Reviews of Tsawwassen Animal Hospital Ltd (Veterinarian)

K Smith

My wife loves this clinic I recommend them.

Carlos Warwarick

Dr Marie Wall is the best ever. We love her and my dogs too

A Marie

My poor chihuahua had a broken hip for 4 months before he got an operation

Vancouver ecoVillage

The owner is very kind.

Sydney Strangway

The best vet I've ever been too. They saved my sick cats life and they do a great job taking care of the rest of my animals. I really feel like they love animals.

Karen Smith

Professional veterinarians & staff!! Great support looking after my dog!!

Mark Harrison

This puppy left with a cone if shame and sadness. But we were happy with her care and appreciate the friendly and covid safe service.

Kit Grauer

Magritte had a great visit. So glad he is now vaccinated from another nasty raccoon disease. He loves Dr. Katie

Brandon “Trucksloot”

Good staff :)

Michele W (Schelry)

Everyone is always so personable and solicitous and sincere

wayne wallington

Always there to help

The One Carpet Cleaning

Very friendly, helpful staff. My dog had reached the end after a turn for the worse.. He was 13.5 years which is long for a large breed. Very caring, and comforting care. I was greatful for there services. Thank you Tsawwassen Animal Hospital

CoachOwen

Thanks for looking after and Welcoming our new rescue dog Stripes!!

Armin Wendt

Cat friendly

James Brown

Compassionate, caring, ethical

rick larsen

Great place enjoyed my self

Fish Taco

nice friendly vet

Pam Voaden

They are wonderful with my cats.

Scott Walker

(Translated) Bone team! (Original) Graat team!

Beth Schofield

Knowledgeable and helpful staff who go above and beyond whenever there is a problem or question. The newly renovated building looks great and you're able to get into the clinic with an appointment fairly quickly. No anxious waits for helping your pet. Love the compassionate staff!

Alex Voogd

This animal clinic is staffed by angels

Jayne Scott

Its has been very hard trying to diagnose my dog with what is wrong with her. I appreciate the help. This is my first time with a sick dog so lots of ups and downs.

Andrew

We've been taking our dog Stanley here for years and all of the front desk staff, technicians and doctors are dedicated and they clearly believe in the work they do for the community - we gladly trust them with the special needs of our old dog UPDATE: we said goodbye to Stanley today and called to have Dr Robertson and Danielle come to our house to euthanize him Both were professional and compassionate, patient and caring and helped make a very hurtful process a little better Thank you both for helping our Stanley get to a better place

luke mathison

Great vet, great doctors.

Jeno Horvath

Clean, caring, fast and very well run place. A fantastic place to take your pet for quality care.

Lee Baxter

I am very impressed with the staff here. I brought my pooch in for a checkup and to get tips on cutting his nails and they mentioned he was overweight. Instead of pressuring me into buying some "medically approved" weight-loss food, they asked what kind of food I was feeding him and then recommended a daily amount for his diet.

Kristi Schofield

Friendly staff that connect with pets and the owners. Exceptional service

Sarah Enright

They were very kind and professional. There is plenty of space up front for two or three dogs to sit with their people. It's a very clean and bright space.

Chris Hopkins

Friendly and helpful nurses and doctors make sure your loved one(s) are healthy.

Maria Holmes

Excellent care and prompt attention upon arrival. Vet techs come to you car and return with your pet whether there for shots or defleaing etc. Phone ahead though... ☺

Vetiveria H

I was very hesitant to go here but they have been so awesome and worked with me in the care of my terminally ill dog

Guiseppa MARIA (Wapparoos)

They treated my cat Tiny with the utmost respect,dignity and compassion

Leigh Ratcliff

I love the staff at this Animal Hospital. They are kind and it is very conveniently located.

Surinder Rattan

Very compassionate people outstanding on a scale 1 to 10 they are perfect 10

Maria M.

Having a pet is expensive, I have compared prices. They are in the middle. Service wise they are always super awesome with my dogs. They treat them so amazing with so much love and respect, I feel confident they will have VIP treatment. They are open: Monday to Friday 8:30am to 5pm. Saturdays 8am - 1pm. They follow Covid safety protocols, happy to see.

Alissa Bick Ehrenkranz

The very best Vets!!! And wonderful staff. I have had four animals in their care and I always receive intelligent and compassionate responses to all their issues. Dr. Gemeinhart has an excellent extended network of specialists for services that need additional expertise. The staff is outstanding - very professional and truly dedicated to the comfort and well-being of the animals they serve.

