The only reason It’s a 1⭐️ is because I can’t give less. I have NEVER felt less than welcome in a place before let alone a vet you’re taking a loved one to for health reasons.
The first visit I was happy to find a place so close to where I moved and on the phone seemed quite nice. When I arrived and went in to pay, I certainly didn’t feel welcome and the girls working treated me like I wasn’t even there other than taking payment. Their demeanour was not friendly at all.
I had my pet there a few times within about a month as he needed surgery and this behaviour was a trend and not a one time thing. They almost speak down to you, their tone and mannerisms are impolite and they make you feel like an inconvenience.
The worst time was when I had my furry baby there and he had surgery and was again treated with less than any kind of caring, respect, interested in my being there and felt unwelcome to the extreme. I was on time for my appointment, followed their protocol with arrival and sat in the car for over an hour with my pet in the heat. I watched everyone in the parking lot have assistance and people come and go until I was the only person sitting there for quite some time (like I said, over an hour). Until I was starting to drive away, did somebody come out and acted like they were offended by my leaving. I asked if I was forgotten about and I got a stare from her and a ‘“yeah, sure, I’m here now. Who are you and why are you here?” Let’s see, I have an appointment and I called you and said I was there....what do you mean and why are you angry at me???
I understand Covid has caused issues, but maybe communication with the clients should happen and maybe a tad bit of common courtesy towards people. The other thing is that Covid has nothing to do with the treatment I received and by no means gives anyone the right to treat you or your pet with less value.
If this is how I was treated, how was my pet treated???
I would tell anyone to find another vet and if you do go there, don’t give them more than one chance to treat you worth their time. When they can treat the person who understands and can communicate back to them with such ignorance, think about your pet and how poorly they could be being treated in there with them.