You have the feddbacks of real people like you who use the products of Aylmer Veterinary Clinic 4515269 Canada Inc., (Veterinarian) in the area of Gatineau (Canada).
To this day this business gets a rating of 4.6 out of 5 and the rating is based on 127 reviews.
You must have seen that it reaches an reviews average is basically the best, and it's based on a very large number of feddbacks, so we can say that the valuation is very accurate. If people have bothered to give their score when they've done well, it works.
You know that we do not usually bother to give feddbacks when these are positive and we usually do it only if we've had a problem or incidence...
This Veterinarian belongs to the category of Veterinarian.
(Translated) Very good service (Original) Très bon service
Very friendly staff, they interact very well with my two kitties!
(Translated) A loyal client for years, I really appreciated Dr. Lachance. On the other hand, it is a clinic for Anglophones, French people do not feel welcome there. In addition, after spending tons of money on food, medical care and medicine, I was refused an appointment while my dog was dying. He spent the last 8 hours of his life in a clinic he didn't know when there were vets at the Aylmer clinic that day and I said my dog was dying. It is a total lack of responsibility and empathy so this dog had always been cared for at the Aylmer clinic. I will never go back, never recommend this clinic. It hurts to feel rejected as my dog was going through his last moments in pain. (Original) Fidel client durant des années, j'ai beaucoup apprécié Dre Lachance. Par contre, c'est une clinique pour les anglophones, les francos ne s'y sentent pas les bienvenus. De plus, après y avoir dépensé des tonnes d'argent en nourriture, soins et médicaments, je me suis fait refuer un rendez-vous alors que mon chien étant mourant. Il a passé les dernières 8 heures de sa vie dans une clinique qu'il ne connaissait pas alors qu'il y avait des vétérinaires à la clinique Aylmer ce jour-là et que je disais que mon chien était mourant. C'est un total manque de responsabilité et d'empathie alors ce chien avait toujours été soigné à la clinique Aylmer. Jamais je n'y retournerai, jamais je ne conseillerai cette clinique. Ça fait mal de se sentir rejeté alors que mon chien vivait ses derniers instants en douleur.
Always been friendly and helpful. Explaining what's going on in detail. Our cat got in a fight and was shaking his head / ear a lot. We called in the morning and they didn't have any space. They called back 10 mins later and gave us a spot during lunch hour because aforementioned behavior. Great service. Oh and the cat is fine too.
So disappointed in the care my dog got. We went in for what was supposed to be a small surgery, they call mid surgery telling me that she has cancerous tumours and it'll cost an extra $400 dollars if they were to continue with the surgery, how did they not see that the NUMEROUS times i brought her in before? They then tell me surgery went well, but when i go to pick her up the secretary was extremely inconsiderate and rude, we had to pay before even getting to see our dog, we walk in and shes full of tubes and having a seizure?? All the while the doctor is on the phone asking another vet what to do and telling us she can't stay there overnight.... they told us she was FINE! My poor dog ended up dying in their care and i am beyong hurt and disappointed in how everything happend. I will never go there again. Because of them my dog is dead.
Awesome vet clinic
Dr Varney is the best vet ever we take our dog SHADEE to see him every time and he always listens and gives us a Honest answer and we know he loves what he does
They are great good service
Service oriented. Good atmosphere, pets are treated beautifully.
They took me on short noticed. My dog and I love Dr Barnette and Kim. All the staff was great. Best Vet ever!
Very good professionals, always ready to help, very clear explanations. They took care of my dog for routine procedures in the best way possible. Very recommendable.
Great staff
Just wanted to share a thank you to Dr. Cliche. She treated Lucy who at the time had an ear infection in both ears. Something that had been plaguing her on and off for the past couple of years. Dr. Cliche provided the necessary treatment …
This place was amazing. Showed up early Saturday morning for an emergency without an appointment. It was very clean and perfectly bilingual. Staff was unbelievably friendly and helpful.
I cant speak highly enough about the staff at the clinic. Wait times are usually pretty low, staff is ALWAYS pleasant and I always feel very informed when speaking to the vets. I also dont feel like I'm getting robbed once I leave like you would when leaving many clinics in ottawa. Great place, great people, and your pet is in great hands here.
Local vet clinic in operation for atleast 40+ years. The people who work here are thoughtful and truly care about you and your pet. I recommend them to anyone looking for a decent veterinarian.
Amazing staff
Very disappointed. Called in early spring to schedule vaccines and was told to wait as it was too early. I called in the summer to book the vaccines and was then told they were booking out three months. I thought the vaccines in question were due in the summer and asked if that was within the dates for the vaccines and was told it was fine. Now i asked them to send me a vaccine certificate so i can board my dog for a few days and find out half of them are past due. I call to ask them about it and am brushed off by the person on the phone, telling me to go elsewhere and not acknowledging their fault because "she wasn't a part of it." Well great for you, i didnt know my dog was at risk. I have always liked this business, my family has been getting our dogs taken care of here for years. The main reason was how accommodating and friendly they have been to me and my dog. I don't know if they are under new management or something but that interaction sucked and now i have to make other arrangements for this issue and figure out if ill keep coming here at all.
We have been taking our dog here for 7 years.They have great vets that are caring and knowledgeable. Staff is kind and patient. He's had two TPLO surgeries here and his legs are bionic!! They really CARE about your pets.
I have been going to Aylmer Veterinary Clinic for over 10 years. Their services and staff are some of the most professional people i have worked with. Vets are caring and very informative when asked questions they explain things in such a way that make you feel very comfortable. Even my dog loves going there. All happy with tail wagging to meet the staff. You will never regret going to Aylmer Veterinary Clinic.
My cat recently got sick and had to be put down.. I am SO grateful for the team here. They were so kind, sensitive, caring, nurturing, respectful and just so devoted to their work. I am forever grateful that they were the ones who guided us through this difficult process. Thank you so much everyone at the Aylmer Veterinary Clinic.
Very disappointed, they sat us down in one of their room for almost an hour without coming back to provide the service that we had book an appointment for.
Amazingly friendly, supportive and knowledgable staff!
Dre lachance is great !
Amazing clinic, everyone was so kind and genuine. We've deal with a few vets over the years and none have been this excellent.
