Here you will see all the opinions of people like you who have information of the services of Scottsdale Veterinary Hospital (Veterinarian) in the area of Delta (Canada).
As of day this firm has a score of 4.5 stars out of 5 and this rating is based on 127 reviews.
You may have noticed that its rating is almost the best one, and it's founded on a large number of feddbacks, so we can conclude that the assessment is quite accurate. If people have bothered to rate when they are satisfied, is that it works.
As you know, we don't usually stop to write scores when these are positive and we usually do it only if we have had a problem or issue...
This Veterinarian is included in the category of Veterinarian.
Staff are always friendly and good with my pets!
Had to put my cat down, and they treated us so well. Were open to our options and made the horrible day go easier.
Friendly staff warm environment
Love the staff
When my own animal hospital couldn't get my pupper in for an appointment during an emergency, Scottsdale Vet Hospital did and for that, I'll always be thankful. Scottsdale's staff are friendly and informative, their doctors are knowledgeable and patient, and the environment is clean and welcoming. I have now switched from my old animal hospital to Scottsdale because I was just so impressed with their service.
Covid procedures are to not allow anyone in the building. Their website says “No clients are permitted within the building unless otherwise authorized for sensitive cases such as saying goodbye to their pet during a euthanasia”. However, this was not the case. They instead advised we would “hand off” my dog at the side door and no one was allowed in during the process. We specifically called and they told me “you can say your goodbyes at the side door and then hand him off” I said “so no one can be in the room to hold him while he passes” and they said “no”. So basically we went elsewhere of course! Makes zero sense that I can get a meal in a restaurant and sit in a hairdressers chair but I can’t hold my baby of over 11 years for his last breath.
Best veterinary hospital near Delta caring knowledgeable staff
Very experienced!! Great vets and staff.
Happy to of found Scottsdale Vet. Friendly, informative and way more affordable than previous experiences.
I have been dealing with Dr. Armstrong for 4 years and the service of the staff and Doctors has been amazing every time. I would highly recommend this clinic, and have, to anyone!
Great staff
They take care of my dog very well. We come here often and it is the only place I go to after having been to 6 8 other hospitals. It's a 40 min drive but worth it because I know my dog lola is in good hands.
I really like this hospital. They are very thorough and take the time to explain the options you have for the care of your pet. I use Dr Stevens but I know the others are great too. The staff are amazing. So happy to find a good place to go with our fur babies.
Vets are great, front end staff need to be more efficient. Every visit there is a billing error and hold times on the phone are way too long
We have had nothing but great service here. All I can say is it's the best Veterinary Clinic around.
Real friendly staff. All animal lovers
Awsome service. They treat ur pet like it's their own.
Very professional caring Veterinary Hospital. My dog would run inside. He loved them so much. There is a small side waiting area for cats to help keep their stress down.
They were very professional and helpful to both my dogs. I am very grateful for the staff there
Love the staff here. My fur baby is very well taken care of.
hi do u guys treat bird wing's broken or facture. if u guys do how much does it cost
Brought my dog in to have his microchip scanned so we could update the info.. great ladies very helpful and quick Thanks
Really nice people and good with your pets.
Was looking into vets as a new puppy owner, and was disappointed to find out that 1 owner will not be allowed especially with a new 8 week old puppy for his first vet appointment. Myself working in healthcare, I am the type of person that likes to see what is happening with my new addition to my family, especially when it is my first time going into a clinic. I haven't been able to build a relationship with the team nor meet the doctors, so they are strangers to my dog and myself. I suggested to a compromise to video call/facetime so I could look into the examination, and real-time ask questions/concerns, but Front desk said that compromise is not possible. After reading the college of Veterinarians of BC guidance policy for COVID, there is no word on restricting all client access to the appointments, and states that clients shouldn't enter if they have symptoms of COVID. It also states to limit client access, and use telemedicine where deemed appropriate. Spoke to the front desk, and were not very reassuring that all my questions/concerns will be addressed. Front desk said I should not be anxious because they are caring people, but after this experience, I believe they have gone against their mission in providing high quality care to patients and their families as stated on their website. The above CVBC guidelines did not match up with Scottsdale's policies. I was excited to consider this vet due to their high reviews, but ended up being disappointed.
