Reviews of Hôpital Vétérinaire Anima-Plus Régional (Veterinarian)

Jean Cuillerier

MONEY HUNGRY!!! In a profession where animals should be treated as family this place obviously does not practice that philosophy... I spent hundreds of dollars to get no answers only "assumptions" Its only AFTERWARDS I was suggested other options (that were not mentioned prior) that of course would cost me more money...I do not recommend this animal hospital and if I could give it half a star I would.

Lucie Jette

(Translated) I love the service for pitou (Original) J'adore le service pour pitou

Mark Elliot Geres

Thoughtful and considerate staff. Quality products and services. Tidy, clean and orderly operations. Bravo!

Minou “Rnew” Meows

My dog is a difficult ???? and they were really nice about it.

Melanie Gaudreau

(Translated) You have to have a good budget if necessary in the cheapest see for other vets. (Original) Il faut avoir un bon budget si besoin dans le moins chère voir pour autre vétérinaire.

André laten

(Translated) Service and quality (Original) Service et qualité

Chantal Tremblay

(Translated) Good service (Original) Bon service

H-N P.

(Translated) For a first visit, I saw a very kind and competent veterinary lady. The bill was in the prices. (Original) Pour une première visite, j'ai vu une dame vétérinaire bien gentille et compétente. La facture était dans les prix.

Va Fluer

Great place to go for all your pets problems Price wise, in reasonable range

Elle Yea

(Translated) caring and available service. (Original) service bienveillant et disponible.

Roch Lafond

Friendly service

iixfanatikzz

(Translated) I had a good service (Original) J'ai eu un bon service

Emilie

(Translated) Impeccable service!! (Original) Service impeccable !!

Nicole C

Absolutely amazing, friendly staff, great prices. They fixed my Doggie did a fantastic job, explained everything and even called to check on him.

Adeana G

(Translated) Fast service, good advice in addition to taking care of my cat. (Original) Service rapide, bons conseils en plus de soigner mon chat.

Jason the Wakefield

(Translated) Very good service (Original) Très bon service

Sam Charpentier

(Translated) Very good place (Original) Tres bonne place

Sha Zam

excellent service, kind people.

Jeanne Loiseau

(Translated) Welcoming, courteous staff, Dr Giguère is very gentle with my kitten ... Thank you to the whole team and to the kind assistant. (Original) Personnel accueillant, courtois, Dre Giguère est très douce avec ma chatonne... Merci à toute l'équipe et à la gentille assistante.

Nathalie Lortie

(Translated) They had a shortage of food for my dog and they sold me a bag of their inventory even though I was not one of their customer. Thank you (Original) Ils y avait une pénurie de manger pour mon chien et ils mon vendu un sac de leur inventaire même si je n'étais pas un de leur client. Merci

GREAT BASS

Take good care of my dog. He doesn't want to leave. Likes the snacks. Friendly

Alexandra Georges

(Translated) he takes care of my little Luka so much. they call when the time is approaching to moor him take his vaccines and they are very professional (Original) il s'occupe tellement de mon petit Luka. ils appellent quand le temps approche pour l'amerner prendre ses vaccins et ils sont très professionels

Benjamin Lacroix

(Translated) I have been a client of this clinic for several years and have always received very professional services. They are welcoming and very attentive. They are very knowledgeable. ! People of good heart and passionate about their profession! (Original) Je suis client de cette clinique depuis plusieurs années et j'ai toujours reçus un services très professionnel. Ils sont accueillants et très attentionné. Ils sont très compétent. ! Des gens de bon coeur et passionné par leur métier!

Bruno Patry

(Translated) Professional and courteous (Original) Professionnel et courtois

Bruno Patry

(Translated) Professional and courteous (Original) Professionnel et courtois

Jessica Bedard

(Translated) Very good service i was going with one of my rat and answered all our questions (Original) Très bon service j était aller avec un de mes rat et a répondu a toute nos questions

Marie-Christine Regimbald

(Translated) Great team welcoming and reassuring. Clean and well organized place. Affordable price. Place of trust and empathy. I highly recommend. (Original) Super équipe accueillante et rassurante. Endroit propre et bien organisé. Prix abordable. Endroit de confiance et empathique. Je recommande grandement.