This Vet is Super in every way. It was the worst vet visit I'll hopefully ever have to make and the staff was kind, compassionate, patient, and helpful. We ran into the building in a panic, without an appointment because our little dog was dying in our arms. She was bleeding from the mouth and in horrible distress. They took us in right away, tried to stabilize her and when we had to decide to euthanize her they were supportive, kind, and compassionate. We saw Dr. Cliche and she was wonderful and knowledgeable. MJ was terrific too. I will NEVER use any other vet clinic. They are worth every penny you will spend. You and your pets are patients at this clinic not just a number. They made a traumatic event as good as it could be. Thanks Marie & MJ
(Translated) Dr. Lachance is EXCELLENT and VERY understanding. I recommend this clinic without hesitation. (Original) Dr Lachance est EXCELLENTE et TRÈS compréhensive. Je recommande cette clinique sans hésitation.
Predictably, our cats hate going here. We know better though: the staff and vets are always so supportive and friendly, and manage to ease the stress for the cats and for us. I wish our local hospitals could provide this kind of service for people. Highly recommended.
Friendly and helpful staff. The vet was friendly and knowledgeable. Separate waiting rooms for cats and dogs.
Amazing staff. Amazing service. If you are lucky enough to be a client of the clinic, you won't ever leave. Thank you so much for caring for our Chloë.
Dr. Michelle Barrette is an exception veterinarian that takes the time to address your immediate needs then discuss the long-term care of your pet. She provides a copy of her thorough notes on file which helps remember the treatment plan and preventative tips. i highly recommend you book Dr. Barrette for all of your visits and present her with any type of question to put your mind at ease.
Professionalism and compassion, They will always accommodate your pets needs.
This vet has been the best! My baby, Trigger, was with them from the day I got him 9yrs ago until last Friday, when he passed. Dr Lachance was caring for him these last few years and she's amazing. Such a compassionate person who would do anything to make you and your fur baby feel better.. thank you Dr Lachance for making Trigger's end as peaceful as it was :) I'd also like to thank all of the receptionist who over the years have gotten to know us very well.. they are always so kind and helpful. Trigger especially loved his Sue :) If you need a good vet, I definitely recommend this place! Thanks, Jenn
Great care given by Dr Varney. Our dog's eye surgery was done very well: I don't think the dog even noticed the stitches!
Since we moved to Aylmer Quebec we’ve been taking our pet cats to this fine clinic. They are courteous friendly polite and know what they’re doing. As far as I’m concerned I’ve never had an issue with them though these COVID days is making it harder to get in a quick appointment. They taken care of our kitties. ????☺️
They are simply the best vets around. Caring, honest, thorough.
(Translated) Good communication (Original) Bonne comunication
Drs. Terry and Greg Varney looked after our aging Schnauzer for the last Five years of her life, starting at age 11.We had lived in many different cities, but these father and son team were the absolute Creme de la Creme...in terms of service, availability, and MOST IMPORTANTLY, the CARING and EMPATHY and time taken with us and our girl!!! They absolutely GET IT!! At the end of her life, when the terrible decision ultimately had to be made, they were soooo supportive and caring and understanding!! They let us have all the time we needed alone with Heidi following her passing. They don't make vets like these guys anymore... Their care and concern for the pet was always the priority. Costs were very reasonable, and NEVER test- crazy!! God bless them both!! We give them a never ending THANK YOU!!!
Love this vet. Been going to them for 10+ years with my bichon. Friendly and knowledgeable. Won’t sell you what you don’t need.
This is by far the best veterinary clinic we've ever brought our pets to. Dr. Cliche is incredible. She's patient, caring, knowledgeable, and has gone well above and beyond to help our pet (who is quite a special dog - anxiety, skin problems, ear issues, you name it). There's no better place to bring your fur baby.
They are a horrible place ! None of the doctors knew what was wrong with my dog. They put her on multiple medications only to have her undergo a surgery they knew she was not strong enough for. They performed the surgery without even knowing what was going on inside her, there was no z-ray done. Mind you I brought her in several times for them to figure out what was the issue. They lied to me about her health and didn't even call me when she went into shock after the surgery I had to walk in on my poor dog dying and they didn't even tell me !!!! I was devastated and heartbroken I've never seen such an insensitive place. My poor dog was in shock and having seizure after seizure and they knew nothing. They revived her 2 times and continued to let me know that she can't stay the night there and needs to be brought to an overnight facility depending on HOW MUCH I WANTED TO PAY. I AM DISGUSTED WITH THE WAY THEY HANDLED THIS SITUATION there were only two vet technicians who were sympathetic. The surgeon and everyone else were heartless and I'm extremely disgusted by the lack of knowledge these people had. My poor dog my best friend is dead now because of them, when this all could have been avoided if they knew what they were doing. DO NOT TRUST THEM WITH YOUR LOVING ANIMAL.
Dr. Greg Varney is the absolute best!!! Dr. Varney really does care about your pet and is genuinely concerned when you are. He isn't afraid to tell you like it is & advise you on a better approach. Both of my Rottweilers LOVE him & always let him touch them....which is highly unusual! Highly recommend this VET to anyone living in Ottawa! Take the 20 minute drive across the bridge...it's WORTH IT!
Pricey but the are "some" great caring vets there.
Amazing vet and service. Everyone there are very friendly. I highly recommend this clinic.
Dr. Varney and his team are such wonderful people, and always take good care of our pets, and friend and families pets. When a pet passed away they wrote us a compassionate condolence letter, and it helped tremendously. Definitely bring your pets here for the best care!
This is truly the best vet clinic I have ever had!
You can't do better than this in the area. This clinic takes amazing care of your pets, all the staff really care, and the cost is affordable.
Marvelous service, high standard of care, and better rates than their Ottawa, Ontario counterparts. Highly recommended.
I have been a client for over 40 years. VERY pleased with services.
This is the best veterinary clinic I have ever used for my pets. Their staff are knowledgeable, friendly, and fully bilingual. Their services are reasonably priced, and above all their staff are compassionate. They dont push unnecessary treatments on your animals and I trust their judgment 100%. Thanks for the great service!
