Reviews of Royal City Paws Pet Centre (Veterinarian)

Alex Pesun

Amazing caring staff. Always a good experience.

Lauren Odobas

We adopted a senior kitty who is EXTREMELY anxious at the vet's, and the staff at this clinic have been helpful and supportive to make his visits as stress-free as possible. They are patient and gentle with him. He's our first pet and everyone has been reassuring and happy to answer questions thoughtfully. Dr Kayla discovered our cat has hyperthyroidism and was kind and compassionate in discussing what our options were to help him. She has helped us successfully manage it for over a year; he's healthy and happy because of her diligence. Tammy always seems genuinely pleased to see our cat and us, even though he's terrified to be there and we're anxious for him. I cannot recommend this place enough, these folks are lovely, professional, and trustworthy. Their covid precautions are thorough and consistent. They do a great job protecting clients and staff while still taking wonderful care of fluffy family members. I am grateful that they have been on the ball with safety from the very start.

Trish

Took my girl Ruby for a check-up. The vet was very helpful and thorough. The vet tech's were very friendly as well. Thanks for taking care of my girl! Just put the drops in now! Thanks again

Dana Nelson

They are very gentle with my anxious old dog getting her nails clipped.

Greg Ritson

The most caring, professional, experienced team who will care and love your pet almost as much as you do. Thank you Kelly and staff!

R.D. Adair

Great service, good hours so I can pick my dog up on a schedule that works well for me. Corki loves everyone there and is thankful to have a new bandana. Pic of Corki after getting into the garbage and in some trouble ????

Ma

The worst experience ever! I'm giving 1 star, because I don't have choice to give you zero.

Meagan Nicole

After going to a few different vets in the past couple years and either getting ripped off or disappointed about their lack of care, it was a breath of fresh air finding Paws Pet Centre. They are super thorough and reasonable. I can’t recommend this clinic enough! They are also doing good covid protocols. Dr. Kayla has been awesome to our chihuahua puppy and I highly recommend her.

Jason York (Jork21)

Friendly staff and knowledgeable, compassionate veterinarians.

Sam Bean

Had such a bad experience with another vet before coming to Paws. Dr Kayla Stinn and the whole staff are fantastic, they get you a solid plan and follow up for check ups. Beyond happy with the results and care for my cat!

Andrew Adamson

Got my dog and I in on super short notice, were friendly, efficient, and did a great job.

Pauline Probyn

Very caring staff. Were able to squeeze my dog in on short notice when she had a UTI. Place is clean. Nice, large assessment room. Vets rotate.

Troy Elkin

They are the BEST.

Maria Barbosa

I am always amazed by the kindness and professionalism this place puts forward. Love all the staff and doctors. The doctors go above and beyond trying to help and support their patients anyways they can.

Stefanie Middleton

Wonderful, caring and knowledgeable staff. Clean facility. Best in town for your fur babies

H Chan

Excellent staff and service... our dog is sooo clean after grooming :)

Jon Stewart

Horrible customer service, extremly rude over the phone, no manners and unprofessional.

James Ferris

First Rate! Great, professional staff. Well set up facility. Cooper was able to get in on a rush, was treated with care and had a wash and clip exactly as needed, and looks very smart. He will be back again!

JZAW W

Amazing grooming place. Ask for Jen

شراره فریور

These people not only appreciated my gorgeous show dog, but they were fully invested in exploring everything that could give us some answers for his upset stomach. Follow-up was good, and I'm looking forward to booking him in on the other side for a bath and spa day.

Chrystal Wang

The best in new west！

Alisa

Excellent service!

Mr .G

Paws Pet Centre is the best in New West. The entire staff are all very kind, Professional and great with pets, i rate my experiences there an A+++.

Brian McMillan

Kelly, and the team at paws are fantastic. They put the animals first, and offer fantastic care. They take the time to follow up with us after every visit.

