pris exorbitant, qui n'était meme pas appropriée, et qui en fait a accéléré le problème non diagnostiqué. C eut été si simple de faire cette prise de sang lors d une de mes visites. Éviter cet hôpital incompétent dont le seul objectif est mercantile. Aucune étoile.

Trish Smith

Wonderful Vets, techs and service here. Always willing to help with every request. Highly recommended!

Chantal Chevrier

Amazing so great and you feel like family. They will make sure to tell you what is wrong and give you option not a demand. Keep up the great work.

Sylvain Thibodeau

One of the best Veterinarians up to now. They ate so friendly and understand the pain when your aninal is not doing well.

groulx carole

(Translated) Good service (Original) Bon service

Marianne M

(Translated) Very professional service. We feel confident! (Original) Service très professional. On se sent en confiance!

Terry Arsenault

(Translated) friendly team (Original) équipe sympathique

Chloé Lebouthillier

(Translated) When I had my two month old kitten, I went to this clinic for an examination. They told me it was a female. However when I went to have an operation with another veterinarian last month, the veterinarian who operated on me told me that I did not have a female, but a male. I went to the plateau clinic several times and they never told me that my cat was a male. One may wonder what kind of exam they are doing and where they graduated so as not to differentiate between a male and a female. (Original) Lorsque j'ai eu mon chaton de deux mois, je suis allée à cette clinique pour un examen. Ils m'ont dit que c'était une femelle. Cependant quand je suis allée la faire opérer chez un autre vétérinaire le mois dernier, le vétérinaire qui l'a opérer m'a dit que je n'avais pas une femelle, mais un mâle. Je suis allée plusieurs fois à la clinique du plateau et jamais ils ne m'ont dit que mon chat était un mâle. On peut se demander quel genre d'examen ils font et où ils ont pris leurs diplômes pour ne pas faire la différence entre un mâle et une femelle.

Caroline J

Friendly, helpful staff. Did well with difficult cat.

Natalie M

Great vet! Very friendly and helpful. The vet provided me with lots of additional information and tips for my pet, which I thought was really awesome. The clinic is well kept.

Rachel York

(Translated) They are a great team who have taken care of my little dog throughout his life. For 15 years! They also came very well to accompany when I had to euthanize her last year. Thank you! (Original) Ils sont une super equipe qui ont pris soin de mon petit chien tout au long de sa vie. Pendant 15 ans! Ils mont aussi tres bien accompagner lorsque jai du la faire euthanasier lannee passer. Merci!

Deen Arif

Really liked my first visit. The doctor was very knowledgeable and so were the assistants. All very courteous!!

Celestial girl (celestialgirl MMORPG)

Amazing and companionate group of ppl

Erik Fortin

(Translated) Good professional advice (Original) Bon service conseil de professionnelle

Suzanne Gougeon

(Translated) Where I have been going for my animals since its inception. My dog is still sick in the car and I could change vets closer to my home but I only trust this establishment ... (Original) Là où je vais pour mes animaux depuis ses débuts. Mon chien est toujours malade en voiture et je pourrais changer de vétérinaire plus près de chez moi mais je ne fais confiance qu'à cet établissement...

oscar vásquez

Very friendly staff

Marie Lysa Seguin

(Translated) Very good service and very well treated animals (Original) Très bon service et très bien traitée les animaux

Eric Bogus

(Translated) Always an excellent service! (Original) Toujours un excellent service!

Martine Lalonde

(Translated) Very good but more expensive. (Original) Très bien mais plus cher.

Yves Tremblay

(Translated) This is our place for our animals .. A1! (Original) C'est notre endroit pour nos animaux ..A1 !

Annie C

(Translated) How disgusting - "we can't see any new customers" - they mean my cat - except I brought my dog past 6 weeks! Unbelievable! Unprofessional and inhumane - how nurses can work, but vets say no to animals? Shame on you all. Doubled the price and refuse treatment - this is abuse. It's time to go to the media. Wake up. (Original) Comme c'est dégoûtant - "nous ne pouvons pas voir de nouveau clients" - ils veulent dire mon chat - sauf j'ai amené mon chien 6 semaines passé! Incroyable! Non professionnel et inhumain - comment les infirmières peuvent travailler, mais les vétérinaires disent non aux animaux? Honte a vous tous. Doublé le prix et refuser les soins - c'est un abus. Il est temps d'aller aux médias. Réveiller vous.

