Here you have all the feddbacks of people who are purchasing the services of Van Isle Veterinary Hospital (Veterinarian) in Courtenay (Canada).
As of day the business gets a score of 4.6 stars out of 5 and the rating has been based on 127 reviews.
You must have seen that it has an average rating is practically the best, and it's founded on a high number of feddbacks, so we can conclude that the valuation is quite reliable. If many people have bothered to rate when they've done well, it works.
You know that we do not usually stop to give scores when these are good and we usually do it only if we've had a problem or issue...
This Veterinarian is classified in the category of Veterinarian.
All of the staff at Van Isle have been amazing with us since we brought our puppy home at 6 1/2 weeks - he is now a year and a half. They are incredibly loving, as well as organized. They have made appointments to get him in when needed and they have also answered many questions by phone for me when I have been an anxious first time dog Mum. They are great.
We were treated with so much kindness and support by the team at Van Isle. They treated my Ziggy with respect and the gentleness as if she were their own. They didn't know me or my cat, but their compassion knew no bounds.
Previous review was posted accidentally as I had not yet been here. I did have to bring my puppy in for a medical emergency the other day. I was seen immediately and my puppy was taken for treatment. My little guy is back to his happy self thanks to the staff!
Amazing services as I had to say goodbye to my old friend. They had a private room so we could spend time with our loved pet and he was comfortable and safe. It was like a living room.
Friendly and efficient staff. Convenient location just off Ryan Road.
The only place in the valley that I’ll take my woofer. Awesome employees. My dog hasn’t looked at me the same after they took his temperature though ????
The ONLY place I will take my pets to for care. Highly trained and friendly staff, with state of the art equipment.
Still a warm and welcoming place, very happy to have an understanding, and compassionate team. -Total professionalism here.
Our vet of choice always.
Very caring professional people
Excellent!
Amazing clinic with fantastic friendly staff. So happy to have the dogs as patients here.
This place is the best!!!! Dr. Judy Mcfarland is amazing!!!! The staff are so friendly and knowledgeable. I love that they take such great care of my fur baby family!!!
The staff are professional, friendly and very caring. I've had my cat there several times as she is a very senior cat and has had many complications. They have helped me to understand how she is changing and what I might expect going forward.
Good service
Friendly staff, knowledgeable and caring nurses and vets.
Thank you van isle for all your help and attention.
Very spacious lobby with beautiful wood accents. The lady at the reception desk was very helpful and seemed to genuinely care about the health problem I was having with my dog. She suggested some strategies to alleviate the problem before I would need to see a vet.
Best vet around! Friendly and compassionate.
A wonderful veterinary clinic. Reception is always pleasant and helpful. I've seen two different veterinarians here and both were professional, compassionate, and very knowledgeable. The clinic can get busy at times, but I've never had to book more than a two weeks ahead of time.
They handled the passing of our pets with kindness and respect.
Such a busy practice but staff remain helpful and caring.
I loved this place, the owner and staff are amazing, but we are getting thrown to new vets all the time.
Very friendly. They were wonderful to our kids and our dogs.
We’ve taken our pets to Vanisle for many years, and even with the change of staff over those years, the service and compassion has been great! However, today, we decided to find another Veterinarian as we can no longer accept the uncaring and condescending behaviour of one employee. All employees should endeavour to reflect the values of the company they work for, especially those who are in customer-facing positions. It only takes the repetitive behaviour of one to blemish the whole. So, we’ve provided the feedback and hopefully VanIsle will act upon it.
Everybody is so nice here and patient care is top notch, much recommended!!
Van Isle is an excellent place to bring your pets. It's a beautiful modern facility staffed by knowledgeable, caring people. Our pets always seem relaxed and comfortable in their care. And we find the pricing to be fair and reasonable. A wonderful vet clinic!
Pay for what you get. Great care for my babies
Very caring and knowledgeable staff.
Fantastic professional care!
Fantastic course of care whenever my service dog needs it! Staff even seems to be trauma informed and made me feel very comfortable when we were in an emergency.
They take the time to make sure one understands the issues and the possible chain of events.
Always pleasant and professional. Treat my dog gunner like they would their own. Love this clinic.
Great Staff and Vets, in house full laboratory, open 7 days a week with on call staff 24/7 for any emergency... they are great people.