Isabelle Lachance is the best there is!
very good they do care a special thanks to dr lachance mg and annette
Go go go place, get in, get wired, try and remember what has been said to u, pay and get out... by the time u get yourself together u r at home, 200$ in minus...
Very affordable, and takes good care of animals
(Translated) By far the best veterinary clinic in Outaouais. Courteous service, competent staff, but above all they do not charge you like Mongolians like in any other clinic. They are human and do not take advantage of your love for your pet to empty your pockets. For me it is a quality of great importance. Thank you for your good service. (Original) De loin la meilleure clinique vétérinaire en outaouais. Service courtois, employé compétent, mais surtout ils ne te chargent pas comme des mongoles comme dans tout les autres clinique. Ils sont humain et ne profitent pas de votre amour pour votre animal pour vous vider les poches. Pour moi c'est une qualité de grande importance. Merci pour votre bon service.
Very unprofessional receptionist whom I spoke with this morning regarding a prescription re-fill. She argued with me and wasn't listening to what I asked. The staff should be trained to manage all clients and not to raise their voices when they are being asked a clear and concise question about a fill of medication. Her response: well they are all very busy. That is not how you talk with a client. If they couldn't provide a service to a non client (as I am new to the Aylmer area) by filling medication - they should have advised appropriately as private information was sent to their office. I will be filing a formal complaint. She then advised how you can cross the interprovincial borders with a sick pet (not sure how this was relevant) however, again this is not how you manage or coordinate client care. Perhaps this clinic should be determining whom they hire as their frontline.
We travel from Ottawa to come to this Clinic. We love their responsive are and attention.
Great service and answered all my questions and concerns.
Excellent service.
Been a client for years. I left 5 voicemails and an email over several weeks, and never get a reply! I want my dog's medicine and they won't return my call! Absolutely unacceptable service.
Amazing staff.. good place for pets
My five animals have been seeing Dr. Lynch since we moved to Aylmer in 2014. She is really good and takes great care of them. She truly loves animals! We are very thankful for how good she cares for them.
Always reasonable price. Doctor has called us at home for updates. Very fair pricing.
Always get great service and advice
Doing a great job in difficult times.
Best vet clinic with the most competitive price around Ottawa/Gatineau. The place itself is a bit dirty but the staff are very friendly and attentive. They take there time to answer all your questions promptly. There is always a wait time once inside, but usually not over 5-10 minutes. The place is a bit out of the way (middle of nowhere), but still worth it.
Real quality care. You are dealing with people who get to know you and your pets.
Amazing
Very disappointing: I thought that our dog had fleas. The Vet prescribed us a shampoo for greasy hair..... did not work. We went back and requested the fleas prescription for 3 months and everything was then fine..... Really....
No star!! Everytime I pass this vet clinic I feel angered sad and disgusted. My whole family is traumatized from this experience. We brought our family pet there because she was not well. We were giving a bunch of pills to buy, just by examining her stomach. She was on the pills for two weeks and did not make her better. we were told that she needed to be operated, we accepted, brought her in... while operating on our pet they called and said that they found a tumor and asked what did we want to do... of course we told them to remove it. I was astounded that they hadn’t done an X-ray before proceeding to operate on our pet. Anyway we were supposed to pickup Roxy our pet that evening after work . we were ready to go get her and we got told to wait and they would call us for when to come to the clinic. Arrived at the clinic with my whole family, they wouldn’t let us see our pet until I had paid for the operation and the pills for the recovery process. I did that and got to see Roxy. She was still on the operating table with only her neck moving she was paralyzed from neck down. The vet reassured us that this was temporary and “that she did a great job” she was boasting about how well she had done the surgery. We thought it was weird how she was acting but whatever we were happy to know our pet was going to be alright. From what we were seeing was the opposite. She looked awful and was trying so hard to breathe and was shivering uncontrollably. The vet‘s assistant put a warm blanket on her and that didn’t help. Nothing worked they had her on a respiratory system no better the vet finally got on the Internet to lookup why she wasn’t getting better from the operation. She told us that earlier after the operation the dog had been walking around and everything seemed fine. It’s just in afternoon that she started exhibiting these problems. Obviously a lie, Roxy looked as if she had never been of the operating table. It was getting late and they wanted us to leave with the Roxy in that condition. I said no we would not leave until our pet’s health was stable. They told us that we would have to find another clinic because the were closing. In all this commotion our Roxy died in front of us while they were trying to get us to leave. She was not strong enough for the surgery and they should have told us that. I wouldn’t recommend this veterinary clinic. This was one of the worse days of our lives.
Excellent customer service from the staff and Vet are genuinely caring and concerned with ensuring my dogs receive the best care possible.
Excellent service and care
They have cared for our Cocker since he was a puppy. Service has always been excellent and the staff are always helpful and compassionate. Dr. Cohen is second to none. Since our dog was critically ill and a regular visitor, they have treated us like family. Highly recommend.
Amazing. The doctors know what they're doing. Also, the Admin staff are very kind and talkative.
Great customer service!
(Translated) Excellent clinic. Dr. Barney is truly extraordinary. Impeccable service. (Original) Excellente clinique. Le Dr. Barney est vraiment extraordinaire. Service impeccable.
Not worth the visit. We have had terrible service over the years and it has gotten worse. We wait over 30 mins for the vet inside the room after our appointment time. Front desk staff is not friendly. We were not told about ‘side effects’ of spaying our dog and now she suffers from constant incontinence . We can’t get medication without a checkup even though it’s a chronic condition. We were charged interest on a vaccine that they forgot to give us and charge us for, the first time. We have gone to another vet who makes us feel welcome and love our dogs like family.
(Translated) Veterinary clinic remarkable caring and very kind people ... I can not thank them enough for all that Dr. Varney did for my pets my babies ... Thank you from the bottom of the heart to all the team .. ???? ????❤ (Original) Clinique vétérinaire remarquable des gens attentionné et très gentil... Je ne peux les remercier assez pour tout ce que Dr. Varney as fait pour mes animaux de compagnie mes bébés... Merci du fond du cœur à toutes l'équipe .. ????????❤
Great service for great prices
I've been gong there for many years. Very friendly, professional and courteous. Would definitely recommend this place.