Kim Ateah

Very kind staff. They went the extra mile for my anxious dog.

Ailish Wallace

Great experience.

Tim Sevenoaks

Great staff,treat my cat like a king(which he is )

john friesen

Very nice staff and caring atmosphere. However, when I came in to have my dog spayed after she'd turned two years old, their prices averaged 87% higher than the price list I had received two years earlier! When I asked for an explanation, and a reduction, they only stated that their prices change every 6 months and that that is what it was. No sympathy, no reduction. Guess they are just too popular. Not with me anymore! They also wanted to do a slight hernia fix which they had earlier said would be done free of charge with a spaying, only this time it would be another $80. And I didn't include this in the 87% increase. I don't trust these people. Also, the doctors are too chicken to come out and face a customer! All they do is hide behind their staff.

Frances Christopher

Caring staff

Kim Lisberg

The best vets and staff available. They cured my lovely canary, Garry of a crop infection. So very happy!!!!!

Laurana MacGillivray

Very kind staff. Understanding, gentle with my sweet senior kitty, grateful for what they offer the pets of tsawwassen.

Shayne Langton

They love your fur babies. Efficient and caring.

Lynee Nishihama

I have brought all of our pets to this hospital. They are like family and I love each and every one of the angels who work there. ????

Laura Ekengren

Excellent vet clinic, very caring and capable staff.

Mike Harvey

Great group of professionals. They have managed covid protocols very well.

Aidan W

TLDR - Veterinarians at Tsawwassen Animal Hospital misdiagnosed our dog and missed a large heart tumor which was present in x-rays that they had performed. The vets' informal style contributed to lack of information and a worse outcome for our dog. We thought they had done a good job until it was too late. Detailed Experience ------ My family's experience with Tsawwassen Animal Hospital is a cautionary tale. When we initially took our dog in for an appointment he was suffering from a severe cough which would initially be diagnosed as Congestive Heart Failure and possibly kennel cough. This diagnosis was confirmed by a chest x-ray after the vet noticed that our dog had a heart murmur; she suggested that an ultrasound could shed some light on the disease' progression, but it was unlikely to change the prognosis. As a result of this advice, we declined the ultrasound and the vet provided us with medication to manage our dog's condition. At this point, I was quite satisfied with our dog's care at Tsawwassen Animal Hospital. Fast-forward a few weeks and our dog's condition had become noticeably worse. New symptoms, such as diarrhea and vomiting, had appeared and our dog's cough had become incessant. Despite repeated appointments to Tsawwassen Animal Hospital, the veterinarians never considered to re-evaluate their initial diagnosis. When asked directly if they thought our dog's Congestive Heart Failure was getting worse, they responded no. A few weeks later, our dog had a severe episode of coughing which indicated he was struggling to breath. I rushed him to a different animal hospital closer to my house (Cambie Village). Upon arrival, the veterinarian took new x-rays of our dog's chest and a blood sample. He quickly found a large mass on our dog's heart, suggesting that our dog had cancer. He wanted to examine the previous x-rays from Tsawwassen Animal Hospital and after some difficulty he was emailed a copy. He confirmed that the mass on our dog's heart had been present and visible on the original x-rays taken at Tsawwassen Animal Hospital. The implication of this should be quite obvious. The veterinarians at Tsawwassen Animal Hospital missed a significant tumor on x-rays that they themselves had performed. The misdiagnosis of our dog led to a worse outcome and quality of life in his final months, before we eventually were forced to put our dog down. At the root of the problem was a failure to consider our dog's declining condition holistically. Every symptom was treated individually; a worsening cough required more cough-suppressants, constant diarrhea led to antibiotics, and dehydration meant rehydration. Despite multiple appointments to Tsawwassen Animal Hospital, the vets never contended with the possibility that their initial diagnosis was lacking and that something else was contributing to our dog's condition. Compounding this was the impersonal nature of this hospital, as no member of our family was able to interact with the vets in-person. We were never able to personally judge the level of care and attention paid to our dog. Considering the outcome and the misdiagnosis, there was clearly some gap in the level of attention and care. I mean, how else does a professional make such a significant and obvious mistake? I understand that COVID-19 has added extra barriers to in-person interaction, but surely Tsawwassen Animal Hospital could have found an alternative that allowed for some face to face interaction while still ensuring safety from COVID-19. If you're wondering, the other animal hospital was able to. What worries me most, is that we believed our dog was receiving good care until it was too late. We had no way to know that he had been misdiagnosed until we visited a different animal hospital, a hospital which let us talk to the veterinarians in-person and showed us our dog's x-rays. To refuse to see owners in person is a choice all veterinarians are allowed to make, but it needs to be done in a way that demonstrates transparency and accountability. This was not our experience.