Great on second go!! 1st time the walk in rate for the 2 daily available drop in slots was 100 bucks more than normal. Canceled. Second time i tried it was normal price and they exceeded all expectations with professional and prompt services and addressed all my dogs needs as best was available to them. I've traveled the island looking for exception service and this was it on the second try. Thank you all very much at the clinic!
Always great staff. Professional and friendly.
I haven't had a need to go to a very very often, but these guys bend over backwards for your pet. Our cat was going through urinary thing and they asked to keep her overnight to collect a sample, when I told them money was a little tight, they handed me the stuff to take the sample and only charged me for the analysis and medication.
I have been going to Van Isle since they opened over 20 years ago. I have taken many pets over those years and still to this day. The staff from the receptionists and vets are beyond amazing, friendly, caring and compassionate.
We raise English Creme Golden Retrievers and have had the opportunity to attend Van Isle Veterinary Hospital with two of our Goldens for their certifications. We met with Dr De Winter and we cannot say enough about her and our dealings with her. Not only extremely professional but one of the most friendly, personable ladies you will ever have the pleasure to meet. We also want to comment on the "front line staff"/ front office ladies. What an incredible group of individuals. It is these ladies that will make or break your first impression on any business and in this case these ladies make you feel like family. Their caring and compassion is to be commended. There is no doubt we will be returning to this outstanding Veterinary Hospital and highly recommend this hospital. If you want the best possible care, attention and dedication to your four legged family members this is the place for you. Penny and Linton ROBINSON Glacier Goldens Cobble Hill, B.C
Super kind people who helped us when our dog wasn't well.
I want to thank the staff at Van Isle for being so kind and compassionate. You put my worries at ease over the phone about my cat Ghost, and were very pleasant to talk to. Great COVID protocols as well! Thank you :)
Great staff and beautiful environment but the prices seem to be a bit higher then everywhere else
Great staff great facility
There are no adequate words for how grateful I am to Van Isle Veterinary Hospital. My little Yorkie got injured on Friday afternoon of the May long weekend. I phoned every vet in the Parksville Qualicum area without success of getting an appointment. Van Isle Vet fit us in thankfully. Our little Yorkie received loving care and compassion from Dr. Kelsey Cunningham and staff. Because of Covid 19 protocol, we had to communicate by phone and parking lot. Thank you so much Dr Cunningham for the helpful phone call and meeting you in the parking lot. I also want to add that the final bill was very reasonable.Love from Keelie and his family!
I am no longer bringing my puppy to Van Isle Veterinary Hospital.They refused to see my puppy the last (3) times I’ve brought him in for his 3rd shot and needed medication for conjunctivitis.Hes 7.5 months old now and they still refused to give him the medical attention he so desperately needs.Today he had an appointment at 4pm and the front desk called me to cancel his appointment-We are done supporting Van Isle Vetrinary Hospital to say the least.The young girls that helped Omen in the past we’re friendly and caring,front desk people,not so much.Good luck treating your customers the way you do!!!I will find a more caring Animal Hospital,that actually cares about the animals health over money or petty issues.Please take down any existing pictures of Omen off your websites-thanx
Great all around.
Always so friendly and helpful! Such a clean and beautiful clinic. I fully recommend it, my dogs love going. Prices are fair and service is exceptional!
This is the best Vet I have ever been to. Candice and Laura are the most knowledgeable and sweetest people you could every ask for and took care of me and my dog in every case we have needed. Through the stress of travel and up rooting my dog to Denmark they crossed the t’s and dotted the i’s they did everything in their power to make it as easy as possible for me. I Will always recommend this vet and will continue to seek out their guidance and suggestions. Thank you so much to everyone at Van Isle Vet you are all super incredible and my dog loves all the attention and treats you could throw his way.
They've always treated my cat with love, care, and compassion!
Compassion, love, and guidance all in one
Were very friendly and took good care of my cat. She was a little scared of the car ride, but overall she was very calm with them.
Professional friendly service. We were very happy that they were flexible enough to accomodate our walk-in minor emergency.
Fabulous clinic, I come from the state's to go here
Consistently professional & caring doctors, this amazing team has been with us through both good & bad with our dogs. They are absolutely fantastic, and we trust them wholeheartedly.
A good vet office which offers a variety of veterinarians to choose from. My dog is a rescue, and hates going to the vet and the groomer. BUT! van isle vet has done a great job of providing kind and gentle veterinary care to my not-so-easy dog. It takes 3 people to trim my dogs nails because he hates it so much a and they do a great job every time. My only reason for not voting 5 stars is because van isle vet gets extremely busy sometimes and it can take a little longer to get in/get ahold of them than at your typical smaller vet hospital.
