Reviews of DMV Veterinary Centre (Veterinarian)

alanis vasquez

FALSE INFORMATION.. THEY WANT MONEY Brought my dog there when she was 2 years old, she had difficulty to walk it was the first time this happened to us, we brought her at 11pm The cost for the check up was 140$ They told us that they needed to clean her stomach and that the cost would be 800$. my parents decided that it was too expensive so the next morning we brought her to our local, recommended vet, they told us that she had OTITIS. the check up was half the price (70$) and they sold us a product for her ears at 10$... very disapointed

Nathalie Guilbert

(Translated) Very professional and friendly team! (Original) Equipe très professionnelle et sympathique!

Heavy Metal

(Translated) DO NOT GO THERE 1) Customer service was one of the worst services I have ever dealt with, the secretaries were stupid in addition to making me wait tens of minutes between each information I gave. 2) The prices are exorbitant for the mediocre service ... $ 800 fee for 5pm at the clinic, they wanted to charge us $ 350 more even if we hadn't taken the full 24h! 3) I would never recommend this execrable establishment to anyone regarding animal emergencies! DO NOT GO THERE (Original) DO NOT GO THERE 1)Le service à la clientèle était un des pires services auquel j’ai jamais fait affaire, les secrétaires étaient bêtes en plus de me faire attendre des dizaines de minutes entre chaque informations que je donnais. 2)Les prix sont exorbitants pour le médiocre service… 800$ de frais pour 17h à la clinique, ils voulaient nous charger 350$ de plus même si on avait pas pris le 24h complet! 3)Je recommanderais jamais cet établissement exécrable à personne en ce qui concerne des urgences animales! DO NOT GO THERE

Brittany AL

THIS PLACE IS ONLY OUT FOR MONEY! THEY ROB YOU AND DONT EVEN HELP. THERE IS NOONE TO ANSWER YOUR QUESTIONS OR CONCERNS. ANIMALS CANT TALK. THE OWNERS ARE THEIR VOICE. THIS PLACE GAVE MY PET MEDICATION THAT MADE HIS ISSUE PROGRESS AND NOW WE HAVE MAYBE A FEW WEEKS LEFT. YOU SHOULD BE ASHAMED! PEOPLE PLEASE TAKE YOUR PETS SOMEWHERE ELSE!!!

Northern Bordr Music

I had a comforting overall vibe from the staff, considering the reason i was at the DMV. The staff were informative and considerate of state we were in. Highly recommended.

Emilie Tremblay

(Translated) I would like to thank Jessica and the young man at the counter (I don't know his name) who were a great help to me on a late visit for a prescription! Jessica was attentive, professional, empathetic, understanding and she put everything in place to help me despite the situation. Thank you very much for everything! (Original) J'aimerais remercier Jessica et le jeune homme au comptoir (je ne connais pas son nom) qui m'ont été d'une grande aide lors d'une visite tardive pour une prescription! Jessica a été à l'écoute, professionnelle, empathique, compréhensive et elle a tout mis en place pour m'aider malgré la situation. Merci infiniment pour tout!

alexandre charlton

(Translated) Second visit to the DMV for Ivy. Very professional service. Doctor Gatineau is very dedicated. The prices are high, but the quality is there too. (Original) Deuxième visite au DMV pour Ivy. Un service très professionnel. Docteur Gatineau est très dévoué. Les prix sont élevés, mais la qualité y est aussi.

Shannon Gravelle

Waiting 2 hours in emergency with my dogs mass bleeding. People have come and gone before us and after. Already paid for consultation.....shows how important a bleeding animal is. She is swallowing the blood constantly and I am whipping it often. Wonder where the passion for the animals is. Leaving and getting my money back.

Sabrina Mc Fadden

7PM AT NIGHT EMERGENCY (no appointment: in-and-out in less than 2hours OMG) We were quickly recieved by Léa at the reception very professionnal and warm, then a technician weighed her (sorry I don't remember her name), we patiented about an hour in a very pleasant/spacious and warm environnement. Doctor Lamoureux was amazing with our pet and super nice, explained very clearly and gave and gave a very honest opinion (apologising for the wait). Then Amélie a technician came and gently gave our pet the medication she needed and explained the treatment for the next few days, assisting with plenty of questions, then again apologised for the wait (what wait lol we hardly ever waited). Receptionnist Valérie made sure we had everything we needed and let us go with a big smile! VERY POSITIVE EXPERIENCE, WILL RETURN EVEN IF THEY DO CHARGE MORE THAN REGULAR!! THANKS TO EVERYBODY!!

Sarah Turgeon

(Translated) I had a fast and efficient service for an urgent situation. Thanks to the whole team. You do a great job! (Original) J'ai eu un service rapide et efficace pour une situation urgente. Merci à toute l'équipe. Vous faites un super travail !

picha jooli

Awesome staff! They rescued my pet from dying! Highly recommended!

Jenna Luo

I don’t know how people can give this place 5 stars if I can I won’t give any!! The reception Karina:) not nice at all :) never come back

Katrine Lavigne

(Translated) The DMV is a center that knows how to take care of our animals who need it and reassure us. We have had to consult several times with our animals and are always satisfied. (Original) Le DMV est un centre qui sait prendre soin de nos animaux qui en ont besoin et nous rassurer. Nous avons dû consulter à plusieurs reprises avec nos animaux et sommes toujours satisfaits.

Julianne J

they killed my cat. never, ever go to this place if you want your pet to live. I only went there because it was an emergency, and now my cat is dead. This is not the first time they have killed animals there. read the comments carefully before going there. please. don't let your pet become their next victim.

Eva Viezel

My 8 week old kitten was suddenly sick..so naturally it was a Sunday and my only option was the DMV. Everyone was very nice. Because of the pandemic I was able to register him but not see the vet. It took about an hour but she did phone with terrible news my Harley has Parvovirus. The vet was very kind, explained my options. I told them to do everything possible to save him. She called again ( Monday) explained if he gets past the 48 hrs, he has a chance of getting well. It is expensive but I think he is getting the kind of care he couldn't get anywhere else. i.e. 24/7 care.At my regular vet there is nobody there at night. So I am grateful Harley has a fighting chance. Everyone was very kind, compassionate, offering me coffee or water while I waited. I was a nervous wreck and their attitude was very reassuring.

Dana C

Amazing staff! So helpful, friendly, and most importantly they care about your pet more than anything. I would recommend the centre to anyone, the 24 hour care ensures you have help when you need it the most. For follow up care they sent our file to our regular vet immediately with no wait or charge. A special thank you to Dr. Lysanne.

Salomon L.

Wait times are ridiculous

David Parra

(Translated) Very clean center Friendly, pleasant and competent staff I would go more than here now! My Boubou Marley thank you !!! (Original) Centre très propre Personnel accueillant, agréable et compétant J’irais plus que ici maintenant ! Mon Boubou Marley vous dis merci !!!

Amanda Petosa

The team at DMV Nord is fantastic! They are so loving and caring towards our fur babies! They took really good care of my boy and sent me updates, pictures and videos of him during his stay. I am grateful that our dog was in really good hands! Thank you to the entire DMV Nord team! You are all fantastic!!! Thank you thank you thank you ???????? ????

Samuel-David Mejia

(Translated) 5 stars for 24/7 service. But they are playing with their exam prices. They verbally give me the estimate of the total cost of a visit and it turns out to be almost double when they give me the bill. I ask them how is this possible and after an invoice revision they come back to another final cost, a little cheaper. Strange are their prices for playing like that with the bill. (Original) 5 étoiles pour le service 24/7. Mais ils jouent avec leurs prix des examens. Ils me donnent verbalement l'estimation du coût total d'une visite et ça s'avère être presque le double quand ils me sortent la facture. Je leur demande comment est-ce possible et après une révision de la facture, ils reviennent à un autre coût final, un peu moins cher. Bizarres sont leurs prix pour jouer comme ça aveca facture.

Audrey Cambien

(Translated) Great customer service, well looked after and treated animals! Most, the visits possible in the evening for our hospitalized companions and especially the follow-up by Chat with photos ... I recommend !! (Original) Super service à la clientèle, animaux bien soignés et traités ! Le plus, les visites possible le soir pour nos compagnons hospitalisés et surtout le suivi par Chat avec des photos... Je recommande !!

Destiny Johnson

I had a very stressful experince at the Lachine DMV, adding to the already traumatic decison to have a dear pet put to rest. As the owner of Pet Rats, I typically only take my pets to an exotic vet for their care. One of my girls had been struggling with a tumor, which resulted in an unexpected injury/incident requiring her to be put down ASAP. My regular vet was closed until Monday morning, but reccomended DMV for emergencies. Although DMV does not typically care for exotics, they agreed to help me lay my girl to rest for around $50. I actually called twice to verify the details. After nearly 1.5 on public transit, I was greeted with a poor attitude from the receptionist. Not rude, but totally indifferent and insenstive. After taking my personal information, she flatly told me they would not be able to help me. To say the least, I was frustated. After leaving the clinic, I called to confirm they were not able to proceed, reguardless of my previous communication. They person on the phone then told me they would proceed, but I was not allowed to "assist" in the process. I had not once expressed interest in doing so. When I returned to the clinic, they tried brushing the fact that they turned me away under the rug and claimed they only told me I would not be able to assist, but that they would do the procedure. Employees acted very standoffish after I returned, I was left at the counter for a long while without an explination as to why. They attempted to charge me almost tripple the phone quote. The gem in this situation was the kind vet who reassured me my rats death was peaceful and calm. I will certainly not be returning or reccomending DMV in the future.

Jessica Willett

(Translated) They treated my dog very quickly for a rectal abset. The price for an emergency was very reasonable. Service A + (Original) Ils ont traité mon chien tres rapidement pour un abset au rectum. Le prix pour une urgence etait très raissonable. Service A+

J Kaw

This was the only place to go for my buddy, and furry family member Eddy the cat. We took him there after a routine vet visit turned into a serious issue. The DMV was the recommended place for emergencies. Because of this, it became his go-to spot for future visits. I have experienced the bright side of the DMV of getting my buddy well again, and I have also experienced the DMV when having all the best intentions at your disposal. There is really nothing left to do, but say your goodbyes together. On either occasion you might experience at the DMV. You and your buddy will also be treated with respect, be given the reality of the situation & sadly like my last visit to DMV. Some things the DMV or other clinics just can't fix. I would happily recommend the DMV to any pet owners, and more so if their pet has a special needs.

Pierre tremblay (Pierrot)

(Translated) My dog has been for a cancerous mass. The services and advice were very good. The only negative point is the complexity of reaching someone. You have to go through a messaging and I find the system laborious. Otherwise, no complaints and thank you to the staff. (Original) Mon chien a été pour une masse cancéreuse. Les services et conseils ont été très bons. Le seul point négatif est la complexité de rejoindre quelqu'un. Il faut passer par une messagerie et je trouve le système laborieux. Sinon, rien à reprocher et merci au personnel.

Ryan H

Excellent service in both English and French, with staff who genuinely care for the animals. We've been very satisfied with DMV.

Keko Williams

Our dog is very elderly and I wanted to thank DMV for all the help they've provided Kibble throughout the years.

Nicolas Xynogalas

Long waiting at time was 8 hrs

Rita Mou

(Translated) Our cat had an operation abroad following an accident. He had external fixation for a very advanced leg fracture. When we returned here to Montreal, no clinical or hospital center (emergency or not) wanted to see us. It was very frustrating. Center DMV took us urgently to clean the wound and change the bandage (it had to be changed at weekly intervals). It is true that the wait is very long for an emergency appointment but: 1- you are warned that you can leave and they will call you with news. 2- there is a sorting system. It is true that I waited a long time, but when an animal came with something severe, serious or dangerous, they did not waste time and took it immediately. All costs have been discussed with us before any intervention. During the consultation, the vet called us for any additional charges. At the end we were able to make an appointment with an orthopedist in 10 days (other clinics to dissuade us gave us appointments in 2 months!) At the consultation with Dr Gatineau, we were advised of the costs before returning to not be surprised at the end. Dr. Gatineau's recommendations were ethical, clear, he was patient with all of our questions. They gave us the x-rays and the report as a support for the outcome of their consultation in case we wanted a second opinion. They didn't force us to the most expensive treatment Unfortunately, we weren't able to take our time to make our decision, because our kitty had another accident and the binding half tore off her bone. He had to be taken immediately to an emergency for an amputation. They hospitalized our cat to keep him safe in their home. They sent us updates through their ChatDMV platform. On Monday, Dr Gatineau called us before the surgery to advise us. We also received a phone call after the surgery to let us know about its success. Everything was great. They wanted to babysit Willi for 24 hours to make sure he woke up properly. The next day we went to get him and we got them a very detailed explanation of the aftercare. It's been 5 days since the operation: The healing of the scar is very beautiful. Willi walks well with one leg less. They answer us very quickly on the platform in case we have questions (and worse we have a lot) We are truly grateful to the DMV team! to KATHERINE (I think that's her name .... the cool red haired receptionist) who told me to leave pls times so as not to wait 10 hours before we see my cat because he doesn't was not an urgent case and therefore had no priorities. month who did not understand and who was so stressed when she was super patient the first time we had come all lost and confused. seeing that I stayed I saw her manage all the animals that came ... honestly, full of people was rude to her, she kept her calm and her politeness. to JESSIE: omg jessie is perfect! all smiling, very attentive, very patient. Not just with us. We also saw her with the rest of the clients who were waiting with cases much more severe than ours ... she is so sweet and kind! to ANTOINE: veterinary assistant who loves his job. It seems he loves animals even more than humans and we like it! to Dr GATINEAU: who was very honest, understood our fears, explained in detail, took his time, with his professionalism, advised us of exact prices without surprise costs, did a great job, meticulous work, at his aftercare service . Our case was not easy, I left out a lot of detail. And in all it took us about 10 visits in a week. Your animal is a member of your family. We are used to QC not paying for medical care and that is why we find it hard to understand why it is so expensive. But medical care is expensive. You have to be ready to take responsibility. (Original) Notre chat s'est fait opéré à l'étranger suite à un accident. Il a eu une fixation externe pour une fracture de patte très avancée. Au retour ici à Montréal, aucun centre clinique ou hospitalier (urgence ou pas) voulait nous voir. C'était très frustrant. Centre DMV nous a pris en urgence pour nettoyer la plaie et changer le bandage (il fallait le changer a des intervalles de une semaine). C'Est vrai que l'attente est très longue pour un RDV d'urgence mais: 1- vous êtes avertit que vous pouvez quitter et qu'ils vont vous appeler avec des nouvelles. 2- il y a un système de triage. C'est vrai que j'ai attendu longtemps, mais lorsqu'un animal venait avec qlq chose de sévère, grave ou dangereux, ils ne perdaient pas de temps et le prenait immédiatement. Tout frais a été discuté avec nous avant n'importe quel intervention. Durant la consultation, le vet nous a appelé pour n'importe quel frais qui s'ajoutait. A la fin nous étions capable de prendre un RDV avec un orthopédiste dans 10 jours (d'autres clinique pour nous dissuader nous donnaient des rdv dans 2 mois!) A la consultation avec Dr Gatineau, on était avisé des frais avant de rentrer pour ne pas être surpris à la fin. les recommendations de Dr Gatineau était éthiques, claires, il était patient avec toutes nos questions. Ils nous a donné les radios et le rapport comme support du résultat de sa consult au cas ou nous voulions un deuxième opinion. Ils nous a pas forcés vers le traitement le plus cher Malheureusement, nous n'étions pas capable de prendre notre temps pour prendre notre décision, parce que notre minou a eu un autre accident et la fixation s'est arrachée à moitié de son os. On a dû l'emmener immédiatement en urgence pour procéder à une amputation. Ils ont hospitalisé notre chat pour le garder en sécurité chez eux. Ils nous ont envoyé des updates par leur platforme ChatDMV. Le lundi Dr Gatineau nous a appelé avant la chirurgie pour nous aviser. Nous avons reçu un coup de fil après la chirurgie aussi afin de nous aviser de son succès. Tout était top. Ils voulaient garder Willi 24h pour être sûr qu'il se réveille comme il faut. Le lendemain on est allé le chercher et on a eux des explication très détaillé de l'aftercare. Ca fait 5 jours depuis l"opération: La guérison de la cicatrice est très belle. Willi marche correctement avec une patte de moins. Ils nous répondent très rapidement sur la platforme au cas où on a des questions (et pis on en a beaucoup) Nous somme vraiement reconnaissant à l'équipe DMV! à KATHERINE (je pense c'est son nom.... la receptioniste aux cheveux rouges trop cool)qui m'avait dit de quitter pls fois pour ne pas attendre 10 heures avant qu'on voit mon chat parce qu'il n'était pas une cas urgent et donc n'avait pas de priorités. mois qui comprenait pas et qui était tellement strssée alors qu'elle était super patiente la première fois qu'on était venu toutes perdues et confuses . vu que je suis restée je l'ai vu gérer tous les animaux qui sont venus... honnetement, pleins de monde était désagréable envers elle, elle a gardé son calme et sa politesse. à JESSIE: omg jessie est parfaite! toute souriante, très à l'écoute, très patiente. Pas seulement avec nous. On l'a aussi vu avec le reste des clients qui attendaient avec des cas ben plus sévère que le notre... elle est tellement douce et gentille! à ANTOINE: assistant veterinaire qui adore sa job.ça parait qu'il adore les animaux meme plus que les humains pis on aime ça! à Dr GATINEAU: qui était très honnete, a compris nos peurs, a expliqué en détail, a pris son temps, à son professionalisme, nous a avisé des prix exact sans frais surprises, a fait du trais beau travail méticuleux, à son service aftercare. Notre cas n'était pas facile, j'ai ommis beaucoup de détail. Et en tout ça nous a pris environ 10 visites en une semaine. Votre animal c'est un membre de votre famille. On est habitué au QC de ne pas payer pour les soins médicaux et c'est pour celà qu'on trouve difficile à comprendre pourquoi c'Est aussi cher. Mais des soins médicaux ça coûte cher. Il faut être prêt à s'assumer.

ali kettani

(Translated) Very long wait and too expensive I think they are hypocrites say they like animals but they also like to be paid too much for the neat (Original) Attente tres longue et trop trop cher je trouve que ce sont des hypocrites disons qu'ils aiment bien les animaux mais il aiment bien aussi etre payé trop cher pour les soigné

duckie leebrowwski

I am so angry and I WILL NEVER COME HERE AGAIN!!! Too bad I can't go into the negative stars to rate. I am a client, not someone who wandered in asking to be treated as if I came to waste my own time. Never for a minute do I regret paying an exorbitant fee to get my pet on the road to recovery. Nor would I hesitate to pay a handsome fee elsewhere. I just don't ever abide by disrespectful attitude without particular cause. I am not unreasonable, ask one who knows me. However there is a weak link in the chain. Be well advised to avoid this place of business. If you do not pay heed, you'll soon discover the nature of their business includes an ethic less than desirable and a culture of disrespect.

Orit Idelson

Professional, friendly staff. Nice location. Our August loves to see her vet and they love her too.

Orly Leitner

I have always found DMV professional and compassionate. I have used their services in Oncology which have a fabulous team of caring individuals. Also, recently in Neurology. Every specialist is super in their field. The prices are higher but the service is exceptional.

liliana benitez

(Translated) Euthanasia is one of the worst moments, the procedure must always be explained before, at the DMV it is done too quickly, no time after the first bite (muscle relaxant), because according to the vet we must prevent the animal from waking up . In 30 years, 5 clinics, 6 animals to be euthanized, never seen that. Saying goodbye to my dog under these conditions only increased my pain. 0 professionalism. Then, the receptionist, stupid and arrogant, who makes me wait to join my animal, remained attached inside, so precious time wasted. Unfortunately, it was an emergency and we had no choice but to fall in this place in Mtl. I am outraged! (Original) L'euthanasie est un des pires moments, la procédure doit toujours être expliquée avant, au DMV cela se fait trop vite, pas de temps après la première piqûre (relaxant musculaire), car selon le vet on doit éviter que l'animal se réveille. En 30 ans, 5 cliniques, 6 animaux à euthanasier, jamais vu cela. Dire au revoir à mon chien dans ces conditions n'a fait que augmenter ma souffrance. 0 professionnalisme. Ensuite, la receptionniste, bête et arrogante, qui me fait attendre pour rejoindre mon animal, resté attaché à l'intérieur, donc un temps précieux perdu. Malheureusement a été une urgence et on n'a pas le choix de tomber dans cet endroit à Mtl. Je suis révoltée!

K Kp

Don’t know where to start with this place... 1) they will put money first and pet care second 2) they do not discuss treatment but payment 3) they take advantage of people who care about their pets 4) they give mis-information I do not recommend this place, i realize that if you have a real emergency ans it’s late, there is nowhere else to go. But if you don’t have to go, avoid this place. Go someplace, where pets are put fist and not money

michael catizone

Very good quality of care and and information to us thank you to all the Vets .technical and care givers

Robert Berube

Great service. I've been to the dmv for emergencies, followup treatment, neurology and acupuncture. Everyone there is great and they care!

Lynn Kowalski

For critical care, I have always brought my dog to the DMV Lachine.. Access to specialized medicine - neurology, internal medicine, acupuncture, physical therapy - the entire team is empathetic and compassionate.. I experienced rudeness from one of the vets and one of their customer care service reps which was the first time ever that this happened in over 3 years.. These unprecedented times have presented with unprecedented circumstances which impacted the veterinary community at large.. there is just not enough of these special people to support a huge growth of demand.. this demand is the direct result of many people who adopted fur babies during this pandemic.. Higher costs are related to the diminishing access of key expertise available in Quebec A petition to OMVQ and the Quebec government for budgets to support this network is needed desperately.. We have all benefited from the incredible gift of mental health wellness that our fur babies have provided during the pandemic.. benefiting from this wellness may of certainly decreased the pressure on the human health care network.. I will certainly do my part in petitioning.. For critical care, the DMV is the place to be.. Eros thanks this special team.. once again..

Fondy Tam

My dog went in for an emergency in the middle of the night and ended up staying for two nights. Every staff member we encountered was kind, patient, professional and knowledgeable. The admitting doctor helped counsel us on what the ideal tests we should do while giving all options and keeping costs in mind. This helped immensely in the diagnosis of our dog's condition. The discharging vet tech was very helpful in emailing diet recipes and offering aftercare support. We have brought in our dog twice before for serious allergic reactions and we were very well taken care of those two other times as well. I trust DMV Vet Centre with my beloved dogs and will go here in the future should we need them without hesitation.

Conner Morgan

Look, I know it’s expensive. But when we woke up on January 2, when almost everything in the province was closed because of the pandemic (including all the vets) the DMV was still open. A bunch of people got out of bed, put on their masks, and went to work; lots of them probably haven’t gotten a booster shot yet. Because they were there, because they went to work and literally put their health at risk, my pet got the timely treatment he needed, and he didn’t die. I think I that deserves 5 stars. We had to wait for only about 2 hours to be seen (I say “only” because they were literally the only vet open on this part of the island, and several other pets came in and were rightfully triaged before us)—I waited in the car because of the one-person-per-pet restrictions—and when we were finally seen, the vet was okay with doing it over speakerphone so both my partner and I could ask questions. He stayed overnight, giving him his medicine regularly, and we got several check-in calls and a picture sent to us. They diagnosed what was wrong within a few hours, and I thank goodness I’ve been able to keep my own job to pay for the astronomical bill. Was it a great experience? No. I took someone to the emergency room who couldn’t tell me what was wrong. But they were open when nobody else was, and my pet would most likely have died if they hadn’t been there. So sincere thanks to everyone who works there, vets, techs, and the admin staff.

Alejandra Ornelas

We had a very bad experience while our puppy was there. They didn't give us updates and they would keep us waiting on the phone for more than an hour. When they released her she was worse than when she came in and there was no conclusive diagnosis. I wouldn't go back! Finally we were able to get better service at Rive-Sud hospital.

Natalia Sandoval

More than 2h waiting for someone to answer, excellent service! I need this vet to send my dog’s test results to another vet for treatment. More than 5 days have passed ????

Josue Ayotte

I spent $180 for an emergency service where they did nothing regarding my cat's health situation. Now 3 weeks later, I have to put her down. I don't even think the person I met over there on the week end is a vet. It was most probably just a technician. This place needs to be shut down permanently as it is just a SCAM.

L Pelle

(Translated) I have just contacted them by phone, since my dog had just put a toad in its mouths and given the information found on the net, I wanted to make sure that it was not in danger. I would like to thank the woman who answered me for her professionalism, detailed explanation and politeness. It feels good good service like that! (I had called elsewhere before and it reminded me that it is good to emphasize the positive)! Thanks ???? (Original) Je viens à l’instant de les contacter par téléphone, puisque mon chien venait de se mettre un crapaud dans la gueules et étant donné les informations trouvées sur le net, je voulais m’assurer qu’elle n’était pas en danger. Je tiens à remercier la femme qui m’a répondu, pour son professionnalisme, son explication détaillé et sa politesse. Ça fait du bien du bon service comme ça! (Je venais d’appeler ailleurs avant et ça m’a rappeler qu’il est bon de souligner le positif)! Merci ????

缘绝

Very nice staffs. Excellent atmosphere. Knowledgeable doctor found my cat’s problem fast. Treated my cat with compassion. Thanks!

Luc-Gabriel Pelletier

(Translated) Always very good service and good care for our beautiful Michka (Original) Toujours un très bon service et de bons soins pour notre belle Michka

Tina Vourdakis

Animal slaughtering clinic!! We brought our beloved pet to get treated and they ended his life before it’s time! Prescribed the wrong meds and did useless tests. Anything to rob you! If you show emotions , they will drain your pocket further!!! These so called specialists need to go find another job. Our pets are not experiments but creatures we love deeply. If they don’t know what they are doing either go back to school to revamp your knowledge or get out of this profession! You stopped my dogs heart pills and then started giving to him in the end when his heart was already sick!! These are the DMV Lachine specialists!! LOL!! Money hungry clowns! You took my baby’s soul before his time! You killed my dog and made my entire family suffer deeply!! For that I will let everyone know to stay AWAY from this animal slaughtering animal clinic!!! Shame on the specialists! You have taken a pets life before it’s time! You should all feel very proud!! I’ll make sure not other pet owner feels this pain! Shame!!!

pookie kat

i am disgusted with the service offered at this vets. i took a 25$ cab ride there at 12:30 tonight. My senior chihuahua was feeling feverish and she wasnt her usual self. she was alert however, and very much concious. the receptionist took me to the tech. they weighed her. asked what was wrong. and took her away...for an hour. they took a deposit on the services and left me sitting there panicking and stressed about not being able to see my baby. younsee they DO NOT allow people to go to the "back" with their animal babies. I finally asked if i can see her.I explain that we are never apart, and she stresses when im not there...and vice versa. the receptionist tried to guilt me into feeling bad for asking to see my own dog. she sais to me she may be on somekind of "machine" and i wouldnt want to take heraway from life giving care would I? life giving??? I made her go see what they were doing with her. she comes back and tells me that they have her on OXYGEN. WHYYYYYYY?????? and why the crap are we not allowed to see our babies in the moments they need us most???? i tod her to bring her back to me. the receptionist again, in front of all the other people there tonight may i add, sais loudly to me "lemme get this straight, you want to take your dog off oxigen just so we can bring her here, to you??" waiving her hands around, and being very dramatic. after she brought her to me, i made it clear that her attitude was not only NOT needed, but very much uncalled for. its an ER. people come stressed, tired, worried. this is not a place for attitude and agression on behalf of the staff. and as for not being able to be with your pet while they examine them, this is assenine.never did get to see a vet. I was about to leave , without my deposit even. i just wanted to get out of there. the "lovely "receptionist refunded my deposit before i rushed for some fresh air , out the door! the only reason i went is because i was worried and my family vet on sherbrooke opens tomorrow morning, but i would much rather have saved myself and my chihuahua the traumatic visit, and the 50 dollars taxi round fair. what a disgusting experience. YUCK. for all those who have a car, please spend a few extra gaz dollars and go to another vet emergency , off the island or laval. this place offers the kind of service no one should have to pay for.

Valia Lestou

The care and detail to attention is what one needs at times of distress. DMV did not disappoint from a diagnostic and a follow up point of view.

Marie-Josée Lemay

(Translated) A professional team that takes the time to answer all my questions following the surgery on both knees of our dog. (Original) Une équipe professionnelle qui prend le temps de répondre à toutes mes questions suivant la chirurgie des deux genoux de notre chienne.

Louise Graham

They broke my little dogs jaw is what they said. It was just a small fracture and they removed the broken pieces. Now I find out that they removed her whole front jaw and let me bring her back to Ottawa in ecstrwam pain. They charged me slmodt $5000 dollars for that. Then the Ottawa hospital is left to tell me she is just in pain. We will give her more pain killers. That was Monday. This is now Friday and I M now told that they are not responsible for the fact that Montreal removes the front jaw and they should fix it. When I said ok call them and explain to them the problem then they say that oh that vet is not available. We will have our dentist see her for 370 and then he can quote you the price for his surgery. I have spent over 6000 to fix my dogs teeth. Now she has no teeth and in extrême pain Montreal DMV should of taken responsibility for my dogs condition and they should have offered to fix it Irresponsible people. Money hungry and that is not how you care for a dog After having 3 other operations and her guns not healing I ended up bringing her back to the Montreal dmv and they re-operates on her and kept her for 2 more weeks. Then I took her home. It took about 6 weeks for her to fully heal. She can’t eat well but is alive and well again. So I have to say thank you to Dr Lorraine for saving my dog in the end. She did it at no cost to herself. Altogether what’d paid almost 12 thousand dollars to fix her teeth. I won’t be making that mistake again. Clean your dogs teeth when you can or get a vet dentist to clean them.

Anomal Couture

(Translated) I have now been waiting for 7 hours in the waiting room just to see a vet .... I have been told since midday that there are 2 clients before my animal .. (PS ... I had called 10 minutes beforehand to find out the state of the waiting room .. which was light depending on the person on the phone) To be continued... (Original) J'attends maintenant depuis 7 heures dans la salle d'attente juste pour voir un vétérinaire.... On me dit depuis midi qu'il y a 2 clients avant mon animal .. (PS... j'avais appelé 10 minute au prealable pour connaître l'état de la salle d'attente.. qui était légère selon la personne au bout du fil ) A suivre...

desruisseaux julie

(Translated) 2 stars earned thanks to the courtesy of the staff and the supposed professionalism of the tech / md for whom I have great respect. 3 stars lost for the organizational deficit of the emergency service. First, the telephone exchange referred me to the Blainville branch. After a 40-minute drive, we hit a closed door: no vet on site for emergencies for 2 weeks ????. 30 minutes later we are in Lachine and expose the problem of Moris, a 9 year old Boston terrier: I fear a corneal affection and I am afraid that he will lose his eye since the problem is getting worse quickly and we will not succeed not to get a quick appointment at a vet. We are put into the waiting room. The vets are overwhelmed, several customers are there, including a cat who is clearly not doing well, but who is breathing well, curled up in his cage, more and more amorphous. Its owner is rightly worried: a 1 year old cat curled up in a waiting room full of unknown dogs? Who has not eaten / drunk in 2 days? He waited more than 5 hours for a technician to pick up his cat, which remained for observation afterwards. A cheerful little Yorkie (but whose owner saw fit to show up at a high price to the emergency room), also after more than 6 hours of waiting without a cursory evaluation by a technician, fell stiff to the side after vomiting. It went from "stable" to "code red" in a few seconds. Lucky One: It got him up the waiting list pretty quickly! I don't know if the dog survived, but the gentleman was howling that he had warned them of the seriousness of his condition. We cannot claim to be an emergency if we cannot provide a summary assessment by a professional quickly. ** I must point out that the animals that arrived with a risk of imminent death or damage to vital organs were taken care of quickly by the medical team. ** We left after 6 hours of waiting after having warned the reception of our departure. It was the vet in person who called us at 5 am to tell us it was Moris’s turn! What a waste of time!! This vet should have been taking a well-deserved break or working, not doing administrative tasks! We would have to cut back on the clerks who are drunk at the front desk and invest in a qualified technician for summary assessment on arrival and follow-up while waiting. * Thank you for taking the time to read this long text, which I will end by emphasizing once again the competence and empathy of the stakeholders I met, who obviously do their best in this environment. * (Original) 2 étoiles gagnées grâce à la courtoisie du personnel et le professionnalisme supposé des tech/md pour qui j’ai un grand respect. 3 étoiles perdues pour le déficit organisationnel du service d’urgence. Premièrement la centrale téléphonique m’a référé à la succursale de Blainville. Après un trajet de 40 minutes en voiture nous nous cognons sur une porte fermée: pas de vétérinaire sur place pour les urgences avant 2 semaines ????. 30 minutes plus tard nous sommes à Lachine et exposons le problème de Moris, un boston terrier de 9 ans: je crains une affection de la cornée et j’ai peur qu’il perde son oeil puisque le problème empire rapidement et que nous ne réussissions pas à obtenir un rdv rapide chez un vet. On nous installe dans la salle d’attente. Les vet sont débordés, plusieurs clients sont sur place, dont un chat qui ne va clairement pas bien, mais qui respire bien, roulé en boule dans sa cage, de plus en plus amorphe. Son propriétaire est inquiet avec raison: un chat de 1an1/2 roulé en boule dans une salle d’attente plein de chiens inconnus? Qui n’a pas mangé/bu depuis 2 jours? Il aura attendu plus de 5 heures avant qu’une technicienne prenne son chat, qui est resté en observation par la suite. Un petit yorkshire enjoué (mais dont le propriétaire a jugé bon de se présenter à gros prix aux urgences), après lui aussi plus de 6 heures d’attente sans évaluation sommaire par une technicienne , est tombé raide sur le côté après avoir vomi. Il est passé en quelques secondes de « stable » à «code rouge ». Le chanceux: ça lui a fait remonter la liste d’attente assez vite! Je ne sais pas si le chien a survécu, mais le monsieur hurlait qu’il les avait avisé de la gravité de son état. On ne peut pas se prétendre une urgence si on ne peut pas fournir une évaluation sommaire par une professionnelle et ce, rapidement. **Je dois souligner que les animaux qui sont arrivés avec un risque de mort imminente ou d’atteinte des organes vitaux ont été pris en charge rapidement par l’équipe médicale.** Nous sommes partis après 6 heures d’attente après avoir averti la réception de notre départ. C’est la vétérinaire en personne qui nous a appelé à 5 heure du matin pour nous dire que c’était au tour de Moris! Quelle perte de temps!! Cette vet aurait dû être en train de prendre une pause bien méritée ou de travailler, pas faire des tâches administratives! Il faudrait couper dans les commis qui se bidonnent à tue tête à la réception et investir dans une technicienne diplômée pour évaluation sommaire à l’arrivée et suivi dans l’attente. *Merci d’avoir pris le temps de lire ce long texte que je terminerai en soulignant de nouveau la compétence et l’empathie des intervenants rencontrés, qui font de toute évidence de leur mieux dans cet environnement.*

Stéphanie Rousseau

(Translated) I showed up in the middle of the night with my beautiful pug in respiratory distress. I was taken care of very quickly as soon as I arrived. An amazing team took care of my dog. Dre. Marie-Ève Gaudet is clearly in the right place! She is warm, kind and very empathetic. The euthanasia of my beautiful hairy love was done very smoothly and Dre. Gaudet made sure to leave me time for a final goodbye. It was a very difficult moment but the kindness of the staff members made this ordeal less traumatic. (Original) Je me suis présentée en pleine nuit avec ma belle pug en détresse respiratoire. On m'a pris en charge très rapidement dès mon arrivée. Une équipe extraordinaire s'est occupé de mon chien. Dre. Marie-Ève Gaudet est clairement au bon endroit! Elle est chaleureuse, gentille et très empathique. L'euthanasie de ma belle amour poilue s'est fait tout en douceur et Dre. Gaudet s'est assurée de me laisser du temps pour un dernier aurevoir. Ce fut un moment très difficile mais la profonde gentille des membres du personnel à rendu cette épreuve moins traumatisante.

Rachel Bussin

Saved my dog's life.

Annie N

(Translated) I had to write this. We are most impressed and grateful for the professional and kind help of Dr. Rene Lalonde who has taken care of our sick dog. He described our situation in a very different way, and we were very …

Vanessa C

They were the for me and my dog when he needed urgent care and everyone was competent and understanding. Great services.

Mike

The vet we got was rude af I do not recommend plus the minute you go there its 213$ for a consultation... the vet said I didn't want help my cat just because i didn't had 300$ for a radiography (she said he didn't need it) really horrible would not recommend. Really unprofessional

Guillaume Dubé

(Translated) After 2 visits and hallucinating bills, I swear this clinic is not worth the cost! Unnecessary, expensive examinations and alarmist diagnoses to increase the cost of treatment. Board of friends: Never set foot there! Wait for an appointment at your vet, it's better for your bank account and for the health of your pet. The worst mechanics are more honest than these mafia veterinarians! (Original) Après 2 visites et des factures hallucinantes, je vous jure que cette clinique ne vaut pas le coût! Des examens inutiles, onéreux et des diagnostiques alarmistes pour faire augmenter le coût des traitements. Conseil d'amis: Ne mettez jamais les pieds là! Attendez un rendez-vous chez votre vétérinaire, c'est mieux pour votre compte de banque et pour la santé de votre animal. Le pire des garagistes est plus honnête que ces vétérinaires mafieux !

Susan Seebeck

A caring, well run, vet service. We have been there for years; started there and stayed there.