Natacha Burns

(Translated) Super good service! I loved! Thanks to the team! ???????????????? (Original) Super bon service! J'ai adoré! Merci à l'équipe! ????????????????

Sylvie

My cat was a patient of the clinic for over 10 years. During his last months he was followed closely by a vet who performed tests, examens, blood work, X-rays to determine the cause of his illness. They were never able to accurately determined the cause of his illness. One evening after work I came home to find my cat paralyse and drooling from the mouth. I immediately called the clinic and the receptionist told me they had no time to help and suggested that I go to Alta Vista. I tried to explain to her that my cat was a patient for over 10 years and that he was being closely monitor by the vet during the past few weeks. She showed absolutely willingness to provide assistance or compassion for that matter and kept telling me there was no room and go to ottawa. Luckely a clinic close by was able to see me asap (and no questions asks). After rushing to this other clinic, the vet immediately had to euthanize my cat since in was having a stroke and going into cardiac arrest. I always spoke highly of this clinic as they always well treated and attended to my pets but after what I and especially my cat endured during his last moment, never again will I step foot in that clinic or recommend it to anyone!

Steph Jer

(Translated) I ask to have x-rays when my puppy at 9 weeks old for her hips because she screams in pain when she jumps. I am told that maybe it is normal, she is growing. To wait for his 1 year old for the radio at the same time as castration and while waiting to reduce his physical activity. 1 years later, we take the radio and we are called to tell us that our dog has absolutely nothing. everything is ok, doc, hip, knees, ankle. Everything is perfect. Our dog has nothing, so we are going for a 3KM walk, we come back because she limps a lot, we take a video and we show them during the follow-up. The X-rays are revised and indeed it is very clear, a torn cruciate ligament! We send everything to a specialist, we have to redo x-rays because their x-rays are not good, bad angle and we do not see the ankle but indeed the diagnosis is confirmed. In addition, I am told that having waited so long put pressure on her meniscus. + we had asked to treat an infection in the left ear. They provided medication for 2 weeks for over $ 350. After two weeks, tell me everything is healed. The infection returns. We're going to see another vet. The right ear also needed medication. I was re-prescribed medication for 3 weeks 2 ears and consultation for $ 150 ... half the cost (Original) Je demande a avoir des radiographie lorsque mon chiot à 9 semaines pour ses hanches car elle hurle de douleurs lorsqu'elle saute. On me dit que c'est peut-etre normal, elle est en croissance. D'attendre ses 1 an pour les radio en même temps que la castration et en attendant de réduire son activité physique. 1 ans plus tard, on prend les radio et on nous appelle pour nous dire que notre chien n'a absolument rien. tout est ok, doc, hanche, genoux, cheville. Tout est parfait. Notre chien a rien, donc on va faire une promenade de 3KM, on revient car elle boite vraiment beaucoup, on prend une video et on leur montre lors du suivi. Les radio sont révisé et et effectivement c'est très clair, ligament croisé déchiré! On envoie le tout à un spécialiste, on doit refaire des radio car leur radiographie ne sont pas bonne, mauvais angle et on ne voit pas la cheville mais effectivement le diagnostique est confirmé. En plus, on me dit que le fait d'avoir attendue aussi longtemps a mis de la pression sur son ménisque. + on avait demandé à traiter une infection à l'oreille gauche. Ils ont fournit des médicaments pour 2 semaines pour plus de 350$. Après deux semaines, me dise que tout est guérit. L'infection revient. On va voir un autre vet. L'oreille droite aussi avait besoin de médication. On me represcrit des médicaments pour 3 semaines 2 oreilles et consultation pour 150$... moitié moins cher

Chris Kilby

Best staff never would go elsewhere. Travel 50kms to get there but well worth it.

Tania V

Very friendly staff. Location is clean and beautiful.