Amazing doctors & staff..I can't thank them enough for saving my dogs life & continuing to keep her healthy & happy.
Great, knowledgable, gentle, friendly staff. They genuinely care for your fur babies and it shows. I trust my cat and dog in their hands without question.
Very caring
Friendly professional service with a smile and they really care about your pet
Friendly, professional timely
Staff's really helpful and welcoming. They have a beautiful building. If I had one complaint they're almost too busy. Can take awhile to get an appointment.
Dr. Christie is knowledgeable, kind and compassionate. We are so appreciative of the care she provided for our sweet companion, and for the assistance she provided us in navigating an incredibly difficult time.
DeWinter has been caring for my dogs for many years and is exceptional with the hard to handle dogs. I love her enthusiasm, she explains everything that's going on and goes over treatment options.
After my 16 year old cat Jack, took a turn for the worse yesterday, I phoned my regular Vet Clinic. I was told they couldn't help as they were about to close. The Receptionist did not express sympathy or compassion. I phoned Van Isle Veterinary Hospital. Even though we had never been there before, and it was five minutes before closing, they told me to bring my Jack in. They treated us with tenderness and compassion. The Staff did not rush us and were so gentle with my boy. I am forever grateful to Van Isle Veterinary Hospital.
Great staff
Helpful and friendly staff. Dr. Davenport was caring and thorough. Very reasonable rates.
Have been taking our furry family there since they were born. Friendly staff and a low stress atmosphere.
Excellent caring and competent staff!! Open long hours 7 days a week . . .
They've always been so fantastic with our senior kitty. Very personable and helpful.
Took my dog there for the first time since moving to the valley and was amazed by how nice we were treated and by how professional everyone was
Excellent, professional and caring staff who have taken wonderful care of my dog on all of our visits.
Top notch care for your four legged family member.
I have only been here once but received the most friendly and professional service. The staff are excellent, very thorough and knowledgeable. I had an emergency with my cat, called in the morning and got him in within the hour. He was well looked after for the afternoon and came home a lot happier. I have received check up calls to make sure everything is still good. Thank you to everyone for the care and helpfulness. I have never been to such a beautiful office that didn't smell like a vet's office, and it looks more like a dental office. With that being said, the prices are very fair and reasonable. Great place for pets of all size!
Costly but knowledgeable.
Knowledgeable staff. Eell equipped.
Vet was great!
The big hospital on the north island. Owned by one of the big mega vet firms. Staff still very good
Best veterinary hospital on Vancouver Island as far as I'm concerned! The staff are so considerate, and extremely accommodating. This is a very professional team of people who realize that taking care of the client is just as important as taking care of their animals. The clinic is beautiful, and very accessible.
It's really disappointing to order dog food at this vet and be treated in a disrespectful manner. I certainly hope I am never stuck for an after hours vet and need to come to this place. I would not entrust my dog to these people.
The best Vet hospital in the central island region. Excellent doctors, friendly and supportive staff.
We have been committed clients of Van Isle Veterinary since arriving in the Comox Valley early in 2017. We currently have a neutered male 2 year old ginger tabby Manx cat, and an 8 year old long coat spayed Shiba Inu. This visit was about a three week limp on her right hind leg following a misstep while out in the nearby forest. As always, when we got there for our appointment, we were greeted pleasantly by staff as soon as we arrived, and invited to sit in the waiting area. Suki is calm and relaxed there: pretty unusual for a dog with an injury waiting in a veterinary clinic. Dr. de Winters was great! She went over Suki from nose to tail, and discussed what she found, answering all my questions, and outlining options for me to consider in her care. When we left, I felt confident we were on the right track, and know that if anything changes, we can return anytime for further assessment and care. They even stay open on weekends and do their own Emergency care, there, so we have the continuity of care when it is so essential. We LOVE this veterinary service! Absolutely 5 Stars!
Excellent staff, great hours and fantastic service.