Lucie Ferland

(Translated) We loved our experience! And Jack Jack too! ???? He even put the Jack Jack name on their welcome board ❤ (Original) Nous avons adoré notre expérience! Et Jack Jack aussi! ???? Il avait même mis le nom de Jack Jack sur leur tableau de bienvenue ❤

Shawne m

Absolutely amazing vet!

Drew Leclerc

Very good Vet. Good prices, Kind staff.

Lucien Joly

(Translated) Very good service (Original) Tres bon service

Alèxe B. C.

excellent service, everyone is very kind and friendly. they take excellent care of my dogs and were extremely nice and just as respectful when i brought in a pet most people would dislike. absolutely recommended!

Ian B

I called them twice in a timelapse of 5 hours and got sent through the voicemail receiver, having a file with them for my cat I was expecting an answer after sending them 2 voicemail but they never called me back. What is the point of having a voicemail if they dont listen to them.

yvon methot

We dont recommend this veteran lousy service incompetent staff and it's all about the money.....

S

(Translated) Bad experience, I give 1/5. I explain in brief. Dr. Istvan Deak is not very competent. He did not know that we had to register our animals at the SPCA in Outaouais by one. Two, he prescribed life-threatening medications for my Australian Shepherd puppy, and three, he didn't take my concerns into consideration. I made a complaint to the AnimaPlus channel and no return calls or emails. I will send my complaint to the Ordre des veterinaires du Québec shortly. I'm definitely going to change clinics and I don't recommend this place. In addition, test results take a very long time to receive compared to other clinics (1 week vs. 3 days). (Original) Mauvaise expérience, je donne 1/5. Je vous explique en bref. Dr. Istvan Deak n'est pas très compétent. Il ne savait pas qu'il fallait enregistrer nos animaux à la SPCA en Outaouais de un. De deux, il a prescrit des médicaments dangereux pour la vie de mon chiot berger australien et de trois, il n'a pas prit mes inquiétudes en considération. J'ai fait une plainte à la chaîne AnimaPlus et aucun retour d'appel ou de courriel. J'envoie ma plainte à l'Ordre des vétérinaires du Québec sous peu. Je vais définitivement changer de clinique et je ne recommande pas cet endroit. De plus, les résultats de test sont très longs à recevoir comparativement à d'autres cliniques (1sem. vs 3 jours).

Wanderlust

(Translated) Impeccable, personalized and attentive service. I have been a customer there for several years and I recommend this place regularly! (Original) Service impeccable, personnalisé et attentionné. J’y suis cliente depuis plusieurs année et je recommande cet endroit régulièrement!