Callen Poulin

Extremely helpful and friendly staff. they take the time to get to know you and your pets

Ross McGrath (DrOf1337)

We have seen two different vets here and the primary care we have received for our two beloved kittens has been exemplary! We have a kitten coverage plan with the centre which is comprehensive, well priced and has a couple of nice perks (including a huge sack of kitty chow!) Both vets and all the other staff have been courteous, friendly and knowledgeable as well, and we receive follow up calls the day after our visits to make sure there are no adverse effects from treatments. They also seem to offer a pet grooming service here and while we haven't used it, we often see dogs getting spruced up when we peek in the door from the reception area. Heartily recommended!

RespectivelyMe

They handle bunnys like pros

Renato Gaspar

My pets approved! hahahaha thanks!

Leah Almaas

Not the kind of person to normally leave reviews but I just had to say how kind, caring and thorough Paws Pet centre are!! My cat swallowed a piece of string last weekend and I’ve been stressing ever since. I took her in after about 45 hours and they did the best that they could (my cat can be kind of mean at the vet lol) and explained to me all of my options in detail, and took the time to give me estimates for each one. I was concerned about leaving her alone at work all day so they offered to hospitalize her for me while I was at work and keep an eye on her. I felt so much more comfortable knowing she was there. As of about 20 minutes ago she’s officially pooped the string out but just had to say how amazing you guys have been! Especially Dr Kayla and Tammy who both eased my worries about everything tenfold, but a huge thank you to everybody there :)

Wes Koop

they love our animals, we love them!

Scott

We had a very negative experience at this place. For what could have been treated with simple medication, they pushed for $2,000 surgery and extra unnecessary procedures. My suggestion to all pet parents: call multiple vets to get different opinion and quotes before you settle for one. The reception desk was very friendly though, that I have to admit.

Lucy Yep.

Very friendly people, excellent prices, opened on weekends. Amazing job!!!

Mona Butler

Our experience at PAWS has been amazing! Pixel is our first puppy together so we were of course very anxious to making sure all of his introductions to important dog things like vet visits and grooming were positive and this facility delivered! Dr Kayla is a joy to work with, she very obviously cares deeply for the animals that come to her and she's never made us feel like there is any concern too insignificant or any question too small. The groomer, Caity, made sure that Pixel was comfortable at ever step of the grooming process and never pushed him when he was scared (like when he was first introduced to the large dryer). And of course, the clinic wouldn't function without an admin team! Everyone we speak to at the door or on the phone was patient, helpful and accommodating. I've never had a dog enjoy being at the vet or groomer until PAWS.

Karryn Ransom

I am so lucky that PAWS is in our neighbourhood and easy to visit because I can't imagine a better place for our dog. They take care of everything, and with thorough attention to the animals, caring staff, experienced and knowledgeable vets, you won't find a better place for your pet.

Cecile C

Took my senior fur baby here for a groom, after reading all the great reviews & they did not disappoint! Adrienne was patient & understanding and took the time to get to know my dog prior to grooming him. My dog has separation anxiety and she seemed to make him feel at home. When I picked him up, he was as groomed exactly how I wanted him to be - not too long & not too short, round face. Adrienne did a great job! Extra kudos to the vet side - they always have in stock my dogs hypoallergenic food (High maintenance dog, I know) Take your furry babies here!

Lima Abedin

We have been going here for 3 years now and they have always taken such good care of our kids. Highly recommend them!

Sara Campbell

Had an amazing experience with Dr Kayla, both me and my cat were very nervous but she was very patient and helpful getting Tiny caught up on her missed veterinary care. We will defiantly be coming back.

Karin

Our pup has been coming here since he was little and he loves going to the vet. The staff and veterinarian really care about our dog. They are kind and gentle, making the whole experience stress free for both the pup and us. They are always informative and there is always a follow up call after each visit. Pricing is fair, nothing comes as a surprise.

Sue Clement

Excellent pet grooming services. I wouldn't go anywhere else!