I've been dealing with numerous Veterinary Clinics the past 30 years due to my passionate need to assist all animal species domestic and wild when in need. Big or small I do what's necessary law abiding or not. During an 8 week work sabbatical from home my Great Dane "Faith" contracted kennel cough in the worst and furiously aggressively fast way. I was at their office at 8:00 am and directed to their beautiful, clean barn examination building, where my pup was assessed, treated and completed in 15 minutes, in my truck so no other's would have to suffer as she was. They didn't know me, I wasn't a client, and that day they had a line up of scheduled surgeries, yet they took the 15 minutes to help so my pup didn't have to suffer or get worse for having to wait. The invoice was ridiculously low and the efficiency..... professionalism and easy going caring treatment from the dedicated yet personable staff and Veterinarian left me with a sense of awe and renewed faith in those that choose to help the innocent sentient souls we call pets and family. It was obviouse that the Van Isle Vetrinary hospital and the caring individuals that are the heart that make it the haven it quite obviously is, are there for their patients and not the fiscal realities. My simple thank you to the staff for their efficiency, expediency and good natured attitude seems small. The veterinarian Dr. Vasile Dzsurdzsa is a breath of fresh air in an industry that has become stale and regimented. A thousand thank you's and my eternal gratitude for your help with Faith. Sincerely, Tammy Trefry
Love all the staff and that all vets have access to our charts we need a visit but can't see our regular vet. Been with Van Isle for 13 years and have no desire to look elsewhere.
Very compassionate and supportive, when we had to put the dog down.
Huge shout out to Van Isle for being so accommodating, we had an issue with a dog getting scratched by ours at the dog park, the owner was trying to get us to pay them $500.00 saying that's what the vet charged him, I was able to find out the vet and contact these guys and pay the $83.00 bill directly to them and have them give me a receipt and reimburse the owners. I spoke with Amanda and she was really kind and understanding about the entire situation and was able to email me the bill within the hour. I really appreciated being able to deal with the bill directly with the vet it made things a lot better for us.
Excellent service. Waiting time stressing .
Great staff.
They do really quality care for pets but they have to try a little harder for the humans. We came to pick up our cat from being fixed and because of poor communication we waited to get him for 40 minutes. It would have been longer if I had not asked about him.
I wouldn't trust anyone else with my animals
I can't speak more highly of Amy - she is the absolute best! Her treatment, care and concern of not only Edward but me as a pet owner as been incredible! She continues to be with us in our journey through intervertebral disc disease...we could not do it without her and her support. Her care for Edward is beyond words, she loves and cares for him as if he were her own and you can't ask anything more of a caregiver!! She is truly a caregiver of not only Edward, but of me too!
I have had my experiences here and I cannot say enough of how great the staff.
Best option if you want a great team that has both Vet and Animal Hospital.
A great experience for the cat and me
Super fast and courteous service, great at explaining what needed to be done, thorough and accurate communication.
Its pretty
Very professional and on time appointments
Friendly staff. Sometimes a long wait to see the doctor. They really care about you and your pet.
Thanks for all the great care of our furry family!!!! Cats and Dogs!!
A very clean, organized and efficient veterinary hospital. Highly recommended for anyone needing a hospital or clinic visit for their pets.
There is no where else I would take out furbabies. So amazing, caring, and knowledgeable.
Great all around
Always an excellent experience, no matter the cause for the visit. From the front office and on, the staff are helpful, knowledgeable and cheerful.
Our reactive dog was treated kindly and with respect even during these difficult Covid times
Helpful & kind
I hear they are the top in the valley
Very knowledgeable and friendly staff. Excellent after hours service. Highly recommend
A bit more expensive than I'd like (for example, $10 more than most places, just for a nail trim) but it's a nice place.
Very good veterinary to deal with.
This is a wonderful facility staffed by caring people. We've always found them to be thoughtful and helpful, taking the time to explain what's going on with our pets. Their fish, though, I think that thing wants to eat me.
Everyone at Van Isle is just awesome. I've always had a great experience with them, and I won't take my beloved pets anywhere else.
Pricey but take very good care of your animals. Had major surgery done to one of my dogs and they did a fantastic job. Employees are always helpful.
Been taking our pets here for the last year and they have been very good to us. It's a bit of a higher price but we never feel pressures or like they are trying to sell us on products or services. The Vets we have dealt with have been very nice and polite.
Thank you Dr.Bernauer for helping Rudi with her problem this morning...you people ROCK!!!!..
Van Isle offers such amazing care to my dog! They are the best hospital I have ever been at with my animal. They offer personalize service.
Fantastic Doc's that care about your pets
They have taken amazing care of my 2 dogs.
