Reviews of St Lawrence Valley Animal Hospital (Veterinarian)

Amy Brown

Great place love the vets here very caring

spliffy mcdankerson

Decent place to go with your animal. Gets are knowledgable

Words of a Writer

best service ever caring.

Cody Labelle

Charged my mom 2000$ deposit to look at her dog said they would give remaining amount back. They charged her 600$ more afterwards. All they did was look at her and gave an IV.... Learned my lesson now I go to Massena now they never charge more than 300$ for exact same services and to be honest smarter staff than Cornwall could ever offer.

Carleen Hickey

The staff were wonderful, but it was extremely busy, so be prepared to wait.

Sandylee Fortier

Prices so high for this small town.

Nick Prevost

This Place should be shut down Refused to SAVE A PET IN NEED SAYING WE CANT SEE HIM , LEARN TO RESCHEDULE NON EMERGENCY APPOINTMENTS YOU UNPROFESSIONAL NON PASSIONATE VETS NEED TO BE CLOSED FOR MALPRACTICE (Update) My cat passed away peacefully and no longer in pain in maxville after ospca got us an appointment there, (a blockage and kidneys failed) I wanted to save his life no matter how bad I asked St Lawrence Valley Animal Hospital if they could do a payment plan which they do not, I asked about euthanazation so my baby wouldn't be in pain because he was struggling to breath and wasn't urinating and was told the doctor does not feel comfortable doing that when the cat could be saved ( ie. If he could be saved why wouldn't you arrange to see him and cancel a non emergency appointment and take him after i was able to get the money and called again for you to see him ) was told I can try calling Ottawa or Martintown even after i stated I do not drive they still turned us away, disrespectful to the full regard and do not care about how a person feels when all they want is either so save their pet or put him down to prevent any more suffering and pain that will only get worse

Shawn

i totally agree with everyone else every time i come to this place of crooks constantly telling me i have to pay a least $10000 with a huge list of this and this and this the dog needs instead of focusing on the problem there thieves and crooks i hope they get shut down and put out of service bunch of low lifes

Alison “Alycatstraz” Strazdins

Took my Henry in as a new client and on very short notice. The staff are all very genuine and kind, and the Veterinarian was thorough in her discussion with me and gentle with my dog. Prices were average. Overall a very satisfactory experience. Thanks St.Lawrence Valley!

hellcreekentertainme

We feel very blessed to have met these wonderful people at St. Lawrence Valley Animal Hospital. We were visiting my mother in Williamstown when our dog pedro had a freak accident and punctured her lung with a stick. They were fast and attentive but we could tell that they really cared and love animals. Thanks again to all the staff and Dr. El-Korchi saved our little pedro and we are forever grateful. We would highly recommend this place and we were lucky to have them in such a crucial time. Thank you Thank you!

Yosh Dirks

Great compassionate vets and techs.

Eric Wagar

I haven't been here in years but took my parents dog in last week and they were fantastic. Wait time was longer than I'm used to but knowledgeable and friendly staff.

Shannon

We have always had great experiences here. The staff are great with both pets and people

Chanelle Cooper

Called in about my sick pup, and receptionist was very rude. Very disappointed in just the service I received over the phone.

Mackenzie Smith

Hi, I'm Mackenzie. My dog had kidney failure. He was 15 and his name was Buddy. I live in Guelph, five hours away. The amazing vets here stabilized him so I could get back home and be with him in his final moments. I really, could not have asked for better people to care for my best friend before he moved on. Thank you, and have an amazing day, everyone at St.L V Animal Hospital

Teresa C

Im sorry but they always have excuses not take my cat ei; "hes not registered with us" "we dont taake strays" "were not taking new animals" honestly thanks. Ive had to cure my own animal aat home Call me the vet ????

Mario Laroche

Very good service.

Susan Dion

Staff and doctor Barbara Tomlinson very compasion with your fur babies

Brenda Berry

Very good staff friendly

Adam McGrath

Great people, if a little tough to get a booking.