MT Goddard

I have no words to describe how good they are.They save Mila's life. Now she's free of pain,full of energy and very happy .Thank you so very much to ALL:))

Jessy Verguet

(Translated) I was very well taken care of my Bb choit was extremely in need and I would pay the maximum for him but he was very careful and I thank for everything I give you a 100% 100% to have help my Bb Maui with your max (Original) Jais très bien été pris en main mon Bb choit étais extrêmement en besoin et jorrais payer le max pour lui mais il a été au petit soin et je remercie pour tout je vous donne un 100%100% d'avoir aider mon Bb Maui de votre max

Jessy Verguet

(Translated) I was very well taken care of my Bb choit was extremely in need and I would pay the maximum for him but he was very careful and I thank for everything I give you a 100% 100% to have help my Bb Maui with your max (Original) Jais très bien été pris en main mon Bb choit étais extrêmement en besoin et jorrais payer le max pour lui mais il a été au petit soin et je remercie pour tout je vous donne un 100%100% d'avoir aider mon Bb Maui de votre max

Attila770717

We are deeply sad???? . "Unfortunately" we have to visit this place with our baby boy Cash,(shih tzu mix) ,at Jun 14th 3 clock in the morning. Our vet take a x-ray about 8 months ago, because he's heavy breathing, she told us my boy have a big heart(failure), and pumping fluid to the lungs!! The good news is we can help him with pills to the heart and some pills for a liquid,the bad news is is not for ever, probably he has few years left.,We always give a pills twice daily! 8 months after.. 1 months ago(end of March)he's breathing heavy again, but few hours later was ok, at 13th of Jun araund 6-7pm start again, heavy breathing, we wait, maybe just a panic breathing again like last time,BIG MISTAKE ,araund 2:45am he was look different, hiding all over, start vomiting,and get very cold. We was ready to go in few minutes before 3am ,just front of my garage door in the car he was just collapsed, and basically died in my wife arms. I stop on the road and give him a CPR, in 2 min he was ok again, the DMV only 10 min away from my home, but until I arrived it's happened again, total of 2x I give him a CPR.. When we arrived he has a low heart beating, but still alive!! I can tell you a professional team waiting for us,I don't count them, but probably 5-6 people, including dr.(sorry I don't get your name). We both cry like a baby's???? The DR. was screamed to us(thank you),to tell the healthistory about my boy, she just give us only few percentage to survive,but she said maybe few days later happens again, and until he's going to suffering!! We promise to him we never let him suffer, ever!!! We just stopped them, this is our hardest decision our life!!! After few minutes the DR. coming to see us and only one thing I remember she said, " if my dog was there, I doing the same thing like you guys doing " Our heart is broken!! Our boy have only have 12 beautiful years to live ,he was look always healthy and perfect for us!! I recommend this place, 5 star ,I read a lot of negative comments, but make sure don't forget something, they are "only" a doctors,not Harry Potter working there!! Yes, I'm sure and I believe about the high price they asking,but at least they know something,they save a lot of animals,we wish to pay more just to hug 1 more time our boy!! Thanks DMV again!! I also for a postcard to send us,we going to keep it for ever!!

Angela Guay

We drove from Ottawa to Montreal to see a specialist for our dog's chronic ear infection. Everyone was so kind, helpful and knowledgeable. I felt that they really wanted to help us stop the chronic problem. I would really recommend them!

Annila18

(Translated) Worst "ever" experience! No empathy! No way to make an informed decision. We take advantage of your vulnerability and put pressure on you. They are only there to get you as much money as possible! (Original) Pire expérience "ever" ! Aucune empathie ! Pas moyen de prendre une décision éclairé. On profite de votre vulnérabilité et on vous mets de la pression. Ils ne sont là que pour vous soutirer le plus d'argent possible !

Mikael Sage

Very well treated our dog with clear explanations on the test results of our dog. The doctor took the time to answer all our questions.

Gab B

Worst receptionist ever. I came a 12:30 at night really stressed and worried for my dog. She receive me with attitude, was very rude, talk to me like i was an idiot. After she kept making annoying comments back to back i asked her to leave me with the technician cause we didn’t need her anymore (she was still standing and making rude comments looking for confrontation). For the price you pay a receptionist who understand the concept of working at the reception of an emergency room with people terrified at the idea of losing their animal is not a luxury. The technician and the vet was really caring and gave a great service.

Béatrice Bertrand

(Translated) Thank you to Dr. Planté, Dr. Paquette, Dr. Lamoureux, the assistants and the receptionists for our Miko who comes back from a distance✌ ????, it was worth it and the cost ???????? (Original) Merci à Dr Planté, Dre Paquette, Dre Lamoureux, les assistantes et les réceptionnistes pour notre Miko qui revient de loin✌ ????, cela valait le coup et le coût ????????

Céline Simard

(Translated) Very expensive, but very competent staff, with specialized services. There is no sun card, but remember, we always say that our animals are treated better than us! (Original) Très dispendieux, mais personnel très compétent, avec services spécialisés. Il n'y a pas de carte soleil, mais oublier pas, on dit toujours que nos animaux sont mieux traité que nous !

amb

waited her for hours; the vet wanted to keep my old cat overnight for i am sorry absolutely nothing - it would have cost me thousands of dollars and my cat would have been stressed for nothing .. I really feel like i was taken for a bit of a ride.

harrison Delcros

Very nice and professional team I loved the experience and especially my dog !! thank you very much keep focus and don't change anything

caro philli

(Translated) I had an excellent experience with DMV. Despite some concerns after reading negative reviews here, I can say that I was quite reassured and satisfied by the care my cat received. Veterinarians and technicians were caring and caring. They saved my cat's life while respecting the agreed budget. The costs might well surprise some if the expectations are not quite realistic. Unfortunately cats do not have a sun chart like us. If you have already seen a hospital bill without health insurance, recognize that the same costs apply to the care and welfare of an animal. I recovered my cat in better shape and true to himself, and I am extremely grateful. (Original) J'ai eu une excellente expérience avec le DMV. Malgré des inquiétudes après avoir lu des commentaires négatifs ici, je peux dire que j'ai été tout à fait rassurée et satisfaite par les soins que mon chat a reçu. Les vétérinaires, techniciens et techniciennes ont été attentionnés et bienveillants. Ils ont sauvé la vie de mon chat tout en respectant le budget convenu. Les coûts pourraient bien en surprendre quelques uns si les attentes ne sont pas tout à fait réalistes. Malheureusement les chats n'ont pas de carte soleil comme nous. Si vous avez déjà vu une facture d'hospitalisation sans l'assurance maladie, reconnaissez que les mêmes coûts s'appliquent pour les soins et le bien-être d'un animal. J'ai récupéré mon chat en meilleure forme et fidèle à lui-même, et j'en suis extrêmement reconnaissante.

caroline bergeron

(Translated) In short: poor communication, lack of organization. I received contradictory and erroneous information, employees and veterinarians would really benefit from communicating with each other. Definitely not suitable for people with low or middle income. Very expensive services. I was offered (twice, by two different employees) a "website where it is very easy to get credit", in case I can't get credit with Accord D to pay for the surgery of my cat. I find it completely irresponsible for a business to recommend the services of a loan shark to people who cannot afford their services. Administrative side: lack of organization, poor internal communication. On the phone, a veterinarian and an assistant told me about payment deferral options, invited me to call back (rather than transfer my call) to speak to the receptionist. I remind, at the reception, I am told that this type of arrangement is no longer possible, before telling me that finally yes, it is possible to do business with Accord D. They say that they will call me back, and we don't do it. The next day, an assistant calls me to ask me if I want to confirm my appointment (without having received the information I requested). I call back the receptionist, who gives me an extension number that does not work, which brings me back to the initial mailbox. A real headache. Care: Positive: the veterinarian seemed professional on the phone, and called me back to answer my questions about my cat's health. (Original) En bref : mauvaise communication, manque d’organisation. J’ai reçu des informations contradictoires et erronnées, les employés et vétérinaires gagneraient vraiment à communiquer entre eux. Définitivement pas adapté aux personnes à faible ou moyen revenu. Services très dispendieux. On m’a proposé (à deux reprises, par deux employés différents) un « site web où il est très facile d’obtenir du crédit », au cas où je n’arriverais pas à obtenir du crédit avec Accord D pour payer la chirurgie de mon chat. Je trouve complètement irresponsable pour une entreprise de recommander les services d’un usurier aux personnes ne pouvant se permettre leurs services. Côté administratif : manque d’organisation, mauvaise communication à l’interne. Au téléphone, un vétérinaire et une assistante m’ont parlé d’options d’étalement de paiement, m’ont invité à rappeller (plutôt que de transférer mon appel) pour parler à la réceptionniste. Je rappelle, à la réception, on m’affirme que ce type d’arragement n’est plus possible, avant de me dire que finalement oui, il est possible de faire affaire avec Accord D. On dit qu’on va me rappeler, et on ne le fait pas. Le lendemain, une assistante m’appelle pour me demander si je veux confirmer mon rendez-vous (sans que j’aie eu les informations que j’avais demandées). Je rappelle la réceptionniste, qui me donne un numéro de poste qui ne fonctionne pas, ce qui me ramène à la boîte vocale initiale. Un véritable casse-tête. Côté soins : Point positif : le vétérinaire m’a semblé professionnel au téléphone, et m’a rappelé pour répondre à mes questions sur la santé de mon chat.

Aurélie Ferrarin

(Translated) They have after 3 hours of waiting announced a price of $ 3800 to my friend who unfortunately did not have this sum no opportunity to pay in several times. No compassion. And he said to him either it is pricked or you abandoned a cat not even a year for a broken leg c is inioble! (Original) Ils ont après 3h d attente annoncé un prix de 3800$ à mon amie qui n avait malheureusement pas cette somme aucune possibilité de payer en plusieurs fois. Aucune compassion. Et il lui on dit soit on le pique soit vous l abandonné un chat de même pas un an pour une patte cassé c est inioble!!!

Caspie

My cat goes here for Oncology (Cancer) treatments and care. Considering the cancer is in his head and claimed his eye in November 2020 and it is now March 2021 with him still alive and comfortable; I would say the Oncology team at the DMV in Lachine is the best. I would highly recommend them to anyone that needs help/care for their pet.

Melanie Coderre

(Translated) For 24h emergency very professional, comprehensive veterinarian and offers extremely fast emergency service. Only downside ... the price of care is very expensive but when it is financially possible to go, you will have a quick response to the condition of your pet for which you are concerned. Cutting edge technology. The preventive measures related to covid are very well respected. Wearing the laser is compulsory and 1 customer enters at a time. (Original) Pour urgence 24h tres professionnel, veterinaire comprehensif et offre un service durgence extremelznt rapide. Seul bémol ...le prix des soins est tres cher mais lorsque cest possible financierement dy aller ,vous aurez une reponse rapide à letat de votre animal de xompagnie pour lequel vous vous faites du soucis. Fine pointe de la technologie. Les mesures preventives en lien avec la covid sont tres bien respecter. Port du lasque obligatoire et 1 client y entre à la fois.

Marc-Andre Gerbeau

(Translated) Their professional concerns and personal interest are second to none. Thank you for taking care of our families :) (Original) Leur soucis professionel et intérêt personnel est hors pairs. Merci de prendre soin de nos familles :)

Annabelle Godin

(Translated) Excellent service. I am extremely grateful for the attention and care my dog receives from Dr.Javard and his team. (Original) Excellent service. Je suis extrêmement reconnaissante de l’attention et des soins apportés à mon chien, par Dr.Javard et son équipe.

Les aventures de Lou-Ann

Mon chat kimo est allé pour la pillule radioactive en mars 2021. 14 ans prises de sang ok il avait hyperthyroidie et cardiomyopathie évaluée il y a 5 ans. La vétérinaire n'avait pas jugé nécessaire de faire une échographie cardiaque avant la pillule Je lui avais très bien dit que si c'était mieux pas de problème c'était mon petit gars mon kimo...je ne voulais prendre aucune chance pour sa santé...et bien 3 jours après la pillule Kimo à decompensé...et je l'ai fait euthanasié de force majeure car là c'était rendu trop grave...j'estime avoir mal été conseillée et guidée et on me disait que ce traitement est certain à 99% et la surveillance la nuit me semble douteuse car kimo a eu son malaise la nuit...a-t-il souffert toute la nuit !!!?? et cependant quand euthanasie était complétée mon chat encore chaud la dame est venue avec la machine à guichet pour me faire payer le traitement entier....éventuellement j'ai eu un maigre remboursement...et kimo qui est MORT...ce fut des moments dramatiques qui me hantent encore....

Maxime Perron

(Translated) Immediately when we enter the place we understand that they are real pro! Already the woman at the counter greeted me with a big smile and a lot of respect. I then met Dr. Franck J. Ollivier (specialist in …

Bexie Brooks

Wonderful, caring staff. I really trusted them to be honest with me about my gravely ill cat, and they were. Highly professional.

Juan Carlos Camayo

I was thinking about going this place because of some bad reviews, but it was the only one open and I’ve decided to give it try. Let me start with people at the front desk, they are very nice, they were kind to me and to my dog. I’m not going to lie... prices are way to hi, they will charge you 215 dollar for just an overview check of your pet. And then after you will have to pay for the medicine, treatment or hospitalization which it reasonable. My case in particular was positive, the treatment worked, veterinarian explained well and as I said was kind to me and my little one. Overall, I do recommend the place but although I’m going to tell you to expect overpriced bills and charges.

Maxine Leopardi

Dre Ledoux and all the staff was very kind and caring, thank you so much for your patience and understanding, even offering me, the human, water to avoid dehydration from crying. They are also very efficient despite covid times. Thank you to everyone ♥️♥️ #NOMV

MadyMusic Official

Always a good service, sometimes faster than others. A little pricey, but pet owners know availability and timing are more important when the furry child is not doing well... highly recommend and for sure will return.

alanis vasquez

FALSE INFORMATION.. THEY WANT MONEY Brought my dog there when she was 2 years old, she had difficulty to walk it was the first time this happened to us, we brought her at 11pm The cost for the check up was 140$ They told us that they needed to clean her stomach and that the cost would be 800$. my parents decided that it was too expensive so the next morning we brought her to our local, recommended vet, they told us that she had OTITIS. the check up was half the price (70$) and they sold us a product for her ears at 10$... very disapointed

Ashley H

I went to Centre DMV for my first time last night unexpectedly for my grandmother's cat. I was seen within an hour, and the whole process was about 6 hours, mainly because of various tests being done. Dalia, the vet, was very kind, explained everything in detail and I felt I could trust her. In an environment which I expected to be nothing but stress for the employees, she was very calm on the outside. Yes it's expensive, but was worth it for me. Otherwise, everyone was really polite and I would come back if I have an emergency.

Robert Mindbender

Needs to calm down on prices and lower them big time. Thieves and scan artists. All they care about is money

Fred Spivock

The staff and doctors were nice and I cannot say anything bad about them (and I hope they don't take this personally) but the price their business charged me was definitely robbery. A 165$ consulting fee and eye drops that cost 180$?! I understand that an emergency clinic will be more than a regular vet visit but a simple eye exam and some drops cost more than the spade surgery my cat had at her vets. I feel a bit cheated and I hope someone opens up a clinic that charges fairly.

Martine St-Denis

(Translated) Friendly staff (Original) Personnel accueillant

Mickael Leggo

(Translated) let me go with my dog who is bleeding, telling me that the operation is $ 7-8000 plus 1200 a day there while everywhere else it is between $ 2-3000 I managed to operate on my dog for $ 1600 no longer just for a diagnosis he my charge $ 500 his for the money wt no our baby and i ask if you had any financing options and see me said no my dog had emergency surgery yesterday with prose of blood the cone prescription for 1600 $ to reply to your comment below (Original) me laissez partir avec mon chien qui se vide de son sang en me disant que l opération est de 7-8000$ plus 1200 par jour la a tandis que partout ailleur cest entre 2-3000$ jai reussi a operer mon chien pour 1600$ de plus juste poir un diagnostic il mon charger 500$ son la pour largent wt non nos bébé et jai demander si vous aviez des options de financement et vois m avez dit non mon chien a été opéré d urgence hier avec prose de sang le cone prescription pour 1600$ poir repondre a votre commentaire si dessous

Guy Gears

Knowledgeable about worms. From the description I gave. But the operator (ext 0) keped telling me to go buy meds from another store. But wanted me to bring my cat there....

Marianne PR

(Translated) I went to the Montreal DMV urgently for my dog when he had a herniated disc caused by another veterinary clinic. All the staff were attentive and sensitive to my dog. He is already being followed elsewhere for his behavioral problems and generalized anxiety and they took the time to fully understand his file while reviewing him. No waste of time. They offered us several treatment options ranging from medication to surgery. They took the time to reassure us and explain the whole process. The prices are a bit expensive but when you go in an emergency, you want the best, and that comes at a price. We had a few follow-up appointments and they all went just as well. Two years later we returned to see them for an eye infection. Although it was not at all an emergency especially next to the bloody dog who arrived after us, they took the time to follow up. Definitely my best experience with a veterinary clinic despite the reason for our visit !! (Original) Je suis allée au DMV Montréal en urgence pour mon chien lorsqu'il a fait une hernie discale causé par une autre clinique vétérinaire. Tout le personnel était attentif et délicats avec mon chien. Il est déjà suivi ailleurs pour ses troubles du comportement et son anxiété généralisée et ils ont pris le temps de bien comprendre son dossier tout en l'examinant. Aucune perte de temps. Ils nous ont proposés plusieurs options de traitement allant de la médication à la chirurgie. Ils ont pris le temps de nous rassurer et expliquer tout le processus. Les prix sont un peu cher mais quand on va dans une urgence, on veux les meilleurs, et ça a un prix. Nous avons eu quelques rendez-vous de suivi et ils se sont tous aussi bien passés. Deux ans plus tard nous sommes retournées les voir pour une infection à l'œil. Malgré que ce n'était pas du tout une urgence surtout à coté du chien en sang qui est arrivé après nous, ils ont pris le temps de faire son suivi. Définitivement ma meilleure expérience avec une clinique vétérinaire malgré la raison de notre visite !!

Carolyn Lenczinski

I brought my dog to the clinic today after she ingested the fumes from my ventolin (which is highly toxic) and they took great care of my fur baby. A special thank-you to Dre. Charbonneau for being so caring and doing everything in her power to help Harley and I.

Susan Nimbley

I only use this place in case of emergency. It is seriously overpriced and I always feel like 'just another number' as opposed to a valued customer.

Benoît Brière

(Translated) Almost two months ago, we had to euthanize our 13 year old dog, sick and at the end of his life. Terrible time for my girlfriend, our daughter and myself. Writing this still brings tears to my eyes. But I MUST congratulate Dr. Pierre Lassonde who came to our home very quickly to perform this special act. Dr Lassonde has shown an empathy, a gentleness, a patience, an understanding out of the ordinary. It's really hard to explain how much good this man has done us at a time when it seems impossible to find anything positive. The professionalism, experience and skill of Dr. Lassonde allowed our companion to leave us gently, alleviated from his end-of-life pains, and peacefully. It’s the one and almost impossible solace that we could be given, and Dr. Lassonde has achieved it beyond what I could have imagined. I wish all living things to have such a worthy end. From the three of us Dr Lassonde, Thank you thank you and thank you again. (Original) Il y a près de deux mois, nous avons dû faire euthanasier notre chien de 13 ans, malade et en fin de vie. Terrible moment pour ma blonde, notre fille et moi-même. Écrire ceci me fait encore monter les larmes aux yeux. Mais je me DOIS de féliciter le docteur Pierre Lassonde qui est venu à notre domicile très rapidement pour poser cet acte spécial. Dr Lassonde a fait preuve d'une empathie, d'une douceur, d'une patience, d'une compréhension hors de l'ordinaire. C'est vraiment difficile d'expliquer à quel point cet homme nous a fait du bien dans un moment où il semble impossible de trouver quoi que ce soit de positif. Le professionnalisme, l'expérience et l'habileté du Dr Lassonde ont permit à notre compagnon de nous quitter en douceur, apaisé de ses douleurs de fin de vie, et paisiblement. C’est le seul et quasi impossible réconfort qu’on pouvait nous apporter, et Dr Lassonde y est arrivé au-delà de ce que j’aurais pu imaginer. Je souhaite à tout être vivant de connaître une fin aussi digne. De nous trois Dr Lassonde, Merci merci et encore merci.

Christina Hickey

The people I was in contact with seemed like they cared, from the receptionist to the workers I have no complaints. The vetinarian who I never saw because of covid, they contact you on the phone was very worried for my cat, and explained all my options. Yes, its expensive overall, but its open 24 hours so thats all that counts. I was treated humanely, unfortunately it wasnt a happy ending but it cant always be.....merci ????

C.M. Limousine

Terrible,terrible,terrible... had my dog operated from them and they left stitches in him that later got badly infected....after calling to complain was told that there was nothing they can do... take your pet elsewhere... all they want is your money and couldn’t care less about the wellbeing of your pet!

Hugo Gendreau

(Translated) A professional and attentive team. They took care of the urgency of our 8 month old cat and we were well accompanied and guided to recovery at home. (Original) Une équipe professionnelle et à l'écoute. Ils ont pris en charge l'urgence de notre chat de 8 mois et nous avons été bien accompagné et guidé jusqu'au rétablissement à la maison.

Lana Romandini

AVOID AT ALL COSTS!! Two experiences on two separate occasions and the incompetence is mind boggling.

Aly b

(Translated) I don't understand a certain line on the bill. The bill goes back to around $ 4,360. In my opinion, it is exaggerated to the line of the price of surgery which is at the min. For 50 minutes of surgery, they charged me $ 925 for a plate and screw operation and that's just the price of the person operating. Almost $ 1,000 an hour, I feel a bit stolen. It is really expensive. Shop around before because there are far less places for the same services. (Original) Je ne comprends pas a une certaine ligne de la facture. La facture remonte à environ 4360$. Selon moi, c'est exagérée a la ligne du prix de chirugie qui est à la min. Pour 50min de chirurgie, ils m'ont chargé 925$ pour une operation de plaque et vis et ca cest juste le prix de la personne qui opère. Quasiment 1000$ à l'heure, je me sens un peu volé. Cest vraiment cher. Magasiner vos prix avant car il y a des endroits beaucoup moins pour le meme services.

MVP Design

I feel really bad for the people who have posted about their negative experience with DMV. There is nothing worse than feeling like we're not getting the best attention for our animal when we are already so stressed about their well being. I felt the need to share my more positive experience. I came to DMV on a Sunday morning, my little Yorkie had been having very bloody diarrhea and of course, it was alarming enough for us to find an emergency pet clinic right away. We registered quickly and a vet tech came right away to weigh our dog and ask what was going on. After that, the wait was quite long, we did spend a few hours there ( almost 4 from when we came in to when we left ) however, we could see other animals coming in that were in very bad condition so naturally, they were prioritized. This happened a few times but that only made me feel better knowing that if ever our animal was in great danger, it would be taken care of right away. The staff also came to see us more than once to apologize for the delay, which we appreciated. They brought us a little bowl of water for the dog. We didn't feel like we were just ignored as we quietly stressed about our dog. When we did get to see the vet, Dr Raphaël Tremblay ( Merci encore Raphaël !! ) was patient and very reassuring. He took his time to listen to us and explain everything, always making sure our questions were answered. We did not feel rushed at any point. As for the fees, we feel that everything was reasonable, the examination fee was disclosed to us as soon as we came in and considering it is an "emergency" service, it was not exaggerated. Thank you to everyone at DMV for making the best of a very stressful moment for us and our little "Baci"

Trekki Mistress

(Translated) Unless you are REALLY badly taken, do not go to this place. Yes the customer service is good, and I hope because you will pay in sacrament .... Hospitalization at 1000.00 and more per day to finally make you say that you still need to do tests .... They play with the emotions of people it is part of the experience. I never knew what my cat was, and after 5000 I would never know it either. The Mafia of veterinarians. Very disappointed and sad. (Original) A moin d'etre VRAIMENT mal pris, n'allez pas a cet endroit. Oui le service a la clientele es bon, et j'espere bien car vous aller payer en sacrament.... Hospitalisation a 1000.00 et plus par jour pour finalement te faire dire qu'il faut encore faire des tests....Ils jouent avec les emotions des gens ca fait partie de l'experience. Je n'ai jamais su ce qu''il avais mon chat, et apres 5000 je ne le saurais jamais non plus. La mafia des veterinaires.Tres decu et triste.

Nicoleta L.

I am recommending this clinic to all pet owners who put their pets above money. Yes, the cost of medical care is expensive but do not forget dogs do not have a medicare. If any of you would know how much human care cost in fact ( I do because I work in the human hospital)you would not make any comments about your vet bill. The care my dog had during her surgery plus the 3 visits post op were all excellent and included in the general price. So yes, I would recommend this clinic and especially Dr Jerome Plante who gave my dg her life back.

Zac Aho

(Translated) No phone service, the animal has time to die before receiving an answer. (Original) Pas de service téléphonique, l’animal a le temps de mourir avant d’avoir une réponse.

Mylène Mouffe

(Translated) I had to go 2x in 6 months at the service point in Blainville for 2 different dogs. I couldn't save the first from sepsis, but the second just came home from his poisoning. In both cases, excellent service. Obviously we pay the price for the quality and the emergency service, but it is legitimate and without them a lot of animals on the north shore would not have a chance. I would like a clinic one day closer to the upper Laurentians, however (Original) J'ai dû y aller 2x en 6 mois au point de service de Blainville pour 2 chiens differents. Je n'ai pas pu sauver le premier d'une septicémie, mais le deuxième vient de rentrer à la maison de son intoxication. Dans les 2 cas, excellent service. Évidemment on paie le prix pour la qualité et le service d'urgence, mais c'est légitime et sans eux énormément d'animaux sur la rive nord n'auraient pas leur chance. Je souhaite un jour une clinique plus près des hautes Laurentides par contre

Steph L

I'm very pleased with the treatment my sick cat received at the DMV. The vets were extremely professional and they called me to let me know how he was doing every day and told me I could visit him any time I wanted. They even have private meeting rooms where you can be alone with your pet to comfort him/her. The vets work extremely hard and i'm so grateful for this. Thank you, DMV for taking amazing care of Felix and extending his life for a few more days.

Trevor Grigg

Absolutely first class care for my dog, who had torn both ACLs in his hind legs. The entire process -- from pre-op to post-op and rehabilitation -- were exceptional. The price was significant, but you get what you pay for!

carolyne perreault

(Translated) I had a great experience at the Dorval DMV. I was immediately put at ease by the professional and attentive staff. The vet and the technician took the time to explain the procedures to me and I loved the messaging service that allows us to communicate and have photos of our animal when it is hospitalized. Should an emergency arise again, I would not hesitate to return. (Original) J'ai eu une très belle expérience au DMV de Dorval. J'ai tout de suite été mis en confiance par le personnel professionnel et attentif. La vétérinaire et la technicienne ont bien pris le temps de m'expliquer les procédures et j'ai adoré le service de messagerie qui nous permet de communiquer et d'avoir des photos de notre animal lorsqu'il est hospitalisé. Si une urgence devait se présenter encore, je n'hésiterais pas à y retourner.

carolyne perreault

(Translated) I had a great experience at the Dorval DMV. I was immediately put at ease by the professional and attentive staff. The vet and the technician took the time to explain the procedures to me and I loved the messaging service that allows us to communicate and have photos of our animal when it is hospitalized. Should an emergency arise again, I would not hesitate to return. (Original) J'ai eu une très belle expérience au DMV de Dorval. J'ai tout de suite été mis en confiance par le personnel professionnel et attentif. La vétérinaire et la technicienne ont bien pris le temps de m'expliquer les procédures et j'ai adoré le service de messagerie qui nous permet de communiquer et d'avoir des photos de notre animal lorsqu'il est hospitalisé. Si une urgence devait se présenter encore, je n'hésiterais pas à y retourner.

Sarah Bockus

TL;DR: I am incredibly happy that I chose the DMV Veterinary Center! The technicians and vets working at the DMV Vet Center are incredibly client focused, patient, and very good at what they do. After three regular vets told me I needed to get surgery on my Aussie Shep, the specialist Dr Gatineau immediately could tell that this was not the case. He ran a couple of confirmation reviews (xrays, etc) and advised me properly. I left with a significantly cheaper bill than expected as well as an actual solution and long-term plan for my dog. The technicians showed me how to medicate my dog properly and followed up with instructions by email. I immediately saw changes in my dog that showed that everything was working, after literally 3 years of seeking help from my regular vet office. The prices reflect the specialists and staff they employ, but it is genuinely worth it.

Jeannine Betts

Very professional staff and empathetic towards my circumstance. The two employees who greet you at the front are very helpful and considerate to assist someone who has no vehicle (I visited the centre when it was -18 and they had seating inside available for me). Even though I can't be in the room with my pet due to Covid regulations I felt the personalized touch of the vet calling your cell phone to update you on your animals condition was the next best thing. While I hope my pet doesn't have an emergency need for a long time if he does I'll gladly go to the DMV.

shabnam jamshidbeigy

The best for critical care. They put something for drink so when you wait for longtime you can serve. My vet was a young , but he was really good and knowledgeable.

daniel dagnino

(Translated) The price is worth the service, nothing to say very good service …

Claude Gagnon

(Translated) Great ! They all looked after my Huxley well. I had calls from neurology specialists up to 2 times a day during the whole time of my dog's hospitalization to give me follow-ups in addition to all the times when I called myself and the veterinarian a technician took the time to speak to me. Nothing to say about the service and care! They trusted me :) Listed invoice, yes it is expensive but for the care, examination day AND night, 24 hour surveillance and all the follow-ups by the neurology department, I expected to pay much more for a stay of 3 days! (Original) Super ! Ils se sont tous bien occupé de mon Huxley. J'ai eu des appels des spécialistes en neurologie jusqu'à 2 fois par jour durant tout le temps de l'hospitalisation de mon chien pour me donner des suivis en plus tout toutes les fois où j'ai moi même appelé et que le vétérinaire un technicienne prenaient le temps de me parler. Rien a redire sur le service et les soins ! Ils ont m'a confiance :) Coté facture, oui c'est dispendieux mais pour les soins, examen jour ET nuit, la surveillance 24h sur 24 et tous les suivis par le département de neurologie, je m'attendais a payer bien plus pour un séjour de 3 jours !

Just Sindy

Jan 2019 my dog had a fall from the bed and had a detached vertebra. Cries and yell had me rushing to the dmv at 9pm Monday night. They took him right away and went to work on relieving his pain started their tests. Neurologists recommended their plan of action and we did not hesitate or even consider the cost. They were able to determine the issue and he was brought home with a neck brace. Never to jump or run due to his weak vertebrae. We had several follow ups, late night calls, questions, and the doctor kept in touch for months. April 2019 he is running and happy. You would never think he was injured. We are so grateful for the DMV, their staff and their doctors. We wouldn't have our little shipooh today if it wasnt for them????

Cristel Brohart

(Translated) * Lachine * They saved my dog after seeing several vets. They have excellent specialist on site! It's not cheap for sure (like all vets) but a specialist has to pay and you can see the difference! Many thanks to the whole team. Special thanks to Dre Juliette Côté and Dre Roseline Lorrain. (Original) *Lachine* Ils ont sauvé mon chien après avoir vue plusieurs vétérinaires . Ils ont d'excellentes spécialiste sur place ! C'est pas donné c'est certain ( comme tout les vet ) mais un spécialiste ça se paye et on voit la différence ! Mille merci à tout l'équipe . Un merci spécial à Dre Juliette côté et Dre Roseline Lorrain .

Amanda Elias Minero

(Translated) Even though I lost my cat, it's a good, welcoming place and they are there to help you! (Original) Même si j’ai perdue mon chat, c’est une bonne place, accueillante et ils sont là pour vous aider!

Clara Bajraktari

DONT TRUST THIS PLACE!!! Terrible seevice all they want is money. You may come across one good vet, but they are money grabbers!! A surgery for 5000$ I can get my vet to do it for under 500$ with good service and a healthy cat.

Chloe S

We took our pup to the DMV Lachine for TPLO surgery. This was relatively sudden and unexpected and we were very anxious. Dr. Gatineau and his team (especially Laura Villard) were so kind and compassionate throughout this process. The team is so knowledgeable and Laura was quick to answer our questions and provide reassurance about all of our concerns, no matter how small. Thank you so much for the care and attention!

Rox-Loulou Charlie

(Translated) I consulted Dr. Beaumier, in order to have the opinion of a specialist concerning the condition of my small dog. First, his gentle approach immediately put my Luna at ease. I didn't even feel like we were at the vet's, she seemed so comfortable and even happy to be there. Dr. Beaumier took the time to know the story of my little dog and to answer all my questions. She is without a doubt the best cardiologist a dog can have. It offers unparalleled service and expertise. I was delighted with my visit. It is a beautiful discovery this clinic. I give a perfect grade. (Original) J'ai consulté Dre Beaumier, afin d'avoir l'avis d'un(e) spécialiste concernant la condition de mon petit chien. Premièrement, son approche douce a immédiatement mis ma Luna en confiance. Je n'avais même pas l'impression qu'on se trouvait chez le vétérinaire tellement elle semblait comfortable et même heureuse d'y être. Dre Beaumier a pris le temps de bien connaître l'histoire de ma petite chienne et de répondre à toutes mes questions. Elle est sans aucun doute la meilleure cardiologue qu'un chien puisse avoir. Elle offre un service et une expertise hors pair. J'ai été ravie par ma visite. C'est une belle découverte cette clinique. Je donne une note parfaite.

Mi Machado

(Translated) I would like to take a few moments to thank you for your dedication and passion for our pets (often our children) I am really happy to have looked after my daughter in your clinic, without fail I will refer you as a center for any treatment animal, a hello to Tania at the reception, Thank you very much for your help. I will come to visit you soon for my follow-up .. Sock. (Original) J’aimerais prendre quelques instant pour vous remercier pour votre dévouement et passion pour nos animaux de compagnie ( souvent sont nos enfants ) je suis vraiment content d’avoir soigne ma fille dans votre clinique, sans faute je vais vous référer comme centre pour tout traitement animalier, un petit coucou a Tania a l’accueil, Merci énormément pour votre aide. Je viendrais vous rendre visite bientôt pour mon suivi..Chaussette.

Elizabeth Ashley

The only reason I am giving this place 2 stars, is because I was lucky enough to deal with someone who worked there who was nothing but wonderful. I understand vets are not cheap, but wow this place is expensive... I had to make the very very hard decision to let go of my 13 year old cat. He was extremely sick, and the whole experience was very traumatic. I really hope that behind closed doors, they did everything they could. Because when they brought him out, he seemed so stressed and didnt look like himself at all. Yes he was sick, but up until I brought him there, he was always a very happy boy... so who even knows what happens back there.. i dont want to know, it breaks my heart....I will not name doctors, but the two that I saw on different days lacked compassion and empathy and you could tell they just wanted to get it over with as fast as possible.. as if my cat & I were just another number. BUT, one of the assistants/front desk workers, her name is Roxanne... deserves the recognition because she was sweet, patient, kind and most importantly she was extremely compassionate. You can tell she genuinely loves animals and cares a lot, and wants to help as much as she can. This was one of the most difficult days of my life... and she made it a little easier.

Siamak Arbatani

They have rude staff. The lady at reception was very rude at her best. They also do not write file notes precisely.

Linda Lalonde

(Translated) The Dmv center in Lachine is the one that I have been working with for over 20 years. The amazing Dr. Planté is the surgeon I have known for a very long time. He is very human with my dogs, I have 4 of which 3 are very large dogs and a small one! He used to care for my 2 other Rottweilers before. I have 2 Bullmastiffs, a Rottweiler and a small chihuahua also 15 years old. Dr Planté has always been able to take good care of my dogs and give me recovery advice with great success! For my chihuahua, Dr Boileau (cardiological) is fantastic, he has been successfully treating my chihuahua for a few years for his heart problem! I recently had the chance to know Dr Gatineau who did a TPLO on "Boss" my Bullmastiff because Dr Planté was not there (he had made Tyson my other Bullmastiff) And he is a person who listens to these patients and us the master I prefer to say "mom" because my dogs are my children! Dr Gatineau after my dog's surgery to detect that something was not going well with him not for the back TPLO but a problem with the front paw. To make a long story short he finally found the problem which was cancer! And no it was not on any test before doing the TPLO that he had cancer ..... he referred us to Dr Calvalido (oncologist) at the same DMV and was not sure that my dog would survive because he has a very severe cancer ... arrived there thinking that it was unfortunately euthanasia and had the choice to try chemotherapy treatment and to all our great surprise my dog is doing much better and he is doing 3 months that he lives very well without pain !! So I don't have to tell you that these doctors are doing a remarkable job !!! Thank you very much Dr Calvalido! And what about the technicians, especially in oncology, who make me smile before and after each treatment !! I want them named because they, they deserve it! Andréanne, Éric and Élianne. Thanks for your great job and loving Boss! You have a big heart! I know people may think I'm a little too much, excused the word "flipped" with my dogs and yes it's very expensive I don't deny it but my dogs are my children and they do everything for me and why I don't would not do the same for them! It's unconditional for them and the same for me! The Lachine Dmv has some wonderful, knowledgeable specialists in their field and I value these people with all my heart. So a big thank you to all the people who work there and provide the best care to our animals that we love so much !! I definitely recommend this establishment !! (Original) Le centre Dmv de Lachine est celui que je côtoie depuis plus de 20 ans . L’incroyable Dr Planté est le chirurgien que je connais depuis très longtemps. Il est très humain avec mes chiens j’en ai 4 dont 3 très gros chiens et un petit! Il à soigner mes 2 autres Rottweilers auparavant. J’ai 2 Bullmastiffs, un Rottweiler et un petit chihuahua aussi de 15 ans. Dr Planté a toujours su prendre grand soin de mes chiens et me donner des conseils de rétablissement avec grand succès! Pour mon chihuahua le Dr Boileau (cardiologique) est fantastique il soigne mon chihuahua depuis qq années pour son problème cardiaque avec succès! J’ai récemment eu la chance de connaître Dr Gatineau qui a fait une TPLO sur « Boss » mon Bullmastiff car Dr Planté n’était pas là ( il avait fait Tyson mon autre Bullmastiff) Et il est une personne à l’écoute de ces patients et nous le maître je préfère dire « maman » car mes chiens son mes enfants! Dr Gatineau après la chirurgie de mon chien à déceler que qq chose n’allait pas bien avec lui pas pour la TPLO arrière mais un problème à la patte avant. Pour faire une histoire courte il a finalement trouver le problème qui était le cancer ! Et non ce n’était pas sur aucun teste avant de faire la TPLO qu’il avait le cancer.....il nous as référé au Dr Calvalido ( oncologist) du même DMV et ont était pas sûr que mon chien aller survivre car il a un cancer très sévère... ont est arrivé là en pensant que c’était malheureusement l’euthanasie et ont a eu le choix d’essayer un traitement de chimiothérapie et à tous notre grande surprise mon chien vas beaucoup mieux et sa fait 3 mois qu’il vie très bien sans douleur!! Alors je n’ai pas à vous dire que ces médecins font un travail remarquable!!! Merci infiniment Dr Calvalido! Et que dire des techniciens(nes) surtout en oncologie qui me rendre le sourire avant et après chaque traitements!! Je veux les nommés car ils, elles le méritent! Andréanne ,Éric et Élianne. Merci pour votre excellent travail et d’aimer Boss ! Vous avez un grand cœur! Je sais les gens peuvent penser que je suis un peu trop, excusé le mot « capoté » avec mes chiens et oui c’est très dispendieux je ne le nie pas mais mes chiens sont mes enfants et il fonts toute pour moi et pourquoi je ne ferais pas la même chose pour eux ! C’est inconditionnel pour eux et de même pour moi! Le Dmv de Lachine offres des spécialistes formidables et très connaissant dans leur domaine et j’apprécie ces personnes de tout mon cœur. Alors un gros merci à tous les gens qui y travaillent et apporte les meilleurs soins à nos animaux qu’on aime tant!! Je recommande définitivement cette établissement!!

Fannie Trepanier

(Translated) Following his ultrasound, our dog exhibited a behavior that worried us ... he was in pain for 2 days. We finally went to another clinic .. he has dislocations in his hind legs. (Original) Suite à son écographie, notre chien a présenté un comportement qui nous inquiétait ...il a été en douleur 2 jours. Nous avons finalement consulté dans un autre clinique ..il a des luxations a ses pattes arrière.