Natalie Harvey

I had a great first experience there! They were very kind to me and my dog, and in the end even the bill wasn't as high as I thought it would be! All around good vibes, great service and I definitely recommend them.

Karryn Ransom

Kelly and her team have cared for our pets for years. I trust them implicitly. You won’t find a better place for your pets. They are responsible, diligent, loving and caring. Cannot recommend highly enough.

Jennifer Logan-Manzer

Alfie went in for his Puppy Trim and Nails done - the staff are super friendly and gentle with Alfie, thank you for being so kind to our furbaby

Angela S

My cat needed to go in for an emergency check up after having an accident, and they were beyond understanding and squeezed me in between appointments. I truly have never had an experience as great as paws, and I'm thankful my partner told me about them. The staff is super friendly, knowledgeable, and will help calm you down when you're panicked about your fur baby. Thanks, Paws!! :)

K. H.

Highly recommend! While there are cheaper vet services in the area, you get what you pay for. Compared to service we received from a different clinic, Royal City is much more thorough with their care. We even got a courtesy follow-up call a few days after our last appointment just to see how things were going. Meanwhile the other clinic we went to didn't even bother to call us when test results were in that we were waiting on, nor did a vet call us back when the receptionist later asked if we'd like to discuss the results with them...

V

March 2020 update. Give yourself at least three weeks of wait time for a booking if you have a large dog. Once we got in my dog was taken care of well. We don’t do trims, except for paws and ears, so our service is just shampoo, wash, dry, and clip toenails. Not sure if they missed the part about ears but they were not done. I can do that at home though. Time will tell if we will keep coming. We’ve had a hard time finding a groomer that would take our large dog and our dog would be happy to go to. Our dog is super nice and friendly, and very easy so it is heartbreaking to see when she does not want to go to a groomer. So far so good here. March2018- decided to give this place a try again, despite hesitations. A friend with a large dog swears by it and reviews seem OK too. Called in February for grooming appointment for our 11-month old puppy and no answer - left a message. After not hearing back for two weeks again I called them back (now in mid March) and they would not get me in that weekend, in fact would not be able to get me in for another month!!! I explained what happened again and the receptionist had no empathy for it and seemed zero interested in providing good service. Instead she was holding my dog’s breed standards against me. Dec 2017 - Not happy with this place. The first time we called for grooming (in Nov) we left a message to get a booking just before Christmas. We never heard back from them. I called after two wks and they would not get us in before Xmas (fully booked by then). Eventually the manager called and said she found our voicemail message and got us in before Christmas. Thank you ad thumbs up. However, when picking up our 8 month old puppy they complained about how much fur she had and how long it took to dry her, though they were aware of her breed and her age/size when I booked. Seemed unprofessional to complain about a fact that is normal and standard for the breed. The grooming job itself was as expected so that is a plus. Customer service needs serious improvement.

Chris Ouimet

Fantastic service, friendly staff and they were able to accomodate me and my cat on very short notice. Highly recommended.

Camille D

I brought my cat here about a month ago or so, primarily to get another opinion on a skin issue she was having, and for the first time, I felt like I was actually listened to and everyone I have talked to at the vet was caring and tried to help the best they could. The vet I had, Dr. Stinn, went above and beyond to explain the results of the exam, along with all possible options for treatment, but not once did I feel obliged to spend tons of money like some other places I've been to. I felt like they genuinely cared for my cat, and I am happy to have finally found my long-term vet :)

Camille D

I brought my cat here about a month ago or so, primarily to get another opinion on a skin issue she was having, and for the first time, I felt like I was actually listened to and everyone I have talked to at the vet was caring and tried to help the best they could. The vet I had, Dr. Stinn, went above and beyond to explain the results of the exam, along with all possible options for treatment, but not once did I feel obliged to spend tons of money like some other places I've been to. I felt like they genuinely cared for my cat, and I am happy to have finally found my long-term vet :)

orka hero

This vet is very kind and very easy to reach out to. Thank you for being a neighbourhood favourite