Steven Hunter

Nice and professional staff

Jo F

(Translated) Customer has been buying food for at least 10-12 years, and I spend at least $ 800 to $ 1000 a year for my cats and previously for my dog as well. I had to change the food of one of my cats because he had reactions. While fetching the new bag of food, I brought back the other bag as they had asked me with the bill. I could not be refunded because it was missing about a pound of food in the bag !!!! I had just bought another bag and I spend a considerable amount of food per year in their establishment and they refuse to refund me $ 70 !!!! WoW! nice consideration, me who has been a customer for many years. If they have the means to treat their loyal customers like this, it says a lot that it's just money that interests them and what's more, we have to say it's downright theft the price of food they sell. The advantage is that social networks exist and places on the internet to give our opinion ... In addition, the city is large and there is a competitor a few hundred meters from them ... so I'm going to spend my money elsewhere since my loyal clientele is not taken into consideration. Good morning! (Original) Cliente pour l'achat de nourriture depuis au moins 10-12 ans, et je dépense au moins 800$ à 1000$ par année pour mes chats et auparavant aussi pour mon chien. J'ai dû changer la nourriture d'un de mes chats car il avait des réactions. En allant chercher le nouveau sac de nourriture, j'ai ramené l'autre sac comme ils me l'avaient demandé avec la facture. Je n'ai pas pu être remboursé car il manquait environ une livre de nourriture dans le sac!!!! Je venais de faire l'achat d'un autre sac et je dépense en nourriture une somme considérable par année dans leur établissement et ils refusent de me rembourser 70$!!!! WoW! belle considération, moi qui est cliente depuis de nombreuses années. S'ils ont les moyens de traiter leurs fidèles clients comme cela, cela en dit long que c'est juste l'argent qui les intéresse et en plus, on doit se le dire que c'est carrément du vol le prix de la nourriture qu'ils vendent. L'avantage c'est que les réseaux sociaux existent ainsi que des places sur internet pour donner notre avis... De plus, la ville est grande et il y a un compétiteur à quelques centaines de mètres d'eux... alors je vais aller dépenser mon argent ailleurs puisque ma fidèle clientèle n'est pas pris en considération. Bien le bonjour!

Josée Tremblay

(Translated) Friendly and welcoming staff (Original) Personnel courtois et accueillant

Benoit faucher (Skindover)

(Translated) Beautiful, clean and professional place Unfortunately despite their new location do not take on new customers even the inhabitants of their municipality Very disappointing !! (Original) Belle endroit propre et professionnelle Malheureusement malgré leur nouvelle emplacement ne prennes pas de nouveau client même les habitants de leur municipalité Très décevant !!

Kathy Goulet

(Translated) I always have a good service at this place (Original) J'ai toujours un bon service à cet endroit

Tanyia Lyons

Absolutely amazing staff. Caring and very gentle with all pets of all sizes. They explained everything and my abby is on the road to a speedy recovery. Thank you!!

Vincent Fortier

(Translated) Worst veterinarian. My dog has trouble walking has had two attacks with spasms bring her twice to this place the first time they told us to watch her symptoms and if she had another attack bring her. The second time we were told that it closes in 15 minutes and they have no time for my dog. Honestly I have never seen her and I advise you not to go back there !!! (Original) Pire vétérinaire. Mon chiens a de la misère a marcher a fait deux crise avec des spasmes ont la apporter deux fois a cette place la première fois ils nous ont dit de regarder ses symptômes et si elle fesait une nouvelle crise de l’apporter. La deuxième fois ont se fait dire qu’il ferme dans 15minutes et qu’ils ont pas le temps pour mon chien. Honnêtement j’ai jamais vue sa et je vous conseil de pas y retourner!!!

Michelle S

We have 4 pets, who have all been seen at this clinic. I would have to agree with a previous reviewer about the $$$, every appointment we had, they were trying to sell us expensive accessories or food. Honestly, the vets were generally great but the vet techs and the receptionist were always so incredibly condescending. My husband got so angry once after having to wait close to 30 minutes for his bill (after they called him 20 mins late for his appt) but I urged him to give them another chance. So, I went in for a follow up with my two dogs and had to bring my son (who has autism) along with me. My son was having a difficult time settling when we entered and I was trying to control my two dogs (who were getting barked at) while trying to calm my son down. Three vet techs and no one offered to help. Ok, I can accept that but then the older receptionist, who always has a bit of an attitude gave me the *dirtiest* look and refused to even look in my direction when I needed assistance (check in for our appointment) after my son calmed down. That was it for me. After our appointment was done, I switched to a veterinary clinic that's 15 minutes further away but has much better customer service. If you treat me (and other people) that way, how can I trust you with my pets?