Yanni Lavallee

The staff is great. They are very good at what they do. Animal hospital full of specialist. Any kinds of emergency this is the place to go. Also its quebec owned.

Louise Clément

(Translated) The price of the consultation at $ 180, almost theft .... a blood test at $ 250 c is theft! Last Saturday it was what I had to pay for my dog who had spasms. I came back with him 4 hours later, without any diagnosis. To make the pill swallow, they bring the animals back and yet they are not supported immediately by a veterinarian. They are alone to be open 24 hours and they take the opportunity to overload. (Original) Le prix de la consultation à 180$, presque du vol....un bilan sanguin à 250$ c est du vol! Samedi dernier c'est ce que j'ai dû payer pour mon chien qui avait des spasmes. Je suis revenue avec lui 4 heures plus tard, sans le moindre diagnostic. Pour mieux faire avaler la pilule, ils amènent les animaux en arrière et pourtant ils ne sont pas pris en charge tout de suite par un vétérinaire. Ils sont seuls à être ouverts 24 heures et ils en profitent pour surcharger.

Daniel Hughes

I’m deep into my fourth hour here without being seen. They only have two vets for a busy emergency room. They only have four chairs in the whole waiting room, so even though you’re made to wait hours and pay thousands, tough luck. Only come if you need to, and even then find another way.

Jacob Park

Overpriced... estimated surgery from DMV: 6000$~8000$ + Much more for aftercare medications and hospitalization. BILLED surgery from another vet: 2000$ which includes the hospitalization and the aftercare meds... Purely disapointed.

Estephan EK

Thank you for always taking the best care of our fur babies.

Josée L'Archevêque

(Translated) I was a midnight Saturday night. We must expect a more expensive bill. However, super nice and efficient technicians and veterinarian. (Original) J'ai été un samedi soir minuit. On doit s'attendre à une facture plus dispendieuse. Cependant, techniciennes et vétérinaire supers gentils et efficaces.

Tegan Porter

My dog was hit by a car in April of this year.... she was seen by our vet here in Kingston and she needed emergency care for multiple issues and we were told Ottawa or Guelph were out best options (fractures pelvis, shattered elbow, and a diaphragmatic hernia). After finding out ICU in Guelph was full I drove to Ottawa at 2am only to find out there was no surgeon working for a few days due to long weekend. I feel as though this is the best thing that could have happened because we were then directed to DMV in Montreal. They took her right away and gave us a quote immediately and performed surgery that morning. She had a fractured pelvis, shattered elbow and needed a plate inserted, but most time sensitive was a diaphragmatic hernia that needed surgery ASAP. She spent 5 days in their ICU after and was taken care of by the most amazing team. I was unable to see her but the whole time I felt she was under such fantastic care. It’s been a long recovery but it’s been 6 months now since the accident and I can honestly say they fixed my dog!!! You can’t even tell anything happened to her... she’s running around and jumping! All thanks to DMV and the amazing surgeon Dr. Gatineau. I am forever grateful to the team at DMV. They followed her very closely during her recovery and gave us several complimentary checkups and X-rays to make sure her recovery was on track. Thankyou to DMV! You truly saved my pup

Daria Krivda

(Translated) I went to the dmv Lachine clinic on January 27, 2022 for a 3-day-old kitten who had a problem with breathing (he was breathing like a hot dog). Following the consultation I was told that the kitten needs to be oxygenated and I was offered to keep the kitten in the hospital for a week at a cost of $2500 per day, but that the kitten had almost no chances of survival. Following my refusal, I was strongly recommended to autonasize the kitten at their hospital because it will not last more than 24 hours. Following a reflection I refused because I wanted to bring him back to die with his mother if he was to die. They charged me $260 and treated me like a heartless person who doesn't want to autonate the kitten. The technician or veterinarian who gave me my kitten told me that I had better autonasize her at their hospital because I risk arriving home with my dead kitten in my arms. I refuse again. I think of my children who saw me leave with the kitten alive and I didn't want to tell my daughters that mom agreed to kill the baby and not let him die peacefully with his mom. I decide to bring home the kitten alive and whatever will happen will happen. I let nature do its work. Today January 30, 2022 the kitten is fine. He's gaining weight and he's still alive. The hospital just wanted to make money killing a 3-day-old kitten without giving it a chance. I was offered the treatments at $2500 per day for 7 days. Subsequently I was offered an antibiotic to give to the kitten at home Thereafter I was strongly suggested to autonasize the kitten and this on several occasions. I had to pay to be told that the kitten will die no matter what decision I make and no matter how much I put on her treatment. In short what I deduce from my experience at this hospital C is that for the money are ready to kill an animal without giving it any chance. Very disappointed with this hospital. The photo of the kitten today with his mom and brother ❤️ If you think self-care is part of the treatment, there is a big problem. The kitten continues to grow, gain weight and is doing very well. (Original) Je suis allee à la clinique dmv Lachine le 27 janvier 2022 pour un chaton de 3 jours qui avait un problème avec respiration (il respirait comme un chien qui a chaud). Suite à la consultation on m'a dit que le chaton a besoin être oxygénée et on m'a proposé garder le chaton à l'hôpital pour une semaine au coût de 2500$ par jour, mais que le châton n'avait presque pas de chances de survie. Suite à mon refus on m'a fortement recommendé autonasier le chaton à leur hôpital car il ne tiendra pas plus que 24 heures. Suite à une réflexion j'ai refusé car je voulais le ramener mourir auprès de sa maman s'il était pour mourir. On m'a chargé 260$ et on m'a traité comme une sans coeur qui ne veut pas autonasier le chaton. La technicienne ou vétérinaire qui m'a remis mon chaton m'a dit que je suis mieux l'autonasier à leur hôpital car je risque arriver à la maison avec mon chaton mort dans mes bras. Je refuse à nouveau. Je pense à mes enfants qui m'ont vu quitter avec le chaton vivant et je ne voulais pas dire à mes filles que maman a accepté tuer le bébé et pas le laisser mourire paisiblement auprès de sa maman. Je décide ramener le chaton vivant à la maison et qu'il arrivera ce que arrivera. Je laisse la nature faire son oeuvre. Aujourd hui le 30 janvier 2022 le chaton va bien. Il prend le poid et il est toujours en vie. L'hôpital voulait seulement faire l'argent en tuant un petit chaton de 3 jours sans lui laisser aucune chance. On m a proposé les traitements à 2500$ par jours pendant 7 jours. Par la suite on m'a proposé un antibiotique à donner au chaton à la maison Par la suite on m'a fortement suggéré autonasier le chaton et ce à plusieurs reprises. J'ai été obligée à payer pour me faire dire que le châton moura peu importe ce que je vais prendre comme décision et peu importe du montant que je vais mettre sur son traitement. Bref ce que je déduis de mon expérience à cet hôpital C est que pour l'argent sont prêt à tuer un animal sans lui laisser aucune chance. Très déçu de cet hôpital. La photo du chaton aujourd hui avec sa maman et son frère ❤️ Si selon vous l'autosanie fait partie du traitement il y a un gros problème. Le chaton continue de grandir, prendre du poids et va très bien.

Zoé Larouche

(Translated) I went to do an ultrasound and my dog went totally abnormal. Even today it is strange. I am told on the phone that I will have to pay for an emergency consultation, when they are the ones who gave me my dog in a condition that is not himself. The sedative did something to him or you hurt him because he is still not well after a day. I am disappointed and sad. An ultrasound is very expensive and seeing your dog come out in a bad way I just don't understand the point. My dog was in perfect condition before the ultrasound !! (Original) J’ai été pour faire une échographie et mon chien en resort totalement anormale . Encore aujourd’hui il est étrange . On me dit au téléphone que je vais devoir payer une consultation à l’urgence , alors que c’est eux qui m’ont remis mon chien dans un état qui n’est pas lui même . Le sédatif lui a provoqué quelque chose ou bien vous lui avez fait mal , car il ne va toujours pas bien après une journée . Je suis déçu et triste . Sa coûte très cher une échographie et de voir ton chien en ressortir mal en point je ne comprend pas l’intérêt . Mon chien était en parfaite état avant l’échographie !!

sylvain duhamel

(Translated) Super service. We liked to be well explained what our greyhound had and also the compassion towards us. Thank you (Original) Super service. On a aimé se faire bien expliquer ce que notre lévrier avait et aussi la compassion envers nous. Merci

Alexandra Vonin

(Translated) I went urgently because my cat was in respiratory distress, as soon as I arrived the staff immediately took care of him, thank you for your responsiveness. He unfortunately passed away, his heart was fragile. (Original) Je me suis rendu en urgence car mon chat était en détresse respiratoire, dès que je suis arrivée le personnel l'a immédiatement pris en charge, merci pour votre réactivité. Il est malheureusement décédé, son coeur était fragile.

Lyne dupuis

(Translated) Extraordinary experience. Competence, solicitude, honesty! We recommend this veterinary center without any hesitation. (Original) Extraordinaire expérience. Compétence, sollicitude, honnêteté! Nous vous recommandons ce centre vétérinaire sans aucune hésitation.

Octavio Real (hotkimo)

(Translated) Very good service and follow-ups. Cybelle and we thank you. (Original) Très bon service et suivis. Cybelle et nous vous remercions.

MYLGM PP (PPBLIN)

(Translated) Good professional service but really expensive. (Original) Bon service professionnel mais vraiment dispendieux.

Alex Phoenix

Overly expensive.

michael z

My Siamese cat "AXIS" was dying when I set foot in Centre DMV animal hospital, he had cancer. He was underweight and would not eat. I sent an email asking to see the specialist right away.Centre DMV agreed to see me the very next day, thank god for that. I met with the ONCOLOGIST a Dr. Hugues Lacoste, and his intern a Dr.Winter. Both of these guys were very understanding and very worried about AXIS. We began Axis treatments immediately after all the safety precautions were taken to make sure we don't make Axis worse."VARIOUS BLOOD TESTS X-RAYS,ULTRA-SOUND". Cancer is a big disease and yes it does cost big money to control or remove. But it is the same with people, thats why we have these really long waiting lists for treatment. Treat a friend or treat your cat for cancer and it always comes down to cost. So back to our story, Axis got his 1st treatment (Lomustine PILL) and it worked, money well spent. Dr. Hugues Lacoste did tell me this was step one and the fight is really up to Axis and there are no guarantees.Cancer is quite unpredictable. Dr.Lacoste and Dr.Winter were honest about cost of treatment and probable outcomes. AXIS had a 50/50 chance. We continued the treatments for the next 6 months, and during this time Axis came back to life, he was his old self meowing all the time and still wanting to chase birds, for a cat of 17 years old this was quite amazing. But miracles only happen in the movies, and the Cancer came back at warp speed in the 7th month. Axis spent 3 days at Centre DMV emergency and they really tried to get him back on his feet. But it was to late, or the Cancer to strong, so I took Axis home, made him comfortable as possible and he passed that night in bed with me. I am happy that he was around what comforted him in the end, good smells and sounds of home. Even though this story ended on a sad note, I know with out the help of Dr. Hugues Lacoste and the Centre DMV, Axis would of had a miserable end. Centre DMV gave AXIS an extra 6 months of good quality life and I am grateful for the help they gave.

King Tut

Outright robbery Let me put it simply for all of you: thieves and robbers! Did I say thieves and robbers? Sorry, Imeant robbers and thieves! $250 admission fee before your pet is even seen by a vet who is instructed to get the last red and white cell out of your hard blood-earned money. A true racket that should be regulated. DMV you are a real shame! A $1000 to keep your pet overnight? The Ritz Carlton is cheaper. There are 4 operators at their desk who do not answer phones: why? Because they want you to come in! This place should be shut down.

Chris Baygin

Second time our dog had to have surgery, they were super helpful and understanding both times and really helped us get through it as easily as possible. Saved us a whole lot of grief!! Recommend 100%

dis

Sadly the only place to go at night or as emergency if no one can fit you in their same-day schedule.. staffs are nice tho, vets themselves have a positive attitude and will explain in-depth what your pet needs but they do charge a lot and they do play on emotions quite a bit to the point where you feel guilty not taking the most expensive procedure(s). I went there with a 10 year old cat with a blocked bladder, the recommended procedures were at least 2100$+ and could easily have complications (at least, thats what ive been told). That was sadly too expensive for me, they did however offer a second and a third option less than half price for both but were too risky so i passed on them - but it was still nice of the vet to offer every possible solutions. I left empty handed that evening, somewhat feeling guilty but a pain free little friend now getting a well deserved rest.

Molly Robinson

Excellent service, the people are very kind. The rendez-vous is pretty expensive, but the procedures are pretty average price

Vincent Brazeau

(Translated) Excellent service. Rigorous follow-up, empathetic and friendly staff. Competent medical team ... but it's excessively expensive. I have been there twice for two different cats and the bill, each time, rises above $ 500. It must be said that the consultation fees are $ 147 ... Very expensive, but there are few clinics open 24 hours for animals in the area, so ... when to go, must go. (Original) Excellent service. Suivi rigoureux, personnel empathique et sympathique. Équipe médicale compétente... mais c'est excessivement cher. Cela fait deux fois que j'y vais pour deux chats différents et la facture, à chaque fois, s'élève au-delà des 500$. Il faut dire que les frais de consultation sont de 147$... Très cher, mais il y a peu de cliniques ouvertes 24h pour animaux dans le secteur, alors... quand faut y aller, faut y aller.

Derek Beaulieu

Disappointing, don't want us to call, just to show up, when we showed up after 45 min drive, wanted to charge us 200+ $ just to for emergency services, but had 5 hours of waiting time, found another veterinary center that did not have the emergency services fee, I would of paid the 200$ for the emergency, but not to wait 5 hours, I suggest to call in and wait the 30 min over the phone on hold to actually know the waiting time before just showing up. Can't say anything about the services as we did not stay.

michelle marsan

(Translated) I was very pleasantly surprised by the cordial and professional service we received, but above all by the feeling of closeness and individualized service despite the constraints of the pandemic. Although the consultation information was transmitted by telephone, the veterinarian took the time to answer my questions and explain the care to come. A big thank you for meeting my expectations and much more. (Original) J'ai été très agréablement surprise du service cordial et professionnel que nous avons reçu mais surtout du sentiment de proximité et de service individualisé malgré les contraintes de la pandémie. Malgré que les infos de la consultation étaient transmises via teléphone, le véterinaire a pris le temps de bien répondre à mes questions et expliquer les soins à venir. Un gros merci d'avoir répondu à mes attentes etbien plus encore.

Erin Anne Biagini

Had to take my 13 year old boy here on Easter weekend as they were the only vets open but I was pleased with the level of care and compassion. A bit more expensive than the average vet as it is an emergency pet hospital that runs 24/7 but worth it to have your furry companion well cared for.

Kathy Sarah Kovacs

Brought my 4 month old puppy in after a horrible experience at CV Laval earlier in the week, and the way he was treated was night and day. Dre Renaud took the time to explain everything in detail and answered all my questions before proceeding with the treatments. Dre Lemieux then followed up with me for two days and kept me in the loop about his state and the treatments she recommended. Communication was clear from the beginning. There was the added bonus of receiving daily pictures of my puppy through the chat! We were very happy with our experience and felt like Simba was in great hands :) Thank you!

Fadi Haddad

HORRIBLE EXPERIENCE I want to share my experience with you. I took my cat in emergency after a car accident.. your vet Joliette Cote spoke with me and said that my cat is in a very bad situation, his blood pressure not stable, his body temperature is so low and offered to do a test that will cost 750$ plus tax, so I refused and asked to have my cat back , unfortunately she insisted to make me wait more than one hour in the car and after she called and she said that my cat will DIE in the coming hour, so she offered to put my cat down, also I refused and I wanted my cat back, she made me wait another hour before they released my cat and charged me 277$ for nothing, but the good part that I took my cat out and I took care of him and he's safe and healthy now after 8 days, you are horrible of how you treat animals and people, unfortunately I have my first horrible experience with you

J Solar

The staff were professional and very kind, and they communicated clearly and consistently. The vet explained all of the testing that was possible and helped me determine what was best within the amount that I could afford, and she phoned to check up on my cat afterward.

Marie-Hélène Paquette

(Translated) I went there twice for emergencies (abscess and poisoning): little waiting, quick care, efficient service, courteous staff. In addition, we are well informed of the costs and we are not trying to inflate the bill, which would be so easy in such a situation. On the contrary, we are encouraged to do non-urgent tests or treatments with our regular vet (= savings). (Original) J'y suis allée 2 fois pour des urgences (abcès et intoxication) : peu d'attente, soins rapides, service efficace, personnel courtois. En plus, on nous informe bien des frais et on n'essaie pas de gonfler la facture, ce qui serait si facile dans une telle situation. Au contraire, on nous encourage à faire les tests ou traitements non urgents chez notre vet régulier (= économies).

J. Pajkovic

Great service as always.

Josy Ferraro

(Translated) Thank you to Dr. Sarah Bernard and her team for all they did to help my best friend, Tango. It is with a professionalism and a great attention that they guided me in the procedures and next steps for my "big dog". Today he is resting in peace but without the DMV team the family could not have said goodbye! Thank you! (Original) Merci au Dre Sarah Bernard et son équipe pour tout ce qu'ils ont fait afin d'aider mon meilleur ami, Tango. C'est avec un professionnalisme et une belle attention qu'ils m'ont guidé dans les procédures et prochaines étapes pour mon "gros chien". Aujourd'hui il repose en paix mais sans l'équipe du DMV la famille n'aurait pas pu lui dire au revoir! Merci!

Nicoleta L.

I am recommending this clinic to all pet owners who put their pets above money. Yes, the cost of medical care is expensive but do not forget dogs do not have a medicare. If any of you would know how much human care cost in fact ( I do because I work in the human hospital)you would not make any comments about your vet bill. The care my dog had during her surgery plus the 3 visits post op were all excellent and included in the general price. So yes, I would recommend this clinic and especially Dr Jerome Plante who gave my dg her life back.

Rodrigo Gonzalez

Incompetent. They will take more than they can chew and forget about your pet and forget to give them water when staying over night and cannot explain new injuries. They should be sued.

Prianka Saha

Centre Veterinaire DMV is the only pet hospital I visit during emergencies and I've also consulted their Cardiologist for my dog. Although their service and care is generally good, Dr. Marie Josee Landry was exceptional! Not only was she pleasant, sweet and thorough during our recent visit but she also went out of her way to give a personalized, honest and elaborate consultation. She was considerate and was able to recommend various solutions and alternatives suitable for our specific situation, financially and in terms of convenience. Will definitely recommend this hospital and HER!

Caroline M

(Translated) My trip to DMV Lachine with my dog was almost traumatic. While my cihien was ill and on the verge of death, I found the staff to be very cold and not very empathetic. I felt truly judged by two vets when discussing my dog's health and the choices I had to make. While my dog was hospitalized, there were endless waits on the phone (around 30 min.) For news. I never spoke with the same person and the news was contradicting each other. I felt helpless and just couldn't wait to get my dog out of there. I felt that I was being pushed in my choices as if there was a monetary intention behind. There was only one vet who was really empathetic and took the time to chat with me. In short, my dog had to be hospitalized again and I went to another veterinary hospital where the experience was fortunately much more pleasant on all levels. (Original) Mon passage a DMV Lachine avec mon chien fut presque traumatisant. Alors que mon cihien était malade et a l'article de la mort, j'ai trouvé le personnel très froid et peu empathique. Je me suis sentie vraiment jugée par deux vétérinaires lors des discussions concernant la santé de mon chien et les choix que j'avais a faire. Alors que mon chien était hospitalisé, il y avait des attentes interminables au téléphone (autour de 30 min.)pour avoir des nouvelles. Je ne parlais jamais avec la même personne et les infos se contredisaient. Je me sentais impuissante et j'avais juste hâte de sortir mon chien de la. Je sentais qu'on me poussait dans mes choix comme s'il y avait une intention monétaire en arrière. Il y a eu une seule vétérinaire qui a été vraiment empathique et prenait le temps de discuter avec moi. Bref, mon chien a du être hospitalisé a nouveau et je suis allé a un autre Hopital vétérinaire ou l'expérience fut heureusement beaucoup plus agréable a tous les niveaux.

Véronique lacroix

(Translated) I would go with a 3.5 but no option for ... A bit expensive as an experience ... more than $ 200 for a consultation it is quite expensive for the visit but at least the staff is very nice and reassuring . They made sure my hairless princess would be comfortable waiting for her turn and toasty warm. Plus the vet was very friendly and had my Arya's best interests at heart. Anyway, I hope Arya doesn't scare me like that too often or I probably won't be able to pay my credit card anymore, but if something should happen again, at least I know she's going to be in good hands. . Only small problem is that I still had to wait 45min in front of door 6 for us to be picked up. After the technician called someone 3 times, she finally decided to take care of it herself. and luck! Otherwise it would have taken a lot longer I think. (Original) J'y serais aller avec un 3.5 mais pas d'option pour...Un peu dispendieux comme expérience...plus de 200$ pour une consultation ça fait pas mal cher de la visite mais au moins le personnel est très gentil et rassurant. Ils se sont assurés que ma princesse sans poils serait comfortable en attendant son tour et bien au chaud. De plus le vétérinaire était très sympathique et avait le meilleur intérêt de ma Arya à coeur. Bref j'espère qu'Arya me fera pas trop souvent des peurs comme ça sinon je ne pourrai probablement plus payer ma carte de crédit, mais si quelque chose devait arriver de nouveau, au moins je sais qu"elle va être entre de bonnes mains. Seul petit hic est que j'ai quand même du attendre 45min devant la porte 6 pour qu'on nous prenne en charge. Après que la technicienne ait appelé 3 fois quelqu'un elle a finalement décidé de s'en occuper elle-même et une chance! Sinon ça aurait prit beaucoup plus de temps je crois.

Jacques Tremblay

(Translated) I loved the experience people are caring towards us and our pet. (Original) J’ai aimé l’expérience les gens sont attentionnés vers nous et notre animal de compagnie.

Adam Glay

Very friendly and efficient!

Cody Miu

Avoid if possible. Arrived at the clinic with my dog having breathing problems and it took 8 hours for a qualified person to see him. After the long waiting time, they finally realized how serious the situation was when they took him in. Unfortunately, they're incompetent triage resulted in my dog dying the next day of complications. The dog gets a cardiac arrest and instead of doing the right procedure right away, they call us to ask if we are willing to pay for it. Too little too late... This is a business institution where you go with a sick pet and may end up leaving with their ashes and a large bill. I'm sorry for the vets who try their best, but sadly we had one that left us with lots of questions.

Luc Roy

(Translated) Thank you DMV for allowing me to accompany my baby respectfully, at my speed and without pressure. It was a difficult moment but well accompanied. I recommend. (Original) Merci DMV pour m'avoir permis d'accompagner mon bébé dans le respect, à ma vitesse et sans pression. Ce fût un moment difficile mais bien accompagné. Je recommande.

Wendy Manson

With an emergency surgery required and 4days of being admitted following; I cannot express enough how terrific the service and support of the DMV team. Sure the costs are high BUT for such a well staffed and 24hr cover; for me has proven priceless. I can only recommend that owners get themselves pet insurance, as this has paid itself off 10fold! I now have my furball home and exceptional aftercare.

Amanda Piette

The staff here was really excellent and very caring. They even sent us a condolences card which was very heart warming after we had to put our fur baby down. Yes, it is a bit more expensive than our regular vet, but thank god they were open on St-Jean when we needed them.

Marie Barbeau

(Translated) Always very attentive to my needs and those of my masters. They take good care of me and answer questions quickly so that my masters take care of me to the best of their ability. Even in times of a pandemic they are available, knowledgeable and understanding. Zen the cat (Original) Toujours très attentifs à mes besoins et ceux de mes maîtres. Ils prennent bien soin de moi et répondent aux questions rapidement pour que mes maîtres prennent soin de moi au mieux de leurs capacités. Même en temps de pandémie ils sont disponibles, compétents et compréhensifs. Zen le chat

Luisa Colina

(Translated) Excellent service from the whole team and Dr. Gatineau very clear in his explanations. (Original) Excellent service de la part de toute l’équipe et Dr Gatineau très clair dans ses explications.

Leonidas Vavougios

Given a very difficult time for us, can’t find fault in the way we were treated.

Judy Hung

Professional and friendly service, with lots thoughtful touch like providing the pets water bottles, treats, and outdoor waiting area for pets.

Ohmlieb FPV

I definitely highly recommend this place for emergency. At first sign of distress from your animal, don't waste precious time, just go there and they will take care of your loved one with care and knowledgable professionalism. They saved my 9yrs old Savannah and work with me on the best plan according to my financial situation. He is now alive and purring with joy thanks to the DMV team.

Jay

After over a month of bringing my dog to this location while she was very sick and fighting for her life we spent thousands of dollars to do whatever it takes to help her. When my dog passed away.. they sent us a survey to review their business. Very disgusting. My local vet was nice enough to send a condolences card.

Mirai Hanna

Great service, I have no complaints about the staff or the treatment my puppy received. My only complaint is the prices they charge. My regular vet visit is way cheaper (about 1/3 of the cost) and it’s a shame to have to pay so much more because of an emergency.

Michael Patenaude

I brought my Bouvier des Flandres to DMV for cancer treatment and for flesh-eating disease (yes, dogs can get it). The care and treatment was consistently excellent - from admission to emergency to surgery to tests to intensive care. I will always be thankful to DMV for extending the life of my dog by three years against all odds. I have many fond memories of my "big man" that I would not have had otherwise because of DMV's medical care.

Andrew Wyllie

Total ripoff that take advantage of pet owners. Vet was good but price at the end for consult was $100 more than expected.

P A

Im going to cut them some slack because the vet told me that vets are quitting due to depression and suicide and that they are very short staffed but the owner is trying his/her best to hire people and do everything they can to improve the situation. I want to put this out there for people who didnt know this is why we wait so long and pay so much currently. They try their best and they are very qualified vets so in terms of them knowing their stuff they do. Been coming here for ages and they treat very well for me at least. Please hire more vets though asap because its sad so many animals are suffering. The veterinary system needs change so people can get quick access.

Laurent Blouin

(Translated) Very fast on billing. Not good for saving, but honest for the care. We have an epileptic dog and we have constant follow-up. To consider to better deal with emergencies. (Original) Très rapide sur la facturation. Pas bon pour économiser , mais honnête pour les soins. Nous avons un chien épileptique et nous avons un suivi constant. À considérer pour mieux traiter les urgences.

dee mila

Dr paquette save my dog !! Thank you will never go somewhere else !!

Natacha Nawrocki

(Translated) Dr. Lacoste (oncologist) is great! Professional and "human", he is available for his patients. With her lovely technician Eliane, they make an excellent team! We are grateful to have them on our side in this fight against cancer of our French Bulldog (Gucci). Thank you sincerely! (Original) Le Docteur Lacoste (oncologue) est formidable ! Professionnel et « humain », il est disponible pour ses patients. Avec son adorable technicienne Eliane, ils forment une excellente équipe ! Nous sommes reconnaissants de les avoir à nos côtés dans cette lutte contre le cancer de notre bouledogue Français (Gucci). Merci sincèrement !

Peter Sysak

My dog needed TPLO surgery during this whole covid world. Dr. Plante is amazing, super friendly and patient. I got my dog back :)

Alex Kulchinsky

Great experience with the clinic and staff!! Recently had a follow up with Dr Dominique Paquette regarding our dog Berlioz who had spinal hernia and major neurological deficiency few months ago and underwent surgery. We received great support and excellent follow up. Thank you!!!

cammy371

(Translated) We had to make the heartbreaking decision to end the suffering of our Nestor earlier this week. I took the time to call several clinics because everything happened really quickly and we were not at all ready to let him go. I wanted to make sure to choose the right place, where my Nestor could leave surrounded by love, in the quiet and the most complete softness. I finally decided to go to the DMV for flexible hours and without appointment you look, that would allow us to take our time and not rush to surrender. Other clinical placed us between two appointments and the opening hours were limited. The prices were also very competitive, especially as it was important for us to recover the ashes and have commemorative items. I never would have expected better service than what we received on Tuesday evening in central Montreal DMV. I called twice before our visit to ask dozens of questions, and each time was told with incredible professionalism and empathy. Once visited the site, no need to explain the state of suffering in which we had to say goodbye to our baby: the team was a sweetness unmatched understanding. The person who made us sign the forms was of immense humanity, a balm to the heart in the evening. We were immediately taken to a lounge, where we set up blankets on the floor since our request would be coated with Nestor. We had time to enjoy the last moments, the procedure was clearly explained by the whole team and they demonstrated a peerless flexibility at all stages to accommodate our many requests. I take the time to write this message, hoping to help people in a similar situation to make their choice, but also to send a huge love dose to the whole team. I know how important your work is to be difficult, and I want you to know the immense good that you have brought in this event. Thanks to you, my Nestor went exactly as we wanted, and it had an end of life at the height of his being. You treated my Nestor as I would have done it myself, and I will be eternally grateful. Thank you so much. (Original) Nous avons dû prendre la décision déchirante de mettre fin aux souffrances de notre Nestor en début de semaine. J'ai pris le temps d'appeler plusieurs cliniques, car tout est arrivé vraiment rapidement et nous n'étions pas du tout prêts à le laisser partir. Je voulais m'assurer de choisir le bon endroit, où mon Nestor pourrait partir entouré d'amour, dans le calme et la douceur la plus complète. J'ai finalement décidé de me rendre au DMV, pour la flexibilité des horaires et l'aspect sans-rendez vous, qui nous permettrait de prendre notre temps et de ne pas se presser à se rendre. Les autres cliniques nous plaçaient entre deux rendez-vous, et les heures d'ouverture étaient limitées. Les prix étaient aussi très compétitifs, surtout que c'était important pour nous de récupérer les cendres et d'avoir des objets commémoratifs. Jamais je n'aurais pu espérer un meilleur service que celui que nous avons reçu mardi soir au centre DMV Montréal. J'ai appelé deux fois avant notre visite pour poser des dizaines de questions, et à chaque fois on m'a répondu avec un professionnalisme et une empathie incroyable. Une fois rendue sur place, pas besoin de vous expliquer l'état de souffrance dans lequel nous étions de dire au revoir à notre bébé: l'équipe a été d'une douceur, d'une compréhension inégalée. La personne qui nous a fait signer les formulaires était d'une immense humanité, un baume sur le coeur dans cette soirée. Nous avons été conduit immédiatement dans un petit salon, où on nous a installé des couvertures sur le sol à notre demande puisqu'on voulait être couchés avec Nestor. Nous avons eu tout le temps pour profiter des derniers moments, la procédure a été expliquée clairement par toute l'équipe et ils ont fait preuve d'une flexibilité hors-pair à toutes les étapes pour s'accommoder à nos nombreuses demandes. Je prends le temps d'écrire ce message en espérant pouvoir aider les gens dans une situation similaire à faire leur choix, mais aussi pour envoyer une dose d'amour énorme à toute l'équipe. Je sais à quel point votre travail doit être difficile, et je veux que vous sachiez l'immense bien que vous nous avez apporté dans cette épreuve. Grâce à vous, mon Nestor est parti exactement comme on le voulait, et il a eu une fin de vie à la hauteur de son être. Vous avez traité mon Nestor comme je l'aurais fait moi-même, et je vous en serai éternellement reconnaissante. Merci mille fois.

Laurence O

(Translated) Dr. Beaumier is a real gem. She answers the questions patiently and explains the different options very well. We get what we pay for! (Original) Dre Beaumier est une vrai perle. Elle répond aux questions avec patience et explique très bien les différentes options possibles. On a ce pour quoi on paye!

Albert L. Abaunza

Not sure if I got unlucky. Brought my dog around 3pm, 9:30pm still no call. My dog had not been seen because other emergencies took priority. 9:30pm there were still 4 patients that got there before us, and they were also waiting to be seen. Maybe understaff? What is the point to bring your pet there and make you wait that long and get nothing out of it? I will do my best avoid repeating this experience in the future.

Stephanie

(Translated) Excellent service! (Original) Excellent service!

Maranda Bell

My cat got into a situation outside. His entire head was scratched with some deep cuts. Service here was excellent. They took him in, shaved his head and cleaned the wounds. Luckily no need for stiches. Spoke with the vet and he completed his examination. Luckily one of the scratches just missed his eye. Got pain killers, antiseptic and anti-biotics. Vet checked temp and eyes with drops to make sure no scratches. He also made sure to do a full check as to not miss anything. In and out in about 3 hours. Total cost around $400. Will definitely come back for emergencies. Thanks guys!

Katherina I

DO NOT BRING YOUR PET HERE! I brought my cat in because she was shaking and had trouble walking suddenly. They told me on arrival it would be an hour to see a vet. Two and a half hours later they called and the vet said she was unable to give a proper exam because my cat was too aggressive. She said she didn’t notice anything wrong with my cat and just listed different tests without making any qualified recommendations for me. I suggested bloodwork and they quoted me $350 for the bloodwork and $75 for the exam. They said it would be another hour and half...another 3 hours later and all she could tell me was the bloodwork was normal and sent me home with my cat and a $700!!!!!bill which was far more than they told me. I have no answers as to what is wrong with my cat and after reading all the other terrible reviews I’m really scared. They had to sedate my cat just to take bloodwork and now my cat seems traumatized and is still high hours later

Caroline Genereux

(Translated) Moka was taken care of as soon as he arrived and we were able to quickly make the best decisions for his health, in complete transparency. He was very caring during his hospitalization and came home in great shape! We are very grateful for the excellent work of your team and we thank you from the bottom of our hearts! (Original) Moka a été pris en charge dès son arrivée et on a pu rapidement prendre les meilleures décisions pour sa santé, et ce, en toute transparence. Il a été aux petits soins durant son hospitalisation et est revenu à la maison en pleine forme! Nous sommes très reconnaissants de l'excellent travail de votre équipe et nous vous remercions du plus profond de notre cœur!

Patricia

I cannot express the happiness and amazing experience I had with Cardiologist Dr. Beaumier and her Aide-Tech. Such wonderful ladies during my first time visit with my fur baby. Not only was Dr. Beaumier very thorough with the results of my dog's Echocardiogram, she was very professionally, knowledgeable, bubbly, listened and answered to all my questions even if I thought they were silly. I can rest assure you that if ever you need a Cardiologist for your pet, you will indeed be in very good hands with Dr. Beaumier and her team!

nathan dadoun

Impossible to contact and change date of appointment last minute. Very expensive.

jorge Heinsohn

Amazing staff My Becky was saved there 2 times life saving surgery its the only Er with anesthesia specialist , and he is so caring the techniciens are beautiful humans and very helpful, The surgeons are excellent , the emergency doctors also , and a big thank you to Josee the receptionist she is awsome .. Anna and Becky

Terence Deshaies-Petitclerc

(Translated) Super clean place! More expensive than the others but when all is closed and you need help, they are there! (Original) Place super propre! Plus chère que les autres mais quand tous est fermé et que tu as besoin d'aide, ils sont la!

Soheui Park

Not able to reach them by phone calls. Just go there and talk to receptionist. Went there around 12:30am. They told us to leave my dog with them and go home. We got the call about 3 hours later and consultation was by phone. Compare to another 24H vet I called, the wait time was less than I expected. Wait time might differ but I will think that my dog was lucky that day.

Eveline Pelletier

(Translated) Immediate care for my emergency dog, daily telephone contact during hospitalization, sending photos and videos. Everything has been done to restore it. (Original) Prise en charge immédiate de mon chien arrivé en urgence, contact téléphonique quotidien durant l'hospitalisation, envoi de photos et vidéos. Tout a été fait pour le rétablir.

daniel haberman

Most of what is written is true: support staff is great, the waiting times aren't bad, they do guilt you to get you to spend more, and everything is overpriced, but there aren't many options when your pet is sick and it's an emergency. We've been there twice with our 5 month old puppy. Most recently, we had an issue with the quality of the veterinarians. We took our puppy there because he had a cough and, after 800$ of tests (consult, urine, blood, lung xray) he was diagnosed with bronchitis and prescribed an antibiotic that cost another 200$. After going home and googling the antibiotic we found out it is not supposed to be prescribed to puppies under 7 months. Not to mention that the painkiller they prescribed him for his growing pains left him moaning in pain all night, which is another side effect they didn't warn us about. We had to go to our regular vet once his office was open, and when we told him what happened he was shocked and called it a "rookie mistake" and prescribed us a different antiobiotic and an anti-inflammatory that got the job done. We called DMV to tell them what happened, and they didn't offer a refund for the drugs or even an apology. The antibiotic they prescribed could have done permanent damage to our dog. Only go here if it is an absolute emergency, be prepared to spend a lot of money, and follow up with your vet as soon as possible.

Julie Moses

(Translated) I have always been very very satisfied with this clinic !! I leave from far because I trust them !! From the Laurentians and I go to Lachine. Ma Zig-Zag is doing well thanks to Dr. Gatineau, and it's beautiful it's technics !!! They worked miracles, I loved them and appreciated them! Thank you all Zig-Zag and mom !! ♥ ️ ♥ ️ ♥ ️ ♥ ️ ♥ ️ (Original) J'ai toujours été très très satisfaite de cette clinique!! Je pars de loin car je leur fait confiance!! Des Laurentides et je me rends a Lachine. Ma Zig- Zag se porte a merveille grâce a Dr. Gatineau, et c'est magnifiques c'est techniciennes!!! Ils ont fait des miracles, je les aimes et apprécié apllement!! Merci a tous de Zig- Zag et maman!! ♥️♥️♥️♥️♥️

Mj Leduc

(Translated) After a few months of medication offered by my vet, my dog's skin problem was not resolved. I was referred to veterinarian dermatologist Dr. Nadine Pagé at the DMV veterinary center who took charge of my dog. We had to follow relatively tight in time but it was always great times in time and especially well aware of the costs generated by the treatments, it gave us some alternatives. I appreciate these services so far. The ease of making appointments, information and follow-ups by phone from Dr. Pagé or her technician were greatly appreciated. That being said, when a pet requires care, no matter where it is treated, the costs involved are often high. It's a good idea before adopting an animal. (Original) Après quelques mois de médicaments proposé par mon vétérinaire, le problème de peau de mon chien ne s'était pas réglé. J'ai été référé à la vétérinaire dermatologue Dr. Nadine Pagé au centre vétérinaire DMV qui a pris en charge mon chien. Nous avons dû faire des suivis relativement serrés dans le temps mais elle a été toujours formidable de fois en fois et surtout bien consciente des couts engendrés par les traitements, elle nous donnait quelques alternatives. J'apprécie beaucoup ces services jusqu'à maintenant. La facilité de prise de rendez-vous, l'information et les suivis par téléphone du Dr. Pagé ou sa technicienne ont été grandement appréciés. Ceci étant dit, lorsqu'un animal de compagnie requiert des soins, peu importe où il sera traité, les frais engendrés sont souvent élevés. C'est un pensez-y bien avant d'adopter un animal.

barbara kennedy

A life threatening illness with our cat brought us to the DMV recently. From the emergency department to internal medicine, all staff were professional and empathetic. We were called at least twice daily, with emails as well, during covid protocol. We felt the veterinarians took our concerns into account when prescribing care for our pet. 3 weeks post discharge, they are still involved with our cats rehab. We're very appreciative of their implication

C LL

Kind, helpful, professional though personable staff.