Kie Sun Kie

I have live in 5 countries and 3 different continents. I have been to over 30 Vets in my life. Royal Pet Paws easily the best Vet I have seen. The service, patience, reliability, nice and friendly people I have seen. Highly Professional.Dr. Kayla seems to like and enjoy her job as well. They even help me to fill out and send out my insurance papers. The way the Dr Kayla explain it to me as if I'm getting a crash course how to become a vet. All of the questions on my head are answered before I have a chance to ask. This is how all the businesses should be operated. Lucky (My Cat) is doing very well now and back to normal. We definitely need more Vets like this. This place definitely will be my go to place no matter where I move in the future within GVRD. Too bad I can only give 5 stars. Once again Thank you so much.

Angela

We had to cancel our appointment today as for the past few days our furbaby Rascal has not been feeling well (yelping, shaking, lethargic, etc). He doesn't want to be near anyone or touched, not even his own family. I only remembered we had our grooming appointment for today, late last night when my calendar sent me a reminder as I did not receive the courtesy phone call reminder from them, had I, I would have cancelled the appointment because of how he's been feeling. When my partner called first thing this morning the only thing the receptionist seemed to care about was the $35 cancellation charge. No matter what my partner said, her response was we'll have to charge you the $35 cancellation fee, to which he eventually replied that's fine & she said she would add it to our account. Now, I can understand if we are the type of customer that continues to flake on them, but this was our first cancellation with short notice, on an appointment they had to reschedule because the groomer decided to take the day off on our original appointment day & we were understanding & accommodating, therefore you think they could be a little more understanding as well. Unfortunately they seem to care more about their bottom line than their customers. As soon as Rascal is well again, we'll be looking for another groomer who actually cares about their clientele. Update: Kelly the owner read this review & had Roberta her receptionist call me. Roberta stated there was a misunderstanding & she took the call but at no time did my partner mention Rascal was not well & that he just wanted to cancel the appointment. Kelly, just to let you know, my partner at least twice told Roberta that Rascal was sick and therefore we needed to cancel the appointment. There was no misunderstanding, Roberta chose to either not listen or ignore what my partner was telling her. Thank you for waiving the fee, we greatly appreciate it, however with employees such as Roberta working there we will be taking our business elsewhere.

Rachel Luu

Extremely efficient, flexible and do a great job trimming kitty claws!

Gabriel Cormier

Friendliest spot I could find in the new west area! Had to wash both my dogs the staff was a great help and cleaned up after my big mess......I have huskies, you can imagine the hair.

Victoria Gauthier

Great Service This was our first visit and we will be back. Victoria Gauthier

Denyse

This vet is super unreliable. I brought all my animals here for a long time, spent so much money and now one is dead because of going here and the other suffered so much. I brought my cat for his pre neuter, they did blood work, dr.kayla told me his white blood cells were high but it was because he had a tooth infection and he would be okay. I brought him the next day to have the tooth checked again I booked his neuter and tooth surgery but they told me I had to wait 5 days because the tooth dr is only there sometimes. My cat looked rough they sent me home without anything, no antibiotics they said he was fine. He died the next day at an emergency animal hospital due to infection which could have been avoided. Not to mention I brought my dog who had cancer here, they knew she was dying and yet recommended us to spend thousands of dollars to amputate her leg and made her go through so much pain knowing she was going to die a few weeks later. They’ve also tried to hospitalize our healthy dog because she puked a few times, my husband brought her home and she was fine the next day. I’m leaving this review because I’ve met so many people with horror stories from this place. I trusted this place and spent so much money, they made my animals suffer. I miss my cat so much..

Kevin Rey

The staff here have gone so far above and beyond the call of duty, I've lost count. They've been so supportive and flexible and they go out of their way to make sure that their patients are getting the best care and prices possible. I can't comment on the grooming service since I've never used it.