I am SO impressed with this vet clinic and staff here . We recently moved to the island and have Had a hard time finding a vet . A couple of nights ago we noticed our baby was having issues with her bum and skin , called around a few vets and no one would take her in even though it was very important for her to be seen . Thankfully Van isle made room for our Lexi , and worked with us even though we were almost half hr late due to bad roads . Dr knight was super informative and friendly with all of our concerns and our girl got the antibiotics and medicine she needed . Girl at the reception was also super friendly and helpful . Thank you for taking care of our baby girl !! Grateful for all of your hard work
Great service, knowledgeable and friendly staff.
Van Isle Veterinary Hospital has completely changed how I feel about vets. In fact, I used to dread everything about taking my dogs to the vet. However, thanks to their fantastic and friendly staff, great atmosphere, and immediately obvious ability to help your pet, I am now completely at ease. Over the past five years Van Isle has earned both my dogs and my complete trust.
Fresh, got and tasty. Great Wor Wonton
Treated our dog like she was their own, great staff that are there for the pets & their owner's
Professional and compassionate. They treated our cat as we dis: like the family member she was.
Absolutely amazing. We have been taking our animals hear for over 20 years never had a problem with them. They are very professional. It is always so sad to have to put an animal down but they make it easier and doing the right thing for the animal.
Awesome care for our dog. They are very professional and caring a rare combination. If I could give them 10 stars I would.
I have alwsys gone there
Our experience at Van Isle Vet Hospital was fantastic!!! The admin staff were awesome to work with, so accommodating and helpful. Dr. Judy McFarlen was EXCELLENT - she spent so much time with me discussing our dog's issues and was so thorough and intelligent with her suggestions on treatment and going forward. She was amazing and she handled our difficult doggie so wonderfully. I can't recommend them enough!!! :)
Running at least 30 minutes late for my dogs appointment. Was notified about the delay after sitting for 25 minutes. Clearly dont value customers time. At 30 minutes I got up and left. Seemed to be extra busy, if you can't keep a schedule then book less people. Lots of options around, time to go elsewhere.
Thanks for your help today finding a lost dog and owner, helped a lot!
Staff are always friendly and helpful. If you have trouble paying a large bill up front, they work with you to determine payments that suit your lifestyle. Very dedicated to the well being of their patients. 10/10
Excellent Service, People & Atmosphere. I can't think of going anywhere else with my most precious babies: 2 border collies. Van Isle Vets Practice is first class: from the moment you open the door into reception, you are greeted with happy faces, in a calm, relaxed atmosphere and are treated with the upmost respect. They don't mind when you sit there talking to your dogs as if you're expecting an answer back, in fact - they join in! The Vets & Vet Techs are incredible: they make you feel at ease and encourage you to ask questions until you understand what's going on with your pets! First class!
Professional and friendly all and all a great experience
Very professional and clean. Didn't have that vet smell.
Very caring staff
Please, please, please take your pet elsewhere. They do not care about the pet, just the pay check. Unprofessional and one of the most traumatic experiences of my life. Please, if you value your animal, just go somewhere else. They could not care less about your animal, they are only lining their pockets with your grief.
Front desk staff very prompt and helpful. I adore Dr. de Wiinter and appreciate her honesty and patience with both my cat and myself.
Very respectful and caring staff. Fast and efficient care =) Highly recommended <3
Very professional and a good experience.
Great people to work with. Very caring and professional. We have worked with them for the past 20 years with all our pets
Very clean facility, professional staff, 1st class organization. Our Rottweiler Cooter loves them all. Thank you!
Best pet care ever! They take care of all my fur babies.
Great customer service!
Good emergency care, open Saturday, reasonably priced and friendly.
Great place for answers
Caring, compassionate pet care.
Beautiful building and the people are genuinely nice.
Don't bring your beloved pets here. They are rude, insensitive and don't care about animals.
staff are extremely helpful, kind and truly love the animals they care for.
Excellent, warm hearted, helpful front desk assistants. Plus it is staffed with equally as nice, dedicated & insightful Veterinarians. Everyone on staff here, do their best to keep the patients calm, happy, with a hopefully healthy outcomes. The folks here are also do are gentle & sympathetic with the two animals. This clinic has a spacious, comfortable, rather luxurious front waiting room. I find it to be a relaxing atmosphere, which may help our furry friends feel more at ease in what can be a stressful situation for them. The clinic is well stocked with veterinary supplies. But...the best is that IF the situation requires creative financing, they can be negotiable on payments. They do not turn away clientele that are in need. My favorite part of the visits is the fish tank, beautiful aquarium with some unique fish. One in particular was a fish that sadly, recently passed away - this particularly cute fish seemed as interested in the clientele as they were in the fish. Fortunately they have replaced it with a pretty golden fish that seems to have a similar character to it's predecessor.