Caroline Genereux

(Translated) Moka was taken care of as soon as he arrived and we were able to quickly make the best decisions for his health, in complete transparency. He was very caring during his hospitalization and came home in great shape! We are very grateful for the excellent work of your team and we thank you from the bottom of our hearts! (Original) Moka a été pris en charge dès son arrivée et on a pu rapidement prendre les meilleures décisions pour sa santé, et ce, en toute transparence. Il a été aux petits soins durant son hospitalisation et est revenu à la maison en pleine forme! Nous sommes très reconnaissants de l'excellent travail de votre équipe et nous vous remercions du plus profond de notre cœur!

Barbara Ashley Ramstead

(Translated) Tuesday evening, my dog had an emergency and we went to DMV Lachine at 10 p.m. We already had an appointment scheduled for the next day for a consultation to determine what remedies would be possible for his health problems. Unfortunately, nature has decided that the time has come. Wednesday afternoon, we said goodbye to our beautiful Poupoune, after 16 great years. Yes, we have waited a long time at times. Yes, the costs are there. But the DMV Lachine is a huge center that runs 24 hours a day, and deals with problems that require very specialized care. (In addition to having to deal with emergencies.) It will certainly not be cheap! Do you know what is given? Truly remarkable compassion and humanity, on the part of everyone at DMV, from the maintenance worker to the vets. Patience, empathy and professionalism from start to finish. Even when they are overwhelmed. Even at 1 a.m. Even when they hardly have any breaks. I cannot thank the DMV staff enough for their service to us, and to my dog, in the last moments of her life. Greetings, and thank you! (Original) Mardi soir, ma chienne a eu une urgence et nous nous sommes présentées au DMV Lachine à 22h. Nous avions déjà un rendez-vous de prévu le lendemain pour une consultation afin de déterminer quels recours seraient possible pour ses problèmes de santé. Malheureusement, la nature a décidé que le moment était venu. Mercredi, en après-midi, nous avons dit au revoir à notre belle Poupoune, après 16 années formidables. Oui, nous avons attendu longtemps par moment. Oui, les coûts sont là. Mais le DMV Lachine, c'est un énorme centre qui roule 24 heures sur 24, et qui s'occupe de problèmes qui nécessitent des soins très spécialisés. (En plus de devoir gérer les urgences.) C'est sûr que ce ne sera pas donné! Savez-vous ce qui est donné? Une compassion et une humanité vraiment remarquable, de la part de tous les employés au DMV, en partant de la préposée à l'entretien jusqu'aux vétérinaires. De la patience, de l'empathie et du professionnalisme, du début à la fin. Même quand ils sont débordés. Même à 1h00 du matin. Même quand ils n'ont presque aucune pause. Je ne pourrai jamais assez remercier le personnel du DMV de leur service envers nous, et envers ma chienne, dans les derniers instants de sa vie. Salutations, et merci!

Patrick Lalonde

(Translated) This is a veterinary EMERGENCY and you should expect to pay a hefty bill. However, the service and care are impeccable. My cat was hospitalized for 4 days for a urinary blockage. I must have called them 10 times in a week, and they answered all of my questions. I was able to meet with the vet a few times for follow-ups and also make a few visits to see my cat. She called me every day to give me news. I've spoken mostly to Dr. Claudia McNeil, she's awesome. The people are kind and helpful. They made me feel like taking good care of my cat (after chatting with them, and looking behind the scenes ... wow this is really a hospital proper, comparable to humans). Expensive service urgently, but exceptional service. Thank you very much to all of the speakers. (Original) C’est une URGENCE vétérinaire et il faut s’attendre à payer une facture salée. Par contre, le service et les soins sont impeccables. Mon chat a été hospitalisé 4 jours pour un blocage urinaire. J’ai dû les appeler 10 fois en une semaine, et ils ont répondu à toutes mes questions. J’ai pu rencontrer la vétérinaire à quelques reprises pour des suivis et également faire quelques visites pour voir mon chat. Elle m’appelait chaque jour pour me donner des nouvelles. J’ai parlé majoritairement à la Dre Claudia McNeil, elle est géniale. Les gens sont gentils et aidant. Ils m’ont donné l’impression de bien prend soin de mon chat (après avoir discuté avec eux, et après avoir vu l’envers du décor… wow c’est vraiment un hôpital à proprement parler, comparable à celui des humains). Service dispendieux d’urgence, mais service exceptionnel. Merci beaucoup à tous les intervenants.

man wong

Made me wait half a hour to pick my cat. Instead of apologizing for the mix up and wait. Secretary confronts me and tells me stop shaking my head. The worse if you know it’s your fault you apologize to customer and not give him a lecture.

Francesca-Malia Macera

The staff are always professional, courteous and sympathetic to our concerns for our pets.

Rod I

Kept our hopes up ...3000$ and a month later lost our dog

Marilyne Monette

(Translated) I'm going to consider them as abusers of souls in pain .... too many paid staff for nothing in the lobby, no wonder they charge us the whole thing, they wanted to charge me $ 6500 for a surgery while I found a veterinary clinic much more human than them, who treated my dog for $ 1300 .... it's DMV theft (Original) Je vais les considérer comme des abuseurs d’âmes en peine.... beaucoup trop de staff payé a rien faire dans l’entrée, pas étonnant qu'ils nous chargent la totale, il voulais me charger 6500$ pour une chirurgie alors que j'ai trouver une clinique veterinaire beaucoup plus humaine qu'eux, qui m'ont soigné mon chien pour 1300$ .... c'est du vol DMV

Christine Ares

I can't praise this place enough. They go above and beyond the call of duty. Everybody is passionate about what they do. You can't hold it against them for charging what they charge. And sometimes the wait is long but that only means there are more urgent cases. It's also clean which I really like. Thanks, DMV!

Magz B

(Translated) DMV pet store Very bad service. Completely dissatisfied. Before a specialist even saw my pet, I had to pay $ 155. I got ripped off over $ 300. They sought to charge me $ 700 to babysit my pet overnight. Finally, because I couldn't afford this, they told me to buy antibiotics over $ 100, and right after I bought them, the doctor told me that my rabbit would die before I got home. Can we logically deduce that convincing me to buy antibiotics that would be useless was a scam to replace the $ 700 they couldn't charge me, to take as much money as possible? Unfortunately, I take it that they are just trying to make money off the backs of people who love their animals. I felt like I was dealing with raptors, cruel people who only care about your money. I wish I could be wrong, but my experience has made me feel disgusted. (Original) Animalerie DMV Très mauvais service. Complètement insatisfaite. Avant même qu’un spécialiste ait vu mon animal, j’ai du payer 155$. Je me suis fait arnaqué de plus de 300 dollars. Ils ont cherché à me facturer 700$ pour garder mon animal pendant la nuit. Finalement, parce que je pouvais pas payer ça, ils m’ont dit d’acheter des antibiotiques de plus de 100$, et juste après les avoir achetées, le docteur m’a dit que mon lapin mourrait avant d’arriver chez moi. Peut-on logiquement en déduire que me convaincre d’acheter des antibiotiques qui ne serviraient à rien, était une arnaque pour remplacer le 700$ qu’ils n’ont pas pu me facturer, pour me prendre le plus d’argent possible ? J’en déduis malheureusement, qu’ils ne cherchent qu’à faire de l’argent sur le dos des gens qui aiment leurs animaux. J’ai eu l’impression d’avoir affaire à des rapaces, des gens cruels qui ne s’intéressent qu’à ton argent. J’aimerai bien me tromper, mais mon expérience m’a dégoûté.

Alex Ariño

This is a great Veterinary Center. They've taken care of my dog over two herniated discs. All the staff is great and the service is amazing, especially Dr. Paquette and Dr. Gatineau have been amazing with us. Thanks guys!

Alexandre Chabane

The wait to speak to a vet was sometimes long, but you could always communicate with someone. Using the chat improved the experience a lot.

Eileen Margossian

Had a very poor experience with dental services for my dog. It seems unlike other health sciences veterinary dentistry is not regulated and at the finish line, I was charged an extra 700$ over a whopping 3000 $ I was quoted the very same morning for my dog's extractions under general anesthesia. There were supposed to be no added surprises as I had agreed to pay for expensive X rays and a consultation exam (also had to pay in advance for the subsequent follow up "free" appointment) My dog was not even weighed as is required before General anesthesia to adjust the anesthetic accordingly. That is a serious medical error. when I expressed disbelief at the substantial additional fee added at the end of the procedure, I was told it was based on the number of minutes spent on the extractions (meaning a slower surgeon would cost me more than a faster one regardless of the work, really!!!) that the center needed to charge this fee to cover it's expenses and that a lot of patients who cannot afford their fees have to put their pets down (told to me by a shareholder vet of the center. You cannot invent this kind of stuff!!!) Great lesson of humanity and non regulated mercantile approach. The fees should not be subjectively dictated by the performing vet or the fiscal reality of a center, nor should they vary so outrageously. Rather, they should be objective, evidence based and the owners should be entitled to competence in diagnostic skills, respect of quoted fees and protocole. Instead as a customer, I was faced with an abusive and unacceptable " fait accompli" situation. Competence of a few vets, alone does not make up for a flawed managerial and abusive line. I am a surgeon myself and these practices are shameful. There's a serious disconnect from honest reality, no matter how they try to justify it. Sweet smiles as a welcoming modus operandi are not enough.

Marc Boucher

(Translated) I went with my chihuahua, consultation, x-ray of the throat, oxygen, one night under observation, a prescription for an antibiotic and anti inflammatory drug $ 1540.00. no specific diagnosis for you to conclude (Original) Je suis aller avec mon chihuahua , consultation, radiographie de la gorge ,oxygène, une nuit sous observation une prescription d'antibiotique et anti inflammatoire $1540.00. aucun diagnostique précis à vous de conclure

Clownsadik

They wanted to charge me another appointment fee of nearly 200$ for the same problem my cat had a month ago !!!! they didn't want to give me pill , even if my cat suffer unless i pay for another consultation fee !!! AVOID AVOID AVOID THEY DO NOT CARE about animals , they only CARE ABOUT YOUR MONEY ...they are crook crook !!! post their policies on facebook and everywhere !!!

Marine Guerrier

(Translated) We brought our baby dog because he was vomiting and had diarrhea. We stayed 8 hours (as other priorities were coming in) and it would have been nice to know where we were on the waiting list the whole time. That being said, the staff are very nice and the vet saved my dog's life when he found out that he had swallowed something not supposed to be. Thanks a lot ! A big thank you also to the team who sent me photos and news the morning he was hospitalized. Your app for communicating is awesome! Thank you again it is supper appreciated !! (Original) Nous avons amené notre bébé chien car il vomissait avait la diarrhée. Nous sommes resté 8h (car d'autres priorités entraient) et ça aurait été agréable de savoir où on se trouvait sur la liste d'attente pendant tout ce temps. Ceci étant dit, le staff est très gentil et le vétérinaire a sauvé la vie de mon chien en découvrant qu'il avait avalé quelque chose de pas supposé. Merci beaucoup ! Un grand merci aussi à l'équipe qui m'a envoyé des photos et des nouvelles le matin où il était hospitalisé. Votre application pour communiquer est géniale ! Merci encore c'est supper apprécié !!

Tanya Kyssa

It is definitely worth travelling from Ottawa to Dorval for us as we know that we will be receiving the best of care for our dog at DMV. I have total confidence in Dr. Javard as he takes the time to explain everything in detail. This hospital deals with specialized treatments and am relieved to have found such a great animal hospital for our pets. I would highly recommend this place.

Manyakus

As other pointed out, they are "Licensed Robbers" without any inch or gram of sympathy. They know that you are sentimentally attached to your pet and they will do whatever they can to drain your well earned money. This place needs to be shut down and cut into small pieces. Watch out for Dr. Romain Javard (Licensed to lie), he will tell you anything in order to sell you an operation. I truly believe he gets a commission. Don't be fooled with his lovely pictures hugging dogs and cats (what a joke this guy is). The person who has the most sympathy in all of these clowns is Dr. Hugues Lacoste. I've spent more than 8k at this clinic and I know them all. They have no souls. What a shame. Shame on them and shame on this Lucifer Diabolic Clinic. My honest to God recommendation is as follow: "Only go there if they are the only LAST place where you can save the life of your pet. Other than that you must AVOID at all cost"

Nastasia Matuszewski (Nass)

(Translated) Thank you all. Last Sunday I brought my Onyx cat to the clinic, without knowing that I should leave it for several days. I cried when I thought I would never see him again. They did what was necessary to relieve it, to cure it and also to reassure me. I just got it back tonight and it's pure happiness. It does not have a price. ❤ I have the right to lots of hugs and kisses. A big thank you to everyone ???? (Original) Merci à tous. Dimanche dernier j'ai apporté mon chat Onyx à la clinique, sans savoir que je devrais le laisser plusieurs jours. J'ai pleuré en pensant que je ne le reverrai pas. Ils ont fait ce qu'il faut pour le soulager, le soigner et pour me rassurer également. Je viens de le récupérer ce soir et c'est un pur bonheur. Ça n'a pas de prix. ❤ j'ai le droit a plein de câlin de bisous et de ronronnement. Un grand merci à tous ????

Sandra LG

500$ for acupuncture? 50$ to cut my yorkie's nails? Are you out of your mind? It took the technician 5 minutes. I should've asked for the price before accepting. Total rip off on everything.

Mina

It was our first time. We were very worried like any pet parents. In the beginning we thought that the waiting time was quite long, but understandable as there were dogs and cats with quite severe emergency, multiple pets for resuscitation, so we waited 12 hrs for our dog - but only because his issue was not life threatening. The people who work there are amazing, the service is extremely well organized, the prices are absolutely reasonable, the pets are treated with respect and love. You can wait at home, as the doctor calls you on the phone to discuss treatment. They advise you how much it will cost, there were no surprises, you ultimately have a choice, no hidden fees. For the busy place that it is the stuff is very sweet and calm. Thank you for your wonderful work and help. Grateful to have this centre.

Hugues Brunelle

(Translated) Despite the circumstances that led me to call on their services, I greatly appreciated the empathy and professionalism of all the staff on this Sunday morning in April. My grief will be easier. Thank you ❤️ (Original) Malgré les circonstances qui m’ont amenées à faire appel à leurs services, j’ai grandement apprécié l’empathie et le professionnalisme de tout le personnel en ce dimanche matin d’avril. Mon deuil en sera plus facile. Merci ❤️

Margot Pelchat

(Translated) Very good service! Our beautiful Caramel has stayed there twice and nothing to say! Very professional and take the health of our four-legged friends to heart. Obviously, you have to expect to spend large amounts but that goes with the specialized care that the animal receives. It is certain that emergency and intensive care costs more than care at a regular clinic. It was mainly Dr. Letendre who took care of our cat and nothing to say either. Look after the animal as if it were his own and ensure good communication with the client. In addition, very attentive and available. Do not try to add unnecessary costs and seek approval before adding costly procedures. Estimated made upon admission of the animal. Reachable 24 hours a day and possibility to visit our companion anytime! Without any hesitation I would recommend this veterinary center to you. (Original) Très bon service ! Notre beau Caramel y a séjourné 2 fois et rien à dire ! Très professionnels et prennent à coeur la santé de nos compagnons à quatre pattes. Évidement, il faut s'attendre à débourser de gros montants mais ça va avec les soins spécialisés que l'animal reçoit. C'est sûre que des soins d'urgence et intensifs coûtent plus chers que des soins à une clinique régulière. C'est principalement Dre.Letendre qui a pris soins de notre chat et rien à dire non plus. S'occupe de l'animal comme si c'était le sien et assure une bonne communication avec le client. De plus, très attentionnée et se montre disponible. Ne cherchent pas à rajouter des frais inutiles et demande l'accord avant de rajouter des procédures coûteuses. Estimé fait lors de l'admission de l'animal. Rejoignable 24 heures sur 24 et possibilité de visiter notre compagnon n'importe quand ! Sans aucune hésitation je vous recommanderais ce centre vétérinaire.

Eva Kudzman-Blais

The staff helped us through one of the more difficult moments of our lives with so much grace and empathy and then was kind enough to send us their condolences by card. We are very touched by this gesture and really recommend this clinic.

Bill Reim

Absolutely great orthopedic surgeon, repaired my welsh terrier’s torn ACL. He’s doing really well. During COVID pandemic communication with DMV was lacking. A more user friendly inter active web site would have been really appreciated. Bill Reim

Ilona Panther

The staff here is professional and kind.

Gt Rul3s (Gtrul3s)

(Translated) I show up on site at 10 p.m. for my fat cat who is showing symptoms of urinary blockage. I am told that it is $ 200 when leaving for the consultation .... I pay despite the fact that I find it very expensive but good. For an emergency. I am told to go home and a vet will call after examining my cat. 1h later I finally got the call. After emptying my cat's bladder and supposedly having a scan (strange that I was not charged on the invoice) I am told that my cat is full of crystals, that he must unblock him. emergency and that they must keep him 3 days for the modest sum of $ 3000 (About $ 500 in a normal veterinarian) !!! I went back to pick up my cat the same evening. I took the chance to wait until the next day to go to my regular vet. After a urinalysis, I learned that my cat has a simple urinary tract infection! I will have saved $ 2,500. Be vigilant with this vet. They play with your feelings the better to slip their hand into your pockets. I will never set foot there again. (Original) Je me présente sur place à 22h pour mon gros matou qui présente des symptômes de blocage urinaire. On me dit que c’est 200$ en partant pour la consultation....je paye malgré le fait que je trouve ça très cher mais bon. Pour une urgence. On me dit de retourner chez moi et qu’un vétérinaire va m’appeler après avoir examiné mon chat. 1h plus tard j’ai finalement l’appel. Après avoir vidé la vessie de mon chat et supposément passé un scan(étrange qu’il ne m’est pas été chargé sur la facture) on m’apprend que mon chat est plein de cristaux, qu’il doivent lui faire un déblocage d’urgence et qu’ils doivent le garder 3 jours pour la modique somme de 3000$(Environ 500$ dans un vétérinaire normal)!!! Je suis retourné chercher mon chat le soir même. J’ai pris la chance d’attendre au lendemain pour aller à mon vétérinaire habituel. Après une analyse d’urine, j’apprend que mon chat à une simple infection urinaire! J’aurai sauvé 2500$. Soyez vigilant avec ce vétérinaire. Ils jouent avec vos sentiments pour mieux se glisser la main dans vos poches. Plus jamais je n’y mettrai les pieds.

Rustle Jimmy (SadWatermelon)

Unfortunately I had to put my 13 year old cat Cookie down due to heart problems and kidney stones and didn’t want her to suffer, it was extremely devastating and saddening. The doctor was really good and incredibly passionate throughout the entire ordeal. They had a really nice room for our last time with our friend where we can spend the last moments with her. They were extremely sympathetic and heartwarming.

Joumana Ks

They saved my dog’s life, on a Sunday at midnight, I’m so thankful that I live in a city where there’s a 24h animal hospital, and specifically this one because they were fabulous. I called first, someone answered immediately, as soon as I arrived they were ready for me and my dog, they took him in right away. I would have liked the vet to come out at some point to give me an update, but other than that, 5 stars, I highly recommend this animal hospital.

Marlena Rossi

I had a very good experience. The first time I went, the vet wasn’t sure why my kitten had fever because he showed no other signs. I brought him home for observation and although it took another day to know what was wrong, my kitten ended up dehydrated but the dmv really stepped up and took him in during this crazy pandemic and made sure he got back on his feet. I’d say they are organized and helpful. I do recommend for emergency services! Thank you team DMV!

Tracy Tdobbs

Worst place in Montreal unfortunately the only place open during covid-19. Took my dog for an ear infection and gave me my dog back traumatized and unable to clean the infected ear. They still charged me full price for the ear cleaning and over 500$ of medication. Does that seem right for just an ear infection??? 200$ for just a check up that is insane. You should be ashamed of yourself for not providing the right care for animals an all of your staff attitude is disrespectful and disgusting especially during this hard situation we all are going through.

Vincent Nicopolsky

(Translated) I came for an emergency for my cat who had an abscess. The staff were very patient and attentive to my friend. I warn that I waited almost 6 hours before having a consultation. But this was amply justified by the reason for my coming: the life of my cat was not at stake unlike other patients who came later in the day. We therefore waited and were taken care of by a veterinarian who was perfect: she was able to reassure me and my cat and explained to me the different actions they were going to take with my cat to help him the most. possible. They were able to remove the contents of the abscess and clean it up, then they administered an antibiotic vaccine. They were very clear all the way and I really appreciated their honesty! In short, my experience was perfect in my opinion despite the wait. I will definitely go back to them ❤️????. (Original) Je suis venu pour une urgence pour mon chat qui avait un abcès. Le personnel était très patient et attentionné envers mon ami. Je préviens que j'ai attendu presque 6h avant d'avoir une consultation. Mais cela était amplement justifié par la raison de ma venue: la vie de mon chat n'était pas en jeu contrairement à d'autres patients qui sont venus plus tard dans la journée. Nous avons donc patientés puis avons été pris en charge par une vétérinaire qui a été parfaite: elle a su nous rassurer mon chat et moi et m'a expliquée les différentes actions qu'ils allaient entreprendre auprès de mon chat pour l'aider le plus possible. Ils ont pu enlever le contenu de l'abcès et nettoyé la plaît, puis ils ont administré un vaccin antibiotique. Ils ont été très clairs tout le long et j'ai beaucoup apprécié leur honnêteté ! Bref, mon expérience à été parfaite selon moi malgré l'attente. Je retournerai chez eux sans hésiter ❤️????.

Jules-Pierre Malartre

Absolutely the best. I’ve been there for emergencies, but also for consultations with a specialist, the oncologist, Dr. Lacoste. If my beloved Max is still alive today, it’s thanks to Dr Lacoste and his amazing staff, including the most wonderful vet teck, Elianne (wish I remembered the names of everyone there, because they have all been wonderful). Thank you all from the bottom if my heart. Also, please ignore the rumour that prices there are over the roof. I found pricing to be reasonable, and our loved ones are worth it.

André De Carufel

(Translated) have to be very patient (Original) faut être très patient

Phil Berube

Our puppy was sick all evening and all night, even after not drinking and eating, we called DMV at 4am, and I honestly thought they would tell us to come in no matter what as you don’t make money over the phone, but no. The person we talked to asked us a lot of questions, spoke to technicians and gave us good advice and told us to hang tight longer to see if the advice worked before bringing our dog in. Unfortunately we had to bring him in at one point, but the team was great and our dog was well taken care of. When the vet saw our dog (we had to leave him there because of covid), he called us and really took the time to explain everything to us, explain very clearly our options and associated costs and answer every one of our questions. Keep in mind this is an emergency clinic, staff can be a little tired and stressed and costs are higher, which is all normal. The receptionists were so nice and really cared with their follow-up and all. Our puppy is anxious, so they even comforted us and told us how he behaved when he was left alone. He was even given a bigger waiting space than usual for his size to help with his anxiety (clinic wasn’t full at that time). Glad we went to DMV during this stressful episode, thanks to all the team there!

Stéphane Turcotte

(Translated) I found my cat after 97 days of wandering and he was only skin on his bones. I went to the Lachine clinic. And I didn't recognize the clinic I had used to see for over ten years. I only show up at this place when there is an emergency but this is the first time I have to say I would have been better off going elsewhere. I returned home with my cat and after over $ 700 spent I still can't get in touch with the person who saw my pet! I was told to subscribe to an online "CHAT" service DMVET, which I did, but no one answered me. In addition, they only respond twice every twelve hours, if they respond. On the phone it's even more difficult! I wonder what happened to them? It gives the impression that they are literally drowning in calls and sick animals and not supplying on demand. Covid19 has done more harm to this clinic than any hospital where humans are treated. One has the impression that they are completely overwhelmed and themselves in a state of emergency. Pity. Notice to Receptionists. Ladies, if you don't give a damn about us and customers piss you off so much, don't work with the public! Please! (Original) J'ai retrouvé mon chat après 97 jours d'errance et il n'avait plus que la peau sur les os. Je me suis rendue à la clinique de Lachine. Et je n'ai pas reconnu la clinique que j'avais eu l'habitude de voir depuis plus de dix ans. Je ne me présente à cet endroit que lorsqu'il y a urgence mais c'est la première fois que je dois dire que j'aurais mieux fait d'aller ailleurs. Je suis retournée chez moi avec mon chat et après plus de 700 dollars dépensés, je n'arrive toujours pas à entrer en communication avec la personne qui a vu mon animal! On me dit de m'abonner à un service de "CHAT" en ligne DMVET, ce que j'ai fait, mais personne ne m'a répondu. De plus, ils ne répondent que deux fois aux douze heures, s'ils répondent. Au téléphone c'est encore plus difficile! Je me demande ce qui leur est arrivé? Ça donne l'impression qu'ils croulent littéralement sous les appels et les animaux malades et qu'ils ne fournissent pas à la demande. La Covid19 a fait plus de mal à cette clinique que n'importe qu'elle hôpital où l'on y soigne des humains. On a l'impression qu'ils sont complètement dépassés et eux-même en état d'urgence. Dommage. Avis au Réceptionnistes. Mesdames, si vous n'en avez rien à cirer de nous et que les clients vous emmerdent autant, ne travailler pas avec le public! De grâce!

Meghan S

They did all they could to help our dog when she got suddenly, very, very ill. They went out of their way to make her comfortable. Overall, the staff was kind and caring. Wish we had a better outcome. Having some reading options (magazines, books, etc), or a television, or WiFi would have helped us pass the very long day of waiting and stress.

shawn bastien

the staff are nice but....they take adventage of pet lovers and the prices are insane. my cat hade an accident with my dog and we hade to bring him there...to keep him alive over night was 2000$ and then to amputate his leg and something els was 10 000$....my mom hade no choice but to put him down...for another 500$! of course an emergency clinic is more expensive. but they know that people in chock dont think right and will do almost anything to save their loved ones... these people dont love animals , they love money and when you do something in life , you should do it because you love it, not for money,i am very sad i couldnt save my cat bc of money and hope another emergency clinic will open in montreal with vets that actually love their job and dont take advetage of people.....

Hilary Cuenca

Excellent place and they take good care of our furry friends.

Jenny 1004

My experience here dmv is horrible. Just a day I spent more 2000$ and my cat died one day later after we brought her home. That day they even asked she is needed a blood test a week later. So that means they even didn't aware or care cat's condition can't be long last. Actually in the beginning they should noticed right away by her symptom that she got a cancer if they were intelligent vet. What they did they don't know so it required several test and kept caculating cost. They should tell me first cat is going to die. If I did all what they asked the cost would be 5-6000$ and what I going to get is a dead cat. I spent a lot of money on my cat and she was suffering by strong medication and died. I am really sorry on my cat since I made wrong decision. If they let me know there is no hope then I wouldn't let her keep there alone all night. Canada isn't rich than some other countries but why the cost is 20-30times expensive than those countries. All the vet should think about why they are become a animal doctor? I really hate the people who lost their conscience.

Lisa Laframboise

I was referred from my veterinarian to see the dermatologist, Dre de Jaham for some inner ear problems my dog had. She was thorough, gave me 3 options to decide from on the course of action. She was also very accommodating very caring and helpful. Price was actually decent and was a lot cheaper than Alta Vista in Ottawa. Coming from Aylmer/ Gatineau area which is a 2 hr drive I would recommend and do again if needed. Staff were very nice and interior set up was very tastefully done! DMV truly care for the well being of animals and not only about the money. Such a great place to have!

Jennie Jonasson

DMV helped me with my cat Gummi when he had a seizure and his regular vet couldn't see him. They were extremely caring, professional and thorough. They kept me informed of his progress at all times. Gummi is now healthy and well. DMV sent all the records to Gummi's regular vet.

Viviane Bonneau

They have excellent staff and I see the neurology department with my hydrocephalus kitten. I love this place despite the high prices.

Christina Hickey

The people I was in contact with seemed like they cared, from the receptionist to the workers I have no complaints. The vetinarian who I never saw because of covid, they contact you on the phone was very worried for my cat, and explained all my options. Yes, its expensive overall, but its open 24 hours so thats all that counts. I was treated humanely, unfortunately it wasnt a happy ending but it cant always be.....merci ????

Josie St-Amour (Eliksir)

They saved my dog's life! I came back from vacation to find my one of my dogs less "happy" than his usual self and realized he had a pouch-like filled with fluid on his belly, which turned out black and blue in a few hours. I was 99% sure it was rat poisoning and my usual vet rapidly referred me to DMV in Lachine, adding they were the most "humane ones". Well this is more than true. I walked in and they took care of my dog right away, explained all the options, and yes, costs. I'm extremely surprised by people basing their negative comments on COSTS! When you adopt an animal, bear in mind that the average "emergency"' will cost about 2000$, if you cannot afford this sum to take care of your best friend you have 2 options... 1) DO NOT ADOPT 2) Get insurance (Petsecure and CAA are 2 great ones there are others) My dog's results for rat poisoning was literally of the charts, they tranfused him and he is now in the living room HAPPY AND HEALTHY! He would be dead if it wasn't from DMV. Also bear this in mind. This is an EMERGENCY center, not a regular vet, so yes, costs are higher, it's the same for humans, we are just used to not seeing the bill in Canada. While I was there, I encountered at least 6 people crying their eyes out (7 with me) and saw the most empathic staff, this is what you want when you literally let the life of an animal/friend you love in their hands, think about dealing with this aspect if it were your daily job when commenting, I know I wouldn't be good at dealing with basket cases on a regular basis and I highly commend them for their ability to understand and share the feelings of "clients". While I wish to never see them again ;), I can say without a doubt that this is an amazing center

Bianka Brunelle

(Translated) Quick and professional service and adapted to my needs they know their business well and it cost me less than I thought they saved my new born kitten! Thank you! (Original) Service rapide et professionnel et adapté à mes besoins ils connaissent bien leur affaires et cela ma coûté moins chère que je pensais ils ont sauvé mon chaton nouveau né ! Merci!

Béatrice Bosco

(Translated) Very good, very professional and clean. (Original) Très bien, très professionnel et propre.

Lilian Toledo

We have been there 3 times and all of them the staff members have been so helpful, knowledgeable, lots of courtesy and so careful to our puppy Tequila. Yes we waited a little bit, but it’s normal many people arrived before me with other emergencies. Dr Grenier and Dr Catherine were phenomenal!! Outstanding caring service!!

Jean-Michel Demain

Amazing service from professional and dedicated employees. Respectful and good attitude. They treated us like kings. Thank you very much DMV. We will be back for sure.

Lise F

(Translated) The care is at the top and my cat was treated with a lot of love (Original) Les soins sont au top et mon chat a été traité avec beaucoup d'amour

Jo Lep

(Translated) We ambition on the bill !!!! We feel "cheap" if we refuse tests not to finish ..... (Original) On ambitionne sur la facture!!!! On nous fait sentir « cheap » si on refuse des tests à ne plus finir .....

P A

(Translated) Friendly people and a caring doc. (Original) …

karo Lemay

(Translated) Extremely expensive invoice no special care apart from a consultation, observation and some blood tests and others, my dog was twelve years old she died the same evening I took her she had convulsions during the day which lasted, too long , so there was irreversible brain damage ... I paid a bill of $ 1230 no cremation or treatment of any kind I come back an hour later to search for his body and I am told that we failed to charge me $ 830 on my bill while being unable to dissect this amount and explain to me what these fees mean that they failed to charge me by making me pay the final bill of $ 1230 I was told I was told a crisis to be able to leave with the body of my dog until this day I have not been given any invoice for what I paid and I have not been sent my invoice to my email address either because to pay this amount that I supposedly owe them, I ask to have all the s details of the care administered all the details justifying that I should pay an additional $ 830 ... but I am being harassed to pay this amount !!! Moreover the manager was very rude, haughty and showed a great lack of empathy towards me, but still no supporting documents and no invoice !!! I lost my best friend and all my savings that night ... **** I must add that apart from the manager, I was ... well served, quickly, efficiently, the staff is human, the second veterinarian with whom I dealt ... who euthanized insuka, was a real pearl, at first was impatient (like a normal human), but took the trouble to talk to me and offer her apologies, the receptionist who made me pay the "final" bill, I don't know her name, dark hair with glasses, in his thirties. Trying to make me laugh anyway and did everything possible so that I could leave with insuka .... and at the beginning of everything when I arrived they immediately took charge .... (Original) Facture extrêmement cher aucun soins particulier mise appart une consultation, observation et quelque tests sanguins et autres, ma chienne avait douze ans elle est décédée la soirée même où je l'ai emmener elle avait eu des convulsions durant la journée qui ont durées, trop longtemps, donc il y a eu dommages irréversibles au cerveau... j'ai payé une facture de 1230 $ aucune incinération ni traitements d'aucune sorte je reviens une heure plus tard pour chercher son corps et on me dit qu'on a omis de me charger 830 $ sur ma facture en étant incapable de décortiquer ce montant et de m'expliquer ce que signifie ces frais qu'on a omis de me charger en me faisant payer la facture finale de 1230$ me disait-on j'ai fait une crise pour pouvoir repartir avec le corps de mon chien jusqu'à ce jour on ne m'a remis aucune facture de ce que j'ai payé et on ne m'a pas envoyé non plus ma facture à mon adresse courriel car pour payer ce montant que je leur dois supposement , jai demander a avoir tous les details des soins administrés tous les details justifiants que je devrais payer 830$ de plus... mais on m'harcele pour que je paie ce montant!!! De plus le gérant a été très impoli, hautain et a fait preuve d'un grand manque d'empathie à mon égard , mais toujours aucuns justificatifs et aucune facture!!! j'ai perdu ma meilleure amie et toutes mes économies cette soirée-là... ****Je dois ajouter que mise appart le gérant, jai ete .... bien servie, rapidement , efficacement, le personnel est humain, la deuxieme veterinaire avec qui jai fait affaire ...qui a euthanasiée insuka , etait une vraie perle, au debut a fait preuve dimpatience (comme un humain normal), mais a prit la peine de me parler et de moffrir ses excuses, la receptionniste qui ma fait payer la facture "finale", je ne sais pas son nom , cheveux foncés avec des lunettes, une trentaine d'années . A essayer de me faire rire malgré tout et a tout fait en son possible pour que je puisse repartir avec insuka.... et au debut de tout quand je suis arrivée ils lont immediatement prit en charge ....

Manon Groleau

(Translated) Great expertise gathered in this center. The treatments offered are highly specialized and of high quality, but they are very expensive. The staff (secretaries, technicians, veterinarians) are very professional, competent and emphatic. The information transmitted is clear and accessible. I very much appreciated the follow-up made after each visit for all the animals that I brought there, whether it is to take news of the animal or to offer sympathies. (Original) Grandes expertises regroupées dans ce centre. Les soins offerts sont hautement spécialisés et de grande qualité mais ils sont très dispendieux. Le personnel ( secrétaires, technicien-nes, vétérinaires) est très professionnel, compétent et emphatique. Les informations transmises sont claires et accessibles. J'ai beaucoup apprécié le suivi fait après chacune des visites pour tous les animaux que j'y ai amené, qu'il s'agisse de prendre des nouvelles de l'animal ou pour offrir des sympathies.

Tianna Gee

My cat was suddenly unable to walk one afternoon, we brought her to dmv Lachine and they found that she had injured her back and needed surgery. They kept her over night and put her as a priority due to the seriousness of her injury. They did the xrays, and sent me photos as well. They kept me up to date constantly, calling us and making sure that we understood the severity of the situation. The doctors I spoke with were very honest, my cat has a heart murmur and they told me they did not want to go ahead with surgery until the cardiologist can see her, they also first told me that if they see the surgery might put her at more risk then they will not recommend going ahead with it. When it was confirmed that surgery is recommended and I told them I can pay for it, they went ahead and did the surgery right away, putting their trust in me to come later and pay for it. I’m so thankful for that. The neurologist is very caring, you can tell they genuinely care for the animals they work with. The physio therapist sent me photos and videos of my cat during her sessions so I can see how she’s doing and see how to perform the physio at home. When she got injured she was not able to move her legs, and barely had feeling in them. There was no way of knowing if she would stay paralyzed and how bad it would be, but now a month later she’s walking again. Her stitches were very well done too and they healed nicely. They recommend to keep her for the next few days, and when they realized that she was getting too stressed out staying there they recommended I bring her back earlier. I highly respect this about them, many vets do not care about the emotional and psychological well-being of your pets. I will say the only con I’ve experienced is a bit of a lack of communication between the staff. This is (I assume) entirely due to how many patients and people are around and for the different shifts. I was told by the neurologist that my cat can urinate on her own, then I was told by someone else that she wasn’t able. Because of this she had to be expressed daily, come to find her one day in a puddle of her own urine. I called and was told by a tech that sometimes she can urinate and sometimes she can’t, then I got called by a different tech telling me that she can urinate but because of the stress of surgery she sometimes can’t. That was a bit annoying, but again, it’s a small problem compared to a broken back. Truth is without DMV not only will my cat not be walking, but she might have had to be put to sleep so she wouldn’t suffer. I can’t speak for all doctors and techs working there, and I can’t speak for other people’s experiences, but my cat is alive, walking, and happy.

Roxanne Thibault-Ricks

(Translated) Excellent service. But very difficult to contact. (Original) Service excellent. Mais très difficile à contacter.

Danielle Yefman

Service was not so great. Prices are beyond insane. Came in after my cat threw up an elastic and was lethargic. $550 later, they did an x-ray scan ($300) and told me they didn’t see anything and recommended another $500 scan and giving her multiple shots for nausea, which I turned down since she didn’t seem to need it. The next morning; She’s back to 100% normal.