Laurane Thomas

My cat Esther is 17 years old and does not like a visit to anywhere. I have found this veterinarian clinic to be the very best in every way. I would recommend this clinic to anyone with any concerns at all. Laurane Thomas

Brenda Griswold

Quick to get grooming appt and was done well. All mats removed.

Carly Rae

My sweet pup gets groomed here and has visited the vet a few times. Always a great experience here, the staff takes their time to listen to your concerns or specifics about grooming. They are always on time, gentle with the critters and they genuinely care about your pet. I'm so happy to have this place in my neighbourhood!

Sarah

First visit here for my rescue Am Staff’s teeth. The male vet met with us and immediately greeted me and my dog in such a warm and professional manner. He engaged with my dog like any of my friends would and fully explained the examination. I was so happy with the treatment we received here, from the expert veterinary care to their warm approach. My dog needs three teeth extracted, for which I will be charged a totally reasonable fee, and I completely trust this vet clinic!

Trevor Miller

Kelly the owner is the nicest lady you will meet. Her whole staff is the best. They follow up, they go above and beyond all while having the best and most reasonable prices. Thanks royal city for taking such good care of my shiba Dane!

Mike Ruth

Our dig is a pain in the butt, however they seem to be able to deal with it. Quality is good.

Kim Fizz

They are simply the best! They care for not just the pets but the owners as well.

A L

The ladies here amazing, and the follow up is fantastic, I'm really impressed with the service! Max loves to hang out with all the doctors, groomers and ladies at the front. Thank you!

Kei Kei Pang

Such caring & loving people that work at Royal City Paws????. Firstly, the 1st person you'll see when you walk into the door. This sweet human being/Geoffery took his time to help Sakè and I. He is also the last person you'll see when you finish ????. Customer Service is huge with me and it sure shows how much he cares. Lastly, Dr. Kayla Stinn is sweet + loving + knowledgeable. It really shows how much she cares about animals and passionate at her job????. Love the follow ups and continue with this amazing service ❤. + extremely thorough

Rehana Skafydas

Love the staff at Royal City Paws Pet Centre. Everyone is very attentive and they’ve given my senior dog the best care I could hope for. The prices are reasonable and they have decent hours.

Adrienne Davis

Love these people!

stephanie vu

Best Vet/Grooming services I have ever had. The owner Kelly works hard to ensure everyone, animals and humans included, are well taken care of. Grooming services are fantastic and reasonably priced. Her staff is great, and her line up of vets always give my furry critters thorough and attentive care. I always leave feeling like my pups got tons of love and attention.

Rata 4U

Not a great fan. I now need to travel 25 kms to a veterinarian clinic for great service. I don't mind the expense or time because ultimately I know my dog will receive superior care and service. Also, I'd remind everyone here about the Privacy Act - you are not to disclose private information online. It's petty and reflects badly on you.

Karima Jivraj

The team at Paws Pet Centre are fantastic. I take my two dogs and four cats there and I have always had a good positive experience. My animals love Dr. Alberto and Dr. Kayla. My questions are always answered even if I need clarification several times the vets are patient with me and go over everything to make sure that I understand all the treatment options and treatment plans. I then get to make informed decisions before proceeding. The groomers are great with the dogs as well. The team is patient, caring, loving towards the animals and definitely care about the animals coming to them for care. I highly recommend the team.

Eric Soo

Good place to bring ur pets but the price is a bit high here

Lisa J

I have two registered therapy cats and am new to town. Having had a bad experience at another clinic nearby where no one respected the tight knit bond between us, Dr. Casey and Dr. Schlicht, Kelly, Tammy and all of the warm loving specialists made us feel welcome and understood. Everything was done to ensure my fur baby was comfortable and felt connected with me face to face. The reminder and follow up calls gave me comfort knowing they were there and I knew they cared about me as they did my Vivienne Rose! I cannot express how grateful I truly am. There veterinarians and clinics and then there are those like THESE veterinarians, technicians, and all professionals that are angels among us. My Vivienne Rose is home and at one time, I wasn't sure that was going to happen. Oh and hey...the prices are great!