This Vet Clinic is the best, most human and caring that you will ever want for your pet. I've been going to this clinic for over 50 years they have never let me down and all the people that I told about Dr. Varney father and son. If you choose Dr. Varney you can be sure that you are choosing wisely.
ok
I couldn't say better things about this place, worth travelling for Ottawa. Great care and very understanding and patient doctors
Very friendly staff and a quick visit
Wonderful staff. Always polite and helpful.
Dr Greg Varney and all the staff are very kind and compassionate about the health and wellness of animals.
Don’t go there with a sick pet. They will rudely turn you out and let you with your problem because you dont have an appointment, without any kindness or daring to look at the schedule to see if by any chance someone could attend you, or even giving you some advice to where you could go.... this clinic was recommended to me by a friend but i never felt really welcomed. Confirmed to me this week that my dog definitely is worth a nicer place to take care of her health.
Very knowledgeable, patient and seem to love what they do. Great people, fluently bilingual and reasonable fees.
Awesome service.
(Translated) Very good service (Original) Très bon service
Perfect care of your pet!
I really liked Dr. Lynch's approach & honesty towards my dog 's care. She was patient with her and I feel that it was a fair deal for the care my dog received.
Cheaper prices than Ontario. Friendly knowledgeable staff
Super nice people and bilingual service.
They saw us through a difficult time when we had to eventually euthanize our dog. Everyone was absolutely nice and caring. Helped us through all the processes and even sent us a card with messages from all the staff. It meant a lot. Thank you.
front desk will give you one price and doctors will give you another.
Friendly staff with great service. You can really tell that they really care about the animals as much as you do.
Great experience! Recently moved to the area and had been looking for a reputable vet. had tried 3 preivous (one was outside of the city as well as country vets may be lower costs) however Dr. Lachance and her technician Erin were so caring and wonderful to my cat and costs were about the same as country vet I had tried. My cat had an abscess that they quickly took care of, were thorough and very knowledgable based on pre-exisiting conditions and recommendations for future treatment. When your pet isnt well, it's always comforting to have them treated by experienced, caring and compassionate people - which is what service I received here. Highly recommend.
Best Veterinary clinic in town. Dr.Varney and team are amazing
Great Vet clinic. My dog is very comfortable and trusting with everyone.
(Translated) Good service. (Original) Bon service.
This place is absolutely phenomenal, everybody there is just amazing. Very nice to speak to and to handle your animals. Their procedures are above and beyond text book during this Covid craziness.
My wife and I love this clinic. It doesn't matter which vet you get, they are all super nice and knowledgeable, as well as the staff at front desk. They are all superstars.
I have been to other clinics. All of them are cold and not that friendly. We tried this clinic 2 years ago and never looked back. The staff is compassionate and very friendly. The price is very good too. The doctors know their craft and take very good care of your little precious. I highly recommend this clinic.
Always the best!!
This is by far the best veterinary clinic I have ever taken my animals to. The staff are very kind and caring and also don't push unneeded tests just to make money as I've experienced in the past at other vets. In January I had to euthanize my senior dog and throughout the whole process, I was treated with such compassion and kindness. I was allowed to take my time with her before and after, and didn't feel rushed to leave at all. When I finally did leave the room, MJ, one of the ladies at the front counter embraced me with a warm, loving, motherly hug, which made me feel so special. Dr. Choquette is fabulous as well. I highly recommend this place to anyone looking for an amazing vet and staff! I travel from the Ottawa side. It's definitely worth it!!
Not bad but they really push the dietary stuff on you.
Many thanks to Lara Cohen for helping save the life of that piglet found injured on the side of the road. Great vet as well.
I have always had decent service from this clinic and, most importantly, they have never tried to upsell surgeries or high ticket care for my beloved pets.
Great vet, definitely on the expensive side but I don't think you can compare the service or compassion to any other vet
Great service
Best vet ever. Not kidding, they care more about the animals than any vet I've ever heard of. Kind, empathetic, and not about the money.
Family owned business that cares for your pets.
Friendly staff
Great staff, great care
I used to go there for my beagle Ellie and my dad had a black lab - Missy (who passed away a few years back). The service Dr. Varney offered was incredible and the prices were pretty average. When she would go in, the vet would cut her nails at no costs after her shots and check ups. The vet and front staff are great, but the prices are insane! We were told that it was 100$ for her boosters. In Ontario it was included in the vaccine price - 40$ or 50$ okay - but 100$ is insane. They also no longer offer complimentary nail cutting after you have an apt and get a few things done. It’s now done by a tech and it’s 30$. At least for 30$ the vet should do it - or like in the past, at no cost. Years ago, on my pet’s first visit, they offered me a little book where the vet signed for her vaccines and wrote info about her - it was a neat thing about that place. Today I had to ask for it and when I asked if the vet could sign it so that I can keep track (after paying 200$ for her first apt and 3 shots - you’d think they would go the extra mile), the lady said “well she can do it next time when she comes for her spaying”. The service is just not the same. It’s just an average vet now. But the vet herself and lady at the desk was very kind - I feel like my pets care isn’t their priority anymore but they’re nice people.
great prices
(Translated) My dog couldn't go to a wee on a weekend and the vet took him urgently. Thanks a lot !! (Original) Mon chien ne pouvait pas aller faire pipi une fin de semaine et le vet l'a pris en urgence. Merci bcp !!
Excellent group of professionals. Treated the pup extremely well.
This is the vet I’ve been going to for years. Great prices great service. Only reason I’m not giving 5 stars is because not all their vets are as good as some they have. All in all they’re there for my dog and my dog is healthy and happy. 4.4 stars would be my rating .
(Translated) Great service and advice. (Original) Super service et conseils.
Fast and friendly bilingual service!
Great vets and great staff. :)
Lovely staff. Excellent care. Not as clinical as many vet clinics as it is situated in a quaint older white plaster with timber building. I feel confident my pets are receiving top notch care.
(Translated) The staff is great but it's expensive (Original) Le personnel est super mais c'est dispendieux
Good bilingual service. Staff is friendly.
So caring, friendly and reasonable pricing
Doctors and staff at clinic have been caring for all of our pets for more than 40 years.
(Translated) Very good service. (Original) Très bon service.