Roger Gamache

(Translated) Excellent service always smiling with the staff always clear with their estimate thank you to Dr. Giguère (Original) Excellent service toujours souriant avec le staff toujours claire avec leur estimation merci a Dr. Giguère

Alexandra Parsons

Always helpful, always happy to help. Great service and very friendly staff. We have been with this vet for 5 years and love how they care about Hugo when we visit. Thank you for being there. We appreciate you

G.Dadoune Masson G.Dadoune Masson

(Translated) A big thank you to the team ❤️ Bizou was such an affectionate cat and during his life he had jaundice and thanks to you he overcame the coast and I was able to live 16 beautiful years with him ???????? The comfort you give to the animals is wonderful ????Bizou is going to join my beautiful Nika who left in 2014 and I do not hesitate to return with another, it is my place there ????????????‍????????thank you again ???????? ???? (Original) Un gros merci à l'équipe ❤️ Bizou était un chat tellement affectueux et durant son parcours de vie il a eu la jaunisse et grâce à vous il a surmonté la côte et j'ai pu vivre 16 belles années avec lui ???????? Le réconfort que vous donnez au animaux c'est merveilleux ????Bizou est part rejoindre ma belle Nika qui est partie en 2014 et j'hésite pas de retourner avec un autre c'est ma place là ????????????‍????????merci encore ????????????

Alexandra Després

(Translated) Additional costs, additional costs and additional costs. They tell you the prices over the phone which end up tripling during your appointment and say that these are the cheapest prices imposed by the dentists association but by contacting other clinics we can see that they charge the double the price. For vaccine reminders, each time they load examinations by the vet who finally spends barely 2 minutes with you in the room, not even time to ask questions. Really disappointed!!! (Original) Frais supplémentaires, frais supplémentaires et frais supplémentaires. Ils vous disent des prix par téléphone qui finissent par ce tripler lors de votre rendez-vous et disent que ce sont les prix les moins chers imposés par l'association des dentistes mais en contactant d'autres cliniques on voit bien qu'ils chargent le double du prix. Pour les rappels de vaccins, ils chargent chaque fois des examens par le vétérinaire qui finalement passe à peine 2 minutes avec vous dans la salle, même pas le temps de poser de questions. Vraiment déçu!!!

Joanne Villeneuve

(Translated) Always a nice welcome roxy loves her (Original) Toujours une belle accueil roxy aime sa

Kandace M

Such amazing staff, they were so helpful when my dog got sick and she loved them there!!

Alexis Robitaille

(Translated) Super long call back when your pet needs to see a veterinarian to finally be transferred to Ottawa ... Thank you! (Original) Super long retour d'appel quand ton animal a besoin de voir un vétérinaire pour finalement se faire transférer à Ottawa... Merci !

Chantal Sarrasin

(Translated) Always a perfect service! (Original) Toujours un parfait service!

Camille Seguin-levesque

(Translated) never ever! do not answer the question is not there to look at the problem that I came for and lo and behold my dog does not open his eyes !!!! (Original) jamais au grand jamais ! ne répond pas au question n'est pas là pour regarder le problème que je suis venu pour et voilà que mon chien n'ouvre plus les yeux !!!!