Emma Brown

We just had the best veterinary experience ever. Our dog Pedro had a freak accident where a stick went up through her armpit, through her ribs and punctured her lung missing her heart by a cm. The team at St Lawrence Valley Animal Hospital were so fantastic coming in early for us and so friendly. They made this very stressful situation bearable. It's so great to see a vet who's not just about medicine. Dr. El-Korchi is obviously an animal lover and made our pup feel much more at ease than usual vet visits. He also coached us on how to give our pup amazing care so we were able to take her home sooner and didn't have to leave her in a 24 hr facility over night. Plus he made more than one phone call to our house to check in on Pedro. They were all so busy but still managed to make time to answer all of our questions and make us feel at ease. Thank you all for helping us through would could have been one of the worst days ever. We won't forget it.

Licorne C

You make your own choice. This one is off my list.

Anna Kiff (FatCatAnna)

My 17 year old cat Zorro euthanization was sweetly / caringly / professionally handled by the staff at St Lawrence Valley. I will most definately be returning to have my remaining cat microchipped as well as vaccinated.

Caspie

Peter the surgeon here did an amazing job when cutting out the cancer from my cats head. He had a bit of an interesting recovery, but the hospital was more than helpful in keeping up his health.

Shayna Dockery

I called yesterday to see if they were taking in new patients during this covid pandemic and explained the problem that I was having with my cat Bella, they took her in the next day and made my cat feel so much better thank you so much???? would recommend this vet clinic to anyone

Christie Tinker

We take both of our dogs to St. Lawrence Valley Animal Hospital and have had great experiences Everytime. They answer all questions and always put my dogs health as their #1 priority. My puppy was hit by a car at 5 months old and when we called they took him right away. The vets were all very compassionate and made me feel so much better. Everytime I go in with them the receptionists treat is like family. We will continue to come here for their care.

Just Me

You should not be in business. You practices are only about money. After my husband calling all day asking you to put a cat down who was suffering, he had stones. You would not work with me for payment arrangements. Only once it was after hours, which was 12 hours between the first phone call about my baby, and the time I called after hours. Did you actually agree to finally do payments. Goes from 200 or so for the visit to well over 500. And you call yourselves animal lovers. All about the money. I will be pleased the day you bad choices and poor customer service closes your business.

Shelley “Princess” Champagne

Never again!!

Milena Cardinal

This place is wonderful. The staff is caring, accommodating and kind. I would recommend it to anyone who asks!

Nicole B

Great staff. I know my best friend (dog) is getting good care when I bring her there

Carrie Curry

Amazing emergency care for a pup we were babysitting. They stayed open late to treat her. Was seen for multiple follow ups and the price was not out if this world. Very understanding and compassionate. Would use as an emergency vet again

Colleen “Worthfightingfor” C

Dr. Barbara Tomlinson is a compassionate, amazing vet who was amazing with my dog!

Holly Hilton

I went there with a very sick kitten that had to be euthanized and the veterinarian and staff were very sweet and very kind to me.

tori piche

i couldnt of asked for a better vet. i travel over 2 hrs to see these guys. they are so caring and kind. they helped me financialy so i wouldnt have to put my dog down. truly amazing people there.

Heather Linklater

Great people. Friendly. Remember who you are. My pups love going there.

Alex Chamberlain

Great service.

april donovan

Awsome friendly place and the vet was amazing!!

C C

They are always great and answer all my pet related questions :) thanks!

Helene Poirier

They are very professional, and caring. All the precautions are taken. They did a very thorough check up on my Daisy and found the problem . A new customer but will be a repeat customer.

Bobby G.

Great service. Friendly, caring staff. Wouldn't take my cat anywhere else.

Mike H

Great Vet practice! The office is clean, warm and comfortable. The staff is knowledgeable and the wait was not too long, We have 3 pets: 1 chocolate lab and 2 cats. We recently went through the difficult experience of finding out that our 5 year old shih tzu/pug’s liver was failing, having to put him to sleep at far too young an age. As traumatic as this experience was, I absolutely could not have asked for a better vet and staff to have proceeded through this with. Their recommendations were always with my best interests at heart, they periodically checked in, and they showed both me and my animal exceptional compassion. Everyone on the staff is phenomenal, and although I am one of many patients, they remembered each and every detail about my animal's situation. I wouldn’t trust my pets to anyone else.