They are an amazing group of people, and all helped make losing our girl alittle easier
I've been taking Muffin to Van Isle Vet since 2014, and I wouldn't take her anywhere else. Just today I took her for her last ever visit for end of life care. Dr. Muzzin and the staff were very caring, empathic and professional, and the facilities are comfortable and private. The experience is not rushed, and they provide you a lot of support in such a time. For a small cat, the process was very affordable which removes much of the stress from the process. I can't thank these people enough for what they do and the passion and care they put inot their serrvice.
Van Isle is first class in every way. I don't always choose them however, because they are pricey.
1/2
Friendly knowledgeable staff , beautiful building
Beautiful facility and great staff, very helpful and courteous
Nice people, fast and competent
Incredibly caring and compassionate for both human and animal family members. They provided a safe and trusting place for us when it was time for my Wesley to pass. Thank you, you are all amazing people who made this difficult time a little bit easier.
Nice caring people , great hours for working people
My boy had nerve damage in his back leg after some complications at another vet clinic during surgery. We decided to see Amy at Van Isle a choice I will always be so happy I made! She worked with him once a week for a couple months it was amazing to see the care and passion for what she does! My boy was always so excited to be greeted by her when she came out to get us! She was so hands on with everything showing me exactly what we could do at home to get him back to himself and giving me so much knowledge along the way answering every question I had! She genuinely cared and it was such a great feeling to bring him to someone who celebrated each step quite literally along the way with us! Thank you Amy and Van Isle for everything you have done for us and the amazing love and care you give to my boy!
I have had only great experiences dealing with the staff here. They are all wonderful and always friendly. The Vet’s themselves are knowledgable and never try to persuade you to spend money unnecessarily which I very much appreciate.
Great vet who took the time to answer questions and made sure my dog and I were comfortable.
We have seen Dr. Muzzin several times. She is absolutely wonderful, very knowledgeable and compassionate. Would highly recommend!
Awesome hours and even better people!
I’m very pleased that our dog Shiraz is well-treated by your staff and leaves your place happy every time.
We have been customers with Van Isle Vet clinic since we moved out to the island 2 1/2 years ago and brought all of our three dogs to them. We thought they were a great vet to have right up until today, when we were held up in a traffic accident and arrived 10 minutes late to our appointment for our puppy to have her last set of vaccinations. Even though we’ve always have had to wait 20 to 30 min to be seen by the vets in the past, because we were 10 minutes late, we were turned away and made to book another appointment. We were extremely disappointed as we’ve been loyal customers from the beginning. However, after today, that’s all changed and we were able to have our little puppy be seen by a different veterinary practice.
its okay..
Great services Thanks
Beautiful clinic with great staff, and their pricing is very reasonable.
We have been dealing with Van Isle Vet for over 13 years. The facility is amazing and they are open many nights until 8 pm, which is great for setting up appointments after work. Our latest visit was with Lauren Bessey. She was very thorough with her complimentary dental check and explained the costs in detail before we proceeded with the cleaning and extractions. The clinic called the next day to follow up and ensure our sweet little dog was doing fine. Dr Bessey certainly has a great passion for her work and is extremely knowledgeable. We highly recommend the clinic as the front line staff are caring and friendly.
November 15th we had our dog Hudson euthanized. Dr Davenport & Amy (Hudson's rehab physio/massage therapist) came to our home. They both were professional, gentle & caring allowing Hudson at his own speed to have a dignified, peaceful & humane cease to life. Although an upsetting time for us their caring attitude with Hudson was less stressful for him & ourselves for which we are truly grateful. Thank you Dr. D. & Amy.
Wonderful and welcoming as always
Wonderful vets here
Love van isle!
Absolutely fantastic care and staff from the time you walk in the door.
Excellent place and awesome staff. My 9 month old akita actually loves coming to this place and is very calm and happy when he leaves
Helpful
Great staff! They care and it shows!!
Couldn't have a better vet than Dr De winter
Amazing service. The staff are super friendly and thorough.