Trevor Miller

Kelly the owner is the nicest lady you will meet. Her whole staff is the best. They follow up, they go above and beyond all while having the best and most reasonable prices. Thanks royal city for taking such good care of my shiba Dane!

Patrick BouBou

Not just an awesome grooming place, but also some of the best vetenarians out there. Thank you for making Cai feel like he's part of your family!

It doesnt Matter

10/10 place for grooming! My dog subie is very afraid of going to the groom but when he see’s Jen at Royal City Paws, his tail goes nuts! Seeing him this happy to see his groomer is amazing! I highly recommend going here! Thank you Jen!! Returned April 27, 2020 Visited here during COVID-19. My dog subie had blood in his poo. Royal City Paws booked us in the same day! Jeff and Tammy were super professional! We saw Dr. Schlicht. He is such a great veterinarian! Down to earth and when speaking with him, you can tell he cares with his heart. He gave us the breakdown of how we’re going to help Subie. Very kind and I honestly felt touched speaking with him. Thank you Dr. Schlicht. I HIGHLY RECOMMEND this place for veterinary care AND grooming. (Grooming is on pause currently due to COVID-19) Thank you to all the staff at Royal City Paws for all the friendly service and care for our boy!

D C

Best clinic I have ever brought my cat to. The veterinarian I visited was Dr Kayla and she took the time to look at all my questions and talk in depth. The reception Roberta was the most helpful and kind service I've ever encountered and helped patiently with all of my many questions as a new owner. And you can tell that she really loves my pet. Highly recommend and so happy to have found this place. Easy hours for all my schedule too!

Carissa

Royal City Paws diagnosed and supported me with my cat who had cancer. They answered all of my questions during the difficult time and made sure I had all the information I needed. Seriously, I had so many questions and concerns and instead of getting impatient and frustrated with me they were helpful and understanding. They are genuine folks who care a lot about animals. The vet they choose to work with for surgeries also had a lot of kind hearted staff. Even though my experience with my cat was heartbreaking, I know they did what they could for us.

D (Tom Nook)

*UPDATE* Response: If you put this much effort into being combative and accuse me of exaggerating (which I find extremely infuriating that you would lie) instead of actually being able to accept constructive criticism and move forward with training your staff then you wouldn't be seeing these 1 star reviews. Seems like all you care about is ratings as I emailed you this exact message over a week ago with no response and not even within 24 hours your replying here. I am extremely disappointed in the customer service we've recieved since starting my account here as you are rated the best veterinary clinic in New Westminster and the Greater Vancouver area. I have already emailed you about this and of course there has been no response or apology. I have since switched clinics to the guildford animal hospital and I am extremely happy. Here are some points from the visits to warn other from coming here: • Actually charging $10.00 for a first time late fee right off the bat for our first visit with no prior warnings (6 minutes late) •General rudeness by one of the vetinary assistants (sighing, blaming faults, lack of enthusiasm) •Showing up early or on time and being ignored and made for our pet and us to wait outside in cold, windy and raining weather for about 15-20 minutes • Lack of communication such as; (one incident) going to the counter for our appointment and being told to sit in the car and wait to be called only to be forgotten and ignored for 20 minutes and then when we came back to check to see what was going on the vetinary assistant said they would never say such a thing and blamed us for not coming back. • When promised an invoice and breakdown of things done in the appointment it is forgotten and when we call for one. The receptionist had no idea what an invoice is and I was treated like it was so much trouble (sighing) and that he was doing me a favor by sending the invoice. • Charging fees without telling me prior. On one occasion I was promised an invoice as the charge was very expensive and wasn't told as to what was being charged ($450). After phoning to get the invoice sent to me I noticed there was a $50 consultation fee that I was not told or have any knowledge still to this day what that charge was as it was not charged in any other appointments. The Feliway diffuser and refill was also put in with her medication refill even though we said we would be purchasing those products elsewhere. • Not providing the services promised such as for nail trimming. I found out later at home they did not do it. In the next appointment I mentioned this and the vetinary assistant said they would get it done and after the appointment she said it was hard to cut the nails and once I arrived home we noticed that only a few nails were trimmed and the ones that were trimmed were covered in blood. She now does not let us cut her nails. • Quick to charge us $35 dollars for a missed appointment even though the appointment was rescheduled to a different day and was also confirmed. We were then blamed it was our fault for not confirming the switch and when showed screenshots of the proof there was no apology. •The final incident and the last straw was when we were running about 5-10 minutes late because our pet was hiding and running around the house and we had been trying to catch her for about 30 minutes. We called 10 mintues before her appointment to say we would be there about 10 minutes late (we agreed to pay the late fee) and then they told us no and that we were not going to be able to come by anytime that day because her appointment is so short that they can't fit her in anywhere (which is a contradictory statement). We were already in the car on the highway with our kitten and we had to turn back. It's very stressful for our kitten to go outside and this was needless stress caused for her. Even though we paid roughly $500 for her package (was told 300) and she still needs her rabies vaccination and spaying ($600 ESTIMATION) we will not be returning