Very reliable and trustworthy care of your pets
It's so difficult trying to find an honest and trustworthy vet and car mechanic. I still need the mechanic but as far as the vet goes I'm in great shape. Dr O'Brien is an amazing vet who doesn't put pets through unnecessary testing and understands how difficult it can be to pay for medical services. Everyone I have dealt with including other doctor and technicians have been super professional and every single one of them loves animals. Highly recommend Scottsdale Veterinary Hospital
Did a wonderful job of taking care of our family dog’s ear infection but it ended up costing quite a bit more than quoted because they were afraid of our pitbull
All the staff i encountered were very friendly and helpful. They took very good care of my cat during a resent visit. After care and follow up was great. The office wasn't all that pretty to look at but thats what happens after a flood. Im sure they will have it looking amazing in no time.
Very friendly professional staff.
Always helpful. While they are busy, they’re the best vets my pets have seen.
We've been bringing the feline and canine members of our family to Scottsdale Veterinary Hospital for a few years now. They always accommodated an unexpected situation and all of the front desk staff are empathetic and helpful. All of their Vets are professional, intuitive and driven to earnestly help our pets when they need it the most. I don't hesitate to recommend them to pet owners in the Delta/Surrey area.
(Translated) We have carried our dog for 3 years. We are fully vaccinated, I still don't understand why we can't go in and talk face to face with the doctor. We all continue to wear masks. Obviously I want to see when the shots are given. (Original) Hemos llevado a nuestro perro por 3 años. Estamos totalmente vacunados, sigo sin entender porque no podemos entrar y hablar cara cara con el doctor. Todos seguimos llevando cubrebocas. Es obvio que quiero ver cuando le ponen las vacunas.
Friendly and helpfull people .
Very nice doctors and nurses. Took their time to answer all my questions.
They were so kind and gentle with my bunny. I'm so thankful that they were able to see him so quickly, and they were very thorough in treating him. The staff loved him and treated us both very well. The place was clean and easy to access by public transit, although there's a parking lot for those who drive as well. Highly recommended.
Great vet
Scottsdale Veterinarian Hospital is a caring loving group of well trained Staff members that helped me when my cat passed away. I took her there to have her cremated so I can keep her. I will be taking my fur-babies here when or if they need. Thank you very much SVH
The staff and doctors are great
Great people
Possibly the only veterinary clinic around that actually cares about your animals. No matter which Dr we make an appointment with they have always treated our pets as their own. They are thorough and caring, unlike many other vet clinics around that either don't care enough or are mistreating of your animal. Would definitely highly recommend to any animal owner, and I do so any time somebody asks for a recommended vet.
Dr. Stephens and Dr. Bain’s are amazing vets and have taken good care of my girl. They have always been thorough and shown how much they really love animals. I also love that they don’t try to make money by forcing unnecessary tests or products on you. I had an incident with the front staff at one point (response below) but they cleared it up and remained professional. Thank you for handling it well.
Passionate and caring doctors and staff. Trust my pets here
Dr. Nanda was just super with our kitty cat, very calm and answered all our questions easily, in language we understood!
Good vet care. Very expensive. Also very busy. Most times you are put on hold for a while and hard to get same day appointments.
Great vets. And caring and knowledgeable staff.
Caring treatment for our dog. She was sick and they got her in the same day.
Friendly & delightful staff!
Been a long time customer of this vet, and it makes me sad to give them 1 star. Front desk staff makes you feel rushed, doesn't seem friendly and recently argued with me about the care of my pet. Had some tests done recently and they told us our pet had kidney failure, when we got a second opinion that was far from the truth. I personally have taken our pet to a different vet and I would advise anyone to do the same until they get back to what made them a great vet.
Seemed ok, but try to include a lot of things that aren't necessarily directly related to the original concern, which pushes the price up quite quickly...
I used to travel quite a distance to Guilford animal hospital. The excellent Dr. there retired a few years ago. I decided to try Scottsdale and found the experience to be top notch. The Dr. and assistant couldn't have done a better job and very surprised to see the service performed for literally half of the price of Guilford. I highly recommend Scottsdale Veterinary!