Varney is an excellent vet. He was very considerate of the fact that we prefer natural remedies. He is very knowledgeable and patient. The staff. Is polite on the phone.
I was referred there by our excellent Vet in Quyon. We have a German Shepherd puppy with a little extra tissue in her eyelid with some hair follicles that has to be removed. The Doctor was a straight shooter told me what I did and didn't need and how much it would cost in a reasonable low to high range. The quotation consult was provided at an amazing price, and he could immediately schedule the dog in for a date that was convenient to our family. I am impressed.
Great staff with freindly, fast and patient service.
I have 2 old dogs whose lives had a rough start in Southern USA, Dr. Cohen has always made herself available and has taken the time to explain any care I was to do at home after the appointment. She's kind and on point with the most recent research findings on animal care. I have been heavily active in the dog rescue world for close to 10 years; I've yet to meet a vet that is as straight shooting and hilariously in love with all of the animals she works with. I also have a high maintenence devon rex cat that Dr. Cohen is crazy about...we're lucky to be under her watchful eye. The entire staff at Aylmer Vet Clinic is wonderful and are patient when I show up crazy because one of my pets are unwell. Thanks, team
Best vet ever
They love our pet as much as we do.
Very caring staff. Good service
Dr Greg Varney is just the best! I had gone to another clinic and was not satisfied with their prognosis taht my cat may have cancer and that it might be time to put him down. So I went to the Aylmer Vet Clinic because they have an ultrasound machine. Well, Dr Varney saved my cat twice! Mr MinMin is now 19 years old and still amazing thanks to him. I will not see any other Vet. I trust him 100% and he is just a very kind man. Staff is super there as well.
I would not go to any other veterinary clinic. Great staff , all are bilingual, always try and fit you in when it is an emergency. I switched from another vet in the area and I would never look back. They have cared for my two pups like it was their own. I would like to thank all the staff members for always greeting me with a smile and taking care of my two dogs!! Thank you to Dr.Lynch for working hard to find the right diagnosis when the other clinics couldn't. You are truly the best clinic around!
Nice staff and very professional.
Lke always they were fantastic
Wonderful experience !!! Great people... competent, caring professionals. Exceptional value.
Excellent service
Very clean and friendly staff. You are going to wait at least 30 minutes everytime
Had my puppy spayed with them everything went well but they made me pay 30$ for a rag (dog pyjamas) song make the same mistake
Very helpful, friendly and professional staff.
Very good service.
Aylmer Veterinary is conveniently located, has good hours and great service.
Excellent service and caring staff. My family and i have been bringing our pets here for many many years. Also they're prices are lower than most locations.
My dog loves it here ????
Excellent Service
Great prices and great vet.
All of the staff are absolutely amazing and super kind and caring. The vets are extremely thorough yet reasonable. They don’t seem to be focused on you getting to spend as much money as possible money, while still giving your furry family members the best care!
(Translated) Charming (Original) Charmant
(Translated) Best in the region. Wants the welfare of your animal and does not want your money. (Original) Meilleur de la region. Veut que le bien etre de ton animal et ne veut pas que ton argent .
We've been going to this clinic for 30 years for our various family pets and we are so very grateful for their expertise and support
Great place to bring your pet have dealt with them for 30 years fantastic people admire their service would r to everyone thanks
I had a major problem with my little dog a Jack Russell a couple of other places could not find the problem but this place is amazing dr. Isabelle lachance and the whole staff are awesome
Super friendly and helpful staff.
We started using the Aylmer Veterinary Clinic 2 years ago after we moved to the Pontiac region. We used their services 4 times with our aging dog and each time we saw a different veterinarian. Each one of the vets were equally professional, competent, caring and compassionate, we always received excellent care and service from the vets as well as the office staff. We had the good fortune to have 9 great years with our dog Archie after adopting him from the Humane Society at the age of 7 and were fortunate not to have encountered any bad experience at any veterinary clinic we used, however, we found that the Aylmer Veterinary Clinic excelled all others, we truly got the sense that they cared more about the animals than their bottom line. Sadly, two weeks ago was our last visit, we had to make the dreaded decision to say goodbye to our beloved dog Archie. Dr. Varney could not have handled the situation any better, with care and companion he guided us through the difficult decision and he made us feel confident that we were making the best decision for our beloved dog, while our hearts were breaking we knew it was time and Dr. Varney made us feel at peace with our decision. Thank you again Dr. Varney and the staff of Aylmer Veterinary Clinic. To Mr. Tonkonogov I can assure you this is not a fake review. My heart goes out to you and your puppy it is truly unfortunate but mistakes are inevitable and I am truly sorry for your poor experience. Nikki Gadoury
I only drove my friends and their dog to and from here
We have been taking our cats to Dr. Varney and subsequently the Aylmer Veterinary Clinic since 1975. The clinic always provide top notch service. Thanks for all your dedication and attention over the years. Pierre and Debbie Aubrey Aylmer
They are awesome. And took really good care of our dogs and needs. There a great team that really lissens
As always, great service at the Aylmer Vet Clinic. I used to go there with my mom as a kid and all my pets since have been loved and cared for by the great, humane, professional and respectful staff. Covid has made everything more …
Not verryfriendly
My family and I have been taking our pets to this clinic from the time the elder dr varney opened it. My pets have received a excellent care over the years and I have no issues with that. Yesterday Feb 3 I called to try and get an appointment for my dog who was in distress. I had made a previous appointment for Feb 6 but could not wait. He was having an allergic reaction to something. I was told there were no openings. I called another clinic and they saw him within 3 hrs. I could excuse this but this is the second time this has happened to me. I guess loyalty to this clinic means nothing. With regret I will be closing my file at Aylmer veterinary clinic. Mike Fahey
Sad...very sad....not the same any more!
The best vet in the Ottawa area by a long shot. The doctors are extremely professional and prices are very fair. Never feels like a cash grab like other Ottawa vets. Small family run practice, I've always been treated with the utmost respect when bringing my dogs in. Have been going for years and will always be returning to Varney and his excellent team!