Duane Hall

I recently had to put my 14 year old dog to sleep due to heart and lung issues. The vet and staff were so caring!!

S Mackey

Great team. I had to leave previous vet practice because of parking issues. I'm fortunate to find another team I can trust with my precious Tika.

Nikki

I've only had one appointment thus far and not during the before times so I can only speak from perhaps a more shallow experience. take it with a grain of salt. I took my new cat in for a vaccine and a health exam at the recommendation of the DCAS- they did his neutering. my phone appointment (from the car) with Dr. Robertson was very positive, she addressed my questions/concerns at length and I felt comfortable with the decisions I made regarding my cat's visit that day. his actual time indoors was about ten minutes. their pandemic operating procedure seemed smooth and efficient too. park, call in, chat with your vet, someone will come to your car to bring your pet to and from as well as anything you may be taking home. phone call to discuss the going ons of your pet's appointment + pay your bill and you should be good to go!

Karin Garandza

Great staff, very kind and gentle with their patients

Dorothy MacDonald

Outstanding animal hospital...excellent doctors, kind, compassionate staff...a blessing to have in our community. Can't say enough great things about the quality of service and staff.

Joseph Blow

This is a fine animal hospital.

Van L.

Great staff, friendly, caring & helpful! Our puppy had all of his shots & his neutering surgery.

Miss T-Fab

Great facility and staff! Extremely helpful!

Rae-Lynn Smith

After 7 years and 4 different vets and countless different medications and the bills alone it took 1 visit with Dr. Wall and she had my dogs hair growing back and her eye and ear infections gone all by changing my dogs diet. I was told my dogs kidneys were failing, I was told she was going to have continual ear and eye infections and that she was going to have to be put on all these super expensive medications to save her. I am happy to report my dogs hair has grown back at a rate that's unbelievable (considering we tried for 7 years to get it to grow) shes happy and healthy and loves her new vet????

Sara Dawson

Excellent service. Friendly staff. Don't feel like I am being ripped off.

Parm Hari

The vets at Tsawwassen Animal Hospital did not fully diagnose our dog's condition even after we repeatedly took him back as he was not getting better. We ended up taking our dog to a vet in Vancouver and this vet quickly and accurately provided us with a complete picture of our dog's health condition. Our visits at the clinic were impersonal as we were only allowed to communicate with the vet via. the phone and not accompany our pet into the clinic. I know it's Covid, but this is the not practise at other clinics. I will never bring a pet to the Tsawwassen Animal Hospital.

L v

Amazing doctors and amazing staff. I had a very sick 13 year old dog in May of this year. We had already spent $1500 in tests to our former vet and he still didn't know what was wrong with her. He suggested euthanizing her without even knowing what was wrong with her. I sought a second opinion and took her to see Dr. Milner at the Tsawwassen Animal Hospital. Within 3 days she knew what was wrong with her. Unfortunately, she had a very aggressive form of cancer. When it was time to let her go, it was done it the most compassionate, and gentle way possible at this clinic. I am so grateful to Dr. Milner for figuring out what was wrong with my dog so that I could make an educated decision, and not wonder forever after if I had done the right thing. I have since transferred all of my pet files to their clinic and am happy to have them as vet to my beloved pets.

Cathy Horvath

Very friendly staff

Michael

The entire staff is very caring and competent.

Sasha Eisy

Highly recommend this clinic and Dr. Tina Gemeinhardt. My English bulldog has a lot of skin issues so needless to say we have been to our share of vets. This has been by far the most wonderful pet hospital. The staff are incredibly friendly and welcoming which helps my dog and I to be at ease- you can tell they genuinely care about what they do. Dr. Gemeinhardt took the time and patience to thoroughly explain the issues and came up with a detailed plan for my little piglet to get better. I am so grateful I have found this vet for my furry best friend :) :)

Nic G

Wow what a difference this vet clinic to a previous one I went to. I ended up losing my elderly cat but they worked hard to make sure he had every opportunity to get better and were so compassionate. Chalk and cheese to a previous place we went to elsewhere in North Van a while ago!