Esterina Marziale

They are great

Vladimir Natalenko

Friendly staff, it's tough to groom a cat, but they do.

Kelly Wightman

Excellent with my dogs!

L G

Dr Yoon helped me with my senior cat Albert. She was always well informed and kept me informed every step of the way. A great vet and I will continue to come here for any of my feline troubles.

Amanda Borland

Such loving staff, I wish every vet was like paws!

J P

Great staff that treat your pets with care.

Plane Account

We had a horrible experience at Royal City Paws, where the diagnosis and subsequent recommended treatment did not resolve an issue we had with dog. We were quoted one price to re-perform these tests for the original issue that was unresolved (documented via email), however were asked to pay an amount 6 times the original quote when we got there! In communication with the owner, Kelly Savela, she made no effort to remedy the misunderstanding, was disrespectful and accusatory. The issue arose with a simple miscommunication regarding cost, and instead of the owner reaching out to discuss the issue (of which she had no first hand knowledge), we received a scathing email accusing of us questioning their integrity. We have since been to another vet (with over 30 years of experience), fully expecting a similar course of evaluations, however were surprised at a completely different, well thought out and cost effective course of action. We initially decided to go to this veterinary clinic given the high review rating. Our experience was not one of those. There is a definite transparency issue and lack of professionalism from the clinic owner. Caution to the new and existing pet owner, do your research for the very best for your fur baby;)

Jack Horne

November 19, 2020 I live close enough to walk. Made it to my appointment early and was told they were running behind. The dog inside came out and I saw another couple running with their dog towards the clinic (as if they were being squeezed in last minute). Then reception told me there was one more before my dog and expected us to wait outside in the rain and cold (my dog was already shivering). I’ll be finding another, more honest and reliable vet.

Chris Grellmann

Just went for my first check up here with my cat and had a great experience. Both Kayla's and Geoffrey were all fantastic between helping with paperwork and organizing the appointment to providing plenty of education and answering questions regarding cat care. Would happily recommend to anyone looking for a vet.

Dena Wildgrube

I am so glad I found this place and took my cat here. Both the vets are amazing and the rest of the staff are friendly and helpful. I never felt that they had anything but my little panthers best interest in mind. They've been a great help in getting her diabetes under control.

Brennen Smith

Our cat needs to get groomed for medical reasons, and the groomer here is fantastic. The team treats our little fur baby with respect and gentleness. They’re professional but clearly care about animals’ wellbeing.

Michael B

I am so happy I took my dog here. She is very anxious and reactive (especially when she goes to the vet), but the staff did an incredible job handling and treating her. They were very understanding and you can easily tell they deeply care about every animal that comes through. Thank you!