thrillergirl021

(Translated) They seem more interested in selling us their food (at an exorbitant price) than in caring for the problems of our animals. Veterinarians do not listen to the description of the symptoms of my animals and do not even bother to examine them and just suggest tests after tests that lead to nothing. I saw them refuse a seriously injured cat on the grounds that the owner (hysterical and in tears) did not have an appointment when there were no other clients in the hospital and 2 veterinarians were on site . Bravo the compassion! Exam rooms are not cleaned between clients; there are balls of hair in the corners and mud prints on the tables. A dog coming out of an operation bled copiously on the floor of the reception and no one came to clean during the whole visit, more than 90 minutes. The appointments are taken from the central Montreal, but they forget to register them with the hospital in question that sends us home without excuses (because we obviously have nothing better to do of our days). In short, it is a big administrative machine where the compassion and the love of the animals are entirely evacuated. (Original) Ils semblent plus intéressés à nous vendre leur nourriture (à un prix exorbitant) qu’à se préoccuper des problèmes de nos animaux. Les vétérinaires n’écoutent pas la description des symptômes de mes animaux et ne prennent même pas la peine de les examiner et se contentent de suggérer tests après tests qui n’aboutissent à rien. Je les ai vus refuser un chat gravement blessé sous prétexte que le propriétaire (hystérique et en pleurs) n’avait pas de rendez-vous alors qu’il n’y avait aucun autre client dans l’hôpital et que 2 vétérinaires étaient sur place. Bravo la compassion! Les salles d’examen ne sont pas nettoyées entre les clients; il y a des boules de poiles dans les coins et des empreintes de boue sur les tables. Un chien sortant d’une opération a saigné copieusement sur le sol de la réception et personne n’est venu nettoyer pendant toute la durée de visite, soit plus de 90 minutes. Les rendez-vous sont pris à partir de la centrale à Montréal, mais ils oublient de les enregistrer auprès de l’hôpital en question qui nous renvoie à la maison sans excuses (parce que nous n’avons de toute évidence rien de mieux à faire de nos journées). Bref c’est une grosse machine administrative où la compassion et l’amour des animaux sont entièrement évacués.

Claude-Annie Beaudoin

(Translated) My two cats are always well received. I have been going to the Anima plus veterinary hospital for more than 9 years and with each emergency, my animal was taken care of when I arrived. (Original) Mes deux chats sont toujours bien reçu. Ça fait plus de 9 ans que je vais à l'hôpital vétérinaire Anima plus et a chaque urgence, mon animal était pris en charge à mon arrivé.

Stephane Malette

(Translated) These steps (Original) Ces pas

Stéphane Dorion

Too bad only dissatisfied customers take the time to write a review. I've been going there for my two cats for more than 5 years now and I've always received good service at reasonable price. Vet services are not covered by medical plans so you have to expect to pay for health services but I find they've never tried anything funky to extend my bills. More importantly, place is clean, staff are courteous and professional and they present customers with options as far accessories and services go - then you choose for yourself.

Maxime Parenteau

(Translated) Good service. The veterinarian inspires me confidence, since she always opted for the well-being of my little companion instead of trying to sell me vaccines and other products. (Original) Bon service. La vétérinaire m'inspire confiance, puisqu'elle à toujours optée pour le bien-être de mon petit compagnon au lieu d'essayer de me vendre des vaccins et autres produits.

Dany T.

(Translated) Professional and efficient. A team that cares about the health of your animals. Thank you! (Original) Professionnel et effficace. Une équipe qui se soucie de la santé de vos animaux. Merci!

Jean Goyette

(Translated) Very good care (Original) Très bon soins

Kevin Gagnon

(Translated) Great service and the employees are very nice to my puppy with a nice approach. (Original) Super service et les employés sont très gentils avec mon chiot avec une belle approche.

Manon P

(Translated) Courteous service and a great humanity (Original) Service courtois et d'une très grande humanité

Jessy Desjardins

(Translated) Super services, fast and / efficient. (Original) Super services, rapide et /fficace.

Bobby

(Translated) DO NOT GO TO THIS PLACE ... the only thing he wants is your money $$$ They know that you are worried about your pet and they take advantage of it ... they STRONGLY suggest you to pass tests and X-rays unnecessary to finally tell you that your pet can have been indigestion ... SURPRISE I'm out with anti-nausea and a probiotic supplement and a nice bill of $ 640 (Original) N’ALLER PAS À CETTE ENDROIT...la seule chose qu’il veulent c’est votre argent $$$ Ils savent que vous vous inquiéter pour votre animal et ils en profitent...ils vous suggère FORTEMENT de passer des tests et DES radiographies inutiles pour finalement vous dire que votre animal as peux t’etres eu un indigestion...SURPRISE je suis sortie avec des anti-nausées et un supplément probiotique et une belle facture de 640$

Neil Preeper

Friendly staff. Been going there since they opened over 10 years ago. No sales presure

rock carriere

(Translated) Hunter (my dog) was greeted and cared for with great professionalism. (Original) Hunter (mon chien) fut accueilli et soigner avec un grand professionnalisme.