There are so many vet clinics around my place, but we keep coming back to Scottsdale vet hospital. The staff and the vets are always amazing, caring and patient!
The best place to bring your pet. The staff and Drs are the most caring people I have met at a vet.hospital. My cat is 16 years old and he has been seeing everyone at Scottsdale Vets since he was 2 or 3 years of age. And my son brings his two dogs for their health needs as well. From The Ferrar's :)
Greatvwith dogs and cats. Friendly staff and a large selection of pet food
Been bringing our pets to see Dr. O'Brien here for at least a decade. They've always treated our pets well and have helped us through some very difficult times. Great staff, good hours and location.
More than pleased with my experience at Scottsdale. Staff is organized, polite, and beyond accommodating. Glad you could help out my little buddy!
Clean facility and staff are very knowledgeable.
Good service. The Vets charge fair prices.
Great staff. Doctors know their stuff. Good prices for services.
They're amazing. We drive over an hour to come here.No where else we've gone has the same quality of service. They're honest and want what's best for the pet.
We have nothing but positive things to say about the staff at Scottsdale clinic. The care and love provided to our dogs will never be forgotten!
Exceptional medical service. Vets always act in the best interest of the animal, are thorough and take time to answer owner's questions, even if it means going over time.
Excellent staff and service
Terrible clinic. Treats employees terrible. Many clique like groups, unfriendly and mean. Treats animals okay but can be rude to clients on the phones. Don't recommend this clinic
Been going there for years. They really care
Over priced and they like to price gouge
Staff friendly courteous office very clean Dr care is very good. But like all vets pets do have a cost
They are friendly and helpful.
the staff and service was fine, but having a dispute about the charges... the lady at the desk raises her hand and shouts out "EVERYONE HERE IS A WITNESS, HE REFUSES TO PICK UP HIS CATS REMAINS" and when i ask why would she be so rude and shout out like that, she said it was a "legal matter". it doesnt matter whats going on, that is extremely unprofessional and could never recommend a place like that...my2cents
Great bunch of caring, professional people
Awesome Veterinary Hospital!!! They are the BEST!!! ????????????????
The staff are wonderful! The doctors are excellent! I'm so happy my kitties are in such good hands!
The doctor took excellent care of our dog. Just took a long time for the paperwork.
Best vet clinic in the Surrey area. Dr. Melissa Stephens goes above and beyond for my cats. I ALWAYS know they are in the best hands with her.
The employees there are super nice. They will do everything that the can to help or answer your questions. They are people that really care in their profession they're not there or not just there for their income. In today's working environment that is rare. Now a days these type of people in all professions are hard to find. Society has gone from careing to all about the money. It's pretty sad. Anyway I was there to pick-up my dog's ( Taz) ashes. I still give 5 Starz to this vetanarian clinic and all the employees Also I'd like to mention that next weekend Saturday December 07/2019 from 1:00pn -3:00pm ( I think the times right) it their pictures with Santa day for your pets. If it's the same as a few years back I believe it's by donations for your photos and it'd for "Paws for Cause " anyway I'm sure if you give them a call they'll be more than happy to give you all the information you need So Please stop by there with your FurBabie/s and help a wonderful cause and end the year with a memory
Dr. Nicole Wensing is the best. My boy Sydney was down with fever she treated him and he was just fine within 24 hours. Every appointment takes approximately 2H each time that we have been here. But it's worth it, obviously because we want the best for our fur babies, isn't it!
Very friendly
One of the best veterinarian places in the lower mainland. Staff is incredible.
Best hospital ever
I have been with this hospital for 14 years. What really must be said is that these amazing veterinary doctors have a heart of gold. They show compassion by taking their time to explain or provide financial assistance. Just amazing. There is no money grab here,. This place is real.
Dr. O'Brien has been our family vet for many years now, and does a great job with our furry family members. Staff is well trained and helpful. Highly recommend!
I have been coming to this vet since i got my rescue dog. They are probably the nicest staff and Drs ever! i never have to wait long and they are always willing to answer all my questions. The only con is i wish they had better hours on the weekends. Other than that they treat your pet with so much care and compassion!