John Susko

Fast friendly service.

Pamela Seguin

Always great care for my pups. Never had any issues with them. They all smile and give you great service.

Melissa Barbuto

Squeezed us in when we had a small emergency with our cat, saving us the trip to Ottawa to an animal hospital. Very sweet vets and accompanying staff.

B L

Went there for the first time Friday and they were amazing with my Boxer. Already booked follow up appointment :)

Trevor Smith

Always take great care of my two dogs.

Rodney Taillon

Very friendly drs and staff. Wait time is a bit though when having to pay. Need more then one payment terminal

Pips Smith

Was in for about 5 minutes with my dog and WOW , someone comes in with a bill for blood test , 400.00 , really ???? I agree with everyone , they are all about the money except for Barbara , she is a great compassionate Vet , her I would recommend !! But the rest there and the staff that works the front desk , OMG , always looking at people like they are from another planet , wake up and learn customer service !!!!

Bridget Lepine

Thanks for helping Thor.. glad he didn't need surgery.

Steven Lafleche

Expensive

Tina Brown

Dr. Tropea is absolutely amazing!

Nadine Cormier

Great peoples ????????????

Marko “Sparky” D

Knowledgeable, professional and friendly staff

Henry Schryver

Courtious and reassuring. Very good in protecting everyone from covid as well. My pet was well treated.

Green Bark

Animal HOSPITAL. What a joke! Dying dog and had no time to do what was needed! Hospital is where we go for help. And all we received was “sorry we are all booked”

Rachel Pinter

Brought my cat in and they were very gentle with her and called her "bean" like I do. Gave estimates before doing any care, and care itself was swift and easy.

Brian Rainville

Very caring and proficient staff. They've taken very good care of my Henriboy.

Sheila Wadham

Not very helpful......

Heather Bazinet

Got my cat to pee again. If didn't they would had to turn him into a female via surgery. Lol

Shawna Wilson

BEST EVER! My family pets have been treated by Peter Tropea & his team since 1987. I now live in Montreal and 12 years later I still travel to Cornwall to visit the team here with my pups. Only compassion and professional service. The St Lawrence Valley animal hospital has given all of my dogs a longer life and they don't give up. If you want to ensure that you are doing what's best for your 4 legged friends, you can count on them! The staff is amazing as well. I can't praise them enough, and have counted on them for the past 34 years!!

Nick Sto

Great, friendly and quick service every time I've been.

Jim Jacques

A bit expensive

xMugatoox

Amazing staff

Brock St. Louis

AMAZING PEOPLE! I am giving them a perfect score here. Every single person at this location has been super helpful and a few has even went out of their way and took the time to talk with me and answer any questions I had. Even if I did ask the same question in a different way. But they were all willing to help as best they could and they treated my dog Charlie very well. She loves it there. I was a worried dog dad when she went for her spay & chip surgery but again, they took the time to walk me through the recovery process no matter how many questions I had. They even did multiple check ups for Charlie. Thank you to everyone there.

TINA'S WONDERFUL JOURNEY!

you guys killed Demon! my puppy would have made it if you haven't overdosed him!!! I heard what happened you didn't even weigh demon he was only 3 months old and you guys just lied straight to our faces that he was fine and then died the next day? YOU GUYS CAN GO TO HELL I HOPE YOU GET SHUT DOWN FOR YOUR RETARDED SERVICE!

KMM

The doctors here really, truly care about the animals. I've had to bring two of my dogs here for major surgery and both came through extremely well. The surgeon even phoned from home on his day off to make sure my dog was doing OK. I only have good things to say and will continue coming here.

Gene Seguin

Took great care of by cat pleased

Sonia Ross

Friendly and excellent care as always!

marye giasson

So caring

Jo-ann Atchison

Compassionate and friendly staff. Caring professionals

Daniel White

Efficient with covid measures in place.

Stephanie Carpenter

Great vet hospital,with all the latest technology. Not always inexpensive care.

Darryl Adams

Dr Natasha Smith impress me with her dedication and genuine concern about our Monty.

