Reviews of Country Animal Hospital (Veterinarian)

Teresa G

a great veterinary hospital for friendliness and care and quick to get in but be prepared to spend heavily... $86 just to have them put eyes on your animal( to not even do anything) and then it only skyrockets from there :(

67bajabuilder

I've had dogs for 26 years and this is the best vet clinic I have ever visited. Very affordable care provided by a wonderful staff, friendly and accommodating.

Charlotte Almeida

Dr. Van Dyck is excellent! He's super available, and I appreciate his extensive experience in the veterinary industry. I find it's worth the drive out to the Merville area to see him.

Katie

Prompt, professional and kind. The whole team at the Country Veterinary Clinic is great.

Sadie Daugherty

Great group of staff and great service!

Moriah Seemann

The most amazing vet EVER!!! From the moment they picked up the phone, I was immediately put at ease! They're friendliness is unmatched by any vet around, and each and every staff member I worked with took extreme care to make sure both me and my baby were comfortable and taken care of. From Stacy's glowing smile at the front desk, Corinna's wonderful sense of humor, and Dr Sarah Dyck's immeasurable kindness, no matter who you're talking to, you and your pet are treated like family. They looked after Bailey as if she was their own, and after careful inspection of her they presented me with a diagnosis and a quote. It was hard to hear, but it was delivered so gently. Dr Sarah, after telling me the news and knowing me for all of 10 minutes - apologized, saying she wished she could give me a hug. Everything she said was so genuine and kind, it's so obvious how much she cares about her patients and they're owners. She immediately started to work with me, trying to figure out how to keep costs down. Didn't even waste a moment to question my financial situation. Whether I was rich or poor, she was going to help me save as much as possible!! She is a truly amazing person. We booked a surgery date, and when I showed up with my little Bailey in my arms, Stacy greeted me right away. She kept me calm and assured through the tears! I was terrified, and she completely validated my fear. She said all the right things that allowed me to pass over my best friend. Her smile is infectious, and without it I never would've been able to stay stable until I picked Bailey up! When I did come to pick up my pup from her operation, I met the joy that is Corrina! She laughed the stress of the day away with me as she showed me how to give Bailey her medication and clean her wounds. Every worry I'd been worrying was completely gone by the time I had Bailey back in my arms. My entire experience with them was overwhelmingly amazing, and I will recommend them to every person I can! Seriously, I will never shut up about how much I love this place. Don't bat an eye at any negative reviews, these ladies are complete angels, and you will not regret not coming here! The only thing I would change about my visit is not coming sooner! Thank you, Country animal hospital for saving my little Bailey!! ????

Joanne Green

Dr. Tom and his team are the brightest and kindest people! Super attentive and professional. And you can tell they really care about you and your pet.

Joey Clarkson

Our family is so grateful to Tom and the staff at the hospital for taking such good care of our beloved friend, Rufus. Your honesty and genuine caring made the decision to let go so much easier. Thank you for being there to guide him gently through the next steps of his journey. You truly understand how loved our little furry family members are and your compassion and gentleness is so very much appreciated.

HeelerHealer Elma Bay FPV

Called me back almost immediately on a Sunday long weekend to help me out with a cat that was struck on the road closed to my home. Very friendly and helpful in figuring out a game plan. Community service is seems to be higher on the priority list, than most people I have come across nowadays.

Gillian Koster

I am always so impressed with the level of professionalism and compassion at this clinic. Thank you so very much for always being so awesome.

Derek Nissen

My mom called her old reliable vet... a DIFFERENT business... because her cat needed urgent help. "We can try to see him in 2 days". Apparently they don't appreciate their loyal customers. So, she searched the phone book and found Country Animal Hospital. "Bring him right in!" they said! And they were truly excellent, friendly, professional, and accommodating. She was so impressed by their level of service and treatment. Thanks for helping out my Mom and her cat Shadow on such short notice!

Lisa Wilman

I requested a quote for a sheath clean and when I received the bill it was not the same price. Almost double. They were late and did not call to let us know. We had to call in and then got told another time and they were still late. They told me they did not receive my file from the other vet and I called and that vet said they sent it two months earlier as requested. Then I asked to speak to the owner and he spoke over me the whole conversation. One mistake after another. I would not trust my animals to them.

Mike Gola

Phoned to come look at our baby goat... waited hours for a call back then were turned away as we aren't regular clients... our goat is suffering and since we aren't registered with her we are turned away. The least she could have done is told us that at the beginning. Hours ago! Some service.

Steve Nixon

Two back to back visits in 1 week with two.dogs left me thoroughly impressed with facility , veterinarian care and the caring office staff . The follow up phone calls were really appreciated . Great location .

Sharon Johnson

From the first visit to meet Tom and his wonderful staff they showed how much they cared about us and our furbabies ,, I cannot say enough about Trish I recently lost 2 of my little dogs that I had for 14 years her loving kindness has really helped to ease the pain ,,, Thank you Tom you certainly have a 5 star Clinic and staff ,, Sharon Johnson

J Harrison

Thank you for caring for Charley! Sometimes, I wonder if you feed him fresh liver as he always comes back from you happier than when he left home ????. Your recent callbacks have been so helpful as we know our little guy hasn’t been his old self! Again, thanks for everything, Tom!