I’ve been going to Scottsdale for about 15 years. I have always trusted the care my fur babies have received from the amazing vets. I mostly see Nicole Wensink and have relied on her advice for many years. Nicole is an amazing vet and I trust her completely. Nicole was not available recently to see our new puppy, so we saw Melissa Stephens. She is also wonderful and I felt very reassured when dealing with her. My only “complaint “ is that we still cannot go into the clinic with our pets. I am not sure why those that are double vaccinated cannot go in masked and be with our pets. I also highly recommend they put each vets general schedule on their website, so we can book with our regular vets more often. In saying this, I wouldn’t take my kids anywhere else and I love the care they receive.
Spoke to the manager and the phone is going to be managed better so customers aren't waiting on hold for extended periods. Therefore I give them and improved review. As far as care for my cats, they have always done the best for them and explained the care plan or made the end of life as comfortable as possible.
Front desk staff here is so rude and unhelpful. Left my animals exam in tears.
All the staff are great there
Great Vet.
Always a positive experience
Always friendly, helpful, and compassionate.
Have been dealing here for over 35 years.
I have been a client for over 25yrs. The staff treat me and my pets like their own family. Their care and compassion for my pets end of life experience, they explain it all, there no rushing, and we had to do this right in the middle of covid when they weren't allowing humans in the office. I was looking after my grandpuppy great dane of 13 yes both parents were out of town. They accommodated us when one of the pups parents was able to drive the 6 hours to get to the office. Their staff are amazing!
Exceptional care, compassion and empathy for animals. I made a very difficult decision yesterday to say goodbye to a very good friend and the staff was more than accommodating to the situation. Every detail and every option was gone over allowing me to make an informed and proper decision. He passed peacefully and without pain, his suffering ended as hard as it was to say goodbye. Dr. Armstrong was more than amazing and I can't thank her enough. RIP Quinn <3
Not a friendly place. They don't know what they're doing.
Won’t allow clients in with their puppies due to not everybody’s vaccinated there we’ve had how many months to get vaccinated and chose not to you can mandate a mask policy to let clients in with their pets Will not be back
Helpful, kind, and knowledgeable staff....always know they have your pets needs as their top priority...need i say more?
I cut my African grey Congo parrot's nail too short and she started bleeding. I did the usual methods to stop it with cornstarch and still kept bleeding. My usual bird vet was closed another one across from IHOP on the superstore refused to help at all. I came into Scottsdale and not only were they willing to help they calmed me down and fell in love with my 1 year old grey. They were amazing and Charlie even asked them for pets. I highly recommend their amazing staff and unbelievable vets!! Thank you so much I'm glad they got to meet my baby grey and she is a happy heathly parrot thanks to the love and care of the Scottsdale staff!
Great place great staff great veterinary medicine Dr.'s
They are the best ... friendly, caring and always understanding towards us and our pets.
They were very helpful with our situation and understanding the problem we are dealing with. They explained everything that was wrong with our dog and what would be best to treat first
Over a two week period my 16 year old cat Turbo went downhill with some kidney and bladder issues which ultimately led to his passing. The staff and doctors were exceptional. Their level of care and compassion was heart-warming. I truly cannot say enough good things. Thank you so much.
The staff are all very pleasant. Dr. Peters has been a great vet for my Coco. It makes Coco feel assured he is being cared for when the Dr calls to see how he is feeling.
Very professional
Their hours say they are open till 12pm on sundays, but they lock their doors and do not answer their phones at 1140. All i wanted to do was ask a couple of questions.
The vet staff and doctors are great for the most part and they really care about the pets. Prices are reasonable and they are always really good at trying to schedule you in for appointments. My beef is that my time is valuable and when they expect you to be on time, so do I. That seriously means 2 stars for me.
The staff are always great with our animals & helping us feel more at ease with whatever is happening. Our family will use this Clinic as long as we have pets. ❤️❤️
very very compassionate vet ......so wonderful with our precious siamese
I have been going here since 1997 and have always had great service. I feel they genuinely care for my pets and don't push for unneeded procedures or tests .