Tara Boase

Fantastic experience with the team here at the St Lawrence Valley Animal hospital. The whole team were very professional and took amazing care of our puppy. Couldn’t ask for a better vet! Prices are totally reasonable and fair, but the service is what really stood out! You can tell they really care about the animals here.

Ruth Glasberg

very poor service,had to, go to another vet who took care of the problem in 5 minutes.vets show no empathy towards pets or owners gave dog useless tests showing nothing but obviously about the money more than the animals

Doug Flewelling

They seem to be good with the animals.

Kelly Christopher

Love the staff, especially NS

Amanda Amanda

Avoid this place at all cost! Zero compassion! Receptionist incredibly rude and hung up on me. My cat had not peed in almost 2 days and we had to rush him to Ottawa as Cornwall could not see him, understandably so as they were overbooked and understaffed. I spent 7 hours waiting in my car in Ottawa and they finally allowed him to go home but they forgot to put the special food in my bag. I contacted your office to pick up food as Ottawa said it would be no issue and I could not drive back and miss more work. You would not sell to me as my cat was not a patient. I was told by the vet in Ottawa that without this special food, his crystals would continue and his bladder would eventually rupture and he'd die. Your office still would not sell it to me and when I asked what I was supposed to do, your extremely rude receptionist hung up on me! She did not care that without this food, my cat would die. What kind of people do you have working for you? Yes I know my cat is not a patient, he is 1 year old and was rescued from the OSPCA with shots and had been neutered therefore had not yet needed a vet. Shame on you for treating a person so poorly and not caring about their cat dying.

Laura

Refused to sell/order specialized animal food required for my pets health/life. Gave me some excuse about extreme limited quantities (2 bags for whole clinic) offered by food production companies. Had to go to Quebec to get the pet food where puzzled vets confirmed no that such "rationing" exists.

Ray Vivarais

Friendly staff

Pam Kellar

Very friendly staff and the Vets are amazing.

Richard St Denis

Great staff and doctor.

Gayle O'Hare

Took my nieces' Great Dane after she got bite and they did a wonderful job. The vet was very helpful, provided excellent care and information.

Taunya C.

I have had many animals and seen many vets but this one disturbed me...I had taken my male kitten to them because he wasn't urinating..when we got in, the vet sent in a student to do an exam and see what the problem was. after she talked with us she went to talk to the vet and about 10 min later the student and the vet came back. the vet examined him and talked with us for about 3 min and said his urinary tract was blocked by crystals and at that point pulled out the bill they had already drawn up b4 the vet even examined my cat and they want to do multiple ex rays and multiple other ridiculous tests and possibly catheterize my cat for the rest of his life ...it would all add up to be approximately $1500 and would probably be more than that... I said screw that I took him to my regular vet for an emergency appointment she knew immediately after I said he wasn't urinating what the problem was. they kept him for 2 nights had him on an IV drip to pump fluids through him, gave me medication and pain killer and including the emergency fee cost only $375 and my cat is perfectly fine and didn't need all that BS Tests and ex rays thank you very much! was just disgusted and hope people read this.

Abigayl Nyman

Absolutely no compassion for animals. Brought my dog in with a broken leg around 9:30 this morning, they didn't even get a vet to look at her just told me they were all booked up and to try Ottawa. This is very disappointing as they advertise emergency care...

Serge Buy

Dr. Tropea is fantastic. While our vet misdiagnosed our first dog, he was able to - just by looking at her - to identify that the issue was more severe (it ended up being bone cancer). He did the same thing two weeks later with our second dog. The staff is also wonderful - genuinely seems to care...

Vicky

They were quick to get our pet food.

A-Line AutoWorks

Very knowledgeable and polite staff, always a pleasure.

Krista Tyo

Very dissapointed in their service's. They are quick to add things on your animals vet bill but cannot just tell you what you simply came in for. My grandmother brought my dog in and left paying $1400 and then tried to tell us our dog had hip dysplasia and yet he goes for walks and jumps amd runs LOL perfectly fine pup and Oh i should also add they also tried to get my grandmother with a single income to also pay $150 to keep him over night to do a urine sample then tried to down the price to $50 to bring his urine in!! They are always trying to suck you in for more instead of helping the little problems you came in for..