Veronique Verreault

(Translated) I appealed to Dr. Lassonde in 2016 for the home euthanasia of my pet after 12 years of living together in order to offer her the respect and dignity to which she was entitled. In the calm of his home and in my arms. It was extremely difficult, but for the love of my ailing pet, I knew this decision had to be made. Dr. Lassonde allowed Maggie a dignified death. This man is impressively calm and dedicated. I didn't feel that this vet was in charge of the money, but there for the animal. Recently, I called back Dr. Lassonde to limit the suffering of my beautiful Tulip. I am deeply grieved, but what luck that Tulip was able to have her last moments in her community, in love and in the presence of an empathetic and very respectful doctor. If you have the opportunity to offer a dignified death to your companion, I recommend the services of Dr. Lassonde without hesitation. In loving memory of Maggie and Tulipe. (Original) J’ai fait appel au Dr. Lassonde en 2016 pour l’euthanasie à domicile de mon animal de compagnie après 12 ans de vie commune afin de lui offrir le respect et la dignité auquel elle avait droit. Dans le calme de son foyer et dans mes bras. L’épreuve a été extrêmement difficile, mais pour l’amour de mon animal souffrant, je savais qu’il fallait prendre cette décision. Dr. Lassonde a permis à Maggie une mort digne. Cet homme est d’un calme impressionnant et il se dévoue. Je n’ai pas ressenti que ce vétérinaire était aux commandes de l’argent, mais bien présent pour l’animal. Dernièrement, j’ai rappelé Dr. Lassonde pour limiter les souffrances de ma belle Tulipe. Un chagrin immense m’habite, mais quelle chance que Tulipe ait pu avoir ses derniers moments dans son milieu, dans l’amour et en présence d’un médecin empathique et très respectueux. Si vous avez la possibilité d’offrir une mort digne à votre compagnon, je vous recommande les services du Dr. Lassonde sans hésitation. À la douce mémoire de Maggie et Tulipe.

Danielle Caya

(Translated) Sunday morning Jeff my shiatsu was convulsing. We had to euthanize him and that is done with great respect. Thank you.. (Original) Dimanche matin Jeff mon shiatsu faisait des convulsions. Nous avons dû le faire euthanasié et ça c'est fait avec beaucoup de respect. Merci..

Peter Ju

9/10 23:00 My cat left from DMC Lachine. 9/11 9:30 am My cat vomited blood a lot then died. Only 10 hours! She died! She died! She died! Oh, my... It should not happen. I want my cat back!!!

Kim Bornais

(Translated) Nice surgery, but the whole thing seems very expensive. Long wait to pay. Very few discussions at this time. (Original) Belle chirurgie, mais l'ensemble me semble très coûteux. Longue attente pour payer. Très peu de discussio s à ce moment.

Lorraine l.lea@sympatico.ca

We are so grateful to the DMV in Lachine. My husband and I would strongly recommend them. They are supportive, professional, empathetic and their fees are so reasonable. We would not have been able to get through this experience with our beloved dog without their very professional services and also the services of the cremation company they use. They were both excellent at a very sad time. Thank you!

Steven Kert

Quick, efficient and tender care of our dog. He had the best of care and is on the road to a speedy recovery.

myrna doucette

Waited 6 1/2 hrs before they took care of my cat with a UTI. No follow up call. Prescription for 28 days of meds and i can't pill my cat. 50$ for catvfood dhecwonr toucj. So disappointed.

Kim Fay

(Translated) Worst place ever! To avoid ! It's a factory to make money !! They take the most $ from us they can I unfortunately had a very bad experience and I recommend everyone not to go !! (Original) Pire endroit qui soit ! À éviter ! C'est une usine à faire de l'argent !! Ils nous retirent le plus $ qu'ils peuvent j'ai malheureusement eu une très mauvaise expérience et je recommande à tout le monde de ne pas y aller !!

Sinclair Moekeiberg

They don't care about your animal only how much you have in your bank account .. Young dog left to die because we couldn't pay $5000-$6000 plus extras. At another vet the same SIMPLE operation cost us $1300... I understand it's the weekend and they charge more. We got quoted $3700 by them (we were ready to pay) couldn't afford to pay when they doubled the price when we got there...

Nadolu Florentin

Timee to waiting so long even after consul give the medication is so long. Sorry i can give minus stars

Pierre Desrosiers

(Translated) Very good service! (Original) Très bon service!

Matt S

3 weeks and still waiting for my filled Petline insurance form after multiple emails. $400 for a 10 min consult and x-rays and I can't even get a form lol.

Enzo Soprano

Very very bad service, we got there at 5 Am in emergency, our dog had a major infection and almost died, the vet didn't even try to fix him she just kept talking about what they could do and how expensive it would cost. We just left disgusted. We would end up paying over 3 to 4K. We finally when to another vet that saved our dog and we payed not more than 500$. DMV Vet Center is more like a bad business place than a hospital to help your pet. They don't care unless you pay a lot of money. After we decided not to go with them a Vet called us a couple of days later to ask what's the problem and he was being totally arrogant. They are just bad business crooks. Don't waste your time and money and especially the life of your pet in that place. I had to put one star in order to publish this text but really even one star is not even good for this evil place.

Hal Gilmour

Thank you for the excellent care our Rufus is receiving by Drs. Gatineau and Lacoste!

Vanessa Lerga

(Translated) Fast service, excellent expertise (Original) Service rapide, excellente expertise

Vanessa Galiana

I called to get information about their cardiologist who is new and trying to build their clientele. When they told me the price, I was beyond shocked, just ludicrous: about 630$ for the exam AND 150$ for the consultation. I called many other places in the area that were no where near that pricing. They all turned around 420$ to 550$ for BOTH. For you to ask almost double for a new doctor lacking field experience is unacceptable. My dog has severe dust allergies and I am no stranger to high vet bills but please do your research. From consultations to medications, prices vary greatly. If you can I highly recommend CHUV St-Hyacinthe. Experienced vets that are in charge of training the upcoming vets and they always have the best pricing when compared.

Mathieu Ferragne

(Translated) Good service but it is really exaggerated as a price even if it is an Emergency it is really too expensive (Original) Bon service mais c'est vraiment exagéré comme tarif même si c'est une Urgence c'est vraiment trop dispendieux

Ben Raf

(Translated) Great service!!! Exemplary care for my dog in a state of shock... Thank you for having this 24/7 service in the Laurentians (Original) Excellent service!!! Une prise en charge exemplaire de mon chien en état de choc... Merci d’avoir ce service 24/7 dans les laurentides

nadine desmeules

(Translated) They took care of my dog and informed me promptly of any development. I highly recommend . (Original) Ils ont pris soin de mon chien m’ ont informé rapidement de tout développement. Je recommande fortement .

Philippe Bouchard

(Translated) Very good experience in ophthalmology (Original) Tres bonne experience en ophtalmologie

Sabrina Gondermann

My dog had constant ear infections for about 2 years on and off and several other skin related issues. A friend of mine (not any of the several vets I have seen) suggested that he might have allergies and referred me to DMV , Dr. Page. She has provided the best service I have ever received from any vet/specialist in my entire life. She truly cares. She ALWAYS has the animals best interest in mind and is very budget considerate. She does not force you to select the most expensive treatments; she always provides options. I wish I could deal with her every day, I wish she could be our "regular" vet - (I drive from Alymer/Ottawa, a 2 hour drive).

Jim Valerianos

Just to let the doctors know the last visit to take care of a burst cyst on our Wheaton terrier Molly was very much a success. It did not grow back and her body hair filled in to cover the incision. Considering how crowded it was on a rainy day during covid I wish to thank you for the excellent treatment we received at emergency.

katy desrosiers

(Translated) Very good service, both for veterinarians and TSAs. Emergency care and specialized treatments available in one place ... Otherwise, yes! Having an animal and having it treated costs money. If people knew what our “free” health care system costs, they wouldn't be so surprised at the fees for veterinary services ... Anyway! Recommended place for me! (Original) Très bon service et ce tant au niveau des vétérinaires que des TSA. Soins d'urgence et traitements spécialisés disponibles à un même endroit... Sinon, eh oui! Avoir un animal et le faire soigner ça occasionne des frais. Si les gens savaient ce que notre système de santé “gratuit” coûte, ils ne seraient pas si surpris des frais pour des services de médecine vétérinaire... Bref! Endroit recommandé en ce qui me concerne!

Glady's Simard

(Translated) the best service, my dog underwent back surgery last feb, and the whole team was sublime, the best the doc the best, recomendation to all, slinky was received and treated by people who love their work and especially animals, (Original) le meilleur service,mon chien a subit une operation au dos en fev dernier,et tout l equipe a ete sublime,les meilleur le doc the best,recomendation a tous,,slinky a ete recus et traiter par des gens qui aime leur travail et surtout les animaux,

Milica Micic

Horrible place. Had the worst experience with vet Dhalia. She wanted to convince us that our 2 year old dog has a grade 3 heart murmer, needs to stay at their clinic for observation, see cardio and run a bunch of tests when he clearly had an allergic reaction to a bee sting. Our regular vet confirmed the next day that he does not have any issues. Dhalia was very rude, interrupting and not understanding. Horrible just stay away from this place!

Janice Turgeon

Outstanding care. The vet explained everything very carefully. I was called and kept up to date on my cat's care. I could call any time I wanted to check on him and they were very understanding. Unfortunately after a few days I had to have my cat euthanized. The staff was extremely understanding and sympathetic and made what was a terribly sad event a little more bearable.

Patrice Theriault

Great friendly service! Fast response too.

Navee Mangra

I wish they had a zero star option that’s what this places deserve horrible place all they care about is money, staff and doctors don’t seem interested in saving your pet but how much they could make off you,I strongly don’t recommend this place wast of money and time.

Claudette Masse

Very caring ❤ and professional.Thanks on behalf of Keesha

Ibolya Horvath

It was the first time we walked into this clinic with my little whizzy who passed away the same night in our home . He was 14.5 yrs old I was so emotional carrying him still in his little bed and crying so much . The receptionist and staff were so caring and kind and I also received a sympathy card today which had whizzy name and 2 hearts drawn by hand. This kind thoughtful gesture touched us so much . Thankyou DMV for caring .

Paul Budgell

Spoke to the operator concerning an incident that happened to my dog. The operator was extremely professional and provided excellent information.

StepMa1 StepMa1

From Dr. Nissaire, and the acupuncture Rocky receives, to Jonathan and Elise, for physio, I've greatly appreciated their intervention and help. I've appreciated their quick email reassurance and efficient appointments. Highly recommend!

Slf 2020

Not a place to recommend. Nine years have gone by and I still cannot forget the horrible treatment my pet received. These are not specialists. If you make a formal legal complaint, Nicole will just keep writing emails over and over- no vet gets chastised for their mistakes. IMO, this DMV should not even exist. There are good veterinarians on the Montreal island more competent at one third the price. They think the wounds heal, but the wounds never heal. The incompetency needs to stop, and the only way to stop it is to remove that DMV.

Lynn Rick

My dog had TPLO surgery and I would highly recommend Dr Planté and his team. They took exceptional care of Finn and assured me everything would be ok. Before, during and aftercare was great. Thanks again

N Madame

(Translated) A big thank you to the vet who refused to do a scan to my dog on the pretext that he did not look so bad ... I had to euthanize him this morning. When you're ready to spend $ 1000 for your dog, it's not to have him euthanized at $ 160 two weeks later! thanks again!!! (Original) Un gros merci au vet qui a refuser de faire un scan à mon chien sous prétexte qu'il n'avait pas l'air si mal en point...J'ai due le faire euthanasier ce matin. Tsé quand t'es pret à dépenser 1000 dollars pour ton chien, c'est pas pour le faire euthanasier à 160 dollars deux semaines plus tard! merci encore!!!

Stephanie Tremblay

(Translated) My dog is always in good hands when we have to go to DMV or when he unfortunately stays there longer. ???? Both tech and vets are competent and patient. (Original) Mon chien est toujours entre bonnes mains lorsque nous devons aller chez DMV ou quand il y séjourne malheureusement plus longtemps. ???? Autant les tech que les vétérinaires sont compétents et patients.

Catherine Levesque

(Translated) Veterinarians with big hearts who do this for the right reasons! …

Theresa Young

I recently went to Montreal with my Morkie Tucker to help my daughter and her family with the kids because they both are working at home. I noticed Tucker was having difficulty with his balance. I was recommended to go there and I am so so happy I did because they saved my Tucker’s life. He was diagnosed with encephalitis and I didn’t know if he would make it or not. The minute I ran in with Tucker and put him on the ground she called code yellow but I have no idea what that it actually means. He spent 3 nights in the hospital and is doing much better. I live 6 hours from Montreal but I am so happy that we were there when it happened. Dr Paquette and the other vets, assistant vets and the staff were amazing. They knew the pain and heartache I was going through and without asking they would call, send photos and videos to keep me calm. It’s very pricey but the care they have for each fur baby is priceless. Thank you for saving my Tucker ♥️ Theresa Young and Tucker ♥️

Melanie Kusievich

Staff was very professional and caring, it was a very scary experience that was well handled, thank you to the team at DMV ????

niloofar nadi

The doctor at DMV could not figure out what is wrong with my poor cat! She couldn't see the string twisted around his tongue! The string cut his tongue and the rest of it was in his stomach! He was dying and Instead of a quick action, they just sold us 10 cans of wet food which my cat hates them and they charged us 4 times more than what the other health cares usually do in the same situation! We ended up going to another vet hospital and my cat had an emergency surgery! If they could do the right action, he and also we would not suffer that much!

adam leveille

Terrible reception. Mean employees. Pushy nurses on euthanasia decisions. Impatient. Too costy for awful service. AVOID AT ALL COSTS!

Philippe Beaudoin

(Translated) Excellent and cordial service! Very effective despite the constraints linked to the pandemic. (Original) Service excellent et cordial! Très efficace malgré les contraintes liées à la pandémie.

Catherine arvanitis

(Translated) I only have good comments for the Dmv-Nord. Thanks to Dr. Clerfond for answering my questions even on weekends and to all the technicians who took care of Phoebe. Also to the nanny who sent me pictures and videos during Phoebe's stay !! (Original) Je n'ai que des bons commentaires pour le Dmv-Nord. Merci à Dr. Clerfond d'avoir répondu à mes questions même la fin de semaine et à toutes les techniciennes qui ont pris soin de Phoebe. Aussi au nounou qui m'ont envoyé des photos et des vidéos pendant le séjour de Phoebe!!

Marianne

I brought my dog in for a twisted ankle so I thought . They kept her overnight . So from 7pm until 9am I had ZERO NEWS. Then at 9am a vet called me to tell me he’s just going to look at her now .. so what was the point of keeping her overnight !?!?! They didn’t monitor her at all. Now she’s got one loose bottom tooth .. from I don’t know what .. and bloodied paws . If I would have known they wouldn’t look at her until the next day I would have brought her back home with me. I’m very disappointed .. I came once years ago for a surgery and it went great but I see now the business has changed and they no longer care . ****EDIT**** I just learned they didn’t give any fresh water to my dog during her whole stay there which was from 8PM until Noon the next day. 16hours total NO WATER . *** UPDATE**** They contacted me after 2 weeks , asking if I wanted a refund.

Laetitia Daines

(Translated) Top service. I feel fortunate to be able to have this service nearby for any issues that may arise overnight. The staff are lovely and have a real passion for animals. Certainly the prices are higher than the local veterinarian because it is a center of specialist veterinarians open 24 hours a day for serious to very serious emergencies. (Original) Un service au top. Je me sens chanceuse de pouvoir avoir ce service à proximité pour des problèmes qui surviendrait durant la nuit. Le personnel est adorable et a une vraie passion pour les animaux. Certes les prix sont plus élevés que le vétérinaire local car c'est un centre de vétérinaires spécialistes ouvert 24/24h pour des urgences graves à très graves.

Monique Joyal

(Translated) Very satisfied with the professional services of Élyse being Jonathan in physiotherapy. Thanks to their expertise and patience, my little Rouki will be able to walk correctly on his 4 legs, possibly after a hip operation. Well done to the entire team at the center for offering us such high quality services. Thank you! Monique and Rouki. (Original) Très satisfaite des services professionnels d'Élyse être Jonathan en physiothérapie. Grâce à leur expertise et patience, mon p'tit Rouki va pouvoir remarcher correctement sur ses 4 pattes éventuellement après une opération de la hanche. Bravo à toute l'équipe du centre de nous offrir des services de si haute qualité. Merci! Monique et Rouki.

Phil Vdaoust

Great service and great people Dont forget to let your customers know about the chat off the bat! Saves alot of stress but great work. Keep it up

ashley govan

The DMV is so disorganized and their systems/procedures could use some re-working so that they are in effect affective. The ladies at reception make no effort to say hello while you are waiting gat their window - you must interrupt them (which is not how reception works) to open a file or to deal with your concern. The way in which urgent cases are standing in line behind other non-urgent cases but no one issei's there to filter is very frustrating for the clients as I have personally seen this evening. I am trying to get information on my dog who had an invasive surgery today - it is my second phone call ... the first one I hung up after waiting for 523min and now I am on track to be waiting the same amount of time. For a hospital with an emergency aspect there is ZERO sense of urgency within the staff, the staff from the ones I have seen - in particular tonight- have terrible unprofessional attitudes and manners and speak to clients in a way that they should not. I have been a long standing client at the DMV and I am constantly disappointed with regard to the reception and entering the hospital. The procedures I have had done by veterinarians for example Dr. Javard ar3e excellent - the rest of the satff need to be educated or let go and new staff must come in with the right attitudes. It is very disappointing watching people tonight continuously saying the Dmv Is unbelievably bad when it comes to people trying to come in with emergencies. There is also a lot of staff standing around not doing anything but yet cannot help clients.... not sure how that's acceptable. I think the management needs to be present and watch first hand how the front of this clinic is being run.

David De Oliveira

Legally licensed thieves who have no love for animals only money. Only save animals if the price is right. Government should shut down these crooks. My beautiful cat died there :'(

Elaine Robb

Exceptional care for little Rosie my little shitzu who got hit by a car, breaking both hind legs and her pelvis . I took Rosie to the DMV in Lachine . After examination, I was reassured that her prognosis was good and so I opted for surgery . Little Rosie’s recovery was excellent. Doctor Gatineau m, Rosie’s orthopaedic surgeon was remarkable. The Vet techs ensured that I was informed every step of the way about Rosie’s progress. Although a bit pricey … it’s worth taking your pet to the DMV … it definitely provides excellence in care . ROSIE IS BACK

mariechristine214

(Translated) Great service !! We were treated in oncology and surgery. The covid requires less contact, but we were still well supervised and reassured !! (Original) Super service!! Nous avons été traité en oncologie et en chirurgie. La covid oblige a moins de contact, mais on nous a tout de même bien encadré et rassuré!!

Farida Vaisheva

If you love your pet, never go to this clinique. I have never met so unprofessional and stupid vets. It looks like they are not educated at all. They have made my dog a vegetable giving him IV overdose medication. It is good to follow by protocols but any vet has to use his/her brain as well. This review from Farida Vaisheva.

Alan B

The vet i had was very caring and spent the time answering all of our questions but it was very very expensive - close to $500 for a vet exam, meds, and an x-ray. They saw us quickly and the experience was ok but just be aware they will always give you the worst case scenerio over the phone in order to encourage you to come for a visit quickly. Our dog fell off the sofa and we called and they said we needed to bring her in asap or she could die. So we did, and she did indeed have a broken hip. After paying $500 the vet heavily encouraged us to come back for another visit to see a pet surgeon.. That would have cost a few more hundred. Then our dog didnt pee for a day and when we called they urged us to bring her in asap for a weekend stay ($$$$) because her life was in iminent danger and she would die quickly. (Even though she was acting normal and eating amd drinking) After a few weeks of cage rest our dog was back to normal and running around like it never happened. Use your best judgement but be aware that they will tell you the worst case (not likely case) of what could happen and this can cause a lot of unnecessary stress and huge loss of cash. The vet we saw knew our dog wouldnt need surgery but tried to heavily upsell us to come back to see the vet surgeon. Really glad we didn't.

Gilles-Philippe Paillé

(Translated) The cost of a consultation is exorbitant and the waiting time is very long. If you have the option of going elsewhere, do so. (Original) Le coût d'une consultation est exorbitant et le temps d'attente est très long. Si vous avez l'option d'aller ailleurs, faites-le.

danielle caron

(Translated) excellent hospital, excellent doctors and excellent care! in 2012 my little mego victim of poisoning due to a bad dosage of drugs ns have been advised to take him to DMV suffering from jaundice, pancreatitis and cirrhosis of the liver he was saved! today he is 6 years old and in good shape !! A big thank you to everyone !! His doctor is still there! very very expensive $ 00000. but I still have my dog! (Original) excellent hopital ,excellents medecins et excellents soins ! en 2012 mon petit Mégo victime d'un empoisonnement a cause d'un mauvais dosage de medicaments ns avons été conseillés de l'emmener chez DMV souffrant d,une jaunisse ,pancréatite et cirrhose du foie il a été sauvé ! aujourd,hui il a 6 ans et en pleine forme !! Un gros merci a tous !! Son medecin est encore la d'ailleurs !! tres tres dispendieux $00000. mais j'ai encore mon chien !

Mélissa B.

(Translated) We lived the last moments with our dog there, everything was perfect. They are professional and well equipped. Thanks to all the staff. (Original) Nous avons vécu les derniers moments avec notre chienne à cet endroit, tout était parfait. Ils sont professionnels et bien équipés. Merci à tout le personnel.

Nancy Huang

thanks to Dr Samuel Fallot and tech and all people work there. they are very professional and respectful. they save my cat and give the solution i can forder. since i walk up 9pm and left 5 at morning, i be with these lovely people, i want say many many thanks to them. i recommend this place for your emerge dog and cat.

Trixa Cole

Excellent, choice for animals Care. I very much recommend.

Catherine Oliver

Excellent service all round. I recommend them highly for kind , compassionate and scientifically sound care

RMS

I'm not sure if these people love animals and their well being, but they sure love the money they are getting out of us. If you are sentimental about your pet, they will rope you in and recommend you spend tons of cash for treatment and medications. In the case of our little dog, a $5000 back operation was insisted upon with excellent prognosis. 4 months later, after the condition has returned, they now claim the dog was prone to this condition. So they now recommend another $5000 operation. All this with a straight face. We're out a lot of money and our small dog is still suffering. They've got our money, and they're smiling.

Julie Delafontaine

(Translated) Super professional service, they managed to cure my Maxou, which other clinics did not manage to do. I really recommend! (Original) Super service professionnel, ils ont réussi à guérir mon Maxou, ce que les autres cliniques ne sont pas arrivés à faire. Je recommande vraiment!

Marie Olafsen

I have been here before and (though they were very expensive), the receptionist and vet that I dealt with were very kind. However, this last time I called (on the night of March 19th - just last night) because I was concerned about my dog's behaviour and had to deal with a different receptionist who was quite horrible. To provide some background, the dog I adopted is a senior dog, so her health is more of a concern than if I'd gotten a young dog. I have also never owned a dog before, and have had her for under a year, so I haven't yet learned completely what is "normal" dog behaviour. So when my dog acts in a way that seems strange, and that I haven't seen before, it tends to worry me. I called tonight with a question about whether or not the way my dog was acting was normal, because her behaviour seemed a odd and I wanted to ask if the way she was acting was anything to be concerned about. I thought this was a reasonable type of question since I know certain types of behaviour that seem relatively harmless can be indicative of serious conditions. At the very least, I figured it was better to be safe than sorry. The receptionist I got on the line tonight was incredibly dismissive and rude: she kept impatiently asking what the problem was, interrupted me several times, and then eventually just said she "didn't even see what the emergency was". My dog seems fine (it was probably nothing), and I understand that I did not have a question about something obviously physically wrong with my dog, but she really did not need to be so rude about it. It wouldn't have cost her anything to just politely say it sounded like there was nothing to worry about, and that I could just keep an eye on my dog and call back if she continued acting strangely. Instead, she was insanely unempathetic and outright rude. Frankly knowing she works there, I will avoid this place in the future if I have any other option at all. She really did not seem to care about my concerns or my dog's health whatsoever. I'm a little appalled that such a person is allowed to deal with the public at all, especially considering that the majority of people who are calling in are probably scared and worried about their pets, and the last thing they need in that situation is someone who comes across as rude and cold. Prior to this visit, I would've rated this place a 4/5 (it is quite expensive, but my last visit was very positive), but this woman made me not want to have to ever deal with this place again as long as she's working there.

Nathalie Aubin

(Translated) Never again (Original) Plus jamais

Raquel Palazuelos

My cat has stomatitis and I've consulted a specialist in dentistry and the holistic doctor they have on staff. Both have been friendly and mostly helpful but I sincerely feel the establishment they work for over-inflate the prices of the services. The fees they have are not justified and only fuel many pet owners to put down their furry friends because they simply cant afford the treatments or tests. I dont agree with pet owners putting down their pets because the cost is not convenient but at the rates they get charged, I can understand they see no other choice but to go with this terrible option. DMV is not only immoral to be so greedy but also to break the hearts of the pet owners and have the animals killed for lack of compassion. If you do go , please ask the prices up front as they will not give them unless you ask and its basically to late.

Emma

(Translated) many thanks to the dmv team who saved my dog! Super team (Original) merci énormement à l'équipe de dmv qui ont sauvé mon chien! Super équipe

allison prokopiak

My dog had her cranial cruciate ligament repaired. She has done very well after the surgery. The surgery itself appeared to go smoothly and the recovery was as expected. She had medication that helped keep her very calm during the many weeks needed for her bone to heal from the surgery. Her surgeon was Dr. Matthieu Gatineau, and I never met him on the phone but he certainly seemed very pleasant and obviously did a good job. I have a bit of an issue with the cost of medication and the cost of the surgery, I think veterinary medicines are very expensive if compared to generic human versions of medication and the dispensing fees at a veternary office are higher than for humans at a pharmacy usually. I object to that and the very high cost of the surgery itself as I feel it makes dog ownership a very expensive proposition.

Martine Lebeau

(Translated) I received very good service despite the epidemic situation. Teddy and I are very grateful for that. (Original) J'ai reçu un très bon service malgré la situation épidémique. Teddy et moi en sommes très reconnaissants.

Marylene Girard

(Translated) Excellent service, warm welcome and adapted to my needs (Original) Excellent service, accueil chaleureux et adapté à mes besoins

Natasha Pulfer

DMV Nord truly saved my dog, Oscar's life. The Oncologist was very knowledgeable, searched for answers and tried that one last thing that made surgery a possibility. The surgeon stayed late to give him emergency surgery that night and did a great job with a difficult surgery. The post op care was outstanding and really took good care of him. Every step of the way I was informed of Oscar's status and the next steps. I was able to get all my questions answered by phone, in person and with the chatDMVet app. I am so thankful to the whole DMV nord team.

Rhonda Weeks

Very very disappointed with the DMV. They are very eager to charge you as much as they can and encourage more testing no matter what shape your pet is in. Approximately four years ago my beagle became very ill I felt Lily needed to be seen at the DMV. She had a bad reaction to a distemper shot was brought into her normal vet and without my consent was sedated as she stayed overnight. So no longer trusting our normal vet we took her into the DMV. I assumed she would get the best care.limp unable to walk and unable to close her eyes. We rushed her into the DMV. They ran tests on Lily...alot of tests in the thousands of dollars, and a stay at the hospital. We finally were able to take her home without a firm diagnosis. We were told her liver enzemes were high and her brain was enlarged in her brain and could not have an MRI. So from that point on she was unable to handle any vaccines. She would never be able to be put to sleep even to get her teeth cleaned. So we went home with her and we were told to give her predisone. Eventually she was able to close her eyes to sleep it took about four months. We are not rich but people but we love our dog. So four years later a couple of months ago, we were concerned about Lily she was gagging and seemed not to be strong enough to get up the stairs. We took her back into the DMV. After many tests we were told there is a mass on her kidney and her heart looks odd and there is a murmur. They said we could see an onogologist, and he could do a biopsy of the tumor. I reminded them she had an issue with her brain and could not be put to sleep. They tried to encourage the operation, knowing first of all that a cure is highly unlikely. And the risk of putting her to sleep was high. But they told us that that respirologist worked on humans,,,,??? so what does that mean. They cared not that Lily would probably not make it through being put to sleep, but played on our pain. We said we did not feel comfortable risking Lily dying on the table and was sent home with painkillers. She went through the first bottle, then a local vet renewed the prescription. Yesterday we needed more painkillers. Called the DMV and explained she is sick and gets easily stressed could we have more painkillers. They refused without seeing her again???They ran every test they knew she was so sick. No matter what I told them that I worried that an exam would stress her out.They still refused. So we had to take her to our local vet. His intentions were good but with the stress of the exam Lily today is not well at all. The DMV knew we spent thousands at that hospital. They knew she has cancer, they knew she has a bad heart but refused unless we brought her in again. I am very disappointed. They were willing to risk losing Lily if she did not survive being put to sleep to remove the tumor. They didnt care. So this last week Lily ran out of her painkillers. They would NOT issue her much needed pain killers without another visit. Lily has cancer and a heart condition, stress makes her cough and I explained that. Over they years with my three dogs I must have spent close to $10,000 at different times. I explained I spent thousands and that it would stress Lily out that all they had to do was call it into the pharmacy. Disgusting.They want your Money. I am very very disappointed the way they handled this situation.

Ira Fox

Huge thank you to Dr. Jerome Planté and his team for saving my dog.

Philippe Worthington

The Team was very professional, helpful, empathetic and compassionate. Would recommend!

Raymond Malak

Thank you to Dr Mathieu Gatineau and his team, excellent service. Reasonable fee for multiple x rays and diagnostic. Receptionist very helpful. Nice team. Thank you all.

Dea Dee

Beware! They take the animal in without telling people they’ll be waiting for 3-4 hours minimum to even see the vet. It can go well into the night! Although the staff is nice, the “clinic” really is functioning with 1 doctor. All this for a very costly, but poor vet service.

nicole theberge

(Translated) Pros for all needs. (Original) Des pros pour tous les besoins.

Elham Kiani

Very expensive but very expert and fast, In general i was satisfy of their services

Jacques Landry

(Translated) Pleasantly surprised by the welcome and the good humor of the receptionist, our little cat @ received excellent care. Thank you to everyone and especially to Doctor Gatineau. (Original) Agréablement surpris par l'acceuil et la bonne humeur des réceptionniste, notre petit chat @ reçu d'excellent soins. Merci à tous et spécialement au docteur Gatineau.

Irene Dolan

We came from Ottawa for our dog Johnny’s TPLO surgery. After being on a list here for more than six months, his surgery was booked within two weeks of our initial call to DMV. Dr Plante and team were great through the consultation, post surgery care and rehabilitation process. Thank you for helping Johnny get back to his crazy, playful, curious life!

Antoinette Villano

Could not wait the 6 hours waiting time at emergency. Glad brought him to cvl emergency had an excellent service there!

Darya S

Doesn't worth time and too expensive

Stephanie Love

My cat passed away from a heart attack, they did everything they could to revive her as soon as we entered the establishment. But unfortunately she had died before getting in. They were patient with me as frantic as I was and let me spend as much time as possible with my booboo. They gave us a private room to say our goodbyes and never rushed us out. It was literally the worse night of my life but everyone there were super accommodating. They even gave me and my family a piece of fur to keep and after a week I finally received my cats ern. Later on that week I got a card in the mail from everyone at DMV wishes us their condolences, I was shocked, I was really not expecting that type of kindness. Just wow I can't believe how much they went out of their way to make me and my family feel better. Super supportive team! Thankkkkkk youuuuu so much xox

jf dallaire

Dmv st-bruno, Open 24/7, they took great care of my dog at every visit, its my goto place when something is wrong with my dog.

Kimberly Howie

What can I say, they saved my dog's life! :) And even through years of follow up visits and consults, the vets and support staff have always been great. They do truly care. I've only had positive experiences with reception, who have to put up with a lot from clients and people complaining about prices. Yes, it's more expensive than your local vet, it's a 24/7 emergency hospital equipped with the best, including experienced specialists. What do people expect?! They are well worth it, and those expensive tests are what saved my little girl. Five stars and 4 paws up from us!

Christine Lesk

Great service! Always willing to chat and help! Beautiful facility and everyone is so nice! Definitely recommend! I drive 1.5hrs to go here for a surgery and totally worth it!

Rosie N

Quick and efficient from the moment I walked in until the minute I walked out. My dog had the best care. Merci Dr. Anne-Marie Couture!!!

Hélène Boucher

(Translated) Last week we were told by phone that our dog is not doing very well and that she has little chance of survival. It is unfortunately decided to proceed to his euthanasia and we confirm with the veterinarian that we are on the way to come to accompany him in his end of life. Arriving on the scene, we are asked, before seeing the dog who is in his last moments, to sign the euthanasia form, to choose the urn and to choose a message to write, all this while we are in a state of repair. in shock, crying and in a crowded waiting room. The dog isn't even dead. It is as if you are going to see a loved one in the hospital who is going to die in a minute or another and you are asked to choose casket, prayers, etc. first. We just wanted to see our dog as quickly as possible. Although I ask that we be able to be in a quiet room to do the paperwork and sign the papers, we are not allowed to do so. Today I spent almost 2:30 on hold on the phone to confirm ballot details despite being named that I am 2nd on hold. Their line was also cut after an hour of waiting. Although we were pleased with the medical care, the other services left us with a bitter taste. (Original) La semaine dernière, on nous informe par téléphone que notre chien ne va pas très bien et qu’elle a peu de chance de survie. Il est malheureusement décidé de procéder à son euthanasie et nous confirmons avec la vétérinaire que nous sommes en route pour venir l’accompagner dans sa fin de vie. Arrivée sur les lieux, on nous demande, avant de voir le chien qui est dans ses derniers instants, de signer le formulaire d’euthanasie, de choisir la urne et de choisir un message à inscrire, tout ça alors que nous sommes dans un état de choc, en pleurs et dans une salle d’attente bondée. Le chien n’est même pas en mort. C’est comme si tu vas voir un proche à l’hôpital qui va mourir dans une minute à l’autre et qu’on te demande de choisir cercueil, prières, etc avant. Nous souhaitions seulement voir notre chien le plus rapidement possible. Bien que je demande qu’on puisse être dans une pièce au calme pour procéder aux démarches administratives et signer les papiers, cela nous n’est pas autorisé. Aujourd’hui, j’ai passé près de 2:30 en attente au téléphone afin de confirmer les détails de l’urne malgré qu’il est nommé que je suis 2e en attente. Leur ligne a également coupé après une heure d’attente. Bien que nous avons été satisfaits des soins médicaux, les autres services nous laisse avec un goût amer.

Ruth L.

Before entering this DMV, I was already nervous due to my little Cookie(poodle) who had gone through 7..8 semi-epilepsia spasms in a row. But thanks to people at the entrance of the Emergency and the technicians and the secretary everybody took care of me and Cookie by calling me at a great frequence to get updated and asking questions. Very welcoming. I would recommand you to all the pet lovers . Thank you so much for helping Cookie ????????????

linda curwell

Wonderful staff, excellent vet - Dr Gatineau

Emile Mouannes

Licensed robbers with no empathy!

Gisele Brunet

(Translated) The Veterinary Center DMV in Lachine is recommendable at all points. The technicians to the specialists in surgery are nice, patient to our listening and especially very human. Yes it's more expensive than a clinic but if your little one needs special care, this is the place where you can trust. (Original) Le Centre Veterinaire DMV a Lachine est recommandable a tous les points. Les techniciens jusqu'aux specialistes en chirurgie sont gentils, patients a notre ecoute et surtout tres humains. Oui c'est plus cher qu'une clinique mais si votre petit poilu necessite des soins particuliers, c'est l'endroit ou vous pouvez avoir confiance.

Sarah T

Very bad experience. After over 2 hours of wait, Vet was super vague with his response. We left with a couple of prescriptions and hope for the best.

Graeme Humfrey

Beautiful people , the entire staff , from the receptionists to the assistants and of course the doctors . I have been more times then I can count and I have nothing but praise for the entire staff . They have performed miracles while others told me there was no hope and they have been straight up with me when things were not going our way . Its a large clinic but I've never had the feeling I'm just a "Client" , they are extremely compassionate and caring (they have seen my cats and myself at the best of times and the worse ). The doctors are present 24 hours a day and when things are critical that makes all the difference . Thank you Graeme Ketzel , SchnooKie, Junior and Baby Ups

Allison S

It was time to put our cat down. We were heartbroken but drove straight out to this hospital. Being new to Montreal we didn't know what to expect. In an impossible situation, we were treated so well and they took such good care of us. I've never had to put down a pet before and I couldn't have asked for a better experience. They were so understanding and gentle. A few days later there was a sympathy card in my mailbox from them. A very sweet gesture.

Maya Attias

I brought in my 14 year old dog in a panic because he was suddenly not eating or walking. The DMV, Dr. Sauve specifically, took advantage of our distress and performed tests and procedures on my dog despite the fact that I very clearly asked to be informed of anything being done beforehand. Due to his condition, my dog had to be euthanized, which I was told would amount to around $400. To my surprise, I was then handed a bill of over $1000, including $600 in charges to which I never consented. When I addressed the charges with Dr. Sauve, and brought up the topic of informed consent, she coldly responded "this is just the way things are done here," and that I could "take my dog somewhere else if I was not happy." An incredibly heartless comment given the fact that she was minutes away from putting down my dog. Dr. Sauve showed NO empathy whatsoever, went against mine & my family's wishes, and made the worst day of my life that much worse.

Valérie Brousseau-Dubé

(Translated) The team is attentive and takes the time to fully explain and answer all questions. Excellent service (Original) L'équipe est à l'écoute et prends le temps de bien expliquer et de répondre à toutes les questions. Excellent service

Line Fauchon

(Translated) Friendly and attentive staff, very clean, all services are available. In case of emergency it is my place no. 1 (Original) Personnel courtois et attentionné, très propre, tous les services sont disponibles. En cas d urgence c est ma place no. 1

Emma

Amazing!!

Micheal Yacon

They use Covid as an excuse for the slow service which is ridiculous. Our pet waited for hours alone to only be told to come back another day!!

Erika Dupre

(Translated) My dog was seen last Sunday in an emergency for lameness no x-ray was taken and no note was left in the file apart from the 2 prescriptions I have called 3 times to ask questions no return call. My dog had an operation there 2 months ago for dislocation of the patella it is the $ 4000 the worst invested to have known I would have had him operated elsewhere it is a beautiful money factory they are waiting for you with the big price and take you by the feelings but when you need a follow-up no very deplorable service return. My dog is in pain and I feel helpless I have to wait to see for the January 7th follow-up! (Original) Mon chien a été vu dimanche dernier en urgence pour boiterie aucune radiographie n’a été passé et aucune note n’a été laissé au dossier mise à part les 2 prescriptions ça fait 3 fois que j’appelle pour poser des questions aucun retour d’appel. Mon chien a été opérer la bas il y a 2 mois pour luxation de la rotule c’est le 4000$ le plus mal investi avoir su je l’aurais fait opérer ailleurs c’est une belle usine à argent ils t’attendent avec les gros prix et te prennent par les sentiments mais quand tu as besoins d’un suivi aucun retour d’appel service très déplorable. Mon chien souffre et je me sens impuissante je dois attendre de voir pour le suivi du 7 janvier!

Mme U

(Translated) Stay away from this place. Poor service, false promises, and prices to behold. They don't take care of your pet for the exorbitant price paid; they just cover it up so that we come back quickly and pay even more. Very disappointing! (Original) Restez loin de cette place. Un service médiocre, des fausses promesses et des prix à ne pas en revenir. Ils ne prennent pas soin de votre animal équivalant le prix exorbitant déboursé; ils font juste camoufler pour que l'on revienne vite payer encore plus. Très décevant!