Very expensive! Extremely slow service and long wait times which can make your animal anxious. Poor customer service and communication for renewel of vaccinations. We will not go back.
Great staff and doctors.
I've taken my dog here for over 10 years and I've never had a bad experience until recently. Dr. Armstrong, when she was there was an excellent and the most caring doctor I've met. She treated my dog when she was a puppy when she contracted the parvo virus. Sadly,she is semi retired and not at the clinic anymore. Dr. Wensink was another vet we see for our dog and she's excellent as well. But recently I saw a vet(Dr. Nanda) I had never met before and he was nice enough at the initial visit about my dog's new "limp". During this visit we found out my dog had a lump on her neck and we sent it for pathology and it came back as mast cell tumour. We needed to have it removed and I was quoted for the surgery. I was called the day of surgery and was asked if I would like to remove the other skin tags and do dental cleaning as my dog WAS ALREADY UNDER (ANAESTHETIC), I agreed to the procedure for the dental but refused the removal of skin tags as it would be purely aesthetics. But when I received the final invoice I was charge for more anaesthetic that I was not aware I was being charged for. I was NEVER informed during the phone call that my dog would NEED ADDITIONAL anesthetic to STAY UNDER IN ORDER TO DO THE DENTAL WORK. I've been back and forth with them for 2wks with no resolution for the additional charges. All I've gotten is just people passing the buck to other people who don't know what they're talking about and getting their stories mixed up about what the charges should and would have been and what it was for etc. The person that needs to talk to me is the doctor who provided the service and performed the surgery and not someone who works in the office who clearly doesn't know the details.
Knowledgeable, friendly
Good afternoon Mary, my name is Heidi and I am the office Manager at Scottsdale Veterinary Hospital. This is something we like to be made aware of and I will address this with our team. I would like to discuss with you your concerns further either over the phone or in person if you would like. Thank you
Great spot for your furballs.
I am low income. My cats see Dr. Llewellyn through the Paws For Hope program. He does amazing work and is so helpful to me and my cats. I want to thank Dr. Llewellyn and all the staff at Scottsdale Veterinary Hospital for their care of my cats.
I've been taking my pets here for years and the staff have been nothing but caring and compassionate when it comes to care. They are very knowledgeable and helpful.
Great staff friendly environment. We take all ours dogs there one has been under their care for 8 months following a blood transfusion He is doing great and we hope he continues to They care take the time to explain and are really helpful. We would like to thank all the staff there and a special thank you from Wally who you seen the most of
I have been taking my animals here for many years and have always been confident that they are in caring hands. This is my first attendance since Covid19 arrived and the protocols in place are great and easy to work around. You have the option of being in person for your pet's examination providing you wear a mask and sanitize at the available station. If you don't participate your are contacted by phone by the doctor for a full update and opportunity to explain any concerns you have with regard to your pet and their health.
My dog Lexi had an appointment today. The service was awesome and well organized during the Covid 19 social distancing
I wouldn't trust anyone else other than Scottsdale with my pet's medical well-being. They have your pet's best interest in mind, and seem to be pretty honest (they don't exaggerate the need of treatment).
Dear Charlene, We want to extend our sincerest apologies for your recent experience and sorry to hear you were less than satisfied with our service. We pride ourselves on our service and the high quality standards we maintain, and would like to make things right. As a veterinary hospital, we occasionally have emergencies during the day which understandably need to be addressed. Some of the patients we see are seriously unwell or have complicated medical issues and these may cause delays in our schedule. I understand your time is valuable and I appreciate that you said we are great and really care about the pets. We apologise for any inconvenience . I will certainly follow up with you to attempt to resolve this issue and to determine a plan for future visits to attempt to avoid this to the best of our ability. Yours sincerely, Heidi Office Manager Scottsdale Veterinary Hospital
My family's dog Jack loves Scottsdale! He is always so happy and excited to go to the vet. They give quality care and honestly love all the animals.