Between Dr. Terry Varney a and his son, Greg, we are now on our 4th dog (1 + 2 were Siberians Huskies, 3 was a Border Collie) Our current one is a Great Dane, and the Doctors are experts with that Breed. In addition, we also previously had 4 cats, now 2 new ones. That's 10 pets ! They, and their Staff, are knowledgeable, professional and extremely kind. Thorough and affordable, providing options when possible. We trust them absolutely !
The girl on the phone was very rude.. I will never bring my animals to such a disrespectful place.
I called to get my dog in for a emergncy case cause he couldnt walk anymore i told the front desk i was very worried he was going to pass away the guy at the desk told me he can only get me in the next evening at 5pm he said my dog would not pass away and he could wait till tomorrow i brought my dog to a different vet the same day of his injury and now he is peralized and has no movement of his back legs and they told me if i hadent of brought my dog in he would of died if he didnt get that medication to the vet clinic thanks for nothing and i will never bring one of my animals there again
I don't think the reviews are fake. I am sorry you had a bad experience. Did you raise it with the staff? I have been bringing my pets to Dr. Varney and his colleagues for 25+ years and have always been happy with the practical, quality care, the warm and compassionate staff, and the reasonable prices. Good luck with your puppy!:-)
This place is awesome with your pet.they are caring ,loving and all the above
Love their attention to details
Excellent care, facility, service and expertise. This clinic was recommended to me from a friend who worked in the field and I highly recommend it anyone looking for quality care for their pets.
The staff are wonderful; kind, personable, passionate and friendly. All of their qualities come through in the care they provide. They made sure that we were informed of the pet care options available to us and thoroughly explained the risks associated with each. To top it all off, the prices are reasonable and their scheme available on request
We drive from the West end of Ottawa to take our dog here, the staff is very helpful and friendly, and every vet we have met there has been terrific!
(Translated) Dr. Lynch performed surgery on my chihuahua which an emergency clinic in Ottawa said would be next to impossible and very reasonably priced. A huge thank you to Dr Lynch! This clinic has qualified and knowledgeable veterinarians. Quite possibly the best clinic in the Outaouais. (Original) Le Dr Lynch a effectué une chirurgie sur mon chihuahua qui, selon une clinique d’urgence à Ottawa, serait presque impossible à réaliser et ce, à prix très raisonnable. Un immense merci au Dr Lynch! Cette clinique a des vétérinaires qualifiés et compétents. Fort probablement la meilleure clinique en Outaouais.
The worst vet ever. Was a their client for 3 years, and on two separate occasions when our animals needed care, they were unable to accommodate the same or even the next day. Zero stars!
Excellent service!
The prices are less than in Ottawa and they are honest By My expierence at Westboro look out It is enough to make me scream I'm always hoping that the Government would sometime put a stop to scammers who are just out for proffet Their should be at least somkind of subsidy for poor people who Love their pets
Great vet's a lovely service.
Truly caring vets! The whole staff is very nice and the prices are good as well.
Great vet
When we moved into the area many years ago, I looked for a good vet for a long time. Tried many clinics, without being fully satisfied... until we found this one. We have since moved further but I always gladly drive the hour it takes now. Will never change clinics again. For all our pets, everyone at this clinic has been nothing short of professional, empathetic, understanding, kind and truly helpful. Never felt like a number. They are doing right by our beloved pets. Thank you for everything you do. You have my full confidence.
Wonderful veterinary care for your pets. We drive an hour to take our Great Dane to see Dr Greg Varney. The staff is so friendly. Highly recommended!!
Top notch veterinary services. What more can I add? They care for my three dogs and two cats well and do it with honestly and integrity.. AKA no BS, no extra hidden stuff.. Everything done is explained and is approved before they do it.
Great clinic!!! All staff members are wonderful!!! Doctors take time to listen to you...
All the staff are great! Special thanks for always making time to see us and the follow up calls, Dr Greg!
expensive but good vets
Great prices. Friendly staff with hearts of gold.
brought my lab in today bc he has bad diarrhea for a few days now, and saw Dr. Barrette. by far the best and most friendly vet clinic I have experienced since moving to Ottawa 8 yrs ago. I, myslf have approx. 20 yrs working in vet practices and have yet to meet a clinic that does not want to do hundereds of dollars of testing and they know how to pull on heart strings....Alymer Vet DOES NOT do this, and the kids nd ess from the moment I walkd in to the moment I left was a 10 plus...so hands down, I would recommend this clinic to anyone, and again this is coming from someone with a lot of veterinary knowledge...thanks again Alymer Vet, and if any of my pets need your care you will definitely see me again, but I hope not ..and that is being said in a good way ????
Very nice place
(Translated) Veterinarian very concerned about the quality of care. We had answers to all of our questions. Sense of confidence, professionalism. We feel that they love animals! (Original) Vétérinaire très soucieuse de la qualité des soins. Nous avons eu des réponses à toutes nos questions. Sentiment de confiance, professionnalisme. On sent qu'ils aiment les animaux!
Christine D. who left excellent review below, I would like to contact you about the OTHER business you reviewed on google reviews please. Thank you.
Best vet clinic in West Island !!
Highly recommend this place. Very welcoming, friendly and helpful.
Worst customer service
THIS PLACE IS AMAZING WILL RECOMMEND TO EVERYONE ........ My dog got pyrometra from not being spayed .... When every other vet and animal hospital wanted between 3000 and 6000 thousand $$$$ it costed me less than 2000$$$$.. The staff and vets are absolutly amazing ...WOULD RECOMMEND AND WILL RECOMMEND THANK YOU AGAIN FOR EVERYTHING YOU ALL AT AYLMER VET HAVE DONE FOR ME MY FAMILY AND MY FOUR LEGGED FRIEND
Aylmer Vet Clinic is the best! All of the staff are not only very caring and knowledgeable, but so very sweet...each and every one of them!
Expensive two weeks waiting list
Great service
Our cat had a growth on her paw which she was chewing and drawing blood. Dr. Cohen saw her and removed the growth during her supper hour. Dr. Cohen is very caring, competent and efficient.This was the best veterinary experience we have ever had.
The website lied and said they're taking new patients but when I emailed to make an appointment, they said they were not taking new patients. How am I supposed to get my sick cat looked at? Literally every vet is booked up or won't accept new clients. Emergency vets are the only ones open and charge insanely high fees. My poor cat is is suffering so much and I have nowhere to take her because of every vets incompetence to manage their time and accept new clients. Please change your website to state you don't take new clients.
