Reviews of VCA Canada Ross Bay Animal Hospital (Veterinarian)

Sarah-Anne Lake

They were very compassionate and caring to me and my cat when she had to be put down. ????

Jennifer Hemmings

Amazing staff. Very courteous, helpful, & efficient. Provide amazing care for your furry family members.

Jacob Zarry

Nice staff.

Mike McComb

New client to this clinic and we were treated very well.

Sonja Schouten

Just started taking my pets here and they are well organized, thorough, and friendly. Reasonably priced as well. The changes they suggested made an immediate positive impression on my cat’s health. The booking system is easy to use.

Jacob Zarry

Nice staff.

Hazel Havard

Diligent, compassionate, and friendly. I've been coming here for 5 years and have always left feeling warm and fuzzy ????

Christina Chi

Best vets and staff hands down. They really care about the animals and this is all you can ask for as a pet owner. Dr. Shael is our vet and he has gone above and beyond for our animals (dog and cat) over the years. We are so thankful to be in such great hands. Highly recommend if you have a furry loved one.

Camille Doris

The staff go above and beyond what I've experienced at other vet clinics. Also it isn't hard to get an appointment that works with my schedule, which can be hard sometimes.

Cassidy crowe

Really disappointing services. We brought in our rescue dog from Korea for his initial check up - the exam was not thorough whatsoever, and a couple of concerns we brought up were completely dismissed. I mentioned an apparent sore under his chin, explained that the Korean rescue had said he had mange when they found him on the streets, but we could tell it was still sore for him as he flinched when we touch it / go near it. Her response: "Well then you probably shouldn't touch it". Didn't offer to look at it, just dismissed and then ended the appointment. Gave two stars because we got in quickly and the front desk staff were great. Everyone was very respectful of our dog's anxiety - just poor vet services.

Kitty zilla

Easy to contact and get propmt reply

Mishi P (Kongouseki Cosplay)

Helpful, knowledgeable, and very friendly staff who really love animals and were willing and able to work with me when I had a sick cat and a tight budget. I'm definitely transferring both my furbabies to their care!

David Mills

We took our sick cat there twice. Both times we have found everyone to be respectful and skilled. Our thoughts were listened to and our pet was well treated. A good addition to the neighborhood.

Caroline

My cat & I have always received excellent care, thank you!

Anjan Chhetry

Ultimate professional. Bit pricey but you get the quality.

Lin Flanagan

Offers good quality health care for cats and dogs. Pets are treated with respect and prices are reasonable.

Ian Frazer

Awesome people from Reception to the Dr my kitten saw. Can not recommend them high enough 10 / 5 stars.

Rebecca Bradley

Very happy with the care and treatment my sweet boy thomas received here , highly recommend

Cheryl Dennett

I have always had a good experience here with my dog. I have been helped by two different veterinarians and 3 different assistants. They remember us when we come in and do what they can to make things run smoothly during our visits. I would recommend.

Bruce McAllister

Very well run. The vet understands cats and cat owners.

Kip Grasse

I work there, it is awesome. Great staff, great location

Cheryl Vermaning

Too expensive. Need to help seniors with better prices.

Eric Stone

Great addition to the Fairfield area. Nice busy clinic. The girls out front were great. Thanks

Sarah Krook

Dr. Baer, Trinity, and the staff here are amazing! They are always so helpful and put so much love and time into my dogs care. Very thorough and always provide great help and suggestions to keep the dogs at 100%

Donna Macey

Service and responsiveness to clients has deteriorated badly since the small personalized local clinics have amalgamated and moved to this new location under the VCA banner.. Calls always put on hold, call backs take hours or are forgotten. Inadequate front end staff. Appointments not on time. Parking is inadequate. Prices have been increased dramatically at the new location. On my second visit to VCA Ross Bay to refill prescriptions, I was charged nearly 3 times as much as I paid in March at Hollywood Pet Hospital. A single tablet was $9.22 now charged $25.75! Single tablet was $18.44 now charged $35.73! Flea treatment was $52.19 now charged $56.34. Veterniary diets have increased by 20% over what I previously paid.

Jessica Dearman

I initially visited this clinic to continue seeing my previous vet, Dr Baer from the Heritage Cat Clinic. My initial visit with her was great. Yesterday, I went to see a different vet to check my cat’s condition, she has cancer, and to possibly put her down as she is rapidly declining. Although I mentioned this when I booked the appointment and the receptionist promised me the vet would examine her before making any decisions, as soon as we entered the examination room I was handed the release form for euthanasia. That didn’t leave a good impression. After the examination of my cat, the vet explained the procedure for euthanizing pets. He said they would take my cat to the back room to sedate her and then provide the overdose of barbiturates in the examination room. I didn’t think of it at the time but afterwards I realized in the back room where they do the surgeries there are dogs. Which is not a very nice environment for the cat. Anyway , I decided to do it. After my cat received the sedative she was not relaxed at all. In fact, she was more lively then before and she was scared. She tried hiding in the corners of the room, pressing her face right up against the wall. So I had to find an assistant and request more sedatives. I was told “well after the final shot she will pass away quickly. But if that’s not acceptable to you, we can sedate her again.” Of course that was not acceptable. So I asked for more. Again, she came back terrified. So I told them I was going to take my cat home. The assistant said the same thing to me! “Once the vet gives the final dose, it will be over quickly.” Unfortunately, that’s not the point of euthanasia; the point of it is to let your pet die peacefully and be free from pain. NOT to scare the living daylights out of them and then finish them off. Lastly, to add insult to injury, they said “we will just charge you for the sedatives today not the examination fee.” Yes please charge me $135 for sedatives that didn’t work. And finally when I got my cat back from removing her catheter, the assistant said “keep an eye on her when you get home because she’ll be very agitated.” Why would she be agitated if you had really given her sedatives? In conclusion, I do not recommend this vet. I regret going here. My cat has been hiding in the corner of my apartment and doesn’t come out. Our bond of trust is also ruined. Thank for making the last weeks of my cats life miserable instead of releasing her from the pain of abdominal cancer like you promised.

Mirjana Vanderzee

They take great care of our cats ????

Alicia Stewart

Great staff, beautiful hospital.

Wolfgang Rueckwart

Excellent prognosis for our ragdolls and phone call follow up. Very pleased

erica COMESSOTTI

Great service! Friendly doctor and staff! My older cat was neutered and my second cat got his booster shot there. Highly recommended ????

erica COMESSOTTI

Great service! Friendly doctor and staff! My older cat was neutered and my second cat got his booster shot there. Highly recommended ????