Jean-Francois Cyr

(Translated) Our cat needed emergency surgery for an intestinal blockage. We decide to call the emergency line to find out if they are doing emergency operations on the weekend, but once the secretary answers and explains what we need, we are told that 'we need to give our credit card number immediately, to talk to someone it's $ 60 and a vet on duty will call us back. We get a call 20 minutes later, we say we need emergency bite surgery, and the only answer we get is "We can't fix this kind of thing. problem on weekends, you have to go to Ottawa ". We are instantly surprised. Why didn't the secretary tell us that from the start ??? A few days later, we realize that they still billed us for an emergency consultation, even though we did not have a consultation except to be told to go to Ottawa! We contact them to ask for explanations and request a refund. First, we are taken for liars, they invent things that the vet would have told us on the phone (ayoye!) And they (obviously) refuse to reimburse us. The owner was supposed to call us back, but he didn't (are you surprised at this point?). Yet here is what they post on their website: "We offer a 24-hour emergency service on call. The Plateau veterinary hospital offers a full range of services and has state-of-the-art equipment such as: surgical laser exclusively, therapeutic laser, general digital radiography and dental, ultrasound and full laboratory on site. " So we paid $ 60 to be told to go somewhere else ... even though they brag about having a good full emergency service. The only thing they are able to do 24 hours a day is charge us a fee for services they don't offer. (Original) Notre chat avait besoin d'une chirurgie d'urgence pour un blocage intestinal. On décide d'appeler la ligne d'urgence pour savoir s'ils font des opérations d'urgence la fin de semaine, mais une fois que la secrétaire répond et qu'on lui explique ce dont nous avons besoin, on se fait dire qu'on doit donner notre numéro de carte de crédit immédiatement, que pour parler à quelqu'un, c'est 60$ et qu'un vétérinaire de service va nous rappeler. On reçoit un appel 20 minutes plus tard, on dit qu'on a besoin d'une chirurgie d'urgence pour occlusion, et la seule chose qu'on nous répond c'est "On n'est pas en mesure de régler ce genre de problème la fin de semaine, il faut aller à Ottawa". On est surpris sur le coup. Pourquoi la secrétaire ne nous a pas dit ça dès le départ ??? Quelques jours plus tard, on réalise qu'ils nous ont quand même facturé pour une consultation d'urgence, même si on n'a pas eu de consultation à par de se faire dire d'aller à Ottawa ! On communique avec eux pour leur demander des explications et demander un remboursement. D'abord, on nous prend pour des menteurs, ils inventent des trucs que la vétérinaire nous aurait dit au téléphone (ayoye !) et ils refusent (évidemment) de nous rembourser. Le propriétaire était supposé nous rappeler, mais il ne l'a pas fait (êtes-vous surpris à ce stade-ci ?). Pourtant, voici ce qu'ils affichent sur leur site Internet : "Nous offrons un service d’urgences 24 h sur appel. L’hôpital vétérinaire du plateau offre une gamme complète de services et possède des équipements à la fine pointe de la technologie tels que : laser chirurgical exclusivement, laser thérapeutique, radiographie numérique générale et dentaire, échographie et laboratoire complet sur place." Donc on a payé 60$ pour se faire dire d'aller ailleurs... même s'ils se vantent d'avoir un bon service d'urgence complet. La seule chose qu'ils sont capables de faire 24h sur 24h, c'est de nous charger des frais pour des services qu'ils n'offrent pas.

Guy Beaulieu

(Translated) Clean place and easy access. (Original) Endroit propre et facile d'accès.

Math Simard

(Translated) The people who work there are super nice ... they took good care of my cat and took the time to explain. (Original) Les gens qui travaillent à cette endroit sont super gentil... ils ont bien prit soin de mon chat et prennent bien le temps d'expliquer.

Begin

(Translated) In an emergency for my dog Ti-Loup, which we believed in its last moments, we call the clinic (during the day!) To be told that the veterinarian does not have time to see us and go to Ottawa or a other clinic (not even able to give suggestions of clinics that take emergencies). Not too much empathy for our situation either. These are the stressful moments when we need them the most and they are not available to help us! No need to say that after 10 years of doing business with them, I have withdrawn my file. In addition to being expensive I deplore their publicity "24 hour emergency" (Original) En situation d’urgence pour mon chien Ti-Loup quon croyait dans ses dernier moments nous appelons la clinique (le jour!) pour nous faire dire que la vétérinaire n’a pas le temps de nous voir et d’aller à Ottawa ou une autre clinique ( même pas capable de donner des suggestions de cliniques qui prennent les urgences). Pas trop d’empathie à notre situation non plus. C’est dans ces moments stressants qu’on a le plus besoin d’eux et il ne sont pas disponibles pour nous aider! Nul dire qu’après 10 ans d’affaires avec eux, j’ai retirer mon dossier. En plus d’être dispendieux je déplore leur publicité « urgence 24hrs »

David Larente

(Translated) Always excellent service, thank you wins! (Original) Toujours un excellent service, merci la gagne!

Jerome Poulin

(Translated) Warm welcome and professionalism (Original) Accueil chaleureux et professionnalisme