So My expierance is a huge success that puts my mind at total ease. It goes like this: my regular Vet could not get my dog in for an examination and xray of her tail so I called a few other vets and Van island got her in the next morning, I had a quote from our regular vet for a service and the cost was quoated at 700-900 dollars. Van isl did it for an extra 50 dollars, my mind was blown... I had a few concerns regarding my dogs health that I had mentioned while the examination was taking place, not only did they xray my dogs tail, cervix and stomach while she was sedated but they also performed a minor lil surgery... ALL OF MY CONCERS WERE addressed and taken care of for half the price my original vet quoted for only once service... I feel like I have a new vet that cares about my dogs health and not out to gouge for service... I am forever grateful for being treated like a valued first time customer... thank you so much.
I had an emergency with my dog ( I live in sayward) the closest place I could take her was Nanaimo which is a 3 hour drive. Some friends who use this vet called and they let me bring in my pup. The Vet had been up for 20 hours and another emergency came in as we were leaving and she took them too!! Amazing place ????
Very passionate and compassionate employees. Was the first one only vet we've used since moving to the valley 3 years ago.
We've been taking our pets here for years. Primarily with Dr. DeWinter but everyone there is always very kind and helpful. She's seen us thru the lives of a few elderly pets with health issues. She won't recommend anything that will make them or us uncomfortable. Gives us the options and lets us decide.
I always get great service, staff is friendly and welcoming. I have been using Amy, their physiotherapist, she is wonderful. The hours of operation are great.
They got me in on short notice. Professional, caring vets and staff.
Very understanding staff in difficult situations
Perfect service as usual
Excellent care with our pets.
Compassionate caring
Always great care and consideration for all the pets and their owners!!
Everyone friendly and helpful
They were accommodating and helpful assisting me with a pet that I was looking after for somebody. They made me feel welcome even though I was a difficult to deal with.
Dr.Mclean was the most compassionate and caring vet when our little westie Snowflake was sick. She explained all the options available for our Snowflake. She kept us updated on her progress and finally Snowflake was ready to come home.All better. Very good Vet. Thank you Dr. Mclean.
Highly recommend this clinic.
We had the best care for our dog.
Very friendly, clean and quiet place. Good location, cozy and roomy inside.
My mother’s young dog began having seizures and with her regular vet closed, we phoned Van Isle. The receptionist was amazing and spoke to the vet who told us to come down. We are beyond grateful for the wonderful care they gave Peanut. Thank you Van Isle.
I'm in love with this clinic I've taken my cats to this clinic and the doctor and staff were super friendly! If I could rate 10 stars I would!!
I cant say enough good things about this clinic. We were on our August family camping vacation when there was a terrible accident with our little kitten, who we had brought along to stay in the trailer with us as she was too young to leave on her own. We didn't know if she was going to make it. Van Isle agreed to take her immediately and we rushed there from our camping spot. I was devastated. But they were kind and compassionate with me. They examined her, took xrays, and even kept her for observation for the day .In the end, our baby kitten was absolutely fine and she shows no ill effects of her misadventure. The Dr was spot on in her diagnosis and the vet techs were very gracious. I highly recommend this vet- on that day they were our saviours! Thanks Van Isle Vet!
Wonderful place for my pet and me! Firstly, the crew at the front counter, vet aids, Amy the pet Physio!, all of the veterinarians are all top notch. And the waiting area is amazing! My lab loves it there. Everyone is very kind and considerate, Taking time to explain things and help with any issue you could imagine, involving your pet. You won’t regret it!
We had to put down a beloved family member they were great gave us the time we need to be with our buddy and he went to a better place
I feel they care more about the money than their patients.
Quick to take your money book numerous and costly visits and still left my dog coughing and in anxiety. Then when I book her next coughing meds that did not work at their prescribed dose they treated me like I'm a druggy. Worst experience dealing with a veterinarian hospital.
Awesome staff and very knowledgeable. I take both my cats and dog here. My dog usually hates vets but was good with them. Highly recommend bring your pets here.
Huge thank you to Dr. Judy and Dr. Christie at Van Isle for their kindness and support given to my grandmother when her senior cat was very ill. Although there wasn't anything that could be done for Kiwi to bring her back to health, we knew she was going to be given the best care possible. Front desk staff were amazing the next day when she went to take care of the bill. Highly, highly recommend.
Kind,caring, knowledgeable staff. Clean friendly environment. Would highly recommend ????????????????
Amy the physiotherapist is wonderful and very knowledgeable.
Wonderful, caring, accommodating staff.