Daphné

(Translated) DMV I would like to thank you very much for the care when my cat was hospitalized with gastro intestinal in early January after swallowing and regurgitating a gift wrapping ribbon roll. I would like to say a big thank you to Dr. vet. Claudine. I called and left a message at the reception to thank you! The gastro intestinal lasted a few days and I had good hope that he would recover it was obvious that we should consult. I did not know what he had and especially how to treat it. It was a first of January and my vet was closed .. I was lucky enough that DMV is open and I have admitted my cat for the night which was fasted, hydrated by catheter treated with anti vomit and other antibiotics. Then the next day veterinarians managed to finally do eat once without vomit. Since that time, we give medical drugs as prescribed and everything is great !! He found the energy, does not sleep all day, no longer mine shot ... he became healthy and has not vomited since he was admitted at DMV January 1 !!! The aid measures were clearly explained with the necessary medicines locally available, the hypoallergenic food as well as other explanations necessary. courteous telephone service if questions !! The health of my cat has no price ... and I am so happy that it is well. Thank you enormously DMV !!! (Original) DMV, J'aimerais vous remercier énormément pour les soins prodigués lorsque mon chat a été hospitalisé pour une gastro intestinale en début janvier après avoir avalé et régurgité un rouleau de ruban d'emballage cadeau. J'aimerais dire un gros merci à la vétérinaire Dre. Claudine. J'ai appelé et laissé un message à la réception pour vous remercier ! La gastro intestinale durait depuis quelques jours et j'avais beau espérer qu'il guérirait il était évident qu'on devait consulter. Je ne savais pas ce qu'il avait et surtout comment le traiter. C'était un premier janvier et mon vétérinaire était fermé .. J'ai été assez chanceuse que DMV soit ouvert et j'ai pu hospitalisé mon chat pour la nuit qui a été jeuné, hydraté par catheter, traité par des anti vomi et autres antibiotiques. Puis, le lendemain les vétérinaires ont réussi à enfin le faire manger une fois sans vomi. Depuis ce temps, nous donnons la médicamentation tel prescrite et tout est génial !! Il a retrouvé l'énergie, ne dort plus toute la journée, n'a plus la mine abattu... il a retrouvé la santé et n'a plus vomi depuis qu'il a été admis chez DMV le 1er janvier !!! Les soins à administrer ont été clairement expliqués avec les médicaments nécessaires disponibles sur place, la nourriture hypoallergène ainsi qu'autres explications au besoin. Service courtois au téléphone si questions !! La santé de mon chat n'a aucun prix ... et je suis tellement heureuse qu'il soit bien. Merci énormément DMV !!!

Cherry Lau

Heartless and blood sucking vet. Found a puppy on a weekend and was not eating. The only place we thought of was DMV. Asking 400$ for a blood test and all to maybe provide a diagnostic. When we said that we don't want to spend this money to a dog that we found on the street, the vet told us to put him down. Brought him to a vet in South Shore and the vet gave him some vermifuge. The dog started eating the next day.

Nikita Galagher

They over charge on products and want the money up front if you don't have the money up front they won't even take your animal at all never will i come back to this money hungry vet

Andre Cote

(Translated) The work they do is amazing, super empathic staff. It's not always easy to deal with emotionally charged situations. They do it every day. (Original) Le travail qu’ils font est incroyable, personnel super empathique. Pas toujours facile de faire a des situations chargées en emotions. Eux ils le font à tous les jours.

James Martins

Staff is very friendly and helpful.

Jacques Lesage

(Translated) Veterinary care is good, but as of September 15, 2021, phone service is appalling. 1 to 1½ hour wait if we answer you. No return call if you leave a message. Their services are already very expensive and the telephone service is contemptuous of the customer. Almost impossible to get telephone help between appointments. (Original) Les soins vétérinaires sont bons, mais en date du 15 septembre 2021, le service téléphonique est épouvantable. 1 à 1½ heure d'attente si on vous répond. Pas de retour d'appel si on laisse un message. Leurs services sont déjà très coûteux et le service téléphonique est méprisant pour le client. Quasi-impossible d'avoir de l'aide téléphonique entre les rendez-vous.

Martine Goyette

(Translated) A friendly clinic, an empathetic team. I went there in the middle of the night with my cat who was dying, I didn't have to wait for me to be taken care of right away. The vet was great, he told me the truth and didn't insist that I do unnecessary tests. Thank you very much to the whole team. (Original) Une clinique sympathique, une équipe empathique. J'y suis allé en pleine nuit avec mon chat qui était mourrant , je n'ai pas eu à attendre on s'est occupé tout de suite de moi . Le vétérinaire à été super , il m'a dit la vérité et n'a pas insisté pour que je fasse faire des tests inutile . Merci beaucoup à toute l'équipe.

Caroline Lavoie

(Translated) Super ???? accupuncture, physio! Thank you from Poutchie and her mom Caroline and dad David ???????????? (Original) Super ???? accuponcture, physio! Merci de la part de Poutchie et sa maman Caroline et papa David ????????????

Maria Vourdakis

!!!!!!!!!!!!BEWARE OF THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!!! These are NOT specialists but robbers and MANIPULATORS! They will do anything to make money off of you! That is all they want! These so called specialists KILLED my dog only to make more money. If you show them that you are vulnerable and deeply care and love your animal they will take advantage of you! And that is what they did to me and my family. I deeply regret the decision of taking him there in the first place. My vet was speechless when I told him what happened.. I wish I wasn't so vulnerable and trusting and checked in with him when they were telling me what to do. They just want to sell, sell, sell. They want you to come back which means more $$$$$$ BE CAREFUL and think twice before you decide to take your animal to this MONEY HUNGRY BUSINESS! And I am sorry for anyone's beloved pet who was not taken care of over here. You guys should be ashamed

Roxane Grégoire

(Translated) Very professional, gave good emergency care to my cat. They are present, answer questions and concerns and often give news. (Original) Très professionnel, ont donné de bons soins en urgence à mon chat. Ils sont présent, répondent aux questions et inquiétudes et donne souvent des nouvelles.

Lynn B

(Translated) Very good professional service, courteous and respectful staff. We feel that the well-being of our four-legged friends is important to them. (Original) Très bon service professionnel, personnel courtois et respectueux. On sent que le bien être de nos amis à 4 pattes leur tient à cœur.

Stephanie Chriqui Photo

After numerous visits , surgery and dr follow ups at the DMV, and we'll over 20 thousand dollars spent in just the last 3 yrs, I am very sad to say that all they care about is your money and certainly not the wellness of your pet! I hope no one has to go to this hospital at any point in their pets life! It has been extremely hard with our dog with cancer and they really don't make your "experience" easy ..

Robert Charette

(Translated) We arrived at the BLAINVILLE clinic around 10 a.m. but went to the registration counter at around 11 a.m. Our dog had blood in his urine. They picked him up and put him in a cage. Other dogs came on their feet afterwards, they went before us. A Jack Russell and a Golden retriver. I would hate to be a pregnant woman who is losing blood and being treated by a doctor like this vet. At no time were they able to tell us when our dog was going to pass. 4 hours of time in a cage. I can understand that there can be emergencies (injured animals, upset stomach ...). But when an animal gets on its paws there should be respect in the order of arrival. The staff are nice but kindness is not enough when we are left in the dark waiting like turkeys. The animal is caged, SO IS THE OWNER. He has to prepay $ 216.73. Then ... WAIT WITHOUT KNOWING. You should be next. I am or not! Unable to confirm it to me. In most hospitals your case is assessed first and given an approximate time. Nothing like that here. You use the owner's love for your pet, and get rid of $ 216.73! Before there's even a service. Then we leave him in UNCERTAINTY. LIKE AN ANIMAL IN A CAGE. (Original) Nous sommes arrivés à la clinique de BLAINVILLE vers 10 heures mais avons passer au guichet pour l’inscription vers 11 heures. Notre chien avait du sang dans les urines. Ils l’ont pris en charge et mis dans une cage. D’autres chiens sont arrivés sur leur pattes par la suite ils ont passé avant nous. Un Jack Russell et un Golden retriver. Je n’aimerais pas être une femme enceinte qui perd du sang et qui est soigné par un médecin à l’image de cette vétérinaire. En aucun temps ils ont été capable de nous mentionner à quel moment allait passer notre chien. 4h de temps dans une cage. Je peux comprendre qu’il peut y avoir des urgences (animaux accidentés, estomac tourné...). Mais lorsqu’un animal entre sur ses pattes il devrait y avoir un respect dans l’ordre d’arrivée. Le personnel est gentil mais la gentillesse ne suffit pas quand on nous laisse dans les ténèbres à attendre comme des dindes. L’animal est mis en cage, LE PROPRIÉTAIRE AUSSI. Il doit payer à l’avance 216.73$. Par la suite... ATTENDRE SANS SAVOIR. Vous devriez être le prochain. Je le suis ou pas! Incapable de me le confirmer. Dans la plupart des hôpitaux on évalue dans un premier temps votre cas et on vous donne une durée de temps approximative. Rien de tel ici. On se sert de l’amour du propriétaire pour son animal, on lui soutire 216.73$!avant même qu’il y ait eu un service. Puis on le laisse dans l’INCERTITUDE. COMME UN ANIMAL DANS UNE CAGE.

Nathalie Paquin

(Translated) Good attentive personal services (Original) Bon services personnelles attentionné

Pat Robillard

Horrible experience. The vets prepped my animal for surgery without my consent and then refused to give me back my cat until I had paid but would not update my bill, causing precious time to be wasted, that could have saved his life. I was also quoted at $850 come pick up time the bill was $2250. I have NEVER been somewhere with such a lack of humanity. I would not reccomend anyone bring an animal her ever

Megan St

This place is staffed completely with qualified and empathetic individuals. I have had to come here a few times over the years, most recently for my cat who was at deaths door. They were able to diagnose and treat her and now she is acting like kitten despite being 14. I understand people's reviews about the price and that it seems like robbery, but it is not. The prices are high but we do not see the actual price of our own human medical care. It can make you feel forced or that you are being taken for a ride, but you need to understand that our animals do not have the universal health care we do. This is a emergency vet, for emergency procedures. The prices reflect that. The care however is something o can not praise enough. Dr. Javard and all of the staff are lifesavers.

Dan lu

(Translated) Clean and good service. (Original) 干净正经，服务很好。

Christine Serban

Thanks so much for taking care of our baby! Very nice staff and so caring! We appreciate your hard work! Highly recommend DMV Lachine.

Sophie Normand

(Translated) We had very good care for our cat who suffered from a urinary problem. He was in poor condition when he arrived at DMV. The treatment was quick and efficient. We had several follow-ups per day from technicians, nannies and vets and even photos. The costs go up quickly but we are informed before any intervention. Thanks to Dr. Mc Neil and the whole team for your dedication! (Original) Nous avons eu de très bons soins pour notre chat qui souffrait d’un problème urinaire. Il était en mauvais état à son arrivée chez DMV. La prise en charge a été rapide et efficace. Nous avons eu plusieurs suivis par jour de la part des techniciens, nounous et vétérinaires et même des photos. Les coûts montent rapidement mais nous en sommes informés avant toutes interventions. Merci à Dr Mc Neil et toute l’équipe pour votre dévouement!

Felica Smithson

What a terrible place! They will soak you for money and are rude and unprofessional. I wrote another review but it got taken down so I will leave it at this. Do not bring your pet here.

Tristan Leewarden

If I could give 0 stars, I would. We got transferred from DMV-Nord on Monday evening, and had I known my dog would die there, I would have brought him home. My dog was seizing, and they administered Dexamethasone, who's side effect is an increase in seizure activity. On top of that, as I left Toby, I was told if there was anything, they would call me to inform me. He passed away the next morning, and when the vet called to inform me of that, he told me that my dog had seized 1 to 2 hours after his arrival at the clinic. Why couldn't they call me when that happened to inform me of this???? I would have mentally been able to prepare, and go see him in case the worst happens (which it did). And I had also taken the time, during the night, to ask them how he was doing on their app they ask you to download and they didn't respond until after he passed. I didn't have the chance to say goodbye to my best friend because of them. Needless to say, I will be making a complaint to l'OMVQ, because after reading the reviews, I see negligence is a very common occurrence at their clinic.

Roland Leroux

Unfortunately we were not present for a happy or joyful reason. Our cat Mimi was having problems urinating involuntarily and walking with great difficulty. Mimi was APX. 17 yrs old. We did not want to prolong the situation for her to suffer, therefore we chose to have her euthinised. Although my wife and I were upset, the Center was sincere and respectful. We were both holding and comforting our cat when the deed was done. We are greatfull for the care the center provided. Thank you sincerely, Roland and Therese.

christina chirico

Our dog needed to be seen in neurology & we were referred here. Great service from all staff. Dre. Paquette is very Courteous & Compassionate. Gathered all important info. & used important diagnostic tools before diagnosing. She never pressured us into doing specific tests, letting us decide. Reason for 4 stars is because like any vet, It can get expensive when you do Ct scan. We're ok with that. Our pets are part of the family. The way I see it if you can't afford vet bills don't get a pet. Thank You DMV

Jessica Steinberg

I was so impressed with the entire team mat DMV, and especially with Dr. Planté. The care and patience they took to examine my dog and answer my questions about my dogs’ surgery was incredibly comforting and helpful. I always felt like my pup was getting an incredible quality of care. Thank you so much to the team at DMV!

Ailiza Coronel

Very grateful for the professional and attentive team. Thank you for the love you showed my Mauka during her last hours and for being so caring and informative towards myself (while enduring a pandemic). I'm happy to have gone there for a second opinion, the service was a complete 180 from her normal vet.

Bree Noyb

I don't wish on anyone to have to take their pet to the emergency, as it is a stressful experience. I found the DMV could improve on many points to make it less traumatizing for the owners and their pets. If i had another emergency, I would drive a little longer to get to a different ER. We took our cat for an emergency on a Sunday morning. They took our cat more or less from the waiting room, and we didn't see him until he got released. Most of our interactions happened over the phone, sometimes with long waiting delays. Some of the staff was very pleasant, other were not. Our cat was seen within 2 hours. We were offered 3 options. We accepted all tests that were suggested, and for the cat to be kept overnight (the most expensive option). We really felt the vet was calm and cared, and this was the best option for him. However, looking back, I feel we were mislead in the options we had: option one was an hospitalisation, ultrasound and seen by a radiologist (estimated about 2200-2500$), option 2 same as option 1, but no radiologist (about 200$ less), option 3 we would took him back home and we would try to treat him "blindly" (her words). We were never offered an option with an hospitalisation without the ultrasound (about 600$, a third of the bill). The emphasis between option 1 and 2 was put on the radiologist. Well, our pet was never seen by the radiologist anyway ("too busy" we were told afterwards) and they ended up "treating him blindly". Worse: 16h after being released without any treatment or diagnosis, our cat had to be hospitalized again (at our vet). Prior to going to our vet, we phoned the DMV who assured us our vet had a copy of everything. You probably guessed it: our vet didn't have anything, and had to phone, and stay on the line, and waste everyone's precious time as our cat health was quickly deteriorating. We thought we were making the best decision and offering him the best care. Knowing what would eventually follow, I am not sure I would trust their recommendations and leave my pet at the DMV overnight. It might have been unnecessary trauma. Maybe waiting 24h and seeing our regular vet would have been best. However, when an emergency hit, you want to trust the recommendation given by the ER vets. Can you really do otherwise when you are so anxious and just want your pet to do better? They make you do prepayment, signing forms saying you have agreed to the hospitalisation, but they do not provide a detailed list of what you have agreed to, with fees. How hard would that be? The second day, we waited ALL day to have news. Around 4pm, a different vet called us, ranting about being overworked and not having time to call her patients' parents in a timely manner. She did find the time to rant and lecture us about cat food for 5 mn though (concluding that she was not the best to give us advice about what to feed our cat). She went on contradicting the previous vet and dismissing some medical concerns she had mentioned. She was unaware of some background we gave the previous day. She really gave us the impression she didn't look at the file at all. She could not give us a diagnosis. She released our cat. Long story short, after 36h of worries and 2300$, we didn't have a diagnosis of what happened, a treatment or the slightest idea of how preventing it from happening again. We did get a little flyer about hyperthyroidism though, a disease we are well aware of as our cat is already diagnosed with and take medication for. Thank you for the information we don't need, but for which you offer a 2000$ treatment. Our cat came back with his hair all greasy and scruffy. He is really easy going and had previous stays at vets for some extended care, and never came back so rough. What happened to my pet for these 36h?? I keep on asking myself if I did more harm than good by taking my pet there. I am left with the the depressing feeling that despite the best effort and all the money possible, i can't offer my pet a proper health care.

alex hispaniola

(Translated) When we go to a veterinary hospital, we expect to have clear answers to our questions. Already we are nervous and worried. I came across Dr Romain Javard a Napoleon imbued with himself who will not let you talk in addition to charging you fees without notifying you. When I asked him why he didn't call me. He told me he didn't just have that to do. I made a complaint he called me back to tell me that it was a lack of communication and that he could no longer follow my pet's file, $ 3,000 later he had found nothing and he wanted pass me on to one of his colleagues. I transferred the file to the Center Vétérinaire Rive-Sud. I was received with empathy and professionalism. I was even given a written report plus telephone follow-ups. The DMV Veterinary Center is nonsense. (Original) Quand on va dans un hôpital vétérinaire, on s’attend à avoir des réponses claires à nos questions . Déjà nous sommes nerveux et inquiet. Je suis tombé sur le Dr Romain Javard un Napoléon imbu de lui-même qui ne vous laisse pas parler en plus de vous facturer des frais sans vous aviser. Quand je lui ai demandé pourquoi il ne m’avait pas appeler . Il m’a répondu qu’il n’avait pas juste ça à faire. J’ai fait une plainte il m’a rappeler pour me dire que c’était un manque de communication et qu’il ne pouvait plus suivre le dossier de mon animal, 3 000$ plus tard il n’avait rien trouvé et il voulait me refiler a une de ses collègues. J’ai transféré le dossier au Centre Vétérinaire Rive-Sud on m’a reçu avec empathie et professionnalisme on m’a même remis un rapport écrit plus des suivies téléphoniques. Le Centre Vétérinaire DMV c’est n’importe quoi.

Annick Biard

(Translated) Very satisfied with their services !! My little dog who broke a paw was treated like a king ???? (Original) Très satisfaite de leurs services !! Mon petit chien qui s'est casser une patte a été traiter comme un roi ????

Bonnie Clyde

(Translated) I really want to thank the whole team of the DMV Center who knew how to react quickly in a very professional way I can only recommend this establishment which knew how to take the necessary care to save our purchase thank you (Original) Je tiens véritablement à remercier toute l’équipe du Centre DMV qui a su réagir vite de manière très professionnelle je ne peux que recommander cette établissement qui a su apporter les soins nécessaires pour sauver notre achat merci

Manon Trepanier

(Translated) Excellent care and follow-up by Dr Planté following a TPLO. I would have no hesitation in recommending it. Small flat on the other hand with a young girl at the admission: she forgot to mention to the Dr that I wanted to remove a small mass on the muzzle of my dog during the operation in order to avoid 2 anesthesias (he is 10 years old) . Advice: insist on speaking directly to the doctor !!! (Original) Excellent soins et suivi par le Dr Planté suite à un TPLO. Je n’aurais aucune hésitation à le recommandé. Petit bémol par contre avec une jeune fille à l’admission: elle a oublié de mentionner au Dr que je voulais faire ôter une petite masse sur le museau de mon chien durant l’intervention afin d’éviter 2 anesthésies (il a 10 ans). Conseil: insister pour parler directement au médecin!!!

Laure Cloutier

(Translated) We had an appointment for our cat. Welcoming staff, little waiting, Dr Gatineau kind and professional ... it was our first visit And even the bill was reasonable ... Bravo! (Original) Nous avions un rdv pour notre chat. Personnel accueillant, peu d'attente , Dr Gatineau gentil et professionnel...c'était notre première visite Et même la facture était raisonnable...Bravo!

Vicky Ross

(Translated) I brought my cat at 8:30 p.m. because he had been very dehydrated for 2 days and my appointment with my vet was only the next day at 2 p.m. When I arrived I mentioned that I would need the file for my appointment the next day and the vet told me that there would be no problem. So I leave the place at 9 p.m., thinking that they will try to hydrate it at least during the night, I am told that I will have a call within 20-30 mins for the continuation of the things. Three and a half hours later I receive the call and I am told that since all this time they have done nothing. That he suggests taking a blood test. The vet calls me back 2 hours later to say that they can rehydrate him intravenously for a cost of $ 1400 or I can come and get him. So I went to pick up my cat at 3 am .. always mentioning that I will need blood test results for the next day before 2 pm and I am told no problem. $ 803 is the cost for the consultation and blood tests and some medications that I did not ask for and that I have to administer to him myself. It is currently the next day and I am at my appointment with the other vet and still not received the results of the blood tests. When I call I am told that the vet has 3 days to complete the file even though I had been told that there would be no problem for the next day. I understand the DMV center is for emergencies so the costs are higher, but customer service is just fine when you are there before you pay the bill. Really very disappointed with this experience! (Original) J'ai amené mon chat a 20h30 car il était très déshydraté depuis 2 jours et mon rendez vous chez mon vétérinaire était seulement le lendemain a 14h. En arrivant j'ai mentionné que j'aurais besoin du dossier pour mon rendez vous le lendemain et le vétérinaire m'a dit qu'il n'y aurait aucun problème. Donc je quittes l'endroit a 21h, en pensant qu'ils vont essayer de l'hydrater au moins durant la nuit, on me dit que je vais avoir un appel d'ici 20-30 mins pour la suite des choses. 3 heures et demi plus tard je reçoit l'appel et on me dis que depuis tout ce temps ils n'ont rien fait. Qu'il suggère de faire une prise de sang. Le vétérinaire me rappelle 2h plus tard pour dire qu'ils peuvent le réhydrater par intraveineux pour un coût de 1400$ sinon je peux venir le chercher. Donc je suis allé chercher mon chat a 3h du matin.. en mentionnant toujours que j'aurai de besoin des résultats de prises de sang pour le lendemain avant 14h et on me dit pas de problème. 803$ est le coût pour la consultation et prises de sang et quelques médicaments que je n'ai pas demandé et que je dois lui administrer moi même. On est présentement le lendemain et je suis a mon rendez vous chez l'autre vétérinaire et toujours pas reçu les résultats de prises de sang. Quand j'appelle on me dit que le vétérinaire a 3 jours pour compléter le dossier même si on m'avait dit qu'il n'y aurait pas de problème pour le lendemain. Je comprend que le centre DMV est pour les urgences donc les coûts sont plus élevés, mais le service a la clientèle est juste bien quand tu es sur place avant de payer la facture. Vraiment très déçue de cette expérience!

Co

(Translated) In early September, I went to the DMV center following a bad diagnosis from another veterinary clinic. Unfortunately our Lupine had reached an irreversible point and we made the decision to come to the DMV center. The technicians took great care of our cat and Lii gave warm hugs before handing him over for his last moments. The team in place worked respectfully and they were warm. Thanks again even in this covid situation, I have not been parted with my Lupine. This morning I received this little card which warmed my heart. A small gesture like that makes the difference and I will not hesitate to trust them again. THANKS DMV. (Original) En début septembre, je suis passé au centre DMV suite à un mauvais diagnostique d'une autre clinique vétérinaire. Malheureusement, notre Lupin était rendu à un point irréversible et nous avons pris la décision de venir au centre DMV. Les techniciennes on grandement pris soin de notre chat et lii ont donné des calins chaleureux avant de nous le remettre pour ses derniers moments. L'equipe aur place a travaillé respectueusement et ils ont été chaleureux. Merci encore même en cette situation de covid, je n'ai pas été séparer de mon Lupin. Ce matin j'ai reçu cette petite carte qui ma réchauffé le coeur. Un petit geste comme celà fait la difference et je n'hesiterai pas a leur faire confience de nouveau. MERCI DMV.

gilles anglehart

(Translated) Bad experience there a year ago I waited all this time to give the most objective comment possible. If you have to go to save your pet's life go there but for us we will never go back. We are convinced that dedicated people are working there but the problem must be elsewhere ... (Original) Mauvaise expérience vécue la bas il y a un an j ai attendu tout ce temps pour donner un commentaire le plus objectif possible. Si vous devez y aller pour sauver la vie de votre animal allez y mais pour nous jamais nous y retournerons. Nous sommes convaincus que des gens dévoués y travaillent mais le problème doit être ailleurs...

maria elkurdi

My little 5.5 lb chihuahua has Atopic Dermatitis, a General Veterinarian prescribed antibiotics, which did nothing for my pet. Here he was treated by Dermatologist Nadia Page and her team. The results were almost immediate. Thank you.

Karim Saliba

(Translated) Avoid this clinic at all costs. Forget your wallet. Do it for the welfare of your animals. Today we brought our cat which was at the end of its life to relieve it and offer it good last moments. The clinic immediately took care of it without giving us any additional information. On many occasions we have asked to know what was going on. We waited 5 hours on the spot without even having information on the length of the wait, the state of our dear animal or what was going to happen. We finally went home to wait for news. Shortly after our arrival we receive our first news, but still no results or veterinarians. Result, our cat, stress and end of life. Just spent 8 hours alone in a place he doesn't know and without seeing us. All we wanted was to relieve him of his suffering and be able to accompany him in these last moments so that he was happy and comfortable. Avoid this pathetic establishment at all costs. (Original) Evitez a tout prix cette clinique. Oubliez votre portefeuille. Faites le pour le bien etre de vos animaux. Aujourd`hui on a apporter notre chat qui etait en fin de vie pour le soulager et lui offrir de bons derniers moments. La clinique l'a tout de suite pris en charge sans nous donner quelqu'infos supplementaires. A maintes reprises on a demander a savoir ce qui se passait. On a attendu 5h sur les lieux sans meme avoir d'information sur la duree de l'attente, l'etat de notre cher animal ou ce qui allait se passer. Nous sommes finalements rentrés chez nous pour attendre des nouvelles. Peu apres notre arrivee on recoit nos premieres nouvelles, mais toujours pas de resultats ou de veterinaires. Resultat, notre chat, stresse et en fin de vie. Viens de passer 8 heures seuls dans un endroit qu'il ne connait pas et sans nous voir. Tout ce que nous voulions 'etait de le soulager de sa souffrance et pouvoir l'accompagagner dans ces derniers moments pour qu'il soit heureux et confortable. Evitez a tous prix cet etablissement pathetique.

Ben Smith

(Translated) I think many of the comments are more emotional! I have nothing more to say that they respected my choices for the treatment of my dog (cancer), and we prescribed the drugs so that I would go and get them from the pharmacist because the taste was less expensive. Follow up with my regular veterinarian. During the demarche they told me the costs, and the follow-up, and yes or no we continue! (Original) Je crois que plusieurs des commentaires sont plus sous le cout de l'emotions! Moi je n'ai rien a dire de plus qu'il ont respecte mes choix pour le traitement de mon chien (cancer), et on prescrit les medicaments pour que j'aille les chercher au pharmacien car le gout moins chere. Font un suivis avec mon veterinaire regulier. Lors des demarche ils m'ont dit les couts, et le suivis, et oui ou non on continue!

Dorcia Kowal

You pay for premium service, which unfortunately is not always delivered.

nancy chouinard

(Translated) Excellent service! No hesitation for my doggie. (Original) …

Dominique G

While the consultation costs are high, the vets there are always extremely helpful and competent. They care for your dog and go out of their way to provide the necessary tests and medications, all while taking into account the overall costs and avoiding redundancies of tests. Dr. Sauvé is wonderful, humble, competent, enjoyable to talk to and helped us so much. We are so thankful to have encountered her twice for our puppy and we will return there for any future emergency.

Stéphane Poirier

(Translated) The expertise is at the rendezvous, but it is better to have insurance that covers the costs that can sometimes be high. (Original) L'expertise est au rendez-vous, mais il est préférable d'avoir une assurance qui couvre les frais qui peuvent parfois être élevés.

Micheline Meilleur

(Translated) I am Danielle Bergevin, owner of Toby. I had to have my baby euthanized, and I had a lot of empathy and kindness from all the staff who gave us all the time we needed to say goodbye. A big thank you (Original) Je suis Danielle Bergevin, propriétaire de Toby.j'aie dû faire euthanasier mon bébé,et j'ai eue beaucoup d'empathie et de gentillesse de tout le personnel qui nous ont laissée tout le temps nécessaire pour lui dire adieu.Un grand merci

Annie Vincent

My dog had to have two leg surgeries. Dr. Planté took great care of my dog. He took the time to really explain everything. The vet assistants were also very kind. The only concern I have is the wait times. I don’t find the people at the front door or the front desk helpful at all. It’s concerning how long I would wait to get my dog back after appointments. I would hear him crying in the room which was stressful for me. As my native language is English, I appreciated that everyone in the building would speak English with me.

Alice Zhang

Amazing experience at DMV. My dog received the care of Dr. Planté and his team. Very experienced team and reacted very quickly to give the care my dog needed. Received regular and thorough updates before and after the surgery. Felt that Winston was well taken care of. I would return there without a second thought.

Julie M

As the mom of an elderly fur baby with lots of special needs, I can honestly say that the DMV is best able to handle all of our needs with a wide range of specialists in all areas of veterinary medicine and they all work as part of a team to ensure the successful life and well being of our pets. As they age, education and knowledge is important to ensure we are doing all we can to help our pets have comfort. I feel very confident and supported by everyone when I go there.

T. H.

This place charges TRIPLE price! the advice i received from the "Doctor" was not professional and it seemed like he had no idea what he was talking about. but the vending machine was super!

Etienne Simon

Excellent service, follow-up and compassion

Jennifer S

Very professional and empathetic. Although I find it a bit on the pricy side, it is well-worth it knowing that i can bring my pet in at any time, day or night.

lInda Chartrand

(Translated) Thanks to the veterinarians who take care of junior he says a big thank you (Original) Merci au vétérinaires qui prennent soins de junior il vous dis un gros merci????

David Luong

(Translated) I arrived at the ER around 1:00 p.m. and around 4:00 p.m. they finally examined my dog and he needs an x-ray (they tell me the result in 30 minutes). It is 6:14 pm as I write this review and still no answer ...... they are quick to take the money etc ..... but the service absolutely 0 ..... $ 500 + for more than 6 hours of waiting ...... incredible (Original) Je suis arrivé à l'urgence vers 13h00 et vers 16h00 ils ont finalement examiné mon chien et qu'il nécessite une radiographie (ils me disent résultat dans 30 minutes). Il est 18h14 à l'instant que j'écris ce review et toujours pas de réponse...... ils sont vite à prendre l'argent etc..... mais le service absolument 0.....500$+ pour plus de 6h d'attentes......incroyable

Claude De Laplante

(Translated) I had to have my dog operated on for a torn ligament. My dog received very good care and service. (Original) J’ai du faire opérer mon chien pour une déchirure du ligament. Mon chien a reçu de très bons soins et services.A recommander sans problème

Natacha Gour

(Translated) I am very satisfied with the excellent service provided by the hospital. Communication and special attention to our dog. Vanilla knew how to be taken care of as its home away from home. (Original) Je suis très satisfaite du service excellent que nous offre l’hôpital. Communication et attention particulière à notre chien. Vanille à su être prise soin comme son chez-soi.

Charles de Bourqueney

(Translated) A shame, My cat is diagnosed with hypertrophic cardiomyopathy by prescribing medication and explaining that my cat will not have a long life. Echocardiography is more expensive than in a clinic for a man. The prices are incredible, I'm not even sure that such practices are legal. After 1 year I do an echocardiography with a recognized specialist, and he tells me that my cat has no disease, the diagnosis cost me 2.5x cheaper when I went through my classic veterinarian with this specialist. Conclusion, I paid a fortune for a false diagnosis, I wanted to ask for the images of their echocardiography, obviously they do not store anything, for $ 800 it's a shame. (Original) Une honte, On diagnostique une cardiomyopathie hypertrophique à mon chat en me prescrivant des medicaments en m'expliquant que mon chat n'aura pas une longue vie. L'echocardiographie coute plus cher que dans une clinique pour un homme. Les prix sont hallucinant, je suis meme pas sur que ce soit legal de telles pratiques. Apres 1 ans je refais une echocardiographie avec un specialiste reconnu, et il m'affirme que mon chat n'a aucune maladie, le diagnostique m'a couté 2,5x moins cher quand je suis passé par mon veterinaire classique avec ce specialiste. Conclusion, j'ai payé une fortune pour un diagnostique faux, j'ai voulu demander les images de leur echocardiographie, bien évidemment ils ne stockent rien, pour 800$ c'est une honte.

Isabelle Laurin

(Translated) A big thank you to Dr. Lamoureux, an exceptional, professional and very caring Veterinarian. A quick diagnosis that kept my dog alive. Well done and a big thank you again. (Original) Un gros Merci au Dre Lamoureux, une Veterinaire exceptionnelle, professionnelle et très attentionnée. Un diagnostic rapide et qui a permis de garder ma chienne en vie. Bravo et encore un gros merci.

Marie-Josee Lalande

(Translated) Thank you to all those who took care of my dog Ricko, an 11 1/2 year old Newfoundland Landseer operating for a gastric torsion in Blainville and moving to Lachine for lack of staff .... Ricko is doing wonderfully .... thank you a thousand times (Original) Merci a toutes ceux et celles qui ont prit soins de mon chien Ricko un terre-neuve Landseer de 11 1/2 ans opérer pour une torsion gastrique a Blainville et déplacer à Lachine par manque d'effectifs....Ricko se porte a merveille....merci milles fois????

Chanel Seguin

(Translated) my cat kept vomiting after sterilization. I am therefore to go urgently to this Veterinary clinic. he was dehydrated, for an exam and anti-vomiting $ 400! Seriously? There are expensive and unsuitable. Extremely expensive for 20 Minutes of consultation. Do not give metacam to your kitten if he is sterilized (pain reliever) this is what causes vomiting in my baby cat. people not its rich the prices should be more affordable! we love them and that's why they charge us a pretty salty bill thank you. (Original) mon chat n'arrêtait pas de vomir après une stérilisation. Je suis donc aller en urgence à cette clinique Veterinaire. il était déshydraté, pour un examen et anti-vomissement 400$! Sérieusement? Il y a dispendieux et inconsevable. Extrêmement cher pour 20 Minutes de consultation. Ne donner pas de metacam à votre chatton si il se fait stériliser (anti-douleur)c'est se qui à cause le vomissement chez mon bb chat. les gens ne son pas riche les prix devrait être plus abordable ! nous les adorons et c'est pourquoi ils nous charge une facture assez salé merci.

L B

BEWARE - my dog was examined twice at the Lachine center and BOTH times came back with an injury (skin lesion with severe bruising) and their reply was 'nothing happened'.....

Laurie LG

(Translated) Passionate staff, but a lot of waiting. It is not the ideal of small budgets, but so worth it to improve the health of our hairy people! (Original) Personnel passionné, mais beaucoup d'attente. Ce n'est pas l'idéal des petits budgets, mais vaut tellement la peine pour améliorer la santé de nos poilus!

Maryse L

(Translated) Excellent service !!! Thank you so much!!! ❤ (Original) Excellent service!!! Merci infiniment!!! ❤

Lori Macklan

Unfortunately last month we had to say goodbye to our Westie..Jasper at the age of 8. We had been with Dr.Javard since he was 2 and am so grateful to him for his wonderful care. Absolutely DMV is expensive BUT the care and compassion that Jasper was given was worth every penny spent. Thank you Dr.Javard for always going the extra mile for us!!

Camille MOLEZ

(Translated) Congratulations to this team which, despite a good number of serious cases that day, knew how to keep its calm and its kindness towards us. We know that we are in an emergency department and that the cases are treated according to the severity and that the time can seem long, but during our wait we were offered water for us and our cat, as well as the provision of a private examination room to await the arrival of the veterinarian. We accepted which allowed our furry little friend to stretch his paws! The whole team couldn't do enough for him, and a young girl who examined him back even came back to check on him when we came out! Orion and us, thank you again! (Original) Un grand bravo à cette équipe qui, malgré un bon nombre de cas graves ce jour là a su garder son calme et sa bienveillance envers nous. On sait que nous sommes dans un service d'urgences et que les cas sont traités en fonction de la gravité et que le temps peut sembler long, mais pendant notre attente on nous a proposé de l'eau pour nous et notre chat, ainsi que la mise à disposition d'une salle d'examen privée pour attendre la venue du vétérinaire. Nous avons accepté ce qui a permis à notre petit copain poilu de se dégourdir les pattes ! Toute l'équipe a été aux petits soins pour lui, et une jeune fille qui l'a examiné en arrière est même revenu prendre de ses nouvelles à notre sortie ! Orion et nous, vous remercions encore !

eylul bee

(Translated) I had to put my 9 year old cat to sleep after 2 months of diabetes treatments and paid almost $ 4000. Attention to this place, they want your money. Exams to diagnose are too expensive. …

Francis Prieur

(Translated) English version will follow First of all, I invite you all to sue in the Small Claims Division a Doctor from the DMV Lachine Veterinary Center who commits professional misconduct, because with their organizational culture, they will never compensate you. Indeed, we had to do an injection in my dog's knee. To do this, I had opted for sedation while categorically refusing, and this on several occasions, general anesthesia (proof of telephone recordings in support). The injection, which was to last 45 minutes under sedation, finally lasted 4 hours under general anesthesia. Result? A dog who became completely deaf in addition to having a severe tracheal collapse because of the tube that put in his throat. All this without my consent for the general anesthesia. Doctor Planté, the one who had made the injection, denied any responsibility despite the professional misconduct committed, and without counter-argument. He says he loves animals ... It's horrible to act in such a callous way on the part of a vet because our dogs and cats are, as you know, part of our family. The worst part is that the Director of the DMV Lachine Center canceled one of my appointments with another local veterinarian. He said there was a conflict of interest because I am suing Dr Planté ... Conflict of interest ??? Finally, I have filed a lawsuit against Dr. Planté in the Small Claims Division and I invite you to do the same. French version First of all, I invite you all to sue in the Small Claims Division a Doctor from the DMV Lachine Veterinary Center who commits professional misconduct, because with their organizational culture, they will never compensate you. Indeed, we had to do an injection in my dog's knee. To do this, I had opted for a sedation while categorically refusing, and this on several occasions, a general anesthesia (proof of telephone recordings in support). The injection, which was to last 45 minutes under sedation, finally lasted 4 hours under general anesthesia. Result? A dog who became completely deaf in addition to having a severe tracheal collapse because of the tube they put in his throat. All this without my consent. The Doctor Planté, in spite of the professional fault committed, deny any responsibility, and this, without counter-argument. He say he love animals ... It's horrible to act in such a insensible way from an animal hospital because, as you know, our little love are member of our family. Finally, I have filed a lawsuit against the DMV Lachine veterinary center at the Small Claims Division and I invite you to do the same. (Original) English version will follow Tout d'abord, je vous invite tous à poursuivre à la Division des petites créances un Docteur du Centre Vétérinaire DMV Lachine qui commet une faute professionnelle, car avec leur culture organisationnelle, ils ne vont jamais vous dédommager. En effet, on devait faire une injection dans le genou de mon chien. Pour ce faire, j'avais opté pour une sédation tout en refusant catégoriquement, et ce à plusieurs reprises, une anesthésie générale (preuve d'enregistrements téléphoniques à l'appui). L'injection qui devait durer 45 minutes sous sédation a finalement duré 4 heures sous anesthésie générale. Résultat? Un chien devenu complètement sourd en plus d'avoir un collapsus trachéal sévère à cause du tube qui lui ont mis dans la gorge. Tout cela sans mon consentement pour l'anesthésie générale. Le Docteur Planté, celui qui avait fait l'injection, a nié toute responsabilité malgré la faute professionnelle commise, et ce, sans contre-argument. Il dit aimer les animaux... C'est horrible d'agir d'une manière aussi insensible de la part d'un vétérinaire, car nos chiens et nos chats sont, comme vous le savez, des membres de notre famille. Le pire, c'est que le Directeur du Centre DMV Lachine a annulé un de mes rendez-vous avec un autre vétérinaire de l'endroit. Il a dit qu'il y avait un conflit d'intérêt, car je poursuis Dr Planté en justice... Conflit d'intérêt??? Enfin, j'ai déposé une poursuite contre le Dr Planté à la Division des petites créances et je vous invite à faire pareil. English version First of all, I invite you all to sue in the Small Claims Division a Doctor from the DMV Lachine Veterinary Center who commits professional misconduct, because with their organizational culture, they will never compensate you. Indeed, we had to do an injection in my dog's knee. To do this, I had opted for a sedation while categorically refusing, and this on several occasions, a general anesthesia (proof of telephone recordings in support). The injection, which was to last 45 minutes under sedation, finally lasted 4 hours under general anesthesia. Result? A dog who became completely deaf in addition to having a severe tracheal collapse because of the tube they put in his throat. All this without my consent. The Doctor Planté, in spite of the professional fault committed, deny any responsibility, and this, without counter-argument. He say he love animals ... It's horrible to act in such a insensible way from an animal hospital because, as you know, our little love are member of our family. Finally, I have filed a lawsuit against the DMV Lachine veterinary center at the Small Claims Division and I invite you to do the same.