. Have always been extremely pleased with the care and staff. Have been dealing with Scottsdale for almost 18 years. Recently, I had to have my 17 year old furbaby put to rest. He was quite stressed as we were, not understanding what was going on and an assistant came in to pay the bill and push buying a ceramic paw print. Not impressed. When I picked up his ashes, everyone behind the counter just stared at me, not saying anything, making me feel like I had done something wrong and feel worse than I already did. No empathy or compassion whatsoever. Still have faith and trust that the vets are good at what they do.
We have a shitz zu/poodle 8 yrs old. They cleaned teeth and removed a few, her teeth are so white they look like new. Also did a hernia on her belly, which is healing perfectly. They'll check her in 2 wks then che ck again. They were very thorough with her issues, checking kidney too make sure all ok. They love all animals and treat them so good!! They are very organized and you can tell all staff work together as a team. Gave us lots of info for education and how to help us take the best care of our precious little girl Daisy May!! Thank you to all the staff!!!
When my 4 month old puppy ate rat poison, we were sent to Scottsdale for the treatment. He was in hospital for 4 days, and we had to come back multiple times a week for 4 weeks after his initial stay. The staff at Scottsdale were so amazing, they worked tirelessly to ensure he had the best care. He never developed a fear of the vet, and he was absolutely ecstatic every time we walked in the door. They made a horrible and traumatic time in our lives manageable; not once did I worry he wasn't getting the absolute best treatment or care.
Top Vet Hospital. The staff is friendly, Knowledgable, and reaĺy care about the animals. All the Vets are excellent will not take our pets anywhere else
Very clean hospital. Great staff and doctors!
Friendly staff and people who care
Best around, take very good care of our 2 girls.
Called to get information on teeth cleaning for my dog. The girl I talked to was short and would not give me any kind of basic idea of costs at all just saying I needed to bring my dog in .I was not looking for a quote just a general idea of various costs. Would not go to this hospital just based on the rudeness of the receptionist. Many other places to spend money on my dogs teeth . Note to the hospital as I dont have a regular vet and would have had the potential to be a regular client. I would strongly recommend customer service training for your receptionist. If she is too busy to answer questions dont answer the phone.
There is no better veterinarian hospital in the lower mainland of BC. I'll start from.the beginning. I ended up at Scottsdale after having several negative experiences at other clinics in the Langley/Surrey area. Dr. O'Brien came highly recommended from a colleague and friend who happens to be a retired veterinarian herself. I see Dr. O'Brien and Dr. Stevens. I cannot say enough about their level of care, attention to detail, open mindedness, compassion, professionalism....there's never any question unanswered, there's never a feeling of being rushed out the door, the level of service provided is top notch. Just this past week, I rushed in for an emergency. Dr. Stevens had finished her shift 5 minutes after I called to say I was on my way. In rush hour traffic, it took nearly 30 minutes to get there but Dr. Stevens was still there. She waited, knowing I was coming. You see, the last few months have been hard and we've had many trips to Scottsdale. The fact that Dr. Stevens stayed, despite there being other doctors there who would have provided us care, speaks volumes about the integrity and level of compassion this doctor has. She was a familiar face, she knew my boy and the fact that she stayed for us brings tears to my eyes. There are plenty of other clinics close by but this one is worth the drive. Their support staff are always smiling, lending a hand and even a much needed hug. These fine folks care....if you want the best service, the best care for your animals, the support and compassion, this is the place to be. I don't know what I would have done had I not found them!!
Irene is very knowledgeable, very good at explaining things and a very warm and caring person. We drive from White Rock to have her care for our cats.
This vet office is great have had animals for many years found the expertise with the doctors and staff very friendly and knowledgeable they are great with cats and dogs. Recently we had to put down our 17 year old cat, the staff and doctors were very sympathetic to our feelings and heart breaking as it was too lose our cat. We have now adopted 2 new kittens and we will drive all the way from Maple Ridge to have their first check up with the doctor's and staff at thid hospital. PS: very hard to cry with your mask on. lol
We have been going here for 8+ years with our dog.... truly a professional team of top vets and assistants. Covid protocols are implemented and their #1 priority is always your baby.
I'm a long time dog owner. Recently got a brand new puppy. Needed a new vet and Scottsdale Veterinary Hospital came highly recommended. Very happy with the service provided by all the vets and support staff.