Carol Gjesdal

Thanks Country Animal Hospital staff and Vet Tom for always being courteous and responsive when I come to you with my animals.... also for when you come to me for my animals, after hours in the pouring rain. It is very reassuring to know that my animals are in such good hands. Your the best!

Brittany Adcock

Excellent service. Dr. Tom as we call him is amazing. He was able to recognize an illness with our dog that another clinic dismissed several times. Since then he has cared for all of our pets and does monthly care for our oldest dog. His staff is extremely friendly and very efficient. For us it is old fashioned service: where you almost feel like family. In a world where customer service is almost non existent. We cannot say enough about this clinic. We trust them fully with our three fur babies.

David Ferrier

Killed my beautuful healthy dog. No Permission whatsoever. Zombies. Nonhuman. May have even taken her pelt. Complete losers. Process of being criminally charged.

Julia Mclean

Dr. VanDyke is an amazing vet! Treated all of my parents animals and my elderly cat. Always respectful and professional service! So glad to have him and all his wonderful staff in the valley.

Gord Sackville

Dr Van Dyke diagnosed my dogs condition based on my phone message, and had his team ready when I got there at 10:00 pm on a Saturday night! His quick response probably saved Nemo's life.

TheBarberkitty

Best vet ever! Caring, attentive, excellent staff. Inclusive care for pets as well as concerned pet "parents".

Rob van Meenen

My wife (in person) and I (all other correspondence) along with our elderly dog, just had a truly upsetting visit and overall experience, and I would not recommend Dr. Van Dyke to new clients. I work in multiple fields, and I’m fully aware that Covid has put added stresses on businesses that require some added patience and understanding from all parties, but they are clearly overwhelmed as an organization and not providing high quality service at this time. Phone calls are rarely picked up, emails go unanswered (even though their website proclaims these to be the methods to contact them!). It took three attempts over 10+ days to get any response about an appointment after an initial positive response. We had our full records sent over from our previous vet, described our dogs situation at all times with a clear understanding about the precariousness of potential care and an awareness of his age and condition…yet were then treated with hurriedness and condescension. Imagine arriving for your booked appointment and then being told right off the bat “I’ve got another animal on the table so I’ve got two minutes.” At first he seemed to not know what we were actually there for, but my wife agreed to the recommended blood work and further exam, and was told to wait an hour. Of course Three hours passed before she could get in again, only to be greeted with “So your dog is a hot mess”. What progressional would think this is appropriate language to use? Then he disbelieved information my wife provided him on his medical history and behaviour - why we would lie about our dog that we’ve had for 16+ years, I don’t know? My wife was worried the Dr. might behave differently with me - so it was at least reassuring in our conference call later that day that I was witness to the same glib, Disingenuous, know-it-all & talk-over-&-down-to-you tone and manner. Oh well, only out $400 - at least we got there before the X-rays happened. Why we would need those when my dog was ‘a hot mess’ and clearly needing ‘palliative care’, I dunno! And yes, Dr. Van Dyck, I know that a ‘tumour’ can refer to basically any abnormal growth on the body (benign or otherwise), but when some relatively harmless and/or sebaceous cysts, and when we’ve had certain problematic ones biopsied on more than one occasion and they’ve come back negative for cancer(in the file!)…again, maybe saying “your dog is covered in tumours!” is not the ideal way to convey your expertise.

Trisha M

Dr Van Dyck was my vet before I came to work at the hospital. He was such such a knowledgeable kind veterinarian that I knew I wanted to work here and learn from him. Now that I work here, I couldn’t imagine being at a more family oriented, animal loving hospital. I love that we are able to care for others beloved pets as if they were our own and make their stay or visit as stress free as absolutely possible.

Robbie Martin

They did not return my emergency phone call.

Tomy Lloyd

Friendly and great country style service. Not the biggest or most beautiful but the Dr and staff are the best. Dr Van Dyck answered my emergency phone call and returned my email questions too. My dog drags me in every time to see Trish and Candi. Thanks

Shannon Webb

We had just moved to the area when our dog ingested something toxic while out on a walk and he started staggering around and shaking. It was in the evening when he started showing symptoms and we called around but no one would see him after hours because he wasn't an existing client, one person even said you'll have to take him to the Nanaimo emergency which is 2 hours away! Then we got a call back from Country Animal Hospital after leaving them a message who said we could bring him straight in. They were wonderful there and thoroughly examined our poor puppy. We were there for quite awhile until our dog was well enough to go home with some medication. Definitely recommend them! They actually care about animals and it shows.

Arthur Lander

The front desk people really care and answered my questions about my dog even though i've used a different vet.. I will definitely come back.... I like the location too which is less stressful for my dog.

Shasta Hambalek

Tom is there whenever I need him, he cared for my horse while I worked away in camp and continues to care for my dog even when she isn’t the nicest! And his staff is amazing, you always feel welcome when you arrive. Highly recommend him.