***UPDATE: Received an email a couple of hours after I posted this review. Stated they never received any notice about my dog's death. If this was the case, I should have gotten a call for the yearly appointment last year but I never did. Leaving the review as 1 star, it shouldn't take a bad review to get a response.***
Used Dr. Bala for my last dog (he was seeing this vet prior to me getting him so I figure I will keep the same vet).
My dog died 2 years ago and they were advised as his yearly check up was due around the same time. They called me this year (what happened to last year) to say my dog (that has been dead for 2 years) is due for his annual appointment. I left a voicemail message AND sent an email regarding this and received ZERO response. They have the nerve to call me 2 years after my boy died (even though they were advised) and when I respond, they don't even acknowledge that they made this error or to even apologize? Thanks for reminding me that my boy is dead and showing me that I did the right thing by using a different vet all together for my new boy.
As for Dr. Bala, he seems like he knows what he is doing but is only nice to you if you don't ask questions. If you ask anything remotely medical (i.e. you work in a medical field so you ask something specific related to a disease etc) he will not respond, he shuts down and just talks around the topic.
I recommend you go elsewhere if 1. you want a vet clinic that can keep their files organized enough to note that a patient is dead, therefore no longer requires an annual exam reminder phone call or 2. you want a vet that is able and willing to answer harder (more medical) questions.