We take our dogs and cats here. They have been great with us and the animals so far and the staff seem friendly and professional.
They were good enough to get meds for my dog when I ran out while traveling
Always open and accommodating
Pure Evil ...These people are horrible after being a loyal customer for eight years spending a small fortune i have fallen on hard times . my dog is suffering and needs put down . After all the money spent there these evil greedy people refused to assist in anyway at all .without more money they tossed my dog away like she was garbage.. MONSTERS..
I wanted to give a big thank you to Van Isle Veterinary Hospital for everything they did for Lily from getting a diagnosis along with everything else, keeping her comfortable and allowing us to have a couple of days with her before we had to say goodbye. Dr. Judy, Dr. Chris & Dr. Christie (I am sorry if I forget anyone), the nurses, techs and reception handling all of my phone calls, you were all incredible and thank you for everything. We miss our Lily but the kindness you gave to her is greatly appreciated ❤ Thank you for all you do ????
This place is the absolute best! Caring, understanding fantastic people. I had to put our family cat down. She had totally kidney failure. My vet wouldn't take us because they were closing soon. For the weekend. Van Isle was also closing. They told us come right down, will help our kitty. Took me 20 mins to get there. There was no waiting and no rushing. They stayed open for almost an extra hour. They were very understanding. Definitely recommend this place.
Excellent Veterinary
Always happy with the service and courtesy of staff. Doctors are experienced and take good care of our fur babies. I enjoy our visits and so does my dog.
Always amazing! Front desk staff are always friendly and helpful, and all the doctors we've seen with our fur babies have been awesome.
My cat had to have his eye removed and Dr Maclean and the rest of the staff were amazing! They encouraged me to call if ever I had a concern and they were always willing to take a look at him to make sure everything was going well.
Available, efficient and friendly
They have taken great care of all of my dogs.
Best care
We are so blessed that our 12 1/2 yr old pomeranian (Kash) was taken care of, by each and everyone who touched him at Van Isle Vet. From the moment you walk in, you are met with the most pleasant, fun and caring receptionists, as well as the technicians who treat your pet with kindness and cuddles. The Veterinarians, well they go above and beyond to make sure your pet is being taken care of and are very kind and gentle. We Highly Recommend Van Isle Veterinary Hospital and can not wait to have them meet and take care of our new baby girl Pika when she arrives in August.
Amazing!! We took our Shar Pei in over Christmas and Dr Kristy was great!!! Thank you for taking care of our baby!!
Rockport Mastiffs have used the services of Van Isle Vet for 13 plus years and highly recommend them to anyone looking for a Veterinarian on Vancouver Island. There have been so many instances where the Veterinarians, veterinarian technicians, and support staff have gone above and beyond to provide the best care for our animals. When I go to the office, I'm greeted by friendly staff that always take the time to make sure you are well taken care of. The services provided for Breeders are some of the best in North America and I know of Breeders who have travelled long distances to use their services. For some time now we have used exclusively Dr. Mirielle DeWinter for the care of our dogs and I love her. To sum it up........Van Isle Vet gets 5 stars from us
Great service and lovely people working there.
My dogs all LOVE Dr. Chris Cameron....:) They run to see him. Dr. Chris takes great care of my furry Kids. The staff are absolutely wonderful.
Awesome! No other words need to be said.
Dr Cannon gave Rince a thorough examination, answered all my questions and I was very happy with his recommendations for her care
Amazing staff and we have always felt the treatment and follow-up is the best option available for our dogs. We highly recommend our veterinarian, Dr. DeWinter to friends and they all agree she is perfect. Our daughter drives from Nanaimo to have her fur baby treated. Wish they treated humans too.
Van Isle Veterinary Hospital is Outstanding!!!The Doctor's and staff are amazing! They diagnosed the issues we're having with our Bullmastiff "Isobel". Their professionalism and caring guidance beams that they love our furry kids!! Van Isle is also doing an excellent job in keeping us all safe thru Covid-19!
The vet church just over $100 for Xpress results. It took several phone calls and three months to get the results no refund offered for the additional $100 fee
So much care and compassion with this team of wonderful people. A very comfortable setting for animals and owners. Will return
We and our pets love this place.
Amazing place to take your beloved animal, super helpful and very knowledgeable about all things animals!
Van Isle, and especially Dr. Cannon, have dealt with our pets with the utmost care and compassion always. One of them even delivered our cat to our home after she made it clear that she would rather not be at the clinic overnight!