Kristen M

Doctors, techs, and staff here are all incredibly patient and understanding.

Louanne Samson

They care so much about our babies

Lisa P

This is a business, they are in it for the money only in my opinion! They charged me for services that my pet did not need. My pet is in pain, they don't care and I would not trust anything they gave me anyway.

Marcel Bourgon

Great to see Mike again.

Brian Karen Radnor

Really excellent experience here with our dog having an ultrasound!

Marilyn Cameron

Called on a saturday to have my dogs back dew claws trimmed as one was poking in her pad...they told me to call back in an hour because they were busy...then they said i could come in sunday at 9am. While i was there the girl told me because they have no technicians on sunday it would cost me $90.00 plus tax as opposed to $30.00 any other day as they had it down as an emergency.....not impressed i left..wont go back....i was warned by people they are money hungry...i go to martintown now.

Marek Plachecki

Great Docs and service....

CB YM

Last winter my Yorkie, Pebbles, broke her elbow jumping off my sofa . I live in Montreal and brought her to the vet near my place. I don't have insurance and found the price of surgery too high! My friend who lives in Cornwall recommended SLVAH. I called them and asked for an estimate by email. My vet in Montreal sent the X-rays directly to Dr Tropea and my estimate was $1,000 less than what it would have been in Montreal . I brought Pebbles the next day, they kept her 2 nights, Dr Tropea performed the surgery and put a screw and a pin in her elbow. I followed up 5 weeks later and he confirmed that the surgery went well! The final cost was even less than the original estimate! It's been a year and there's still no sign of distress on her elbow! Thank you again to Dr Tropea and the staff at SLVAH! Yolanda

Dwayne Doyle

Never had a bad experience here. They listen, they react and most of all they care.

steve hance

Very helpfull

mark

great place my first visit to this vet my dogs were treated well and the cost was reasonable

Wally Dufresne

Excellent service always

Kristy Levere

We found a kitten and brought him here , the doctors were so patient and loving towards him.

Ibolya Radovich

Great doctors. One of the best is Barbara Tomlinson. She saved my baby's life.

Debbie Tasse

Great vets work here and the prices are much better then Ottawa. Worth the drive.

Samantha Hallawell

They are friendly and professional. I will be going back.

Dee Luu

Caring and loving staff

Camille M

St Lawrence Valley Animal Hospital has treated my dog like family since the first time we walked through their doors. I trust them with my furbaby, and drive about an hour each way for my dog’s yearly check-up. The staff are patient, attentive, and professional. Dr. Pete took terrific care of my dog when she had to have surgery for her luxating patella. We’ve continued to see Dr. Pete and the team at SLVAH ever since, and are really happy with their services. The team has reassured me when incidents such as cracked nails in the winter would occur, and made themselves available for a quick consult as needed. We can’t imagine bringing our beloved dog anywhere else for her care. Thank you SLVAH!

Melinda Lalonde

Today I had to let go of my best k9 friend. The vet was very impatient, cold as ice and he didnt give me anytime to say goodbye, just injected my dog the second I step foot into the room. He then came in the room after 10 mins and very bluntly told me I had to leave. Ive never gone through this before and he sure didnt make the experience any easier. I understand that vets need to avoid emotions in these cases but compassion should still be given, as Im 38 weeks pregnant and had no idea that today would be my dogs last day. I do not recommend this clinic, as they seemed more interested in taking my money rather than helping/easing my pets pain.

Craig Batty

Thank you Dr. El-Korchi and staff for saving my "pup"! The Saturday before Christmas, my Standard Poodle, Cara, developed symptoms that included, lethargy, severe retching and obvious distress. I called the Hospital after hours and was greeted by a reassuring voice at the other end; once my concerns and Cara's symptoms were relayed, I was told that I would receive a return phone call from the doctor on call. Within minutes, Dr. El-Korchi called me and asked me to bring Cara to the Hospital immediately. When I arrived at the Hospital, Dr. El-Korchi was waiting at the front entrance, hurried Cara into the examination room and checked her out. He determined that she had a twisted stomach and operated right away, saving my precious pup's life.The good doctor called me after surgery to let me know how she did in surgery and how the condition was caught just in time! During recovery over the coming days, the staff welcomed me at the Hospital and made my visits with Cara perfect! Once home, Dr.El-Korchi called to make sure that Cara was progressing well. I can't say enough good things about Dr. El-Korchi and the staff at the Hospital. You are my vet of choice! Thank-you!!!