Marco

(Translated) Did not honor their own estimate on procedures that were within the time limit for the procedures let alone several additional charges without notifying us. It is clear that they are there to make $$$ and, as it happens, no answers to our questions and no return calls, yet they took the time to call us 3 times before the procedures for other extras. : ((( (Original) N'ont pas honorer leur propre estimée sur les procedures qui étais à l'intérieur du délais pour les procédures sans parler de plusieurs frais supplémentaires sans nous avoir aviser. C'est clair qu'ils sont la pour faire du $$$ et comme par hasard pas de réponses à nos questions et pas de retour d'appel, pourtant ils ont pris le temps de nous appeller 3 fois avant les procédures pour d'autres extras. :(((

Jeanne-Mance Dumais

(Translated) Very good service. (Original) Très bon service.

Vanessa (Vane)

Excellent service and the vets there are honest and don't make you feel like they're out to get every last dime in your wallet. Dr. Inès Giguère is very kind and detail oriented. The staff and technicians are very nice as well. I highly recommend Animaplus animal hospitals.

Nicole Sauvé

(Translated) Excellent service! (Original) Excellent service!

Clara Desfossés

(Translated) Always had impeccable service, reasonable prices (Original) Toujours eu un service impeccable, prix raisonnables

Moira Alfers

Very compassionate

Adèle Lacasse-Underhill

(Translated) I strongly advise against this place if you don't have a day's work to waste for nothing. When making the appointment for my very sick cat, I mentioned to the lady that my partner was going to find a way to free himself to come to the appointment the next day, but that it was possible that it was late . I was told there was no problem and everything was booked. The next day my partner arrives at the scheduled delay, we tell him that our cat cannot be received, we refuse him entry. He had tried to call the clinic twice before to advise of the delay, no one answered. I recalled extremely offended by this, since it had been made clear to me that this delay would be accepted, I was then suddenly informed of a policy that no one saw fit to inform me of at the time of the call. initial. He lost an entire afternoon of work for this appointment, my cat is still very sick and will not receive treatment for a while. It is essential to inform your clients of this kind of policy, and to accept your mistake and to accommodate it if this kind of mention has not been made. No accommodation, he was simply forced to leave. (Original) Je vous déconseille fortement cet endroit si vous n'avez pas de journée de travail à perdre pour rien. Lors de la prise du RDV pour mon chat très malade, j'ai mentionné à la dame que mon conjoint allait trouver un moyen de se libérer pour se présenter au RDV du lendemain, mais qu'il était possible que celui-ci soit en retard. On m'a dit qu'il n'y avait pas de problème et que tout était réservé. Le lendemain mon conjoint arrive au retard prévu, on lui dit que notre chat ne pourra pas être reçu, on lui refuse l'entrée. Il avait tenté d'appeler à la clinique à deux reprises avant pour informer de ce retard, personne n'a répondu. J'ai rappelé extrêmement offusqué de cela, puisqu'on m'avait bien précisé que ce retard serait accepté, on m'informe alors soudainement d'une politique dont personne n'a cru bon me mettre au courant au moment de l'appel initial. Il a perdu un après-midi entier de travail pour ce RDV, mon chat est encore très malade et ne recevra pas de soin avant un bon moment. Il est essentiel d'informer ses clients de ce genre de politique, et d'accepter son erreur et de l'accommoder si ce genre de mention n'a pas été fait. Aucun accommodement, on l'a simplement forcé à quitter.

Christine Petit

(Translated) Great team and great opening hours. Highly recommended! (Original) Super équipe et belles heures d’ouverture. Recommandé chaudement!