(Translated) WOW !!! very good service! very nice staff who took good care of my cat !!! She even thought of herself as a little star while walking around the building so much they loved it !!! which says a lot about these people because my cook is usually embarrassed with foreigners! and for the price?!? In the average! you have to pay to have a good service and are still professionals so you have to expect a certain cost! but I have to say that our pets are worth seeing! I really recommend them! and the dr. Barnette is very kind, as well as the technicians who assist her! (Original) WOW!!! très bon service! personnel très gentil qui se sont bien occupés de mon chat!!! elle s'est même fait prendre pour une petite vedette en se promenant dans tout l'édifice tellement ils l'on adoré!!! ce qui en dit long sur ces gens car ma cocotte est en générale gênée avec les étrangers! et pour le prix?!? Dans la moyenne! il faut payer pour avoir un bon service et se sont tout de même des professionnels donc il faut s'attendre a un certain coût! mais j'ai pour mon dire que nos animaux de compagnies valent le détour! je les recommande vraiment! et la dr. Barnette est très gentille, ainsi que les techniciennes qui l'assistent!
They never have appointment. When you pet really needs it
The clinic staff are fantastic. I highly recommend this clinic for the care of your pet.
Excellent with my doggies and myself. Recommended highly.
5 stars - I've been going there for over 30 years and all of my dogs absolutely love going there.
Good vet clinic in Aylmer!
Excellent vets. Friendly and welcoming atmosphere.
Excellent veterinarian hospital.
Good service as always. Expensive always.
Very good and thorough exams with staff that truly cares about your pets. They explain options and give great suggestions (they don't just suggest the most expensive if it's not necessary). Will be returning with confidence when necessary ????????
I have been going there for almost 30 years and have received t he very best of care from all employees and the vets themselves. So accommodating and never once a cross word.. I had to put my beloved Mika down and they were amazing with me and after also. I recused a little dog from them and she is super I have have to wait for an appointment for nail cutting or other stuff. Have taken her to have her spa day and they cut her nails but not short enough. So back to the vets to get it done. HIGHLY RECOMMEND THEM TO ANYONE AND EVERYONE!
They literally saved my Mithra's life. She had developed a serious infection in her uterus and after all necessary tests to confirm exactly what needed to be done I brought her in for surgery, which they thankfully had room for withing 48 hours. They kept me updated and in contact before, during and after the surgery. I was calling them 2-3 times a day before and after and they were all extremely understanding and patient with me. Best veterinary clinic I have ever had the pleasure of being a client with and will be bringing all my future pets here as well. Thank you so much ????????
The staff is very nice and I like the veterinarians that have served me. They can make last minute appointments and I even had a vet willing to see me at closing. The one dislike I had was that they never called me to update my rabies vaccine. My old vet who had transferred all my records to them called to check that I got a call. But regular appointments are hard to get unless they are far ahead of time. Parking lot is a little tricky to maneuver.
(Translated) A lot of empathy. We brought our cat this afternoon for euthanasia and despite the heavy tears, all were there for us. Thank you all (Original) Beaucoup d'empathie. Nous avons apporté notre chat ce midi pour euthanasié et malgré les larmes abondantes, tous étaient là pour nous. Merci à tous
We've always had a dog, and moving to the area from out of province, we started seeing Dr Cohen at the Aylmer Vet Clinic. Best vet ever, she's been looking after our Bernese Mountain dog for the last 3 years and its been wonderful. She's earnest, straightforward and has a great bedside manner. I wish she could take on human patients. Also had TPLO here, with Dr. P., the recovery time was less than expected, and she was like a new dog. The photo is from a few days after, I'm just adding it to show what a successful TPLO should like post op.
Excellent vet services (my favourite being Dr.Greg Varney). I have been taking my dogs to this vet for years. Great Dr's, great staff, good facilities. Would recommend!
A relatively new customer and very impressed. I'm an anglophone living in Aylmer and I've had no problem using English here. They take their time to make sure every client gets all their issues addressed and recently fit me in for an emergency with my sphynx cat. Very professional staff and they don't try to get you to consent for extra services that you don't need. Great team, I am staying with them.
We have a pup with special needs and everytime we've gone back we have a different vet that we have to re-explain our dogs situation to - out of the two vets we've seen neither has really seemed to know how to relate to our pooch. The concerns we've brought forward were addressed in a very 'doctor knows best' manner (less active listening and asking and more telling you about your own experience). So far we haven't encountered a doctor that's the right fit for us but we've had really positive experiences with their vet techs and some of their administrative staff. They seem to have a large roster of vets so I'm sure they have someone for everyone, it's just a matter of advocating to find the right person for your family's needs.
Excellent service! When my cat passed, they send me a condolence card signed by everyone in the clinic. When I called for my new cat, they were nice enough to fit me in between other clients.
Good service
Good knowledge n friendly caring serves
No new customer sorry covid whatever
Cheaper than Ottawa vets. Super compassionate staff!
We had been seeing Dr. Varney for many, many years until we moved to Ottawa. We were always happy with the treatment and the service. After 3 years in Ottawa, we were discouraged about the prices, the services and the lack of friendliness. Once we discovered we could go back to Aylmer for the veterinary care, we did! I am still pleased with the service and the attitude of everyone at the clinic. They are friendly and professional. Kudos for maintaining top quality work.
(Translated) Trws good services! They love our animals! (Original) Trws bons services! Ils adorent nos animaux!
(Translated) Best pet clinic, excellent service (Original) Meilleur clinique pour animaux,excellent service
(Translated) Very good service welcoming very good veterinarian. (Original) Très bon service acceuillant tres bon vétérinaire .