Chris Di Ioia

Currently in the parking lot for my third hour. I've seen many people come and go but not me, I'm cold, tired and have to use to bathroom but I have to wait outside. They have given no updates in hours and they havent answered the phone. I am getting ready to go to the far side of the parking lot to use the bathroom, again!

Samuel Gauthier-Tremblay

(Translated) We had to arrive urgently at the DMV-Nord clinic following an operation at another clinic which turned into internal bleeding. They took care of our Luna from the moment we arrived and managed to save her! They were very patient with us and took the time to answer all of our questions on the phone, on their chat app and in person. We are very grateful to them and they fully deserve our trust! Thank you once again to the whole team! (Original) Nous avons dû arriver en urgence à la clinique DMV-Nord suite à une opération d'une autre clinique qui a tournée en hémorragie interne. Ils ont pris soin de notre Luna dès notre arrivée et ont réussi à la sauver! Ils ont été très patients avec nous et ont pris temps de répondre à chacunes de nous questions au téléphone, sur leur application de chat et en personne. Nous leur sommes très reconnaissants et ils méritent amplement tout notre confiance! Merci encore une fois à toute l'équipe!

Eric Allard

(Translated) I went to the DMV in Lachine urgently late at night with my dog who had breathing problems. Right away the priority was to take my credit card number, I can understand that it is a company and they are still there to make money and pay the bills. I agree to pay a deposit for bringing our dog late at night, even before doing any tests or evaluations. I want my dog to be treated ASAP. Following that three hours later (2h00 in the morning) it was "should make a blood test which will cost this, an x-ray and an evaluation which will cost this", then she speaks to me that we should sign a paper which will cost this. allows them to charge from $ 4000 to $ 6000 to be sure to cover all the costs. The human side took the edge quickly enough to take advantage of the situation, the moment we were in pain and still no fair diagnosis of the assumptions. We left our dog there until we could find another vet who could take him. They transferred his file to the Center Vétérinaire de Laval. At this place we were greeted with professionalism and humanity, they treated our dog and his health as a priority before talking about money. We will never go back, not impress at all ... it is surely very profitable for them to operate like this but maybe go back to the source and bring back the human side ... (Original) Je suis aller à la DMV à Lachine en urgence tard le soir avec mon chien qui avait des problèmes respiratoires. Tout de suite la priorité étais de prendre mon numéro de carte de crédit, je peux comprendre que c’est une compagnie et ils sont quand même la pour faire de l´argent et payer les comptes. J’accepte de payer un dépôt pour avoir amener notre chien tard le soir, avant même de faire des test ou évaluation. Je veux qu’on traite mon chien au plus vite. Suite a cela trois heures plus tard (2h00 le matin) c´étais « faudrait faire un test de sang qui va coûter ceci, une radiographie et une évaluation qui va coûter ceci », puis elle me parle qu’on devrait signer un papier qui leurs permet de charger de 4000$ à 6000$ pour être sûr de couvrir tout les frais. Le coter humain a pris le bord assez vite pour profiter de la situation, le moment que nous avions de la peine et encore pas de diagnostic juste des hypothèses. Nous avons laisser notre chien la jusqu’àu moment qu’on pouvait trouver un autre vétérinaire qui pouvait le prendre. Ils ont transfèrer son dossier au Centre Vétérinaire de Laval. A cette endroit nous avons été accueilli avec professionnalisme et humanité , ils ont traité notre chien et sa santé en priorité avant de parler d’argent. Nous ne retournerons plus jamais, pas du tout impressionner ... c’est sûrement très rentable pour eux de fonctionner comme ceci mais peut être retourner au source et ramener le coter humain ...

Joe Hyp

The staff at DmV is very professional and offer me the best advise. I contacted the spa in the US to assess the type of poison snoopy took and the contacted me at later hour to come and pick her. The veterinary who assess her was clear and precise in her recommendation. Since we have paid the US 75 for the phone consultation DMV waived their fee as consideration. I recommend DmV to all in case of emergency. Please be patient with them due to their popularity and being one if not the only vet hospital in the region they are truly trying their best. Bravo dmv team on 54 ave. Lachine

Robin Harney

Last night (August 28th), we took our 11 months old morkie Wesley to DMV in critical condition. From the moment we arrived, the staff was excellent; they were compassionate, took their time to explain the procedures and were considerate when it came to budget. Before we left they even showed us how to properly administer our puppy’s take-home medicine. The DMV team truly cares about their patients and try to make it as comfortable as possible. Thank you for last night’s services! Wesley and family.

Marie Josée

(Translated) Excellent service. They understand very well that this is a member of the family they are caring for. I loved the photo messaging service. (Original) Excellent service. Ils comprennent très bien que c’est un membre de la famille dont ils s’occupent. J’ai adoré la messagerie donnant des nouvelles avec photo.

Claudia G

Amazing staff, amazing vet cardiologist. Quick responses, even to e-mail. I was able to get an appointment in 2 days, which is super quick compared to the previous cardiology service we experienced. They gave our pup lots of treats to make it a good experience for her. They gave us a very professional report after the cardio assessment with instructions on what to do, general recommendations, etc. I cannot speak for all the vets here because we only dealt with the cardiologist, Dr. Amélie Beaumier, and she is amazing - professional, caring, upbeat. Highly recommend. We will be back in a year for our dog's cardio follow-up with Dr. Beaumier! <3

Roxane Hatem

(Translated) DMV clinics are top of the line !! My dog has had two surgeries at their house. Drs Gatineau and Planté did an exceptional job. I also don't forget the rest of the teams who are always friendly and super helpful. After bad experiences in downtown Montreal and bad diagnoses, I trust the DMV center with my eyes closed to treat my two dogs! Thank you DMV center (Original) Les cliniques DMV sont au top du top!! Ma chienne a eu deux chirurgie chez eux. Les Dr Gatineau et Planté ont fait un travail exceptionnel. J’oublie pas également le reste des équipes qui est toujours sympathique et super aidant. Après de mauvaises expériences au Centre-ville de Montréal et des mauvais diagnostics, je fais confiance au centre DMV les yeux fermés pour soigner mes deux chiens ! Merci centre DMV

Paradis Mélissa

(Translated) Very satisfied and relieved of our experience with this clinic! We had to bring our little cat Eddie in the middle of the night, he was assessed immediately and then confirmed that he was not in immediate danger. The entire staff was friendly, accommodating and reassuring. We waited a few hours before having more information since more serious cases had to be seen before our kitten but the wait was worth it: the veterinarian gave us a lot of time to give us complete information and fair, the technical staff and at the reception were more than pleasant and we left with a very reasonable invoice as well as all the medicines + food necessary for the treatment. Thank you to everyone at the clinic doing the night shift, I highly recommend bringing your pet there during an emergency! (Original) Très satisfaite et soulagée de notre expérience avec cette clinique! Nous avons dû amener notre petit chat Eddie en plein milieu de la nuit, il a été évalué immédiatement puis on nous a confirmé qu'il n'était pas en danger immédiat. L'ensemble du personnel était sympathique, avenant et rassurant. Nous avons attendu quelques heures avant d'avoir plus d'informations étant donné que des cas plus graves devaient être vus avant notre chaton mais l'attente en valait la peine: la veterinaire nous a accordé beaucoup de temps pour nous donner des informations complètes et justes, le personnel technicien et à la réception ont été plus qu'agréables et nous avons quittés avec une facture très raisonnable ainsi que tous les médicaments+nourriture nécessaire au traitement. Merci à tout le monde de la clinique faisant le shift de nuit, je recommande fortement d'y amener votre animal lors d'urgence!

Julie Mergl

Excellent service, very professional and friendly staff. They truly are a multidisciplinary team that took great care of my dog Misty. Special thanks to Dr Planté and the physiotherapy team, as well as all the technicians and staff.

Hélène Archambault

(Translated) We did not know this place. We went there with our cat for an emergency. We were very satisfied. The facilities of this veterinary clinic, the skills of the people who work there, their professionalism as well as the diversity of services offered on site are really impressive. (Original) Nous ne connaissions pas cet endroit. Nous nous y sommes présentés avec notre chat pour une urgence. Nous avons été très satisfaits. Les installations de cette clinique vétérinaire, les compétences des gens qui y travaillent, leur professionnalisme ainsi que la diversité des services offerts sur place sont vraiment impressionnants.

Rosane Marcotte

(Translated) I went to the DMV clinic for a consultation as my dog needed surgery for stenosis of the nostrils and soft palate. I was very well received by both the reception staff and the veterinarian. Only downside: estimated price for the 2 operations: $3,500 plus tax... and $230 for the consultation. I decided to look elsewhere because I thought it was too expensive... I found another clinic that did the 2 operations for $820 and everything went very well. I am certain that DMV clinic offers excellent service. But the prices are so exaggerated. (Original) Je suis allée à la clinique DMV pour une consultation car mon chien avait besoin d'une opération pour la sténose des narines et du voile du palai. J'ai été très bien reçu autant par le personnel à l'accueil que le vétérinaire. Seule bémol : estimation du prix pour les 2 opérations : 3500$ plus taxes... et 230$ pour la consultation. J'ai décidé de regarder ailleurs car je trouvais que c'était trop cher... j'ai trouvé une autre clinique qui faisait les 2 opérations pour 820$ et tout c'est très bien passé. Je suis certaine que clinique DMV offre d'excellents service. Mais les prix sont tellement exagéré.

Lindsey Nadon

The vet was super helpful and provided lots of information and helped me explore my options. However, the experience itself was very traumatic. They took my cat and provided me with very little information. They told me he would likely be there for 5 hours maximum, but ended up keeping him all night without any updates. I managed to reach them at once point midway through the night and they told me he was stable the whole time. Had I known this earlier, I would have picked him up and taken him to his regular vet in the morning. When I picked him up, he was so dehydrated and his claws were bloody from trying to scratch his way out of the cage. I'm convinced he was left in the cage all night without attention or fresh water, because when he got home he CHUGGED his whole water bowl (if you know cats, you know it's hard to get them to drink water at the best of times). Overall, this was a very traumatic experience and I wouldn't recommend bringing your animal there unless it's a very clear emergency.

Famille Pelletier Trahan

(Translated) It really is the worst place ever! Our clinic transferred our file at 10:30 am and they made a call so that we go directly to internal medicine because our cat's condition required an emergency! We arrive at 1pm and there surprise! Nothing holds! We are in constant communication with our clinic and he is sending the file again because DMV cannot find it !!! At 3 p.m., he calls us to ask us questions as if the file had not been returned! So, we suggest the super lady to check her emails again! My clinic called again to follow up on the file !!; Subsequently, we are told that he has to go through a vet before internal medicine ... What ????? We are supposed to go directly to internal medicine and that's why our vet called them !!!! To add on the job, we can't make sure he's going to have his ultrasound !!!!!! So, we have been there since 1pm and it is 4.30pm and that's the answer we receive !!!! Finally they will do the exam! The results arrive at 7pm and the vet suggests hospitalization .... $ 2,000 for 2 nights !!! We got the results so late that it was impossible to return to our clinic. With our lack of confidence in the clinic, we decide to bring our cat home for the night and provide him with care. After 12 hours of mega stress, we arrive home and we find that in the kit essential fluids for the night .... THE syringe is MISSING !!!!! It is 9:10 pm and several pharmacies are closed and the DMV is far from home !!! OUF !!! And finally, explanation of the steps to be taken at the expeditious house close to being aggressive !! Nothing on the sheet for recommendations !!! I will never go back to a place like this !!!! (Original) C'est vraiment le pire endroit qui soit ! Notre clinique a transféré notre dossier à 10h30 et ils ont fait un appel pour que l'on passe directement en médecine interne car l'etat de notre chat exigeait une urgence ! On arrive a 13h et là surprise ! Plus rien ne tient ! Nous sommes en constante communication avec notre clinique et il envoi a nouveau le dossier car DMV ne le trouve pas !!! À 15h, il nous appelle pour nous poser des questions comme si le dossier n'était pas rendu ! Donc, on suggère a la super dame de regarder dans ses courriels a nouveau ! Ma clinique a rappeler a nouveau pour faire le suivi du dossier !!; Par la suite, on nous dit qu'il doit passer par un vétérinaire avant la médecine interne... Quoi ????? On est supposé passer directement en médecine interne et c'est pour cela que notre vétérinaire les a appeler !!!! Pour ajouter sur le tas, on ne peut pas nous assurer qu'il va avoir son échographie !!!!!! Donc, on est là depuis 13h et il est rendu 16h30 et c'est la réponse que l'on reçoit !!!! Enfin ils vont faire l'examen! Les résultats arrivent à 19h et la vétérinaire suggère une hospitalisation....2 000$ pour 2 nuits !!! On a eu les résultats tellement tard que cela était impossible de retourner a notre clinique. Avec notre manque de confiance envers la clinique, nous décidons de ramener notre chat pour la nuit et lui prodiguer les soins. Après 12heures de méga stress, nous arrivons a la maison et nous constatons que dans le kit des fluides essentielles pour la nuit.... IL MANQUE la seringue !!!!! Il est 21h10 et plusieurs pharmacies sont fermer et le DMV est loin de chez-nous !!! OUF !!! Et pour terminer, explication des étapes à faire a la maison expéditifs proche d'être agressif !! Rien sur la feuille pour les recommandations !!! Jamais je ne retournerai a un endroit comme ça !!!!

alan hener

(Translated) Nice staff, veterinarian too, but the rest ... a real factory! You have to go through a thousand people to get the vet to take care of your animal. The bill is really steep (he takes advantage of it because it is open 24 hours). And they are really not arrows, to believe that are always in the speed even when there is nobody! I brought my dog on Sunday because he was spitting blood poo and vomiting blood, he waited 5 hours to be seen because for them it was not "urgent" enough! (Original) Personnel gentil, vétérinaire aussi mais le reste ... une vrai usine ! Faut passer par mille personne pour avoir le vétérinaire qui s’occupe de ton animal. La facture est vraiment salé ( il en profite car ouvert h24 ). Et ce sont vraiment pas des flèches, à croire qui sont toujours dans le speed même quand il y a personne ! J’ai amené mon chien dimanche car y fessait caca du sang et vomi du sang, il a attendu 5h pour être vue, car pour eux il était pas assez « urgent » !

Josee Laroche

(Translated) I appreciate your contact and the suggestion given to save my cat who had gone through a stupid accident and I hope you will continue to help other animals in need thank you (Original) Jai apprécier votre contact et la suggestion donnée pour sauver mon chat qui avait vécu un accident bête et j’espère que vous aller continuer à aider d’autres animaux dans le besoin merci

Sylvianne Savoie

(Translated) We received quality care for our dog and two operations at his knees (tplo). DMV have a very good working team and make sure we are well informed. They are always available and always a good service at all times. Thank you very much to all your team and especially to Dr Gatineau who is efficient and really nice. (Original) Nous avons reçu des soins de qualité pour notre chien et deux opérations à ses genoux (tplo). DMV ont une très bonne équipe de travail et s'assure que nous sommes bien informé. Ils sont toujours disponibles et toujours un aussi bon service en tout temps. Merçi infiniment à toute votre équipe et particulièrement à Dr Gatineau qui est efficace et vraiment sympathique.

Geneviève

(Translated) It’s impressive and reassuring to watch them work, there was a whole team around my cat - who was taken care of the second I walked through the door. Lucky they're here in the middle of the night to take care of our animals, and us. Even the most difficult decisions can be made with confidence, because they have the team and the technology, and they explain the situation well without encouraging relentlessness. (Original) C’est impressionnant et sécurisant de les voir travailler, il y avait tout une équipe autour de mon chat - qui a été pris en charge dans la seconde où j’ai franchi la porte. Une chance qu’ils sont là en pleine nuit pour s’occuper de nos bêtes, et de nous. Même les décisions les plus difficiles peuvent être prises avec sérénité, parce qu’ils ont l’équipe et la technologie, et qu’ils expliquent bien la situation sans encourager l’acharnement.

Louise Leblanc

(Translated) During my last visit my Petit Chien Cookie was taken care of by Dr Dalia Aoudj. I am completely satisfied with the care received by his kindness and knowledge and the feeling that I did not bother inviting me to call back if I had forgotten a question or a doubt about his recovery. I have even been contacted for follow-up and to inquire about his condition. I only have good comments. Thank you for taking care of our little loves (Original) Lors de ma dernière visite mon Petit chien Cookie a été pris en charge par le Dr Dalia Aoudj . Je suis entièrement satisfaite des soins reçu de par sa gentillesse et de ses connaissances et le sentiment que je ne dérangeait pas en m’invitant à rappeler si j’avais oublier une question ou un doute sur son rétablissement . J’ai même été contacter pour un suivi et prendre des nouvelles de son état. Je n’ai que des bons commentaires. Merci pour prendre soin de nos petits amours

Marie-Christine Floch

(Translated) Staff very attentive, always a very good service, we go there for more than 15 years, several surgeries and treatments. Thank you Dr. Gatineau, Dr. Labrosse and Dr. Brosseau. (Original) Personnel très attentionné, toujours un très bon service, nous y allons depuis plus de 15 ans,plusieurs chirurgies et traitements. Merci Dr Gatineau, Dr Labrosse et Dr Brosseau.

Jade Perraud

Thank you for your hard work especially throughout this pandemic. You all work so hard and we are truly so grateful for keeping our pets healthy and happy. It was lovely to get updates of my dog while she was being hospitalized. Hope the understaffing issue will get better and that you all take time to rest as well. Jade & Chanelle <3

FRANCA PALOMBI

Turned my Labrenard into the bionic dog with his new leg after he tore his ACL

Worldtimmy

My dog died there but with honor i don't care about how much it cost they we're there in the middle of the night when no other could take him i give 5 star because they do care

Marc Khoury

Very exprensive vet. They have no real aswer to your problem and they suggest alot of treatments, very expensive treatments. I would not recommand this place.

Sylvain V

(Translated) I would like to thank Dr. Anaïs Gautier for her professionalism and for the time she took to explain in detail the medical situation of my pet. I must also underline the quality of the call center at the Lachine DMV center. Thank you also to everyone who contributed to the care of my pet. (Original) Je tiens à remercier le Dr. Anaïs Gautier pour son professionnalisme et pour le temps qu’elle a pris à m’expliquer en détails la situation médicale de mon animal de compagnie. Je me dois également de souligner la qualité du centre d’appel du centre DMV de Lachine. Merci également à tous ceux qui ont contribué aux soins de mon animal de compagnie.

Andrew Bossé

If you have ANY other options for your animal, stay clear of this place. I've had two separate bad experiences, and the most recent was an 11 hour wait with my cat still not getting any treatment for his eye that was red and swollen shut. I had to pick him up and take him to Pierrefonds Animal Hospital who saw him right away. We learned that he had an ulcerated cornea, and may lose vision permanently in his eye. This 11-12 hour delay was devastating and completely unacceptable from should-be emergency animal care specialists. AVOID IF AT ALL POSSIBLE.

Sue Iliakis

I was taking my elderly dog there for Physio and Elsie & Jonathon were wonderful my dog who is 16 years with very bad arthritis and hip problem is still able to walk because of them and this therapy. Then the DMV decides to shut down the service with little notice making all the pets who need this therapy scrambling to find a place to go to. This a terrible thing they have done they don’t care about your animals their. I would never take any of my pets to this place. It’s a US run company and all they care about is profit. Shame on the Vétérinaires who work there. Surgery on your animal is not always possible and Physio therapy is a great option for your animals. They took this away because they want to push surgery even at the cost of loosing your animal under Anastasia. Use local veterinarians support our economy and allow caring vets to take care of your animals.

Sonia Ouellet

(Translated) Have an animal C a luxury !!! Do not forget that luxury is expensive! Let's think about it !!! It is specialists they are at heart the good beings of our little hearts Dr. Dejann dermatologist at the center DMV a real pearl each consultation I never felt that we were a number to listen to my concerns it takes time . they are not all like that i know something with my 2 highland lynx i have done several clinical tjs the same test result over tests $ 800 and $ 1400 in addition to the consultation ectt ... to get me to say exactly what that I told them as soon as I arrived, that they have yeast in their ears that is part of their physiology I do not want to cure them but to bring them some comfort !!! Brothel !!! not disbursed to make me say things that I already know !! I know that my case is particular but nen remains no less than if the center DMV would be like many we name I would be the ideal case so before dirtying a center like that I'd like to have the version of the people who work there to know if you had the same way to act as you do now it's people working with their heart VOYONS !! No matter what your situation is or how you live do not expect to be treated with exceptional service and courtesy if you do not do the same. And by passing the DMV center has its reputation for being the BEST for their specialized care in the world. Quebec City. (Original) Avoir un animal C un luxe !!! A ne pas oublier que du luxe ca coûte cher !!!! Voyons réfléchissez !!! C'est des spécialistes ils sont a coeur le bien êtres de nos petits coeurs le docteur Dejann dermatologue au centre DMV une vrai perle chaque consultation je n'est jamais senti que nous étions un numéro a l'écoute de mes inquiétudes elle prend le temps. ils ne sont pas toute comme ca jen sait quelque chose avec mes 2 highland lynx j'ai fait plusieurs clinique tjs les mêmes résultat tests par dessus tests 800$ et 1400$ en plus de la consultation ectt...pour me faire dire exactement ce que je leur disait dès mon arriver ,qu'ils ont des levures dans les oreilles cela fait partie de leur physiologie je ne veut pas les guérir mais leur apporter un certain confort !!! Bordel !!!pas déboursé pour me faire dire des choses que je connait déjà !! Je sais que mon cas est particulier mais nen reste pas moins que si le centre DMV serait comme plusieurs on nommer je serais le cas ideal donc avant de salir un centre comme celui la jaimerais bien avoir la version des gens qui y travaillent a savoir si vous aviez la meme facon dagir que vous le faite presentement cest gens la travaille avec leur coeur VOYONS!! peut importe votre situation ou le boute roffe que vous vivez ne vous attendez pas a etre traiter avec un service exceptionnel et courtoisie si vous nene faites pas de même .Et en passant le centre DMV a sa réputation pour etre la MEILLEUR pour leurs soins spécialisée au Québec .

legrand vecu

(Translated) The whole team was amazing! The best specialized medicine ever experienced for our companions! Warm recommendation to all (Original) Toute l'équipe a été incroyable! La meilleure médecine spécialisée jamais vécue pour nos compagnons ! Chaleureuse recommendation à toutes et à tous

Louis D.

My mother and I want to express our sincerest thanks to Dr. Pierre Lassonde, whom I believe is affiliated with DMV Vet Centre. Our poor girl needed to go to doggie heaven quickly because she was in excruciating pain, so much so that it was impossible for her to leave the basement (and being a bullmastiff, too heavy for us to carry her). The good Dr. came to our place and gave her wings, she left her broken body in utmost peace and transitioned to wherever the best boys and girls go. The whole process could not have gone better than it did. I'll leave you with a quote from him I'll never forget: "I do with my heart what my brain tells me is the right thing to do".

Sam Sorgiovanni

My little 15 year old baby had a surgery to remove a benign tumour on October 27, 2020 performed by Dr. Gatineau. The surgery went perfectly and I believe that Dr. Gatineau did a work of art! The staff was ABSOLUTELY AMAZING. They took extremely good care of my baby from beginning to end. Since my pooch is also treated by Drs. Fifle and Haltrecht (outstanding doctors by the way!) they conferred together in order to take every possible precaution. My baby had the HIGHEST quality care and I would DEFINITELY recommend DMV to anyone who wants the best care for their furry family members!! Bravo to all the team at DMV.

S Melo

I am going to leave the review based on what happened to my cat Wynna. She was admitted with a lot of pain, during the evening around 19h, and was admitted right away. They were able to stop her pain really quick and run a couple of standard tests. The staff are really nice and gave all the options that they could offer. I cannot say what would or would not have happened if we didn't bring her there. But the reason I can't give 5 stars is: the price. It was 1500$ for around 6 to 8 hours. It really is a lot of money for people with tight budget (like me :p), and she couldn't stay the whole night due to the price (800$). But still, I cannot give a price for the life of my cat. I am thankful that she is still alive. Another thing that was bad is they couldn't run some other couple of tests because they didn't have the specialist and she had to wait for 2 days to have a rendez-vous in endoscopy. So, in a overall I recommend the place if your animal is in pain and during an emergency. If it's not life threatening and not something that requires a specialist, it is way less costly to go to a vet.

Sorya Nguon-Bélisle

(Translated) Staff helpful and friendly, but institutional philosophy of flight. The consultation at $ 141 does not include shaving around injuries ($ 26). The person on the night emergency phone line is clearly mandated to convince us that the one and only solution is to come to the emergency room and discourage us from doing anything at home. there would have been several things to do while waiting for the next morning, according to a resource person with whom I spoke later). They are abusing our concern for our animals. So if your pet is not between life and death, do not go to this hospital !! (Original) Staff serviable et sympathique, mais philosophie institutionnelle de vol. La consultation à 141 $ n'inclus même pas le rasage autour des blessures (26$). La personne sur la ligne téléphonique d'urgence de nuit a clairement comme mandat de nous convaincre que la seule et unique solution est de se présenter à l'urgence et de nous décourager de faire quoi que ce soit à la maison (alors qu'il y aurait eu plusieurs choses à faire en attendant le lendemain matin, selon une personne ressource avec qui j'ai parlé par la suite). Ils et elles abusent de notre inquiétude envers nos animaux. Alors si votre animal n'est pas entre la vie et la mort, n'allez pas à cet hôpital !!

Lucie Henault

(Translated) Thank you. Collaborating with you is reassuring. (Original) Merci. Collaborer avec vous est rassurant.

Patricia Lavoie

(Translated) Last night we were seen immediately in emergency without waiting for people of very honest compassion despite the difficult situation of our dog. I recommend to everyone. Everything was closing here in ontario a saturday night open 24/7 wonderful (Original) Hier soir on a été vu tout suite en urgence sans attente des gens de compassion tres honnête malgré la situation difficile de notre chien . Je recommande a tous . Toute était fermer ici en ontario un samedi soir ouvert 24/7 merveilleux

Brenda Podurgiel

I brought my Pixie for a problem with her leg. The doctor really took the time to verify. It is not the first time that I have seen Dr Plante for one of my dogs and I have never been disappointed.

Catherine Brunet

(Translated) We came with our dog in the evening for an emergency. The employees were very kind, understanding, sensitive and patient. Our dog is very fearful, and they took the time to reassure her, to prevent her from being traumatized. They even went to treat her outside to reassure her (she was less fearful outside the building). This attention is very rare in these difficult and busy times for vets. We did not expect such a service for a 24 hour emergency center that did not know our animal. The only thing that keeps me from giving 5 stars is that it is very difficult to reach them by phone. On the other hand, the team there seems to be well informed and on the case to solve the problem. On the money side, everything was explained to us as we went along, and the prices seemed to me to be quite right for the needs. At all times, we had other options and the ability to decline and remove our dog from the process. In short, a place that is worth the effort. (Original) Nous sommes venus avec notre chienne en soirée pour une urgence. Les employés ont été très gentils, compréhensifs, sensibles et patients. Notre chienne est très craintive, et ils ont bien pris le temps de la rassurer, pour éviter qu'elle soit traumatisée. Ils ont même été faire un traitement dehors avec elle pour la rassurer (elle était moins craintive à l'extérieur de la bâtisse). Cette attention est très rare en ces temps difficiles et occupés pour les vétérinaires. On ne s'attendait pas à un tel service pour un centre d'urgence 24h qui ne connaissait pas notre animal. La seule chose qui m'empêche de donner 5 étoiles est qu'il est très difficile de les rejoindre par téléphone. Par contre, l'équipe là-bas semble bien au courant et sur le cas pour régler le problème. Côté argent, tout nous a été expliqué au fur et à mesure, et les prix m'ont semblé tout à fait juste pour les besoins. À tout moment, nous avions d'autres options et la possibilité de refuser et retirer notre chien du processus. Bref, un endroit qui vaut la peine.

vincent chimienti

We came here at 5 am due to our cat not being well at all. We had seen the vet all week and were giving her fluids, she was dehydrated, having jaundice and lethargic. They took her in right away and not long after we saw the vet. The only complaint I could say was they did a test without asking ( echography) however, it was well needed and because she did it quickly we ended up paying 60$ for it which is often over 400$. Thanks to that, we discovered it was her utherus that had infection, previously we thought it was most likely cancer and we were ready to let go. The surgery they offered was well above what we could afford ( between 5000-10000) however they gave our cat fluids and antibiotics before leaving and we contacted our vet who was going to do it for 1300$. Other than the costs, which is expected from a 24-7 hospital everything was great. The receptionist was so friendly and informative. As was the veterinarian and very empathetic. Defintely recommend this place, it is not cheap but it can save your pets life. Had we not decided to get a second opinion there, our little kitty would have not had to chance to get through her infection. I have to admit though I would like to be present when they are performing test or anything of that sort. I understand for some reasons but it is stressful for both you and your pet. I hope that they could consider changing that in the near future.

Len Goldberg

The vets are kind and competent, but the corporation owning this place is so greedy, charging many thousands of dollars to have your pet simply hooked up to IV medicines for a few days. Disgusting. Also the place is understaffed and they can't even keep the bathroom clean.

MA Letarte

(Translated) Very professional, emergency better than for humans! The staff are very attentive with the animals. The costs are quite high, but if you want to treat your pet by specialists this is the right place. Following a stroke of my dog and two days of hospitalization in the emergency room, I saw at Dmv cardiologist, internal medicine, neurologist, and physiotherapy. Because of the stroke and the vestibular problem, my 14 year old dog couldn't walk at all, he has to relearn everything ... but he survived and is doing well now. Fortunately, euthanasia was not necessary !!! My cat had an embolism last year but had to be euthanized, the staff were very empathetic, and yes the bills are hefty, but having a pet is that too. (Original) Tres professionnels, l’urgence meilleure que pour les humains! Le personnel est tres attentionné avec les animaux. Les coûts sont pas mal élevés, mais si vous voulez traiter votre animal par des spécialistes c’est le bon endroit. Suite à un Avc de mon chien et deux jours d’hospitalisation à l’urgence, j’ai vu chez Dmv cardiologue, médecine interne, neurologue, et physiothérapie. A cause de l’avc et du problème vestibulaire, mon vieux chien de 14 ans ne marchait plus du tout, il a du tout réapprendre... mais il survécu et il va bien maintenant. L’euthanasie n’a pas été nécessaire heureusement!!! L’année dernière mon chat a fait une embolie mais il a du être euthanasié, le personnel a été tres empathique, et oui, les factures sont salées, mais avoir un animal de compagnie c’est aussi ça.

Anne-France Lapointe

(Translated) Customer service is so bad it's borderline comprehension. Go there for your last resort, and even still, there is surely a better solution elsewhere. Be patient and NEVER take it for granted that you will get what you expect. Also, if you have hearing problems, run away from the young man at the front desk who mumbles weakly behind his mask. (Original) Le service à la clientèle est tellement nul que c'est aux limites de la compréhension. Allez là pour votre dernier recours, et même encore, il y a sûrement une meilleure solution ailleurs. Armez-vous de patience et ne tenez JAMAIS pour acquis que vous obtiendrez ce que vous attendez. Aussi, si vous avec des problèmes d'audition, fuyez le jeune homme de la réception qui marmonne faiblement derrière son masque.

Steph G

Amazing place, they will do absolutely everything they can to fix whatever problem your pet has. The vets are excellent...I have to admit that it is expensive but if you can afford it, it's worth it.

Beatrice Nathan

(Translated) I wanted to have my beloved royal poodle Mozart of 12 years euthanized on a Sunday evening. Doctor Julie Alexander and DMV Boisbriand. It was an emotional and difficult decision but we felt it best for our beloved Mozart. Julie was so kind, she asked us to take the time we needed in a private environment to say goodbye. She let me hold Mozart in my arms till I was ready to let go. Many thanks to the DMV Boisbriand veterinary hospital team. Especially Dr. Julie Alexander. An exceptional professional! I could not have wished better as a better doctor to accompany me in this difficult moment. Thank you Mozart, Beatrice & family. (Original) I needed to have my beloved royal poodle Mozart of 12 years euthanized on a Sunday evening. Doctor Julie Alexander and the reception at our arrival was exceptional at DMV Boisbriand. It was an emotional and difficult decision but we felt it was best for our beloved Mozart. Julie was so kind, she asked us to take the time we needed alone in a private environment to say goodbye. She let me hold Mozart in my arms till I was ready to let go. Un grand merci à l’équipe de l’hôpital vétérinaire DMV Boisbriand. Particulièrement au docteur Julie Alexander. Une professionnelle d’exception! Je n’aurais pas pu souhaiter mieux comme meilleure docteur pour m’accompagner dans ce moment difficile. Merci Mozart, Beatrice & famille.

River D

Both of my cats were diagnosed with hyperthyroidism. I decided to have them undergo the radioactive iodine treatment that required a 3-10 day overnight stay. The technicians called me everyday to let me know how my babies were doing and even sent me the odd photo. I felt like they were in amazing hands and, best of all, they are so much healthier since they returned home ❤ I really appreciated the care and attention that they were given. Thank you so much!

Montreal Explora

EMERGENCY VET CLINIC OPEN 24/7 - free exterior parking. - clean facilities. - reception is nice. - vets are nice patient and knowledgeable. - waiting time to see vet could get long . . . - EXPENSIVE $$$ This is an emergency clinic ... If your situation can wait until your vet opens and it is not an emergency, avoid having to spend extra $$$$$$

Gina Chouinard

(Translated) I am very satisfied with their services for my little Rosie ???? (Original) Je suis très satisfaite de leurs services pour ma petite Rosie ????

Maria F

Been trying to reach them for over a week waiting on line over an hour each time...brought my cat on July 31 . Unfortunately we had to put her down...2 weeks later still waiting for her ashes...

Patrick H

Hi, the best experience in my pet ownership I ever lived. They went beyond expectations. My cat is coming back today after 6 days away. I would write the same review if he was gone. The vets are a level above all that cannot be measured. You get the facts straight. They make sure you have all the data to make informed decisions. They explain you the potential complications and outcomes. Just out if this world. Never hesitate. And for those mentioning costs, it is part of pet ownership so think about it when bringing home a new pet. Bravo to all the team. You were amazing.

Frédérique Couture

(Translated) Excellent service from Dr. Beaumier and his cardiology team. She takes the time to answer our questions and give us clear explanations. His kindness and his love of animals shines through! Thank you very much from Rosie the Sphynx (Original) Un service excellent de la part du Dre Beaumier et son équipe de cardiologie. Elle prend le temps de répondre à nos questions et de nous donner des explications claires. Sa gentillesse et son amour des animaux transparaît! Merci beaucoup de la part de Rosie la sphynx

Nick Y

Great, competent and very dedicated team! Recently saved the life of our cat! We are very grateful! Very accessible, phone support and information. Veterinary Dr all the time!

Kathleen Charland

(Translated) Ayla had surgery for a torn cruciate ligament. The surgery went very well and the recovery is going well. The only thing where I have a small downside is that I would have liked to meet the surgeon physically before the procedure. I was not even informed in advance that I could not return for the consultation of my animal! I understand the covid context and the renovations underway at the DMV, but I believe that if we are ready to invest such a large amount for our animal it is important to us and that would have been reassuring. At least a lot more than just over the phone. And moreover, just the amount itself would have been justifiable here. I felt like a number, I found it almost unprofessional, but that's my opinion ..... In short, the important thing is the result and Ayla is doing well. (Original) Ayla a eu une chirurgie pour ligament croisé déchiré. La chirurgie a très bien été et la convalescence se déroule bien. La seule chose où j ai un petit bémol c est que j aurais aimé rencontrer, physiquement le chirurgien, avant la procédure. On ne m avais même pas avisé à l avance que je ne pouvais rentrer pour la consultation de mon animal!Je comprends le contexte covid et les renos en cours au DMV, mais je crois que si l on est prêt à investir d aussi gros montant pour notre animal c est qu' il nous tient à coeur et ça aurait été rassurant. Du moins beaucoup plus que juste par téléphone. Et par ailleurs, juste le montant lui même aurait été justifiable ici. Je me suis senti comme un numéro, j ai trouvé à la limite que ça manquait de professionnalisme, mais ça c est mon opinion..... Bref l important c est le résultat et Ayla va bien.

Lynne M

We brought in a very sick dog and they have him back all fixed. Although not easy times with the pandemic, they communicated with us often enough so that we knew what was going on and knew what to expect. I would rather if I didn't have to go through this as it was a close call, but they were professionals the whole way!

