Let me tell you a story from 1996 or so. My wonderful cat, Grey Robert, was an intelligent, friendly, neutered, outdoor cat and good at catching mice. At about age 7, he got nicked by a vehicle. Still with great courage, he managed to drag himself from the roadside about 50 yards across the grass to the back steps of my house. I was home for lunch. When I went to go back to work, I found Gray Robert at the base of the steps, bleeding and pleading with me for help. I took him immediately to Debbie Sewell. The doctor and her wonderful techs cared for him right away. It was hard. It was complicated. There were internal injuries. Some they could mend. They did a great job.
But I was due to go out of town on a business trip and didn't know what to do, to cancel it and stay home with Gray Robert, or to go. I was single. No one else was at home to care for Gray Robert. Debbie said to leave Gray Robert with them at the hospital. My sick cat stayed almost 2 weeks with them. They were so kind and careful. I expected to pay a huge bill since so many vets squeeze owners for money, kind of like emotional blackmail. But the bill was incredibly fair! Gray Robert was able to recover well...not perfectly, which no one could expect after the damage, but well.
I have never ever forgotten the top notch professionalism and kindness that Debbie Sewell and her staff showed towards animals and people. Debbie is the best vet I've ever been to - and I've lived in Guelph, ON; Waterloo, ON; and Ottawa. Thanks so, so much!