Judy Paquette

GREAT CARE, THERE VERY COMPASIONATE But very expensive. Check prices before committing.

Victoria S M

The amount of bad practice done at this place is overwhelmingly high. Go ANYWHERE ELSE, if you want honesty and what's best for your pet.

David Svendsen

They are so kind and very kind to the animals

Kimberly Bray

Displeased with the treatment of my four-month-old puppy today from what was supposed to be a vaccination appointment and optional nail trim. Didn’t have issues up until this point but it was enough to cause me to bring my business elsewhere. The financial manager of the hospital is the individual whom I interacted with. Upon exiting the clinic with my dog, I was told there would be a charge for the nail trim because it took 3 people to hold down a puppy. I emphasize this experience as a negative one as I asked them to let me know if the nail trim could be done and if not, then to proceed with just the vaccination. Not to use inappropriate conduct towards a distressed animal that could become fearful from this experience. After expressing my concern for the state of my dog when she was returned to me, the manager then waived the fee, but added that it would be marked on my dogs file that she is difficult. I hope that no other client goes through what we did today.

Judy Wylie

They took such good care of our puppy when he hurt himself - excellent doctors and staff, reasonable price and so caring! Thank you!

Shirley Lamarche

My little chi was in bad pain and they made room for me to take her in right away. They consulted with me, explained things to me and gave me options for treatment all while keeping safety first in these hard times.

Sherry Harding

Very caring and helped my dog out now for 12 years they have taken good care of her and they still r thanks st Lawrence valley animal

Knatolee Rowe

Love this clinic. Compassionate, professional staff. They take amazing care of not only our own cats and dogs, but our foster cats. Prices are waaay cheaper than in Ottawa, btw! We are lucky to have this veterinary practice in Cornwall.

Kimberly Walsh

I've been dealing with this vet for almost 10 years and have been very happy. I've had to see the vet on an emergency basis several times over the years and they've always been there for my dogs. They were compassionate and caring when I had to put down my first dog. One of my current dogs has Addison's Disease and the compassion and care continue. The staff are friendly and the hospital is nice and clean. I recommend them!

norman campeau

Excellent service,very well explained process...

Jeff Bethune

Dr Tropea and his team are the best.

Luc Zadek

It was okay but a little slow. There excuse was they had to many emergencies. That is not a reason to make people with appointments wait for over 1 hr. After there appointment

Debbie Greene

Dr Peter Tropea and Kayla were very helpful. Explained the procedure and answered questions and went out of their way to help us. The personal touch that you get from a small town vet. Would definitely recommend them for your animal care.

MJ L

My dad brought my dog in for a simple heart worm checkup and they ended up giving my dog all kind of vaccines and tests. None of this was discussed when I made the appointment. When the bill came out to almost 400$, I was flabbergasted! When I called to complain that they did not discuss all this extra with me, they told me I should have been present and that I could return the flea/heart worm medication that was 170$. Why would I return heart worm med when that was the reason she went to the vets?! There won't be a next time for any of my animals!

sandra dezenosky

Dr Tropea and all the staff at the St Lawrence Valley Animal Hospital are responsible for saving my dog's life. I was so impressed by the dedication and care given at every visit and have recommended them to several people. Although we can't control the flukes and mix-ups in the world that lead to our animals becoming sick or injured it makes things a lot easier when there are professionals that you can trust. Dr Tropea and all the staff are people you can trust to give the love and care to your pet in the same way that you would. Amazing people doing amazing work.

D Lad

Great service, friendly staff

Sylvain Mainville

Very impressed with the care they have given our little Boston, top notch.

Deborah Furniss

We love it there. They are always kind and compassionate.