Ed Scott

Thier only about the cash !!! they careless about your animal and more about your wallet .If you have a choice bring your animals to st. hyacinthe animal veterinarian school !!!! its farther but they care about yoir animals

Marie Sickini

(Translated) Very expensive, Bad service, everything leads me to believe that my dog has suffered animal cruelty !!! (Original) Très cher,Mauvais service,tout me porte à croire que mon chien a subit de la cruauté animal!!!

S F

Multiple visits over 20 years (2 pets). I don't go there for regular maintenance or benign issues; my local vet is perfect for such things. But in case of a more complex, specialized matter (I.e. an ear infection which rendered the dog deaf, or an expected healthy dog suddenly collapsing without warning), I trust THEM. They have the specialist equipment, for every situation (yes, this means $$$). They always took extra time to check every single detail, getting down on the floor to check more closely (happened more than once, with different vet). No, they did not try to sell me what I judged to be unnecessary testing or experimental remedies. They simply explained to me my OPTIONS. Then, I made the call. Yes, it can be expensive. I spent 1K at my local vet, had my dog deteriorating over 2 days, before I took him to DMV where he was into surgery within a few hours. Spoke to the vet performing the surgery half way through it: she was honest: too much damage, too much risk, inexistant chances of having a normal life: better to let him continue sleeping. Few years later, my other dog is in distress. Spent 3k searching and eliminating options, before finding the issue. IV, antibiotics for a couple months = fixed. She got fully back to health and I've had another 10 years (and counting!) of faithful and loving companionship out of her. Worth every penny spent. But while I did spent quite bit, in many occasions, especially for follow-ups, my bills were pretty much the same of those of my local vet. If you have/had a pet, you know how expensive it can be, NO MATTER which vet clinic you are dealing with. Thanks DMV for your commitment and for helping us hoomans take care of our furry loved ones.

Kim Simard

(Translated) A wonderful team! (Original) Une équipe merveilleuse!

Isabella Zupo

Dr. Javard and his team took such great care of my girl. Dr. Javard is always very professional and patient with me during the many anxious questions I had. He was able to diagnose my dog and provide a solution to improve her quality of life. Dr. Gatineau is a very skilled surgeon and was excellent in communicating with me after my dog's surgery. Overall my experience has always been great. From the reception staff, to the technicians to the Veterinarians. Highly recommend. Thank you to everyone who helped with Cali's care.

Matt Tierney

My experience with DMV is amazing. The first time when we had a problem With our pup we were helped right away. Couldn’t ask for anything better. Recently, we ran into a problem and Étienne Blais was there to help us every step of the way. We wanted to thank him so much for all of his help with Shelby and comforting us to make the right decision and understanding our situation. We want to thank him with all that he has done, calling us to see if things had changed or just to see how everything was. You sir, we need more people like you. You’re our hero, you did amazing. Thank you so much! You should be recognized for all of your hard work and dedication. Thank you so much Étienne Blais and DMV. Matt, Kristena & Shelby <3

julie varin

(Translated) Super friendly and attentive staff with my little maggie warm welcome thank you to all the team (Original) Personnel super sympathique et attentionné avec ma petite maggie accueil chaleureux merci à toutes l’équipe

Marie Eve Simard

(Translated) We went to DMV Nord 2x in 1 week and the service is awesome. The team is attentive to patients. Thank you ???? (Original) Nous sommes allés au DMV Nord 2x en 1 semaine et le service est extra. L'équipe est attentive aux patients. Merci ????

Philippe Jarry

(Translated) Great! The prices are 100% up to the service. No complaints. Specialized and very professional staff. Thank you, billy is doing very well. (Original) Super! Les prix sont 100% à la hauteur du service. Rien à redire. Staff spécialisé et très pro. Merci, billy se porte très bien.

luc Caroline BW

(Translated) Dr. Planted, WOW! It's been a long time since I've seen a vet take so much time to examine, explain and god knows I've spent time in vet clinics for the past 2 years. My vet referred me there for a surgical consultation. After examining dr.Planté concluded that our dog did not need any surgery. We felt completely confident. (Original) Dr.Planté, WOW! Il y a longtemps que j’ai vue un vet prendre autant le temps d’examiner, d’expliquer et dieu sait que j’en ai passé du temps dans les cliniques vétérinaires ces 2 dernières années. Ma vet m’avait référé cet endroit pour une consult en chirurgie. Après examen dr.Planté a conclu que notre chien n’avait aucunement besoin de chirurgie. Nous nous sentions complètement en confiance.

Charles Desjardins

(Translated) We do business with them for separation anxiety with Sabrina and she is excellent. We also needed to go there urgently for our chat and the service was professional. Really a good clinic. (Original) Nous faisons affaire avec eux pour l'anxiété de séparation avec Sabrina et elle est excellente. Nous avons eu aussi besoin d'y aller d'urgence pour notre chat et le service était professionel. Vraiment une bonne clinique.

Terry Rizou

Great service, amazing staff.

Felicia Mongrain

So pleased with our experience! We’re from Ottawa and we we’re referred to this vet for a specialist to do my dogs knee surgery. Dr. Gatineau is the one that performed the surgery almost 2 weeks ago and I was so impressed with the stitching and that I was easily able to help my dog get around and he’s recovering so well so far. They took great care of my pup. The team is also amazing, great communication and I never felt once I had to re-explain myself to any of the staff, everyone is friendly and I can’t thank you all enough for this. Keep at it DMV team! :)

Danny Côté

(Translated) I really appreciated the good care given to my Gucci cat. Thank you very much for all the daily calls! (Original) J’ai beau coup apprécié les bons soins prodigués à mon chat Gucci. Merci beaucoup pour tous les appels quotidiens!

Jean Yves

(Translated) Service: very ordinary, you get bawled! Quality of care: I do not really think, even though I think they like animals and take good care of them. One autumn evening, my wife and I find a wounded kitten in the gutter of an avenue, the wheels of vehicles passing a few inches from him. We take him, he meows with pain, and I decided to take him to DMV, clinic 24 hours the least away from us (20 km taxi anyway). Arrived at the clinic, I explain my case (cat found, I do not know what to do) but the receptionist obliges me to give him a "name" and to wait for the vet. The latter literally engages me because I ask a basic question while he has plenty of animals to heal. They keep the cat, I go home, and get a call the next day for further exams and an operation, or euthanasia (which I choose). Balance: $ 600 veterinarian + nearly $ 100 taxi + a good dose of bitterness, although I do not regret to have avoided this poor wandering kitten to be crushed several times and to agonize in the icy gutter . (Original) Service : très ordinaire, vous vous faites engueuler! Qualité des soins : pas vraiment d'avis, même si je pense qu'ils aiment les animaux et en prennent bien soin. Un soir d'automne, ma conjointe et moi trouvons un chaton blessé dans le caniveau d'une avenue, les roues des véhicules passant à quelques centimètres de lui. Nous le prenons, il miaule de souffrance, et je décide alors de l'emmener chez DMV, clinique 24 h la moins loin de chez nous (20 km de taxi tout de même). Arrivé à la clinique, j'explique mon cas (chat trouvé, je ne sais pas quoi en faire) mais la réceptionniste m'oblige à lui donner un « nom » et à attendre le vétérinaire. Ce dernier m'engueule littéralement parce que je pose une question basique alors qu'il a plein d'animaux à soigner. Ils gardent le chat, je rentre chez moi, et reçois un appel le lendemain pour d'autres examens et une opération, ou l'euthanasie (que je choisis). Bilan : 600 $ de vétérinaire + près de 100 $ de taxi + une bonne dose d'amertume, même si je ne regrette pas d'avoir évité à ce pauvre chaton errant de se faire écraser plusieurs fois et d'agoniser dans le caniveau glacé.

shanshan zhu

Staff is very friendly and helpful.

Ariana Revilla

I had a very good experience coming here on a Sunday when my dog was ill and our regular vet was closed. I was not looking forward to it, as I've heard some negative things, and would've preferred to have a doctor who already knows my dog treat her, but it was our best option on a Sunday. It was much better than expected. She received great care, we didn't wait long, and I felt the veterinarian took her time getting the proper diagnosis. Everybody we interacted with was pleasant and very competent. It did cost a small fortune, but I'm sure that would be the case wherever we went. In the end, I'm glad to know we have this as a 24/7 backup option in case of emergencies and when our vet is unavailable.

Sophie Le Bigot

(Translated) Went for ultrasound. Courteous and efficient service, on time. Very secure Covid installation. Each meeting went very well. (Original) Sommes allés pour échographie. Service courtois et efficace, dans les temps prévus. Installation Covid très sécuritaire. Chaque rdv s’est très bien passé.

Amanda MacDonald

Unfortunately, I had to have my dog put down recently. After calling a number of veterinarians, who were seemingly very judgemental during a particularly hard time, I ended up having as positive an experience as I could with this clinic given the situation. The staff at the front desk, especially Nick, was extremely helpful and considerate of our unfortunate circumstance. The technician was very helpful and supportive. The vet who actually performed the euthanasia was extremely delicate and explained everything step-by-step to us just before going through with the procedure - a measure which I found to be particularly helpful in calming me down and allowing me come to terms with our decision. I knew exactly what was happening as it was happening, and felt assured that I my pet could not have gone more peacefully. In a situation like this, I prefer not to linger, as it seems to only make things harder, and we were not kept waiting long at all despite the fact that they don't take appointments. The facility was also very accommodating and private, which was much appreciated.

black rat

How poodle snoopy-Mia of 6 months old love to play and have a taste of everything and nothing... However on April 20th she manage to open a drawer and took hold of a bottle of Camphor oil... A substance very toxique affecting the neurological system. Having lost our 15 year old poodle last year of natural causes, also named Mia, we are conservative :), it will have been hard for my son and my mother if anything will have happen to Snoooy-Mia.. on this point I was ready to pay what ever to save her.... Arriving to DMV Snoopy was placed under observation for most of the day.

Noel bestfriend

Thank you so much taking care of my dog ! Charly is now again in shape because of you! Again thank you ????????

A A

Worst place ever! Very bad experience. Brought my dog there at around 4:30, she tells me that there is a two hour (+) wait and to leave the dog there.. they ask me to go infront of door 7 and a tech will come and get him, it's 5;15 no one has come to door 7 until the guy at the door asks "no one came" and asks a tech to come ... Also, since they fail to follow up, I called back around 7 to see what's going on, she tells me there are 2 pets before mine and it's usually an 1 per consultation. Called back around 10, hoping they will keep me a positive update... Put me on hold for about 15 minutes to tell me that my dog not been seen yet and she doesn't know when he will be seen.. so he is been there over 5-6 hours without being seen .. I went back to pick him up from this useless place. Took him to [Veterinary Centre Laval], they took him in 15 minutes, didn't ask us to leave him there, we went to wait in the car, the technician called in about 30 minutes, fix his problem, told us seeing the vet was not necessary at the moment unless an infect develops and he was ready to go home. It didn't even take an hour!!!! we are in and out .. where at DMV, despite waiting for several hours not even one tech was able to help.. therefore for me, it's the more useless place and incompetent team and I would NEVER recommend this place to anyone.. and if I could give 0 star I would!!

Maya Lussier

(Translated) Unfortunately we had to make a difficult decision for my daughter's cat. He was not well and our vet was closed. So we pick up there. Very bad cat: urinary blockage, low temperature, heart rate too. 3 options are available to us: the first, unblocking and catheterization, must remain 3 days minimum and it is not guaranteed: $ 2800 if there is no complication. The second, resting the crystals in the bladder, back home to review our veto the next day, we save a little time: $ 800 without knowing what will be the costs in our vet because it must proceed to ka first proposed solution (they can not know what these costs will be, it can be the same or half that is $ 2800 or $ 1400. And we add the $ 800) Third option, the cheapest $ 60, it withdraws the liquid in the bladder to decrease the pressure and we see our vet the next day and hoping that the cat is still alive. In our case it was not possible because it was already critical. Since we did not have the financial means to support the first option and the cat was suffering, we made the decision to euthanize it. This was done. But as I had a doubt, the next day I called our vet by explaining the situation and that our cat needed a release. His answer: it would have cost us between $ 500 and $ 600 for this type of operation! As a result, I feel cheated and enraged. We lost our baby because of inflated price! (Original) Malheureusement nous avons dû prendre une décision difficile pour le chat de ma fille. Il n'allait pas bien et notre véto était fermé. Donc on se ramasse là-bas. Chat très mal en point: un blocage urinaire, la température basse, sa fréquence cardiaque aussi. 3 options s'offrent à nous: la première, déblocage et pose de cathéter, doit rester 3 jours minimum et ce n'est pas garanti: 2800$ s'il n'y a pas de complication. La deuxième, reposer les cristaux dans la vessie, retour à la maison pour revoir notre véto le lendemain, on gagne un peu de temps: 800$ sans savoir quels seront les coûts chez notre véto car il doit procéder à ka première solution proposée ( ils ne peuvent pas savoir quels seront ces coûts, ça peut être la même chose ou la moitié soit 2800$ ou 1400$. Et on additionne le 800$) Troisième option, la moins chère 60$, il retire le liquide dans la vessie pour diminuer la pression et on voit notre véto le lendemain et espérant que le chat est encore vivant. Dans notre cas ce n'était pas envisageable car il était déjà critique. Puisque nous n'avions pas les moyens financiers de supporter la première option et que le chat souffrait, nous avons pris la décision de l'euthanasier. Ce fut fait. Mais comme j'avais un doute, le lendemain j'ai appelé notre véto en lui expliquant la situation et que notre chat avait besoin d'un déblocage. Sa réponse: ça nous aurait coûté entre 500$ et 600$, pour ce type d'opération! Résultat, je me sens floué et enragé. Nous avons perdu notre bébé à cause de prix gonflé!

tyler arsenault nguyen

Great service! I totally recommend

Alain Terieur

Thank you taking care again of Charly great job as usual !!

Alexandre Constantakakos

!!!!!!!!!BEWARE!!!!!!!!!!!! THEY WILL STEAL YOUR MONEY AND TAKE ADVANTAGE OF YOUR ATTACHMENT TO YOUR PET. THIS PLACE MISDIAGNOSED MY BELOVED DOG AND TOOK THOUSANDS FOR NOTHING! 6500$$ TO BE EXACT THANK YOU TO VETERINAIRE CENTRE LAVAL FOR SAVING MY DOG WHEN THESE ROBBERS AND ANIMAL SLAUGHTERS COULDNT!!!!! YOU NEED TO BE SHUT DOWN BEFORE YOU DO ANYMORE DAMAGE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE

Louise Senecal

(Translated) I visited the Lachine DMV center, my dog had a dermatology appointment. As soon as I arrived I felt the courteous staff, I waited 10 minutes and I was called. Throughout my dog's exam I felt no pressure to push the exams. All the options have been explained to me. I really enjoyed my visit. (Original) J’ai visité le centre DMV de Lachine , mon chien avait un rdv en dermatologie. Dès mon arrivée j’ai senti le personnel courtois, j’ai attendu 10 minutes et on m’a appelé. Tout au long de l’examen de mon chien je n’ai senti aucune pression pour pousser les examens. On m’a bien expliqué toutes les options. J’ai vraiment apprécié ma visite.

Diana Chiazzese

Excellent staff! They are knowledgable and provide optimal care.

Colorofwind

My cat went there last month, they gave drug for flea. And another ear drops. After 10 hours, my cat dead! Till now, I’ve never found any flea in my house. And where’s my cat? Never come back.

Kim Nguyen

Always very happy with the service. Thank you.

fatiha ous

(Translated) A great need to improve their customer service: appointment error, proof that I have been confirmed with my dog's appointment and despite this: I am told that my dog does not have an appointment. No empathy either on the phone or in person. Beyond the vets who are good, the post surgery service is simply zero. I called at 9 p.m. to ask for news of my dog following his surgery and I had the answer that the surgeon had already called me in pm: as if my request to have news of my dog came out of there. 'ordinary.... Really very disappointed. I hope this time they won't leave any nonabsorbable stitches. (Original) Un grand besoin d’améliorer leur service a la clientele: erreur de RDV, preuve comme quoi on m’a confirmé le RDV de mon chien et malgré cela: on me dit que mon chien n’a pas de RDV. Aucune empathie ni au telephone, ni en personne. Au dela des veterinaires qui sont bons, le service post chirurgie est simplement nul. J’ai appelé a 21h pour demander des nouvelles de mon chien suite a sa chirurgie et j’ai eut comme reponse que le chirurgien m’avait deja appelé en pm : comme si ma requête d’avoir des nouvelles de mon chien sortait de l’ordinaire.... Vraiment tres déçue. J’espere que cette fois ci ils ne laisserons pas de points de sutures non resorbables.

Andrei B

The best service for a dog!

France Guilbault

(Translated) I went to an appointment with my daughter, never he was told to say that it was so expensive in an emergency $ 150 for 5 min is very good to pay too much ... (Original) Je suis alle a un rdv avec ma fille jamais il lui on dit au tel que cetait si chere en urgence 150$ pour 5 min cest tres bien payer beaucoup trop chere...

Gabriel

(Translated) Impeccable service, they are there for your pet and take good care of him and you. Don't hesitate to drop by or call them for any concerns you have about your pet and they will take care of you. (Original) Service impeccable, ils sont là pour votre animal et s'occupe très bien de lui et de vous. N'hésitez pas à passer ou les appeler pour n'importe quel soucis que vous avez au sujet de votre animal et ils vont s'occuper de vous.

Roxane Regimbald

(Translated) Worse place. Looks like this Hospital is just trying to squeeze money from people and not even able to give advice over the phone, just want people to come and charge and not give good diagnoses . I do not recommend it at all (Original) Pire place. On dirait que cet Hôpital ne cherche qu'à soutirer de l'argent aux gens et n'est même pas en mesure de donner des conseils par téléphone, veulent seulement que les gens se déplacent afin de les charger et ne donne pas de bons diagnostiques. Je ne la recommande aucunement

Theresa Kim

This is my honest thought and review after we had our dog’s herniated disc treated two times at DMV Lachine. They truly profile if the dog’s owner is financial stable or not. If you sound like you are financial stable, they will take advantage of it very obviously. Our dog had his first herniated disc surgery one year ago and unfortunately, he had his second same surgery this year. Last year, the surgical fee was $1485 with a total bill around $5000. This time, the fees for the SAME surgery was $2500 and the total bill was over $7000. They also added other neurological fees that was not needed the first time. They also hospitalized 4 days instead of 2 days for absolute no reason. Our dog came back home this time with the same back pain he had prior to the surgery as if he never had a surgery. We were baffled. After consulting other doctor’s opinion, surgery was not necessary but they forced upon us to do the surgery. When we asked about the surgical fees, they basically had nothing to say other than it’s an annual increase. Seriously? There were so many inconsistency between the first and the second time which make them not credible in their practice and integrity. I DO NOT RECOMMEND this place. I have invoices and proofs to support my claims. We are transferring to the Hospital in Brossard which is recommended and respected by many.

Audrey Mongrain Neault

(Translated) I received excellent service and support from Catherine, I want to thank her again! A lot of waiting but you have to understand that it is an emergency but the wait is definitely worth the effort! They are very professional and more specialized than in the small clinics. They take care of us and make sure to provide the best for our animals as much as we do. Definitely recommend! (Original) J’ai reçu un service excellent ainsi qu’un support de la part de Catherine, je tiens encore à la remercier ! Beaucoup d’attente mais il faut comprendre que c’est une urgence mais l’attente en vaut définitivement la chandelle! Ils sont très professionnels et plus spécialisés que dans les petites cliniques. Ils nous prennent en charge et s’assure d’offrir le meilleur pour nos animaux autant que nous. Je recommande définitivement!

Pardo Mustillo

Professional, empathetic, caring service in a time of need.

Lori Herrel

If I could give a negative-5 star I would. My dog spent 4-5 days at the DMV in 2018 for 4K. No complaints. He has epilepsy. He had a severe seizure Monday, and we needed to add Potassium Bromide to his prescription. After confirmation TWICE that they would fill it (3 vet clinics and 3 pharmacies confirmed couldn’t get) I spent over an hour today saying they couldn’t help me. I spoke to 4 people over 3 days confirming that they could supply, but don’t come back as not current client. Today, after one hour, they said couldn’t help me . 4 out of 6 people very rude to me!!! I ended up at CVL Laval. Professional, nice, and 20 minutes later I had my prescription.

Lola Ianovski

We are so grateful to the DMV team for caring for our dog in her last months. We were new to Montreal when our dog got sick and was diagnosed with an aggressive lymphoma. No two ways about it, the treatment is expensive. But being health professionals ourselves we knew without a doubt that the treatment plan advised by Dr Lacoste was absolutely about creating the best quality of life for our pet, and NOT about the money. We never felt pressured to chose a more expensive treatment option- and a variety was offered. Our dog's disease was such that her death was inevitable, but the treatment bought us 4 month of good quality life to say goodbye. Throughout the process we were impressed with the quality of care our dog received. The oncology team are world class, and we don't say that lightly. The last day of our dog's life we had to bring her after hours as an emergency and she was seen by an on call vet rather than her regular oncologist. We will never forget the compassionate and understanding manner of the Dr that helped us through euthanasia. There was not a single thing she could have done better by us in that difficult time- she explained exactly what our options were, gave us time to decide, set us up in a room that was a bit more homey for the process, and helped us emotionally through the process. There were a lot of special touches that made us feel like we and our pet do matter. We were never rushed or treated like just another customer in a long line. The veterinary care in Montreal is very expensive wherever you go, and that can be stressful. But if you are shelling out big bucks for your pet it may as well be for a world class care, and we have no doubt that that's exactly what we got at the DMV.

Charlotte Rock-Rivard

(Translated) After reading some of the reviews here, I was reluctant to visit this veterinary clinic. But I was pleasantly surprised! I made the road from Sherbrooke to Montreal for an appointment in neurology. The receptionist was smiling, attentive and attentive. Same thing for Dre. Paquette, who took the time to answer all my questions. A big thank you for your service! From Athena :) (Original) Après avoir lu certains commentaires ici, j'étais un peu réticente à visiter cette clinique vétérinaire. Or, j'ai été agréablement surprise! J'ai fait la route de Sherbrooke à Montréal pour un rendez-vous en neurologie. La réceptionniste était souriante, à l'écoute et attentionnée. Même chose pour Dre. Paquette, qui a pris le temps de bien répondre à toutes mes questions. Un gros merci pour votre service! De part d'Athena :)

Gabrielle Mandl

I have been to two DMV Centres (sud and lachine) and both times it has been absolutely remarkable how nice, honest and professional the service has been. I owe my cat's life to them! I will never go to another vet ever again... absolutely worth the money, the entire staff is so incredible!

isadora jensen

While the surgery on my cat went well, the other services experienced at this establishment make me unable to rate them any higher than one star. The prices, as noted are much higher (2x) than anywhere else. The price transparency wasn't clear as we continuously went through the process, as it just kept jumping without clarification of what exactly the services were covered. My cat went in for an emergency at 1am as a fracture revealed a cancerous tumour. He had to stay overnight. More negative: On the phone that in the same breath of finding out he needed amputation, I was asked about his allergies. I mentioned as he is a Persian, he has a sensitive stomach and I give him grain free food due to diarrhea. I was given a lecture that this was not a good diet/t was insinuated I should change it. I do not think it was the appropriate time to mention this, and this implies that I have not already discussed his diet with his regular vet. After the surgery (and 5k later) I asked questions + was told everything I needed to know was in the aftercare folder they were giving me. Upon coming home I realized they did not provide a surgery cone, despite them saying it needed to be on 24/7 until stitches came out. The aftercare instructions were 1 page of generic surgery info saying to follow his medication times. No details on what risks to look out for, what behavioural changes to watch out for. Had to drive back to get a cone provided. Did not receive any follow-up calls to check in, a service that is usually provided at a clinic. Luckily, I have a regular vet I go to that was happy to answer all of my questions about what to look out for (risk of infection, appropriate grooming for the scar, what is normal behaviour, when to be worried) over the phone (free) When the stitches came out, the DMV told me that my cat could be “cone free” after two days. I followed these instructions, and my cat immediately began grooming the area leaving it swollen. Called my regular vet & they clarified that the cone should be left on for 2 more weeks as risk of infection is still there. I don't know why I was told otherwise by the DMV. When I called the DMV to ask about behavioural concerns, the person on the phone did not know when the amputation had taken place, what was amputated, what breed of cat I had nor how old he was. She told me not to worry about behaviour issues because cats are nocturnal and that’s when they were more active. This was not helpful. I was calling to ask about lethargic behaviour specifically, including at night. Finally, two weeks after the stitches came out - it came to my realization that the DMV had left a staple in my cat. Upon calling to ask them to remove it, no apology for the error was issued. The person on the fact said “don’t worry you won’t have to pay for this”. This is unprofessional, considering it wouldn’t have crossed my mind in general to pay money for a mistake that they made. Upon driving to the DMV a mere twenty minutes later, no one had communicated with each other. There was an awkwardness about whether or not payment was needed, and a manager needed to be called in to double check with. No one opened a file to confirm that we had the surgery and stitch removal with them. Again, no apology for the error was given. Due to the above, unfortunately - I have to say that if it’s possible I would not take your animal there. I only went to them due to the severity of the issue and the time of day it happened, and they were the only option. I would not go to them again simply due to the, frankly, gross negligence in aftercare and their disregard for communication among their own staff.

cracker jacker

shady business

Jessica

I had Dr. Hamil for my cat and I thought she was amazing, I had results quickly and she definitely earned her education. I felt the staff was very friendly and supportive. people have to understand that these are doctors and on a tight, demanding schedule. Yes it is expensive but that's the price of a specialist and quality care. I have no regrets taking my cat there.

Maria Fiore

Unfortunately our beautiful dog was very sick and we had to put her to sleep. Everyone at DMV was very kind and supportive during what was a very difficult time.

Elizabeth Roy

Everyone I've encountered at Dmv Lachine and Blainville are all so kind and patient. Dr Brosseau treats my cat with allergies and she's so so nice and answers all my questions without making me feel rushed. Dr Beaumier treats my cat with a heart condition and she too is amazing and took her time to go through everything with me over and over and both spoke excellent english which i am so grateful for. Dmv is like a childrens hospital inside and the way everyone acts is as if you are bringing a child to the doctors which is so warm and welcoming. Not to mention they saved my cats life when he was passing away, another reason I am so grateful for you guys. And the pricing is not as outrageous as it is thought to be (In fact regular vets are often more pricey!) Thank you to all of you who work at dmv, you guys have made going to the doctors such a happy time, the car rides are so relaxing now too! Bless you all! Know that your hard work is so so greatly appreciated.

Melinda Balfour

The Staff at the DMV Lachine are absolutely wonderful. They took such amazing care of my dog and were so good at keeping me updated and explaining everything. My dog was hospitalized for over a week and his vets contacted me every day to give me an update. The staff also sent me pictures of him regularly and made sure to give him lots of affection. When I dropped him off in the emergency he was very sick and I wasn’t sure he’d make it, but he’s back home and back to his old self and I am so grateful to the DMV.

Melissa Blanchart

Dr. Azimov was very attentive and caring to our puppies needs. He’s already feeling better thanks to her help. Thank you Dr. Azimov for such great service!

Holly Zeeman

Really really disappointed with Montreal location. Not only did they fail to obtain medical records but had a coy way of blaming it on us. Also, after opting not to move forward with their (very overpriced) treatment, waited over an hour to get my cat back (while he was in crisis) Awful awful service. Would not reccomend *update* Was in fact contacted by Nicole who is replying to these reviews. Continued awful and insensitive service. Upon following up on my complaint, waited until the end to ask how my animal was doing... still think this is an awful place with awful receptionists. I even begged Nicole to make changes as this is a pretty common occurrence from what I can read. No response. Utterly shocked by the lack of empathy

Audrée Leduc

(Translated) We came with my cat Leo last week after he had an unknown accident. We clarified that it was believed that he had been hit by a car and that he should have x-rays. After spending the FULL night in the Lachine center, we met the night vet who judged that Léo was fine and that an x-ray was unnecessary. 3 days later, my father, who looked after the cat while we were traveling, had to bring him urgently to a center near his home because Leo still seemed to be in bad shape. After taking x-rays, the vet he examined confirmed to us that he had been hit. His torax was punctured and his organs were coming out through this place. My cat was suffering from severe internal bleeding. One of his lungs is completely wasted from the bleeding that has gone on for too long. The worst part is that my cat has suffered far too long for something that should have been taken care of on our first visit. (All this is without counting all the money that was stolen from us in your home, for a bad diagnosis). I am beside myself. A formal complaint will follow shortly. (Original) Nous sommes venues avec mon chat Léo la semaine dernière, après qu'il ait eu un accident inconnu. Nous avons précisé qu'on pensait qu'il s'était fait frapper par une voiture et qu'il devrait faire des radiographies. Après avoir passé la nuit AU COMPLET au centre de Lachine, on a rencontré le vétérinaire de nuit qui a jugé que Léo allait bien et qu'une radiographie était inutile. 3 jours plus tard, mon père, qui gardait le chat pendant que nous étions en voyage, a dû le ramener d'urgence dans un centre près de chez lui parce que Léo semblait toujours mal en point. Après avoir fait des radiographies, le vétérinaire qu'il l'a examiné nous a confirmé qu'il s'était fait frapper. Son torax était perforé et ses organes sortaient par cet endroit. Mon chat souffrait d'une grave hemorragie interne. Un de ses poumons est complètement gaspillé à cause de cette hemorragie qui a duré trop longtemps. Le pire, c'est que mon chat a souffert beaucoup trop longtemps pour quelque chose qui aurait dû être pris en charge dès notre première visite. (Tout ça est sans compter tous les sous qui nous ont été volés chez vous, pour un mauvais diagnostique). Je suis hors de moi. Une plainte en bonne et due forme suivra sous peu.

Francisca Danis

(Translated) We were pleasantly surprised at the speed of taking appointments for a consultation in neurology, and received an honest diagnosis, however, since no follow-up as promised, no return of call following a side effect to the drug following more of a msg. Pretty disappointing. (Original) Nous étions agréablement surpris de la rapidité de la prise de RDV pour une consultation en neurologie, et avons reçu un diagnostique honnête, par contre depuis aucun suivi tel que promis, aucun retour d'appel suite a des effet secondaire a la médicamentation suite a plus d'un msg. Assez décevant.

Claude Cardin

(Translated) They take advantage of the vulnerability of people to inflate outrageously the bill by suggesting false hope. Horrible place !!!!! …

t S

Stay away from this place see CTV news report , I had a similar experience .

Nathalie Lheureux

(Translated) Excellent service Dr. Plante very good surgeon (Original) Excellent service Dr Plante très bon chirurgien

Francine Charette

(Translated) Our little Moly broke a front leg. She had to be operated, they installed a small plate with screws to replace her small bones. She received excellent care. The vets called us several times to update us on his condition. On the other hand, there is a huge cost to pay for this good care. (Original) Notre petite Moly s'est brisé une patte avant. Elle a dû être opérée, on lui a installé une petite plaque avec des vis pour replacer ses petits os. Elle a reçu d'excellents soins. Les vétérinaires nous ont téléphoné à plusieurs reprises pour nous tenir au courant de son état de santé. Par contre, il y a un énorme coût à payer pour ces bons soins.

Manuel v

Here is a copy of the complaint I filed this weekend in regards to my cat's "euthanasia," or more specifically, lack thereof: "To whom it may concern at DMV Veterinary Center, My cat Michou died at your hospital this last Monday (April 5th, 2021). I brought her to you to be euthanized, but you made it so that it never got that far. I should have known something was wrong with your establishment when I first saw an angry woman come out of the little room where you euthanize pets. Your staff had taken away her cat 20 minutes (!!) before to insert a venous catheter and she was demanding to be able to see her pet. I should have never handed my little cat over to you. But I was distraught and I, unfortunately, did. I also waited in the little room for 20 extremely long minutes. I also had to complain about the delay. Imagine what that amount of time can do to one’s emotional state. My cat was brought back to me completely panicked. She had been away from me for so long and the hospital surroundings had stressed her out so much that she was having a heart attack. I called out for help on the phone in the room, telling the person on the other end that something was very wrong and that we needed help. I was assured that a vet would be coming shortly. I waited and waited with Michou in my arms as she was writhing in pain. The vet wasn’t coming. I had to call again, begging for help. I was, again, told the vet was on her way. The doctor finally walked in, ever so calmly, as if nothing was the matter. Moments later, Michou stopped moving in my arms, her head went limp. I was horrified! The vet finally injected a lifeless Michou only one of two serums out of precaution. But you didn’t euthanize my cat, you killed her. I brought Michou to your hospital to avoid her pain, but you inflicted her EXTREME pain! I understand the process isn’t always perfect, unintended things can happen and it can be messy. But in this case, your staff simply took its time at every turn (even with other clients) and no matter how much I tried to get your attention, nothing changed. You have no idea how traumatizing the entire event was for me. All I can see is her little face in agony. Michou was blind and she was so terrified when you eventually brought her back to me that I doubt she even knew I was holding her. I always took great care of my cat. She lived a long, happy life (18.6 years!) and you robbed her of a respectful death. And you left me in terrible distress. But you want your money, every cent. Today, I received a call from your collection agent advising me that the urn I chose would cost an extra $25. I already paid the extra $25 dollars on Monday, I said. Oops, another mistake. I should not have to pay for the process since you did absolutely nothing other than inflict pain that ultimately killed her. You made what should have been a peaceful moment into an absolute nightmare! All because you can’t coordinate your staff. You’re going to tell me it was a busy day. Who cares! She was fragile, like many animals at the end of their lives, and you treated her like a thing to be moved at your convenience from point A to point B. I should have been able to be with my cat in her last moments for as long as possible. But you took your time. You should be ashamed of yourselves. I want an apology for the pain you inflicted on my precious little Michou. I want an apology for how you killed her. I want another apology for causing me anguish that will undoubtedly haunt me for years. I want you to review your euthanizing process—the animal and their owner should be separated for as little time as possible, if at all!!! And I shouldn’t have to pay for what amounts to an execution. I left your hospital distraught and angry. I will carry this guilt I now have for years. I did not want to write this letter, it only brings me more pain. I didn’t want to have to haggle over money. All I wanted was for my cat to go to sleep peacefully. I should never have entrusted you with Michou. She deserved better."

Mary Owen

Very pleased with this Center. My puppy had eaten a ziplock bag and they provided excellent service. All the workers were pleasant and kind and the waiting area was clean. The vet was very nice and knowledgeable. I felt very good bringing my puppy here and would recommend it to anyone. They solved the problem quickly and smoothly. The fact that they are open 24/7 is also extremely valuable. The prices were reasonable considering they are open 24/7 and you can see the vet quickly.

Angelique St-Paul

the best vets in Montreal. My dog was paralyzed and my vet told me I should think about putting him down. I brought him to the DMV and they fixed him. its been 2 years and my dog is doing amazing. Tonight I went back because he caught fleas, I called the 24 hr emergency vet in Laval. They wanted me to take an appointment to provide flea advise and didn't want to sell me the product with out paying to see a vet... the DMV helped me over the phone and sold me what I needed. Im extremely grateful for their service and everything they have done for my pet. Thank you .

Jane Doe

My experience with the vets at this clinic has been great. They seem to be very knowledgeable, passionate about their work, and caring. I really felt like my cat was in good hands. The girls working at the reception, however, are a different story. Two of them have been very rude to me, for no apparent reason. I don't understand why they would act that way, even though I was extremely nice to them, and paid almost $2,000 for my cat. I am definitely not looking forward to going back there.

Diana Langis

This place is for the rich. Every time I am forced to go there it is a death sentence for my pet because there prices are so insane. Only the rich have 10 k to drop at a moment's notice to diagnose or treat. Why is an mri $3500 for a dog but only $850 for a person. Biggest rip off of the century.

Alissa D'amour

(Translated) Clearly, if you are not rich and / or willing to spend ... you and your pet will be laughed at. Little or no advice given over the phone. The receptionist is stupid as her feet. The prices are frankly excessive, in fact much more expensive than elsewhere. To avoid. (Original) Clairement, si vous n'êtes pas riche et/ou prêt à dépenser... on se fou de vous et votre animal. Peu ou pas de conseils donnés par téléphone. La réceptionniste est bête comme ses pieds. Les tarifs sont franchement excessifs, en fait beaucoup plus chers qu'ailleurs. À éviter.

remi couture

(Translated) Calling to find out if I should go to the vet after my dog has ingested chocolate at 11pm ... gives me 2 num of anti-poison only in English which charges around $ 50 us per consultation ...... i don't speak english .. what do i do ... they didn't even tell me if i had to bring my dog home ...... i could believe that it's long for them this kind of call but wow .. .. there are limits .. (Original) Appeller pour savoir si je devais allez chez le vet après que mon chien a ingéré du chocolat a 23h... me donne 2 num d'anti-poison uniquement en anglais qui charge environ 50$ us par consultation......je parles pas anglais.. je fais quoi... il m'ont meme pas dis si je devais apporter mon chien chez eux...... je veux bien croire que c long pour eux ce genre d'appele mais wow.... ya des limites ..

Danny Wei

Amazing service, the technician and vet are very skilled. Our little girl was in an car accident and she wouldn’t have survived if it wasn’t for the skillful vets. When she stayed after the surgery at the vet we got photos and phone calls of how she was doing. Will definitely come back again

D Rose

A great resource 24/7. I've been there on a New Year's Day and at 7:30 on a Sunday morning and both pets received excellent care.

Little c

DMV Lachine have brought my dog back to health on a few occasions over the last four years. After having two discs removed from his spine, the post-surgery physio team brought him back to perfect health. I would be remiss if I didn't mention their top-notch surgical team, as well as the professionalism of the entire team on front line in reception. The good folks at DMV Lachine will assess your pet, provide the correct diagnosis and guide you through whatever is required to help in regaining your pet's health. Thank you DMV Lachine.

Pascal Michelet

(Translated) Experience far from conclusive. After a call where an unfriendly receptionist deigned to answer me, the advertised price was finally the wrong one. For a simple consultation it is $ 206 (despite the fact that I repeated the price over the phone). Once there, we are not at the end of our surprises. Forced to wait in the car in the cold when the clinic is full of places. My wife almost stayed outside in the cold because I had just dropped her off with our pet. This information would have been interesting to know during my call. Finally, we came across an understanding and friendly technician who explained things to us. Mixed experience. (Original) Expérience loin d'être concluante. Après un appel où une réceptionniste antipathique à daigner me répondre, le prix annoncé était finalement le mauvais. Pour une simple consultation c'est 206$ (malgré le fait que j'ai fait répéter le prix au téléphone). Une fois arrivée, nous sommes pas au bout de nos surprises. Obligés d'attendre dans la voiture dans le froid alors que la clinique regorge de places. Ma femme a failli rester dehors dans le froid car je l'avais juste déposée avec notre animal. Cette information aurait été intéressante à connaître lors de mon appel. Finalement, nous sommes tombés sur une technicienne compréhensive et aimable qui nous a expliqués les choses. Expérience mitigée.