It is unfortunate that I have to rate this clinic so low. The services provided here are top of the line and you can guarantee knowledgeable vets and great care! My dogs love going there however the front desk customer service is now horrendous. I call very frequently due to both my animals being on long-term medication and I order my food there as well. My experience has been that there are only 2 receptionists who are pleasant to speak with and who go above and beyond each time I call : Sue M and Ashley! My recommendation for clients is if you do have a complex issue, ask for them as you can tell they care a lot about the jobe and they always ensure the problem gets fixed! Even when they had to tell me things I didn't want to hear, they were very friendly and offered other solutions to put my mind at ease. The other receptionists make me feel like I am a burden for calling and I am often scared to ask questions due to the way they handle situations. I dealt with a gentlemen named Sam last week and he was extremely rude on the phone. He didn't give me the time of day to explain what I needed and promised the vet would call me that day which was not true as the vet was not even working. My neighbour told me that she had a very bad experience with this recepetionist as well where he hung up on her and told her he didn't care that she was upset. This clinic was known for being treated like family but unfortunately it seems the managers have hired some terrible receptionists in the last few years who are unprofessional which is ultimately ruining this business. It is really too bad!
Worst staff, place was dirty. The people working there are mean and just horrible! I have heard horror stories but decided to check it myself and it truly is the worst place ever!
been at that clinic for over 30 years alway a good service.
Reasonably priced but staff is not the friendliest. Didn't even say hi to us on our first visit. Called once for an emergency appointment, which they couldn't fit usbjn fir a week. We took her to Alta Vista instead. Turned out she was having a pancreatitis attack. She would have died if we waited a week!
Great work. For great price
Most compassionate people
We went there for the first time. Unfortunately it was to put down our dog. Staff were very nice and compassionate. The doctor was amazing ! Wish we had of tried this place before.
Polite knowledge and the best was the time of appointment they had us in examination room right on time. No waiting past scheduled time. This means everything to us .
Dr lachance was very helpful and answered all my questions! The staff is always so friendly
My own pet who had been a client of theres for over a decade was told that they did not have time to see het even when she she was attacked
(Translated) Excelente service (Original) Excelente service
Was verry friendly and helpful.
(Translated) Very professional (Original) Tres professionel
Expensive, but good
New puppy , same Vet! Dr. Cliche is wonderful,caring and always ready to answer all your questions. Reception was great. Thx for caring for Stella ????
Very nice people and service
I unfortunately had to put my cat down and the new policy is that no one is allowed I the clinic...this was so difficult but I knew my beloved Cuddles was in good hands. I have no doubt he knew he was in the most caring of hands and I am so grateful to everyone there who continue to care for our furry family members and in situations like this, hold them in their last moments ❤
Very nice staff, professional service and good prices.
Everyone is AMAZING. You can't ask for a better experience and it is everytime we go :)
Great people...
Very happy with the service . They took great care of our Rosie and answered all my questions. Plus gave great advice on how to care for her. Highly recommend this clinic.
I love this clinic. I wouldn't take my dog anywhere else! Dr Varney is amazing and the staff are extremely friendly and pleasant.
Always feel welcome! Great service as always!
This is the best place to go as far as I'm concerned. All the people who work here make your visits a good experience and do their best to take care of you as well as your animals. I have been going to this clinic forever and have always had excellent care given to all of my pets. Very friendly and very caring staff.
(Translated) Dr Lynch is wonderful, very good at finding the right treatment to help our loves. She is also a good, very professional and honest veterinarian. (Original) La Dr Lynch est merveilleuse, très bonne pour trouver le bon traitement pour aider nos amours. C'est également une bonne une vétérinaire très professionnelle et honnête.
Friendly. Professional.. Waiting time thirty min s......I hate waiting.... Price is right . .
Used to love this veterinary clinic, staff has always been great and they always put you and your pet first, but sadly since Dr. T. Varney left it has been on a steady decline. They have become about how much money they can get instead of the well being of your pet. They are always over booked and the wait times are crazy even though they have twice as many veterinarians as they did in previous years. I miss when Dr, T. Varney was in charge.
Been going there since I got my dog 4 1/2 years ago. Staff is always friendly and helpful. My dog is well taken care of in their hands.
(Translated) Good service. (Original) Bon service.
(Translated) I have been going to this clinic for years for my many animals. Courteous service, trustworthy staff, a special congratulations to Dr Lachance who goes out of his way for the well-being of our furry companions. I recommend. (Original) Cela fait des années que je vais à cette clinique pour mes nombreux animaux. Service courtois, personnel de confiance, un bravo particulier à Dr Lachance qui fait des pieds et des mains pour le bien-être de nos compagnons poilus. Je recommande.
Excellent service, knowledgeable staff. I have been using this clinic since 1991. I've had four dogs over this period of time -- a lab/german pointer that was was 15 years, a husky that had to be put down at 2 years, a russell/lab that was three months shy of 17 years. When my current dog, a 3 year old great dane that I got last summer, needed medical attention, I brought him to Aylmer -- even though I have a couple of clinics that are closer. I am still impressed with the quality of service I receive.
Had my little girl to see Dr Cliche today. She was my other dogs vet in Ottawa before she went to Alymer. I really missed her honesty. The staff are also great,very friendly and professional. Thank you for caring for my little angel.
(Translated) Story quickly, I adopted a dog on Saturday, June 29th. Have said to me later to honor my guarantee I must see a vet within 7 working days. So the reason for my call. The lady tells me that they are very busy until the end of August even after telling her my case. I repeat my story and add that I had a good comment on their service. The answer that tells me ... I had to plan ahead and go see another vet as they are busy and return at the end of August .. I remain feeling a word and insult. I hope I do not expect to return loll .. luckily I found another vet .. (Original) Histoire vite , j'ai adopté un chien le samedi 29 juin . Ont me dit par la suite pour honorée ma garantie je dois voir un vet dans les 7jours ouvrable . Donc la raison de mon appel . La dame me dit qu'ils sont très occupé jusqu a la fin août même après lui avoir dis mon cas . J'ai répéter mon histoire en ajoutent que j'avais eux un bon commentaire de leur service. La réponse quelle me dit... fallais que je prévois avant et d'aller voir un autre vet vu qu'ils sont occuper et retourner à la fin août.. j'ai rester sent mot et insulter. J'espère quelle s'attend pas je retourner loll.. heureusement j'ai trouvé un autre vet ..
Staff are friendly
Very professional and reasonably priced as far as vets go.
(Translated) Super nice staff, very competent. (Original) Personnel super gentil, très compétant.