Liz Goode

The vet here is incredibly sweet. It’s obvious how much she cares. She treats conservatively, offering only what is needed and is the least invasive option. For example, she offered our new shelter cat probiotics along with deworming to treat stomach problems which worked so well. With another treatment, she was kind and gentle with my cat who was in a lot discomfort, not pushing her too hard at once but seeing if we could stop the problem piece by piece. She also doesn’t charge you for the follow up visit if needed. She is always happy to answer questions by phone. Staff are kind and considerate. Plus, they direct bill Truphanion vet insurance. Highly recommend!

Cynthia Tjandra

I am a new customer for their vet and grooming services. I love their vet, showing care for my dog even after the visit they do checking in how is my dog doing. Their grooming service is ok. It would be great if they can remove my pom tear stain under his eyes. When I saw their website it says they will clean the eyes as well so I already expected some cleaning done for his tear stain. Also, my dog still a little bit smelly, but perhaps it's just how dogs smell (I'm a first time dog owner so I am not sure). I'm just a little bit disappointed on that part. The groomer told me about the probable consequence of the hair cut I chose if it's too short and she was so nice to my dog, which is great. I am quite happy overall.

Scott Crumpton

I will go to this vet for ever. They have amazing Care and love for animals. They do great work.

RPD *

Took care of our little kitten. Even called after to followup to see if he was okay. Love their service!

Ivan Rodriguez

Great staff, super fast service and really well priced.

Rysty Won

I would NOT take any dog that needs high maintenance grooming to Royal City Paws. Work is very inconsistent, my dog left looking like a hack job some days and others looked best in show. It really depends on what groomer they decide to schedule you with. I’ve tried requesting specific groomers, however Royal City Paws doesn’t accommodate. I’ve also had poor nail trimming done here. I had my dogs nails trimmed then one nail split and broke a week later. Call it bad luck, I call it negligence. I frantically called Royal City Paws as my dog bled and cried in the park on a hot summer day and the staff was quick to say they were too busy and tried pushing me off to an emergency clinic. I did not find this helpful. I gave this place hundreds of dollars and one two many chances. Save your money and your dog the embarrassment or possible injury.

buffalosophy

This is an excellent and professional establishment. They helped me save my kitty from cancer with care and early diagnosis.

Brianne Bourdon

They love animals, very kind and great service.

garry dawson

I have been a client of Royal City Paws since it opened and have found them to be extremely good. I have used their grooming services, and vet services and am very happy with both. The groomers are exceptionally good with my Persians. All the staff from the receptionist, assistants, vets, groomers and the owner Kelly are very accommodating and always go out their way to ensure I am satisfied with the work done .When one of my cats was sick Kelly and staff followed up with me at home to ensure all was well. I really appreciate their care and professionalism and would recommend them to the fussiest of pet owners.

Sherrie-Dee Dragan

They are very good

Shanleigh Harris

The best of the best! I’ve been taking my guinea pigs here to have their nails trimmed for the last 3 years. The staff is always so friendly and caring. They’re very quick, gentle and make the experience enjoyable! I trust their team completely. Thank you so much for all your hard work and dedication!

Marcus Cyrenne

I took my dog Levi here to get a groom after almost a year. He was very matted and had super long hair and after taking him to Paws he looked like a whole new dog. The customer service was great and all the workers were very friendly and kind. Levi also seemed to like the groomer Jen a lot, and was very happy after his hair cut.

Alexandra Hogg

I get my cat groomed here regularly and it is always a positive experience! They do a great job.

Kait Maartman

The staff and dr are amazing. They are kind and caring.

James Williams

Excellent pet groomer, but very difficult to make appointments. Good sign when someone is this busy.

Roger Touch

Great service and staff. Would highly recommend

A Boudrias

Adrienne does an amazing job with grooming my pup Ramsey, she’s so patient and kind with him. He always looks great!

Cari del Caribe

Good compassionate vet care

Chris Craven

Friendly and love that they follow up when I my kitty has had health issues. Also love that the groomer can do lion shaved with out having to put him under